Technical Solutions Consultant Resume Samples

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EB
E Bernier
Eldon
Bernier
9635 Kelly Villages
San Francisco
CA
+1 (555) 888 1902
9635 Kelly Villages
San Francisco
CA
Phone
p +1 (555) 888 1902
Experience Experience
04/2016 present
Boston, MA
Time & Labor Technical Solutions Consultant
Boston, MA
Time & Labor Technical Solutions Consultant
04/2016 present
Boston, MA
Time & Labor Technical Solutions Consultant
04/2016 present
  • Provides 2nd tier support to all levels of Service and Implementation Associates for Comprehensive HR, Comprehensive Payroll and Comprehensive Benefits, regarding the resolution of product and client issues
  • Products supported include all current versions of Payroll, HR, Benefits, Time and Attendance and products offered to Comprehensive Services clients
  • Support provided using phone queue, Siebel service requests, eAccess/Clarify cases, CASD Cases, e-mail, Sametime and walk-up requests
  • Coordinates communication with other regional departments when necessary to expedite responses to critical client situations
  • Provide 3rd Tier support to all levels of Service and Implementation
  • Works with corporate support and development staff to identify and resolve issues and prioritize patch releases
  • Remain current with emerging technology in order to provide technical support for new product rollouts and/or existing offerings
01/2009 01/2016
Detroit, MI
Technical Solutions Consultant m/f
Detroit, MI
Technical Solutions Consultant m/f
01/2009 01/2016
Detroit, MI
Technical Solutions Consultant m/f
01/2009 01/2016
  • Have a background in Performance and Capacity Planning of large enterprises and related performance expertise and know how
  • Develop solutions based on current industry best practices
  • Help educate Account Managers about specific Matrikon products/solutions
  • Manages internal and external customer expectations to ensure high customer satisfaction while meeting Matrikon sales objectives
  • Designs and documents Matrikon solutions (software and hardware) and ties them back to how they provide value for customer
  • Performs remote services to technically diagnose and resolve issues
  • Acts as a Matrikon Ambassador
01/2005 12/2008
Chicago, IL
Technical Solutions Consultant
Chicago, IL
Technical Solutions Consultant
01/2005 12/2008
Chicago, IL
Technical Solutions Consultant
01/2005 12/2008
  • Provide technical and product knowledge expertise to clients, Customer Managers, Account Managers, TSCs, product management, etc
  • Work closer with Product Management team to offer feedback on existing portfolio and provide inputs on the product roadmap
  • Establishes relationship with the primary decision maker to facilitate future business development
  • Provides value to the Customer Relations Manager or Solutions Manager during aSales cycle
  • Travel to client’s job site to provide on-site process analysis, consultation, training and assistance to customers
  • Create internal design configuration documentation including network diagrams with technical explanations
  • Work closely with Sales Solution Architects to provide high-level technical customer demos, supporting regional sales initiatives
Education Education
Bachelor’s Degree in Software Engineering
Bachelor’s Degree in Software Engineering
University of Massachusetts Amherst
Bachelor’s Degree in Software Engineering
Skills Skills
  • Phone and remote support experience. E-support experience, knowledge and resolution ability
  • Demonstrable leadership skills and ability to rapidly establish credibility in any client or prospective client engagement
  • Leadership: Strong ability to effectively set direction, aligns constituencies, and motivates others
  • Thorough knowledge of assigned product(s), company functions, marketing and/or service policies and procedures and excellent communication skills
  • Highly Developed knowledge of more complex solutions
  • Team player with ability and willingness to motivate and support the customer and other team members
  • Excellent communication skills
  • Excellent verbal and written communication skills in language to be supported
  • Ability to solve and document solutions for usage of other technicians and customers
  • Ability to mentor new agents
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1

Treasury Management Technical Solutions Consultant Resume Examples & Samples

  • Five to eight years of experience in Treasury Management sales with a variety of customers, and in all areas of marketing and delivery
  • Demonstrated consultative selling background and experience
  • Proficient in assessing customer needs through listening and analytical acumen
  • Proficient in solution based selling
  • Thorough knowledge of Treasury Management payable/receivables solutions
  • Understanding of entire working capital management cycle
  • Solid experience in demonstrating Treasury Management complex/software based solutions
  • Understanding of ERP systems and operations
  • Excellent presentation, training, verbal and written communication skills
2

Technical Solutions Consultant Resume Examples & Samples

  • Excellent verbal and written communication skills in language to be supported
  • Advanced troubleshooting skills in a technical environment
  • Advanced Software and hardware knowledge of computing, storage and peripheral devices
  • Specific knowledge and training with HP products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.)
  • Ability to mentor new agents
  • Ability train peers on solutions
  • Ability to take full ownership for resolution with escalated customers
  • Ability to lead technical action plans
  • Lead or provide expertise to teams or projects
  • Highly Developed knowledge of more complex solutions
3

Technical Solutions Consultant Resume Examples & Samples

  • Ability to lead resolution activities with escalated customers
  • Ability to contribute to technical action plans
  • Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.)
4

Technical Solutions Consultant Resume Examples & Samples

  • Minimum five years of hands-on experience on HP servers, storage, and networking
  • Ability to work in shifts and on weekends (mandatory)
  • Applicant should have core technical proficiency in a minimum of two areas
5

