Retail Supervisor Resume Samples

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WL
W Labadie
Winifred
Labadie
18992 Alexandra Pine
Boston
MA
+1 (555) 998 9651
18992 Alexandra Pine
Boston
MA
Phone
p +1 (555) 998 9651
Experience Experience
Dallas, TX
Retail Supervisor
Dallas, TX
O'Kon, Kub and Bayer
Dallas, TX
Retail Supervisor
  • Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Associates
  • Work with management team to develop a staff incentive schemes to increase individual motivation and promote teamwork
  • Assist the Store Management Team with recruitment, training, development and succession planning of high performing results driven individuals
  • Coach, monitor, and develop team members for improved performance and recognize excellent performance
  • Executes Performance Development Reviews (PDR’s) in a timely manner
  • Assist the management in the training and continued development of retail staff
  • Responsible for assisting with the recruitment, training, development and succession of high performing, results driven Sales Associates
Chicago, IL
Advanced Retail Supervisor
Chicago, IL
Johnson, Pollich and Schimmel
Chicago, IL
Advanced Retail Supervisor
  • Assist Store Manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard of guest service
  • Assist the Store Manager in monitoring and controlling a daily payroll budget
  • Manage inventory control and meet or exceed inventory goals · Enforce company cash handling and other Loss Prevention policies and procedures
  • Create a rewarding environment in which to work, generate a team atmosphere
  • Manage inventory control and meet or exceed inventory goals
  • Maintain all company paperwork according to policies and standards
  • Assist in on boarding and training of new employees in POS, product knowledge, guest service, and sales
present
Los Angeles, CA
Experienced Retail Supervisor
Los Angeles, CA
Kilback Group
present
Los Angeles, CA
Experienced Retail Supervisor
present
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence
  • Assist Store Manager in communicating company values and goals to the employees  Manage inventory control and meet or exceed inventory goals
  • Assist the Store Manager in maintaining an enthusiastic and professional standard of guest service
  • Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale
  • Conduct performance appraisals for and coach development of staff on a regular basis
  • Assist Store Manager in communicating company values and goals to the employees
  • Assist the Store Manager in communicating company values and goals to the employees
Education Education
Bachelor’s Degree in Complexity
Bachelor’s Degree in Complexity
Northeastern University
Bachelor’s Degree in Complexity
Skills Skills
  • Excellent guest service skills; ability to adhere to GuestPath’s Universal Service Standards
  • Successful candidates will have excellent organization skills and be able to prioritize the multiple tasks before them on a daily basis
  • Computer literate and able to proficiently navigate all MS Office applications
  • Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
  • Excellent product knowledge
  • Ability to provide excellent customers service
  • Strong verbal and written communication skills – ability to communicate with staff and prepare written reports
  • Well-organized, detail-oriented, and able to handle a fast-paced work environment
  • Flexible and adaptable, able to change and alter according to changes in projects or business environment
  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead
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15 Retail Supervisor resume templates

1

Retail Supervisor Resume Examples & Samples

  • Responsible for operations of all retail stores within the venue as well as management of retail staff. Accountable to meet or exceed forecasted revenue and labor costs, and maintain appropriate inventory level requirements
  • Perform job functions required of retail staff
  • Reconcile registers per shifts (includes comps, voids, damages)
  • Maintains proper cleanliness of store and stock areas
  • Ensures Accounting receives accurate paperwork
  • Handles merchandise pulls, completes mail orders and mail returns, and updates mailing lists
  • Staff supervision by maintaining staff uniform standards, reviewing breaks for staff and maintaining contact sheets
  • Must maintain superior appearance of store and current displays
  • Inventory - receiving inventory stock, ensuring accurate counts, transfers
  • Evaluated on working relationships, judgment, quality of work, dependability/reliability, communication (written/verbal), initiative, development, manageability, and accountability
  • Assist and support retail staff in any of their job functions as needed
  • Scheduling, time card check off, managing OT
  • Ticket Sales
  • Answering phones and directing them to the appropriate dept
  • Must demonstrate superior customer service techniques and serve as a role model to entire staff
  • Ensure that staff is adhering to GUEST acronym in their sales approach
  • Attend Executive Committee and/or Department head operations meetings
  • Submit Quarterly Operating Plan (QOP) with retail initiatives
  • Receive shipments and submitting vendor non-compliance forms based on receiving & stockroom guidelines
  • Enter backoffice purchases, transfers, credit memos and physical inventory counts
  • Working knowledge of cash handling, cash register systems, retails procedures, inventory counts, receiving procedures
  • Entry level knowledge of Restaurant & Music Hall operations, computers (Microsoft Word, Excel, Access and PowerPoint) or similar programs
  • Skills in salesmanship, communication, listening, following direction, delegation of duties
  • Ability to communication, direct staff, make decisions, delegate and follow up
  • High School Diploma required, College Degree preferred, one year retail experience
2

Retail Supervisor Resume Examples & Samples

  • Maintain proper cleanliness of store and stock areas
  • Ensure Accounting receives accurate paperwork
  • Handle merchandise pulls, complete mail orders and mail returns, and update mailing lists
  • Post communication via manager and staff logs
  • Staff supervision, including maintaining staff uniform standards, reviewing breaks for staff and maintaining contact sheets
  • Must maintain superior appearance of store and current displays with direction from manager
  • Receive inventory stock as directed and ensure accurate inventory counts
  • Attend and provide input on supervisor and staff meetings
  • Hire staff for the season
  • Working knowledge of cash handling, cash register systems, retail procedures, inventory counts, receiving procedures
  • Entry level knowledge of Restaurant & Musical Hall operations, computer programs (such as Microsoft Word, Excel, PowerPoint) or similar
  • Ability to communicate, direct staff, make decisions, delegate and follow up
3

Retail Supervisor Resume Examples & Samples

  • Working Relationships
  • Quality of Work
  • Dependability/Reliability
  • Communication(Written/Verbal)
  • Development
  • Manageability
  • Entry level knowledge of Restaurant & Musical Hall operations, computers (Microsoft Word, Excel, Access and PowerPoint) or similar programs
4

Experienced Retail Supervisor Resume Examples & Samples

  • Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale
  • Answer all questions, providing detailed information and establishing trust with the customer at the close of sale
  • Describing and promoting product in line with customer's express needs as well as promoting the damage waiver on rental equipment products
5

Retail Supervisor, Royal Exchange Resume Examples & Samples

  • To have full product knowledge of items within a specific area and to maintain a high standard of product knowledge throughout the shop
  • To ensure a high level of customer service is maintained at all times
  • To ensure that in liaison with the Shop Manager and Assistant Manager; product training is given to the Retail Sales Staff regarding their specific area and that this training is ongoing throughout the year
  • To ensure that stock quantities are at the desired levels with regards to replenishment and re-ordering
  • Previous Supervisory skills within retail/luxury fashion
  • Ability to work towards sales targets; to interpret financial data
  • Ability to monitor stock levels
6

Retail Supervisor Resume Examples & Samples

  • Serve as a liason between Department Head and staff in daily operations
  • ¨Help develop and maintain a superior level of customer service and driving sales through demonstrated leadership skills
  • ¨Must maintain professional behavior
  • ¨Demonstrated ability to motivate and develop teams
  • Oversee and approve all cash register transactions
  • Inventory control management
  • Staff scheduling and motivating
  • Financial reporting and database management
  • Daily reconciliation of any Ticketmaster sales sold through Retail
  • Must be able to lift at least 40 pounds using proper lifting techniques
  • Full Time position. Must be available nights, weekends and Holidays
  • Must have at least 1 year supervisor experience
  • Proven track record of strong leadership and customer service skills
  • Must have flexible schedule and ability to work nights, weekends and Holidays
  • Computer literacy a must
  • Love of music and live events necessary
7

Retail Supervisor Trumbull Resume Examples & Samples

  • Meet and exceed sales goals
  • Maintain brand and operational standards (visual, cleanliness, etc.)
  • Act as cashier when required by following cashier protocol
  • Process shipment and ensure all merchandise is represented on the floor in full size run
8

Rental / Retail Supervisor Resume Examples & Samples

  • 3 years outdoor sporting goods experience - preferred
  • Rental experience - strongly preferred
  • Previous retail sales and customer service experience - preferred
  • Freindly, personable and comfortable working with people
  • Ability to work a flexible schedule including nights, weekends and holidays - required
  • Experience with rental POS system - preferred
  • Ability to work on your feet for up to 8 hour
9

Retail Supervisor Resume Examples & Samples

  • Personal leadership skills
  • College experience preferred
  • Minimum 3-5 years of management experience or minimum of 1 years experience in Party City Assistant Manager position
10

