Information Technician Resume Samples

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EN
E Nolan
Eileen
Nolan
86798 Weimann Trafficway
Boston
MA
+1 (555) 660 4878
86798 Weimann Trafficway
Boston
MA
Phone
p +1 (555) 660 4878
Experience Experience
09/2014 present
San Francisco, CA
Ground Systems Hardware Information Technician
San Francisco, CA
Ground Systems Hardware Information Technician
09/2014 present
San Francisco, CA
Ground Systems Hardware Information Technician
09/2014 present
  • Working knowledge of HP Integrity servers, HP Proliant-series servers, Dell PowerEdge-series servers and 3PAR storage area network systems
  • Coordinates and oversees the installation and relocation of office PCs and computer network connections
  • Participate in product team activities and support the development of engineering processes, methods, and tools
  • Familiar with all aspects of the logistics life cycle; procurement, receiving, storing, and disposal
  • Evaluate Linux (RedHat) and UNIX (Solaris) computing standards to meet program IT objectives
  • Maintains and configures a 'Maintenance Facility' to evaluate and test modifications to existing hardware, prototype hardware and software before they are incorporated into the Online and Offline subsystems
  • Develops and executes hardware and software diagnostic tools; performs fault isolation to the chassis level; and creates and maintains system IT hardware electronic signaling and configuration documentation
07/2009 03/2014
Detroit, MI
Geographic Information System Technician
Detroit, MI
Geographic Information System Technician
07/2009 03/2014
Detroit, MI
Geographic Information System Technician
07/2009 03/2014
  • Works directly with Internal IT and third-party applications vendors and developers to identify, evaluate and implement GIS and data management solutions
  • Provides training for GIS and data management applications
  • Develops and maintains GIS database of pipeline system assets
  • Develops and presents GIS system and cartographic mapping elements
  • Administers GIS servers, PC’s and workstations by installing and troubleshooting system software and programs and administers system access and security
  • Performs special studies and analyses of various pipeline operations to define problems and determine methods of adapting GIS applications
  • Participates in the development, maintenance and implementation of policies and procedures that ensure the accuracy of GIS information is maintained and assists in writing procedures for utilizing GIS software and applications
12/2003 01/2009
Detroit, MI
Information Systems Technician
Detroit, MI
Information Systems Technician
12/2003 01/2009
Detroit, MI
Information Systems Technician
12/2003 01/2009
  • Works with electronic ticketing system to manage and document customer service requests
  • Works to deploy and maintain iPhones; pagers; and other manner of Personal Communication Devices to ensure mobile capabilities for customer
  • Provides initial set-up of IT equipment for office spaces as well as office IT equipment relocations
  • Works directly with customers requesting service; including high level senior leadership customers
  • Works with Active Directory in maintaining and servicing of user accounts
  • Provides installation; maintenance and troubleshooting support of information systems applications and related peripheral hardware
  • Provides software and system troubleshooting and support
Education Education
Bachelor’s Degree in Computer Technology
Bachelor’s Degree in Computer Technology
Kaplan University
Bachelor’s Degree in Computer Technology
Skills Skills
  • Plans and coordinates highly complex software and hardware for enterprise release
  • Evaluates complex system's production readiness and supportability
  • Performs the restoration of complex computing service operations
  • Ensures systems conforms with architectural objectives
  • Leads activities to plan, develop, design, integrate and maintain all computer applications
  • Leads activities to install, configure and maintain multi-platform systems hardware, software and components
  • Performs complex system problem identification and resolution
  • Leads activities to integrate security solutions into information systems
  • Experience in integrating hardware and software systems
  • Experience with HP Integrity servers, HP Proliant-series servers, Dell PowerEdge-series servers and 3PAR storage area network systems
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15 Information Technician resume templates

