Specialist, Social Media Resume Samples

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AG
A Green
Arlo
Green
4334 Andres Mill
Chicago
IL
+1 (555) 399 8030
4334 Andres Mill
Chicago
IL
Phone
p +1 (555) 399 8030
Experience Experience
San Francisco, CA
Social Media Support Specialist
San Francisco, CA
Grady-Jenkins
San Francisco, CA
Social Media Support Specialist
  • Provide essential feedback regarding escalation trends, opportunities, challenges, productivity and process improvement
  • Provide excellent support to Workplace customers and admins, including company executives, on social media platforms
  • Drive to meet or exceed daily performance metrics related to key performance indicators
  • Research customer complaints and issues thoroughly to provide the best possible solution
  • Manage your time, recording it accurately and inputting it according to the company's quality standards
  • Post images, video and copy responses as per instructions provided
  • Redeem Certificates and assist in booking returning customers
Phoenix, AZ
Social Media Content Specialist
Phoenix, AZ
Fadel and Sons
Phoenix, AZ
Social Media Content Specialist
  • Responsible for delivering content on time through effective promotional communication, according to editorial planning calendars
  • Actively participates in agency and professional training initiatives and seminars training
  • Manages content and search engine optimization and search engine marketing
  • Demonstrates a team player attitude by demonstrating flexibility, responsibility, self-motivation, resourcefulness
  • Responsible for creative development of social media assets from copywriting and design through digital production
  • Fluent in online "buzz" surrounding various assigned hospitals
  • Designs and develops social media assets for Twitter, Facebook, Pinterest, Instagram and other emerging social media channels
present
Philadelphia, PA
Local Solutions Social Media Ads Specialist
Philadelphia, PA
Doyle, Rolfson and Rutherford
present
Philadelphia, PA
Local Solutions Social Media Ads Specialist
present
  • 2+ years managing paid social advertising
  • 2+ years managing paid search advertising
  • Keep up to date on all client and campaign communications including buy authorizations, tracking reports, buy changes, creative specifications, etc
  • Actively test and analyze, audiences, targeting, creative, copy and landing pages to increase ROI and drive incremental volume
  • Actively test and analyze key words, audiences, targeting, creative, copy and landing pages to increase ROI and drive incremental volume
  • Add performance data and commentary to client-facing monthly reports
  • Support Digital Campaign Specialists in achieving campaign objectives, key performance indicators, and timelines
Education Education
Bachelor’s Degree in Journalism
Bachelor’s Degree in Journalism
Adelphi University
Bachelor’s Degree in Journalism
Skills Skills
  • Strong attention to detail
  • Negotiation and Influencing - Excellent negotiation skills and ability to deal confidently with escalations /complaints
  • Ability to multitask and work in a fast-paced environment
  • Working with others - Team player, with the patience to learn and adapt to the communication style of, our client and their products brand personality. Supporting the team in achieving the highest quality standards. Takes an active role in generating a pleasant, productive and professional working environment
  • Planning & Organising - Ability to multitask, plan and prioritise workload, and work on their own accord. Diplomatic and cool under pressure
  • Resilience - Demonstrates resilience and ability to work on own initiative
  • Effective Communication -Creative writing skills - ability to repeat the same message, written in many different ways and tailor to customer technical expertise level
  • Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets
  • Managing Change- Ability to work effectively in a fast-pace, dynamic and changing environment
  • Specialist Expertise-Demonstrates excellent technical proficiency and reasonable knowledge of the Internet, can communicate technical issues trouble shoot in a friendly manner to all levels of technical ability
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15 Specialist, Social Media resume templates

1

Specialist of Social Media Partnerships Resume Examples & Samples

  • Lead the development and activation of Social Media initiatives across platforms, including Facebook, Twitter, Instagram, YouTube, Google+, Telemundo.com, Mobile, TV & SocialTV, among others
  • Generate ongoing content and engagement ideas related to Telemundo & NBCUniversal programs to serve and grow our social media fan-base
  • Ensure success of programs by overachieving set KPIs (key performance indicators) benchmarks and goals related to social media events, programming launches & special initiatives
  • Work with 360 Strategy, Branded Entertainment, Sales & Marketing Communication teams to prepare enhanced program recaps, client presentations and programming post-mortem reviews as needed
  • Occasionally provide social media training to talent and other internal teams including Production, Programming, Public Relations and Marketing
  • Active participant in ongoing communication with internal teams, clients and other partners regarding the launch, activation or review of partnership efforts
  • Bachelor’s degree, preferably in Marketing or Mass Communications
  • Thorough skills and strategic understanding of social platforms, including Facebook, Twitter, Instagram, Pinterest, Youtube, Google+ and Zeebox
  • Full understanding of Marketing, Public Relations and Client Partnerships campaigns
  • Familiarity with Telemundo’s programming, talent and brand initiatives
  • In depth experience with research and analytics tools including and not limited to Facebook Insights, Trendrr, Hootsuite and Crimson Hexagon among others
2

Specialist, Social Media Resume Examples & Samples

  • Coordinates social media content planning and approvals with Product Groups, Legal, CITS, and CSO, and outside agencies as needed, monitor performance and assists in the resolution of issues and/or problems related to sm initiatives as needed
  • Engages multiple divisions of the organization to develop & implement solutions to address departmental and divisional social media objectives, such as increasing engagement, awareness and community effectiveness. Coordinates and contributes to the implementation of any new functionality or enhancements to social networks and assure consistent brand presence and reputation
  • Provides technical expertise and guidance to assigned product team members on social media opportunities (analyze audience, reach, engagement, and community potential) and creating content publishing schedules as well as the collection and reporting of analytics with the help of the team Wed Analyst. Participates with a group of team members to create and implement social media best practices to improve, expand and optimize approved social media opportunities
  • Organizes and prepares documentation and communications pertaining to approved or contemplated social media networks for presentation / delivery to the Product Groups and Digital Marketing Services Division Management as requested. Conducts research to make informed recommendations regarding expansion and optimization opportunities in social media. Assists management in the resolution of issues and problems relating to social media objectives
  • Develops and maintains documentation covering all social media networks and improvement / engagement plans. Keep Management informed of progress with routine updates
  • Strong level of Excel and the ability to collect, analyze and effectively inform management and product groups on the performance of social media
  • Work Experience in Corporate Social Media environment a plus. Knowledge of B2B, B2C business environment and consumer electronic space is a plus
  • Copywriting experience a plus
  • Extensive understanding of social media networks, excellent written and verbal skills required
  • Proficiency in PhotoShop, video editing, and familiarity with website content management systems. Mac proficiency is a plus
3

ATV Social Media Video Specialist Resume Examples & Samples

  • Expert in emerging social video and optimizing content per platform
  • Knowledge of platform best practices, with emphasis on FB as video distribution platform
  • Able to produce short form video based on analytics and self-defined brand best practices
  • Analytical thinker and comprehensive reporting experience
  • Passion, energy, and enthusiasm for social media and a deep and thorough understanding and expertise -- a strong eye for creative
  • Able to work as a part of a marketing team and function within overall marketing strategy / ability to steer an existing strategy towards ever-shifting goals
  • Strong organizational, planning and time management skills
4

Social Media Production Specialist Resume Examples & Samples

  • 5+ years experience with video production and editing
  • 5+ years experience with social platforms and emerging trends
  • Innovative thinker, effective communicator, and creative problem-solver in touch with emerging cultural and digital trends
5

Social Media & Content Specialist Resume Examples & Samples

  • Bachelor’s Degree or equivalent work experience required
  • 1-2 years professional experience w/ Facebook, Twitter, LinkedIn, Pinterest, G+ with proven results on impacting Key Performance Indicators of an organization
  • Knowledge of social media management & analytics tools such as SproutSocial, Buffer, Hootsuite, SocialBro, TweetDeck, Followerwonk, Sprinklr, Facebook Insights, Twitter Analytics, Pinterest Analytics, etc
  • Experience with social media design tools such as Canva, PicMonkey, Pagemodo, Piktochart, Infogr.am, etc
  • Understanding how social media plays a role within a larger digital marketing team to contribute to a unified vision of campaigns
  • Minimum level of full-stack digital marketing knowledge. You don’t need to be an expert in other digital fields, such SEO, but you should be able to hold a conversation and help instill confidence in stakeholders for our team to become a center of digital excellence
  • Passionate learner and self-starter. You should be comfortable owning your projects and have a ‘learner-focused’ mindset. You have a propensity to take action, learn from your mistakes, and bring a wealth of knowledge to the digital marketing team
  • Ability to build strong relationships with both internal and external stakeholders with excellent interpersonal skills, even better if you can do it with a sense of humor and a smile
  • Strong interest in storytelling, business strategy, and education sector issues
  • Bonus: experience in professional writing and/or copy editing
  • Extra Bonus: experience or an interest education sector related issues, or an education focused background (non-profit, teaching, etc.)
6

Social Media Care Specialist Resume Examples & Samples

  • Serves as the technical resource for the team and customers through help forums, blogs, social media platforms, emails, and corporate walk-ins
  • Manages and moderates all interactions on specific digital platforms as assigned and report findings to the senior leadership team regarding significant issues, themes, and/or feedback collected through the channels
  • Searches online forums, blogs, and websites that are discussing the company and works to turn negative discussions into positive results by crafting personal responses to all inquiries that were found, and continues to humanize the brand and build the trust relationship with customers. Able to recognize a high influencer, and make proper decisions on how to triage the situation. Understands when it is acceptable to alert senior leadership about a customer experience
  • Works with corporate communications, public relations, marketing communications and National Customer Operations (NCO) leadership to
7

