Vendor Relationship Resume Samples

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EC
E Cremin
Emil
Cremin
863 Cierra Fort
Los Angeles
CA
+1 (555) 760 3283
863 Cierra Fort
Los Angeles
CA
Phone
p +1 (555) 760 3283
Experience Experience
Los Angeles, CA
Vendor Relationship Liaison
Los Angeles, CA
Kreiger-Wintheiser
Los Angeles, CA
Vendor Relationship Liaison
  • Tracking and analyzing provider and member complaints, and other performance indices and understand the related impact to our members and providers
  • Makes presentations to management on vendor project updates, expected results and internal oversight audit results
  • Work with the vendors to audit reporting for accuracy as well as looking for possible improvements in the reporting flow, timing and level of detail
  • Responding to compliance issues and developing corrective action plans
  • Responsible for identifying ongoing process improvements and financial remediation opportunities to help us to be the best in stewardship of the State funds
  • Developing effective lines of communication and frequent engagement with each vendor
  • Analyzing processes and making recommendations for streamlining or improvements
Houston, TX
Vendor Relationship & Contract Manager
Houston, TX
Bednar Inc
Houston, TX
Vendor Relationship & Contract Manager
  • Assist Service Component Managers and other team members in tracking supplier volumes and ensuring billing and true-ups are in alignment with agreed terms
  • Develop, implement, communicate, and monitor supplier governance framework processes for Global IT Strategic suppliers
  • Track progress of the service provider against the continuous improvement commitments in the contract
  • Responsible for the overall financial management, contract management, communications and new deal strategies for the supplier
  • Participate in governance forums and provide support and guidance on contractual / commercial questions, and on contract management issues
  • Manage contract issues through the issue/dispute management process
  • Close working relationship with Cargill and Supplier Service Managers
present
Chicago, IL
Director Cpmo Vendor & Relationship Mgmt
Chicago, IL
Balistreri LLC
present
Chicago, IL
Director Cpmo Vendor & Relationship Mgmt
present
  • Develop and/or enhance key vendor performance scorecards. Address areas of concern and provide recommendations to mitigate against poor performance
  • Identify and communicate clinical development risks and mitigation strategies as they relate to key vendors
  • Partner with the organization to optimize cross-functional communication
  • Focus across the portfolio in collaboration with Clinical Trial Management, Cost Management, Finance and Procurement to ensure the vendors are executing clinical trials within budget, on time, and of the highest quality, through cross-company and cross-partnership collaboration
  • Support oversight of clinical trial execution with external partners
  • Act as operational lead for relationships with key CROs
  • Be responsible for coordinating Joint Operations Committees, Executive Steering Committees, and other Governance Committees on behalf of Regeneron with key CROs including agendas, minutes, follow-up on action items
Education Education
Bachelor’s Degree in Comfort Acting
Bachelor’s Degree in Comfort Acting
Northern Illinois University
Bachelor’s Degree in Comfort Acting
Skills Skills
  • Demonstrated collaboration with internal and external business partners to deliver greater operational performance, efficiency, and quality
  • Accountable for portfolio oversight of delivery for strategic or emerging vendors
  • Demonstrates a broad knowledge of clinical research across functions
  • Strengthens existing vendor relationships that thrive on collaboration, efficiency and quality
  • Demonstrates excellent verbal, written, presentation and communication skills
  • Responsible for optimal vendor accountability and delivery for contracted book of business
  • Deliver with optimal collaboration, accountability, and integrity to business partners
  • Implementation of risk management plans, quality agreements, and robust relationship management plans
  • Organizes and leads executive and senior management level cross functional meetings
  • Lead the evaluation of new business processes or process improvement opportunities
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10 Vendor Relationship resume templates

1

Lead IT Vendor Relationship Management Consultant Resume Examples & Samples

  • Partner with EBS and Divisional Leadership to develop effective IT vendor relationships that ensure high performance and competitive pricing
  • Drive vendor behavior and deliver continuous improvement in vendor performance
  • Ability to work with teams across geographically dispersed locations. Ability to effectively manage ambiguous situations and drive towards clarification. Results-oriented with a demonstrated ability to influence others and drive change
  • Proven analytical and problem-solving skills, with a keen attention to detail. Ability to succeed under pressure, set priorities, and meet deadlines in a rapid-paced environment. Self-motivated with a positive attitude
2

