Service Project Manager Resume Samples
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Service Project Manager Resume Samples
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BM
B Mitchell
Buster
Mitchell
98393 Luettgen Plain
Phoenix
AZ
+1 (555) 653 4153
98393 Luettgen Plain
Phoenix
AZ
Phone
p
+1 (555) 653 4153
Experience
Experience
San Francisco, CA
Service Project Manager
San Francisco, CA
Kuhlman, Schowalter and Kuhic
San Francisco, CA
Service Project Manager
- Ensure quality and continuous performance improvement
- Work closely with the Service Account Managers to identify new opportunities, communicate and seek support for potential customer and/or project issues
- Ensures work area organized, clean and free from debris to maintain a safe working environment·
- Provides or coordinates with sales and service departments to provide service customers with service pricing quotes ·
- Account management responsibilities include developing strong relationships with customers, connecting with key contacts for each service contract assigned
- Reviews, approves, and forwards service reports, work orders, documentation, contracts, invoicing, and other service related paperwork·
- Provides a communication link between the customer, vendors, and the company to help ensure that effective service is provided to all interested parties
Los Angeles, CA
Field Service Project Manager
Los Angeles, CA
Thompson and Sons
Los Angeles, CA
Field Service Project Manager
- Analyze, make recommendations and execute financial management decisions for assigned projects
- Develops scope of work for special projects
- When assigned, lead independent product development activity as it applies to field products and applications and see these efforts through to conclusion
- Review operational procedures to assure correct health & safety action plans and communicate effectively with the health & safety organization regarding on-site specific action
- When assigned to reduce workload on Honeywell’s traditional Project Management team, take Project Management lead for smaller scope projects concentrating on field activities such as Gas and Water conversion and network deployment. In these projects, manage both comprehensive field execution activities in parallel with all traditional project management activities including financial and operational reporting
- Develop and manage enterprise level administrative programs both internal to the Field Services team and externally on behalf of the customer
- Develop unique solutions to complex field scenarios in deep cooperation with the customer and Honeywell’s technical support network
present
Phoenix, AZ
Service Project Manager Stage
Phoenix, AZ
Skiles-Ritchie
present
Phoenix, AZ
Service Project Manager Stage
present
- Manage Project Finance and develop the business: ensure financial system monitoring, participate to contract preparation and to pre-sales meeting
- Ensure with project managers and PD that CSI methodology is followed, as well, project management standards and procedures
- Project management, customer management, customer expectation, pendency of Customers or 3PP
- Determine and reach agreement on the delivery approach and create the following collateral
- Support the project management team to define timeline and risk analysis
- Manage the internal/external customer relation within the scope of the request/agreement
- Delivery Manager will answer to Head of OBS
Education
Education
Bachelor’s Degree in Construction Management
Bachelor’s Degree in Construction Management
Brigham Young University
Bachelor’s Degree in Construction Management
Skills
Skills
- Ericsson Portfolio knowledge
- Ability to communicate effectively·
- Ability to move, lift, and carry materials, equipment, parts, and completed projects·
- Good Financial acumen and skills
- Ability to apply geometric and algebraic mathematical calculations·
- Responsiveness - ability to understand, quickly adapt and act upon new information, influences
- Social Skill – ability to easily interact with other persons
- Energetic with highly developed Consultative skills
- Good Cultural Awareness
- Excellent command of English written and verbally
15 Service Project Manager resume templates
Read our complete resume writing guides
1
Sales & Service Project Manager Resume Examples & Samples
- Partner with lines of business to implement and manage projects and initiatives that impact the branch network
- Diagnose performance enhancement opportunities to improve overall sales performance in key categories
- Design, enhance and implement tools and training to support line of business initiatives and projects
- Create communications and presentations to roll out or reinforce the line of business initiatives and projects
2
Service Project Manager Resume Examples & Samples
- Manage Project Finance and develop the business: ensure financial system monitoring, participate to contract preparation and to pre-sales meeting
- Handle internal/external customer & stakeholder engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
- Position Qualifications
3
Service Project Manager Resume Examples & Samples
- Project management tools and applications
- PROPS
- Ericsson Portfolio knowledge
- Proven experience in ICT business or in a training environment
- Product or Process Management
- Good Financial acumen and skills
- Business Understanding
- Drive - determination, hard work, focus, initiative needed to act on one’s own
- Responsiveness - ability to understand, quickly adapt and act upon new information, influences
- Social Skill – ability to easily interact with other persons
- Energetic with highly developed Consultative skills
- Ability to translate customer demands into requirements
- Good Cultural Awareness
- Excellent command of English written and verbally
4
Service Project Manager Resume Examples & Samples
- Manage customer projects usually with no or limited external customer interface (responsible for the customer interface is the Customer Project Manager (CPM)), or TTM projects where the product is directed to an external customer
- Secure that the project goals are met and that assignment scope requirements are fulfilled with respect to functions, time and budget, according to the internal or external customer’s expectations
- Manage the internal/external customer relation within the scope of the request / agreement
- Drive knowledge sharing, productivity gains and to generate and/or promote add on sales
5
Service Project Manager Stage Resume Examples & Samples
- Responsible for deliver the services within agreed budget & time lime in a specific project across all service lines
- SPOC of CD inside the project, across all service lines
