Service Executive Resume Samples
4.6
(92 votes) for
Service Executive Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the service executive job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
RJ
R Jacobson
Rudolph
Jacobson
28862 Rosenbaum Meadows
Phoenix
AZ
+1 (555) 955 8435
28862 Rosenbaum Meadows
Phoenix
AZ
Phone
p
+1 (555) 955 8435
Experience
Experience
Houston, TX
Service Executive
Houston, TX
Legros Inc
Houston, TX
Service Executive
- Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship
- Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or business process outsourced solution and regardless of the client’s geographic location
- Maintains contact with client at an executive level, focusing on the strategic nature of the relationship
- Represents the enterprise to the client and the client to the enterprise
- Works to maintain and grow the client relationship while ensuring ongoing customer service
- Leads the sales effort for incremental revenue opportunities and contract renewals
- Manages operational aspects of projects and is responsible for the oversight of vendors and subcontractors
Philadelphia, PA
Guest Service Executive
Philadelphia, PA
Bruen, Ferry and Sipes
Philadelphia, PA
Guest Service Executive
- Calm, efficient, and organized with great attention to detail
- A passion for delivering exceptional levels of Guest service
- Professional manner with an emphasis on hospitality and guest service
- Meets and greets all guests on arrival
- Assist with check in and check out
- Attend to all guests’ enquiries and complaints
- Ensure guests satisfaction by providing high quality services throughout their stay
present
Detroit, MI
Guest Service Executive / Agent
Detroit, MI
Hills Inc
present
Detroit, MI
Guest Service Executive / Agent
present
- Welcome guests upon arrival and check-in according to established standard operating procedures
- To provide information pertaining to the guest’s stay
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested
- To provide courteous and efficient service and if possible to comply with each and every guest request
- Check out guests courteously and accurately
- Post all charges without delay and update the folios
- To take reservation at the counter when reservation department is closed
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Oregon
Bachelor’s Degree in Business
Skills
Skills
- Demonstrates the ability to lead by example and motivate professional level staff
- Ability to exercise discretion and good judgment in making decisions
- Displays strong leadership qualities, decision making abilities, and strong business judgment
- Possesses strong personnel management skills
- Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth, and high levels of customer satisfaction
- Displays strong oral, written, and interpersonal communication skills to effectively manage and/or implement all phases of projects and tasks within the enterprise and with its clients
- Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has a thorough internal working knowledge of the enterprise
- Proven knowledge to represent the enterprise’s entire range of products to the client and the industry
- Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge
- Broad understanding of the financial and strategic aspects of the business, and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client’s business
15 Service Executive resume templates
Read our complete resume writing guides
1
LA Galaxy Service Executive Resume Examples & Samples
- Retention and renewal of LA Galaxy Season Ticket Members
- Develop and maintain positive personal relationships with LA Galaxy Season Ticket Members via out-bound calls, out-of-office face to face appointments, personalized letters and emails
- Be experts in understanding and using MLS ticket sales best practices
- Make a minimum number of touch points per Season Ticket account per year, depending upon profile of each account
- Provide prompt, thorough, and courteous responses to all inbound customer communication – phone calls, emails, mail, etc
- Implement and execute all amenities, benefits, and events for Season Ticket Members
- Respond to all Season Ticket Member service needs such as customer service issues, ticket exchange and add-on requests, financial billing, and other ticketing and team-related questions
- Utilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date
- Create, manage, and analyze all data from ticket sales surveys to improve department efficiency, retention rates, and customer satisfaction and loyalty
- Work sales table at LA Galaxy events
- Generate new revenue referrals through up-selling, cross-selling, and uncovering account referrals
- Take part in department-wide outbound call campaigns
- Other duties as assigned by the Manager of Season Ticket Sales and Service and other sales managers
- Monitor, respond to or re-route all incoming communications to general Galaxy voice mail and email inboxes
- Ensure marketing, ticket operations, and PR have all accurate ticket sales package information for website updates, order form updates, press releases, and ticketing system requirements
- Generate appropriate lists in conjunction with ticket sales management to support ticket sales initiatives
- Maintain effective and efficient CRM database
- Review and document fan complaints
- Proactively build service and experience networks and database of ideas
- A burning desire to help set the standard for client experience and retention departments in the sports industry
- A passion for maximizing clients’ revenue potential by identifying cross-selling, corporate, and Rising Stars sales opportunities
- Genuinely excited about providing an outstanding level of customer service
- Exemplary self-discipline, professionalism, pride and work ethic
- Outstanding listening, written, and verbal communication skills
- Team-oriented with a proactive positive attitude
- Willingness to take initiative and ownership of projects
