Learning & Development Manager Resume Samples

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BW
B Wiza
Bert
Wiza
317 Scarlett Plaza
Detroit
MI
+1 (555) 526 3867
317 Scarlett Plaza
Detroit
MI
Phone
p +1 (555) 526 3867
Experience Experience
Philadelphia, PA
Assistant Learning & Development Manager
Philadelphia, PA
Halvorson, Feil and Kilback
Philadelphia, PA
Assistant Learning & Development Manager
  • Work with line managers to analyse performance by identifying area for improvement
  • Seek feedback from participants and their managers for effectiveness of learning and development programs
  • Create a learning environment where each person has a personal development plan
  • Assist L&D Manager to facilitate all company training programs and ensure standards are followed
  • Ensure development and implementation of annual training plan training to address and narrow the peformance gap
  • Encourage an environment which supports open ongoing feedback and coaching to breach gaps for better performance
  • Partner with external organizations who provide support for the hotel's learning strategy
New York, NY
Learning & Development Manager
New York, NY
MacGyver-D'Amore
New York, NY
Learning & Development Manager
  • Solid knowledge of topics such as performance management, management, leadership and organization development, and development planning
  • Assist employees in developing personal development plans. Monitor personal development plan for each employee
  • Manage the HR systems including Learning Management System, Performance Management and Employer Values Proposition sites
  • To work in partnership with the HR Manager to recruit each annual intake of Management Development Program through assessment centres
  • Provide continuous improvement feedback to management on areas to improve productivity and quality
  • Provide input to department managers prior to bi-annual performance and development reviews of their teams
  • Manages the development of high potential talent by creating development plans which include a focus on developing abilities focused on a target role
present
Dallas, TX
Senior Learning & Development Manager
Dallas, TX
Roob LLC
present
Dallas, TX
Senior Learning & Development Manager
present
  • Lead L&D and OD function at a group level, manage the all sub-teams in Greater China region
  • Initiate new L&D objectives, customize and drive the team to execute training and development programs
  • Create organizational development strategy and ensure internal talent pool is well maintained, especially at the senior level
  • Develop succession plan, e.g. corporate leadership programmes, high-potential programmes, MT programmes, etc
  • Create a positive company culture and employer image
  • Previous exposure in China market is an advantage
  • Good command of English and Chinese, especially Mandarin
Education Education
Bachelor’s Degree in Instructional Design
Bachelor’s Degree in Instructional Design
University of Pittsburgh
Bachelor’s Degree in Instructional Design
Skills Skills
  • The ability to develop a culture of high standards, excellent quality and customer responsiveness
  • Ability to quickly build excellent working relationships with colleagues both internally and externally
  • Excellent management skills with a strong ability to influence outcomes in a multi-level operation
  • Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
  • Human resources development in the professional firm business experience welcome· Strong Communication skills
  • Highly organised individual who is able to manage a budget and have a financial acumen to report on all the training KPI’s
  • Ability to self-manage, use initiative and also able to prioritise tasks at short notice
  • Strong communicator possessing the ability and confidence to facilitate workshops which engage and inspire 30+ employees
  • 5) Flexibility to adapt to challenging situations and ability to work under pressure, while observing compliance and quality standards
  • 7) Very good analytic capability
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15 Learning & Development Manager resume templates

1

Learning & Development Manager Resume Examples & Samples

  • Conduct and/or facilitate learning needs assessment discussions with global sector leadership, global L&D leadership, global Service Line Leadership and other CBS interdependencies such as EYK to determine the learning architecture required to support sector specialisation
  • Define the global sector learning architecture in consultation with external vendors, validate with global industry leadership and implement through management of key internal stakeholders (i.e. L&D, EYK, etc.)
  • Develop and manage the scope and schedule for learning and development initiatives of varying complexity to support sector specialization and learning
  • Provide project leadership by acting as a facilitator and mentor to other team members, promoting collaboration and knowledge sharing
  • Assist global sector leadership by identifying and coordinating with resources external to the firm that can provide services relative to addressing a particular learning need (e.g. vendors supplying information, expert speakers, etc.)
  • Coordinate industry and service line learning initiatives to avoid redundancy, share best practices and collaborate where appropriate
  • Develop and maintain relationships with stakeholders; manages stakeholder expectations; negotiates with and influences sponsors/stakeholders on specific learning initiative issues
  • Applies recognized principles and concepts to a wide range of work within the learning and development functional area; duties are varied in scope and require a broad knowledge base to perform
  • Often acts as a project manager for medium to large projects or oversees significant portions of major or highly complex projects
  • Works to resolve project challenges that are of a moderately complex nature
  • Recommends courses of action and manages relationships for positive progress. Identifies alternative solutions when initiative meets challenges
  • Proactively identifies and addresses strengths, weaknesses, opportunities and threats of an initiative and develop initiative plan (new or updated)
  • Deep knowledge of the firm’s market and sector organization
  • Awareness of firm policies and protocols
  • Strong organization and communication skills
  • Resourcefulness
  • Ability to work with people at all levels
  • Experience in managing all aspects of learning activities
  • Familiarity with the firm’s learning management system, databases and reporting processes
  • Receives general direction rather than supervision. Work is reviewed for results achieved
  • Acts as a project leader on projects that are complex in nature
  • Leads and motivates team members
  • Will assign projects and tasks to others; is responsible for reviewing performance of junior team members
2

Learning & Development Manager Resume Examples & Samples

  • Bachelor’s degree or equivalent from a reputable university
  • Minimum 7-10 years related experience in a medium to large Company, including at least 5 years Training and Development operational experience
  • Knowledge in Retail Banking and Country Sales and Distribution business and / or experienced in related training and certification including insurance products
  • Excellent verbal and written communication skills in English - Ability to speak in a clear and articulate manner, present effective presentations, reason logically; and produce effective and clear written material
  • Ability to relate to and influence individuals at all levels, and of diverse background
  • Self-driven and results-oriented with strong adaptability to work under pressure in a fast paced environment
  • Good planning, organization, and time management skills
  • Required operational strength specifically in logistics and administration
  • Strong learning ability
  • A positive and flexible team-player and act with integrity, strong credibility
  • Strong problem solving and consulting skills
  • Detail oriented individual who demonstrates high level of accuracy
  • People Management - Lead, motivate, coach, develop and direct the staff within the Training and Development division and beyond
  • Creative Management - Develop training and learning material and design training/development events as appropriate
  • Forward Planning - Plan and define long term objectives, revising and updating plans on an ongoing basis
  • Manage operational team on co-ordination and organization of training schedules, resources and staff
3

Field Learning & Development Manager Resume Examples & Samples

  • Exceptional ability to manage multiple, competing priorities
  • Navigate through ambiguity to deliver results
  • Highly flexible, self-directed and ability to adapt in a rapidly changing environment
  • Outstanding project management skills with a demonstrated ability in learning projects
  • Expertise in adult learning theory, instructional design methodology and program facilitation
  • Demonstrated success in localizing and customizing programs to audience needs
  • Knowledge of luxury/specialty retail strongly preferred
  • The ability to work independently and collaboratively
  • Influencing without authority
  • Certifications in instructional design and program facilitation highly desire
  • Core Competencies: Problem Solving, Dealing with Ambiguity, Business Acumen, Drive for Results, Presentation skills. Innovation, Peer relationships and Ethics and Values
  • University degree or combination of education and L&D experience
  • 3) Minimum experience
  • 5 years in a highly visible role, preferably in learning and development
  • 3 years in Instructional design and facilitation experience
4

Learning & Development Manager Resume Examples & Samples

  • Design and deliver/author new and existing learning content deemed necessary for the business. This will include both instructor-led and online modes. Subject matter will include management, team effectiveness, business knowledge and corporate practices
  • Provide individual coaching to key talent, including the use of 360-degree assessments and/or other psychometric tools
  • Act as learning and development point of contact for one or more business operations or revenue-critical teams, tailoring and crafting learning solutions to their particular needs
  • Review the content of learning interventions; re-construct or re-purpose content into multiple forms of delivery, whether ILT, online, blended, or other means
  • Provide key support and, when necessary, program management to global initiatives (eg. Mentorship program, Global Performance Management, Global Survey, LMS Administration etc.)
  • Other duties and tasks as assigned or emerge in this role
5

Learning & Development Manager Resume Examples & Samples

  • Develop learning strategy for SHDR pre-opening and post opening
  • Support Traditions and Orientation program through facilitating and providing learning solutions
  • Work with key partners identify the Leadership development needs, , develop learning solutions to make sure it is a right fit for the development needs at SHDR and culturally relevant
  • Manage communication of the Leadership programs
  • Translate training materials and communication in bi-lingual proficiency
  • Prepare and facilitate leadership programs in bi-lingual proficiency
  • Develop training calendar and implement recurring training offers. Coordinate training venue, prepare training materials, reschedule and reconcile attendance for classes
  • Track and manage completion status by roles and functions, providing accurate reporting on forecasting and scheduling of training programs
  • Support additional initiatives and projects driven of the business
  • Support varies personal development opportunities identified by Client Services
  • Partner with learning team members from other Disney sites to ensure integration of content and delivery
  • In-depth knowledge and extensive experiences in leadership development
  • Proven strong technical proficiency in Outlook, Excel, Word, and PowerPoint
  • Demonstrated strong knowledge of the training process
  • Demonstrated strong consultation and facilitation skills
  • Demonstrated willingness and ability to facilitate programs in an engaging, energetic and culturally sensitive manner
  • Demonstrated strong verbal and written communications skills with ability to communicate in a timely and consistent manner
  • Proven time management skills, follow through, and ability to manage multiple programs/projects
  • Demonstrated strong organizational skills with attention to detail
  • Demonstrated ability to work as a member of a team or independently
  • Demonstrated strong problem solving skills
  • Demonstrated ability to develop creative ideas and solutions
  • Demonstrated partnering skills and ability to build effective relationships with a diverse Cast
  • Bachelor’s degree and above
  • At least 10-12 years of training experience including leadership training and development
6

Learning & Development Manager Resume Examples & Samples

  • Develop a learning strategy that addresses priority business management and people development gaps of Citi leaders across the globe
  • Work with Senior HR and Business Leaders to define business leadership challenges and translate them into global training practices
  • Lead global advisory teams of HR partners in developing global training standards for business and people management capabilities
  • Act as instructional design expert leading team(s) of developers in creating new or updating existing leadership programs for all levels of Citi leaders – engaging regional Learning & Development and HR leaders in global rollout
  • Facilitate program pilots and global facilitator certifications
  • Generate innovative approaches for using technology, social learning and various social media to enhance overall learner experience
  • Partner with Senior Leaders as needed on initiatives that promote desired leadership culture at Citi
  • Bachelor’s Degree in Organizational Development or related field (Masters preferred)
  • 11+ years of experience in learning and development or related fields, with a successful track record implementing organizational change through enterprise-wide learning interventions
  • Breadth of experience in needs assessments, instructional design, delivery for multiple modalities (e.g., classroom, self-paced, virtual)
  • Experience in large, matrixes and multinational organizations is preferred
7

Learning & Development Manager Resume Examples & Samples

  • Design and delivery of learning solutions (20% softskills delivery)
  • Responsible for the induction programme
  • Relationship building and stakeholder management
  • Amending and revising courses as required
  • Keep abreast of developments in training
  • Work with business units to ensure the firm is compliant with technical training requirements
  • Training administration
  • Liaise and manage 3rd party vendors for technical training solutions
  • Adhoc projects
  • Proven track record of working with and managing stakeholders
  • Experience in L&D both at a delivery and design level to a diverse audience
  • Strong Microsoft Office skills, particularly PowerPoint
  • Excellent presentations skills
  • Experience in training needs analysis
  • Proven project management experience
  • Influencing skills
  • Ideally CIPD qualified
  • You will come from a professional services background
8

Learning & Development Manager Resume Examples & Samples

  • A consultative approach to learning and development
  • Hands on experience in the design and delivery of training programs
  • Superior business/technical writing skills
9

Learning & Development Manager Resume Examples & Samples

  • Tertiary qualification in OD/HR or related discipline is desirable but not essential
  • 3+ years experience in a Learning & Development and/or Training role
  • Proven communication, influencing and presenting skills
  • Ability to deal with all levels of the organisation
  • Exceptional attention to detail and big picture thinking
  • Graphic design capabilities for e-learning and communications
  • Certificate IV in training is advantageous
  • Retail experience is essential
10

Learning & Development Manager Resume Examples & Samples

  • Consults and collaborates with management to ensure training programs and content are current and aligned with business needs and goals
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
  • Coaches, mentors, and develops staff, including overseeing new employee onboarding and providing career development planning and opportunities
  • Designs learning and performance solutions to meet a wide range of business needs across the organization using a variety of technology and traditional delivery methods (e.g., new hire training, on-boarding, compliance courses)
  • Applies learning management system technology in the ongoing design and delivery of all existing and future training programs
  • Develops and manages relationships with global training/educational external partners to deliver scalable solutions
  • Works directly with third-party business partners to develop, deliver, and/or evaluate training and/or instructional materials
  • Bachelor’s degree, Master’s degree in Instructional Design and/or Adult Learning preferred
  • Minimum of 5 years people management experience
  • Minimum 8 years’ experience in the field(s) of Instructional Design, Corporate Training, and/or other related disciplines
  • Experience coaching, developing learning plans, and implementing performance evaluation for employees
  • Successful track record collaborating with leadership/management to develop program objectives and manage review cycles for course/learning sign off
  • Experience conducting needs assessments and performance gap analyses required
  • Experience designing and developing training courses in e-learning authoring tools (e.g., Captivate, Articulate)
  • Ability to manage, coach, lead, and evaluate employees
  • Professional written and verbal communication skills, including group facilitation, influencing and persuading others
  • Attention to detail and analytical skills
  • Adapts quickly and easily to changing requirements and needs from internal and external stakeholders
  • Working knowledge of the Microsoft Office Suite, specifically Project, Outlook, and PPT
  • Broad understanding of program assessment methodologies and measurement tools
  • Strong demonstration in execution of programs and metric presentation
  • Sound understanding of instructional design principles
  • Highly results- and customer-oriented
  • A collaborative, team-oriented style, yet able to work independently
  • Personal presence, program knowledge, and communication skills to work with senior business
11

E-learning & Development Manager Resume Examples & Samples

  • Design and develop learning frameworks, centred around the needs of senior level employees
  • Develop the e-learning content and act as the face of digital learning within the organisation
  • Have a proactive and contemporary view to learning offerings and provide employers the opportunities to engage outside the normal working hours
  • Deliver training sessions across all levels of the business
  • Maintain an effective curriculum, always researching new content to improve the offering
  • Manage a detailed evaluation process to aid continuous improvement
  • MUST have experience in developing and implementing an e-learning curriculum
  • Experience in delivery to senior level employees, manager level and above
  • Proven experience in 360 learning across a wide range of soft skills disciplines
  • Degree level education and CIPD qualified
  • Background in a global tech organisation desirable
  • Coaching qualifications desirable
12

Senior Learning & Development Manager, Apex Resume Examples & Samples

  • Coach, partner and create learning solutions with Apex executive leadership team and store teams to deliver on Apex business objectives
  • Is the cultural ambassador by applying change management, leadership, and performance management to ensure full awareness of the Apex culture
  • Performance coach to the General Manager and their direct reports
  • Assess, design, and develop all learning and development content for the Apex brand
  • Deliver and facilitate sessions as needed
  • Design interactive courses and other materials to ensure effective learning experience for a variety of audiences that are interactive, effective and user friendly
  • Apply brand guidelines to all training material to maintain the unique Apex culture and DNA
  • Work collaboratively with cross functional partners and vendors to plan the training programs for various projects and initiatives
  • Outline program readiness schedule and manage the execution of the large scale event cascade
  • Testing of all developed training; validate content and program functionality through different devices
  • Provides quality assurance of course delivery
  • Seek feedback and evaluate field training program effectiveness
  • Research and evaluate current curricula and content to identify needed areas of adjustment and alignment to business strategy and meet the needs of all levels of the Sunglass Hut organization
  • Manages project deadlines, deliverables, and external resources
  • Partner with the General Manager of Apex to recruit and hire top talent
  • Strong leadership and relationship building skills
  • Strong planning and organizational skills with the ability to manage multiple priorities at the same time
  • Strong ability to manage up and have courageous conversations
  • Have a service orientation and desire to learn the Apex Culture and DNA
  • Ability to reconcile differing stakeholder perspectives and provide a resolution given brand strategy
  • Ability to influence design and implementation of training programs that allows for excellence in delivery
  • Excellent facilitation and presentation skills as well as verbal and written communication skills
  • Personal adaptability to flex with evolving needs of the business
  • Effective consulting and project management skills
  • Knowledge of retail operations
  • 7+ years training industry experience
  • Experience with instructional course design and training methodologies
  • Proficient in training applications including Adobe Photoshop, Articulate Storyline, Adobe InDesign and Microsoft OS (PPT, WORD, EXCEL)
  • Demonstrated ability to /execute strategic plans
  • Demonstrated ability to influence and build consensus at senior levels in an organization
  • Retail and sales/service training background a plus
13

Learning & Development Manager Resume Examples & Samples

  • Act as a partner and trusted advisor to key region/site business stakeholders and HR Leaders, consulting on talent management needs across functions, with primary emphasis on major site location (San Jose CA & RTP NC)
  • Consult, plan, orchestrate & promote Talent Management people leadership programs in major sites across North and South America
  • Create and implement ongoing and regular people leadership events including, but not limited to virtual events, leadership summits, and online communities
  • Gather requirements, partner to develop, orchestrate and promote cross-functional and region/site-wide talent programs and initiatives
  • Encourage, involve and build business stakeholder engagement in Talent Management communications and delivery
  • Drive talent strategy at major sites through assessment, analysis and predictive modeling of employee talent management needs, supply and demand
  • Actively collating, analyzing and reporting both business impact metrics and anecdotal examples of how the people leadership is providing tangible value to key business partners
  • Participate in region/site planning with local business and HR leaders
  • Collaborate with Americas HR regional team ensuring close alignment and agreement on employee engagement including talent development strategies and approaches
  • Partner across the Talent Management organization and the broader HR ecosystem (client facing, centers of excellence, and global business services) to ensure successful business outcomes
14

Learning & Development Manager Resume Examples & Samples

  • Develop customized managerial and leadership programs to meet business and organizational needs
  • Ensure effectiveness of corporate learning offer within the “Gucci Learning Offer”
  • Encourage effective use of e-learning and new technology tools and optimize systems capability to meet users needs (with the support of IT)
  • Facilitate internal trainings and build solid cross-functional relationships at global level
  • Guide employees and managers through the most appropriate learning method
  • Identify training and development needs through job analysis, appraisal schemes and consultation with HRBPs and business leaders
  • Work with subject matter experts to develop tailor-made courses in the area of professional skills, management and leadership and manage contracts with external providers
  • Develop and deliver appropriate internal marketing, training and communications to encourage effective use of Gucci LMS
  • Coordination and management of programs financed by Public Funds
15

Learning & Development Manager, Uk & Ire Resume Examples & Samples

  • Drive sales and marketing excellence through the development of NHS knowledge to ensure optimal customer engagement
  • Partner with stakeholders to design L&D interventions which ensure that UK staff are compliant with UK Sales and Marketing SOP’s
  • Allocation and management of SPLUK L&D budget
  • Keep an up to date record of completed training for UK Sales and Marketing employees
  • Manage UK Sales & Marketing training materials in line with SOP’s
  • Produce and deliver an annual L&D plan to support the delivery of UK Sales & Marketing business objectives in partnership with stakeholders to drive SFE (eg International training, HR, BUD’s)
  • Carry out annual TNA’s of coaching and Inspire selling skills in order to assess performance and identify areas for development driving SFE
  • Consult with Sales & Marketing UK colleagues to share best L&D practice and ideas to support the successful delivery of key projects
  • Partner with International Training to understand their SFE, CRM and brand offerings and tailor to the UK business needs
  • Work with and co-ordinate external agencies to deliver L&D interventions on time and within budget
  • Drive an L&D culture of giving and receiving feedback and coaching which drives performance and fosters engagement
  • Keep up to date with the latest learning technologies & L&D practices
  • Introduce and/or promote the use of innovative learning methods to ensure a highly engaging offering in line with a 70:20:10 approach to L&D which enables a more independent approach to learning
  • Ensure all UK Sales & Marketing employees have a PDP which drives both current performance and longer term develops talent within UK Sales & Marketing
16

Cbs-talent Team-learning & Development Manager Resume Examples & Samples

  • Perform Learning & Development strategy, design, delivery, co-ordination and management
  • Act as a learning advisor to individuals and business units for provision of L&D solutions
  • Understand service line learning requirements and ensure alignment of service line learning with firm strategy and global initiatives
  • Establish and review learning maps and curriculum plans with recommended solutions
  • Design and develop and/ or coordinate the design and development of high quality learning courses/ products/ materials/ technology which are relevant to the practices
  • Build sustainable learning culture by acting as a facilitator and provide coaching to service line facilitators in effective instructing techniques
  • Provide co-ordination support on L&D programs and projects as a business partnering with stakeholders and manage throughout implementation
  • Effectively manage courses and projects with limited resources and budgets in consultation with service line learning champions
  • Monitor the use of EY Leads and L&D databases in supporting learning administration and maintaining repository of learning materials
17

MYS Ctsm Kl-aml Regional Learning & Development Manager Resume Examples & Samples

  • Identification of regional needs and incorporation of these into the training curriculum and materials
  • Facilitating training of the AML Operations team and act as a regional subject matter expert in investigation
  • Designing a globally consistent training curriculum and standardized training materials, working with the global AML Training Lead and Training Facilitators across other regions
  • Define regional needs across all the hubs (Malaysia, Japan, Korea, Taiwan, and China), implement and deliver training plans, support budget requirement for all regional learning and development activities
  • Regional subject matter expert on AML and support special investigation as required
  • Maintain a strong working knowledge of AML, AML Operations, the business and regulatory environment and money laundering typologies and trends
  • Ensuring the unit stays abreast of best practices in training capabilities (e.g. computer-based training capabilities, etc.)
  • Facilitating training for new and existing regional AML staff in the areas of money laundering and counter terrorist financing, associated regulations and methods and systems used to identify suspicious behavior
  • Designing, development and executing of the hubs’ annual training plan, which includes all required annual training, AML trends-based and country specific training for the region and business-specific training
  • Ensuring compliance with global standard policies, procedures and tools for course design, content and execution
  • Maintaining training records to ensure compliance with training and audit standards, attendance requirements and address performance concern with remedial training as necessary
  • Supporting the implementation of new business ventures via development of a training response
  • Liaising with Operations, Compliance and Technology teams to ensure that training is up to date with process, regulatory, policy and systems developments and that it reflects local requirements
  • Responding to all internal & external audit and regulatory requests for training information, drafting responses to audit/exam findings, formulating and implementing all required CAPS related to training
  • Manage staff of training delivery officers
  • 10+ years in AML investigation and banking operations
  • Experience in Training development and facilitation
  • Must be proficient in use of the MS Office Suite - Word, Excel and PowerPoint
  • 5 years of management experience
  • Banking, finance, business industry and /or compliance experience
18

Learning & Development Manager Resume Examples & Samples

  • Design and delivery of learning solutions
  • You will come from a financial services background
  • OD experience and global experience
19

Learning & Development Manager, NY Resume Examples & Samples

  • Develop content and facilitate a variety of learning and development programs for retail and corporate associates
  • Develop structure and collateral for retail service and selling culture such as, but not limited to, new category launches, new hire onboarding guide, product knowledge training, visual merchandising standards, styling and wardrobing training, clienteling and CRM, and training modules for existing employees
  • Work with the Retail HR Manager to develop broader management training – effective communication, leadership and coaching, writing effective performance assessments, diversity and sensitivity training, and progressive counseling
  • Lead culture shaping within corporate and retail by partnering with HR, regional leadership and executive leadership to roll out the Vince Values, and integrate the Vince Values into all training programs and day-to-day activities
  • Create and facilitate comprehensive train-the-trainer programs which include brand knowledge, selling culture, and product knowledge
  • Partner with regional leaders to develop in store incentives and recognition initiatives that drive sales productivity and service, such as monthly incentives related to achieving stretch sales goals and other KPIs; and a monthly retail newsletter to highlight store openings, successes, client stories, celebrity clients
  • Ensure all front of house processes, service standards and customer tools are in place and used effectively to deliver a seamless customer experience
  • Ensure regular training and communication is taking place in the store and employees are consistently delivering a branded customer experience to both internal and external customers
  • BS/BA required
  • 35-40% travel based on the needs of the business
  • Minimum 5 years’ experience in a retail training or learning & development role
  • Exceptional interpersonal and organizations skills
  • Demonstrated effectiveness in identifying needs, developing action plans, executing deliverables and presenting outcomes and recommendations
  • Strong coaching, motivational and influencing abilities
  • Demonstrate business acumen in understanding the product range and retail business
  • Creative and broad thinker
  • Ability to multi-task in a fast-paced environment
20

International Learning & Development Manager Resume Examples & Samples

  • Engage with Senior Stakeholders and their management teams to design, develop and deliver L&D strategies that support business growth for identified business units across the international region (i.e. West, CEEMEA, Asia Pacific, SBS, and MTP&O etc.)
  • Engage with key stakeholders within the international region to mature Talent Development initiatives so as to ultimately build succession in support of sustaining business growth
  • Collaborate on a global basis to leverage organisation wide initiatives in support of knowledge retention, increased productivity and leadership effectiveness (i.e. Employee Engagement Survey & survey projects, MentorNet and Leadership Development etc.)
  • Develop and manage regional L&D specific budgets associated with agreed strategies, programmes and initiatives whilst also collaborating annually on the regional L&D budget
  • Design, develop and deliver programmes, courses, workshops, focus groups, eLearning and other ad hoc sessions in support of the business and agreed L&D strategy and initiatives (Leadership, Management, Live & Learn, Team building etc.)
  • Manage relationships with L&D suppliers and partners as necessary, maximising the return on our investment on each and delivering tight budget control
  • Deliver analysis and interpretation of data and metrics in support of L&D initiatives so as to identify the effectiveness of learning initiatives
  • Design and deliver/author new and existing learning content deemed necessary for the business including both instructor-led and online modes
  • Build and maintain strong working relationships ensuring a good flow of information and effective workload management
  • Masters equivalent degree in Business or a HR related discipline preferred
  • Excellent MS Office skills, especially PowerPoint and Excel, preferably at an advanced level
  • Excellent consulting and collaboration skills
  • Excellent project management skills and experience
  • Ability to give, receive and analyze information, formulate work plans, prepare written materials, articulate goals and action plans
  • Experience achieving results in a fast paced, ambiguous, dynamic environment
  • Curiosity to stay abreast of new models, methodologies, and platforms for learning and to deliver remote learning solutions
21

Senior Learning & Development Manager Resume Examples & Samples

  • Exceptional training design background
  • Strong delivery focus
  • Experience in developing L&D solutions within financial services, with particular focus on regulatory or compliance projects
22

Learning & Development Manager Resume Examples & Samples

  • Conduct review of training needs analysis
  • Develop and deliver Train the Trainer workshops
  • Conduct training needs analysis and Develop training curriculum
  • Schedule training sessions, floor walking and post go live support
23

Learning & Development Manager Resume Examples & Samples

  • Anticipate and assess organizational, team and individual learning needs
  • Develop, design and deliver learning programs and experiences that develop behavioral and technical skills as well as challenge individual thinking
  • Serve as a performance consultant (facilitator or problem solving intermediary) for businesses and functions as required
  • Identify and create opportunities for individuals to learn through the experiences of others
  • Identify, partner and work with external vendors as necessary to help design and execute development programs and experiences
  • Track current trends in learning and development and new technology applications through internal sources and through external networks
  • Evaluate learning initiatives, continually refine and develop to ensure relevant, meets business need and adds value
  • Lead activities that drive shared ownership of the learning environment
24

Group Learning & Development Manager Resume Examples & Samples

  • Partner with clients to conduct a performance analysis to discover and analyze performance gaps, plan for future improvements, design and develop solutions to close performance gaps
  • Design and develop learning interventions that support performance objectives of the organization. Solutions may include
  • 4+ years of experience creating and delivering learning programs
  • 2+ years working in a sales learning & development function; experience with digital media sales preferred
  • 2+ years of experience using/instructing a CRM, preferably Salesforce.com
  • Deep understanding of the consultative sales process
  • Excellent presentation, writing, and communication skills. Strong attention to detail
  • Ability to coach and provide feedback to personnel
  • Willingness to travel within in the U.S. up to 25% of time
  • Ability to work efficiently with quick turnaround and tight deadlines
  • Knowledge of standard curriculum development tools, including, but not limited to
25

Learning & Development Manager Resume Examples & Samples

  • Experience working internally for a Fortune 100 company is highly preferable
  • Demonstrated strong written and verbal communication skills
  • Extensive knowledge in training and development models, adult learning theory or instructional design
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Learning & Development Manager With English Resume Examples & Samples

  • Develops and administers schedules, performance requirements and may have budget responsibilities
  • Gives support for capacity planning across TA, VM and F&A
  • Coordinates the Root cause Analysis for any deviations from SLA and KPIs
  • Escalation of issues to responsible Team Leads and Account Manager, as applicable
  • Follows processes and operational policies in selecting methods and techniques for obtaining solutions
  • Provides guidance to subordinates within the latitude of established company policies
  • Is involved in status tracking of Improvement initiatives (E.g. Process Improvements) and cross-team coordination of Process improvements
  • Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
  • Coordinates the Monthly report creation with PMOC (Reporting) and Quality Teams
  • Prepares and follows-up the Operations Tracker/ other type of Report
  • Coordinates with Xerox PMO for tracking of larger Projects (e.g. Scope-up)
  • Facilitates the Operational Call/ Governance Calls
  • Tracks and reports the Change request status
  • Customer relationship experience
  • Analytical and strategic thinking
  • Good financial knowledge - including P&L management
  • Familiarity with cost construction/financing and business case justification
  • Several years of relevant experience in outsourcing field and budget management
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Learning & Development Manager Resume Examples & Samples

  • Developing and keeping current the core curriculums for the organization and divisions
  • Participate in global projects, working groups and think tanks in the Talent and Development discipline and may be called upon to implement global tools or strategies
  • Continued evaluation of the effectiveness and relevance of programs and overall curriculums
  • Manage multiple vendors, multiple partners and the relationships to the various stakeholders within the organization
  • Participate in the graduate program design, on-boarding and development strategy and delivery
  • Contribute to the development and alignment of learning related strategies (learning paths, programs policies and procedures) as well as help source, design and evaluate various training programs (leadership and management development, performance management, induction programs and e-learning)
  • Help to develop the training plans for staff based on agreed priorities, needs analysis and procedures and to evaluate training effectiveness and impact
  • Actively participating in the design and facilitation of local development initiatives
  • Manage the end-to-end coordination of learning programs, including vendor discussions, participant nominations, preparing materials, organising logistics and resources for training events, and analysis of evaluation data
  • Prepare L&D course descriptions and marketing materials, and maintain up-to-date information on the LMS and intranet
  • Draft contracts and interact with Legal to finalise vendor contracts
  • Contribute to regional and global Talent & Development project work on a needs basis (e.g. implementation of new programs, best practice approaches)
  • Collaborate with the broader Talent and HR community to deliver an integrated suite of Talent & Learning products and services
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Senior Learning & Development Manager Resume Examples & Samples

  • Degree qualified, at least 10 years of experience in the Human Resources Field and at least 7 years of experience L&D sector within Financial Services
  • Fast-paced and detailed minded, able to recommend and implement new ideas
  • Independent individual with capability to provide L&D solutions to senior stakeholders
  • Strong strategic thinking within business and have training and coaching experience is a MUST
  • Strong communication skills, fluent in English and Cantonese, Mandarin will be an advantage
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Talent & Learning & Development Manager Resume Examples & Samples

  • Shape the talent agenda for the organisation
  • Build 'trusted advisor' relationships with internal customers globally and regionally
  • Adhoc projects
  • Proven experience managing and implementing the talent agenda
  • Experience within the talent and L&D function of a financial services organisation
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Learning & Development Manager Resume Examples & Samples

  • Interest in the field of Learning & Development
  • 2-4 years experience in Learning & Development in a Corporate Environment desirable
  • Intermediate level of Excel knowledge preferred
  • Strong interpersonal and rapport building skills
  • Effective communication skills (listening, asking questions, writing, influencing and negotiating)
  • Strong ability to multi-task
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Enterprise Learning & Development Manager Resume Examples & Samples

