Information Technician Resume Samples

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E Nolan

Eileen

Nolan

86798 Weimann Trafficway

Boston

+1 (555) 660 4878

86798 Weimann Trafficway

Boston

Phone

p +1 (555) 660 4878

Experience Experience

Detroit, MI

Information Systems Technician

Detroit, MI

Breitenberg-Heidenreich

Detroit, MI

Information Systems Technician

Works with electronic ticketing system to manage and document customer service requests
Works to deploy and maintain iPhones; pagers; and other manner of Personal Communication Devices to ensure mobile capabilities for customer
Provides initial set-up of IT equipment for office spaces as well as office IT equipment relocations
Works directly with customers requesting service; including high level senior leadership customers
Works with Active Directory in maintaining and servicing of user accounts
Provides installation; maintenance and troubleshooting support of information systems applications and related peripheral hardware
Provides software and system troubleshooting and support

Detroit, MI

Geographic Information System Technician

Detroit, MI

Wintheiser Inc

Detroit, MI

Geographic Information System Technician

Works directly with Internal IT and third-party applications vendors and developers to identify, evaluate and implement GIS and data management solutions
Provides training for GIS and data management applications
Develops and maintains GIS database of pipeline system assets
Develops and presents GIS system and cartographic mapping elements
Administers GIS servers, PC’s and workstations by installing and troubleshooting system software and programs and administers system access and security
Performs special studies and analyses of various pipeline operations to define problems and determine methods of adapting GIS applications
Participates in the development, maintenance and implementation of policies and procedures that ensure the accuracy of GIS information is maintained and assists in writing procedures for utilizing GIS software and applications

present

San Francisco, CA

Ground Systems Hardware Information Technician

San Francisco, CA

Hirthe, Bartoletti and Ortiz

present

San Francisco, CA

Ground Systems Hardware Information Technician

present

Working knowledge of HP Integrity servers, HP Proliant-series servers, Dell PowerEdge-series servers and 3PAR storage area network systems
Coordinates and oversees the installation and relocation of office PCs and computer network connections
Participate in product team activities and support the development of engineering processes, methods, and tools
Familiar with all aspects of the logistics life cycle; procurement, receiving, storing, and disposal
Evaluate Linux (RedHat) and UNIX (Solaris) computing standards to meet program IT objectives
Maintains and configures a 'Maintenance Facility' to evaluate and test modifications to existing hardware, prototype hardware and software before they are incorporated into the Online and Offline subsystems
Develops and executes hardware and software diagnostic tools; performs fault isolation to the chassis level; and creates and maintains system IT hardware electronic signaling and configuration documentation

Education Education

Bachelor’s Degree in Computer Technology

Kaplan University

Bachelor’s Degree in Computer Technology

Skills Skills

Plans and coordinates highly complex software and hardware for enterprise release
Evaluates complex system's production readiness and supportability
Performs the restoration of complex computing service operations
Ensures systems conforms with architectural objectives
Leads activities to plan, develop, design, integrate and maintain all computer applications
Leads activities to install, configure and maintain multi-platform systems hardware, software and components
Performs complex system problem identification and resolution
Leads activities to integrate security solutions into information systems
Experience in integrating hardware and software systems
Experience with HP Integrity servers, HP Proliant-series servers, Dell PowerEdge-series servers and 3PAR storage area network systems

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Information Systems Technician Resume Examples & Samples

Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques
Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware)
Provides software and system troubleshooting and support
Provides technical support and training to end-users
Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
5-8 years of directly related experience supporting information systems operations
Provide technical assistance in troubleshooting, identifying, evaluating, developing and repairing voice, data, and/or video systems and procedures
Ability to work independently on projects from start to finish, including developing network designs based on user requirements, creating network diagrams using Visio, configuring network equipment and full implementation follow-through and documentation requirements
Provide engineering support and troubleshooting for resolving problems and performing moves, adds, changes on live customer networks
TCP/IP addressing/subnetting knowledge required
Experience with Routing protocols (EIGRP, OSPF, BGP and VRF)
Experience with LAN switching concepts (STP, 802.1q, VTP, etc.)
Experience with VoIP concepts (MGCP, H.323, Voice Gateways, CUCM, etc.)
Knowledge of Cisco router and switch configuration (familiarity with the following hardware types: 28xx, 39xx, 76XX routers)
Knowledge of Foundry switch configuration (familiarity with the following Big Iron, Fast Iron and Edge Iron switches)
Knowledge of Juniper switch configuration (familiarity with the EX series of switches)
Knowledge of PESA or industry equivalent video matrix switch configuration and operation
Experience with public carrier and telecommunications technologies such as T1, fractional T1, DS3, and OC3/12/48 over copper and fiber Responsible for supporting the enterprise networking operating systems to include Microsoft Windows 2003, Server 2008, Server 2012, Active Directory, Microsoft Win 7, Microsoft Office Suite, Microsoft System Center

Information Systems Technician Resume Examples & Samples

Completes software updates of equipment as required
Interprets and resolves customer requirements
Performs Echelon 1 (E1) network support such as troubleshooting; problem resolution; and improvements to network performance

Information Systems Technician Resume Examples & Samples

8 years of experience with IT
Experience as a systems administrator or systems technician in Linux or UNIX environments
Experience with operating systems, the organization’s operating environment, and network requirements
Experience with using project management techniques to plan and execute projects
Experience with researching the latest technological developments in operating systems to identify the impact of or anticipated changes to the organization’s operating systems
Experience in working with system developers to elicit requirements and engage in joint project planning
TS/SCI clearance with a polygraph required
HS diploma or GED required
Experience with IBM Lotus Admin, including Notes and Domino 7 or 8 preferred
Experience with Agile development methodologies
Experience with project management framework
Possession of excellent team leadership, development, and client relationship skills

Geographical Information Systems Technician Resume Examples & Samples

Experience of ESRI ArcCatalog and ArcGIS 10.3.1
Experience of other GIS related software may be considered
Experience of the utilities industry would be advantageous
Map reading and spatial interpretation skills
Understanding of OS mapping, including Mastermap, projections and coordinate systems
Ability to work under pressure and meet deadlines
Candidates with a good knowledge of mapping and 2D CAD may be considered if willing to undertake basic GIS training

Intelligence Information Technician Resume Examples & Samples

5+ years of experience with supporting the US Army
1+ years of experience in systems administration
Experience in working with the Army National Guard, staff experience at battalion, and brigade experience with the US Army Reserve
Experience in working with intelligence systems, including JWICS and DCGS-A
Experience with SharePoint applications and other knowledge management systems or applications
Experience with automation, including LAN and WAN administration and management
Experience with system security applications, administration, and management

Information Systems Technician Resume Examples & Samples

Installs and configures applications software and related hardware (such as desktops; servers; and related peripherals like printers; scanners; drives; monitors and video teleconferencing hardware)
May provide guidance and work leadership to less-experienced technicians
Understanding of SCCM and other remote management tools
Experience with thin client set-up and Active Directory
Familiarity with basic router configurations and commands
Knowledge and understanding of the OSI model
Manage and document approved changes to the enterprise baseline

Computer Information Technician Resume Examples & Samples

Perform review, analysis, and programmatic modification of virtual database models in performing database development processes. Data analysis shall include reviewing operating procedures, database schemas and modeling, data format analysis for content and data type, development of relational database schemas, tables, and repositories for medical research studies and protocols
Develop innovative approaches to database programming methodologies that are well documented and protected against premature disclosure for potential patents and government copyrights for clinical studies and protocol development
Develop highly specialized .NET, JAVA and Oracle applications to support the integration of disparate data and systems, into a research database. Data sources include, but not limited to, other networked military healthcare databases (CIS, CHCS/AHLTA, Eccentris, PACS, IMPAX, IRBnet), medical equipment, experimental and clinical data, and third party proprietary applications
Provide continual software engineering and database support to research personnel, principle investigators, and other clinical study programs. This includes developing highly specialized analytical, data collection, and reporting tools/software customized towards specific research protocols
Provide programming support: The Computer Information Technologist shall provide database and systems programming support including the development of specialized software utilizing Oracle 11g tools, ASP.NET, C#, JAVA, C++, Visual Basic.NET, XML or other database languages for development of integration software for clinical/research database data exchange in relational database repositories, and statistical applications