- Accountable E2E for deliverables quality and project execution
- Support the project management team to define timeline and risk analysis
- Delivery Manager will answer to Head of OBS
- Ensure proper alignment to CSI methodology, processes/best practices
- Ensure with project managers and PD that CSI methodology is followed, as well, project management standards and procedures
- Responsible for lead delivery Team across all service lines
- Communicate project progress, Identify Risks, Guide continuing the team and inform daily progress
- Manage the internal/external customer relation within the scope of the request/agreement
- Establish project plan baseline: define project scope, secure the necessary resources and plans and monitor all activities
- Develop the SPM discipline: simplify processes, methods and tools with innovative ideas
6
Service Project Manager Resume Examples & Samples
- Cost template
- Services Proposal description
- Microsoft Project Schedule
7
Service Project Manager Resume Examples & Samples
- Review high-level deliverables across projects and management of scope and mitigates risk across projects
- Identify sales opportunities across projects
- Report the project progress and activities to the Steering group and relevant Stakeholders
- Minimum 3-5 years proven experience in Customer Project Management
- Financial and business understanding
- Delivering Results & Meeting Customer Expectations
- LI-AT2
8
Service Project Manager Stage Resume Examples & Samples
- The Pre Sales CSI Service Desk Service Project Manager is responsible for orchestrating the strategy and delivering the services materials to the region in support of RFP's, RFI's and proactive proposals. The key job functions include but are not limited to: 1. Determine the services scope based on technical architecture and customer requirements
- Determine and reach agreement on the delivery approach and create the following collateral
- Cost template (SICOP and/or CAST tool)
- Services Proposal description or Statement of Work (SOW)
- High Level Project Timeline or Microsoft Project Schedule
- Input to Risk Assessment
- Responsibility Matrix (RACI document)
- The CSI Service Project Manager position in the COE organization requires a person knowledgeable of Telecommunications operations that understands the requirements for the implementation of Cloud Solutions specifically ECM, CEE into a Service Provider’s business and operating environment. The candidate should have operations experience as well as implementation experience in the area of Next Generation OSS solutions in Fulfillment. The candidate may have past experience as a deployment person or operations
- Experience and knowledgeable of Telecommunications operations: Deployment and/or Operations
- Understand the requirements for the implementation of Cloud Solutions Service Providers business environment
- Operations experience as well as implementation experience in the area of Next Generation OSS solutions
- Project management tools and applications (MS Office, especially Word, Excel and MS Project)
- Ericsson Costing Tool (SICOP and CAST)
9
User Experience & Digital Service Project Manager Resume Examples & Samples
- Demonstrate thought leadership in project and program management. Experience working with senior, technical, and non-technical teams. Work effectively across a wide range of stakeholders, constituencies and cultures. Manages multiple in-flight initiatives
- Communicate clearly and concisely through both written and verbal. Communication is global, cross-functional and to various levels within the organization based on the client involved. Strong interpersonal and communications skills and the ability to promote diversity
- Collaborate with UXD Client Engagement team, UX, content management teams and IT as needed to ensure there is an effective project management process in place. Partner with business units, functional and internal teams to share information, build consensus, and help ensure work aligns with the internal digital strategy and achieves common goals
- Conduct regular meeting routines with global/functional teams and internal teams to facilitate communications, monitor activities, track progress, manage budget and address/resolve issues. This role will conduct facilitated sessions with internal clients and content management teams
- Lead / Participate in team coordination routines
- Guide internal functional and global teams to ensure they have appropriate access to information, tools, and other resources needed to complete their tasks on schedule
- Guide local / functional team communications that include regular updates to key stakeholders through established channels
- 7+ years of experience creating and managing work plans, internal teams and / or clients; Project Management (PMP) Certification. Knowledge of adaptive & responsive web design, analytics, metrics, listening/monitoring, mobile, campaign management and usability
- Project Management: Ability to use appropriate tools and techniques to plan secure resources to manage, assist and ensure the progress and ultimate completion of designated projects; effectively manage time and resources to ensure that work is completed efficiently
- Knowledge of TCCC operating environments (e.g., Connect, Sharepoint) and processes used in solution design and development efforts. Includes knowledge of key organizational contacts and groups supporting local operations to allow for information sharing and issue resolution
- Business Partner Knowledge: Knowledge of business partners, global locations and client areas
- Project Management: Leverage project/program management tools and processes to lead and manage projects; including but not limited to: Project Charter, Project Plans, Project Sponsors, Status Routines, Change and Decision logs, Risk/Issue Management
- Project Budgeting: Knowledge of project budgeting procedures. Includes financial forecasting and preparation of necessary documents
10
Senior Service Project Manager Resume Examples & Samples
- Minimum of 7 years of experience in Controls Engineering
- Ability to collaborate and influence cross functional teams
- Experience working with Field services organization
- Strong understanding of MSA portfolio
- Understanding of data analytics tools & data warehouse
- Strong understanding of supply chain and shop operations
- Ability to influence multiple stakeholders and work across the matrix organization and project manage issues to resolution
- Ability to work effectively in a cross-functional team
- Ability to lead multiple projects simultaneously
- Strong business, technical, and financial acumen
- Six Sigma Green Belt or Black Belt certification or equivalent Quality certification