Retail Supervisor Resume Examples & Samples

  • Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning and expense control
  • Analyze customer profiles, buying trends, and competitive information to impact and drive business
  • Manage and monitor Loss Prevention education, training and awareness programs
  • Directly responsible for Loss Prevention compliance within store
  • Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage bi-annual Physical Inventory
  • Manage and communicate merchandise opportunities to Store Manager
  • Develop and maintain strong communication with Brand Advocate
  • Participate in new store openings and/or store closings; travel may be required
  • Attends all offsite training and position related meetings as required by supervisor; travel may be required
  • Maintain physical condition of Store according to Facility Department guidelines and communicate maintenance needs in a timely manner
  • Required to comply with all operational core competencies and key accountabilities
  • Execute all requirements concerning OSHA to maintain a safe and compliant working atmosphere for all Store Associates
11

Retail Supervisor Resume Examples & Samples

  • Generate retail sales, and demonstrate and maintain a professional standard of guest service
  • Provide resources so that employees are properly trained on the POS, product knowledge, guest service, and sales generation
  • 2 years of retail experience, preferably within the outdoor industry
  • Previous experience in rentals and rental POS (preferred)
  • Supervisory experience - preferred
12

Advanced Retail Supervisor Resume Examples & Samples

  • A minimum of 2 years retail experience - required
  • Maintain a working knowledge of products and trends within the industry
  • Previous experience in rentals and rental POS - preferred
  • Must be able to work in a high volume fast-paced retail location
13

Retail Supervisor Resume Examples & Samples

  • Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service
  • Spends 90% of their working time on the sales floor engaging with consumers, selling, and coaching employees
  • Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Associates
  • Manage and monitor Loss Prevention education and awareness programs
  • Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Managers as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups
14

Retail Supervisor Resume Examples & Samples

  • Assist the store manager with all store duties such as opening & closing of store
  • Have a keen eye for displaying and promoting merchandise
  • Possess strong cash handling experience
  • Maintain store cleanliness at all times
  • Supervise all employees
  • Reconcile daily drops
  • Disperse floating banks and change to cashiers / event vendors
  • Oversee employee breaks
  • Effectively delegate duties to employees and supervise productivity
  • Restock store, and re-order merchandise
  • Assist in cycle counts and store inventories
  • Understands the flow of merchandise from the warehouse to the Store
  • Skilled in all job functions within the Team LA Retail Store or in a retail operation
  • Ability to train new cashiers and sales associates
  • Ability to operate store computer and electronic systems
  • Ability to read and understand reports, policies and procedures
  • Strong interpersonal, organizational and leadership skills
15

Retail Supervisor Resume Examples & Samples

  • Maintains safe and clean department with OSHA standards, in partnership with total DC safety record
  • Supervise retail pack operation to ensure accurate processing and distribution of merchandise meeting and/or exceeding all accuracy KPI’s
  • Acts as a troubleshooter to assist in resolving day-to-day problems, as well as short term and long-term resolution planning
  • Ensures quality of work and maintains accuracy and integrity of inventory meeting and/or exceeding all accuracy KPI’s
  • Reports and tracks department numbers and correction of errors
  • Ensures individual department objectives and coaches the associates to reach their respective department’s productivity and inventory accuracy goals
  • Establish and adjust work procedures and shift schedules to meet deadlines as dictated by volume fluctuations meeting all SLA requirements
  • Participates in daily staff meetings to keep the Operations teams abreast of shifts in priorities and to keep communication open and continual
  • Assists in the selection and training of qualified associates. Partners with the Operations Manager and Human Resource Department regarding reviews, interviewing, hiring, terminations, and corrective counseling within DC
  • Safeguards company equipment and its operational fitness as well as operators meet or exceed minimum company standards and all necessary licenses are up to date
  • Commitment to excellence and to getting the job done on time
  • Hands on leader that leads by example and excels at communication and coaching associates for desired results
  • Must be able to think out of the box and apply common sense understanding to carry out instructions furnished in written, oral or diagram form
16

Experienced Retail Supervisor Resume Examples & Samples

  • Walk the floor regularly to manage the floor for daily MOD responsibilities
  • 1 year of retail experience required, snow sports retail experience required
  • Ability to communicate fluently with co-workers and guests in accurate spoken and written English required
17

Retail Supervisor Resume Examples & Samples

  • Meet & greet all customers entering the store and determine their needs and wants, offering the highest level of service
  • Deliver a truly unique customer service experience that increases retention rate
  • Be willing to go the extra mile, to ensure the clients expectations are achieved building long term relations
  • Be a style advisor: Recommend merchandise based on individual requirements
  • Advise customers on utilization and care of merchandise
  • Provide advice to clients regarding particular products or services
  • Be confident when taking payments, following all company's guidelines
  • Assist in display of merchandise & inventory management, ensuring that shop appearance standards meet or exceed company brand expectations
  • Be a brand ambassador and comply with company policies, procedures and instructions at all times
  • Sales; work towards reaching the store's target, individual sales target, as well as a team target
  • Analyse sales figures with management team to ensure maximisation of sales and profit
  • Keep up the overall cleanliness and maintenance of the store
  • Work in a manner that increases own as well as teams product knowledge
  • Develop and maintain client relationships and database
  • Participate and prepare for team briefs
  • Ensure the shop floor coverage is adequate at all times
  • Demonstrable experience of a similar role in retail sales within a luxury environment
  • Proven track record of achieving sales target as an individual and as part of a team
  • Commercially aware, picking up on current and new trends
  • Excellent skills in maintaining and building new client relations with a high level of customer service
  • Brand knowledge and the ability to represent the brands attributes, being an ambassador at all times
  • Flexible approach to shift work during seasonal periods
  • Able to handle multiple demands and completing priorities successfully
  • Attitude of a self starter who takes initiative to increase sales
  • Excellent written and verbal communication skills, with the ability to communicate to a wide range of people
  • Able to demonstrate a pro active approach
18

Retail Supervisor Resume Examples & Samples

  • Business Development: Building goodwill with the trade and Clients, timely new item retail placement, and ensure completion of all retail projects
  • Managing and directing retail personnel, conducting store audits, and executing all retail projects
  • Will increase brand representation and effectiveness through establishing and maintaining trade and Client relationships and by conducting Client work with appointments
  • Sales and Merchandising: will maintain Client objectives by ensuring product(s) are fully stocked, correctly signed, properly faced, and set to schematics
  • New Items: will work on the achievement of business objectives through placement of new items in all authorized stores
  • Shelf Standards and Conditions: will authorize items to meet Client shelf schematic standards
  • Call Coverage; oversee call coverage through scheduling merchandisers and reviewing reports
  • Budget and Expense Control: Budgeting and expense control with the goal of coming in under budget and having excellent control of expenses
  • Administration/Reporting: will complete accurate and timely paperwork and reports, recaps, itineraries, timesheets, expense reports, etc
  • Education Level: (Required):Associate's Degree or equivalent experience
  • 4 years of applicable experience
  • 2+ years supervisory experience
  • Skill in supervising to include delegating responsibility, training and evaluating performance
  • Business Development: will work on the achievement of in-store retail excellence goals by building goodwill with the trade and Clients, timely new item retail placement, and ensure completion of all retail projects
  • Client Audits: will work on the achievement of Client goals and objectives by effectively managing and directing retail personnel, conducting store audits, and executing all retail projects
  • New Items: will work on the achievement of business objectives through
  • Work independently
  • Ability to gather data, to compile information, and prepare reports
19

Retail Supervisor Resume Examples & Samples

  • Maximize profitable sales by the regular review of sales and margin information
  • Assist to ensure that appropriate and effective space management techniques are utilized
  • Ensure that all fixtures are fully replenished at all times
20

Retail Supervisor Resume Examples & Samples

  • Leadership and/or management experience in a specialty retail store environment combined with a High School Diploma or General Education Degree (GED)
  • Delivery of Employee training
  • Cash handling and inventory/sales auditing
  • Point of sale automated systems
  • Merchandise maintenance and visual merchandising
  • Physical specifications: Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. Involves lifting at least 30 lbs
21

Seasonal Ski Retail Supervisor Resume Examples & Samples

  • An understanding of customer service in a retail environment
  • Working knowledge and understanding of basic sales procedures
  • Prior computer experience preferred
22

Retail Supervisor Resume Examples & Samples

  • Train reps on company process, policies, procedures, and position responsibilities
  • Ensure quality execution by conducting audits and work withs with Retail Representatives to assess, train, and develop retail skills and knowledge
  • Monitor and manage payroll time entries and expenses to maximize territory contribution
  • Manage execution and overall performance of Reps by working through field support agents to ensure completion of tasks
  • Develop and manage each geo territory to have maximum flexibility and capability delivering the capacity and diversity needs of the organization
  • Assign and manage team projects to utilize efficiencies and ensure quality execution
  • Schedules and manages client work withs in territory
  • Responsible for sharing competitive knowledge and best practices with team
  • Inspect company equipment on a regular basis to ensure proper maintenance
23

