Monitoring Analyst Resume Samples

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CH
C Hilll
Carroll
Hilll
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CA
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Experience Experience
Los Angeles, CA
Monitoring Analyst
Los Angeles, CA
Hammes and Sons
Los Angeles, CA
Monitoring Analyst
  • Document issues in the production environment, resolving the issue whenever possible and escalating if necessary
  • Responsible for Intel Security SIEM monitoring and event reporting
  • Conducts follow-up monitoring studies to validate adherence to remediation plans where deficiencies were identified to promote ongoing compliance
  • Provide technical assistance to companion work groups in support of projects and maintenance ensuring good inter-departmental relations
  • The candidate should be willing to work in India day and night shifts
  • Utilize enterprise monitoring solutions to identify alarms that have been triggered against the production environment
  • Works collaboratively with key stakeholders to develop, implement and monitor solutions to deficiencies identified through monitoring
Dallas, TX
Threat Monitoring Analyst
Dallas, TX
Green, Oberbrunner and Schinner
Dallas, TX
Threat Monitoring Analyst
  • Utilize and adhere to defined workflow and processes driving the Threat Monitoring and escalation/handoff actions
  • Write technical articles for knowledge sharing
  • Follow-up and follow through with commitments, exhibiting initiative
  • Leverage Network security tools and capabilities to support Cyber Threat Monitoring activities
  • Work with client to help remediate and answer questions regarding security events
  • Documents results of cyber threat analysis effectively and prepares comprehensive handoff and/or escalation
  • Monitors and analyzes logs and alerts from a variety of different technologies across multiple platforms in order to identify security incidents affecting the Verizon enterprise
present
Chicago, IL
AML Transaction Monitoring Analyst
Chicago, IL
Bruen, Ziemann and Metz
present
Chicago, IL
AML Transaction Monitoring Analyst
present
  • Analysing alerts and investigating transactional activities to detect any suspicions of money laundering or terrorist financing activity
  • Reporting unusual client activities which might relate to money laundering or terrorist financing
  • Building and applying knowledge of money laundering processes
  • Applying or adapting knowledge (obtained from training) of any imposed sanctions(s) or laws/regulation(s) to the task at hand
  • Creating / Maintaining cases
  • Operating within agreed business SLAs and confidentiality standards
  • Pursues Learning and Self Development
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Duke University
Bachelor’s Degree in Business
Skills Skills
  • 2+ years of experience in Health Care Compliance, Provider Relations, Credentialing, Contracting, or Provider Maintenance in a managed care organization
  • Knowledge of regulations, manual guidance, program directives, and audit guidelines as may be available for the organization's Medicare Advantage (Part C) health plans and Prescription Drug Plans (Part D)
  • Intermediate level of proficiency with Microsoft Excel, Access and other databases with an ability to learn internal report writing software
  • Knowledge of FACETS and Compliance 360 (C360) systems
  • Ability to plan and draft monitoring study designs, implement monitoring studies, correlate and present findings. Ability to identify and overcome barriers to completion of a monitoring study, and to work through issues that may arise
  • Strong organizational, time management, planning skills, and strong interpersonal skills. Ability to prioritize work and meet deadlines and follow through with business owners
  • Ability to establish trust and credibility at all levels of the organization and with external entities if applicable
  • Recognizes that members and customers (internal & external) are the driving force behind every business activity. Continuously makes an effort to exceed the expectations of members and customers
  • Assumes responsibility for promoting to the Parts C and D operations the highest level of compliance and service delivery to members
  • Possesses an ability to communicate with clarity both orally and in writing, as well as with attention to detail
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15 Monitoring Analyst resume templates

1

Credit Monitoring Analyst Resume Examples & Samples

  • Candidates must have a stable work history in a related field, such as Credit, Accounting or Financial Analysis or a Bachelor's Degree in Accounting, Finance
  • Candidates must have understanding ofGenerally Accepted Accounting Principles
  • Prior business credit experience is preferred
  • Strong data entryskills andthe ability towork in a fast-paced environment is required
  • Must enjoy detailed, analytical work
  • Must be self starters with the ability to work independently
  • Must possess strong verbal and written communication skills
2

Credit Risk Limit Monitoring Analyst Resume Examples & Samples

  • Detect and investigate apparent credit limit excesses or unapproved exposures
  • Verify the correctness of risk calculation for foreign exchange and derivative products Identify the root cause of incorrect risk reporting and come with short and long term solutions
  • Monitor compliance with credit policy and operating procedures
  • Refer material true excesses and/or unapproved exposures for credit officer decision
  • Report apparent aged excesses and unapproved aged exposure for senior attention
3

Attack Monitoring Analyst Resume Examples & Samples

  • Broad understanding of security techniques and technologies including Intrusion Detection, Threat Analysis and Malware & Trojan Research
  • Expert understanding of the current and developing Malware & Trojan landscape
  • In-depth know-how of full packet capture technologies
  • Advanced knowledge of correlation tools and SIEM technologies
  • In-depth understanding of sandbox technologies and their limitations
  • In-depth experience of SourceFire, Snort, or similar Intrusion Detection systems
  • Expert knowledge of intrusion detection signature development and knowledge of log analysis tools and techniques
  • Has advanced understanding of and experience with Linux based operating systems and associated development tools
  • Previous experience in working with decentralized logging infrastructures and automated log file analysis
  • Understanding of anomaly detection techniques and technologies
  • Experience with event response procedures; strong communication skills and ability to articulate events to the team
  • An understanding of the security mechanisms associated with Windows or Unix operating systems, switched networks, applications and databases
  • Experience responding to information security and privacy incidents
  • Has a grasp of emerging security technologies such as Big Data mining tools
  • Deep understanding of networking and application protocols
4

Credit Risk Limit Monitoring Analyst Resume Examples & Samples

  • Investigation of apparent credit limit excesses or unapproved exposures
  • Verification of the correctness of risk calculation for foreign exchange and derivative products
  • Identify the root cause of incorrect risk reporting and come up with short and long term solutions for fixing technical issues
  • Report apparent aged excesses and unapproved aged exposure for seniors attention
  • Business Support, Leadership, Management
  • Manage to maximize productivity and operating efficiency
  • Act as CRMS focal point/contact point of business
  • Participate actively in global initiatives to standardize or refine the global credit process and systems
  • Reassess process, propose and contribute to implementation of enhanced/streamlined standard processes
  • Contribute to implementation of CRMS global and regional strategies
5

Transaction Monitoring Analyst Resume Examples & Samples

  • Bachelor's degree or equivalent, with at least 2 years of work experience in the compliance field, preferably with a commercial/correspondent bank
  • 1-4 years of Compliance experience needed
  • Experience in for AML, BSA, SARs and OFAC is desirable
6

Portfolio Monitoring Analyst Resume Examples & Samples

  • Ensuring the monitoring of all IMA/Regulatory/Client guidelines for funds under individual responsibility is captured in portfolio monitoring system
  • On-going maintenance and improvement of the portfolio monitoring processes with a focus on standardisation and automation
  • Reporting of portfolio monitoring - reviews of all breaches and accurate interpretation
  • An understanding of regulatory and fund level trade compliance rules
  • Knowledge of UCTIS preferable
  • Good understanding of investment management
  • Knowledge of all OTC derivatives
  • Knowledge of pre/post trade compliance systems
  • Exposure to systematic coding languages (SQL etc) would be advantageous
7

Credit Monitoring Analyst Resume Examples & Samples

  • Prefer that candidates have an Accounting Degree or a Finance Degree and have completed at least 12 credit hours of Accounting
  • Requires 2+ years experience with financial analysis
  • Candidates must have understanding of Generally Accepted Accounting Principles
  • Candidates must be self starters with the ability to work independently
  • Strong data entry skills and the ability to work in a fast-paced environment is required
  • Candidates must have a stable work history
8

Credit Monitoring Analyst Resume Examples & Samples

  • Accounting Graduates. CPA an advantage
  • Strong verbal, written, and interpersonal skills
  • Works effectively in a team environment, while assuming individual responsibility
  • Ability to formulate and articulate objective views based on professional analysis
  • Able to act independently in a high volume environment
  • Ability to work in a fast paced, high production environment performing multiple tasks
  • High level of proficiency in organizing, priority setting, and issues management
9

Senior Systems Monitoring Analyst Resume Examples & Samples

  • Act as lead point of contact for application teams for all systems monitoring & service modelling queries
  • Development and support of the Global ITRS Geneos service
  • Support and manage the NetIQ NOC(Managed Objects) service / infrastructure
  • Provide support for the Groundwork & MOM/SCOM services / infrastructure in association with ESM
  • Support and manage for Ganglia and SCOM Performance Metrics
  • Work with application and infrastructure teams to advise on monitoring approaches and strategies
  • Evaluate and implement new monitoring tools and processes
  • Participate in review of alert escalation processes and procedures
  • Issue and problem management
  • Provide out-of-hours cover for appropriate technologies
  • Participation in strategic technology initiatives across infrastructure silos where appropriate
  • 8 + year of experience with System Monitoring
  • Strong experience with
10

Quality Monitoring Analyst Resume Examples & Samples

  • Responsible for performing monthly Quality Monitoring evaluations for various Lines of Business (LOB)
  • Responsible for working with LOB management to ensure reporting is up-to-date with associates to be monitored
  • Responsible for preparing bimonthly quality monitoring summaries of evaluation results, and reporting to Line of Business leaders, including Compliance
  • Responsible for identifying call trends and risk concerns, and addressing any escalated call issues with Supervisors, as needed
  • Responsible for preparing monthly internal summary reports for direct Line of Business leaders
  • Responsible for creating agendas, selecting calls for monthly calibration sessions for the LOB that you monitor
  • Troubleshoot issues within the system by making sure that that Agents have downloaded the appropriate software, identifying calls that may not have sound or screen images, and engage technology support with any troubleshooting concerns
  • Actively offer suggestions to update or enhance the call monitoring process as needed, including enhancements to reporting, templates or policy and procedure as appropriate
  • Partner with Training team to identify counselor training needs, and discuss action plans
  • Participate in Associate Engagement activities and other CAM initiatives, as warranted
11

AML Monitoring Analyst Resume Examples & Samples

  • Experience as an AML investigator in a surveillance monitoring capacity
  • Advanced MS Excel, including pivot tables, filtering, and sorting
  • Advanced knowledge of effective internet search techniques
  • Knowledge of the US Patriot Act, Bank Secrecy Act and general AML principles
  • Must have banking and research/investigative experience
  • Must have Bachelor's Degree
12

