Project Implementation Manager Resume Samples
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Project Implementation Manager Resume Samples
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IS
I Stark
Imogene
Stark
61460 Drew Mission
Detroit
MI
+1 (555) 555 4802
61460 Drew Mission
Detroit
MI
Phone
p
+1 (555) 555 4802
Experience
Experience
New York, NY
Project Implementation Manager
New York, NY
Stracke and Sons
New York, NY
Project Implementation Manager
- To support the Project Manager-Continuous Improvement with Innovation initiatives
- Develop strong relationships with internal customers creating a partnership approach towards the implementation of supply-chain initiatives
- Identify opportunities from within the existing processes for Continuous Improvement, utilising best practice analysis methods, such as Lean Sigma
- Development of documents for governance bodies, incl. steering committees
- Partner with technology delivery managers for technical implementation projects that may be using Agile delivery methods, Waterfall or Hybrid
- Oversee Continuous Improvement Project tracking
- Manage escalation
Dallas, TX
Implementation Senior Project Manager
Dallas, TX
Rodriguez LLC
Dallas, TX
Implementation Senior Project Manager
- Provides constructive performance appraisal input through peer review process
- Provides coaching, mentoring, and training for project team and peers
- Providing leadership and direction for customers and BD project team
- Compliant with forecasting and backlog management processes
- Demonstrate a proactive approach to identify risks to project success; develop effective action plans for resolution
- Demonstrates knowledge of industry-recognized project management methodologies
- Successfully manage the scope of the project, including customer priorities
present
Phoenix, AZ
Software Implementation Senior Project Manager
Phoenix, AZ
Smitham and Sons
present
Phoenix, AZ
Software Implementation Senior Project Manager
present
- Responsible for end-to-end project management and software delivery, using established project management methodologies
- Executes projects within budget, effectively allocating resources to optimize business results, and providing accurate forecasts and budget spending
- Proactively manages communications between all parties involved in the implementation/development process
- Participates in process improvement including identifying and implementing reporting, and addressing data inefficiencies to reduce client time compiling data
- Process design/workflow reengineering
- Organizes development and project tasks for other team members
- Establishes and maintains customer relationships
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Strayer University
Bachelor’s Degree in Business
Skills
Skills
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to calculate figures and amounts such as percentages and ratios
- Any knowledge of prince2 would be welcomed
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to write business correspondence
- Ability to use own initiative
- Ability to effectively communicate (orally and in writing) with all levels of the organization
- Ability to build and manage long term relationships
- Ability to work well under pressure
- Ability to manage several projects simultaneously
15 Project Implementation Manager resume templates
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1
Project Implementation Manager Resume Examples & Samples
- Preferred Prince II practitioner or equivalent trained
- Strong knowledge of MS Office, particularly MS Project, Excel and Visio
- A strong business and customer focus
- The ability to work effectively with other people, at all levels
- Strong communication and stakeholder engagement skills
- Risk management and mitigation, issue resolution, planning/tracking/monitoring and reporting as specified by the wider Business program
- Change management champion
- Experience of media industry (preferable but not essential)
- Understanding of sales needs, customer expectations and the sales cycle
2
Project Implementation Manager Resume Examples & Samples
- Leading project support team to delivery projects, including business requests, TI local Infrastructure upgrade, regional/global initiatives
- Business Interface to discuss requirements and specifications
- Manage project deployment and deliverables
- Manage escalation
- At least 10 years of experience in project management, preferably in the IT environment
- Knowledge of banking core system, Wintel, Database, Middleware, Network and Voice
- Experience in branch setup and user relocation management
- Capability of strategic planning, change management and execution
- Budget & cost management
- Good Risk and issue management skill
- Good vendor management skill
- Good relationship management skill & Communication Skill
3
Provider Connectivity Services Implementation Management Project Manager Resume Examples & Samples
- Bachelor’s Degree or equivalent combination of education and experience
- PMP certification through the PMI Organization (or ability to achieve within 18 months of employment)
- Progressive experience managing large scale projects
- Progressive experience managing portfolios of similar or dependent projects
- Six Sigma Certification
- Prior experience in the health insurance industry
- Prior experience planning and managing large scale projects
- Prior experience managing EDI or Web Based Technology projects
- Medicare/Medicaid knowledge/experience
4
Technical Project Manager for Software Implementation Resume Examples & Samples
- Prior experience managing mid to large scale software development projects. Typically 5+ plus years of project management experience
- Strong Project Management skills. Experience with project management processes and the ability to articulate and help recommend solutions
- Experience in developing and executing Quality Assurance and Quality Control processes
- Ability to quickly navigate a complex organization
- Strong oral and written communication ability
- Technology background
- Knowledge of risk management processes for banking a plus
- Microsoft Office Project tool
- Bank of America experience with project tools (Nexus, PPR, etc) a plus
5
Project & Implementation Manager Resume Examples & Samples
- Lead change, qualification development and implementation projects across PQS to bring in new products, qualifications and services to PQS delivery functions
- Identify, measure and record risks, ensuring that adequate mitigation and contingency is in place for all projects
- Maintain all project documentation and reporting for your projects
- Ensure complete visibility on progress for senior management and the PQS Executive
- Undertake other project or divisional related activity, reasonably requested by line management
- Seek and deliver improvements to processes within functions and across functional activities
- Provide ongoing visibility to Directors (and all PQS) of any change projects (including risks and failures)
- To oversee the implementation of designated qualifications, or qualification suites
- To project manage and co-ordinate the development of qualifications and associated workstreams, such as marketing, communications, materials production and despatch
- To ensure visibility of project and implementation issues for Senior Management and the PQS Executive team
- To provide clear, regular reporting on projects
- To take ownership of any issues which threaten the successful development, delivery or implementation of new products, qualifications or services, and to oversee virtual teams managing those issues through to resolution
- To chair meetings as required to ensure the successful delivery of designated projects
- To improve processes both within the Operational Delivery Governance team, and the wider PQS business
- To acquire and maintain a deep understanding of all end to end processes
- To grow and maintain effective relationships with all key stakeholders