- Detail oriented with ability to multi-task effectively and with a sense of urgency, sometimes under a high level of stress
- Proven to be reliable, diligent, self-motivated and dedicated
- Ability to reason and problem solve. Define problems, collect data, establish facts, draw valid conclusions, make independent decisions, and exercise independent judgment and discretion
- Quality presentation skills – ability to create, analyze, interpret, and present reports and correspondence
- Creativity and ability to see ideas through to successful execution
- Enthusiasm for and/or experience in professional sports sales and/or service
- Compliance with organizational directives
- Flexible hours required: working evenings/nights, weekends and holidays
- Bachelors degree in communications, sports, business, marketing or related field preferred
- High proficiency in Microsoft Word, Microsoft Excel, Internet use, and other basic computer usage
- Experience and training in Outbox, Microsoft CRM, or other Customer Relations Management system preferred
- Familiarity with basic tenets of sales and customer service, sports industry specific a plus
- Bilingual English and Spanish a plus
- Licenses or certificates – none specifically required
- Grooming – employee must maintain a neat, clean and well-groomed appearance. Good hygiene & professional appearance required. Business attire in office and during events. Employees may be required to wear Galaxy attire (to be provided) when representing the Galaxy in public
- Work Environment – at times the noise level may be loud (especially during games)
2
Guest Service Executive Resume Examples & Samples
- Maintain a professional & friendly manner to communicate with all hotel guests
- Define the organization of work to be performed by the team, and supervise, co-ordinate and plan daily activities
- Ensure that the brand standards and all associated procedures are applied all the time
- Handle verbal complaints tactfully and in professional manners
- Maintain the highest level of communications within the department, while keeping the team aware about the hotel and the city ongoing activities
- Ensure that all systems are updated accurately and all the front office records and filing are completed in all areas as per the hotels standards
3
Professional Service Executive Resume Examples & Samples
- Professional Services Executive is responsible for delivering sales of Abbott integrated solutions and professional services
- Complete detailed large opportunity business plan for each account
- Identify and engage with key decision makers including C-Suites in the customer organization to access their needs and provide relevant solution and professional services
- Continuous delivery of professional services contracted
- Lead in the development and presentation of proposals to sell and deliver client engagements that design, and implement business and technology solutions for medium to large customers
- Negotiate contracts resulting in long-term commitments
- Responsible for configuration and conducting informatics product demonstrations for prospects
- Must respond to functional and technical elements of RFIs/RFPs/RFQs
- Obtain complete understanding of ADD product and solution sets
- Obtain complete knowledge and understanding of professional services product portfolio
- Individual contributor role
- This position reports to the country General Manager
- Geographically the accounts will be located in the Philippines
- A minimum of 4-6 years healthcare business development and engagement sales experience required
- Minimum 5 years of experience in selling solutions and professional services
- Diagnostics industry experience preferred
- Strong understanding of how technology drives value in healthcare preferred
- A Bachelor's Degree is required
- An advanced degree is preferred
- Ability to travel 75% required
- Strong critical thinking & problem solving with ability to exercise mature judgment & work in ambiguity
- Proven ability to execute without (daily) direction
- Executive level business and financial acumen, strong team leadership skills
- Strong internal and external networking skills with EQ to develop and enhance long term relationships
- Executive presence and a “can-do” attitude
- Strong meeting facilitation and presentation skills
4
Regional Service Executive Resume Examples & Samples
- College or equivalent education background
- Knowledge of paints, construction skills
- Numeric, oral and written language applications
- Product knowledge
5
Guest Service Executive Resume Examples & Samples
- Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
- Be responsible for special room assignments and suite occupancies
- Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
- Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
- Manage the Guest Relations Desk and maintain high visibility in the Lobby to attend to Guests needs
- Assisting guests with directions and walk “10 steps” with the guests, including in-house events and out of hotel locations
- Offer assistance with luggage upon arrival and departure, and engage bell desk for assistance to take over
- Offer welcome drinks during the peak hours of check in as identified by the Management
- Manage queue at the desk if any to ensure waiting time is minimized and activating assistance from Front Office managers when required
- Escort arrival guests whenever required by the Manager on Duty
- Assist in “WOW” experience (arrival, birthday, anniversary etc.) of special guests whenever required
- Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
- Maintain the inventory of Guest amenities
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- At least 1 year of customer service experience in hotel sector
- Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
- Professional manner with an emphasis on hospitality and guest service
- Guest relations experience in the hotel, leisure, and/or entertainment sectors