Monitoring Analyst Resume Examples & Samples

  • Performs installations, updates, and maintenance of new and existing telecommunication systems and networks ensuring appropriate interfaces
  • Troubleshoots, identifies, repairs and/or replaces faulty communication system components. Troubleshoots communication system applications and software; identifies and corrects malfunctions and/or other operational problems
  • Participates in developing network communication policies and procedures to maintain the integrity of network operations and interfaces
  • Assists in designing telecommunication networks/systems, data communications, and database management and interfaces
  • Coordinates terminal orders and cable installations and network system planning, upgrading, monitoring, testing and servicing to meet customer requirements
  • Monitors network interface and traffic statuses to provide early detection and isolation of issues. Performs checks to ensure proper operation and security
  • Performs preventive and corrective maintenance on various types of network communications equipment
  • Assists in the load configuration of central data communication processors; recommends purchases or upgrades of networks communications equipment
  • Approves action requests and specifies purchase requirement. Places orders and maintains relationships with vendors
  • Six or more years of experience in network communications
  • Experience working with network systems and networking principles and practices
  • Experience working with networking software and hardware
  • Experience working with security systems and implementation procedures
  • Provide 24x7x365 monitoring for customer North America Dealer Network and Parts Distribution Centers
  • Open ISSS tickets and track all Network problems to resolution with vendors (Verizon, IBM, AT&T, etc…)
  • Escalate and Alert on all Severity 1 & 2 Tickets and support problem bridge calls when required
  • Provide support hands on to the L3 Windows team, L3 UNIX team, and L3 Network teams
  • Provide DC2 change (RFC, SR, Vendor, etc…) support for Network and Windows teams
  • Provide all touch labor (rake and stack servers) at DC2 for all CSC and client groups for installs
  • Experienced required in the following skill sets: TSO, UNDERSTANDING OF MULTSESS, AVAYA, Snow-SERVICECENTER, NETCOOL, NCPs, RACF, FTP TRANSMISSION, CMDB, VITALSUITE, SAR PRODUCT, DEALER DAILY, NETVIEW, AS400 support, and VPS PRINTER
  • Swing shift - 1400 hours to 2230 hours Wed - Sun
  • Overtime required as needed
  • Position on-site in Phoenix, AZ
  • Good interpersonal skills to interact with customers and team members
  • Good organizational skills to balance and prioritize work
13

Portfolio Monitoring Analyst, Treasury Resume Examples & Samples

  • Strong communication skills, both written/oral, with ability to communicate effectively across various lines of business and levels
  • Ability to adapt to a changing environment and responsibilities
  • Ability to quickly learn and understand products, systems, and core job tasks
  • Able to function under pressure to meet deadlines, proficient at multi-tasking and managing competing priorities
  • Ability to independently analyze complex issues, identify and execute on practical solutions
  • Proactively shares information/ideas and consistently identifies best practice
  • Team Player - have the ability to work as part of a diverse team and display reliability, flexibility and open/constructive communication in a courteous and professional manner
  • Ability to understand and desire to know how your role impacts the overall process
  • Ability to influence others and build relationships
  • PC literate and systems oriented with proficiency in all Microsoft applications
14

Threat Monitoring Analyst Resume Examples & Samples

  • Monitoring of security events received through alerts from Security Incident and Event Monitoring or other security tools
  • Review alerts escalated by the Help desk
  • Performing Level 1 analysis of security issues
  • Performing initial assessment of the priority of the event (Classification)
  • Performing initial determination of incident to determine risk and damage (Triage)
  • Performing appropriate routing of security or privacy data request and notifying appropriate contact for security events and response (Escalation)
  • Monitoring of alert and downstream dependency’s health
  • Takes an active part in the resolution of incidents, even after they are escalated
  • Work assigned via ticket queue
15

Guideline Monitoring Analyst Resume Examples & Samples

  • Conduct pre trade monitoring checks to ensure the proposed trade would not breach client guidelines
  • Conduct post trade monitoring checks to ensure compliance with client guidelines and any additional regulatory requirements
  • Review guideline restrictions to ensure portfolio compliance
  • Implement coding and maintain the guideline monitoring system
16

AML Transaction Monitoring Analyst Resume Examples & Samples

  • Coordinates internal processes for the revision, review, approval, and publication of policies applicable to the business unit as well as internal departmental procedures to support functions that are the responsibility of Compliance
  • Bachelor’s degree in business, finance, accounting, related field or equivalent experience
  • Thorough knowledge of products, services, operations and systems and extensive dealing with laws, regulations and regulatory agencies related to assigned areas
17

Transaction Monitoring Analyst Resume Examples & Samples

  • Critical analysis of transaction and account alerts
  • Extract, understand and interpret data and communicate this to both expert and senior audiences
  • Work closely with the team and a variety of stakeholders
  • Report on status and progress to management
  • Prepare various reports and statements to Regulatory authorities
  • Investigate and prepare Suspicious Matter Reports
18

NAV Monitoring Analyst Resume Examples & Samples

  • Oversight of third party fund administrators pricing and control activity to ensure that all funds are priced within the required deadlines and to the required accuracy standards
  • Monitoring of reconciliations and controls produced by the third party fund administrators o Coordination across departments within BlackRock and with external administrators to resolve issues impacting agreed pricing and monitoring deliverables and to ensure the continual improvement of the operational and control environment
  • Contribute towards the ongoing management of BlackRock’s third party administrators through the establishment of effective relationships, continual update of SLA’s and monitoring of service delivery against defined KPI’s
  • Experience in an operational/accounting role, ideally in a fund management environment
  • Able to demonstrate a level of technical understanding of a range of investment instruments, fund types and products
  • Demonstrates a risk focus and an understanding of the importance of identifying potential risks and of reporting risks to line management and other relevant parties
  • Numerate and able to demonstrate a high level of attention to detail
  • Prepared to take initiative, work flexibly to help the team achieve its goals, and respond positively to change
  • Ability to identify problems and issues, work proactively with others to resolve them and escalate issues appropriately
  • Takes responsibility for the completion of own work in accordance with agreed procedures and to the highest standards of quality and timeliness
19

AML Transaction Monitoring Analyst Resume Examples & Samples

  • Analysing alerts and investigating transactional activities to detect any suspicions of money laundering or terrorist financing activity
  • Conduct alert investigation using global standard policies, procedures and tools, aimed at meeting internal and external regulatory requirements
  • Applying or adapting knowledge (obtained from training) of any imposed sanctions(s) or laws/regulation(s) to the task at hand
  • Preferred: 2 years of AML research/analysis experience
  • Builds Client Relationships
  • Drives Results
  • Pursues Learning and Self Development
20

SOA Administration & Monitoring Analyst Resume Examples & Samples

  • Administer SOA / OSB Fusion Middleware environment and custom services deployed in it
  • Plan and coordinate middleware changes with application teams ensuring all changes adhere to change management process
  • Proactively identify and communicate potential problems and issues to project team members/leaders
  • Coordinate with vendors to resolve middleware failures and issues as needed
  • Conduct capacity planning reviews with internal management
  • Coordinate with internal management to develop and manage strategies for package/patch/upgrade management
  • Monitor SOA Infra database and provide appropriate recommendations, when required
  • Identify and drive middleware service improvement initiatives
  • Troubleshoot code & content deployments
  • Work closely with business application developer to test and tune applications
  • Automate the administration of the application start up scripts and run-time environment tasks where possible
  • Provide timely and accurate on-call support for production infrastructure components
  • Monitor services performance and recommend any changes to SLA metrics, or the creation of a new SLA metrics, to address operational issues
  • Provide support during Financial close weekends
  • Bachelor’s degree (or a 4-year degree) in Computer Science, Information Systems or related technology field or related technical training/work experience
  • Minimum 1 years of experience with scripting languages like Perl, Python, Shell Scripts
  • Minimum 1 years of experience with developing application in Java/J2EE
  • Experience with Oracle SOA Suite 11g, Oracle Service Bus (OSB), BPEL, BAM, B2B, Human Workflow, OWSM, Business Rules
  • Experience with automation tools like Chef, Puppet, Ruby, WSLT & Python
  • Experience with Continuous Integration tools like Jenkins, Hudson, Cruise control
  • Knowledge of Java 6+, J2EE
  • Knowledge of Apache HTTP server, Apache Tomcat, Oracle OHS server, WebLogic 10g
  • Working Knowledge of Oracle 10g/11g , DB2 (UDB), PL/SQL
  • Knowledge of JDeveloper 11g, Eclipse, PL/SQL Developer, Cygwin, SOAP UI
  • Knowledge of Incident Management, Change Management (Planning & Execution), ITIL
  • Six Sigma Trained
  • Knowledge of Linux OEL, Red Hat
  • Experience in IT security and systems administration
  • Experience in working with onshore and offshore team setting
  • Experience working with global working groups
  • Self-starter - requires minimal direction to accomplish goals
  • Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities
21

Construction Monitoring Analyst Resume Examples & Samples

  • Supports Asset Management by monitoring compliance throughout the construction phase providing construction related specific support analyzing project and construction budgets, budget re-allocations, change order requests, construction schedule, placed in service schedule risks, funding request approvals, and reporting
  • Works closely with third party Construction Consultants (Inspectors) who conduct monthly site visits and attend draw meetings on behalf of USBCDC/USBCLD
  • On an as needed basis, conducts site visits during construction, attends draw meetings on-site, and provides in-person assistance to Developers with draw disbursement package requirements
  • Enhances external business-relationships with third party professionals, Developer’s, Owner’s, External Partners, and General Contractors by delivering exceptional customer service
  • Participates in the establishment and improvement of policies and procedures necessary for accomplishing the group's tasks
  • Bachelor’s degree – preferably in Construction Management, Project Management, Civil Engineering, or
  • In-depth knowledge of standard construction industry documentation, specifically AIA documents including but, not limited to: Stipulated Sum, Guaranteed Maximum Price (GMP), and HUD General Contracts, and forms: G701, G702 & G703’s, G704, G706 and others
  • Thorough comprehension of construction industry standards for retention, contingency usage, lien waivers, stored materials and other items associated with payment applications
  • Exceptional understanding of budget re-allocations and ability to track budget changes
  • Highly detailed-oriented with strong analytical and problem solving skills
  • Solid ability to multi-task and must be driven by a fast paced environment
  • Must be able to meet hard deadlines
  • Must be a team player with excellent interpersonal skills
  • Proficient computer skills, specifically in Microsoft Excel and other Microsoft Office applications
22

Transaction Monitoring Analyst Resume Examples & Samples

  • Three to five years in compliance related matters
  • Extensive expertise in AML laws and regulations
  • Prior experience monitoring and analyzing customer accounts, for suspicious activity required
  • AML analytical skills. Knowledge of BSA/AML/KYC & SAR filing requirements
  • Strong verbal/writing and organizational skills
23

Senior Cyber Threat Monitoring Analyst Resume Examples & Samples

  • Have a strong understanding of increasingly sophisticated cyber attacks (especially targeting financial sector resources), hacking techniques and associated defensive techniques
  • Compare network events with intelligence research to determine adversary motive, capability and intent and the impact of the threat on payment card supply chain network architecture and system operations
  • Be Informed and can provide subject matter expertise regarding recent hacks / exploits – especially against web applications, databases and common desktop tools
  • Effectively communicate complex technical or intelligence related information to both technical and non-technical audiences
  • Have the ability to effectively identify, evaluate and communicate new and ongoing cyber security threats to senior management through regular, and ad hoc reporting as well as the ability to research complex cyber threat issues and produce finished reports
  • Be familiar with a multitude of security threat monitoring tools that identifies data breaches and network compromises using externally generated threat intelligence feeds together with internal data sources (SIEM, netflow, malware analysis, etc.) identify compromised systems within a network
  • Develop strong collaborative relationships with members of the Intelligence Community, Law Enforcement and payment card supply chain subject matter experts
  • Assist the various Information Security teams such as the Investigations and Forensics team with quality research and assistance in solving complex cases. Assist the Cyber teams by Identifying, recording and managing host- and network-based indicators of compromise (IOCs)
  • Possess moderate to strong technical security skills with hands-on experience
  • Interact and assist other investigative teams within Visa (e.g. risk) on time sensitive, critical investigations
  • Bachelor’s Degree in Computer Science, Technology, Intelligence, Communications (or related fields) or equivalent work experience
  • 5 to 8 years of experience in the Information Security industry, preferably with a concentrated focus on Threat and Risk Analysis or Security Monitoring using SIEM, IDS/IPS, Malware Analysis tools, etc
  • Excellent written and verbal communication skills, interpersonal and presentation skills and the proven ability to influence and communicate effectively. Strong web development/design skills a plus
  • Possess strong analytical reasoning skills with the ability to recognize and evaluate facts, objectively analyze situations, synthesize and organize data/information from multiple sources
  • Able to draft, interpret and communicate policies, procedures, technical requirements and corporate communications for internal and external clients
  • Must be both a self-starter and team player with the ability to work independently with limited supervision
  • Must be extremely flexible and able to manage multiple tasks and priorities on very tight deadlines
  • Working knowledge of Windows and UNIX platforms, with administrative experience preferred
  • Moderate to strong scripting/programming skills and familiarity with ethical hacking beneficial
  • Security-related certifications a plus
  • Technical-related certifications a plus
  • Fluency in a foreign language a plus, especially Mandarin Chinese, Russian or Arabic
24

