Manager, Monitoring Resume Samples
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Manager, Monitoring Resume Samples
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DB
D Bernhard
Dion
Bernhard
405 Elmore Brook
Phoenix
AZ
+1 (555) 897 9287
405 Elmore Brook
Phoenix
AZ
Phone
p
+1 (555) 897 9287
Experience
Experience
Phoenix, AZ
Monitoring Shift Manager
Phoenix, AZ
Bayer LLC
Phoenix, AZ
Monitoring Shift Manager
- Establish good working relationships with other departments and branch personnel
- Performs other duties and related work as assigned
- Motivate employees to perform better and develop programs for correcting performance issues and enhancing overall performance
- Independently perform research, develop, document and perform employee corrective actions based on company policies and procedures including oral and written warnings and termination when justified
- Providing daily work direction, approval of absences and/or overtime, recommendations and/or approval regarding hiring, terminations, pay changes and job changes for up to 50 full-time employees who are supervised by this position
- Conduct communication meetings with employees on a regular basis to ensure that changes in policies, procedures and standards are disseminated in a clear and concise manner and are understood by each employee
- Meet with Specialists on a weekly basis to review individual employee performance and gather and exchange information on team performance
San Francisco, CA
Manager, Central Risk Based Monitoring
San Francisco, CA
Hodkiewicz, Terry and Kohler
San Francisco, CA
Manager, Central Risk Based Monitoring
- Approves the RBM and Central Monitoring plans and any subsequent changes
- Demonstrates visible leadership to clients through effective problem solving and generation of customer solutions
- Approve the RBM and Central Monitoring plans and any subsequent changes
- Identifies and presents global strategic options and study challenges/opportunities with the client during proposal, bid defense and study implementation
- Prepares and provides RBM proposal text & review of costing, contributes to proposal strategy and development
- Oversees at a study or tactical level Central Monitoring activities to ensure consistency and effectiveness
- Oversees at a study or tactical level tracking data to ensure it is used to effectively to anticipate and mitigate risk
present
Philadelphia, PA
Manager, Client Monitoring & Improvement
Philadelphia, PA
Kunze, Braun and Heller
present
Philadelphia, PA
Manager, Client Monitoring & Improvement
present
- Work in partnership with the business lines, key internal stakeholders and senior management to establish and manage the priority of all on-boarding requests
- Lead Performance and Continuous Improvement meetings by proactively assessing/reviewing processes in order to implement enhancements
- Identify the additional activity and workload managed by the team ( remediation, project, regulation)
- Escalate recurrent issues surrounding the on-boarding process to Management and Pilot
- Represent Pilot On-boarding team and assist accordingly with existing Transformation Projects
- Review the whole pipeline and define limited cases to be managed within the period in accordance to capacity
- Escalate recurrent issues surrounding the on-boarding process to Senior Management for resolution
Education
Education
Bachelor’s Degree in Nursing
Bachelor’s Degree in Nursing
San Diego State University
Bachelor’s Degree in Nursing
Skills
Skills
- Ability to be very organized and detail oriented
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Excellent teambuilding, customer service, negotiating, and interpersonal skills
- Ability to work overtime as requested by management
- Ability to speak effectively before groups of customers or employees of the organization
- Ability to prioritize
- Excellent time management, planning and forward-thinking skills
- Self-motivated and a professional attitude
- Ability to write reports business correspondence, and procedure manuals
15 Manager, Monitoring resume templates
Read our complete resume writing guides
1
EU Operations Manager Home Clinical Monitoring Resume Examples & Samples
- Enjoy working in cross-functional teams
- Are curious, open and feel at home in an international environment
- Have an affinity with innovative development projects
2
Monitoring Solutions Global Product Manager Resume Examples & Samples
- Bachelor’s Degree in an mechanical, electrical, chemical, system engineering or related science discipline
- Minimum of 10 years of experience in product management and/or development
- Demonstrated track record of successful product launches in the area of distributed asset monitoring and control
- Experience in industrial water (cooling, boiler, waste), refining and/or upstream hydrocarbon processing market segments
- Proven working experience in project management for projects involving complex, multidisciplinary efforts
- Demonstrated knowledge of industrial standards and directives (ATEX, IEC, NEC, ASME, RoHS)
- Solid technical background with understanding and/or hands-on experience in instrumentation and hardware development
- Demonstrated proficiency with remote communication technologies including wireless, cellular, satellite systems
- Proven experience in people management with demonstrated experience in influencing, leading and conflict management
- Proven experience in risk management
- Strong client-facing and internal communication skills, both written and verbal
- Solid organizational skills including attention to detail and multi-tasking capabilities
- PLEASE NOTE: Trevose, PA is the preferred location, however, other U.S. locations may be considered
3
Structural Health Monitoring Sales Manager Resume Examples & Samples
- Able to motivate and influence people
- Open to new business models and approaches; technology savvy
- Results-oriented, energetic and client-focused
- High team spirit and trust building attitude
4
Account Manager Patient Monitoring Antwerp & Limburg Resume Examples & Samples
- Accountable for maximizing order intake, sales (incl. POS Services Contracts) and price realization at the assigned accounts within the district
- Ensure continuity of the relationship with the accounts and operates at multiple
- Responsible for filling the funnel management tool and systematically analyzing win & loss deals, expectations, customer satisfaction (NPS), market, competition and trends
- Responsible for reporting customer feedback according to applicable quality Standard policy and follow up relevant assigned quality & regulatory training in a timely manner
5
Product Manager Rail Remote Monitoring Resume Examples & Samples
- Develops and implements the product strategy together with sales and R&D
- Drives development of product within the budget, schedule and milestones, takes action to deliver planned outcome
- Takes over an existing product set with existing customers with a view to develop it further in breadth and depth
- Manages production and delivery of offering to ensure consistent product experience for customers
- Works in organization with peers to mutually establish new goals for future business
- Advocates his/her product with customers, at tradeshows and within the overall product portfolio
- Proven track record in managing software development projects
- Experience in technical sales and product management
- Work experience in the Railroad Infrastructure or Rail Signaling industry or equivalent education and experience
- Demonstrated capability and willingness to innovate and create new solutions
- Ability to convey complex and innovative service concepts on technical and management level
- Will travel approximately 10-20% of time
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job, the employee is regularly required to sit, walk, talk or hear. The employee is occasionally required to stand, use hands to finger, handle, or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
- The work is normally executed in an office environment. This position may need to wear safety devises occasionally and may be exposed to a loud noise level in the work environment on an occasional basis
- Experience in a service environment is desirable
- Engineering degree in Electrical Engineering, IT or equivalent
- A degree in Marketing or Business Administration is a plus
- Working knowledge of relevant IT tools
- LI-TMM
6
Monitoring Oversight Manager Resume Examples & Samples
- Current and the approved version of the Protocol
- Current and the approved version of the Informed Consent Form(s)
- Current and approved Pharmacy Manual
- Clinical Operations Plan and/or Clinical Monitoring Plan and other available study specific plans
- Interim Monitoring Visit reports (including visit confirmation letters, follow-up letters and annotated monitoring visit reports template)
- Monitor’s Curriculum Vitae and Training Documents (if available)
- Audit reports or inspection findings (if available) of any of the Monitor’s sites related to study being co-monitored
- Reviewing the data entry status and the number of open queries in EDC
- 60-80%: Conduct Monitoring Oversight Visit (including travel time)
- Responsible for full monitor assessment of site visits to assure study implementation and monitoring activities are being conducted according to expectations (as described in the monitoring plan)
- Assess whether the Monitor performs all duties according to the study protocol and applicable regulatory requirements/guidelines which are essential for proper Sponsor oversight