- Proven ability to listen and respond to demanding Guest needs
- Cash handling experience
6
Guest Service Executive Resume Examples & Samples
- Meets and greets all guests on arrival
- Assist with check in and check out
- Attend to all guests’ enquiries and complaints
- Ensure guests satisfaction by providing high quality services throughout their stay
- Helps encourage customer loyalty by building friendly, personalized relationships
7
Service Executive Resume Examples & Samples
- College or above
- ABACUS CRS capability ticketing knowledge
- 3 years in travel industry
- Good communication skills, willing to help people, and pleasant characteristics
- Good English communication capability
- Land and sea experience
- Ability to work independently while contributing to a strong teamwork environment
- Working knowledge of Microsoft Excel, Word and the Internet
- A pleasing personality with the ability to instill confidence in customers and colleagues
- Can work under high pressure
8
Premium Service Executive Resume Examples & Samples
- Customer Service: Receive incoming Premium Seating Services general phone line inquiries and provide support to Manager for requests from Premium Seating clients. Work with Manager to maintain supervision of Luxury Suites and Club Seats. Build and sustain positive relationships with StubHub Center clients through direct and indirect communication. Fulfill general requests from Suite and Club Seat Members while keeping consistent with the guidelines set forth in the policies and procedures manual
- Event: Act as primary Premium Seating Service contact during assigned events. Solving event night ticket issue, complaints and managing the overall experience for Premium Seating Clients
- General Administration: Administer follow-up of any emails sent to Suite and Club Seat Holders. Prepare major correspondence for clients (i.e. letters, policies and procedures). Maintain event calendar for regular distribution to clients. Maintain event files for each concert/special event. Administer follow-up required from post-event reports. Coordinate legal paperwork for Club and Suite Holder accounts. Maintain client files. Coordinate meetings, as necessary. Ensure that Manager of Premium Seating Services is kept abreast of all activities relating to suites and Premium Seat Holders through established reporting procedures
- Ticket Management: Utilize CRM and ticketing systems as databases for account history, ticket orders and financials. Set up and maintain Account Manager, Mail Manager and Ticket Exchange
- New Business Development: Actively communicate with suite holders to increase SRO / Club Seat and Seat License right of first refusals. Develop referring business through member relationships
- Special Projects: Responsible for all repairs, maintenance schedules, monthly checks and coordination as it relates to Luxury Suites and Club Seats
- Attend stadium sponsored charity events within the local community
- Other tasks and duties as assigned by Supervisor
- Must have customer service-related experience and strong interpersonal skills
- Must be proficient with computers and the MS Office program (Word, Excel and Outlook)
9
Wedding Service Executive Resume Examples & Samples
- Receive groups and events and keep up to date the hotel even output
- Draw up contracts for groups and events
- Insert Rooming List in the system, update payment instructions and enter important information relevant to the group
- Negotiate budgets with customers
- Interact permanently with the Account Managers, Sales Coordinators, Reservations, Front Desk, Department Parties, Hilton Meetings and kitchen
- Act directly with the guest or client during the stay of groups and events
- Assisting site inspection
- Ensures additional arrangements i.e. wedding liturgy, decoration, bouquet & boutonniere, etc are meets with guest’s expectation
- Ensures contact details are properly loaded for post-event SALT questionnaire with group coordinator
- Takes necessary action to correct any clients’ dissatisfaction and reflects any problems or clients’ feedback with the appropriate sales person and/or catering person responsible for the event with the guidance from Sales Executive or Manager in charge
- Based on details received, to create Banquet Event Order 07 days prior to the event
- Ensure presence among the couple during the event day and offer assistance whenever needed within the reasonable care
- Maximizes revenue outside the contracted items in all aspect of hotel products including room and F&B/ Spa revenue
- Meets and greets organizer or wedding couple on arrival and departure
- Liaises with local authorities for legal weddings and vendors to ensure an on time presence and delivery of products and services
- Graduate or MBA in Management, Hospitality and Marketing
- Fluent English and a second language desirable
- Ability to analyze and manage multiple tasks
- Ability to solve problems quickly and efficiently; - Sense of organization and planning
- Proactive approach to meet deadlines and objectives
10
Guest Service Agent / Guest Service Executive Resume Examples & Samples
- Assists guest in unloading their luggage
- Show guest to the reception counter
- Ensure a courteous, prompt and efficient service
- Ensure that all luggage are properly tagged
- Delivers the luggage to the respective rooms, whenever it is necessary
- For collection of luggage, proceeds to the respective room on request for assistance
- Assisting guests in various requests and enquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings
11
Mobility Service Executive Resume Examples & Samples
- Excellent communication skills, both written and spoken
- Experience of working within a systems administration role
- Experience of surveys or feedback gathering
- Able to produce reports
- Intermediate to advanced level Excel proficiency
- Experience working with systems
- Experience of Webinar technology
12
Professional Service Executive Resume Examples & Samples