Retail Supervisor Resume Examples & Samples

  • Assigns daily tasks to store staff and ensures that they are performed correctly and in a timely manner while maintaining high standards of customer service
  • In partnership with the Retail Manager, coaches and motivates the selling team to Aramark and CDA customer service standards
  • Role models selling and service behaviors
  • Acts as a leader in the absence of the Retail Manager
  • Cashiers when necessary to expedite the processing of guest transactions
  • Assists with merchandising tasks including the receiving, pricing and storage of product
  • Responsible for documenting damaged merchandise
  • Merchandises the sales floor
  • Participates in conducting quarterly inventories
  • Communicates essential information to team members regarding new products and store procedures
  • Demonstrates proficiency in using the point of sale system and trains team members
  • Follows and implements all wage and hour standards/procedures
  • Trains new hires on specific job responsibilities and all Aramark and CDA regulations
  • Assists at the Field Museum location downtown as necessary
  • Additional responsibilities to be assigned at the discretion of the Retail Manager
24

Experienced Retail Supervisor Resume Examples & Samples

  • Manage operational budget
  • 2 years of outdoor industry retail sales – strongly preferred
  • Supervisory experience in a retail environment - required
  • Previous snowsport industry experience - preferred
  • Excellent communications skills both written and verbal
25

Retail Supervisor Resume Examples & Samples

  • Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view: http://www.scottsdaleprincess.com/careers
  • 3+ Years Retail Sales Management Experience
  • Must be fluent in Timesaver, Excel, Word, Publisher, Micros
  • Must have Maricopa County Food Handlers Card and AZ Liquor Server Certification
  • Proven ability to drive sales results through a strong level of business acumen
  • Demonstrated success in talent development/management
  • Strong communication skills and ability to foster a customer focused selling culture
  • Availability for varied weekly shifts including weekend, closing and peak shifts
26

Experienced Retail Supervisor Resume Examples & Samples

  • Maintain all company paperwork according to policies and standards with 100% accuracy
  • Minimum 2 years retail/rental experience, preferably within the outdoor industry - required
  • Ski/Snowboard sales or rental experience - preferred
  • Maintain a working knowledge of products and trends within the outdoor and snow sports industry
  • Previous customer service experience - preferred
27

Retail Supervisor Resume Examples & Samples

  • Bicycle Sales or Rental experience (strongly preferred)
  • Maintain a working knowledge of products and trends within the outdoor sporting goods industry
  • Previous retail sales and customer service experience, preferred
  • Commitment to providing excellent customer service
  • Basic computer skills with the ability to learn the register
  • Ability to comprehend and apply specific company designed methods and protocol
28

Retail Supervisor Resume Examples & Samples

  • 1 year of retail sales experience - required
  • Outdoor industry experience - prefered
  • Supervisory expereince in a retail environment - preferred
29

Retail Supervisor Resume Examples & Samples

  • Supervises the department’s daily activities
  • Assigns daily work directions, resolves problems, prepares schedules and sets deadlines to ensure the timely completion of work
  • Assists in the coordination of the activities of department with related activities of other departments to ensure efficiency and economy
  • Collects data required for determining department activities. Reports status of work in progress and problems encountered
  • Assigns specific work or functional activities and disseminates policy to employees
  • Monitors daily work flow
  • Suggests improved procedures and practices
  • Suggests recommendations for employee hire, evaluation, discharge and transfer
  • Promotes safety within department
  • Education- Bachelor’s degree (B.A.) from four-year college or university; professional certification in inventory management or distribution management is a plus
  • Language Skills- Ability to read, analyze and interpret corporate communications, policy and guidelines. Ability to write reports and respond to questions from management and associates
  • Mathematical Skills- Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra, geometry, statistical calculation and interpretation
  • Reasoning Ability- Ability to solve practical problems and deal with a variety of concrete variables using standard problem solving techniques. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
  • Technical Knowledge- Understanding of work flow processing, inventory control and order fulfillment procedures
  • Interpersonal/People Skills- Ability to successfully interact with a wide and varied range (ethnic, intellectual, behavioral and socio-economic) of people maintaining individual dignity while fostering a cooperative work environment
  • Computer Literacy- Must have a background in automated inventory control managements systems and integration processes
  • 2-5 years of prior distribution logistics experience is preferred
30

Retail Supervisor Resume Examples & Samples

  • Establish professional, yet personalized rapport with customers upon contact; by phone or in person
  • Ensure pricing is accurate and current including any and all promotions
  • Monitor and audit inventory levels in store and between stores
31

Experienced Retail Supervisor Resume Examples & Samples

  • Assist in maintaining and administering operational expectations by following company policies and guidelines including; key & coded to store alarm
  • Assist Store Manager in communicating company values and goals to the employees  Manage inventory control and meet or exceed inventory goals
  • Remain current on new industry products and trends; demonstrate knowledge of products  Communicate ideas or issues with the store manager
  • Motivate employees to increase sales, units per transaction and transaction size in day to day sales  Communicate with with Store Manager to ensure smooth busines operations
32

Retail Supervisor Resume Examples & Samples

  • Act as a mentor who can train and lead a sales team with effective communication
  • Monitor sales trends and help balance inventory between stores
  • Register access to ring up
  • Previous retail sales experience - required
  • Previous snow sport industry experience - preferred
33

Retail Supervisor Resume Examples & Samples

  • Interacts with retail vendors on a daily basis through email, phone, or meetings to inquire about new merchandise and current products
  • Submits purchase orders to vendors
  • Assigns daily tasks to retail shop staff and ensures that the tasks are performed correctly and in a timely manner while maintaining high standards of customer service
  • Processes reports on a monthly and fiscal calendar basis
  • Oversees the moving of incoming merchandise to retail office, storage area(s) and/or display floor
  • Responsible for the recording of damaged merchandise and the recording of all transfer of merchandise to and from other departments
  • Spearheads special projects (i.e. holidays, events, book signings, etc.) to drive revenue/sales in the store, when necessary
  • Manages the maintenance of established inventory level within guidelines
  • Follows through with information to team members on new products or procedures utilizing the information book on the floor
  • Works with Front Office Manager to utilize complete productivity on the floor at all times
  • Interacts with guests for possible merchandising opportunities
  • Conducts periodic inventory count based on schedule established by Finance
  • Manages retail staff, including cashiers and people working on the floor
  • Meets financial objectives by following an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Attends trade shows to identify new products and services
  • Assists the Front Office Manager in recruiting, training and coaching retail employees
  • In coordination with the Front Office Manager, reviews the job performance of the retail staff
  • Identifies current and future trends that appeal to consumers
  • Approves contracts with vendors
  • Keeps up with fluctuating supply and demand
  • Analyzes operating and financial statements for profitability ratios
  • Ensures standard for quality, customer service and health and safety are met
  • Maintains store’s cleanliness and health and safety measures
  • Presides over staff meetings
  • Help sretail sales staff achieve sales targets
  • Handles customer questions, complaints, and issues
  • Coaches employees on company process, procedures and position responsibilities
  • Leads staff specialists’ team to enhance sales, service levels and membership conversions
  • Inspects company equipment regularly to ensure maintenance
  • Operates as front line manager in implementing store functions through staff members
  • Maintains client objectives through stocking and signing products and setting them to schematics
  • Motivates team to sell, maintain store and communicates with them
  • Handles retail staff job functions and reconcile registers per shifts
  • Maintains store cleanliness and ensure Accounting receives accurate paperwork and handle merchandise pulls
  • Demonstrates full understanding of the point of sale system
  • Assists guests in any possible way
  • In partnership with the Front Office Manager, schedules Retail Store staff on a weekly basis and determines appropriate break schedules to maximize floor coverage and customer service
  • Additional tasks and responsibilities may be assigned at the discretion of the Front Office Manager
  • Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions. Corporate policies and procedures are posted on bulletin boards
  • Employee is responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training and/or pre-shift meetings
  • Environmental objectives and targets will be communicated by dept. managers for each dept. during EMS training and/or pre-shift meetings
  • Employee will have no less than 1 performance review per year to include an evaluation of performance standards as they relate to work instructions addressing their department’s environmental aspects
  • Employee will be aware of environmental objectives and targets within their department and how the objectives and targets affect their job performance
  • High school degree or equivalent required
  • Must have at least 1 year of previous working experience in a retail environment
  • Experience in computer operations and basic knowledge of Microsoft Office
  • Must be able to follow policies and procedures, accurately
  • Must be able to maintain confidentiality in all aspects of the position
  • Must have professional apperance and manner
34

Experienced Retail Supervisor Resume Examples & Samples

  • Ability to connect with guests with an outgoing, friendly attitude
  • Team-oriented and responsible
  • Supervisory or leadership experience - preferred
  • Avid outdoorsperson with an understanding of the technical requirement for quality backcountry clothing - preferred
  • Ability to work a flexible schedule; including nights, holidays, and weekends - required
35