Social Media Optimization Specialist Resume Examples & Samples

  • 2+ years of marketing experience working in the area of social networking, online marketing and web analytics
  • Previous professional experience in digital media and online communications
  • Ability to work independently and quickly, and as part of team to execute tasks
  • Up to date knowledge of current SMO practices
8

Senior Social Media Optimization Specialist Resume Examples & Samples

  • 4+ years of marketing experience working in the area of social networking, online marketing and web analytics
  • Demonstrated experience using web analytics tools
  • Proven track record of success in metrics-driven, high velocity environment
  • Demonstrated excellence in writing and editing; specifically writing for the web, recognizing consumer expectations for impact, content and length
  • Superior understanding and application of grammar, spelling, punctuation, and syntax
  • Solid understanding of search engines, their algorithms, and their spiders
  • Up to date knowledge of current SEO practices
9

Spanish Social Media CS Specialist Resume Examples & Samples

  • Moderate and support the Community, ensuring a superior quality of service and support to our readers and staff
  • This role coordinates with the business units, Seller communications, Legal and Production teams to support their respective missions, ensuring consistency in voice and cultivating a strong community around the platform
  • Act as a point of contact of the communities within the Company, influencing overall site and business strategies
  • Gather insight and collate business reports to be shared across all levels of the company
  • Be a customer advocate and resolve for customers – create promoters
  • Monitor trends, develop analytics reports and collate data
  • Work with the Social CS team to ensure a positive and seamless customer experience
  • Acquire comprehensive Social Media industry knowledge and keep on top of latest Social CS trend
  • Define set of relevant keywords and keyword combinations to be used for analysis of Community and Social Media channels
  • Innovate to improve our Community Social Media service offerings
10

Social Media & Content Specialist Resume Examples & Samples

  • 40% - Social Media Campaign Development & Execution
  • Lead social media campaign management, production, posting, and online conversations across multiple social networking platforms
  • Actively engaging with online communities via social networks, including responses to inquiries, encouragement/support and conversational engagement to promote corporate messaging and increase brand awareness
  • Cultivating consistent, ongoing relationships with key influencers within the education space
  • Identify partnership, collaboration, and co-marketing opportunities in social media that extend reach and credibility
  • 35% - Social Media Content Creation
  • Identifying and recommending relevant content that is actively being discussed online and/or is relevant to core (education) audience
  • Utilize social media visualization tools such as Canva, PicMonkey,, etc. to build graphical, highly shareable content
  • Partner with key, internal stakeholders to build out a sustainable content marketing strategy
  • 15% - Digital Analytics
  • Regularly reporting insights gained from social media monitoring tools, being able to use advanced social media monitoring tools such as Spinklr or HootSuite to build data-driven digital campaigns
  • Use analytics to guide social media and digital marketing strategy, understanding KPIs for different campaigns to drive better results
  • 10% - Digital Marketing Strategy
  • Contribute ideas to the team and maximize business impact in a fast-paced, collaborative digital environment
  • Be expected to pursue and build a wealth of knowledge in other avenues of digital marketing including SEO/PPC, email campaigns, and marketing automation
11

Social Media Programming Specialist Resume Examples & Samples

  • Immersed in social and digital landscape
  • Able to think, plan, and execute autonomously
  • Inclined to approach projects proactively
12

Social Media Senior Specialist Resume Examples & Samples

  • Create social media campaigns that support overarching strategic brand messaging through cross-functional collaboration
  • Provide direction to creative partners on tailored content creation across all social media platforms including Facebook, Twitter, Instagram, Pinterest, YouTube, Google+ (with potential to expand to other platforms) to optimize for engagement
  • Partner with content creation teams to develop daily content that supports the Express brand architecture grounded in analytic insights, performance metrics, and customer mindset
  • Ensure all social media campaigns and content are successfully deployed across all channels
  • Collaborate with internal and external partners on paid media to support social campaigns with the objectives of driving brand awareness, new customer acquisition, and traffic/conversion
  • Provide support for social media budget management optimizing funds across relevant platforms and processing invoices
  • Oversee and execute social community management - post, moderate and edit daily posts, implement promotions and engagement campaigns, and conduct proactive and reactive outreach to communities on all platforms
  • Collaborate with Customer Care teams that are cross-trained in customer service for our social channels supporting real-time needs and identifying opportunities for proactive outreach
  • Manage and oversee the social media intern team on a daily basis
13

Social Media & Analytics Specialist Resume Examples & Samples

  • Develop deep audience expertise and identify gaps in our social content creation plans for those audiences through research
  • Develop an ongoing communication strategy and shared social / editorial calendar based on proven data, market objectives and community feedback
  • Compile weekly reports on all metrics, with recommendations for markets and the digital group
  • Regularly provide feedback and insights gained from social media to the Emmis Digital Team and markets, to help them evolve their strategies
  • Help identify and engage topic influencers and brand advocates
  • Build and maintain a social media talent ranker to test and measure engagement and growth across the accounts
  • Create individual brand and influencer strategies to support social growth
  • Leading and implementing social media strategy by providing plans for all promotional efforts in support of the organization
  • Curate, create, and gather assets for social media posts, appearances, and events
  • Monitoring Emmis’ social media communities to identify and develop ways to better engage with its audiences
  • Create platform specific starter kits and defining best practices with ongoing review and training
  • Establish what a good job looks like socially within the markets
  • 3-5 years’ experience in data-driven community management and/or social media research
  • Knowledge of social media analytics tools
  • Possesses a strong desire and knack for celebrity relevancy and remains in-tune with the newest trends, viral postings and up-and-coming social media platforms
  • Excellent verbal/written communication skills
14

Social Media Content Specialist Resume Examples & Samples

  • Work with the team to develop and design creative content that achieve goals across a variety of social platforms (e.g. Instagram, Snapchat, Tumblr, etc.)
  • Support design requests across the organization, owing to the collaborative nature of the global social team
  • Contribute written content to corporate blogs and other consumer-facing marketing collateral as needed
  • Proven experience with creative concepting, design and delivery
  • Photography/design experience and comfort in production applications like Photoshop, InDesign, etc
  • Strong understanding of social platforms (especially newer ones) and a passion for experimentation when it comes to content types
  • Videography or simple animation experience a definite plus (ex: animated GIFs, stop-motion, etc.)
  • Experience telling compelling brand stories across social and digital platforms
  • Experience with content management systems, such as Sprinklr, Opal, etc
  • If you have an entrepreneurial spirit, get excited about finding smarter ways to do things, and have a burning desire to be part of a winning team where you can truly make a difference, we want to meet you
  • 3-5 years of experience in a marketing role, either agency or in-house
  • A passion for consumer electronics, mobile tech and virtual reality a plus
15

Social Media Senior Specialist Resume Examples & Samples

  • Implement department strategies for the Client’s social media community management using Facebook, Twitter, Google+, and other social media platforms to facilitate enrollment of individuals in healthcare and to increase visibility, influence, and image
  • Provide superior, start-to-finish customer service to consumers seeking answers, assistance, and other support via Facebook, Twitter, and Google+
  • Organize, and manage day-to-day online social media content, including copywriting, editing, and creating original graphics that meet channel goals and positively promote the growth of the Client’s social mediabrand
  • Research, identify, and leverage current social media trends and topics related to health care, health insurance, health advocacy, and similar industries and implement them into the brand’s ongoing communications efforts
  • Execute proactive and reactive social media communications to preserve brand’s integrity
  • Execute editorial calendar
  • Act as a subject matter expert for the team
  • Develop overall monthly content for the editorial calendar
  • Develop proactive/reactive key crisis communications for the population
  • Serve as liaison to client counterparts for development of current and proposed deliverables and coordinate a project plan to ensure completion
  • Performs other duties as may be assigned by management
  • Bachelor's degree from an accredited college or university or equivalent work experience
  • Master’s degree in related field preferred
  • 7+ years of social media experience
  • Strong organizational, planning, and project management skills
  • Experience with social media management, online forums and conversation auditing tools including but not limited to Hootsuite, SocialReport, Desk.com, and Brandwatch
  • Exceptional writer and editor for varied audiences and ability to communicate in a direct, concise manner, while also making the content interesting and compelling
  • Demonstrates strong working knowledge and understanding of social and/or website/blog platforms, tracking and analytics measurement and monitoring tools
  • Exhibits knowledge of the impact of social media on search engine optimization (SEO) and paid online campaigns
  • Ability to successfully execute many complex tasks simultaneously and to perform comfortably in a fast paced, deadline oriented environment
  • Ability to advise, coach, and mentor
  • Previous communications experience in the healthcare and health insurance marketplace or demonstrated interest in health care policy a plus
  • Experience with social media crisis management preferred
  • Community service a plus
  • Responsible for adhering to established safety standards
16

Digital Social Media Solution Specialist Resume Examples & Samples

  • Management and resolution of user queries related to compliance guidelines, processes, and functional topics (e.g., user management, Facebook pixel tagging)
  • Regular Compliance assessment and controls for social media solutions and platforms
  • Conducts regular product awareness sessions (webinars, trainings) to ensure existing solutions adoption
  • Experience with online monitoring and measurement platforms including but not limited to Omniture, Facebook Insights, Facebook Business Manager (acccount management), YouTube Insights, Google Analytics, HootSuite
  • Demonstrated experience and passion for social media solutions and platforms (Facebook, Google+, LinkedIn, Twitter, YouTube, Xing, WhatsApp, WeChat, etc.)
  • Knowledge of social media management & analytics tools such as Sprinklr, Facebook Insights, Twitter Analytics, Pinterest Analytics
  • Familiarity with marketing activities like planning, implementing and analyzing paid social media activities
  • Strong Understanding of Project Management Methodology
  • Intellectual curiosity and the ability to question thought partners across functional areas
  • Full stack digital marketing familiarization in areas like SEO, AdWords, Google Analytics & GTM, Facebook audience
  • Bachelor’s degree (or equivalent)
17