- Lead in the development and presentation of proposals to sell and deliver client engagements that design, and implement business and technology solutions for medium to large healthcare providers
- Understand the impact on customers and their key care-abouts. Identify and map the key stakeholders and decision-makers
- Build and preserve customer relationships to drive driving new sales and protect base business
- Negotiate contracts resulting in long-term commitments Integrate insights from ongoing business analysis and assessment into a multi-year plan and lead through persuasion and personal influence an internal ‘selling’ team to develop an actionable account strategy with short-term tactics to achieve desired results
13
Service Executive Resume Examples & Samples
- Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship
- Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or business process outsourced solution and regardless of the client’s geographic location
- Maintains contact with client at an executive level, focusing on the strategic nature of the relationship
- Works to maintain and grow the client relationship while ensuring ongoing customer service
- Leads the sales effort for incremental revenue opportunities and contract renewals
- Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new BKFS products or service
- Coordinates with the delivery organizations to ensure the delivery of continuous and effective services, and ensures project completion within budget and in accordance with contract requirements
- Manages operational aspects of projects and is responsible for the oversight of vendors and subcontractors
- May lead personnel who assist in the management of the client relationship
- Selects, develops and evaluates personnel to ensure the efficient operation of the function
- Identifies areas where continuous improvement can be applied, oversees the implementation of the change, and measures the level of improvement
- Proven track record in client relationship management and/or the sales of technology products and services
- Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge
- Broad understanding of the financial and strategic aspects of the business, and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client’s business
- Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth, and high levels of customer satisfaction
- Displays strong oral, written, and interpersonal communication skills to effectively manage and/or implement all phases of projects and tasks within the enterprise and with its clients
- Demonstrates the ability to lead by example and motivate professional level staff
14
Guest Service Executive Resume Examples & Samples
- Manage, effectively and efficiently, Guest requests, inquiries, and complaints
- Maximize sales revenues through up-selling and marketing programs
- Front Office experience in the hotel sector
15
Service Executive, Consumer Banking Group Resume Examples & Samples
- To provide service to customers in areas of opening and closing account, other transactions relating to current/saving/deposit/SDB accounts
- To check, verify and follow up with customer’s documentation accurately and completely, in complying with KYC/AML guidelines, company’s terms and conditions and regulation
- To handle customer’s inquiries either by phone or in person, and to give information on matters such as balance of account, exchange rate, cash transaction and product/service features
- To perform other clerical duties, correspondences and filling matters
- To achieve zero defects and input financial transactions correctly
- To co-operate and work with other internal departments on customer’s transaction
16
Guest Service Executive Resume Examples & Samples
- High school graduate
- Speaks, writes and able to type in English fluently
- Hotel School Diploma/Degree any other relevant tertiary or vocational education (desirable)
- Customer service experience in a five star environment in Front Office
- Complaint handling/ experience in a 5 star hotel (desirable)
- Proficiency in spoken and written Business English
- Able to effectively communicate with all levels of colleague and Management
- Speaks one additional language (desirable)
- Competent in Microsoft Office applications
- Opera, Hotsos, Vicas system knowledge (desirable)
17
Accommodation Service Executive Turkish Resume Examples & Samples
- Business awareness, understanding the major drivers for accommodation partners on Booking.com
- Team player with a genuine interest and ability to resolve partner problems effectively
- Fluent in both written and spoken Turkish and English
18
P/T Guest Service Executive Resume Examples & Samples
- Have a detailed hotel knowledge, including best transportation options to/from the hotel, nearest hairdresser, chauffeur and taxi services used by the hotel, nearest attractions
- Positively dealing with and learning from customer complaints and comments
- Make food and beverage and spa reservations as per guest's requests
- Handle all guests' pre-arrival requests
- Promote all facilities of the hotel and group
- Plans, organises and uses a systematic approach to get things done
- Manages time and resources effectively
- Prioritises actions and manages tasks through to completion
- Communicates openly and clearly both verbally and in writing
- Can handle more than one task/situation at a time
19
Accommodation Service Executive Italian Resume Examples & Samples
- Our ideal Candidate will have excellent communication and problem-solving skills
- Is passionate about helping customers
- Fluent in both written and spoken English and Italian
- Available full-time (40 hours per week) and flexible in work schedule
- In possession of a valid work permit for the UK
20
Accommodation Service Executive Italian Resume Examples & Samples
- Team players with a genuine interest and ability to resolve partner problems effectively
- Available 40 hours per week and be flexible in work schedule