1

Information Systems Technician Resume Examples & Samples

  • Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques
  • Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware)
  • Provides software and system troubleshooting and support
  • Provides technical support and training to end-users
  • Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
  • 5-8 years of directly related experience supporting information systems operations
  • Provide technical assistance in troubleshooting, identifying, evaluating, developing and repairing voice, data, and/or video systems and procedures
  • Ability to work independently on projects from start to finish, including developing network designs based on user requirements, creating network diagrams using Visio, configuring network equipment and full implementation follow-through and documentation requirements
  • Provide engineering support and troubleshooting for resolving problems and performing moves, adds, changes on live customer networks
  • TCP/IP addressing/subnetting knowledge required
  • Experience with Routing protocols (EIGRP, OSPF, BGP and VRF)
  • Experience with LAN switching concepts (STP, 802.1q, VTP, etc.)
  • Experience with VoIP concepts (MGCP, H.323, Voice Gateways, CUCM, etc.)
  • Knowledge of Cisco router and switch configuration (familiarity with the following hardware types: 28xx, 39xx, 76XX routers)
  • Knowledge of Foundry switch configuration (familiarity with the following Big Iron, Fast Iron and Edge Iron switches)
  • Knowledge of Juniper switch configuration (familiarity with the EX series of switches)
  • Knowledge of PESA or industry equivalent video matrix switch configuration and operation
  • Experience with public carrier and telecommunications technologies such as T1, fractional T1, DS3, and OC3/12/48 over copper and fiber Responsible for supporting the enterprise networking operating systems to include Microsoft Windows 2003, Server 2008, Server 2012, Active Directory, Microsoft Win 7, Microsoft Office Suite, Microsoft System Center
2

Information Systems Technician Resume Examples & Samples

  • Completes software updates of equipment as required
  • Interprets and resolves customer requirements
  • Performs Echelon 1 (E1) network support such as troubleshooting; problem resolution; and improvements to network performance
3

Information Systems Technician Resume Examples & Samples

  • 8 years of experience with IT
  • Experience as a systems administrator or systems technician in Linux or UNIX environments
  • Experience with operating systems, the organization’s operating environment, and network requirements
  • Experience with using project management techniques to plan and execute projects
  • Experience with researching the latest technological developments in operating systems to identify the impact of or anticipated changes to the organization’s operating systems
  • Experience in working with system developers to elicit requirements and engage in joint project planning
  • TS/SCI clearance with a polygraph required
  • HS diploma or GED required
  • Experience with IBM Lotus Admin, including Notes and Domino 7 or 8 preferred
  • Experience with Agile development methodologies
  • Experience with project management framework
  • Possession of excellent team leadership, development, and client relationship skills
4

Geographical Information Systems Technician Resume Examples & Samples

  • Experience of ESRI ArcCatalog and ArcGIS 10.3.1
  • Experience of other GIS related software may be considered
  • Experience of the utilities industry would be advantageous
  • Map reading and spatial interpretation skills
  • Understanding of OS mapping, including Mastermap, projections and coordinate systems
  • Ability to work under pressure and meet deadlines
  • Candidates with a good knowledge of mapping and 2D CAD may be considered if willing to undertake basic GIS training
5

Intelligence Information Technician Resume Examples & Samples

  • 5+ years of experience with supporting the US Army
  • 1+ years of experience in systems administration
  • Experience in working with the Army National Guard, staff experience at battalion, and brigade experience with the US Army Reserve
  • Experience in working with intelligence systems, including JWICS and DCGS-A
  • Experience with SharePoint applications and other knowledge management systems or applications
  • Experience with automation, including LAN and WAN administration and management
  • Experience with system security applications, administration, and management
6

Information Systems Technician Resume Examples & Samples

  • Installs and configures applications software and related hardware (such as desktops; servers; and related peripherals like printers; scanners; drives; monitors and video teleconferencing hardware)
  • May provide guidance and work leadership to less-experienced technicians
  • Understanding of SCCM and other remote management tools
  • Experience with thin client set-up and Active Directory
  • Familiarity with basic router configurations and commands
  • Knowledge and understanding of the OSI model
  • Manage and document approved changes to the enterprise baseline
7

Computer Information Technician Resume Examples & Samples

  • Perform review, analysis, and programmatic modification of virtual database models in performing database development processes. Data analysis shall include reviewing operating procedures, database schemas and modeling, data format analysis for content and data type, development of relational database schemas, tables, and repositories for medical research studies and protocols
  • Develop innovative approaches to database programming methodologies that are well documented and protected against premature disclosure for potential patents and government copyrights for clinical studies and protocol development
  • Develop highly specialized .NET, JAVA and Oracle applications to support the integration of disparate data and systems, into a research database. Data sources include, but not limited to, other networked military healthcare databases (CIS, CHCS/AHLTA, Eccentris, PACS, IMPAX, IRBnet), medical equipment, experimental and clinical data, and third party proprietary applications
  • Provide continual software engineering and database support to research personnel, principle investigators, and other clinical study programs. This includes developing highly specialized analytical, data collection, and reporting tools/software customized towards specific research protocols
  • Provide programming support: The Computer Information Technologist shall provide database and systems programming support including the development of specialized software utilizing Oracle 11g tools, ASP.NET, C#, JAVA, C++, Visual Basic.NET, XML or other database languages for development of integration software for clinical/research database data exchange in relational database repositories, and statistical applications
8