Geographic Information Systems Technician Resume Examples & Samples

Bachelor’s degree from four-year college or university with a major or minor in Geography or related field or Associates degree or equivalent from two-year college or technical school, with training in GIS technology
Requires 0 to 3 years of experience
Strong organizational and analytical skills
Ability to provide efficient, timely, reliable and courteous service to customers
Ability to effectively present information
Requires knowledge of financial terms and principles
Ability to calculate intermediate figures such as percentages, discounts, and/or commissions
Conducts basic financial analysis
Ability to understand and carry out general instructions in standard situations
Ability to solve problems in standard situations
Requires intermediate analytical and quantitative skills
Ability to work with mathematical concepts and apply operations such as fractions, percentages, ratios and proportions to practical situations
Advanced proficiency in MapInfo or Atlas GIS, word processing, spreadsheet and presentation applications required
Knowledge of GIS terms and definitions required
Proficiency in MapInfo Professional (or similar application) and GIS-related technologies required
Knowledge of Company information systems preferred
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines
Errors in judgment may cause short-term impact to co-workers and supervisor

Laboratory Information Technician Resume Examples & Samples

Sorting and tracking various mail
Developing data queries and reports; and
Assisting with laboratory sample inquiries
Reviewing laboratory samples for accuracy and completeness
Preparing and distributing various reports; and
Directing customer inquiries to appropriate staff members

Information Systems Technician Resume Examples & Samples

Based operating configurations on all organization Windows and NT servers and desktops. Troubleshoot problems that may involve applications and the network. Provide technical support to applications and utility developers on requirements for integration into the operating environment. Serve as the technical reference on engineering review boards and consider all additions or changes to the operating environment, including all changes or additions to the standard configuration within the organization. This position is located in Northern VA
Experience with operating systems, the organizations operating environment, and network requirements
Experience with researching the latest technological developments in operating systems to identify the impact of or anticipated changes to the organizations operating systems

Information Systems & Technology Technician Resume Examples & Samples

Three to five years’ experience in maintaining Information Systems or industry certification with one year experience
Ability to make independent decisions, set priorities, and work without supervision
Able to communicate effectively with users of the Information Systems
An unwavering ability to maintain strict confidentiality
Ability to lift 50 lbs., climb a ladder and work in tight spaces
Coordinate with the SMR Center Director, SMR Controller and Department Heads as needed on the current Information System & Telephone maintenance needs and priorities
Maintain Snow Mountain Ranch’s computer hardware, Wi-Fi infrastructure and access to software and programs
Responsible for network installation and administration in consultation with the Associate Information Systems and Technology Director
Research and make recommendations within budget constraints regarding the needs of Snow Mountain Ranch
Maintain hardware and software inventories
Maintain telephone infrastructure including POTS, Digital, Avaya phone switch and the related pedestals/wiring
Understand and prioritize the needs of the organization in order to generate the vital information needed for critical management decisions
Maintain an accurate, current, secure and useful Information System that meets the overall Association’s goals
Keep Snow Mountain Ranch’s system current and running at peak performance with minimal down time
Train and work with IT resources
Support the Association safety program. Promote safe work practices and a safe environment for guests, members and staff
Uphold the YMCA of the Rockies Mission, policies and programs
Promote a cooperative, positive and problem-solving atmosphere at all times
Must be available on-call for after-hours IT emergencies and planned system upgrades
Ability to work in a Windows environment including Windows 7/10, Server 2008/2012, Active Directory and Exchange
Train employees at Snow Mountain Ranch in consultation with the Associate Information Systems and Technology Director
Experience with common business programs such as Microsoft Office
Recommend changes that could improve the professionalism and efficiency of Snow Mountain Ranch
Maintain the Association’s Automated Attendant System in consultation with the Associate Information Systems and Technology Director
Evaluate, recommend and implement Association’s software and hardware purchases
Ability to work cooperatively with others in a diverse environment
Possess excellent customer service skills: for example, friendly, personable, helpful, patient and professional