- To act as a positive, catalyst change agent on a day to day basis
- Drive the division forward, maintain morale and focus working across functional areas
6
Project Implementation Manager Resume Examples & Samples
- Regular travels (50%) to cocoa areas
- Degree in agriculture, rural development or social studies
- 2-5 years in a project/program implementation, monitoring, review and evaluation including budget holding responsibilities
- Good command in written and spoken English
- Strong sense of responsibility and monitoring
- Strong people skills and communication skills
- Time management and ability to prioritize multiple tasks
- Proactive behavior
7
Software Implementation Senior Project Manager Resume Examples & Samples
- Business analysis and requirements gathering
- Process design/workflow reengineering
- Organizational change management
- Readiness/assessment/post-implementation support
- Report design
- Testing/user acceptance/quality assurance
- Integration planning
- Participates in the configuration, implementation, testing, support, customization, and optimization of our clients’ systems
- Develops and maintains detailed technical knowledge of system specifications, operation, and diagnostics
- Implements and coordinates organizational/tree/outline maintenance that impacts reporting
- Implements process and report automation using systems capabilities
- Participates in process improvement including identifying and implementing reporting, and addressing data inefficiencies to reduce client time compiling data
- Plans and sometimes delivers training programs for users
- Documents processes, procedures, reports, and associated operations
- Responsible for end-to-end project management and software delivery, using established project management methodologies
- Completes end-to-end project management tasks including project scope, schedule, budget, deliverable quality, and compliance
- Executes projects within budget, effectively allocating resources to optimize business results, and providing accurate forecasts and budget spending
- Successfully delivers projects through each phase of the project lifecycle, starting with envisioning and planning, through execution and deployment, and into an operations and maintenance mode
- Develops and manages definition of deliverables, goals, timeframes, resource planning, milestones, and budgets
- Proactively manages communications between all parties involved in the implementation/development process
- Reports to leadership and clients on status of projects with gap reports, risk assessment, and overall mitigation
- Establishes and maintains customer relationships
- Organizes development and project tasks for other team members
- Analyzes client business needs and facilitates design sessions and review sessions with technical and business stakeholders
- Participates in functional mapping, business process flow analysis, project cost/time estimation and tracking, and support issue analysis and resolution
- Quickly grasps client business and technology requirements, and develops tailored technology solutions to meet specific client needs
- Bachelor's degree or equivalent experience required; major in Information Systems preferred
- Minimum of 5 years of project management experience in an Information Technology environment required
- Knowledge of specific ERP packages (NetSuite) is a plus, particularly ERP platforms in the middle market
- The ability to learn new ERP platforms is required
- While day-to-day tasks will not always require hands-on work, functional package knowledge is necessary to guide clients through training and utilization of the software being implemented
- Strong background in financial and accounting systems
- Strong background with financial reporting and data flows preferred
- Experience with NetSuite preferred
- Experience with Microsoft SQL, Visio, Microsoft Office (Excel, Word, Outlook) and SharePoint preferred
- Effective written and verbal communication skills; able to articulate business value of system enhancements or process changes
- Able to communicate technical information to a non-technical audience
- Strong interpersonal skills. Able to work effectively with people and in teams
- Demonstrated superior level of client service
- Experience with process improvement and root cause analysis
- Able to think creatively, highly driven, and self-motivated
- PMP, CISA, CEP, and/or CSM preferred
8
Implementation Manager for the Safe Communities Safe Schools Project Resume Examples & Samples
- Oversee implementation of the SCSS Model in various Colorado Front Range Middle Schools
- M.A. in a related field (preferred)
- Strong work ethic & self-directed
- Good communication skills (both verbal & written)
- Ability to develop positive relationships among diverse groups of people in various settings
- Familiarity with evidence-based program implementation in school/community settings
- Basic research and organization skills
- Ability to work well with a diverse set of stakeholders and as a member of a multidisciplinary team
- Experience managing datasets and/or with data collection practices (e.g., gathering/tracking data)
- Current driver’s license and willingness to use your own vehicle for travel to participating schools around the Colorado Front Range
- Highly desired: Bilingual English/Spanish fluency, experience in/with the public school system
9
Project Manager, Dynamics AX Implementation Resume Examples & Samples
- Provide leadership and guidance for managing large-scale full-lifecycle implementation in Dynamics AX
- Provide leadership to all functional and business areas affected by the project
- Work closely with management to ensure adequate allocation of resources to projects
- Develops and manage detailed project plans, resource plans, communication plans, risk mitigation plans and issue resolution plans
- Drive project decisions and recommendations to management about schedules, prioritization
- Manages project deliverables, scope & expectations
- Proactively communicate and report status to executives and all other stakeholders. This is done leveraging tools such as Status Reports, Executive Briefings, and active day to day team communication
- Effectively communicate and collaborates with technical project team members to achieve project goals
- Provides leadership to project team members with respect to project management processes and best practices
- 5 + years of experience directly managing large-scale full-lifecycle implementations in Dynamics AX required
- Experience with ERP implementation methodology across all phases of Diagnosis, Analysis, Design, Development, Deployment and Operation
- Understanding of complete solution within the context of an integrated enterprise-wide IT strategy
- Highly developed business
- Ability to work closely with key business stakeholders to communicate progress and vision
- Consensus driven management style that support a vast set of stakeholders
- Strong leadership, teambuilding and motivational skills
- Ability to work well with others in a collaborative team environment
10
Implementation Project Leader & Client Manager Resume Examples & Samples
- Assist team in improving process, and developing scalable solutions
- Master the functionality of the Student Success platform and develop expertise in industry/product terrain
- 1 year of continuous work experience
- Valid Driver’s License
- Willingness to travel up to 20% domestically
- Experience managing multiple clients/projects/stakeholders simultaneously
11
Experienced Project Manager for Global ERP Implementation Resume Examples & Samples
- Manage end-to-end implementation of global ERP system templates, ensuring that projects are delivered on time and within budget
- Master the classical disciplines of project management, including planning and dependencies as well as balancing risks, stakeholders and resources
- Manage requirements and specifications, mainly through facilitation of workshops within the business