Technical Solutions Consultant Resume Examples & Samples

  • Minimum five years of hands-on experience on HP servers, storage, networking and/or software technologies
  • Experience in supporting Enterprise customers
  • Applicant should have core technical proficiency in
6

Technical Solutions Consultant Resume Examples & Samples

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems
  • Respond to service, product, technical, and customerrelations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
  • Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decisionmaking process
  • Review and may resolve complex business issues
  • Excellent communication skills. Add case resolution to Knowledge Management System (KMS)
  • Understand and utilize Information Technology Information Library (ITIL)
  • Partners frequently with the Sales Pursuit team
  • Comfortable managing technical issue as well as customer business impact and ability to blend and appreciate these aspects in communication with customer
  • Deliver at least 1 internal training session/quarter (includes prep + delivery) which is aligned with business needs
7

Technical Solutions Consultant Resume Examples & Samples

  • Typically a Bachelor's or Master' degree in a technical discipline or equivalent experience
  • 5+ years of experience in relevant support delivery organizations
  • Ideally, onsite and/or remote support experience on HP Enterprise Server/Storage/Network products, especially on business critical servers with HP-UX/Linux experience
  • Recommended: ITIL certification
  • Excellent verbal and written communication skills in English and Turkish
  • Mission Critical Mindset
  • HP-UX, Redhat/Debian based Linux installation, Microsoft Windows 2000/2003/2008 administration and troubleshooting
  • HP Integrity/PA-RISC, ProLiant servers and storage hardware
  • HP MC/ServiceGuard cluster management/configuration and HP specific virtualization tech
  • Proven experience on Virtualization technologies is a plus
8

Technical Solutions Consultant Resume Examples & Samples

  • Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
  • Resolve incoming internal or external businesses’ and end user’s problems via telephone and e-support
  • Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
  • Proactively assist customers to avoid or reduce problem occurrence
  • Represent HP in a face to face customer location visit, industry conference/trade show, vendor meeting, etc
  • Engages team members for support as required to ensure internal or external business and end user Service Level Agreements (SLA) demands are met
  • Begin to partner with and assist the Sales Pursuit team
  • Is generally engaged in less complex support tasks relative to peers
  • High energy team player
  • Creative and imaginative in developing customer solutions alone or as part of a team
  • High School Diploma or equivalent
  • Ability to qualify for Highest Level of Security Clearance
  • 0-3 years’ experience in relevant technologies and customer environments
  • Good C/C++ or Java programming skills
  • Networking: TCP/IP, HTTP
  • Strong Database Skills (Sql Server, Oracle, MySQL)
  • Web Application [J2EE (Servlets, JSP), JavaScript, XML, HTML]
  • Product-oriented certificates (e.g. MCSE, MCP Network+, Linux+)
  • Broad technology knowledge (MS Windows, LINUX, UNIX)
  • A.A. degree, Vocational Certificate, or equivalent in applicable technology OR College degree in Computer Engineering, Software Engineering or similar
  • Applicable Certifications
  • Phone and remote support experience. E-support experience
9

Graduate Technical Solutions Consultant Resume Examples & Samples

  • Work from a standard protocol, utilizing a documented process to respond to customer issues
  • Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems
  • Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues
  • Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
  • Collaborate across teams to resolve issues and help reproduce issues in lab environment
  • Bachelor’s degree (completed prior to start date) in computer science, information systems, or related fields
  • Experience with technical support and/or hardware and software computing, storage, and peripheral devices
  • Knowledge and/or experience with updating Knowledge Management systems
  • Passion for technology
  • Eager, quick learner with strong team-work spirit
  • Experience with troubleshooting in a technical environment
  • Superior customer service skills
  • Phone and remote support experience
  • E-support experience
10

Technical Solutions Consultant, Skyline Resume Examples & Samples

  • Provide consulting and training for new and existing SKYLINE implementations, post implementation refresher training and training on advanced SKYLINE modules and functionality, i.e. dual entry accounting, financial reporting, F9 and Crystal Reporting
  • Provide front line technical and customer support for SKYLINE software clients, including support on advanced SKYLINE modules and functionality, i.e. dual entry accounting, financial reporting, F9 and Crystal Reporting
  • Perform tasks associated with SKYLINE development and deployment including requirements definition, product testing, product documentation, sales support including product presentations
  • Promote additional consulting services, training time and customer support services to clients
  • Communicate/follow-up with clients in a timely, courteous and efficient manner
  • Provide support to Sales and Testing initiatives as required
  • Bachelor’s Degree in Accounting or related discipline
  • 5+ years relevant experience in working with automated Property Management and Accounting solutions such as SKYLINE, Yardi, MRI, Timberline, One-Site, etc
  • Solid Technical aptitude
  • Strong written and verbal skills
  • Certified Trainer, Property Manager or CPA
  • Previous SKYLINE experience
  • Ability to perform data migration
  • There will be up to 15% travel associated with this position
11