Geographic Information System Technician Resume Examples & Samples

Maintains and administers Geographical Information Systems (GIS), and data management systems
Develops and maintains GIS database of pipeline system assets
Works directly with Internal IT and third-party applications vendors and developers to identify, evaluate and implement GIS and data management solutions
Coordinates GIS integration with other Pipeline data management and analysis systems
Prepares related metadata, customized GIS interfaces and reports
Performs special studies and analyses of various pipeline operations to define problems and determine methods of adapting GIS applications
Gathers and verifies field data for utilization in analysis and mapping applications
Transposes complex data from records, maps, CAD drawings, and other sources into GIS and/or related databases
Prepares GIS layers, datasets, and reports for internal and external customers, related to pipeline Construction, Operation, Maintenance, Integrity Management and Compliance requirements
Designs and develops complex GIS database models, applications and templates
Writes, edits, installs, and verifies programs for accessing, maintaining, linking and populating databases
Administers GIS servers, PC’s and workstations by installing and troubleshooting system software and programs and administers system access and security
Develops and presents GIS system and cartographic mapping elements
Responds to and resolves inquiries from end-users, developers, contractors, and other customers regarding GIS/Data Management requirements
Participates in the development, maintenance and implementation of policies and procedures that ensure the accuracy of GIS information is maintained and assists in writing procedures for utilizing GIS software and applications
Provides training for GIS and data management applications
Stays abreast of industry trends and data management technology and remains active within industry organizations and committees
Supports Integrity Management activities associated with data management and data integration requirements
Stops and/or reports any unsafe work or conditions
Follows safety & environmental policies and procedures
Supports safety & environmental goals and initiatives
Participates in safety & environmental meetings, training, emergency drills and hazard recognition programs
Reports all accidents, injuries and near misses, and participates in associated investigations
Participates in industrial hygiene, medical surveillance and behavior based safety programs

Geographic Information Systems Technician Resume Examples & Samples

Create or modify polygons using any available resource (e.g. legal descriptions, plats, historic maps, tax parcels, imagery, or a combination thereof) and link those polygons to Quorum agreement
Develop and maintain non-Quorum mapping layers (e.g. unit outlines, tract outlines, wells, surface ownership/tax parcels)
Perform GIS tasks in geospatial data review, creation, conversion, and updates in the geodatabase environment and other standard tabular databases
Use available Denbury GIS data to generate GIS data tables, maps, reports, and other documents
Follow all Denbury GIS standards in regards to creating, maintaining, and saving all maps and map layers
Work with the Lease Analysts to establish legal descriptions to be mapped (i.e. when mapping less than the full, original legal description)
Coordinate with Landmen or Lease Analysts to capture requirements in order to produce working maps
Test Quorum GIS and ESRI ArcMap during system upgrades
Assist in the GIS mapping requirements for acquisitions and divestitures
Excellent teamwork skills
Thorough understanding of oil and gas land and/or lease functions and terminology
Ability to interpret and plot complex legal descriptions
Working experience with Quorum GIS and the Quorum Land Suite preferred
Experience with ESRI ArcMap
General knowledge of GIS mapping and data skills
Familiarity with databases such as SQL and Oracle
Proficiency in Microsoft Office software such as Excel, Access, Word, and Outlook
Ability to travel if needed
Ability to lift 50 lbs