- Apply a structured approach to all parts of a project and create transparency through delivering progress reports aimed at various stakeholders
- Define business cases and drive benefit realisation in close collaboration with the management team, your team and your global stakeholders
12
Project Manager, IRT Study Implementation Resume Examples & Samples
- Ability to lead small teams
- Proven customer service skills
- Detailed understanding of the Pharmaceutical environment
- Familiarity with IRT systems is preferred
- Understanding the clinical study implementation process is preferred
- Familiarity with regulatory requirements related to Clinical Study operations (including GCP, GMP, and GDP)
13
Project Implementation Manager Resume Examples & Samples
- Manage projects end to end from inception and analysis through to implementation
- Partner with technology delivery managers for technical implementation projects that may be using Agile delivery methods, Waterfall or Hybrid
- Development of documents for governance bodies, incl. steering committees
- Business case creation, including planning and estimating
- Successfully engage in multiple initiatives and communicate changes across the SDW business
- Coordinate and facilitate the business change management process
- Coordinate the business implementation activity for regular releases including impacts assessments, UAT and Business verification testing execution and deferred defect impact assessments
- Ensure compliance with enterprise tools and process in the Project, Change and Risk areas
- Support strategy development and portfolio planning in SDW
14
Project Manager of Implementation Resume Examples & Samples
- High School Degree/GED
- A minimum of three (3) years of Hotel experience within an operational environment
- A minimum of three (3) years of day to day experience in Property Management processes and systems (OnQ / Opera)
- A minimum of three (3) years of proficiency in Microsoft Office Suite (Word, Excel and PowerPoint)
- A minimum of two (2) years of experience with a proven project management record
- A minimum of one (1) year of experience with a proven record managing a team
- Managerial experience
- Proficient in oral and written English
- Ability to travel as required (up to 20%)
- Experience working within a Hotel Revenue and/or Reservations Office
- Experience working within a Hotel Front Office or Finance department
- Knowledge of information technology (basic SQL, system configuration, hotel networks)
- Training and coaching skills demonstrated in a group or one to one environment
- Managerial and/or Supervisory experience
- Additional language skills preferable
15
Project Manager Flexfactory Implementation Resume Examples & Samples
- Project Management for FlexFactory implementations
- Be at customer’s site during the FlexFactory implementation
- Develop and improve processes around implementation in coordination with Enterprise Service Leader and the Enterprise Operations team
- Support delivery of Implementation plans and related documentation according to customer specific project plans
- Deliver presentations to Customers, Service personnel and Sales teams
- Bachelors degree in technology, biotechnology, cell biology, biochemistry or equivalent experience (defined as High School Diploma/GED and 4 years progressive experience in a technical field or project management)
- 5+ years project management experience in implementing and equipment validation in a biopharmaceutical production / cGMP environment
- 5+ years project management experience in a biopharmaceutical production / cGMP environment
- Experience with and understanding of the methods of equipment validation in GxP environment
- Excellent skills in MS Office products
- Excellent skills in MS Project
- Be based in US, preferable Marlborough, MA and ability to travel within EMEA/USCAN (50%) and globally(15%) to support customer needs
- Service and team oriented
- Innovative, resourceful and flexible
- A good sense of quality and high energy with the ability to meet all assigned deadlines
- Be able to prioritize and run project with needed rigor to be able to meet delivery dates
- Project Management certifications or equivalent work experience
16
Project Manager, IRT Study Implementation Resume Examples & Samples
- 2+ years’ experience implementing studies in clinical IRT systems
- Detailed understanding of the Pharmaceutical environment, especially as pertaining to Clinical Study management and related processes
- Detailed understanding of IRT systems
- Detailed understanding of clinical study implementation process
17
Operations Manager, Project Implementation Resume Examples & Samples
- Manage and track center development related projects including but not limited to creation of new centers, closure of centers, conversion of centers to limited liability corporations and ambulatory surgery centers
- Facilitate and track due diligence information and review operations of surgery centers for acquisition and joint ventures so that they can be assimilated into our operational protocols and processes
- Resolve issues and identify opportunities for process improvement and create action plans as necessary
- Oversee implementation of activities with functional departments related to center operations including but not limited to facility licensure, billing and collections, recruiting, purchasing of medical equipment and supplies, computer and telecom integration, clinical operation and training processes
- Facilitate team meetings, phone conferences, and training as needed
- Develop and maintain project tracking reports (Work Breakdown Structures, Dashboards, and Timelines)
- Travel required - up to 30%
- Bachelor's degree in related area strongly preferred; construction management experience a plus
- Minimum of three (3) years' project management experience required; healthcare industry experience preferred
- PMI certification a plus
- Advanced computer skills and proficiency in MS Excel and Word required; intermediate skills and proficiency with MS PowerPoint and Outlook required; advanced proficiency with project management software required
18
Client Engagement & Project Implementation Manager Resume Examples & Samples
- Assists Regional VPs in closing business by engaging prospects pre-sale to discuss implementation processes, strategy and resources
- Leads the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals
- Defines standard product/implementation scoping documentation. Facilitates the definition of project scope, goals and deliverables
- Works with sales on any situations that fall outside of the standard scope. Documents all custom client requirements, works with product management and implementation to define technical and process solutions to deploy custom scope, and ensures smooth knowledge transfer from sales to implementation team
- Works with other project managers and specialists to ensure timely and accurate delivery of standard and custom scoped objectives. Ensures Implementation, delivery and development timelines are met
- Monitors client workflow deployment post implementation to maximize ROI opportunity
- Manages and leads the planning and implementation of multiple ongoing software implantation projects
- Monitor and report on progress of the project to all stakeholders, present reports defining project progress, problems and solutions and implements project changes and interventions to achieve project goals
- Provide feedback to internal team and development regarding process and product improvement
- Builds new and improved multi product implementation processes across the Experian Health organization
- 50-75% nationwide travel requirement
- Generally requires 8+ years’ experience in Healthcare revenue cycle industry
- 5-10 years project management experience, leading full life cycle implementations
- PMP a plus
- Healthcare industry experience facilitating in-depth knowledge of hospital operations data flow and HL7, X12 and XML protocol standards