Technical Solutions Consultant Resume Examples & Samples

  • Education: BA/BS degree or equivalent experience in a related field
  • Travel: Must be able to travel up to 25% of the time
  • Consultative Ability: Expert-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs
  • Client Service Orientation: Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority
  • Developing Others: Standard ability to use performance management to hire, train, and motivate employees, while committing to employee development
  • Industry Experience: 5-9 years of industry experience
  • Innovation: Strong affinity to try new methods and new approaches to problem-solving
  • Leadership: Strong ability to effectively set direction, aligns constituencies, and motivates others
  • Planning & Organization: Advanced organizational and project management skills
  • Presentation Skills & Communication: Advanced oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Advanced Level ability to deliver client presentations and performance analysis
  • Problem Solving & Judgment: Expert-level analytical and problem solving skills as well as the ability to understand and think analytically about complex business problems. Developed troubleshooting skills
  • Product Knowledge: Advanced demonstration of up-to-date and in-depth product knowledge. Exposure to a software environment involving hands-on technical problem solving or technical implementations with clients
  • Relationship Building: Advanced relationship building skills and the ability to collaborate and interact effectively with internal and external clients including but not limited to sales, product management, engineering, network operations, and client support
  • Results Orientation / Execution: Expert-level time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results. Possesses the ability to prioritize and handle multiple requests concurrently. Self-Motivated
  • Teamwork: Advanced ability to work in a team environment, by soliciting input and feedback. Deals effectively with conflict
  • Other: Working knowledge and/or specialized understanding of HTML, XML, Web Services, and other Internet-based technologies. Some experience in working with Web Service toolkits (e.g. SoapUI, Microsoft .NET, JavaBeans, etc.)
12

Technical Solutions Consultant Resume Examples & Samples

  • Communicates technical terms to internal and external clients of varying levels of technical understanding
  • Utilizes technical expertise in providing 3rd-level XML support to clients
  • Conducts technical presentations and product demonstrations regarding integration with LexisNexis Risk Solutions products
13

Technical Solutions Consultant Resume Examples & Samples

  • Design technical solutions including architectural diagrams, release notes, and technical requirements,
  • Support team members in developing technical strategy for digital projects,
  • Work with UX designer and other team members in defining optimal user experience,
  • Act as a subject matter expert for web and mobile platforms such as Adobe Experience Manager, SharePoint 2013 and Office 365,Wordpress, iOS, Android,
  • Respond to technical product questions, act as technical expert supporting all teams across the department,
  • Participate in creation of technical strategy for enterprise product development,
  • Work with IT teams to resolve technical issues and ensure architectural alignment with other initiatives,
  • Contribute ideas for internal process improvement and participate in improvement projects
  • Act as trusted technical advisor for peers and clients,
  • Work collaboratively with colleagues to build team knowledge and skills,
  • Act as a mentor and guide other employees
14

Technical Solutions Consultant Resume Examples & Samples

  • Customer presentation experience in a sales, sales support, technical support or SME role
  • MultiFactor Authentication/Access Management experience (One Time Password, voice and physical biometrics, out-of-band authentication)
  • Workflow and business process design experience for access and identity management
  • Exposure to back-end office systems (enterprise systems) and networking principles
  • Working knowledge and/or specialized understanding of HTML, XML, Web Services, and other Internet-based technologies. Exposure to Web Service toolkits (e.g. SoapUI, Microsoft .NET, etc.)
15

Technical Solutions Consultant Resume Examples & Samples

  • Daily management of large, technically complex and demanding customer accounts. This involves developing a support strategy, issue tracking and follow up through root cause analysis
  • Proactively monitor client’s transactions and processes, perform analysis and provide recommendations to necessary parties (i.e. Technology, Customer, Business Leaders) to ensure customer satisfaction with LexisNexis products and services while aligning with LexisNexis strategies and value propositions
  • Recognise revenue opportunities and communicate to the LN account team
  • Provide technical and product knowledge expertise to clients, Customer Managers, Account Managers, TSCs, product management, etc
  • Understand and support customers who are integrated with APIs
  • Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person. Provide advanced level technical support for escalated customer issues conducting Network configuration, workstation installation, comm server configuration and hardware configuration analysis
  • Set customer expectations and negotiate priorities
  • Travel to client’s job site to provide on-site process analysis, consultation, training and assistance to customers
  • Use project management methods to document, prioritize, track and drive Bridger implementations (in cases where a Project Manager is not assigned)
  • Perform review of client business processes and understand relevant operations. Establish and help document processes, procedures, customizations and configuration
  • Provide advanced level technical support for escalated customer issues conducting Network configuration, workstation installation, comm server configuration and hardware configuration analysis
  • Create, manage, update existing Knowledge Base (Wiki, Right Now, SharePoint, etc.). Mentor and coach LN team members
  • Provide training, assistance and information as needed to ensure clients have adequate knowledge to effectively use LexisNexis products
  • Participate in preparation for product launches including pre and post production release testing
  • Be available to assist clients twenty-four hours a day, seven days a week, when notified via on-call mobile
  • Be available for flexible national and international travel to customer sites
  • Education: Preferred BS degree in Computer Science or Business discipline or Technical classes and previous work experience within Technical Support industry
  • Demonstrated experience supporting software
  • The candidate must have working knowledge and been involved in medium to large scale systems implementation
  • Knowledge of Identity Management would be an advantage to the candidate
  • Demonstrated experience using REST and SOAP APIs
  • Able to understand and support network configurations IPv4, IPv6
  • Understanding of operating systems Unix/Linux/Microsoft
  • Databases desirable MS SQL/MySQL
  • Programming desirable .NET C#/C++/PHP/Perl
  • Advance Troubleshooting Skills Training
  • Experience in handling escalated customer support calls, recognised as being Customer Support / Team Player oriented
  • Proven Customer Support skills with excellent written and verbal communication skills
16