Digital & Social Media Integration Specialist Resume Examples & Samples

  • Assumes primary ownership in developing a comprehensive requirement specifications that will determine the estimate of cost, time and resources to deploy solutions
  • Ensures solutions conform to Nestle compliance requirements
  • Provides functional assistance for digital and social media channel solutions in matters of user guidelines, account management, and best practices
  • Supports Digital Integration Managers to assess market needs related to digital and social media presence
  • Regularly reporting insights gained from social media monitoring tools
  • Develop rational project and perform scoping assessments to determine feasibility of projects
  • Highlight/identify gaps in existing functionality and review requirements with stakeholders
  • Assume primary ownership in developing a comprehensive requirement specifications that will determine the estimate of cost, time and resources to deploy solutions
  • Liaise with the service development team to suggest a high level functional solution
  • Develop project estimates & complete financial model (costs, savings, revenue opportunities, investment horizon, etc.)
  • Minimum 3 years of demonstrated experience and passion for digital and social media solutions and platforms (Facebook, Google+, LinkedIn, Twitter, YouTube, Xing, WhatsApp, WeChat, etc.)
  • Basic understanding of CMS technologies, SEO, content categorization and structure, content development, distribution across multiple channels including social, and media measurement
  • Project management skills and understanding of how to manage priorities of multiple stakeholders in a complex, multi-layered global environment
  • Excellent understanding of business complexities and project interdependencies
  • Bachelor’s degree (or equivalent) with agency background preferred
18

Specialist, Social Media Care Resume Examples & Samples

  • Resolving issues and answering questions across all of T-Mobile’s social media properties
  • Reviewing and moderating conversation around billing, devices, and troubleshooting flows across all channels
  • Resolve customer issues using customer service systems
  • Promote the brand in various social media campaigns
  • Escalate issues to cross functional business partners as necessary
  • Prior experience in a similar environment (call center or customer service environment is ideal)
  • Strong written and verbal communication skills with proven ability to write clear, concise, and accurate messages for a variety of audiences while adhering to an established style
  • Ability to work given schedule across 24x7 business hours
  • Complete pre-employment background screen
19

Specialist, Social Media Resume Examples & Samples

  • Demonstrated experience monitoring and responding to customer inquiries via social media channels
  • Knowledge of SAP, Sales Force, Demandware, Radian 6, Spredfast preferred
  • Strong knowledge of database Microsoft Office software suite (Excel, Word, PowerPoint, Access, Outlook)
  • Detail oriented with ability to multitask
  • Enthusiasm & a strong desire to learn new approaches & techniques
  • Ability to perform sound analysis & draw meaningful conclusions over a broad range of operational areas
  • An XCS mindset providing the ability to project, envision & support our customer’s needs while enhancing the company’s performance
  • Ability to apply general rules to specific problems and day to day situations to produce answers
  • Ability to effectively communicate with all levels of employees
20

Social Media Content Specialist Resume Examples & Samples

  • Bachelor's degree in Advertising, Marketing, Public Relations, Journalism, Design, Communication or a related field required
  • At least two years of related experience within social media at an agency or retail environment required
  • Experience organizing and posting content to social media platforms required
  • Experience developing and executing social media contests and sweepstakes preferred
  • Experience with social media data, services and analytical tools (e.g., Facebook Insights/ SM2, Sprinklr, Hootesuite, etc.) required
  • Knowledge of social media landscapes (e.g., trends, new technologies, new platforms) required
  • Skill in writing, editing and communication required; passion for writing and editing compelling content with a focus on promoting engagement
21

Social Media Content Specialist Intern Resume Examples & Samples

  • Work with a team of global, genre-specialist social media and marketing creatives
  • Drive, build out, and manage game-franchise social media channels
  • Set acquisition, engagement, and retention KPIs and report regularly on performance
  • Coordinate closely with the Product Marketing, Player Experience, Product and Live Operations teams as a player-focused team
  • Create engaging and compelling shareable content including image, video, audio, and text
22

Social Media Customer Service Specialist Resume Examples & Samples

  • Experience in Mortgage, Card or CBB (Retail) customer service required
  • At least one year of customer service experience in an escalated environment required; Executive Office experience preferred
  • Familiarity with and frequent use of social media platforms (Facebook, Twitter, Google+, LinkedIn, etc.) preferred
  • Strong online voice and passion for communicating responsibly with customers in an online environment
  • Ability to multi-task efficiently in a fast-paced environment
  • Team-focused and ability to thrive with ambiguity
  • Strong research, problem solving and judgment skills
  • Ability to balance the needs of the user community with the needs of the business
  • Ability to interact directly with customers, bloggers, etc in multiple online environments
  • Strong communication skills (verbal, written, and interpersonal skills) with a highly honed ability to communicate in a genuine, authentic and transparent tone
  • Ability to work effectively cross-functionally with a proven track record of delivering results
  • Ability to adapt and learn quickly in a dynamic environment
  • Must have flexibility with scheduling, including Saturdays
  • Impeccable attendance record, with no more than 3 non-FMLA absences in the past 6 months
23

Social Media Advertising Specialist Resume Examples & Samples

  • Collaborate with Social Media team, Creative Services designers and copywriters, and Digital Marketing team to develop cutting edge social media campaigns that drive content engagement
  • Review all assets to ensure social media ads are aligned with the strategic approach
  • Collaborate with Digital Marketing team to plan and implement complementary paid social media campaigns for Facebook, Twitter, Instagram, Pinterest and other channels
  • Analyze and monitor ad performance on a daily basis
  • Generate engagement on paid social media content and drive performance-based results with allotted budget
  • Conduct A/B testing to identify high performing ads and incorporate learnings into future campaigns
  • Gather weekly, monthly, quarterly, and annual paid metrics across social media campaigns
  • Provide actionable, qualitative and quantitative insights on how we can make our campaigns more effective and efficient
  • Provide strategic recommendations on how to best support social and marketing initiatives through paid social media
  • Assist social media team with program reporting and data analysis, leverage learnings to drive paid recommendations
  • 3+ years relevant experience in-house or at an agency
  • Significant experience creating user-friendly social media reporting and analyzing social media metrics
  • Proficient running paid advertisements on social media
  • Experience with digital measurement tools (Spredfast, Sprinklr, Google Analytics, Native Reporting, Tableau)
  • Expertise in Microsoft Excel, Word and PowerPoint
  • Experience overseeing numerous projects at once
  • Strong verbal communication skills
  • Analytical mindset
  • Proficient in balancing and adhering to strict budgets
24

Social Media & Digital Content Specialist Resume Examples & Samples

  • Ensure independent project tracking and time management skills are applied to all projects
  • Ensure supervisor stays informed of social and digital media development and scheduling
  • Work with supervisor to ensure university branding guidelines and style guide are applied appropriately and best practices are maintained
  • Ensure all final projects are reviewed and approved by supervisor
  • Assist with various projects as assigned
  • A cover letter that specifically addresses the job requirements and outlines qualifications
  • A list of public social media accounts that you actively manage for your organization
25

Specialist, Social Media Care Resume Examples & Samples

  • Resolving issues and answering questions in T-Mobile social channels, including but not limited to Facebook, Twitter, G+, and YouTube. Working with a broad scope of support, including but not limited to Gen Care, Tech Care, Prepaid, and Financial Care
  • Promoting the brand in various social media campaigns
  • Consistently meets/exceeds departmental goals and business objectives
  • Escalating issues to cross-functional business partners as necessary
  • Minimum experience of 1 to 2 years in an online social media specialist or community moderator position
  • Ability to produce in a fast-paced, high-volume, deadline driven environment
  • Ability to develop in-depth knowledge of assigned functional areas
  • Proficient in Microsoft Office (Excel, Word, PowerPoint) and social platforms (Twitter, Facebook, G+, YouTube, etc.)
  • Bachelor’s Degree in a related field is desired or Equivalent work experience
  • Ability to work given schedule across 24x7 business hours; including evenings, and weekends
  • Must be comfortable with online public presence
  • Home office environment allowing you to work free from distractions and interruptions
  • A high speed broadband internet service provider is required in your home office space. A hardwired internet connection is required upon start to perform the duties of this role
26

Advanced Media Specialist, Social Media Resume Examples & Samples

  • Creates and implements social media strategy for the college and serves as social media consultant to units across the college
  • Measures the effectiveness of communications efforts through the use of analytics and alters strategy as needed
  • Serves as a content manager for college website. Works with offices within college administration and units across the college to ensure content is accurate and on message
  • Research, write, and edit stories that show the impact of the work of our faculty, students, and alumni
  • Provides support for communications and marketing initiatives including print and electronic newsletters, marketing brochures, digital media, and event promotion as needed
  • Manages content for digital signage throughout College facilities
  • Stays informed on current communications and marketing trends and new technology and incorporates with overall strategy as needed
  • Builds professional relationships with internal partners and external vendors
  • Manages multiple deadlines and fast-changing priorities while maintaining attention to detail and a commitment to strategic, measurable work
  • A bachelor’s degree in journalism, marketing, English, communications, or a related field
  • At least two years of marketing or communications experience
  • Demonstrated excellence in written and oral communications skills
  • Experience managing organizational social media accounts (Facebook, Twitter, Instagram, LinkedIn, etc.)
  • Experience managing a website using a content management system (posting content, making edits, creating basic pages using a CMS)
  • Demonstrated success working in a high-paced environment
  • Strong marketing sense and ability to think creatively
  • Proficiency in editorial practices and standards
  • Ability to work collaboratively
  • Ability to set and manage expectations for partners and vendors
27