- 15-35%: Pre & Post-MOV activities
- MOM attends weekly meetings
- The MOM adequately prepares for the Monitoring Oversight Visit (MOV) by reviewing the site monitoring visit reports and in-house critical documents
- Schedule and perform pre-MOV assessments with the CRO Monitors
- Identify issues and work with CSTL/CTM/CPM/Monitor
- Review of monitoring trip reports as required, escalation of issues/queries to the CSTL/CTL, and track until final resolution
- Interacts effectively with all levels of management and Clinical Quality staff
- Presents findings regularly to Clinical Operations employees to improve performance as sponsor oversight of the CROs
- Provide refresher training (based on cases studies) to CRO CRAs
- 5%:Training
- Attend KOM, IM
- Perform self-training (therapeutic area, new processes & procedures) based on available training materials and ISOTrain requirements
- Excellent verbal and written communication skills required. Interpersonal and organizational skills a must
- Strong attention to details and especially to quality
- Possess working knowledge of research objectives, protocol design and data collection standards
- Must have an extensive monitoring, as well as quality management experience
7
Mgr Event Monitoring Center.manager Resume Examples & Samples
- Ability to create relationships, network and collaborate with other teams to achieve desired results to positively impact the business
- Strong organizational, communication, interpersonal and customer service skills are required
- Ability to work in both a pro-active and re-active manner concurrently
- Ability to positively work with current challenges as well as expected rapid growth
- Knowledge of Financial Institution ATM operations useful
- Possesses autonomy, initiative, and a strong sense of accountability
- Capacity to meet deadlines and to work under pressure
- Advanced knowledge in Microsoft Office products, use of Internet, as well as strong understanding of technology based services
8
Account Manager Patient Monitoring Solutions North East Resume Examples & Samples
- Maximize order intake, sales and price realization at the assigned accounts within the district
- Prepare the annual account plan in line with the regional strategy and execute at district level
- Contribute to the development and implementation of local marketing strategies
- Forecast sales for assigned accounts
- Organizes the necessary actions and makes sure the required results are met in time
9
Global Monitoring System Administration Manager Resume Examples & Samples
- Provide System administration support for the monitoring system
- Develop processes for daily monitoring of fault mapping. This includes analysis of the messaging feeds to insure we are taking appropriate action
- Work with the monitoring vendor to insure we are taking advantage of all capabilities within the system to automate items and reduce manual work
- Ability to communicate and understand Business requirements
- Familiar with EDI and ability to parse large text-based logs
- Develop processes to insure we are accurately reporting ATM availability
- Ensure that the department operates within agreed budget and achieve agreed targets
- Develop reporting and analytics to measure service performance by vendor
- Insure Set up and Administration tools are accurate and ATMs are properly monitored
- Monitor processes and procedures to insure ATMs are brought live in the shortest amount of time
- Monitor exception queues to insure bottlenecks are not occurring in the process
- Monitor processes to insure
- 2 years’ experience in SQL Server programming or equivalent programs
- Prior Experience managing a monitoring system and mapping faults
- Advanced MS SQL Server and SSRS report creation and data mining skills required
- Solid proficiency in Excel Power BI and Access, including PowerPivot and Power Query
- Strong customer service skills in high paced environment
- Understanding of database structures and processes
- Knowledgeable in fundamentals of statistics
- Self-motivated and strong passion for data and its applications in business
- Ability to function well within a team environment and comfortable with periodic redirection
- Must be able to successfully pass all applicable background screening tests
10
Wealth Management Monitoring Program Manager Resume Examples & Samples
- Working in conjunction with IT and Senior Management to develop oversight program for DOL
- Monthly review and interpretation of business and compliance exception alert metrics to identify root causes, solutions and thematic issues and both the Complex and Firm level
- Recommending and implementing improvements to the Monitoring program based on the evaluation of metrics and other outputs
- Participate in Requirement drafting and User Acceptance Testing of new models/reports; and
- Assess adequacy and effectiveness of surveillance and enhance existing surveillance models
- Ability to evaluate large data sets using various tools
- Develop necessary policies and procedures and training materials
- Exceptional organizational skills and a high degree of attention to detail
- An understanding of and strong focus on the mechanics of a control environment, including escalation and risk based issues
- Proven ability to take ideas forward and to challenge others with integrity and maturity
- Understanding of WM business model and supervisory tools
- Proficiency in MS Office specially advanced excel knowledge
- Series 7 licensed a plus
11
Monitoring Team Manager Resume Examples & Samples
- Interacts with Stanley Security customers & employees to provide management support with all questions, concerns, or complaints
- Hire, Train, and Onboard all new monitoring center employees via pre-selected temp agency or direct hire
- Ensure all monitoring center employees are performing to stated quality and quantity objectives
- Provide coaching and performance discussions to all monitoring center employees including quarterly 1 on 1 meetings and yearly OPR discussions
- Process weekly payroll to ensure that all monitoring center employees are paid correctly
- Manage staffing within a set Headcount and Overtime Budget to ensure financial objectives are met
- Ensure all monitoring center employees are trained and consistently following both company and customer policy & procedures
- Communicate company goals as well as customer directives so every employee understands his/her role
- Set goals for monitoring center employees and ensure that all monitoring center employees fully understand what is expected of them
- Responsible for balancing resources within the monitoring center to sure all company goals & customer SLAs are achieved
- Complete all Adhoc requests in a timely manner or by stated deadlines
- Must be able to work in a Co-Manager environment
- Strong organizational skills and the ability to prioritize work load, meet deadlines and perform multiple tasks with a high attention to detail
- Demonstrates self-motivation and initiative by taking action for completion of assignments with minimal supervision, and displays a strong work ethic
- Team player who fulfills commitments to other team members with a positive attitude; able to work collaboratively and cooperatively with other departmental leadership
- Knowledge of terminology specific to Stanley Security
- Must be a confident speaker – able to communicate clearly and effectively in meetings
- Knowledge of Microsoft Office Word, Outlook, Excel and PowerPoint for the purpose of producing training materials and presentations
- Must have excellent reading comprehension skills as well as the ability to be an active listener
- Must have strong critical thinking and analytical skills
- Must have good problem solving and decision making skills along with the ability to exercise sound judgment
- Must have excellent written and verbal communication skills – capable of communicating effectively with dissatisfied customers
- Must be flexible with work schedule to support the needs of a 24/7/365 monitoring center
- Must be committed to communicating, supporting, and enforcing all department policies including the mundane policies governing dress code, consumption of food, use of personal cell phones, etc
- 5+ years’ experience in a 24/7/365 call center environment (Preferred)
- 2+ years’ supervisory experience or equivalent (Preferred)
- Department of Defense secret clearance (Preferred)
12
Structural Health Monitoring Programme Manager Resume Examples & Samples
- The Programme Manager will have the overall responsibility to implement the Business Development Programme (BDP) put in place to finance development of the SHM services in North America
- Management of the team, including sales and operations
- Definition of the sales approach (clients, locations)
- Operational excellence
- Development of SGS presence in the SHM market in North America
- Programme implementation
- Self-motivator and self-starter
- Able to work independently and coordinate complex activities simultaneously
- Superior quantitative, organizational, communication and interpersonal skills
- Able to manage the programme’s P&L
13
Manager, Central Risk Based Monitoring Resume Examples & Samples
- Ensure Critical Data & Process Definition are implemented in EDC design by Data Expert
- Lead Site Risk Assessment across multiple studies; review site outreach, pre-study visit reports, site risk stratification
- Advise on baseline site risk levels and confirm appropriate initial site monitoring intervention levels aligned with monitoring strategy