- Knowledge of Transportation and Global Service processes
11
Service Project Manager Resume Examples & Samples
- Engage with the Pre-Sales and Sales teams in order to adequately scope and cost project solutions
- Identify opportunities and influence the sale by conducting a business conversation with the client and positioning Dimension Data’s consulting and professional services offerings
- Ensure the project delivers the as-sold solution, remain within the base lined budget and the project delivered on time, while achieving quality criteria and maintaining client satisfaction
- Manage client satisfaction, commitment and expectations to high service levels and manage escalations adequately
- Lead bigger teams effectively within a matrixed environment
- Degree or CAPM
- Working towards PMP Certification
- Prince 2 Certification advantageous
- 10-12 years' working experience
- At least 10 years’ project management experience, preferably in a multi-national technology services environment
- Experience managing expectations when balancing alternatives against business and financial constraints
- Motivational and inspirational leader with good decision making skills and assertiveness
- Good understanding of, responsibility for and ability in all aspects of the full project life-cycle
- Proactive approach and a service orientated aptitude
- Good verbal and written communication, negotiation and influencing skills
- Strong business acumen and good understanding of general technology concepts
- Ability to engage with a variety of stakeholders and colleagues at all levels
- Ability to work in high-pressure situations
- Ability to manage urgent and complex tasks simultaneously
12
Service Project Manager Resume Examples & Samples
- Experience in development, production and testing according to the knowledge of the methodologies and processes related to management of production systems; work experience gained in companies and projects in IT
- Knowledge of Energy and Utility landscape appreciated
- Previous experience in IT environment in relevant field such as applications administration and development
- Experience in systems integration, including management of issues of interconnection, communication, etc
- Previous experience in the use of procedures for Configuration Management
- Experience designing and / or testing of complex software applications (It has appreciated the knowledge of Junit)
- Experience in automation test or continuous integration such as Jenkins, Selenium, Xray
- Good level of OS knowledge: UNIX (Sun Solaris, HP-UX), Linux, Windows
- Experience with scripting languages: Ksh, Bash, Perl
- Able to understand N-tier and 3-tier architectures
- Good knowledge of XML/ XSL/ XSLT
- Experienced with JMS, JNDI, Web Services
- Good experience with Web Servers, Application Servers and Middleware applications such as: Apache, Tomcat, Oracle WEB Logic, JBoss
- English knowledge
- Good experience with Databases: Oracle, SQL, MySql, PostGreSQL
- Good knowledge of Java programming languages
- Familiar with well-known services: ssh, ftp, NFS, Samba
- Databases : Oracle, MySql, PostGreSQL
- Java, J2EE
- Struts, JSF
- Spring Core
- LDAP interaction
- JavaScript, ExtJS or other JS Framework (It has appreciated the knowledge of AngularJs and Bootstrap)
- Web Services (RestFul, SOAP)
- SVN, GIT
- Eclipse / NetBeans / IntelliJIdea / Visual Studio
13
Service Project Manager Resume Examples & Samples
- Project leadership
- Leads the project team allocated to the project, defining main guidelines, allocating project tasks, and motivating and monitoring internal and external resources to accomplish all tasks and milestones
- Planning and scheduling : Defines, jointly with the Project Controls department, all project plan documents, including scope and financial plans, schedule and risk management plans
- Monitors and controls project financials, overseeing project invoicing status, cost, expenses and cash flow
- Identifies, qualifies, and manages project risks, and ensures that all opportunities are identified and pursued
- Captures, analyses and shares lessons learned throughout the project
- Contract, claims and procurement management
- Coordinates with Supply Chain
- Management, and successfully procures required services, materials and equipment for the project from external and internal suppliers
- Support Supply Chain Management in supplier negotiations, claims and project changes
- Acts as key contact for the customer and an escalation point for project issues
- Health, safety and environment (HSE) : Ensures the project follows and complies with company health, safety, and environmental policies
- Principles and practices of cost accounting
- Understanding and interpreting contractual requirements
- Understanding and applying Basic budgetary principles
- Mid-level computer operation skills, Microsoft office is a must, SAP is preferred
- Understanding engineering specifications and plans
- Understanding and interpreting, with assistance, applicable laws and regulations governing contracts
- Planning and scheduling Project tasks for internal and external team members
- Establish and maintain effective relationships with those contacted in the course of work
- Work under moderate stress conditions
- Must provide proof of and maintain a driving record acceptable to the department's insurance carrier
14
PG Service Project Manager Resume Examples & Samples
- Represent ABB to the client in all technical and commercial aspects related to the contract administration of assigned project
- Approve and authorize the issuance of customer and third-party documentation
- Preparing the project implementation plan
- Conduct analysis of project risks and opportunities, overseeing the development of the action plan
- Lead the project development keeping informed the team about the project status, policies, plans, actions and enforcement
- Monitor and control the project, making the necessary to ensure the technical and economic performance coordination, efficient use of resources, the implementation of standards and procedures for quality, safety and environment
- Manage, through the organization, human resources qualified and properly trained for the execution of the project activities, request the physical resources required for its development
- Authorize requisitions and purchase orders, subcontracts supplies services for the project, check its implementation, approve payment statements and billing services
- Coordinate internal audits requested by the client, developing and monitoring the implementation of corrective and preventive actions
- Manage the development of new business, prepare and obtain customer approval of order changes