- Fluent in both written and spoken Italian and English
21
Accommodation Service Executive Russian Resume Examples & Samples
- Resourceful, flexible and strong attention to detail
- Dependable, enthusiastic
- Ability to learn new things quickly
- Ability to troubleshoot and provide solutions quickly and efficiently
- Fluent in Russian
- Minimum 1 year at Booking.com is preferred; prior experience in hotel/hospitality industry or similar business to business roles will be considered
- Experience in the hotel/hospitality industry and/or call center experience in any industry strongly preferred
- All applicants must be currently authorized to work in the United States. No H1-B Visa Sponsorship available for this position
22
Accommodation Service Executive Swedish Resume Examples & Samples
- Resourceful, flexible with strong attention to detail
- Some previous experience in the hotel or hospitality industry, or other customer-focused industries
- Fluent in both written and spoken Swedish and English
23
Guest Service Executive Resume Examples & Samples
- Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
- Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
- Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
- Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
- Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
- Respond promptly to guest requests for a supervisor of manager
- Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
- Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
- Ensure our customers receive a fast, efficient and friendly check in and check out
- Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
- Preparation and co-ordination of group arrivals/departures. - Ensure a good performance oriented working environment within the department and motivate the staff
- Participate regularly in training courses and put the skills learned there into practice
- Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
- Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
- Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
- Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
- Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
- Ability to see and hear in order to observe and detect signs of emergency situations
24
Accommodation Service Executive Portuguese Resume Examples & Samples
- Team player, with a genuine interest and ability to resolve customer problems effectively
- Fluency in English required, Bilingual a plus
- Articulate with excellent telephone manner
- Fully fluent (speaking, reading and writing) in Portuguese
- Minimum 1 year of related work experience in a customer facing role handling customer complaints, resolving problems, etc
- Must be available to work any shift, including weekends
- Must be able to sit for shifts of 4 hours or more
25
Accommodation Service Executive Spanish Resume Examples & Samples
- Efficient, organized and able to work on own. Proactive initiative
- High school graduate or equivalency
- All applicants must be currently authorized to work Canada. No Visa Sponsorship available for this position
26
Accommodation Service Executive Greek Resume Examples & Samples
- Has excellent communication and problem solving skills
- Takes responsibility and ownership
- Is fluent in both written and spoken English and Greek
- Is available Full-time (35h/week) and flexible in work schedule
- Is in possession of a valid work-permit for France
27
Service Executive Resume Examples & Samples
- Contact assigned customers based on established schedule to ensure customer satisfaction and to provide updates and reports to customers (e.g., downtime, account receivables, service order status, etc)
- Receive calls from assigned customer optimizing each contact with existing customer by exercising exceptional customer service skills and ensuring all issues are tracked until brought to resolution which includes coordinating with appropriate departments
- Keep account team apprised of issues affecting current or prospective service for customer including business needs and changes
- Identify critical and/or recurring service issues and prepare a corrective service action plan which includes engaging client resources to execute the action plan and track performance through completion
- Document all related customer call data in the appropriate systems in a timely manner
- Conduct stewardship meetings with pre-identified customers and sales teams which may include preparing, distributing and reviewing reports
- As necessary, assist in locating customer contact information
- Maintain an in-depth knowledge of assigned client’s products and services, as well as policies and procedures regarding customer calls
- Bachelor’s degree from an accredited college or university with major course work in business administration, communications, marketing, or a related field preferred
- Minimum of two years’ customer service experience required preferably in a business-to-business environment
- One-year business experience required preferably in telecommunications, voice or data
- Provisioning, or project coordination
- Intermediate knowledge of Word, Excel and Outlook is required
- Basic knowledge of PowerPoint is required
28
Accommodation Service Executive Thai Resume Examples & Samples
- First point of contact for accommodation partners , answering questions and queries, taking action as needed
- Day-to-day communication with partners by telephone and e-mail
- Building productive relationships with partners by delivering a high level of service
- Liaising with Account Managers, Senior Account Managers and Area Managers with regards to registered accommodations
- Dealing with the settlement of complaints from accommodations and customers
29
Accommodation Service Executive French Resume Examples & Samples
- Efficient, organized and proactive
- Available 35 hours per week and be flexible in work schedule
- Fluent in both written and spoken French and English
30
Field Service Executive Resume Examples & Samples
