Pharmacy Associate Resume Samples

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A Kiehn

Austin

Kiehn

22648 Eldridge Radial

Phoenix

+1 (555) 977 7092

22648 Eldridge Radial

Phoenix

Phone

p +1 (555) 977 7092

Experience Experience

Philadelphia, PA

Patient Pharmacy Associate

Philadelphia, PA

Leannon-Walsh

Philadelphia, PA

Patient Pharmacy Associate

Makes sure that work meets quality standards
Sets high goals or standards of performance for self
Shows pride in work
Takes initiative to present ideas/suggestions to management
Prioritizes and completes work on schedule
Performs 48 hr - 5 day follow-up telephone calls to all new patients
Coordinates/Schedules deliveries of patient orders with pharmacy operations

Los Angeles, CA

Associate Manager, Enterprise Pharmacy Apps

Los Angeles, CA

Stoltenberg and Sons

Los Angeles, CA

Associate Manager, Enterprise Pharmacy Apps

Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner
Develops and implements policies and procedures to ensure the timely and consistent delivery of application assistance to the client
Effectively manage and develop clinical and/or business applications support employees engaged in multiple client projects
Manages complex implementations and post implementation optimization across hospital/heath system network
Balances demand management for multiple complex simultaneous projects, operational enhancements, break-fix, and maintenance requests
Effective management of the client relationship and resolution of client issues
Scopes projects, develop budgets and assess cost of ownership

present

Houston, TX

Clinical Pharmacy Associate Director

Houston, TX

Schuppe-Gorczany

present

Houston, TX

Clinical Pharmacy Associate Director

present

Functioning independently, travel across assigned territory to meet with providers to discuss Optum and UHC tools and programs focused on improving the quality of care for Medicare Advantage Members specifically focusing on medication adherence and high risk medications
Strategize with our Optum and United HealthCare quality team in the development of training and analytical materials for Stars and HEDIS, with a primary focus of medication adherence
Work collaboratively with health plan market leads to make providers aware of Plan - sponsored initiatives designed to assist and empower members in closing gaps
Provide clinical knowledge to our providers of chronic disease states in particular diabetes, hypertension and hyperlipidemia and changes in pharmacy practice in adult and geriatric patient populations to serve as an authoritative information source on drugs and their utilization in therapy
Provide ongoing strategic recommendations, training and coaching to provider groups and pharmacies on program implementation and barrier resolution
Develop comprehensive, provider - specific plans to increase their HEDIS and Part D performance and improve their outcomes
Provide reporting to health plan leadership on progress of overall performance of pharmacy measures, gap closure, and use of virtual administrative resource

Education Education

Bachelor’s Degree in Customer Service

Boston University

Bachelor’s Degree in Customer Service

Skills Skills

Ability to adapt to change and ability to be comfortable with unpredictability
Strong organization skills and attention to detail
Strong computer literacy and the comfort, ability, and desire to advance technically
Displays excellent client-facing skills and the ability to champion the cause of the client
Ability to grow working knowledge of all athena service offerings
Strong negotiation and problem solving skills
Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
Proficiency in additional support tools: WebEx, SharePoint, Salesforce, NetSuite
Understands the importance of setting timelines & expectations while demonstrating flexibility & adaptability to change
Ability to complete projects with tight deadlines and time constraints

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15 Pharmacy Associate resume templates

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Associate Fulfillment Pharmacy Supplies Clerk Resume Examples & Samples

Assist in monitoring Pharmacy Supplies inventory within pharmacy mail order computer system
Assembles orders from tickets to ready for shipment to client
Processes drug purchases, verifies shipments against invoices, follows up on discrepancies
Maintains proper storage of Pharmacy Supplies inventory
Tracks locations of returnable Pharmacy equipment such as Drug dispensing pumps
Schedules delivery of Pharmacy supplies and Drugs with Patient for home delivery
Occasional deliveries
Ability to use Windows based computer program after training to track Pharmacy Supplies inventory
1+ year experience in position requiring Warehouse, and Inventory Control
Experience maintaining PAR Levels of inventory for distribution or other type business

