Security Support Resume Samples

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S Turcotte

Shirley

Turcotte

9620 Jordy Well

Boston

+1 (555) 573 7825

9620 Jordy Well

Boston

Phone

p +1 (555) 573 7825

Experience Experience

San Francisco, CA

Security Support Engineer

San Francisco, CA

Zboncak, Hirthe and Tremblay

San Francisco, CA

Security Support Engineer

Working incidents based on standard service measures
Training both technical and non-technical users on how to apply security best practices on internal and hosted systems
Implement and review controls to protect Amazon data and systems
Perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion
Maintain Security Solutions Configuration Management up to date by adding/modifying CI as implied by incident, change, & release processes
Participate in an extended horizontal team responsible for making recommendations to the business on how to improve the internal security stand and improve the security of PPM products and/or Services
Familiarity with the CVSS and other scoring/assessment standards for vulnerabilities is a plus

Detroit, MI

Security Support Technician

Detroit, MI

Ritchie-Ondricka

Detroit, MI

Security Support Technician

Provide general assistance to customers with their system, alarm resets, and call back inquiries
Communicates with customers to determine scope of work requested and provide feedback on estimated completion
Respond and manage inbound and outbound calls using automation software
Work with service persons, installers, and sales people. Route calls as necessary to other departments
Make out-bound collections calls and generate detailed invoicing
Respond to all incoming alarms according to departmental procedures using the information provided in instruction screens
Answer and assist customers with inquiries including: Disconnects, payments, and past due balances

present

Phoenix, AZ

Security Support Technician Sec

Phoenix, AZ

Willms, Wiza and Bradtke

present

Phoenix, AZ

Security Support Technician Sec

present

Proficiency in working with automation software
Working with service persons, installers, and sales people
Assist customers with their alarm systems
Process vouchers for sales manager and sales team
Keep workstations neat and orderly
Handling all incoming alarms by using proper procedures and dispatching as necessary
Qualification starts by passing a background check (criminal, misdemeanor and drug screen)

Education Education

Bachelor’s Degree in Computer Science

Chapman University

Bachelor’s Degree in Computer Science

Skills Skills

Strong communication and presentation skills
The ability to lead large groups and be a primary facilitator
Strong written skills
Comfortable working in a project based / client serving model
Ability to lead and shape client expectations
Depth of knowledge in one or more of the core security domains: SSRC/GRC, IAM, SOC
Ability to work easily with diverse and dynamic teams
Ability to work in a matrix management model
Help drive pursuits and engage in complex deals, matching outcomes to expectations
An understand of contemporary and legacy security technologies used within a particular domain

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15 Security Support resume templates

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Security Support Analyst Resume Examples & Samples

Capacity and performance management
Monitoring initiatives
Reporting and documentation
Solid Knowledge of Windows Server platforms
Scripting (e.g. Perl/Shell, Unix editor) skills
Understanding of Information security
Experience working in structural environment, using process framework such as ITIL

Security Support Team Lead Resume Examples & Samples

Implement a strategy for continuous monitoring, including
Research and maintains knowledge of Information Assurance (IA) policies and practices , seeking clarification from the ISSM or higher authority when needed, and disseminates these to users
Advises the System Owners regarding security considerations in the various applications
Conduct security reviews of media provided by external sources prior to this media being introduced into FBI ISs
Develop IT/IS security articles and IT/IS related material for publishing on the OSO SharePoint site
Provide s management and oversight of subordinate team members (continuity of operations, peer review of deliverables, adherence to FBI policy, etc.)
Develops and provides the team's monthly accomplishments to the Deputy STG
Maintains the team 's project schedule and provides status of team deliverables
Provides training and guidance to subordinate team members
Ensures that the team 's strategic goals are met and address any issues with meeting these goals to the Deputy STG
Promotes an environment of continuous process improvement for the team
Ensures that standard operating procedures (SOPs) are developed and maintained for the team

Foreign Terrorist Tracking Force Security Support Resume Examples & Samples

Ensure a process for managing changes in user access to ISs (as required access and need-to-know change) and for terminating user access when it is no longer required or authorized, according to established policy requirements
Ensure general users and privileged users are trained in the specific knowledge needed for them to safely operate and maintain the ISs to which they have access, including general security awareness and specialized privileged user training
Ensure implementation of a Configuration Management Plan (CMP) for software, hardware, and firmware is documented and maintained, and serve as a member of the Configuration Management Board, with Information System Security Manager (ISSM) and System Owner concurrence
Ensure security awareness and precautionary measures are exercised to prevent introduction and/or proliferation of malicious code or other adverse IS conditions. This includes exercise of continuity and/or disaster recovery plans, as required
Report all IS security-related incidents to the ISSM or CSO and to the ESOC, and provide IS vulnerability feedback to same
Works closely with the System Administration to maintain the various system and application certifications and accreditations (C&A) status
Investigate any information technology or information system security incidents involving any personnel assigned to the divisions supported by the OSO; Coordinate the resolution of those incidents with the appropriate authorities ; and report violations through the Security Incident Reporting System (SIRS)
Conduct security controls assessments in support of the A-123 assessment and to address ad hoc IS security assessment requirements
Develop SOPs in support of the OSO ISSO team

Foreign Terrorist Tracking Force Security Support Resume Examples & Samples

3) Contractor personnel shall possess relevant security knowledge in Information Systems Security, Information Assurance and Information Security, and abilities to develop relevant policy. Additionally the Contractor personnel shall implement relevant security procedures, review relevant security practices, and evaluate security of all information security programs in accordance with policies and regulations. The services provided will involve technical analysis of digital media, malicious code, software, computer hardware as well as virus detections and tracking. Additionally, the following services shall be provided: special report generation, information security policy development, system accreditation and certification services, policy oversight and execution, network architecture testing, information protection, encryption, and crypto services deployment to defend against denial of service attacks, system penetration, theft of proprietary information, and sabotage of data and networks
4) Contractor personnel assigned to the FTITF facility will complete all in and out processing requirements to include orientation
5) Assigned Contractor personnel shall sign non-disclosure agreements (NDAs) as directed by the FTITF Security Officer or Security Office alternate. The Contractor is bound by all NDAs signed by its employees. In the event that a Contractor employee violates any terms of the NDA, the Contractor will be considered in breach of contract. A violation of the NDAs could result in a termination action
2) Assist in monitoring the use of information systems implementing audit trails and other security sensors to detect abnormal use or signs of suspicious activity
3) Assist in monitoring incident reports to ensure programming errors, safeguard weaknesses, or system problems are identified and corrected. Threat and vulnerability reports will be analyzed and corrective action initiated as required, and these reports will be appended into future risk analysis reports
4) Assist in monitoring systems and networks for signs of attack or attempted intrusion
5) Assist in using anti-virus products and other applicable technologies to prevent the introduction of malicious applets, code, and logic into its systems and networks
6) Assist in developing continuity of operations plans to prepare for disaster or emergency response, backup and restoration of critical data or systems, and post disaster recovery for its ISs
7) Perform testing of legacy systems to ensure optimal operation, effecting repairs, and alignments as necessary. Testing may include peripherals, communications security equipment, multiplexers, modems, transceivers, and antennas. Testing could include either a component in isolation or from point to point
8) Assist in identifying critical information in conjunction with the security staff for developing program protection plans and other documentation for the protection of that information when directed by the COR
9) Oversee the Firewalls, ArcSight, lntrusion Detection and Prevention, Web content and E-Mail filtering, Packet capturing systems operations and maintenance
10) Provide assistance with the enterprise anti-virus program administration
11) Administer and report activities for the web-content and e-mail filtering, packet capturing systems, ArcSight and event monitoring products
12) Provide assistance with the system administrators concerning patch management and signature updates
13) Communicate with the Infrastructure Team to provide all network security related activities

Security Support Lead-risk Assessment Resume Examples & Samples

Validated Qualifications
System Administrator skills (hands-on/detail)
Continuous Monitoring
Able to complete SSPs, POA&Ms, support audits

System Security Support Lead Resume Examples & Samples

Ensure that all users have the requisite security clearances, authorization, and need-to know before granting access to the IS, and administer/witness signing of user agreements and/or Rules of Behavior
Ensure users are aware of their security responsibilities before granting access to an IS
Disseminate, control, and manage the issuance of user identifications and passwords for assigned ISs, and provide authorized lists to appropriate system administrators
Ensure that system security requirements are addressed during all phases of the IS lifecycle
Manage the review and release of media and/or memory components
Ensure compliance with annual Federal Information Security Management Act (FISMA) deliverables and reporting , if required for assigned ISs
Initiate, with ISSM or CSO approval, protective and corrective measures when a security incident or vulnerability is discovered. Monitor IS recovery processes and ensure proper restoration of IS security features
Maintain cooperative relation s with business partners or other interconnected systems
Detailed NIST knowledge
Hands-on C&A experience
Configuration management (hands-on/detail)
Vulnerability management (hands-on/detail)
DR/COOP
Able to complete SSPs, POA&Ms, support audits,
Able to handle stressful situations (if applicable)

