Security Dispatcher Resume Samples

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S Corwin

Santos

Corwin

18104 Hodkiewicz Passage

Detroit

+1 (555) 567 8109

18104 Hodkiewicz Passage

Detroit

Phone

p +1 (555) 567 8109

Experience Experience

Philadelphia, PA

Security Dispatcher

Philadelphia, PA

Hayes Inc

Philadelphia, PA

Security Dispatcher

Tracks network trouble and repair. Provides telephone assistance and support to Technicians during troubleshooting and repair
Customer service; provide assistance to faculty, clients and residents in a courteous and professional manner
Assist in covering the IFM Business Manager when scheduled out of the office: administrative tasks and after hour decision making on procedural situations
Provide administrative and technical support to G4S management and security personnel
They will be responsible for handling miscellaneous administrative tasks as time permits and will assist the manager and supervisors with these tasks
Perform other duties as requested by management
Initiates communication with team leader/manager when additional staffing support is necessary and assists with resolution of those issues

Detroit, MI

Security Dispatcher / Concierge

Detroit, MI

Skiles LLC

Detroit, MI

Security Dispatcher / Concierge

Provide administrative support to the Security/ES Supervisor
Manage process for updating residents’ File of Life
Assist with contacting residents during latch checks
Assign and place in computer resident and employee access stickers
Monitor Fire Alarm System
Log residents who are transported to the hospital in the Census book
Dispatch Security/ES on calls for service

present

Boston, MA

Emergency Services & Security Dispatcher

Boston, MA

Lindgren-McKenzie

present

Boston, MA

Emergency Services & Security Dispatcher

present

To answer site 24x7 telephone and make referrals as per Operating Discipline
Use communications system to direct responders to the site of an incident (dispatch)
Communicate as per the Operating Discipline during normal conditions and emergency conditions
The Dispatcher is the main focal point for all communications
They coordinate all communications throughout all normal activities as well as all emergency incidents, and utilize more resources on a day to day basis than any other ES&S Team member
Quality program implementation: Provides data, reporting and analysis to support the quality program, provides continuous process improvement
Assists department management staff with special projects, communications and procedure development as assigned

Education Education

Bachelor’s Degree in Respect

University of California, Berkeley

Bachelor’s Degree in Respect

Skills Skills

Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals
Ability to recognize, acknowledge, respect and effectively interact with different ages and cultures
Excellent customer service skills coupled with the ability to work in a fast paced, high volume environment
The ability to quickly learn new tasks/concepts
Computer literacy and the ability to quickly learn new computer-driven systems
Ability to write in a clear, concise manner with good grammar and spelling
Ability to identify critical issues quickly and accurately
Ability to organize information, paper, and files in an intuitive manner making accessing information quick and easy
Ability to communicate effectively both orally and in writing, utilizing good grammar and spelling
Strong communication skills (both written and verbal)

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10 Security Dispatcher resume templates

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Security Dispatcher Resume Examples & Samples

The dispatcher will also be entering all calls for service into a computer data base
The dispatcher will answer radio calls from security officers and input patrol checks and other info in the call data base
They will be responsible for handling miscellaneous administrative tasks as time permits and will assist the manager and supervisors with these tasks
Dispatch personnel are responsible for providing exemplary customer service to both internal and external customers through their daily activities
Comply with all safety policies, practices and procedures and report all unsafe activities to supervisor and/or Human Resources
Track Security Patroller's locations throughout shift
Able to get to work in all weather conditions including heavy snow
Ability to read, write, speak, and comprehend English language proficiently
Able to work a flexible schedule including weekends and holidays -required
High school diploma/GED -required
Proficient with computer and specifically MS Office applications -required
Outstanding phone and customer service skills –required
Previous dispatch radio experience -preferred
Approachable, friendly, and out-going personality
Ability to multitask, stay calm in stressful situations, and work independently with minimal supervision
Ability to communicate professionally with coworkers, customers and vendors
Knowledge of Breckenridge Mountain and Hospitality areas -preferred

Security Dispatcher Resume Examples & Samples

Customer service; provide assistance to faculty, clients and residents in a courteous and professional manner
Must possess a minimum of one (1) year of work experience as a dispatcher
Ability to operate radio or telephone equipment and/or console monitors
Proficiency with Microsoft Office applications