- Develop and establish RBM requirements including prescriptive risk factor mitigation strategies, SDV strategy, study-specific risk factor definition, and variable risk factor trigger levels
- Approve the RBM and Central Monitoring plans and any subsequent changes
- Oversee Project Quality and Risk Reports to ensure client satisfaction and compliance
- 7+ years of broad-based relevant clinical research experience
14
Manager of Monitoring Resume Examples & Samples
- Directly manage 8-12 insourced staff combined of Country Lead Monitors, Sr Site managers and Site Managers. Assures hiring, training, development, and compensation are in line with talent and job expectations. Through effective management and oversight of direct reports, the Manager of Monitoring ensures quality and compliance as well as ensuring country’s objectives are met. Provides expertise and strong leadership and management to insourced staff and maintains a motivated and competent staff, embedded into the Global Site Management country organization
- Ensure projects/studies are resourced appropriately by allocating or hiring the appropriate staff to deliver project/study goals and by critically analyzing project/study needs while also managing and measuring the workload and requirements of assigned insourced staff. These activities are done in close alignment with Country Head and peers
- Be accountable for all operational activities related to global and country procedures applied in the site management of applicable Phase I and all Phase II-IV clinical trials. This includes country feasibility, site selection, site initiation, patient enrollment and data cleaning processes assigned insourced staff is responsible for. The GSM Manager of Monitoring assures that each assigned staff member delivers high quality study data required to support ethical standards and regulatory submissions in compliance with global operating standards
- Be responsible for managing costs associated with assigned insourced staff and participates in the Country Head of Site Management’s preparation and tracking of the insourced budget. Responsible for tracking insourced costs appropriately and provides estimates and accruals to Country Head on a monthly basis
- Oversee Quality Oversight - Corrective Actions / Preventive
- Participate in Audit Review Meetings and reviews all responses to audit findings prior to submission. Collaborates effectively with vendors providing insourced resources to develop and implement training and development plan in a timely manner based on any deficiencies found or areas for improvement
- Continuously and proactively identifies and proposes solutions for process improvement opportunities to Country Head GSM, and communicates best practices to entire monitoring staff. Participates as member of Expert Working Groups and provides feedback on SOP updates
- Coordinate responses of audits with Global Quality Management
- Bachelor’s degree (or equivalent) with 8 years’ relevant healthcare experience including 4-6 years’ relevant clinical development or clinical operations experience
- In-depth knowledge of clinical development and drug development process, global clinical development processes, ICH-GCP, applicable legal, compliance and regulatory requirements
- Leadership, motivational, and collaborative skills are critical. Ability to lead staff in changing times as well as strong interpersonal skills in the management of people in a global environment. Able to collaborate effectively with external vendors and partners in the development and retention of a high-performing insources staff
- Administrative, financial, and technical skills are required, as well as effective verbal and written English communication skills in relation to both internal and external colleagues
- Able to work effectively within a multi-cultural, global, matrix organization
15
Manager IT Systems Monitoring Resume Examples & Samples
- Define and maintain overall monitoring strategy to ensure proactive measures are in place to identify any system issues and mitigate impact to our business
- Responsible for overall infrastructure monitoring of our Windows and Linux Server environment
- Monitors JetBlue’s infrastructure platforms and systems to ensure the highest availability while reducing the impact of incidents
- Conduct in depth evaluations, diagnosing, troubleshooting and resolving a wide variety of complex technical issues via monitoring platform
- Advocate, train and provide technical support on new monitoring technologies
- Monitoring implementation lead for complex systems including the advisement of clients and providing work guidance to implementation team
- Research, evaluate, test, recommend and implement new monitoring technologies
- Develop monitoring procedures for new system implementations of infrastructure and applications as defined by thresholds provided by product owners
- Implement monitoring to support significant system upgrades, enhancements, migrations, integration and releases of new applications to production and disaster recovery environments and resolve any technical issues relating to out monitoring capability
- Provide twenty four (24) hour, seven (7) day a week on-call support at scheduled times; and be able to be contacted through a business cell phone or provide an alternate phone contact at all times
- Monitor system compliance with SOX, PCI, IT General Controls and other regulatory controls where applicable
- Manage a team of monitoring engineers
- Responsible for overall monitoring management of our web services platform
- Responsible for overall monitoring management of our IIS platforms
- Responsible for creating monitoring dashboards and alerts to be used by operational support teams
- Bachelor’s degree in related discipline and/or demonstrated capability to perform job responsibilities through four (4) previous years of experience and education
- Eight (8) years of experience in production operations environment
- Knowledge of IT Best Practices as they relate to the following areas: IT Infrastructure, Systems Monitoring, Change Management, Data Networks, IT Security, Virtualization, Web Servers, Single Sign On and Storage technologies
- Experience with Application Performance Monitoring tools and enterprise logging tools
- Experience with correlated monitoring tools via enterprise dashboard
- Experience with application presentation platforms such as Citrix
- Available for overnight travel (up to 10%)
- Able to work flexible hours and be available for emergency response on short notice
- Must pass a ten (10) year background check and pre-employment drug test
- Five (5) years of experience in server and datacenter technologies
- Server and application monitoring via enterprise monitoring tools such as SCOM, AppDynamics, SumoLogic, ExtraHop, Netflow
- Experience with monitoring ecommerce platforms
- Supporting mission critical application environments
- Managing applications that reside in hosted datacenter environments
- Supporting applications that run on Linux and or related OS type
- Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
16
Program Manager Tele Icu Remote Icu Monitoring Resume Examples & Samples
- Improve the operational systems, processes and policies in support of Tele-ICU's mission
- Participate on and direct as needed local, regional, and national committees, functions, conferences related to the Tele- ICU
- Manage and increase the effectiveness and efficiency as well as coordination and communication between technical and clinical functions
- Completion, maintenance, and organization of all local, regional, and national regulatory documentation
- Master's Degree required
- Minimum of 3 years of management experience in critical care setting
- Knowledge of in-situ mannequin based simulation preferred
- Experience in Informatics and data management preferred
- Requires travel to other sites in the Network approximately 10 times per year
- Nurse II - A Master's degree in nursing or related field with a BSN and approximately 1-2 year's of nursing practice/experience; OR a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required
- Fax your documents to (478)757-3144
- VA Form 10-2850a - Application for Nurse and Nurse Anesthetist. Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850a-091998-fill.pdf
- VA Form 306 - Declaration for Federal Employment. Available at https://www.opm.gov/forms/pdf_fill/of0306.pdf
- If prior military service, include all copies of your DD Forms 214 (required)
- Three references, one which should be a signed and dated performance review
- VA Form 10-2850a - Application for Nurse and Nurse Anesthetist (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850a-091998-fill.pdf
- SF-50 - https://eopf.nbc.gov/va/
17
Manager, Desk Based Supervision & Monitoring Resume Examples & Samples
- Financial planning qualifications (ADFS) required
- Experience in a leadership role, with demonstrable experience in leading and developing a team to deliver on quality and efficient service
- Minimum 5 years' practical experience in a legal, regulatory or compliance function in the Financial Services industry
- Experience in developing, implementing, and monitoring the operation of compliance programs (incl. behavioural and procedural aspects) is preferred
- Financial planning business exposure preferred
18
Manager, Field Operations & Monitoring Resume Examples & Samples
- Managing new cloud instance creation, service deployment & upgrades and maintenance
- Managing team to deploy and maintain custom applications on Windows and Linux platforms