Security Support Engineer Resume Examples & Samples

Working incidents based on standard service measures
Attending technical training to retain skill levels across portfolio
Provide technical support to customers across the managed service portfolio
Liaise with vendors to support customer devices and environments
Support customers via phone and email
Commercial IT Support / Networking experience
An understanding of networking technologies
Experience in a Support environment
Evidence of trouble-shooting Skills
Knowledge and experience of SIEM Products preferrable ArcSight
Knowledge of different Firewall platforms available with experience of configuring/managing at least one of the following
Checkpoint Firewall
Juniper Firewall
CISCO PIX/ASA
Knowledge of Checkpoint products, F5 products, Bluecoat products and Juniper Products
Familiarity with IDS/IPS, VPN Technologies, Authentication Software, Microsoft and Citrix environments

System Security Support Engineer Resume Examples & Samples

Collaborate with Risk Management to create, maintain and follow standards, policies, and procedures
Assists with external audit documentation request fulfillment
Assists with security hardware and software evaluations
Updates network security configurations based on information received from vulnerability scans, SEIM alerts and reports, and IDPS alerts and reports
Set-up and configuration of security devices for alerts, notifications, and other significant messages for security operations to consume and act upon
Network, systems and applications engineering (analysis, design, and implementation)
Provide support with network, systems and applications security when required
Routine network, system, and application reviews, documentation, and maintenance
Rotating Engineering on-call support
Project management of IT engineering projects including: identify risks and issues, leading the vision and direction of a project team, and meeting timelines
Cross-train colleagues
Keeps manager apprised of projects and issues
Ensures applications conform to industry best practices and standards
Work independently as well as within a team environment
Works with minimal supervision
Ability to effectively manage or oversee multiple systems and applications
Use sound judgment and experience to solve complex problems
Demonstrate a high level of professionalism and people skills when interacting with others within the business to gather information to bring issues to resolution
Able to multitask and shift between priorities as needed

Security Support Resume Examples & Samples

At least 6 years experience in management consulting and systems integration or Managed
Min. Bachelor's Degree in Information Security or equivalent
At least46 years experience in management consulting and systems integration or Managed

Mainframe Security Support Resume Examples & Samples

Knowledge in Mainframe Security environment
Knowledge of using RACF/ACF2 for security environment
Knowledge of security reports, audit requirements and security rules
Knowledge of user admin management, security reporting and z/os system security

Information Security Support Specialist Threat Analysis Resume Examples & Samples

Review technical threat information, including information provided by law enforcement agencies and the Intelligence Community (IC), of potential impact to NASA information and information systems
Possess a TS/SCI clearance, successfully qualify for additional accesses as needed
National Institute of Standards and Technology (NIST) familiarity with IT security requirements
Have demonstrable strong knowledge of information security principles
Have demonstrable strong knowledge of how information security attacks are conducted, can be detected, can be prevented, how those attacks should be analyzed for impact
Be technically proficient with common information security tools and data formats
Be prepared to support the development of new processes and tools in support of the task
Be capable of explaining highly-technical information security concepts to non-technical audiences in both written and verbal forms
Specific technical areas of interest include APT activity, Supply Chain Risk Management (SCRM), and space situational awareness

Desktop Implementation & Information Security Support Specialist Resume Examples & Samples

1+ years of experience with service desk support
Experience with network operations
Experience in an enterprise IT environment, and implementation and rollout of new or updated desktop technologies
Experience with implementing and maintaining security controls and compliance, including developing security documentation
Experience with multiple platforms, including Windows OS, Unix/Linux, and Apple OSX/iOS
Knowledge of a variety of service desk management and reporting tools, including ServiceNow
Knowledge of security requirements and guidelines, including NIST 800-53, FISMA, USGCB, HHS, and NIH
Knowledge of data system networking and protocols, including IP, such as TCP and UDP, SNMP, SMTP, networking STIG scanning tools, and McAfee
Ability to troubleshoot and resolve technical issues
Experience with Unified communications/VoIP
Experience with Cloud-based solutions
Experience with Android and Blackberry devices
Experience with Microsoft Office, Office 365, and Microsoft SharePoint
Experience with IBM BigFix, McAfee ePolicy orchestrator, and various other systems administration utilities
Experience with YUM, Puppet, Apache Tomcat, Apache Solr, and VMware 5.5
Experience with Splunk, Microsoft SCCM, and Microsoft Operations Manager
Experience with Windows 10, Linux, and Sun OS
Experience with Microsoft SQL Server and Oracle SQL Server
Experience in development with either ServiceNow, Cisco Call Center, KNOVA, or COGNOS
Experience with .NET development platform and at least one supported language, preferably ASP.NET
Experience with Web Services
BA or BS degree in CS, Engineering, or an IT-related field preferred

Cyber Security Support Generalist Resume Examples & Samples

Provide technical cyber related support and operation of currently deployed physical and virtual infrastructure systems across multiple operating environments
Assess and perform information security incidents, threat assessments and intrusion support
Define and create training materials regarding system usage and provide information to end users and government both in groups and individually
Work with the operations engineers and application support engineers to support the operation and maintenance of all components of multiple infrastructure environments
Compile monthly reports to provide to the government on various aspects of the infrastructure performance
Bachelor’s Degree in one of the following areas: Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Computer and Information Security, Computer Security, and/or Network Administration from an accredited university/college
3+ years’ experience or Master’s Degree in Computer Science or related scientific/technical field with 2 years’ experience or PhD in Computer Science or related discipline with 1 years’ experience; or equivalent combination of training and experience
Must have an active Top Secret security clearance

SCI Security Support Resume Examples & Samples

High school diploma plus 4 years relevant experience
Experience with ICD 704, Personnel Security Standards and Procedures Governing Eligibility for Access to SCI
Experience submitting candidates for initial access and periodic reviews, foreign travel and suspicious contact reporting, and reporting changes in personnel status
Experience with eQIP, JPAS or other customer software
Recent or Current Sensitive Compartmentalized Information (SCI) Access with CI poly
Current SSBI
Ability to work in a team-based, customer service environment

Information Security Support Specialist Case Manager Resume Examples & Samples

Case manager to assist the incident response team and processes in various initiatives concerning the development of new Incident Response process flows, business and configuration management activities as well as any new program updates
Communicate directly with customers, security system analysts, risk management managers, information system security officials and other communities to assist in the restoration of compromised devices and/or disseminate information relevant to the provision of security services
Interface and cultivate relationships with various officials to promote the advancement of new Security initiatives
Juggle multiple projects and assessments while organizing and determining high priority tasks
Provide technical writing services for ongoing projects and initiatives within the division
Provide training to GSFC personnel in the area of cyber security
Network, Voice, and Video infrastructures, both within the Greenbelt campus and across Goddard's various facilities
NASA's IT security framework within the context of the Federal Information Security Management Act (FISMA)
NASA's enterprise architecture framework within the context of the Federal Enterprise Architecture (FEA)
Systems administration across multiple platforms

Information Security Support Specialist Icam Resume Examples & Samples

Provide consulting services to NASA & NOAA Missions on the topics of identity management & public key infrastructure, including both NASA infrastructure and DoD/NOAA infrastructure, and other customers and partners of NASA such as USGS
Previous experience supporting GSFC code 700 activities
Possess an active Secret clearance, registered with the GSFC security office, or have a security clearance in process
Have demonstrable strong knowledge of US Government ICAM
Have experience working across multi-disciplinary Enterprise environments
Be technically proficient with IT tools, data formats, and effective IT management disciplines
Have experience with Active Directory Authentication, Enterprise Single Sign-on, Public Key Infrastructure, SAML, SSH, Radius, LDAP
Have experience with software development in multiple languages
Have experience with DoD PKI either at NOAA, or DoD to include RCVS, GDS, CA Ops
Have an interest in identity management in the enterprise and evolving standards
Working knowledge of National Institute of Standards and Technology (NIST)

Physical Security Support Engineer Resume Examples & Samples

Day-to-day support operations of a fast-paced complex distributed physical security infrastructures
Responding to telephone, ticket and e-mail requests in a professional, efficient manner
Performing various programming and technical project / administrative related activities on the security systems
Following standard procedures for proper escalation of issues to the appropriate teams
Reviewing and recommending logical and technical design as defined by documented standards
Documenting knowledge in the form of knowledge base articles
Participating in an on-call rotation
1-2+ years of experience working in either a customer facing IT role, or the security industry
Highly self-motivated to solve problems efficiently
Demonstrate strong customer service skills
Proven ability to manage multiple tasks with shifting priorities
Ability to quickly learn new skills and information, and retain that knowledge
Proficient computer literacy proven through work experience or education
Ability to build and maintain strong working relationships with internal and external partners
Ability to work any shift within the 24/7 operations, including holidays and weekends
Bachelors or Associates degree in a related field (Information Technology, Communications, Business, Criminal Justice, etc.)
Experience working with Physical Access Control Systems (e.g., Lenel, Honeywell, AMAG, etc.), or their associated hardware
Experience working with and administering Windows or Linux client/server operating systems
Experience working with Microsoft SQL Server
Experience working with PowerShell or other scripting languages
Experience working with Amazon Web Services products or technologies (e.g., EC2, S3, RDS, Kinesis, etc.)