Threat Monitoring Analyst Resume Examples & Samples

  • Monitor Customer security systems
  • Create Security Events and make customer escalations based on traffic analysis
  • Work with client to help remediate and answer questions regarding security events
  • Identify trends in traffic and make recommendations to clients based on trends
  • Participate in Client calls to tune security policy to client need
  • Make recommendation to clients to improve security posture
  • Manage, troubleshoot and maintain host and network IDS/IPS and UTMS for a wide variety of vendor technologies
  • Bachelor's Degree
  • At least 6 months experience in Network Troubleshooting
  • At least 6 months experience in Intrusion Detection/Prevention
  • At least 6 months experience in Customer Service
  • At least 6 months experience in Operating System Skills
  • Bachelor's Degree in Information Technology
  • At least 3 years experience in Network Troubleshooting
  • At least 2 years experience in Intrusion Detection/Prevention
  • At least 3 years experience in Operating System Skills
  • Certified in CISSP
  • Certified in GCIA/Certified in CEH
25

Global Cybersecurity Monitoring Analyst Resume Examples & Samples

  • Assess Solutions Against Established Standards - The ability to understand and assess proposed solutions in order to determine how closely they meet requirements and if they will deliver the desired business outcomes. The ability to understand the organization, and its readiness, to determine what is necessary to transition to the solution
  • · Familiarity with Unix/Linux
  • Responsible for ensuring visibility of threats/attacks to the confidentiality, integrity,and availability of customer, business unit and corporate information. You will be a primary identifier of events requiring investigation, and you’ll be responsible for determining impacts as well as executing response remediation’s when required. You will maintain timely knowledge of the evolving threat landscape and partner with the other members of the Global Cybersecurity Operations team to ensure cohesive awareness of threats and incident response,as well as maintaining a collaborative relationship with other departments who support our Cybersecurity Program
  • Analyze information from various sources including network-based security controls and host-based security controls
  • Analyze events and escalate to incidents as needed
  • Collaborate with technical teams to identify, resolve, and mitigate incidents
  • Aggregate and correlate alerts from systems to provide context and root cause analysis
  • Document instigation, incidents,and recommendations
  • Monitor and investigate network and system events to preemptively determine attacks
  • Identify attack vectors and mitigation tactics
  • Subject matter expert on security related issues
26

Transaction Monitoring Analyst Resume Examples & Samples

  • Identify customer-related trends, patterns, typologies, and issues associated with money laundering, terrorist financing and other suspicious transactions
  • Research unusual or questionable transactions/situations detected as a result of the review of system or user generated reports and media (print and internet)
  • Approve and pass all transactions deemed non-suspicious associated with the aforementioned reports
  • Refer all transactions/customers deemed suspicious to the BSA Investigations Unit in a timely manner and in accordance with Bank policy. Document the review of alerts (both suspicious and non-suspicious) by recording results in the Department’s alert management system
  • Perform special projects as required and any other duties as assigned
  • Communicate with the Relationship Officers/Business Line Compliance Officers to obtain information about customers’ background, transaction activity, source of funds, and any other information pertaining to the Bank’s Know Your Customer (KYC) policy
27

Attack Monitoring Analyst Resume Examples & Samples

  • Identification of electronic attacks from internal and external sources globally
  • Threat assessment of detected attacks and event escalation to the appropriate business area
  • Act as 1st line point of contact for detected security events
  • Apply decision-making logic and adequately react to security events affecting the business areas of Barclays Group
28

Cyber Monitoring Analyst Resume Examples & Samples

  • Working as a member of Information Security, the Cyber Monitoring Analyst is part of the global team that is responsible for providing 24/7 real-time monitoring of the firm's security posture. This team is also responsible for incident identification, documentation, remediation and tracking. More specifically, the Level 1 Analyst will support the global Cyber Monitoring function and have following key responsibilities
  • Perform accurate and precise real-time analysis and correlation of logs/alerts
  • Follow detailed operational procedures to appropriately analyse, escalate, and assist in remediation of security events
  • Utilize multiple security technologies to investigate and analyse alerts
  • Deliver timely and detailed documentation related to any incident including the findings, review and follow-up activities
  • Participate in the creation, modification and maintenance of all Cyber Monitoring policies and procedures
  • Keep abreast of cyber security trends and the emerging threat landscape in general and as it relates to BlackRock
  • 1-4 years of experience in IT, IT Security, Security, Technical helpdesk, Security Operations are preferred
  • University Degree. MBA, CISSP, CISM, or GIAC are preferred
  • Preference for prior experience with event monitoring and security reporting
  • Familiarity with the following technologies strongly preferred
  • Database (Sybase)
  • Anti Virus
  • Network device logs
  • Application logs
  • Vulnerability Scanners
  • Vulnerability Notification Services
  • Security and Risk Minded
  • Attention to detail
  • Ability to prioritize competing requests and escalate for support
  • Confidence to escalate items or concerns
  • Action-oriented attitude and willingness to roll up sleeves
29

Global Cybersecurity Monitoring Analyst Resume Examples & Samples

  • Responsible for ensuring visibility of threats/attacks to the confidentiality, integrity, information
  • Primary identifier of events requiring investigation, and you’ll be responsible for determining impacts as well as executing response remediation’s when required
  • Maintain timely knowledge of the evolving threat landscape and partner with the other members of the Global Cybersecurity Operations team to ensure cohesive awareness of threats and incident response, as well as maintaining a collaborative relationship with other departments who support our Cybersecurity Program
  • Document instigation, incidents, and recommendations
30

Risk Monitoring, Analyst Resume Examples & Samples

  • Onboarding / Green lighting
  • A minimum of one year related work experience
  • Proficiency with Microsoft Office suite – particularly Excel
  • Ability to multi-task and prioritize to address time-sensitive requests
  • Familiarity with derivatives / foreign exchange products preferred
  • Must be a team player who fosters collaborative working relationships
31

PA Monitoring Analyst Resume Examples & Samples

  • What is purpose of Privileged Access Monitoring (PAM)?
  • First line of monitoring defence to protect Bank’s information assets for risks arising from Infrastructure Services platform operations
  • Establish effective privileged access monitoring processes working closely with Infrastructure Services Platform teams (Infrastructure teams)
  • Implement automated monitoring solutions for faster turnaround
  • Leverage industry best practices
  • Demonstrate monitoring and risk reduction capabilities to auditors
  • Develop required technical skills within the team to create sustainable model
  • Monitor and investigate infrastructure privileged access logs & alert queues
  • Review the alerts and security incidents upon identification of any issues/process violation
  • Retain and store the evidences
  • Coordinate and post responses, provide related reporting and maintain procedure documents
  • Identify, document and flag the incidents where investigation cannot be progressed further due to missing or insufficient information
  • Hold a relevant third level degree or equivalent (a Bachelor Degree with a Science or Engineering)
  • Experience in Infrastructure Support
  • Mandatory to work in rotating shift including night shift (9 hour shift 5 days a week including Saturday/Sunday)
  • Basic understanding Investment Banking/Finance
  • Knowledge of operating systems such as Windows, UNIX, etc. (preferably administration), Middleware, Mainframe, AS/400, OpenVMS, Tandem (minimum one technology)
  • Deep understanding of system generated log from any one technology (Windows, UNIX, Network, Middleware, Mainframe, AS/400, OpenVMS, Tandem)
  • Exposure on monitoring tools
  • Understanding and troubleshooting experience in any one technology
  • Professional Certifications preferred (e.g. MCP, OCP)
  • Knowledge of the access monitoring tools (e.g. Cyber Ark, Power Broker etc.)
  • Confident and able to communicate effectively different levels of technical understanding
32

AML Monitoring Analyst Resume Examples & Samples

  • Minimum undergraduate degree or equivalent
  • Minimum 2 years of working experience in the financial industry within compliance, legal, audit or regulatory functions
  • AML monitoring (surveillance) knowledge and experience
  • Strong knowledge of BSA, AML, USA Patriot Act, OFAC and other relevant regulations; and
  • Experience with automated transaction (surveillance) monitoring systems, particularly Prime (FIS Global) and Nice/Actimize
33

Attack Monitoring Analyst Resume Examples & Samples

  • Triaging of detected attacks and event escalation to the appropriate business area
  • Acting as 1st line point of contact for detected security incidents
  • Provide a command, control and reporting support to JOC for all security incidents
  • Analyse intelligence information to ensure enhanced detection as well as improvement of function capability
  • Maintain the relationships with business units as well as wider CSO organization to identify areas of improvement
  • Support enhancement, improvement and delivery of monitoring and response methods and processes to reduce risk
34

Monitoring Analyst Resume Examples & Samples

  • 0-1 years of experience monitoring servers, services and network devices
  • Industry certifications (MCSE, RHCE, CCNA) are encouraged
  • Should be creative and a good team player
  • Must be able to learn new technology/applications quickly
  • The candidate should be willing to work in India day and night shifts
  • Job location: Bangalore, India
35

IT Monitoring Analyst Resume Examples & Samples

  • Responding, diagnosing and re-mediating issues affecting availability in the dynamic environments supported
  • Proactive analysis using real time monitoring tools, such as HP tool Suites to identify events that have potential impacts to the production environment
  • Application Heath Checks and reporting using various HP tools and MS Office tools
  • Maintaining thorough and accurate process documentation
  • Serve as liaison to key business lines to provide event management including escalation, coordination, tracking and reporting by interacting with Incident Management
  • This is a 3rd Shift position (11:00 pm ET to 7:30 am ET). Saturday and Sunday hours are required
36

Transaction Monitoring Analyst Resume Examples & Samples

  • Execute core components of the Bank’s BSA/AML Compliance Program by monitoring transaction activity and making assessments and recommendations for follow-up investigation
  • Identify customer-related trends, patterns, typologies, and issues associated with money laundering, terrorist financing and other suspicious transactions. Research unusual or questionable transactions/situations detected as a result of the review of system or user generated reports and media (print and internet). Approve and pass all transactions deemed non-suspicious associated with the aforementioned reports
  • Perform special projects as required and any other duties as assigned. Utilize broad compliance knowledge to formulate decisions and make recommendations
37

Monitoring Analyst Resume Examples & Samples

  • Document issues in the production environment, resolving the issue whenever possible and escalating if necessary
  • Utilize enterprise monitoring solutions to identify alarms that have been triggered against the production environment
  • Manage and perform tasks associated with the regular monitoring of production IT systems including but not limited to: Applications, Servers, Network Infrastructure, Storage, physical Data Center
  • Pro-actively contact customers when production processes are significantly delayed or may impact business critical functions
  • Assist in the upkeep of support documentation ensuring clear, concise, and accurate support information is available to all team members
  • Demonstrate proficiency with all tools and processes associated with the monitoring of the production environment
  • Provide technical assistance to companion work groups in support of projects and maintenance ensuring good inter-departmental relations
  • Assist in root cause analysis exercises of reoccurring production issues
  • Demonstrate the ability to prioritize tasks and manage your time effectively
  • Provides tier 1 & 2 technical support to employees who use the company's various computer and communication systems
  • Perform administrative support for various computer and software systems
38

