Service Executive Cover Letter

I submit this application to express my sincere interest in the service executive position.

Previously, I was responsible for direction to a team of analysts and operational professionals to understand real time member call data on call issues, handle time, quality, and with the goal to improve the consumer experience, provide excellent customer service delivery and quality and ensure mechanisms are in place to exceed member, purchaser and regulator expectations.

My experience is an excellent fit for the list of requirements in this job:

• Technology Specific Certifications preferred
• PMP, ITIL v 3 Foundation, Six Sigma, and any relevant technical certifications preferred
• Able to withstand work pressure and customers’ demands
• Patience when handling customers
• Maintain a valid unrestricted California Fire & Casualty Solicitors license and a valid Drivers license
• Achieve and maintain advanced insurance designations applicable to the above duties such as CPCU or CIC designations
• An immaculately presented, articulate and highly organised person
• Be punctual, reliable and capable of working independently part of a busy team

I would like to submit my application for the service executive opening. Please accept this letter and the attached resume.

Previously, I was responsible for insights to leadership about operating trends, including overall financial results, reserve analysis and exceptions noted in the record to report, order to cash and procure to pay cycles.

Please consider my qualifications and experience:

• Knowledge of Oracle (desirable)
• Good in excel/ppt/word
• Establish, solidify and own strong operational account relationships that result in excellent client satisfaction scores as reflected in periodic surveys
• Function as the client’s operational relationship consultant and act as their advocate, exercising discretion and independent judgment in resolving complex operational and product issues
• Partner with Account Executive in cultivating and preserving a positive account relationship
• Develop and maintain an understanding of payments regulations, Dodd-Frank, and how each relates to their assigned credit unions
• In conjunction with assigned Account Executive, serve as liaison for product implementations, program start-ups, and de-converting credit unionsother matters of significance as necessary
• Extensive Customer Care Experience

In response to your job posting for service executive, I am including this letter and my resume for your review.

Previously, I was responsible for prompt, confidential and reliable technical support for a wide range of IT equipment and software including Google Apps, Apple, PC, printers, wifi, etc.

Please consider my experience and qualifications for this position:

• Experience of auction process and a genuine interest in fine art preferable
• Fluent Mandarin, Cantonese and English is essential, additional language skills would be advantageous
• Maintain extensive knowledge of operational applications and systems used by their assigned credit union such as Visa, MasterCard, First Data, Member Connect, AccessPoint, Apple Pay, EMV, Google Wallet, Score Source and Evolve
• Maintain extensive knowledge of operational applications and systems used by their assigned credit unions such as Visa, MasterCard, First Data, Member Connect, Star, ATM Terminal Driving, Arcot, AccessPoint, Evolve, Apple Pay, EMV, Google Wallet
• Maintain a thorough understanding of complex payments regulations and how each relates to assigned credit unions
• Serve as the client’s operational relationship consultant and act as their advocate, exercising discretion and independent judgment in resolving complex operational and product issues
• Stay abreast of and/or participate in open projects to ensure project processes are being followed both internally and externally and escalate appropriately
• Maintain an understanding of payments regulations, Dodd-Frank, and how each relates to their assigned credit unions

I would like to submit my application for the service executive opening. Please accept this letter and the attached resume.

Previously, I was responsible for direction to a team of analysts and operational professionals to understand in real time member and call data on call issues, handle time, quality, and with the goal to improve the member experience, provide excellent customer service delivery and quality and ensure mechanisms are in place to exceed member, purchaser and regulator expectations.

My experience is an excellent fit for the list of requirements in this job:

• Effective English, Vietnamese communication (written and verbal)
• Familiarity with sales processes and forecasting
• Domain experience in Information Management, Storage Management, Disaster Recovery, IT Infrastructure and/or IaaS preferred
• Should have an in-depth knowledge of selling strategies, development of proposals, contracts, close plans and statements of work for professional services
• Experience writing and presenting Quarterly Business Reviews (QBR's)
• Able to work on own initiative and prioritise daily workload accordingly
• Accurate processing of information
• Flexibility around busy periods at month end

I am excited to be applying for the position of service executive. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for guidance and training to branch personnel on operating risk issues and handling of exceptions and adjustments.

Please consider my experience and qualifications for this position:

• Network Design, implementation and management of Large LAN/WAN infrastructure
• Experience supporting local and long distance network topology
• Knowledge and experience with all Legacy-T High Speed Packet Service (HSPS) products
• Background in Service Management
• Ideally be educated to a minimum of higher grade level or equivalent
• Excellent command of the English language, with strong written and verbal communication skills, and will be able to communicate effectively across all levels with clients and colleagues
• Understanding of administrative workflow systems
• Work in a demanding environment and will demonstrate strict attention to detail, while managing multiple deadlines