Application Security Support Engineer Resume Examples & Samples

Application security review coordination
Security projects and research work as needed
Partner with teams throughout the Company develop pragmatic solutions that achieve
Business requirements while maintaining an acceptable level of risk
Assistance with recruiting activities and administrative work
Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing, etc
Strong written and spoken English language communication skills
Minimum 2 years of experience with command line utilities and/or scripting on at least one computer operating system, such as Linux/Unix or Windows
BS in IT, CS, or related field, or equivalent work experience
Excellent written and verbal technical communication skills
Experience with at least one programming language (such as, Java, C++, Ruby, Python, Perl, etc.)
Hands on experience with IT security (application security, threat modeling, cryptography, penetration testing, etc.)
Demonstrable teamwork skills
An understanding of web services, distributed systems, or mobile applications
Experience writing database queries/reports

Security Support Engineer Resume Examples & Samples

Ensure that assigned infrastructure at the client site is configured, installed, tested and operational. In this regard you will perform necessary checks, apply monitoring tools and respond to alerts
Perform both first & second line diagnostics
Call logging and follow up within our CRM System (Siebel)
Call logging and follow up with vendors and other 3rd party companies. * Ensure correct escalation procedures are followed on all critical customer calls and requests
Liaises with the Help Desk and Consultants to ensure swift resolution of faults
Report to the OPS Manager and Managed Services Manager ensuring all issues are brought to their attention
Comply with all processes and procedures as prescribed by Dimension Data and the client when relevant
Be responsible for the progression of customer problems from initial referral to their resolution
2 years min. experience in a similar position
Good understanding of networks on a component level, network protocols and knowledge of how back-office products are integrated into a network is essential
Knowledge of Cisco or other major networking vendors and /or technologies is an asset
Knowledge in Security infrastructure (CheckPoint, Juniper, RSA, ..)
Fluent in French or Dutch and a good level of English is required
Willingness to be on stand by out of hours
Willing to increase your technical knowledge by self-training

Information Security Support Specialist Icam Resume Examples & Samples

Possess an active Secret clearance, or have a security clearance in process
Have web development experience
Have experience with DoD Smartcard either at NOAA, or DoD
Have an interest in identity management and access management in the enterprise and evolving standards

Security Support Resume Examples & Samples

40% - Records Management: The position will be responsible for ensuring that the department access control system of record is maintained by creating, removing and altering personnel records as needed. The candidate will monitor human resources generated lists to ensure that new access requests are received and that old records are removed when no longer required. This individual will develop and maintain a department command media repository. The command media repository will retain documents that materially support the security department during compliance reviews. The candidate will also be responsible for maintaining the following department records: lock and key, container, release request, foreign travel, foreign visit and other records as required
15% - Department Business Management support: Program calendar support and travel arrangements; expense report, purchase orders, and purchasing card reconciliation as requested. Coordination of office supplies and support needs for office tools and other duties as assigned
15% - Personnel Security Operations: This individual will become familiar with the Joint Personnel Adjudication System (JPAS) and support the security department in transmitting and receiving visit requests
10% - Serve as the primary point of contact for printing and distributing corporate identification badges to Aerojet Rocketdyne east coast facilities
10% - Information Management Support: This individual will support the security department with material preparation to include, receipt, dispatch and tracer activity
5% - Proofread written correspondence and presentations, detailed reviews of classified material dispatches for proper markings. Researches information and reports findings to management and co-workers
5% - This individual will become familiar with the enterprise EZ lobby system and acknowledge visits to the facility as needed. In addition, may be required to perform receptionist duties

Security Support Resume Examples & Samples

2-5 years experience in a DoD, DoE or other industrial security programs
Possess above-average proficiency with Microsoft Office Suite applications to include Word, PowerPoint, Excel, and Outlook
Possess strong English grammar skills
Display high level of professionalism in written, verbal, organizational, and interpersonal communications skills
Candidate needs to be highly creative, innovative, and motivated
Demonstrated self-starter with the ability to prioritize multiple tasks to meet deadlines and provide quality service in a team environment
Possess knowledge of handling proprietary, sensitive, and/or classified information
Be a detail-oriented, organized, and responsible individual
Accommodate to changing requirements and unexpected tasks in a fluid environment
Completion of government security courses preferred
Proficient with Microsoft Project
Familiar with missile defense terminology and activities
Experience in a DoD environment
Prior work in support of security and facility management/administration

Soccent Systems Security Support Resume Examples & Samples

Management of a SIEM (Splunk, ArcSight)
Monitoring systems security and responding to security incidents
Participating in security systems testing
Ensuring integrity and confidentiality of sensitive data
Preventing and detecting intrusion
System administration and hardening of Linux Systems
Reading and writing shell, Perl, Python Scripts
Security tool usage and maintenance: Nessus, Core Impact, ACAS, Splunk
Yara, Open IOC, or other host based signatures
Management of an email Security Appliance

Operations Security Support Analyst Resume Examples & Samples

5+ years of experience with OPSEC
Experience with planning and operations at the O-4 or above level
Experience with developing analytical approaches to integrating OPSEC planning initiatives and efforts into military operations and evaluating or validating its implementation
HS diploma or GED and 10 years of experience with OPSEC, BA or BS degree and 7 years of experience with OPSEC, or MA or MS degree and 5+ years of experience with OPSEC
Graduate of a Mid-level Military School
Completion of Joint or Service level OPSEC training, including Defense OPSEC Planners Course, Interagency OPSEC Support Staff OPSE-2500, or Service equivalent

Physical Security Support Engineer Resume Examples & Samples

Day-to-day operational support of fast-paced complex distributed physical security infrastructures
Perform various technical project / administrative related activities on the security infrastructure systems
Proficiency in systems administration of Microsoft Windows technologies to deploy and maintain global infrastructure services
Proven ability to quickly learn new technologies
Ability to work shifts that include holidays and weekends
Ability to program to solve problems and automate repetitive tasks in a common scripting languages such as PowerShell, VBScript and Perl

Database Security Support Engineer Resume Examples & Samples

Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
Contributing to Knowledge Management content creation and maintenance
Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
Respond and resolve customer issues within Key Performance Indicator targets
Maintaining product expertise within the team
Developing and maintaining expertise around Database Security and general IT Security issues
Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product
Bachelor’s degree in Computer Science, Engineering or related technical field
General Oracle Database administration
SQL knowledge
Operating system knowledge (Unix, Linux and/or Windows)
Network administration

Desktop Implementation & Information Security Support Specialist Resume Examples & Samples

Experience in an enterprise IT environment and the implementation and rollout of new or updated desktop technologies
Experience with multiple platforms, including Windows OS, UNIX or Linux, and Apple OSX or iOS
Experience with Unified communications or VoIP

Operations Security Support Lead Resume Examples & Samples

Provide security engineering management and supervise technical support services focused on DoD and JSP security policies and procedures
Implementing and maintaining an effective security information and event management strategy with tools such as ArcSight, Loglogic, and InTrust
Must have strong verbal and written skills, be able to balance multiple priorities simultaneously, and be able to keep the cyber battle staff informed as events unfold

Desktop Implementation & Information Security Support Specialist Resume Examples & Samples

Knowledge of security requirements and guidelines, including NIST 800
53, FISMA, USGCB, HHS, and NIH
Experience with Cloud
Based solutions
BA or BS degree in CS, Engineering, or an IT
Related field preferred