Geographic Information Systems Technician Resume Examples & Samples

  • Bachelor’s degree from four-year college or university with a major or minor in Geography or related field or Associates degree or equivalent from two-year college or technical school, with training in GIS technology
  • Requires 0 to 3 years of experience
  • Strong organizational and analytical skills
  • Ability to provide efficient, timely, reliable and courteous service to customers
  • Ability to effectively present information
  • Requires knowledge of financial terms and principles
  • Ability to calculate intermediate figures such as percentages, discounts, and/or commissions
  • Conducts basic financial analysis
  • Ability to understand and carry out general instructions in standard situations
  • Ability to solve problems in standard situations
  • Requires intermediate analytical and quantitative skills
  • Ability to work with mathematical concepts and apply operations such as fractions, percentages, ratios and proportions to practical situations
  • Advanced proficiency in MapInfo or Atlas GIS, word processing, spreadsheet and presentation applications required
  • Knowledge of GIS terms and definitions required
  • Proficiency in MapInfo Professional (or similar application) and GIS-related technologies required
  • Knowledge of Company information systems preferred
  • Decisions made with general understanding of procedures and company policies to achieve set results and deadlines
  • Errors in judgment may cause short-term impact to co-workers and supervisor
9

Laboratory Information Technician Resume Examples & Samples

  • Sorting and tracking various mail
  • Developing data queries and reports; and
  • Assisting with laboratory sample inquiries
  • Reviewing laboratory samples for accuracy and completeness
  • Preparing and distributing various reports; and
  • Directing customer inquiries to appropriate staff members
10

Information Systems Technician Resume Examples & Samples

  • Based operating configurations on all organization Windows and NT servers and desktops. Troubleshoot problems that may involve applications and the network. Provide technical support to applications and utility developers on requirements for integration into the operating environment. Serve as the technical reference on engineering review boards and consider all additions or changes to the operating environment, including all changes or additions to the standard configuration within the organization. This position is located in Northern VA
  • Experience with operating systems, the organizations operating environment, and network requirements
  • Experience with researching the latest technological developments in operating systems to identify the impact of or anticipated changes to the organizations operating systems
11

Information Systems & Technology Technician Resume Examples & Samples

  • Three to five years’ experience in maintaining Information Systems or industry certification with one year experience
  • Ability to make independent decisions, set priorities, and work without supervision
  • Able to communicate effectively with users of the Information Systems
  • An unwavering ability to maintain strict confidentiality
  • Ability to lift 50 lbs., climb a ladder and work in tight spaces
  • Coordinate with the SMR Center Director, SMR Controller and Department Heads as needed on the current Information System & Telephone maintenance needs and priorities
  • Maintain Snow Mountain Ranch’s computer hardware, Wi-Fi infrastructure and access to software and programs
  • Responsible for network installation and administration in consultation with the Associate Information Systems and Technology Director
  • Research and make recommendations within budget constraints regarding the needs of Snow Mountain Ranch
  • Maintain hardware and software inventories
  • Maintain telephone infrastructure including POTS, Digital, Avaya phone switch and the related pedestals/wiring
  • Understand and prioritize the needs of the organization in order to generate the vital information needed for critical management decisions
  • Maintain an accurate, current, secure and useful Information System that meets the overall Association’s goals
  • Keep Snow Mountain Ranch’s system current and running at peak performance with minimal down time
  • Train and work with IT resources
  • Support the Association safety program. Promote safe work practices and a safe environment for guests, members and staff
  • Uphold the YMCA of the Rockies Mission, policies and programs
  • Promote a cooperative, positive and problem-solving atmosphere at all times
  • Must be available on-call for after-hours IT emergencies and planned system upgrades
  • Ability to work in a Windows environment including Windows 7/10, Server 2008/2012, Active Directory and Exchange
  • Train employees at Snow Mountain Ranch in consultation with the Associate Information Systems and Technology Director
  • Experience with common business programs such as Microsoft Office
  • Recommend changes that could improve the professionalism and efficiency of Snow Mountain Ranch
  • Maintain the Association’s Automated Attendant System in consultation with the Associate Information Systems and Technology Director
  • Evaluate, recommend and implement Association’s software and hardware purchases
  • Ability to work cooperatively with others in a diverse environment
  • Possess excellent customer service skills: for example, friendly, personable, helpful, patient and professional
12