- Manage the customer receiving certificates of work, payments and settlements
- Request resources for the formulation and implementation of policies, plans and programs for safety and environment
- Monitor implementation of policies, plans and programs of safety and environment
- Know and comply with the procedure for the project implementation
15
Service Project Manager Resume Examples & Samples
- Develop project proposals to our sales engineers ensuring they contain not only the correct printing solution, but also appropriate installation and project management items
- Interfaces with Customer to coordinate their activities toward project completion
- Interfaces with OEM to coordinate their activities toward project completion
- Interfaces with vendors to coordinate their activities toward project completion
- Directs and Supports field installations
- Tracks project timeline
- Post project installation, work with customer explaining importance of service agreements
- Sr. Director, NA Service
- Engineering team
- Regional Sales managers and Sales Engineers
- Integrated Solutions team
- SAR team
- Field Service team
- Project Schedules
- Directing Installation Schedules
- Technical Excellence
- High Intellect
- Interpersonal Characteristics
16
Service Project Manager Resume Examples & Samples
- Manage moderately complex projects and service contracts
- Responsible for life cycle management of assigned installations
- Establish, monitor and adjust project schedule and communication flow
- Coordinate project team effort including engineering, testing, site work activities, sub-contractors, etc
- Control project documentation
- Assess and manage project risks and opportunities
- Work in accordance with ABB procedures using applicable tools
- Ensure contract completion to meet or exceed the expected profitability
- Review status, monitor, analyze and report on contract performance
- Prepare material requests for purchasing
- Provide direction to assigned Order Administrator to open jobs, apply change orders and invoice as per contract terms and completion of milestones
- Serve as primary interface between customers and project teams on all contractual matters
- Build relationships with and influence internal and external stakeholders to deliver successful projects
- Resolve disputes over back charges, delays, warranties, etc
- Report opportunities and problems to management, as required, in a timely manner
- Ensure/manage customer satisfaction and responsiveness to customers
- Ensure quality and continuous performance improvement
- Review and approve relevant ABB Change Orders
- Pursue opportunities for additional sales and change orders related to the assigned projects
- Work closely with the Service Account Managers to identify new opportunities, communicate and seek support for potential customer and/or project issues
- Prepare quotes and implement contract changes based on customer requests using support of relevant ABB personnel
- Conduct meetings in an efficient manner
- Some domestic travel may be required depending on project assignments
17
Field Service Project Manager Resume Examples & Samples
- Bachelor’s degree or equivalent years of relevant experience
- Previous experience with Steam Turbines or Gas Turbines is critical, working knowledge of compressors is also a plus
- Strong scheduling background and proficiency in the use of Microsoft Project
18
Field Service Project Manager Resume Examples & Samples
- Responds to, supervises and completes work requested through Unscheduled Work Requests that involve labor and equipment
- Performs job walks
- Develops scope of work for special projects
- Generate project and budgetary estimates
- On site supervision of Chemical Field Technicians and Equipment Operators
- Provides training and updates to Chemical Field Technicians and Equipment Operators
- Performs other assignments as assigned by management
19
Service Project Manager Resume Examples & Samples
- Service Project Manager will liaise between customers and cross-functional internal teams, to ensure the timely and successful delivery of our solutions according to customer needs and improve the entire customer experience
- Oversees and directs Key Service Account management and service delivery
- Establish and maintain positive client relationships. In collaboration with senior management and stakeholders, define project scope and deliverables that support client goals
- Communicates directly with service account point of contact concerning service agreement services pricing, staffing, and scheduling
20
Service Project Manager Eastern Europe & Austria Resume Examples & Samples
- Managing the operational and strategic projects and deliverables
- Consider defined scope, quality, time and cost of Service projects
- Structure the projects and breaks down the overall plan in phases and milestones
- Monitoring and ensuring that the project is executed in accordance with the specified targets
- Ensuring of approved budgets for staffing/resources, costs, equipment and investments and report
- Establish infrastructure for project communication and reporting
- Identify and involve the relevant stakeholders at an operational level according to their influence on the success of the project
- Execute successful negotiations with operational stakeholders
- Performing and documening risk analysis to identify risks and calculate their effect on Service projects
- Ensure that the project team members have objectives on which they have significant impact
- Call for support from superiors if unexpected developments or roadblocks occur
- Background
21
Technical Service Project Manager Resume Examples & Samples
- Conduct weekly meetings with Technical Services team members to update interface project plans and ensure time input is complete. Collaborate closely with Technical Services team members to ensure timely and quality deliverables are completed for customer integration projects
- Owner of daily technical task triage and assignment throughout team
- Conduct regular meetings with Director, Services Operations to review resource availability and interface project slotting recommendations
- Serve as the owner for ensuring all new contracted work is entered into tracking system and all new projects are assessed for readiness prior to resource assignment
- Serve as the owner for management of Technical Services process documentation including project plans, technical task workflows, SLAs, and Confluence hierarchy
- Have familiarity with various formats (delimited, HL7, CCD(A), X12 837) and provide accurate and meaningful resource need projections specific to project type