Senior Engineer, Operations Security Support Resume Examples & Samples

Technical System Expertise: Understands system protocols, how systems operate and data flows. Aware of current technology benefits. Expected to lead and deliver complex network designs. Deep understanding of the building blocks, interactions, dependencies, and tools required to complete design work. Independent study of current technology is expected
Network Security support: Works with Network Security devices such as Load Balancers (A10, F5), Firewalls (Checkpoint, Crossbeams, etc.), and ACS, TACACS, ISE
Technical Writing: Maintains knowledge of existing technology documents. Writes basic documentation on how technology works. Contributes clear documentation on multiple systems used. Able to document systems designs, business requirements and technical interpretation. Develops and provides technical data for incorporation into internal presentations
Technical Leadership: Collaborates with technical teams and utilizes system expertise to deliver technical solutions. Continuously learns and teaches others existing and new technologies. Contributes to the development of others through mentoring or in house workshops and learning sessions. Influence technology and policy decisions made across the appropriate functional organization
Supplemental Functions
Advanced understanding of Network Security devices such as Load Balancers, Firewalls, etc
Focus: Able to communicate goals in support of the business' mission
Forward Thinking: The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies
Ability to work an on-call rotation
TACAS, ACS, or ISE strongly preferred
Solid understanding & experience of a majority of the following platforms
Pre-employment background screen

Security Support Technician Sec Resume Examples & Samples

This center is in operation 7 days a week 24 hours a day. You must be available to work any shift during the hours of operation including every weekend
Shifts 6am – 2 pm; 2am-10pm; 10 pm – 6am
Required to work every weekend as part of your assigned shift
Handling all incoming alarms by using proper procedures and dispatching as necessary
Assist customers with their alarm systems
Routing calls as necessary to other departments
Proficiency in working with automation software
Working with service persons, installers, and sales people
Demonstrate proficiency on alarm procedures and receiver reporting
Demonstrate proficiency on manual and switch over procedures
Be the customer advocate
Attend office meetings held
Keep workstations neat and orderly
Successful completion of on the job training, on line courses and testing
Professional phone manner
Willingness to work every weekend, extended hours, and holidays as required to meet the needs of the business

Security Support Engineer Resume Examples & Samples

Provide first-tier security reviews of access to Amazon infrastructure
Implement and review controls to protect Amazon data and systems
Work with software development teams to proactively assess risk, fix security issues, and provide policy guidance
Evangelize security within Amazon and be an advocate for customer trust
Familiarity with common network, system and web application attacks and mitigations
Security certifications encouraged
Experience triaging security alerts, conducting front-line analysis, and escalating high severity issues

Level Security Support Engineer Resume Examples & Samples

Accept, manage and update service requests to ensure contracted Service Level Agreements are met
Provide remote technical support within Managed Services’ ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management
Manage, own and co-ordinate the technical resolution of incidents either remotely or onsite utilising Field Engineering resources
Plan, coordinate and implement complex network changes within customer specified change windows, adhering to a predefined ITIL change management framework. This will include liaising with the customer, third party suppliers, vendors and partners to ensure minimal disruption to the customer’s day-to-day business operations, and the provision of a seamless, coordinated delivery of services
Plan, coordinate and execute release management activities within customer specified change windows, adhering to a predefined ITIL release management framework plan, coordinate and execute configuration management activities within customer specified change windows, adhering to a predefined ITIL configuration management framework plan, coordinate and execute life-cycle management activities within customer specified change windows, adhering to a predefined ITIL life cycle management framework Identify Known Errors and document these within the Known Errors Database
Good understanding Cisco ASA firewalls
Knowledge of Cisco ACS and Cisco ISE
Knowledge of Firewall and VPN technologies
Knowledge or certification of F5 Big-IP LTM and ASM modules
Knowledge of Cisco or Bluecoat Proxies
At least 2-3 years of experience in a technical support environment working with at least 2 of Cisco, Juniper, Check Point and Palo Alto Firewall products

Senior Security Support Engineer Resume Examples & Samples

Investigate second line support calls assigned and identify the root cause of incidents and problems
Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail
Provide telephonic support to clients
Degree or secondary school qualification
Proficient in English
Minimum 6-8 years of experience as security engineer
Experience on Checkpoint and Proxy Blue Coat is required

Security Support Resume Examples & Samples

TS clearance with an active SSBI
3 years security experience
Admin background
A basic understanding of the NISPOM, DCIDs, ICDs, and Northrop Grumman policy and procedures
The candidate must demonstrate effective customer service, must be proficient in Microsoft Office suite, specifically Word, Excel, PowerPoint, and Outlook
Organizational skills and flexibility are essential in this position

Security Support Technician Sec Resume Examples & Samples

Answer and distribute sales leads
Enter orders in Ensemble for new systems, update orders as required
Issue Internal Orders in SAP for new jobs
Maintain a variety of spreadsheets and portals on sales data
Call customers to verify installation date and check readiness of job
Process vouchers for sales manager and sales team
Organize and attend sales meetings
Check requests for fire submittals
Maintain free monitoring referral program
Write contracts and supplemental as needed
Schedule Installations
Design and sell via phone traditional security systems
Keep up with sales team supplies and reorder as needed
Willingness to work occasional weekends, extended hours, and holidays as required to meet the needs of the business
Basic computer skills with experience in Microsoft Word, Excel and Outlook
Previous sales administrative experience
Experience or training that demonstrates knowledge of security services, products and terminology

Security & Support Analyst Resume Examples & Samples

Monitor the Help Desk system to ensure user requests are routed to the proper resource
Respond to OneMAX and CORPJDE failed logins and password resets
Perform OneMAX and CORPJDE new user requests and ensure that requests are properly documented and meet audit requirements
Monitor the weekly Terminated User Report and ensure that user access to OneMAX and CORPJDE is removed within the audit guidelines
Perform a weekly Temp User Review
Perform a weekly Disable Account Review
Monitor User Accounts for inactivity (not used for 30 days)
Support Semi-Annual Menu and Secured Program Review
Maintain all User Access documentation in accordance with audit guidelines

SCI Security Support Resume Examples & Samples

High school diploma with 4 years' additional relevant security experience
Must be able to obtain and retain SCI access
Experience with JPAS and Scattered Castles
Current Top Secret Clearance / SSBI / T5

Senior Security Support Engineer Resume Examples & Samples

Responsible for upholding F5s business code of ethics & for promptly reporting violations of the code or other company policies
Monitors security issues in order to identify and act upon them as they occur - Mentoring
Participate in tier 2 and tier 3 security support
Provide incident handling and drives both attack analysis and mitigation options
Provides F5 customers with high-quality support experience
Manages multiple issues and prioritizes based upon customer and business needs, without direction
Provides F5 customers with a consistently high-quality support experience
Effectively engages supporting escalation personnel, without direction
Ensure complete and clear incident documentation
Maintain incident documentation, participate in post-mortems, and write incident reports
Continuous research into emerging threats and mitigation options
Independently develops and deliver security content and training based on research and testing within the security field and with F5 products to drive security mindset
Perform general security awareness and specific security technology training
Engages in on-going training within the security field and with F5 products
Follows processes defined in F5’s Quality Management System (QMS)
Work closely with others to develop incident response plans
May lead projects and provide guidance/training to less experienced staff, mentoring
Perform threat and vulnerability management, monitoring of CVE and vendor notifications
Evaluate and execute cross-functional security initiatives across the enterprise
Work with cross functional Engineering teams to ensure all systems are properly remediated according to our policies and standards
Minimum of 8 years of related experience with a minimum of 5 years experience in a technical security role such as support, monitoring or consulting (e.g. pen testing) working with relevant technologies
Appropriate security based qualification; CISSP, GCIH (or demonstrated skills and ability to obtain certification) – more than one certification preferred
Strong understanding of industry standards such as CVE, CPE, and CVSS
Advanced experience with security incident handling processes, procedures and methodologies
Advanced technical experience with identifying and mitigating a breadth of attacks such as DDoS, web application, DNS and other network attacks
Advanced knowledge with common security vulnerabilities and the ability to judge their severity
Advanced experience with working security incidents at corporate production environments
Experience working with network and packet analysis tools
Knowledge with Web Application Firewalls, Firewalls and IPS/IDS
Experience with network vulnerability scanners
OS hardening and security best practices
Hands on technical experience with and very knowledgeable on LAN/WAN operations, and/or networking hardware required
CVE and CERT experience
Advanced knowledge of security offensive/defensive techniques and methodologies
Advanced understanding of security attack/defense methodologies (e.g. DNS, network TCP/IP, SSL and HTTP)
Intermediate understanding and working knowledge of TCP/IP, SSL, DNS, HTTP and common protocols
Knowledge of network and security monitoring tools
Coding experience – having in addition to Python knowledge in other scripting languages
Familiarity with load balancers, WAF’s and common network architectures
Working knowledge of standard UNIX/Linux command line tools
Ability to generate new training and knowledge sharing content via various delivery method
Able to work with moderate supervision
Proven track record in a team environment
Analytical thinker with strong attention to detail
Must be able to read, write and speak English fluently, including technical concepts and terminology
Must be able to relay technical information to customers with varying skill levels
Ability to create attack Proof of Concepts
Experience with incident tracking software, Seibel experience a plus