Geographic Information System Technician Resume Examples & Samples

  • Maintains and administers Geographical Information Systems (GIS), and data management systems
  • Develops and maintains GIS database of pipeline system assets
  • Works directly with Internal IT and third-party applications vendors and developers to identify, evaluate and implement GIS and data management solutions
  • Coordinates GIS integration with other Pipeline data management and analysis systems
  • Prepares related metadata, customized GIS interfaces and reports
  • Performs special studies and analyses of various pipeline operations to define problems and determine methods of adapting GIS applications
  • Gathers and verifies field data for utilization in analysis and mapping applications
  • Transposes complex data from records, maps, CAD drawings, and other sources into GIS and/or related databases
  • Prepares GIS layers, datasets, and reports for internal and external customers, related to pipeline Construction, Operation, Maintenance, Integrity Management and Compliance requirements
  • Designs and develops complex GIS database models, applications and templates
  • Writes, edits, installs, and verifies programs for accessing, maintaining, linking and populating databases
  • Administers GIS servers, PC’s and workstations by installing and troubleshooting system software and programs and administers system access and security
  • Develops and presents GIS system and cartographic mapping elements
  • Responds to and resolves inquiries from end-users, developers, contractors, and other customers regarding GIS/Data Management requirements
  • Participates in the development, maintenance and implementation of policies and procedures that ensure the accuracy of GIS information is maintained and assists in writing procedures for utilizing GIS software and applications
  • Provides training for GIS and data management applications
  • Stays abreast of industry trends and data management technology and remains active within industry organizations and committees
  • Supports Integrity Management activities associated with data management and data integration requirements
  • Stops and/or reports any unsafe work or conditions
  • Follows safety & environmental policies and procedures
  • Supports safety & environmental goals and initiatives
  • Participates in safety & environmental meetings, training, emergency drills and hazard recognition programs
  • Reports all accidents, injuries and near misses, and participates in associated investigations
  • Participates in industrial hygiene, medical surveillance and behavior based safety programs
13

Geographic Information Systems Technician Resume Examples & Samples

  • Create or modify polygons using any available resource (e.g. legal descriptions, plats, historic maps, tax parcels, imagery, or a combination thereof) and link those polygons to Quorum agreement
  • Develop and maintain non-Quorum mapping layers (e.g. unit outlines, tract outlines, wells, surface ownership/tax parcels)
  • Perform GIS tasks in geospatial data review, creation, conversion, and updates in the geodatabase environment and other standard tabular databases
  • Use available Denbury GIS data to generate GIS data tables, maps, reports, and other documents
  • Follow all Denbury GIS standards in regards to creating, maintaining, and saving all maps and map layers
  • Work with the Lease Analysts to establish legal descriptions to be mapped (i.e. when mapping less than the full, original legal description)
  • Coordinate with Landmen or Lease Analysts to capture requirements in order to produce working maps
  • Test Quorum GIS and ESRI ArcMap during system upgrades
  • Assist in the GIS mapping requirements for acquisitions and divestitures
  • Excellent teamwork skills
  • Thorough understanding of oil and gas land and/or lease functions and terminology
  • Ability to interpret and plot complex legal descriptions
  • Working experience with Quorum GIS and the Quorum Land Suite preferred
  • Experience with ESRI ArcMap
  • General knowledge of GIS mapping and data skills
  • Familiarity with databases such as SQL and Oracle
  • Proficiency in Microsoft Office software such as Excel, Access, Word, and Outlook
  • Ability to travel if needed
  • Ability to lift 50 lbs
14