Retail Supervisor Resume Examples & Samples

  • Manage inventory goals by ensuring proper discount are given and clearance is marked correctly
  • Be familiar with daily, weekly, monthly and year-end sales goal
  • Confirm guest service compliance, including: Greeting, positive interaction and providing an efficient checkout process to maintain high GSAT scores
  • Provide feedback and suggestions to distributors regarding merchandise assortments and inventory levels
  • Provide additional support for special events and projects, and venue supervision etc
  • Bachelor’s Degree preferred
36

Retail Supervisor Resume Examples & Samples

  • At least 1 year relevant work experience required
  • Basic computer skills with ability to learn
  • Familiarity with rental and retail POS systems preferred
37

Advanced Retail Supervisor Resume Examples & Samples

  • Assist in on boarding and training of new employees in POS, product knowledge, guest service, and sales
  • Drive sales through direct communication with store employees to ensure customers are provided with the highest level of customer service, emphasizing courteous and knowledgable assistance
  • Model customer service for employees and promote sales whenever interacting with guests
  • Ensure that all safety standards are being observed at all times
  • Demonstrate and enforce company values and ethics
  • HS Diploma or GED Equivalent
  • At least 1 year relevant work experience required, company experience preferred
  • At least 1 year supervisory experience required
38

Experienced Retail Supervisor Resume Examples & Samples

  • A minimum of 1 years of retail sales experience - preferred
  • A passion for providing exceptional guest experiences
  • A passion for mountain sports and fashion
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence
39

Experienced Retail Supervisor Resume Examples & Samples

  • Describe and promote product in line with customers’ express needs
  • Knowledge of register access (­Prior POS experience preferred)
  • Minimum 2 years retail experience, preferably within the outdoor industry - required
  • Previous customer service experience - required
  • Basic computer skills with the ability to learn the POS system
40

Retail Supervisor Resume Examples & Samples

  • Meet personal and store sales goals
  • Demonstrate an in-depth knowledge of the merchandise
  • Support and encourage staff to provide the highest level of customer service
  • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
  • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
  • Understand and properly execute all management register functions
  • Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
  • Minimum 2-3 years specialty retail experience
  • Management or supervisory experience preferred
  • Experience in retail operations, preferred, with a proven record of effective performance
  • Ability to operate computer or sales register equipment necessary to perform the job
  • Good organizational skills, with the ability to work independently
41

Retail Supervisor Resume Examples & Samples

  • Experience and a thorough understanding of resort and high end retail service
  • Purchasing, receiving and inventory experience required
  • Flexible scheduling including weekends and holidays
  • Ability to lift, push, pull a moderate amount of weight
  • Ability to stand for long periods of time and walk moderate distances
42

Retail Supervisor Resume Examples & Samples

  • Drive sales through direct communication with store employees to ensure customers are provided with the highest level of customer service, emphasizing courteous and knowledgeable assistance
  • Communicate with Store Manager to ensure smooth business operations
  • Proficient in Microsoft Office products; Word, Excel, Outlook
  • Supervisory experience – preferred
43

Experienced Retail Supervisor Resume Examples & Samples

  • Fullfill manager-on-duty resposibilities when scheduled
  • Assist in monitoring and controlling daily operational budgets including payroll
  • A minimum of 1 years of retail sales experience - required
44

Retail Supervisor Resume Examples & Samples

  • Motivate employees to increase sales, units per transaction and transaction size in day to day sales communicate with Store Manager to ensure smooth business operations
  • At least 1 year relevant work experience preferred, company experience preferred
  • At least 1 year supervisory experience preferred
  • Ability to work a flexible schedule; stores are open 7 days a week and hours vary depending upon location, season, and type of store Preferred Skills
45

Experienced Retail Supervisor Resume Examples & Samples

  • Demonstrates a high level of snowsports industry product knowledge
  • Prior experience skills and training are required to perform successfully at this level
  • Mentor employees new to the snowsports industry and Salomon brand
  • Custom Boot fitting experience preferred
46

Retail Supervisor Resume Examples & Samples

  • Fullfill manager-on-duty responsibilities when scheduled
  • Assist Store Manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional
  • Standard of guest service
  • Drive sales through direct communication with store employees to ensure customers are provided with the highest level of
  • Customer service, emphasizing courteous and knowledable assistance
47

Retail Supervisor Resume Examples & Samples

  • Responsible for overseeing Daily Operations of Retail Beauty Advisors
  • Accountable for ensuring all operational standards are achieved, BA Performance Tabulation performance etc
  • Responsible for the Recruiting, Coaching, Counseling and disciplinary issues of Retail Beauty Advisors
  • Target setting, incentive calculation, attendance tabulation, recruitment, event support etc
  • Oversee and manage payroll time entries and expenses to optimize regions contribution
  • Motivate to sell, maintain store and communicate with the team
48

Area Retail Supervisor, Santa Cruz Resume Examples & Samples

  • Prepares and communicates staffing scheduling in accordance with budget and business needs
  • Manages overall enrollment activity for KPIF, Covered CA, and Medicare to meet business targets
  • Performance Reviews & Performance discussions - Prepares and delivers performance reviews with input from Retail Sales Manager including performance discussions with individuals to address any performance gaps
  • Collaborate with Business Partners to identify, recommend, and implement business changes to improve overall business performance (ex: KPIF enrollment in Stockton is low, would partner with KPIF and Marketing for direct mail campaign to increase foot traffic with target audience)
  • Coordinate shared activities with Lines of Business (ex: Medicare Seminars in retail location)
  • Minimum one (1) year of sales supervisor/management experience in sales and/or health insurance, or related experience
  • Minimum one (1) year of experience in a sales role with sales membership or revenue accountability
  • Minimum one (1) year of experience working with health insurance or other insurance products, individual sales, or other related experience
  • Bachelor's degree in a related field OR four (4) years of work experience in a directly related field
  • Basic knowledge of enrollment process and sales channels for Small Group/SHOP, Individual and Medicare members
  • Basic knowledge of Insurance Marketplace
49

Retail Supervisor Resume Examples & Samples

  • Communicates with Retail Buyer to ensure that all received products are placed on the retail floor as soon as possible
  • Assists all lodge guests in any possible way
  • At least 21 years of age
  • High school diploma or equivalent is required
  • Minimum of 2 years in retail/ convenience store
  • Six months to one year of supervisory experience
  • Current TIPS/MAST certifications
  • Washington State food handlers card
  • Ability to complete ServSafe certification
  • Associates or Certification in Hospitality or Restaurant Management preferred
  • Hospitality experience in a customer-centric, seasonally dynamic, multi-faceted environment preferred
  • ServSafe certification and Washington State Food Handlers Card
  • Valid drivers license and ability to complete/pass company driving requirements
50

Retail Supervisor Resume Examples & Samples

  • Accountable for product flow to the sales floor, replenishment of merchandise and organization of midstocks and overstocks
  • Accountable for the execution of the return to the vendor (RTV) and Ebay process
  • Where applicable, coordinates the recycling programs including toner, ink, batteries and electronics
  • Where applicable, coordinates fulfillment centre receiving
51

Retail Supervisor Resume Examples & Samples

  • Monitors and directs workflow standards that drive quality orders and extremely satisfied clients
  • Ensures the execution of advanced and standard non-production tasks such as supplies replenishment, equipment maintenance and execution of the Production Log, to ensure strong business continuity
  • Delivers on sales and profit plans
  • Creates Associate schedules and ensures accurate labour spends assigned to department
  • Manages escalated customer concerns
  • Ensures team is accurately filtering and understanding the needs of the Business and Consumer clients
  • Sets financial and non-financial objectives for the team
  • Gains key insights around team developmental opportunities and construct individual coaching plans that motivate performance, close capabilities gaps, and produce strong levels of accountability
  • Executes Performance Development Reviews (PDR’s) in a timely manner
  • Models and promotes expert relationship and consultative selling
  • Supports advanced selling and production requirements for small business customers
  • Seeks out and delivers client leads to be pursued by business
  • Uses a variety of communication tools (one-on-one, department meetings, bulletin boards etc.) to successfully ensure all associates are aware of daily, weekly, and monthly goals
  • Has a complete understanding of company policies and procedures related to their position and direct reports, as outlined in the training checklists
  • Ensures all associates maintain general cleanliness of CPC workstations, according to company standards
  • Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager
  • 3-4 years progressive experience in retail with previous supervisory and coaching experience
  • 1-2 years in a Graphic Communications/Print environment with a working knowledge of graphic design principles
  • Successful completion of high school or greater
52

Retail Supervisor Resume Examples & Samples

  • Ship/receive all outgoing/incoming product
  • Maintain organized back stock rooms
  • Work closely with store staff to ensure all policies and procedures are followed
53