Technical Solutions Consultant for Financial Services Solutions Resume Examples & Samples

  • Provides technical integration and consulting services directly to external clients, sales teams, and other support staff for financial services, collections, healthcare, government, law enforcement and insurance verticals for business services’ products
  • Shares product knowledge, best practices, and technical examples with clients in order to advance implementation completion. Conduct analysis and apply problem-solving skills to determine root cause of issues. Collaborate with, engage and escalate to appropriate resources when necessary to get issues addressed. Own correspondence with Sales and client until issue is resolved
  • Provides installation, implementation and configuration support, while keeping implementation project plans up-to-date
  • Participates in departmental projects that improve the productivity of the team
  • Complete required training and skill development to support the client base, individual developmental needs, team objectives, department goals, and company initiatives
  • Maintains a detailed understanding of databases, programming, search technologies, and web technologies
  • Develops a consultative sales style which incorporates technical skills while delivering business value. Stays focused on revenue and remains willing to take the initiative to ensure that LexisNexis wins the decision
17

Technical Solutions Consultant m/f Resume Examples & Samples

  • Works with customers and account managers to effectively uncover complete business needs and to translate them into effective technical Matrikon solutions
  • Maximizes sales-momentum with effective communications: asking the right business/technical questions at right time
  • Designs and documents Matrikon solutions (software and hardware) and ties them back to how they provide value for customer
  • If needed, configures PoC implementations to help quickly demonstrate solution value to customers
  • Performs remote services to technically diagnose and resolve issues
  • Proactively interfaces with internal departments as needed to facilitate and ensure customer issues are properly addressed
  • Acts as a Matrikon Ambassador
  • Manages internal and external customer expectations to ensure high customer satisfaction while meeting Matrikon sales objectives
  • Have a background in Performance and Capacity Planning of large enterprises and related performance expertise and know how
  • Develop solutions based on current industry best practices
  • Effectively address & dispel customer objections to MatrikonOPC solutions
  • Update competitive information related to specific Matrikon products or solutions
  • Help educate Account Managers about specific Matrikon products/solutions
  • Keep abreast of Matrikon product roadmap and new offerings
  • Bachelor degree in software engineering or equivalent
  • Experience with industrial control or automation systems such as PLCs, RTUs, HMIs, DCSs and/or OPC
  • An understanding of practical issues in implementing hardware and software applications, typical failure modes, and best practices
  • Programming experience with .Net, object oriented and/or other programming languages (including Microsoft Sharepoint)
  • Fluency with different operating systems especially Microsoft Windows. Linux also useful
  • Experience with industrial hardware, industry standard protocols (Modbus, RS485, RS232)
18

Technical Solutions Consultant Resume Examples & Samples

  • Develops and deploys strategic & tactical plans that support LOB strategy (STRAP) in the region based on market and economy profile. Consistently identify new business opportunities at existing and potential customers to ensure sustained growth
  • Assume ownership and primary responsibility for the geography revenue, margin, and cash targets; and secondary responsibility with pole sales and channel leaders for order volumes. This position exists to support the tactical and strategic sales activities to delivering on the AOP/sales targets
  • Partner with HPS Projects & Automation Solutions/Lifecycle Solutions & Services/Engineered Field Solutions organizations to capitalize on business opportunities
  • Interact with key Business, Sales and Marketing Leaders to ensure there is alignment between the business and sales needs
  • Work both independently and with Honeywell account managers and channel partners to call on customers across all verticals, and find opportunities to apply Honeywell’s PMC Solutions to develop the sale leading to closing the deal
  • On a monthly basis, support order forecasts and opportunity status and provide revenue/margin forecasts to meet supply inventory operation planning (SIOP) demand and supply side processes. Leverage sales tools such as CRM, Field Opportunity Reviews, Account Plans, Timelines, Annual Plan Strategy Plan, and other tools used to plan and execute sales
  • Development of a pipeline for new sales with growth by over 10% per year, to ensure top line opportunities for sustainable business growth
  • Serve as a local business sponsor of PMC by maintaining channel partner and end customer contacts and relationships at senior levels in support of control platform territory sales and account managers
  • Build channel partner and end user relationships to leverage Honeywell PMC control platform. Participation in customer seminars, exhibitions, and presentations and other customer events as well as HPS User Group/PMC channel partner business council/meetings
  • Conduct high level of interaction with Honeywell employees, as well as customers
  • Support technical and sales strategies and opportunity negotiation. Development of growth strategies with channel partner and OEM accounts
  • Drive growth of new product programs
  • Support estimating functions including specifications, BOM, estimating and pricing strategy
  • Product training and educating of Honeywell personnel, channel partners and end users
  • Provide consulting support in technologies presentations
  • Conduct workshops and seminars for customers and channel partners. Performance improvements consulting support and benefit studies
  • Proven demonstrated skills presenting papers and seminars in front of the customers in an executive manner
  • Identify opportunities and establish relationships with existing customers to support growth
  • Understand competitive landscape and develop win strategies for projects
  • Process Industrial experience
  • Define and identify market segments for growth
  • Regular, accurate and rigorous reporting on the existing business, delivering insights and actions to drive incremental sales and profits
  • Ability to work with various regional and global teams as needed
  • Polished professional with excellent organizational, communication, Presentation negotiation, and interpersonal skills
  • Familiarity with Honeywell Process and Automation Solutions
  • Account planning, sales/product training, and a solid understanding of process control and market business drivers are essential
  • Excellent communications, computer and presentational skills
  • Six Sigma certification preferred but not mandatory
  • Oil & Gas, or Energy industry connections, relationships or network is a plus
19