- Responsible for implementation of continuous integration and continuous deployment and improve the efficiency
- Manage and execute automation for deployment, upgrade, validation of UC solutions with DevOps tools
- Oversee the field operation and Monitoring
- Quickly resolve or properly escalate service-impacting issues across the whole platform (hardware, software, network) efficiently while maintaining communication with impacted parties
- Motivate the team; keeping them focused on supporting the time critical issues, resolve them on time to reduce impact to the customer
- Working closely with product management and development to ensure that the DevOps model is successful
- Managing the issue reporting, creating tickets and coordinating the with functional team to resolve the issues quickly
- Builds and leads a direct reporting team, contractors, and several aligned teams, ensuring appropriate staffing levels and skillset alignment to support the business and technology objectives
- Formulates and executes process and organizational improvement direction and programs which enhances overall effectiveness; proactively seeks ways to improve human resource and other management processes. Understands business process, issues/problems and applies appropriate IT standards and solutions
- Defines individual performance objectives and development plans and ensures alignment with project and department objectives
19
Manager, Client Monitoring & Improvement Resume Examples & Samples
- Assess the available capacity and anticipate the forecast regarding end of year budget and learning curve
- Identify the additional activity and workload managed by the team ( remediation, project, regulation)
- Set up prioritization committee with all Business Lines and ensure a regular follow up
- Review the whole pipeline and define limited cases to be managed within the period in accordance to capacity
- Generate Alert reports : P0 volume, pipeline volume, cases stuck pending BL/Clients information
- Define main Metrics on volume, efficiency and performance of on-boarding / off-boarding and communicate effectively on KPI and performance to all key stakeholders
- Lead Performance and Continuous Improvement meetings by proactively assessing/reviewing processes in order to implement enhancements
- Coordinate and participate to On-boarding Key Projects and streamline processes
- Be the local point of contact representing Pilot and attend to the Global CI Governance
- Represent Pilot On-boarding team and assist accordingly with existing Transformation Projects
- Anticipate and understand any new regulations or changes in policy resulting on an impact on performance or capacity
- Work in partnership with the business lines, key internal stakeholders and senior management to establish and manage the priority of all on-boarding requests
- Participate in regular meetings with Head of Sales and COOs to review issues and the progress on files
- Lead and arrange internal meetings with all stakeholders to identify, mediate, facilitate and resolve any blocking point in the on-boarding process
- Escalate recurrent issues surrounding the on-boarding process to Senior Management for resolution
- Liaise with global project teams and regional stakeholders on implementation of strategic on-boarding tools
- Comprehensive understanding of the On-Boarding process at an Investment Bank
- Previous client facing experience - either front office or in on-boarding capacity
- Sound experience in Global Markets activities. Comprehensive understanding of Investment Banking infrastructure and businesses/products
- Sound understanding of the lifecycle of an on-boarding request from the inception to the moment the client is “ready to trade”
- Extensive knowledge of Excel functionalities and Macros in particular
- Show strong sense of accountability and ownership
- Identify quickly issues and address them to the right people and the right level for decision making and resolution
- Escalate recurrent issues surrounding the on-boarding process to Management and Pilot
- MARK organization and other departments involved (RISK, OPER, SEGL)
- Notions of regulatory, legal and risk
- Industry knowledge (Asset Management, Hedge Fund)
- Language: English : Fluent and any other local Asian language is an advantage
- BA, BS, MA or MS from a competitive University/College
- Strong interpersonal and communication skills in order to deal with all levels of the bank structure
- A good sense of urgency and aptitude for multi-tasking, quickly identifying issues and escalating to the appropriate level for resolution
- Ability to communicate effectively at all levels of the organization, including senior management, by providing appropriate and tailored information in a timely manner
- Ability to work effectively in a team environment and ability to adapt to a rapidly changing business and regulatory environment
20
Manager, Monitoring / Wintel Engineer Resume Examples & Samples
- Perform & support administrative tasks from the Microsoft SCOM console, Azure Portal and other monitoring tools used by Global Infrastructure Services to ensure the health of systems
- Provide application support for the monitoring tools and create & maintain monitoring and notification rules
- Installation, configuration, upgrade, & maintain of monitoring tools, including Microsoft SCOM: Management Server (root & peer), Agent, Database, Data Warehouse, etc
- Manage Management Packs for different products
- Review and update monitoring tools, including SCOM console security, apply patches, create SCOM console roles and reviews, and create and install (custom) Management Packs as needed
- Create customized reports on results for monitoring tools
- Provide internal training as required
- Work with peers to understand and resolve challenging technical issue, produce effort estimates, and improve system functionality, reliability and reduce costs/burdens
- 24*7 on-call support
- Participate in all DR drills
21
Innovation Monitoring Project Manager Resume Examples & Samples
- Configuring and rolling out the platform
- Training platform users and providing day-to-day support
- Carrying out updates and strategic analyses and reviewing them
- Reviewing performance indicators for monitoring and reporting
- Establishing a regular benchmark of software and professional monitoring methods
22
Manager, Central Risk Based Monitoring Resume Examples & Samples
- Prepares and provides RBM proposal text & review of costing, contributes to proposal strategy and development
- Collaborates in the development of RBM sponsor presentations/bid defense support
- Oversees at a study or tactical level tracking data to ensure it is used to effectively to anticipate and mitigate risk
- Leads, plans, prepares, conducts and follows up the Study Risk Assessment meeting, discusses concerns with Project Director, RBM and escalates unresolved issues to RBM Triage and Standards team, and ensures distribution of Study Risk Profile to stakeholders
- Plans and chairs Detailed Risk Assessment meetings, oversees preparation of initial Risk Management Register, and distribution of Study Risk Impact Reports and assignment of Site Risk Weighting
- Ensures Critical Data & Process Definition are implemented in EDC design by Data Expert
- Leads Site Risk Assessment across multiple studies, reviews site outreach, Pre-Study Visit reports, Site Risk Assessment, site risk stratification, advises on baseline site risk levels and confirms appropriate initial site monitoring intervention levels, aligned with monitoring strategy
- Develops and establishes RBM requirements including prescriptive risk factor mitigation strategies, SDV strategy, study-specific risk factor definition, variable Risk Factor trigger levels
- Approves the RBM and Central Monitoring plans and any subsequent changes
- Ensures configuration of RBM tools, risk factors trigger levels, programming of study specific risk factors and central monitoring parameters and coordinates user acceptance testing of RBM tools
- Performs initial RBM dashboard reviews, recommends adjustments as required, supports and guides Analyst through ongoing reviews, escalates critical study issues to appropriate stakeholders
- Approves changes to monitoring levels, ensuring compliance with RBM and Monitoring Plans and sponsor needs are met
- Oversees Project Quality and Risk Reports to ensure client satisfaction and compliance
- Oversees at a study or tactical level Central Monitoring activities to ensure consistency and effectiveness
- Coaches assigned project teams internally and externally to increase RBM competence
- Identifies and presents global strategic options and study challenges/opportunities with the client during proposal, bid defense and study implementation
- Demonstrates visible leadership to clients through effective problem solving and generation of customer solutions
- Collaborates with other Senior Managers to assess the impact of process improvements and either approve or refer upwards
- Contributes to the development and maintenance of RBM processes, including SOP writing, process mapping and process improvements using Six Sigma and LEAN methodologies
- Any other duties assigned by supervisor
- University degree education preferred
- Minimum of 3 months experience in risk management or risk based monitoring
- Some RBM project or roll-out experience
23
Manager of Monitoring Resume Examples & Samples
- Directly manage and develop 8-12 staff combined of Country Lead Monitors, Sr Site managers and Site Managers