- A proven track record in a field based customer facing role
- A history of delivering to a high standard year on year
- Strong relationship management and negotiation skills
- Ability to complete actions according to an agreed schedule and agenda
- Good levels of numeracy and literacy
- Structured, well organised and disciplined individual who is comfortable with detail and can work well under pressure
- Good problem solving skills
- Presentation Skills – Capable in presenting commercial proposals
- Business degree or equivalent is desirable but not essential
31
Guest Service Executive / Agent Resume Examples & Samples
- Word
- Welcome guests upon arrival and check-in according to established standard operating procedures
- Adhere to all credit procedures and accounting procedures as they pertain to the registration process
- To provide information pertaining to the guest’s stay
- To provide courteous and efficient service and if possible to comply with each and every guest request
- To take reservation at the counter when reservation department is closed
- Check out guests courteously and accurately
- To assign rooms and prepare keys/folders for all arriving guests and groups
- Maintain good guest relations with in-house guests at all times
- Post all charges without delay and update the folios
- Balance credit card, charges and cash
- Accurately handle cash float
- Project a courteous and hospitable attitude at all times
- Update and file registration cards for arriving guest
- Post advance deposits
- Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible
- Know guest room security, emergency and fire procedures
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested
- Develop a professional and courteous working relationship with colleagues within the Front Office and maintain an effective flow of communication with all hotel personnel
32
Public Service Executive Resume Examples & Samples
- Plan and direct the day-to-day operations of the Kansas Treasury Offset Program (KTOP) under general instruction and advice from the Setoff/KTOP manager
- Serve as system administrator for the KTOP web-based system used to maintain debtor and debt records, creditor agency contact information, debt payments, calculated debt balances; recommends system changes and enhancements
- Perform daily activities of operating the Kansas Treasury Offset Program (KTOP) including file exchanges, posting receipts, processing correspondence, answering phone calls from debtors, state agencies, and federal agencies
- Promote KTOP program participation to state agencies and other potential creditor agencies addressing the program objectives and goals, benefits, availability, and functionality
- Provide training to program participating creditor agencies, as needed
- Assist with processing receipts, billings, transfers and reconciliations for the Setoff Program
- Prepare monthly KTOP and Setoff activity and reconciliation reports
- Bachelor Degree in Accounting, Auditing or related field – Preferred
- 3 years of combined work experience and/or education in professional accounting/auditing/management, program development
- 2 years of experience working with centralized electronic programmatic or financial systems
- Experience performing customer service activities including oral and written communications to convey specific sometimes confidential information
- Strong written and oral communication skills including presentation preparation and delivery and preparing written documentation
- Excellent organization and time management skills to be successful performing multiple and varied tasks
- Proficient in use of MS Office products or comparable products with experience in a work setting
33
Guest Service Executive Resume Examples & Samples
- Maintain a high level of knowledge about Jumeirah Emirates Towers facilities and services as well as Dubai (UAE) and other Jumeirah properties. To be prepared to answer any guest enquiries and questions
- To be a continual source of information offering their assistance to all guests and colleagues
- Actively use the Jumeirah Hallmarks, Guiding Principles and the ‘Everything Considered’ approach in everyday tasks. Live the Vision, Mission, Guiding Principles and Hallmarks of Jumeirah and lead by example. Making sure the guests understand the ‘Stay Different’ concept
- Assist the Concierge and Front Office Operations with any guest service requirements
- To recognize repeat guests & their preferences. Establish and develop personal guest contacts, promote feedback and be consistently proactive in anticipating guest needs and requirements
- Promote the Sirius Loyalty program with enrolling 2 new guests on a daily basis
- Ensure that the maximum of guest information are collected with a target of 5 preferences daily and passed on to the guest history team
- Maintains open line of communication and co-ordination with related departments to ensure customer requests and complaints are handled effectively and efficiently at all time
- Adheres to the Hotel standards and SOP of guest services at all times with ensuring a high level of quality service
- Adheres to the Hotel’s health and safety procedures and policies
- Be aware of the hotel’s fire and emergency procedure
- Maintain high grooming standards to be an ambassador and the role model in public areas
- Attend daily and monthly briefings and meetings
- Making sure all arrangements for VIP’s (i.e., checking rooms, amenities, registration cards, keys, welcome letters..etc) are made in advance and making sure they are met and escorted to their rooms
- All in-house VIP’s are met during or upon departure and inviting them back to the hotel
- Minimum two years experience in a guest related job role in 5 star hotels preferably in Front Office or F&B operations (preferably has a previous Bar experience)
- Additional language i.e. Arabic, Russian, German or any other International language is highly desirable