Technical Solutions Consultant Resume Examples & Samples

  • Consultative Ability: Strong consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs
  • Industry Experience: 3-5 years of industry experience
  • Certified Anti-Money Laundering Specialist (CAMS ) Certification preferred
  • Innovation: Standard affinity to try new methods and new approaches to problem-solving
  • Leadership: Standard ability to effectively set direction, aligns constituencies, and motivates others
  • Planning & Organization: Strong organizational and project management skills
  • Presentation Skills & Communication: Strong oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Strong ability to deliver client presentations and performance analysis
  • Problem Solving & Judgment: Advanced analytical and problem solving skills as well as the ability to understand and think analytically about complex business problems. Developed troubleshooting skills
  • Product Knowledge: Strong demonstration of up-to-date and in-depth product knowledge. Exposure to a software environment involving hands-on technical problem solving or technical implementations with clients
  • Relationship Building: Strong ability to collaborate and interact with internal and external clients including but not limited to sales, product management, engineering, network operations, and client support
  • Results Orientation / Execution: Advanced time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results. Possesses the ability to prioritize and handle multiple requests concurrently. Self-Motivated
  • Teamwork: Strong ability to work in a team environment, by soliciting input and feedback. Deals effectively with conflict
  • Other: Working knowledge and/or specialized understanding of HTML, XML or Web Services, and other Internet-based technologies
20

Delmia Senior Technical Solutions Consultant Resume Examples & Samples

  • Knowledge of Manufacturing methods and processes
  • Knowledge of Manufacturing solutions and technologies including Digital Manufacturing and Manufacturing Operations
  • Working knowledge of Digital Manufacturing software applications
  • Experience with consulting practices and process improvement
21

Technical Solutions Consultant Resume Examples & Samples

  • Work closely with Sales Solution Architects to provide high-level technical customer demos, supporting regional sales initiatives
  • Lead on all aspects of the customer engagement lifecycle - including initial customer scoping discussions, configuration, through to go-live and ultimate hand-over to the Support Team
  • Project manage to ensure the agreed customer outcome is achieved in the aligned timeframe. This includes being able to capture technical requirements and lead a cross-functional team to deliver them
  • Engage with R&D to ensure successful integration with third party systems or global shipping providers
  • Run a program of parallel implementations spanning customers in multiple geographies and report internally on Key Performance Indicators and success stories to support future sales
  • Support customer during the ramp up process and handshake with the technical support team
  • Work with colleagues to continually improve the effectiveness and efficiency of the implementation approach
  • Bachelor's degree in a business or technical discipline (Computer Science, Engineering) preferred
  • Knowledge of graphic arts business
  • Strong technical and customer-facing skillset
  • Ability to speak multiple languages is a plus
  • Excellent analytical problem-solving skills
  • Team player with ability and willingness to motivate and support the customer and other team members
  • Demonstrates good listening skills and patience while supervising different and concurrent activities
  • Strong networking skills and working background
  • Analysis, interpretation and communication of technical data
22

Technical Solutions Consultant Resume Examples & Samples

  • Uncovers, elevates, quantifies, and confirms customer’s critical business issues (CBI’s)
  • Provides customized technical presentations that illustrate the Advent Solutions’ architectural and technology benefits that apply to customer’s CBI’s
  • Advises and consults with prospects in terms of Advent Solutions’ architectures, infrastructure planning, and integration methodologies in order to facilitate the sales process
  • Gathers all pertinent customer requirements necessary to formulate an infrastructure plan for customer’s deployment of Advent Solutions
  • Assists existing clients with infrastructure planning as it relates to product upgrades or large business expansion, including help with understanding how new features, architectural changes, and expanded platform support can be leveraged for their future operations and infrastructure
  • Supports the development and expansion of demo environments and content to facilitate the Solutions Consulting team's ability to demo Advent Solutions on a global scale
  • Effectively demonstrates and communicates the differentiating value of Advent’s solutions
  • Acts as a consultant on product integration strategy with customer's internal applications and 3rd party applications and technologies
  • Participates in demand creation events (seminars, trade shows, conferences, etc)
  • Feeds knowledge gained from customers back to the business management and product management groups, particularly in relation to the Advent Solutions’ architecture roadmap
  • Proactive about maintaining high level of product/solution knowledge, as well as, applicable technology changes
  • Creates, modifies, and delivers high quality documentation of recommended solutions to clients and internal stakeholders
  • Assists with the completion of RFPs, including the development of a repository to maintain typical responses for most common questions
  • 10%-65% travel is expected in this position depending on sales coverage model
  • 4-5 years overall experience in one or more of the following areas: Advent software products (client/user experience), Tax-lot accounting/performance reporting engines, Trade order management/Straight through processing applications, Financial Technology Sales
  • Knowledgeable with software architecture, hardware specifications, virtualization configurations, network topography, disaster recovery applications, operating systems, cloud-based infrastructure, web applications, and Advent’s application architectures
  • Skilled with programming/database/integration technologies, languages, and tools, including but not limited to SQL Server, SSIS, SSRS, .NET/C#, Java, SOAP, XML, FIX (FIX, XML, etc),
23