Retail Supervisor Resume Examples & Samples

  • To lead by example and is the perfect role model for all customer-facing team to follow
  • Can work well under pressure and stressful situations
  • Has had experience in the development of individuals and teams
  • Must be flexible and work well under pressure and stressful situations
  • Excellent communication and motivational skills
54

Retail Supervisor Resume Examples & Samples

  • Use of relevant IT systems to manage and report retail sales and stock
  • Understanding of the principles of visual merchandising and creating impactful displays
  • Recognition and understanding of retail trends including demographical, geographical and seasonal
55

Retail Supervisor Resume Examples & Samples

  • Oversees the moving and proper displaying of incoming merchandise to the sales floor
  • Manages the maintenance of inventory levels
  • Conducts periodic inventory count
  • Ensures that transfer slips are checked and reconciled to match the quantities and product received in designated location
  • Follows procedures for staff meal breaks, and determines appropriate break schedules to maximize floor coverage and customer service
  • Additional tasks and responsibilities may be assigned at the discretion of management
  • Must have at least 1 year administrative/ supervisory experience; 3 years job experience
  • Should be comfortable respectfully delegating duties to staff
56

Retail Supervisor Resume Examples & Samples

  • Communicates with General Manager to insure that all received products are placed on the retail floor as soon as possible
  • Manages the maintenance of inventory level within guidelines established by General Manager
  • Work with General Manager to utilize complete productivity on the floor at all times
  • In partnership with the General Manager, schedules Gift Shop staff on a weekly basis and determines appropriate break schedules to maximize floor coverage and customer service
57

Experienced Retail Supervisor Resume Examples & Samples

  • Oversight of the service and tuning of customer and rental skis/snowboards according to established guidelines
  • Ensure all ASTM testing/standards are being performed and met
  • Handle In-Transit Equipment
  • Coordinate the movement of all skis and snowboards to and from stores and tune shop
  • Adhere to and enforce safety procedures according to policies and standards
  • Must possess an unexpired U.S. driver’s license – required
  • A minimum of 1 year of ski / snowboard rental supervisory experience – preferred
  • A minimum of 1 years prior tuning experience –preferred
  • High school diploma or equivalent – preferred
  • Ability to communicate frequently with co-workers and guests in accurate spoken and written English – required
58

Advanced Retail Supervisor Resume Examples & Samples

  • Manage inventory control and meet or exceed inventory goals · Enforce company cash handling and other Loss Prevention policies and procedures
  • Drive sales through direct communication with store employees to ensure customers are provided with the highest level of customer service, emphasizing courteous and knowledable assistance
  • Communicate with with Store Manager to ensure smooth busines operations · Ensure that all safety standards are being observed at all times · Demonstrate and enforce company values and ethics
59

Retail Supervisor Resume Examples & Samples

  • Performs all retail functions while acting as a lead worker in accomplishing the tasks
  • Creates staff schedule being sure to keep overtime to a minimum and gets the general manager’s approval
  • Adjusts posted schedule as needed based on business needs and adhering to the established budget
  • Achieves a thorough knowledge of products within the gift shop and utilizes this knowledge in providing information to guests, up-selling where possible
  • Initiates conversations with guests and engages with them to better understand their needs and wants and uses knowledge to increase sales via up-selling and product recommendations
  • Operates a cash register and engages with guests throughout the transaction
  • Practices effective cash management techniques when handling money and processing payments as well as when cashing out at the end of the shift being sure to follow all cash handling procedures
  • Organizes and restocks the shelves within the gift shop being sure they look neat and are properly displayed
  • Maintains the cleanliness of the gift shop by performing tasks including, but not limited to, vacuuming, dusting, wiping glass, and taking trash out
  • Participates in taking inventory
  • Consistently participates in a team atmosphere by helping the front desk and maintain the cleanliness of the lobby, dining room (through bussing tables), lobby restrooms, luggage room, and parking lot
  • Must be 21+
60

Retail Supervisor Resume Examples & Samples

  • Open, operate, and close our locker and basket storage area
  • Minimum of 2 years of retail experience - required
  • Must be able to work in a high volume fast-paced rental/ retail location
61

Retail Supervisor Resume Examples & Samples

  • Coach, monitor, and develop team members for improved performance and recognize excellent performance
  • Issue timely performance evaluations on subordinates and offer guidelines and resources to achieve goals
  • Hire, train, and supervise all retail team members
  • Maintain expected levels of service and cleanliness in areas of oversight
  • Establish and maintain guest service standards approved by Pinnacle Entertainment
  • Remain abreast of industry trends and design programs to encourage high level of team member performance
  • Maintains the inventory at acceptable levels based upon historical seasonal sales records
  • Partner with director to discuss and formulate plans for soliciting business
  • Assists with product selection for retail outlet
  • Must maintain the strictest confidence of any and all confidential information disclosed by any Pinnacle entity
  • Strong communication and customer service skills
  • Experience in preparing and administering budgets and capital expenditures
  • Understanding of financial statements and managing operation expenses
  • Demonstrated purchasing experience in a retail outlet
  • Demonstrated supervisory experience in a retail outlet
  • Demonstrated record of previous retail experience with a similar degree of complexity
62

Retail Supervisor Resume Examples & Samples

  • Hold pre-shift meetings to ensure that the team are aware of the day’s tasks
  • The Retail Supervisor should be highly knowledgeable about Lake Powell Resort and Marinas and the surrounding areas; acting as a concierge resource for all guests. This includes but is not limited to: retail, boat rentals, food & beverage opening hours and services, tours and activities and surrounding area amenities and activities such as other National Parks in The Grand Circle
  • Train Cashiers and General Utility Workers on all aspects of the role helping to develop a team of customer service focused professionals
  • Ensure all Cashiers and General Utility Workers complete duties and assignments accurately while maintaining smooth operations
  • Ensure everything operates smoothly in manager’s absence and that all customer relations issues are handled effectively
  • Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner which does not negatively impact on the reputation of Lake Powell Resorts and Marinas
  • The Retail Supervisor is required to assist management in scheduling all employees in accordance with labor budgets and assigning work tasks to the Cashiers and General Utility Workers
  • The Retail Supervisor may be required to coordinate, correct, track and submit payroll for the department; ensuring accuracy, proper transfer of labor and timely weekly reporting
  • Must be well groomed and maintain a high level of professionalism at all times
  • Report to work on time and in complete uniform
63

Retail Supervisor Resume Examples & Samples

  • 1 year of retail experience preferred, snow sports retail experience preferred
  • Multi-task, with a strong attention to detail
  • Ability to work a flexible schedule; including nights, holidays and weekends required
64

Retail Supervisor Resume Examples & Samples

  • Full Time Supervisor responsible for operations of retail store within the venue as well as supervising retail staff. Accountable to meet or exceed forecasted revenue and labor costs, and assist in maintaining appropriate inventory level requirements
  • Revenue & Labor Reports
  • Responsible for a monthly review of profitability via P&L statement
  • Attend Department head operations meetings
  • Receive shipments and submit vendor discrepancy / non-compliance forms based on receiving & stockroom guidelines
65

Retail Supervisor Resume Examples & Samples

  • Assigns daily tasks to EBB staff and ensures that the tasks are performed correctly and in a timely manner while maintaining high standards of customer service
  • Make sure that all EBB Franchise standards are in place
  • Two years experience in a like employment
66

Retail Supervisor Resume Examples & Samples

  • Completing shop floor observations and coaching, providing feedback to the team in line with management support
  • Utilising customer experience and everyday coaching across the team
  • Delivering a high standard of customer service
  • Facilitating team training sessions
  • Taking accountability for managing and resolving escalated complaints
  • Monitoring and leading on internal control processes
  • Leading on ad hoc audits
  • 6-monthly collection of cashing up, pay in books
67

Retail Supervisor Resume Examples & Samples

  • Successful candidates will have excellent organization skills and be able to prioritize the multiple tasks before them on a daily basis
  • Flexibility is key in our changing environment as is the ability to embrace new challenges. Being "all in" is essential to leading the charge with company programs and initiatives
  • The successful candidate has demonstrated abilities leading teams and creating the environment for individuals to grow and achieve
  • Must be able to travel on a routine basis for work-with / training activity as needed. Expect travel to be up to 60% depending on assigned territory and geography
  • At least one year of field merchandising experience with Wonderful Sales
  • Bachelor's degree preferred but not required
  • Bi-Lingual a plus, but not required
  • Clean driving record is required
  • Must be able to lift 50lbs. with no restrictions
  • Able to work a flexible schedule as needed
  • Computer literate and able to proficiently navigate all MS Office applications
  • If external candidate, demonstrated leadership / coaching abilities with proven track record and experience is required
68