Vendor Relationship & Performance Manager Resume Examples & Samples

  • The Technology Vendor Relationship and Performance Manager will be accountable for the ongoing monitoring of strategic vendors’ performance, as well as issue resolution, tracking, and the governance of the vendor management framework
  • Monitor vendor performance and manage vendor relationships with strategic vendors across multiple categories
  • Leads & facilitates internal Vendor Management surveys and score-carding programs to track preferred vendor performance, risk issues, and more
  • Leads & facilitates Quarterly Business Reviews with Technology leaders, Vendor Account teams, Procurement Leadership and all relevant stakeholders
  • Oversight management of key contract terms and conditions and tracking of key performance criteria
  • As needed, act as the liaison between internal Stakeholders, Audit, Procurement, Legal, and others for the socialization and resolution of key vendor risk issues
  • Helps establish Vendor Management policies and procedures
  • As needed, track and manage internal demand for assigned commodity categories; direct internal customers and stakeholders to strategic vendors
  • As needed, perform reporting and generate metrics on vendor performance
3

Vendor Relationship Business Analyst Resume Examples & Samples

  • Plan, test, and implement new applications, enhancements and/or conversions
  • Research and execute process improvements, documentation enhancements, and system control improvements to enhance processing capabilities and minimize risk
  • Lead all project work, including analysis, requirements definition and testing as requested
  • Partner with the technical areas in the research and resolution of complex system and process problems
  • Serve as primary contact for department in vendor relationship management, including service, problems and billing
  • Review operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency
  • Analyze department invoices, allocation process, contracts and overall vendor spend and management process
  • Serve as primary administrator for databases and applications used in the department. Responsibilities to include advanced maintenance, metric creation, and Risk Management
  • Assist in monitoring system and operational controls identifying areas of risk and suggesting possible improvements. Design and build risk dashboards as required
  • Provide support for department administration in the M&A process for divisional functions including due diligence, pre-conversion, conversion, and post-conversion ensuring that all processes, tasks and analyses are performed according to Fifth Third standards
  • Minimum three (3) years work experience in operations, call center, or related experience
  • Minimum one (1) year of project management experience
  • Strong verbal and written communication skills; ability to communicate with discretion
  • Ability to persuasively communicate ideas to other area managers and upper management
  • High level of analytical and technical skills required to interpret and analyze system data
  • Deadline and task-driven
  • Strong multi-tasking skills
  • Advanced PC skills, specifically with Word, and Excel spreadsheets, downloading, importing and exporting files. Experience with Access, PowerPoint, and Outlook preferred
4

Market Data Vendor Relationship Analyst Resume Examples & Samples

  • Strong verbal/written communication skills
  • Strong initiative/self-starter
  • Strong knowledge of MS Office, specifically Excel and Access
  • Procurement and/or negotiating experience is a plus
  • Keen attention to detail, with strong organizational and reporting skills
  • Highly motivated and teamwork orientated
  • Previous experience in a corporate environment is preferred
  • Knowledge of the fixed income market or financial services industry is a plus
5

COB Vendor Relationship Analyst Resume Examples & Samples

  • Collaborate with other team members on process improvements, process efficiency, and automation opportunities
  • Create cost benefit analyses and assist with prioritization of current projects
  • Assist with preparation and presentation of recommendations to both internal and external audiences
  • Assist with ad hoc data analysis and various projects as assigned
  • Microsoft Excel experience, ability to create pivots and charts
  • Ability to review raw data, create a meaningful summary view, and them come to conclusions
  • Run routine reports and assist with creation of reporting
  • Ability to present data, concepts, processes, and ideas to teams, leadership and external teams
  • Excellent communication skills (both oral and written), and documentation skills
  • Ability to handle multiple tasks and deadlines
  • Self-starter; ability to work independently
  • Experienced and Knowledgeable with Coordination of Benefits and related topics (i.e. Hospice, ESRD, etc.)
  • Bachelor’s degree in Business or Applicable field
  • Vendor Management Experience
  • Claims Knowledge
  • CAS and MTV Knowledge
  • Microsoft Access experience
6

BB&T Securities Vendor Relationship Associate Resume Examples & Samples

  • Provide management and oversight of vendors. Responsible for evaluating and managing the full compliance of assigned vendors for all legal, regulatory, and operational standards
  • Manage action plans to ensure performance and compliance corrections are completed as needed
  • Develop and execute on-site reviews and remote monitoring of assigned vendors
  • Provide new vendor due diligence and on-boarding of new vendors, partnering with Enterprise Support Services and Contracts Management in these activities
  • Complete detailed scorecards during all review processes, identify control and performance gaps and perform basic root cause analysis
  • Maintain assigned vendor files in BB&T’s Enterprise Vendor Management (EVM) Solution “Hiperos”
  • Act as business vendor manager under EVM Policy
  • Five years of combined work experience in the financial industry and/or vendor management and risk oversight
  • Detailed knowledge of banking and securities regulations
  • Broker-Dealer operational experience
  • Experience with internal governance and oversight
  • Securities and Exchange Commission (SEC) and Financial Industry Regulatory Authority (FINRA) regulatory knowledge
7