- Assure hiring, training, development, compensation and advancement are in line with talent and job expectations. Through effective management and development of direct reports, the Manager of Monitoring & Site Management ensures quality and compliance as well as ensuring country’s objectives are met
- Provide expertise and strong leadership and management to direct reports and maintain a motivated and competent staff
- Ensure projects/studies are resourced appropriately by allocating or hiring the appropriate staff to deliver project/study goals and by critically analyzing project/study needs while also managing and measuring the workload and requirements of direct reports. These activities are done in close alignment with Country Head and peers
- Be accountable for all operational activities related to global and country procedures applied in the site management of applicable Phase I and all Phase II-IV clinical trials. This includes country feasibility, site selection, site initiation, patient enrollment and data cleaning processes that direct reports are responsible for. The GSM Local Team Leader assures that each direct report delivers high quality study data required to support ethical standards and regulatory submissions in compliance with global operating standards
- Be responsible for managing internal costs associated with direct reports and participate in the Country Head of Site Management’s preparation and tracking of the overall departmental operating budget
- Be responsible for tracking insourced costs appropriately and provide estimates and accruals to Country Head on a monthly basis
- Oversee Corrective Actions / Preventive Actions (CAPAs) of direct reports to ensure timely and sufficient resolution
- Conduct Monitoring Oversight Visits for each Site Manager as GSM expectations to ensure Site Managers are trained appropriately and to identify potential training or development needs
- Participate in Audit Review Meetings and review all responses to audit findings prior to submission
- Develop and implement training and development plan in a timely manner based on any deficiencies found or areas for improvement
- Continuously and proactively identify and proposes solutions for process improvement opportunities to Country Head GSM, and communicate best practices to entire monitoring staff
- Participate as member of Expert Working Groups and provide feedback on SOP updates
- Proactively identify actions to be taken at the country level to improve upon audit and inspection findings
- Support Country Head with follow-up of all Regulatory Inspections, Regulatory concerns related to investigator integrity, GCP and the veracity of all clinical data in NDA, CTD, PLA, SNDA and IND submissions
- Contribute to delivering Training programs developed by GCDO ICH-GCP Training as well as coordinate all training needs for permanent and insourced Country Lead Monitors (CLMs), Senior Site Managers, and Site Managers
- Possess thorough understanding of global and local processes, Global Drug Development and associated Global Standard Operating procedures (SOPs)
- Contribute to the development of country clinical investigator network to support the portfolio needs for clinical trials
- Collaborate with Medical Science Liaison management to cultivate and enhance clinical investigator relationships to support business strategy
- Bachelor’s degree (or equivalent)
- Eight (8) years’ relevant healthcare experience including 4-6 years’ relevant clinical development or clinical operations experience
- Leadership, motivational, and collaborative skills are critical
- Ability to lead staff in changing times as well as strong interpersonal skills in the management and development of people in a global environment
- Administrative, financial, and technical skills, as well as effective verbal and written English communication skills in relation to both internal and external colleagues
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Manager, Site Monitoring Resume Examples & Samples
- Accountable for the execution of monitoring plans & overall quality of monitoring performed by CRAs for assigned US conducted trials (~ 5-7) across Therapeutic Area(s), including
- Coordinate & provide trial-specific training
- Conduct on-site visits to assess CRA performance, including co-monitoring/supervisory visits, as requested, including oversight of CRAs (>20) working on assigned trials
- Monitor clinical monitoring deliverables for assigned trials in clinical operations system(s) (e.g. Cornerstone.)
- Development of Trial Monitoring Manuals, as requested
- Responsible for the progress of monitoring activities, including CRA capacities, for assigned trials in accordance with timelines and budget, including on-time delivery of deliverables (e.g., trip reports, follow-up letters, etc.)
- Work with CRAs to report compliance issues with their sites, as appropriate, and support the development and execution of corrective action plans
- Partner with CO Training & Compliance Group, Quality Medicine, and cross-functional partners to address monitoring compliance issues
- Review internal audit report observations and support CRAs to develop a plan for addressing actions
- Perform skills assessments for CRA candidates, as requested
- Serve as Trial CRA (TCRA). Responsible for representing CRAs worldwide for assigned trial(s) including but not limited to actively participate in trial team meetings (e.g. Trial Preparation Meetings (TPM), Medical Quality Review Meetings (MQRM), etc.), author the Trial Monitoring Manual in conjunction with the Trial Clinical Monitor (TCM), review and provide feedback on trial-related documents (e.g. protocol, amendments, CRFs, timelines, etc.) and oversee the on-site monitoring activities throughout the conduct of a clinical trial
- Assist with in-house Site Monitoring inspection readiness activities and lead preparations for site regulatory inspections, as requested
- Ensure quality and compliance in support of regulatory applications and accountable for successful regulatory inspection
- Serve as CAPA Lead
- Perform CRO oversight
- Represent site monitoring on local/global working groups
- Support continuous improvement strategies within site monitoring
- Work with CO Training & Compliance Group to deliver training programs (e.g., onboarding) for field monitoring staff
- Identify ways to streamline work processes and support Quality improvement initiatives
- Promote customer-centric behaviors with all external site facing resources to enhance BI’s reputation
- CRA Manager experience, preferred
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Monitoring Shift Manager Resume Examples & Samples
- Maintain situational awareness of the activity in the Call Center including volume of incoming calls, service and staffing levels. Utilize this information to independently make the best moment by moment decisions required to meet departmental goals including redirecting staff, setting priorities and adjustments to staffing
- Assure that Supervisors and Specialists are maintaining peak effectiveness
- Flexibility to respond to departmental needs as changes in the workload warrant
- Be available as a point of contact for branch personnel after normal business hours
- Performing quality assurance evaluations of employees to determine both the areas that the employee excels in and areas that need improvement
- Motivate employees to perform better and develop programs for correcting performance issues and enhancing overall performance
- Interview potential employees utilizing established guidelines and recommend applicants for second interviews that meet these guidelines
- Independently perform research, develop, document and perform employee corrective actions based on company policies and procedures including oral and written warnings and termination when justified
- Meet with employees on a regular basis to review overall performance and set expectations for improvement and personal growth when applicable
- May Track statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner
- Ensure that performance reviews are completed and are conducted in a timely fashion
- Ensure that all employees maintain schedule adherence, including arrival, breaks and lunch schedules
- Conduct communication meetings with employees on a regular basis to ensure that changes in policies, procedures and standards are disseminated in a clear and concise manner and are understood by each employee
- Also utilize this time to have employees vocalize any questions and concerns about operational issues
- Ensure that all customer correspondences are responded to or forwarded to the appropriate department within 72 hours of receipt in the department
- Answering questions from representatives on a wide range of topics from procedures to company policies
- Handle escalated customer calls as needed
- Meet with Specialists on a weekly basis to review individual employee performance and gather and exchange information on team performance
- Process required forms for payroll and personnel
- Establish good working relationships with other departments and branch personnel
- Ensure that proactive research for handling National accounts is completed
- Ensure that dashboards and reports are utilized by the support team as necessary
- Make credit adjustment to accounts when necessary
- Work with the branches and other department to research and resolve
- Write letters of correspondence to customers in response to questions or concerns
- Position requires weekend, holiday and shift work and may require mandatory overtime