  • Ability to initiate, analyze, and manage human resource policies, procedures, and programs in compliance with VF standards and industry best practices, ensuring consistent execution and compliance with federal and state labor laws nationwide for multiple locations (Corporate and Retail)
  • Demonstrated ability to analyze, evaluate, design, and facilitate training programs
  • Ability to communicate clearly and concisely (written, oral and presentation skills), including proficiency in public speaking and moderating large group meetings
  • Ability to pro-actively plan, schedule and execute multiple tasks simultaneously
  • Ability to maintain confidential information
  • Ability to listen effectively and respond to shared needs, common inquiries or complaints from stakeholders at all levels
  • Strong attention to detail; demonstrated commitment to a high standard of quality of work produced and strong project management skills
  • Team player able to build collaborative relationships with co-workers, interdepartmental partners, program participants, and external facilitators
  • High degree of self-motivation and ability to work productively with minimal supervision
  • A bachelors degree in Human Resources, Organization Development, Psychology or a related field required
  • A minimum of 5 years’ experience in Learning and Development or a combination of Human Resources and Training, preferably in a Fortune 500 retail or multi-national, multi-unit organization, consumer goods company required
  • Learning facilitation experience required
  • Management and coordination of learning programs required
  • Instructional design experience strongly preferred
  • Experience with a learning management system (LMS) preferred
  • Experience in e-Learning instructional design using Articulate, Captivate or a similar system preferred
  • Development Dimensions International (DDI) certified facilitator helpful but not required
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Talent & Learning & Development Manager Resume Examples & Samples

  • Compile, analyze and report on talent and organization data both qualitative and quantitative to surface needs and trends
  • Assist organization in understanding insights and preparing thoughtful proposals and solutions for senior leadership
  • Collaborate with colleagues to develop Talent, OD and Learning programs and new initiatives for the global organization. Research internal and external options and propose recommendations to address organization's needs
  • Manage and/or be involved with the full array of talent practices including talent reviews, succession planning, organization surveys, needs analysis, learning program design and execution, performance management, career development, instructional design, leader coaching, stand up & virtual training, and small group facilitation
  • Project manage the implementation of Talent projects and processes through partnering with colleagues in Talent across the globe. Includes designing the implementation approach, accountability mechanisms, and success measurements
  • Contribute to the design and development of leadership programs, succession planning, organizational effectiveness, and leadership pipeline development
  • Partner and collaborate with talent and HR partners globally as a subject expert of learning programs and process
  • Identify, manage and enable selection of external vendors who will help us develop Talent solutions
  • Contribute to the creation leadership and learning offerings, which requires researching topics, designing programs, writing courses, and on-the-job activities to embed learning
  • Ability to consult to senior leaders on their leadership through one on one consultations and small group facilitation
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Learning & Development Manager Guest Service & Brand Delivery Resume Examples & Samples

  • Participates in identifying training needs through observation, use of formal needs assessments and field research to support USH frontline, lead, supervisory and guest service training programs. Works with the L&D team, HR partners, client department leaders and subject matter experts to assess the learning needs of team members within the assigned client groups
  • Administers, sources and/or facilitates USH training and development programs and initiatives in support of the company’s new Team Member orientation, guest service initiatives, and intellectual property agreements. Includes scheduling, delivery, tracking, marketing, administration and evaluation
  • Designs and customizes program materials; including facilitator guides, participant workbooks, presentations, and job aids. Incorporates ongoing evaluation information into class materials on a continuous improvement cycle. Researches and customizes new learning solutions, not limited to instructor-led, online learning, and on-the-job learning. Ensures training materials are updated, relevant and support current General Operating Procedures
  • Manages development and activities of direct and indirect reports. Manages the certified Service Coach (Sr. Trainer) development program (selection criteria, skill development/evaluation)
  • Designs and implements training and coaching structure to support organization wide guest service initiative. Provides continual support of in-park coaching by providing just-in-time feedback based upon service observations. Role models our service expectations providing trainers and front line Team Members support and guidance in delivery of our brand promise (to include wardrobe and grooming)
  • Through the observation process identifies service gap trends as well as best practices and communicates such to appropriate stakeholders, at all levels of the organization. Reviews guest comments to identify new opportunities to maximize positive guest experience and eliminate the negative. Uses positive comments to highlight and focus on desired behaviors. Also supports requests for targeted focus in support of service initiatives or programs
  • Supports execution of global and cross departmental recognition programs that support driving service related behavior
  • Partners and supports client with special employee engagement, leadership development and OD initiatives
  • Builds and maintains strong client, and subject matter expert relationships to gather ongoing needs assessment information and build curriculum content
  • Understands and actively participates in Environmental, Health & Safety and compliance responsibilities by following established USH policy, procedures, training and team member involvement activities
  • Bachelors Degree in Hospitality Management, Instructional Systems Development, Communications, Education, or related area
  • 5+ years of experience in training needs analysis, curriculum and training design, and training evaluation
  • 5+ years of experience working within a guest service driven environment
  • Demonstrated solid instructional design experience. Certification preferred
  • Effective training and presentation skills
  • Working knowledge of Adult Learning Theory and Instructional Methodologies
  • Proficient in Microsoft Office suite: Word, Excel, PowerPoint, Publisher and Outlook
  • Effective planning and management skills
  • Proven ability to manage through change
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Learning & Development Manager Resume Examples & Samples

  • *Telephone Interviews will be held 5 August and an Assessment Centre will be held on the 13 August, please do not apply if you are unable to participate in both assessments***
  • Accountable for the learning strategy, including the creation and deployment of an end to end learning plan that makes use of a number of learning approaches
  • Responsible for execution of the plan, metrics associated with delivery of the plan and overall performance
  • Maintain Skills Gap Analysis
  • Work with leaders and external partners to plan Skills Academy learning programmes and ensure the smooth day to day running of the Academy
  • Work with others to ensure the delivery of Caterpillar Production System learning
  • Responsible for ensuring smooth delivery of all learning programmes
  • Maintain relationships with key partners and external training providers
  • Direct line supervisory responsibility
  • Work with Union Learning Representatives on Life Long Learning and events such as Learning Week
  • Responsible for Education Assistance Programme
  • Manage the learning budget
  • Create and maintain evaluation methods to ensure quality and cost effectiveness
  • Management of training records (Caterpillar Learning Management System)
  • Deliver some Caterpillar corporate courses (training provided)
  • Ensure leaders fully participate in Caterpillar’s leadership development programmes linked to succession planning for key roles
  • Provide learning consultancy/advice to leaders and HR Business Partners
  • Work with government agencies to identify potential funding streams
  • College degree or significant experience in a learning leadership role, preferably in a manufacturing environment
  • Experience of the creation and delivery of short term and long term learning strategies
  • Experience of apprenticeship programmes, preferably in a manufacturing environment
  • Strong communication, presentation and public speaking skills
  • Good interpersonal skills are required to develop a collaborative and cooperative working relationship with a broad group of stakeholders
  • Ability to manage time effectively and prioritise requests appropriately to meet team objectives and requirements
  • Experience in developing training material and in training delivery
  • Ability to demonstrate creativity, foresight, business judgment, and strong motivational capabilities
  • Excellent management and delegation skills
  • Ability to keep up to date with learning trends and changing technologies to support training execution
  • Experience of managing a budget
  • Awareness of Caterpillar's Production System (or equivalent) is highly desired
  • 6 Sigma or project management experience is highly desirable
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Learning & Development Manager Resume Examples & Samples

  • 7+ years of Learning/OD experience; 1+ year of leading a Learning function
  • Proven ability to establish relationships with internal and external partners including HR Team
  • Experience working with and influencing senior leaders
  • Experience both developing and facilitating training and team building workshops
  • Proficient with metrics and data analysis (i.e. Excel and PowerPoint)
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Sales & Service Learning & Development Manager Resume Examples & Samples

  • Design, develop and manage learning programs for sales, account management & client operations teams
  • Conduct learning needs analysis across all Corporate Services sales and client operations management and their teams to ascertain ongoing training needs
  • Build relationships and stay in close contact with regional management, commercial management, product managers and other subject matter experts to learn about business priorities/product releases to develop training plans accordingly
  • Evaluate existing learning curricula, classes and initiatives in support of continued improvement and adaption to changing learning needs in the organisation
  • Take part in developing new hire on-boarding process for all Corporate Services sales and client operations roles
  • Promote and support training team activities via company intranet and other appropriate communication channels
  • Maintain internal Learning Management portal and global Corporate Solutions Training Calendar
  • Deliver training in areas of need identified within own region. Likely limited to overview product sessions or general service/leadership skills
  • Minimum of 4 years experience in a training role, including
  • At least 5 years of experience in a customer service, training and development role, preferably in B2B financial technology
  • Proven project management skills in a matrix organization with the ability to handle a diverse workload, tight time lines, and competing resources
  • Strong interpersonal skills with ability to influence and promote effective collaboration among departments with competing/varying L&D priorities
  • Excellent writing and verbal communication skills, ability to communicate fluently with all levels
  • Detail oriented with ability to self-motivate
  • Must hold a University/College degree
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Learning & Development Manager Resume Examples & Samples

  • Contribute to the design and development of Global, Area, Regional and local learning and development curriculum (with a special focus in Assurance)
  • Provide the stakeholders with a clear approach to L&D based on Area and Global strategy
  • Work with Regional and Local L&D teams to ensure a consistent approach to L&D delivery
  • Consult with and influence key stakeholders
  • Ensure effective communication and implementation of learning and development for stakeholders
  • Act as a change agent and role model in support of leading edge learning and development and leadership practice
  • Facilitate the identification of high impact experiences to accelerate the development of the talent
  • Play a facilitation role at certain key events (with a special focus in Assurance programs)
  • Manage L&D Budget and Education spent
  • Sophisticated relationship-builder, credible, influential and professional with senior leaders
  • Excellent coach and facilitator
  • Strong knowledge of the EY Global Audit Methodology
  • Collaborative team player, able to bridge the gap between country, regional perspective with that of the wider organization
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Learning & Development Manager Resume Examples & Samples

  • Solid experience in design, delivery and evaluation of training and development initiatives
  • Excellent training, facilitation and presentation skills
  • Strong role model with a coaching style
  • Commercially focused and service oriented
  • Relationship building & customer focused
  • Manage change effectively
  • Strong IT skills
  • L&D qualification TAP/CIPD
  • Previous experience working as a Trainer in the retail/ hospitality sector
  • Experience working in a fashion retail environment will be a distinct advantage
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Learning & Development Manager, Perth Resume Examples & Samples

  • Facilitate firm-wide learning & development programs and development activities
  • Consult with key stakeholders in the Perth Office on business needs and matching these to curriculum offerings
  • Evaluate programs and provide feedback to program managers on enhancements needed to program materials
  • Coach and support service line technical facilitators
  • Contribute to area and regional learning & development program design and development options laid out in the curriculum
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Learning & Development Manager Resume Examples & Samples

  • Define and develop the foundational professional development strategy and charter for GBO and GCO in Bangalore & Pune. This includes functional, technical, professional and leadership development solutions and interventions
  • Utilize needs analysis, research and data collection methods to evaluate current and future strategies and processes. Identify and recommend suggested action steps based on these results
  • Working with our Global Business Engagement team, refine and customize the New Hire onboarding program including regional overview, functional overview, functional skills and professional development opportunities
  • Regularly conduct needs analysis diagnostics to validate recommended training and non-training solutions
  • Execute against all phases of planning, implementation, facilitation and delivery of learning solutions
  • Develop metrics and define key success criteria for all learning programs. Program manage all activities to ensure successful, high-quality, on-time and on budget delivery. Report out to key stakeholders on a regular bases
  • Build strong relationships with the functional leaders and external learning communities
  • Create standards of excellence around all program deliverables
  • 7-10 years of demonstrated hands-on experience in training development and project management, with at least 4 years in the L&D function of a large enterprise
  • Detail oriented with strong project/program management skills
  • Proven ability to work with senior executives and across organizations in a collaborative fashion
  • Excellent spoken and written communication as well as receptive listening skills, with ability to present effective solutions
  • Experience in WebEx, LMS / e-learning platforms
  • Self-motivated with a strong team-oriented attitude
  • Ability to influence key stakeholders and drive execution
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Learning & Development Manager Resume Examples & Samples

  • 2+ years of Learning and Development and/or Human Resources experience
  • Creative and instructional design capability
  • Solid understanding of Retail Math and Business Analysis
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Learning & Development Manager Resume Examples & Samples

  • Serve as a performance consultant, facilitator and Talent Partner for businesses and functions
  • Anticipate and assess organizational and individual development and capability needs
  • Commission, develop, design and deliver development programs and experiences that develop behavioural and technical skills
  • Work with the Global Learning and Development team to ensure regional programs and content align with the other locations, that there is a common experience for all employees
  • Support Management and Leadership development, recognizing and supporting the needs at the different turns of an individual’s leadership journey
  • Help establish Learning standard for the Development Function as well as shared ownership for learning across our organization
  • Work with the global Human Resources team to support delivery of an integrated talent strategy
  • Track current trends in learning and organizational development through internal sources and through external networks and review against our own practice, identify opportunities to add value
  • Exploit learning technologies and other learning methods to create blended learning programs and support continuous learning within the organization
  • Excellent facilitating and presentation skills
  • Organizational and multi-tasking skills with the ability to manage many projects
  • Experience working with Learning Technologies/ Learning Management System
  • Ability to coach, mentor, counsel and review performance of colleagues to optimize individual performance/ develop learning needs
  • Ability work in a team and independently
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Learning & Development Manager Resume Examples & Samples

  • Prepare and develop training materials including outlines, SOP’s to support the business
  • Monitor and analyze performance to identify further training needs
  • Provide continuous improvement feedback to management on areas to improve productivity and quality
  • Coach and train leaders on facilitation and performance effectiveness as needed
  • Initiate a solid training program that includes Area Trainers and expectations to be delivered to al new hires
  • Track progress and maintain records of all training activities
  • Attend training/business growth seminars and management meetings as scheduled
  • Develop and maintain all new hire on boarding programs
  • Preferred three years experience with training and leadership experience
  • Superior customer service attitude, high level of professionalism and effective interpersonal skills
  • Active listening skills with strong written and verbal communication skills
  • Resourceful, innovative, and able to solve problems with little supervision
  • Exhibits high energy, enthusiasm, and is able to learn and adapt quickly in a fast –paced environment
  • Dynamic presentation and facilitation skills
  • Excellent time management skills, including the ability to lead a team and delegate effectively to accomplish group goals
  • Behave in an ethical and trustworthy manner; taking initiative on work tasks and responsibilities
  • Promote diversity
  • Able to demonstrate good judgment when making decisions
  • Strong knowledge of Microsoft Office Applications
  • Able to flex schedule to allow access to all shifts as needed
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Learning & Development Manager Resume Examples & Samples

  • Partner with internal business process owners to create learning strategies that span onboarding, on-the-job training, and supervisory skills through leadership development and engagement
  • Use a performance consulting approach to develop learning solutions that support business outcomes
  • Define current state environments, understand future state needs, and define learning plans to address gaps
  • Participate in content review, revision, and sign-off cycles for learning and reference materials
  • Establish, execute, and monitor the rollout of learning as required
  • Leverage knowledge of Aramark's processes, strategies and industry trends to ensure efficient and engaging learning solutions
  • Manage and hold vendors/consultants accountable to ensure deliverables are on time, within budget, and meet quality standards
  • Continually evaluate effectiveness of current programs and conducts ongoing skills and needs assessments
  • Create and maintain instructor lead training event schedules and facilitate the sessions
  • Partner with Center of Excellence learning and development colleagues (located in Philadelphia at Headquarters) to ensure continuity with Aramark standards
  • Identify change management implications, implementation risks and develop mitigation strategies
  • Work with HR partner to support talent management activities
  • BA degree in Learning & Organizational Development or related subject
  • 2-3 years’ experience in learning development
  • 2-3 years’ experience managing blended learning programs throughout their lifecycle (production – deployment-maintenance)
  • Experience developing e-learning with expert skill in using mainstream authoring tools (i.e. Articulate, Adobe e-learning Suite, Captivate, HTML5, Flash)
  • Ability to communicate at all levels within the organization
  • Clear knowledge and application of adult education principle
  • Capable of building strong relationships, and influencing without direct authority
  • Strong time management and multitasking capabilities
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Learning & Development Manager, Bangalore Resume Examples & Samples

  • Assess, design, develop and implement integrated, strategic tech talent development programs for Technology & Operations Organization at Visa. This includes need analysis, identify objectives, facilitating solution design, implementation and delivery approach for a global, distributed workforce
  • Provide technology training (bootcamp) to support Visa's onboarding program for college hires as well as lateral hire
  • Work with the technical population to develop empathy and deliver awesome learning experiences that deliver business results, increase awareness and utilization of technical programs
  • Function as a thought partner to other subject-matter experts and leaders and lead the design and implementation of technical learning solutions across organization
  • Work in close partnership with subject matter experts, tech community, global Technical Excellence, corporate L&D groups to develop impactful solutions
  • Evaluate if our off-the-shelf and partner program offerings meet current business needs and whether our current vendors are the best equipped to support; if not, lead vendor selection process
  • Identify and manage key relationships with external training delivery partners
  • Evaluate success of programs using Kirkpatrick's level 1-4 metrics
  • Conduct ongoing benchmarking against external best practices to ensure programs are innovative and effectiv
  • Work with internal BSO functions such as sourcing, facilities, finance and legal. Open, track and Manage POs
  • Write executive, people manager and employee communications such as articles, emails and marketing pieces
  • 5-8 years' experience with delivering technical learning and development in the high tech industry
  • Technical background strongly preferred
  • Master's Degree in related field (Instructional Design, Instructional Technology, etc.) preferre
  • Strong aptitude for highly technical subject matter such as Big Data, networking , security; quick learner
  • Experience working with highly technical learners and subject matter experts such as software developers, infrastructure operations and architect
  • Highly skilled in building external partner relationships and vendor management
  • Thrive in a fast-paced, dynamic and changing technologically oriented environment
  • Comfortable with ambiguity and rapidly changing technology landscapes and product roadmaps
  • Proven ability to deliver large-scale, global training programs using ILT, virtual ILT, e-learning applications, social media platforms, mobile technology and video
  • Demonstrated ability to effectively collaborate and consult with senior leaders, business partners, internal customers, and colleagues to drive business results
  • Exceptional project management and organizational skills with demonstrated ability to lead multiple cross-functional projects simultaneously
  • Strong communication (written and verbal), consulting, stakeholder management, relationship management and influencing skills at all levels in an organization
  • Demonstrated ability to drive innovation and change to improve efficiencies and the effectiveness of learning solutions
  • Experience with areas in talent management and facilitation of non-technical training is a plus
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Learning & Development Manager Resume Examples & Samples

  • Consult with diverse stakeholders on business needs and match these to curriculum and other talent development solutions
  • Evaluate programs and provide feedback to program managers
  • Work closely with the Area Tax L&D Leader and the Oceania Firmwide Curriculum Leader to connect the Tax Centre of Excellence with Area Tax programs and Global Firmwide programs to be incorporated into the local curriculum. This role will have input into the local Tax Technical and business skills curriculum (such as Tax Schools, Masterclasses, Tax Industry sessions and Learning Days)
  • Work closely with the Tax People Partner, Tax Leadership and the Tax HR Team to identify and develop high-potential talent and high-performing teams with differentiated curriculum, coaching and experiences
  • Contribute to the Oceania Learning & Development team as a firmwide learning classroom facilitator, an executive coach for our firmwide high-potential programs and a facilitator on annual firmwide milestone programs
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Learning & Development Manager Resume Examples & Samples

  • Write and maintain training materials supporting the HRSC colleagues and their future development
  • Deliver induction training to all colleagues employed in the HRSC and other departments as necessary
  • Maintain L&D documentation, and supporting material such as local work instructions, user guides, knowledge articles
  • Assist with managing and developing the evaluation process and suggesting any improvements to current curriculum and delivery methods
  • Assist with formulating training strategy and planning future training needs
  • Coordinate with external learning providers to facilitate the CPD of all colleagues in the HRSC
  • Support and coach new starters
  • Other learning activities as necessary to develop our people
  • Demonstrable proven experience in a similar Learning and Development Manager role in a fast paced commercial environment
  • Good knowledge and demonstration of coaching methodologies
  • Strong IT skills, in particular PowerPoint, Excel and Word
  • Strong analytical skills and the ability to resolve logistically complex problems
  • Compares and contrasts situations and information, identifying patterns and trends which inform subsequent decisions
  • Builds a sense of team spirit, encouraging shared ownership of objectives and deliverables
  • Leads delivery at a team level by prioritising and setting clear milestones and measures
  • Encourages others to act in line with organisational standards and frameworks
  • Use of process improvement tools and their application
  • Demonstrable ability to support and lead and execute large scale projects that cut across organisation(s)
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Learning & Development Manager Resume Examples & Samples

  • Utilize your expertise in full 360 learning and development to help design and implement training programs for over 3000 stakeholders
  • Be a key component in an upcoming company-wide initiative with the objective to update and re-teach engineer technical skills
  • With your team, design and deliver soft-skill, technical, administrative, leadership and language trainings
  • Background working at large international firms
  • Proven people management capabilities (3-5 subordinates)
  • Full 360 Learning and Development experience
  • Business level English and native level Japanese
  • Experience working within the IT field
  • Able to manage a one month HR project
  • Background negotiating with senior stakeholders
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Learning & Development Manager Resume Examples & Samples

  • Design and deliver trainings from scratch
  • Manage L&D budget and control vendors in certain areas
  • Work across all business units to ensure high level of service provided to all internal clients
  • Conduct/help identify candidates for targeted programs such as high-potential or improvement track
  • 3+ Years of L&D experience in global company
  • Experience in hands-on facilitation of both business skills & leadership trainings
  • Confident handling intercultural issues
  • Confident in high-pressure environment
  • Analytical thinker
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VP, Learning & Development Manager Resume Examples & Samples

  • B.S. degree in business, organizational development/training, finance, HR, or equivalent (preferred)
  • 3 – 5 Years managing teams successfully (strongly preferred)
  • 3 – 5 years experience in design, developing and implementing learning solutions
  • Proven accomplishment in building relationships with internal stakeholders and customers
  • Ability to implement learning solutions with a sense of urgency and "get it done" attitude without compromising quality and maintaining high degree of professionalism
  • Excellent interpersonal and relationship building skills; ability to team with others in a matrix environment and ability to interact and communicate with senior management
  • Proactive and innovative approach to providing solutions with strong analytical and problem solving skills
  • Proven ability to lead teams to meet objectives
  • Demonstrated ability to successfully give and receive feedback at all levels of the organization
  • Strong analytic and questioning skills and able to synthesize and distill large amounts of information into key messages
  • Strong knowledge of and experience in financial services
  • Excellent project management skills, especially organizational skills, detail orientation, time management, multi-tasking / must be able to drive projects, debate merits of approach and collaborate effectively with others
  • Passion for the development of people
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Rohq-esc-learning & Development Manager Resume Examples & Samples

  • Responsible for business process reengineering, management of improvement initiatives, and for building a collaborative environment where ESC employees are involved and informed
  • Whether through direct involvement or in a thought leadership capacity, the team will ensure all activities are consistent with the organization’s strategy
  • Top priorities for 2014 include support for Citi Service Center (CSC) capabilities and transition, and increased focus on digitization and standardization
  • Drive utilization of Preferred Buying Channels, for reduced risk and improved fraud detection
  • Catalogue usage and maximization
  • PCard usage; roll-out and maximization
  • ESC Transformation
  • R2R Program Initiatives
  • Works independently with Senior levels (SVP & Director levels) within ESC and necessary support functions within Citi to ensure alignment of strategy with the appropriate Sponsors engaged to provide Executive Direction and Approval
  • Responsible for the project governance ensuring the necessary Strategy and Executive Committees
  • Developing strong working relationships and presenting to the appropriate Steering committee, MD’s/Directors strategy/planning team and key stakeholder, representing Enterprise Supply Chain, Citi Finance, Technology and Businesses
  • Negotiating priorities and helping to resolve conflicts among senior project stakeholders
  • Providing PMO leadership & cross functional coordination across ESC, Citi Finance and Technology
  • Ensuring clear lines of communications exist among the projects team and stakeholders so they understand the project objectives, issues being addressed, benefits, actions and roles/responsibilities required to meet project deliverables
  • Implements engagement review and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution of engagements as measured by global goals and customer satisfaction
  • Working with Executive Stakeholders and SME’s to implement/track major project deliverables and metrics, ensuring risks are highlighted timely to management and appropriate action plans are developed to resolve risks. Minimises our exposure and risk
  • Working with SME’s to develop and evaluate process and tool requirements, understanding impacts and interdependencies, while making decisions consistent with and in support of the strategic goals
  • Ensuring a consistent, uniform PMO processes are employed throughout the implementation of the project
  • Staying abreast of best in class practice, relevant internal/external changes and ensuring proper governance and controls
  • Proven track record in a business analysis, Project Mgmt. or Operations role within a Banking or Supplier Management working with senior leaders within a supply chain function
  • Detailed knowledge of Accounts Payable and/or Procurement operations, strategic sourcing and specifically transactional process and controls
  • Sound knowledge of Tier 1 Financials or Spend Management platforms, particularly Purchase Order and Payables and/or Supplier Relationship Management applications
  • Experience using developing and building shared service centres in support of transactional procurement and accounts payable
  • Experience working with a diverse cultures & countries
  • Value management - Applying a structured approach to defining what value means to the organisation and the project, allowing the needs, problems or opportunities to be defined and then enabling the review of the initial project objectives to ensure the optimal approach and solution
  • Demonstrates Citi O&T culture values
  • Conflict Management - Identifying and addressing differences that, if unmanaged, would affect project objectives. Preventing differences becoming destructive elements in a project
  • Stakeholder Management - The systematic identification, analysis and planning of actions to engage with, communicate with, negotiate with and influence stakeholders from MD to VP
  • Technology Management - Managing the relationship between available and emerging technologies, the organization and the project and managing the enabling technologies used to deliver and manage the project, and the technology of the project deliverables
  • Project risk and issue management - Understanding, identifying and proactively managing individual risk and issue events and overall project risk by minimising threats and maximising opportunities
  • Change Control management - Creating, maintaining and controlling change of the configuration throughout the project life cycle, ensuring that all changes made to a project’s baselined scope, time, cost and quality objectives or agreed benefits are identified, evaluated, approved, rejected or deferred
  • Monitor business processes - Managing business processes to make sure the organisation delivers outputs that meet customers’ needs and stakeholders’ needs, and organisational and legal requirements
  • Degree Qualification or higher
  • No professional qualification required
  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience
52

Learning & Development Manager, NY Resume Examples & Samples

  • Establish effective partnerships and communication with all employees to ensure training programs and processes are delivered and implemented across the organization
  • Manage and deliver a variety of learning and development programs in our New York and Los Angeles offices
  • Develop content which aligns with business initiatives and overarching strategies
  • Assist with developing and delivering retail store training programs that drive the overall service and productivity within the stores and enforce a best in class service culture that delivers sales and profit through a branded, consistent, and differentiated customer experience
  • Minimum 3-5 years’ experience in a retail training or learning & development role
53

Learning & Development Manager Resume Examples & Samples

  • Own deployment and reporting for corporate-wide mandatory training including
  • Bachelors degree from an accredited college/university required; Masters degree preferred
  • Minimum 5 years experience in employee development and/or mandatory training, selecting vendors and offerings, delivery of learning assets via multiple media and to multiple generations and audience demographics
  • Experience working with executive-level leaders and facilitating complex discussions; possess executive presence
  • Clear and concise communication skills and ability to curate content across multiple repositories
  • Practitioner level knowledge of learning management systems (LMS)
  • Knowledge of and experience applying learning measures and metrics to track progress against objectives
  • Knowledge of adult learning principles, instructional design, performance consulting, and talent management strategies and methodologies
  • Effective project management skills and ability to manage multiple priorities
  • Organizational savvy to network across a complex matrix organization and manage partnerships across teams
54

Learning & Development Manager Resume Examples & Samples

  • Provide structure and coordination to HR community in the UK on a variety of global core L&D activities
  • Delivery of L&D activity within the Walt Disney Company
  • Diagnose L&D needs with HR and with stakeholders and propose, design and deliver bespoke solutions with a strong commercial bias, in a cost effective, ‘results’ focused manner
  • Manage L&D activities through the HR and business community within the UK & Ireland. Support HR colleagues on related projects - as a virtual team, as required
  • Provide functional leadership to L&D Coordinator
  • Partner collaboratively with EMEA and Global L&D, maximising existing material from The Walt Disney Company L&D International/Global organisation and sharing best practice where ever possible
  • Actively participate in any specific HR project or L&D initiatives ensuring local country relevance and ‘best fit’ solution as well as inputting into the wider Global learning arena
  • Promote the services of the L&D EMEA and global team to a broad range of stakeholders, both HR, internal commercial business areas and external where applicable
  • Engage with external consutlants / facilitators where appropriate
  • Responsible for managing costs in line with L&D budget & special project budgets as applicable
  • Maintains composure under pressure,
  • Strives for self-improvement
  • Strong delivery ethic
  • Self starter, capable of taking ambiguous concept through to practical rollout
55

Learning & Development Manager Resume Examples & Samples

  • Partner with Team Advisors to help leaders set strategy, manage change, improve processes, redesign organizational structures, clarify roles and accountabilities, and realign/shift cultures as relevant
  • Work with People Team colleagues and business leaders to help the organization accomplish strategic priorities
  • Conduct organization needs assessments to identify opportunities and drive desired changes and outcomes
  • Support change management efforts through impact analysis, key stakeholder identification, communications planning, executive coaching and thought partnership
  • Design and facilitate executive off sites and team development sessions
  • Support talent planning efforts by facilitating calibration discussions, capturing themes, and crafting individual development plans
  • Conduct internal executive coaching and manage external executive coaching engagements; including facilitation of feedback, assessments and related interventions
  • Build on enterprise offerings to provide tailored approaches for the business that promotes a learning culture; including design and delivery of a suite of learning programs, vendor management, resources and budget allocation
  • Evaluate strategies and programs to measure the achievement of established goals
56

Learning & Development Manager Resume Examples & Samples

  • 7-10 years of Learning/OD experience
  • 1-2 years of leading a Learning function
  • Experience developing and facilitating training and team building workshops
  • Proficient with metrics and data analysis
  • Prior agency experience
57

Learning & Development Manager Resume Examples & Samples

  • Develop and manage design/development processes and project plans for new and existing curriculum
  • Serve as Career Advisor to team of Learning & Development seniors responsible for developing assurance, tax, and leadership programs
  • Collaborate with internal clients, subject matter resources, and facilitators on content and program development
  • Recommend and employ a variety of learning solutions and delivery modalities (e.g., instructor led, e-learning, virtual delivery, performance support)
  • Evaluate learning curriculum effectiveness
  • Ensure learning deliverables comply with NASBA/CPE standards
  • Maintain oversight of non-compliance learning and development processes (e.g., registration, facilitator recruitment, calendar process, etc.)
  • Serve as the primary interface to the event scheduling and management group
  • Bachelor’s Degree in Instructional Design, Instructional Technology, Business, Training/Organization Development, Human Resources, or related field required; Master’s Degree in Instructional Design, Instructional Technology, or related field preferred
  • Minimum of 7 years of experience in curriculum design and development including 3 years of experience in a leadership capacity
  • Experience in financial services industry preferred
  • Experience with Cornerstone or other Learning Management system
  • Formal knowledge of instructional systems design methodology and industry-recognized learning evaluation methods
  • Experience with instructional approaches (e.g., web-based, instructor-led, virtual)
  • Demonstrated program and project management skills
  • Strong performance consulting skills and rapport building skills
  • Excellent ability to motivate, inspire, and communicate to multiple levels of the organization
  • Superior presentation skills and experience facilitating training for all levels of the organization
  • High proficiency with Microsoft Office, WebEx, and/or other video conferencing tools
58

Learning & Development Manager Resume Examples & Samples

  • Program Management: Manages programs in support of ESPN’s Learning & OD strategies including (but not limited to) regional learning solutions, front-line leader programs, performance management process and open enrollment programs
  • Facilitation and Design: Develop/update/localize/customize course content to align with our L&OD Strategy, and support ESPN’s business goals, with a primary focus on individual contributors and frontline leaders. Facilitates programs at all ESPN locations. Support the delivery of Disney’s Learning Center of Excellence (CoE) enterprise-wide common curriculum in partnership with all Disney Segments (ie: Parks and Resorts, DATG, Studios, etc.)
  • Measurement & Evaluation: Implements measurement and evaluation plans to support the Disney Learning CoE strategy. Partners with other HR functions to create an L&OD scorecard to measure business impact. Analyzes course content and evaluates programs to recommend improvements and changes to enhance the quality of programs and meet the needs of the target audience
  • Learning Technology: Implements learning solutions that leverage technology and support the enterprise-wide learning technology strategy
  • Customized Solutions: Partner with the HR Business Partners and business leadership to understand needs and deliver quality intact team solutions
  • Manage / Coordinate learning company-wide events
  • Minimum 5-7 years’ experience in an organization, including minimum 4 years in a Learning/Training/HR role
  • Experience with content development, and program evaluation; must be able to effectively employ various facilitation techniques, utilize multiple delivery options; and execute measurement and evaluation strategies to support the Disney enterprise learning strategy
  • Demonstrated ability to facilitate sessions for large groups of employees at all levels of the organization on a variety of professional development content areas
  • Experience conducting organizational level, program level, and individual level needs analysis to identify learning and development needs and targeted program development
  • Must demonstrate excellent verbal and written communication, as well as strong presentation and facilitation skills with a variety of audiences
  • Exceptional project management skills: independent problem solving skills, attention to detail, flexibility, and ability to collaborate with others and to work in a fast-paced environment are all qualities necessary to be successful in this position
  • Ability to think and plan strategically but follow through and act on tactical requirements needed
  • Flexibility adaptability to shifting priorities and/or organizational needs
  • Self-driven with the capability to achieve goals with minimal oversight
  • Ability to quickly grasp and understand ESPN’s Competency and Culture Factors models
59