Repossession Vendor Relationship Account Lead Resume Examples & Samples

  • Two to three years of experience in collections and/or customer service activities
  • Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
  • Strong customer service/relations skills
  • Ability to identify and resolve exceptions and to organize and interpret information
8

Clinical Vendor Relationship Specialist Resume Examples & Samples

  • Supports the Company’s Clinical Vendor Relationship Program by educating Project Managers on Company’s Preferred Clinical Vendors and acts as an advocate for the selection of Preferred Clinical Vendors by project. Supports training within the organization so the Company staff understand the relationship and the working practices between the vendor and the Company
  • Monitors, measures, and reports on the compliance rate and effectiveness of the Company’s use of Preferred Clinical Vendors to senior and executive management. Provides support with regards to vendor performance metrics and expectations including quality issue identification. Serves as an escalation point for study teams. Participates in the development and presentation of tools and templates
  • Facilitates effective vendor management by ensuring study teams establish performance metrics and clear expectations with vendors and monitor the vendor’s compliance with established metrics/expectations throughout the life of the study
  • Represents CVM at all relevant Project Initiation meetings to promote the use of Company’s Clinical Preferred/Qualified Vendors. Serves as a point of contact to support Study Teams in selecting vendors who have the necessary proficiencies to perform clinical vendor services in a clinical study
  • Oversees vendor compliance. Collects, collates, and assesses data to monitor performance of GxP vendors utilized by the Company based on relevant input from all responsible departments. Communicates vendor compliance and performance to relevant stakeholders and provides input to corrective and preventive actions associated with quality issue resolution. Escalates issues and communicates status to all appropriate parties
  • Supports the analysis of current and proposed Preferred Vendor relationships in order to identify the “best in class” vendors to support the Company
  • Participates in the maintenance (and improvements to) the vendor management database and associated internal webpage(s)
9

Manager, Vendor Relationship Management Resume Examples & Samples

  • Experience with all aspects of vendor oversight or alliance management; from contract development, selection, to performance management (ie, portfolio oversight)
  • Accountable for portfolio oversight of delivery for strategic or emerging vendors
  • Experience with developing and managing vendor governance models at a functional or cross organizational level, including executive governance
  • Demonstrated collaboration with internal and external business partners to deliver greater operational performance, efficiency, and quality
  • Demonstrated success as an escalation point, leading portfolio level issue resolution
  • Demonstrated understanding of organizational or functional goals through achievement of business objectives with strategic or emerging vendors
  • Development of or reporting on portfolio level Key Performance Indicators
  • Precision with communication around decisions, issues, risks and new processes
  • Implementation of risk management plans, quality agreements, and robust relationship management plans
  • Serve as a consultant to support organizational decision making or strategic planning
  • Deliver with optimal collaboration, accountability, and integrity to business partners
  • Manages several complex and large scale vendor book of business
  • Responsible for optimal vendor accountability and delivery for contracted book of business
  • Translates the vision and requests of functional leadership with accuracy to vendors
  • Strengthens existing vendor relationships that thrive on collaboration, efficiency and quality
  • Organizes and leads executive and senior management level cross functional meetings
  • Manages complex processes across therapeutic areas and across functions with vendors
  • Drives for consistency, process harmonization, and innovation across vendors
  • Serves as escalation point for timely vendor issue resolution and risk mitigation plans
  • Provides clear concise verbal or written reports of vendor performance or action plans
  • Responsible for cascading functional or portfolio level decisions broadly
  • Examines complex functional issues, problem solves and drives for global best practices
  • Supports departmental and/or organizational strategy development
  • Provides input in the selection process of strategic or emerging vendors
  • Delivers functional training to internal and external business partners
  • Leads or supports departmental initiatives and change management activities
  • Interacts effectively with all levels at Gilead and externally vendor senior leadership
  • May oversee, or act as participant in department internal compliance activities for critical business objectives and processes related to Sarbanes Oxley Act reporting requirements including periodic clinical trials budget accruals and estimates and activities related to the procedure to pay for clinical activities
  • Demonstrates a broad knowledge of clinical research across functions
  • Demonstrates cultural awareness and flexibility to work with global teams
  • Performs responsibilities with limited supervision and direction
  • Demonstrates excellent verbal, written, presentation and communication skills
  • Requires prior experience in personnel management
  • 8+ years of experience with a BA in a relevant discipline
  • 6+ years of experience with a MS in a relevant discipline
10