Associate Director of Pharmacy Alliance Resume Examples & Samples

Create educational platforms with project management including budgetary accountability
Lead the external professional education and training for Pacira lead product with select targets (large corporations, key educational programs, new segments)
Preparing training materials with training team to address external customers’ needs, wants and concerns (Risk Mitigation, MUE/DUE, Multimodal Pain Management, Clinical Decision Support)
Assigned lead Project management for strategic cooperate projects within Pacira
Establish a training platform for onboarding of new members to team
Establish platform for KOL engagement within key corporate segment
Develop and execute education programs and communications to pharmacists and other healthcare providers
Responsible for monthly and quarter team tracking projects
Develop and execute peer-to-peer programs, including educational workshops to pharmacists and other healthcare
Establish collaborative support for medical trainers to meet customer needs, including but not limited to workshops, preceptorships, peer-peer education
Collaborate with executive team on annual planning and brand strategy
Incorporate planning into congress strategy on a national and regional level
Collaborate with Marketing and Sales management to develop education, training, and data support to optimize appropriate use of Pacira products
Establish and maintain functional working relationships with selected key corporate customer segments to further scientific and educational exchange
Develop and present product and scientific updates to customers as requested using approved material
Represent department and develop integrated strategies and tactic at key corporate strategic meetings, at regional planning meetings, and with key specialty meetings involving customer education and training
Ensure effective administrative management of regional and national business as well as operational budgets
Position requires at least 60 – 75 % travel
Bachelor’s degree in health science or closely related field from an accredited college or university. Degree in Pharmacy is preferred
Minimum 5 years’ progressively responsible experience in scientific education and training in clinical settings. Hospital practice and/or Pain Management experience preferred
Minimum 5 years’ experience in KOL engagement
Proven ability to manage multiple projects, set priorities and meet deadlines
Proven ability to communicate effectively with sales and health care professionals
Demonstrated ability to incorporate working knowledge of hospital system including pharmacy, surgical services (pre-operative, intraoperative) and postsurgical care
Excellent written and oral English communication skills
Demonstrated ability to coach others on use of products and clinical applications, including pharmacists, physicians, nurses and other health care providers
Proven ability to work effectively and efficiently with minimal supervision
Demonstrated ability to work on a closely collaborative, cross-functional team
Demonstrated ability to develop technical training materials
Demonstrated successful project management experience
Proven ability to develop training/education strategy
Ability to travel up to 75%

Pharmacy Purchasing Associate Resume Examples & Samples

Previous experience working with medications in a veterinary or human environment
Familiarity with pharmaceutical, veterinary and/or medical technology
Proficient in Microsoft Word and Excel
Ability to understand and make high-level decisions regarding procurement of needed pharmaceutical inventory
Must be able to lift up to 30 pounds constantly and 30+ pounds with assistance
An associates or bachelor’s degree in Business Administration or Inventory Management is preferred
Experience in a veterinary hospital

Pharmacy Sales Associate Resume Examples & Samples

Maintaining patient confidentiality and follow all practices consistent with the Privacy Act
Practicing the 3 Meter Attitude
Operating the register when needed
Meeting Customer's needs by assisting them whenever possible
Rotating stock and checking for expired products
Zoning the department
Maintaining modular labels
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals
The Associate will be required to perform tasks involving firm grasping
The Associate will be required to have sufficient co-ordination (i.e. placing and screwing in a small washer on a bolt, picking up a paper clip, etc.)
Job Title:* Pharmacy Sales Associate
Req ID:* 754984BR
Province:* Saskatchewan
Canadian Cities:* North Battleford
Store Location:* Carlton Trail & Territorial Drive

Pharmacy Sales Associate Temporary Resume Examples & Samples

Maximizing department sales and profit with direction from the Pharmacy Manager
Answering Customer calls promptly
Answering register calls promptly
Maintaining 100% in stock at all times
Ensuring the merchandise is properly signed and priced
Maintaining all risers properly
Other responsibilities may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Ability to understand the meaning of written or printed matter and to record information by inscribing characters or symbols
Ability to communicate effectively to maximize accuracy in the delivery of patient care. The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
The Associate is frequently required to stand or walk
The Associate uses his/her hands to handle merchandise and may be required to reach with his/her hands and arms
The Associate frequently is required to bend, twist or squat
The Associate must occasionally lift and/or move up to 18kg (40lbs.)
Job Title:* Pharmacy Sales Associate temporary part time
Req ID:* 761843BR
Canada Walmart Division:* Pharmacy
Canadian Cities:* Penticton
Store Location:* Skaha Lake Road & Green Avenue
Employment Type:* Temporary