- Complete projects as requested by management
- May be required to obtain and maintain any licensing required for this position
- Performs other duties and related work as assigned
- Providing daily work direction, approval of absences and/or overtime, recommendations and/or approval regarding hiring, terminations, pay changes and job changes for up to 50 full-time employees who are supervised by this position
- Continuously upgrade and /or enhance supervisory skills by participating in available classes, training, and seminars
- Provide formal training, one-on-one or group training to disseminate information related to acquisitions, system changes, call handling procedures and other topics, which require personal presentations
- Train, coach and mentor representatives on all duties of a specialist agent
- Decisions in this role are made within prescribed operating guidelines
- Knowledge and understanding of call center systems & operations
- Knowledge of the principles, practices, and techniques of supervision
- Continuously upgrade and/or enhance supervisory skills by participating in available classes, training, and seminars
- Frequent need for creativity and be able to prioritize
- Must be able to work with confidential information regarding customer accounts and employee files
- Excellent time management, planning and forward-thinking skills
- Self-motivated and a professional attitude
- Excellent communication, presentation, and listening skills
- Excellent teambuilding, customer service, negotiating, and interpersonal skills
- Must possess good decision making skills, continuous use of discretion, be very organized and detail oriented
- Ability to work overtime as requested by management
- Ability to be very organized and detail oriented
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports business correspondence, and procedure manuals
- Statistical analysis ability is also necessary
- Ability to effectively deal with problem situations involving both personnel and processes
- Ability to work with cross-functional teams
- Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation
- Ability to concentrate on a task over a period of time without being distracted
- Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations
- High School Diploma or General Education Degree (GED) and two to three years leadership and customer service experience
- College or technical training preferred
- Experience establishing operating procedures & measurements
- Representative III or similar experience may be preferred
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CCB Production Management Application Operations & Monitoring Team Manager Resume Examples & Samples
- Directing the Operations team in support of various lines of business
- Maintaining BAU and drives strategy for request processing and incident management
- Performance management of managers and staff in accordance with corporate guidelines
- Utilizing existing business intelligence metrics and management reporting
- Implementation of strategic initiatives related to new or enhanced security products and toolsets on supported platforms
- Onboard new applications to the core toolset
- Optimize existing alerting
- Take input from Incidents, RCA’s and chronic reports to adjust monitoring solution
- Automate Correlation to develop situational awareness based on event clustering
- Automate low value high touch request
- Streamlined onboarding process using an efficient assembly line approach to quickly onboarding new applications to the tools and monitoring team
- Alert remediation and continuous improvement using alerting clustering, top talkers and best in breed practices
- Create operational automation across the CCB app suite
- Complete monitoring analysis on any issues that are detected by customers or have elongated detect interval. Apply those lessons learned across CCB
- Automate, Automate and Automate again
- Remove the noise so Production Management can see what’s important
- Identify relationships and cluster data
- 5+ years of relevant experience within a technology environment is required
- Incident management experience
- Extensive customer service and client interaction skills
- Experience conducting root cause analysis, documenting findings, and designing plans to rectify production issues
- Ability to properly address and resolve production issues
- Demonstrates excellent verbal and written communication skills necessary to work effectively with a variety of individuals and organizations
- 3 + year experience with WILY, Netcool, SCOM, Splunk and Dynatrace monitoring tools
- 3 + year experience in developing Splunk applications Or EDGE Appboard/EnPortal
- Experience in working in large scale Global Command Centers
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Manager, Stable Value Risk Monitoring Resume Examples & Samples
- Four-year degree required. Major in mathematics, finance or economics is preferred
- MBA or CFA preferred
- 5-7 years of Financial Services experience
- Stable Value, Insurance Product Management, Fixed Income Investment Management and/or Risk Management and financial risk modeling, including stochastic modeling experience
- Team leadership and process management experience
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Collateral Monitoring & Risk Manager Resume Examples & Samples
- Direct supervision of a local team including distribution of work load, staff training and development and ensuring that the team provides a superior level of customer service
- Management and supervision of the processes undertaken by the teams supporting Credit Approval and Loan Administration, Credit Disbursements, Collateral Releases and Credit Platform Investigations Queue
- Ensure that margin calls are escalated and resolved in a timely manner
- Supervision of systems maintenance required to monitor and control client credit facilities
- Day to day management and supervision of the processes supporting the FX and Derivative pre trade authorisation process (includes credit risk and initial margin calculations) and ensuring that Dodd Frank, CCAR and Basel Regulatory responsibilities are met
- Communication of credit policy requirements and procedures to the front office and to provide guidance and support on the application of credit rules and use of credit systems
- Participate in system enhancements projects as required
- Preparation and coordination of deliverables for internal and external audits
- On-going Manager’s Control Assessment (MCA) for key process risks and associated controls and monitoring
- Supervisory and Leadership of a team experience critical
- Risk or credit administration experience preferred together with good understanding of financial instruments and credit, collateral management, foreign exchange and derivative products
- Good administration and organisational skills with meticulous attention to detail and accuracy
- Ability to identify and communicate operational and control weaknesses and propose workable solutions
- Methodical and rigorous follow up on problem issues
- Strong initiative and interactive approach to problem solving
- Knowledge of current banking regulations, especially CCAR, Basel capital adequacy and Bilateral Margin for OTC derivatives advantageous
- Excellent communication skills required (written and verbal)
- Strong Leadership qualities
- Ability to work as part of a team and to be able to interact with all levels of staff in the Private Bank and Risk community
- Strong working knowledge of MS Excel and Word
- Good administration and organisational skills preferably with previous experience of working to deadlines, attention to detail and adherence to policies and procedures
- Degree or post-graduate Qualification: MBA / Masters / PhD / Finance / Accountancy / Other
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Clinical Research Protocol Review Monitoring Systems Manager Resume Examples & Samples
- Manage the Consortium’s SRCs and DSMC, ensuring that the committees meet all NCI and Consortium review requirements
- Ensure committees have
- 3-5 years managing clinical research operations, preferably in oncology
- Managing faculty committees
- Working with multi-disciplinary teams
- Managing research data sets
- Communicating with all levels of a research organization
- Knowledge of applicable local, state and federal regulations and guidelines
- Understanding of NCI Cancer Center clinical trial infrastructure
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Manager for Monitoring Services With Drive & Visions Resume Examples & Samples
- 4-6 years’ experience within management, preferably in larger (IT) companies
- A relevant Master’s degree
- Experience with defining and implementing IT Services
- Knowledge of the IT Service industry
- Strategic and commercial insight into SLA- and IT Services business
- Strong communication abilities towards stakeholders and employees
- You are able to communicate effortlessly both in writing and presenting, and you are fluent in English
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Manager Information Systems Monitoring Resume Examples & Samples
- Experience leading a team
- Working knowledge of monitoring tools will include but not limited to Splunk, SCOM, CA Spectrum and the person should understand how to drive adoption of the consumption of the data of the monitored systems, applications and networks that are monitored from the tools
- Prior cloud platform monitoring experience (AWS/Azure/Rackspace etc.)