Director Cpmo Vendor & Relationship Mgmt Resume Examples & Samples

  • Support oversight of clinical trial execution with external partners
  • Ensure appropriate documentation of partnerships is developed and maintained
  • Act as operational lead for relationships with key CROs
  • Be responsible for coordinating Joint Operations Committees, Executive Steering Committees, and other Governance Committees on behalf of Regeneron with key CROs including agendas, minutes, follow-up on action items
  • Focus across the portfolio in collaboration with Clinical Trial Management, Cost Management, Finance and Procurement to ensure the vendors are executing clinical trials within budget, on time, and of the highest quality, through cross-company and cross-partnership collaboration
  • Develop and/or enhance key vendor performance scorecards. Address areas of concern and provide recommendations to mitigate against poor performance
  • Identify and communicate clinical development risks and mitigation strategies as they relate to key vendors
  • Partner with the organization to optimize cross-functional communication
  • Act as a lead for process optimization between CRO partners and Regeneron
  • Assess portfolio resource demand and shortfall/mitigations for current and potential future portfolio with key vendors
  • Support integration of Regeneron and CRO teams and process to enhance success of new collaborations
  • Aid in new key vendor identification and selection
  • Oversee and serve as administrator for the Investigator Database
11

Vendor Relationship Risk Specialist Resume Examples & Samples

  • Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions
  • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
  • Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner
  • Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy
  • Knowledge of company practices for the procurement of materials, equipment and services needed in the manufacturing process
12

Head of Program Management EU Mass Vendor Relationship Resume Examples & Samples

  • You will need to (re)engineer processes and tools to improve the efficiency and ensure best practice application: reduce friction points across GLs and countries, ensure consistent vendor experience
  • Lead and develop a high performance team
  • At the heart of this role is delivery. You will be hands-on in driving the delivery of critical business initiatives, managing all aspects of the project such as project planning, requirements definition, risk management, communication, implementation plan and program updates
  • You will be a technical problem solver on the team, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment
  • 7-10 years of work experience driving large-scale projects and programs with 5+ yrs of experience in a fast paced environment taking a product through its complete lifecycle and delivering highly scalable and robust systems
  • Proven track record of A-Z strategy execution from infancy through implementation
  • Experience managing and leading teams
  • Ability to influence senior stakeholders and key partners for the program
  • Ability to communicate clearly and effectively with different functional groups, developers, business owners, and senior business leaders
  • Ability to work with teams remotely with effective influence
  • And yes, no matter what the role is, we’re looking for people who are obsessed about the customer, demonstrate a high degree of product ownership, and want to have fun while they make history
  • Advanced Knowledge of SQL and VBA or willingness to learn
13