Social Media Engagement Specialist Resume Examples & Samples

  • Manage brand/corporate assets on Facebook and Twitter: engage with consumers, respond to questions, complains inquiries and praises
  • Cooperate closely with brand/corporate communications team, with agencies that create content for the page
  • Build the knowledge base of FAQs and answers according to the brand essence and tone of voice
28

Social Media Support Specialist Resume Examples & Samples

  • Respond to and answer customer questions via Facebook, Twitter, Samsung Community and other social media forums
  • Ability to create excel reports on social trends/topics as per requested
  • Must be familiar with MS Excel, WORD and ppt
  • High level of comfort with Social Media and the Internet including Forums, Facebook, Twitter, Google+ and Samsung’s Community
  • Utilize various on-line tools including D-tree, Samsung.Com, Google, etc… to research, diagnose and resolve technical issues
  • Ability to make independent decisions based on established guidelines
  • Ability to effectively handle complex technical customer issues in an independent, timely and efficient manner while maintaining quality standards for customer satisfaction
  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries
  • Must be able to prioritize work, manage time effectively and work successfully in a fast paced, multi-faceted environment
  • Ability to meet or exceed established performance goals
  • Must be able to adhere to an assigned work schedule, must be dependable and punctual
  • Will acquire and retain multiple product range knowledge
  • Must have acceptable attendance and punctuality
  • Demonstrated proficiency in MSOffice (Word, Excel), related technical certifications preferred
  • Minimum of 12 months of customer service experience with a strong emphasis on reporting and analytical skills
  • Ability to interface with customers via phone, email and written communication
  • Exceptional communication skills (verbal and written)
  • Self-motivated, creative, flexible, willing to take initiative, be accountable, and able to effectively handle multiple tasks at one time
  • Ability to work a flexible schedule, including weekends and holidays
29

Recruitment Social Media & Candidate Attraction Specialist Resume Examples & Samples

  • Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connection
  • Design and manage IBM's brand trough original design for all candidate attraction elements (merchandising, digital assets, printed assets, etc.)
  • Gather and analyze performance metrics for Social Media, web, and all recruitment activities involving IBM's candidate attraction efforts
30

Danish Social Media Support Specialist Resume Examples & Samples

  • High level of fluency in written and spoken English and in role specific language requirement
  • Working with others - Team player, with the patience to learn and adapt to the communication style of, our client and their products brand personality. Supporting the team in achieving the highest quality standards. Takes an active role in generating a pleasant, productive and professional working environment
  • Planning & Organising - Ability to multitask, plan and prioritise workload, and work on their own accord. Diplomatic and cool under pressure
  • Resilience - Demonstrates resilience and ability to work on own initiative
  • Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets
  • Negotiation and Influencing - Excellent negotiation skills and ability to deal confidently with escalations /complaints
  • Passion –Keen interest in Social Media engagement and delivering excellent customer service
  • Innovation –Ability to look beyond obvious solutions and experiment with different approaches
31

New Grad Social Media & Content Specialist Resume Examples & Samples

  • Proven writing and editing skills
  • Outstanding communication and interpersonal skills; ability to work collaboratively
  • Enjoy and thrive in a fast-paced, dynamic environment
  • Ability to work autonomously and demonstrate self-starter qualities
  • Self-motivated; a good team player
32

Enterprise Social Media Engagement Specialist Resume Examples & Samples

  • Champion the adequate use of Yammer in the enterprise
  • Innovate ways to utilize Yammer for different organizations by grasping high value use cases where Yammer can be beneficial
  • Constantly participate in the conversations, answer questions, and promote positive social habits that influence other users
  • Build credibility as a social network Swiss army knife whom users will trust for their collaboration needs
  • Foster exceptional relationship with highly active champions to develop a wider network of community support. Nurture relationships with users and establish genuine rapport with the many communities in Honda Yammer
  • Be the eyes and ears on both sides of the fence in a transparent and authentic way that is both nurturing and supportive to both the online community and the team supporting the goals of the company
  • Encourage enterprise collaboration within the framework of Corporate regulations and confidentiality. Synthesize user's postings to determine the usefulness and validity of the content
  • Grow and maintain a peaceful, energized community of genuine collaborative advocates; while offering a medium for interaction with caring, expressive contributing posters
33

Social Media Creative Specialist Resume Examples & Samples

  • BA/BS/BFA Bachelor’s degree (preferred) in Marketing, Communications, Journalism, Graphic Design, or Digital Media studies with other appropriate experience
  • A minimum of 3 years of experience writing copy and designing for social media across a variety of platforms including, but not limited to: Instagram, Snapchat, Facebook, Twitter, Pinterest, Periscope, Youtube and more
  • Must be able to present a portfolio of social media content and social media design work
  • Ad or in-house agency experience preferred
  • Outstanding written and verbal communication skills
  • Ability to edit and fix issues with sentence structure and tone in addition to spotting spelling and grammar mistakes
  • Proactive, detail oriented, flexible and able to multi-task with the ability to manage multiple initiatives simultaneously while producing high-quality content that is representative of the brand
  • Proficiency in Adobe Design Suite including InDesign, Photoshop, Illustrator, and Lightroom
  • A solid understanding of the major social media platforms and their abilities and limitations
  • Experience with social listening and a proven ability to identify and assess risks
  • Knowledge and experience in creating content for strategic social marketing campaigns (include examples)
  • Ability to analyze social media data, and draw relevant conclusions from the data
  • Highly knowledgeable about digital and social media best practices and the competitive and regulatory landscape in these areas
  • Experience creating content for coordinated campaigns that utilize a wide variety of social media channels while delivering results
  • Self-motivated and a strong eagerness to learn to the industry
  • Team player mentality with focus on collaboration
  • Collaborate with various departments and leads on social media design, content development, execution, and ongoing analysis
  • Develop and maintain a comprehensive social media content calendar that supports brand initiatives and create audience engagement
  • Write, edit, design and publish daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members/customers to engage
  • Under the guidance of the Brand Strategy Manager, evaluate if new social media channels should be established for the organization or business lines
  • Develop content optimization strategies and incorporate best practices to achieve optimal reach
  • Become an advocate for the company in social media spaces, social content and design, influence integration, and support listening/monitoring
34

Specialist, Social Media Resume Examples & Samples

  • Manage social media content for multiple platforms to communicate both strategic brand messages as well as support tactical marketing objectives
  • Monitors, triages and addresses customer service issues on social channels, in partnership with other customer care units
  • Serves as day-to-day contact for portfolio of social media agencies and various foreign language social media channel managers
  • Creates and amends social media community policies, communicates those to the communities, as well as other stakeholders
  • Works with various internal customer service groups to build, refine or change social media customer care policies and processes
  • Generate creative briefs for social media campaigns, and helps project manage agencies and freelancers
  • Reporting on social marketing metrics and report to management. Acts as internal advocate for social media and helps facilitate internal policy and education discussions
  • Knowledge of airline industry customer service best practices
  • Experience working in cross-functional teams
  • Experience using a major content management platform
  • Strong reporting and analytical skills
  • Strong visual storytelling skills
  • Ability to speak, read and write in Japanese, Chinese, Korean or Hawaiian at a business level of proficiency
35

Social Media & PR Specialist Resume Examples & Samples

  • Creation of Social Media and PR strategies
  • Management of all stakeholders
  • Content creation and distribution
  • SoMe monitoring and evaluating Philips’s presence in online
  • Creating new relationships and maintaining older ones with the media
36

Social Media Content Specialist Resume Examples & Samples

  • Produces content for numerous accounts on Facebook, Twitter, Google+, Instagram and Pinterest and other online use, including copywriting, posting, and reporting
  • Engages in thousands of social conversations regarding UHS and its facilities.Monitors posts and notifications for errors and responses in real time with market sensitivity and constant care. Performs follow-up with Risk, Legal and local service lines when necessary
  • Collaborates with marketing directors for assigned hospitals and other hospital and corporate employees to assist in planning and production of content that matches and reinforces hospital and corporate goals
  • Fluent in online "buzz" surrounding various assigned hospitals
  • Collaborates with internal advertising team (designers, copywriters, managers, etc.) to coordinate activities and ensure that online content is integrated into ongoing marketing campaigns
  • Manages content and search engine optimization and search engine marketing
  • Stays current with trends and technology in social media, identifies opportunities to apply new technology and techniques to platforms to gain efficiency and effectiveness
  • Maintains ongoing content plans for social media accounts
  • Helps create new project specifications
37

Social Media Website Specialist Resume Examples & Samples

  • 3-5 years of social marketing and website experience required
  • Digital/social media agency experience specializing in social media management for clients strongly preferred
  • Self-starter and, simultaneously, a team player
  • Ability to manage several concurrent activities and thrive in a fast paced entrepreneurial environment
  • Great presentation and interpersonal skills
  • Proficient in Social Media channels and tools, website tools, as well as Adobe Photoshop, Excel, Word, and PowerPoint
  • Savvy and knowledgeable about current social media trends, innovations and best practices
  • Possesses a spirit of intellectual curiosity, creativity, and innovation
  • Abie to write compelling content in English
  • Bachelor’s degree, preferably in marketing, communications, or business
38