Retail Supervisor Resume Examples & Samples

  • Supervises retail associates; completes store operational needs by assigning employees and following up on work results
  • Responsible for daily cash procedures and operations
  • Monitors store floor, assist with guests needs and requests
  • Regularly evaluates, creates, and maintains professional visual displays; provides direction to retail associates regarding store merchandising and displays
  • Participates in monthly inventories in main store and satellite locations
  • Performs retail cashier duties when needed
  • Assists management with scheduling of staff
  • Minimum one year supervisory experience in a customer service and/or retail environment preferred
  • Previous experience working with point of sale (POS) system required
  • High school Diploma or GED required
69

Retail Supervisor Resume Examples & Samples

  • Accurately and effectively ring up customer sales
  • Previous retail sales experience
  • Maintain a working knowledge of ski and snowboard hardgoods and trends within the industry
  • Previous snow sport industry experience
70

Area Retail Supervisor, Fresno Resume Examples & Samples

  • Supervises and provides coaching for Retail Sales Associates staff including identifying and coordinating individual and team training
  • Maintains supplies and materials in accordance with business needs and local facility events
  • Reviews performance analysis of enrollments and service versus business targets, recommends and implements staffing or other procedural changes to impact business performance
  • Responsibility for physical retail location (keys, security, procedures, and protocol) and maintaining relationship with local shopping center/location management
  • 1+ year of sales supervisor/management experience in sales and/or health insurance, or related experience
  • 1+ year of experience in a sales role with sales membership or revenue accountability
  • 1+ year of experience working with health insurance or other insurance products, individual sales, or other related experience
  • A basic understanding of health care reform including the most significant provisions of the Affordable Care Act
  • An understanding of the competitive landscape for health care and health insurance in California including carriers, plans/benefits and pricing
  • Bi-lingual, English/ Spanish
71

Retail Supervisor, Disney s Aladdin Resume Examples & Samples

  • Confident self-starter who can help motivate and manage a small sales team to achieve a high level of sales and service
  • Retail experience working at a supervisor/management level
  • Cash-handling skills and confidence in using maths skills accurately in a fast-paced environment
  • Strong attention to detail and accurate with administration
72

Retail Supervisor Resume Examples & Samples

  • Restocking of store
  • Maintain and model high retail, merchandising and cleanliness standards as set forth by the Store or Regional Manager
  • Assist in onboarding and training of new employees in POS, product knowledge, guest service, and sales
  • Management/Supervisory experience in a retail environment - preferred
  • Previous snow sports and cycling industry experience - preferred
  • Ability to communicate frequently with co-workers and guests in accurate spoken and written English - required
  • Familiarity with retail POS systems - required
  • Ability to work nights, weekends and holidays - required
73

Retail Supervisor Resume Examples & Samples

  • Acknowledge guests according to GuestPath Universal Service Standards. Actively answer guests’ questions and assist them whenever possible to give a memorable experience
  • Assist with loading and unloading merchandise from trucks
  • Assist with other duties as directed
  • Cashier duties include scanning merchandise, accepting payment, counting change, and bagging merchandise
  • Clean the department including, but not limited to, wiping shelves, scrubbing, mopping, and emptying trash
  • Complete transactions efficiently, courteously, and in a manner which encourages guests’ return
  • Ensure that all merchandise is correctly labeled. Face shelves. Button shirts and tops, leaving top button open, zip up zippers, leaving open space at the top for garment label and size to be seen
  • Follow GuestPath Universal Service Standards with both internal and external guests
  • Follow safety procedures at all times
  • Maintain orderly back-stock and know where goods are to be found
  • Routinely stock merchandise on shelves
  • Set aside and notify Department Lead of defective, mis-marked, mislabeled, incorrectly priced, shopworn, or damaged merchandise
  • Use the occasion of the transaction to indicate additional goods which would contribute to or enhance the purchase. Suggest shipment of merchandise to enhance sale
  • Work with newly received goods, placing them onto selling space or into back-stock
74

Retail Supervisor Resume Examples & Samples

  • Supervise and coordinate all operational duties in the store
  • Wear provided uniform (including a name tag and shirt) in neat and clean condition at all times, with black or navy dress pants and safe footwear (no open toe, heel, clog, or sandals)
  • Demonstrate and reinforce proper work procedures and standards, especially Guest Path Service Standards
  • Conduct “One-Minute Observations” to coach retail cashiers and employees on proper work procedures and standards, especially Guest Path Standards
  • Analyze and resolve concerns with employees and guests, referring the issues to management as necessary
  • Place and receive orders to ensure the store is fully-stocked at all times
  • Maintain the cleanliness and neatness of the store at all times
  • Assist the management in the training and continued development of retail staff
  • Assist managers with physical inventories
  • Make recommendations for improving service, efficiency, or product assortment to retail management
  • Ensure all labor and financial standards are observed and maintained
  • Ensure the efficient and thorough completion of all projects
  • Attend and actively participate in team meetings
  • Minimum of one year of experience in hospitality, retail, finance, or a related experience with money-handling and customer service responsibilities. One year of hospitality, business, or related coursework can substitute for work experience
  • Motivated, enthusiastic, cheerful, and friendly with guests and coworkers
  • Comfortable working long hours in a fast-paced environment
  • Capable of following and maintaining all instructions, standards, and procedures from management
  • Demonstrates initiative and intelligence to ensure exceptional customer service and store operation
  • Able to lift 20lbs or more
75

Retail Supervisor Resume Examples & Samples

  • Oversee and be able to work all areas and shifts
  • Assist in maintenance of daily records and reports
  • Assures all employees report to duty on time, well groomed and in proper uniform
76

Retail Supervisor Resume Examples & Samples

  • Ensures that the company rules and regulations are used and followed
  • Maintain a quality work environment
  • Prioritize and delegate work assignments
  • Ensure that all associates understand expectations and execute to Aramark standards
  • Daily Audit’s on all Points of Sale
  • Daily X-out’s of Registers
  • Provide leadership and support to the Sales Associates in order to ensure that all aspects of guest service are being provided
  • Manage loss prevention techniques in order to reduce shrinkage
  • Maintain retail locations visually appealing and organized
  • Any other duties assigned by Managers
  • 3 plus years of guest service
  • 2 plus years of merchandise store experience
  • 2 plus years of cashier experience
  • Strong visual merchandising background
  • Excellent communication, and sales skills
  • Basic Math skills
  • Ability to build relationships with guests, coworkers, maintain a team environment, and delegate responsibilities to all stand personnel
  • A background check is required for this position
  • Must be able to work a flexible schedule that includes days, nights, evenings, and weekend
77

Retail Supervisor Resume Examples & Samples

  • Associates Degree preferred or equivalent retail experience
  • Must have 2-3 years of managerial experience
  • English, French is an asset
  • Retail expertise, good leadership skills; excellent verbal and
  • Written communication skills
78

Retail Supervisor Resume Examples & Samples

  • Manages assigned Sales Associates in the operation of retail stores by providing daily scheduling and direction for Team Leads and Sales Associates. Monitors, develops and evaluates performance of assigned employees
  • Ensures that Sales Associates and Team Leads are fully trained, on an ongoing basis, about guest service standards, selling techniques and product knowledge
  • Organizes and holds regular briefings and meetings for all Sales Associates and Team Leads. Responsible for the accuracy and security of all personnel files, training information and attendance records
  • Develops, recommends and implements policies and procedures for Retail Operations
  • Meets planned revenue and labor goals. Ensures that sales and margin information is reviewed on a regular basis, and acted on, to achieve profitable sales. Participates in budget planning by monitoring budgets, labor costs, and payroll for assigned retail locations
  • Monitors sales and inventory control for assigned location; maintains cash control to ensure accuracy and policy enforcement. Ensures that stock levels are maintained and constantly strives to maximize sales potentials
  • Maintains visual presentation, ensures merchandise maintenance, distribution of merchandise product from backroom, warehouse to sales area. Monitors accuracy for ticketing
  • Opening/closing and cash handling duties
  • Operates as Duty Manager when on shift as scheduled by the Retail Operations Manager
  • Performs other related duties as required and directed by Retail Operations Manager and other members of the LEGOLAND Florida leadership team
79

Retail Supervisor, Merchandising Resume Examples & Samples

  • Actions procedures to uphold company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays
  • Facilitates and/or participates in all cycle count processes as specifically outlined by company policies and procedures
  • Responsible for the out of stock procedures to maintain replenishment
  • Take a lead role in preparing for inventory count(s), participate in the inventory taking process, and follow up on variances
  • Oversees the coordination and execution within the receiving area and maximizes department productivity
  • 3-4 Years of Retail customer service is preferred
  • 1-2 years in a supervisory role with direct accountability for achieving sales and service targets is preferred
80

Raging Waters Sac-retail Supervisor Resume Examples & Samples

  • Monitor and evaluate work performance of retail team members and leads
  • Responsible for opening and closing procedures of the Retail department
  • Responsible for posting the retail schedule two weeks in advance
  • Assist with inventory
  • Understands and follows all policies from Cash Handling Handbook
  • Answers and solves guest questions and concerns
  • Manage timesheets, hours and break schedules
  • Ability to a lead of team of approximately 12 people
  • Ability to address multiple tasks and priorities in a fast paced environment
  • Excellent customer service skills, ability to interact effectively with a diverse array
81