Customer Experience Learning & Development Manager Resume Examples & Samples

  • Sets the strategic direction for training initiatives within area of responsibility to ensure the continuous improvement of the learning and development programs
  • Guides and provides direction and motivation to the learning and development staff, including Learning & Development Specialists and Instructional Designers, so the team can perform effectively. Provides feedback, coaching, training and support, tracks the progress of each employee’s activities and effectiveness, and holds them accountable for quality and deadlines
  • Collaborates with business and project owners, analyzes and creates layered, strategic rollout plans; analyzes and determines training needs and oversees the development, management and execution of customized training programs that apply the instructional design methodology (A.D.D.I.E.) and adult learning theories, and/or identifies appropriate off-the-shelf or vendor training programs that will enhance both technical and core competencies across the business unit
  • Evaluates the effectiveness of learning and development solutions and programs, measures the business impact and return on investment, recommends and leads implementation of improvements
  • Provides guidance and strategic oversight in the development of customized training programs and the delivery, testing and pilot of course materials
  • Provides guidance and strategic oversight in the development of documentation written for descriptive, reference, informational and instructional purposes
  • 6-8+ years of experience
  • Corporate University development background preferred
  • Certified Performance Technologist preferred
  • Experience in instructional design using ADDIE required
  • Experience in facilitation preferred
60

Learning & Development Manager Resume Examples & Samples

  • Ability to be flexible and work in an ambiguous environment
  • Proven experience in training logistics including scheduling, learning management system, and operations
  • Proven experience in a corporate environment consulting with clients about learning and development strategies (contracting, needs analysis, execution) and adjusting content to meet the needs of the learners
  • Proven experience working with all levels of leadership, including sr. manager and executive
  • Strong partnering skills and ability to build effective relationships with diverse partners
  • At least 8-10 years of progressive experience in performance consulting, training, learning and development, organizational development, and/or team development
  • Minimum 3 years experiences in leadership position
61

Learning & Development Manager Resume Examples & Samples

  • Deliver onboarding, professional skills and leadership training programs in the CEMEA region
  • Build relationships with country managers/business unit leaders to understand learning needs and upcoming shifts in priorities
  • Partner with regional leadership and Enterprise L&D colleagues to prepare annual CEMEA regional training plan
  • Surface opportunities to improve and expand upon our Enterprise L&D curriculum to global content development colleagues
  • Measure progress of Enterprise L&D courses against driving desired business outcomes and skill development
  • Exceptional facilitation and presentation skills in face-to-face and virtual environments. Able to present content in a way that is easily understood and translates to measureable behavior change. Able to facilitate experiential learning exercises and provoke rich discussions during learning events
  • Strong understanding and experience applying principles of adult learning theory, needs assessment, instructional design, delivery, and Kirkpatrick's four levels of evaluation
  • Ability to identify the underlying causes behind employee or business performance issues
  • Understanding of and ability to use data and metrics to demonstrate the impact of L&D interventions
  • Knowledge of general business fundamentals, finance, and management principles
  • Demonstrated ability to effectively collaborate and consult with senior leaders, business partners, internal customers, and colleagues across global cultures and time zones to drive Business results
  • Strong analytical and problem solving skills, paired with strong partnering and consulting skills
  • Knowledge of payment industry business model, operations, financial goals, and competitive position a plus
  • Minimum of 5 years' experience in training facilitation role
  • Willingness to travel up to 25% in the CEMEA region
62

Learning & Development Manager Resume Examples & Samples

  • Deploying learning and development projects and programs in all formats while driving employee engagement and the culture strategy for The Walt Disney Studio
  • Developing and/or facilitating regional and Studio-specific learning programs and offerings to include: new hire orientation, leadership-based training to all levels of leadership, technical skill development, workshops, team development, mentoring and top talent programs
  • Scheduling learning curriculum, obtaining needed classrooms, developing coursework, providing facilitation, evaluation, and conducting lessons learned process review
  • Delivering products and solutions on time and within budget
  • Understanding the 70/20/10 learning concept and demonstrate experience in design and delivery of learning solutions that enable that concept
  • Integrating Diversity and Inclusion (D&I) strategies throughout learning and development activities
  • Demonstrating the ability to create training presentations, marketing communications, course materials, and supplemental visual aids
  • Creating or participating in learning and development pilots, testing and evaluation processes – including gathering learner’s experiences and feedback
  • Evaluating, analyzing and leveraging workforce analytics to identify development needs and strategies, while evaluating impact on business performance and culture initiatives
  • Consulting with HR partners and business leaders to create talent-based development solutions that address business needs
  • Building relationships, influencing and collaborating with all levels of enterprise employees and leadership
  • Partnering closely with Enterprise Learning Center of Excellence to influence Studio learning needs as well as implement enterprise best practices and new learning content and technologies
  • Minimum of 2-4 years experience in leadership and executive development programs (development and delivery); minimum of 4 years experience developing learning and development content for adult learners; minimum of 3 years leadership experience
  • Expertise in all aspects of learning: design, planning, consulting, evaluation, and consistently delivering learning in a variety of formats: new hire orientation, all levels of leadership training, technical skill development, team development, mentoring, as well as top talent programs
  • Exceptional capability in facilitating, moderating in various forums with leadership and employees
  • Strong business acumen and track record for partnering successfully with others
  • Embraces working and operating in a highly collaborative and creative environment
  • Ability to assess, collect and analyze data to support performance improvement recommendations and solutions
  • Capability to manage and thrive within ambiguity
  • Proven success with regards to leading processes with demonstrated strong change management skills and experience
  • Strong technical aptitude: advanced skills and knowledge in Microsoft Office to include: Word, Excel and PowerPoint. Familiarity with Learning Management Systems and similar software, and technologies
  • Demonstrated ability to rapidly assimilate and summarize information from disparate sources and to transform requirements into a final deliverable
  • Strong interpersonal and developed presentation skills with ability to communicate and manage well at all levels of the organization (e.g. balancing understanding details with senior executive level communication)
  • Ability to communicate learning and development philosophy and materials effectively
  • Proactive style with a demonstrated ability to take ownership of tasks and see them through to completion
  • Hands on leader who embraces working and operating in a highly collaborative and communicative environment
  • High level of integrity and dependability with a strong sense of urgency and results-orientation
  • Excellent orientation to both the details and the bigger picture
  • Embraces teamwork; shares ideas/methods to improve performance, while demonstrating the ability to work autonomously as needed
  • Exceptional client service skills with a demonstrated ability to translate industry trends into product offerings
  • Ability to represent company interests with outside customers and vendors in a succinct and articulate manner
  • Certification in various learning solutions and assessments
  • Intermediate to advanced proficiency in instructional design/desktop publishing
  • BA/BS degree in Human Resources, Business or related field, or equivalent experience
63

Learning & Development Manager Resume Examples & Samples

  • Three years previous experience in a senior learning & development role
  • Excellent facilitation and training skills
  • Experience in planning and implementing learning & development across all employees
  • Experience working with a project-based workforce
  • Ability to create, design and deliver training programs and sessions
  • Excellent communication, problem solving and influencing skills
  • Experience working within the film and television industry is desirable
  • Formal qualifications in Learning & Development, Education, and/or HR is highly desirable
64

Learning & Development Manager Resume Examples & Samples

  • At least 10 years’ relevant experience in delivering management skills training, especially leadership and soft skills in MNC organizations
  • Experience or solid knowledge about digital, high tech. or innovation related industry/resources
  • Excellent facilitation & training skills in both Chinese and English
  • Demonstrate substantial business acumen with clear, comprehensive understanding of the link between learning and business strategy
  • Exhibit capability to identify innovative ways for HR to support the business strategy
65

Learning & Development Manager Resume Examples & Samples

  • Delivery of the required training to managers and teams across the business
  • Closely work with HR Business Partner teams to develop, deliver and evaluate training that meet departmental business priorities
  • Closely work with HR Business Partner teams to support, design and facilitate bespoke development events that meet with departmental business priorities
  • Manage the Management Development Trainer, The Systems Training Advisor and the Project and L&D Administrator
  • Monitor and report on key KPIs to include number of people trained, satisfaction rating and evaluation of training
  • Manage and coordinate HiPo programmes (e.g. ELP), working with external leadership development specialists to deliver programmes
  • Responsible for the further development of the Learning and Development System to deliver learning in a variety of methods and departmental custom pages and so that it is aligned with the needs of the business
  • Manage the L&D budget
  • Manage the relationship with QA, Lynda.com & Comms Learning
  • Responsible for and continue to develop the company on-boarding process
  • Work with the Compliance legal team to ensure the development and delivery of compliance training. Ensure the effective completion of compliance training, working with the HRBP teams
  • Delivery of feedback using MBTI and 360 tools
  • Manage the coaching activity across the business, ensuring the coaching is evaluated and coaches are supported through shared learning interventions
  • Manage the L&D team including
  • Developing roles and responsibilities for new team members and existing team members
  • On-going management and development of team members, including setting objectives, work allocation, yearly objectives/PDR setting performance appraisal
66

Learning & Development Manager Resume Examples & Samples

  • Work with Business Subject Matter Experts to understand desired business outcomes and translate them into sustainable learning solutions that are appropriate to the target audience
  • Design and embed a variety of blended learning strategies in all training programmes, to be implemented before, during and after the training event, that promotes application of new learning back on the job
  • Ensure that delivery of agreed training solutions meet the required standards through methodical assessment and evaluation of learning materials, learning outcomes, trainer performance, trainee attendance and participant feedback
  • Project-manage the on-time development and delivery of training materials to address learner needs at different levels within the organisation
  • Use effective investigative and analytical methods to advise and assist key Business Stakeholders in prioritising learning needs to deliver genuine benefit to the business
  • Liaise with key Business Stakeholders to drive continuous improvement in all training processes and delivery methodologies
  • Manage the scheduling of training at property level in alignment with other key programme events and business activities
  • Deliver business learning needs in line with training budget and agreed deliverables
  • Devise and implement a strategy to develop and broaden the capabilities of the internal training and the extended support network of users through effective knowledge transfer from Subject Matter Experts
67

Associate Learning & Development Manager Resume Examples & Samples

  • Ensure a consistent and effective employee learning cycle
  • Fulfill on-going people development needs
  • Work closely with HRBP and business stakeholders to identify talent development strategy and solutions
  • Manage scalable on-boarding and development programs for the brand population
  • Develop, monitor and communicate training calendar and curriculum to enhance store members’ skills and competencies, based on store opening plan and workforce plan
  • Initiate and organize on-going training and development activities. and continuously evaluate the value of the programs
  • Lead the projects which contribute to brand talent development
  • Design in-store coaching and development tools, ensuring maximize usage / benefit
  • Develop store training capability through building store training talents and train the trainer
  • Coordinate training venue and other logistics issues for new employee orientation sessions
  • Result and deliverables driven
  • High service level standard with internal and external customers
  • Knowledge and experience in the areas of learning strategy consultation and planning, learning solution development and delivery
  • Project planning and management experience
  • Demonstrated ability to understand and work with strategy execution, understand talent challenges from business and to propose solutions
  • At least 6 years experience in training, Learning & Development area
  • Experience of developing training session on service program, management/leadership skills are preferred
  • Retail industry background are preferred
  • Some certified facilitator background are highlighted
68

Partner Learning & Development Manager Resume Examples & Samples

  • Build verifiable MPN partner cloud capability at scale by providing targeted sales, technical and business learning solutions and resources to enable partner practices and individuals
  • Develop Execution Approach: define strategy to ensure area can meet capacity pipeline and Technical Enablement TLI with the right mix of skills across sales, business, and technical, in alignment with PTS/PCDM (MPL CA/SMB)
  • Enablement Plan Design: Design comprehensive & accessible sales, mktg, & technical training plans to ensure that the right partners are engaged and develop Microsoft cloud services practices. The PLDS is fully accountable for the cloud readiness plans for all MPL partners in the subsidiary
  • Deliver Learning Solutions (execution): Validate, refine, execute partner enablement plan that builds partner practices and individuals
  • Measure & Optimize: employ learning & BI to drive/optimize performance against plan, resulting in the acceleration of skilled and capable partners
  • Cross Stakeholder Alignment and Learning & Development Expertise: Align all-up readiness approach with PTS leads (MPL CA)/PCDM leads (MPL SMB), based on understanding of partner needs and requirements. Leverages MCTs, GBS/PTC, and digital/online engines & communities scale partner focused training to unmanaged partners
  • Adult Professional Learning (including technical skilling) and/or solid knowledge of channel (including IT industry trends and local partner ecosystem)
  • Able to strike the proper balance between strategy and execution
  • Bachelor’s degree and/or 5-8 years related experience
69

Learning & Development Manager Resume Examples & Samples

  • Drive our efforts to create a learning culture across Animal Logic Vancouver
  • Build the learning plan and manage the learning function for Vancouver
  • Partner with peers in Sydney to promote learning and build employee capability across the company
  • Collaborate to identify group/individual capability gaps, opportunities and develop appropriate learning solutions
  • Identify and partner with external and internal training providers further develop employees
  • Create, design, implement and facilitate learning sessions for employees
  • Manage, refine and facilitate onboarding program
  • Create and implement an Outreach Program
  • Build relationships with educational institutions and industry organizations to develop school experience programs, industry seminars & events, and help develop curriculum to align with animation/VFX industry needs
  • Minimum 3 years previous experience in a senior learning & development role within the film, television, gaming or related industries
  • Ability to create, design and deliver training programs
  • Formal qualifications related to role and/or industry
70

Learning & Development Manager Resume Examples & Samples

  • Design & Planning of Talent Development Systems/Programs including
  • Leadership Development
  • Vendor management (Most Training program delivery will be outsourced)
  • For a small number of business units you will be required to work as a hands-on player manager
  • Certified Public Accountants, procedures and progress management required to retain certification, such as a tax accountant
  • Management reporting
  • Management of HRD annual budget and personnel planning
  • Department training of management and subordinates (3 staff)
  • Corporate University Asia Pacific has been newly opened in Singapore· You will be responsible for /involved in the operation of the Japan side
  • Human resources development work experience more than three years·
  • Subordinates management experience·
  • Experience in Database management/operating·
  • Native level Japanese and Business level English (more than reading and writing level ) TOEIC750 -point guideline
  • Human resources development in the professional firm business experience welcome· Strong Communication skills
71

Learning & Development Manager Resume Examples & Samples

  • Lead the design and implementation of core curricula for the consulting practice. This includes identifying the business outcomes and ensure links exist to Firm Strategy, designing experiential learning opportunities, driving follow-through activities, and employing methods to measure retention and effectiveness. Ensure curricula uses Valued Business Advisor as a core foundation at all levels
  • Bachelor’s Degree in Business Administration, Communication, Human Resources (with a Training & Development emphasis), or related field. Master’s highly desired
  • Minimum of 7-10 years of experience in training and development with a focus on instructional design and delivery
  • Minimum of 2 – 3 years of supervisory/management experience desired
  • Demonstrated skill in needs assessment, instructional design, curriculum development, group facilitation, training evaluation and presentation skills
  • Demonstrated leadership, analytical, organizational, interpersonal, project management, communication/presentation skills and highly developed Microsoft Suite skills required
  • Ability to lead and supervise others, provide exceptional client service, demonstrate commitment to continuous learning in order to stay current regarding HR strategies, see the "big picture" as well as the details, display appropriate ethical knowledge and commitment, and exhibit a sense of urgency and commitment to quality and the timely completion of projects
  • Ability to travel and work non-traditional work schedules as needed
72

Consulting Learning & Development Manager Resume Examples & Samples

  • Five or more years in Learning & Development or Corporate Training function required
  • Training experience in a global consulting or professional services firm preferred
  • Excellent organizational, problem solving and project management skills, with ability to effectively structure ambiguity
  • Ability to interact effectively and build strong relationships with people at all organizational levels of the firm
  • Proven ability to multi-task while working independently or within a group environment
  • Candidate should be adaptive and flexible as conditions change
  • Ability to encourage team environment on projects and initiatives
73

Learning & Development Manager Resume Examples & Samples

  • At least five years’ experience in learning and supporting adult continuing education in a corporate environment required
  • Experience managing the work of direct and/or indirect reports required
  • Proven experience with program management and development of both e-learning and face-to-face training from concept to application required
  • Prior experience at a professional services firm ideally in the areas of accounting, consulting or advisory (corporate environment) required
  • Experience applying theories of competency based curriculum development required
  • Experience applying theories of instructional design in a corporate learning setting required
  • Demonstrated knowledge and application of current and future trends in the Learning & Development industry
  • Can improvise quickly to identify solutions
  • Provides constructive feedback in a respectful way
  • Rapidly learns new information and articulates it in an appropriate way for various audiences
  • Recognizes the communication styles of others and adjusts their style to meet the style of their audience
  • Can see the "big picture" scope of a project and make connections between that project and other organizational initiatives and readily identify any disconnects
  • Applies a collaborative, team focused approach to all work
  • Attentive and responsive to the needs of their internal clients and others
  • Intermediate understanding of budgeting and forecasting concepts
  • Demonstrates knowledge of Quality Control/Review techniques for self-study and live classroom course designs
  • Excellent project management skills of self and others
  • Exhibits a comfort level with peer coaching and team development
  • Experience working in a professional services industry
  • Presents ideas that have been well researched and thought out when appropriate
  • Proactively approaches difficult conversations displaying a sensitivity to impact on others feelings and perspectives
  • Self-motivated autonomous learner
  • Applies methods for defining hard and soft costs for the projects they manage
  • Creates value in building relationships and a strong internal and external network
  • Knowledge of CPE compliance requirements for CPAs a plus
74

Learning & Development Manager Resume Examples & Samples

  • Regional Training – including programme planning and content development, logistics and budget management, feedback analysis and recommendations. Actively sharing best practices between offices
  • Annual Employee Engagement Survey - preparation of reports and analysis of topline results for all EMEA offices. Participation in global and EMEA feedback sessions
  • EMEA Connect (secondment programme) – monitoring applications, ensuring home and host offices are in sync
  • EMEA Exit Interview Analysis – conducting and preparing individual exit analyses across the region
  • Onboarding - supporting offices with the development of their local onboarding activity and integration with EMEA and global offerings
  • Annual Performance Reviews and Promotion cycle - preparing final review and stakeholder feedback for EMEA
  • Ad Hoc support for global and EMEA projects/requirements
  • Excellent organisation and project management skills
  • Ability to juggle multiple projects simultaneously
  • Experience in learning and development an advantage but not essential
  • In addition to English, European languages essential (French, Dutch or Italian a particular advantage)
  • Understanding of and appreciation for creative businesses and the types of people who work in them
  • Confidence and assertiveness, emotionally intelligent with excellent relationship building skills. Able to persuade and influence
75

Learning & Development Manager Resume Examples & Samples

  • Develop the learning strategy that supports the overall GBS Americas business strategy
  • Design, develop and delivery deliver high-quality, cost effective learning activities that improves individual job performance and business results
  • Ensure best-in-class instructional design principles & delivery methods are uniformly utilized
  • Provide subject matter expertise by articulating basic instructional design principles, terms and theory to customers and project teams
  • Create and track L&D metrics and utilize metrics to engage management where interventions are needed
  • Manage outsourced curriculum development/delivery
  • Manage training methodology for the GBS America that aligns with global agreed methodology
  • Prepare annual demand plan and curriculum for GBS Americas
  • Leverage best practices/lessons learned through a variety of sources to achieve continuous improvement
  • Actively participate in the Learning and Development Managers global working group and Communities of Practice
  • Maintain relationship with global academies including Finance Academy and Leadership Academy
  • Work with global GBS team to support and deliver global curriculum
  • Support delivery and implementation of the HR annual talent initiatives, working with the business to identify appropriate solutions and track progress
  • Work with HR to ensure development and learning plans are in place for high potential talent and support development activities
  • Support integration of new technology
  • Establish framework for competency programs and assessment
  • Provide coaching and refresher materials in appropriate mediums
  • Oversee design of coursework and certification of trainers
  • Partner with HR Director in determining annual Learning and Development budget
  • 7+ years of experience in training, assessment and instructional design
  • 7+ years of experience managing a L & D team or in a leadership role
  • Significant HR, talent management or related L & D experience
  • Strong background in leadership development
  • Proactive self-starter able to adjust to changing business needs
  • Strong ability to influence various disciplines and all levels within the organization
  • Strong interpersonal, communication, planning & organizational skills
  • 7 years of experience as an L&D leader with demonstrated experience in a combination of program management, instructional design experience
  • Prior experience working and leading projects in a global workspace
  • Prior experience should include designing, developing, implementing, monitoring, analyzing and improving L&D programs
  • Prior experience using learning management systems
  • Ability to leverage the training function with the changing business needs
76

Learning & Development Manager Resume Examples & Samples

  • Bachelor’s degree in Engineering or Learning and Development or a closely related degree with relevant experience
  • Experience working in a manufacturing or plant environment where operating excellence is critical to maintain health, safety and environmental standards and business performance
  • 10 plus years of experience leading large-scale learning and development projects and programs, performance consulting or organization development to include
77

Learning & Development Manager Resume Examples & Samples

  • Bachelor’s degree or equivalent in Business, Communications, Human Resources, Education, Training and Development or related field
  • Curriculum development and training course design (5+ years)
  • Implementing learning programs through technology (5 years)
  • Development & delivery of learning programs/solutions (5+ years)
  • Project management (5+ years)
  • People management (3+ years)
  • Excellent communication and facilitation skills
  • Ability to influence outcomes without direct management authority
  • Effectively establishes partnerships across the organization to drive the achievement of learning and development goals
  • Actively promotes a positive, respectful work environment, encourages collaboration across diverse groups and helps partners build connections with each other
  • Promotes decision making at the appropriate level and carefully considers multiple factors before making decisions
  • Recognizes and appropriately adapts coaching style to meet diverse needs of the business
  • Effective project and budget manager
78

Learning & Development Manager Resume Examples & Samples

  • Master’s degree in Adult education, or its equivalent
  • 5-7 years working in an L&D department designing and delivering training, identifying and managing external trainer relationships
  • Corporate experience in a financial services environment
  • Training department at a financial services firm
  • Global/international organization experience
  • Microsoft office – Word, PowerPoint, Excel
  • LMS
  • Basic L&D skills including Needs Analysis, Design, Measurement, Facilitation
  • Lotus notes a plus
  • ELearning a plus
79

Learning & Development Manager Resume Examples & Samples

  • Analyzing training needs of the hotel in general and in individual departments, developing strategies and including them in the Training Business Plan
  • Assists Director of Human Resources with preparing annual training budget & maintains hotel training records, statistics and training and development budgets and include in a monthly training report
  • Designs and implements training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
  • Conducts off job training sessions based on the Hotel Training Needs which include Induction and Orientation, Brand and Service training, Foundation Programmes, Driving Revenue Performance & Building Managers
  • Analyses company statistics from Guest and Employee surveys, business financial results etc to measure success of training and the job satisfaction levels from Employee Engagement Survey
  • Provides individual or group instruction to Department Heads and Supervisors to improve the effectiveness of their staff meetings, performance reviews or other training related and people activities
  • Assists in the selection of Departmental Trainers, then trains and develops them through on-going workshops and monthly meetings
  • As part of the Training Needs Analysis conducts Departmental Training Reviews on a regular basis, helping the Departmental Trainers to establish training system within the department
  • Assists Director of Human Resources and Department Heads with identifying high potential and high value individuals and ensures career progression within the hotel/company matching it with their development potentials
  • Ensures that all employees have Personal Development Plans with identified development needs and opportunities to address them
  • Provide input to department managers prior to bi-annual performance and development reviews of their teams
  • Plans and conducts the Performance management modules for senior and supervisory level to align the process in the hotel within the time scale advised by corporate office
  • Reviews Annual Performance Review forms and Personal Development Plans and recommends appropriate development opportunities
  • Ensures that all relevant departments have up to date Service Standards and Procedures Manuals and guides and coaches in the production of the same
  • Ensures that all Departmental Trainers have task breakdowns for their on job training sessions
  • Ensures that every department has got departmental monthly training calendar and the department submits training report at the end of each month
  • Observes departmental training sessions on a regular basis and provides feedback and coaching to the trainers identifying strengths and development opportunities
  • Closely monitors hotel HeartBeat / Employee Engagement Survey results and develops hotel training strategy considering the appropriate scores
  • Works closely with Director of Human Resources on new employee on-boarding and ensures that every employee has completed departmental induction and has received initial skills training within the first two weeks of employment
  • Ensures that all new starters have completed IHG Hotel Orientation program and brand culture training within 14 days since the starting date
  • Prepare and monitor training programs for all trainees coming to the hotel for training purposes, work experience students and school trainees etc
  • Maintains necessary training records
  • Responsible for booking and arranging training rooms and necessary requirements
  • Liaises with external training providers to organize training not available in house
  • Liaises with educational institutions on the matters of trainee internships
  • Responsible for preparing external trainees initial training plans
  • Counsels Hotel staff as needed. Develops, implements performance management systems to plan, appraise and improve individual and team performance
  • To manage the hotel cross training function
  • To manage / take part in key projects related to the hotel, region and the HR department
  • Manage and deliver Monthly L&D report
  • Manage the role of the DT Trainer and ensure effective development of the Buddy system and in line with Departmental Task Induction
  • To maintain accurate budgeting / expenditure records and ensure an acceptable level of strict adherence to costs
  • Perform all tasks as directed by the Manager in pursuit of the achievement of business goals
80

Learning & Development Manager Resume Examples & Samples

  • Provide on-going coaching and guidance for departmental Trainers or department Leaders to ensure consistency of quality training
  • Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as required
  • Create and develop training materials and programs to meet the needs of the hotel
  • Excellent interpersonal, communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team
81

Digital Learning & Development Manager Resume Examples & Samples

  • Solid user knowledge of Microsoft Outlook and Microsoft Office
  • Excellent command of English skill both written and spoken
  • Excellent presentation and influencing skills
  • Ability for innovation and strategic thinking
  • Project manages the successful integration of digital learning into the region
  • Design, develop, deliver and evaluate Digital learning initiatives that align with both operational objectives and our Learning & Talent Development Strategy for the region
  • Promote the use of Digital solutions to the region to ensure the greatest exposure to learning initiatives
  • Coach and develop the remaining Academie Managers to become competent facilitators of digital programs
  • Maintain regular dialogue with key stakeholders to understand and respond to key development needs across the hotels and business units
  • Some travel may be required to fulfill the role
82

Learning & Development Manager Resume Examples & Samples

  • Conduct/review training needs analysis annually and budget accordingly
  • Work with line managers to analyze performance by identifying area for improvement
  • Ensure development and implementation of annual training plan training to address and narrow the performance gap
  • Deliver all brand customer service and quality standards training to all members of the team
  • Supervises directly the training Department and ensures that all its activities are in accordance to the needs of the hotel and all training programs have been smoothly executed
  • Assists Department heads to select and implement training programs for departmental trainers
  • Ensure all talent have access to learning opportunities
  • Body & Soul, the service attitudes model developed by Pullman
  • Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions
  • A Pullman “school” of leadership, focusing on creativity
83

Learning & Development Manager Resume Examples & Samples

  • Ideally with a university degree in Teaching or Psychology or diploma in HRM/HRD or Hospitality/Tourism management
  • Minimum 2 years work experience as Director of Training, or Training Manager in larger operation
  • Good presentation, administrative and interpersonal skills are a must
84

Learning & Development Manager Resume Examples & Samples

  • Assist in the creation, implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
  • Initiate, co-ordinate, execute and follow-up on all training activities within the hotel
  • Supports Director of HR with the coordination and delivery of training programs
  • Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching and guidance and support
  • Provide support and development of Departmental Trainers as required
  • Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
  • Update training information in employee HR System, maintain accurate records of activities and participant information
  • Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
  • Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all colleagues
  • Assisting with general support for HR office (including front counter, benefits and recruiting) and participate and assist in other projects as required
85

Global Consulting Learning & Development Manager Resume Examples & Samples

  • Lead selected, emerging and innovative L&D initiatives
  • Orchestrate our L&D leadership team and agenda
  • Help define and communicate our L&D strategy
  • Lead selected, emerging and innovative L&D initiatives ~50% of your time
  • Help define and communicate L&D strategy and priorities ~30% of your time
86

Assistant Learning & Development Manager Resume Examples & Samples

  • Plan training for future skill requirements and not just current
  • Ensure development and implementation of annual training plan training to address and narrow the peformance gap
  • Maximise the use of AccorHotels Academie programs to address gaps in performance
  • Maintain accurate reporting on the the training delivery and learning programs implemented
  • Follow up talent after attending AccorHotels Academie training programs to support the application of learning on the job
  • Co-ordinate cross exposure and project based learning for star talent
  • Participate actively in the Certified Trainers Network
  • Train leaders in the annual performance appraisal process in line with the Leadership Capability Framework
  • Work with line managers to analyse performance by identifying area for improvement
  • Encourage an environment which supports open ongoing feedback and coaching to breach gaps for better performance
87

Learning & Development Manager Resume Examples & Samples

  • Responsible for the further development of the LMS to deliver learning in a variety of methods and departmental custom pages and so that it is aligned with the needs of the business
  • Manage the relationship with learning suppliers and consultants
  • Responsible for the company on-boarding process
  • Work with the Compliance legal team to ensure the development and delivery of compliance training
  • Experience of managing teams
  • Excellent training delivery skills
  • Excellent facilitation skills
  • MBTI (or similar) qualified - Desirable
  • Coaching qualification/accreditation - Desirable
  • Good project management and organisational skills
88

Learning Development Manager Resume Examples & Samples

  • Project management of learning content development work for drives products and services, in-house or together with subcontractors, including yearly budgeting and project portfolio management, project-level planning, resourcing and daily management, and reporting to different stakeholders
  • Developing learning content development and maintenance processes, practices and tools according to customer and business needs and by utilizing new opportunities in the learning market
  • Facilitating internal webinars on drives products and services and developing the implementation process, practices and tools
  • Acting as an administrator for different IT tools used in the learning content development and maintenance processes
89

Learning & Development Manager Resume Examples & Samples

  • Establish a world class Consumer Banking Operations L&D agenda / training and development program – working in partnership with senior leaders and Subject-Matter-Experts, vendors, suppliers, professional organizations and academic institutions – to devise and implement ongoing curricula for Consumer Banking Operations according to organizational goals and needs
  • Work with senior management to establish and maintain an inventory of skills and competency of current and future organizational needs; identify and assess near-term and long-term skills gaps and training needs across functional areas
  • Design, develop and deliver and digitally-enabled in-house training curricula, including instructional materials
  • Establish a digital knowledge database to enable and support ongoing learning and development
  • Prepare and manage training program budget, to deliver and execute the L&D strategy
  • Establish and maintain administration and tracking of training attendance, evaluation, registration, etc
  • Represent Consumer Banking Operations with senior HR leaders in professional associations, industry and academia, as required
  • Manage vendor relationships, contract developers and designers as well as organization development consultants engaged in support of learning and development objectives
  • Synthesize external research with internal perspectives for L&D best practice and opportunity identification
  • Assist Operations Digitisation team in building L&D toolkits and frameworks
90

Learning & Development Manager Resume Examples & Samples

  • Performs periodic needs analysis to determine learning requirements and to assist in prioritization of learning efforts
  • Responsible for the effectiveness and management engagement with our Talent Management Programs
  • Determines most appropriate methods for meeting identified learning needs: internal versus external, individual versus group instruction, Instructor led or E-learning, etc
  • Serves as primary decision-maker and overseer of externally delivered learning programs. Assesses the quality and effectiveness of external training programs/services. Negotiates contracts and service level agreements with external service providers of learning
  • Provides input in business unit-wide learning budget and performs necessary oversight in budget administration
  • Coordinates with sales team to understand and meet customer expectations about product knowledge, service level expectations and process training
  • Provides training for all HR-related activities
  • Validates and measures the effectiveness of learning and development solutions to ensure that objectives have been achieved and benefits realized
91