Head of Vendor Relationship Management Resume Examples & Samples

  • Establishing and maintaining a framework for the management, governance and oversight of all vendor and custody relationships within the Global Business Operations arena ensuring that all key vendor relationships are appropriately managed and in accordance with Fidelity policies and standards
  • Lead Vendor and Custodian Service Review meetings ensuring the best outcomes for Fidelity and our clients. Ensuring follow up on action plans
  • Production and analysis of key metrics for the Global Business Operations Leadership team in addition to other interested parties
  • Overseeing the setting and production of service plans and annual performance goals
  • Management, review and negotiation of legal and commercial fee agreements
  • Management of the annual Custody asset ring fencing certification to appropriate FIL Boards
  • Preparation and research for Custody related Board Papers, presenting at board meetings as required
  • Co-ordination of external RFP’s for the purpose of either selecting a new Custodian/Supplier or to benchmark an existing provider against the market, including evaluation of providers, capability benchmarking and robust due diligence
  • Management, review and negotiation of legal and commercial/fee agreements and service level agreements
  • Supporting the on-boarding of new vendor relationships (custodians, TPAs, vendors)
  • Liaising with the Central Procurement team and the Investigations team to complete vendor vetting/pre-qualification/due diligence
  • Development of business cases / commercial strategy and tactics
  • Ensuring up-to-date contracts and supplier records are maintained, and commercially sensitive information managed in line with Fidelity’s information security standards
  • Managing key vendors’ governance arrangements
  • Maintaining awareness of industry developments and best practises. Keeping abreast of potential new supply arrangements, latest products/services from a commercial perspective to prompt and promote innovation
  • Proven strong relationship and client service skills – ability to handle complex, diverse and multi layered relationships
  • Previous experience in a similar role within an Asset Management organisation or Custodian preferred
  • Strong interpersonal and communication skills, ability to establish a successful rapport, communicate and influence collaboratively at all levels
  • A clear thinker with an ability to learn and absorb concepts quickly
  • Have an understanding of the various regulatory regimes and impacts on the funds industry
  • Organised with ability to work under pressure to deadlines
  • Responsible, flexible and proactive approach
  • Takes ownership for delivery, shows initiative, commitment and confidence in addressing challenges and overcoming obstacles
  • Adept influencing and negotiating skills
  • Experience of reviewing and negotiating operational operating documents and SLA’s
  • Self-motivated and responsive to a constantly changing environment
  • Ability to understand and interpret business needs and requirements, make decisions and understand potential risks and repercussions of implementing changes
  • A team player, with the ability to operate effectively in a collegiate, demanding high performance environment
  • Contribute to ‘Best Practice’ for the Relationship Management and oversight function, aiming to achieve consistency across all other segments both in region and beyond, whilst flexing for specific regional/client and regulatory demands
  • Commercial documentation review skills
  • Strong decision making and conflict management skills
  • People management experience, maintain a strong people agenda so as to maintain and attract talent within our area of expertise
14

Vendor Relationship & Contract Manager Resume Examples & Samples

  • Contract Service/Benefit Delivery management with supplier(s)
  • Contract negotiations as required, including cost savings, value and service optimization
  • Close working relationship with Cargill and Supplier Service Managers
  • Liaison with internal departments including, but not limited to, CSS, Finance, Legal, Treasury, TAM, TGRC
  • Bridge new Supplier service offering with the Service Managers
  • Coordination of executive briefings
  • Understand supplier roadmaps and communication within the organization
  • Facilitate and manage all Supplier governance meetings
  • Primary contact for supplier from an account and contract management perspective
  • Be aware of issues between Cargill and supplier and act as escalation point for resolution
  • Primary infrastructure and Supplier contact for Strategic Sourcing
  • Knowledge and application of
  • Supplier Risk Management
  • Market and industry trends
  • Supplier product and service life-cycle management
  • Request For Information (RFI)/Request for Proposal (RFP) Development processes
  • Supplier Services Management (sourcing, measurements and management)
  • 50%- Supplier Relationship Management
  • Responsible for the overall management of strategic relationship with the supplier
  • Responsible for the overall financial management, contract management, communications and new deal strategies for the supplier
  • Facilitate the Steering Committee, Executive Steering Committee, Relationship Review Board and Project Review Board meetings
  • Ensures alignment of the supplier with Cargill’s business goals and objectives - identify areas of improvement for service delivery, develop new areas and/or programs for consideration based on business needs, and assist in brokering changes to the supplier programs and procedures
  • Develop and update the IT roadmap for the supplier relationship, in coordination with Business Units/Tower Leads and suppliers
  • Develop, implement, communicate, and monitor supplier governance framework processes for Global IT Strategic suppliers
  • Participate as needed in supplier governance teams. Provide visibility to governance and commercial management teams on issues and facilitate resolution and help gain consensus and alignment between the supplier and Global IT
  • Collaborate with Legal, Strategic Sourcing, and other functions on best practices, policies, and templates in regards to contracts and supplier management
  • Ensure perpetual contracts are periodically reviewed and refreshed to reflect Cargill’s latest standards for contract language and requirements
  • Collaborate with industry partners for sourcing suppliers across the portfolio, such as data center facility space (co-location and retail), IT hardware suppliers, IT software suppliers, and IT managed service/cloud providers
  • Liaise with other IT teams as needed to ensure supplier agreements are leveraged to benefit Cargill overall with volume pricing and implementation of agreements
  • 35%- Performance and Contract Management
  • Track progress of the service provider against the continuous improvement commitments in the contract
  • Track supplier progress against contract and obligation compliance
  • Monitor, analyze, forecast and report on contractual commitments and ensure execution. Capture violation of contracts - including compliance issues - and manages escalation. Ensure that contracts evolve with the relationship by ensuring accurate and up-to-date documentation. Coordinate renewals, negotiations, amendments, Statements of Work and other contract related changes
  • Single point of contact for contractual questions / Work Orders queries, and provide contract guidance. Structure and execute contract training classes and workshops as needed for Region/Tower Leads
  • Lead and facilitate the meetings for Contract and Commercial Review Board
  • Proactively take action in identifying all contract obligations to ensure the effective implementation of the contract and avoid delays, cost impacts and/or breach
  • Communicate the upcoming obligations to suppliers, Supplier stakeholders, and appropriate governance forums
  • Manage contract issues through the issue/dispute management process
  • Participate in governance forums and provide support and guidance on contractual / commercial questions, and on contract management issues
  • Contract Lifecycle management within portfolio ensure suppliers are meeting contract commitments and assist Operations in interpreting contract commitments (e.g. Change Orders, contract single point of contact, and Supplier contract reviews and training)
  • Ensure that all proposed contract amendments, including additions or deletions to the schedules and SOWs are processed in accordance with contract terms and conditions
  • Manage and supervise the Contract Change Control process, and submission of Contract Change Requests (CCRs) to relevant governance forums. Provide updated copies of contract to relevant parties and stakeholders
  • Collaborate with Legal, Strategic Sourcing, and Supplier Governance Office on best practices, policies, and templates in regard to contracts and supplier management
  • 15%- Financial and Risk Management
  • Owns lifecycle for assigned contracts, such as contracts shared across multiple service components and ensures contracts are renewed timely
  • Assist cost center owners and Finance in understanding how contract costs will be reflected in their P&L
  • Assist Service Component Managers and other team members in tracking supplier volumes and ensuring billing and true-ups are in alignment with agreed terms
  • In close collaboration with the external auditors, fulfill the statutory responsibilities
  • Participate in project charter, business case, and financial commitment development for supplier contracts
  • Ability to travel globally and regionally up to 15%
  • Associate's Degree or higher
  • 5+ years experience in IT Supplier/Client or Supplier management
  • People leadership experience (direct, indirect, or work direction), and providing leadership across multiple IT disciplines
  • Experience with supplier contract management and terms interpretation (Required)
  • Experience in managing third party suppliers in a global, managed services environment (Required)
  • Experience in Outsourcing and/or Offshoring industry; knowledge of outsourcing service delivery models and processes (Required)
  • Excellent relationship management and contract negotiation skills (Required)
  • Experience in Contract and Commercial management - development, execution and management of sourcing and outsourcing strategies, business cases, scenario planning and modelling, financial, commercial and risk analysis (Required)
  • High degree of comfort acting as a central point of contact and first point of escalation for customer issues, requests, and needs (Required)
15