- Demonstrated ability to engage in and complete multiple concurrent assignments
- Fundamental knowledge of network architecture, services, redundancy and clustering
- Direct work experience in project management capacity
- Proven experience in people management, strategic planning, risk management and change management
- Highly collaborative and flexible. Ability to build effective working relationships with others inside and outside the organization, including leadership
- Ability to think strategically, analytically to solve complex problems
- Experience and proficiency in Microsoft Office products
- Ability to innovate processes, structure, tools across divisions
19
Implementation Senior Project Manager Resume Examples & Samples
- Creation and use of project plans for assigned projects, which include clear milestones and assignment of project task responsibilities
- Providing leadership and direction for customers and BD project team
- Ensuring customer satisfaction
- Possesses healthcare project management experience and demonstrates advanced knowledge and understanding of project management methodologies and relevant clinical and IT operations
- Understands customer medication management workflow and is able to consult on best use of BD products
- Has responsibility of medium, large, or IDN sized projects, small programs, or teams
- Is a role model in use and understanding of Implementation project governance expectations (scope management, tollgate, and risk & change management processes)
- Able to remove team roadblocks through creative problem solving, negotiation or conflict management skills. Rarely calls upon others to help solve organizational roadblocks
- Project scope requires significant impact to customer workflow (multi-site / IDN)
- Manages project scope of multiple Dispensing products or cross BU products
- Responsible for maintaining multi-project / program schedule and timeline
- Participates in pre-sale process for medium, large, or IDN size projects
- Demonstrates effective communication and engagement with customer, including corporate or C-Suite level or military equivalent
- Able to effectively work across multiple departments (e.g. Tech Support Center, Sales, Finance)
- Participates in hiring process
- Demonstrates expertise in the professional and soft skills necessary to be an effective project manager
- Military veteran or other previous experience in the US Department of Defense a plus
- Security Requirement – Must be a US Citizen and possess a US Government security clearance or have the ability to obtain a US Government security clearance, prior to hire
- Must possess and maintain a valid driver's license and meet BD's auto safety standards
- Home based position with travel. Travel may range from 25 - 75%, overnight travel. Position requires flexible working hours, including some nights and weekends. Ability to work independently from home office
- Conflict resolution
20
IT Project Implementation Manager Resume Examples & Samples
- Acts as Team Leader for implementation of CMMS (Computerized Maintenance Management System). at WTC Site
- Works with CMMS representative to define system features and required system architecture
- Coordinates with line managers to obtain information regarding equipment and preventive maintenance
- Coordinates with PA Tech Team to identify hardware and software requirements for site
- Manages procurement of mobile devices (I-pads, tablets) used for CMMS and maintain inventory of business unit’s equipment
- Manages transition of data from current CMMS to future CMMS
- Coordinates training of all operational staff members
- Develop and monitor user access rights and new user requests
- Coordinates all on-going training for staff and new-hires
- Works with CMMS representative on system upgrades and maintenance
- Point person to work with CMMS representative to troubleshoot issues with the system
- Establish, review, analyze work flow/maintenance routines
- Review and maintain standard operating procedures
- Produces various work order reports
21
Global Implementation Manager Diagnostics Application Project Resume Examples & Samples
- As a Global Implementation Manager you are responsible for the implementation of a very complex, global project in cooperation with representatives in the regions, countries and central functions
- You ensure an efficient, up to date and high-quality handling of the assigned tasks
- Elaborate measures and support your project partners in their implementation to achieve their goals
- Managing important topics is one of your tasks, as well as the presentation of project results at management levels
- You have successfully completed a degree in economics or technical sciences , or a similar education
- You have broad and in-depth experience of the healthcare environment (in vitro diagnostics)
- Furthermore you possess several years of experience in the field of laboratory diagnostics and customer services and ideally in project and change management
- You work independently and systematically and have experience in coordinating global partners successfully
- You have very good knowledge in dealing with MS Office products (Word, Excel, PowerPoint) and you are fluent in German and English
- You are willing to take business trips (about 50%) and you have intercultural experience
- You have the ability to work with different types of business and different management levels, you have a strong analytical mindset, a high degree of solution orientation and self-initiative; your profile is rounded off by your organizational & communication skills, customer orientation and team spirit
22
Project Manager, Pricing Implementation Resume Examples & Samples
- Plans and manages projects to develop various rate offerings, as well upgrades to customer-facing channels that support those offerings
- Establishes and manages cross-functional teams including representatives from multiple business units and possibly external representation from consultants, vendors, and manufacturers. Provides leadership and strategic direction to project teams and is accountable for the performance and output of these teams. Identifies required resources, establishes goals and expectations, and clearly communicates assigned responsibilities to project teams. Ensures resources are effectively allocated, team members understand the impact and value of their contribution to the team’s success, are aware of their roles and responsibilities, and are held accountable for their responsibilities. Provides guidance, follow-up, and feedback to assist team members to effectively achieve goals
- Manages adherence to scope, schedule and budget. Balances frequently conflicting priorities, limited resources, extremely tight planning and implementation timelines, and risks, amid a constantly changing information management environment. Ensures that all requirements, project plans and changes to commitment are communicated to all impacted team members and senior management
- Addresses and resolves team and interpersonal conflicts in a timely and professional manner
- Establishes and maintains a broad network of relationships with internal and external entities to ensure we have visibility of the landscape of potential problems and opportunities presented by pricing program implementation. This includes establishing relationships with other departments throughout the company and possibly select external research and policy consultants
- BA/BS Degree in Business, Economics, Marketing, or related discipline
- 2 years of experience in product and/or project management
- 2 years of experience in managing, planning, or launching new projects or initiatives
- Must have experience with customer-facing activities, projects or processes that directly impact customer satisfaction
- Experience in proactively identifying business needs and developing business requirements for systems and processes
- Master’s Degree (Preferred)