Technical Solutions Consultant Resume Examples & Samples

  • Seamlessly design and implement highly scalable Dynamic ad display campaigns
  • Develop technical expertise in next generation mobile app advertising platforms
  • Work in a fast paced innovative environment and be cool under pressure
  • Communicate and coordinate with internal clients and local partners in Asia to drive success of partnerships and guide product enhancements
  • Act as the bridge between the Product and the local Asian markets by adapting our product to each specific market, creating short term workarounds and presenting market feedbacks to Product teams
  • Support local teams across different offices in their day to day analysis, technical troubleshooting and requests
  • Support the rollout of product features to local teams and partners
24

Technical Solutions Consultant Resume Examples & Samples

  • Provides standard-level transactional procurement support, focusing on fundamental business, purchasing and financial controls that require limited technical expertise
  • Collaborates with team and follows established processes to meet compliance requirements and organizational goals
  • Performs process-oriented tasks as assigned but applies experience to align individual work with overall strategy; works under less guidance and supervision, allowing for discretion and judgment
  • Collaborates with teams to maintain and enhance the current operations and processes
  • Executes process improvements
  • Associate degree preferred or equivalent experience
  • Typically 2-4 years of experience in materials and/or distribution
  • Fluency in English and local language
  • Developed understanding of process workflows, basic business and financial controls, and procurement processes
  • Sound analytical and technical aptitude
  • Good business application skills
  • Developed communication skills
25

Technical Solutions Consultant Resume Examples & Samples

  • Products supported include all current versions of Payroll, HR, Benefits, Time and Attendance and products offered to Comprehensive Services clients
  • Support provided using phone queue, Siebel service requests, eAccess/Clarify cases, CASD Cases, e-mail, Sametime and walk-up requests
  • Coordinates communication with other regional departments when necessary to expedite responses to critical client situations
  • Contacts clients directly to handle escalated issues as required
  • Continually upgrades knowledge and skill base relating to both new and existing products to increase proficiency
  • Works with corporate support and development staff to identify and resolve issues and prioritize patch releases
  • Remain current with emerging technology in order to provide technical support for new product rollouts and/or existing offerings
  • Act as project leader when necessary
  • 3-5 Years of Directly Related Experience in Troubleshooting & Analysis
  • Microsoft certifications and CPP and/or PHR certifications are beneficial
  • Communication Skills- Written & Verbal
  • Organization & Time Management Skills
26

Technical Solutions Consultant Resume Examples & Samples

  • Attend customer meetings to determine technical and business requirements and to ensure that all necessary information is collated prior to producing a solution
  • Document technical solutions in a professional manner and to agreed timeframes
  • Deliver training on solutions and provide product support to channel partners and SME sales teams
  • Create internal design configuration documentation including network diagrams with technical explanations
  • Work closer with Product Management team to offer feedback on existing portfolio and provide inputs on the product roadmap
  • Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
  • Engage in developing bespoke solutions based on specific customer requirements
  • Present technical solutions to customers
  • Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPI's
  • University degree - Technical will represent a plus
27

Technical Solutions Consultant Resume Examples & Samples

  • Strong understanding of the general/ technical aspects of the job in regard to networking and Cisco IOS commands, WLAN controllers, autonomous and Lightweight Access Points (LWAPs)
  • Work on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment
  • Allocate time efficiently and receive general instructions on all work
28