Social Media Recruiting Specialist Resume Examples & Samples

  • Culture Messaging:Work closely with corporate communications and global social media team to ensure the PerkinElmer culture message that is shared internally is consistently and appropriately shared externally
  • Social Media Recruiting:Builds and executes the social recruiting strategy.Includes identifying appropriate social media platforms/channels, objectives, and content to build a best-in-class strategy
  • Curates social media content and responds accordingly and while measuring success
  • College & Organizational Partnerships:Builds strategic partnerships with key colleges and organizations (i.e. military placement agencies, outplacement services, etc.)
  • Employer Brand Materials:Assesses need and initiates the development of all materials that addresses the PerkinElmer employer brand.Includes print material, written company descriptions, the creative side of our career site, employment advertisements, etc. (partners with Marketing to execute the creative)
  • Source Identification:Assists Talent Acquisition team in identifying best possible and creative sources to attract a wide variety and diverse population of candidates
  • Build candidate pipelines by partnering with recruiting team and hiring managers to develop sourcing strategies to meet current and future hiring needs
  • Leverage candidate-facing communications, social media, and video to convey the corporate culture and candidate/employee experience
39

Social Media Content Specialist Resume Examples & Samples

  • Pitching ideas for and creating video and other multimedia content that engages existing audiences and attracts new ones
  • Interact and engage publicly with Associates and general audiences on a variety of social sites
  • Manage day-to-day maintenance of the corporate blog, What’s Up, USANA
  • Create content that can be distributed to international markets
  • 3 years’ professional/creative writing experience required
  • 2 years’ professional social media experience preferred
  • Strong written, oral, and interpersonal communication skills
  • Ability to effectively manage multiple projects at once
40

Specialist, Social Media Resume Examples & Samples

  • Provide research and briefings on key social media platforms, updates and trends
  • Evaluate performance for NBA content across social platforms to help inform strategy
  • Provide competitive analysis of social content across platforms and use analytics to generate strategic ideas and recommendations for the NBA
  • Provide weekly and event-based recaps of the performance of social content by platform
  • Intimate knowledge of social media platforms
  • Strong background and experience working with Microsoft Excel and data sets
  • Intimate knowledge of social media analytics, listening and measurement tools (i.e. – Shareablee, Spredfast Intelligence, etc.)
  • 3+ years of digital media experience
41

Social Media Support Specialist Spanish Resume Examples & Samples

  • High level of fluency in written and spoken English and Spanish
  • Demonstrates at least 6 month’s experience in a customer service environment
  • Ongoing relocation support
42

Social Media Support Specialist Resume Examples & Samples

  • Provide professional responses to user comments and questions on social media and other channels according to agreed service levels
  • Owning and resolving technical issues for customers using the tools and resources provided
  • Effectively communicate with customers via various support channels, creating brand advocates with a positive customer experience following a defined process
  • Deliver technical assistance in an engaging manner – supporting customers at all technical experience levels
  • Drive customer satisfaction and enhance the Client brand, through championing products and educating customers
  • Actively reviews customer effort and helps increase brand awareness through social media and other channels
  • Social Media Savvy – understands and shows accountability for ethical and professional responses in 1 to many contact environments
  • Can harness Social Media channels to educate brand followers and influencers increasing product knowledge and reach
  • Truly become an ambassador for our client and their products, by embracing culture and tone of voice, within every social interaction you deliver
  • Continually monitor activity and interpret posts correctly, ensuring that responses are tailored according to our client and their products’ brand personality, answering all questions posed fully and accurately
  • Customer service follow-up, tracking and monitoring, including maintaining logs and tracker reports, ensuring all interactions are documented and followed through
  • Post images, video and copy responses as per instructions provided
  • Complete maintenance tasks as instructed including, but not limited to updating cover photos, editing existing copy, managing spam or offensive comments
  • Day-to-day administrative tasks to ensure the continued running of our client and their products’ Social Media activities
  • Customer Focus – Demonstrates at least 6 month’s experience in a customer service environment
  • Social Media - Must have experience using popular Social Media platforms, especially Facebook & Twitter
  • Specialist Expertise-Demonstrates excellent technical proficiency and reasonable knowledge of the Internet, can communicate technical issues trouble shoot in a friendly manner to all levels of technical ability
  • Effective Communication -Creative writing skills - ability to repeat the same message, written in many different ways and tailor to customer technical expertise level
  • Problem Solving - Demonstrates problem solving and troubleshooting skills
  • Managing Change- Ability to work effectively in a fast-pace, dynamic and changing environment
43

Local Solutions, Social Media Ads Specialist Resume Examples & Samples

  • Actively implement and manage paid social campaigns to the clients’ weekly, monthly and quarterly budget goals
  • Write ad copy / obtain creative for social campaigns
  • Provide detailed analysis of key metrics and program tracking techniques in order to increase overall social performance efficiency
  • Make recommendations and implement necessary optimizations as a result of ongoing data-driven campaign performance analysis
  • Provide feedback and insight on reports that will be delivered to clients as well as those used internally
  • Maintain high levels of current knowledge of best practices and strategies in the management of online paid media
  • Participate with Digital Campaign Specialists in client meetings during account planning and development, as needed
  • Consistently collaborate with all departments and management within CMG Digital Revenue & Operations to ensure the highest level of client satisfaction
  • 3+ years of experience working in a digital advertising operations or fulfillment role
  • 3+ years of experience in digital marketing including social
44

Call Center Social Media Escalations Specialist Resume Examples & Samples

  • Responds and resolves member and customer issues on a daily basis by all communication methods; telephone, email, hardcopy written format, and in person
  • Takes ownership of all individual issues from initial inception/escalation to resolution and has a mature, impartial approach
  • Responsible for handling issues immediately to ensure they are proactively addressed, and provide feedback on resolution to manager, if requested or necessary
  • Provides acknowledgement and/or response of communication within two (2) hours, full response service level expected of twenty-four (24) hours for 85% of issues, and 100% within 3 days
  • Prepares professional business correspondence
  • Maintains an understanding of business logic and branding objectives
  • Uses initiative and processes matters without supervision
  • Encourages other departments to take responsibility for issues raised to their specific area
  • Monitors overall rates to ensure personal efficiencies are maintained and exceeded
  • Administers reservations, bookings, and processes confirmation advance communication, when necessary
  • Analyzes personal performance to identify the standard of service being provided to all members and issues of concern or improvement
  • Responsible for understanding communication content and feedback
  • Responsible for reconciling and capturing details on internal systems and highlight any trends or concerns to management on possible changes and amendments to avoid reoccurrence
  • Actively researches all areas of the Company’s operation to ensure full and comprehensive services are delivered
  • Responds proficiently and confidently on all matters relating to the Company and business activities
  • Suggests viable new procedures following customer research and feedback
  • Responsible to be familiar with and comply with all corporate visions, goals, and company policies
  • Supports best practices in relation to the Company brand values
  • Completes all required company trainings and compliance courses as assigned
  • Adheres to company standards and maintains compliance with all policies and procedures
  • No prior experience or training required
  • No supervisory experience required
  • This position does not include supervisory responsibilities
  • Verified ability to maintain a typing proficiency rate of 35 words per minute
  • Skilled in negotiation fundamentals
  • Computer proficiency in Microsoft Word, Excel and Outlook
  • Excellent customer service skills
  • Proficient in time management; the ability to organize and manage multiple priorities
  • Recognizes an emergency situation and takes appropriate action
  • Able to use sound judgment; work independently, with minimal supervision
45

Social Media Support Specialist Resume Examples & Samples

  • Respond quickly and efficiently to comments & complaints via social media platforms, including Facebook, Twitter, YouTube, Instagram and blog postings
  • Use the proper brand voice & terminology to interact on our pages
  • Inbound Support calls- as needed
  • Critical or escalated outbound calls
  • Identify issues, trends, and common problems facing our users
  • Flexibility to take on a wide range of small projects
46

Senior Specialist, Social Media Operations Resume Examples & Samples

  • Excellent written and verbal communications skills; strong presentation skills
  • Strong understanding of digital/mobile/social media landscape and KPIs
  • Agency management skills
  • Must be innovative, proactive and a strong team player
  • Works well under pressure and tight deadlines
  • Experience with project management of large scale initiatives
47

Social Media Support Specialist Resume Examples & Samples

  • Resolve customer issues in real time through various social media channels
  • Research customer complaints and issues thoroughly to provide the best possible solution
  • Consistently show sense of urgency by providing prompt response to customer inquiries
  • Meet or exceed essential SMART productivity goals around time to contact as well as time to resolve
  • Maintain record of daily productivity
  • Provide essential feedback regarding escalation trends, opportunities, challenges, productivity and process improvement
  • Assist with team projects that contribute to overall department service quality, training initiatives, etc
  • Attend and participate in weekly team meetings
48

Social Media & PR Specialist Resume Examples & Samples

  • Bachelor's degree from an accredited university in marketing, public relations, communications, online communications, journalism or a related field or equivalent combination of education and related experience is required
  • 2 years of demonstrated expert experience in social media campaigns and digital marketing
  • Or any equivalent combination of experience and training that demonstrates the ability to perform the key responsibilities of this position
  • Public relations and/or public affairs experience
  • Retail social media experience is preferred
  • Technical expertise in building and maintaining social media channels with extensive working knowledge of the industry-standard tools
  • Strong writing, proof reading and editing skills
  • Ability to analyze and select pertinent facts and integrate them into communications vehicles
  • Self-starter who initiates concepts that support the department's strategic communications plan
  • Superior organizational and time management skills with a proven ability to meet deadlines
  • Ability to work independently under general supervision with specialized or varied. communication assignments related to public affairs, media relations, etc
  • Attention to detail and ability to work independently with limited direct supervision
  • Ability to read and understand social media and website metrics reports
49