Pharmacy Sales Associate Resume Examples & Samples

Req ID:* 761993BR
Canadian Cities:* Cobourg
Store Location:* Highway 401 & Burnham St

Pharmacy Sales Associate Resume Examples & Samples

Req ID:* 762910BR
Canadian Cities:* Burlington
Store Location:* Brant St. & Fairview Street

Pharmacy Sales Associate Resume Examples & Samples

Req ID:* 763565BR
Canadian Cities:* Cold Lake
Store Location:* 50Th Street & 43Rd Avenue
Employment Type:* Hourly FT

Pharmacy Sales Associate Resume Examples & Samples

Req ID:* 763253BR
Canadian Cities:* Strathroy
Store Location:* Adelaide Road & Carroll Street

Pharmacy Sales Associate Resume Examples & Samples

Req ID:* 763246BR
Canadian Cities:* Vaughan
Store Location:* Major Mckenzie Drive & Weston Rd

Associate, Pharmacy Services & Delivery Resume Examples & Samples

Processes packages returned from customer locations
Performs general facility cleaning and other duties as required
Comfortable driving in all weather conditions during day or night hours

Associate, Pharmacy Service & Delivery Resume Examples & Samples

Uses a handheld tablet to scan customer orders for accuracy, obtain route stop information and navigation
Ability to work on call or be in an on call rotation as needed
Needed

Pharmacy Associate Resume Examples & Samples

Obtain information for new prescriptions presented in person: insurance and coverage; DOB; name legibility; phone number; address; etc
Assist customers-patients with their questions, problems and complaints – in and out of the Pharmacy area
Follow company policies and procedures including, but not limited to: register performance, security issues and confidentiality
Answer telephone in three rings or less with a friendly, professional greeting to: obtain proper information for refills: answer questions/concerns
Refer all doctor’s calls and patient’s medical questions to Pharmacist
Retrieve and file pharmacy prescriptions in the appropriate files, access and retrieve information from the computer, and perform daily clerical duties as assigned and allowed by state laws and regulations
Assist Pharmacist with inventory management process including, but not limited to as applicable by state laws and regulations: checking in, stickering, putting away drug orders (except CII), unloading deliveries, return of medication, and completion of any paperwork
Maintain the Pharmacy Department: fill Pharmacy supplies; vacuum; dust/face; wipe counter tops; clean sink and settee area; straighten administration area; clean storage units; empty trash, etc
Must be 18 years or older
High School Diploma required or GED required
Meets all State Board requirements and/or certifications required by state regulations
Previous experience in healthcare industry is desired
One year experience in customer service environment is desired

Associate Pharmacy Benefit Implementation Analyst Resume Examples & Samples

Analyze benefit requests and secure all necessary data to ensure appropriate implementation based on applied logic of RxCLAIM pharmacy claim adjudication system
Work with other cross-functional departments to implement new and maintain existing benefit plans and client pricing in the pharmacy claim adjudication system
Work with Clinical Pharmacy to implement formulary updates and clinical programs in the pharmacy claim adjudication system
Work with Pharmacy Network Management to implement pharmacy rate changes and network additions in the pharmacy claim adjudication system
Research and respond to all claims processing inquiries from Client Management, Clinical, and other internal departments
Perform claim testing to ensure accurate claim adjudication
Run queries out of the RxCLAIM adjudication system to secure all necessary information to implement plan requests
Self-motivated to accomplish assigned tasks
Ability to work independently to maintain acceptable quality levels including timely communications of any issues and/or required information in order to complete plan requests within production turnaround time guidelines
Utilize macros in RxCLAIM to implement plan requests
Participate in team meetings
Perform other duties as assigned
Working Hours: 8 hour shift M-F with the potential for overtime as business needs dictate
Ability to multi-task and work independently and remain focused as tasks may change or alternate