SEA Life-retail Supervisor Resume Examples & Samples

  • Previous Manager experience ideally in a similar working environment encompassing recruitment, training & performance management
  • An understanding of the principles of visual merchandising and the ability to create impactful displays
  • Experience of all aspects of stock management
  • Management of retail promotions to deliver increased company revenue
  • An understanding of Retail trends including demographical, geographical and seasonal is desirable
  • Experience of Quality Management
  • Proven experience of delivering/exceeding sales and company targets
  • Ability to ensure the highest standards of accurate and efficient cash handling procedures are maintained at all times
  • Ability to be flexible/adaptable as per the business operational requirements
  • Experience of Health & Safety regulations
  • Experience of working towards profit targets
82

Retail Supervisor Grand Geneva & Timber Ridge Resume Examples & Samples

  • Assist with training and coaching staff members
  • Communicate effectively with manager, associates vendors, and guests
  • Maintain professionalism and confidentiality
  • Help motivate staff to perform according to the Marcus Corporation Mission Statement
  • Benchmark sales, set goals, and strive to exceed budget within Payroll
  • Must have the ability to perform opening and closing functions of the retail outlets
  • Plan and execute monthly inventory
  • Identify merchandise needs, meet with vendors, place orders, and establish retail price based on costs
83

Seasonal Retail Supervisor Resume Examples & Samples

  • Ensure all product is stocked correctly. (Apparel, hard lines, plush, etc...)
  • Ensure that a proper level of inventory is maintained at each location in assigned area
  • Conduct routine inspections of assigned locations for quality, cleanliness, and safety concerns
  • Monitor all costs, including but not limited to labor, waste, and inventory
  • Demonstrate and continually train the Six Flags Mantra of providing Friendly, Clean, Fast, and Safe Service to each Guest
  • Performing all responsibilities as a Host or Hostess
  • Address Guest Concerns as they arise in the assigned location
  • Implement Guest service programs, and continually follow up with team on Guest service related measurements
  • Ensure all Training Material is practiced in the workplace including Park, Departmental, and Cash handling.
  • Ensure that Safety and Security Awareness are reinforced and practiced consistently
  • Make recommendations regarding Team Member hiring, promotions, and corrective action
  • Identify areas for continued improvement; develop and implement strategies to enhance these areas
  • Sets an appropriate image and role model that represents the image and management style reflective of Six Flags Discovery Kingdom's values and culture
  • Must follow Six Flags policies and procedures at all times including Department of Labor Break and Meal Laws
  • Must pass a pre-employment math test
  • Must be willing to work 40 hours per week, including weekends, evenings and holidays
  • Light lifting up to 50lbs. required
  • Must be willing to work in all weather conditions for extended periods
  • Must be able to stand, kneel, and squat for extended periods
  • Must be able to read, write, and communicate in English
  • Must be able to communicate in a professional and efficient manner both in written and verbal formats
  • Must be professional, energetic, self-motivated, and have the ability to motivate others, and have a positive attitude
  • Must lead by example regarding grooming, safety, cleanliness, and appropriate conduct at all times
84

Retail Supervisor Resume Examples & Samples

  • Manage and promote sales culture within our Retail Store to achieve or exceed sales, KPIs and profitability goals
  • Guarantee consistently high standards of customer experience within the store in accordance with PUMA's brand values and service standards
  • Assist the Store Management Team with recruitment, training, development and succession planning of high performing results driven individuals
  • Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location, while providing the highest levels of service
  • Manage and monitor Loss Prevention education and awareness programs, along with manage and achieve or exceed all Inventory goals
  • Participate in new store openings (travel may be required)
  • Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the store always meets or exceeds PUMA standards
  • Required to work non-traditional hours; weekends, evenings, holidays. Store is open Mon- Fri 10.00-20.00 and Sat-Sun 10.00-18.00
  • Experience in a customer focused service oriented retail environment
  • Be results driven
  • Proven ability to exceed sales while meeting payroll goals
  • Ability to identify, hire, train and develop top talent
  • Effective and professional communication skills
85

Retail Supervisor Tufts Medical Center Resume Examples & Samples

  • Maintains customer service standards
  • Cashiers when necessary to expedite the processing of guest’s purchasing
  • Spearheads special projects (i.e. holidays, events, book signings, etc.) when necessary
  • Communicates with Retail Manager to insure that all received products are placed on the retail floor as soon as possible
  • Manages the maintenance of inventory level within guidelines established by General Manager and Retail Manager
  • Follows ARAMARK policies and procedures and safety policies
  • Additional tasks and responsibilities may be assigned at the discretion of the Front Desk manager
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Retail Supervisor Resume Examples & Samples

  • Drive sales by setting sell-out targets per store, tracking sales, reporting and adjusting action plan accordingly
  • Manage Beauty Advisers including recruitment, education and incentivizing together with the stores
  • Coordinating in-store events: informing the Beauty Advisors about upcoming events and coordinating the execution in the stores together with marketing
  • Ensuring counters are in stock and presentation according to the brand
  • Communicate any merchandising issues to the merchandising team to ensure action plan
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Retail Supervisor Resume Examples & Samples

  • Knowledge of Danner/Lacrosse product required
  • Experience with POS required
  • MS Office proficiency required
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Starbucks Retail Supervisor Resume Examples & Samples

  • Assigns daily tasks to Gift Shop staff and ensures that the tasks are performed correctly and in a timely manner while maintaining high standards of customer service
  • Handles the storing of all incoming merchandise in assigned locations
  • Ensures correct pricing on all products on the floor
  • Work with General Manager and Retail Manager to utilize complete productivity on the floor at all times
  • Ensures that packing slips and invoices are reconciled by the retail clerk
  • Trains new hires on POS system, overall safety and job responsibilities
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Retail Supervisor Resume Examples & Samples

  • Create a merchandise strategy that aligns with season changes, beer releases and special events
  • Understand beer and consumer trends, creating merchandise programs around those trends
  • Develop timelines that organize when merchandise should be ordered, arrive in the stores, advertised and launched on ecommerce
  • Introduce and onboard new vendors that provide new and unique merchandise opportunities
  • Partner with brand marketing to align local merchandise with national programing and timing
  • Create annual financial plans by store (in store, offsite and distributor) in partnership with finance and Leinie Lodge manager
  • Accountable for delivering financial plans to ensure profitability
  • Report weekly sales compared to plan and last year. Develop strategies to increase sales when not meeting plan goals
  • Partner with ecommerce supervisor to ensure merchandise strategies align with ecommerce goals
  • Negotiate pricing with vendors to meet margin plans by category
  • Balance assortment category inventory based on profitability
  • Ensure individual and team compliance with MillerCoors procurement policy
  • Review product recaps weekly to understand sales drivers
  • Order inventory weekly to maintain in stocks
  • Manage base inventory to meet turnover goals
  • Markdown underperforming product in order to maintain sell through goals and percentages
  • Direct purchasing coordinator on end of month inventory balance goals by category and at the total store level
  • Merchandise product and signage to maximize floor and per foot sales
  • Reset floor twice per year
  • Reset tables and “vignettes” quarterly based on beer releases & seasons
  • Organize team members and hours to plan for resets and updates
  • Partner with graphic design on ticketing, pricing tags and in store displays
  • Source and order fixtures to meet merchandising needs
  • Review packaging with vendors to ensure it meets Leinie Lodge aesthetic goals
  • Manage and develop accounts payable and receivables performance reviews against financial plans and accountabilities
  • Hold team accountable for working in alignment with the MillerCoors finance and procurement teams to ensure compliance
  • Leads and develop employees to deliver solutions for increased margin, turns and profitability
  • Bachelor’s degree or equivalent
  • 5 years merchandise buying
  • 2 years retail store management
  • Solid communication skills, both oral and written
  • Self-motivated, bias for action
  • Strong analytical/conceptual ability and skills
  • SAP
  • Store layout management
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Retail Supervisor for New Retail Stores Resume Examples & Samples