Learning & Development Manager Resume Examples & Samples

  • Drive and develop a high-impact learning culture in the Hotel and the region
  • Support departments in developing cutting edge functional excellence and in developing leadership capabilities
  • Act as a change catalyst in the cultural and organizational transformation
  • Support individual and team development, career development, and business growth
  • Induct, coach, and mentor new Team Members and Departmental Trainers
  • Interact with hotel leaders responsible for people development regularly to ensure individual and functional excellence
  • Prepare annual training plans and monthly training calendars for the hotel
  • Support and oversee regional learning and development activities in India
  • Champion best practices in learning and development for all Hilton hotels in India
  • Act as the learning and development business partner to interact with key internal business stakeholders for Hilton hotels in India
  • Thorough knowledge of modern learning and development tools and technique
  • Demonstrated ability to develop interpersonal relationships
  • Committed to delivering a high level of customer service, both internally and externally
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work under pressure
  • Ability to work on their own or in teams
  • Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint
  • Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources
92

Assistant Learning & Development Manager Resume Examples & Samples

  • Act as a change catalyst in the cultural and organizational transformation of the
  • Provide key input of Training aspects for all activities and plans of the Hotel
  • Support individual and team development, career development, and training and experience-based learning
  • Partner with department to deliver training programs and other organizational and leadership development interventions
  • Monitor and conduct learning and development reviews with each department
  • Prepare annual training plans and training calendars for the hotel
  • Excellent people management skills
  • Exceptional presentation and grooming
  • Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources, preferred
93

Learning & Development Manager Resume Examples & Samples

  • Design leadership programs by understanding the needs of the business and industry best practices and create experiential learning experiences. Leverage learning technologies in and out of the classroom, create reinforcement materials, assessments and surveys
  • Facilitate and deliver programs, which includes welcome/opening remarks for business context, introducing supplier delivery teams, executive guest speakers and panelists, and delivering complex Verizon modules and entire programs in a variety of modalities which may include large conference style events, classroom training, virtual classroom/live webinars, online training, small group learning and 1:1 engagements
  • Collaborate with business leaders to decide which areas of training to develop and how they should be delivered. Partner with internal subject matter experts and external thought leaders as leaders-teaching-leaders, guest speakers, panelists and other influential sponsorship roles
  • You’ll keep track of all the details so that even complex projects finish on time, on budget and with happy customers. Manage programs and suppliers to deliver multiple high-priority, high visibility programs for top leaders with flawless execution
  • Lead ad-hoc leadership and team building requests for executive teams through coaching, consulting, facilitation and on the job application reinforcement
  • Evaluate, measure and analyze the impact of learning solutions for return on investment and report findings to key stakeholders
94

Learning & Development Manager Resume Examples & Samples

  • Assist in creating local campaigns, initiatives and recruitment events
  • Support and deliver workforce development programs in collaboration with NMS’ Corporate Offices and Operations
  • Partner with Corporate Recruiting on recruiting NANA Shareholders and Apache Tribal members for employment
  • Recruits, pre-screens and interviews applicants for employment
  • Works with Hiring Managers to execute employment offers
  • Assist with onboarding new employees to include new hire paperwork and pre-employment requirements (drug testing, background checks, etc.)
  • Performs a variety of general administrative and office tasks that ensure compliance of assigned responsibilities/activities with internal and external regulations as well as sound business practices
  • Facilitate and implement training that will include HR related training, new hire orientation, cultural training and Sodexo related training
  • Assist in the development of a training strategy
  • Develops, updates, and implements training materials and programs to include customer service, food safety/sanitation, physical safety, etc
  • Oversee NMS Career Roadmap process
  • Create and administer development programs for Apache employees
  • Strengthen relationships within the community and with the San Carlos Apache Healthcare group
  • Maintains excellent customer/client methods of communications to permit efficient problem resolution and acceptance of new services or programs
  • Ensures adherence to Company standards and accountability. In such cases that they are not, ensures compliance to NMS’ policy on progressive disciplinary action
  • Assist with employee coaching and counseling
  • Consistently demonstrates remarkable skills in structuring assigned activities, teamwork, communications, operational efficiencies, handling of client/customer changing needs, decision making, developing employees, and analyzing and solving typical business problems
  • Responsible for ensuring Sodexo customer service system understanding and developing meaningful programs to link NMS operations with Sodexo’s wealth of program resources
  • Other related duties may also be assigned
  • BA/BS degree in a relevant discipline, or an equivalent combination of education and experience
  • 3 years of related work experience in Training, Community Outreach, Human Resources, Corporate Training or Learning and Development
  • Strong interpersonal, verbal, and written communication skills
  • Intermediate Microsoft office skills (Word, PowerPoint, Excel, Outlook, etc.)
  • Must be able to prioritize work load and work on multiple assignments simultaneously
  • Willingness to work a flexible schedule, including nights and weekends
  • Skilled in time management and team building
  • Flexible and willing to embrace change and have the ability to bring ideas and energy to a rapidly growing organization
  • A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy
  • Previous experience working with Indian Health Services
  • Previous Human Resource related experience
  • Experience living and/or working with economically disadvantaged communities and with a diverse population
95

Learning & Development Manager Resume Examples & Samples

  • Drive needs analysis, end-to-end design, development, implementation and sustainment planning for programmes with the goal to rapidly develop a diverse group of associates and managers
  • Design and execute training programmes to onboard large cohort of associates and managers as part of fulfilment centre launches
  • Analyze the audience, content, technologies, operational constraints and trade-offs associated with selecting the best delivery methods for each objective
  • Continually evaluate solutions for quality, business impact, scalability and sustainability. Conduct post-learning evaluation to understand successes and improvement opportunities for the designed solution while establishing methods for ensuring both compliance and quality
  • Identify and analyze data to isolate issues, test solutions and prioritize competing program opportunities
  • Create and track project plans to design and deliver world-class learning programmes leveraging technology where appropriate to extend access, gain efficiency and scalability
  • Form cross-functional project teams that organize, manage, and execute complex learning improvement projects. Establish sign-off and approval processes for each step of the design process and ensure buy in from the field
  • Educate managers on their role in developing people as an essential part of their jobs. Design innovative lesson plans and teaching resources that enable leader-led development in the classroom, through one-on-one coaching and through active ongoing learning
  • Create and deliver train-the-trainer learning sessions as appropriate for the delivery strategy for both experienced trainers and leaders-as-teachers. Serve as a role model for excellent instructional facilitation and develop those capabilities in others
  • Suggest process improvements through business owners to improve learning standards
  • Hire regional L&D managers as the network expands
  • Effectively manage a small team and develop members on the team
  • Travel to fulfillment centres 30-50% of time to develop processes, refine content and deliver training
  • Bachelor’s degree from an accredited university in a related discipline
  • Learning management experience within a distribution, manufacturing, production or similar industry environment
  • Experience in the areas of training design, training delivery, group facilitation and leadership development
  • Strong instructional design, program management, facilitation skills, and ability to support and mentor others in these domains
  • Practical experience applying instructional design and curriculum development methodologies in corporate learning programmes
  • Demonstrated success working in a team environment on multiple projects with changing priorities and a focus on delivering results
  • Demonstrated ability to deliver results as part of a team (member and/or leader) and independently
  • Proven effectiveness in collaborating, negotiating and interviewing business partners and Subject Matter Experts
  • Strong strategic planning and project management capabilities
  • Experience in carrying out all activities in the training cycle: Design, Delivery, Evaluation
  • Applied knowledge of measurement, statistics and program evaluation
  • Experience implementing a wide range of change management and process improvement activities, based on broader organizational goals
  • Master’s degree from an accredited university in a related discipline
  • Background in learning theory/course facilitation
96

Learning & Development Manager Resume Examples & Samples

  • Provide a EU Process training experience for salaried and hourly associates
  • Partner with HR and safety to ensure all mandatory training is delivered within the set timescales
  • Train ambassadors and buddy’s to support new hires learning experiences and gather feedback to improve performance
  • Provide a safe learning environment for associates to experience process training
  • Suggest process improvements through business owners to improve EU Learning standards
  • Partner with subject matter experts (SME) to ensure training aids reflect safe behaviours and current processes (Standard Operating Processes)
  • Provide development tools for hourly associate’s to increase knowledge
  • Partner with operations and HR to develop high performing associate’s to the next step
  • Support operations to identify actions/ behaviours which impact on safe, quality and productive performance
  • Support design and evaluate training materials to improve learning experiences
  • Support the Operational Excellence Team in the implementation of change based on Kaizen activities (process improvement)
  • Provide Personal Development Plans for team members
  • Track and analyse test results, audits and performance against metrics
  • Provide training matrix for operations so they can track critical roles and identify possible risk
  • Bachelors' degree
  • Learning Management experience within a Distribution, Manufacturing/Production or similar industry environment
  • Experience in carrying out all activities in the Training Cycle: Design, Delivery, Evaluation
  • Excellent verbal and written communication skills, in native language and English
  • Can drive understanding (i.e., using visual aids, able to recognize when a group or individual is lost and needs more attention)
  • Experience using computers to develop materials, presentations and use of email and knowledge of internet/intranet
  • Result-driven attitude and highly developed leadership ability
  • Experience of implementing a wide range of change management and process improvement activities, based on broader organizational goals
  • Master degree or equivalent would be ideal
  • Background in adult learning theory/course facilitation would be beneficial
  • Good understanding of MS Office tools (Outlook, Excel) and HR information systems (e.g. PeopleSoft) would be advantageous
97

Learning & Development Manager Resume Examples & Samples

  • Create a learning and development global vision, strategy, and action plan to drive performance through dynamic learning
  • Prioritize, develop and deliver training for Customer Service new hires, new products, upskilling, and professional development
  • Optimize resources in order to meet the growing needs of the business
  • Lead a team of Instructional Designers in development of learning content targeted to performance expectations
  • Lead a global team of Learning Facilitators in delivering instructor-led training to global customer services sites
  • Assess performance gaps and define training needs for Customer Service Agents with the input and assistance of the operations and QA leadership
  • Provide priorities and direction to Learning Facilitators (Site Trainers) to align them to operations scheduling and performance priorities
  • Provide training program delivery as appropriate to support strategic initiatives
  • Provide reports and statistics on training impact including efficient development and delivery
  • Share performance goals and outcomes with operational leadership
  • Partner with Human Resources and Operations to target and implement program improvements for new hire on-boarding
  • 7+ years of related experience which include the following areas: Adult training/ education experience, demonstrated ability to train and facilitate on a variety of audiences, measuring and delivering
  • 5 years of experience as a people manager
  • Proven ability to assess, track and improve training effectiveness through the use of quality audits and metrics
  • Demonstrated project leadership skills
  • BA in related field
  • Managed training teams or delivery across global organizations in large corporation
  • M.S. / M.A. in Education or related field
98

Learning & Development Manager Resume Examples & Samples

  • Deployment of UKI developed and delivered tax technical training
  • Deployment of UKI and EMEIA delivered firm wide learning programme
  • To assist the L&D lead in the compilation and management of the UK FSO tax learning budget
  • To help develop, roll out and communicate the UK FSO tax learning curriculum
  • To project manage and coordinate of FSO tax learning events both UK and EMEIA wide
  • To contribute to the continuous improvement and streamlining of the operational processes as part of the core L&D work
  • To contribute to the needs analysis and design of new initiatives as they arise.To be successful in this role the individual will need to work with
  • Background and experience in project management, learning deployment and coordination
  • Commercial awareness. Experience of budgeting and financial management for a learning function would be desirable
  • A desire to embrace and drive change and ability to thrive in ambiguous and evolving environments
  • Credible and comfortable to interact well with people at all levels, with a track record of maintaining strong business relationships
  • It would be desirable if the individual had an awareness and understanding of non-traditional ways of learning, eg virtual and digital learning. Experience in deploying learning in these environments an advantage
  • Experience of working across borders with different cultures and in a complex matrix
  • Understand our business model and have a genuine interest in our strategy
  • Strong IT skills – Word, Excel, PowerPoint
  • Experience of professional services an advantage
  • Understanding of and interest in the Financial Services industry an advantage
99

Learning & Development Manager Resume Examples & Samples

  • Responsible for SOP and P&P of all training and development programs
  • Ensure that each department compliance with Hotel Training & Development policies & procedures and reflects to a brand standard
  • Responsible for Annual Training Plan of all departments plus In charge of all training’s report submission
  • Plan, manage, monitor, coordinate all trainings including skills / knowledge development programs and career path
  • Assist in selection and interview of local student trainee, oversea internship and management trainee
  • Work closely with other department to ensure the ACCOR activities, CSR project are well prepare
  • Conduct, control and audit for the overall services quality of any hotel’s products
100

Learning & Development Manager Resume Examples & Samples

  • Manage assigned Training and Quality Development staff
  • Assign duties and oversee the day to day operation of the department
  • Plan and manage departmental activities in accordance with agreed budgets and time lines
  • Develop/deliver project/program training per client specifications
  • Develop learning objectives which effectively describe training outcomes per client specifications
  • Develop/administer program learning assessment tools per client specifications
  • Assess training effectiveness utilizing appropriate evaluation methods
  • Manage/schedule department resources and logistics
  • Manage/maintain quality control/quality monitoring standards
  • Confront/resolve representative learning/quality issues
  • Develop/administer corrective action plans in collaboration with departmental/program management
  • Attend meetings and act as a representative of the Training and Quality Development Department
  • Actively participate in department/organization performance improvement activities
  • Establish and maintain professional team relationships with peers, management and other departments
  • Adhere to company policies and guidelines
  • 2 years of healthcare, pharmaceutical or telemarketing experience preferred
  • 2 years of experience working in a training/education role or related experience required
  • 2 years of experience working a management/leadership role required
  • Excellent verbal and written communication and listening skills required
  • Professional demeanor with ability to communicate with all levels of the company
  • Group facilitation and stand-up presentation skills required
  • Ability to work effectively independently and as a team
  • Proactive and highly motivated with attention to detail
  • Advanced computer and keyboard ability with advanced literacy in Microsoft Word, Excel, PowerPoint, and Outlook
  • Ability to perform in high-pressure and fast-paced environment and handle multiple tasks simultaneously
  • Must be available for travel assignments as
101

Learning & Development Manager Resume Examples & Samples

  • Consult Functional Leaders on the development, implementation and management of a global L&D strategy and governance model to meet critical business needs
  • Influence decisions and strategies to ensure learning initiatives are mapped to critical competency gaps and resources are optimized
  • Ensure alignment of learning and development strategies globally by serving as a liaison between ABO Region's L&D contacts and the Global L&D organization
  • Partner with corporate, business and functional talent leaders to ensure global L&D processes and frameworks meet the current and future needs of the business
  • Design and implement global processes, standards, and tools for the analysis, design, development, implementation and evaluation of L&D solutions
  • Coach Managers, practitioners and Functional Leaders on learning and development processes to improve L&D skillsets and programs across the company
  • Lead at least one critical L&D Functional Excellence capability
  • Create and manage the project plan for critical L&D initiatives for function(s)
  • Lead the centralization of the Function’s existing global training content into Cummins Learning Center (Cummins Learning Management System) via standard processes to inventory, assess, rationalize and migrate courses
  • Lead the evaluation of training courses and programs to assess effectiveness
  • Conduct research to identify external training programs and conduct analysis to determine business fit; conduct cost-benefit analysis to determine approach for material development including modify, purchase or develop
  • Develop relationships with corporate-approved third party providers, universities and other educational programs to identify the capability and availability of relevant training programs
  • Consult on Cummins Learning Center (Cummins Learning Management System) technology and effective use of the system to efficiently implement L&D programs and initiatives
  • Ensures the maintenance of training records and reports on individual and group progress using common tools and systems; uses evaluation data as a guide for program revisions
102

Learning & Development Manager Resume Examples & Samples

  • Bachelor Degree in related industry
  • Minimum of 5 years in training delivery with experience in delivery Supervisory and Management training
  • Hotel operational background is an advantage
  • Prior experience in developing and preparing training materials
  • Advanced user of power point and other training delivery software
  • Able to travel frequently across Indonesia region
103

Learning & Development Manager Resume Examples & Samples

  • Responsible for development and execution of Medical Affairs scientific training plans for priority emerging and growth products within the therapeutic areas
  • Responsible for creating annual training plan for Medical Affairs therapeutic area
  • Responsible for developing and delivering curriculum structure, exercises, interactions to support newly hired TA team members' skills
  • Responsible for developing, delivering, and assessing role-based certification process and rubrics
  • Responsible for developing and delivering programs for continued skill and scientific development for Medical Affairs personnel, aligned with the Brand Medical Plans and consistent with the needs of field and HQ-based personnel
  • Leads scientific training meeting planning and execution
  • Ensures learning systems, study guides, learning assets, and learner records are updated and maintained
  • Manage and introduce new learning tools and experiences
  • Manage vendor and external expert contracts
  • Integrate with others AstraZeneca trainers (Commercial, Compliance, etc.) to ensure consistency
  • Ensure compliance with FDA and AZ policies and SOPs
  • Thorough knowledge of performance technology, adult learning theory, communication and instructional design
  • Knowledge of FDA requirements for proactive and reactive scientific engagement
  • Leadership abilities
  • Strategic influencing skills
  • Highly developed written and verbal communication skills
  • Well-developed initiative ability
  • Excellent computer skills (Excel, Word, Power Point, etc.)
  • Knowledge of information/technology systems
104

Senior Learning & Development Manager Resume Examples & Samples

  • Lead L&D and OD function at a group level, manage the all sub-teams in Greater China region
  • Initiate new L&D objectives, customize and drive the team to execute training and development programs
  • Create organizational development strategy and ensure internal talent pool is well maintained, especially at the senior level
  • Develop succession plan, e.g. corporate leadership programmes, high-potential programmes, MT programmes, etc
  • Create a positive company culture and employer image
105

Learning & Development Manager Resume Examples & Samples

  • Manage Technical Training Department activities
  • Manage Learning Management System
  • Develop Site Master Training Plan as a member of the Site Learning Council
  • Development of Learning plans for business and function units
  • Management and Co-ordination of all site technical training activities. Continuously looking at novel ways to deliver training across the site
  • Communication and Co-ordination with the Global Learning & Development team
  • Co-ordination of the area resources to deliver a quality and efficient support service
  • Proactively validate training programs
  • Development of area personnel and provision for succession planning
  • Delivery of area performance to meet or exceed performance and quality goals
  • Continual review that learning priorities are aligned with the business strategies and emerging issues are flagged and action plans put in place
  • Control of area expenditure within budgetary limits
  • Contribute to site management operational and strategic initiatives
  • Ensure compliance with cGMP and other business compliance regulations
  • Establish the EHS Objectives for your department and allocate adequate resources, including instruction and training, for their accomplishment
  • Lead, promote, integrate, participate and supervise the implementation and maintenance of the EHS Management Systems within your department
  • Demonstrated knowledge of pharmaceutical manufacturing operation (e.g. Manufacturing, Quality, Engineering, etc)
  • At least 5 years experience in the Pharmaceutical industry or a similar operating environment which includes significant leadership roles with experience in a front-line supervisory role in operations environment
  • Demonstrated leadership and change management skills with a continuous improvement focus
106

Learning & Development Manager Resume Examples & Samples

  • Create and implement innovative and efficient learning solutions according to the business & HR needs, culture and Group learning policy
  • Define, implement and evaluate Learning vision/policy in line with HR group mission and objectives
  • Create, roll-out and evaluate high quality learning solutions that combine a variety of media/methodologies and foster L’Oréal culture
  • Manage partnership with external providers/consultants/experts/certified trainers
  • Facilitate learning events & workshop by respecting the unique learning experience
  • Design and follow-up of short and mid-term development plans
  • Monitor the budget allocated and optimize learning investments efficiency
  • Accompany management to implement change
  • Advise managers and HRD on appropriate development levers link to development needs or carrier plans
  • Ensure integration program for newcomers in collaboration with recruitment team
  • Deliver the learning development plan for key talents & executives
  • At least 5 years of professional experience in similar role (Learning &Development/Talent Management) in an international company
  • Experience in diagnose needs and construct development plans
  • Strategic thinking and operational drive
  • Strong interpersonal, organizational and analytical skills
  • Ability to work in dynamic environment and in a networked organisation
  • Shows Initiative, drive and enthusiasm. Stress resistance and adaptability
  • Stay up-to-date on learning news and trends
107

Learning & Development Manager Resume Examples & Samples

  • Design and expand training and development programs based on the needs of the organization in Denmark, including facilitating various soft skills learning initiatives for managers and associates in Denmark
  • Advise line managers on training needs within their teams
  • Be a sounding board for associates regarding their future development and design of their development plans
  • Support the roll-out and delivery of corporate leadership development education
  • Facilitate effective onboarding sessions for all associate categories in Denmark
  • Manage Radiometer’s apprentice program
  • Monitor, evaluate, and report effectiveness, success and ROI of training programs
  • Keep up-to-date with developments and trends in training
108

Learning & Development Manager Resume Examples & Samples

  • Partner with medical and marketing colleagues to ensure the continuous development of product/ and disease area knowledge to an established standard
  • Drive sales and marketing excellence through the development of payer knowledge to ensure optimal customer engagement
  • Keep an up to date record of completed training for UK & ROI Sales and Marketing employees
  • Manage UK & ROI Sales & Marketing training materials in line with SOP’s
  • Produce and deliver an annual L&D plan to support the delivery of UK & ROI Sales & Marketing business objectives in partnership with stakeholders to drive SFE (eg International training, HR, BUD’s)
  • Delivery and facilitation of initial training programmes, product training and selling skills as required in partnership with International Training
  • Consult with Sales & Marketing UK & ROI colleagues to share best L&D practice and ideas to support the successful delivery of key projects
  • Partner with people managers on a regular basis to support them with the development of their people
  • Partner with HR business partner & Talent Manager to discuss identified needs and appropriate interventions to support UK Sales & Marketing
  • Evaluation and measurement of interventions demonstrating added value/ROI through interventions such as validations and TNA’s
  • Deliver access and consistency of opportunity for all Sales and marketing UK members to learn and develop to ensure equality and diversity
  • Ensure all UK & ROI Sales & Marketing employees have a PDP which drives both current performance and longer term develops talent within UK Sales & Marketing
109

Learning & Development Manager Resume Examples & Samples

  • Review and design existing training materials, making appropriate changes to the schedule and delivery of courses
  • Identify training gaps in both technical and non-technical areas and cover across the site
  • Work alongside the leadership team to develop learning and development for the contact centre
  • Support US site in their ongoing learning and development needs
  • Coach and develop subject matter experts
  • Ensure training targets are met by managing the implementation of the annual training plan
  • Previous experience in a contact or call centre is preferred
  • 4 years' experience in a similar role with people manager experience is required
  • You will have a third level qualification in Training and Development
  • Have the ability to work independently with your own initiative
  • Hold a track record of designing training and improving upon training methods
110

Learning & Development Manager Resume Examples & Samples

  • Working with business leaders and managers to identify training needs and trends within the business
  • Designing, both in-house and with expert third parties, a solution which includes a blended approach to learning such as coaching, classroom training, 1-2-1 sessions, action learning & e-learning
  • Delivering these blended solutions and training sessions to your delegates, across level
  • Manage and oversee the development of your team
  • Management of the training budget
  • Experience of designing and delivering a variety of training solutions
  • A strong communicator, both in writing and spoken communications
  • Articulate and confident standing up and delivering to large audiences
  • Organized, a self starter and an inspirational leader of your team
111

Learning & Development Manager Merchandising University Resume Examples & Samples

  • Develop, implement and continuously improve a pan-brand, global merchandising learning and development curriculum
  • Direct external partners to finalize and maintain Merch U digital and hard copy learning materials & resources
  • Build custom content to support merchandising and L&D initiatives
  • Create financial plan and own budget for programs and content creation
  • Deliver and facilitate hands on training and one-on-one coaching with high levels of confidence
  • Partner with Merchandising leadership to establish and track to program goals and metrics
  • Source third party vendors and services that support training objectives and financial goals
  • Develop and coach a team of internal facilitators to support content delivery
  • Oversee project management and administrative duties related to program
  • 3-5 years of Learning & Development experience
  • Merchandising experience a strong asset
  • Passion for apparel
  • Proven expertise with workshop or large meeting facilitation
  • Experience with LMS an asset
112

Manager, Learning & Development Manager Resume Examples & Samples

  • Actively engage stakeholders in the business unit to assess and analyze needs and to address business training, learning & development needs, and to ensure appropriate learning solutions are identified
  • Develop business-needs linked and competency-development based learning & development plans and to ensure proper roll-out and execution within the context of the specific business unit supported
  • Source and manage suitable learning & development service providers and vendors for the delivery of identified learning & development services and interventions
  • Partner stakeholders to define career roadmaps, competency development model, guides and recommend development curriculum for key job roles
  • Manage the smooth implementation of learning, training and development administrative support activities and continuously look for ways to improve efficiency of L&OD operational effectiveness
  • Lead and spearhead any relevant ad hoc projects relevant to the incumbent’s portfolio
  • Collate and consolidate statistical reports from systems and stakeholders such as dashboards and metrics
  • Minimum 3-5 years of experience in HRD specifically in learning & organizational development and/or business partnering
  • A friendly disposition and propensity to mingle well with people as incumbent would be required to interact with stakeholders on a frequent basis
  • Ability to engage and build relationships with line management
  • Experience in an IT or technological industry
  • Experience in managing both technical training and corporate-driven business skills/ soft skills learning & development portfolio
  • Desired traits: Dynamic, passionate, relationship building, affinity for continuous improvement
113

Learning & Development Manager Resume Examples & Samples

  • 1) Liaise with other IHG Training Managers to share
  • 2) Liaise with educational institutions conducting hospitality and training courses
  • 3) Regularly communicates with staff and maintains good relations
  • 4) Interacts with individuals outside the hotel including but not limited to training association members, training and personnel staff from competitor hotels and other members of the local community
114

Senior Learning & Development Manager Resume Examples & Samples

  • Collaborate with business leaders to decide which areas of training to develop and how they should be delivered – in classroom, in a webinar or by eLearning
  • Organize, plan work, set priorities and execute action plans
  • Manage your team’s schedules and resources as the programs are built
  • Report progress to top leaders, especially when it affects return on investment
115

Learning & Development Manager / Director, NY Resume Examples & Samples

  • Establish effective partnerships and communication with all associates to ensure training programs and processes are delivered and implemented with a primary focus on retail and our customers
  • Develop structure and collateral for retail service and selling culture such as, but not limited to, new category launches, new hire onboarding guide, product knowledge training, visual merchandising standards, styling and wardrobing training, clienteling and CRM, and training modules for existing associates
  • Develop effective communication, leadership and coaching, writing performance assessments, diversity and sensitivity training, and progressive counseling for store associates
  • Create and distribute monthly newsletters
  • Manage Performance Management & Succession planning processes
  • Create a leadership development curriculum
  • Engage and assess college students in our internship program
  • Evolve on-boarding program
  • Willing to travel based on the needs of the business
  • Ability to multi-task in a fast-paced, entrepreneurial environment
  • Personal agility
116

Senior Learning & Development Manager Resume Examples & Samples

  • Conduct needs assessments and analyze skill and knowledge gaps in order to serve as an expert on AOL’s development needs–present and future
  • Audit current programs and delivery platforms to determine areas for improvement; lead efforts for updates, creating content and redesigning as needed
  • Facilitate development programs; lead the design and delivery of post-program, follow-up support tools/processes; build and manage processes and tools for program measurement
  • Pro-actively manage and track key dates, events, and communications
  • Be in constant communication with Regional Training teams in order to refine programs and measure results
  • Ability to produce high quality, on time, using a variety of delivery methods (ILT, multimedia, stakeholder communications, etc.)
  • Experience working on a global scale to build and roll out programs in multiple languages with a demonstrated understanding of cultural nuances
  • Detailed knowledge of company requirements and funding under the UK Apprenticeship Levy an advantage
  • Self-driven, proactive, and agile
  • Ability to troubleshoot and resolve day-to-day issues for assigned projects
  • Management experience with the ability to coach, develop and effectively influence cross-functionally
  • Polished presence and ability to build credibility with leaders
  • Some global travel required (possibly, 3-5 trips per year)
117

Learning & Development Manager Resume Examples & Samples

  • Develops creative ways to inspire and motivate colleagues to provide guests with a unique experience
  • Stays current on market trends and local changes that impact guest satisfaction when sharing training materials with colleagues.Becomes a part of the Quality & Continuous Improvement Team and upholds hotel quality and brand standards compliance process through training, creating awareness and auditing
  • Ensures that Department Heads abide by their responsibilities of employee training against departmental S&Ps
  • Performs other duties as assigned. May also serve as manager on duty
  • Minimum 2 years’ experience working in a similar capacity in an international hotel establishment
  • Minimum Bachelor’s degree qualification in Human Resources, Hotel Administration or equivalent
  • Good oral and written proficiency in English Language is a must
  • Certification of train-the-trainer is preferred
118

Learning & Development Manager Resume Examples & Samples

  • Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
  • Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
  • Ensure effective training programs are in place for the following
  • High level of passion, enthusiasm and drive for results
  • Charismatic leader who can inspire and motivate team
  • Excellent communication skills across all mediums - presentation, telephone, correspondence, face to face etc. in English, a 2nd language is preferred and the Arabic language is a must
  • Experience & ability to develop leading strategies to drive for best results
  • Ambitious and eager to learn, grow and further develop own career
  • High level of common sense and high skill of problem solving and decision making
  • Drive for results to outperform competition
  • Proven track of a minimum 3 years’ experience as Assistant Training Manager or 2 years as Training Manager in a 5* hotels
  • Hotel Experience is a must
  • IHG “InterContinental Hotels Group” experience is HIGHLYpreferred
  • Degree from a university in Hotel Management is preferred
119

Learning & Development Manager Resume Examples & Samples

  • Direct line management of a team of L&D consultants (3) ensuring their annual objectives are set and met, and they are developed to design and deliver best in class training
  • Build and develop at team of high achievers – winning mentality is a must
  • Conception, design and delivery of a new approach to the way L&D delivers improvements to people performance (new and existing) across the business
  • Flexibility to support regional teams, across the UK&I with frequent travel
  • Conducts training needs analysis across the business and makes recommendations for training solutions that suit individual and team needs
  • Works closely with Head of Learning & Development & key stakeholders to shape and develop both quarterly training plan and the annual L&D strategy to support achieving overall business objectives
  • Provide training solutions to business issues and develop clear training/development plans for all frontline employees
  • Design & delivery of engaging and high quality learning & capability improvement (which meets accredited standards and guidelines of award winning bodies) through a variety of methods e.g. classroom, interactive workshops, coaching, online etc
  • Leading quarterly briefing sessions to large audiences, ensuring the message lands and our people are appropriately upskilled
  • Ability to work across a wide remit and manage multiple often conflicting stakeholder demands
  • Explore new training thought leadership to ensure we are at the forefront of everything we do – harnessing best practice from both wider Sky and external areas
  • Work closely with the centralised Sky Learning and Development function to ensure we are aligned in what we do and leverage the strongest courses and systems available
  • Work with external providers when required
  • Measures and communicates return on investment of training delivered
  • Ready to step in and deliver induction programmes and additional training to field and contact centre teams
  • The right candidate must be able to lead a team of L&D professionals to success; ensuring core business objectives are supported
  • You must be able to work across multiple concurrent projects, managing a variety of stakeholders while challenging the status quo and demonstrating a resilient and flexible approach to change
  • The ideal candidate will be expected to hit the ground running by using their knowledge and experience gained in similar fast paced sales environments
  • You should have extensive experience in managing an L&D team as well as a background of design, delivering & facilitation of learning & development programmes
  • A passion for developing people and improving capability across both a sales and service environment
  • Impeccable planning and organisation skills with a keen eye for detail
  • Experience in project/programme management preferred
  • At least 5 years’ experience in a L&D capacity & applicable industry qualifications (e.g. CIPD)
120

Human Resources & Learning Development Manager Resume Examples & Samples

  • Assists in organizing and facilitating new hire and core training for entry level and intermediate positions. Create and maintains a tracking system for training courses and attendance
  • Performs administrative tasks in support of the training function, such as evaluating training and trainee performance, attending department meetings and soliciting feedback from management and prepares and distributes training documentation such as instructional material, handouts, evaluation forms and visual aids; uses multimedia presentation equipment
  • Establishes a communication plan to inform employees and management of training opportunities
  • Maintains the Training & Development website on our corporate intranet that includes a schedule of training session dates and times, and on line resources
  • Researches current trends and information on the industry of training and organizational development
  • Works closely with business partners in a way that builds ownership and commitment around the training and development initiatives
  • Maintains a positive employment environment which includes selective hiring, orientation, and the coordination/implementation of management, non-management training and development programs. Works with local management and the Sr Human Resources Manager in resolving employee relations issues. Consults with management on disciplinary actions, including coaching and counseling of employees
  • Work with Corporate Compensation and Benefits, manages the enrollment and maintenance of Group Health Insurance for employees (Explains insurance benefits and answers questions)
  • High school / GED required
  • 3-5 years of related Human Resources experience required
  • 3 years of managerial experience required
  • PHR / SHRM - CP
121