- Ability to understand business needs and translate those into technical requirements
- Demonstrated knowledge of CMDB and Service Desk toolset integration with monitoring tools
- Strong understanding of SNMP fundamentals
- Ability to maintain and measure availability, performance and capacity metrics for business applications
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Manager of Monitoring Resume Examples & Samples
- Directly manage 8-12 insourced staff consisting of Country Lead Monitors, Senior Site managers and Site Managers. Assure hiring, training, development, and compensation is in line with talent and job expectations. Through effective management and oversight of direct reports, the Manager of Monitoring ensures quality and compliance as well as ensuring country’s objectives are met. Provide expertise and strong leadership and management to insourced staff and maintain a motivated and competent staff, embedded into the Global Site Management country organization
- Oversee Corrective Actions / Preventive Actions (CAPAs) of assigned insourced staff to ensure timely and sufficient resolution. Conducts Monitoring Oversight Visits for each Site Manager as GSM expectations to ensure Site Managers are trained appropriately and to identify potential training or development needs. Participates in Audit Review Meetings and reviews all responses to audit findings prior to submission. Collaborates effectively with vendors providing insourced resources to develop and implement training and development plan in a timely manner based on any deficiencies found or areas for improvement
- Continuously and proactively identify and propose solutions for process improvement opportunities to Country Head GSM, and communicates best practices to entire monitoring staff. Participates as member of Expert Working Groups and provides feedback on SOP (standard operating procedure) updates
- Coordinate responses of audits with Global Quality Management. Proactively identify actions to be taken at the country level to improve upon audit and inspection findings. Supports Country Head with follow-up of all Regulatory Inspections, Regulatory concerns related to investigator integrity, GCP and the veracity of all clinical data in NDA, CTD, PLA, SNDA and IND submissions
- Contribute to delivering Training programs developed by GCDO ICH-GCP Training as well as coordinating all job-specific training needs for insourced Country Lead Monitors, Senior Site managers, and Site managers. Requires thorough understanding of global and local processes, Global Drug Development and associated Global Standard Operating procedures (SOPs)
- Contribute to the development of country clinical investigator network to support the portfolio needs for clinical trials. Collaborates with Medical Science Liaison management to cultivate and enhance clinical investigator relationships to support business strategy
- Experience in Hematology studies
- Eight (8) years of relevant healthcare experience
- Four to six (4-6) years of relevant clinical development or clinical operations experience
- Leadership, motivational and collaborative skills are critical
- Ability to lead staff in changing times as well as strong interpersonal skills in the management of people in a global environment
- Able to collaborate effectively with external vendors and partners in the development and retention of a high-performing insources staff
- Administrative, financial, and technical skills
- Effective verbal and written English communication skills
- Work effectively within a multi-cultural, global, matrix organization
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Account Manager Patient Care & Monitoring Solutions Resume Examples & Samples
- Education background in IT (focused on networks and integrations)
- Proven track record in sales and IT project management in Healthcare (minimum 3 years’ experience)
- Leadership, customer oriented, good communication and analytical skills,
- Fluent English required
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Intrusion & Monitoring Engineering Manager Resume Examples & Samples
- Manage engineering product development for Intrusion & Monitoring across global engineering centers
- Responsible for entire systems, projects, programs or operational unit across or within functional areas
- Develop, collaborate and drive engineering standards
- Applies expert knowledge that extends across multiple disciplines
- Accountable for budget, staffing, and/or business/operational results
- Key communicator of business goals to Project Team, and sets Team performance commitments to those goals
- Develops and monitors key product, program, and business measures. Agrees on goals and allowable variances on these goals, with the business leaders and communicates progress
- Must have software, hardware and systems engineering experience
- Must be self-motivated and results-oriented
- Troubleshoots effectively using reading, probing, analyzing, and interpreting skills
- Able to effectively communicate verbally and in writing to customers and peers
- Enjoys helping customers use software tools to find solutions to business problems
- Both people and results oriented. Able to inspire trust
- Experience with a variety of development processes, methodologies and tools
- Ability to exercise independent judgment in assessing priority and severity of issues
- Able to work independently or collaboratively as part of a team
- Able to manage a variety of customer situations
- Strong familiarity with configuration management tools and defect management tools
- Must have knowledge of Microsoft Windows-based operating systems and elements
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Cash & Food Assistant Monitoring & Evalution Manager Resume Examples & Samples
- Bachelor degree in the fields of: Social Science, Science in Economics, Statistics or related field. A postgraduate training in Monitoring & Evaluation, Statistics, Economics, Computer Science, Agriculture or related field will be an added advantage
- Certification or specific training in Statistics, Information Management and/or Data Management
- Knowledge of humanitarian standards: the SPHERE standards, Code of Conduct for Red Cross/ Red Crescent, Humanitarian Accountability Partnerships (HAP); other international humanitarian standards and other capacity building skills
- Previous experience in cash & food assistance in fragile context will be added advantage
- Proficiency in the use of statistical methods for socio-economic research
- At least 4 years of relevant working experience in the area of M&E
- Demonstrated experience in developing assessment tools (e.g. questionnaires, focus group discussions)
- Demonstrated experience and knowledge in data analysis, developing and managing databases
- Demonstrated experience and capacity in conducting field-level data collection and data entry using electronic tools such as the Open Data Kit
- Previous experience in reporting writing
- Strong ability to work independently, organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail
- Excellent interpersonal and problem-solving skills, creativity and flexibility, ability to coordinate and build consensus
- Personal qualities: works well in and promotes teamwork, comfortable in a multi-cultural environment, flexible and able to handle pressure well
- Demonstrates well-developed interpersonal skills, excellent communication skills, both verbal and written, as well as negotiation skills
- Must adhere to set security standards
- Ensure a gender perspective in the scope of work
- Culturally sensitive in professional and personal life
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Segment Manager, Patient Monitoring Resume Examples & Samples
- Develop and implement sales and marketing strategies to drive growth of LCS – Patient Monitoring Systems business in the APAC markets
- Strategically responsible for business development, growth strategies and Go-To-Market plans in coordination with upstream team and sub-region sales organizations
- Work with zone sales leaders and account teams to increase prospects and drive closure of opportunities to meet sales, orders, and margin targets
- Managing portfolio’s profitability from Top Line to Contribution Margin and provide pricing strategy and ensure pricing compliance for segment opportunities
- Establish and coordinate New Product Commercialisation strategies with Marketing
- Interface between the global Manufacturing Centers and the region, ensuring specific regional requirements are covered by the product teams
- Develop new market segments and sales channels. Work with marketing on value proposition, pricing and product positioning
- Provide Training for direct and indirect sales teams in the region on strategy and product offerings, increasing the performance of the sales force in sub-regions
- Lead Customer Satisfaction Opportunity process for Anaesthesia segment in APAC region
- Act as a leadership team member of the APAC LCS team, including direction on territory management, long term & short term, coaching & mentoring