Quality Monitoring Analyst Resume Examples & Samples

  • At least 1 year Customer Service Call Center experience required
  • At least 1 year Customer Service call quality scoring or auditing and coaching experience from quality audits strongly preferred
  • Bachelor's degree preferred, HS Diploma/GED required
  • Possess a strong understanding of business processes as they relate to customer service/call center experiences both internally and industry-wide
  • Eager to learn more and gain in-depth knowledge of processes and best practices
  • Strong knowledge of CIC, Avaya, or similar telephony tools/systems preferred
  • Excellent listening and attention to detail skills
  • Ability to follow detailed procedures and processes, ensuring accuracy and information integrity
  • Proficient use of MS Word, Outlook, Powerpoint, and Excel
39

Cyber Threat Monitoring Analyst Resume Examples & Samples

  • Utilizes current technical skills in the cyber security disciplines of intelligence-focused security monitoring and threat analysis, including intrusion detection and prevention technology and incident response processes
  • The candidate will be an excellent communicator, interacting with all teams and individuals throughout the company in structured and unstructured situations
  • Carries out appropriate processes to triage relevant security incidents and makes recommendations on process improvements in support of Lean Six Sigma / Lean IT initiatives
  • Recognizes potential, successful, and unsuccessful intrusion attempts and compromises, and performs thorough reviews and analyses of relevant event detail and summary information
  • Execution of identification, analysis and correlation of events of interest, as well as escalation and continued monitoring of cybersecurity events on an enterprise-wide basis. As a subject matter expert in security technologies that enable threat monitoring, contributes and guides the collaborative efforts to drive the timely collection of data for correlation and analysis of cyber threat activity across the IT function
  • Ensures relevant processes are executed in coordination with the IT function network operations and performance management teams
  • Collaborates with Information Risk groups in the gathering of requirements and the assessment of security monitoring tools and technology
  • Serves as project team member and stakeholder for numerous technology projects in the security space, as well as non-security technology projects and provide guidance in those projects as it relates to network security monitoring
  • Provides relevant and accurate cyber event analysis that demonstrates a fundamental understanding of the associated vulnerabilities and exploitation techniques, and indicates the severity and risk of specific cyber incidents and mitigation strategies, incorporating cyber threat intelligence to proactively address identified and emerging issues
  • Contributes to the company overall situational awareness, and provide feedback/input to improve the risk mitigations
  • The candidate will take part in shift work to support the CIC 24/7 operations
  • Bachelor's Degree in Cyber Security, Computer Science, Engineering, Cyber Security or related studies. An additional 4 years of direct work experience in security monitoring or incident response can be substituted for degree
  • A minimum 3 years' experience in cyber security operations and analysis
  • A minimum of 2 years' experience in cyber threat analysis, operations, and reporting for an entity with a global footprint
  • Experience with security technologies including with IDS/IPS/SIEM integration methodologies and best/common practices, firewalls & log analysis, network behavior analysis tools, data loss prevention, antivirus, network packet analyzers, and malware and forensic analysis tools
  • Ability to conduct packet analysis and be able to modify and add custom monitoring policies and signatures within Intrusion Prevention Systems and Security Information and Event Management systems to account for monitoring gaps as warranted by threat changes, such as zero-day threats
  • Understanding of cybersecurity monitoring, prioritization, and triage operations to detect suspicious and malicious activity directed against Chevron’s global network infrastructure and demonstrated successful experience
  • Knowledge of operations of a cybersecurity monitoring capability with demonstrated experience in global deployment of security technology supporting the same
  • Possesses experience utilizing numerous security technologies and log sources and subject matter expertise in understanding relevant threat / vulnerability / exploitation, incident information, and the data modeling and correlation of gathered information
  • Proven experience utilizing numerous security technologies and knowledge of relevant threat / vulnerability / exploitation, incident information, and analysis to determine critical triage actions required to quickly contain cybersecurity incidents
  • Knowledge or experience in operations in a centralized cybersecurity monitoring capability fully integrated with cyber threat intelligence in order to assess potential and credible threats against a global information technology infrastructure and act accordingly
  • Familiarity with malicious code analysis techniques and technical intelligence “hunt” capabilities including new technology, unique intrusion detection, and advanced data analytics in order to take full advantage of the integration between Threat Monitoring and Intelligence teams, including the use of actionable intelligence
  • Ability to communicate processes, communication plans and product deliverables to increase situational awareness of cyber threats that could impact the enterprise. Responsible for identifying threat patterns and analyzing real time data on a global scale to support the delivery of threat reporting, briefing and other communications relevant to Chevron business units
  • Candidate must be comfortable in a high-tempo operational environment
  • Possesses ability to successfully manage multiple tasks concurrently on a regular basis
  • Possesses ability to work varying hours and operate on shift or in an "on call" status if required
  • Must be self-starter, eager to take the initiative
  • Able to work shift work and weekends
  • 5 years related experience in Cyber Security in a large global organization
  • Previous experience building cyber risk/threat monitoring/response capability
  • Hands on experience with a variety of different operating systems for servers and workstations, to include Windows, Linux/Unix, and OSX
40

Cyber Incident Response & Monitoring Analyst Resume Examples & Samples

  • Responsible for identification, analysis, and correlation of events of interest, as well as escalation and continued monitoring of cybersecurity events on an enterprise-wide basis. As a subject matter expert in security technologies, contributes and guides the collaborative efforts to drive the timely collection of data for correlation and analysis of cyber threat activity across the IT function
  • Possesses ability to conduct packet analysis and is able to modify and add custom monitoring policies and signatures within Intrusion Prevention Systems and Security Information and Event Management systems
  • Analyzes computer artifacts, to include security event logs, anti-virus logs, registry files, and other operating system attributes, to recreate and report on the scope of a cyber incident
  • Ensures all pertinent information is obtained to allow for the identification, containment, eradication, and recovery actions to occur in a time sensitive environment in response to cyber incidents
  • Tracks and maintains knowledge and understanding of adversarial tactics, techniques, and procedures
  • Gathers data and contributes to the creation of detailed security incident reporting that communicates effectively to every level of Chevron including monthly trends of incidents and detailed remediation reports
  • Collaborates with intelligence analysts to provide indications and warnings, and contributes to predictive analysis of malicious activity
  • Develops collaborative information and knowledge sharing networks and builds alliances with colleagues and counterparts within and/or across the organization
  • Performs activities per established documentation as needed, including SOPs, directs activity of all responding resources including local IT coordinators and operations personnel
  • The candidate will take part in some shift work to support 24/7 operations but will not be a full-time shift worker
  • Bachelor's Degree in Cyber Security, Computer Science, Engineering, or related studies. An additional 4 years of direct work experience in security monitoring or incident response can be substituted for degree
  • A minimum of 3 years related Cyber Security experience in a large global organization and at least 3 years of direct experience in security monitoring, digital forensic analysis, or incident response
  • Knowledge of networking technologies and protocols, including Ethernet, TCP and IP routing, security architecture, and mobile technology
  • Knowledge of common operating system artifacts, including file systems, file system attributes, and memory structures
  • Demonstrates problem solving and critical thinking capabilities in complex environments
  • Possesses ability to document and explain technical details clearly and concisely
  • Comfortable communicating with senior management ranging from C-level executives to technical engineers and analysts
  • Candidates must be comfortable in a high-tempo operational environment managing multiple tasks concurrently on a regular basis
  • Possesses ability to work varying hours and operate on shift or in an "on call" status
  • 8 years related experience in Cyber Security in a large global organization
  • Advanced degree in Cyber Security, Computer Science, Engineering, or related studies
  • Hands on experience with a variety of different IDS/IPS and SIEMs
  • Hands on experience with malware analysis, to include x86 and x64 binary files, Microsoft Office files, and Portable Document Format files
  • Possession of one or more industry standard certification such as CISSP, CISM, GIAC Certified Incident Handler (GCIH), Certified Ethical Hacker (CEH), and GIAC Reverse Engineering Malware (GREM)
41

Monitoring Analyst Resume Examples & Samples

  • Should have good experience on Nagios and Linux
  • The Monitoring analyst will be Monitoring, troubleshooting servers, network devices and services on systems that are operational in EFI sites located in different parts of the world
  • The candidate will be responsible for Monitoring of servers and services using Orion and Nagios, initial troubleshooting of OS, Databases, applications and backup issues
  • The candidate will be responsible for managing virtual machines under Vmware environment
  • The candidate will be responsible for Monitoringand troubleshooting Netbackup backups
  • The candidate will follow process and procedures related to routine audits, routine processes and procedures which would be required to keep the environment healthy and running at all times
  • Learn and follow all department standards and procedures
  • Learn, monitor, and contribute to documentation and in the development of tools supporting the environment
  • Work with offshore team to gather requirements, procedures to monitor/manage the servers and services
42

IT Monitoring Analyst Resume Examples & Samples

  • Build, maintain, and support a global packet capture and monitoring infrastructure
  • Architect and implement monitoring solutions across multiple datacenters
  • Serve as a primary point of contact for monitoring across the enterprise
  • Corvil, Niksun, Gigamon, or Netscout certification
  • Financial industry expertise
43

Guideline Monitoring Analyst Resume Examples & Samples

  • Work with and assist institutional advisory services, retail mutual funds, alternatives, hedge funds and other investment products in parts of client on-boarding process and establishing and updating client investment guidelines
  • Design, test and assist with the implementation of all investment guidelines onto the Order Management System
  • Process and research daily alerts through a review of investment management agreements and data from Order Management and accounting systems to determine if alerts are valid guideline breaches
  • Communicate investment guideline breaches to portfolio managers for validation
  • Log guideline breaches into a central errors and breaches database
  • Perform manual monitoring for rules that cannot be systematically programmed into the system through a review of various ancillary reports/system
  • Monitor and escalate aging issues and unresolved disputes to local supervisors, also provide written commentary on outstanding open issues that represent risk including tasks not being performed as required
  • Understand business and regulatory requirements and ensure functions are being performed in those requirements
  • 0-2 years’ experience in the Financial Services, Compliance/Regulatory exposure is preferred
  • Ability to multi-task and work under pressure, while adhering to internal policies and procedures
  • Excellent Microsoft skills (especially Word and Excel); knowledge of trading systems (Charles River, Blackrock- Aladdin etc) and project management skills are a plus
  • Ability to function effectively in a large team environment, ask questions and sound decision making skills
  • Ability to handle sensitive materials and information with discretion
  • Professional and articulate; excellent interpersonal skills; well-developed oral and written communication skills
  • Good organizational skills and ability to effectively prioritize work, demonstrating flexibility when handling multiple tasks and timely decision making
44