Specialist Social Media Resume Examples & Samples

  • Acting like a daily news “reporter” and publisher – you will seek, simplify and then tell Honeywell Aerospace stories, facts and news every day externally via approved social media sites such as Facebook, LinkedIn, You Tube, Google+, Twitter, and many others that exist or will soon be invented
  • Assist communication leaders with crisis communications as necessary
  • Partner with the Senior Social Media Specialist Develop to implement and amplify content that integrates social media efforts in larger internal and external Newsroom campaigns
  • Research, educate and propose new or emerging types of online media opportunities to team leaders
  • Analyze metrics and provide recommendations to improve content saturation
  • Build and expand our online audiences and followers as they relate to key customers, partners, employees and media
  • Engage in online conversations via executive involvement or approved individual responses
  • Report on results from social media interactions and posts
  • Assist in managing third party agency
50

Senior Specialist, Social Media Resume Examples & Samples

  • Degree or diploma in marketing, journalism, communications or public relations
  • 2 to 3 years of experience working in social media, communications or public relations
  • LI-SP1
51

Social Media & Content Specialist Resume Examples & Samples

  • Support the Digital Marketing Community Manager and Brand Manager in the implementation of Social Media strategies and tactics for the Shooting Accessories GPL. Oversee day-to-day social media channel activities including email marketing, and Ratings & Reviews system. Assist in developing content for digital space to support brands within Global Product Lane. Specific duties include
  • Knowledgeable in a variety of social media platforms: Facebook, Twitter, Instagram, Pinterest, YouTube, and emerging technologies
  • Adhere to and when needed help develop best practices
  • Ensure key performance metrics are met for accurate and efficient campaign-specific content, engagement and overall performance
  • Strong communication skills and able to relate well to people from diverse backgrounds
  • Knowledge of social networks and passion for helping consumers
  • Strong computer and technology skills including but not limited to Excel, Word, Outlook, PowerPoint, social media networks, PowerBI, emerging technologies
  • Able to work productively and effectively when faced with stressful work situations and time pressures
  • Experience A/B testing marketing creative and copy beneficial, but not required
  • Inquisitive versus assumptive nature
  • Strong project management and organizational skills with proven ability to prioritize multiple tasks
52

Social Media Support Specialist Resume Examples & Samples

  • The Digital Marketing Team has an immediate opening for a Social Media Support Specialist. We are looking for a web savvy individual who has experience in the U-Haul customer service, has a flare for social media with the ability to help monitor our brand in the online space, and nurture those supporters into customers
  • As the Social Media Support Specialist, you will have the opportunity to monitor, respond to, track and report on online discussions about U-Haul. You will serve as a representative for U-Haul International and its affiliates in the online community
  • Monitor and proactively respond for U-Haul across several different platforms including Facebook, Twitter, YouTube, blogs, Pinterest etc. keeping in line with company best practices
  • Through community outreach, participate and initiate dialogue with existing and future customers when appropriate in order to increase following and engagement
  • Analyze content via social media for brand sentiment, relevance, influence and frequency
  • Monitor and record discussion trends in order to identify opportunities to provide a better product and service to our customer both online and offline
  • Create regular content based on industry and company related events, news, reviews, etc
  • Perform any other duties as designated by the Social Media Manager
53

Social Media Engagement Specialist English Resume Examples & Samples

  • Monitor and respond to our social audience on Facebook, Twitter, Instagram and more
  • Serve as the brand voice to actively engage with our community and provide a positive experience
  • Take initiative to seek solutions and resolve high levels of social media enquiries
  • Collaborate with various departments to deliver the best possible outcomes
  • Collaborate with the Customer Service team to escalate and resolve customer issues from social platforms
  • Use social tools to identify and track customer comments and messages
  • Proven track record achieving resolutions from complicated situations
  • Strong written and communication skills in English
  • Exceptional attention to detail, tone and grammar
  • Proven copywriting experience with a creative outlook
  • Active listening and problem-solving skills essential
  • Proven ability to work well under pressure
  • Sense of responsibility, independent and customer friendly
  • Enthusiasm and ability to work in a team and independently
  • Bachelor’s degree in English, Communications, or similar is preferred
  • For this role we can only consider local candidate, who are authorized to work in the Netherlands without sponsorship
54

Local Solutions Social Media Ads Specialist Resume Examples & Samples

  • Support Digital Campaign Specialists in achieving campaign objectives, key performance indicators, and timelines
  • Create, implement, optimize and manage social campaigns
  • Research and propose paid social campaigns on Facebook and other social networks, including design and development of strategy, identification of proper landing pages, keywords, ad copy, and post-click tagging for campaign analysis and Google Analytics insight and continuous improvement
  • Actively test and analyze key words, audiences, targeting, creative, copy and landing pages to increase ROI and drive incremental volume
  • Identify and utilize successful bidding strategies and effective audience management on social networks to hit target acquisitions volume goals and efficiency metrics (e.g., CPA, CPL, etc.)
  • Provide campaign support to key social sales representatives
  • Add performance data and commentary to client-facing monthly reports
  • Collaborate on the development of competitive analyses
  • Work with Digital Campaign Specialists and other internal resources on account and campaign related issues
  • Maintain regular contact with the CMG Social product management team
  • Keep up to date on all client and campaign communications including buy authorizations, tracking reports, buy changes, creative specifications, etc
  • 2+ years managing paid search advertising
  • Proven skills in digital campaign management including campaign performance against SLAs and KPIs
  • Resourceful, results-driven and excels at managing teams to “get things done”
  • Strong ability to negotiate and problem solve issues to positive outcomes
  • Strong interpersonal skills with demonstrated experience in cross-functional collaboration
  • Proven ability to manage multiple initiatives in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
  • Knowledge of production management platforms and digital marketing tools, i.e. Facebook, Twitter, Wordpress, etc
  • Analytical and possess the ability to evaluate data and interpret results
  • Direct experience with interactive marketing and media strategy, planning and campaign management. Digital agency experience preferred
  • BA/BS from a 4-year university or equivalent preferred
55

Social Media Support Specialist Resume Examples & Samples

  • Provide excellent support to Workplace customers and admins, including company executives, on social media platforms
  • Monitor social media posts, identify trends and follow proper escalation procedures
  • Confidently answer questions in a timely and accurate way to ensure a high level of customer satisfaction
  • Represent the Workplace brand and voice in a professional manner
  • Be a Workplace expert and stay current with system/product information, changes and updates
  • Effectively troubleshoot and resolve issues reported by customers
  • Drive to meet or exceed daily performance metrics related to key performance indicators
  • Answer inbound support inquiries during downtime
  • Minimum of 2 years of experience working with social media platforms in a professional setting
  • Minimum of 2 years of experience working in an inbound support role
  • Strong familiarity with social media platforms and best practices
  • Technical and/or B2B support experience is desired
  • Experience with ticketing software such as Zendesk, Netsuite, etc. is desired
  • Effective listening and communication skills
  • Ability to clearly explain technical steps to a non-tech savvy audience
  • Team oriented with a 'get it done' attitude
  • Ability to multitask and work in a fast-paced environment
  • A BS/BA Degree
56

Social Media Content Specialist Resume Examples & Samples

  • Develop and execute multi-channel social media campaigns to drive the Pega brand
  • Manage the monthly Social Media Editorial Calendar and assist with annual planning
  • Manage social media asset library
  • Content management responsibilities include meeting with internal stakeholders, generating content ideas and campaign tactics, obtaining legal/brand and organizational review, writing copy, posting content in select tools, and work with the digital analytics team to provide insights and reporting as required
  • 4+ Years’ marketing and/or communications experience, with 2+ years of experience in social media and content creation (preferably in high-tech industry or B2B agency environment)
  • “Always on” attitude
  • Detail oriented and focused on high-quality deliverables
  • Driven by data, analytics and reporting
  • Collaborative and built on continuous improvement
  • Understanding of social media design and visual communications
57

Specialist, Brand Social Media Resume Examples & Samples

  • Responding and promoting from all brand channels to our millions of fans & followers, including some of our most high profile events (Un-carrier Events, Super Bowl, Coachella, MTV Movie Awards, etc.)
  • Partnering with Community Managers on effective messaging, appropriate content and social media strategies
  • Fostering brand advocates: strategizing and help to implement T-Mobile's program for identifying, growing and engaging loyal online brand advocates
  • Developing customized messaging that is geared toward our T-Mobile customers and followers
  • Escalating customer service issues to cross-functional business partners as necessary
  • Social Listening: Reviewing the social web to catch opportunities as well as issues and route to the appropriate groups for resolution/visibility
  • Reputation management: Ensure T-Mobile's brand and reputation are enhanced by social media activities; integrating with PR to actively manage through communications issues using social media
  • 1-2 years’ experience in an online social media specialist, or community moderator position
  • Extreme discretion when handling confidential and/or proprietary information
  • Incredibly strong grasp of the English language that has the ability to edit his/her own work
  • Call center experience
  • Ability to produce in a fast-paced, high-volume, deadline-driven environment
  • Ability to think creatively and develop new solutions
  • Proficient in Microsoft Office Suite, Twitter, Facebook and other social media platforms
  • Bachelor’s Degree in a related field or equivalent work experience
58

Social Media / Web Specialist Resume Examples & Samples

  • Student will perform market and best practices research to develop a social media and web communications plan for future laser communications missions and activities
  • Student will research the marketing and PR campaigns of other communications entities and obtain knowledge about current social media and web best practices for both written content and graphics
  • Student will work with NASA leaders to obtain requirements to develop a communications plan and messaging for the Laser Communications Relay Demonstration and other upcoming optical communications initiatives
  • Student will work on re-branding a social media account and helping determine how to build out web resources related to laser comm
  • Must be a college sophomore, junior or senior in one of the following majors: Communications, Marketing, Public Relations or Journalism
  • Preference will be given to students with professional experience in their field of study
59