Desktop Implementation & Information Security Support Specialist Resume Examples & Samples

Experience in an enterprise IT environment with the implementation and rollout of new or updated desktop technologies
Experience with multiple platforms, including Windows OS, UNIX and Linux, and Apple OSX and iOS
Knowledge of security requirements and guidelines, including NIST 800–53, FISMA, USGCB, HHS, and NIH
Experience with Cloud–based solutions
Experience with Windows 10, Linux, and Sun
BA or BS degree in CS, Engineering, or an IT–related field preferred

Security Support Manager Resume Examples & Samples

Must possess valid U.S. Passport
Must possess and maintain valid California BSIS exposed firearm permit
Must possess and maintain valid certifications to perform basic first aid, CPR and AED assistance. Certification must be from either the American Red Cross or American Heart Association
Current California Guard Card, CCW, and Exposed Firearm Permit
Excellent communication skills (interpersonal, radio, email, text, etc.)
Professional demeanor and appearance
Computer skills; Microsoft Office and corporate database tools
Successful problem resolution skills
Able to interact effectively at all levels and across diverse cultures
Able to manage and defuse difficult, stressful and/or confrontational situations through effective communication skills
Maintain composure in dealing with authorities, executives, clients, staff, and the public often under conditions of urgency and in pressure situations
Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area
Rapid and effective decision-making during unusual or emergency situations
Work in environments and under conditions that require, the use of protective gear and devices, and awareness of personal safety and safety of others
Computer usage and operating controls
On occasion, may be required to perform stressful and physical activity
Exposure to sensitive and confidential information
Seeing, hearing, speaking, and writing clearly in order to respond effectively to situations, communicate with employees and clients, observe and report incidents and direct others
Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain
Occasional walking and reaching with hands and arms, stooping, kneeling, crouching, and crawling
Some lifting and moving up to 10 pounds and occasionally up to 25 pounds
Close and distance vision and ability to adjust focus
Available 24/7, as needed
Travel, as required

Security Support Resume Examples & Samples

Provide support for ODNI, the IC, and the DoS in functional areas such as technical, physical, and information security, to include reviewing OSPB standards and ODNI policy to ensure appropriate protections for national security information, based on current technologies, capabilities and conditions; formulating, evaluating, and developing policy to ensure the protection of national security information
BA in a technical discipline
Demonstrated Technical expertise with a minimum of 10+ years in security related functions within the U.S. Government and IC
Knowledge of security operations abroad
In-depth knowledge of all phases of OSPB security standards with detailed knowledge of Personnel Security, Counterintelligence Awareness, and Physical Security Standards
Experience with standards dealing with political violence, indigenous, and transnational terrorism as contained in the DoS OSPB 12 Foreign Affairs Handbook (FAH)-6
Knowledge of applicable federal laws, Presidential Directives, Executive Orders, and ICD affective diplomatic security at overseas posts in the following disciplines: physical security, technical security, and cyber security, and counterintelligence awareness
Strong Organizational and interpersonal skills with the ability to work effectively with representatives at all levels and to manage competing priorities
Demonstrated professional-level oral and written communication skills
Strong critical thinking skills and the ability to integrate security architecture and protocols through enterprise-wide coordination
ODNI ISSA/TS or eligible for crossover

Technical & Security Support Administrator Resume Examples & Samples

Minimum of 3 year history of employment (including information which can be verified for any gaps)
Responsible to the Technical Services Manager for ensuring works carried out are compliant at all times, with all Health and Safety and site operational procedures adhered to
Duties will include end to end management of all statutory inspections, including arrangement of planned visits ensuring all remedial works are quoted to the client, and then followed through to completion, before being uploaded onto the Business Collaborator system
To work with the engineering supervisor on management of the PPM program ensuring all critical plant is maintained with the same process adhered to as the statutory maintenance above
To assist with the management of programmed activities including Fixed Wire Testing, Water Management, Gas Management, Asbestos Risk Assessments, and Fire Risk Assessments. * same process as statutory inspection process
Fundamental aspects of the role include document control making sure that service sheets, inspection reports, certification etc are captured and logged in the relevant locations. Also making sure that all RAMS have been checked and verified before any reactive or planned works are undertaken (where possible)
Work with engineering supervisor to provide any required permits for works relating to above
To assist in all technical audits whether external or internal making sure all relevant documentation is available
Carry out any incident/accident investigations relating to works detailed above providing a full report for review
To carry out any reasonable management request
Thorough working knowledge of all Acts, Regulations and COP’s relating to building services
Proven skill in implementation and maintenance of record systems for compliance
Working knowledge of PTW and Tag Out systems
Ability to review risk assessments and method statements
Thorough understanding of written schemes of examination
Ability to investigate accidents/instances of non-compliance and produce reports and recommendations on findings
Knowledge of planned maintenance systems and integration of compliance issues
Ability to supervise staff engaged on building services work
Knowledge of new technology associated with developing compliance issues
Competence in participation in staff training and contractor induction
Rounded educational background
Excellent communication skills verbal/written
Experience in document control is highly desirable
Excellent IT skills with Microsoft applications and other in house IT Management systems (Maximo)
Excellent communication and customer service skills
Organisation skills. This role requires the ability to input into personal work objectives, take a proactive approach to work and the ability demonstrate good time management skills, working to client and Engie deadlines and adhering to set procedures
Needs to be versatile and adaptive

Operations Security Support Analyst Resume Examples & Samples

5 years of experience with operations security
Experience with planning and operations at the O–3 or O–4 level
HS diploma or GED
Graduate of a Mid–Level Military School
Completion of Joint or Service level OPSEC training
Experience with a Marine Corps OPSEC program, including MCO 3070.2A
Experience with associated Marine Corps, Department of the Navy, Joint, DoD, and coalition OPSEC policy, doctrine, and processes

Security Support Engineer Resume Examples & Samples

Troubleshooting complex solutions. Issues to be resolved require a broad range of troubleshooting skills related to: Firewalls (PIX & Fortigate); Juniper, SSL VPN, McAfee IPS
Providing excellent client management inclusive of excellent communications, responsive follow through, and advocacy for client issues. Success criteria are highly focused on customer satisfaction levels
Prioritizing numerous issues of varying severity, and effectively manages the resolution of all issues within accepted service levels. This includes ownership of the updates entered into the CRM system (Siebel) and appropriately updating both client and internal customers of status of all issues on a timely basis
Collaborating extensively with peers, Account Managers/Service Managers/Installs Engineers etc., and members of the escalation team including Product Support Engineers and Network Operations to resolve client issues while actively contributing to a growing knowledge networking that improves the effectiveness of our team and the information available to our clients
Responsible for the supporting the following products
The following skills would be advantageous
Candidate must be able to work both in a team as well as individually
Must have a high learning ability
Initiative to be proactive in the sourcing of information
High level problem solving skills
Ability to work in a highly pressurised, high response environment
Must be able to communicate across all levels

Security Support Engineer Resume Examples & Samples

Extensive knowledge of security systems including: Access Control, CCTV, Telecommunications and Internet Technologies required
Must be a highly organized, self-motivated and positive team player with demonstrated ability to provide effective oversight and systems management, development and follow-up to prompt closure on security initiatives, plans and solutions
Requires the ability to perform physical tasks as-needed to complete special projects within a datacenter environment, such as access control and CCTV system installation; lifting heavy spools of cable; pulling cable through overhead cable trays; and/or installing cage mesh
Must be able to work independently, make timely decisions, and manage multiple projects and priorities
Ability to work in a supervisory role and lead the team on various operational projects
Ability to read and interpret blueprints and schematics
Must have excellent written and verbal communications skills, and ability to use Microsoft Office Suite, AutoDesk REVIT, AutoCAD and SketchUp with proficiency
Required to travel extensively across all Equinix operating sites within America for up to several weeks at a time as-needed for installations, support, follow-ups, and training
Bachelor’s degree from an accredited institution and a minimum of 4 years’ experience in security systems maintenance, operations and vendor management field or 8 years’ experience in the aforementioned
Current certification with a major security systems manufacture; preferably Symmetry, Software House, UTC Fire & Security, or Loronix
Extensive experience with datacenter skills such as installing/moving equipment and large-scale cabling projects. Requires the ability to design and deploy integrated security systems including software, hardware, network infrastructure, cabling and cable tray solutions

