Vendor Relations Resume Samples

4.9 (115 votes) for Vendor Relations Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the vendor relations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
CH
C Hoeger
Camilla
Hoeger
32834 Schultz Motorway
San Francisco
CA
+1 (555) 771 4234
32834 Schultz Motorway
San Francisco
CA
Phone
p +1 (555) 771 4234
Experience Experience
Detroit, MI
Vendor Relations Clerk
Detroit, MI
Lesch Inc
Detroit, MI
Vendor Relations Clerk
  • Assists with developing and implementing process improvement solutions related to vendor processes and works with operating areas to implement
  • Assist Manager in any internal oversight or external regulatory audits
  • Assists supervisor with addressing day to day operations including cost control, employee development, and promoting safety standards
  • Performs audits on work orders to determine accuracy and report findings to Supervisor
  • Runs analysis on vendors and departmental performance. Examines, draws conclusions, and provides recommend actions
  • Addresses day-to-day issues related to the Vendor contracts, and works with internal partners to resolve issues in a timely manner
  • Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals
Dallas, TX
Manager, Vendor Relations
Dallas, TX
Cormier, Mayert and Kunze
Dallas, TX
Manager, Vendor Relations
  • Perform ongoing testing and provide accurate feedback to IT regarding various workflow and imaging systems
  • Lead, manage, coach, and develop staff to effectively meet departmental goals
  • Responsible for providing ongoing management oversight for partner call centers contracted by Cox
  • Stay current on regulatory environment and regulatory precedent; serve as internal consultant to on all matters concerning clinical vended programs and services (e.g. new product opportunities)
  • Administer oversight for vendor’s scorecard performance metrics and all facets of services provided to TIAA
  • Provide leadership and oversight to ensure effective coordination and collaboration between HPHC vendor relations team and the vendor’s account management team
  • Lead the financial negotiation strategy, and provide oversight for the operational management of vendors, ensuring effective vended agreements
present
Boston, MA
Vendor Relations Specialist
Boston, MA
Ondricka-Ratke
present
Boston, MA
Vendor Relations Specialist
present
  • Provides monthly and quarterly summaries to Senior Management on overall performance and trends
  • Develop, track and manage client cancellations
  • Develop strong working relationships with business partners across Direct Energy
  • Provide assistance with import documentation and reporting
  • Work with merchants and vendors to implement and execute the pre-ticketing and security tag process
  • Measures vendor performance against expected Service Level Agreements (SLA’s) and defined Key Performance Indicators
  • Patience and overall courteous behavior when working with internal and external customers
Education Education
Bachelor’s Degree in Related Field
Bachelor’s Degree in Related Field
University of California, Berkeley
Bachelor’s Degree in Related Field
Skills Skills
  • Proficient knowledge of Microsoft Office programs with an emphasis in Word and Excel
  • Intermediate Ability to analyze and interpret financial data in order to coordinate the preparation of financial records
  • Good proofreading and correction skills
  • Intermediate Ability to drive multiple projects
  • Ability to work discretely with confidential information
  • Intermediate Ability to represent the company with external constituents
  • Demonstrated ability to successfully prioritize and manage time effectively so that deadlines can be met
  • Intermediate Ability to effectively present information and respond to questions from peers and management
  • Excellent customer service and follow up skills
  • Able to stoop or lift light material (typically less than 8 pounds)
Create a Resume in Minutes

15 Vendor Relations resume templates

1

IT Vendor Relations Manager Resume Examples & Samples

  • Experience with the vendor identification, selection and negotiation process. Proven ability to establish a vendor management program
  • Thorough knowledge of IT vendor management best practices and industry trends
  • Ability to work with teams across geographically dispersed locations. Ability to effectively manage ambiguous situations and drive towards clarification. Results-oriented leadership style with a demonstrated ability to influence others and drive change
2

Director Vendor Relations Resume Examples & Samples

  • Logistics, merchandising support or systems development, knowledge of the various PVH business systems (IP, Merchandise Marking, EDI, ACS, DCCS, PkMS)
  • Prior supervisory experience required
  • Detail-oriented, with strong organizational, project management and critical thinking skills
  • Keen sense of awareness for business issues and ability to anticipate
  • Strong management and supervisory skills
  • Superior presentation capabilities
3

Lending Vendor Relations Manager Resume Examples & Samples

  • 5+ years of Vendor/Risk Management Experience
  • Financial Services background preferred with 8+ years of Consumer Lending Experience
  • Strong understanding of Office of the Comptroller of the Current (OCC) guidance (OCC 2013-29) related to Third Party Management
  • Six Sigma process methodology preferred
  • Demonstrated proficiency with Vendor Management function
  • Strong Business Acumen across multiple practices, including Vendor Management, Financial Management, Contracts Management and Operational Risk Management
  • Proven analytical skills and strategic thinking
  • Ability to communicate effectively at multiple levels of an organization (verbal and written); high degree of knowledge with business and technology language
  • Proven ability to deliver results in a changing environment with a high tolerance for uncertainty
  • Strong follow-up skills and attention to detail
4

Manager, Vendor Relations Resume Examples & Samples

  • Serve as the embedded liaison to TIAA-CREF and supplier partners for document outsourcing, transportation logistics and record storage management
  • Work closely with internal business partners to identify opportunities to address longer-term strategic business needs
  • Help drive process improvements, cost savings opportunities and productivity gains from outsourced vendors
  • Measure customer satisfaction and provide excellent customer service to address business challenges and concerns
  • Conduct periodic reviews with Enterprise Services Leadership team to provide insight into supplier performance, technology/process improvements, etc
  • Measure and analyze industry trends to ensure adequate people, process and technology
  • Perform ongoing testing and provide accurate feedback to IT regarding various workflow and imaging systems
  • Administer oversight for vendor’s scorecard performance metrics and all facets of services provided to TIAA
  • Serve as point of contact for internal auditors with SSAE16 controls
  • Regularly review SOP’s to ensure that FINRA requirements for constructive receipt and PII are being upheld
  • Maintain current knowledge of industry best practices for transactional communications (hard copy and e-communications)
  • Bachelor’s Degree or equivalent work experience in Enterprise Services, Vendor Management, or other related fields
  • 5+ years of experience in working in a high pace client-vendor relationship capacity, preferably in the financial industry
  • Proficient in contract negotiation, cost containment, strategic growth, budgeting, forecasting and project management
  • Extensive knowledge of imaging workflow processing; knowledge of Captiva, EXP AG and MDM is a plus
  • Possess excellent communication skills (verbal and written) and able to articulate ideas to all levels of management
  • Self-starter with demonstrated ability to work independently and able to work with cross functional teams
  • Industry board affiliations and certifications are a plus (Six Sigma Black Belt, Certified Procurement Professional, etc.)
5

Manager, Vendor Relations & DC Planning Resume Examples & Samples

  • Assures subordinates adhere to the organization's policies and practices
  • Supports department objectives with team motivation, coaching, comprehension and development
  • Develops and prescribes methods for producing results and ensures effective administration of defined processes and programs
  • Collaborates with various levels of management across functional boundaries to develop schedules, procedures and solutions
  • Manages resource efforts and timelines involved in the development of processes, programs and projects according to defined or redefined direction or expectation
  • Understanding process or program expectations and standards, collects and assesses information to construct and implement a solution
  • Manages fluctuating priorities based on unforeseen process and resource challenges, defined projects, and executive prerogative
  • Provides assessments and recommendation for the development of future priorities and policies
  • 30%: Manages the day-to-day activities of the vendor relations staff to ensure they are administering all aspects of the Vendor Relations Guide and the Compliance Management System (CMS) and that effectively communicates across Logistics and with impacted business partners is maintained
  • 30%: Develops vendor relations specific project plans and determines and assigns resources as appropriate for any projects relating to the operations of the vendor relation/compliance program. Coordinates multi-functional teams (e.g. DC Management, Sr. Merchants, Buyers, etc.) as appropriate to ensure focus, remediation and prioritization of vendor performance issues
  • 10%: Analyze workforce utilization, facility layout and operational data such as production costs, process flow charts, and production schedules to determine efficient utilization of working hours and equipment
  • 10%: Ensures vendor relations staff located in the distribution centers are knowledgeable and competent in performing the vendor relation processes and that appropriate and accurate documentation is maintained
  • 10%: Continually educates and builds awareness with non-Logistics business partners (i.e. Merchants, Buyers, and other key business partners) on the vendor relations program, established processes and mandated policies
  • 5%: Monitors the Compliance Management Software (CMS) tool for performance issues
  • 5%: Provides monthly and periodic status reporting to Senior Logistics Leadership highlighting key accomplishments, planned activities for next month, and potential risks/issues. Reviews, edits, publish and maintain the Corporate Vendor Relations Guide
  • Bachelor’s degree (Finance, Business, Engineering, Economics or Accounting preferred), plus 5 plus years experience with knowledge of the retail logistics, distribution and transportation industry
  • Proficient in MS Office Suite, specifically Access and Excel
  • Ability to solve a wide range of complex, multi-disciplinary problems, which must consider short and intermediate, term company-wide planning
  • Ability to improve existing systems/procedures which periodically result in new ideas or approaches of considerable significance
  • Ability to interact with all levels of the company and provide direct support influencing decisions that improve the supply chain
  • Ability to manage all staff reporting to the position to effectively recruit, train, evaluate, motivate, delegate and monitor their activities
  • Develop and assign resources to project plans for special projects relating to all operations within the company
6