Information Systems Technician Resume Examples & Samples

Performs Tier I/II Service Desk support, handling internal client calls and emails as the primary coordinator with the end user from initial contact through eventual resolution, including remote support for clients in two satellite offices and remote workers
Provides all aspects of on-site desktop, laptop, and peripherals support including timely resolution of assigned Incident Resolution Requests. Performs software and hardware moves, adds, and changes, both proactively and reactively. Ensures technology and regulatory standards are implemented by maintaining records on repairs, downtime, changes, and updates
Coordinates with third party vendors for the modification, repair, and preventative maintenance of telecommunications services, VoIP (including call center software) platform, physical security systems, and premise network wiring
Assists in monitoring appropriate Service Level Agreements in order to notify management when they are in danger of being breached, and recommending appropriate action to take to prevent violations. Escalates Incident Resolution Requests to senior level staff for resolution as appropriate
Assists senior level staff with operational tasks as needed, such as performing data backups and data restores, user account management, and email services management
Participates in departmental policy reviews, service monitoring and notification discussions, service portfolio reviews, and ongoing process improvement assignments as needed
Provides excellent customer service to internal clients and communicates effectively with management, team leaders, and other team members within the department

Ground Systems Hardware Information Technician Resume Examples & Samples

Leads hardware activities to define, develop, and deploy IT equipment in support of vehicle operations and maintenance at a tightly closed and controlled environment Customer site
Responsible for installing, integrating, maintaining, diagnostic testing, and troubleshooting the various hardware subsystems that comprise the Customer online & offline systems
Interprets vendor technical specifications to ensure the signal, computer network protocol, and AC power interfaces meet the JSIS requirements for the installation and integration of COTS equipment; evaluates COTS equipment to ensure the integration of the equipment into the site facility meets the form, fit, and function requirements of the operational equipment it will replace or interface to
Develops and executes hardware and software diagnostic tools; performs fault isolation to the chassis level; and creates and maintains system IT hardware electronic signaling and configuration documentation
Maintains and configures a 'Maintenance Facility' to evaluate and test modifications to existing hardware, prototype hardware and software before they are incorporated into the Online and Offline subsystems
Ensures the OPS and Maintenance computer network architecture meets the IT OPSEC requirements imposed by the ICD-503 government security policy
Coordinates and oversees the installation and relocation of office PCs and computer network connections
Familiar with all aspects of the logistics life cycle; procurement, receiving, storing, and disposal
Working knowledge of HP Integrity servers, HP Proliant-series servers, Dell PowerEdge-series servers and 3PAR storage area network systems
Evaluate Linux (RedHat) and UNIX (Solaris) computing standards to meet program IT objectives
Possess the ability to develop solutions to complex problems requiring ingenuity and innovation; knowledge of networks, bus architectures, and functionality; and data analysis and test equipment utilization is required
Capable of responding to a hardware system failure and be able to quickly assess and confidently lead the restoration of OPS hardware to full functionality following a critical system failure
Participate in product team activities and support the development of engineering processes, methods, and tools
Analyzes computing requirements. Leads a multidisciplined range of technical systems and application activities
Leads activities to install, configure and maintain multi-platform systems hardware, software and components
Leads activities to plan, develop, design, integrate and maintain all computer applications
Plans and coordinates highly complex software and hardware for enterprise release
Ensures systems conforms with architectural objectives
Evaluates complex system's production readiness and supportability
Performs the restoration of complex computing service operations
Performs complex system problem identification and resolution
Leads activities to integrate security solutions into information systems
Requires a current Top Secret SSBI Clearance
Experience in the full lifecycle of logistics (procurement, receiving, storing, and disposal)
Experience establishing and maintaining records of computing hardware and software inventories
Experience in integrating hardware and software systems
Experience with HP Integrity servers, HP Proliant-series servers, Dell PowerEdge-series servers and 3PAR storage area network systems

Geographic Information Systems Technician Resume Examples & Samples

Two years of experience in Geographic Information Systems (GIS), cartographic principles, coordinating systems transformations, and Data Interoperability or toolset
Data Analysis, database design, and database programming (advanced queries, stored procedures)
Arc Server / SDE v10.3.1
Arc desktop v10.3.1
Trimble Pathfinder Office v5.65
Trimble Terrasync v5.65
Trimble Geo 7 Series GPS units
Trimble S7
High accuracy Global Positioning Systems
Create and maintain GIS and Computer Aided Design Software
Use and development of GIS and map development systems and layering
Responses to the Supplemental Questions (Note that your responses to the supplemental questions will be used for interview selection), AND
A list of three professional references. Please include two past/current supervisors, one peer and/or subordinate, if applicable. For each reference include the following
Name
Professional Title
Working Relationship
Daytime Phone Number
Email Address