Security Dispatcher Resume Examples & Samples

Promptly answers phone and radio dispatch in a positive and clear voice with standard greeting
Is familiar with the operation and function of hand held communication devices
Listens to ascertain the correct dispatch information and accurately relays information
Records accurate messages and recalls for staff as requested
Receives information and requests and, inputs carefully into the automated systems
Is familiar with the operation of the resort two way radio communication system procedures and etiquette
Acts as a dispatcher for security, guest services and property operations employees
Provides timely information via paging system and two way radios to employees in response to emergencies and guest requests such as plumbing problems, shuttle service, etc
Briefly answers basic inquiries e.g. time, extension numbers, outlet hours, etc
Operates facsimile to send, receive. Operates photo copier
Remains calm and polite especially during emergency situations and / or heavy resort activity
Knowledgeable of resort emergency procedures and part played in them
Completes guest callback as required and ensures that all quests questions are answered correctly and ensures that concerns are followed up and have been resolved
Assists security associates as needed
Performs other duties as requested by supervisor
Maintains clean and safe work environment
Clocks out at end of shift and departs property until next scheduled shift
High School diploma or equivalent and/or experience in a hotel or related field preferred
Flexible and long hours sometimes required
Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Attend all hotel required meetings and trainings
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be able to cross-train in other hotel related areas
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs

Security Dispatcher Resume Examples & Samples

Tracks network trouble and repair. Provides telephone assistance and support to Technicians during troubleshooting and repair
Analyzes the alarm and status messages to determine the source and severity of the alarm conditions, and then determines proper response and/or corrective actions
Receives, accurately screens, and dispatches one-call tickets for multiple customers
Reads and interprets maps, as-built drawings and atlases for telecommunications, sewer, water and electrical facilities
Provides clear and concise information to field personnel in emergency situations
Tracks and closes out each locate ticket. Then enters information into ticket management software
Prepares weekly reports to track ticket and locate volumes for billing purposes
Interacts with multiple clients, outside contractors, and other internal departments in a professional and efficient manner

Security Dispatcher Resume Examples & Samples

Monitor life safety systems
Answer telephone calls, respond to guest inquiries and requests and dispatch Security Officers to respond to guest calls in a timely, friendly and efficient manner
Track guest inquiries, reports and requests via a manual log and/or an automated property management system
Manage key distribution (i.e. supply room keys, guest room keys, etc.), as needed
Perform additional duties and responsibilities in the Security department, as directed

Security Dispatcher Resume Examples & Samples

Must be able to send, receive, and record all calls via phone and radio
Must be able to complete dispatch daily log, case log, and highlight logs
Must provide administrative and technical support to the Shift Supervisor and Project Manager
Must be able to pass a CPR/First Aid Course

Lead Security Dispatcher Resume Examples & Samples

Alarm monitoring and response; sound alarms or call police, fire department or Emergency Medical Services (EMS) in case of emergency
Ensure appropriate security personnel responds to emergencies, alarms and phone calls
Maintain accurate daily activity reports as required through risk360 incident and case management
Produce statistical assignments through Secure Trax
Provide administrative and technical support to G4S management and security personnel
Ability to meet and maintain any applicable State licensing or certification requirements
Bank Protection Officer - 500 Sign on Bonus (Oceanside, CA)

Security Dispatcher Resume Examples & Samples

Monitor Fire Alarm System
Receive emergency calls and dispatch appropriate resources
Provide assistance to the Hospitality Associate I as needed
Provide administrative support to the Security/ES Supervisor
Ability to maintain composure; deal calmly with emergencies and ambiguity and to learn quickly when facing new problems. Must have situational awareness
Ability to communicate effectively both orally and in writing, utilizing good grammar and spelling
Ability to use time and resources efficiently
Must have the ability to orchestrate multiple tasks and activities at the same time in order to accomplish a goal
High school diploma or GED required
1 year experience in Security/ES dispatching
Ability to write in a clear, concise manner with good grammar and spelling