Analyst, Vendor Relations Resume Examples & Samples

  • Serves as an active participant in the development of basic analysis, identification of concerns, and the validation of observations and risks that lead to solutions for complex issues
  • Presents recommendations to moderately complex challenges or business needs
  • Assesses situations and supports decisions by researching, validating and organizing a variety of defined and undefined observations or issues in a fact-based detail-oriented manner
  • Tends to take action that is consistent with available facts and documented processes, guidelines, and practices
  • May provide recommendations on escalated issues
  • Coordinates work based on established and understood procedural expectations
  • Through general direction and previous experience, may independently negotiate timelines with stakeholders to accommodate fluctuating workloads and demands
  • 30%: Communicate to vendors utilizing vendor relations software package when compliance standards are not met and reinforce company policies to vendors and internal departments as appropriate
  • 30%: Research all vendor disputes as related to compliance deductions and communicate research results to vendors, sr. managers and merchants for final resolution
  • 20%: Facilitate meetings with vendors, Merchandising and distribution center associates to understand vendor compliance issues and how they affect the supply chain
  • 10%: Publish and maintain the Corporate Vendor Relations Guide, monitor the Compliance Management Software (CMS) for performance issues, and coordinate the collection of compliance data from business units to enter into the appropriate software package
  • 5%: Develops project plans and assigns resources for special projects relating to all operations of vendor relation/compliance
  • 5%: Ensure Corporate and distribution center vendor relations staff, merchants, and other key business partners are educated on the vendor relations program, processes and policies daily
  • Bachelor’s degree (Finance, Business, Engineering, Economics or Accounting preferred), with 2to 3 years experience in Retail logistics, transportation and distribution preferred
  • Proficient in MS Office Suite, specifically MS Access, with strong MS Excel skills, with knowledge JDA systems a plus
  • Ability to understand high level direction from leadership and anticipate next steps working ahead to produce timely analysis and provide meaningful support on a wide range of complex, multi-disciplinary problems, which must consider short and intermediate, term company-wide planning
  • Ability to design new and complex reports or summaries for which established formats generally do not exist and be able to act independently and among multiple departments through others to achieve the desired results
  • Ability to improve existing systems/procedures which periodically result in new ideas or approaches of considerable significance and for which a standard format may not exist
7

Specialist, Vendor Relations Resume Examples & Samples

  • Participates as a specialized knowledge resource in established processes
  • Suggests improvements to business processes and independently completes small sub-projects within a defined course of action
  • Will organize specialized and defined information for review
  • Tends to reference documented process and practices and learnings from previous experience to address challenges. May handle more common complex challenges but Escalates situations that have not been encountered previously
  • Most decisions are based on prescribed and dictated guidelines. Knowledge of theory and practice Will assist with the ability to interpret and determine next course of action that May deviate from the norm
  • Understands and accommodates established process and project timing. Deviates only if provided direction
  • Relies on general direction to understand importance and urgency of work content
  • 40%: Communicate with vendors utilizing vendor relations software package when compliance standards are not met and reinforces company policies to vendors and internal departments as appropriate
  • 30%: Research all vendor disputes related to compliance deductions and communicate research results to vendors, management, and merchants for final resolution
  • 10%: Facilitate meetings with vendors, merchants and distribution center associates to facilitate an understanding of compliance issues and how they affect the supply chain
  • 10%: Collect and analyze historical data from vendor relations software package and communicate compliance data to all business partners to track performance including internal and external score carding to ensure compliance and adherence to merchandise flow standards
  • 5%: Assist in compiling and maintaining the Vendor Relationship Guide as directed
  • 5%: Assist in preparing the procedural documentation utilized to define document process flows for vendor compliance violation charges
  • Bachelor’s degree in business (finance or Logistics preferred) or equivalent relevant experience, with 2-3 years experience in Retail logistics, transportation and distribution
  • Proficient in MS Office Suite, specifically Excel skills. Knowledge of transportation software systems (TMS) beneficial, ASN, JDA systems and menu paths
  • Ability to manage and lead projects across departments both inside/outside the company with vendors, distribution centers, stores, finance, and other business partners as needed
  • Provide meaningful support on a wide range of complex, multi-disciplinary problems, which must consider short, intermediate and long term company-wide planning and execution
8

Vendor Relations & Service Delivery Manager Resume Examples & Samples

  • Oversee and handle client escalations from the GCSC and 3rd party field, L2 and expert support teams
  • Responsible for day to day management of the partner focusing on Daily/Weekly SLA adherence and taking action to address breaches to ensure that incident response times are met or exceeded
  • Contribute to operational tasks related to transition and transformation
  • Take part of all GCSC related projects. Awareness for compliance and regulatory controls for all security administration and process within the desktop environment
  • Advanced written and oral English knowledge
  • Vendor and outsource service level management skill
  • High level of technical ability, investigation and problem solving
  • Ability to matrix manage vendors
  • Excellent communication skills – verbal and written
  • Excellent customer service orientation
  • Strong project management skills and attention to detail
  • Working knowledge of business and technical environments
  • Proactive and passionate about enhancing the end-user experience
  • Service Desk Experience
  • Experience working within teams and with multiple cross-functional and cross-organizational groups
  • Ability to influence others is key to successfully promoting change
  • Proven history of managing change and implementing complex initiatives within a call centre or back-office production environment is an advantage
9

Bi-lingual Vendor Relations & Service Delivery Manager Resume Examples & Samples

  • To be the region’s first point of contact and primary interface for the partners and stakeholders with regards to the GCSC service and changes. This includes, but is not exhaustive of, Product Management, L2, L3, Production Assurance, GIDA, CATE
  • Oversee training of third party staff navigating Citi systems/processes in order to be operational and compliant
  • Interact with respective colleagues across regions and integration team to manage the vendor consistently across the globe and throughout the organisation. Ensuring upcoming changes are communicated effectively and impact understood
  • Ensure the daily/weekly/monthly reporting is delivered based on the requirements
  • Assist in implementing solutions to meet our customer's needs, to deliver the services they require and to improve our products and services to them
  • Apply broad and comprehensive understanding in multiple functional areas as well as underlying business principles
  • Understands how own function integrates within the overall organization to contribute to achieving business objectives; requires a good working knowledge of the industry
  • Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
  • Key core competencies in all EUS products
  • Ability to work across functions and reporting lines to drive and achieve results
  • Ability to work with people across all levels of the organization
  • Working knowledge of the ITIL framework
  • Experience working with vendors management and service level management is an advantage
10

VP of Vendor Relations Resume Examples & Samples

  • 8+ years of experience in Technical Vendor Management
  • Proven record with negotiating contracts
  • Experience with CRM
  • Vendor Relationship experience in the Banking / Finance industry
  • Membership in the Shared Assessment Group
  • Procurement certification or training
11

IT Vendor Relations Manager, Senior Advisory Resume Examples & Samples

  • Minimum 3-5 years’ experience in any of the following areas
  • Previous business analysis experience using 7 step sourcing process
  • Experience with eSourcing or similar system
  • Experience with SAP, MDM, CRM, ERP, or SRM
  • Manufacturing Experience – ideally in the Technical, Banking, or Services Industry
  • Certified Purchasing Manager (CPM) or Certified Supply Chain Management(CSM)
  • Experience with purchasing systems platforms (such as MP2 or SAP)
  • Experience working with large multi-business/divisional teams
12