Enterprise Monitoring Analyst Resume Examples & Samples

  • Knowledgeable with Relational databases and Structured Query Language (SQL) concepts
  • Knowledgeable with HP SiteScope, CA Application Performance Management (APM), CA Customer Experience Manager (CEM), CA Unified Infrastructure Manager (UIM), and/or Splunk, or with other commercial off-the-shelf technology (COTS) application and infrastructure monitoring tools and concepts
  • Effective communication skills necessary to make yourself understood when speaking about technical subjects
  • Ability to organize and work on multiple tasks simultaneously
  • Ability to analyze moderately complex information to draw alternative conclusions
  • Self-starter with an aptitude to learn new technology quickly
  • Demonstrated problem solving skills and the ability to focus attention on details
  • Developed analytical, critical thinking, and organizational skills
  • Knowledgeable in Microsoft Office Suite
  • Preferred Qualification
  • Advanced knowledge with WebSphere Application Server (WAS)
  • Advanced knowledge COMPASS business applications
  • Advanced knowledge of any scripting language (i.e. .NET, JavaScript, ActionScript, Hypertext Markup Language (HTML), Hypertext Preprocessor (PHP), Perl, Python, etc.)
  • Advanced knowledge of Java programming and application frameworks
  • This position requires participation in a 24x7x365 on-call rotation. On-call requires carrying a cell-phone and responding to calls within the agreed upon timeframe set within the client’s standards. Internet connectivity from home is required as part of the on-call rotation
  • Flexible for occasional off-site travel required
45

Guideline Monitoring Analyst Resume Examples & Samples

  • The Analyst will focus on providing support to investment teams, to ensure that investment transactions and holdings are compliant with client guidelines and regulatory requirements
  • The Analyst will be part of the team that i) Reviews Investment Management Agreements, evaluates client guidelines, and maintains the guideline monitoring system, Sentinel, ii) performs real-time, pre-trade support with investors, and iii) resolves post-trade incident exceptions generated from Sentinel
  • The Analyst will work collaboratively with other Guideline Monitoring Analysts, as well as other internal teams, specifically Product Management and Portfolio Management, to develop a deep understanding of investment strategies relative to client guidelines and regulatory requirements
  • Demonstrate a strong working knowledge of all investment types, including equity and fixed income products, and derivative securities
  • Prior experience monitoring investment guidelines, working in an investment compliance role, understanding regulatory requirements for 40 Act and UCITs funds, and coding investment restrictions into a vendor or proprietary compliance monitoring system, specifically Sentinel, would be advantageous
  • Be self-confident, a self-starter, results driven, energetic, have an inquisitive mind, and be controls conscious
  • Have strong organisational skills, an ability to manage assignments with competing priorities, excellent communication skills, and the ability to work both independently and as a member of a team
  • Have strong attention to detail and computer literacy (knowledge of Word, Excel, and similar tools)
46

Portfolio Monitoring Analyst Resume Examples & Samples

  • Review and analyze all financial information provided on credit clients with aggregate loan exposure ≥ $500,000.00 as required within the loan documents
  • Set up new loan(s) or new requirements within our tracking system. (currently PMTS)
  • Update and track all financial documentation required by loan agreements for all monitored relationships
  • Accurately calculate financial covenants and borrowing base compliance in accordance with the defined terms
  • Identify, notify and monitor loan agreement covenant violations and/or borrowing base violations in accordance with the escalation process
  • Provide assistance to Business Bankers, Underwriters and Credit Delivery Managers with waiver of financial reporting violations, loan agreement covenant defaults, or borrowing base violations
  • Review and spread any interim or annual financial information when required. Update the risk grade (ORR and/or FRR) when necessary as determined by updated financial information or other noted changes in the borrower's financial condition
  • Assist the Special Assets Department (SAD) and Business Bankers with the Criticized Asset Reporting System (CARS) by setting up CARS shells and spreading financial information in Velocity for review on the CARS Calls
  • Review, evaluate and process for approval all monthly Auto Renewals
  • Prepare and present timely and accurate reports (frequency and recipient varies depending on report)
  • Evaluate and compile call sheets on Early Warning Borrowers, escalating problem credits to CDM/RCO
  • Bachelor's degree in Business Administration, Finance, Accounting or Economics
  • Business loan analysis and monitoring experience preferred
  • Excellent working knowledge of financial statements and knowledge of accounting principles
  • Must have excellent PC skills, to include Word, Excel, Lotus Notes and mainframe applications
47

Principal Enterprise Monitoring Analyst Resume Examples & Samples

  • Supports the Government with situational awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts of terrorism) and correlates impacts to Enterprise operations Squadron managed and monitored systems
  • Support incident/problem management resolution activities to include technical exchange meetings, after actions reports, major incident response, daily service incidents, and escalation to the problem management team
  • Support Quality Assurance analysis for incident management tickets and reports
  • ITIL Foundations v.3 required
  • ITIL Service Operations Intermediate required
  • 8570 (Security+) required
48

Quality Monitoring Analyst Resume Examples & Samples

  • Performs audit and monitoring of credit card servicing to ensure compliance with regulations
  • Partnership with premiere retailer to ensure branded credit card servicing is executed within stated requirements, via quality monitoring oversight, independent testing, mystery shop and call monitoring
  • Ensures adherence to set quality standards
  • Provides leadership and direction to less experienced staff
  • Leads and executes more complex projects to attain company and/or department objectives which require directing the work of others
  • Identifies opportunities for process improvements to advance service quality and/or streamline functions
  • Recommends and implements department training needs
  • Maintains and develops expert knowledge of company and/or department systems; assists with system implementation/conversion and consults with management as needed
  • Coordinates quality control and/or compliance activities
  • Creates manuals, reports and documents and make updates as needed
  • Participates in special projects and performs additional duties as assigned
  • Develops, recommends, facilitates and/or coordinates Employee training
  • Monitors Employee and/or division performance to ensure compliance with department and/or company standards
  • Contributes to a positive, ethical and respectful working environment and communicates openly with others
  • Models company culture internally and externally
  • Participates in meetings and coaching sessions
  • Keeps staff informed of any procedural changes or enhancements
  • Provides support to department leadership in performing trend analysis, information gathering, performance feedback and related activities
49

WW Monitoring Analyst Resume Examples & Samples

  • Ensure oversight of the accuracy and timeliness of customs declarations made with all elements, including but not limited to classification, value, proper use of incoterms, country of origin, duty payment, OGA requirements etc
  • Audit shipping documents for compliance with regulations, GE Enterprise Standards and Policies and contractual documents
  • Assess shipment and clearance issues and proposes correction and process improvement measures
  • Facilitate the collection & analysis of data to effectively measure & report performance to internal customer base
  • Partner with cross functions (Finance, Special Programs, IT, FP&A etc.) and BPO to enhance data quality and availability
  • Escalates issues as required by Customs Enterprise Standards and implementing procedures
  • Coordinate with the Regional and Global functions to drive consistency, adapt and share best practices
  • Follow and enforce controllership and compliance policies while maintaining strong working relationship with all internal business partners
  • Perform wing to wing audit for full chain of transaction since order for goods placed in the system until delivery to final client
  • Knowledge and understanding of Customs Regulations and associated processes
  • Analytical oriented mindset
  • Strong team work and prioritization skills
  • Numerate with a good eye for detail, precision
  • Effective interpersonal communication skills with emphasis on building good working relations
  • Ability to anticipate and resolve challenges efficiently
  • Demonstrated ability in both oral and written communication required
  • Compliance & controllership mindset
  • Proficient in Microsoft and data visualization applications
  • Additional European languages (other than English)
  • Knowledge of GE Customs systems and processes
  • Established networks within the GE Customs organizations
50

Arabic Threat Monitoring Analyst Resume Examples & Samples

  • Bachelor's degree in a relevant field, military intelligence training or equivalent experience
  • Arabic reading and writing skills (2+ or higher for heritage speakers; 3 or higher for native speakers)
  • Minimum of 0-5 years of related experience with at least 1-3 years applicable experience relevant to open-source media analysis and Arabic-English translation
  • Strong English communication and writing skills
  • Working knowledge of social media platforms and related online technologies
  • US Citizenship required. Must be able to obtain and maintain a DoD security clearance
  • Candidate selected must be willing to go TDY for OCONUS assignments for six-month rotations
  • Ideal candidates will possess military training (09L/35M or related) with demonstrated experience in translating critical information from Arabic to English
  • Preferred candidates will possess a valid TS/SCI clearance
51

Event Monitoring Analyst Resume Examples & Samples

  • Quick response, assessment (correlation/troubleshooting), and action to clean console critical alerts
  • Monitor critical technology components on a regular basis and react per operating procedure
  • Perform/engage Incident management and other support teams
  • Provide L1+ services, such as route away and JVM recycles as requested by support teams
  • 3-5 Years of experience in a production support/monitoring in a large service organization
  • Possess keen interest in technology forensics, troubleshooting and problem solving. Someone who needs to keep digging until the answer is found
  • Job requires a "take-charge" attitude to find the underlying issues and drive to problem resolution
  • Experience in production support for large services organization
  • Experience supporting various technologies, examples: databases, Windows servers, Unix/Linux, mainframe, load-balancers, network design, as well as application platforms
  • Practical, hands-on usage of troubleshooting and diagnostic tools
  • Working knowledge of one or more commonly used monitoring and diagnostic tools like Tivoli ITM, Splunk, Sitescope, Introscope, Foglight, Aternity, Netuitive, Tealeaf, Candle
  • Knowlwdge of JVMs, Application Servers, MQ, JMS, Logs
  • Flexibility with work schedule to support early/late shifts as needed to provide coverage/triage issues
  • Schedule is generally Monday to Friday, 9am to 6pm CST, occasional weekend/off hour support required
  • Prior Banking/Financial experience is a big plus
52

Senior Mandate Monitoring Analyst Resume Examples & Samples

  • Four years experience + investment industry experience
  • Strong understanding of the investment management process across the full range of asset classes and client types
  • Strong understanding of compliance monitoring processes including interpretation of discretionary client investment management agreements
  • Detailed knowledge of UK, Irish and Luxembourg regulation with respect to retail funds
  • Strong IT literacy as a business user. Experience in BRS Aladdin, JPM TRAC an advantage
  • Excellent communication skills - verbal & written
  • Experience to include rule coding and exception monitoring and resolution with investment managers
  • Degree, or able to demonstrate a suitable depth of intellectual rigor and maturity
  • IMC or equivalent; or recognized historical knowledge, experience and/or qualification
53

IT Operations Monitoring Analyst Resume Examples & Samples

  • Participates in the ongoing process of investigating, troubleshooting, and providing resolution to technical issues in a 24x7x365 environment
  • Quickly develops a comprehensive understanding of the applications and infrastructure within the eCommerce environment and how they impact employees or members
  • Stays informed of production changes that could affect functionality and alerting
  • Ability to coordinate across teams, working closely with peers to ensure the appropriate focus and sense of urgency is applied to all issues
  • Accurately troubleshoots, reproduces and document issues and other pertinent information in Incident or Problem tickets
  • Contacts Costco warehouses, depots and other buildings in order to troubleshoot power outages and device issues
  • Creates and maintains knowledge base article content
  • Documents all problems & issues encountered during the shift and prepare shift turnover document
  • Handles incident queue and performs various tasks as assigned
  • Handles ad hoc requests and takes on new procedures as required
  • Creates and maintains teams automation and misc. scripts
  • Superior written and oral communications, phone etiquette and customer service skills
  • Ability to work a variety of different shifts, including days, nights, weekends and holidays to support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs
  • Advanced skills in troubleshooting and analysis network, applications, systems and device issues
  • Ability to work independently in an intense and dynamic work environment as a team player is essential. Strong desire to share knowledge with others
  • 1+ Years experience working on an operations style team (NOC, SOC, etc,) and troubleshooting networking, service desk, operations center and/or supporting large eCommerce environments
  • Outstanding attention to detail, accuracy and quality of work; able to multitask in a fast-paced environment
  • 2-3 Years experience with ITIL processes including: Incident, Problem, Change, Knowledge and Event Management
  • Process-oriented; understands the organizational benefits of processes and the need for compliance
  • Able to communicate technical jargon to those that are not technical in a way that is understandable
  • Suggest or implement improvements to team processes and procedures
  • Mentor or train coworkers on new procedures
  • When working on projects, identify and track project issues and dependencies, ensure follow-through and appropriate actions are taken to complete project on time
  • Knowledge of scripting languages (Javascript, Google Apps, HTTP)
  • Degree in Computer Science (or a related technical field) or equivalent relevant work experience
  • Experience with AIX, Windows, Linux, HTTP, web services, networking, Java-based applications and eCommerce platforms
  • Basic understanding of the following monitoring: Application health, system availability, latency, performance and end-to-end monitoring
  • Previous experience monitoring and troubleshooting critical systems
  • Working knowledge of supportive software including: Dynatrace, Tivoli, HP BSM, Sitescope, vSphere, FireEye, McAfee EPO, SCOM, NNM, SPLUNK, ServiceNow
  • Project Management experience (Waterfall and SCRUM/Agile)
  • ITIL Foundations Certification preferred
54