  • Supervises retail associates; completes store operational needs by assigning employees and following up on work results
  • Trains to, and maintains retail standards, policies and procedures
  • Opens and closes retail locations as directed by management
  • Assists retail management with the daily cash procedures and operations
  • Monitors store floor, assist with guests needs and requests
  • Regularly evaluates, creates, and maintains professional visual displays; provides direction to retail associates regarding store merchandising and displays
  • Ensures integrity of physical inventory and par levels
  • Maintains cleanliness and safety standards throughout the retail shops
  • Assists in receiving and stocking of merchandise, as directed by management
  • Performs duties as assigned
  • Performs retail cashier duties when needed
  • Assists management in recruiting, interviewing and selecting retail associates
  • Assists management with scheduling of staff
  • Minimum one year supervisory experience in a customer service and/or retail environment preferred
  • Previous cash handling experience required
  • Previous experience working with point of sale (POS) system required
  • High school Diploma or GED required
  • Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
  • Strong verbal and written communication skills – ability to communicate with staff and prepare written reports
  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead
  • Ability to handle multiple tasks simultaneously in fast-paced environment
  • Ability to work independently and as a team member
  • Basic math skills; ability to accurately handle money and count change
  • Willingness to aggressively sell assigned items
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Retail Supervisor Resume Examples & Samples

  • Work with management team to develop a staff incentive schemes to increase individual motivation and promote teamwork
  • Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity
  • Responsibility to ensure compliance of Health, Safety & Security within the workplace
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Retail Supervisor Resume Examples & Samples

  • Demonstrates and trains all retail specific standards and product knowledge
  • Ensures all sales and sales statistics are properly recorded by each employee
  • Stocks shelves, counters, tables and similar display fixtures with merchandise in a fashion that maximizes product visibility and promotes sales. Arranges signage and advertising collateral in an attractive fashion
  • Assists with the payroll processes as needed
  • Ensures follow through of all employees and performs coaching and counseling as needed
  • Assists guests with recording sales, accepting payment, providing product suggestions, and overall customer service
  • Stimulates retail associates to increase sales per hour and units per transaction
  • Insures that all retail staff is recording and tracking daily retail stats
  • Assists with all inventory counts for shop merchandise
  • Maintains proper supply levels in all shops and insures back stock warehouse areas are well maintained, organized and new product is placed on sales floor
  • Minimum 1-2 years supervisory experience required
  • Must have strong guest service skills
  • Must be able to move up to 40 lbs. Occasionally extend arms and hands. Seize, grasp, and turn objects with hands
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Retail Supervisor Resume Examples & Samples

  • Lead, mentor, discipline staff, evaluate their performance and document all aspects of their employment
  • Oversee maintenance of all equipment and cleanliness of Marketplace
  • Perform all other administrative functions required and communicate information from management meetings
  • Work in a safe manner at all times and follow all safety procedures as outlined in your Standards of Conduct and Loss Prevention Manual
  • Work directly with retail Manager and Director on new incentives and ideas to generate revenue
  • Ensure replenishment orders are placed according to business needs and stocked adequately
  • Ensure food order is based on our occupancy
  • Involved in physical inventories
  • Become an expert in and train in all Omni Related Retail SOP’s
  • Manage & coach selling performance of individuals and metrics of the Coffee Market: drive excellence in Customer service levels
  • Assist in timely flow of merchandise from receiving to shops to maximize sales
  • Help with transfers of merchandise and mark-downs
  • Communicate and partner effectively with Director of Retail, Retail Manager and Inventory Control Specialist
  • Share/propose best practice implementation/solutions for Coffee Market, property of Company based on learning from day-to-day operations
  • Past retail and direct customer service experience preferred but not necessary
  • Coffee Establishment experience preferred but not required
  • Must have strong customer service experience and skills
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Advanced Retail Supervisor Resume Examples & Samples

  • Fulfill manager-on-duty responsibilities when scheduled
  • Walk the floor regularly for daily MOD responsibilities
  • 1 year of retail experience, preferably within the outdoor industry
  • Previous experience with Retail POS
  • Bike retail background
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Retail Supervisor Resume Examples & Samples

  • Daily operating responsibilities for all retail locations, including leasee locations
  • Analyze weekly sales reports, monitor and maintain balanced flow of product by utilizing the Aptos Inventory system
  • Annual inventory processes to include oversight of preparation and execution
  • Assist locations with visual merchandising, including table and window displays
  • Visit each Retail location daily to assist with product replenishment and display
  • Develop and promote an entrepreneurial spirit by making recommendations targeting increased sales, profits and Guest service and satisfaction
  • Assist areas with markdowns and promotions to ensure timely execution
  • Purchase order input including product and operating supplies
  • Facilitate Retail Seasonal Supervisor Training
  • Attend weekly Special Events Meetings
  • Manager-On-Duty responsibilities for Retail regularly, In-Park Services Division often
  • Attend all park and departmental required trainings
  • Willingness and ability to assist other departments in a detached capacity for special events or projects * Other duties as assigned
  • Bachelors Degree, or equivalent experience
  • Must be professional, energetic, self-motivated, able to motivate others and have a positive attitude * Computer skills in Word, Excel, Freedom POS, SixFlags.Team and Aptos Inventory
  • 5+ years retail experience, preferably in high volume environment
  • Experience supervising large teams and interfacing with all levels of management
  • Flexible schedule required including nights, weekends and holidays
  • ServSafe Certification within 60 days of hire
  • Ability to motivate a large staff
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Z Market Retail Supervisor Resume Examples & Samples

  • Assist the Store Manager in ensuring that the daily operational needs are maintained
  • Perform hourly position responsibilities as business needs warrant
  • Instruct associates in On the Job Training
  • Ensure compliance for cash handling standards
  • Lead associates in sanitation standards and practices
  • Requires a high school or GED diploma
  • Requires 1-2 years supervisory experience and/or food service experience
  • Requires cash handling experience
  • Demonstrates knowledge of product, customer service, quality standards required, and equipment and operations standards
  • Demonstrates team management, delegation and issue resolution skills
  • Demonstrates ability to simultaneously handle multiple tasks
  • Requires a flexible work schedule
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals
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Retail Supervisor Resume Examples & Samples

  • Assign daily task to store staff and ensures that they are performed correctly and in a timely manner while maintaining high standards of customer service
  • In partnership with the Retail Manager, coach and motivate the selling team to Aramark and CDA customer service standards
  • Role model selling and service behaviors
  • Assist with merchandising tasks including the receiving, pricing, and storage of product
  • Demonstrates proficiency using the point of sale system and trains team members
  • Additional tasks and responsibilities may be assigned at the discretion of the Retail Manager
  • Assist at the Field Museum location downtown as necessary
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Retail Supervisor Resume Examples & Samples

  • Responsible for making sure the staff uses correct portions when preparing and serving items
  • Responsible for Work Force Management scheduling, editing, keying exceptions and approving time
  • Assist managers with employee discipline sessions, attendance logs, and maintains up-to-date contact information
  • Knowledge of QA Audit
  • Cross-train at other positions in the location
  • 1 year of supervisory experience
  • Must be able to understand safety rules, Aramark Alcohol Regulations, operating and maintenance instructions and procedures
  • Ability to manage people and have accountability for company assets
  • Must be willing to follow all Aramark Safety Standards
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Retail Supervisor Resume Examples & Samples

  • Work with our stakeholders to plan and execute the retail sales and promotion strategy of Blizzard-branded merchandise at the Estadium Gear Store
  • Optimize inventory and replenishment through analysis of sales trends, and coordinate stock orders to ensure shelf availability
  • Identify and recommend product opportunities
  • Recommend local production, coordinating with global supply chain
  • Manage in-store merchandising and display to drive visual presentation and sales
  • Manage store staff to operate the store front including register and POS functions, queue management, store opening/closing procedures, and scheduling of store staff
  • Role models best-in-class customer expectations through personal contact with customers
  • Control losses through effective security and loss prevention plans
  • Prepare regular sales and inventory audit reports
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Retail Supervisor Resume Examples & Samples

  • Lead a team of up to 100 Engagement Specialists to include communicating CROSSMARK’s policies, procedures, expectations and dress code
  • Lead and develop a team of Market Mentors
  • Manage executions and overall performance of scheduled events by monitoring daily and weekly scorecards to ensure on-date executions are met and rescheduled events are coordinated in a timely manner
  • Recruit and interview candidates and provide feedback in a timely manner to confirm that talent meets client requirements
  • Train and mentor Engagement Specialists and Mentors, conduct event execution audits, and assist with executing promotions
  • Keep current with Adult Beverage sampling requirements and certifications
  • Scheduling Coverage: Oversee scheduling of Engagement Specialists and Mentors to provide proper coverage for executions
  • Effectively manage employee related issues in partnership with Human Resources teams
  • Complete accurate and timely paperwork and reports, timesheets, expense reports, etc
  • Associate’s degree with 2 years of retail and/or client service experience OR a minimum of 4 years of retail and/or client service experience
  • Minimum of 2 years of outside field supervisory experience
  • Ability to motivate and supervise a team, delegate responsibility, train and evaluate performance
  • Ability to prioritize, change or alter duties according to shifts in projects or business environment
  • Work independently with minimal supervision in order to meet deadlines
  • Able to work collaboratively and cross-functionally to meet goals
  • Basic computer skills including familiarity with Word, Excel, Outlook and Internet usage
  • Work environment: Home office and field environment. Extensive local travel required