Security Dispatcher Resume Examples & Samples

Responsible for active monitoring CCTV (Closed Circuit Television)
Facilities call center operations: Input and management of incoming incidents and work order requests including follow through utilizing multiple tracking systems. Report out on assigned aspects of the CMMS and other incident management systems and follow appropriate data maintenance processes to ensure incidents and asset issues are continuously updated and issues are addressed in a timely manner with appropriate responses that are in alignment with C&W Services policies and procedures. Issues requiring a response include but are not limited to Building Management Systems (BMS) alarms, Security system alarms, Global Security calls, and facility service requests
Responsible for initial data input for all requested work orders and appropriate escalation of work orders based on priority level
Responsible for data input on reported incidents
Ensure performance of quality work and regularly communicate status of work orders, devices, and systems to clients, customers and IFM Business Manager as appropriate
Quality program implementation: Provides data, reporting and analysis to support the quality program, provides continuous process improvement
Interaction and work with informal and formal teams, with other employees and customer representatives from various departments demonstrating a professional demeanor at all times
Report to IFM Business Manager on a regular basis (daily/weekly/monthly) on conditions relative to general operations, assigned tasks, and day to day activities
Responsible for participating in training and continued professional development in the areas of advancing technology, safety, and general skill improvement
Responsible for maintaining knowledge of current call center policies and procedures
Ability to work mandatory overtime hours to accommodate call center needs as well as to support on-call rotation
Perform all other tasks as assigned by the IFM Business Manager in response to the needs of the client
Responsible for assisting in reviewing written reports, assessing all needed information is present
Ensure fellow analysts tasks are completed as scheduled
Assist in covering the IFM Business Manager when scheduled out of the office: administrative tasks and after hour decision making on procedural situations
Assist in conducting training scenarios with fellow analysts and new hire training
Lead a team of approximately 9-10 C&W Services staff alongside of the IFM Business Manager
Facility Management, Business Administration, Construction Management, Security Management, or Business Intelligence / Database Management degree from an accredited university preferred or equivalent in training and experience
1 year experience in a fast paced, rapidly changing work environment preferred
Working knowledge of facilities security, electrical and mechanical systems is preferred
Proficient with Microsoft Office Suite of software including Word, Excel, and PowerPoint
Action oriented with an inherent sense of urgency
Strong customer satisfaction work ethic
Demonstrates attention to detail
Understands business implications and decisions
Displays orientation to profitability
Aligns work with strategic goals
Ability to read, analyzes, and interprets general business periodicals, and technical procedures
Ability to write reports, and business correspondence

Security Dispatcher Resume Examples & Samples

Receive emergency and non-emergency calls for security service and medical assistance
Prioritize calls and initiate appropriate action based on incident type and importance
Contact police, fire, ambulance in emergency situations and coordinate proper response
Dispatch security officers or other personnel using two-way radio or telephone
Operate and monitor a wide range of moderately complex computer driven equipment, including
Systems for life/safety, security alarm, closed circuit television and building automations
Query callers to obtain detailed incident information, record duties and activities
Generate reports, maintain records, and perform data entry functions
Operate multi-line telephone system
Notify appropriate managers or supervisors of critical conditions on a 24-hour basis
Performs other duties as assigned but only after appropriate training
High school diploma, GED or equivalent
2+ years dispatch or communications experience in a busy, high-stress environment
An approved equivalent combination of education and experience
Prior experience in a health care setting
Computer literacy and the ability to quickly learn new computer-driven systems
Ability to handle a high volume of work, multiple simultaneous tasks, and interruptions
Proficiency in customer service; emotional control/tact in dealing with the public
Prior experience monitoring fire/life safety systems
Prior experience using a multi-line phone system and/or helping customers by phone
The ability to quickly learn new tasks/concepts

Emergency Services & Security Dispatcher Resume Examples & Samples

The Dispatcher must demonstrate a positive attitude towards all team member and all customers/clients
To answer site 24x7 telephone and make referrals as per Operating Discipline
Communicate as per the Operating Discipline during normal conditions and emergency conditions
Use all relevant information systems to gather information on emergencies and communicates as required
Use communications system to direct responders to the site of an incident (dispatch)
The Dispatcher is the main focal point for all communications
They coordinate all communications throughout all normal activities as well as all emergency incidents, and utilize more resources on a day to day basis than any other ES&S Team member
The Dispatcher must have a thorough understanding of all department and Company procedures and how they apply to ES&S operations
A minimum of 1 year of dispatch experience is required
Must work a rotating 12 hour shift; all shifts, night, weekends and holidays
Must be able to work in an empowered team environment as well as work independently
Must have excellent communication skills both oral communication and written communication. All reports are distributed by Dispatchers therefore it is important to have excellent writing skills
Previous experience demonstrating accountability is required
Must be self-directed
Must be able to stay calm under pressure
Must be proficient in Microsoft Word, Excel and Outlook
Must be able to read, write, and speak English
Previous experience in a security and/or emergency related role is preferred
Previous experience monitoring alarm systems, including fire alarms, executive alarms, etc. is desired