- Highly trained on OPERA hotel management system and MICROS operating machine is a must
34
Service Executive Resume Examples & Samples
- Demonstrate behaviors based on PSCU values: Service Excellence, Passion, Leadership, Trust and Innovation
- Ability to work a flexible schedule to meet needs of the business; including being available after hours (on-call) for client emergencies and unique situations
- Ability to make decisions, act independently and effectively on complex problem resolution, determine required resources and communicate client direction to all stakeholders
- Ability to travel as needed to successfully perform position responsibilities
- Ability to be flexible and work under high pressure in a complex environment
- Ability to communicate effectively, positively and professionally at all levels with credit union operational staff and executives as well as internal support teams and leaders; Ability to build and maintain strong relationships
- Ability to perform in-depth analysis on an inquiry, concept or project and provide appropriate consultation and feedback
- Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
- Proficiency in word processing, presentation, and spreadsheet computer software applications
- Demonstrated excellent analytical and quantitative skills
35
Service Executive Resume Examples & Samples
- Bachelor’s Degree in related field or combination of education and PSCU/or relevant experience required
- Three to Five (3-5) years in a client relationship role within the financial service industry required. Three (3) years direct sales, project management, and/or service experience in payments industry
- For Credit:FDR experience required. For Debit:First Data, Star, ATM Terminal Driving, Arcot experience required. For TMC:Call Center experience required. For eCommerce:eCommerce industry experience required
36
Service Executive Resume Examples & Samples
- Identify sales opportunities and partner with the Account Executive in the execution of new products and services
- Lead and/or participate in assigned projects including cross-functional teams in support of PSCU, business unit, and/or department goals and objectives
- Maintain current operational knowledge of all PSCU offered products and service applications including its key functions and associated reports
- Maintain an understanding of payments regulations, e.g. Dodd-Frank, and how each relates to their assigned credit unions
- Ensure client operational profile is created and updated
- Mentor and assist in the training and support of other Service Executives; act as a subject matter expert and second point of escalation for issue resolution on all products and services
- Ability to exercise discretion and independent judgment when making decisions that have operational and/or monetary impact on PSCU and client
- Ability to communicate effectively with credit union operational staff and executives as well as internal support teams and leaders; Ability to build and maintain strong relationships
- Must interact positively and professionally at all levels of management and staff within PSCU, clients, and vendors
- Ability to exercise discretion and good judgment in making decisions
- Ability to maintain confidentiality of materials handled
37
Service Executive Resume Examples & Samples
- Maintain extensive knowledge of operational applications and systems used by their assigned credit unions such as Visa, MasterCard, First Data, Member Connect, Star, ATM Terminal Driving, Arcot, AccessPoint, Evolve, Apple Pay, EMV, Google Wallet; understand the specifics on reports, enhancements and exceptions handling
- Develop and maintain strong account relationships to achieve high client satisfaction ratings as reflected in member-owner and performance evaluation surveys. Act as operational service relationship manager and primary point of contact for credit union for the management of operational support and escalated issue resolution
- Maintain a thorough understanding of complex payments regulations and how each relates to assigned credit unions. Interpret policies and operational practices
- Maintain extensive understanding of contracted Service Level Agreements (SLA) requirements and Key Performance Indicators (KPI) for all clients
- Oversee and monitor open service tickets to ensure response timeliness, accuracy, and quality. Internally escalate concerns to appropriate service team managers. Ensure that all questions/inquires/issues from the credit unions are recorded and tracked through resolution following defined process with the appropriate resolution comments
- Oversee and monitor outstanding inquiries and projects for assigned credit unions to ensure quick follow up and resolution to outstanding requests and issues
- Serve as the client’s operational relationship consultant and act as their advocate, exercising discretion and independent judgment in resolving complex operational and product issues; making sound business decisions that may be outside of established parameters; demonstrating an appropriate sense of urgency and continually monitoring and communicating the status and/or resolution to the client in written, verbal and/or visual form
- Acts as consultant between various partners, all PSCU business units and the client by providing ongoing communication between all parties to ensure timely resolution of the client’s operational needs
- Independently evaluate and compare courses of action through extensive research and analysis on complex high-monetary risk product/service change requests ensuring client’s objectives are met, preventing potential financial liability and maintaining positive client relationship
- Stay abreast of and/or participate in open projects to ensure project processes are being followed both internally and externally and escalate appropriately. Participate in the appropriate processes to ensure project deliverables are aligned with client requirements