Technical Solutions Consultant Resume Examples & Samples

  • J2EE architecture including High Availability and Disaster Recovery
  • Scalability concepts in technical architecture
  • Integration approaches including ESB, SOA, EAI, ETL, etc
  • Authentication and Authorization including SAML, LDAP, AD, Federation
  • RDBMS concepts such as clustering, failover, scaling, farms
  • Virtualization technologies like VMWare and others
  • Cloud and hybrid cloud deployments
  • Hybrid computing concepts like Google Cloud, In-memory computing, HANA, etc. are not required but ideal
  • Experience with both transaction execution and planning systems are not required but ideal
  • Presents JDA’s technical platform, integration, and strategy to IT staff and executives at our sales prospects
  • Prepares extensively prior to a Sales engagement with internal JDA business areas i.e., Sales Mgmt, BMI, Services Reps, ensuring maximum efficiency once the Sales engagement begins
  • In collaboration with Sales Manager or CE, Presents product technology and benefits to prospective clients
  • Customizes Presentations to address prospective client’s business needs
  • Coordinates with various JDA resources and departments to secure and Present appropriate proposal information to prospective and existing clients
  • Communicates emerging customer technical requirements to NPD/PMG
  • Serves as the liaison between the client and implementation team to facilitate successful project implementations
  • Communicates issues and concerns about client and coordinates the transition meeting with the implementation team
  • Provides value to the Customer Relations Manager or Solutions Manager during aSales cycle
  • Works with Marketing to develop collateral product support materials and promote JDA events and trade shows
  • Works in partnership with CEs to Present additional solutions to current clients to solve their business needs
  • Becomes directly involved with potential customers via proposal requests or actively prospecting for new business opportunities
  • Demonstrates how the proposed methodology can add substantial value in replacing the client’s current business environment
  • Articulates and demonstrates the value proposition of JDA solutions and multiple product sets to the prospective client
  • Establishes relationship with the primary decision maker to facilitate future business development
  • Works closely with the customer in discovery sessions and ongoing follow-up discussions to ensure clear and concise communication is taking place
  • Presents Level 2 and Level 3 detailed solution offering for JDA Cloud solutions to customers across Asia Pacific region, to drive increased sales of JDA Cloud Services
  • Develop the end to end Cloud based solution for customers across Asia Pacific, including requirement gathering, solution development, solution presentation to customers and end users, pricing of the solutions and finalizing SOWs for potential Cloud customers
  • Develops Cloud Pricing, Proposals for Cloud Opportunities’ in the Region
  • Minimum 2 years’ experience in a Pre-Sales (or similar) role, Presenting Technical solutions to CEO/CFO/CIO and at a Technical level for Supply Chain Management, ERP or similar experience within a major software company
  • Minimum 2 years of Technical consulting experience performing implementation services
  • Experience with relational database technology Preferably Oracle, workflow/integration tools and J2EE application server technology either BEA WebLogic or IBM WebSphere
  • Understanding of Cloud based solution including Hosted and Software Management solutions
  • Superior communication, Presentation and demonstration skills
  • Strong creative and analytical skills
  • Proven ability to work in multi-functional teams, networking effectively with others
  • Demonstrable leadership skills and ability to rapidly establish credibility in any client or prospective client engagement
29

Time & Labor Technical Solutions Consultant Resume Examples & Samples

  • Provides 2nd tier support to all levels of Service and Implementation Associates for Comprehensive HR, Comprehensive Payroll and Comprehensive Benefits, regarding the resolution of product and client issues
  • Identifies training needs and may assist in developing, coordinating and implementing training and mentoring for associates and clients including onsite when necessary
  • Provide 3rd Tier support to all levels of Service and Implementation
  • Remain proficient on all networks, operating systems, hardware, software, databases, Internet and related products. Effectively troubleshoot, replicate and develop resolution for client issues
  • Provide clear, concise and pertinent communication to the field associates regarding product announcements. Including but not limited to outages, downtimes, updates, patches and migrations
  • Act as Regional Office Coordinators for the entire business unit providing all relevant information to the appropriate parties via sharepoint workflows and e-mail notifications
  • Assists in new product pilots, product rollouts and creation of migration strategy
  • Bachelor's Degree in Computer Science, Business Administration or related field
  • Technical Skills
30

Technical Solutions Consultant Resume Examples & Samples

  • Remote support both before and after case elevation (phone, chat, e-mails, CRM tool)
  • ATS on-site support
  • Reacting to technical support request from the Customer Relationship Team (CRT). Business Escalation Team (BES), CS Management, business partners etc
  • Contribution to business retention and growth by providing pre- and post-sales support to the sales teams (HW and Support), as requested
  • Analyse SNPS and operational data (eg Backlog, SNiC) to identify issues, define root causes, propose solutions and develop corrective action plans, engaging relevant HP resources, as required, and with a focus on issue prevention
  • Contribute to ensure the technical readiness of support partners who deliver support services for HP products – Channel, MPS, Direct Business. This will include reviewing feasibility of new product introduction plans for EMEA and refining and delivering new and current product training
  • Be the focal point for collecting, documenting and sharing product technical knowledge with EMEA repair partners (issues, solutions etc.)
  • Apply project management techniques and advanced subject matter knowledge to resolve complex business issues
  • Integrate technical knowledge and business understanding to create solutions for customers by collaborating with other internal functions and GBUs when necessary
  • Advanced skillset in Thin client, Notebooks & Desktop technology
  • Prior project management experience or certification preferred
31

Technical Solutions Consultant Resume Examples & Samples

  • 5-8 years consulting or technical sales or services experience in healthcare
  • Extensive knowledge and experience of the healthcare industry
  • Proven executive presence and communication skills; ability to present to the C-suite
  • Demonstrated ability to work with cross functional teams
  • Demonstrated leadership and motivational skills required
  • Calm under pressure
  • Excellent interpersonal skills required
  • Strong understanding of software applications required
  • Understanding of an agile based Software Development Life Cycle (SDLC) required
  • Must have strong healthcare industry expertise, as well as knowledge of payer and provider utilization management workflows
  • Informed about standard payer and provider EDI integration processes and capabilities (e.g. X12, HL7, FHIR)
  • Must demonstrate ability to effectively work across multiple McKesson functions, including sales, account management, client services, product management, business consulting, outside partners etc
  • Ability to effectively communicate with clinical, technical, and business staff
  • Collaborative, customer-focused and able to create visible value
  • Proficient with MS Word, MS Project, MS Excel, Visio
  • Drive efficient and effective meetings, both internal and customer-facing
  • Thorough knowledge of assigned product(s), company functions, marketing and/or service policies and procedures and excellent communication skills
  • Previous experience as a solution architect
  • Transactional and integration technology knowledge preferred
32