Hospital Pharmacy Associate Resume Examples & Samples

30% [Client Training & Support]
Collaboratively plan and execute on client training programs using existing tools and training processes, focusing on both formal training sessions and on-site go live support. This involves
Bachelor Degree (Bachelor of Science degree preferred)
Minimum of 1 year of professional experience
Experience in a hospital pharmacy setting or implementing pharmacy systems in hospitals
Experience with athena products and services preferred
Strong computer literacy and the comfort, ability, and desire to advance technically
Strong organization skills and attention to detail
Strong verbal communication and business writing skills
Experience working with cross-functional groups and teams to achieve common goals
Ability to complete projects with tight deadlines and time constraints
Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
Proficiency in additional support tools: WebEx, SharePoint, Salesforce, NetSuite
Demonstrates a high degree of customer service and relationship building abilities
Ability to adapt to change and ability to be comfortable with unpredictability
Strong negotiation and problem solving skills
Experience and comfort with public speaking/presenting
Ability to prioritize and multitask in a fast paced environment, work across several project tasks simultaneously, meet deadlines, and communicate potential conflicts to manager
Ability to work independently as well as part of an extended, cross-functional team
Ability to be flexible and change with environment, industry, and business demands
Ability to Prioritize and manage solutions for efficient implementation of the service offerings
Effectively manage new product implementations
Understands the importance of setting timelines and expectations while demonstrating flexibility and adaptability to change
Works through solutions to roadblocks within the product and implementation to proactively advise the client
Ability to grow working knowledge of all athena service offerings
Shares knowledge with real world examples using various teaching styles to ensure understanding of audience
Incorporates consultative approach when assessing product and client need
Uses creative and contextual examples to simplify teaching of complex items when working with clients or team members
Provides constructive, timely feedback and education to colleagues
Role models self-awareness and long term impact of professional behavior
Displays excellent client-facing skills and the ability to champion the cause of the client
Demonstrates ability to recognize trends and gaps in implementations & process
Travel required, predicting 50%-60%

Hospital Pharmacy Associate Resume Examples & Samples

Minimum of 1 year of professional experience, ideally in a health care setting
Ability to prioritize and to multi-task in a fast paced environment, work across several project tasks simultaneously, meet deadlines, and communicate potential conflicts to manager
Ability to Prioritize & manage solutions for efficient implementation of the service offerings
Understands the importance of setting timelines & expectations while demonstrating flexibility & adaptability to change
Uses creative & contextual examples to simplify teaching of complex items when working with clients or team members
Travel required, predicting ~80%

Associate Pharmacy Account Manager Resume Examples & Samples

Previous experience communicating with staff, providers and patients about medication data
Pharmacy Technician License/Certification (Required)
3-5+ years of Pharmacy experience
Excellent organizational skills
Excellent documentation skills
Advanced knowledge of Microsoft Excel
Knowledge of Microsoft Access preferred

Pharmacy Retail Associate Resume Examples & Samples

Responsible for helping team members complete everyday tasks as well as the specific assignments asked of them
Must be properly trained in order to effectively train newly hired employees and offer constructive feedback to one another in order to improve
Maintains expert knowledge of Point of Sale (POS) operating systems. This includes but is not limited to, Office Retail Star specifically, maintenance, inventory, and purchasing
Oversees the store's security by remaining alert to surroundings and keeping up to date on procedures in case of an emergency
Purchase orders are completed and received in a timely matter with a special emphasis on details and correct verification
Participates in required meetings, as well as corresponding to weekly emails
Supports accurately recording rotating inventory. Stocks store as needed
Verifies work schedule and coordinates with coworkers regarding shift exchanges
Reiterates HIPPA regulations
Checks store expirations dates and ensures product rotation; organizes product in a tidy manner
Assists with the needs of the Pharmacy team
Represents the Store with a professional appearance, as well as utilizes respectful people-first skills
Successfully receives delivery orders
Responsible for stocking shelves, performing inventory counts, and keeping the store in good working order
Ability to accurately count cash transactions, verify amounts, issue receipts for funds received and reconcile a cash register
Requires effective decision making skills for handling customer problems
Strong verbal and written communication skills for friendly, effective interaction with the team and customers

