Health Services Manager Resume Samples

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IT
I Thompson
Isaiah
Thompson
40474 Napoleon Stream
New York
NY
+1 (555) 418 6661
40474 Napoleon Stream
New York
NY
Phone
p +1 (555) 418 6661
Experience Experience
Chicago, IL
Health Services Manager
Chicago, IL
Sanford-Bosco
Chicago, IL
Health Services Manager
  • 50% - Coordinate employee injury management with the Workers Compensation Manager
  • 5% Manage and coordinate activities of other professional staffing functioning within, and outside of, the department, i.e. physicians, physician assistants, nurse practitioners, physical therapists. - 5%
  • 5% Ensure proper implementation and execution of the post-offer, pre-placement physical process and ensure compliance with the Americans with Disabilities Act (ADA) - 5% Ensure compliance with Cargill's Medical Privacy Policy
  • Manage the overall performance, development, and day-to-day support of LPN and RN Staff
  • Coordinate employee injury management as the location Worker’s Compensation Manager
  • Manage Cast development through the use of Performance Reviews
  • 5% Create, develop, organize, and coordinate activities related to health and wellness education
Boston, MA
Health Services Case Manager
Boston, MA
Parisian, Ernser and Stanton
Boston, MA
Health Services Case Manager
  • Assist with reviews of aggregate data to identify program trends and communicates to Program Manager
  • Conduct reimbursement investigations with private and public reimbursement providers
  • Receive, record and report Adverse Events, as per program working instructions
  • Review, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of services
  • Conduct reimbursement denial escalations through employers/payers
  • Request financial transactions to be processed based on communicated program guidelines
  • Participate in execution and documentation of test plans
present
Boston, MA
Health Services Case Manager Mississauga \ Remote
Boston, MA
Heathcote, Kautzer and Hickle
present
Boston, MA
Health Services Case Manager Mississauga \ Remote
present
  • Manage own time to handle deadlines, peak periods and unexpected situations. Coordination is done with the Team Lead/supervisor and basic information is exchanged with co-workers
  • Provide answers to general inquiry calls submitted via telephone or web based platforms on program services, disease state or product related questions, based on information provided as part of the program materials
  • Liaise with physicians’ offices, infusion services providers and other parties to provide comprehensive and coordinated service to patients and physicians
  • Perform surveys on patients and other program users, based on documentation provided and perform data entry activities on information received
  • Participate and assist in departmental continuous improvement activities related to process, quality, training, etc
  • Participate in reimbursement or other program related research activities, as assigned by the Program Manager and/or Departmental Manager
  • Carries out similar tasks or activities within the work group with no management/supervisory responsibilities
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Southern Illinois University Carbondale
Bachelor’s Degree in Business
Skills Skills
  • Articulates a clear vision and direction
  • Is results-driven; utilizes data-driven decision making
  • Demonstrates ability to partner with key stakeholders and engage in system thinking
  • Effectively leads and includes leadership team members in efforts
  • Demonstrates respect for others and a good sense of awareness
  • Serves as a role model, modeling service culture guidelines, and provides effective mentorship opportunities
  • Displays attributes that make people glad to follow
  • Provides a feeling of trust
  • Promotes professional development of self and others
  • Embodies the Patients Are First culture
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15 Health Services Manager resume templates

1

Health Services Manager Resume Examples & Samples

  • 50% - Coordinate employee injury management with the Workers Compensation Manager
  • 5% - Provide nursing oversight and day-to-day support of nursing staff
  • 5% Function as a liaison between healthcare professionals, employees, and other management personnel to facilitate communication
  • 5% Manage and coordinate activities of other professional staffing functioning within, and outside of, the department, i.e. physicians, physician assistants, nurse practitioners, physical therapists. - 5%
  • 5% Ensure proper implementation and execution of the post-offer, pre-placement physical process and ensure compliance with the Americans with Disabilities Act (ADA) - 5% Ensure compliance with Cargill's Medical Privacy Policy
  • 5% Collaborate with HR on the following programs: FMLA, STD, Medical Leave process
  • 5% Ensure OSHA mandated programs and record keeping are completed to comply with regulations
  • 5% Prepare department budgets, including salaries, supplies, equipment, and contracted professional services
  • 5% Create, develop, organize, and coordinate activities related to health and wellness education
  • 5%All other duties as assigned
  • Graduate of an accredited registered nursing program with current active license (RN) to practice in Wisconsin
  • Experience or background in occupational health, ER, surgery, orthopedics, or case management
  • Knowledge or experience with OSHA recordkeeping, Workers’ Compensation, and HIPPA regulations
  • Computer experience with Microsoft applications (Word, Excel, Powerpoint)
  • Ability to adapt to change and the individual needs of a multi-cultural workforce
  • Ability to solve complex problems within parameters of governmental, medical, and company regulations, policies, procedures, and practices
  • Experience with management of others
  • Position may require occasional travel to assist with other locations or for educational experiences
  • On-call hours for off-shift care of employees and occasional weekend work
  • Occupational Health Certification
  • Bilingual in English and Burmese
  • Familiarity with FMLA and ADA regulations
  • Knowledge of electronic charting systems
2