Senior Mandate Monitoring Analyst Resume Examples & Samples

  • Comprehensive experience in trade compliance monitoring an advantage
  • Candidate would be encouraged to work towards and gain the IMC
  • Excellent organisational, time management and decision making
  • Good understanding of project management methodologies
55

Arabic Threat Monitoring Analyst Resume Examples & Samples

  • Advanced Arabic communication skills (ILR 2+ or higher)
  • Superior English communication and writing skills
  • Must be willing and able to go on TDY assignments to OCONUS locations for six-month work rotations
  • Ideal candidates will possess an existing security clearance, preferably TS/SCI
  • Intelligence training (35M, 35F, or related)
  • Prior experience translating critical information from Arabic to English
56

Enterprise Monitoring Analyst Resume Examples & Samples

  • Strong analytical, critical thinking and communication skills needed to create instructions, respond to inquiries, and relay instructions to others
  • Familiar with broad technical areas which might include: networking, servers/virtualization/storage, Linux/Unix, Windows, information security
  • Working knowledge of enterprise hardware, software, operating systems, and peripherals
  • General knowledge of business continuity dependencies and recovery procedures for operating systems and application backups and restores
  • General system maintenance and troubleshooting skills, including software and hardware; networking, installations, patches, scans, updates, backups, wiring, virus protection and error resolution
  • Must demonstrate flexibility and teamwork
  • Possess and demonstrates strong customer service skills; including conflict resolutions and customer interactive listening skills
  • Must be self-directed, detailed oriented, organized and have excellent follow-up skills
  • Ability to multi-task and follow verbal and written instructions
  • Knowledge of best practice security standards and techniques
57

IT Tier Operations Monitoring Analyst Intern Resume Examples & Samples

  • Fundamental concepts of Information Technologies and Operations
  • Utilize interpersonal and communication skills working with peer associates
  • Well organized and methodical in approach to problem solving
  • Ability to proactively respond to alerts from automated monitors to restore service
  • Multi-task, prioritize and resolve urgent issues in an environment of rapidly shifting priorities
  • Ability to provide on-call engineers critical information in a clear, concise and quick manner
  • Follow written procedures, policies and verbal instructions with minimal supervision
  • Opens, updates, closes Incident Trouble Tickets within SLA
  • Identify and resolve file and reporting issues
  • Research and create Standard Operating Procedures and Knowledge Base articles
  • Creates and updates system, application and file monitors
  • Microsoft PowerShell (strong plus)
  • Microsoft Visual Basic
  • Microsoft Batch Scripting
  • Microsoft applications that could include one or more of the following
58

Privileged Access Monitoring Analyst Resume Examples & Samples

  • Track and report the related security incidents
  • Review the access violation reports and investigate possible exceptions; document controls; make recommendations
  • Improve the access monitoring activities by enabling the automated methods
  • Take responsibility and actively contribute to driving service to offer the best level of available service to our customer base
  • Knowledge Management – Sharing of knowledge with the peers for self and team development
  • Understanding of ITIL Foundation
  • Sound knowledge of ITIL best practices
  • Good Interpersonal skills
59

Repairs Continuous Monitoring Analyst Resume Examples & Samples

  • Bachelor’s Degree in a Technical, Financial, or Information Technology field
  • Minimum of 5 years of experience in engineering, finance, or an information technology role
  • Leadership program experience (OMLP (Operations Management Leadership Program), FMP (Financial Management Program), CAS (Corporate Audit Staff), ITLP (Information Technology Leadership Program), etc.) (GE Employees only)
  • Relevant experience in technical field (engineering, statistics, finance, risk)
  • Excellent facilitation, presentation, and verbal & written communication skills. Excellent analytical, problem-solving, and process skills. CAP training and hands-on application experience
  • Six Sigma Black Belt Certified or equivalent Quality certification
  • Experience with Long Term Service Agreement fulfillment model and lifecycle costs
  • Dynamic and flexible team player and an ability to energize teams and perceives change as an opportunity
60

Transaction Monitoring Analyst Resume Examples & Samples

  • Fluency in English and any additional fluency in other EU languages (German, French) will be preferred
  • Bachelor’s degree in Business / Law / Compliance / Economics
  • 1-2 years previous AML/Compliance experience
  • Working knowledge of Compliance, EU AML and KYC related laws and other relevant regulations
  • Comfortable with data, numbers and previous experience in data analysis and research
  • Strong verbal and written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
  • Any AML related certification preferred
  • Payments or e-commerce background preferred
61

Senior Service Monitoring Analyst Resume Examples & Samples

  • Perform administrative tasks from the Operation Manager console, provide application support for the SCOM platform and create and maintain monitoring and notification rules
  • Review and update SCOM console security, apply patches, create SCOM console roles and reviews, and create and install custom Management Packs (MP) as needed
  • Deliver SCOM views, create custom reports on results of SCOM monitoring, using SQL Server Reporting Services (SSRS) technologies, and provide problem resolution for SCOM components and related custom scripts
  • Utilize verbal and written communication skills to maintain accurate system documentation and provide training as required
  • Manage customer satisfaction through effectively communicating and managing customer expectations
  • Communicate how to leverage technology to create business value and become more effective and efficient
  • Transfer knowledge via documentation and training to other team members and customers
  • Legally Authorized to work in the United States
  • Associate's Degree or higher in a technical discipline
  • Intermediate level of proficiency with Microsoft System Center Operations Manager
  • Intermediate level of proficiency with Microsoft Windows PowerShell and VB Script
62

Enterprise Monitoring Analyst Resume Examples & Samples

  • Thoroughly diagrams and documents monitoring system solutions, configurations, break/fix procedures
  • Analyzes business requirements and designs comprehensives, cost-effective enterprise level solutions
  • Performs complex systems design, implementation and integration functions
  • Assists engineer and management with developing long-term global enterprise road map
  • Possess or develops a strong understanding of Costco and/or industry Information Security policies and practices
  • Mentor and provide training to Enterprise Monitoring staff, IT functional and support personnel, and business end-users
  • Responsible for special functions and duties as directed by management
  • Responsible for daily troubleshooting, supports and maintenances of enterprise level monitoring systems
  • Experience with SAP monitoring but not limited to Solution Manager
  • Minimum of 4 years experience designing and supporting hardware based and virtual solutions with industry standard OS – including, but not limited to, Unix, RedHat Enterprise Linux, AIX, ESX/ESXi, and Windows
  • Experience with a diverse range of monitoring suites and tools, including, but not limited to: Dynatrace, HP OMi, Sitescope, and AppDynamics
  • Experience with a variety of industry leading network, infrastructure, and application delivery platforms
  • Demonstrated ability with programming and scripting languages
  • Demonstrated ability working with various database platforms
  • Ability to demonstrate a passion and proficiency for advanced system monitoring
  • Ability to adjust priorities in rapidly changing environments; work well under pressure
  • Certifications in RedHat Linux, AIX, Windows, and/or ESX
  • Understanding of security and vulnerability best practice and design implications
63

Scom Enterprise Monitoring Analyst Resume Examples & Samples

  • Code independently and solve technical problems
  • Ability to write scripts in VBScript or PowerShell
  • Comprehensive knowledge of problem analysis, and design and programming techniques
  • Ability to work with minimal supervision, engaging peers and other teams to accomplish assigned goals and effectively manage projects in a cross-functional environment
  • Proficiency in Agile development
  • Should be an individual contributor with excellent hands on in coding and debugging issues
  • Should be able to think ahead and anticipate problems, issues and solutions
  • Review and update SCOM console security, apply patches, create SCOM console roles and reviews, and Management Packs
  • Able to integrate and apply feedback in a professional manner
  • Able to prioritize and drive to results with a high emphasis on quality
  • Excellent communication skills and the ability to work effectively in a high paced environment
  • Minimum of 4 years experience with design, implementation and support of monitoring tools in a complex, multi-platform environment
  • Minimum of 2 years of experience with Windows Server (preferably 2012) in an enterprise environment
  • Minimum of 4 years experience designing and supporting hardware based and virtual solutions with Windows OS
  • Experience using the Microsoft Windows PowerShell scripting engine to automate tasks with SCOM
  • Knowledge of server virtualization technologies
  • Knowledge of LAN/WAN network infrastructure technologies
  • Knowledge of HTTP, HTTPS, TCP/IP, SMTP, DNS, SSH, TELNET, SNMP, FT
  • Hands-on experience in SCOM implementation and customization
  • Hands-on experience in SCOM custom management packs development
  • Hands-on experience in agentless monitoring solution
  • Advanced knowledge of System Center best practices
  • Ability to work independently and within a diverse team
  • Ability to dynamically adjust based on business or operational priorities
  • Ability to multi-task, document, focus on and execute multiple tasks with an attention to detail
  • Knowledge of HTTP, HTTPS, TCP/IP, SMTP, DNS, SSH, TELNET, SNMP, FTP
  • Ability to provide effective onsite and remote support and troubleshooting 24X7
  • Scripting experience
  • MCP certifications and/or MCITP certification
  • Microsoft Azure
64

Proactive Account Monitoring Analyst Resume Examples & Samples

  • Accountable for analyzing a predefined segment of Manulife One accounts and contacting these clients, in both writing and over the phone, to influence and ultimately change their current spending and deposit activities
  • Identify and assist with implementing proactive business processes and methodologies to identify and mitigate risk of loss to the Bank prior to an account becoming contractually delinquent. Administer resolution strategies for assets in the PAM program with a view to ensuring maximum recovery
  • Build and maintain relationships and work collaboratively with all lines of business to analyze root causes, patterns or trends in client behaviour in order to assist in the development and implementation of recommended solutions to problems identified during the PAM process
  • Drive change, enhance credit default management tools and help build an enhanced risk based culture within the company
  • 5+ years of mortgage experience, preferably within the collections and/or customer service area
  • Bilingual – English and French is an asset
  • Thorough understanding of loan and mortgage parameters
  • A working knowledge of the principles of credit analysis for residential mortgages is a definite asset
  • Proficient computer skills including Microsoft Word and Excel, and Lotus Notes
  • Strong working knowledge of all Bank products and in particular Bank Mortgage and Loan products
65

Systems Monitoring Analyst Resume Examples & Samples

  • Solid analytical skills and ability to solve problems
  • Organized and able to multi-task
  • Adaptive and flexible
  • Manage and maintain reports on all IT groups
  • Gathers data from Service Now
  • Uses Business Analytics, Sequel Reporting to create and display information
  • Utilize Tableau or BA to show case reports
  • Analysis of Change Requests to identify gaps
  • Identification of recurring issues from Incident Reports
  • Creation of reports for playbook status
  • Bachelor’s degree in Computer Science, Information Technology or a related discipline preferred
  • College degree and 0-2 years experience or 4-6 years without
  • Strong interpersonal, written, and verbal communication skills preferred
  • Ability to work in a 24/7 environment
  • Ability to travel <5%
66