Learning & Development Manager Resume Examples & Samples

  • Bachelor's degree in related field (instructional design, technology) or equivalent experience. Master's degree preferred
  • Experience in curriculum development for various learning delivery tools, including mobile learning
  • Experience in Captivate, Storyline, and/or Camtasia Studio
  • Demonstrated expertise with ADDIE training development model
  • Advanced written and verbal communication skills
  • Demonstrate ability to quickly grasp technology and technical concepts
  • Advanced consulting experience
  • Ability to manage multiple priorities and deliver on-time results
  • Responsible for full body of work – from idea generation to posting and follow through
  • Making own decisions and building client relationships
  • Demonstrated ability to develop and customize activities to ensure participant engagement and knowledge retention
  • Experience with Level 3 and 4 evaluations of training programs
122

Learning & Development Manager Resume Examples & Samples

  • Identify and implement talent development programs
  • Assess the current skill levels of management team to identify readiness gaps and assist managers to complete development plans for the group
  • Develop and implement employee career roadmap and development programs as well as measurement and follow-up as necessary
  • Lead and deliver initiatives of management development including assessment center, leadership training, individual coaching and performance management
  • Initiate, develop and implement New hired employee training
  • Manage and follow up Legislative/Statuary mandatory training
  • Support the roll out of corporate learning & development initiatives and programs
  • Liaise with external training consultants or provider to deliver learning solution when appropriate
  • Key contact point between Thailand and Regional Office on L&D matters
  • Plan corporate/functional training budgets and utilization reporting
  • Provide business solutions e.g. engagement activities, team building
  • Minimum 8-10 years of Learning & Development experience
  • Strong training, facilitation and consultation skills
  • Understand of learning needs analysis
  • Can create / design training programs
  • Good command of Thai and English, in presentation skills
  • Good understanding of management development/assessment programs (e.g. assessment center) and leadership training programs
  • Excellent coach and developer of people
  • Persuasive, able to shift and lead people’s mindset to right direction
  • Adapts well to other cultures and different viewpoints
  • Excellent relationship building skills, trustworthy to all levels of employees
  • Strong communicator and able to build rapport quickly especially with high level contacts
  • Good knowledge of training methodologies and adult learning techniques
123

Learning & Development Manager Resume Examples & Samples

  • Proactively work with cross business stakeholders
  • Partner with the central BT Academy to ensure local requirements are met
  • Create and deliver a communication and engagement plan alongside executive sponsors, employer brand leads and HR
  • Co-ordinate the organisation‘s training and development requirements, formulate policy across the unit and take overall responsibility for delivery of training programmes
  • Meet standards for certification
  • Advise senior unit managers on educational issues and initiatives
  • Utilise appropriate training aids and technology in delivering state of the art courses
  • Plan and organise a range of complex training programmes
  • Agree evaluation criteria (to measure effectiveness), training objectives and training proposals for identified needs across the business unit
  • Determine and deliver a range of complex learning and development solutions with consideration to the most appropriate, cost effective, and commercial response
  • Lead and manage a team of trainers and support staff
  • Stragetic mindset, "do" attitude
  • Fluent knowledge of English both written and verbal
  • Great communication and presentation skills
  • 5+ years of experience in Programme/Project Management at a corporate/multinational company
  • Relevant experience in L&D strategy creation and implementation
  • Capability to manage a small team as a line manager
  • Several years of experience in cross-business stakeholder management
124

Learning & Development Manager Resume Examples & Samples

  • Educated to A Level standard is essential
  • Previous training delivery experience preferably in a Leisure, Hospitality or Retail based industry
  • Ability to drive initiatives and motivate team members to achieve great results
  • Highly organised individual who is able to manage a budget and have a financial acumen to report on all the training KPI’s
  • Proficient in the use of excel, word and PowerPoint is essential
  • Ability to self-manage, use initiative and also able to prioritise tasks at short notice
  • Strong communicator possessing the ability and confidence to facilitate workshops which engage and inspire 30+ employees
  • Creativity and attention to detail is essential
125

Learning & Development Manager Resume Examples & Samples

  • Supervises assigned personnel. (See Supervisory Responsibility description.)
  • Responsible for establishing measurement and evaluation strategies and processes including research design and data management processes
  • Leads team members to support changes in learning and development curriculum, learning management systems and program development
  • Evaluates results and initiates change to meet organization objectives
  • Oversees and approves learning and performance improvement solutions of all levels of complexity to ensure individuals possess the skills, knowledge and attitudes to meet organizational objectives
  • Leads highly complex projects
  • Prepares, develops and assigns projects and audience
  • Oversees the development of learning curricula and content, new learning applications and technologies
  • Evaluates performance of learning solutions delivery to achieve learning and business outcomes
  • Coaches on the use and application of instructional learning theories & methodologies, delivery options and learning technologies and support systems
  • Evaluates effectiveness of various delivery mechanisms and/or options to achieve learning and business outcomes
  • Identifies universal changes to learning curricula and instructional materials to achieve learning outcomes and drive audience work performance
  • Implements evaluation analysis solutions to achieve learning outcomes and business outcomes
  • Acts as a consultant/coach to managerial staff to enhance business performance. Leads creation and development of the organizational knowledge management infrastructure. Evaluates industry knowledge management best practices and recommends which to incorporate into the business units design
  • Assists director with preparation of annual budget
  • Supports and/or leads efforts to manage budget to approved guidelines
  • Reviews and selects quality vendor proposals; negotiates cost-effective contracts and makes recommendations to director for final approval
  • Leads complex department and corporate projects
  • Writing, presentation and communication skills
  • Coaching and interpersonal skills
  • PC Literacy (Microsoft Office Suite, Lotus Notes). Leadership and people management skills
  • Demonstrated analytical and organizational skills
126

Learning & Development Manager Resume Examples & Samples

  • Works with the Head of Talent Management to create a strategic direction for learning that aligns to the overarching Talent Strategy, identifying learning needs and appropriate solutions to meet the needs
  • Manages learning projects, from needs assessment through implementation and measurement
  • Utilizing the 70/20/10 approach to learning, creates and implements blended learning solutions and platforms to provide high impact and sustained learning. Ideally focus is on eLearning that is employee self directed and accessible from anywhere
  • Program manager of all vendor and internally led learning programs, including Leadership Development and Professional Development
  • Aggregates most useful information for learning (both internal and external) into one location and organize it so that it can easily be found (i.e., Degreed)
  • Development of measurement strategies to assess effectiveness and ROI of learning interventions
  • Vendor and learning content management
  • Collaborating with our global businesses, customizing learning for regional differences when needed
  • Some instructional design and training facilitation when needed
  • Staying current on research and practices in learning and development
  • Other duties as assigned by CHRO
127

Learning & Development Manager Resume Examples & Samples

  • Build and maintain an understanding of key business objectives and operations, through strong engagement with leaders and employees. Use that knowledge base to proactively prioritize, develop, lead and deliver programs
  • Partner closely with other members of the People Team to implement BuzzFeed’s talent development strategy
  • Experience leading initiatives that increase employee engagement, drive career development, and maximize team performance
  • Use measurement and reporting methodologies to evaluate, improve and prioritize programs
  • Engage subject matter experts across the organization to develop and deliver content
  • Instructional design of training materials such as workbooks, presentations, decks and one-sheets
  • Create learning on demand content such as e-learning, infographics and video tutorials
  • Lead local onboarding efforts as needed
128

Learning & Development Manager Resume Examples & Samples

  • Rock star training professional
  • 5+ years of experience in a Learning & Development role
  • Preferred experience as a team leader within a Learning & Development department
  • Team player, willing to adapt based on business needs
129

Human Resources Learning & Development Manager Resume Examples & Samples

  • Develop, plan, coordinate and implement training programs in accordance with current standards including, but not limited to, harassment-free workplace, diversity, new team member orientation, departmental training, communication, leadership, service and train-the-trainer training
  • Plan and conduct meetings with department managers, trainers and team members to review performance trends, to develop action plans and to recognize achievement
  • Review, analyze and assess hotel training initiatives and programs and develop or research training solutions to make recommendations to address specific hotel needs
  • Track, input, maintain and audit all individual team member training records utilizing designated systems and programs
  • Perform initial screening interviews with and assess qualifications of candidates in relation to open positions
  • Oversee and monitor all departmental training programs including, but not limited to alcohol awareness, food safety, job skills checklist, educational assistance, etc
  • Develop and distribute the annual training calendar, compile and distribute periodic reports and measurements related to training activity and return on investment
130

Learning & Development Manager Resume Examples & Samples

  • Designs and delivers appropriate multi-channel (classroom, online, on-the-job, self-study, professional learning) curricula and training programs based on adult learning theory. Including
  • A minimum of 10 years of experience in a learning and development role with emphasis on course development including classroom, online, on the job and self study
  • Able to communicate to large groups verbally and through various media
  • Experience with training industry standards (SCORM/AICC)
  • Basic knowledge of E-learning design tools (including Camtasia, Captivate or Articulate Storyline) and graphic tools strongly preferred
131

Global Learning & Development Manager Resume Examples & Samples

  • Draw on internal and external resources to ensure the design and delivery of high quality programs, materials, and other learning and development resources and activities. These may include e-learning, self-paced, and other facilitated learning activities
  • Serve in a consultative role with HR Business Partners and business area leaders to diagnose needs and provide solutions to increase organizational and team effectiveness
  • Proactively use technology, industry best practices, external networking, and alternative learning methods to continue to evolve learning and development activities
  • Support change management, process improvement, and organizational development needs on a variety of projects
  • Develop and execute a leadership development strategy and roadmap
  • Excellent written and verbal communication skills with strong attention to detail
  • A diplomatic, relationship builder with strong professional presence and demonstrated ability to influence others
  • Demonstrated ability to counsel executives regarding message content and delivery
  • Experience working cross-culturally and cross-functionally, and ability to adapt personal style to different environments
  • Exceptional project management skills with a “get-­it-­done” attitude
  • Effective decision ­making skills; and the ability to choose a course of action among various options involving uncertainty or risk
  • A passion for continuous excellence
  • Creativity and the ability to think “outside the box” to increase employee engagement through new channels, styles, and challenging the “ordinary.”
  • Positive, professional, with the ability to thrive in high ­pressure situations and environment
  • Always an inspirational team leader as well as a team player
  • MS in Learning and Development, Education, Organization Development or a closely related field preferred
  • 5+ years of experience owning the instructional design and training facilitation, including the project and budget management, as part of an HR function
  • 5+ years of work experience within a fast-paced international high-tech company
  • Knowledge of and experience with various off and on­line communications vehicles
132

Functional Learning & Development Manager Resume Examples & Samples

  • Degree / Master in Business Administration or HR qualification (preferred)
  • Previous instructional design, blended learning, gamification, social learning, mobile learning, micro learning approach
  • Strong relationship management
  • Exposure to working with Functional Head and Senior Executives
  • Previous experience working in a Culture change, strategic planning processes and strategy development
  • Excellent change and project management experience
  • Excellent facilitation skills in engaging senior-middle management level audiences Experience working in complex, matrix, global organizations
  • Significant exposure to a wide range of O&HR topics
  • Learning management systems
  • Strong leadership and influencing abilities
  • Coaching skills to develop self and others
  • Excellent personal and organizational skills
  • Excellent written and oral communications skills (English)
  • Learning and Development
133

Learning & Development Manager Resume Examples & Samples

  • Assist the Director of Global Talent with identification of training and development needs within the organization through gap and needs analysis and collaboratively develop and implement instructional strategies and roadmaps that ensure programs improve capabilities needed to achieve organizational goals
  • Apply instructional design model (e.g., ADDIE) and adult learning theory to design and develop customized learning solutions and tools that support overall business goals for a variety of learning mediums
  • Select the best delivery methods to optimize regional and global outcomes and remain cost effective
  • Apply alternative and creative training methods to improve skill development and accommodate distance learning, diverse learning styles, and cultural differences
  • Recommend curriculum, course content and development schedules in support of achieving three year development roadmap. Report to Director of Global Talent and Training Leadership to ensure deliverables are completed in accordance with the training strategy, budget, schedules and corporate training resources
  • Design and develop training materials, instructor guides, manuals, training aids, E-learning, self-directed programs, evaluation/assessment materials, tools, etc. in collaboration with the Corporate Training Team. May also include researching, procuring, and customizing existing and/or commercially available materials and services. Work in conjunction with Corporate Training to design/develop courses and/or materials with outside vendor as necessary
  • Deliver select programs and facilitate learning in live and virtual classroom setting to diverse audiences
  • Be able to display versatility by adjusting on the fly to the needs of the learners
  • Assist the Director of Global Talent in assessing the effectiveness of individual and leadership programs by making recommendations and modifying programs and materials based upon the results of training effectiveness metrics and quality review results. Recommendations may include revisions or changes in approaches, scope, and format
  • Make recommendations as to make vs. buy analysis for new and existing training. When selecting vendors develop clear service-level agreements and ensures product and/or service achieves stated business goals
  • Act as a resource and coach for leaders and HR regarding learning and development. Increase the success and participation of HR and Business Leaders as coaches/mentors to impact engagement
  • Contribute toward development of Corporate Training annual budget and quarterly variance reporting
  • Assist Corporate Training to ensure logistical support for all event details, effective communication strategies for programs and events are developed, and records of training activities, attendance, and progress are accurate and being actively updated
  • Identify, implement and integrate selected assessment tools (hiring, 360, competencies, etc.) into development programs
  • Partner with Director of Global Talent to integrate talent management philosophies and practices into training programs
  • Act as SAP Super User within functional area as assigned
  • Bachelor’s degree in business, management or related field relevant coursework and 10 years of required experience
  • 5+ years of business experience in management, learning and development
  • Demonstrated career progression in the field of training and development, including significant experience in designing and delivering formal training programs to leadership groups
  • Experience using assessments (360 feedback, behavioral or personality, etc.) as part of an overall learning and development strategy is desired
  • Demonstrated program management skills including planning work, managing details, keeping multiple tasks/projects on track, using time well, prioritization, resource management, and delivering reliable results
  • Holds strong business acumen in strategy, industry trends and L&D best practices
  • Aptitude for learning and using technology for both teaching and analyzing data
  • Collaborative approach to problem solving and program development
  • Advanced degree in a relevant field such as business, education, organizational development, etc
  • Relevant certifications, such as PHR, SPHR, ATD or other training association certifications
  • Previous experience using SAP or equivalent ERP
134

Learning & Development Manager Resume Examples & Samples

  • Implementation of the Sales Academy (tailored functional curriculum), plus review of success and recommendations for change
  • Key contributor to the digital learning transformation; introduction of a new digital learning platform, framework, curation of content and embedding digital changes into the business
  • Continued focus on our ‘Emerging Leaders’, through development planning and learning programs to build leadership capability within our teams
135

Learning & Development Manager Resume Examples & Samples

  • Design and develop a learning & development strategy that addresses the needs of the Greater China business objectives
  • Work in close partnership with the China leadership team to conduct training needs analysis and facilitate the provision of suitable education, training and development interventions to meet identified needs
  • Design, monitor and evaluate the training program framework that meets business needs
  • Develop and deliver in-house training courses
  • Develop, coordinate and deliver employee orientation program for all new hires in China offices
  • Establish and maintain the learning management system
  • Establish succession planning process to review talent and develop tailored development plans for HiPo employees
  • Select and interact with external training vendors to develop training programs and negotiate service contracts
  • Manage in-country e-learning programs based on identified needs
136

Learning & Development Manager Resume Examples & Samples

  • Developed and continuously improve learning and development program for Customer Experience Department
  • Organize, plan, schedule, and implement all phases of learning and development and quality assurance from inception to completion
  • Conduct needs assessments with our corporate audience to identify performance gaps
  • Recommends appropriate learning offering/solution to meet business needs
  • Lead the design and development of content including instructional writing, activity creation, training reference materials
  • Build and maintain relationships with managers and subject matter experts across the organization to identify new and leverage existing learning’s and education
  • Gather and validate content for learning deliverables
  • Lead the communication and marketing of programs and initiatives for maximum buy-in, awareness and participation
  • Manage the development and/or implementation of compliance initiatives, such as annual code of ethics, safety and harassment policies
  • Lead our new hire onboarding efforts
  • Facilitates onboarding and training sessions to corporate audiences, as needed
  • Sources learning partners and maintains relationships with outsourced vendors and associates
  • Consults and assists management in developing learning solutions strategies
  • 4- 8 years experience in delivering learning sessions
  • Strong communication including group facilitation and presentation skills
  • Ability to work independently, multi-task, and manage work with minimal supervision
  • Experience in a start up environment is a major plus
  • Excellent verbal and written communications skills
  • Outstanding interpersonal skills; demonstrated influence and excellent communication style
  • Must be adaptable in responding quickly and positively to growth of the business
  • Ability to work under tight deadlines and plan, organize and carry out multiple, detailed tasks
  • No drama, get - things - done attitude
  • Knowledge of learning management systems (LMS)
137

Global Learning & Development Manager Resume Examples & Samples

  • Track record of project management skills and expertise across small to medium scale projects
  • Experience of leading ‘development’ initiatives i.e. training, coaching, learning initiatives
  • Strong interpersonal, communication and presentation skills
  • Financial acumen
  • The ability to work successfully in a fast paced environment with the need to manage constant change. The ability to deal with ambiguity – ready to change gears and plans quickly
  • Experience of working within a complex, matrixed environment
  • Develop in partnership with aligned L&D Business Partners the required function or site L&D strategy that clearly defines capability priorities aligned to the business agenda
  • Conduct learning needs assessment in collaboration with the business to clearly understand and define the capability gaps utilizing diagnostic processes such as GEMBA, role analysis, focus groups, interviews etc
  • Work with Business Subject Matter Experts (SME’s) to agree target populations, craft precise learning objectives and clearly define the evaluation mechanisms and measures of success
  • Ensure learning & development solutions are developed and deployed using global frameworks, standards, systems and processes
  • Support the delivery/facilitation of learning & development interventions where appropriate
  • Ensure the effective delivery & deployment of enterprise/business unit wide solutions and offerings i.e. leadership, business skills curricula within area of responsibility
  • Support the development, deployment and maintenance of required local capability curricula i.e. technical and compliance curricula
  • Support the effective development, deployment and embedding of required capability models and frameworks within area of responsibility and ensure these are ultimately aligned to the new GSK Capability Framework
  • Coach & advise line managers and employees on the GL&D service offerings, capability standards & their effective application
138

Senior Learning & Development Manager Resume Examples & Samples

  • Develop and oversight of curriculum and content for global leadership and management programs
  • Handling of all aspects of new program implementation and maintenance including develop and support for the train-the-trainer sessions and development of course materials for in-house programs
  • Identify and create curriculum for all management training programs, top talent programs, rotational college hire programs and other specific employee populations
  • Utilize classroom, virtual, and online learning methods and blended learning where appropriate
  • Design training measurement plans and conduct course evaluations
  • Coordinate needs assessment process and address learning opportunities
  • Identify external partners for training content and delivery; handle creation of statements of work and negotiation of terms of agreement
  • Identify and implement best practices and opportunities to leverage technology, LMS and other innovative learning practices
139

F&B Learning & Development Manager Resume Examples & Samples

  • An internationally recognized Degree in Hospitality Management, Learning & Development, or a Business related field
  • Five years’ experience in an operational environment across restaurant and bars, F&B hotels operations or a large privately owned restaurants & bars group is essential
  • Proven experience delivering complex learning and development projects within a large multi-national and matrixed company with large multicultural teams
  • Strong consultancy, learning delivery and problem solving skills
  • Proven ability in program development, innovation and design
  • Flexibility to travel where required
  • Strong influencing and negotiating skills across a wide range of stakeholders
  • Excellent communications skills, written and verbal
140

Learning & Development Manager Bb-amazon Business EU Resume Examples & Samples

  • University degree required in Business or Learning & Development
  • Learning/training certification
  • Multiple years of significant experience gained in procurement and/or eCommerce/vendor management
  • Excellent presentation and communication skills for the purpose of knowledge transfer and skill development
  • Excellent one-to-many and one-to-one communication skills in both classroom and tutorial settings
  • Written and verbal fluency in German and English
  • Salesforce knowledge would be a plus
  • Additional language skills: Spanish, French or Italian
141

Learning & Development Manager Resume Examples & Samples

  • Maintains positive internal and external customer service relationships
  • Maintains open lines of communication
  • Plans and organizes work effectively and ensures its completion
  • Meets all productivity requirements
  • Demonstrates team behavior and promotes a team-oriented environment
  • Actively participates in Continuous Quality Improvement
  • Represents the organization professionally at all times
142

Learning & Development Manager Resume Examples & Samples

  • Ability applying adult learning principles, instructional design, program design, development and curriculum planning. Expertise in and learning delivery alternatives and processes
  • Strong facilitation skills with demonstrated ability to engage and influence leaders in both small group and platform learning venues
  • Familiarity with learning technology ranging from LMS to online learning solutions in the context of effective instructional design and performance support
  • Ability to measure program effectiveness leveraging the Kirkpatrick model
  • Provide training direction and programs aligned to the 3D Systems leadership pipeline
  • Assess and determine training solutions for leadership, performance development and technical training
  • Provide logistical support, course development, delivery, evaluation, process measurements, and cost management of L&D
  • Effectively present, facilitate, and communicate with stakeholders, peers, and learners
  • Contribute to process improvements associated with high-potential talent development, competencies, and performance management
  • Assist HR and business teams with a variety of performance & organizational improvement initiatives, as needed
  • 6+ years’ experience in training management functions
  • Proven experience sourcing and selecting global learning suppliers
  • Experience establishing and delivering a corporate curriculum, while meeting program metrics and goals
  • Experience designing and delivering leadership training
  • Experience designing and delivering technical training
  • Candidates must be willing and able to travel up to 50%
143

Learning & Development Manager Resume Examples & Samples

  • Act as a change catalyst in the cultural and organizational transformation of the Hotel
  • Induct, coach, and mentor new Team Members
  • Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments
144

Learning & Development Manager Resume Examples & Samples

  • Acts as a consultant/coach to managerial staff to enhance business performance
  • Leads creation and development of the organizational knowledge management infrastructure
  • Evaluates industry knowledge management best practices and recommends which to incorporate into the business units design
  • PC Literacy (Microsoft Office Suite, Lotus Notes)
  • Leadership and people management skills
145

Learning & Development Manager Resume Examples & Samples

  • A university degree or equivalent experience required
  • Minimum of 3 years experience working in a managerial capacity
  • Experience in hotel operations, preferably Four Seasons or other service environments or
  • Possess adult learning styles and principles
  • Knowledge in Needs Assessment methodologies and learning needs identification
  • Have knowledge or experience in up-to-date learning technologies, such as e-learning options and distance learning
  • Must know theories and the different types of evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels
  • Able to practice project planning tools and processes effectively
  • Good ability in communication and influencing strategies
  • Required to have prior knowledge in Human Resources systems and how they integrate, such as recruitment, selection, compensation, performance management
  • Basic knowledge in budgeting, accounting and financial management
  • Must be current and updated on the relevant industry trends that affect workplace learning
146

Learning & Development Manager Resume Examples & Samples

  • Design, implement, and evaluate effectiveness of key leadership development programs to support the company's business objectives by creating and enabling effective leaders at all levels of the organization. The incumbent will partner with the business to assess developmental needs to build and drive training initiatives
  • Facilitate training material through a variety of mediums including: instructor-lead (internal & external), team building exercises, and web-based interactive action learning programs. Identify additional resources to deliver training and partner with training personnel, managers, Human Resource Managers, and others for the delivery of relevant training
  • Support relevant Talent Management activities. e.g, HiPo Development, Talent Review and Succession Follow-up, Coaching Efforts
  • Lead the identification, selection, implementation and ongoing administration of the Learning Management System (LMS)
  • Enhance organizational performance with learning and development activities (e.g. Lunch & Learn series) for Monroe that can be leveraged at other locations
147

Learning & Development Manager Resume Examples & Samples

  • Deliver the Welcome to Hyatt Regency program for all current and future associates
  • Implement and facilitate all Hyatt training programs
  • Work closely with Managers to determine and implement training needs throughout the hotel utilizing customer satisfaction tools
  • Coach and develop service coaches within each department to deliver skills training
  • Mentor the Corporate Leadership Trainee in conjunction with the Director of Human Resources
  • Oversee cross training and familiarization programs
  • Actively promote learning and development opportunities within the hotel including classroom, experiential and online learning
  • Coordinate compliance training as required
  • Work closely with Hotel Schools and Universities to manage industry placement students and work experience students
148

Area Learning & Development Manager Resume Examples & Samples

  • Effectively Support implementation of the AMEA development plan and strategically drive regional compliance of key learning programs in line with the AMEA Learning Curriculum
  • Determine area training needs by spending time in business and on the floor- building a learning culture and helping individuals develop
  • Identify training needs, be fully involved in leading, implementing learning solutions, help HR leaders to deliver high quality, robust and effective Room to Grow initiatives
149

Learning & Development Manager Resume Examples & Samples

  • Bachelors Degree in related subject or related experience
  • General knowledge of manufacturing processes in GSK
  • Strong knowledge and experience of the end to end learning process i.e. learning needs assessment, program design & delivery and learning evaluation & assessment
  • Proven ability to interpret customer needs and translate these into a coherent programme of work
  • Track record of project management skills and expertise across medium to large scale projects
  • Ability to build relationships quickly and credibly
  • Experience of working within a complex, matrix environment
150

Learning & Development Manager Resume Examples & Samples

  • Design and implement training programs to drive employees performance both for new hires and ongoing talent development
  • Collaborate with product marketing to customize training content tailored to customer facing sales teams
  • Create a learning and development strategy, vision and action plan to implement dynamic learning systems contributing to the success of the organization
  • Design and implement effective tools, training initiatives and processes to close workforce gaps
  • Use appropriate tools and delivery methods to produce blended learning materials promoting learning through self-study, practice, performance support, socialization and knowledge-sharing
  • Develop assessments that measure learner outcomes including productivity
  • 5+ years of relevant industry experience
  • Must have direct people management experience
  • Must have Project and/or Program management experience
  • Ability to assess and track training effectiveness through the use of metrics
  • Managed training teams or delivery to deliver across global organizations in large corporation
  • Ability to collaborate with subject matter experts, stakeholders, and managers
  • Experience developing to current industry and adult learning standards
  • Ability to explain technical topics to novices
  • Demonstrated track record of developing learning that drives performance improvement
  • ELearning publishing and learning assessments development experience
  • Ability to use judgment in selecting proper learning solutions based on learner need
  • Demonstrated ability to communicate difficult concepts and processes using clear and simple language and visuals
  • Demonstrated obsession regarding the customer experience; never settle for good enough, and continually inspire others to do better for the customer
  • Proficient with Microsoft Office Outlook, Word, Excel, and PowerPoint
  • 10+ years of relevant industry experience
  • Must have influencing skills and the ability to lead a functional organization without direct authority
  • MS in Education or Human Resource management or training related field
  • Demonstrated experience in quality assurance audit, performance reporting, and leadership development/ coaching
  • History of sparking improvements in learning strategy and content through collaboration and prototyping
  • Experience in a major corporate training environment working on instructional design assignments across multiple teams or groups
  • Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate (e.g. CPLP, CPT, PMP, etc.)
  • Graduate degree in Instructional Design, Adult Learning, or a related field
151

Emeia FSO Advisory Learning Development Manager Resume Examples & Samples

  • Ideally, the candidate should have learning and development experience or to have developed the skills detailed below in other client facing, senior administrative or project management roles
  • Background and experience in project management, learning deployment and coordination
  • Financial Services technical knowledge and Professional Service experience
  • Commercial awareness. Experience of budgeting and financial management for a learning function would be desirable
  • A desire to embrace and drive change and ability to thrive in ambiguous and evolving environments
  • Experience of working to tight deadlines, under pressure and delivering high quality outputs through others, with a focus on attention to detail and accuracy
  • Credible and comfortable to interact well with people at all levels, with a track record of maintaining strong business relationships
  • Experience of working across borders with different cultures and in a complex matrix
  • Proactive problem solver and creative thinker
  • Strong team player with an enthusiastic, can do approach
  • Understand our business model and have a genuine interest in our strategy
  • Strong IT skills – Word, Excel, PowerPoint
152

Learning & Development Manager Resume Examples & Samples

  • 10+ years’ work experience instructional design, training program management, and training project management
  • Bachelor's Degree or equivalent post-secondary degree required in Instructional System Design, Education, Business Administration, or a related field
  • Experience in assessing performance gaps, analyzing learning needs, designing and developing learning and performance support solutions, facilitating learning activities, and evaluating the effectiveness of learning programs
  • Experience conducting a job task analysis and developing blended learning programs which include face-to-face instructor-led training, virtual instructor-led training, a-synchronous learning activities, self-paced eLearning, electronic performance support, video demonstrations, software simulations, soft skills simulations, and management simulations with gamification
  • Ability to manage multiple WW projects with minimal oversight, in a fast-paced, frugal environment with multiple and sometimes changing priorities
  • Ability to influence and partner with different levels including senior leaders of a WW organization to achieve results
  • Excellent written and verbal communication, interpersonal skills; high quality document and report preparation
  • Experience working with business and learning technologies including Microsoft Office, eLearning development software like Articulate Storyline, Adobe Captivate, Adobe Connect, DITA XML, Learning Management Systems, Microsoft SharePoint, A/V software and A/V equipment
  • Strong business and HR acumen, including problem solving skills, critical thinking
  • Ability to deliver results in a dynamic and ambiguous environment
  • Proven effective consulting skills with an ability to drive impact
  • Ability to travel WW
  • Master's or Doctorate degree in Education, Human Resource Management or a related discipline
  • Knowledge of learning sciences research
  • Instructional Design certification
  • Facilitation certification
  • ELearning development training and/or certification
  • Advanced website development experience
  • Lean, Six Sigma certification
153

Learning & Development Manager Resume Examples & Samples

  • Consult with business partners across geographies to define and craft tailored learning solutions
  • Ensure learning and development needs are matched with business objectives across GCP
  • Ability to work with Instructional Designers and vendors to keep everyone on task and manage deliverables according to an agreed upon timeline
  • Ensure curricula and courses are mapped appropriately and published in the Learning Management System in a timely matter
  • Demonstrate thought leadership and the ability to drive innovation
  • Proven project management and experience with leading multiple project concurrently
  • Measure and report on the impact and effectiveness of training programs
  • Ability to use Microsoft Office Products in Word, PowerPoint, Excel and Project a must
154

Learning & Development Manager Resume Examples & Samples

  • Proven experience developing and delivering leadership development, hospitality and/or service training programs
  • Experience developing training initiatives around Strengths Based Leadership (Gallup StrengthsFinder)
  • 3-5 years leading a training team or multiple individuals in a supervisory capacity
  • Strong interpersonal skills to build relationships across all organizational levels and functions
  • Outstanding communication (verbal & written) presentation and facilitation skills
  • Proficiency in all MS Office programs (including PowerPoint, Publisher, Excel and Word)
  • Comprehensive knowledge of the technologies and resources available to support training programs
  • Experience utilizing ADDIE or other instructional design models
  • Experience using rapid eLearning development tools (Storyline/Articulate preferred)
  • Experience with external LMS vendors (Skillsoft preferred)
  • Energy and enthusiasm which demonstrates a passion for teaching, coaching and leading
  • Ability to work a flexible schedule and overnight travel as necessary
  • Bachelor’s degree and 4-8 years related training/adult education experience; or equivalent combination of education and experience
155

Senior Learning & Development Manager Resume Examples & Samples

  • Design and implement inspiring and innovative on-boarding and leadership development experiences for employees
  • Design innovative and engaging learning solutions that can be delivered in person, virtual and on demand
  • Develop and oversee the implementation of social learning, eLearning and other current development methods
  • Drive involvement of RingCentral business leaders in learning activities
  • Partner with the sales and customer care learning functions to evaluate existing learning management solutions for potential leverage and broader usage
  • Manage the budget for employee and manager development and support the annual budgeting process
  • Evaluate and manage external vendors
  • Other responsibilities as assigned
  • At least 7 years of previous experience designing and delivering innovative and impact learning solutions
  • Experience creating innovative and scalable on-boarding experiences
  • Intellectual curiosity, a deep growth mindset, and the desire to constantly improve
  • Proven ability to partner and communicate with key stakeholders
  • Strong leadership skills and experience managing cross-functional relationships and priorities
  • Expert-level facilitation skills
  • Exceptional collaboration and influence skills at all levels of the organization
156