- Success managing in a cross functional, matrixed organization driving collaboration and alignment
- Demonstrated experience with executing large and complex projects that span multiple functions
- Experience with regulatory and compliance implementation in support of attaining project management objectives
- Knowledge of customer rate design
- Prior analytical experience preferred
- Demonstrated ability to integrate work across relevant areas, manage risks appropriately, develop and execute business plans, manage information, and provide exceptional service to internal and external customers
- Demonstrate effective resource and project planning, decision making, results delivery, team building, and the ability to stay current with relevant technology and innovation
- Possesses proficiency and experience with the application of Microsoft Word, Excel, PowerPoint, and Project
- Demonstrate strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning
23
Project Implementation Manager Resume Examples & Samples
- Experience of managing projects
- Any experience of healthcare would be ideal
- Any knowledge of prince2 would be welcomed
- Track record of using MS Office, including MS Project
- Eager to learn new skills and progress
- Ability to use own initiative
- Passionate about delivering first class customer service
- Ability to build and manage long term relationships
24
Senior Project Implementation Manager Resume Examples & Samples
- Excellent communication and customer (internal and external) management skills
- Ensure customer (internal and external) satisfaction through constant communication and follow-up
- Assist as needed in the development of Scope of Work documents during developmental stages of project/program opportunities
- Determine implementation requirements and formalize written plans based upon contractual agreements and SOW
- Manage functional group teams based upon defined project implementation plan
- Strong leader in a balanced matrix organization
- Ability to simultaneously manage multiple projects/tasks
- Ability to assert control with large groups of individual contributors and functional teams and quickly coordinate groups into a team environment
- Strong communication skills and ability to work with all levels of the organization (sales, operations, IT, marketing, product management, purchasing, senior management and customer)
- Identify and mitigate potential risks that could impact budget, cost, schedule or business operations
25
Project Manager Retail IT Implementation Resume Examples & Samples
- To assume day to day responsibility for ensuring the timely and effective delivery of specific Retail Implementation Team (RIT) projects aimed at introducing new, or changes to existing IT, voice and data solutions across the M &S Store and DC estate, as necessitated by business or legislative requirements
- To manage working level relationships with key project stakeholders, ensuring that their expectations are met and, where possible, exceeded within any budgetary and/or timescale constraints placed on the project
- To oversee the use of specific 3rd party suppliers to ensure that relevant project milestones are achieved to the required level of quality, on time and in the most cost-efficient manner
- To contribute to the RIT continuous improvement programme by identifying and, where required, contributing to the delivery of improvement initiatives
- Ensure that the implementation-related aspects of IT delivery projects are assessed and scoped in an accurate and realistic set of implementation requirements that support the achievement of the overall project objectives
- Plan, track and report the completion of implementation-related activities, ensuring that key dependencies (both internal and external) are identified, communicated and managed appropriately and that any input required into wider planning activities (eg. at an overall project and/or programme level) is provided in an accurate and timely manner
- Identify, secure, deploy and manage the internal and external resources required to deliver the implementation-related activities successfully, minimising delivery risk by ensuring that only appropriately skilled and experienced resources are utilised
- Manage implementation-related risks and issues effectively, ensuring that issues are identified early, managed and resolved, risks are recognised, assessed and, where possible, mitigated and that both issues and risks are escalated in a timely manner if required
- Provide robust and accurate financial management of all implementation-related aspects of the project, ensuring costs and scope are defined and tightly controlled throughout
- Establish and maintain good working relationships with 3rd party suppliers, building partnerships (at all levels) that help ensure that the maximum benefit is gained from their skills, knowledge and experience
- Provide effective stakeholder management by identifying individuals who have a vested interest in the delivery of the RIT activities, building their requirements and expectations into the delivery plan (where possible) and communicating effectively (using appropriate mechanisms and frequency) throughout the project lifecycle
- Ensure that all implementation-related project delivery activities conform to the relevant quality assurance and quality control processes
- Use every project as an opportunity to identify better and/or more efficient implementation delivery mechanisms
- Build and maintain effective working relationships across the team and within the wider IT Group
- Build and maintain strong and productive relationships with key stakeholders
- Broad technical awareness, particularly across the Retail sector
- Strong IT project management skills
- Experience of running medium to large scale IT implementations
- Good working knowledge of the IT delivery methods, approaches and standards
- Flexibility in approach to getting the job done and be prepared to go the extra mile
- Knowledge of or qualification in a project management methodology (e.g. PRINCE2)
- Familiar with IT & having a commercial perspective & an understanding of how the project contributes to the business case
- Develop, maintain and report against complex project schedules
- Define, mobilise and manage multi-disciplinary project teams
- Communicate with, motivate and develop team members, across diverse Supplier base and groups of technical and non-technical people
- Work under pressure and handle conflicting priorities & successfully prioritise & make trade-offs on work & time for self & others
- Strong problem solving ability, based on ability to think logically and analyse situations
26
Implementation Services Project Manager Resume Examples & Samples
- Leads high impact, ambiguous, high complexity client projects from development and maintenance to governance and execution. Integrates key insights about the retirement industry, investment markets and competitive landscape to ensure output meets long-term strategy. Works closely with IS team, IIG business partners, external clients and others, to align strategies of various objectives for win-win outcome for Vanguard and our clients
- Collaborates with Planning and Consulting team to maintain the coordination of business and fiscal planning across the department as it relates to travel and capacity hours for projects. Works with the senior leadership team to ensure business and fiscal plans support the department and division's strategic objectives. Monitors, analyzes and reports on projectperformance relative to plan
- Acts as a high-level resource for clients both internal and external to Vanguard to ensure that client projects are completed in a timely and accurate manner. Acts as a decisive a catalyst for identifying viable alternatives and corrective actions when project performance is not on track for meeting strategic objectives. Provides direction and motivation to project team and is accountable for effective execution and quality project management