Health Services Manager Resume Examples & Samples

  • Assure proper control of controlled substances and maintain proper records and inventories
  • Serve as a member of committees as assigned
  • Assume other responsibilities in the management of the Pharmacy Department as delegated by the Director
  • Provide lectures for the School of Pharmacy in its undergraduate, graduate, and continuing education programs
  • Coordinate externship experiences for pharmacy technician students following contract agreements
3

Health Services Case Manager Resume Examples & Samples

  • Participate and assist in departmental continuous improvement activities related to process, quality, training, etc
  • Knowledge of medical terminology, health care environment, reimbursement landscape, therapeutic and product related knowledge
  • Community College/CEGEP education OR a recognized trade/technical certification
4

Health Services Manager Resume Examples & Samples

  • 40% Provide nursing oversight and day-to-day support of nursing staff including occasional treatment and direct care for employees
  • 10% Function as a liaison between healthcare professionals, employees, and other management personnel to facilitate communication
  • 5% Manage and coordinate activities of other professional staffing functioning within, and outside of, the department, i.e. physicians, physician assistants, nurse practitioners, physical therapists
  • 5% Ensure proper implementation and execution of the post-offer, pre-placement physical process and ensure compliance with the Americans with Disabilities Act (ADA)
  • 5% Ensure compliance with Cargill’s Medical Privacy Policy
  • 5% Coordinate employee injury management with the Workers Compensation Manager
  • 5% Collaborate with HR on the following programs: FMLA, STD, Medical Leave Process
  • 10% Ensure OSHA mandated programs and record keeping are completed to comply with regulations
  • 5% All other duties as assigned
  • Strong Internal Candidate Identified
  • Graduate of accredited Registered Nursing Program with current active license (RN) to practice in the state of Missouri
  • Background in Emergency Orthopedics, surgery, and/or Case Management
  • Occupational Health experience and at least 2 years of management experience
  • Knowledge of OSHA, Workers Compensation, and Industry
  • Computer skills including use of Medical Tracking System, Infoview, and Microsoft Office
5

Health Services Case Manager Mississauga \ Remote Resume Examples & Samples

  • Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures
  • Process data entry activities of pertinent information received at different points of contact during the delivery of program services
  • Participate in reimbursement or other program related research activities, as assigned by the Program Manager and/or Departmental Manager
  • Gather information and conduct patient financial assessment eligibility based on program guidelines
  • Request financial transactions to be processed based on communicated program guidelines
  • Gather pertinent information and coordinate patient’s access to infusion services, as well as conduct follow up activities related to infusion services
  • Participate in execution and documentation of test plans
  • Participate in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud or other out of protocol program participant related incidents
  • Assist with reviews of aggregate data to identify program trends and communicates to Program Manager
  • More than six months and up to one year in a previous job or jobs
6

Health Services Manager Resume Examples & Samples

  • 40%Provide nursing oversight and day-to-day support of nursing staff including occasional treatment and direct care for employees
  • 5% Manage and coordinate activities of other professional staffing functioning within, and outside of, the department, i.e. physicians, physician assistants, nurse practicitioners, physical therapists
  • 5% Ensure proper implementation and execution of the post-offer, pre-placement physical process and ensure compliance with the Americans with Disabilityes Act (ADAAA)
  • 5% Coordinate employee injury management with the Workers Compensation Coordinator
  • 5%Prepare department budgets, including salaries, supplies, equipment, and contracted professional services
  • 3 or more years of experience including any of the following: Emergency Orthopedics, Occupational Health, surgery, and/or Case Management
  • 2 or more years of management experience, leading healthcare professionals
  • Computer skills including online medical records and 1 or more years professional using Microsoft Office Suite
7