Cyber Security Support Specialist Resume Examples & Samples

At least 7 years of computer science experience inclusive of at least 1 year each performing
Providing CS guidance, Computer Network Defense (CND) analysis, or performing CS Penetration testing
Performing as a team leader or supervisor
Familiarity with vulnerability assessment and penetration best practices
Must be able to prioritize tasks and deliver solutions on time
Ability to plan, organize, prioritize, track, manage, learn new skills, and communicate orally and in writing is required
Familiarity with Department of Defense Risk Management Framework (RMF) processes
Experience with providing IA or IT support to a Navy or USMC client desirable
Proficiency with using the internet and with Microsoft products including operating systems, e-mail, Word and Excel required and a successful candidate will be willing to learn new processes, programs, policies and technologies
Baseline DoD 8570.01M certification for IAT Level II is required for this position (CompTIA Security+ or higher certification).Preferred security-related certifications include Certified Information Systems Security Professional (CISSP), GIAC Penetration Tester (GPEN), GIAC Certified Incident Handler (GCEH), Offensive Security Certified Expert (OSCE), and Offensive Security Certified Professional (OSCP)
U.S. Citizenship and a current U.S. DoD Secret Security Clearance required and the a permanent U.S. DoD Top Secret Security Clearance required
Completion of required certifications required within 6 months of hire date
U.S. Citizenship and possession of a U.S. DoD Top Secret Security Clearance

Security Support Subject Matter Expert Resume Examples & Samples

Develops, and administers security programs and procedures for classified or proprietary materials, documents, and equipment
Studies and implements federal security regulations that apply to company operations
Obtains rulings, interpretations, and acceptable deviations for compliance with regulations from government agencies
Prepares manuals outlining regulations, and establishes procedures for handling, storing, and keeping records, and for granting personnel and visitors access to restricted records and materials
Conducts security education classes and security audits
BA or equivalent + 10 yrs related experience, or MA + 8 yrs related experience
Must have a current and active Top Secret security clearance
Familiarity with PM ASE products and systems
Army and DoD regulatory requirements
CISSP-ISSMP

Security Support Technician Resume Examples & Samples

Respond to all incoming alarms according to departmental procedures using the information provided in instruction screens
Place outgoing calls to verify alarms, dispatch proper authorities, and notify responsible parties
Provide general assistance to customers with their system, alarm resets, and call back inquiries
Respond and manage inbound and outbound calls using automation software
Adherence to all applicable procedures including documentation and reporting
Work with service persons, installers, and sales people. Route calls as necessary to other departments
Must be qualified to be licensed in all states where CenturyLink conducts business
Excellent and effective communications (oral and written), interpersonal skills, and a professional phone manner

Matrixed Security Support Specialist, Mid Resume Examples & Samples

8+ years of experience in a matrixed security role
Experience in a security role embedded within the arena of complex weapons systems design, fielding, or deployment
Experience with the Microsoft Office Suite and Adobe

Security Support Specialist Resume Examples & Samples

Review, update, and implement JSIG, DoDM 5205.07 V1-V4, and OPSEC Plans for enhanced secure environments to include accreditation packages, SOPs, FFCs, and PARs etc
Determine personnel eligibility and access control standards for numerous programs and emergency planning
Conduct unit self-inspections and identify complex security problems and provide recommendations/corrective actions to upper management and plan/execute for resolution
Extensive customer interface encompasses multiple communication modes and transmission routes to include utilizing web-site programs
Perform functions and tasks involving multidiscipline security programs to protect all types of National Security Information with varying access and handling requirements to include thorough destruction of obsolete, proprietary and personal information
Accountable for ensuring Information Systems safeguards for security-in-depth processes for alarm systems
Provide indoctrination, refresher, annual, and debrief training
Facilitate program visit requests for personnel
Process/maintain Non-Disclosure Agreements (SF312), Security Termination Statements (AF IMT 2587), Request for Personnel Security Action (AF IMT 2583)
Inform agency management on changes to suitability. Advises and recommends approaches for avoiding and/or resolving problems and reducing conflicts
Conducts briefings and prepares reports to advise management on significant issues and activities related to the suitability adjudication program
Master’s degree in related field and 10 years of experience required. May substituted with 12 years of experience
Must have experience working with JPAS
Knowledge of required security training concepts, programs, procedures, and practices to assist managers in establishing and operating internal security programs
Must demonstrate skills in developing, analyzing, and evaluating security programs to meet mission requirements and improve the security programs for the installation
Must have ability to establish effective professional working relationships with co-workers and customers, contributing to a cooperative working environment and successful accomplishment of the mission
Must have an understanding of the specific procedures and processes of the Air Force Test Center and DoD regulations and guidelines
Must have ability to quickly understand the customers overall technical objectives and mission and provide effective solutions
Excellent verbal and written communication skills along with customer interaction and presentation capabilities required
Must be able to work effectively alone, unsupervised, or within a group
Must be able to work in a fast-paced environment while being able to prioritize work to balance multiple projects and deadlines
Must be willing to travel up to 5%

Windows Server Security Support Resume Examples & Samples

The .NET Deployment Administrator is responsible for the following primary elements of .NET deployments
Work with stakeholders to obtain an understanding of how .NET impacts various applications
Perform requirement gathering and analysis, testing and deployment in coordination with application developers and server owners to ensure .NET is deployed successfully with no impact to production applications Have SCCM 2012 experience with large complex deployments
Need the ability to deploy applications, packages, and software updates using SCCM Software Distribution and Task Sequence application tools, as needed
Need to verify installations and develop remediation plan for any failed installations
Troubleshoot any SCCM client issues as needed
Have knowledge of Windows Server Operating Systems (Server 2008 to 2012) and VMware and Hyper-V hypervisors
Ensure all Windows Servers are rebooted within the agreed upon maintenance windows
After hours support required to perform deployments during agreed upon maintenance windows
Submit formal implementation change requests in accordance with the customers change management process for implementation approval
The contractor shall implement approved .NET Framework versions Identify resources that cannot be updated from a central location and inform leadership
Provide a prioritization scheme for systems and applications
Ensure .NET updates are tested in conjunction with the customer before distribution
Perform .NET analysis and proactively work with the customer, third party vendors and the client partners to ensure optimum system uptime
Work with on-site support team to review client requirements to identify trends and potential problems and provide reports to leadership
Ability to work with minimal supervision
Systems management application deployment experience is mandatory (SCCM 2007 and 2012)
5 years minimum IT experience
5 years minimum experience deploying applications, packages and software updates in SCCM
3 years minimum hands-on experience with deploying .NET in a server environment
3 years minimum experience in an enterprise server environment with both administration and problem resolution of Microsoft Windows Server 2003 – 2012 required
2 years minimum working with VMWare products
Experience supporting a large VMware environment
2 years minimum working with Hyper-V products
Experience supporting a large Hyper-V environment
Knowledge of ITIL processes and experience adhering to them in a production environment
Professional attitude, appearance and communication skills required

Security Support Resume Examples & Samples

HS diploma
Active SSBI within scope
Customer service experience
Must be proficient in Microsoft Office suite, specifically Word, PowerPoint, and Outlook
Experience in an administrative role
SCI access required
Candidate must have strong computer skills, excellent customer service, proficient Microsoft suite and a basic understanding of the NISPOM, DCIDs and ICDs
Candidate must maintain SCI access for this position

Information Security Support Analyst Internship Resume Examples & Samples

Prior experience with Microsoft Excel, Access and SharePoint
Prior knowledge of Information Security principles
Ability to coordinate work with assigned project leads
Excellent written, oral and interpersonal communication skills

Security Support Engineer Resume Examples & Samples

CCNA-Level knowledge of Cisco Route/Switch Networks
Have strong customer service skills
Excel at communicating complex issues in verbal and written form
Know how to listen before speaking
Be a collaborative team player
Have a thirst for knowledge
Working knowledge of Cisco ISE, ACS, NAC, NGS and Wireless LAN Controllers
4-year EE, CS or IT Degree or equivalent work experience
2 or more years of work experience designing, deploying, configuring, supporting and troubleshooting networks with a focus on AAA

Security Support Engineer Resume Examples & Samples

Design security-focused tools and services
Participate in projects that develop new intellectual property
Bachelor’s Degree in Computer Science, or equivalent
At least 1 year of experience involved (in a development, QA testing, or security role) with development team(s) that delivered commercial software or software-based services
Consistent track record implementing security solutions at the business unit level
Professional experience and detailed technical knowledge in multiple areas of: security engineering, system and network security, authentication and security protocols, cryptography, and application security