Special Operations Vendor Relations Resume Examples & Samples

  • Act as a consultant between the operations and its vendors by ensuring that vendors deliver on contractual requirements
  • Develop and manage vendor specific budgets. Act as an internal liaison for billing issues, invoicing, etc
  • Meet with vendors on a regular basis to provide an open forum for communications and problem solving
  • Manage escalation and dispute resolution processes
  • Manage internal relationships between Empower and their vendors
  • Leverage economies of scale and Empower synergies. Educate vendors on Empower’s organization, contacts and business direction
  • Develop and implement a governance mechanism to help ensure the companies’ best interests are protected
  • Develop and deploy an audit strategy for Empower vendor management. Communicate audit results in both written and verbal form. Prepare written reports for all levels of management detailing any risks and associated audit findings
  • Build strong working relationships with internal stakeholders and legal
  • Five years of relevant experience, including procurement/contract drafting and negotiating experience
  • Bachelor's degree in related field or equivalent experience
  • Very comfortable with dealing with conflict and stress on a day-to-day basis
  • Excellent analytical and presentation skills
  • Above average understanding of financial management/matters
  • Previous management experience preferred
  • Proficient computer skills using Microsoft application suite (Word, Excel and PowerPoint)
  • Excellent written and verbal communication skills and the ability to interact with all levels of management and outside vendors
  • Strong detail orientation with ability to multi-task and prioritize. Demonstrated ability to organize and execute multiple projects at one time
  • Decision making and problem solving expertise
  • Ability to follow and support Company standard policies and procedures
  • Ability to be resourceful
  • Ability to work independently and in teams in a professional manner
  • Works collaboratively with peers and others in the organization
  • Exhibit strong desire for continuous learning and improvement
13

Vendor Relations Rep Resume Examples & Samples

  • Vendor statement and settlement reconciliations
  • Reconcile shortages; process paybacks when applicable
  • Matching of invoices or receipts as needed within applicable payment terms
  • Root cause identification of vendor issues with education on how minimize future disputes
  • Work extensively with the Merchandising group, Trade Vendors, and the Distribution/Fulfillment Centers to resolve vendor disputes
  • Establish working relationships with vendors through ongoing correspondence and interaction
  • Communicate issues to Supervisor and follow-up on resolution
  • Monitor and maintain correspondence backlog
  • Accountable to performance measures and targets
  • Support of continuous improvement efforts
  • Work with the Merchants to gain a solid understanding of our business relationship with each vendor
  • Represent Staples to external sources both vendors and other associations
  • Maintain positive work relationships with members of other teams to whom information is provided or from whom information is gathered
  • Assist in establishing and maintaining strong, collaborative relationships with internal and external customers to identify additional ways to improve service
  • Provide support to onshore and offshore AP teams as needed
14

Vendor Relations Specialist Resume Examples & Samples

  • Work with merchants and vendors to implement and execute the pre-ticketing and security tag process
  • Maintains list of pre-ticketing and security tag vendors
  • Sets up new vendor contacts in vendor portal
  • Assists in researching and processing compliance charges
  • PO tracking for both domestic and import shipments
  • Provide assistance with import documentation and reporting
  • Assists with maintenance of vendor guide and vendor communications
  • Works with the merchants and distribution centers on expediting, special processing needs, and inventory trap programs
  • Other duties as assigned by supervisor
15

Senior Author & Vendor Relations Resume Examples & Samples

  • Develop and drive strategy and growth of our Author and Vendor Relations function in the EU and other global marketplaces
  • Generate support and open dialogue for Amazon’s Kindle among key stakeholders in the author, agent and publishing community, educating through compelling presentations and product/service/feature demonstrations
  • Facilitating and encouraging positive discussions between authors, agents, content producers and publishers for the purpose of driving the clearance of digital rights and opening up Kindle content availability
  • Work closely with cross-functional teams across Amazon globally to develop and implement creative content merchandising, incentives, business models and opportunities, and educational programs for participating authors and publishers
  • Develop key relationships and act as Amazon ambassadors within the publishing community and the digital content marketplace
  • Work with publishers on author-related questions about participating in Amazon programs, encouraging selection in all formats, and seeking new customer-valued publishing opportunities
  • 5 or more years’ experience in the same or a similar media industry
  • Proven ability to innovate, plan and implement new content business opportunities
  • Exceptional organizational and people skills, as well as outstanding strategic and analytical skills
  • Passion and enthusiasm for being on the cutting edge of new media industries and related technology
16

Principal Vendor Relations Specialist Resume Examples & Samples

  • Managing strategic vendor relationships,
  • Negotiating contracts (to include price, business terms and, with limited autonomy, the negotiation of legal terms),
  • Evaluating internal customer requirements,
  • Assisting in vendor rationalization and selection,
  • Communicating IT Vendor Management processes to internal customers,
  • Benchmarking pricing,
  • Analyzing market trends,
  • Identifying and establishing vendor management related benchmarks and processes,
  • Resolving vendor disputes, and
  • Identifying potential risks to business users and IT team members
17

Vendor Relations Specialist Resume Examples & Samples

  • Interfaces with the business and vendor teams to identify strategies to meet the contractual requirements
  • Analyzes trends to recommend, document and implement process improvement, managing project plans through completion
  • Monitors, manages and reports on vendor compliance of contractual agreements and deliverables
  • Measures vendor performance against expected Service Level Agreements (SLA’s) and defined Key Performance Indicators
  • Develops and implements action plans to address processes needing improvement and providing coaching as needed
  • Acts as a liaison for vendors and coordinates escalated issue resolution with appropriate business area
  • Partner with vendor account managers to compile, analyze, and deliver resolution to issues, including all invoicing and SLA review
  • Drives prompt and proper resolution to internal business owner requests
  • Preferred A Bachelor's Degree in a related field
  • Required 4+ years of experience in managed healthcare operations environment
  • Required 1+ year of experience in vendor relations experience
  • Required 1+ year of experience in Relevant functional project based experience
  • Intermediate Ability to effectively present information and respond to questions from peers and management
  • Advanced Demonstrated interpersonal/verbal communication skills
  • Intermediate Ability to drive multiple projects
  • Intermediate Ability to analyze and interpret financial data in order to coordinate the preparation of financial records
  • Intermediate Demonstrated negotiation skills
  • Required Intermediate Microsoft Excel
  • Required Intermediate Microsoft Word
18

Manager Vendor Relations Resume Examples & Samples

  • Exercise expert negotiation skills to develop and maintain strategic relationships with vendors
  • Initiate and conduct RFP’s and other cost reduction initiatives to increase profitability in key product areas, and rationalize vendor base
  • Perform critical evaluations of entire supply chain process. Work cross-functionally with operations to implement changes which lead to reduced costs or improved efficiencies
  • Negotiate and develop volume rebate opportunities with vendors
  • Work with Cooperative Advertising area to develop new opportunities for additional co-op support
  • Attend appropriate trade shows, industry functions and on-site supplier visits as required
  • Create, review, and monitor vendor contracts and agreements
  • Identify new product opportunities and communicate to Sales & Marketing
  • Manage and lead Buyer staff in the attainment of department and corporate goals while developing their skill set and enhancing their professional growth
  • Monitor item performance across all distribution centers and take appropriate action to improve overall inventory performance
  • Demonstrated success in managing/developing staff
  • Demonstrated ability in planning, cost reduction and contract negotiations
  • Strong financial acumen and analytical skills
  • Ability to demonstrate effective communication skills
  • Proven track record in negotiation
  • Previous success in working collaboratively within a large matrix environment
  • Strong MS Office skills including advanced Excel
  • Strong interpersonal and influential skills
  • JD Edwards
19

Global Vendor Relations Manager Life Sciences Resume Examples & Samples

  • University education (Master level) required – Life Science degree
  • Approximately ten years of work experience with commercial responsibility
  • Vendor or agent management is a strong plus
  • Proven track record in achieving results in a multi-national, multi-stakeholder, complex environment
  • Strong domain knowledge of Life Sciences – preference Chemistry
  • Analytical qualities to monitor and review vendors’ financial and operational performance
  • Good presentation and communication skills to ensure vendors understand their contractual requirements
  • Familiar with vendor performance metrics; budget control, performance analysis and contract management
20

Manager, Vendor Relations Resume Examples & Samples

  • Manages project plans through execution
  • Identifies and executes on process improvement projects
  • Develops and implements action plans to address processes needing improvement, providing coaching and motivational support
  • Acts in liaison capacity with vendors, other departments and business units to implement and communicate business strategy
  • Provides monthly and quarterly summaries to Senior Management on overall performance and trends
  • Plans, conducts and directs work on complex projects/programs necessitating the origination and application of new and unique approaches
  • Sets integration priorities, develops growth strategies and manages resources for new business opportunities including planning, development, implementation, and maintenance for one or more lines of business
  • Meet or exceed company objectives for revenue and gross profit
  • Partner with vendor account managers to compile, analyze, and deliver resolution to issues
  • Manages and develops the workflow for all business processes
  • Drives prompt and proper resolution to internal business owner requests at all times
  • Conducts user acceptance testing to validate and approve functionality to meet business requirements prior to implementation
  • Verifies and approves documented business requirements for various vendor programs to meet contractual requirements and business needs
  • Required A Bachelor's Degree in a related field or equivalent directly related experience
  • Required 4+ years of experience in a call center and/or managed healthcare operations environment
  • Required Other Relevant functional project based experience
  • Required Intermediate Microsoft PowerPoint
21