Heis-release of Information Technician Resume Examples & Samples

2-3 years experience in HeIS or provider/hospital office setting preferred
Must possess a working knowledge and familiarity with privacy laws, HIPAA, state and federal guidelines that affect how medical records are kept, accessed and released
Ability to work as a team is essential
Excellent people skills
Basic computer knowledge, Cerner and Centricity a plus

Information Systems Technician Resume Examples & Samples

Undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work
Strong PC skills with technical knowledge of hardware and hardware components
Ability to learn MRC Global business processes and MRC Global specific software
Excellent troubleshooting and communication skills
Must have the ability to provide documentation verifying legal work status
Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries
Ability to understand and comply with MRC Global guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines

Geographic Information System Technician Resume Examples & Samples

The successful candidate must have a BS/BA in Geography or closely related discipline with GIS coursework
One year of professional (post graduate) experience in GIS is required
The successful candidate must have experience with ArcGIS 10.x or higher and experience with GIS database development
The successful candidate must have the ability to work as part of a team in a structured organization
The ability to do work under harsh weather conditions and in uneven terrain is required
Must have a valid driver’s license or the ability to obtain a driver’s license by the employment start date
The desired candidate will have demonstrated knowledge of geodatabase structure, functions, management, and development
Experience with enterprise GIS is preferred
Solid local and network file management skills are preferred
The desired candidate will have demonstrated experience working with GIS applications in natural resources management, cartography, and GPS hardware/software
Knowledge of and experience with Army/DoD GIS programs and spatial data standards (SDSFIE) is preferred
The ability to work and meet established program standards and requirements is desired
The desired candidate will be able to collect field data (GPS) and assist with data analyses and provide GIS products and information for reports, presentations, and other products
The ability to work on multiple projects and provide customer support is desired
1) Statement of Qualifications (one page letter addressing each qualification described in announcement)
3) Transcripts (for each degree earned that is listed under qualifications)
4) Degree Conferral (copy of diploma if transcripts do not include confirmation that degree was awarded)
5) References (contact information for professional references including at least one supervisor, references will not be contacted without prior notification of candidates)

Information Systems Technician Resume Examples & Samples

If interested in applying, send an updated copy of your Word doc resume to Gyn Wei at gwei@apexsystemsinc.com**
Provides installation; maintenance and troubleshooting support of information systems applications and related peripheral hardware
Hands on Computer/Printer/Copier set up and support Desktop Services
Installs and maintains various models of thick client and thin client workstations; monitors; keyboards; mice; KVM switch boxes; printers; and scanners; as well as all associated cabling
Works with Active Directory in maintaining and servicing of user accounts
Configures and hardens printers both remotely and through touch maintenance
Works directly with customers requesting service; including high level senior leadership customers
Works with electronic ticketing system to manage and document customer service requests
Provides initial set-up of IT equipment for office spaces as well as office IT equipment relocations
Provides Tier 2 support and employs best practice troubleshooting skills in maintaining all equipment and specified above; as well as a multitude of applications to include the full MS Office Suite; among others
Operates within the SCCM ConfigMgmt Console to deploy baselined OS and software as well as to maintain Group Policy
Works to deploy and maintain iPhones; pagers; and other manner of Personal Communication Devices to ensure mobile capabilities for customer