Vendor Relationship Resume Examples & Samples

  • Two to three years of experience in an applicable risk management environment
  • Thorough knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
  • Thorough understanding of the business line’s operations, products/services, systems, and associated risks/controls
  • Proficient computer skills, especially Microsoft Office applications
16

IT Vendor Relationship Management Lead Resume Examples & Samples

  • Supplier management of key strategic managed service providers
  • Define, report and track underpinning contract service performance criteria and risks
  • Championing and track continuous supplier performance improvements, optimization and innovation plans in the areas of people, process and technology
  • Production of a consistent supplier service performance scorecard across defined suppliers and deliver supplier service reporting and relationship health status
  • Contributing to supplier selection processes as a service performance subject matter expert
  • Work with EY teams including the MSSC team, especially the SDMs and Service Mgt to review ServiceNow and other data to assess Mercury supplier’s performance against contracted SLA, KPI metrics
  • Lead and manage the review and assessment and work with Global SRM for reporting of the delivery of the suppliers contracted Services not specifically covered by SLA, KPI metrics. “Deliverables and Obligations” reporting
  • Drive and manage contract change request process for MSSC
  • Provide initial response to MSSC with regards to contract terms and meaning and use the Global SRM contact for support as needed
  • Conduct review of supplier’s contracts with appropriate EY staff to ensure Services are being delivered appropriately. Raise any concern areas to Global SRM and or MSSC leadership. Follow through to drive resolution for these items also
  • Work closely with Global SRM representative to deliver quality reporting for supplier’s Performance Reviews
  • Responsible to conduct Service Level Management for the various Mercury supplier engagements
  • Make informed judgments and take appropriate action regarding issues which may potentially impact the quality of services delivered by the MSSC across the relevant functional area
  • Analyze requirements from the business and take appropriate steps to define action plans which are detailed, meaningful and set expectations appropriately with suppliers
  • Analyze service performance based on data provided and interpret the data to determine the quality of the service – validate this against the user perception of the service and contractual obligations and service levels
  • Determine when it is appropriate to escalate and use judgement and experience and to determine the most effective course of action
  • Engage and work closely with the stakeholders across business and IT, using personal experience and judgement to define tailored approaches to dealing with specific stakeholders, setting expectations appropriately and building trust and confidence
  • Significant experience of managing SAP support organizations
  • Significant experience of managing outsourced supplier relationships
  • Significant experience of delivering operational IT support services in a highly integrated, multi-application environment with multiple stakeholders
  • Strong management background with the ability to manage demanding customers and challenging suppliers fairly and effectively
  • Management of service delivery performance and compliance through agreed metrics and Service levels
  • Commercially astute with strong negotiation and management skills to deliver supplier performance
  • Ability to communicate effectively across a complex and diverse group of stakeholders
  • Deep and practical ITILv3 knowledge and experience
  • Provides direction to the MSSC IT team
  • Able to act independently, seeking consultation guidance and advice as appropriate
  • Works under general direction within a clear SRM framework of accountability
  • Substantial personal responsibility and autonomy. Plans own work, to meet given objectives and processes
  • Supervisory contact on a weekly basis plus as and when required
17