- Provides strategic direction for clients and business partners to ensure unmatchable excellence and compliance with ERISA, in accordance with the client's plan document and Vanguard's policies and procedures
- Influences and negotiates with key client decision-makers on proactive plan design changes, automated workflows, and risk mitigation for 'best in class' retirement plan long-term strategy
- Serves as an informal leader for crew by providing resource depth and coaching for plan specific needs. Provides vision and enthusiasm to achieve agreed upon goals
- Consults with clients both internal and external to Vanguard on such topics as plan design, legal compliance, work flow modification, custom programming, automated services, mergers, acquisitions, and divestitures
- Represents Vanguard at on-site and off-sitemeetings with prospective clients to explain conversionprocesses and procedures while supporting the sales efforts
- Creates a positive environment while effectively challenging the status quo, championing key business initiatives and gaining senior manager support. Identifies areas for process improvement and leads VUE teams to address various issues
- Partners with Relationship Managers, Recordkeeping Services, Participant Services, and external clients to meet Vanguard's service level commitments
- Works closely with management team to develop and implement staffing and operational plans. Participates in the development of short and long range goals for the department
- Undergraduate degree or equivalent work experience required. Graduate degree preferred
- Minimum five years of general experience. Three years of specifically related work experience involving Institutional client contact preferred. Defined Contribution experience strongly preferred
- Excellent leadership, judgment and negotiation skills
- Proven client service and client management skills. Ability to manage project teams throughout project lifecycles
- Ability to effectively communicate technical and nontechnical information to various levels within internal and external organizations
- Ability to obtain a Project Management Professional (PMP) certification within 12 months of accepting the role
- Strong knowledge of qualified plan regulations and experience on Vanguard's VISTA, VAST, and VISION systems preferred
- Strong client relationship and interpersonal skills
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Project & Process Implementation Manager Resume Examples & Samples
- Analyze and implement processes and solutions which deliver significant results for GTO and the Volvo Group
- Work directly with the factory and line organizations to define project and process deliverables
- Prepare regular project reviews and provide updates to the steering committee and other key stakeholders
- Manage organizational and process relationships to ensure cross-functional project results
- Develop and manage the activities of the project in accordance with the Group’s project control and process improvement methodologies
- Strong skills in managing the implementation of processes and solutions
- Keen knowledge and interest in process improvement methods (e.g. VSM)
- Good understanding of process interfaces to other processes and solutions
- Savvy and effectiveness in change management
- Several years of “hands on” experience working in the process, or with IT development and implementation
- Experience with building teams and working across teams
- Ability to understand & perform end to end process & solution analysis
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Project Manager, Senior Implementation Resume Examples & Samples
- Manage client project requests that are broad in nature requiring conceptualization and initiative to support
- Responsible for coordinating project activities with vendors and customer solution providers to ensure projects are delivered on schedule and meet quality objectives
- Responsible for creating and tracking project plans, conducting status meetings, monitoring issues, impacts and dependencies, and will also be responsible for coordinating project activities with vendors and customer solution providers to ensure projects are delivered on schedule and meet quality objectives
- Will be a lead within their assigned team, providing training, assistance, guidance and direction for others within the department
- Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and practices. #LI-BP1
- 3-5 years or relevant work experience in hardware and software configurations, online and offline definitions or network infrastructure designs
- Excellent written and communication, presentation and interpersonal skills
- A candidate with a unique blend of client services and project management experience managing medium to large scale project initiatives coupled with knowledge of electronic payments systems (i.e. POS, ATM, ISO 8583) is strongly desired
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Project Implementation Manager Resume Examples & Samples
- Design and deliver Lean Sigma training courses internally and externally
- Lead or support specific improvement projects
- Oversee Continuous Improvement Project tracking
- Identify opportunities from within the existing processes for Continuous Improvement, utilising best practice analysis methods, such as Lean Sigma
- Develop strong relationships with internal customers creating a partnership approach towards the implementation of supply-chain initiatives
- To support the Project Manager-Continuous Improvement with Innovation initiatives
- To undertake such additional duties as may be reasonably required
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Project Manager Technical Implementation Resume Examples & Samples
- Responsible for inception, planning, and delivery of one or more projects and associated leadership and management tasks
- Self-driven, is proactive and demonstrates initiative, and strong problem solving abilities
- Has strong collaborative nature, and ability to see the whole picture
- Takes responsibility for the definition, documentation and satisfactory completion of medium to Large-scale projects
- Ensures that there is a business perspective on how the new technical capabilities will be delivered to the business, including planning around key business cycles, selecting appropriate customers for migration, etc
- Initiates the business implementation plan, including all the activities that the business needs to do to prepare for new technical components and technologies
- Professional with proven background in delivery / technical implementations
- PMP / Prince certified
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Image Project Implementation Manager Resume Examples & Samples
- Establish and lead key image and upgrade programs initiated in the offer development team
- Lead brand/image project management of site-level programs including: internal/external image roll-outs, lighting, signage, designated infrastructure upgrades, the development and assurance of relevant KPIs, fulfillment, and the measurement internal and external customer satisfaction
- Embed and develop BP’s safety culture into supply chain and ensure delivered results meet customer requirements. Lead contractor safety culture in the field, Control of Work (CoW) compliance, and near miss reporting
- Enforce brand visual standards for all Fuels North America branded retail sites through challenging image activities to be compliant
- Measure project performance using BP systems, tools and techniques
- Develop continuous improvement process for brand conversion and imaging activities
- Provide expert knowledge and guide the Sales and Marketing team in assessing risk as new projects and brand initiatives are developed, including assurance of risk identification and the development of risk mitigation strategies
- Work in close partnership with Sales and Marketing and provide on-going image oversight, support and guidance throughout the life-cycle of a project