Associate, Pharmacy Service & Delivery Resume Examples & Samples

Prepares packing materials
Handles Inventory receipt and organization
Packages radiopharmaceuticals
Ships material
Handles breakdown and surveying waste
Assists with Environment Health and Safety audits
Performs general facility cleaning
Performs other tasks necessary to service our patients

Associate, Pharmacy Services & Delivery Resume Examples & Samples

Processes incoming packages for pharmacy use
Performs equipment checks for daily use
Assigns delivery routes to drivers and makes adjustments as needed
Performs general facility cleaning, organization and other duties as required
Prior dispatching experience a plus

Pharmacy Integrated Touch Point Team-customer Service Rep Senior Associate Resume Examples & Samples

Answers inbound phone inquiries from Pharmacy Home Delivery base drug and specialty drug customers as well as internal and external business partners in a professional manner
Utilizes multiple Cigna applications, resources and customer engagement workflows to educate and assist customers in engagement opportunities unique to them at that time. Ensures effective and efficient call handling
Meets established goals for both the Inbound Call Monitoring Audits and surveys, compliance with HIPAA regulations and Cigna guidelines, and accuracy in relaying information concerning benefits according to specified benefit plan design and accurately document content of the call
Meets goals associated with customer engagement Address Rate and Conversion Rates and Warm Consult rates in conjunction with Customer Experience, Average Handle Time, Schedule Adherence and Quality; while using efficient and appropriate work practices
Learns and maintains a thorough working knowledge of product information and procedures as well as health engagement services and engagement incentives
Actively listens to customers, probes for clarification, and applies reflective statements to routine call flows overcome engagement objections
Participates in team and general Call Service meetings to support organizational and Customer Engagement strategic goals and operating plan
Support extended hours as determined by business needs in order to meet customer expectations
High School Diploma or equivalent required. Some college preferred
Minimum 2 years of customer service experience in any industry required; Pharmacy call center experience preferred
Demonstrated strong data entry and typing skills with proficiency in the use of a PC, which includes the ability to use a mouse and keyboard interchangeably
Ability to use telephone equipment, including headset
Excellent persuasion skills to educate customers on benefit opportunities
Excellent interpersonal skills with the ability to communicate information in a tactful and positive manner at all times
Excellent analytical skills to asses own performance metrics and problem solving in a test and learn environment

Strategic Account Associate, PAP Pharmacy Resume Examples & Samples

Single point of contact for: issue resolution; quarterly business reviews or as needed; process validation; Drive and foster collaboration across all Biologics Program Operations, Strategic Informatics and Quality Assurance Team and other teams
Oversight of program workflow development, implementation and coordination of initial and ongoing training
Coordinate contract legal review for prompt execution
Ensure that program design meets regulatory guidelines as well as Biologics internal standards and controls with support from legal when applicable
Lead high-level working sessions for program planning and schedule development
Coordination of onboarding and training process, with quarterly documentation of program/product related training thereafter and monitoring all aspects and areas of the Services
Confirm that all program documentation including the program playbook is consistent, complete, and correct—and readily available
Conduct program briefings and status updates to internal leadership team
Anticipate problems and develop action plans to resolve problems, escalate issues, and/or prevent anticipated future problems
Upon approval and launch of Product(s), as needed (daily/weekly/bi-weekly) conference calls to review Services and Pharmacy operations
Upon request, attend meetings with the Manufacturer team to provide an overview of the business model/ program and demonstrate success of the Services
Serve as the internal link between various departments to coordinate and implement Service changes (if any as mutually agreed upon by the Parties in writing), troubleshoot and resolve Service issues, and insure that service levels meet or exceed expectations
Monitor internal performance with support of operational team leads to insure contract compliance
Monitor payer coverage and gaps with support of Contract Specialists
Proactively monitor patient discontinuation list to assure that all avenues were appropriately taken in continue patient services
Monitor data reporting with respect to timeliness, completeness and accuracy
Hold quarterly business reviews (or as needed) to discuss Pharmacy performance and Service metrics on a regular and timely basis
Monitor the training and introduction of staff new to the Pharmacy (pharmacists, nurses, benefit investigators, operational personnel, etc.)
Ensure back-up during vacation or time away from the Pharmacy due to training or meetings
Healthcare and Specialty Pharmacy experience preferred
Competencies and characteristics: strong leadership skills, ability to motivate people to achieve objectives, ability to resolve complex problems and conflicts, excellent presentation and communication skills, strong strategy thinking skills, strong metrics background, strong financial knowledge, excellent interpersonal skills, strong ability to understand complex systems and interfaces
Strong working knowledge of contract terms, conditions, mechanisms, and procedures
Proven ability to develop creative solutions to complex problems by applying industry and customer knowledge coupled with sound judgment
Preferred exposure to, or certification in, Six Sigma, Lean, or other process improvement methodologies
Preferred exposure to, or certification in, project management and resource forecasting