Lte-technical Solutions Consultant Resume Examples & Samples

  • Microsoft Office 2003 – 2013
  • Microsoft Outlook 2003- 2013
  • Apply basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment
  • Provide live chat sessions and email support for products and services on our client’s website
  • A good understanding of the general/ technical aspects of a Tier 1 Help Desk
  • Primarily provide end-user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgment
  • Allocate own time efficiently and receive general instructions on all work
33

Technical Solutions Consultant Resume Examples & Samples

  • Successfully resolve technical issues (hardware, software, solutions) from incoming internal or external businesses and end user's contacts and proactive notification systems
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
  • Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process
  • Excellent communication skills. Add case resolution to KMS
  • Understand and utilize Information Technology Information Libraries (ITIL)
  • May represent and participate on an HP team in a face to face customer location visit, industry conference/trade show, vendor meeting, etc
  • BA/BS or equivalent experience preferred
  • 3-5 years experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Phone and remote support
  • Collaboration with partner organizations
  • Ability to mentor new support agents/engineers
  • Analytics and reporting
34

Technical Solutions Consultant Resume Examples & Samples

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
  • Evaluate unique or complex installations or configurations and make recommendations for resolution
  • Articulate clearly in writing and verbally. Add case resolution to KMS
  • Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met
  • Develop partnership with and assist the Sales Pursuit team
  • Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience
  • 1-3 years experience in relevant technologies and customer environments
35

Technical Solutions Consultant Resume Examples & Samples

  • Candidate applies basic knowledge of the job skills, company policies and procedures to complete a variety of assignments/tasks on a telecommunication helpdesk supporting LAN and wireless infrastructures
  • Incumbent must have a good understanding of the general/technical aspects of the job in regard to networking and Cisco IOS commands, WLAN controllers, autonomous and Lightweight Access Points (LWAPs). He/she will work on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment
  • Allocates own time efficiently and receives general instructions on all work
36

Senior Technical Solutions Consultant Resume Examples & Samples

  • Contribute to the design, production and effective delivery of high quality sales presentations, proposals and demonstrations to prospective and existing customers
  • Coach and support the Business Development and Account Managers to enhance their skills and capabilities around the Concur Travel Technology
  • Up skill the current implementation team and equip them with the skills, knowledge and capability to successfully implement Concur Travel technology into new and existing customers
  • Support the implementation teams to develop appropriate implementation plans and processes to manage customer migration from current technology to Concur
  • Responsible for agreeing timelines, co-ordination of required resources, system delivery, documentation requirements, training delivery, post implementation reviews and analysis
  • Support with the design and delivery of training requirements to support migration of customer to achieve high levels of online adoption
  • Project manage service development activities agreed as part of successful customer renewals, for example the transition to online booking solutions
  • Working with the operational teams assist with the implementation of a Concur help desk to support all customer post implementation
  • Responsible for smooth transition of support once implementation is complete to the online support teams and account management team
  • Support with enhancing the Concur capabilities across all operational teams
  • Concur Travel technology experience and certified Concur implementation manager
  • Influencing & presenting skills
  • A proven track record in successfully delivering projects
  • Delivery of systems and technology training in an external and internal environment
  • Excellent verbal and written communication skills at all levels
  • Experience of the travel industry ideally in a Business Travel Environment
  • Excellent organisation and co-ordination skills
  • Analytical and imaginative approach to identifying process improvements
37

Technical Solutions Consultant Resume Examples & Samples

  • Working closely with various members of the Ellucian sales team; being the subject matter expert and point person for Ellucian Cloud Services that the sales team turns to for guidance and structuring deals
  • Working closely with the sales team to develop strategies and sales techniques to introduce and differentiate Ellucian capabilities and solutions
  • Developing value propositions taking into account all facets of the solution ‐‐ sizing, infrastructure, data protection, disaster recovery, application requirements, business requirements, etc
  • Defining solutions for an institution that will lead to signed business; includes serving as a liaison with delivery, product management, product development, etc. to architect complex solutions
  • Leading/conducting customer assessments for the creation and delivery of Business Case and solution benefit proposal to customers
  • Interacting across functional areas at the executive and management levels to ensure alignment between the Company’s solutions and the institution’s strategic goals
  • Assisting sales team with RFP responses; ensuring all proposals are technically sound, deliverable, competitive, and meet the solution needs of our customers
  • Understanding competitive and market analysis relative to Cloud Services; maintaining expertise in all facets of Cloud Services (people, processes, and technology); staying up to date on emerging technologies and products and participating in industry events as appropriate
  • In coordination with the sales team, making presentations to clients and performing solution demos
  • Building relationships with institutional buyers (CIOs, Business Unit leaders and other C‐level executives) and end users of solutions
  • Bringing client and sales suggestions and feedback to the appropriate Ellucian teams for improvement to offerings, packaging and pricing; helping to drive consistency and quality in our Services
  • Working with the sales team to identify target accounts/situations and help qualifying leads
  • Measured on the overall sales and renewal Cloud Services contracts, which will include
  • Well-honed presentation, speaking and writing skills
  • Minimum 7 years work experience in consulting and/or pre-sales engineering environment
  • Ability and desire to travel to lead sales presentations / conferences / meetings with prospects and clients
  • Technical knowledge of
  • Selling experience into Higher Education Clients
  • Knowledge of Ellucian Banner, or Colleauge Applications
  • Accreditation, affiliations, certifications, and contributions related to higher education or cloud industries