- Conduct regular meetings with Payer partners to provide status of ongoing projects and pursue initiatives to improve data submission and customer value from outbound payer data feeds
- Track all ongoing outbound interface implementations and closely manage development and management of new outbound data feeds
- Manage and address customer escalations related to their outbound data feeds
- Manage payer knowledge base documentation
- Remain informed of current status of outbound interface development testing and approve releases as ready for production
- Maintain proficiency in commercial payer incentive programs, measures, and supporting data
- 1-2 years customer or client management experience
- Exceptional communication and organizational skills
- Passion for customer service, problem solving, and developing creative solutions
- Ability to drive consensus in multi-functional team environments
- Experience working in teams
- Familiar with Agile development methodology
- Familiar with Atlassian suite including Confluence and JIRA
- Experience in healthcare industry
- Experience with project coordination/management
- Experience with payer data integration projects
- Familiarity with clinical terminologies (ICD, CPT, LOINC, SNOMED, HCPCS)
- Experience with clinical analytics, medical informatics, or quality measures
22
Lead Service Project Manager Resume Examples & Samples
- Bachelor's Degree from an accredited college or university
- 3+ years of experience in an Controls Engineering
- ELIGIBILITY REQUIREMENTS: Willingness and ability to travel 25% of the time, both domestic and internationally
23
System Service Project Manager Resume Examples & Samples
- Project technical definition and feasibility analysis
- Project cost calculation
- Supplier technical selection
- Attend to customer meetings – Sales support
- Attend to customer meetings – Project technical coordination
- Follow OHS regulation
- Customer approach and service mindset
- Training courses
- Knowledge of applications like paint, Arc Welding, Spot Welding
24
Senior Service Project Manager Resume Examples & Samples
- Excellent organizational leadership, mentoring and time management skills
- Ability to work under pressure and manage all aspects of sales programs concurrently
- Thought leader on eCommerce best practices
- Ability to multi-task and flex with changing business needs
- Strong capacity to execute in a dynamic environment where creative thinking is required
25
E-service Project Manager Resume Examples & Samples
- Bachelors or Master or equivalent in Business Commercial or public media or Internet background. Priority for candidates who have relative experience
- Good knowledge of Internet channels and Media tools and applications
- Good knowledge of Project management
- Honest, trustworthy and helpful. Be happy to help others
- Fluent in English and Chinese, and good communication skill
- This position involves some business travel
26
Service Project Manager Resume Examples & Samples
- Five (5) years of experience in project management in engineering or HVAC/construction is required
- Completed OSHA 30 class is required
- PE, CPM, LEED professional designations is preferred
- Advanced knowledge of Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook and required
- Basic estimating skills required
- RCDD, CPM professional designation is preferred
- Proficient with construction financial programs and software preferred
27
Enterprise Service Project Manager Resume Examples & Samples
- Work closely with sales and technical forces to define customer requests accurately and effectively during pre-sales phase
- Lead solution development and draft pre-sales supporting documents such as proposals or technical bidding documents
- Take full responsibility during whole life cycle of projects regarding project scope, schedule and cost/budget. Proactively initiate all needed levels of communication or escalation activilties to secure abovementioned goals
- Manage suppliers’ performance and secure the quality of whole project deliverables before/during implementation phase
- Minimum 3 years’ work experience on instrument related industries and minimum 5 years’ experience of project leader
- Good business sense and excellent finance acumen
- Multi-national company working experience is a plus
28
Field Service Project Manager Resume Examples & Samples
- Ensure Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times
- Conduct walk-throughs and scope potential projects for clients including cost estimation, technical proposal preparation and client support
- Set-up projects; coordinate resources and scheduling; ensure proper costing/utilization of labor and equipment
- Manage large-scale field service and emergency response projects, when directed
- Direct personnel in the operational procedures to complete assignments and understands the labor and equipment requirements to complete field service projects and emergency responses
- Oversees and is responsible for projects for health & safety, profitability, completeness and professionalism
29
Service Project Manager Resume Examples & Samples
- Prepare order booking package for new order entry
- Establish, monitor and adjust project execution plan including schedule and communication flow
- Coordinate project team effort including engineering, testing, site work activities, etc
- Ensure contract completion to meet or exceed the expected profitability and customer satisfaction
- Approve purchase orders on related projects
- Report opportunities and problems to management in a timely manner
30
Field Service Project Manager Resume Examples & Samples
- Independently manage day-to-day processes and data flow for enterprise-level field activity over the life of multi-year installation projects
- Engage with third party vendors on behalf of assigned customers and take primary lead on operational matters involving field activity
- Analyze, make recommendations and execute financial management decisions for assigned projects
- When assigned, act as primary P&L lead for assigned projects from the Professional Services Catalog
- Lead organic contract teams in installation and support services projects
- When assigned, lead independent product development activity as it applies to field products and applications and see these efforts through to conclusion
- Develop and manage enterprise level administrative programs both internal to the Field Services team and externally on behalf of the customer
- Take primary lead on field troubleshooting activities
- Travel extensively to support managing the wide variety of projects Field Services is assigned and/or develops for new business
- Take primary lead in customer interactions to develop new business in parallel with conducting routine field support activity