Learning & Development Manager Resume Examples & Samples

  • Bachelor's degree from an accredited college or university in training and development, human resources, organizational development, education, instructional design, or related field
  • A minimum of five years’ experience in training needs assessment, course/curriculum development and delivery, evaluation methodologies and managing educational services
  • A Master’s degree in training and development, organizational development, instructional design or a related field
  • Prior experience with a learning management software system to develop and manage online courses and materials
  • Training, learning and development professional certification credentials
  • Experience working in a library or other educational/knowledge-based organization
157

Learning & Development Manager Resume Examples & Samples

  • A four-year degree from a college or university program is required plus a minimum of 5 years experience in learning and development related responsibilities, such as needs assessments, program design, and curriculum development
  • Proficient in the company Learning Management System (LMS),
  • Minimum 3 years’ experience working with the SuccessFactors tool
  • Real estate industry experience preferred
  • Post graduate degree preferred
  • Ability to provide efficient, timely, reliable and courteous service to customers
  • Ability to effectively present information
  • Ability to work with, develop and present training initiatives to corporate heads
  • Ability to provide excellent internal and external customer service. Excellent interpersonal skills
  • Requires solid knowledge of financial terms and principles
  • Ability to calculate intermediate figures such as percentages
  • Ability to comprehend, analyze, and interpret complex documents
  • Ability to solve problems involving several options in situations
  • Requires advanced analytical and quantitative skills
  • Intermediate skills with Microsoft Office Suite
  • Proficient in course development software tools such as Adobe Acrobat, Captivate, Snagit, etc
  • Knowledge of adult learning theory (ADDIE)
  • Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines
  • Responsible for setting work unit and/or project deadlines
  • Errors in judgment may cause short-term impact to department
158

Learning & Development Manager Resume Examples & Samples

  • Develop & deliver creative, blended learning solutions – this includes creating and curating digital content that stands on its own and/or supports live events in a variety of formats (key note presentations, lunch and learns, roundtable/group coaching, classroom style, interactive workshops)
  • L&D EXPERIENCE: Minimum of 4 - 6 years in learning & development roles in a dynamic environment– including true ownership and execution of design, development, execution and measurement
  • PROJECT MANAGEMENT: Planning and executing learning and development initiatives/events – managing multiple projects at once and thriving with both long term planning and immediate needs
  • PRODUCING RESULTS:Moving from ideas to action quickly and constantly moving things forward
  • USING TECHNOLOGY: Comfort with basic productivity software (MS Office), Learning Management Systems (Bridge is a plus!) and platforms (online, mobile, social, etc), webinar/video conferencing tools
  • DETAIL ORIENTATION:Relentless quality control (grammar, voice, accuracy) and design application (branding, style aesthetics) in content and experiences
  • COLLABORATIVE SELF MANAGEMENT: Driven and motivated self-starter who can work autonomously AND manage up and across – building and maintaining strong relationships will be crucial to success
  • PRESENCE: Confident presentation skills and ability to comfortably speak in front of a group – including senior level leaders; Ability to communicate effectively and flexibly with a variety of audiences
  • CURIOSITY: A habit of self-development through reading, networking and participating in local events with providers and peers; Interest in music and learning about our business and artists is a plus
159

Learning & Development Manager Resume Examples & Samples

  • 3+ years of experience working within a Human Resources role directly tied to training, facilitation, and/or training development
  • Working knowledge of Human Resources/Learning and Development concepts and practices
  • Ability to assess training needs and develop strategic plan accordingly
  • Ability to thrive in a fast-paced, shipboard environment with limited contact with friends and family on shore
  • 1+ year in a leadership or operations role preferred
  • Previous experience within the cruise industry and/or Disney experience a plus
  • Knowledge of Fidelio and/or SAP a plus
  • Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
  • Complete a pre-employment medical
  • Obtain a criminal background check
  • Bring approved work shoes
  • Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination
160

Learning & Development Manager Resume Examples & Samples

  • Design of curriculum and training assets (e.g., comprehensive on-boarding system to reduce time to productivity)
  • Promote a learning culture through the creation of employee development programs, conversations and tools
  • Partner with People & Culture and multiple brand leaders to understand future organizational needs and development gaps/strategies
  • Define and implement appropriate metrics that evaluate the success and impact of development. Using data measure impact and identify opportunities for continuous improvement
  • Collaborate with Global HR, business SMEs, third party suppliers, and other learning professionals to build organizational capabilities that support execution of our strategy
  • Develop and execute on a roadmap for curriculum maintenance and re-design
  • Collaborate with Marketing and Communications on the tools that help us attract, engage and retain top talent
  • Inspire and challenge team to constantly look at new ways to strengthen our employee brand loyalty
161

Learning & Development Manager Resume Examples & Samples

  • Minimum of 7 years experience in a corporate training environment
  • Direct people management experience
  • Ability to oversee the daily operation of corporate learning and development staff. Directs staff in the development and implementation of departmental policies, procedures and programs. Manages the activities of a section or department with responsibility for results including costs, methods and staffing. Adheres to both company policy and governmental regulations concerning department and direct employee activities. Manages departmental structure, workforce planning, career development, training, planning and budgeting. Responsible for department budget. Performs hiring, firing, objective setting, performance appraisals, coaching and pay reviews
  • Ability to track training effectiveness through the use of metrics
  • Working knowledge of instructional design protocol such as ADDIE, ISD, or SAM
  • Excellent leadership, instructional, organizational, project management, and written and verbal communication skills
  • Excellent knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, instruction methods and coordination of people and resources
  • Able to meet aggressive deadlines and handle multiple and complex projects
  • Able to participate in and facilitate group meetings
  • Experience collaborating with leaders across organizational boundaries
  • Demonstrated experience implementing new training programs and/or resources
  • Plans and manages company's internal programs for professional development, technical and non-technical job skills training
  • Manages the activities involved in the design, preparation, delivery and need assessment of training and development programs for company managers and employees
  • Determines company needs for first-line supervisory and management development training, as well as interpersonal skills and communication training
  • Performs training needs analysis, curriculum development, selection and/or development of classes, program delivery and evaluation, and administration
  • Develops and/or approves content, methods, and materials for training staff and may conduct courses. Develops methods for evaluation of program effectiveness
  • Develops and may deliver various programs, such as new employee orientation, performance management and/or organizational development training
  • May also assist in the development of the company's career planning and skills inventory programs
162

Learning & Development Manager Resume Examples & Samples

  • Engaging with stakeholders across the Group in supporting the effective delivery of clinical and non-clinical training and development
  • Identifying an appropriate LMS to work in partnership with our core HR system
  • Managing the training planning and reporting process, evaluating training provision and working with training providers
  • Designing and facilitating (where appropriate) training provision including e-learning and other workplace learning
  • Developing a leadership development framework to support talent management and succession planning
  • Supporting the Group in achieving our development and apprentice programme growth aspirations and maximising the apprenticeship levy
163

Learning & Development Manager Resume Examples & Samples

  • Collaborate with Career Development Committee to understand both individual and overall cohort training/development needs
  • Track individuals’ training attendance vs recommendations
  • Member of Nordic HR team with close cooperation with local operations managers and other HR platform, managers/teams eg CD, recruiting etc involving in strategic/holistic discussions (related to the Nordic people agenda) and related actions
  • Work with key internal stakeholders to maximize support for training engagement and attendance
164

Greenlight Learning & Development Manager Brazil Resume Examples & Samples

  • Proficiency with online and elearning software such as Articulate, Captivate, or Camtasia
  • Experience leading a team of trainers. Remote management experience a plus
  • Familiarity with adult learning theories and methodologies (such as ADDIE, SAM, AGILE)
  • Willingness for occasional domestic or international travel (LatAm)
165

Learning & Development Manager Resume Examples & Samples

  • The purpose of the job is to be the learning excellence centre for the business, regarding internal talents. This means providing and continually developing top of the class end to end processes on organisational and individual development in order to ensure growth and development for all managers/employees in the context of business needs. This includes at strategic level developing L&D strategy for the centre, implementing L&D Strategy and at operational level training needs analysis, identification of training/development solutions and delivery of training programmes, in order to grow the capabilities of all managers/employees in the context of business needs
  • Generalist HR experience of 5-8 years, or development specialist experience of 5-8 years
  • At least 3-5 years leadership experience
  • Verbal, numerical and conceptual reasoning ability
  • Proven track record of operating effectively within a team-based environment, including group problem-solving techniques and facilitation skills
  • Experience in negotiating with members of leadership team
  • Experience in coaching line managers on human-resources-related topics, delivering training
  • Excellent communication, negotiation and influencing skills
  • Strong client focus
  • Ability to work in an ambiguous and fast paced environment
  • Performance orientation
  • A self starter who can work autonomously
  • Ability to handle multiple tasks and initiatives and solve complex problem
  • Excellent planning, organizational and follow up skills
166

Learning & Development Manager Resume Examples & Samples

  • Develop new training programs, modify and improve existing programs
  • Prepare annual hotel training plans and budget
  • Plan and deliver training and development programs to all employees: Orientation, Train the Trainer, Development program, Supervisory skills and all soft skills training
  • Prepare monthly, quarterly and yearly reports
  • Interact with other outside training companies to organize training courses for Hotel associates
  • Perform any other duties which assigned by the management from time to time
167

Learning & Development Manager Tax-uki Resume Examples & Samples

  • Deliver world class learning through the facilitation of learning, both classroom and virtual. This role can be based in either London or Birmingham, with periodic travel required
  • Lead on the strategic evaluation of return on investment of learning delivered by the team and implement appropriate changes in order to maximise the performance development culture within the practice. Assume key leadership role in continual process improvement projects that positively impacts the team and our service delivery
  • Build and maintain strong stakeholder relationships with the business in order to offer an agile and fit for purpose curriculum
  • Provide leadership and build motivation within the team, acting as a role model, particularly during periods of change
  • Line manage, coach and counsel the Talent Development Learning Consultants and Learning Coordinators to increase performance standards and to enhance knowledge, skills and competence within their roles
  • Support the UK&I Talent Development function by undertaking operational activities, broader Finance activities and budgetary responsibilities, and management of external suppliers, etc
  • Clear functional expertise and experience across the L&D spectrum, including design and facilitation
  • Experience in learning deployment, coordination, coaching, counselling and managing the day to day activities of direct reports
  • A background and experience in complex project management, ideally within a Professional Services firm
  • Strong IT skills – Word, Excel, Outlook, Sharepoint
  • Extensive experience of working in Learning and development
  • Track record of maintaining strong business relationships
  • A desire to embrace and drive change whilst identifying and implementing process improvements and demonstrating best practice
  • Excellent people management, coaching and interpersonal skills with an ability to manage difficult conversations
  • Highly organised with an attention to detail, an ability to deliver to deadlines and to prioritise effectively
  • Ability to juggle conflicting demands on time and prioritise effectively
168

Learning & Development Manager Resume Examples & Samples

  • Evaluate the effectiveness of the training for ROI and ROE
  • Seek feedback from participants and their managers for effectiveness of learning and development programs
  • Create a learning environment where each person has a personal development plan
169

Learning & Development Manager Resume Examples & Samples

  • Define the most effective learning mix (i.e. instructor led, e-Learning, blended learning, social learning) for the agreed target audience, applying the 70/20/10 principles and good instructional design within each learning project
  • Broker resources and/or capabilities across the GL&D function and business to develop agreed solutions i.e. Centre of Excellence support, partnering with business subject matter experts, technical workplace trainers. This includes interfacing with the external supply base where appropriate
  • May lead or manage a small number of learning advisers and learning coordinators
170

Senior Learning & Development Manager Resume Examples & Samples

  • 7+ years of relevant experience; 5+ years of Training and Development experience
  • Detailed knowledge of Sales training tools and potential vendor partnerships
  • Previous Management / Supervisory experience
  • Experience in executing employee engagement initiatives
171

Learning & Development Manager Resume Examples & Samples

  • University Degree preferably in Business Administration or Industrial Engineering
  • Minimum 8 years experiences in HR preferably within learning function
  • Knowledge of different learning tools
  • Previous people management experience is a plus
  • Proficient in both written and spoken English
  • Possess and demonstrate excellent skills in presentation, facilitation, and communication in a group environment
  • Creative thinking balanced with strong analysis that can provide insight into the business case, solution or project direction
  • Have strong interpersonal, written and verbal communication skills with the ability to speak interpersonally with diverse individuals, report to management and meet with vendors
  • Strong planning and organization skills
172

Learning & Development Manager Resume Examples & Samples

  • Proven track record in training, consulting, facilitating, managing and collaborating up, down, and across organization levels, preferably in a matrix organization
  • Pragmatic, practical business leader in developing workforce capabilities
  • Develop talent pool of internal candidates who are ready for key positions/assignments to address current and future needs
  • Participates in the development of HR strategies to drive business results
  • Supports HR Executives/Managers with practical tools to increase their workforce capability, develop and retain talent, and drive associate engagement
  • Experience with High Performance Manufacturing/Distribution plants is a strongly preferred
  • B.S. Organizational Development or equivalent work experience is required; Master's in Industrial Psychology or Organizational Design is a strong plus
  • 6 years working experience leading enterprise-wide HR training, development and/or learning processes or consulting experience
  • Background in instructional design and curriculum development is required
  • Excellent communication, presentation, and group facilitation skills are a must
  • Computer skills and proficiency with MS Word, Excel, and Power Point
  • 25% travel; may include global travel
173

Learning & Development Manager Amsterdam Resume Examples & Samples

  • Facilitating training sessions, development days and opening courses
  • General support for HR managers and management team in stores
  • Implementation of all the training projects from the headquarters in Spain
  • Identify and assess future and current training
  • Draw an overall or individualized training and development plan that addresses needs and expectations
  • Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
  • Responsible for maintaining accurate and up-to-date training records and personnel files
  • Manage training budget
  • Responsible for the organisation of all logistics needed to run training events (bookings, confirmations, venues, materials)
  • Responsible for new starter surveys and key L&D reports
  • Liaising with queries and requests from all internal customers
  • Collaborating in creating and publishing content on iNET
  • Strong organizational, planning and time management skills
  • Strong accuracy and attention to detail
  • Excellent communication (both verbal and written) and interpersonal skills in Dutch and English
  • Able to multitask, flexible and adaptable to changing demands
  • Proactive and problem solving attitude
  • Able to work independently and as part of a team
  • Empathetic, keen and able to build professional relationships
  • Able to make decisions and achieve goals
  • Consistent, reliable and accountable
  • Creative and innovative approach
  • Self-motivated and able to motivate others
  • Interest in the development of individuals, retail challenges and technology applied to learning
  • Computer literate with experience in the use of Microsoft Office (specifically Excel, Power Point and Outlook)
  • Proven work experience as a training manager
174

Assistant Learning & Development Manager Resume Examples & Samples

  • Assist the Learning & Development Manager to conduct a minimum of one training needs analysis per year identifying all the training required for the Hotel
  • Assist the Manager to design, implement and evaluate training and development programs as identified by Training Needs Analysis
  • Proper administration of the Training Department
  • Prepare materials prior start of any Training
  • Compile all monthly reports and submit to Learning & Development Manager
  • Set up the training room well in advance before the training starts
  • To coordinate and monitor the following training programs as per the instruction of the Learning & Development Manager
  • Ensure facilities, equipment and materials are well maintained and the training room is always well maintained
  • Follow-up of passport stamp for all ambassadors
  • Follow-up with departmental trainer to collect their monthly departmental training programs and attendance
  • Conduct regular audit, evaluate and provide constructive feedback to Departmental Trainers on their performance
  • Update Training Record system for each Ambassador
  • Ensure the Training Library is kept clean and well arranged
  • Compile and monitor the Trainee Programs
  • Maintain close contacts with local colleges, hotel schools and universities
  • To participate actively in Career Fairs
  • To carry out any other reasonable duties as assigned by the Learning & Development Manager
175

Learning & Development Manager Resume Examples & Samples

  • To conduct training needs analysis per year identifying all the training required for the Hotel
  • To develop a comprehensive training plan of all training activities for the year to be reviewed quarterly and recommendations made where necessary
  • To liaise with professional bodies, training institutions and consultants to source out and develop with the appropriate program
  • To assist all departments in preparing for Human Resources Management Operations Review including conducting a self-audit for the Training Department
  • To ensure that the Department’s Operational Budget is strictly adhered to and that all costs are strictly controlled
  • To plan the Hotel’s Training Budget
  • To assist the Director of Talent & Culture in the smooth and efficient running of the Human Resources Department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered
  • To manage and development the ambassadors, ensuring that they are developed to their maximum potential and efficiency and monitor their performance to Stay current with Training Philosophies and Methodologies
  • To manage an up-to-date Training Resources Centre fully-equipped with training facilities
  • To ensure the security of training facilities, equipment and materials
  • To assist the Executive Committee in identifying the training needs within each department
  • To advise the Director of Talent & Culture of any new support materials that would be beneficial to the Hotel
  • To respond to changes on the Human Resources Functions as dictated by the hotel
  • To ensure that the recommended quota of Departmental Trainers are trained and maintained for each department
  • To ensure the maximum utilization of Departmental Trainers are trained and maintained for each department
  • To regularly audit, evaluate and provide constructive feedback to Departmental Trainers on their performance
176

Learning & Development Manager Resume Examples & Samples

  • Direct supervisor of small team consisting of approximately 4-8 people
  • Create and maintain all new hire and continuing educational curriculum, including training guides, eLearning’s, workbooks, handouts, tools, charts job aids, and PowerPoint presentations
  • Delivering daily, weekly, monthly agent level communications
  • Establish effective and consistent flow of information between curriculum, ad hoc communications and knowledge base
  • Act as the ambassador for the tool, communicating with learners, admins and content creators on an ongoing basis
  • Manage and assign content to the appropriate groups
  • Identify effective resources and technologies that will benefit Young Living’s learning and development, including curriculum development software, Learning Management Systems and Knowledge Base platforms
  • Conduct regular assessments on team usage and pull weekly reports
  • Review, edit and format training materials to ensure content and formatting consistency across all learning platforms
  • Collaborate with subject matter experts to develop training materials
  • Regularly maintains and updates course content based on quality reviews and feedback from field trainers, learners, Operations team, and other functional areas
  • Design and conduct learning evaluation surveys and monitor / report on feedback
  • 2-4 years’ work experience as a content developer, with a background in learning and development, training, project management
  • Experience managing multiple projects concurrently
  • Experience implementing and maintaining an LMS platform strongly preferred
  • Proficient in establishing priorities and meeting swift deadlines in a fast pace, rapidly changing environment
  • Able to communicate effectively with business leaders at all levels
  • Experience with curriculum development software
  • Highly organized, detailed-oriented, and self-directed
  • Experience with MS Office applications - primarily Word, PowerPoint, Excel
  • Experience leveraging standard eLearning tools and web-based meeting tools (WebEx, LiveMeeting, Go-to-Meeting, etc.)
  • Strong presentation skills with ability to facilitate and command a room
  • Aligns with our company culture and has an authentic approach to connecting with people
  • 2 year management experience strongly preferred
  • 4 year Degree Preferred
177

Learning & Development Manager Resume Examples & Samples

  • To assist all departments in preparing for Talent & Culture Management Operations Review including conducting a self-audit for the Training Department
  • To assist the Talent &Culture manager in the smooth and efficient running of the Talent & Culture Department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered
  • To advise the Talent & Culture of any new support materials that would be beneficial to the Hotel
  • To respond to changes on the Talent & Culture Functions as dictated by the hotel
178

Learning & Development Manager Resume Examples & Samples

  • Be the primary point of contact for Client Services training needs
  • Identify new and changing requirements to employee and customer training through interviewing, job & skills analysis, training needs analysis
  • Initiate, plan and implement new training programs based on new product launches, acquisitions, changes in processes
  • Design and govern a centralized employee & public training, mentoring and continuous education framework for Client Services across multiple channels (classroom, webinar, self-service)
  • Manage the creation, maintenance and development of internal training curricula for 5 product lines
  • Be accountable for scheduling and assigning training resources
  • Manage a global virtual team of training specialists based out of India and US offices
  • Measure quality of employee and public training, carry out quality improvement initiatives
  • Manage regular skills verification for Client Services
  • Manage and improve Cvent client certification program
  • Identify cost saving opportunities in training and initiate cost improvement projects
  • Drive innovation and integration of state-of-the-art adult learning techniques in Client Services training program
  • Provide business requirements to training processes automation, contribute to selection and implementation of a learning management system (LMS)
  • B.Sc./M.Sc. degree in adult learning & continuing education or relevant experience
  • 7+ years of training experience, 5+ years of employee and customer training management experience in professional services or customer service environment, in a technology company
  • Experience managing global multi-cultural teams (US, India)
  • Hands-on experience creating interactive engaging online training classes
  • Knowledge of Adobe Captivate preferred
  • ASTD training and certification is preferred, knowledge of COPC framework is preferred
  • Excellent presentation and writing skills
  • Dedicated mentor, willing to share best practices and ensuring continuous education for Learning & Development
  • Experience in M&A projects preferred
179

Learning & Development Manager Resume Examples & Samples

  • Works in conjunction with the Head of HR, Asia Pacific to create a professional Learning and Development strategy which is aligned with the performance management and competency framework and business strategy
  • Partners with the Regional Leadership team to identify training and development needs by analysing workforce skill capabilities, organisational results, job requirements, operational issues, plans and forecasts
  • Conducts in-depth job-task analysis and/or needs assessment to identify learning objectives, and to determine training solutions and other performance enhancement solutions (e.g., management reinforcement, rewards, role clarity, job aids, etc.)
  • Consults with managers and various team members to develop individual training program goals, overall program objectives, and module objectives
  • Works closely with the global Learning and Development team to leverage ideas and create efficiency whilst ensuring consistency where relevant
  • Applies knowledge of instructional design theory to design course content, working with subject matter experts, management and facilitators etc
  • Works with U.S team to oversee Learning Management System and learning technology infrastructure that delivers eLearning to employees
  • Applies knowledge of adult learning theory to identify appropriate training and methodologies based on audience learning styles, course content, and audience location. Solutions include instructor-led, online, self-paced e-Learning modules or a blend of approaches
  • Works with e-Learning specialists to develop more sophisticated e-Learning programs and applications
  • Researches, selects, and modifies existing training curriculum, content, materials, job aids, etc. to meet learning needs
  • Reviews program evaluations, test results, and participant and manager feedback on training effectiveness to make recommendations for program improvement
  • Designs and deploys methodologies to evaluate training effectiveness; analyse and report on results
180

Learning & Development Manager Resume Examples & Samples

  • Academic qualification in Human Resources or Hotel Management preferred
  • Experience in training is required, including training needs analyses, training implementation and training efficiency audits
  • Must be highly motivated individual; able to lead and motivate team members
  • Strong language abilities - English and Chinese
  • Good communication and facilitation skills
181

Learning & Development Manager Resume Examples & Samples

  • Constantly diagnose individuals, teams and organizations short and medium-term needs , build up clear learning strategy and provide the effective learning and development solution
  • Create, roll-out and evaluate high quality learning solutions that combine a variety of media/methodologies and foster L’Oréal culture - Facilitate learning events & workshop by respecting the unique learning experience
  • Measure the learning impact for continuous improvement and communicate to the business, use of data and metrics to drive learning activity as a business
  • Provide a systematic learning solution/approach to the R&I employee and constantly promote & communicate to all , define the budget allocated and optimize learning investments efficiency
  • Promote learning activity and contribution to business, internally and external
  • This role link between business needs and people solutions by establishing the training solution for different level
  • Clear identify , develop and closely follow up the development plan of key talents in the organization in different layer and take the lead of management trainee program management in R&I
  • Take leadership on assigned people engagement projects including R&I sharing day & family day event organizing , and specific pulse improvement project
  • Support the HRD on the talent review material preparation, implementation as well as the individual talent development follow up & tracking
  • Bachelor Degree, major in chemistry/biology or other scientist related is a plus
  • Around 8-10 years of work experience in international company on training and relevant people development or organization development, working experience in R&D environment is a plus
  • Excellent oral and written communication in both Chinese and English, strong ability to facilitate and provide feedback
  • Excellent communication skills, interpersonal skills, presentation skills and training skills. Experienced trainer or meeting / workshop facilitator
  • Good project management skills, leadership skills and coaching skills
  • Creative , open and passionate
182

Learning & Development Manager Resume Examples & Samples

  • Functional and strategic project leadership and management responsibility
  • Cross functional /multi-channel development, implementation and management of global projects
  • Deliver needed training programs for functional and general skill development as well as certify trainers to deliver complex training programs
  • Partner with managers to assist internal clients to respond to employee development needs
  • Program and Project Management
183

Learning & Development Manager, Greater China Resume Examples & Samples

  • In partnership with business leaders and HRBP, identify, analyze and provide workable solutions for their development needs, with a focus on people leaders and professionals across client groups. (i.e in-tact team interventions, tailored workshops, Team building activities etc.)
  • Exhibit capability to identify innovative ways for L&OD to support the business strategy
  • Mature and possess a strong sense of responsibility
  • Proactive and collaborative team player
  • Ability to develop courses and systematic solutions
  • Strong facilitation and training delivery capability (in bilingual)
  • Good planner
  • Multi-task management skill
  • Strong English speaking, reading and writing skills
184

Learning & Development Manager Resume Examples & Samples

  • Partner with HR and the business to design and implement core learning interventions to drive high-performance throughout the organisation
  • Measure the effectiveness of existing core development programmes (Leading to Win), evaluating the impact on stated performance indicators and business performance, recommending changes to enhance provision in this area
  • Lead an effective and robust annual performance management process to include the design and delivery of learning interventions, communication and employee engagement activities
  • Lead and/or support in the development of end-to-end talent/succession mapping framework to drive key processes which deliver strong talent pipelines across the organisation
  • Build and implement a change management learning programme in support of global business transformation
  • Lead and/or support on People projects for Travelport e.g. employee engagement survey, EVP
  • Liaise with third party providers to support the onsite delivery of instructor led learning
  • Provide group facilitation and individual coaching support for the business, where relevant and required
  • Previous experience of creating and implementing learning and development programmes across a global customer orientated business, ideally from a sector where product or technology is the focus
  • Ability to translate business requirements into innovative and effective learning solutions that demonstrate an effective ROI
  • Proven track record in the design of effective talent initiatives and learning and development solutions for all organisational levels, at varying scale and across global cultures
  • Expert knowledge across all areas of talent management, with specific focus on L&D, performance management and talent management
  • Demonstrated working knowledge of relevant tools and systems, specifically LMS and performance management (including 360 feedback)
  • Commercial and business oriented with a performance mindset
  • Proven ability to gather and analyse data and draw meaningful conclusions, insights and recommendations
  • Experience of implementing and managing an employee survey is preferred
  • Proven experience in leading virtual Teams in a matrix environment
  • Strong project lead experience
  • Ability to influence and communicate with a broad range of stakeholders, across all levels of the organisation
  • Self-motivated and ability to excel under pressure
  • Discretion and awareness of confidentiality
  • Annual Revenue Budget: n/a
  • Number of Countries: Global
  • Direct reports: n/a
185

Learning & Development Manager Resume Examples & Samples

  • Take full responsibility for the delivery of the Learning and Development strategy and prepare assessments and gap analyses in collaboration with Human Resources Business Partners
  • Take full responsibility for compliance with statutory requirements with regards to learning and development of the organisation
  • Effective workplace skills planning and implementation
  • Management of learnership programme
  • Management of bursary programme
  • Management of Learning and Development administration
  • Provide legislative advice and information in collaboration with legal compliance
  • Gather and analyse development needs (including qualification levels) for employees and organisation in consultation with stakeholders
  • Research, propose and deliver suitable development solutions
  • Accreditation of learning programmes
  • Establish and maintain appropriate systems for measuring necessary aspects of employee development
  • Monitor, measure and report on staff development plans and achievements within agreed formats and timeframes
  • Champion the learning environment
  • Maintain awareness and knowledge of contemporary development theory and methods, and provide guidance to executive and management
  • Design and develop assessment tools, training materials and training programs (company specific and unit standards)
  • Develop and coach skills transfer capability within the leadership group
  • Manage delivery of development interventions through
  • Subject matter experts
  • External service providers
  • Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards
  • Manage resources and budget
  • Fulfil line management responsibilities for a small team
  • Change agent
  • Drive learning and development in line with the employment equity plan
  • Monthly training reports for all initiatives
  • INSETA annual work place skills plan and training report
  • Bachelors degree or studying towards
  • Facilitator and Assessor INSETA qualification preferred
  • Certified Skills Development Facilitator
  • Experienced facilitator
  • Minimum of 5 years experience in a learning and development role
  • Minimum of 2 years experience at a management level
  • Minimum 3 years experience in the design and development of assessment tools
186

Learning & Development Manager Resume Examples & Samples

  • Strong compliance background including experience of ensuring training meets regulatory needs
  • Experience of working in a highly regulated environment e.g. Pharmaceuticals, Medical Devises, Aerospace, Food Manufacture
  • Coach and advise line managers and employees on the GL&D service offerings, capability standards & their effective application
187

Learning & Development Manager Resume Examples & Samples

  • Bachelor's Degree preferred with 3-5 years of experience in learning & development or field sales training
  • 3-5 years of progression in learning & development OR training environment
  • Evidence of strong organizational and planning skills
  • Critical and strategic thinking
  • Cross-functional knowledge of sales, customer service and operations
188

Learning & Development Manager Resume Examples & Samples

  • 15+ years of experience in a services or high tech industry
  • 12+ years of experience in managing large-scale programs focused on learning and development, human capital, or people programs, including presenting to and interacting with senior leaders in a consultative manner
  • 5+ years of experience with leading teams in a collaborative, matrixed environment
  • Experience with the design, development, and implementation of a corporate learning strategy, performance support, and service offerings and curricula
  • Experience with Microsoft Office, including Word, Excel, and PowerPoint
  • Experience with developing and mentoring staff at all levels and building internal capacity to deliver quality and highly innovative learning and development services
  • Knowledge of HR disciplines, including competency modeling, performance management, recruiting, and onboarding
  • Experience with designing and implementing learning programs using social, mobile, gamification, and micro-learning
  • Ability to deliver exceptional results in a matrixed organization
  • Possession of excellent organizational and project management skills
  • Possession of excellent analytical, client relationship management, and problem–solving skills
  • MA or MS degree in Instructional Design or related field
189

Learning & Development Manager Resume Examples & Samples

  • To source, direct and support all Personal development learning and development initiatives in Taylor Wimpey
  • To align all development with the Company’s Talent, Recruitment, Reward and Retention objectives
  • To identify and suggest new and refreshed learning and development requirements in line with business requirements
  • To continually measure effectiveness of learnings through key identified metrics
  • To provide a focal point of advice and support for learning and development requirements in the business with HR Business Partners and their stakeholders
  • To facilitate at key learning, assessment and development centres
  • To create and align the frameworks and subsequently measure return on investment for development within Taylor Wimpey
  • To manage the process for the Taylor Wimpey Production Academy
190

Contact Center Learning & Development Manager Resume Examples & Samples

  • Manages Technical Writer, Curriculum Development resource, and SME’s
  • Interviews SME’s and Agents to gain insights to learning challenges
  • Conducts Train the Trainer sessions with remote Staff
  • Oversees design and/or sources and relevant learning solutions that support strategic goals/objectives and new hire onboarding
  • Liaises, collaborates and negotiates with internal and external training providers for the quality of learning solutions that align with strategic objectives
  • Evaluates and quantifiably assesses the overall effectiveness of learning solutions
  • Ensures delivery of high impact, interactive, and e-learning materials that include formal and informal training session and leader-led sessions
  • Collaborates with cross-functional partners and business leaders to facilitate development of learning roadmaps for the outsourced contact centers
  • Implements Knowledgebase solutions for contact center standard operating procedures
  • May Travel to Contact Center Sites to deliver training
  • Uses Adobe Captivate, Brainshark and Go to animate to build curriculum
  • Builds all elements of training plan including facilitation guides,participant guides, exercises, and certifications
191

Learning & Development Manager Resume Examples & Samples

  • Analyze training performance: Assess all aspects of the training function at JM Lexus including needs assessment, design, delivery and evaluation
  • Support strategic training and development initiatives: You will define training and development strategies for the dealership
  • Assess performance gaps both at the department and individual level and develop learning and performance support solutions
  • Deliver instructor led training courses or be able to identify and utilize other resources as trainers when necessary (train the trainer). Training is required for Sales and Service areas
  • Facilitate group and individual training sessions
  • Ability to develop training materials, curriculums, and programs with instruction design
  • Capable of turning education and training strategy into reality
  • Flexibility to adapt training needs around changing organizational needs
  • Understanding of adult learning styles
  • A passion for continuous learning
  • Understanding of learning outcomes
  • Planning and project management skills
  • Ability to work with ambiguity then provide clarity and structure
  • Excellent communication, presentation, and group facilitation skills
  • Ability to facilitate group and individual training sessions
  • A positive, energetic attitude with a passion for helping JM Lexus associates
  • Ability to work directly with all levels of the organization and be able to establish credibility as a trusted resource
  • Ability to influence and partner with different levels within the organization including senior leaders and corporate resources to achieve desired results
  • Strong computer skills and proficiency with MS Word, Excel, and Power Point
  • Initiative to seek continued development in all relevant skills required for Lexus programs, i.e. technology, product knowledge, etc
  • Ability to manage multiple projects with minimal oversight in a fast-paced environment with multiple priorities
192