Information Systems Technician Resume Examples & Samples

  • Performs Tier I/II Service Desk support, handling internal client calls and emails as the primary coordinator with the end user from initial contact through eventual resolution, including remote support for clients in two satellite offices and remote workers
  • Provides all aspects of on-site desktop, laptop, and peripherals support including timely resolution of assigned Incident Resolution Requests. Performs software and hardware moves, adds, and changes, both proactively and reactively. Ensures technology and regulatory standards are implemented by maintaining records on repairs, downtime, changes, and updates
  • Coordinates with third party vendors for the modification, repair, and preventative maintenance of telecommunications services, VoIP (including call center software) platform, physical security systems, and premise network wiring
  • Assists in monitoring appropriate Service Level Agreements in order to notify management when they are in danger of being breached, and recommending appropriate action to take to prevent violations. Escalates Incident Resolution Requests to senior level staff for resolution as appropriate
  • Assists senior level staff with operational tasks as needed, such as performing data backups and data restores, user account management, and email services management
  • Participates in departmental policy reviews, service monitoring and notification discussions, service portfolio reviews, and ongoing process improvement assignments as needed
  • Provides excellent customer service to internal clients and communicates effectively with management, team leaders, and other team members within the department
15

Ground Systems Hardware Information Technician Resume Examples & Samples

  • Leads hardware activities to define, develop, and deploy IT equipment in support of vehicle operations and maintenance at a tightly closed and controlled environment Customer site
  • Responsible for installing, integrating, maintaining, diagnostic testing, and troubleshooting the various hardware subsystems that comprise the Customer online & offline systems
  • Interprets vendor technical specifications to ensure the signal, computer network protocol, and AC power interfaces meet the JSIS requirements for the installation and integration of COTS equipment; evaluates COTS equipment to ensure the integration of the equipment into the site facility meets the form, fit, and function requirements of the operational equipment it will replace or interface to
  • Develops and executes hardware and software diagnostic tools; performs fault isolation to the chassis level; and creates and maintains system IT hardware electronic signaling and configuration documentation
  • Maintains and configures a 'Maintenance Facility' to evaluate and test modifications to existing hardware, prototype hardware and software before they are incorporated into the Online and Offline subsystems
  • Ensures the OPS and Maintenance computer network architecture meets the IT OPSEC requirements imposed by the ICD-503 government security policy
  • Coordinates and oversees the installation and relocation of office PCs and computer network connections
  • Familiar with all aspects of the logistics life cycle; procurement, receiving, storing, and disposal
  • Working knowledge of HP Integrity servers, HP Proliant-series servers, Dell PowerEdge-series servers and 3PAR storage area network systems
  • Evaluate Linux (RedHat) and UNIX (Solaris) computing standards to meet program IT objectives
  • Possess the ability to develop solutions to complex problems requiring ingenuity and innovation; knowledge of networks, bus architectures, and functionality; and data analysis and test equipment utilization is required
  • Capable of responding to a hardware system failure and be able to quickly assess and confidently lead the restoration of OPS hardware to full functionality following a critical system failure
  • Participate in product team activities and support the development of engineering processes, methods, and tools
  • Analyzes computing requirements. Leads a multidisciplined range of technical systems and application activities
  • Leads activities to install, configure and maintain multi-platform systems hardware, software and components
  • Leads activities to plan, develop, design, integrate and maintain all computer applications
  • Plans and coordinates highly complex software and hardware for enterprise release
  • Ensures systems conforms with architectural objectives
  • Evaluates complex system's production readiness and supportability
  • Performs the restoration of complex computing service operations
  • Performs complex system problem identification and resolution
  • Leads activities to integrate security solutions into information systems
  • Requires a current Top Secret SSBI Clearance
  • Experience in the full lifecycle of logistics (procurement, receiving, storing, and disposal)
  • Experience establishing and maintaining records of computing hardware and software inventories
  • Experience in integrating hardware and software systems
  • Experience with HP Integrity servers, HP Proliant-series servers, Dell PowerEdge-series servers and 3PAR storage area network systems
16

Geographic Information Systems Technician Resume Examples & Samples

  • Two years of experience in Geographic Information Systems (GIS), cartographic principles, coordinating systems transformations, and Data Interoperability or toolset
  • Data Analysis, database design, and database programming (advanced queries, stored procedures)
  • Arc Server / SDE v10.3.1
  • Arc desktop v10.3.1
  • Trimble Pathfinder Office v5.65
  • Trimble Terrasync v5.65
  • Trimble Geo 7 Series GPS units
  • Trimble S7
  • High accuracy Global Positioning Systems
  • Create and maintain GIS and Computer Aided Design Software
  • Use and development of GIS and map development systems and layering
  • Responses to the Supplemental Questions (Note that your responses to the supplemental questions will be used for interview selection), AND
  • A list of three professional references. Please include two past/current supervisors, one peer and/or subordinate, if applicable. For each reference include the following
  • Name
  • Professional Title
  • Working Relationship
  • Daytime Phone Number
  • Email Address
17