- Develop unique solutions to complex field scenarios in deep cooperation with the customer and Honeywell’s technical support network
- When assigned to a given AMI project act as primary customer liaison to manage all third party field activity and take the lead for all management issues and project initiatives
- Conduct complex operational project planning in deep cooperation with the customer and Honeywell’s project management group
- When assigned as a program lead within the Field Services group, take primary lead for programmatic management of significant operational activities such as Field Safety, Vendor Management and Training and Development
- When assigned to reduce workload on Honeywell’s traditional Project Management team, take Project Management lead for smaller scope projects concentrating on field activities such as Gas and Water conversion and network deployment. In these projects, manage both comprehensive field execution activities in parallel with all traditional project management activities including financial and operational reporting
- When called on for proposal response the Field Service PM should be able to independently complete and submit competitive proposal and support short-list presentations as needed
- Five or more years’ experience leading field projects related to the utility industry
- Valid Driver's License with clean DMV record and ability to rent a car
- Ability to travel up to 75% mostly within the US
- Bachelor’s Degree in Computer Science or Engineering preferred
- Four or more years’ experience directly involved with metering and systems implementation experience
- Functional knowledge of electric, water & gas metering and AMI systems
- Self-sufficient and driven
- Capable of making business decisions to benefit the company and the Field Services group
- Must be flexible for long term project locations
- Excellent customer relationship skills
- Excellent oral and written communication skills and experience with preparing and presenting project status materials both internally to a support team and externally in front of the customer
31
Service Project Manager Resume Examples & Samples
- The Service Project Mgr is the responsible for the proper planning, coordination, execution and follow-up for large and complex customers where many line of business have been sold encompassing multiple JCI product lines, services and systems
- The Service Account Mgr is responsible for customer satisfaction, retention, renewal of PMA, profitability, AR as well as creating growth and fostering a long-term relationship enabling sales of new service and systems
- Account management responsibilities include developing strong relationships with customers, connecting with key contacts for each service contract assigned
- Collaborate with our sales team to provide timely follow up of pricing and proposals as requested by the key account stake holder
- Understand all contract requirements, deliverables and customer expectations whether those contracts are for PMA, service requests, installation and other JCI offerings sold into the account
- Responsible for timely proposal and renewal of PMA services
- Analyze profitability, revenue, bill rates, and timely payment of key account invoices. Work to resolve invoice disputes so that key account receivables balance within standard metrics
- Operate as the lead point of contact for any and all matters specific to key account assigned
- Build and maintain strong, long-lasting customer relationships and develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Prepares service agreement schedules, status reports and works to ensure inspections and testing comply with applicable NFPA requirements
- Have a deep understanding of site systems and installed equipment to be able to proactively ensure code compliance and timely problem resolution
- Establish and maintain customer follow-up strategies and action registers for this account. Ensure timely follow-up on all customer concerns and issues
- Responsible for ensuring a cohesive and effective delivery approach of all services and offerings, including sub-contractors, after hours support, emergency procedures, site access etc… as needed per contractual requirements
- Communicate clearly the progress of monthly/quarterly service delivery to internal and external stakeholders
- Maintain constructive relationship with other trades and customer sub-contractors to support JCI delivery of products and services
- Adhere to all JCI policies, procedures, products, programs, and services
- Minimum of 5 years’ experience as a successful Account or Project Mgr, demonstrated by consistent ability to meet and exceed customer expectation, account profitability and building enterprise relationship
- Proven account management proficiency with ability to manage multiple, simultaneous tasks, projects, partners, sub-contractors,
- Commanding knowledge of our product lines, processes, and services
- Strong organization, financial, analytical, and problem-solving skills
- Excellent computer and data analysis skills with proficiency in Microsoft Suite
- Excellent oral, written, and presentation skills with the ability to present to senior level executives within the customer account and JCI organizations
- Demonstrated leadership abilities, with these following key behaviors
32
Self Service Project Manager Resume Examples & Samples
- Accessing invoices
- Finding answers
- Keeping informed of 3rd party content changes
- Raising & tracking support cases
- Downloading software
- Accessing product brochures & guides
- Ultimately managing their relationship with Thomson Reuters online
- Project planning and project managing strategic projects from our self serve project portfolio for the "logged in are" which includes
- Creation of an in-Product help container
- Migrating Customer Zone functionality to My Account / My
- Language localization of the logged in area
- Quarterly BAU releases
- Status reporting for the project portfolio, including managing risks, dependencies and issues
- Creating and driving the plan to migrate customers from the My Account to the redesigned/re-platformed strategic "logged in area"
- Coordinating user creation bulk loads with CDM and technology teams
- Coordinating go live activities and Early life support
- Optimizing the support model for the "logged in" area, including the service introduction of the strategic "logged in area"
- Change control governance for project portfolio
- Supporting preparation of materials and capturing minutes and actions for team meetings and customer meetings
- Act as an ambassador for the Self Serve Team and evangelize the self service way!