Purchasing & Vendor Relations Manager Resume Examples & Samples

  • Oversee, negotiates, and monitors national vendor contracts and billing
  • Identify new potential suppliers and negotiate supply agreements where appropriate
  • Identify and aggressively negotiate opportunities for cost savings to ensure equipment and supplies are purchased at the most competitive price
  • Create annual RFP process for suppliers
  • Establish metrics for each vendor to understand each vendor performance
  • Continuous development and maintenance of quality vendor relationships
  • Manage budget process, ensuring proper completion, approval, tracking, and purchasing of capital expenditures
  • Review, code and approve invoices and purchase orders
  • Resolve billing discrepancies as appropriate
  • Manage inventory at vendor facilities
  • Balance need for new purchases with utilization of existing equipment
  • Coordinate shipping of equipment and asset transfer forms when appropriate
  • Support centers with conflict resolution with contract and service providers
  • Provide expense analysis and support for budget planning and tracking
  • Works with customs agent to move equipment across boarders
22

Author & Vendor Relations Manager Resume Examples & Samples

  • Develop compelling business solutions that are mutually beneficial for authors, publishers and Amazon, addressing the concerns of authors and agents enabling the expansion of Kindle title selection
  • Work with publishers on author-related questions about participating in an emerging market
  • Proven track record of driving aggressive content acquisition, negotiation, business development, and/or long term client/account relationship management for media or licensing businesses
  • 5 or more years’ experience in a similar role within publishing or literary representation or a closely related media industry
  • Experience working with digital text media and publishing, as well as with technology and consumer electronics
  • Ability to communicate effectively and act as both an influencer and an ambassador on behalf of Amazon.com is a must
  • Ability to work in a fast-paced, flexible environment
23

Accounts Payable Vendor Relations Clerk Resume Examples & Samples

  • Reviews AP vendor history and payment, processes and procedures to identify debit balances. 10%
  • Develops collection techniques for maintaining time/date sensitive data, computerized and/or manual, to ensure information is correct and up-to-date.10%
  • Conducts extensive review of AP debit balance accounts to identify and recover balances due Dollar General. 30%
  • Conducts research, locates back-up documentation, and clarifies/verifies information. Runs computer programs, examines computer-generated reports and compares with related original and revised paperwork, as appropriate, to detect vendor payment and/or processing errors
  • Analyzes vendor invoices, purchase orders and receivers to understand and resolve vendor-related pricing, shortage or other issues. Verifies accuracy of accounts through review of transaction history
  • Communicates verbally and/or in writing with vendors, coworkers and other Dollar General employees to verify, inform, clarify and request information, and answer vendor account- or process-related questions
  • Calculates and performs corrective payment/adjustment transactions to recover vendor payment errors. 5%
  • Recommends controls to prevent future payment errors. 10%
  • Documents collection results, including any recommendations and presents them to management, including the Manager of Accounting, the Director of Accounting Operations, and the VP of Finance.10%
  • Supports the Coordinator with the use of outside collection agency, monitors their progress and reports results to coordinator and supervisor. 10%
  • Compiles logs/periodic reports or summaries of data for management information. 5%
  • Performs special projects, as assigned. 5%
  • Informs Coordinator and Supervisor of recoveries outside of normal circumstances. Updates management on significant work flow issues or vendor inquiries. For example, notifies management of recurring errors in work, policies and procedures, and computer-generated screens and reports. 5%
  • Excellent mathematical/computational skill
  • Self-starter with the ability to efficiently coordinate and prioritize ones own work and meet the expected quantity and quality expectations of management
  • Knowledge of accounting and collection procedures
  • Inquisitive with the ability to develop a post-payment collection approach and incorporate the appropriate collection technique in its design, using any specialized software or database(s) that may be appropriate
  • Ability to prepare a time/date sensitive collection files and conduct an AP post-payment review of vendor accounts, including the ability to analyze and assess vendor payment history to identify errors or problems, interacting with the vendors, Merchandising, Transportation/Logistics and Distribution Departments as well as other areas of Dollar General, as may be required
  • Retail industry knowledge, including an understanding of the order-shipping-billing-receiving cycle
  • Ability to interpret reports generated by various external programs, and generate reports via Accounts Payable and Receiving computer systems
  • Knowledge of and skills in the use of personal computers, including the use of standard e-mail, spreadsheet, word processing and presentation software packages such as Microsoft Exchange, Excel, Word, and PowerPoint, and the use of Internet software such as Microsoft Explorer to navigate and share information over the Web
  • Ability to be a team player and is customer service driven
24

Mgr, Vendor Relations Resume Examples & Samples

  • Interfaces with the Wellcare and vendor teams to identify strategies to meet the contractual requirements
  • Monitors, manages and reports on vendor compliance of contractual agreements and deliverables, establishing performance goals and objectives
  • Manages business and measures vendor performance against expected Service Level Agreements (SLA’s), defined Key Performance Indicators and is responsible for its financial performance
  • Ensures standards are being met and prioritized appropriately with suppliers
  • Acts as single point of contact and escalation for vendors and coordinates issue resolution with Directors
  • Effectively manages processes and projects within department
  • Communicate daily with vendor partner over the telephone as well as in person
  • Required Other Vendor Management experience
  • Preferred Other Healthcare and quality management experience
  • Advanced Demonstrated written communication skills
  • Intermediate Ability to represent the company with external constituents
  • Intermediate Other Proven background in call center operations to manage, implement and optimize services by vendors within customer service environment
  • Advanced Other Strong knowledge of call center management best practices, outsourced call center workflow and operations within an outsourced call center environment
25

Manager, Vendor Relations Resume Examples & Samples

  • Responsible for KPI and overall performance management of the OSP that the PM are responsible for
  • Responsible for providing ongoing management and leadership oversight for outsourced call centers contracted by Cox
  • Monitors budget and expenses related to outsourced call centers
  • Ensures alignment and compliance to the Care Outsourcing Partner Marketplace strategy inclusive of compliance to the Cox CORe for OSP program and adhering to the “CC Outsourcing Franchise Playbook”
  • Facilitates regular operations meeting and process reviews
  • Manages and resolves performance issues
  • Proactively reviews operational metrics and escalates issues appropriately
  • Anticipates and identifies tasks required to support performance improvements, including execution of our outlier management practices, communicating complex issues, and verifying that action plans are developed and implemented
  • Leads medium/large and/or moderately complex projects under moderate to minimal supervision
  • Develops and facilitates presentations for various business reviews
  • Leads the communication of business changes between OSPs and internal Cox organizations as appropriate
  • Receives, tracks, communicates vendor service affecting issues
  • Responsible for invoice management process included invoice accuracy and compliance to OSP specific contracts
  • Duties will entail up to 50% travel
  • 7 or more years of experience required in Call Center management
  • Requires strong communication and presentation skills
  • Must be able to work effectively with teams throughout organization
  • Experience in managing contact center teams, including chat
  • Strong knowledge of Excel, PowerPoint, and Word
  • Role will be based in Atlanta, GA
26

IT Vendor Relations Manager Resume Examples & Samples

  • Maintain vendor information and contact list
  • Facilitation of meetings between various solution partners
  • Works with the Assurant business stakeholders to develop strategic and tactical plans to facilitate and coordinate the delivery of Web and Mobile applications
  • Coordinates, develops, and implements statements of work to deliver these services
  • Maintains open communication with other technology teams and planning committees to assure efficient processes are implemented and to coordinate projects with overlapping responsibilities
  • Coordinates efforts with other solution development teams to ensure seamless integration including database administrators, network infrastructure personnel, middleware developers, front end developers, UX team, Business Analysts, and QA team when necessary
  • Collaborate with vendor partners to ensure they are effectively managed and contracts are fully leveraged
  • Manages vendor timeline and scope to maintain established budgets
  • Develop internal monthly management reports. Including coordinate and track annual cost savings resulting from Vendor Manager activities, and ongoing vendor performance reviews
  • Proven skills in influence and leadership with an understanding of the importance of collaboration and building relationships
  • Analytical attitude about how processes can be smarter and more strategic. Driving ongoing process improvements to deliver increasing operational efficiency and consistency
  • Significant project management experience, including schedule, quality, budget, and prioritizing resources
  • Experience within and IT software development environment within a global organization
  • Relationship Management, including tactful communications with colleagues at all levels
  • Effective communication skills to include business writing and presentation skills
  • Experience collaborating with business partners to create clear program goals including setting realistic expectations and consequences
  • Experience establishing SLAs and metrics dashboards including quality measurements
  • 3+ years of vendor experience preferably in the technology/digital area
  • Ability to interface with diverse client groups with an emphasis on strategic collaboration and customer service
  • Ability to work harmoniously in a collaborative and inclusive team environment
  • Strong analytical, organizational and negotiation skills
  • Ability to manage multiple priorities in a fast paced deadline driven environment while maintaining critical attention to details and effectively communicating status updates to involved parties
27