Information System Security & Support Manager Resume Examples & Samples

Reporting to a GCSS MC PDSS Program Manager, the Information System Security and Support Lead will serve as a thought-leader and will be responsible for overseeing all aspects of IT Security including monitoring and reporting, incident response and problem resolution
Responsible for defining security monitoring processes and standards, and will lead all IT security responses
Participate in cybersecurity and vulnerability assessment scan reviews providing technical guidance and solutions implementing best practices to increase the security of the system and mitigate or eliminate vulnerabilities
Manages and audits system access, and supports engineering and design chains for the underlying Oracle Security infrastructure
Coordinates and oversees security testing and C&A processes. Manages POA&Ms and monitors patch management processes
Owns key customer relationships and will work closely with clients to establish and maintain the vision for the solution, and provide executive-level briefings and status updates
Supports talent acquisition, performance appraisals, and provide day-to-day leadership to 3 to 5 subordinate team members. Leads efforts across teams in a matrixed organization
Generates, reviews and updates cybersecurity documentation and supports cybersecurity verification testing and risk assessments
Insure all activities are completed to insure system maintains its ATO or IATT and remains compliant with the Federal Information Security Modernization Act
Position requires the ability to obtain/maintain a government public trust
Bachelor’s degree or higher with 10 years of experience, 7 years which are in an information assurance role
Experience planning and leading information assurance work streams for a federal program (DoD preferred)
Experience with the implementation of security controls, managing and auditing end-user access including Oracle EBS roles and RESPONSIBILITIES, and delivering best practices within an Oracle EBS R12 environment, including custom Oracle forms and reports. Experience with Oracle security technology and is integration with Oracle EBS including Oracle Internet Directory (OID) and Oracle Identity Manager (OIM). Experience with PKI and Oracle Web Certificate Wallet technologies and implementations
Experienced leading security testing and validation work streams, and managing the resolution of issues. Experience documenting, tracking, reporting and resolving POA&Ms
Expert understanding of NIST security requirements and processes, and Certification and Accreditation (C&A) policies and practices
Fluent with common security vulnerabilities, design and configuration flaws, and security best practices and with security technologies such as Security Information and Event Management (SIEM) products, Intrusion Detection and Prevention Systems (IDS/IPS), Firewalls and Log Analysis
Familiar with MCO 5239.2B, DoD Instruction 8500.2 and DoD Instruction 8510.01 requirements
Experience with NIST Special Publication 800-171 Protecting Controlled Unclassified Information in Non-Federal Information Systems and Organizations
Strong oral and written communications. Serves as the program’s primary point-of-contact for all IT security related incidents and work streams
Experienced designing program-wide operational and development security process and implementing security analysis and assurance toolsets (HP Fortify, etc.)
CISSP, CISM Certifications or other senior security certifications
Strong understanding in ITIL v3 based IT Service Management including security monitoring/event management and incident response processes
Certified Scrum Master (CSM) or experience working in an Agile environment
IAM/IAT Level III

Security Support Technician Resume Examples & Samples

Manages security / life safety service tickets in ServiceNow application, ensuring completion of requests in required timeframe
Manages security / life safety preventative maintenance tickets for mechanical locks, electronic access control systems, burglar alarm systems, fire alarm systems, fire sprinkler systems and fire extinguishers
Communicates with customers to determine scope of work requested and provide feedback on estimated completion
Contacts service vendors as necessary and follows work to completion
Maintains inventory of systems and equipment by location
Reviews plans for new construction for completeness
Coordinates upgrades, additions, etc. to locations for electronic access control and burglar alarms
Elevates service issues to management as necessary
Follows all policies and procedures and contributes to policy / procedure updates when requested
4+ years of service experience with electronic access control systems and burglar alarm systems
Current driver license in applicable state
Basic level competency in Microsoft Office applications (Word, Excel, Outlook)
Associate’s degree in electronics trade
Experience with Kantech access control, Tyco burglar alarms and fire alarm monitoring systems
Experience with DataSource application
Experience with reading construction plans
Ability to prioritize and organize various work orders
Ability and willingness to work irregular work hours on occasion

Security Support Engineer Resume Examples & Samples

Resolve service incidents by troubleshooting & solving faults reported through: PEM Alarms, JDB Tickets, CLARIFY Cases or COM signed e-mails
Perform service changes by assessing risk and implementing requests reported through: MSCT requests, CCS changes, ECM requests
Resolve service problems by performing RCA and designing action plans for unknown errors reported through: Problem Management Dashboard, PEM Alarms, JDB Tickets, CLARIFY Cases or COM signed e-mails
Perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing it
Perform TAC (Technical Assistance Center) function and manage communication with their vendors in case of Problems (Unknown errors), patches and maintenance
Maintain Security Solutions Configuration Management up to date by adding/modifying CI as implied by incident, change, & release processes
Manage both internal and external customer calls and provide them with regular updates as per support processes
Mentor new comers and security associate and provide them with guidance and technical advices
Perform SIPs actions managed by Senior Security Engineers and update the action plan of the SIP
Perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion

Lead Security Support Specialist Resume Examples & Samples

10+ years of experience with security based on Performance Work statements
Experience in a security role, including complex weapons systems design, fielding, or deployment
Knowledge of standard Missile-3 block variants weapons systems

Facilities / Security Support Specialist Resume Examples & Samples

Security duties may include, but are not limited to, archiving and retrieval of security documents, systems related issues including passwords. Ensure only authorized individuals gain access to the department. In the absence of the manager, may provide back-up for robbery response
Work with branch personnel and law enforcement agencies to provide video and pictures of suspects in a timely manner and file robbery reports for distribution to TCF management and law enforcement agencies
May respond to robbery calls during business and on call after hours 24/7 as assigned on rotation
Handle the mailroom processes including shipping/receiving, checking and sorting mail, postage, mail room supplies and inventory, branch tubs, courier bags, etc
Lift large bundles of mail, overnight packages and shipments of paper
Responsible for designated supplies inventory/invoicing with regard to branch facilities
Facilities duties include, but are not limited to, responding to mail center issues, monitoring supplies, maintaining a safe working environment. May respond to general facilities requests
Prioritize work to be processed in order of importance, ensures work is completed in a timely manner, meets deadlines and expected standards of customer service
May provide support to the branches including, but not limited to, conduct security surveys and inspections at the branches. Manage documents relating to Disaster Recovery
1-2 years of general office work experience
Exposure to and/or previous experience working with security related issues
Strong organizational skills with the ability to prioritize workload
Ability to communicate effectively verbally and in writing with various levels of management and employees
Basic computer skills (Microsoft Office Suite)

Security Support Planner Resume Examples & Samples

5 years of experience with Defense Travel System and Task Management Tool (TMT) process
5 years of experience with administrative and program security activities involving scheduling, preparation, or review of correspondence, electronic database creation and maintenance, visitor control and entry access, and processing and tracking of classified materials
5 years of experience with Microsoft Excel, Word, Outlook, and PowerPoint
TS/SCI clearance required

Cyber Security Support Specialist Resume Examples & Samples

Developing and maturing a log onboarding governance process
Developing and evolving reporting methods and dashboards
Awareness and driving improvement of data source inventory
Monitoring for and resolving log source volume deltas
Implementation of exceptions to policy violations
Supporting security platforms such as Encase, TripWire, Resilient and Anomali
Understanding End-to-end processes across departments to find and develop improvements

Information Security Support Specialist Case Manager Resume Examples & Samples

Assist the incident response team and processes in various initiatives concerning the development of new Incident Response process flows, business and configuration management activities as well as any new program updates
Track all open and completed activities, and support high-level reporting activities
Develop and utilize core project documentation and presentation templates
Provide Configuration Management support to include Action item management and tracking, agenda preparation, management and distribution, after action reporting, review schedule management and tracking
Utilization and management of project identification and document control numbers
Good technical writing support for content development and formal review activities
Be capable of explaining basic information security concepts to non-technical audiences in both written and verbal forms
Have knowledge of information security principles
Comfortable speaking with broad range of audiences and presentation acumen
Programmatic process integration skills