Systems Monitoring Analyst Resume Examples & Samples

  • Data Center activities including racking servers, mounting and replacing blades, disks swaps, parts install/ reseat, connect and run cables, move devices and receivables from storage to designated location, maintain facility and all equipment DC owns etc
  • Support activities including working closely with multiple teams to perform DNS resolutions and requests, support multiple teams with cabling, network, reset assets, and reboot devices, etc
  • Escort access; escort vendors and support personnel to the building, Server (POD) rooms and security area
  • Support vendors with troubleshoot issues, swap devices in server rooms, rack and mount devices and assets per request, reset/reboot/reseat devices and various blades and parts as needed
  • Physical site inspection; make multiple security and visual rounds to server rooms for any issues with power, hardware, other unexpected hazards, unauthorized access etc
  • Shipping and receiving equipment
  • Bachelor’s degree or 6-8 years of relevant work experience
  • 0-2 years of experience in a Data Center and IT environment with hardware support
  • Preferred Cisco Certification but not required
  • Highly knowledgeable in hardware (Cisco, Nexus, Teradata, and many other servers), Network LAN/WAN, cable, asset reset & reboot, Network commands; Excellent coordinator and proficient in troubleshooting complex issues
  • Detail oriented and ability to work long hours in a confined Data center environments; ample amount of walking to and from server rooms in the facility and perform frequent rounds in certain areas
  • LI-RH1
67

Firewall Health Monitoring Analyst Resume Examples & Samples

  • Own and troubleshoot tickets from our proprietary health monitoring system, including alerts for unreachable devices, devices not reporting events, and other defined hardware / software failures
  • Recognize and act on inconsistencies in data or results and escalate unusual problems, and identify issues beyond an expected situation
  • Resolve problems introduced into customer networks including but not limited to, broken VLAN settings and span port settings, changed IP addresses and access control lists, duplicated IP addresses, and incorrect NATs. Remotely manage client devices and quickly correct problems
  • Meet defined service level agreements for response time and client notification. Apply considerable good judgment and initiative in resolving problems and making choices or decisions
  • Professionally and courteously answer client phone calls and email, including authenticating callers, creating and/or updating tickets for all work and requests, and handling customer concerns
  • Assume responsibility to improve service, efficiency and quality of work by identifying opportunities for new processes and procedures. Develop and document appropriate health troubleshooting techniques, and guides for current and newly supported third-party vendor platforms, by working with other senior analysts and engineers as new product offerings are being created. Manage, participate in, or directly work on any additional projects, assignments, or initiatives in support of customer deliverables as assigned by management
  • Security appliance technology, with understanding of how intrusion detection, firewall, and other security devices operate; Identifying potential problems from system logs
  • Computer network fundamentals including address resolution protocol, routing, network address translation, virtual private networks, the OSI model, and ability to read and interpret network diagram
  • Linux / Unix operating systems administration and command line prompts, including but not limited to Navigating the directory structure, Managing processes, and Obtaining system statistics such as CPU, memory, disk, network interface utilization from the command line
  • Demonstrated attention to detail, superior analytical and troubleshooting skills, and ability to maintain high levels of client satisfaction
  • Security and Product certifications are preferred, including but not limited to Cisco Networking CCNA, A+ and Linux.CCNA-Security, CCNP, JNCIS, SANS, GIAC (GCIA, and GCIH) etc
68

Loan Monitoring Analyst Resume Examples & Samples

  • Minimum of one year experience in commercial credit analysis or portfolio monitoring area
  • Must be detail oriented and ability to comprehend large amount of documents within relatively short period of time
  • Proficient in Microsoft Office Suite especially Excel
  • Bachelor’s degree in Accounting or Finance or related field preferred
  • Willing to take ownership in assigned tasks and flexible to work on other assignments as needed
69

Credit Monitoring Analyst Resume Examples & Samples

  • Calculating financial ratios to monitor compliance with loan agreements
  • Verification of monthly/quarterly documents from Borrowers, such as financial statements, accounts receivable agings, borrowing base reports, loan compliance reports and liquidity reporting
  • Monitoring system input on new/modified loans by identifying reporting items contained in loan agreements and verify terms and conditions are consistent with approval
  • Minimum 2 years experience with credit loan documentation components and credit monitoring verification experience in the financial services industry
  • Degree in finance or accounting preferred but comparable experience will qualify
  • Full understanding of loan agreements, guaranties, and related collateral documents
  • Good accounting skills with the ability to understand corporate financial statements (must understand functions of balance sheet, income statement, cash flow and how they relate to each other)
  • Working knowledge of AFS and Fields Tracking System required or similar type systems
  • Proficient knowledge of PC/Internet, including Microsoft Word and Excel
  • Must be able to work in a fast paced environment and execute multiple tasks successfully
70

Monitoring Analyst Resume Examples & Samples

  • Manage the technical tools designed to monitor changes in the production environment
  • Review changes to production executable code to ensure proper Change Control tickets have been approved
  • Review changes to network and system configurations to ensure proper Change Control tickets have been approved
  • Investigate any exceptions to the Change Control process
  • Report findings and follow up on exceptions
  • Responsible for Intel Security SIEM monitoring and event reporting
  • Perform periodic IT security reviews and analysis to ensure compliance with IT security policies
71

Senior Monitoring Analyst Resume Examples & Samples

  • Inputting and updating dispute cases in case management software
  • Monitoring and reporting on case status; and escalating case as appropriate
  • Research and make decisions on disputes; communicate with customers; and coordinate with Visa DPS Chargeback Department as needed
  • Completion of all cases within the timeframes established in Regulation E
  • This position requires the person to be a Subject Matter Expert on all tasks and to have a working knowledge of Government Regulations as they apply within the department
  • Serve as backup to the Bank Card Services Supervisor
  • Work as needed to cover vacations, and training of new employees
  • 4 - 6 years’ experience in banking operations
  • Strong organizational skills, with ability to multi-task
  • Strong problem solving and analytical skills to resolve issues in Bank Card Services
  • Knowledge/Experience in Bank Card Services area preferred, with demonstrated leadership skills
72

IT Operations Monitoring Analyst Resume Examples & Samples

  • Quickly develop a comprehensive understanding of the applications and infrastructure within the eCommerce environment and how they impact employees or members
  • Stay informed of production changes that could affect functionality and alerting
  • Accurately troubleshoot, reproduce and document issues and other pertinent information in Incident or Problem tickets
  • Contact Costco warehouses, depots and other buildings in order to troubleshoot power outages and device issues
  • Create and maintain knowledge base article content
  • Document all problems & issues encountered during the shift and prepare shift turnover document
  • Handle incident queue and perform various tasks as assigned
  • Handle ad hoc requests and take on new procedures as required
  • Create and maintain team automation and misc. scripts
  • Assists in other areas of the department and company as necessary
73

Infrastructure Monitoring Analyst Resume Examples & Samples

  • Responsible for real time monitoring of Servers, Application, and Databases for a wide range of IT Partners within Chevron
  • Performs event management, basic troubleshooting, incident management and infrastructure restorations to supported assets
  • Identifies and documents operational gaps per operational level agreements
  • Primary contact of IT Partners for technical activities such as monitoring requirements, technical documentations and trainings
  • Collaborate with Partner teams to enhance and improve service delivery
  • Bachelor's Degree in Computer Science, Information Technology, MIS, or other related courses
  • 1-2 years of experience in supporting and administering IT infrastructure e.g., UNIX/Network/Windows
  • Ability to troubleshooting and analysis of Infrastructure alarms and events
  • Excellent in communication skills both written and oral
  • Strong analytical, teamwork and customer engagement skills
  • Enjoys working with people of diverse cultural backgrounds
  • Willing to work on shifting schedule for a 24x7 operations
  • This position is open to fresh graduates
  • Microsoft Server Certifications
  • ITIL Certifications
  • Knowledge in Cloud Monitoring solutions
74

Threat Monitoring Analyst Resume Examples & Samples

  • Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify security incidents affecting the Verizon enterprise o IDS/IPS
  • O Firewall
  • O Proxies
  • O Anti-Virus
  • O Other security technologies
  • Assess the security impact of security alerts and traffic anomalies to be able to gather a broad view of the overall risk profile of the enterprise
  • Leverage understanding of Operating Systems: Windows, Unix/Linux, and OSX Operating Systems in support of identifying security incidents and to have a proper overview of risk profile
  • Provides recommendations to enhance and advance the defensive capabilities of the Threat Management Center (TMC) and its subsequent ability to defend the Verizon Enterprise
  • Executes analysis of email based threats to include understanding of email communications, platforms, headers, transactions, and identification of malicious tactics, techniques, and procedures
  • Recommends prioritization changes
  • Executes automated malware analysis to determine initial threat impact and takes actions appropriately
  • Utilize and adhere to defined workflow and processes driving the Threat Monitoring and escalation/handoff actions
  • Analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalation
  • Leverage escalation and handoff procedures to team members and leadership based on defined threat and priority determination
  • Utilize a variety of security tools and technologies to analyze potential threats to determine impact, scope, and recovery
  • Leverage Network security tools and capabilities to support Cyber Threat Monitoring activities
  • Documents results of cyber threat analysis effectively and prepares comprehensive handoff and/or escalation
  • Processes tactical mitigations based on results of analysis and determination of threat validity
  • Follow-up and follow through with commitments, exhibiting initiative
  • Mentor and provide guidance to junior team members
75

Gccs Service Monitoring Analyst Resume Examples & Samples

  • Perform highly effective monitoring in addition to event and fault management of the firm’s infrastructure and applications for the Americas, EMEA, and Asia Pacific regions
  • Receive calls from internal clients or partners within CTI reporting business impacting high severity issues which require immediate engagement. Rapidly engage Command Center Management and Technical Support teams, Telecommunications Carriers, and other Vendors/Partners, upon receipt of these types of calls (Network only)
  • Knowledge of how to perform searches in Netinfo
  • Familiarity with monitoring tools (i.e. SMARTS)
  • Ability to handle phone calls in a professional and proficient manner
  • Familiarity with ticketing systems (i.e. ServiceNow)
  • Ability and knowledge to perform a ping and trace route
  • Currently pursuing a CCNA/CCENT certification
  • Expert knowledge of SMARTS and can perform research and analysis
  • Understanding of BGP/OSPF
  • Ability to successfully shut down faulty carrier links
  • Perform initial severity analyst of incoming alerts/issues and properly escalate issues per process
76