Vendor Relationship Risk Specialist, Senior Resume Examples & Samples

  • Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework
  • Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations
  • Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes
  • Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations
  • Knowledge of and ability to create, implement, evaluate and enhance processes in internal controls
  • Knowledge of and ability to help an organization adapt to applicable federal, state, local, and company-specific regulations, policies, and guidelines affecting business practices
  • Knowledge of tools, techniques, and strategies applied in financial risk management; the ability to quantify, qualify, and manage financial risk
18

Contracts / Vendor Relationship Specialist Resume Examples & Samples

  • A minimum of three years’ related experience with contract administration; facilities coordination is desired
  • Strong collaboration and communications skills
  • Knowledge of Microsoft Word, Excel, and Power Point. Ariba skills are a plus
  • Ability to resolve complex administrative issues
  • Ability to juggle multiple projects and priorities at once
  • Do what needs to be done in order to make the client experience and Hartford Funds better
  • Act with integrity at all times – never put your reputation or the franchise’s reputation at risk
  • Demonstrate financial discipline – focus on return on investments
  • Enjoy what you are doing and who you do it with – Have fun!
  • Continuously drive to deliver results, take accountability and ownership of work and strive for continuous improvement
  • Never be satisfied with status-quo
19

Senior Manager Vendor Relationship Management Resume Examples & Samples

  • Manage ongoing/onboarding vendor relationships (inter-personal)
  • Knowledge of credit card processing, banking regulations, financial and operations functions
  • A solid understanding of Vendor Relationship Management life cycle (Processes and Practices including contract and procurement management)
  • A demonstrated ability to effectively work hands-on as well as with cross – functional teams
20

Vendor Relationship Managment, Associate VP Resume Examples & Samples

  • Ability to work independently and lead efforts on a variety of projects in a high volume, fast paced, and sometimes nebulous environment required
  • Ability to navigate complex contractual agreements
  • Demonstrated strong communication, written, and interpersonal skills and the ability to interface with a variety of levels including senior leaders both inside and outside of Deloitte
  • Strong listening, analytical, and decision making skills necessary to resolve vendor issues
21

Vendor Relationship Liaison Resume Examples & Samples

  • 2 + years of experience with a managed care or health insurance organization
  • Knowledge of HHSC ( Health and Human Service Commission) and TDI (Texas Department of Insurance) guidelines
  • Intermediate level of proficiency with MS office, including Excel
  • Strong professional communication and presentation skills
  • Experience working with Vendors
  • Auditing, Monitoring or Examination experience
  • Experience gathering requirements from the client / business and documenting results / conclusions
  • Experience with process improvement, workflow, benchmarking and / or evaluation of business processes
  • Prior vendor oversight or audit experience
22

Vendor Relationship, Senior Manager Resume Examples & Samples

  • Manage cost creep and maintain service levels for specific vendors. Support the remediation of contract leakage by effective stakeholder management and working with Category Management teams
  • Driving a formal supplier assessment process, including the production of annual supplier ratings
  • Make informed decisions using detailed cost modeling to recommend and implement changes as required to improve supplier performance
23