Security Dispatcher Resume Examples & Samples

Access control, computer aided dispatch and intermediate computer skills preferred
Knowledge of closed circuit TV and alarm systems preferred
Excellent customer service skills coupled with the ability to work in a fast paced, high volume environment
Strong writing skills to provide and maintain documentation to support data
Intermediate computer skills; typing, use of database software, communications equipment and access programming
Strong technical skills and a desire to expand computer and technical skills
Excellent communication skills, including but not limited to, telephone answering techniques positive image, tact and diplomacy, active listener, articulate
Good organizational skills to handle multiple tasks and prioritize and handle diverse, stressful situations
Discretion and judgment in handling confidential information
Ability to work well and effectively under pressure individually as well as in a team
Ability to recognize, acknowledge, respect and effectively interact with different ages and cultures
Strong problem solving: critical and analytical thinking, good judgment, prioritizing, decision making ability, industrious and creative resolutions for positive outcomes
Professional orientation: attuned to current theory and practices to support performance; pursue personal growth and development
Ability to obtain security, police, EMS certifications and licensures, CJIS Operator certification and other communications center/emergency dispatch center operator certifications as may be offered or appropriate
Experience in hospital, security/police, emergency medical or customer servicesrequired Radio communication experience required
Previous experience in a communications and/or alarm monitoring operation preferred

Safety & Security Dispatcher Resume Examples & Samples

Coordinates and/or dispatches staff in response to requests for service. Retrieves recorded documentation as required
Initiates communication with team leader/manager when additional staffing support is necessary and assists with resolution of those issues
One year of related experience required
Obtain Non-Violent Crisis Intervention training within 90 days of employment

Security Dispatcher Resume Examples & Samples

Maintain awareness of lock and unlock protocols for various locations
Answer all phone calls, helping customers through to completion of their problem of local security issues
Answer radio calls and dispatch with a clear and professional demeanor
Properly format visitor requests to enter into the management system
Maintain awareness of and rotate duties through both Glendale and Burbank properties
Maintain proficiency of GSCC systems for incident management, emergency notification, visitor management, camera management, and door management systems locally
Produce local daily activity logs
Maintain knowledge of Unified Incident Command Team activation protocols
Manage multiple phone calls and radio channels
Dispatch security, fire and medical resources experience
Experience with incident management software
Commitment to strong customer service mindset at all times
Check email in a timely manner
Positive attitude and team player mentality
Dispatching, Security, Call Center or Communications Center Experience
Basic Microsoft outlook skills and experience

Security Dispatcher / Concierge Resume Examples & Samples

Monitoring of Emergency Call System for independent living
Dispatch Security/ES on calls for service
Assist with contacting residents during latch checks
Log residents who inform us that they will be away in the away book (as needed)
Make resident badges as needed
Manage process for updating residents’ File of Life
Must demonstrate a high degree of respect and caring, commitment to diversity, integrity, responsibility, teamwork and a commitment to excellence
Ability to communicate calmly with Residents, visitors, and all levels of staff; act in a reassuring manner and adept at diplomacy and tact while displaying good judgment
Keyboard repetitive motion

Security Dispatcher Resume Examples & Samples

Manages and responds to calls and/or alarms and initiates immediate response
Monitors the activities of persons on the premises by way of surveillance systems and communications
Minimum Requirement: High School Diploma or equivalent

Security Dispatcher Resume Examples & Samples

Required - 1 year experience as a telephone operator, dispatcher or related experience
Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard
Demonstrates Good Judgement
Must possess a good command of the English language, along with the ability to speak clearly and distinctly

Security Dispatcher Weekends Resume Examples & Samples

Monitoring of all pull cords for independent living. Track status of resident involved in situation
Receive emergency calls from residents and staff and dispatch appropriate personnel
Dispatch Security and EMS on calls for service
Dispatch ambulance, private ambulances or 911 as needed
Assist Security personnel with latch checks on a daily basis and in other areas as needed

Retail Security Dispatcher Resume Examples & Samples

Have at least one year of previous dispatch experience, preferably in Security, law enforcement, or military
Be able to qualify for our company's driving program which includes being at least 21+ years of age, have a clean MVR for the past (3) years, and have a valid Tennessee drivers' license
Have, or be willing to be certified in, CPR and handcuffing

Security Dispatcher Resume Examples & Samples

2 years of experience handling complex matters that includes applying organizational policies and procedures
1 year of prior experience working in environment with urgent or emergency conditions
Ability to speak clear and concise English
1 year of prior experience in dispatching environment experience
Prior health care experience