- Successful management of multiple software projects with teams based in multiple locations
- Strong communication skills, with the ability to explain complex concepts and designs in simple terms for a wider audience
- Strong collaboration skills and ability to work as part of a team
- Degree/professional qualification or equivalent work experience required
- Fluent English essential
- Experience working with GCS or EBS/TCS
- Knowledge of Customer Zone, My Account or Open Web
- Professional certification such as PMP from the Project Management Institute is desirable
- A Graduate or a Post Graduate with excellent communications skills
- Experience on Sales force would be a plus
- Flexible to work
- Ability to communicate & manage the external & Internal Stake holders
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Senior Service Project Manager Resume Examples & Samples
- Managing projects through the entire life cycle in respect of cost, time, and quality requirements
- Monitoring and securing project delivery; following-up of production issues
- Defining and following-up agreed action plan with customer/supplier to achieve project goals
- Provide regular visibility on project progress, risks and issues
- Permanent collaboration with R&D, marketing and sales teams for coverage of deals and customer needs
- Managing answers to customer's technical questions by using internal resources, processes and tools
- Ensuring project documentation
- Coordinating the tasks with subprojects, subcontractors and 3rd parties (e.g. machine manufacturers)
- Degree in Computer Science or related fields
- Experience working in international environment and distributed project environment
- Familiar with project management methodologies like PRINCE2, PROPS or PPS
- Results-oriented and willing to work in a dynamic structure
- Both technical and customer oriented with excellent communication skills
- Curious with an open and multicultural mindset
- Fluent in Swedish & English, other Scandinavian language is a plus
- Minimum 10 years of documented experience of Project Management
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Service Project Manager for Powerplant Control System Resume Examples & Samples
- Project management of service projects
- Performance increase through business improvement, risk management, opportunity management, claim management
- Planning, controlling and reporting according to management guidelines
- Management of internal and external suppliers
- Generation, itemisation, dokumentation and realisation of contious process improvement measures
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Service Project Manager Resume Examples & Samples
- You will maintain the customer relationship within the scope of the request/agreement
- Drive project execution by tracking project activities, monitoring and handle changes, and taking care of conflicts and critical issues
- You will run project finances and develop the business: ensure financial system monitoring, participate in contract preparation and pre-sales meeting
- You will handle internal and external customer and stakeholder engagement: develop the relationship with your customers by building confidence and trust, ensure project progress
- As well as handle all customer meetings and events
- Education: (Recruiter to supply educational requirements)
- Min years of experience (Recruiter to supply)
- Consultative selling skills
- Financial acumen skills
- Market and Customer insight
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Service Project Manager Resume Examples & Samples
- Ensure planning and execution of various Service activities carried out both off and on site
- Drive and monitor Service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction
- Allocate, drive and monitor work to projects based on order content, delivery time, competencies and workload
- Take an active role in the sales of products/systems/services in accordance with the Local Business Unit strategy
- Build a sustainable customer approach to ensure local client growth, satisfaction and retention
- Drive consistent development of processes and practices based on customer feedback
- Initiate and drives continuous improvement activities
- Ensure the transfer of findings to the organization for improvement of their solutions
- Assess risks and safety hazards and implements actions to ensure people and equipment safety
- Travel requirements can vary. To be discussed during interview
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Technical Service Project Manager Resume Examples & Samples
- Responsibility for all drivetrain development/solutions activities in the US market on behalf of EA (Powertrain Department)
- Monitoring of current US market Drivetrain problems and activities being taken for their resolution on behalf of EA (Powertrain Department)
- Planning and Organization of meetings between EA (Powertrain Department), Aftersales Department, and BMW/MINI dealerships to discuss current issues and future challenges
- Organization of necessary assistance from EA Engineering specialists to investigate problems on customer or BMWNA vehicles
- Preparing, organization and Managing annual Service & Engineering Forum with EA and Technical Service/Dealer Network
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WW Service Project Manager Resume Examples & Samples
- Reports to the Product Support Manager - FPD
- Key participant on the Packaging Service and Support teams
- Knowledgeable all aspects of customer technical support, via third party providers, for flexographic customers
- Participates in R&D and CE teams as the “voice of service”
- Helps to define Kodak internal SLA with other Divisions, including processes, roles and interdependencies
- Defines and sets up Service Attributes in Kadence for managing Service support, charges, and metrics
- Effectiveness: ensures superior teamwork and communications, interacts with customers, partners, other business representative and third party support providers
- Ensure regional service requirements (Voice of the customer) are provided to worldwide product business management, development, manufacturing and other support organizations
- Customer focused!