- Provide consultative guidance and operational service support on all various initiatives such as solution campaigns, product migration projects, global card portfolio changes and communications on new and existing products, services, regulatory information, and account compromise events
- Set and manage client expectations with regard to complex system functionality, compliance and timeframes as well as keeping client apprised of significant operational system changes or issues. Incumbent must possess aptitude to provide accurate cautions and clarifications related to client-specific conditions which could influence objective
- Serve as client’s primary point of issue escalation with PSCU and with all vendor partners
- Meet with credit union operational contacts and senior executives to evaluate operational opportunities for improvements and demonstrate the value of PSCU partnership with assigned credit unions
- Partner with appropriate Account Executive in preparation for scheduled review meetings on operational updates including open items. Participate in CU account plan review meetings
- Bachelor’s Degree in related field or combination of education and PSCU/or relevant experience
- Three to Five (3-5) years in a client relationship role within the financial service industry
- Three (3) years direct sales, project management, and/or service experience in payments industry
- First Data, Star, ATM Terminal Driving, Arcot experience
38
F & B Service Executive Resume Examples & Samples
- Demonstrates a pleasant personality with a mature disposition
- Is a team player and contributes to ensure the smooth operations of the Food & Beverage Service
- Is able to work on a rotating roster
- Preferably has a certification/ basic knowledge in Hospitality/ Tourism
- Take responsibility for the co-ordination and monitoring of all meetings and convention
- Ensure contracts are completed and revised
- Manage the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning
- Manage the rooming list process
- Co-ordinate the allocation of space for the conference and associated events
- Entertain clients
- Liaise with the Reservations Department for room availability and room preferences
- Liaise with the following departments in procurement of the business
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency
- Diploma in Hotel Management, Sales & Marketing or related field
- 3 years related experience, including management experience, or an equivalent combination of education and experience
- ACCOUNTABILITY
- Department Budget
- Guests Requests
- KEY RELATIONSHIPS
39
Field Service Executive Resume Examples & Samples
- A good track record of working in a customer facing role
- Sales/customer service/Account Management in a service company where analysis and attention to detail was a key success factor
- Strong relationship building & interpersonal skills
- Excellent negotiation skills with demonstrable examples of success
- Analytically minded with great attention to detail
- Team player with the ability to work on own initiative
- Structured and disciplined individual who is comfortable with detail and can work well under pressure
- Excellent time, task and Relationship Management skills
40
Affiliate Service Executive Resume Examples & Samples
- More than 3 years' in-depth experience in sales supporting & customs service function. Have FMCG or cosmetics industry background is strongly preferred
- Strong business acumen and supply chain knowledge, especially in order management or logistic coordination
- Have SAP knowledge is strongly preferred
- High willingness and ability to learn new things
- Well organized, detail oriented, performance driven & good in prioritization
41
Guest Service Executive Resume Examples & Samples
- To ensure the highest standard of welcome and that the services provided for the guests are delivered to attain the qualitative targets
- To provide day-to-day supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards set
- Responsible for the swift handling of guest requests
- Responsible for the hotel in the absence of senior managers and oversee the completion of Night Audit and End Of Day procedures
- Monitor Front Office and particularly the personnel to ensure that loyalty card members, known repeat guests and other VIPs receive special attention and recognition
- To actively ensure that loyalty membership enrollments achieve the target set and to process them accordingly
- Responsible for ensuring that all financial and audit procedures are respected
- Checking billing instructions, permanent folios and monitor guests' credit
- Support and assist Front Office personnel and all departments during peak periods
42
Public Service Executive Resume Examples & Samples
- STEP 1: Register by completing the online Personal Data Form at http://www.da.ks.gov/ps/aaa/recruitment/jobsteps.htm
- STEP 2:Complete the official State of Kansas application form at http://www.da.ks.gov/ps/aaa/recruitment/intro.htm
- STEP 3: Submit your online application to the specific agency designated on this job announcement
- STEP 4: Submit additional required documents to the specific recruiter designated on this job announcement
- Online State of Kansas Application form(send to Osawatomie State Hospital)
- Resume, cover letter, Tax Clearance Certificate (send to Vickie Bechtel, vickie.bechtel@osh.ks.gov)
- KANSAS TAX CLEARANCE CERTIFICATE REQUIRED: Each applicant applying for a State of Kansas job vacancy must obtain a valid Kansas Certificate of Tax Clearance by accessing the Kansas Department of Revenue’s website at http://www.ksrevenue.org/taxclearance.html A Tax Clearance is a comprehensive tax account review to determine and ensure that an individual’s account is compliant with all primary Kansas Tax Laws. A Tax Clearance expires every 90 days. Applicants are responsible for submitting a valid certificate with all other application materials to the hiring agency. This is accordance with Executive Order 2004-03. If you need assistance with the tax clearance, please contact 913-755-7104