Heis-release of Information Technician Resume Examples & Samples

  • 2-3 years experience in HeIS or provider/hospital office setting preferred
  • Must possess a working knowledge and familiarity with privacy laws, HIPAA, state and federal guidelines that affect how medical records are kept, accessed and released
  • Ability to work as a team is essential
  • Excellent people skills
  • Basic computer knowledge, Cerner and Centricity a plus
18

Information Systems Technician Resume Examples & Samples

  • Undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work
  • Strong PC skills with technical knowledge of hardware and hardware components
  • Ability to learn MRC Global business processes and MRC Global specific software
  • Excellent troubleshooting and communication skills
  • Must have the ability to provide documentation verifying legal work status
  • Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries
  • Ability to understand and comply with MRC Global guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines
19

Geographic Information System Technician Resume Examples & Samples

  • The successful candidate must have a BS/BA in Geography or closely related discipline with GIS coursework
  • One year of professional (post graduate) experience in GIS is required
  • The successful candidate must have experience with ArcGIS 10.x or higher and experience with GIS database development
  • The successful candidate must have the ability to work as part of a team in a structured organization
  • The ability to do work under harsh weather conditions and in uneven terrain is required
  • Must have a valid driver’s license or the ability to obtain a driver’s license by the employment start date
  • The desired candidate will have demonstrated knowledge of geodatabase structure, functions, management, and development
  • Experience with enterprise GIS is preferred
  • Solid local and network file management skills are preferred
  • The desired candidate will have demonstrated experience working with GIS applications in natural resources management, cartography, and GPS hardware/software
  • Knowledge of and experience with Army/DoD GIS programs and spatial data standards (SDSFIE) is preferred
  • The ability to work and meet established program standards and requirements is desired
  • The desired candidate will be able to collect field data (GPS) and assist with data analyses and provide GIS products and information for reports, presentations, and other products
  • The ability to work on multiple projects and provide customer support is desired
  • 1) Statement of Qualifications (one page letter addressing each qualification described in announcement)
  • 3) Transcripts (for each degree earned that is listed under qualifications)
  • 4) Degree Conferral (copy of diploma if transcripts do not include confirmation that degree was awarded)
  • 5) References (contact information for professional references including at least one supervisor, references will not be contacted without prior notification of candidates)
20

Information Systems Technician Resume Examples & Samples

  • If interested in applying, send an updated copy of your Word doc resume to Gyn Wei at gwei@apexsystemsinc.com**
  • Provides installation; maintenance and troubleshooting support of information systems applications and related peripheral hardware
  • Hands on Computer/Printer/Copier set up and support Desktop Services
  • Installs and maintains various models of thick client and thin client workstations; monitors; keyboards; mice; KVM switch boxes; printers; and scanners; as well as all associated cabling
  • Works with Active Directory in maintaining and servicing of user accounts
  • Configures and hardens printers both remotely and through touch maintenance
  • Works directly with customers requesting service; including high level senior leadership customers
  • Works with electronic ticketing system to manage and document customer service requests
  • Provides initial set-up of IT equipment for office spaces as well as office IT equipment relocations
  • Provides Tier 2 support and employs best practice troubleshooting skills in maintaining all equipment and specified above; as well as a multitude of applications to include the full MS Office Suite; among others
  • Operates within the SCCM ConfigMgmt Console to deploy baselined OS and software as well as to maintain Group Policy
  • Works to deploy and maintain iPhones; pagers; and other manner of Personal Communication Devices to ensure mobile capabilities for customer
21