Clinical Pharmacy Associate Director Resume Examples & Samples

Functioning independently, travel across assigned territory to meet with providers to discuss Optum and UHC tools and programs focused on improving the quality of care for Medicare Advantage Members specifically focusing on medication adherence and high risk medications
Establish positive, long - term, consultative relationships with physicians, medical groups, IPAs and ACOs
Develop comprehensive, provider - specific plans to increase their HEDIS and Part D performance and improve their outcomes
Participate in Clinic days to address members with multiple gaps and perform medication reconciliations
Provide ongoing strategic recommendations, training and coaching to provider groups and pharmacies on program implementation and barrier resolution
Act as lead to pull necessary internal resources together in order to provide appropriate, effective provider education, coaching and consultation; training will include Stars measures (HEDIS / CAHPS / HOS / med adherence), Optum program administration, and use of plan tools, reports and systems
Facilitate / lead monthly or quarterly meetings, as required by plan leader, including report and material preparation
Provide suggestions and feedback to Optum and health plan
Deliver high quality evidence - based therapeutic recommendations to providers
Work collaboratively with health plan market leads to make providers aware of Plan - sponsored initiatives designed to assist and empower members in closing gaps
Role includes up to 60% local travel primarily in Tampa, Fort Meyers, Miami area
Must reside in Tampa & Fort Meyers area
Active, unrestricted FL pharmacist license
Pharm D highly preferred
1+ year of Stars/HEDIS experience
5+ years of healthcare industry experience
Strong knowledge of community pharmacy
Strong knowledge of the Medicare market
Strong relationship building skills with clinical and non - clinical personnel
Strong problem solving/analytical skills

Senior Associate Director, Patient & Pharmacy Resume Examples & Samples

Partners with Brand teams to develop strategies and execution plans to align with and support Brand IBPs. Responsible for branded and unbranded materials, programs, and messages for patients across TAs. Recommends approach to, generates materials and leads implementation of the customer experience for the Brands
Serve as primary point of patient and pharmacy channel contact for assigned launch brands, in-line brands, and pharmacy development programs to lead pharmacy strategy, objectives, and investment discussions and manage the development, preparation, execution, and report out of all pharmacy programs. Recommends approach to, generates materials and leads implementation of the customer experience for the Brands
Develops and executes processes to ensure learnings and insights are shared across brand and customer teams. This process will allow BI to continuously analyze and improve efficiency, effectiveness, and the patient and pharmacy customer experience thereby creating marketplace differentiation
Proactively identify opportunities and develop / refine strategies / projects for assigned brands either directly through patients or through other customers like HCP, Health Systems or Payor Systems. Effectively present new programs and marketing capabilities to brand teams, customer marketing teams, and related departments. Focuses on driving innovative thinking, new channels and solutions to meet both the Brand and the Customer experience objectives
Accountable for designing the desired Customer Experience for Patients for a TA and gaining agreement on the plan to implement and measure this. Works with Brand Leads to ensure that the Brand Objectives are translated to a strategy which delivers the desired Customer Experience
Accountable for translating the agreed strategy into a tactical plan for a Brand and a TA. This plan includes the most effective channels and tactics to deliver the desired experience. Measures the Brand and the CX experience and provides recommendations to adjust the plan
Accountable for designing the pharmacy strategy and associated tactical engagements for a Brand and TA
Identifies and develops innovative approaches based on existing or emerging opportunities/ tools to deliver against CX and brand objectives
Experience working directly with digital partners to develop and execute initiatives strongly preferred (e.g. Google, third party media providers, social media community platforms, etc.)
Preferred experience of customer and or pharmacy marketing