Security Dispatcher Resume Examples & Samples

Answers and prioritizes incoming calls
Maintains a high level of knowledge in emergent and non-emergent protocols and procedures to provide accurate communications with campus staff and external emergency response agencies
Provides support for the Security Officers by monitoring of activities via radio and tracking their locations and duties. Initiates and assists in coordination and communications in response to facility emergencies
Maintain officer call logs to include officer dispatch time, location, request made and clear times
Logs any follow up information received from officer
Tracks shift calls that include complaint details such as name, location nature of call, resolution
Logs incidents, i.e. fire, helicopter incoming and take-off, combative patient, emergency response events
Monitor Systems (CTV cameras and activity, Access control system, Activity/ Gas Alarms, Duress Alarms on Monitoring Station and Fire Panel system, Weather Radio, Temp Trak)
Provides services and response to each system agreement
Assists with building/area lock downs, turning off employee cards, etc
Logs and communicates deficiencies
Ensures control center equipment problems are promptly reported and corrected. Maintains awareness of repair status
Communicates supply needs with Control Center Lead, Leads, Supervisor and Director of Security
Maintains an up to date operations manual of control center equipment and procedures
Update manuals as required by operations or equipment changes
Assists department management staff with special projects, communications and procedure development as assigned
Works on projects as assigned
Maintains and keeps updated the quick reference index of procedures and resource information for routine and emergency situations
Identifies out of date information and any new information required
High school graduate or equivalent required
Associate's or Bachelor's degree preferred
Less than 1 year experience required
Preferred experience as a dispatcher in a hospital setting, law enforcement, fire or EMS dispatcher
Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (use a mouse, navigate in Windows, Outlook, etc)
Conflict Resolution: Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions. Uses influencing strategies to gain genuine agreements; seeks to persuade rather than force solutions or impose decisions or regulations
Crisis Intervention: Ability to identify, assess, understand, and cope with a serious situation, especially from the moment it first occurs to the point that recovery procedures start
Critical Thinking: Gathers and integrates critical information, recognizing and addressing underlying assumptions of others, to arrive at effective solutions; breaks down problems into simple tasks or activities; analyzes relationships among several parts of a situation
Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection
Office Skills: Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
Safety Testing and Practices: Knowledge and application of safety practices, fire and disaster policies and procedures; safety testing, performance verification, and operations procedures for various types of equipment
Security: Knowledge and skills related to precautions and activities that prevent or guard against crime, attack, sabotage, or destruction

Security Dispatcher Resume Examples & Samples

Use proper radio etiquette at all times
Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks
Maintain and review daily activity log
Maintain confidentiality with respect to guest and employee incidents
Hold briefing with Guest Services staff both at the beginning and end of shift
Check ID of visitors/employees as necessary
Access secured areas for authorized personnel
Maintain an awareness of legal limitation of position (local, state and/or federal ordinances)
Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards
Assist during medical emergencies
Respond to emergency situations, including medical, security, guest complaints, etc
Investigate assault complaints
Assist outside agencies, as necessary, to maintain effective liaison
Respond to altercations, and investigate
Have knowledge of hotel and guestroom locking systems
Monitor TV cameras, if applicable
Administer First Aid/CPR as necessary
Challenge suspicious persons
Check safety hazards
Complete Incident/Accident reports in a clear and concise manner
Monitor employees as they enter and exit the building
Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel
Document all deliveries
Patrol area to insure that areas are secure and free of unauthorized persons and disturbances
Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable

Security Dispatcher Resume Examples & Samples

Minimum 22 years of age
No felony convictions
Experience in CCURE 9000 or similar integrated access control application preferred
Experience with VideoEdge/Victor or similar integrated video application preferred
Ability to handle stressful situations effectively
Answers and handles Security and Transportation phone calls
Answers any University calls after business hours
Monitors security cameras and other emergency systems; identifies problems and coordinates response
Dispatches requests and assignments to officers or drivers
Deploys emergency communications
Coordinates between Security Department and outside emergency personnel, vendors, and contractors
Assists with Passport process
Maintains Lost and Found Log and secures Lost and Found items
Programs doors and buildings for access purposes
Registers vehicles, issues decals and temporary parking passes
Maintains positive work atmosphere by acting and communicating effectively with students, students’ parents, faculty, co-workers and managers
Ensures the safety and well-being of the HPU community