Information Systems Technician Resume Examples & Samples

Provide daily user support to headquarters and overseas staff and IT-equipment management, including connectivity, groups and passwords, installing and upgrading software, installing hardware, configuring systems and applications, setting up laptops for new users, providing copier/printer and audio-visual support
Serve as primary contact for internal customers to the TIMS team, handling requests as appropriate and passing to others as necessary
Provide thorough technical troubleshooting
Ensure proper help desk ticket management and resolution using accepted standards and procedures
Collaborate across departments to develop and fulfill training requirements for headquarters and field staff
As opportunities arise, train and orient colleagues/staff in current and new technologies to prepare them for applications that meet program objectives; and
Other tasks as deemed appropriate and necessary by the Director
Minimum of either a Bachelor’s degree in the field of computer science or related field (preferred), or Associate’s degree and additional work experience
Minimum of two years of related technical or help desk experience
Experience and ease in communicating technical concepts to a non-technical audience
Knowledge and experience with basic computer hardware and desktop and server operating systems
Robust analytical and problem-solving abilities, with keen attention to detail
Strong customer-service orientation
Self-motivated, with the ability to effectively prioritize and complete tasks in a time-sensitive manner
Experience working in a team-oriented, collaborative environment
Knowledge of advanced SharePoint and Office 365 features is preferred but not required
Willing and able to travel for short stints
Demonstrated versatility, reliability, and follow-through
Outstanding interpersonal, communication, and relationship-building skills
Motivated and self-directed, and with the ability to effectively prioritize and complete concurrent tasks with professionalism and minimal guidance; and
U.S. citizenship or a valid U.S. work permit is mandatory
A letter of application explaining individual qualifications for this opportunity
A current CV in reverse chronological format
A list of at least 3 professional references including contact information

Information Systems Technician Resume Examples & Samples

Bachelor’s Degree is required
Requires 2-4 years of Information Systems experience
ITIL Foundations Certification desired
Requires ability to utilize the Company’s internet/intranet web site and available resources for data entry, reference and/or retrieval tasks
Proficiency in Microsoft products: Outlook, Project, SharePoint, Visio, Word and Excel
Ability to follow directions and prescribed procedures
Adherence to shift schedules and timeliness are key
Strong communication skills to clearly and concisely expresses ideas and disseminate information
Provides comprehensive technical support services to support center customers
Identifies and resolves intermediate computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved. Elevates unknown or unusual problems to functional lead or IT staff as applicable for resolution
Manages own workload by applying understanding of team priorities
Takes over incidents which cannot be solved with means of Level 1 support
Works within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk Time, Abandon Time, Hold Times, etc
Provides excellent customer service and demonstrates courtesy in all interactions
Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely
Confirms and updates customer profile information as needed
Maintains assigned interfaces and functionality between data systems including functions such as troubleshooting, designing, and quality assurance
Evaluates and selects solutions from established options; refers significant deviations from guidelines to supervisor for authorization
Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed
Installs, programs, and operates equipment as necessary
Proactively leads activities to ensure responsiveness to network and business system outages and other emergencies

Regional Business Office Information Technician Resume Examples & Samples

Work experience desirable: Avaya Communication Systems
Work experience desirable: Cloud computing
Knowledge of computer hardware, software and server operating systems[Citrix, MS Windows, HP Products, Network Administration]
Extensive application support experience with Office 365, scanning systems
Excellent technical knowledge of network protocols, operating systems, software and standards
Hands-on trouble shooting experience
Ability to read and understand technical manuals, procedural documentation, and OEM guides
Able to develop and interpret technical documentation for training and end user procedures
Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
Working technical knowledge of PBX, voice mail, interactive voice services, call management systems, and telecommunications system
Strong hands-on knowledge of the installation, implementation, and maintenance of telecommunications equipment, video teleconferencing equipment and voice/data equipment
Hands-on experience installing and troubleshooting cabling and wiring systems
Working technical knowledge of current network protocols, operating systems, and standards
Proven experience and success with enterprise-level LAN and WLAN engineering, design and implementation
Experience with routers, hubs, switches, and access points from vendors such as Cisco, Aruba
Success with site surveys and site designs for the purpose if creating efficient and effective WLAN signal overlap
Experience with various operating systems
Experience in WLAN packet analysis, signal optimization, Power over Ethernet, and general wireless connectivity
Strong, hands-on technical knowledge of network and PC operating systems
Maintenance of DT security and compliance software