Vendor Relations Administrator Resume Examples & Samples

  • Minimum of three years negotiations and/or procurement experience, required
  • Proficiency with MS Office, required (Word, Excel, Powerpoint)
  • Able to master data query programs like Crystal reports and the like. Should be able to create spreadsheets and reports to respond to ad hoc requests for information
  • Previous experience in the Fire industry, preferred
  • Associates degree, preferred
  • CPM (Certified Purchasing Management) designation preferred
28

Vendor Relations Clerk Resume Examples & Samples

  • Assist Manager in any internal oversight or external regulatory audits
  • Ensures Vendors are meeting contractual obligations
  • Reviews and analyzes processes and procedures to identify needs and provides recommendations with high emphasis on continuous improvement
  • Runs analysis on vendors and departmental performance. Examines, draws conclusions, and recommends actions
  • Codes payable invoices with correct general ledger codes to ensure proper entry into computer
  • Records all incoming issues, reconciling and settling all AP inquiries such as vendor statements
  • Follow up with vendors to ensure deadlines and payment terms are adhered to
  • Assists with developing and implementing process improvement solutions related to vendor processes and works with operating areas to implement
  • Resolves issues with individual invoices to allow the invoices to be approved for payment
29

Vendor Relations Auditor Resume Examples & Samples

  • Knowledge of Windows, Microsoft Word and RF Warehouse Management Systems required
  • The ability to handle multiple projects efficiently and meet deadlines required
  • High school diploma or G.E.D. preferred
30

Senior Vendor Relations Specialist Resume Examples & Samples

  • Creating and maintaining strategic working relationships with internal stakeholders as well as developing business alliances with potential vendors
  • Developing relationships within American Airline’s ITS organization, legal group, business units, and with providers, and participate in cross functional teams, both internally and externally
  • Reviewing complex contract solicitations specializing in service level agreements, statements of work, requests for proposals as well as bids and contracts modifications
  • Working closely with various business units to identify and mitigate potential contractual risks and, facilitating the resolution of problems and other contractual issues
  • Negotiation, preparation and review of both legal and business terms and conditions addressing the requirements of American's internal stakeholders
  • Strategize with internal stakeholders regarding available and optimal suppliers and sourcing options in order to meet business, financial and operational requirements
  • Strong strategic thinking, analytical and problem solving skills required
  • Advanced Microsoft Word and Excel skills required
  • MBA or graduate degree
  • Must be able to take ownership, prioritize tasks, work well with minimal supervision, and manage multiple projects simultaneously
  • Ability to work in a team environment with patience and diplomacy
  • Excellent written and oral communication across a variety of audiences
31

Vendor Relations Specialist Resume Examples & Samples

  • Ensures all client set ups are submitted timely, accurately and in accordance with departmental policies, legal requirements and customer specifications prior to sending to vendors
  • Administer and manage the vendor set up process and notify entire Operations team of status each day
  • Provide a consistent track record in taking ownership, driving results and moving with speed to implement client set ups in a fast-paced environment
  • Ensure all documentation is completed accurately and timely prior to sending to vendors
  • Develop, track and manage client cancellations
  • Ensure accuracy of all client site name changes prior to sending to vendors
  • Support any property management company or site related changes requested by clients
  • Confirm banking information is valid and correct prior to sending to vendors
  • Review and update client bank information to ensure changes are accurately made at vendor levels
  • Enter, review and audit Velocity settings for payment processing at Client level
  • Support all client Velocity requests timely and accurately
  • Assist the department with assigned projects on an as needed basis
  • Train other team members on job responsibilities when needed
  • May be required to perform other duties as assigned
  • Bachelors degree highly preferred
  • Excellent customer service and follow up skills
  • Excellent communication and interpersonal skills required; prior experience working directly with clients highly preferred
  • Proficient knowledge of Microsoft Office programs with an emphasis in Word and Excel
  • Demonstrated ability to successfully prioritize and manage time effectively so that deadlines can be met
  • Patience and overall courteous behavior when working with internal and external customers
  • Strong organizational ability; must be able to handle multiple tasks simultaneously; detail oriented
  • ACH and Check 21 banking experience preferred
  • Good proofreading and correction skills
  • Ability to work discretely with confidential information
  • Must be a self-managing, motivated individual
  • Flexibility to work overtime as required
32

Senior Vendor Relations Specialist Resume Examples & Samples

  • Bachelors degree in Business, Computer Science or Purchasing/Supply Chain Management
  • Minimum of three years contracts negotiating experience (including legal and business terms) and/or IT procurement experience
  • Must possess superior project organization, analytical and communication skills
  • Specific experience with IT negotiations and agreements is preferred
  • Must have excellent verbal and written communication skills
33

Senior Vendor Relations Manager Resume Examples & Samples

  • 4-year college degree
  • 8 years contract & vendor management experience
  • Must have extensive experience in developing, drafting and negotiating complex contracts from scratch
  • Demonstrated history of successfully negotiating and managing large suppliers and administering related contracts
  • Ability to manage intense workload with short timeframes
  • Strong negotiation and communication skills
  • Self-starter and great organizational skills
  • 8 years industry experience in mobile accessories space preferred. Wireless Carrier or hardware distribution experience a plus
  • International experience in managing multinational supply relationships and supporting internal customers in different regions
  • Product development & market launch experience
  • Excellent problem solving and analytical skills
34

Manager, Vendor Relations Resume Examples & Samples

  • Develops strong and productive relationships with internal customers and partner counterparts
  • Deliver performance focused coaching guidance and mentorship to partner leaders – build strong coaching skills in partner leaders
  • Drives vendor partners to meet or exceed stated KPIs
  • Responsible for providing ongoing management oversight for partner call centers contracted by Cox
  • Monitors budget and expenses related to partner call centers and meets expected budget targets
  • Facilitates training, documentation and materials to ensure a high level of performance
  • Leads regular operations meeting and process reviews
  • Performs root cause analysis to understand and address performance challenges and successes within partner business
  • Proactively reviews operations metrics to ensure alignment and achievement
  • Reviews and adjust vendor allocations based on performance and business need
  • Anticipates and identifies tasks required to support change processing, including performing change impact analysis, assigning tasks to team members, communicating complex issues, verifying that tasks are completed and communicating implementation status
  • Provide regular updates to Cox business owners on state of the business, actions to drive performance, critical needs
  • Leads moderately complex projects under moderate to minimal supervision
  • Works with vendor partners to develop and facilitate presentations for quarterly reviews
  • Conducts deep dive analysis on data involving vendor performance
  • Communicates and implements Cox channel strategy for partners, including process adjustments, shifting rules of engagement, product changes, etc
  • Facilitates people management processes between partner and Cox business owners
  • Requires strong communication and presentation skills, both written and verbal
  • Proven ability to work to deadlines independently
  • Understanding of call center workforce management and call center routing technologies
  • Versatility and flexibility to respond and adapt quickly and effectively to multiple changing priorities
  • Proven history of driving for results
35

VMO Vendor Relations & Process Manager Resume Examples & Samples

  • 2 to 5 years of experience in IT operations
  • 2 to 5 years of experience in vendor management and procurement
  • Demonstrates understanding of vendor management process including negotiations and performance monitoring
  • Knowledge of industry best business practices
  • Understanding of project management methodologies
  • S&P Global Ratings, which provides credit ratings, research and insights essential to driving growth and transparency
  • S&P Global Market Intelligence, which provides insights into companies, markets and data so that business and financial decisions can be made with conviction
  • S&P Dow Jones Indices, the world’s largest resource for iconic and innovative indices, which helps investors pinpoint global opportunities
36

Vendor Relations Clerk Resume Examples & Samples

  • Assists supervisor with addressing day to day operations including cost control, employee development, and promoting safety standards
  • Provides ongoing training and gives professional presentations
  • Compiles and analyzes reports relating to Repair Team stats, metrics and billing items in a timely manner
  • Monitor emails for escalations from staff and vendors
  • Performs audits on work orders to determine accuracy and report findings to Supervisor
  • Assists with coaching and training on processes and best practices
  • Enters credits, review vendor payment disputes and open top charges and submits for approval
  • Occasionally assist supervisor directly or indirectly with employees
37