Information Systems Technician Resume Examples & Samples

  • Provide daily user support to headquarters and overseas staff and IT-equipment management, including connectivity, groups and passwords, installing and upgrading software, installing hardware, configuring systems and applications, setting up laptops for new users, providing copier/printer and audio-visual support
  • Serve as primary contact for internal customers to the TIMS team, handling requests as appropriate and passing to others as necessary
  • Provide thorough technical troubleshooting
  • Ensure proper help desk ticket management and resolution using accepted standards and procedures
  • Collaborate across departments to develop and fulfill training requirements for headquarters and field staff
  • As opportunities arise, train and orient colleagues/staff in current and new technologies to prepare them for applications that meet program objectives; and
  • Other tasks as deemed appropriate and necessary by the Director
  • Minimum of either a Bachelor’s degree in the field of computer science or related field (preferred), or Associate’s degree and additional work experience
  • Minimum of two years of related technical or help desk experience
  • Experience and ease in communicating technical concepts to a non-technical audience
  • Knowledge and experience with basic computer hardware and desktop and server operating systems
  • Robust analytical and problem-solving abilities, with keen attention to detail
  • Strong customer-service orientation
  • Self-motivated, with the ability to effectively prioritize and complete tasks in a time-sensitive manner
  • Experience working in a team-oriented, collaborative environment
  • Knowledge of advanced SharePoint and Office 365 features is preferred but not required
  • Willing and able to travel for short stints
  • Demonstrated versatility, reliability, and follow-through
  • Outstanding interpersonal, communication, and relationship-building skills
  • Motivated and self-directed, and with the ability to effectively prioritize and complete concurrent tasks with professionalism and minimal guidance; and
  • U.S. citizenship or a valid U.S. work permit is mandatory
  • A letter of application explaining individual qualifications for this opportunity
  • A current CV in reverse chronological format
  • A list of at least 3 professional references including contact information
22

Information Systems Technician Resume Examples & Samples

  • Bachelor’s Degree is required
  • Requires 2-4 years of Information Systems experience
  • ITIL Foundations Certification desired
  • Requires ability to utilize the Company’s internet/intranet web site and available resources for data entry, reference and/or retrieval tasks
  • Proficiency in Microsoft products: Outlook, Project, SharePoint, Visio, Word and Excel
  • Ability to follow directions and prescribed procedures
  • Adherence to shift schedules and timeliness are key
  • Strong communication skills to clearly and concisely expresses ideas and disseminate information
  • Provides comprehensive technical support services to support center customers
  • Identifies and resolves intermediate computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved. Elevates unknown or unusual problems to functional lead or IT staff as applicable for resolution
  • Manages own workload by applying understanding of team priorities
  • Takes over incidents which cannot be solved with means of Level 1 support
  • Works within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk Time, Abandon Time, Hold Times, etc
  • Provides excellent customer service and demonstrates courtesy in all interactions
  • Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely
  • Confirms and updates customer profile information as needed
  • Maintains assigned interfaces and functionality between data systems including functions such as troubleshooting, designing, and quality assurance
  • Evaluates and selects solutions from established options; refers significant deviations from guidelines to supervisor for authorization
  • Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed
  • Installs, programs, and operates equipment as necessary
  • Proactively leads activities to ensure responsiveness to network and business system outages and other emergencies
23

Regional Business Office Information Technician Resume Examples & Samples

  • Work experience desirable: Avaya Communication Systems
  • Work experience desirable: Cloud computing
  • Knowledge of computer hardware, software and server operating systems[Citrix, MS Windows, HP Products, Network Administration]
  • Extensive application support experience with Office 365, scanning systems
  • Excellent technical knowledge of network protocols, operating systems, software and standards
  • Hands-on trouble shooting experience
  • Ability to read and understand technical manuals, procedural documentation, and OEM guides
  • Able to develop and interpret technical documentation for training and end user procedures
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
  • Working technical knowledge of PBX, voice mail, interactive voice services, call management systems, and telecommunications system
  • Strong hands-on knowledge of the installation, implementation, and maintenance of telecommunications equipment, video teleconferencing equipment and voice/data equipment
  • Hands-on experience installing and troubleshooting cabling and wiring systems
  • Working technical knowledge of current network protocols, operating systems, and standards
  • Proven experience and success with enterprise-level LAN and WLAN engineering, design and implementation
  • Experience with routers, hubs, switches, and access points from vendors such as Cisco, Aruba
  • Success with site surveys and site designs for the purpose if creating efficient and effective WLAN signal overlap
  • Experience with various operating systems
  • Experience in WLAN packet analysis, signal optimization, Power over Ethernet, and general wireless connectivity
  • Strong, hands-on technical knowledge of network and PC operating systems
  • Maintenance of DT security and compliance software
24