Associate Director, Patient & Pharmacy Resume Examples & Samples

Partners with Brand teams to develop execution plans to align with and support Brand IBPs. Responsible for branded and unbranded materials, programs, and messages for patients across TAs
Serve as primary point of patient and pharmacy channel contact for assigned launch brands, in-line brands, and pharmacy development programs to lead pharmacy strategy, objectives, and investment discussions and manage the development, preparation, execution, and report out of all pharmacy programs
Proactively identify opportunities and develop / refine strategies / projects for assigned brands either directly through patients or through other customers like HCP, Health Systems or Payor Systems. Effectively present new programs and marketing capabilities to brand teams, customer marketing teams, and related departments
Accountable for developing tactical plans and materials which deliver against agreed CX and Brand experience. Further accountable for identifying through measurement when the materials are not delivering desired experience and developing alternative approaches
Experience in guiding and integrating digital analytics and driving metrics based optimization strongly preferred

Patient Pharmacy Associate Resume Examples & Samples

Carries out all responsibilities in accordance with Chartwell's Core Values
Communicates verbally with patients, caregivers, nursing staff, Patient Services Representatives or other agencies to monitor patient supply inventories and determine specific patient supply needs
Cooperates with other staff members when planning and organizing daily activities
Coordinates/Schedules deliveries of patient orders with pharmacy operations
Demonstrates ability to communicate effectively and express ideas clearly
Demonstrates reliability and follow-through on all assigned tasks
Demonstrates the ability to work effectively and maintain expected productivity
Evaluates product usage and updates/revises patient inventory usage numbers in the computer based on actual usage after consultation with nursing, outside organizations and the clinical pharmacist
Gives high priority to client satisfaction and customer needs
Handles client complaints in a fair and empathetic manner
Maintains courteous demeanor at all times
Makes sure that work meets quality standards
Other assignments as requested by supervisor
Performs 48 hr - 5 day follow-up telephone calls to all new patients
Prioritizes and completes work on schedule
Processes RX refills under the supervision of a Pharmacist
Processes packing slips for refill patient orders
Sets high goals or standards of performance for self
Shows pride in work
Takes initiative to present ideas/suggestions to management
Trends laboratory results and forwards to Pharmacist
Utilizes appropriate communication lines in relaying problems, concerns, questions and ideas
Utilizes the patient Service Delivery log as per SOP
High School Diploma required
Pharmacy Technician training preferred
Previous customer service experience helpful
Basic knowledge and experience in homecare desirable, good organizational and time-management skills

Associate Pharmacy Benefit Implementation Analyst Resume Examples & Samples

Ability to work independently to maintain acceptable quality levels including timely communications of any issues and / or required information in order to complete plan requests within production turnaround time guidelines
Working Hours: 8-hour shift M-F with the potential for overtime as business needs dictate
1+ years of experience in a Pharmacy or Healthcare Insurance / Pharmacy Benefit Management environment using the computer as the primary instrument to perform job duties
1+ years of experience creating documents and navigating in Microsoft Word
1+ years of experience sorting, filtering and analyzing data in Microsoft Excel
RxCLAIM experience
CPhT Certification (Certified Pharmacy Technician)
Experience with pivot table, VLOOKUP and formulas in Microsoft Excel

Pharmacy Drug List Education Team-customer Service Rep Senior Associate Resume Examples & Samples

Receives requests by mail, or telephone regarding pharmaceutical prescriptions
Responds to inquiries from policy holders, providers and/or others for information and assistance
Performs research to respond to inquiries to determine most effective response
Mails or routes forms and supporting documentation to various units for final processing
High School Diploma or equivalent required. Bachelor’s Degree is preferred
Certified Pharmacy Technician (CPhT) highly desired but not required at time of hire. Obtaining a CPhT will be required within 365 days of hire
Minimum 2 years of customer service experience in any industry; previous healthcare industry preferred. Knowledge of prescriptions is a plus
Ability to handle a large volume of calls required. Ability to use telephone equipment, including headset required
Demonstrated data entry and typing skills with proficiency in the use of a PC including ability to use a mouse and keyboard interchangeably required
Excellent communication skills; communicates information in a tactful and positive manner at all times
Ability to understand complex oral and written directions as well as technical information
Excellent interpersonal skills, ability to understand and interpret policy provisions