Manager, Vendor Relations Resume Examples & Samples

  • Procures services throughout Vendor network essential to this department
  • Maintains and cultivates Vendor relationships
  • Works closely with the business and operations to understand their needs and serves as the point of contact for all purchases, deliveries and problems with products and services
  • Responsible for resolving escalated vendor and client issues
  • Qualifies vendors and maintains an approved vendor database and tracking system
  • Maintains contact with vendors to manage the status and quality of service and the progress toward contractual commitments or set metrics
38

Vendor Relations Specialist Resume Examples & Samples

  • Ability to work in a fast paced and constantly changing environment
  • Build mutually beneficial relationships with vendors and effectively negotiate terms and conditions for special pricing contracts
  • Collaborate effectively with the pricing and sales teams
  • Coordinate with marketing and procurement to ensure the appropriate products and vendors are utilized and adequately stocked
  • Ability to maintain professionalism when faced with conflict and lead stakeholders toward creative and mutually beneficial results
  • Recommend product opportunities based on facts, analysis and industry insight
  • Track authorizations and correspondence between multiple internal and external teams
  • Ensure vendors comply with legal requirements, customer specifications and government regulations
  • Maintain an audit file to include original contract, changes/deviations, amendments, clarifications, and customer information
  • Ensure all new and renewed pricing is updated in an accurate and timeline manner
  • Prepare product and pricing files for contract management software applications with ability to load information
  • Oversee proposal planning and administration of pricing contracts maintaining detailed and organized files
  • Other job duties as assigned
  • BA/BS in Business
  • Proficiency in Microsoft Applications, Excel, Word, PowerPoint
  • Dental experience a plus
39

Cyber Vendor Relations Project Integrator w Resume Examples & Samples

  • 10-15 years of related experience with enterprise IT and cyber security technologies
  • Demonstrated experience in cyber vendor relations and engagement, with ability to develop technical evaluations and comparisons
  • Excellent facilitation and interpersonal skills with ability to interface with internal and external stakeholders at all levels
  • Experience in developing reports, briefings, and program documentation
  • Experience with Project Management Framework (PMF) a plus
  • Cyber/security related certifications desirable
40

Senior Mgr, Vendor Relations Resume Examples & Samples

  • Performance Management/Service Level Activities
  • Manage monthly consolidation, review and reporting of Service Provider performance including staff utilization, knowledge management effectiveness
  • Conduct regular service reviews; manage and audit Service Provider performance and productivity relative to service levels
  • Establish metric/performance reporting approach; track Service Provider performance and ensure business viability of service levels
  • Act as point of escalation for any service level related issues that arise at the Technology Solution Delivery level
  • Interface with Financial Management to analyze performance outcomes for performance credits/earn-backs of Manage balanced scorecard definition and reporting
  • Manage the quarterly service level change process
  • Contract Management Key Responsibilities Accountable for modifying the contracts as needed, to educate WU stakeholders on WU’s and the Service Providers’ obligations within the overall agreement, to report on the status of these obligations, to manage issues related to the contract and to assist in interpreting the contract as needed
  • Bachelor's degree in Computer Science or Business is required
  • Minimum of 5-8 years of experience in negotiating and managing IT services agreements and service providers
  • ITIL v3 Certified Operational experience with IT infrastructure operations
  • Knowledge and experience with offshore service delivery
  • Knowledge and experience with IT managed service agreements
  • Excellent Microsoft Office skills
41

Supervisor, Vendor Relations Resume Examples & Samples

  • Supervise production within department, i.e. scheduling work, load balancing and prioritizing projects to ensure all deadlines are met
  • Mentor, Coach and evaluate performance of for both Exempt and Non-Exempt employees
  • Manages staff to ensure that all pre-established metrics are being met by both individuals and by the greater team, using standards of performance to measure against
  • Acts as the escalation point for issue resolution and communicates cross functionally as required
  • Ensures all SOX Controls are being followed and adhered to
  • Identify Opportunities for continuous improvement
  • Strong analytical and modeling skills
  • Proficient in MS Office Suite and ability to create, develop and present PowerPoint presentations
  • Critical thinking ability to solve poorly defined problems
  • Ability to multitask and adapt to a fast paced / demanding environment
  • Experience in Accounts Payable and Issue Resolution
42

Vendor Relations Risk Manager Resume Examples & Samples

  • Develop standards for the ongoing monitoring of existing vendor relationships based on risk ratings and implement standards, controls and oversight to ensure all relationships are monitored in compliance with program requirements. Develop reports and metrics to allow senior management to properly assess vendor risks to the company
  • Ensure that all vendor requests are subject to proper due diligence review commensurate with their industry/service
  • Establish due diligence tasks for a high volume of critical and significant vendors and monitor the tasks for satisfactory completion. Create, review and revise industry specific surveys to be completed by vendors annually
  • Review vendor due diligence materials to identify potential risks. Due diligence materials may include SSAE 16 reports, Business Owner Reviews and other compliance materials supplied by the vendor or obtained independently. Work with Business Owners to create an action plan to follow up on identified risks
  • Advise Business Owners of process requirements, responsibilities, potential risks, and their oversight responsibilities in relation to the vendor. Review and analyze Business Owner reviews
  • Create training materials and user guides for Business Owners and others responsible for aspects of the vendor management process.Provide training as needed
  • Collaborate with Business Owners, Legal, Compliance, IT and other subject matter experts regarding process improvements and operational efficiencies for vendor review
  • Screen and determine documentation needed to evaluate new vendors. Work with Business Owners to complete due diligence and risk assessments for new vendors. Conduct vendor review meetings as required
  • Revise, develop and implement procedures to ensure that all requests for new vendors are handled properly and efficiently by all participants in the process
  • Provide vendor management program status reports to the Operational Risk Committee, Enterprise Risk Management Committee, Senior Management and Regulators
  • Provide final approval to Business Owners on new contracts/vendors
  • Participate in special projects. Assist with evaluating new products and services for implementation
43

Vendor Relations Analyst Resume Examples & Samples

  • Provide daily, weekly and monthly operational, quality, and training reports. Provide insights and analysis as to how to improve performance in all Key Performance Metrics of vendor sites
  • Effectively communicate both executive and operational ad-hoc reports required for the vendor sites together with other different business units and/or work streams for a project or initiative Actively participate in reporting optimization, consolidation and communication of analytics
  • Participate and monitor reporting standardization initiatives across channels, regions and business units Provide insights and analysis as to how to improve performance in all Key Performance Metrics of vendor sites
  • Assist in other ad hoc tasks that will be given by VMO Director and Managers
44

Vendor Relations Clerk Resume Examples & Samples

  • Handles incoming calls, emails, inquiries and transactions from various segments within the book of business
  • Possess a strong knowledge of internal process, understands relationships and key linkages between business units
  • Collaborates with internal and external parties to coordinate service related activities and manage client projects
  • Resolves escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions
  • Possess strong time management and follow through skills, has the ability to transition seamlessly between service requests, ensuring all SLAs are met
  • Documents each interaction, ensuring service, pricing and other required information are entered into our Acorn system
  • Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals
  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day
  • Required to exert physical effort in handling objects less than 30 pounds rarely
  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely
  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely
  • Normal setting for this job is: office setting
  • Travel required: at least 1-5%
45

Senior Manager Vendor Relations Resume Examples & Samples

  • Procures services throughout 3rd party Vendor networks
  • Cultivates, develops and maintains vendor relationships in alignment with WMNS and WM Market area strategies. Builds strategic relationships with large vendors
  • Manages the selection, acquisition and monitoring of contractual agreements for service agreements for (WMNS) customers
  • Responsible for resolving escalated 3rd party vendor issues
  • Articulates and negotiates service level agreements
  • Develops, or assists in the development of Request for Information (RFIs), Request for Proposal (RFPs) and business cases for large vendors
  • Maintains contact with vendors to manage the status and quality of service and the progress toward contractual commitments
  • Continually seeks optimal value in service from vendors, reviewing and monitoring performance and return-on-investment metrics and initiating contract modifications
  • Pursues new vendor relationships as needed
  • Direct supervision of 1-3 full-time employees
  • Education: Bachelor’s Degree (accredited) in a related discipline, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience
  • Experience: 7 years of extensive waste industry experience (in addition to education requirement)
  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely
46