Information Systems Technician Resume Examples & Samples

  • The requisition is for collecting a pool of candidates to be considered when a vacancy becomes available. The hiring manager will make direct contact with candidates if interested during March 2016 to October 2016
  • May identify problems, troubleshoots and provides solutions to assist users
  • May act as a customer service advocate in resolving service requests; ensure problems are escalated through appropriate channels for resolution
  • Maintains a broad knowledge of technology, equipment and/or systems within field of work
  • All applications must be received in the Human Resources office by 11:59pm on the closing date posted to be guaranteed for consideration. Applications of qualified candidates received after this date may be considered at the discretion of the hiring manager
25

Information Systems Technician Co-op Resume Examples & Samples

  • Install hardware equipment at a user’s location. Tasks may involve installing, configuring, troubleshooting user’s hardware and software
  • Provides assistance to students in computer labs on the use of school technologies as well as assistance with homework and assignments, especially in Microsoft Office and other software
  • Monitors open lab activities, helps enforce open labs rules and regulations, and helps maintain a safe environment
  • Provides assistance in the testing and preparation of Smart classrooms, computer classrooms, conference rooms and other event equipment
  • May respond to inquiries and requests from users for assistance with the college’s computer systems or personal computers
  • May act as a customer service advocate in resolving service requests; ensures problems are escalated through appropriate channels for resolution
  • Maintains current knowledge of technology, equipment and/or systems within field of work
  • A completed CPCC application must be completed on-line
  • During the on-line application process, applicants will be prompted to upload or build a cover letter and resume
26

Information Systems Technician Resume Examples & Samples

  • Hardware and software maintenance on desktop PC’s, laptops and printers
  • Installation and de-installation of desktop PC’s, laptops and printers onto the local network and tracking equipment
  • Telephony move, add, and change work
  • Completion of all user requests and trouble tickets and to provide follow-up support in these areas
  • Responsible for meeting all service level agreements (SLA)
  • Minimum one (1) year experience working as a computer technician or equivalent experience supporting desktop PC’s
27

Information Technician Resume Examples & Samples

  • Be advised that if selected for a military technician position where membership in a reserve component is a condition of employment and you are receiving a bonus, your bonus will be terminated and may or may not be subject to recoupment. **
  • QUALITY OF EXPERIENCE**
  • Federal Law prohibits use of U.S. Government postage paid envelopes for mailing applications. Applicant is responsible for his/her own postage. Applications received in U.S. Government postage paid envelopes WILL NOT BE CONSIDERED.**
  • OF 306 - Declaration for Federal Employment
  • DNG 51R - Application for Technician Vacancy Military Affiliation Information
28

Cryptologic & Information System Maintenance Technician Resume Examples & Samples

  • Perform advanced interface and software troubleshooting aboard Ship’s Signals Exploitation Space (SSES) equipped surface combatants worldwide
  • Mentor active duty system technicians to perform advanced system troubleshooting, apply best practices with assistance from the supporting In-Service Engineering Agent (ISEA)
  • Provide ad hoc refresher system training as needed
  • Communicate effectively in visual, oral, and written form
  • Establish and maintain professional credibility
  • Demonstrate effective interpersonal skills
  • Maintain and author job performance aids and provide feedback to technical documentation
  • Be able to earn and maintain appropriate credentials to be enrolled in the U.S. Navy Cybersecurity Workforce (CSWF)
  • Bachelor of Science degree and 7+ years of prior relevant experience
  • U.S. citizen with current DoD TS/SCI and Counterintelligence (CI) Polygraph
  • CompTIA Security+CE certification
  • Extensive system and network administration experience with U.S. Navy afloat systems such as Ship's Signal Exploitation Equipment (SSEE) Increment E/F, Access D4, HITS, DRT-1201B, and BLUESTREAM, Red Falcon, OFM, GALE, COMPOSE, CANES
  • Familiar with the Cryptologic Carry On Program (CCOP), Naval Information Forces mission, roles, and functions, and the OFRP
  • U.S. Navy NEC 9225 (SSEE INC E Maintenance Technician) and or NEC 9298 (SSEE INC F Maintenance Technician)
  • U.S. Navy Group-Paced Instructor (NEC 9502) or civilian equivalent
  • Designation as a Master Training Specialist (MTS) or CompTIA Certified Technical Trainer (CTT+)
  • Experience developing instructional materials and job aids (be able to provide examples)