Security Support Specialist Resume Examples & Samples

Assist in developing operational security requirements for Sponsor efforts
Assist in developing and documenting Sponsor security processes
Assist in developing and maintaining security manuals, program security plans, classification guides, and briefings for various compartments and sub-compartments
Work with Sponsor's industrial partners to establish sensitive compartmented information facilities (SCIF) within cover constraints
Assist in developing response to programmatic security questions and completion of classification reviews
Brief all levels of personnel, both in the Government as well as in Industry, or a variety of administrative security related topics
Brief and debrief Sponsor and Contractor personnel into/out of sensitive programs
Verify, pass and receive clearances and accesses
Coordinate classified visits to/from Sponsor, other government agency and other contractor facilities
Provide security indoctrination and assist in security education activities to include briefings at monthly Sponsor security orientation program
Assist in Controlled Access Program Coordination Office (CAPCO) reporting
Administrative support to Sponsor security team to include ad-hoc and special project coordination
Must have a current/active TS/SCI with Polygraph
Requires at least one year of experience implementing IC and Sponsor security policies, regulations and guides
Requires a combined total of two (2) years of U.S. Government and/or Industrial Security Assistant experience successfully performing the full range of functions described above for highly compartmented programs
Previous support to Program Security office with Sponsor to include knowledge of Sponsor computer networks, applications and accesses
Previous successful work experience providing customer service functions requiring prioritizing of competing priorities, strong attention to detail and organization and ability to complete quick turn items with Sponsor specified deadlines

Security Support Analyst Resume Examples & Samples

Serving as incident coordinator and leadership for the information security teams
Serving as a coordinator for IT Implementations to the enterprise
Maintain and distribute timely and accurate Change Control updates
Engagement with implementation teams to manage the changes to the enterprise
Ensure timely review and approval for all changes to the enterprise
Escalation point for change requests for key IT security operational areas
Leading root cause analysis for incidents
Ensuring security projects follow key change processes and are operationally ready
Coordinating projects and tasks across the security teams
Basic to Intermediate security technology experience
IT security skills
Experience and interest in a variety of technology areas
Strong understanding of technologies outside of security is required
IT Service Management
Strong communication and presentation skills
Strong integrity and highly ethical
Execution – the ability to consistently deliver, time and again
Technical competency and acumen
Security technology knowledge and experience
Adaptable to new challenges
Basic to Intermediate understanding of security technologies
Basic understanding of audit processes
Basic understanding of project management processes
Basic understanding of information security architecture
Intermediate network security skills
Basic endpoint security skills
Other language skills are valued

Operational Security Support Resume Examples & Samples

Serve as the focal point for operational security and policy management support in A5/8Z
Support development of billet architecture, training, and indoctrination materials for SAPs for personnel in A5/8Z and throughout ACC and other commands
Assist in the drafting, review and implementation of procedures, policy, systems capability definition and requirement documents, and guidance for incorporation into ACC operations
Regularly interface with the Joint Staff, Air Staff, MAJCOMs, NAFs, OSD, AF TENCAP, FFRDCs, and other Government organizations when performing duties associated with A5/8Z
Provide advice and assistance to leadership in the areas of mission need and requirements analysis, concept of operations development, program tradeoff analysis, program roadmap creation including technology insertion, platform integration, and support planning
Support and advise on matters regarding security integration of weapon systems to meet warfighter needs
Interface with acquisition, budget, test, and technology communities to facilitate successful planning, programming, and execution of A5/8Z programs
Plan, coordinate, and attend A5/8Z functions and conferences as required
Represent A5/8Z personnel at CAF requirements meeting and other SAP planning meetings
Must possess a Bachelor’s degree with 10 years Air Force operational experience
Three (3) years MAJCOM staff, or equivalent experience. (Above Wing level or sister service equivalent)

Security Support Clerk Resume Examples & Samples

Admits vehicles and monitors parking lot to ensure no trespassers gain access to the CLL Building loading dock
Secures the building at night
Serves as the security lead person for department interaction with contract security and hourly employees
Assists with CLL employee and visitors traffic flow moving in and out of the parking garage
Provides information regarding APS and provides directions to other district buildings
Answers phones and provides information to employees and visitors entering the CLL Building
Monitors surveillance cameras and other technical security systems
Escorts visitors and guests throughout the building when requested
Investigates improper parking
Greets and screens visitors coming into the CLL for business purposes and meetings
Maintains the “round-robin” log for CLL employees
Works in the guard booth
Completes the CLL building visitor monthly report
Assists with drills and exercises
Communicates security-related information to building occupants and visitors
Performs security-related duties during meetings in the CLL and other district meetings
Perform other duties as assigned by the supervisor and/or other appropriate personnel

Security Support Engineer Resume Examples & Samples

Respond to customer security inquiries via the PPM CRM System
Log customer security enhancement requests or security vulnerability reports via internal tracking systems (TFS/JTS)
Participate in customer meetings (remote and onsite) with IT/IS/Project to ensure the security and communications requirements of the PPM products are met
Assist in the creation of testbed environments for services teams and product teams to evaluate and test security changes in the PPM products or customer environments
Participate in an extended horizontal team responsible for making recommendations to the business on how to improve the internal security stand and improve the security of PPM products and/or Services
The chosen candidate will engage with developers working in scrum / agile processes
Familiarity with the CVSS and other scoring/assessment standards for vulnerabilities is a plus
Training both technical and non-technical users on how to apply security best practices on internal and hosted systems
Minimum 4-years of experience in cyber security engineer type position
BS in a technical discipline; Security certifications a plus
The ability to articulate and apply security engineering life cycle management to complex software deployment projects
Experience architecting, implementing, and running security tools such as: Nessus, BlackDuck, QRadar, Veracode, Wireshark, or similar tools including appliance management experience with Proxies, Routers, Gateways, Antivirus, etc
Experience hardening Operating Systems, Databases (Oracle/Microsoft) and Web services
Penetration testing experience a plus
Experience hardening core infrastructure: AD / LDAP, RDP, DNS, etc
Experience with Single Sign-On and multi-factor authentication solutions

Facility Security Support Resume Examples & Samples

A current and active Secret security clearance is required
Previous experience providing physical, personnel, or program security on Air Force or DoD installations required
Previous JPAS experience highly desired
Must be capable of traveling to contractors' facilities, test sites, and other locations
Must possess effective oral and written communications skills
The candidate must have good interpersonal communications skills and be comfortable working in a team environment
Proficiency in the use and integration of MS Office applications required

Security Support Technician Resume Examples & Samples

Make out-bound collections calls and generate detailed invoicing
Answer and assist customers with inquiries including: Disconnects, payments, and past due balances
Research complex billing inquiries
Use save methods to retain customers requesting disconnect
Maintain accurate records of communications with customers. Process credit adjustments and suspend and disconnect orders as needed
Review of accounts in assigned report to determine next course of action required to resolve the account
Process standard documents using established department or company procedures using manual or electronic systems as required
Answer and screen telephone calls and visitors and provide any routine information. Convey messages to appropriate personnel
Provide backup for other department or company positions
Previous collections experience
Excellent and effective communications (oral and written), interpersonal skills and a professional phone manner
Basic computer skills including experience with Microsoft Word, Excel and Outlook

System Security Support Resume Examples & Samples

Experience in tier 3 support of core Microsoft technologies including Active Directory, Server 2008R2, Server 2012 R2, DNS, DHCP
Experience with ticket tracking systems for server, and services outages and provide incident and problem management solutions
Experience with prioritizing and triaging request for services to the supporting technology teams
Experience with completing routine interpretation and implementation of related DISA STIGs and CYBERCOM TASKORDs to enhance the security posture of the environment
Experience with managing physical and virtual servers
PKI Token configuration and troubleshooting
Experience with Server 2008 R2 and Server 2012 R2 operating systems to include installation, configuration, patching, and maintenance
Familiarity with the DISA STIG and IAVM process
Proficient with Group Policy Object, Sites and Services and other AD related functions/tools
Proficiency in develop and maintaining SOPs/TTPs for enterprise servers and applications
Installing and Configuring Windows Server 2012 – 410
Administering Windows Server 2012 – 411
Configuring Advanced Windows Server 2012 Services -412
CompTIA Sec + (to meet IAW DoD 8570.1 Technical Level II)

Temporary IT Security Support Resume Examples & Samples

Windows, and Macintosh experience
Must be reliable, with a strong work ethic
Must be professional, both in attire and manner

Security Support Specialist Resume Examples & Samples

Must be cleared at Secret level, as a minimum. Top Secret preferred
3-5 years of Security Administrative experience
At least 1 year of supervisory experience
Experience in producing and delivering training
Must have superior data entry skills

Security Support Engineer Resume Examples & Samples

The ability to properly isolate, diagnose, troubleshoot and remediate complex Apple ID and related Account Security issues. Strong quantitate and qualitative analytical skills are required
Adaptive interaction and impeccable communication with people of diverse technical proficiencies
Relevant experience in Technical Support, Help Desk Support, or Customer Service
Demonstrated ability to manage a high workload and multiple responsibilities within strict deadlines
Strong overall technical acumenPrevious experience in customer facing security features and associated investigations
In depth understanding of internal account security procedures
Adaptable to a high-paced and dynamic work environment
Experience or knowledge of Mac OS and iOS

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