Vendor Relations Intern June th August Resume Examples & Samples

  • Addresses day-to-day issues related to the Vendor contracts, and works with internal partners to resolve issues in a timely manner
  • Assist as necessary with the on-boarding process of all new vendors
  • Reviews and analyzes processes and procedures to identify needs and provide recommendations with high emphasis on continuous improvement
  • Obtaining quotes, negotiate Service Cost Rates and award work and contracts with Waste Management Market areas, third party vendors and Franchise Entities
  • Interacts externally to resolve issues effecting operations. This includes, but is not limited to vendors, and other outsourced companies
  • Records all incoming issues, reconciling and settling all AP inquiries such as vendor statements, negotiating payment terms, and following up with vendors to ensure deadlines are met
  • This job has no supervisory duties
  • Education: Interns must have a High school diploma or GED (accredited) and be pursuing a Bachelor’s degree (accredited) in a field of study relevant to the internship. Completed Course Work Hours: 60.0
  • Experience: No prior work experience required
  • Ability to work June 5th, 2017 – August (End date Flexible in August)
  • Ability to prioritize based on department and company needs
  • Detail orientated and excellent problem solving skills
  • Proficient in Microsoft Office Suites
  • Preferred: Intermediate level in Excel (pivot tables and v-lookups are standard practice)
47

Vendor Relations Coordinator Resume Examples & Samples

  • Data entry tasks include vendor report processing and opening and closing tickets in external and internal systems
  • Responsible for reviewing, responding to and resolving client issues as communicated via email, phone and ticketing systems
  • Responsible for vendor management as it pertains to regular scheduled services
  • Responsible for vendor management as it pertains to special projects
  • Escalate unresolved issues according to SLA’s and established department procedures
  • Communicate with vendors at a local and national level as well as internal Diebold Business Teams as necessary to resolve client issues
  • Attend department meetings both at Diebold facilities and off-site locations
  • Understand and adhere to all department procedures
  • Maintain regular and dependable attendance
  • HS Diploma required
  • 1-3 years customer service required
  • Outstanding customer service and communication skills required
  • Minimum one year of experience in an ATM operations or armored car environment required
  • General office clerical skills including typing at 40 WPM and data entry skills
  • Intermediate experience in Microsoft Excel, Word and Outlook
  • Strong ability to work independently and prioritize work flow
  • Detail oriented and organized, able to follow through on assigned tasks
  • Flexible, team oriented and ability to “think outside of the box”
  • Ability to multi-task efficiently and work in a fast paced, high-energy environment
  • Ability to work independently and adapt to an ever-changing, fast-paced environment
  • Some on call and weekend work may be required
48

Assoc Manager Vendor Relations & QA Resume Examples & Samples

  • Responsible for researching, creating, developing, and/or revising improvement programs for Consumer Care 3rd party call centers
  • Responsible for analyzing current QA results and recommending corrective actions to Consumer Care leadership
  • Must be capable of strategic thinking and possesses the ability to develop a business plans and socialize progress to senior leadership
  • Must be able to delegate and follow up where appropriate
  • Responsible for monitoring calls and recommending corrective actions to Consumer Care leadership
  • Will be required to gather information, observe the process and participate in efforts to constantly look for opportunities to improve current quality assurance processes and associate call driver performance, and communicate ideas for improvement to the leadership team on a regular basis
  • Drives timely coaching and feedback when necessary to improve professionalism, productivity, efficiency, and overall consumer satisfaction
  • Will be asked to collaborate with Consumer Care Leadership and Brand Marketing teams to strengthen our brand awareness and advocacy amongst internal and 3rd party call centers
  • May be asked to back up and fulfill duties of other positions in Consumer Care, including Supervisor
  • Manages and updates learning and quality tracking management systems. Demonstrates flexibility on work schedule and must be able to travel 25% of time to train in satellite locations
49

Intern, Vendor Relations Resume Examples & Samples

  • Develops strong communication and technical skills to assist customers
  • Uses problem solving skills, determines problems, and understands fundamental parts of the problem in order to resolve customer service related inquiries
  • Participates in learning opportunities for process improvements, time management and technology skills
  • Education: Interns must have a High School Diploma or GED (accredited) and be currently enrolled in college courses
50

Account Coordinator, Vendor Relations Resume Examples & Samples

  • Work with unique and complex situations regularly
  • Drive positivity into what are often negative situations for repossession agents
  • Be an investigator and gather documentation on each account to be able to allow a repossession to contract with PAR North America’s services
  • Collaborate with team members to provide excellent customer service
  • Maintain excellent customer service skills in a high volume and fast-paced environment through written and verbal communication
  • Act as a liaison between client teams and recovery agents
  • Monitor and process all account transactions in our internal queue system
  • Perform Audits on recovery agents to ensure they are meeting PAR standards
  • Maintain log of all daily activities through Management Operating System (MOS)
  • One (1) to three (3) years of customer service experience, preferably in complaints, resolutions, or customer retention
  • Prior experience in automotive titles, remarketing, skip tracing, repossessions, or collections, or experience with auto auctions is valuable in this role, but not required
  • Patience and assertiveness are key characteristics to being successful in this role
  • Excellence with computers and Microsoft products such as Excel and Outlook; time management; organization; written and verbal communication
51

Vendor Relations Representative Resume Examples & Samples

  • 2+ years of related Accounts Payable experience
  • Microsoft Office/Suite proficient (Excel, Word, Access)
  • Solid analytical, mathematical, and research skills
52

Vendor Relations Coordinator Resume Examples & Samples

  • Responsible for the on-boarding process of vendors to the URBN PLM, and will deal directly with vendor questions concerning this
  • Will be the primary point of contact for vendors for TradeStone related questions
  • Thorough understanding of TradeStone, the Vendor Guidelines, and all compliance related requirements
  • Proofreads and edit vendor communication drafts and final materials for appropriate and consistent format (e.g. emails, Webex training, telephone calls)
  • Provides general administrative support to the team, e.g. reporting, maintain records
  • Hosts TradeStone training to internal and external customers
  • Responds to common enquiries or complaints from vendors and members of URBN’s Buying team
  • Working knowledge of MS Office package
  • Strong skills in written and verbal communication
  • Customer service experience in a similar environment (telephone, email, web based)
  • Previous administrative experience desirable but not essential
53

Manager Specialist Program Vendor Relations Resume Examples & Samples

  • Collaborate with HR and Selling Support Services on My Specialist training and execution
  • Manage the development of My Specialist training materials, WYNTK, best practice materials
  • Negotiate with vendors for vendor funded positions and specialist incentives based on business opportunity
  • Work with buyers and vendors to define and secure optimal support for specialists and vendor paid positions
  • Manage seasonal ownership activities with vendors and stores
  • Maintain and respond to vendor inquiries as it relates to EXISTING contracts and positions
  • Upon reviewing sales data, develop proposals to improve specialist and vendor funded metrics
  • Work with the Manager of Specialist Program Systems to help identify process and systems gaps that may prevent realization of the future state
  • A minimum of 2 years leading a multi-function business unit in a corporate environment
  • Ability to read, write and interpret instructional documents such as reports and procedure manuals
  • Proactive and self-motivated
  • Strong leadership profile and highly organized
  • Powerful negotiator; able to facilitate partnerships to influence favorable outcomes
  • Effective liaison between Merchants, Vendors and Stores
  • Relentless drive for results
  • Effective time management skills
  • Fluency in Microsoft Office Suite applications and high comfort level with technology
54

Vendor Relations Representative Resume Examples & Samples

  • Respond to inquiries from internal and external customers concerning invoice status
  • Investigate issues with problem invoices providing resolution for payment scheduling
  • Maintain assigned vendor invoices within department standards
  • Compile and review trends concerning problem invoices
  • Coach internal and external customers on proper procedures with the intent on reducing problem invoices
  • Assist with the month-end close process
  • Answer questions on the impact of Accounts Payable actions on general ledger accounts
  • Enter/Validate invoice information in the Scanning/ Accounts Payable system
  • Other Accounts Payable duties or projects as requested from leadership
  • Two years related work experience in fast paced Accounts Payable Department utilizing integrated systems
  • Ability to perform on a multi-functional team
  • Ability to define problems, collect and analyze data, establish facts, draw valid conclusions and recommend solutions
  • Ability to effectively multi-task with tight deadlines independently and within a team environment
  • Ability to operate a personal computer
  • Ability to follow-through on deliverables and pay attention to details in the midst of multiple projects and deadlines
  • Ability to handle conflicts in a professional, tactful manner
55