Vendor Relationship & Project Manager Resume Examples & Samples

  • Manage contract and annual budgets for digital marketing projects involving 3rd party vendors (i.e. Connecture)
  • Develop or update project plans including information such as project objectives, technologies, systems, information specifications, schedules, and implementation
  • Initiate, review, or approve modifications to project plans when necessary
  • Manage project via agile or waterfall methodology of project execution to ensure adherence to budget, schedule, and scope
  • Develop, execute and continuously evaluate and improve a process to track and report performance against service level agreements
  • Monitor and track project requirements, milestones and deliverables
  • Communicate progress and status to internal business stakeholders
  • Schedule and facilitate project meetings
  • Proactively and independently engage and work with all levels of the organization
  • Three plus years of project management and/or digital marketing experience
  • Superior oral and written communication skills
  • Ability to effectively navigate a highly matrixed organization
  • Focused and versatile team player who is comfortable under pressure
  • Displays adaptability, flexibility, and professional maturity within a volatile environment
  • Proven ability to execute
  • Strong analytic, problem-solving and organizational skills
  • Effective interaction with peers and business partners
  • Comfortable with technical and project management terminology and concepts
24

Principal IT Vendor Relationship Management Resume Examples & Samples

  • Serve as the VMO contact for hardware, network and telecom providers such as Cisco, Dell/EMC, AT&T, Palo Alto Networks, Nice Systems and HPE. Primary management activities will include managing the overall relationship(s) and sponsoring and delivering quarterly high-quality, executive business review meetings
  • Lead and drive supplier contract compliance by defining deliverables and obligations contained in key managed services agreements and lead the tracking of successful completion by both the supplier and MetLife throughout the life of the agreement
  • 8+ years of IT experience in vendor management and in particular in the management and governance of IT managed services/outsourcing agreements. Experience in both application development/management and infrastructure services is required
  • 3+ years of leadership experience, ideally as line manager with ability to direct & influence work of others (virtual teams, 3rd party resources, direct reports)
  • Prior experience managing individual contributors and/or third parties
  • Broad understanding of financial services business and infrastructure environments; understanding of MetLife business and infrastructure environments preferred
  • Ability to act as primary interface between external services provider/other IT suppliers & client as well as face off to senior executives within MetLife
25

Vendor Relationship Mgr Senior Resume Examples & Samples

  • 3+ years of experience in credit card industry, financial services or merchant services
  • 3+ years of experience with customer management (internal and external)
  • Background in procurement or payments sector across a range of industries and company size preferred
  • Ability to handle multiple campaigns and assignments simultaneously and meet deadlines
  • Demonstrated success in developing consultative relationships with clients and partners
  • High EQ – demonstrates sensitivity and awareness, with sound interpersonal skills
  • Proactive communication skills and strong verbal and written communication
  • Ability to present and communicate effectively and confidently
  • Excellent analytical, creative solution and problem solving skills
  • High degree of motivation and strong work ethic
  • Ability to prioritize and self-direct
  • Can quickly adapt, and resolve escalating complex issues in a fast-paced, matrix environment
  • Power user of MS Office Suite – specifically: Excel, Word, and PowerPoint
26

CRO Vendor Relationship Lead Resume Examples & Samples

  • Ensure portfolio delivery including timely execution of the book of work while adhering to the MSA and Quality Agreement
  • Drive efficient and effective governance meetings, including Operational and Strategic Management Committees and additional project meetings as necessary
  • Liaise with internal clinical teams, regional colleagues, key subject matter experts and stakeholders in other functions and within partner’s organization to embed the operational model, and to identify and resolve issues and gaps
  • Drive collaborative continuous improvement initiatives with the partner to streamline and improve operational processes
  • Drive communication and training to ensure adherence to the operating model and efficient execution
  • Collaborate with the BMS quality organization and partner to drive effective quality management of outsourced trials
  • Support MSA/partnership contract negotiations as necessary
  • Collaborate with other BMS business units that outsource clinical trials to ensure alignment of information, best practices, and to standardize processes were applicable
  • Provide outsourcing perspective and ensure proactive consideration of impact to outsourced studies, for BMS processes and requirements, and facilitate change management with partner for associated process revisions
  • Ensure proper communication to development organization and stakeholders regarding outsourcing strategies and activities
  • Clinical development experience of 10 or more years
  • Strong Project Management and Stakeholder Management skills
  • Ability to review contracts and negotiate contracts preferred
  • First-hand experience of working directly with Contract Service Providers (CSPs), investigators, customers, opinion leaders and professional staff as well as broad exposure to the pharmaceutical industry
  • Demonstrated ability to effectively communicate to a diverse audience at multiple levels within the company
  • Demonstrated ability of managing and working with cross-functional / global cross-country people/teams in a complex, changing environment