- Manage and maintain strong working relationships with internal stakeholders: Maintenance, Real Estate, Sales, Logistics, Marketing, Legal and Remediation Management to promote overall retail compliance
- Minimum 5 years project management and/or vendor relationship management experience required
- Minimum 3 years experience in Retail facility operations and understanding of retail fuelling systems
- Working knowledge of OSHA, engineering standards, experience in third party contractor vetting and API 1646 required
- Solid experience in managing multiple external/third party vendors
- Demonstrable ability to proactively engage, manage and build strong working relationships with the business
- A strong bias for action, self-starter that can hit the ground running, and who has the drive and determination to see things through to completion
- Expertise developing HSSE programs and driving process improvements (continuous improvement), and knowledge of risk assessment and management
- Ability to set vision and strategy, with the capability to motivate and influence others
- Proven ability to think both strategically and operationally
- Project Management Professional (PMP) accreditation and US Green Building Council LEED Certification desirable
- Understanding of Integrity Management; Emergency Response/Crisis Management; Incident Management & Investigation processes
- Ability to identify and manage opportunities for Continuous Improvement in process and quality
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Hcs Project Manager IT Epic Implementation Resume Examples & Samples
- Acquires the necessary resources in partnership with resource owners to fulfill the planned project roles/responsibilities and activities. Manages all internal and external project resources to ensure that project scope is delivered on time, on schedule, within the approved project budget, and with a high degree of quality
- LI-MM2
- Bachelor’s degree in Computer Science, Information Systems Management, Business Administration or a related field (or an equivalent combination of education, training and experience) required
- 5 years of experience in project management required
- 2 years of agile project management experience preferred
- 5 years of project management experience implementing Clinical Systems highly desired
- 2 or more years of experience implementing Epic Clinical Applications highly desired
- Highly responsive to internal customers
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Project Manager Rpo-implementation & Continuous Improvement Resume Examples & Samples
- Positive and pro-active communication with stakeholders, peers and colleagues, generosity of knowledge and experience sharing and building effective relationships within and across the business
- Facilitate client discovery sessions and identify requirements
- Monitor solution performance and support delivery by isolating opportunities for continuous improvement
- Identify and realise opportunities for efficiencies and consistency in solution execution
- Consult with client and team on technology integration
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Project Manager, Senior Implementation Resume Examples & Samples
- Bachelor's degree (or equivalent experience)
- 3 years of related experience
- Understanding of Payments industry
- Project management experience managing medium to large scale project initiatives
- Develop and maintain a strong working knowledge of the PULSE switch processing and capabilities to include proficiency in all application tools
- Sharepoint experience preferred
- ISO 8583, PSO, ATM familiarity preferred
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Implementation Services Project Manager Resume Examples & Samples
- Bachelor’s degree in business, information technology or a related field
- 5+ years’ experience leading enterprise application software implementation projects for external customers, preferably as part of a professional services organization
- Proficient managing simultaneous projects and/or project teams remotely
- Able to work in fast-paced, self-directed start-up environment
- Excellent organization, time management, and presentation skills
- Highly proficient with Microsoft Project and online project management tools such as Teamwork
- Willing to travel as needed, including internationally, to support customer requirements
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Project Implementation Manager Resume Examples & Samples
- Maintain complete control and responsibility for the entire installation and implementation process for a single project environment
- Review all project documentation and conduct the Project Kick-Off meeting
- Facilitate conference calls and/ or on site meetings for key milestones such as Kick Off Meeting, Client Configuration Capture, Cutover, etc.; Host weekly status call with customers
- Provide coordination of internal and external resources to ensure a successful installation implementation and resolution of any post cutover deficiencies, including, but not limited to, the coordination of the Project Team and outside vendors
- Serve as the first level operational escalation point for all assigned customers related issues
- Engage in the Pre-Sales process with the appropriate Account Sales Rep, Engineer, and Customer
- Engage Voice and Network architecture engineers to provide applicable network diagrams
- Provide professional consultation on hardware, software, and network solutions to effectively meet the customer's business needs
- Order telecommunication services – Circuits, POTS lines, and porting
- Additional responsibilities as position requires
- Possess enhanced organizational, leadership, management and multi-tasking skills
- Superior communication and interpersonal skills required in order to interact both orally and written with customers and management
- Proven ability to work effectively with contractors and vendors in managing the installation of hardware, software, inside/outside plant and equipment
- Ability to meet deadlines, work and communicate effectively with the stress of a fast-paced environment
- Telecommunications circuit order experience
- Telecommunications porting experience
- 4 year degree in business and/or technology preferred
- 3 – 7+ years project management experience with fundamental knowledge in telecommunications and data communications networks
- Ability to manage several projects simultaneously
- Experience using PC based project management systems such as MS Project and Visio; high level skills required with other PC tools, such as spreadsheet and database programs
- Ability to write business correspondence
- Ability to effectively communicate (orally and in writing) with all levels of the organization
- Ability to calculate figures and amounts such as percentages and ratios
- Basic addition, subtraction, multiplication and division skills required
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Implementation Senior Project Manager Resume Examples & Samples
- PMP or other similar project certification; proven track record in meeting project milestones and negotiating for resources
- Proven communication skills, written, verbal and presentation
- Past experience includes development of budgets
- Past positions required acting a project lead and directing a team
- Proven ability to affect change
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Systems Project Implementation Manager Resume Examples & Samples
- Project Management – overall planning and execution of the project, including the creation of detailed project implementation plans to address such issues as identifying and managing project scope, clarifying project roles and responsibilities, risk management, issues management, cost management, quality management, sequence, schedule, performance, advice, and coaching for the project teams. Creation and communication of project success metrics. Reconcile functional requirements with technical and business process designs to identify and address gaps. Create and maintain contingency plans to mitigate risks associated with disruptions to the project work plan. Develop and adhere to defined procedures for managing changes to project scope