Manager Vendor Relations Resume Examples & Samples

  • Partner with stakeholders to enhance, implement, manage vendor relationship and governance model for vendors in the disciplines of performance
  • Collaborates and supports business teams in implementing and sustaining standardized governance processes, procedures and tools to assess vendor risks, establish risk level categories, and monitor activities needed to mitigate operational and compliance risk for third party providers
  • Supports comprehensive Vendor Risk Management, policy, standards, and guidelines that align to industry practices and current and emerging regulatory requirements
  • Conducts regular business reviews with the business partners, including sharing detailed reporting (demand management, vendor profiles and performance dashboards, bench-marking and review of strategic plans)
  • Builds strong and trusted partnerships with business leaders, acts as a conduit between Cost Management and the business; facilitating interaction, monitoring customer sanctification and driving continuous improvement initiatives to deliver value
  • Drives efficiency and optimizes costs by identifying & supporting common metrics and capabilities, eliminated duplication in processes, including monitoring spend, invoices, demand management and other financial analysis (benchmarks)
  • Supports and/or manages end to end sourcing, outsourcing and contract management initiatives and activities including developing appropriate strategies, gathering market intelligence and benchmarks, vendor selection processes, negotiations and transitioning
  • Manages escalation with vendors and negotiates and coordinates resolution
  • Supports the business partners in the implementation of vendor projects
  • Represent O2C in all related contract negotiations at the local level determining the appropriate governance processes and service level requirements
  • Participates in the establishment of relationship governance models for each strategic vendor relationship
  • Work with vendors risk managers and business partners to develop and maintain comprehensive risk mitigation processes
  • Deliver high level project plans, knowledge transfer approach and all other elements to contribute to building the business case
  • Manage key strategic vendor relationships and make decisions on approach and relationship governance models
  • Influence and be accountable for keeping overall projects timelines and track project budget effectively
  • Support to business leaders in the early stages of contract discussions to assist leaders and key stakeholders in the definition of their needs
  • Develop trusted relationships with clients and participate in identifying solutions for business needs within agreed collaboration
  • Identify and assess all projects risks and issues and ensure compliance
  • Evaluate and recommend systems enhancements or upgrades
56

Manager, Vendor Relations Resume Examples & Samples

  • Provide leadership and operational oversight for clinical vended programs
  • Lead the financial negotiation strategy, and provide oversight for the operational management of vendors, ensuring effective vended agreements
  • Provide leadership and oversight for RFPs, SLA assessment, and ROI measurement
  • Provide leadership and oversight to ensure effective coordination and collaboration between HPHC vendor relations team and the vendor’s account management team
  • Lead cross-functional work teams and operating/oversight committees to identify operational issues and resolutions
  • Provide guidance and input on all matters concerning compliance and regulation related to vended programs
  • Stay current on regulatory environment and regulatory precedent; serve as internal consultant to on all matters concerning clinical vended programs and services (e.g. new product opportunities)
  • Lead, manage, coach, and develop staff to effectively meet departmental goals
  • Manage departmental budget
57

Vendor Relations Specialist Resume Examples & Samples

  • Have a basic understanding of specific tasks of your role and broad knowledge of all other roles (all regions); Listen and ask questions to understand different rules/requirements
  • Career-Development position within field
  • Strong written and verbal skills; proven ability to take data inputs and organize them into a comprehensive summary
  • Intermediate experience with Microsoft Word and Excel. 2-4 years; Proven ability to utilize Microsoft Word tables, Excel pivot tables, etc
  • Ability to work in a team environment and facilitate change effectively; Influence effectively using a variety of approaches
  • Ability to draw conclusions, conducts analysis, and identifies impacts; Take initiative to examine current processes for improvement opportunities
  • Identify opportunities for continuous improvements and document new process; constructively questions established methods and procedures and try different approaches to find improvements
  • Follow through on actions and take accountability for results; Communicates expectations clearly
  • Supports colleagues in improving skills by demonstration and training; Challenges, supports and inspires others to achieve their full potential
  • Must have cross functional (within team) knowledge and/or experience of all responsibilities; Takes responsibility for personal development
  • Understanding the process impacts with the ability to communicate expectations; constructively questions established methods and procedures
  • Supports team to recognize opportunities to improve customer satisfaction; Stays focused on meeting the needs of the end customer by supporting my team’s commitment quality
  • Works with moderate supervision with some latitude for independent judgment
  • Typically requires four to five years' experience or equivalent education
  • Be a visible role model of Direct Energy leadership values, skills and integrity
  • Ensure all current sales enrollment standards are met and work to continuously improve and re-define these standards and processes to create a more positive customer experience that delivers our brand values
  • Lead calibration sessions with sales managers/vendors
  • Provide feedback that will ensure that we are using all possible sales techniques to maximize our net sales
  • Complete reporting on quality trends and issues
  • Perform certification calls for new agents
  • Ensure script adherence by agents/vendors
  • Maintain a high performance culture with external partners based on coaching, managing commitments and delivering results
  • Demonstrate a commitment to continuous improvement through sharing of best practices across the entire Direct Energy sales organization
  • Support all North American sales teams as required
  • Develop strong working relationships with business partners across Direct Energy
  • Other responsibilities and duties to be assigned as needed
58

Vendor Relations Liaison Resume Examples & Samples

  • Adhere to Fair Debt Collections Practice Act and the Fair Credit Extension Uniformity Act and understands the laws and regulations applicable to job functions
  • Complete review and take action of vendor reports and perform the appropriate follow-up. Contact guarantors, third party payers, and/or other outside agencies for payment of balances due. Assign accounts deemed uncollectible to collection agencies. Monitor assignment of accounts for appropriateness and initiates change as required
  • Counsel and evaluate the patient's financial situation and complete the appropriate screening
  • Create and analyze spreadsheets of ssigned book of business and review for account trends
  • Identify A/R issues that may impact workflow
  • Maintain compliance with quality standards
  • Maintain department productivity guidelines
  • Perform duties and responsibilities in a manner which promotes the core values of UPMC (Quality and Safety, Dignity and Respect, Caring and Listening, Excellence and Innovation, Responsibility and Integrity) in all consumer and UPMC interactions
  • Process account balance write-offs according to department policies. Identify and take action towards resolution of problematic accounts through potential refunds, adjustments, payments transfers, etc
  • Review account balances to ensure appropriate billng activity has occurred to either a third party payer or guarantor
  • High School diploma or equivalent and one year of claims processing, billing, collections experience, OR High School diploma or equivalent and three years of experience in a business office setting
  • Knowledge of medical terminology, third party payer guidelines and reimbursement practices, and available financial resources for payment of balances due
  • Proficiency in Microsoft Word and Excel
  • Strong understanding of all patient accounting systems
59

Purchasing Vendor Relations Specialist Resume Examples & Samples

  • Assist with implementation and management of national account/agreements put in place with preferred national partners
  • Work with Preferred partners to ensure that both parties honor and abide by the terms and conditions of the national agreement(s) signed into place
  • Responsible for settling/resolving issues that may arise between VCA hospitals and preferred partners
  • Work with VP of Business Development to negotiate national contracts/agreements for all VCA hospitals
  • Responsible for helping to communicate to the hospitals what approved and non-approved products (and equipment) are available for purchase
  • Place orders for major in-house diagnostic laboratory equipment
  • Responsible for setting up trials with select groups of VCA hospitals for new products or programs under the direction of the VP of Business Development
  • Responsible for all service agreement/contract renewals/cancelations, for diagnostic equipment with, but not limited to, nationally preferred partners
  • Perform any and all related assignments as directed by VP of purchasing
  • High School graduate (Associate degree preferred), or equivalent
  • 3+ years’ experience in veterinary industry (previous experience working in a GP and/or specialty veterinary hospital a strong plus!)
  • Previous experience with reviewing contracts and negotiating terms of agreements is required
  • Business experience in customer service and vendor relations
  • Knowledge of medical equipment required
  • Highly organized with strong attention to detail
  • Ability to work independently, with other members of the VCA Purchasing Team & with Hospitals, as well as collaborate with our vendors in an exciting and rewarding environment responding to the needs of the VCA community of animal hospitals across the country
60

Senior Vendor Relations Manager Resume Examples & Samples

  • Negotiate terms & conditions w/suppliers for new product acquisitions and service support
  • Execute NDAs, LOIs, MPAs, MSAs, SOWs, & Addendums with product & service support suppliers
  • Supplier setup in purchasing & financial databases
  • Monitor Supplier compliance with contractual requirements, product performance specifications, inventory management, warehouse logistics, transportation requirements and finance accounts payable requirements
  • Manage contract database
  • Manage product warranty & quality control tracking (reporting), inspection, & issue resolution process
  • Manage supplier co-op marketing development fund contribution program and monitor Supplier compliance with joint marketing development requirements
  • Track spend, rebates, and supplier funded incentives
  • Lead Supplier performance evaluations (scorecards) and issues resolution
  • Acts as advisor to unit or sub-units and may become actively involved, as required, to resolve problems
  • Serve as resource to resolve all non-product development issues caused by communication, systemic, and procedural gaps between Suppliers and between the internal entities represented here
  • 8 years vendor relations or contract experience
  • Prior Telecom Carrier experience a plus
  • Proven ability to develop, negotiate, administer and manage complex contracts
  • Ability to manage client & vendor relationships and work productively with team