Information Systems Technician Resume Examples & Samples

The requisition is for collecting a pool of candidates to be considered when a vacancy becomes available. The hiring manager will make direct contact with candidates if interested during March 2016 to October 2016
May identify problems, troubleshoots and provides solutions to assist users
May act as a customer service advocate in resolving service requests; ensure problems are escalated through appropriate channels for resolution
Maintains a broad knowledge of technology, equipment and/or systems within field of work
All applications must be received in the Human Resources office by 11:59pm on the closing date posted to be guaranteed for consideration. Applications of qualified candidates received after this date may be considered at the discretion of the hiring manager

Information Systems Technician Co-op Resume Examples & Samples

Install hardware equipment at a user’s location. Tasks may involve installing, configuring, troubleshooting user’s hardware and software
Provides assistance to students in computer labs on the use of school technologies as well as assistance with homework and assignments, especially in Microsoft Office and other software
Monitors open lab activities, helps enforce open labs rules and regulations, and helps maintain a safe environment
Provides assistance in the testing and preparation of Smart classrooms, computer classrooms, conference rooms and other event equipment
May respond to inquiries and requests from users for assistance with the college’s computer systems or personal computers
May act as a customer service advocate in resolving service requests; ensures problems are escalated through appropriate channels for resolution
Maintains current knowledge of technology, equipment and/or systems within field of work
A completed CPCC application must be completed on-line
During the on-line application process, applicants will be prompted to upload or build a cover letter and resume

Information Systems Technician Resume Examples & Samples

Hardware and software maintenance on desktop PC’s, laptops and printers
Installation and de-installation of desktop PC’s, laptops and printers onto the local network and tracking equipment
Telephony move, add, and change work
Completion of all user requests and trouble tickets and to provide follow-up support in these areas
Responsible for meeting all service level agreements (SLA)
Minimum one (1) year experience working as a computer technician or equivalent experience supporting desktop PC’s

Information Technician Resume Examples & Samples

Be advised that if selected for a military technician position where membership in a reserve component is a condition of employment and you are receiving a bonus, your bonus will be terminated and may or may not be subject to recoupment. **
QUALITY OF EXPERIENCE**
Federal Law prohibits use of U.S. Government postage paid envelopes for mailing applications. Applicant is responsible for his/her own postage. Applications received in U.S. Government postage paid envelopes WILL NOT BE CONSIDERED.**
OF 306 - Declaration for Federal Employment
DNG 51R - Application for Technician Vacancy Military Affiliation Information

Cryptologic & Information System Maintenance Technician Resume Examples & Samples

Perform advanced interface and software troubleshooting aboard Ship’s Signals Exploitation Space (SSES) equipped surface combatants worldwide
Mentor active duty system technicians to perform advanced system troubleshooting, apply best practices with assistance from the supporting In-Service Engineering Agent (ISEA)
Provide ad hoc refresher system training as needed
Communicate effectively in visual, oral, and written form
Establish and maintain professional credibility
Demonstrate effective interpersonal skills
Maintain and author job performance aids and provide feedback to technical documentation
Be able to earn and maintain appropriate credentials to be enrolled in the U.S. Navy Cybersecurity Workforce (CSWF)
Bachelor of Science degree and 7+ years of prior relevant experience
U.S. citizen with current DoD TS/SCI and Counterintelligence (CI) Polygraph
CompTIA Security+CE certification
Extensive system and network administration experience with U.S. Navy afloat systems such as Ship's Signal Exploitation Equipment (SSEE) Increment E/F, Access D4, HITS, DRT-1201B, and BLUESTREAM, Red Falcon, OFM, GALE, COMPOSE, CANES
Familiar with the Cryptologic Carry On Program (CCOP), Naval Information Forces mission, roles, and functions, and the OFRP
U.S. Navy NEC 9225 (SSEE INC E Maintenance Technician) and or NEC 9298 (SSEE INC F Maintenance Technician)
U.S. Navy Group-Paced Instructor (NEC 9502) or civilian equivalent
Designation as a Master Training Specialist (MTS) or CompTIA Certified Technical Trainer (CTT+)
Experience developing instructional materials and job aids (be able to provide examples)