Monitoring Analyst Resume Examples & Samples

  • Conducts or participates in routine monitoring or ad hoc monitoring reviews to test the performance and compliance of the organization's Provider Relations/Network Administration activities based on regulatory requirements and identified by the Centers for Medicare and Medicaid Services
  • Assess adherence to new and/or updated regulatory requirements related to Provider relationships and Network adequacy requirements, identify root causes of non-compliance, and/or respond to other compliance concerns
  • Conducts follow-up monitoring studies to validate adherence to remediation plans where deficiencies were identified to promote ongoing compliance
  • Submits reports, including draft recommendations that identify occurrences of non-compliance, assess risks for non-compliance, and propose root causes of identified issues or deficiencies to Compliance Management and business owners
  • Assists with the development of corrective actions and monitoring activities to mitigate risk and validate ongoing compliance with government regulatory requirements. Also monitors corrective action plans for timely completion/remediation
  • Provides information from monitoring studies to facilitate remedial activities as needed. Provides data for compliance dashboards and information sources to identify regulatory change requirements and activities
  • Schedules ongoing touchpoint meetings with applicable business owners to discuss monitoring results and to identify and drive process improvement and compliance
  • Helps maintain monitoring tools and standardized forms. Identifies compliance indicators to be used in monitoring studies based on regulations and other CMS (or Federal) requirements, available CMS audit protocol elements, and departmental policies and procedures
  • Performs reviews of departmental policies and procedures to assess compliance with both regulatory and operational requirements
  • Accepts, responds to and addresses supervisory direction in a cooperative and timely manner. Seeks supervisory support when needed
  • Works cooperatively and makes positive contributions to monitoring teams within the Compliance Department
  • Protects confidential information in a manner that complies with Federal and state requirements and maintains customer confidence
  • Performs research of regulations and requirements from multiple sources including federal and state laws
  • Works collaboratively with key stakeholders to develop, implement and monitor solutions to deficiencies identified through monitoring
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
  • Assumes additional responsibilities to assist and support the organization's compliance program during regulatory audits
  • Supports implementation and objectives of the Medicare Compliance Program
  • Support departmental and unit objectives by completing other duties as assigned
  • Work experience of at least two years in Compliance, Provider Relations, Credentialing, Contracting, and/or Provider Maintenance of a managed care plan or prescription drug benefit plan
  • Prior monitoring experience within Medicare Advantage operations of a managed care health plan or a Part D plan is preferable
  • Prior Provider Relations experience including but not limited to the following
  • 2+ years of experience in Health Care Compliance, Provider Relations, Credentialing, Contracting, or Provider Maintenance in a managed care organization
  • Knowledge of regulations, manual guidance, program directives, and audit guidelines as may be available for the organization's Medicare Advantage (Part C) health plans and Prescription Drug Plans (Part D)
  • Intermediate level of proficiency with Microsoft Excel, Access and other databases with an ability to learn internal report writing software
  • Knowledge of FACETS and Compliance 360 (C360) systems a plus
  • Ability to plan and draft monitoring study designs, implement monitoring studies, correlate and present findings. Ability to identify and overcome barriers to completion of a monitoring study, and to work through issues that may arise
  • Strong organizational, time management, planning skills, and strong interpersonal skills. Ability to prioritize work and meet deadlines and follow through with business owners
  • Ability to establish trust and credibility at all levels of the organization and with external entities if applicable
  • Recognizes that members and customers (internal & external) are the driving force behind every business activity. Continuously makes an effort to exceed the expectations of members and customers
  • Assumes responsibility for promoting to the Parts C and D operations the highest level of compliance and service delivery to members
  • Possesses an ability to communicate with clarity both orally and in writing, as well as with attention to detail
  • Demonstrates enthusiasm for the mission of the organization and inspires the same in others
  • Assumes responsibility for personal and professional development
77

Call Monitoring Analyst Resume Examples & Samples

  • Exceptional listening and analytical skills
  • Strong knowledge of customer care processes and techniques
  • Demonstrated ability to work well individually and in a team environment
  • A qualified candidate will possess a high degree of professionalism and tact
  • Intermediate level of knowledge/expertise with PC hardware and software (Word and Excel)
  • Self-starter with the ability to meet deadlines in a high stress environment
  • Proficient in performing repetitive work according to set procedures
  • Skilled in working independently and following through on assignments with minimal direction
78

Portfolio Monitoring Analyst Resume Examples & Samples

  • Strong analytical skills, attention to detail
  • A working knowledge of the credit underwriting process, familiarity with loan documentation, and understanding of banking and lending regulations
  • Proficient in Microsoft Office applications, BI reports and Sharepoint
  • Bachelor’s degree in Business, Accounting, Finance, Economics or equivalent experience
  • Experience in credit analysis or loan review preferred
79

Monitoring Analyst Resume Examples & Samples

  • 2 years of experience monitoring servers, services and network devices
  • Experience in working on Windows server operating systems
  • Experience in working on different flavours of Linux operating systems
  • Experience with Nagios and Nagios xi or other monitoring tools
  • Experience on shell, perl, python or powershell scripting is a plus
80

Continuous Monitoring Analyst, Junior Resume Examples & Samples

  • 1+ years of experience with working in a client environment, including comprehension of how a 24x7 environment works when supporting commercial or government clients
  • Experience with network protection and monitoring tools, including Sourcefire, Splunk, Checkpoint, Sidewinder, Virtual Firewalls, RSA Security Analytics for Network Forensics, Varonis Encase Enterprise, Cisco ISE, Imperva, RSA Archer, Skybox, Qualys, and FireEye Product Suite
  • Knowledge of Cyber threat capabilities and the technical capabilities used to defend networks and systems
  • Knowledge of network operating systems, SLAs, and service expertise
  • Ability to clearly and concisely document Cybersecurity incident details and escalate appropriately, as required
  • Ability to inform or brief senior officials, when appropriate
  • Knowledge of networking fundamentals
  • GCIA or GCIH Certification
81

Infrastructure Monitoring Analyst Resume Examples & Samples

  • Real-time monitoring of critical business operations and performance indicators through various IT control tools
  • Provide 1st and 2nd level technical support following documented procedures for OS platforms i.e. Linux, Windows, IBMi
  • Remediate resource contention on servers i.e. memory, cpu, disk
  • VSphere system administration tasks that include, but not limited to migrating guest OS operating systems, virtual data center resource rebalancing, etc
  • Ensure scheduled jobs are performed and assist in job manipulation upon request
  • Analyze and diagnose operational failures communicating closely with Service Desk and Incident Management until resolution
  • Monitors and performs all backup and restore activities, restarting backup jobs, and assist with media exchange management
  • Monitors Datacenter environmental systems to maintain the health of the facilities and equipment held within, and escalate per established process
  • Managing the access of all datacenters and hosted facilities for partners and third-party vendors, while adhering to security policies
  • Communicates performance trends and areas of concern to management and help implement corrective actions plans as needed
  • Fulfill service offerings requests sent to the team via self-service portal, email, or phone
  • Assist on various projects and tasks as assigned by management team
  • Racking and stacking of physical devices in the Data Center
  • 3+ years of relevant experience 3+
  • Familiarity with console management, incident management, and job scheduler software applications
  • Ability to apply quality customer service for both internal and external team members by phone, email, or in person
  • Familiar with Information Technology Security practices
  • Familiar with VMware
  • Cross platform knowledge (Windows, UNIX/Linux, IBM System i) required
  • Consummate team player
  • Customer service experience as it relates to a support environment or operations command center
  • Flexible working hours to cover all times for support if needed in a 24x7x365 environment
  • VERY HIGH sense of urgency
  • Excellent verbal and written communication and comprehension skills
  • Ability to lift 50lbs
82

Siem Monitoring Analyst Resume Examples & Samples

  • Process and Procedure adherence
  • Hands-On experience on SIEM tools
  • General network knowledge, TCP/IP Troubleshooting
  • Ability to trace down an endpoint on the network, based on ticket information
  • Familiarity with system log information and what it means
  • Understanding of common network services (web, mail, DNS, authentication)
  • Knowledge of host based firewalls, Anti-Malware, HIDS
  • General Desktop OS and Server OS knowledge
  • TCP/IP, Internet Routing, UNIX / LINUX & Windows NT
  • Security Essentials – SEC401 (GSEC certification) or equivalent
83

Monitoring Analyst Resume Examples & Samples

  • Troubleshoot and solve problems of the Splunk infrastructure configuration and any performance issues, produce documentation to aid the support of the Splunk environment
  • Installation, management and support of Splunk 6.2.2 in a multi-site clustering environment
  • Review design and code to verify that they adhere to Technology Services operational principles, review unit test plans and results
  • Resolve technical problems of varying degree of complexity. perform root cause analysis and fix issues appropriately, be responsible for large/small components taking it from application design through coding and testing phases
  • Analyze various quality dimensions including performance, reliability and resilience, and design and implement improvements to meet them
  • Demonstrable knowledge of implementing and supporting Splunk as a shared service
  • Practical experience in monitoring and tuning a Splunk environment to provide a high availability service
  • Must have designed Splunk/Introscope Platform-related projects - experience of model-driven approach is desirable
  • Splunk/Introscope implementation experience on large, enterprise-level developments
84

Transaction Monitoring Analyst Resume Examples & Samples

  • 1 to 3 years in compliance related matters; direct work experience in AML risk analysis or equivalent with related experience in other areas of banking and preferably in the financial services industry
  • Other direct AML experience, including law enforcement experience in investigating financial crimes
  • AML analytical skills
  • Knowledge of BSA/AML/KYC & SAR filing requirements
  • Correspondent banking knowledge desirable
  • College degree preferred or equivalent work experience
  • CAMS certification is desirable
85

Transaction Monitoring Analyst Resume Examples & Samples

  • Knowledge and experience working on various transaction monitoring systems (TMS) is key
  • Knowledge of Prime TMS is a plus and knowledge on completing Enhanced Due Diligence reviews is beneficial
  • Previous Alert Clearing experience required.Search Jobs US
86

Corporate Market Risk Middle Office VaR Monitoring Analyst Resume Examples & Samples

  • Review business unit, legal entity, regional and corporate VAR, Stress P/L exposure for reasonableness as defined by MRM; analyse drivers (e.g. market data, risk exposure, hierarchy changes etc.) and verify inputs
  • Monitor, investigate and resolve unvalued positions, unmapped portfolios and reconciliations with respect to VaR, Stress, Single Name, PCM and Country Risk positions
  • Research and resolve Line of Business Finance, MRM and Audit inquiries with respect to VAR, Market Data
  • Ability to understand business processes and their risk implications, analyse complex situations, reach appropriate conclusions, and make value-added and practical recommendations
  • Excellent verbal and written communication skills, with the ability to create and present training materials. Excellent interpersonal skills; ability to develop effective credible relationships with the business and functional partners
  • Strong proficiency in Microsoft Excel is required,
  • VBA experience desirable
  • Knowledge of databases and statistical analysis packages useful
  • Proficient with using other Microsoft products including PowerPoint, Word, Outlook an advantage etc
  • University graduate
87

Enterprise Systems Monitoring Analyst Resume Examples & Samples

  • Monitor day to day operation of large scale computing infrastructure involving 300+ applications
  • Perform application deployments and upgrades to enhance application functionality or availability
  • Provide operational support capabilities for both internal and external customers
  • Follow policies and procedures for troubleshooting and or escalation of events
  • Daily interaction with executive leadership
  • Ancillary duties may include, (but not limited to); Password management, Incident and Change Management, Creation and/or support for new or existing custom monitors
  • Bachelors degree and 2 years experience. Four additional years of experience may be substituted for a degree
  • 3 years of experience working in IT support role [Helpdesk, Tier 1]
  • Basic understanding of Windows and UNIX operating systems
  • Ability to identify and relay information and symptoms detected by monitoring tools
  • Ability to follow detailed instructions or procedures with minor supervision
  • Ability to communicate effectively in person, in writing, and over the telephone in English
  • Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder), and must not have traveled outside the US for a combined total of 6 months or more in last 5 years
  • Must have resided in the US for the last 5 years
  • Minimum Five years of progressively more difficult systems experience within IT
  • Familiarity working with BMC Software products, SolarWinds, AppDynamics and ServiceNow
  • Working knowledge of IT Service Desk model
  • Experience working in large-scale IT environment
  • Experience with open source monitoring tools
  • Experience with three-tier architecture
  • Local to the Eagan, MN area (this position does not provide relocation assistance)