Specialist, Social Media Care Resume Examples & Samples

  • 1-2 years’ experience in an online community moderator, editing, or analyst position
  • Uses extreme discretion when handling confidential and/or proprietary information
  • Call center experience required
  • Experience with Jive Social Business Software (SBS)
  • Basic knowledge of HTML
60

Social Media Support Specialist Resume Examples & Samples

  • 1+ year(s) experience working with escalated issues and customers, dealing with non-standard issues preferred (not exclusive to but preferably in a call center)
  • 2+ years Customer Service experience required Prior experience with Social Media mediums preferred whether in Community or on Response –
  • Must have good understanding of social media landscape and appreciation for social media opportunities (Facebook, Twitter, Instagram, SnapChat, forums and ‘user voice’ surveys)
  • FRENCH - CANADIAN SPEAKING HIGHLY PREFERRED
61

Social Media Resolution Specialist Resume Examples & Samples

  • Partners with servicing and support departments to identify root cause of issues and solutions to escalated complaints
  • Cross train in multiple departments and disciplines to increase overall knowledge and allow for quicker complaint resolutions
  • Delivers and manages quality customer service experience focused satisfying the customer during the complaint resolution process
  • Evaluates phone calls, when applicable, to ensure consistent practices in accordance with policies, procedures and all state/federal laws
  • Displays conversational skill important to our Customer Experience such as empathy, sincerity, ownership, listening, confidence, and conflict management
  • The ability to determine defects or errors in process or procedure
  • Builds effective relationships with business management and maintains ongoing communication around discovered issues and potential process improvements
  • Attends meetings with other departments to maintain a working knowledge of their current process and potential struggles
  • Calibrates with peers and management on previous resolutions and calls to ensure accuracy of handling and process
  • May perform Office of the President Manager functions as needed
  • Identifies process improvements and procedural challenges, recommending appropriate solutions
  • Continuously evaluates and enhances workflow to implement best practices
  • Maintains a comprehensive working knowledge of all systems, policies and procedures
  • Performs training with new hires and with existing associates in departmental meetings
  • Ability to take on additional projects and responsibilities on behalf of AVP, VP
  • Perform other duties and special projects as assigned
  • Overtime work may be required throughout the year
  • Shifts and/or schedules may change throughout the year as dictated by management and business needs
  • Travel to multiple facilities may be required
  • May be able to lift, push, or pull materials weighing up to twenty (20) pounds
  • May be required to sit and review information on a computer screen for long periods of time
  • May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard
62

P-specialist, Social Media Care Resume Examples & Samples

  • Resolving issues and answering questions in T-Mobile social channels, including but not limited to Facebook, Twitter, G+, and chat
  • Reviewing and moderating community discussions around billing, devices, and troubleshooting flows
  • Moving community discussions to different areas as appropriate
  • Proficient in Microsoft Office Suite, Visio, and Adobe Acrobat, and other desktop publishing tools
  • Equivalent work experience
63

Specialist, Digital & Social Media Resume Examples & Samples

  • Develop, create and curate compelling content for social media editorial calendars every month
  • Concept and execute social campaigns for retail brand and suite of retail products
  • Community management on various social media platforms
  • Assist and collaborate with the team to drive digital marketing campaigns
  • Collaborate and communicate with multiple cross-functional teams to align on content and campaigns. Support regional teams in providing content and best practices for digital and social media
  • Deliver tangible KPIs as defined for projects
64

Local Solutions Social Media Ads Specialist Resume Examples & Samples

  • Support Digital Campaign Specialists in achieving campaign objectives, key performance indicators, and delivery timelines
  • Research and propose paid social campaigns on Facebook and other social networks, including design and development of strategy, ad type, identification of proper landing pages, targeting, ad copy, and post-click tagging for campaign analysis and Google Analytics insight and continuous improvement
  • Actively implement, manage, and optimize paid social campaigns to the clients’ weekly, monthly and quarterly budget goals
  • Write and test compelling ad copy that converts
  • Work closely with design team to create effective ads
  • Actively test and analyze, audiences, targeting, creative, copy and landing pages to increase ROI and drive incremental volume
  • Stay on top of industry standards, new media programs/opportunities and advise on new ways to reach targets
  • 2+ years managing paid social advertising
  • Resourceful, results-driven and excels at managing campaigns to “get things done”
  • Analytical and insights driven, possess the ability to evaluate data and interpret results
65

Social Media & Branding Specialist Resume Examples & Samples

  • Experience with managing projects
  • Knowledge of marketing across channels including digital and print
  • Familiar with market research and data analysis
  • Excellent oral and written skills
66

Digital / Social Media Content Specialist Resume Examples & Samples

  • Monitor social conversations in our local communities
  • Be familiar with digital publishing tools
  • Additional requirements: Established social media presence on various platforms. Interest particularly in Twitter, Facebook, Instagram, Pinterest, Reddit, Vine or Google+. (Candidates should supply handles for verification.) Photoshop skills preferred
67

Specialist, Social Media Resume Examples & Samples

  • 50% - Contribute to design and execute the company's social media content strategy in Quebec
  • Actively participate in developing the national strategy to grow the follower base and increase interactions with target audiences
  • Develop an annual strategy for corporate social media to promote the brand in Quebec to our clients and target audiences (B2B and B2C), in conjunction with all stakeholders
  • Serve as expert consultant providing support to all internal clients for production and activation of their content, ensuring that all aspects are compliant with social media posts (copyrights and image rights, links, image size, etc.)
  • Consolidate social media initiatives implemented by our local, national, internal and external partners
  • Ensure the Sun Life Financial brand has a presence on Facebook, Twitter, LinkedIn, Instagram, Google+, YouTube, etc
  • Identify opportunities in our digital and social media strategy and generate ideas to grow our presence
  • 20% - Develop an integrated content strategy
  • Understand the business strategy and work closely with our experts to produce the appropriate content (text, photo, video, quick poll, etc.)
  • Analyze sometimes complex business content and write engaging and pertinent messages on the appropriate channels
  • Maintain an annual content calendar and identify opportunities for amplification internally and externally where relevant
  • Document content performance to identify highest performing content
  • 20% - Amplify our positive image in the community
  • Develop and maintain an internal and external community around our social platforms
  • Promote Sun Life Financial's experts as well as the partnerships and causes important to the company
  • Record comments and discussions about the company on social media and follow up as appropriate (for example, by liaising with the various business units to coordinate tracking and answering of questions from clients on social platforms)
  • 10% - Project management and in-house training
  • Participate in training for members of senior management on their social media use
  • Manage contests and campaigns on social media
  • Perform daily monitoring and tracking, and produce competitor monitoring reports
  • Produce, as needed, the creative brief for certain campaigns focused mainly on social media
  • Produce and maintain performance indicators report
  • LI-JM1
68

Social Media Program Specialist Resume Examples & Samples

  • Management of Social Media Corporate Accounts on our main social platforms (LinkedIn, Twitter, Facebook, Google+, Youtube, Instagram, Pinterest, WeChat ..)
  • Bachelors degree or equivalent
  • 3+ years experience in digital media /social media
  • Deep knowledge of social Media platforms and social media tools for publishing, engagement and listening (Sprinklr)
  • Desired knowledge of SEO practices, Google Analytics, Youtube Analytics
  • Understanding of organic and paid social activities
  • Highly collaborative and engaged person
  • Very reactive to short-term requirements
  • Passion for social media and digital media
  • Innovative, creative, and willing to learn more
69

CX Specialist, Social Media Resume Examples & Samples

  • Monitor for conversations across the broader social web and engage when necessary
  • Provide knowledgeable, friendly and efficient service to the worldwide Airbnb online community
  • Resolve customer challenges by identifying and escalating issues to the appropriate department when needed
  • Work closely with the Marketing team during campaigns and events
  • Pinpoint trends and be able to recommend improvements to workflows and day to day operations in general
70

Specialist, Social Media Engagement Resume Examples & Samples

  • Collaborates with business units to develop projects, identify strategy and tactics, and develop the project through to implementation on American’s public social channels
  • Collaborates with internal and external communicators to share the stories of American’s team members
  • Devises creative ways of engaging customers in conversation and growing loyalty to AA’s brand
  • Oversees copywriting of social messaging for multiple social networks
  • Helps develop and adhere to a strategic content calendar for social media
  • Serves as the liaison with business units, sponsors and community partners to develop social content strategies, plans and tactics devised through collaborative partnerships
  • Oversees project management and scheduling of social campaigns, promotions, and customer messaging on American’s channels that can impact customer perception of the brand
  • Oversees Day to day channel community management, engagement, monitoring and customer response across social channels, with a specialization
  • Identifies viral and media relations issues, escalation and early warning system for Corp Comm. Coordination of social media response, and action plan for issues
  • High School diploma or GED Equivalency
  • Experience in a public relations, editorial, media relations, or social community management role
  • Bachelor’s degree in relevant field or equivalent experience/training
  • Knowledge of Microsoft Office to include Word, Excel, Outlook, etc
  • Knowledge of software applications and proficient with technology
  • Strong aptitude for problem solving
  • Effective organization and planning skills
  • Ability to concisely present work
  • Ability to effectively communicate with all levels both verbally and written
71