- Team Management – The successful candidate will lead and manage the implementation initiative. The project will involve every campus, school, center and institute, auxiliary enterprises, and administrative and support functions. Much of the success of the Systems Project Implementation Manager will depend on effective team building skills and an ability to apply them to multiple and diverse constituencies and situations. She/he must also show the ability to resolve conflicts successfully to achieve project objectives
- Contract Administration – Is the primary contact with one or more software, hardware, and consulting vendors for the project. Project oversight will include activities such as change management, status meetings with vendors, budget controls, and consultant and contractor performance monitoring
- Communications– Responsible for maintaining and communicating project status, issues, and risks to the Business Leads, Project Champions, Steering Committee, functional teams and technical teams. Providing and maintaining communication with stakeholders on the overall implementation to include frequent communications with University administration, campus/division Chancellors (and other officers), deans and directors, as well as with other groups to ensure accurate information is reaching all parties
- University-Wide Participation – Assuring University-wide participation in effective operations by ensuring that appropriate preparations are made, that the correct groups are properly involved and trained, and that all facets are correctly integrated in order to take each phase successfully from implementation to production. In coordination with process owners, document functional requirements and incorporate functional and business process requirements into the projects’ change management methodologies
- Requires a bachelor’s degree in business, human resources management, or related field, and a minimum of five years of experience managing ERP system projects, specifically Oracle Cloud, or comparable system; and preferably in a higher education ERP deployment
- Requires significant knowledge of human resources and payroll concepts, practices and procedures, as well as applicable federal and state regulatory requirements to include, but not limited to EEO, FLSA, FMLA, ADA, etc
- Must demonstrate knowledge of change management and its role in a successful project; discretion; ability to work with sensitive and confidential information; and to manage conflict and highly complex situations and relationships
- Must have excellent communication and organizational skills, and be able to work in a fast-paced environment with multiple competing priorities
- Project Management Professional (PMP) credential strongly preferred
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AML Project Manager Policy Implementation Resume Examples & Samples
- Strong working knowledge of AML regulations
- Excellent written and verbal communication skills; ability to communicate effectively with Senior Management and cross functional teams
- Must be able to sift through complexity and see issues clearly. Must have analytical inquisitiveness and problem solving ability; and ability to ask insightful questions, break analytical challenges into workable components and draw meaningful conclusions
- Ability to analyze requirements and create an effective project plan to support timely execution
- Must be able to work with multi-disciplinary teams from different regions to implement initiatives at regional and country level
- Must be persuasive and capable of working in groups. Ability to collaborate with others to achieve objectives; ability to leverage other people's skills and expertise
- 3-5 years of AML / KYC experience
- Experience with action plans to be executed by the business, involving other supporting areas as needed (Operations, Technology, Compliance)
- Highly intellectual in character requiring exercise of discretion and judgment related to proposed changes to Business processes
- Ability to execute under pressure
- Must be able to follow projects that require very detailed analysis due to the impact to the businesses
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Project Manager, Systems Implementation Resume Examples & Samples
- Develop and track project plans of associated 2020 training program deliverables for existing staff and new hire programs
- Oversee and contribute to the training program design and development leveraging multiple modalities
- Serve as a Subject Matter Expert for training within the 2020 Clinical Systems workgroup and as a SME of the new systems for the Learning team
- Effectively communicate and proactively interface with counterparts and leadership to prioritize efforts, provide oversight and status
- Define the timeline and recommend areas of alignment for new hire orientation
- Collaborate with education team, leadership and business units within Clinical Services to create and support change management learning initiatives
- Support train the trainer sessions to prepare facilitators as needed
- Develop and utilize metrics and data that assess and monitor the effectiveness of offerings to ensure programs are relevant to the needs of the business and meet regulatory requirements; leverage findings to prioritize and drive updates to existing curriculum and new offerings
- May be responsible for overseeing indirect reports and vendor contributors on project level work
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Project Manager, Software Implementation Resume Examples & Samples
- Deliver timely and effective updates to internal and external contacts
- Take an active role in resolving conflicts and delivering solutions
- Actively participate in the growth of the general knowledge base of the team
- Manage client expectations and day-to-day client interactions
- Create and maintain project documentation utilizing methods prescribed by the PIM
- Demonstrated success in managing projects
- Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
- Strong interpersonal and presentation skills
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Avaya Project Implementation Manager Resume Examples & Samples
- Project support for the planning, scheduling, implementation, reporting, and closure of largescale, nationwide AVAYA telecommunications services deployments and migrations, specifically Time-division Multiplexing (TDM) to VoIP, to remote locations with applicable experience in VoIP broadband requirements and installation
- In depth experience and understanding of VOIP technology
- Experience with and understanding of MPLS and VPN technology
- Proven ability to communicate effectively both orally (phone and in-person) and in writing (reports and e-mail) to both technical and non-technical project stakeholders, technology management, and organizational leaders
- Knowledge and experience with the Information Technology Infrastructure Library (ITIL) standard configuration management framework and related activities
- Ability to support enterprise Project, Incident, Change, and Risk Management practices
- Must be able to pass a U.S. Background Investigation as required by the House
- Coordinate implementation and migration activities with a team in support of VoIP deployment activities
- Oversee testing, installation, documentation development, end-user training delivered by VoIP vendor, and monitor overall customer satisfaction with the VoIP migration
- Provide regular updates to the Manager to communicate progress, concerns, and risk to mitigate potential issues before they arise
- Provide site documentation packages to the Manager of Voice Services