- Travel for customer and internal face to face interaction – 10%
- General business understanding – the “overall picture”
- Interested in order to cash - find out how and why processes work or not
- Self starter – highly motivated to “make it happen”
- Strong technical knowledge and troubleshooting skills in equipment support and service, as well as consumable interaction
- Ability to define processes and modify as required to fit the organization
- Able to understand technical details and summarize into presentations
- Ability to understand technical details and summarize into presentations/plans for several different “audiences” to drive change
- Strong oral & verbal communication
- Ability to lead and motivate employees in an environment where multiple goals and priorities make focus difficult
- Customer focus and Service Excellency of attitude to address problems and resolve in order to meet customer satisfaction
- Proficiency in working with internal service systems like Kadence (can be from previous industry experience)
- In-depth technical knowledge of equipment support and service process Ideally Kodak process, but knowing competitive external processes is a plus
- A minimum of 20 years experience in printing equipment service
- Project management skills/Business process understanding
- Experience launching new products, and the subsequent field support
- Track record of high quality performance and results
- Experience working in regions outside the US and Canada
- PC skills including excel, PowerPoint, and service systems for analysis and communication
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Service Project Manager Resume Examples & Samples
- Dispatches, schedules, and answers questions regarding service orders·
- Manages to ensure service department meets expectations and deadlines·
- Responsible for controlling service costs to ensure service department stays within budget·
- Drives YESCO sign and equipment service vehicles to service customer locations·
- Orders, receives, and distributes parts and inventory for service orders to include YESCO sign, equipment, and service vehicles·
- Reviews, approves, and forwards service reports, work orders, documentation, contracts, invoicing, and other service related paperwork·
- Monitors service jobs in progress; inspects completed service orders to ensure quality ·
- Analyzes review and inspection findings to give expert determination regarding: source of problem, recommended repair, replacement, or other corrective action·
- Provides or coordinates with sales and service departments to provide service customers with service pricing quotes ·
- Approves all completed job and service orders; coordinates final service to close·
- Reviews completed work order and service documentation to calculate work hours and materials costs· Implements and sets standards for quality control and safety during service·
- Monitors preventative maintenance and coordinates repairs to service department equipment and vehicles to ensure proper operation, compliance with government regulations, and safety·
- Provides a communication link between the customer, vendors, and the company to help ensure that effective service is provided to all interested parties
- Delivers serviced signs and equipment·
- Obtains permits to transport oversize loads·
- Hires and trains new service employees and apprentices·
- Troubleshoots and repairs sign equipment and structures·
- Dispatches service employees to respond to emergency service calls·
- Responsible for ensuring safety practices are followed by the service rappel team ·
- Ensures work area organized, clean and free from debris to maintain a safe working environment·
- Performs other functions as necessary or as assigned
- Ability to read, interpret, and apply specification documents, government coding document information, safety rules, operating and maintenance instructions, and procedure manuals·
- Ability to apply geometric and algebraic mathematical calculations·
- Ability to move, lift, and carry materials, equipment, parts, and completed projects·
- Ability to communicate effectively·
- Must have a state issued driver’s license in good standing
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Cardmember Service Project Manager Resume Examples & Samples
- Support Cardmember Service in all facets of business such as projects, testing and systems/development support
- Develop and maintain an understanding of industry credit card practices/operations
- Develops a working knowledge of the Cardmember Service systems and the daily operating policies/procedures
- May serve as a subject matter expert representing Cardmember Service and participate in Project Management Office project meetings
- May participate in defining a project's high level, detailed, and functional requirements. Proactively and routinely communicates project deliverables status to the assigned Project Management Office Project Manager
- Documents and executes project test cases in the User Acceptance and production environments (as necessary)
- Develop test cases and scenarios that are relevant and relate to the workings of not only the project deliverable but also to test the end user functionality
- Addressing the business unit's production issue(s) associated with implemented projects within the warranty period
- Proactively finding and researching Cardmember Service needs, concerns and efficiency gains to produce project ideas that will benefit Cardmember Service and RPS Operations
- Research, understand and respond to Cardmember Service questions related to system questions and procedures
- This may include responding to questions or concerns by working with training to add information to The Source or via email directly to leaders
- Three to five years of experience in operations
- Good analytical, planning, and problem-solving skills
- PC proficiency utilizing a variety of software packages
- Excellent interpersonal, verbal and written communication and organizational
- The ability to work well with a variety of personalities is critical
- Must be a self-starter and work well independently with limited direct
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Service Project Manager Resume Examples & Samples
- Ensures that the project consistently applies contract and claims management, in accordance with ABB policies and contractual agreements; coordinates with Supply Chain Management, and successfully procures required services, materials and equipment for the project from external and internal suppliers; supports Supply Chain Management in negotiations, claims and project changes
- Able to develop RFQ’s with customers
- Prepares all required technical documents and reports for project contracts to be signed by the customer representative; reports work done in a timely manner and provides relevant technical supporting documents to the service execution teams and follows up when needed
- Ensures planning and execution of various Service activities carried out both off and on site; drives and monitors Service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction
- Coordinates engineering discipline across several projects, provides technical support for testing, installation and commissioning activities
- Ensures work assignments are accurately classified as warrantee or non-warrantee status; ensures that materials and components to feed Service delivery are provided optimizing cost, stock and timing
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Field Service Project Manager Resume Examples & Samples
- Lead multiple cross-functional projects simultaneously
- Achieve results by managing and driving actions to closure
- Develop, optimize, and implement processes to address new business needs
- Support infrastructure maintenance and documentation updates
- Act as a central hub linking Service, Supply Chain, Installations, Quality, and Engineering
- Strong technical background with excellent verbal and written communication skills
- Proven success leading cross-functional projects requiring coordination between diverse groups