Learning & Development Manager Resume Examples & Samples

  • Excellent planning
  • Good interpersonal values
  • Flexible
  • Perform learning needs analysis to identify capability gaps and develop plans to address them
  • Develop and manage the implementation of learning and development programmes and solutions in the Shared Service Centre
  • Prepare the learning and development budget in liaison with the HR Director and analyse and monitor its implementation
  • Identify and organise the delivery of functional process related learning and development including lean process management
  • Prepare training manuals and training catalogues for SSC employees
  • Administer learning and development tools
  • Coordinate with external vendors and partner institutions to deliver tailored workshops, digital learning, and other learning interventions
  • Work with Group HR to implement strategic learning initiatives
  • Maintain overall training database of company’s personnel, schedule learning programmes plans and monitor their implementation
  • Co-design and facilitate learning and development programmes including new hire orientation and the roll out of performance management processes
  • Provide advice and support to employees on career development and learning and development opportunities within the Shared Service Centre and in the GSS overall
  • Contribute to the development and updating of procedures and internal rules related to staff learning and development and other HR processes
193

Learning & Development Manager Topline Resume Examples & Samples

  • 3+ years’ experience of trainings`/ educational programs` development OR having expertise in Topline function with high level of performance
  • Having strong project management skills, capability to build collaborative relationship and engage stakeholders on different levels
  • Learning management experience or business trainer certification (RABO or Training Institute), TTT expertize nice to have
  • Training methodology and training trends, best practices understanding will be a plus
  • English - upper intermediate as a minimum
194

Learning & Development Manager Resume Examples & Samples

  • Participation in the development strategy of company’s personnel and programs for individual development of employees
  • The organization, implementation and support of continuous training of employees
  • Assessment of personnel needs in trainings
  • Planning and organization of external suppliers’ trainings
  • Assessment of personnel
  • Planning of employees’ training& development
  • Knowledge in progressive forms, methods and learning tools
  • Surveys skills and skills to manage the discussion
  • Skills of educational programs development
  • English - upper-intermediate level or higher, Ukrainian and Russian - fluent
  • Creativity
  • Client orientation
  • Negotiating skills
  • Ability to work with large amounts of information,
  • Ability to influence,
  • Planning and organization
  • LI-NK1-NEM
195

Learning & Development Manager Resume Examples & Samples

  • Direct, implement and/or facilitate sub-region learning and development strategies and programs in order to meet organizational objectives
  • Work with the Corporate L&D Center of Excellence and Regional L&D Director to establish best practices for the local delivery of learning programs
  • Collaborate with Talent Management, and other business training functions on local program needs and impact
  • Direct the analysis and implementation of learning plans and strategies for the sub-region in order to maintain and improve effectiveness
  • Research, identify, implement and maintain new opportunities for supporting training needs and goals. Identify on-going business needs to be addressed and satisfied by meaningful, action-oriented training. Collaborate with the Corporate CoE and Regional L&D Director on the identification and development of new learning initiatives identified within the sub-region
  • Excellent management skills with a strong ability to influence outcomes in a multi-level operation
  • Exceptional written and verbal communications skills with ability to present to all levels and audiences. Demonstrated effective presentation and facilitation skills
  • Business acumen skills to understand key business drivers and products in order to work with business leaders to identify training needs
  • Strong organizational, time management, planning, prioritization and follow up skills to manage multiple assigned projects simultaneously
  • Develop and deploy new and innovative development processes, tools and/or training
  • Work effectively in a team environment and to collaborate across lines of business and functions
  • Develop strong credibility and internal relationships at all levels and influence key decision makers
  • Maintain a high level of personal confidentiality, integrity, and strategic orientation
  • Deliver and execute training and development programs across assigned region
  • Manage projects
  • Take a consultative approach to understand requirements and resolve issues
  • Prepare and manage relevant training and team budget(s)
  • Ability to tailor programs for the region
  • Travel domestically up to 50% of the time
  • 3-5 years of industry experience preferred. Wine and spirit product knowledge a plus
  • 2 years of experience applying adult education theories, methods and strategies in a sales organization
196

Learning & Development Manager Resume Examples & Samples

  • Cisco Learning Strategy
  • Next Generation Connected Learning Ecosystem
  • Corporate leader excellence activities such as Global Leader Day
197

Learning & Development Manager Resume Examples & Samples

  • Analyzes training needs in the hotel and prioritizes such needs for Executive Committee review
  • Review training policies, procedures and practices and recommends improvement to management
  • Assists department heads in the selection and training of department trainers
  • Develops annual hotel training plans and prepares quarterly reports to management
  • Develops and maintains hotel’s training library
  • Develops hotel training budget
  • Develops training manuals and courses
  • Maintains employee, supervisory and management record of training
  • Conducts an orientation to new employees
  • Conducts first-line supervisory training in basic management skills
  • Conducts guest courtesy training
  • Oversees on the job training of new employees
  • Oversees retraining of employees
  • Monitors present and future trends, practices and systems in the training field and makes recommendations relating thereto
  • Reports to the Human Resource Manager
  • Supervises the performance of secretary of Personnel and Training Department
  • Interacts with individuals outside the hotel including, but not limited to training association members, training, and personnel staff from competitor hotels and other members of the local community
  • Coordinates functions and activities with other department heads and department trainers
  • Counsels employees as needed in areas such as career planning, training and development, employee relations etc
  • Implements and monitors an effective employee relations and motivation programs in the hotel
  • Develops and implements programs to ensure employee security and safety
  • Disseminates information affecting employer-employee relation
  • Coordinates and executes employees’ social, athletic and recreational activities
198

Learning & Development Manager Resume Examples & Samples

  • Conduct surveys to identify training needs based on projected production processes, changes, and other factors and then Training Programme for the Hotel
  • Work closely with HODs to prepare Monthly Training Plan for the Resort. Supports HODs in their training activities and maintains records for such training
  • Ensure that new or transferred employees have an effective induction programme which they are adhered to
  • Conduct generic training for staff
  • Work with external Training providers to arrange necessary training required by Law of Vietnam
  • Prepare Monthly and Annual Training Reports
199

Learning & Development Manager Resume Examples & Samples

  • Design, develop, schedule, market, facilitate, evaluate and modify instructor-led and virtual training (e.g., Presentation Skills, Performance Management, Manager Essentials and Great Leaders, Great Teams) using new or existing content, materials, and technology
  • Participate in designing, facilitating and evaluating existing or custom team workshops (e.g., New Leader/Team Assimilation, Associate Engagement Survey workshops, etc.)
  • Coach Corporate Services associates, and other Wyndham business units as needed, on professional and personal development, in settings ranging from 1:1 to serving as a coach for Intra-Business Unit or Cross-Business Unit Mentor Circles
  • Manage/assist in managing mentorship and other coaching programs
  • Participate in various L&D/HR projects, serving either as a project leader, project team member or Subject Matter Expert
  • Build and maintain the relationships necessary to market our programs and services
  • Act as the key point-of-contact to selected vendors and the services they provide
  • Oversee L&D Coordinator in delivering programs, including scheduling, marketing, coordinating participants, managing evaluations, etc
  • Provide assessment input and assist in coaching L&D Coordinator
  • Bachelor’s Degree; Master’s Degree in Organizational Psychology, etc., preferred
  • Certifications in, e.g., Franklin Covey, 360 feedback coaching, etc., preferred
  • Strong skills/experience in workshop facilitation, instructional design, and 1-on-1 coaching
  • Solid knowledge of topics such as performance management, management, leadership and organization development, and development planning
  • Ability to navigate complex organizational structure, including influencing various levels of management
  • Strong organizational skills, written and verbal communication, customer service orientation, and attention to detail
  • Experience with LMS’ (such as, e.g., Success Factors, etc.), arranging WebEx’s, and MS Office Suite
  • 6-8 years’ experience in Learning and Development or Human Resources
200

Mortgage CMO Learning & Development Manager Resume Examples & Samples

  • Master's degree, or equivalent work experience
  • Eight or more years of training experience
  • Two to four years of experience managing a group of trainers and/or instructional designers
  • Advanced knowledge of the design, delivery, administration and evaluation of training and development programs
  • Excellent consultative, project management, analytical, planning and organizational skills
  • Ability to interact effectively with all levels of management
  • Strong managerial skills
  • Five or more years mortgage industry experience preferred
201

Learning & Development Manager Resume Examples & Samples

  • Bachelor Degree in Business, Marketing, Advertising, Communications, Education, Instructional Design, or related field or equivalent experience required. Master's preferred
  • Minimum 5 years with direct leadership experience
  • 5+ years relevant experience with instructional design
  • Minimum 2 years professional facilitation experience
  • Prior experience delivering medium to large scale projects
  • In-depth analytical and problem solving skills
  • Prior experience with classroom and meeting facilitation
  • Proven experience with communication to various levels of stakeholders to identify impacts and gain buy-in
  • Ability to demonstrate the understanding of basic project management concepts and techniques
  • Proven ability to work successfully with change
  • Must be self-motivated and able to manage multiple projects simultaneously
  • Experience with the MS Office Suite, specifically Word, Excel, and PowerPoint
202

Learning & Development Manager Resume Examples & Samples

  • Design and deliver training for the OCR process
  • Advanced knowledge and experience with learning and development programs
  • Experience with impact studies and ROI
  • Advanced knowledge of MS word, Excel, PowerPoint, Access and HRIS Systems (Workday preferred) and LMS system administration and management
  • Experience with articulate, captivate and flash
  • Advanced program and project management capabilities
  • Able to perform as a change agent within the company
  • Ability to work well in a team environment and demonstrate initiative
  • Ability to manage budgets; fiscally responsible
  • BA; MA
  • 5+ years of recent learning and facilitation experience
  • 3+ years of recent instructional design and adult learning and leadership development theory
  • 3+ years of recent use of articulate, captivate and flash
  • 3+ years of work experience in learning metrics, data analysis
  • 5+ years with LMS management and learning asset management
  • 3+ years of coaching within an organization. (completed an ICF accredited training program)
  • ICF Coach Credential of minimum ACC
  • 5+ years HR experience with 2-4 years in a management/supervisory role
203

Learning & Development Manager Resume Examples & Samples

  • Attention to detail and quality
  • Excellent writing and speaking skills
  • Able to work in project mode
  • Teaching skills
204

Learning & Development Manager Resume Examples & Samples

  • Partner with business stakeholders to determine the capabilities required and the related development needs, then propose solutions to address those needs
  • Serve as a credible and trusted advisor on effective learning and development strategies, taking a holistic 70/20/10 approach
  • Own the annual L&D plan and end-to-end design, development and delivery of learning initiatives for the assigned business groups, including in-person events, online learning paths and on-the-job experiences
  • Work independently, with internal subject matter experts (SMEs), L&D colleagues and external vendors to design, develop and deliver solutions that help professionals build the needed capabilities
  • Leverage best practices and innovations; use a variety of different media to engage the modern learner
  • Manage SME and program facilitator relationships, including coaching on design and delivery standards
  • Manage end-to-end program operations including budget, communications, program delivery, and evaluation
  • Use evaluation data to measure impact and improve learning initiatives; continuously assess delivery process improvement opportunities
  • Actively partner with L&D and People Team colleagues to ensure a common approach and consistency across the L&D and People initiatives at the Firm
  • Bachelor’s degree or equivalent experience required, CPA preferred
  • Minimum of 5 years of comprehensive learning and development experience (or equivalent) in a complex organization
  • Experience in a public accounting or professional services firm preferred
  • Proven results with strategic thinking, creativity, and deployment of learning initiatives linked to business outcomes
  • Knowledge of adult learning principles and practices in multiple learning modalities
  • Strong project management skills and ability to multi-task and prioritize in a fast-paced environment
  • Ability to communicate and consult with multiple levels of the organization
  • Strong written and verbal communication and interpersonal skills
  • Highly proficient with Microsoft Office Suite (Windows, PowerPoint, Word, Excel and Outlook, etc.)
  • Travel as needed, approximately 20%
205

Learning & Development Manager Resume Examples & Samples

  • 3 – 5 years’ experience in the Hospitality Industry, with previous experience in a leadership role
  • University/College degree or diploma or a formal education in Human Resources Management or a teaching certificate an asset
  • Previous experience developing, organizing and delivering training programs an asset
  • Strong computer skills, proficient with MS Office (Word, Excel, Outlook), PowerPoint, minimum typing 50 wpm
  • Self-confident, creative and proactive, able to prioritize and make effective decisions and meet deadlines
  • Able to develop strong relationships with Colleagues and Leaders
  • Ability to identify individual talents and develop others
  • Highly passionate about the company Mission, Promise and Values
  • Possesses excellent interpersonal and communications skills, including public speaking
  • Strategically plans, implements and orchestrates to achieve goals
  • Fluent written & speaking in both of English and Mandarin
206

Learning & Development Manager Resume Examples & Samples

  • 5+ years of Training and development experience
  • Proven ability as a strong business consultant
  • Ability to develop learning strategies that impact customers and the business
  • Strong and relevant job knowledge and operational management experience in a corporate educational setting
  • Proven ability to identify and solve problems
  • Excellent verbal communication and business writing skills
  • Ability to set priorities and work in a highly deadline-oriented environment
  • Staff management experience
  • BA/BS in Education, business or a related field
207

Learning & Development Manager Resume Examples & Samples

  • Coordinate with client and other third party providers to develop, implement and maintain learning programs and systems
  • Manage day-to-day technical and operational problems to resolution
  • Maintain and communicate standards, processes and templates for instructional design work and project plan tasks
  • Participate in technology development project conversations to understand the complexity of the technology being developed. Apply this information to identify the best means instructional design and training delivery model(s) (in person, online, etc.)
  • Analyze raw data and present information to be used to identify action plans which will inherently result in increased value to both the Client and Jones Lang LaSalle
  • Work with the client, account team and other third party providers to collect and interpret data trends/patterns and develop predictive analyses based on historical data and informed assumptions to drive the business
  • Work with the Operations leadership and Finance team to coordinate portfolio wide training budget and reforecasting, developing variance explanations and accurate annual training forecasting by site
  • Provide support to the Performance Manager with monthly SLA/KPI scoring data
  • Consolidate, compile and post the JLL Monthly, Quarterly, and Annual Performance Reports
  • Manage Training Assignments in JLL and client Learning Management Systems and assign annual Safety Courses. Partner with Client to schedule Hot Work, SPCC, etc., new hire training, job responsibility changes, daily report, overdue & expired notices and reconciliation with contractor blended list
  • Coordinate safety, professional development and technical training programs, engaging with external service providers, tracking progress and reporting back to management all programmatic accomplishments
  • 5 years of Training and Development, learning systems management, or technical instructional design experience
  • 3 years of program management or leadership experience
  • Successful communication experience, including presentation and negotiation skills
  • Demonstrated ability to influence people around programs and business initiatives
  • Highly organized with strong analytical skills
  • Strong interpersonal skills with an ability to interact with executive level external and internal clients
  • Organizational skills with the ability to identify and manage priorities
  • Ability to multi-task and work both in a team and independently
208

Learning & Development Manager Resume Examples & Samples

  • 10+ years of experience in a services or high tech industry
  • 10+ years of experience in managing large-scale programs focused on learning and development, human capital, or people programs, including presenting to and interacting with senior leaders in a consultative manner
  • 10+ years of experience with leading teams in a collaborative, matrixed environment
  • Experience developing education and training products for the healthcare industry or Military Health System
209

National Learning & Development Manager Resume Examples & Samples

  • Ensure that exco, business, and key stakeholders understand the BBBEE scorecard requirements, criteria and consequences if not compliant
  • Planning training programmes and training initiatives (WSP) that compliment and contribute to the BBBEE scorecard
  • Encouraging learnerships and accredited training projects
  • Maximising BBBEE points for skills by reporting all types of learning programmes (Workshops, seminars etc)
  • Consolidating, preparing and submission of BBBEE verification data
  • Knowledge of curriculum and learning programme design
  • Knowledge of the PSIRA training regulations and requirements
  • Knowledge of Skills Development, EE , LRA and SAQA legislation and SETA acts
  • Knowledge of training facilitation, evaluation and moderation
  • Ability to manage delivery of training through a regional footprint
  • Negotiation
  • Communication (written and verbal)
  • Working with complexity
  • Managing professionally
  • Delivering strategy
  • Leading people
  • MS Word (Intermediate Level)
  • MS Excel (Intermediate Level)
  • MS Power Point (Intermediate Level)
  • Google products – Gmail, Google Drive, Google Forms, Google Sheets, Google Hangouts
  • Skype
  • GoToMeeting
  • Supporting and working with others on all levels
  • Relevant Human Resources/ Training degree or diploma or equivalent
  • OETDP Qualification
  • Relevant experience in a senior learning and development role as outlined on the profile (5 to 8 years' experience)
210

Learning & Development Manager Resume Examples & Samples

  • Line Management responsibility for successful applicants onto the bespoke Management Development Programme
  • To work in partnership with the HR Manager to recruit each annual intake of Management Development Program through assessment centres
  • To liaise with MD Associates and mentors to monitor progress
  • To have primary responsibility for the communication and implementation process between Derby University, external suppliers and Showsec with the development of training materials aimed at level 4
  • To work closely with the Head of HR on the design, management and delivery of budgets and business plans for MDP and Corporate Training and to take overall responsibility of these
  • To organise the training solutions as identified through the annual Appraisal Cycle
  • To work closely with departmental managers to identify and provide that department with an annual training and development plan
  • To administer all activities associated with the running of training and development solutions
  • To represent Showsec at appropriate operational and industry forums
  • Appropriate recognised University teaching qualification or a PTTLs qualification (Level 4 or CIPD L&D Qualification Level 3 minimum) is desirable
  • Proven experience with Training budgets
  • Ability to facilitate workshops towards agreed objectives
  • Experience in Interviewing and assessment skills with proven ability to facilitate assessment centres
  • Experience in Coaching, mentoring and providing feedback
  • Experience of Management & Leadership Training and Development
  • Experience in marking and assessing academic work
  • Experience in course design, development and delivery
  • Ability to use psychometric tests
  • Excellent knowledge of Word, Excel and PowerPoint
  • Excellent communication skills at all levels, including the ability to present complex matters both verbally and in report form
  • Ability to quickly build excellent working relationships with colleagues both internally and externally
  • Knowledge of apprenticeships is desirable
211

Senior Learning & Development Manager Latam Resume Examples & Samples

  • LEANING NEEDS ANALYSIS & CONSULTATION
  • 5 – 10 years of experience in a corporate learning & talent development role, or related field
  • Certifications in learning design and delivery a plus
  • Ability to set strategic objectives and goals
  • Innovative – ability to propose effective, original solutions to address learner needs and user experience
  • Demonstrated strong analytic and collaboration skills
  • Skilled at planning, project management, time management, and decision-making
  • Excellent oral and written communication and interpersonal skills with a track record of successfully building long-term relationships with colleagues and business partners
  • Proven L&D experience within a global, complex, matrix environment with a focus on LatAm
  • Proven track record with developing a strategic approach to L&D, with strong stakeholder engagement and the ability to influence across the organization
  • Deep expertise, understanding and can demonstrate their approach and give examples in a range of their L&D design approaches that produces a variety of innovative L&D activities (e.g. online / blended / experiential learning, with examples of a range of different L&D activities)
  • Proven background in facilitation / presenting / training
  • Excellent project management skills and budget management capability
  • Excellent vendor management skills
  • Able to fully speak, read, write and effectively communicate in English, Spanish and Portuguese
  • Strong client mindset and commercial awareness
  • Excellent interpersonal, communication, public speaking, and presentation skills
  • Excellent relationship building and influencing skills across a business, HR, and with global teams (both face to face and virtually)
  • Ability to generate respect and trust from key stakeholders and across all levels of the organization
  • Pragmatic team player who pushes forward business
  • Able to shift between strategic thinking to design and delivery of L&D activities
  • Motivated individual who demonstrates accountability for driving an L&D agenda, who thrives on owning new initiatives and delivering outcomes that enhance the L&D proposition
  • Ability to make structure out of ambiguity, plan and prioritize in a busy workload environment while ensuring accuracy and maintaining focus
  • Results orientated and self directed toward accomplishment. Is action orientated. Likes challenge, Pursues opportunities. Consistently high achieving
  • Customer Focus: Builds effective relationships, identifies unique leaner expectations, sees opportunities from their point of view; offers practical recommendations / learning solutions
  • Dynamic, innovative, confident self starter, and self directed management style: ability to manage, coordinate, execute work load with own initiative, especially due to remote management and working teams
212

Learning & Development Manager Resume Examples & Samples

  • Adult learning styles and principles
  • Needs Assessment methodologies and learning needs identification
  • Learning technologies, such as e-learning options and distance learning
  • Experience in 5* hotel operations or other service environments or experience in adult education or a similar environment; experience managing in diverse cultures
  • Communication and influencing strategies
  • Human Resources systems and how they integrate, such as recruitment, selection, compensation, performance management
  • Excellent proficiency of the English Language
  • Oral and written fluency in a second language as Mandarin will be considered
  • Current on industry trends affecting workplace learning
  • Key Actions
  • Implements Vision: Creates a compelling picture of how the learning function can improve the performance of the hotel and execute the strategy
213

Learning & Development Manager Resume Examples & Samples

  • Support line managers and employees to ensure compliance with training & leadership development practices, drive flawless strategy, plan & execution of all training interventions
  • Contribute to engage the line to develop people and to support the Line Managers in managing their team development by educating managers on supporting processes (on-the-job development opportunities, e-learning, coaching, mentoring)
  • Participate in building the company culture and support change management, and participate in the strategic leadership agenda execution in the Shared Services, especially during times of transformation transitioning towards Global Business Services
  • Contribute to managing all learning processes at both local & global level (especially individual development), to submit inputs to the Regional/ Global teams as requested & to execute outcomes
  • Apply regional/ global training frameworks and support line managers and employees on training related topics
  • Act as a reliable Business Partner with focus on Learning
  • Drive active engagement with key stakeholders: Engage and build effective working relationships and communication channels within the business and HR community
  • Participate in an ongoing process of innovation by identifying opportunities for the improvement of training& development processes
214

Learning & Development Manager Resume Examples & Samples

  • Researching, collaborating with other functional teams, and creating an annual Learning and Development Plan based on TMG’s strategic initiatives, the needs of teams, and the technical competencies required in each position, which meets the needs of adult learners
  • Draws on internal and external resources to ensure the design and delivery of customized, high quality programs, materials, and other learning and development resources and activities. This includes e-Learning, hybrid and facilitated learning activities, resource libraries, and TMG intranet sites, for the organization and/or for specific teams or positions, as requested
  • Develops and collects training assessment and evaluation data which measure individual success and program effectiveness to continuously improve training and resources
  • Oversees the development and maintenance of New Employee Orientation and onboarding, maintains and conducts the Supervisor Orientation program for all new TMG supervisors, and designs/develops/implements Supervisor and Leadership training as needed
  • Supervising and mentoring the Learning & Development team members and ensuring that the team goals align with the strategic objectives
  • Manages training operations including planning, budgeting, communications, and administration
  • Stays current with evolving self-directed services and long-term care trends that may impact TMG business needs and proactively uses technology, industry best practices, external networking, and alternative learning methods to continue to evolve learning and development activities
  • Participates in meetings and discussions and completes other duties as assigned
215

Learning & Development Manager, Delta Galil Resume Examples & Samples

  • Provides Talent Management expertise in partnership with the VP of HR to design, develop, and deploy Talent Management strategies and initiatives within and across corporate functions
  • Partners with Retail Operations to deliver training solutions and manage the performance management cycle
  • Designs, executes, and improves on activities related to learning and development programs, talent reviews, succession planning, and talent mobility
  • Provides subject matter expertise and consulting on existing and new Learning and Development concepts and programs
  • Serves as a thought leader/trusted advisor for the creation and long term success of an integrated talent mindset
  • Maintains knowledge of industry trends to ensure training content is current and relevant
  • Support Leadership Team on implementing company-wide engagement surveys and analyzing subsequent data to affect positive change in the organization
  • Implements and collaborates with HR Team on human resources initiatives
  • A bachelor’s degree in Human Resource Management or related field; and a minimum of three years in providing training solutions in a Corporate environment
  • Exceptional verbal and written communication skills; demonstrated ability to draft written messages for a wide range of audiences
  • Demonstrated creativity and innovation in implementing programs that fit business needs
  • Skilled in learning design, development, implementation, facilitation, presentation and measurement
  • Demonstrated leadership, interpersonal skills, communication, facilitation, and presentation skills
  • Strong project planning skills and project management skills
  • Highly proficient in all MS office products (Proficient Excel, PowerPoint, Word and Outlook)
  • Ability to manage ambiguity and move forward during change
  • Demonstrated track record as an outstanding problem-solver, including an ability to gather and analyze data and quickly identify key issues
  • Strong interpersonal skills, including the ability to regularly interface with senior management
  • Ability to work well as part of a diverse, cross-functional team
  • Ability to provide and receive feedback
  • Self-starter, highly resourceful and capable of operating at a high level with little supervision
  • Ability to connect and communicate effectively with virtual business partners (by phone, email, and/or other technology)
  • High professional standards regarding customer service and confidentiality
216

Learning & Development Manager Resume Examples & Samples

  • Leads talent review process within assigned organization in order to assess and properly calibrate the talent and create succession plans for the organization
  • Manages the development of high potential talent by creating development plans which include a focus on developing abilities focused on a target role
  • Creates competency models within assigned organization focusing on roles critical to the success of the business
  • Conducts a variety of learning interventions including executive coaching, delivering 360 degree feedback, and recommending impactful on the job learning strategies
  • Guides assigned organization through organization change and growth
  • Designs, administers and oversees development programs that result in organizational effectiveness and enhanced performance
  • Interface with and provide expert advice and coaching to senior management regarding training and development strategies
  • Analyzes talent development needs by partnering with senior leaders and develops and initiates training plans that tie to overall strategic plan
  • Plans and facilitates various talent development projects and drives strategic initiatives that are in line with to Akamai’s growth strategies
  • 12 years of relevant experience and a Bachelor’s degree or its equivalent or
  • 8 years of relevant experience and a Master’s degree or
  • 5 years of relevant experience and a PhD
  • 8+ years experience in talent development and organizational training
  • Lominger, International certification
  • Certification in personality assessment such as Hogan Assessment Systems
  • Experience developing and implementing a talent development strategy in a multinational organization
  • Strong ability to collaborate with senior leadership and managers to define business process issues, analyze operational efficiencies, implement creative solutions
  • Effective communication, listening, and interpersonal skills and ability to form relationships and work collaboratively with all levels
  • Excellent written and oral communication and presentation skills
217

Learning & Development Manager Resume Examples & Samples

  • Establishes L&D policies and processes to enable organizational learning
  • Prepares subject matter experts (SME) to deliver and track technical training
  • Develops and facilitates leadership and soft skills training programs
  • Proposes training and development programs and objectives
  • Analyzes learning delivery methods to recommend best approach(es) for each situation, including make/buy decisions
  • Develops and monitors spending against the departmental budget
  • Obtains and/or develops effective training materials working with production staff and managers
  • Deep collaboration and communication with all levels in the organization to enhance and build high performance teams
  • Trains and coaches managers, supervisors and others involved in employee development efforts
  • Develops, tracks and reports training metrics
  • Conducts follow-up studies of completed training to evaluate, measure effectiveness and modify for continuous improvement
  • Exemplifies the desired culture and philosophies of the organization
  • Works effectively as a team member with other members of management and the HR staff
  • Develops and maintains organizational communications such as bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources
  • Plans, organizes, facilitates and orders supplies for employee development and training events
  • Responsible for all training records and compliance with all internal and external regulations and laws
  • Organizational development, facilitation, assessments and other training delivery certifications
  • Experience leading learning and development programs in a production environment
  • Successful track record of developing and delivering training programs, creating materials and utilizing a variety of training methods and tools
  • Demonstrated process improvement in the L&D organization
  • Competency development, skill builder profiles and establishment of career paths
  • Knowledge of CMMI or other maturity models to establish targets and progression path for the L&D function
  • Certified Professional in Learning and Performance (CPLP) credential
  • Excellent training facilitation and presentation skills. Must be able to use presentation skills to effectively engage participants at all levels to promote professional development
  • Strong computer skills (MS Word, Excel, PowerPoint) required
  • Ability to adapt to fast paced environment and work well under pressure
218

Learning & Development Manager Resume Examples & Samples

  • Own and drive L&D strategy as well as the annual L&D strategic planning and curriculum design
  • Responsible for high-quality design and delivery of the cohort-specific training program, including a 2-week-induction program for new starters
  • Build a strong internal facilitator cadre; guide, coach and provide feedback to internal trainers and facilitators to ensure we maintain our excellent program quality
  • Evaluate effectiveness of L&D initiatives and programs with respect to changing client needs, and make recommendations for improvement or change
  • Monitor individual development and cohort development needs via regular discussions with the CD Manager and adapt the training program accordingly
  • Innovate through use of online learning tools to support face-to-face training initiatives, or offer as an alternative
  • Establish and negotiate engagement of external providers as required
  • Oversee and solve all training-related enquiries
  • Provide input into global training initiatives
  • Set, manage and monitor the local training budget
  • Knowledge catalyst for all questions around client training
219

Learning & Development Manager Resume Examples & Samples

  • Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels
  • Project planning tools and processes
  • Basic budgeting, accounting and financial management
220

Learning Development Manager Resume Examples & Samples

  • Diploma in Financial Planning or equivalent
  • Managing, coaching and developing people in a regulated guidance or financial planning environment
  • An in depth knowledge of Protection, Pension and Investment Products
  • Experience of undertaking training needs analysis, developing training materials and delivering training events
  • Strong organisational and time management skills
  • Advanced Diploma in Financial Planning
  • Relevant training qualification (CIPD or similar)
  • Strong commercial awareness
221

Senior Learning & Development Manager Resume Examples & Samples

  • Collaborating with stakeholders to determine learning needs and the best delivery approach
  • Leading and coaching your team to create best-in-class learning solutions
  • Managing team workload, setting priorities, allocating resources, and overcoming challenges to ensure delivery on time and on budget
  • Evaluating program effectiveness and continuously improving our solutions
  • Providing regular updates to leadership on progress and results achieved
  • You will support the growth and development of our Technology organization. You’ll be uncovering learning needs by partnering with Technology Leaders and employees. You will be responsible for developing learning solutions with a team of course developers
  • Conducts scoping and analysis, prioritizes projects, and recommends deployable learning solutions
  • Works with stakeholders to assess, identify, and provide measurement solutions using business performance data and measurements to evaluate program performance
  • Building consensus, influence decision makers; utilize various perspectives to determine the best learning solutions that solve business needs
  • Identifies, sources, and manages vendor solutions when necessary
  • Monitors training deliverables to ensure quality and accuracy and are aligned with all learning and development processes and standards
  • Performs Learning Portal administration including course code requests, course activations, assignments, reporting and sharing across business units
  • Reviews performance data and measurements of current training resources and programs to evaluate learning effectiveness
222

Learning & Development Manager Resume Examples & Samples

  • Create, customize, and deliver training modules and sessions for the sales and marketing organization on best practices for utilizing CRM features, functionalities and implementing key processes—both on campus and remotely
  • Assist with planning and executing online and in-person training events for the sales force, marketing, and editorial teams
  • Oversee the creation and execution of a communication plan to provide transparency into training initiatives and their effectiveness
  • Conduct annual audit, data collection, and executive summary on the effectiveness of training programs from events, the field, and campus and recommend improvements
  • Develop and implement a formal CRM curriculum, certification, and evaluation program customized by user role and proficiency in CRM
  • Create, curate, and regularly update a Salesforce.com knowledge base – support articles, training FAQs, interactive guidance, known issues, onsite and webinar training--for sales, marketing, and editorial on how to leverage customer data, tools, business skills and strategies to market and manage our customer relationships more effectively
  • Conduct annual audit, data collection, and executive summary on the State of CRM compliance
  • Work with the customer engagement, sales, and marketing to identify and prioritize business requirements for development, integrations, and enhancements to Salesforce.com
  • Manage end-user documentation and communication for Salesforce releases
  • Strong curriculum development background, project leadership/management, communication and collaboration skills
  • Workplace learning and performance professional with advanced knowledge of adult learning theory and strategies, instructional design and training delivery via different media formats (CBT, ILT, Webinars, E-Learning)
  • Extraordinary verbal/written communication skills; excellent presentation and facilitation skills
  • Proficiency in WebEx, Microsoft Office, and survey engine
  • Creative and strategic thinker
  • 5 or more years of training/educational experience
  • 1 or more years experience with Salesforce.com
223