- Work closey with KOLs (Key Opinion Leaders) and Install base sites to understand customers’ needs, market trend and develop proposal for product development, commercial plans, operations and process
- Be able to articulate GEHC’s overall LCS/Patient Monitoring Systems vision. Be a driver for cross modality selling and engagement
- Represent the company at trade association meetings to promote product and company
- Bachelor Degree or minimum 5 years of strategic selling and/or marketing experience in a medical, healthcare or technical field
- Deep marketing expertise in market & customer insights, product commercialization and branding
- Excellent verbal and written communication skills in English
- Excellent organizational skills & strong presentation skills
- Experience in interfacing with both internal team members, external customers and industrial group
- 8+ years of experience in medical devices and solutions Sales and/or Clinical Marketing, preferably in the Patient Monitoring market
- Understanding of clinical workflow and practice patterns
- Demonstrated ability to energize, develop, and build rapport at all levels within an organization
- Team oriented – ability to motivate and work well with diverse, cross-functional teams
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Manager, Risk Management & Central Monitoring Resume Examples & Samples
- Oversee a group of professionals consisting of the Central Monitoring Managers (CMMs) in a matrix structure
- Perform training, development, evaluation of staff performance and assists in hiring
- A minimum of a Bachelor’s degree or equivalent University degree is required. Master’s degree preferred
- Clinical trials experience (i.e. clinical operations, data management, statistics, or other relevant clinical development experience) in the Pharmaceutical industry or Clinical Research Organization (CRO) is required
- Deep understanding of the Janssen R&D clinical operations model, including the roles and responsibilities of the different stakeholders preferred
- The ability to identify risk and trends required
- Data analysis and technical skills in the area of clinical trials/clinical data is required
- Strong ability to effectively communicate and understand issue escalation is required
- Ability to manage multiple communication streams is required
- Ability to work with a set of predefined common risk, and ability to adapt/be flexible to adapt to protocol-specific risks is required
- Ability to effectively lead cross-functional teams in a matrix environment is required
- This position requires up to 10% travel both domestic and international
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Monitoring Services Manager / Specialist Resume Examples & Samples
- Ongoing management and administration of monitoring services enterprise systems with emphasis on System Center Operations Manager (SCOM), SquaredUp, SolarWinds and AlertSite
- Direct and manage the maintenance of Management Packs to include tuning and configuration (monitors, rules, etc.)
- Support and facilitate the Incident Management process through collaboration with the Global Network Operations Centre
- Serve as a subject matter expert and management escalation point for monitoring systems to internal support teams
- Manage and maintain operations and maintenance for the suite of enterprise systems that enable monitoring services in line with Change Management processes
- Author, update and deliver reporting using the SCOM Reporting Platform in line with service and IT team needs
- Direct and deliver monitoring dashboards in line with requests from internal teams and stakeholders
- Direct, Author and deliver scripts in PowerShell/VBScript that can be incorporated in monitoring systems for discovery and/or recovery activities
- Direct and manage the Identification and resolution of technical problems associated to monitoring systems
- Routinely review monitoring systems and services to ensure reliability, stability and security
- Facilitate and implement continual improvement to provide ongoing value of monitoring services to the business
- Demonstrated working knowledge of system Center products with an emphasis on automation and integration to enable delivery of complex event remediation automation based on triggers from SCOM
- Develop and maintain a detailed knowledge of relevant tools to support the business in meeting customer expectations and service requirements
- Lead and manage a highly effective team through performance management, coaching, mentoring and direction
- Manage Vendor relationships and influence product development where appropriate
- Clear understanding on how Automation can help improve efficiencies and customer expectation
- Proven track record in managing complex automation solutions to enhance service delivery
- Identify opportunities to further enhance customer service and service delivery through automation and analytics
- Accountable for execution according to established standards, procedures, and processes
- Respond to and manage service issues and problems
- Responsible for awareness and compliance to policy and guidelines of the Information Security Management
- Report any breaches in information security or policies
- Contribute to, produce and maintain processes, procedures, operational and architectural documentation
- Change Control - Ensure compliance with Processes and adherence to standards and documentation
- Work with GTS leadership and applications teams in reviewing new documentation
- 8+ years of broad-based IT experience with technical knowledge of network, environmental, hardware, storage, operating systems and applications
- Strong working knowledge of large and complex system Center tool deployments
- Strong working knowledge in complex automation solutions incorporating many different tools
- Strong people focused mindset to get the best out of team members
- Professional Qualifications are preferred, including
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Ritc Alarm Monitoring Shift Manager Resume Examples & Samples
- Ensure the team delivers effective and efficient incident detection and resolution, manages complex incidents that span technology & services boundaries, and coordinates escalation to relevant Technical Support organizations
- Act as the key contact for customer for their network management operation
- Develop Network operations teams with appropriate trainings, knowledge transfer, etc
- Ensure that all functional resources are continuously available: people, tools, facilities, etc. and delivered on a 24x7x365 basis
- Identify, mitigate and track the Risk Management issues relates to his project/customer
- Proactively work to improve efficiency and reduce the cost of deliverables
- Work together with TS&FE, CAL, transition and transformation, GPM and other - ALU teams to ensure quality and customer satisfaction
- Lead courageously
- Lead with authenticity
- Mobilize teams and grow potential
- Able to work in a multicultural environment, across different countries or organizations
- Managing execution
- Presentation and communication skills
- Experience in Maintenance, Network Operations and/or Technical Support activities
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Marketing Manager, M Electronic Monitoring Resume Examples & Samples
- Bachelor’s degree or higher from an accredited university
- Minimum of three (3) years of experience in sales, account management or marketing
- Experience in Electronic Monitoring Industry
- Skills include…excellent overall communication skills, both verbal and written
- Experience in leading and Managing Teams
- Experience with Data Analytics
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Cyber Monitoring & Incident Response Division Manager Resume Examples & Samples
- Interface and coordinate with Government leads with key focus on effective, efficient, and compliant contractor support
- Maintain active liaison with DoS organizations, external cybersecurity incident response organizations, such as the GFIRST, U.S. CERT, and other government agencies to resolve incidents and coordinate on situational awareness
- Execute proper staffing administration, providing appropriate, qualified, and sufficient contractor resources to meet specified requirements
- Establish work duties and schedules, and addresses work discrepancies
- Supervise and communicates program policies, purposes, and goals to subordinates
- Formulate and enforces work standards
- 10 years of experience in network technology, management or operation with increasing responsibilities
- 8 years of current experience in managing network security monitoring and incident response capability
- 5 years managing 24x7x365 security monitoring operations of similar size and scope as the DoS CIRT
- 5 years of working knowledge of network protocols, enterprise architecture, and network security systems and products. Demonstrated analytical and communications skills
- 5 years of technical task management and supervisory experience