Pharmacy Service Associate Resume Examples & Samples

Collection of structured clinical data for prior authorization and non-formulary exception requests following the guidance provided in our online prior authorization tools and/or corresponding forms
Initial screening of requests based on guidance given by online prior authorization tools
Approves prior authorization requests if the data collected meets the approval specifications
Refers prior authorization requests that do not meet the approval specifications to a Pharmacist for clinical review
Independently responds to contacts ranging from routine to moderate complexity. May seek assistance with health care professional services issues of substantial complexity
Performs research to respond to inquiries and interprets policy provisions to determine most effective response using established departmental procedures, HIPAA regulations, and corporate policies

Associate Director Audit Operations, Pharmacy Resume Examples & Samples

Provide direct consultation to appeal oversight and review committees
Oversee compliance and monitoring of corrective action plans issued through pharmacy audits
Direct oversight and responsibility for preparing / updating, reviewing and approving pharmacy audit policies and procedures, including relevant job aids
Work with regulatory affairs and professional practice and policy areas in monitoring new legislation and proposed changes to existing legislation relating to pharmacy audit policy
Act as liaison with appropriate regulatory and state boards
Support research of regulatory authority governing audits and findings
Oversee CMS and other regulatory or data validation audits
Coordinate annual training for pharmacy audit department staff ensuring all elements are clearly communicated, documented and reported accordingly
Drive innovation, operational improvements, and bench strength of pharmacy audit staff
Preparation of departmental analytics and executive level presentations
Provide leadership to and is accountable for the performance of Supervisors and their staff
Function as Clinical SME for Audit leadership group
May provide clinical judgment and expertise in conjunction with audit activity
May assess technical/clinical internal and external correspondence
Bachelor’s degree or higher
Exposure to fraud waste and abuse program development or oversight
Experience driving innovation, operational improvement and reporting changes
3+ years of direct management experience
3+ years’ track record presenting data / info to executive and senior level management via outstanding communication/presentation and interpersonal skills
Proficiency with Microsoft Excel, Word, PowerPoint, Outlook
Microsoft Access skills
Experience developing financial models/budget forecasting
Pharmacy industry or PBM experience
Licensed Pharmacist or professional pharmacy certification
Experience in leadership role in special investigations unit in healthcare

Associate Manager, Enterprise Pharmacy Apps Resume Examples & Samples

Provide effective and efficient applications support IT services which meet the needs and requirements of client hospital/health system
Assists in account profitability to meet revenue and margin requirements set at the corporate level
Effective management of the client relationship and resolution of client issues
Continuous risk identification and appropriate escalation
Effective utilization and management of staff such that milestones/goals are obtained and staff is motivated and competent
Understands application and technical functionality and capabilities to effectively provide solutions for business requirements
Balances demand management for multiple complex simultaneous projects, operational enhancements, break-fix, and maintenance requests
Provides strategic guidance for planning projects and operational support for health system initiatives
Ensure team adherence to all team, account, and client policies and procedures
Support needs across a complex healthcare setting
Manages complex implementations and post implementation optimization across hospital/heath system network
Scopes projects, develop budgets and assess cost of ownership
Effectively translate business requirements to technical specicfiations / IT requirements
Develops strategy and resource plans to anticipate demand for implementation services and workforce needs
Research and recommends new technologies to streamline processes supporting improved care and reducing costs
Develops and implements policies and practices for client installations
Effectively manage and develop clinical and/or business applications support employees engaged in multiple client projects
Act as liaison between application teams and client management and end users to determine application needs and resolve problem situations
Develops and implements policies and procedures to ensure the timely and consistent delivery of application assistance to the client
Plans and implements self and department improvement activities to meet current and future client needs
Identify and recruit internal/external talents to ensure effective mix of competencies
Induct new joiners in order to quickly maximize performance
Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance
Allocate work load to fully utilize every employee’s talent
Implement development plans and coach for individuals to reach their maximum talent
Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner
Recognize high performers to maintain motivation and retain key talent
Regularly communicate on company news and team progress against business plan
Create team spirit
BA or BS Degree and/or relevant business experience
3-5 years industry experience preferred
Up to 2 years experience in information technology management preferred