Learning & Development Manager Resume Examples & Samples

  • Partner with our recruiting leadership team, L&D colleagues and HR Business Partners to identify and drive a comprehensive learning strategy for the Global Recruiting Team
  • Manage all aspects of L&D global programs for Recruiting, including project management, event coordination and support, and vendor management
  • Work with our HR business partners to drive our recruiting manager effectiveness strategy
  • Deliver manager training programs
  • Partner with Recruiting Programs and Operations to ensure content regarding recruiting product training is following curriculum and delivery best practices depending on the product training, assist with training creation and/or delivery
  • Partner with Facebook’s Corporate L&D team to ensure program & content congruence
  • Partner with recruiting leadership and Corporate L&D to co-deliver leadership development programs
  • Support organizational development strategy in partnership with recruiting leadership and HR Lead
  • In partnership with HR, identify and implement development solutions for key people
  • Design & support team performance workshops & business offsite events
  • Address engagement & performance needs with creative L&D solution
  • Participate as an active thought partner and team member to the global recruiting team, the HR leadership team, and the training team, including attending regular team meetings and meeting strategic partners regularly to coordinate and agree on strategy and operational direction
  • Provide quarterly data reporting, sharing insights on the impact of these interventions to recruiting and HR Leadership team at Facebook
  • This role will require travel primarily to our key locations in EMEA, US and APAC
  • 10+ years of Training Program Facilitation experience
  • 4+ years of Organization Development experience
  • Organizational Design and Consulting experience
  • Possess 3+ years of 1-on-1 curriculum coaching and instruction experience
  • 2+ years in either Human Resources Business Partnership or Business Consulting
  • Capability to travel internationally
224

Learning & Development Manager Resume Examples & Samples

  • Provides leadership and oversight of the design, development and delivery of a wide range of leadership and executive development programs and resources, working through a team of multiple direct reports, as well as a variety of cross-organizational project teams, senior leader faculty, external vendors and dotted line relationships among the HR/learning community
  • Works closely with the Director, Global Talent Development to set the department strategy, priorities and budget, and manages the associated projects throughout the year
  • Leads strategy and execution of leadership and team assessments and coaching, including vendor management, certifications, selection of instruments, process education, monitoring and quality
  • Oversees the global on-boarding program and champions process/resource enhancements through the global HR community
  • Oversees the design, development and delivery of general resources and programs for professional skills development across the organization, including career development frameworks and programs
  • Builds and implements leadership competency frameworks and models; leads the standards and practices for developing and implementing competency models for specific functions through coordination with the global HR and learning and development professionals network
  • Manages assigned portion of annual budget for Talent Development
  • Collaborates closely with other learning and development/training managers across the organization to establish consistent standards and practices for learning design, development and delivery of learning programs and resources, learning technology and infrastructure; serves on global learning and development council
  • Maintains current understanding of trends and best practices in global talent development; drives change and improvement projects as appropriate in this area
  • Strategic thinking and analytical/planning skills; ability to translate business needs into learning and development plans, programs and solutions; can conceptualize and build comprehensive, yet concise, frameworks for developing talent
  • Adept at state-of-the art learning program design, development and delivery for all organizational levels
  • Strong change leadership skills; versed and experienced in classic organizational change models and methods; high level of executive presence and influencing skills to work with officers and senior executives in a coaching capacity and to engage in development/delivery of learning programs
  • Proven project management and organizational skills; can drive completion of value-added projects with complex organizational relationships, varying degrees of resources and tight timeframes; experience project managing the training design and production (development) process
  • Excellent team leadership skills; manages both direct and indirect reporting relationships and builds individual and team capabilities through direction, collaboration, feedback and coaching
  • Global business and cultural program leadership capabilities; experience building and delivering resources and programs for developing talent across multiple countries and functions/businesses
  • Ability to use Microsoft Office applications
  • Knowledge of and proven ability to apply adult learning principles to program design and delivery
  • General knowledge of learning technologies, including use of an LMS, eLearning and mLearning, etc
  • Ability to deal effectively with obstacles to progress in order to maintain project momentum
  • Ability to manage multiple tasks in a dynamic, deadline-driven environment
  • Ability to ask appropriate questions and probe for understanding and work in collaboration with others to achieve desired results
  • Ability to communicate through verbal and written means with individuals, small groups and in front of large audiences at all levels of the organization; strong platform presentation and group facilitation skills
  • Multi-tasking ability to manage several deliverables across more than one client group consecutively
225

Learning & Development Manager Resume Examples & Samples

  • The L&D Manager analyzes performance gaps and defines training needs. Works in concert with key stakeholders to conduct both formal and informal needs assessments, the goal of which is to close both skill and competency gaps (current versus required)
  • Independently designs, develops and delivers technical, customer service, professional and leadership development skills training to internal client population. When called upon, leads projects or project teams in the design, delivery and evaluation of programs. Coordinates with key stakeholders to ensure applicability of course content with target audience and quality of training materials
  • Offers a portfolio of learning/training solutions to include instructor led training programs, self-study materials, job aids, e-learning courses, training teleconferences, train-the-trainer programs, and other hands-on workshops
  • When required mobilizes, coaches and coordinates internal and external training resources to develop and deliver training in support of established career development initiatives
  • Continuously evaluates feedback and measures training effectiveness. Incorporates learner feedback and changing business requirements to continuously improve course content and training delivery
  • Serves as a co-administrator of the Janney Learning Management System (LMS). Identifies and assigns appropriate e-learning courses, tracks attendance and completion rates and develops/distributes reports for manager evaluation and follow-up
  • Serves as the Program Manager for Janney Tuition Reimbursement Plan as well as the Security Industry Institute (SII) Program held at the University of Pennsylvania’s Wharton School
  • Strong platform/facilitation skills
  • Strong knowledge of adult learning principles and practices
  • Strong business acumen and the ability to establish rapport at all levels of the firm
  • Exceptional organizational and interpersonal skills
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Knowledge of HRIS and/or related Learning Management Systems (LMS)
  • 3-5 years of training and development experience within medium-sized organizations
  • 3-5 years in the financial services industry; 3-5 years within the broker-dealer/investment banking industry highly preferred
  • Bachelor’s degree in Business, Human Resources, Training and Development or a related area
  • Master’s degree (Training and OD, Instructional Systems Design, HRM, Education, MBA a or related area) preferred
  • Professional certifications/designations (e.g., CPLP, SPHR, MBTI, Hogan Assessments, etc.) preferred
226

Learning & Development Manager Resume Examples & Samples

  • Leads, motivates and directs the activities of leads in order to achieve objectives, project schedules and team goals. Manages team to complete assignments within established time frames and specifications. Implements policies and procedures and ensures that standard processes within the workgroup provide an optimal delivery system to the business
  • Develops tasks and work assignments, clearly defines objectives, and provides functional direction. Uses knowledge and decision-making experience to guide team and provide alternatives
  • Develops processes and procedures to drive department efficiencies; ensures technical training budget is met
  • Assumes ownership of assigned departmental level metrics for monthly operating review reporting
  • Oversees technical training calendars. Works with business partners to understand training needs associated with job postings, newly created positions or promotions
  • Implements and supports the goals of the business, working closely with instructional design, communications, and other project teams to ensure consistent delivery of materials. Identifies business needs. Looks for opportunities to improve both business and individual performance
  • Collaborates with internal stakeholders and external resources to design and/or deliver learning programs that address identified needs, coordinating with both instructors and instructional designers
  • Utilizes multiple evaluation techniques to provide ongoing feedback and development to Learning and Development leads and instructors. Establishes performance goals and regularly reviews performance
  • Analyzes current training practices and makes recommendations to improve the delivery of learning
  • Consistently exercises independent judgment and discretion in matters of significance
  • Monitors training program effectiveness, and communicates ROI and improvements
  • Manages and negotiates Learning and Development’s partnership with Power for America Training Trust
  • Manages new learning requests, communicates with the requestor, provides front-end analysis, and partners with instructional designers
  • Owns the client relationship for assigned business partners. Proactively initiates client interaction, leveraging a variety of media to educate the client group(s) on L&D offerings and seeks out opportunities to improve business performance
  • Educates client group(s) on L&D capabilities, services and best practices, including plans for the future
  • Understands corporate and client group(s) strategies and goals, and shares business insights with L&D management team
  • Innovation Management
  • Strategic Agility
  • Learning on the Fly
  • Directing Others
  • Managing and Measuring Work
  • Managing Through Systems
  • Conflict Management
  • Hiring and Staffing
  • Perseverance
  • Written Communications
  • Boss and Peer Relationships
  • Building Effective Teams
  • Understanding Others
  • Composure
  • Bachelor’s degree in business, education or related field; Master’s preferred
  • 5+ years of related learning experience, preferably managing technical training programs or initiatives
  • 5+ years of leadership experience with specific responsibility for leading and developing a team
  • Demonstrated understanding of technology-based learning and its application
  • Experience overseeing a budget and meeting assigned targets
  • Demonstrated ability to handle conflict situations and to collaborate and influence in cross-functional situations with internal stakeholders
  • Strong analytical skills with technical aptitude
  • Project management skills and ability to track and meet aggressive deadlines
  • Demonstrated ability to work interdependently and to manage multiple projects concurrently to meet aggressive deadlines
  • Demonstrated experience working effectively with individuals, groups and other organizational units to carry out the goals of a learning function
  • A strong team orientation and a dedication to the success of the team’s objectives
227

Learning & Development Manager Resume Examples & Samples

  • Deliver and evaluate internal programmes
  • Lead the team and providing constructive feedback and coaching
  • Hands on product and sales training
  • Building relationships with key stakeholder from Sales, Marketing and Medical Information
  • Educational background and/or workplace training experience
  • Ability to lead, manage and develop a successful team
  • Passionate about learning and utilising technology
  • Initiative and the ability to liaise across all departments
  • Strong influencing skills and a track record of driving and supporting change
  • At least 3 years Learning and Development or people management experience
228

Learning & Development Manager Resume Examples & Samples

  • Accountable for national compliance with all Allied Universal/Client contract and state-mandated training requirements
  • Function as the Quality Assurance Manager for items such as KPI’s, Security Programs, Policies/Procedures and other programs as required
  • Accountable for creation, implementation, and delivery of Client Systems specific OJT and refresher training for the entire portfolio
  • Accountable for the design, delivery, documentation, and measurement impact of national training programs
  • Responsible for coaching, development, and training required for Client Security Team
  • Responsible for serving as internal technology expert for all systems used by L&D and operations personnel
  • Oversee and assist with the annual personnel evaluations
  • Provide guidance and direction for L&D field teams
  • Manage, develop and create content for training programs in support of Client Systems initiatives
  • Provide security operations subject matter expertise to the Learning and Development team
  • Consult with senior leadership on the coaching and development of managers with identified performance gaps
  • Meet monthly, quarterly and/or yearly objectives as set by the VP, National Accounts
  • Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
  • Maintain confidentiality of all information and data
  • Travel to client locations and field offices to provide sales and operations support, as needed
  • Ensure compliance with fair employment practices as defined by the organization and in conjunction with federal, state and local regulations
  • Proven experience developing others
  • Experience with any LMS, such as Saba, etc
  • Collaborative individual capable of relating to individuals at all levels and from all backgrounds
  • Ability to assist in operations, recruiting, or administration on an as needed basis
  • Ability to work in different geographic locations occasionally
  • Position requires reliable transportation and ability to work in different geographic locations as necessary
  • Ability to effectively collaborate in a team oriented environment
  • Ability to follow directions and work under pressure
  • Ability to establish and maintain effective working relationships with associates supervisors and the general public
  • Ability to deal with internal and external customers and to ensure compliance with fair employment practices and perform
  • Ability to perform multiple tasks simultaneously in a timely, courteous and professional manner
  • Ability to work a flexible schedule and to work evenings, weekends and holidays as requested or required
  • Ability to lift items of reasonable weight like those associated with packing and shipping
  • Familiarity with AlliedUniversal’s training programs, policies, procedures and processes
  • Advanced usage of Microsoft Office products
  • Advanced presentation skills (in-person and web-based)
  • Ability to work in a team-oriented environment and to help identify and solve problems
  • Ability to get along with other employees, follow directions, works under stress and continuously improves
  • Ability to deal with internal and external customers and to ensure compliance with fair employment practices and perform multiple tasks simultaneously in a timely, courteous and professional manner
  • Ability to complete projects in a timely and error-free manner without supervision
  • Energetic and highly-motivated
  • Moderate-level financial aptitude
  • Strong client experience orientation
  • Capable problem solver
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Learning & Development Manager Resume Examples & Samples

  • Bachelor’s degree required in Org Development, Org Behavior, IO Psychology, Human Resources or equivalent; Master’s degree preferred
  • Minimum 6-8 years of experience in organizational development, professional development or equivalent experience
  • Well-versed in adult learning theory and experience in its application in work setting
  • Comfort and ability to communicate with all levels of management and external partners
  • Project Management skills and the ability to manage multiple simultaneous tasks with minimal supervision
  • Experience working with outside vendors in crafting company-appropriate leadership development experiences
  • Strong interpersonal, negotiation skills and business acumen
  • Experience managing third parties, including consultants and vendors is required
  • Strong Microsoft Word, PowerPoint, Outlook, Excel, and Access skills
230

Finance Learning & Development Manager Resume Examples & Samples

  • Comprehensive knowledge and proven application of learner centric, performance based, instructional theories and adult learning principles in multi-modal instruction
  • Experience in delivering learning solutions for various types of audiences
  • Ability to communicate effectively and efficiently with stakeholders at various levels
  • Experience using a Learning Management System (LMS) for hosting, data collection and reporting purposes
  • Bachelors or Masters in any field. English Language diploma will be preferred
  • Experienced delivering communication and behavioral trainings. Hands on experience in driving process improvement through learning interventions
  • Proficiency in Training Need Analysis, Training Evaluation Mechanism and effectiveness improvement techniques
  • Strong knowledge of training styles and methodologies, training implementation and evaluation techniques
  • Has the ability to communicate, negotiate and convince with all levels
  • Excellent in listening skills and training consulting approach
  • Has demonstrated ability to quickly learn and work with people from different levels and of different working styles
  • Trilingual (fluent in portuguese, english and spanish)
  • Finance Background
231

Learning & Development Manager Resume Examples & Samples

  • Consult and engage with key stakeholders (internal and external) to identify learning needs and propose the right learning solution
  • Work closely with Campus Programme Managers on bringing key training programmes to Hong Kong and nomination of local employees for Campus programmes
  • Mapping of suitable programme(s) for each local employee
  • Develop, design and deliver high impact learning solutions for our key populations
  • Vendor management ‐ liaise and coordinate with external consultants
  • Programme management and execution
  • Advertise local and Campus programmes on various internal platforms
  • Facilitation of orientation sessions for new joiners
  • Regular monitoring and communication of training actions and statistics for key stakeholders
  • Key contact to the French Trade Commission and maintain oversight on the management of the VIE programme
  • Contribute to various regional and local L&D projects
  • Strong experience within L&D in designing and delivering high impact programmes
  • Strong verbal and written communication skills
  • Knowledge of learning trends, best practices, innovative learning programs/initiatives and market solutions
  • Analytical skills (basic statistical techniques)
  • Evaluation techniques (Kirkpatrick model)
  • Knowledge and usage of LMS or HRIS
  • Microsoft office – Excel & Powerpoint
  • Ability to collaborate and influence effectively with key stakeholders within HR and the Business
  • Strong team spirit and relationship skills
  • Able to work in a multicultural setting
  • Good drive for initiative with a proactive spirit
  • Hold 8 -15 years’ experience – of which, 5 years in a Learning & Development role
  • Experience within a Financial Services organization preferred
  • Chinese speaker (Cantonese or Mandarin) preferred
232

Learning & Development Manager Resume Examples & Samples

  • Develop, implement and maintain a comprehensive training plan, including curriculum for staff, to increase their knowledge and ability to provide service
  • Collaborate and consult with the leadership staff to propose learning strategies and programs that provide for improved succession planning
  • Lead learning and development specialists who conduct training for the departments. Coach and provide feedback. Conduct annual performance reviews and compensation administration
  • Research, recommend and implement training resources, trends, and materials related to adult learning, and current industry trends
  • Evaluate the effectiveness of training, and the overall training model. Provide recommendations for improvement
  • May assist in managing department budget
  • Bachelor's degree or equivalent of 8 years’ experience
  • 4+ years of related training or instructional design experience required
  • Formal or informal leadership experience is required
  • Adult learning principles and methodology
  • Instructional design
  • Good analytical, leadership, problem-solving, decision making, negotiation, planning, facilitation, and presentation skills
  • Demonstrate effective organizational, interpersonal, and communication skills (verbal and written)
  • Must be results driven and detail oriented with the ability to manage and lead change in a dynamic environment
233

Learning & Development Manager Resume Examples & Samples

  • Solid training and development experience
  • Strong Stakeholder management
  • Experience of managing others and delegation
  • Experience of a broad range of classroom facilitation including train the trainer and virtual delivery
  • Strong people and influencing skills and ability to effectively establish and maintain working relationships with all levels of the organization
  • High degree of competency with adult learning concepts, practices, and procedures including the design of instructor led training and delivery of content with strong facilitation skills
  • Shows judgement when analyzing situation and making decisions
  • Quality and process driven in assignment delivery
  • Excellent time and work load management skills; ability to prioritize
234

Learning & Development Manager Resume Examples & Samples

  • Develop and execute the end-to-end education on functional competencies / soft skills based on business objectives annually
  • Support improvement and constant update of governance and processes related to scope above, ensuring efficient execution
  • Suggest training strategies and campaigns aligned to business objectives to deliver Franchises and Functions goals
  • Work with business leaders and Senior managers to identify training needs and trends within the business and functions, with main focus in customer facing and surrounding areas, such as Sales, Marketing, Strategic Account Management and Education
  • Guide adaptation and deliver, both in-house and with expert third parties, of educational solutions linked to competency models and learning journeys, always aligned with universal and internal learning principles and guidelines such as 30/40/30, flipped classroom, presential and virtual training and similar ones
  • Deliver these blended solutions and training sessions as needed
  • Assess different internal populations, to keep improving solutions and customize them as needed, keeping balance between innovation and consistency
  • Control expenses in order to keep financial targets and to optimize initiatives
  • Support a growth culture that is accountable, decisive, action and solution-oriented, and have a strong focus on internal business stakeholders and customers attended by them
  • Model and reward the desired behaviors at all levels of the organization
  • Liaise with HR, Franchises and Commercial Business Partners (SAM, Indirect Channel) developing sound, trusting relationships and securing the resources needed to prioritize activities and deliver required the service level
  • Needed experience
  • 1) Previous training/Education experience, preferably combined with business history
  • 2) Budget management
  • 3) "Learning journey" strategy
  • 4) Articulate and confident standing up and delivering to audiences previous experience
  • 5) Experience of people development and soft skills training
  • 6) Previous work on foundations on Adult learning, Instructional Design, Delivery alternatives and related technologies
  • Needed skills
  • 1) Excellent verbal and written communication abilities
  • 2) Ability to communicate and lead a team setting clear vision, goals and priorities
  • 3) Consultative mindset
  • 4) Organized, process and project oriented
  • 5) Flexibility to adapt to challenging situations and ability to work under pressure, while observing compliance and quality standards
  • 6) Ability to engage multiple business partners in a matrix organization securing the resources and support needed to deliver the results
  • 7) Very good analytic capability
  • 8) Significant intellectual curiosity and learning agility
  • 9) Results driven and goals oriented.1741170523
235

Learning & Development Manager Resume Examples & Samples

  • Partner with business & key functions to understand the L&D needs and expectations, transfer insight into customized leadership learning solutions to drive leadership development
  • Project management skill
  • Management and leadership skill
  • Bachelor degree of management is required. Above is a plus
  • Leadership training experience in MNC is an advantage.1700174270W
236

Learning & Development Manager Resume Examples & Samples

  • Conduct learning needs assessment in collaboration with the business to clearly understand and define the capability gaps utilizing diagnostic processes such as GEMBA, role analysis, focus groups, interviews, etc
  • Define the most effective learning mix (i.e. instructor led, e-Learning, blended learning, and social learning) for the agreed target audience, applying the 70/20/10 principles and good instructional design within each learning project
  • Broker resources and/or capabilities across the GL&D function and business to develop agreed solutions i.e. Centre of Excellence supports, partnering with business subject matter experts, technical workplace trainers. This includes interfacing with the external supply base where appropriate
  • Coach & advice line managers and employees on the GL&D service offerings, capability standards & their effective application
  • May lead or manage a small number of learning coordinators and learning administrators
  • Proven ability to interpret customer needs and translate these into a coherent program of work
  • Strong interpersonal, communication, presentation skills, and financial acumen
  • The ability to work successfully in a fast paced environment with the need to manage constant change
  • The ability to deal with ambiguity, ready to change gears and plans quickly
  • Experience of working within a complex, matrixes environment
237

Learning & Development Manager Resume Examples & Samples

  • Professional Development
  • 4+ years of experience in designing, implementing and facilitating corporate learning and development programs
  • Strong work ethic and tenacity
  • Ability to work in a fast-paced, dynamic and growing work environment, juggling multiple projects simultaneously
  • Demonstration of Vertex’s Core Values: Fearless Pursuit of Excellence, Uncompromising Commitment to Patients, Innovation is our Lifeblood and “WE” wins, as well as Vertex’s Leadership Behaviors: Commitment to Lifelong Learning, Results Driver, Passionate Visionary, Talent Developer and Cross-Functional Collaborator
  • Purpose driven: A desire to be part of a highly innovative company aimed at transforming the lives of people with serious diseases, their families and our communities
  • Self-starter who can develop and deliver learning solutions: Proven track record of developing and delivering both skill and professional development programs through innovative techniques and modalities
  • Fast-paced with high standards: Demonstrated comfort and ability to achieve success in a fast-paced, dynamic, demanding and excellence oriented environment
  • Adaptability and demonstrated ability to work through change and ambiguity; effective prioritization skills
  • Ability to work with a cross-section of colleagues: Strong leadership skills, presence and experience influencing others to successfully gain cross-functional commitment and support
  • Demonstrated timely and effective decision making; good judgment
  • Excellent written and verbal communication skills, presentation skills and facilitation skills
  • Past experience in the biotechnology, pharmaceutical or high-tech industries is a plus
238

Learning & Development Manager Resume Examples & Samples

  • 7-10 years in instructional development, methods, and delivery in a direct labor environment
  • 3-5 years with LMS (learning management systems) deployment & usage)
  • 3-5 years in instruction design & curriculum development
  • 3-5 years in micro-burst, supporting technologies, and other innovated learning methods to best suit work environment and business needs
  • 3-5 years learning validation application, measures
239

Learning & Development Manager Resume Examples & Samples

  • Create, develop, and maintain learning curriculum, including a CPE curriculum, for all firm members ensuring all curriculum adheres to the firm’s strategic initiatives
  • Collaborate with Service Line Leaders and other managers to create learning curriculum that meets the needs of each department and their members. Ensure a well-rounded curriculum is offered
  • Negotiate and coordinate the use of outside consultants to ensure they meet the learning needs and effectiveness criteria established by the firm. Coordinate content and logistics including material reproduction, registration, and evaluation
  • Manage and execute the firm’s Leadership Development Program annually including internal marketing and communications, internal recruitment, creation of annual calendar, booking speakers and working with the participants on various projects and activities
  • Coordinate internal presentations by collaborating with presenters on developing content, sending out appropriate materials and setting up appropriate facilities as necessary; administer presentation evaluations to gather and analyze feedback
  • Evaluate effectiveness for all courses, both by internal and external instructors to ensure learning supports firm’s organizational needs. Obtain and maintain learning effectiveness ratings on all instructors. Provide regular feedback to instructors to ensure they continue to meet the firm’s expectation for delivery and content
  • Conduct and review surveys of all firm learning sessions to ensure learning is effective and make changes as needed
  • Develop, monitor and manage annual learning budget; review and approve staff expenses related to learning; maintain appropriate records and receipts
  • Ensure all courses are effectively communicated internally
  • Maintain Checkpoint, the firm’s internal Learning Management System, including the input and maintenance of course information, monitoring registrations, running needed reports and issuing certificates of completion. Provide orientation to any new employees on CPE process and records as part of New Hire Orientation process
  • Assist employees in developing personal development plans. Monitor personal development plan for each employee
  • Maintain an electronic learning and development resource library
  • Maintain all employee licensing files and information; provide regular and up-to-date information to business partners; research State Boards of Accountancy rules to identify out- of-state licensing requirements for staff; complete applications and monitor license status as required
  • Monitor continuing education compliance for various licenses and certifications; collaborate with individuals to ensure all requirements are met; assist with CPA application process
  • Maintain the firm’s NASBA accreditation
  • Manage the firm’s reimbursement program; maintain all files and records; respond to questions; track and approve all reimbursement cost
  • Develop and document firm-wide learning SOPs
  • Create, monitor and review specific learning curriculum for onboarding sponsors to train new hires
  • Annual review, development and implementation of the firm’s New Hire Orientation program
  • Annual review of learning policies and procedures with recommendations for updates
  • Maintain knowledge base of changing and emerging developments within the profession and externally in order to anticipate, plan and present courses on emerging issues utilizing new and innovative delivery methods. Research available learning sources for appropriate content and method information to be used as resources and future learning partners
  • Meet with all firm members quarterly to discuss progress of learning paths, learning goals and individual learning needs
240

Assistant Learning & Development Manager Resume Examples & Samples

  • Ideally with a relevant degree or diploma in Hospitality or Tourism management
  • Minimum 2 years work experience minimum as an Assistant Manager - Concierge or Guest Service Manager or Front Office Manager
  • Should be a holder of the 'Clefs d'Or'
  • Good problem solving, organisational and interpersonal skills are a must
  • Analytical and strategical thinking
  • Due to strict of Indonesian Immigration regulations and Laws, this position is open for Indonesian Nation only
241

Learning & Development Manager Resume Examples & Samples

  • Create, plan, organize and deliver comprehensive sales training programs. Liaison with sales and product leaders to build robust training solutions that ensure sales success in driving revenue
  • Prepare and onboard new enterprise level Sales Account Executives and Client Partners by conducting orientation to sales process and products; develop individual coaching plans; provide resources and assistance; schedule orientation shadowing with senior sales representatives
  • Determine training needs; observe sales encounters; study sales results; confer and work with key Sales executives and internal product partners
  • Develop comprehensive curriculum to support on-boarding and ongoing product training to our enterprise level team of sellers
  • Maximize training effectiveness by contributing to content creation and employing innovative methodologies to deliver content via our online platform Exceed, video conference workshops and classroom training sessions
  • Work closely with other Sales Trainers to share best practices and improve training methodology
  • Work with other departments (IT, HR, Recruiting, Facilities, etc) to facilitate training experience for AEs and Client Partners
  • Build personal job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Provide feedback against learning objectives; Assess/test to measure knowledge transfer
  • Handle all logistical arrangements, room set up, managing rosters, instructor scheduling, reporting on completion, and sending reminders to participants
242

Assistant Learning & Development Manager Resume Examples & Samples

  • Consistently offer professional, friendly and engaging service
  • Assist L&D Manager to facilitate all company training programs and ensure standards are followed
  • Ensure all training material is up to date
  • Maintaining up-to-date learning & development records for all hotel colleagues
  • Coordinate all training seminars
  • Ensure all team member training, documentation and testing is completed in the required time frame
  • Assist L&D Manager in creating and developing training materials and programs to meet the needs of the hotel
  • Duties as assigned To undertake training and attend meetings as required and directed by your direct manager
  • Follow outlet policies, procedures and service standards
  • Computer literate in Microsoft Window applications required
  • Previous Hotel experience preferred
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
243

Learning & Development Manager Resume Examples & Samples

  • Work with the existing L&D Coordinator
  • Partner collaboratively with EMEA and Global L&D, maximising existing material and sharing best practice where ever possible
  • Vendor & Budget Management
  • Graduate calibre, CIPD qualified or equivalent
  • Proven Learning & Development experience, working across a wide variety of HR/L&D related activities with client base
  • Proven ability to diagnose issues with wide range of stakeholders
  • Proven experience of working at a senior level with external and internal stakeholders
  • Working knowledge of Learning & Development methodologies and training
  • Ability to design and facilitate learning & development interventions at all levels across the organisation
  • Insights accreditation
  • Strong facilitation and stakeholder management skills
244

Financial Planning Learning & Development Manager Resume Examples & Samples

  • Provide field support to new and existing planners in areas of financial planning strategies & techniques
  • Deliver the most up to date information on new changes and trends in the financial planning industry and EFS; adapt and adjust training to meet evolving conditions
  • Assess the field to determine sales process and financial planning gaps; manage, create and develop content and curriculum to deliver results
  • Work closely with the Research & Education team and Financial Planning management to train new planners during orientation plus post-orientation training sessions and existing planners on EFS methods, systems and other practice management needs
  • Oversee and evaluate firm-wide developmental needs of the financial planners to drive training and education initiatives; continually assess existing programs and systems to determine changes and upgrades needed to maximize opportunities with clients and prospects
  • Collaborate with Marketing, Planning, and Compliance to deliver impactful and meaningful content to support industry changes and firm-wide initiatives
  • Manage Research & Education projects and process improvements; serve as the department lead and point of contact
  • Work with Operations and IT Departments on enhancing existing systems, development of new systems and deployment strategies
  • Cooperate with multiple departments to review and edit written and other material we make available to the public; proactively develop communication plan on content to the planners
  • Conduct research as required by Planner management and/or other departments
  • Serve as an EFS cultural ambassador in all education and training sessions
245

Learning & Development Manager Resume Examples & Samples

  • Partners with key divisional stakeholders and internal clients, including Human Resources and Risk Management, to establish priorities, consult on initiatives, provide status reports, and drive alignment
  • Manages the division’s end-to-end learning and development processes by identifying and addressing future and current training needs through job analysis, career paths, annual performance appraisals and consultation with senior and regional managers
  • Using both in-house and third party resources, designs programs which include an appropriately blended approach to learning including coaching, classroom training, one-on-ones, structured-OJT and e-learning
  • Develops and/or approves training content, methods, and materials for training staff and presents materials using a variety of media
  • Utilizes instructional design theories to develop design documents, storyboards, prototypes, presentations, worksheets, job aids, assessments and utilizes surveys/evaluations
  • Facilitates workshops and conducts Instructor Led Training where appropriate
  • Establishes success metrics and evaluates training program’s effectiveness and success, and resolves any specific problems by tailoring programs as necessary
  • Maintains current understanding of training trends, developments and best practices
  • Creates an innovative learning environment that addresses rapidly changing strategies due to business growth
246

Learning & Development Manager Resume Examples & Samples

  • Manage all learning & development activities in the Hotel, including identification of training needs at different levels to align with hotel’s business goals
  • Develop and reinforce both practical and theoretical training plans and programs to enhance guest experience and improve service efficiency, particularly in Food & Beverage Division
  • Work with Department Heads to design and conduct in-house training programs and on-the-job training programmes that meet the operational objectives
  • Lead the learning & development initiatives driven by the corporate office
  • Work closely with educational institutes to recruit potential internship trainees and develop the talent pool
  • Work with Human Resources Manager in other HR related duties
247

Learning & Development Manager Resume Examples & Samples

  • Identify Learning and Development needs within the business through development plans, employee feedback and regular communication with the department Managers, and provide training solutions to address these needs
  • Deliver the Belmond’s programme in the corporate offices and globally in our businesses
  • Create and update training materials at Supervisor level and below, for worldwide use in our business units
  • Assist with developing and delivering brand engagement initiatives
  • Update and maintain Worldwide Learning and Development programs and materials to reflect Brand messages and industry developments
  • Represent Belmond’s Learning and Development Team at various external events and internal meetings
  • Assist the Learning & Development Director with the implementation of evaluation and succession planning tools throughout our portfolio
  • Assist the Learning & Development Director with sourcing and implementing a new global HR system
  • Develop, co-ordinate and deliver the Company Induction programmes ensuring that all new employees at the Corporate Office are introduced to the company vision, Core Values and legal obligations
  • Structure and organise training plans and reviews for all interns and trainees based in corporate office
  • Keep up to date with developments in the industry, monitoring trends, practices and making recommendations relating to these
  • Manage the HR systems including Learning Management System, Performance Management and Employer Values Proposition sites
  • Write Stand Operating Procedures
  • Gather information and produce reports as and when needed
  • Perform related duties and special projects as assigned
  • Deputise in the absence of the Global Learning & Development Director when needed
  • Global travel required approximately 50 percent
  • Experience working at a managerial level in a L&D role or HR role with significant L&D responsibilities within the hospitality sector, preferably within a luxury organisation
  • Experience of leading and executing Learning and Development projects
  • Experience of facilitating training at all levels of the organisation (Executive team through to line level)
  • Knowledge of L&D technology systems
  • A willingness and ability to travel internationally to our destinations