Social Media Content Specialist, Blockchain Resume Examples & Samples

  • Developing social content calendars and editorial plans along prioritized themes and story lines targeted at specific audiences to drive engagement behaviors across an IBM buyer’s journey to capture leads and influence preference and advocacy for IBM
  • Managing IBM branded social accounts such as Twitter, YouTube, Facebook, LinkedIn—responsible for design management, publication schedule, listening and monitoring for questions and engaging with public
  • Creating social content such as tweets, social posts, photos and blogs for external and internal communications and managing stakeholder requests for publications--ensuring compliance to IBM processes, policies, and reviews
  • Overseeing creation of social datagrams, infographics, and other visuals with a social visual design team
  • Managing social outreach plans for increasing reach and engagement in external 3rd party venues popularly used by our targeted audiences
  • Listening daily in marketplace for hot topic content creation ideas
  • Building and enabling an ecosystem of social advocacy leveraging IBMers and external advocates such as IBM Business Partners, customers, academic groups, analysts, and Industry pundits
  • Facilitating video chats, podcasts, and blog writing with the stakeholder ecosystem above
  • Building social education roadmap and training to train these stakeholders to become socially active
  • Assisting marketing teams to activate social plans for their local geographies with Worldwide resources and plans
  • Communicating social content and requirements to Web team on regular basis
  • Providing on-site social support at key IBM and third party events
  • Producing social analytics periodically
  • At least 1 years experience in managing company social accounts such as Twitter, YouTube, Facebook, LinkedIn, and G+
  • At least 1 years experience in demonstrated success in creating high-impact social plans
  • At least 1 years experience in leveraging social media metrics and listening analysis to develop plans
  • At least 1 years experience in experience activating others to be socially active
  • At least 1 years experience in demonstrated success developing and sustaining blogs and multimedia environments
  • At least 1 years experience in working on cross-discipline teams
  • 1+ years experience in activating others to be socially active
  • 1+ years experience in working on cross-discipline teams
72

Social Media & PR Specialist Resume Examples & Samples

  • Develop and define social and PR communications strategy based on Sales & Marketing objectives and commercial priorities
  • Implement and manage digital, social, PR and traditional campaign schedules in conjunction with local media agency
  • Define measurement and success criteria and ensure full campaign reviews and audits are undertaken
  • Create and execute annual PR strategy
  • Manage in-house press office ensuring smooth operation and timely response to media requests and enquiries
  • Implement a cohesive strategy for internal communications
73

Social Media Operations Specialist Resume Examples & Samples

  • 2+ years experience in digital media, marketing, social media
  • Deep knowledge of social Media platforms and social media tools for publishing, engagement and listening (knowledge of Sprinklr a plus)
  • Desired knowledge of SEO practices, Google Analytics, Youtube Analytics ..etc
  • Project management experience will be a plus
  • Excellent communication skills in English, both written and verbal
  • Customer oriented and focus on results
  • Good analytic skills
  • Ability to convince and educate
74

Social Media Content Specialist Resume Examples & Samples

  • Designs and develops social media assets for Twitter, Facebook, Pinterest, Instagram and other emerging social media channels
  • Responsible for creative production to include animations and short video formats as well as static content
  • Creates new and original artwork to support brand strategies
  • Responsible for creative development of social media assets from copywriting and design through digital production
  • Strategically aligns creative executions to creative briefs
  • Demonstrates a team player attitude by demonstrating flexibility, responsibility, self-motivation, resourcefulness
  • Manages time efficiently and show ownership and enthusiasm for the agency and clients
  • Assists in the research, coordination and execution of business pitches and development when appropriate
  • Responsible for delivering content on time through effective promotional communication, according to editorial planning calendars
  • Assists with any and all projects/assignments as requested
  • Bachelors Degree in related field. 1+ years agency experience preferred
  • Portfolio of current work
  • Proficiency with Adobe Suite (Photoshop, InDesign, Illustrator)
  • Ability to think creatively and conceptually
  • Ability to think big picture with a commitment to performance analysis with an understanding that we optimize content
  • Demonstrate an organized, proactive, professional approach to the business
  • A solid understanding of digital aesthetics
  • Flexibility to adapt ideas to meet client expectations
  • Demonstration of strong verbal, written and presentation skills, including good grammar, spelling, punctuation and attention to detail
  • Ability to work under tight deadlines and handle multiple tasks in a stressful environment
  • Actively participates in agency and professional training initiatives and seminars training
  • Flexibility to work extra hours with little or no advance notification
75

Social Media & Web Specialist Resume Examples & Samples

  • In partnership with the Marketing Manager, design, develop and implement a comprehensive social media strategy to support Newton-Wellesley Hospital’s strategic and operational goals
  • Acts as brand journalist and seeks leads to create stories and share real-time content on social media platforms that identify, engage and activate target audiences based on NWH organizational priorities
  • Responsible for day-to-day social media community management and engagement on platforms such as Facebook, Twitter, LinkedIn, Instagram, blogs and other social communities as appropriate
  • Collaborates with social media/PR agency to plan short- and long-term engagement strategies across social media platforms
  • Updates and monitors user-generated content on social media outlets
  • Provides on-call support for all social media needs in crisis/urgent need situations, including off-hours monitoring of social media channels
  • Reports on success of social media outreach and develops strategies to increase engagement and improve overall metrics
  • Stays current in the latest tools and social media strategies, tactics and platforms being used by brands; suggests opportunities to use new technologies and approaches
  • Updates website regularly to ensure content is accurate, updated, optimized for search and strategically aligned with business priorities
  • Understands best practices for writing and creating content for the web; ensures content is written clearly and effectively for audiences
  • Serves as primary website point of contact for leaders across the organization and supports website design, revises web pages/landing pages, examines and analyzes website traffic/activity
  • Serves as primary lead with website/content management system partner to ensure appropriate usage of service agreement resources
  • Assists with special projects and performs additional duties such as supporting digital marketing campaigns
76

Social Media Advertising Specialist Resume Examples & Samples

  • Planning paid social media strategy, in response to specific objectives, i.e. CPC, CPI, engagement etc
  • Setting up, implementation and optimisation of paid social media campaigns
  • Optimizing bidding, targeting and formatting strategies across all regions to ensure efficiency
  • Working with finance and your Manager to manage budgets and billing
  • Creating relevant dashboards/reports covering results, providing key insights, and making recommendations to feed into the overall social strategy
  • Building and running the global keyword and audience targeting list
  • Building efficiency/attribution/tracking tests to understand value of the activity, working closely with the content team on core Trover platforms (Facebook, Twitter, Instagram)
  • Working with your manager to create on-going test methodology to A+B test and optimize all creative/targeting/formats etc
  • Advising on campaign critical metrics and providing paid social media expertise to the programmatic team, and work with them on API integration
  • Maintaining our close relationships with key and emerging social media platforms, to ensure best practice is continually followed and we receive access to latest innovation
  • Liaising with other paid marketing teams (Marketing, Media Solutions etc.) to align with and further Expedia’s paid social media best practice
  • Strong written/verbal communications skills and can quickly establish and build healthy working relationships with customers, partners and peers
  • Expert Excel/spreadsheet management with the ability to create relevant reports and translate data into user insight and. Experience working with sizeable budgets is also vital
  • Demonstrable knowledge of social media advertising and experience of running campaigns, ideally within an agency environment and across language/regions
  • In depth knowledge of latest analytics systems, i.e. Omniture, Google Analytics etc. and how they apply to paid social media marketing
77

Social Media Quality Operations Specialist With Turkish Resume Examples & Samples

  • Implement a clear overall quality strategy with scalable processes / tools / systems that allow resource efficient monitoring of decision accuracy and effectively manage continuous improvement programs
  • Effectively manage and mentor a team responsible for diverse workflows, Quality channels, and global stakeholders
  • Assess and prioritize the top quality issues affecting the teams in your office across all decision-making channels. Drive investigation of highly sensitive issues affecting your office, working with teams and leads across Client to understand what happened and why
  • Surface creative workarounds for quality issues where tools are the root cause and a technical solution is not imminent
  • Experience in managing quality control/quality analysis organization or leading cross functional
  • Proven track record of collaborating with cross-functional groups to produce results
  • Proven track record of collaborating with cross-functional groups to produce results. Demonstrated ability to perform well in a rapidly changing and extremely global team
  • Strong critical thinking and exceptional problem solving skills. Proven track record of breaking down complex process and identifying key pain points
78

Specialist Social Media Resume Examples & Samples

  • Manages internal and external monitoring activities, including documentation and follow-up through use of social media monitoring tools and owned channels to garner insight on organic and owned conversations
  • Develops and maintains reporting dashboards that include analysis of KPIs and other metrics relevant to specific campaigns and initiatives
  • Serves as an escalation point by advising other team members on Social Media Community Management, Governance and Escalation Policies by helping to identify the correct functional area and representative, as well as recommend response strategies. This includes acting as the consumer liason lead
  • Trains, develops and mentors Specialists/Coordinators
  • Facilitates Social Media merchandise product requests and approvals by working cross-functionally with Merchandising Team, other business areas and brand partners. This also includes product fulfillment and managing inventory compliance procedures
  • Collects and analyzes information from multiple data sources using technical expertise and tools to uncover insights, statistics, trends and best practices, and proactively recommends approach/reaction to trends, outcomes and findings
  • Uses analytics to identify opportunities and develop clear business and social media measurement objectives
  • Escalates emerging issues, concerns, opportunities, best practices and trends to the Social Media Manager, Director, and/or VP, as well as appropriate functional area (if applicable), in conjuction with existing policies. Works through issues with the appropriate functional areas and share emerging trends as applicable
  • Researches, consults and educates various internal audiences on measuring social media initiatives and addressing social media issues