Health Services Manager Resume Examples & Samples

  • 30% Provide nursing oversight and day-to-day support of nursing staff including occasional treatment and direct care for employees
  • 15% Coordinate employee injury management and assist TPA with managing Workers Compensation for the facility
  • Graduate of accredited Registered Nursing Program with current active license (RN) to practice in the state of Pennsylvania…
  • 2 years of management experience
  • Occupational Health experience
  • Certification in Occupational Health
  • Bi-Lingual in English and Spanish
8

Manager It-health & Human Services System Analyst Resume Examples & Samples

  • Develop solutions that ensure compliance with architectural requirements, analyze technical specifications for web applications and manage architectural methodology for all deliverables
  • Demonstrate strong project management skills in spearheading projects and overseeing high caliber technical teams driving the timely delivery of software development, integrations, and upgrades
  • Utilize system development methodologies (Agile, Waterfall) and selection of most relevant tools/techniques to identify and address client business requirements; develop custom information systems applications; and implement technical business solutions through cross-functional collaboration
  • Demonstrate analytical expertise in identifying areas of improvement, solving complex technical problems, performing complex data analyses, enhancing performance of solutions as well as adeptness in managing cost, time, and labor constraints
  • 5+ years experience and expertise in all facets of IT solution development, encompassing requirements definition, design, testing, and enhancement
  • 5+ years technical background operating and maintaining child welfare, child care and child support systems
  • 3+ years in a team lead or management role
9

Health Services Manager Resume Examples & Samples

  • Articulates a clear vision and direction
  • Is results-driven; utilizes data-driven decision making
  • Demonstrates ability to partner with key stakeholders and engage in system thinking
  • Effectively leads and includes leadership team members in efforts
  • Demonstrates respect for others and a good sense of awareness
  • Serves as a role model, modeling service culture guidelines, and provides effective mentorship opportunities
  • Displays attributes that make people glad to follow
  • Provides a feeling of trust
  • Willing to embrace change to meet organizational needs
  • Promotes professional development of self and others
  • Embodies the Patients Are First culture
  • Possesses the ability to assess and evaluate critical issues and to make effective and appropriate judgments / decisions using accurate sources of decision support information
  • Demonstrates knowledge of traumatic injury, medical and disease management and the rehabilitation process
  • Actively identifies, gathers, and assesses needed information for best resolution
  • Has the ability to see the big picture and the impact of any decisions that are within and outside immediate span of control
  • Provides innovative solutions
  • Has a clear understanding of how to utilize resources properly and realistically to accomplish goals
  • Demonstrates awareness of and functions within PCS policies, procedures, and guidelines
  • Maintains a safe environment, identifies and reports all safety related issues
  • Ensures clinic practices are compliant with regulatory agencies and standards. Assists in monitoring ongoing compliance
  • Intervenes to address illegal/unethical/unprofessional practice by any member of the health care team
  • Ensures license remains current
  • Ensures mandatory certification and training competencies are completed within initial time frame
  • Graduation from an accredited school of speech, occupational, physical, or recreational therapy
  • Current license to practice as a therapist in the State of Washington
  • Minimum of six years professional experience as a rehabilitation therapist
  • Active member of a professional organization
  • Demonstrated management/leadership and program management skills
  • Effective interpersonal skills, leadership skills, and general clinical expertise
  • An equivalent combination of education and experience will be considered
10

Health Services Manager Resume Examples & Samples

  • Manage the overall performance, development, and day-to-day support of LPN and RN Staff
  • Ensure quality of employee records to facilitate OSHA record keeping according to established policies and procedures to maintain location compliance
  • Liaison between external healthcare professionals, employees, and management to facilitate communication and compliance
  • Collaborate with HR on FMLA, Short-term Disability, Medical Leave, and Medical Accommodation processes
  • Ensure proper implementation and execution of the post-offer, pre-placement physical process
  • Partner with EHS and Operations to determine root causes of injuries and identify preventive measures to reduce future injuries
  • Guarantee professional standards of Occupational Health are maintained and that confidentiality of medical data is protected
  • Coordinate employee injury management as the location Worker’s Compensation Manager
  • Champion other Health Services related policies and programs, such as Wellness programs to promote better health and well-being
  • Bi-lingual in English and Spanish
  • Meat industry experience
11

Health Services Manager Eyes on James Resume Examples & Samples

  • Oversee daily operations of optical shop, including managing staff and inventory
  • Budgeting, marketing, and accounts payable
  • Staffing and human resources, including time management, decision-making, and problem-solving. Will provide formal and informal performance feedback and be responsible for recruitment and hiring
  • Patient Care Management, including rounding, patient complaints, and billing complaints. Position will be expected to round on patients (customers daily) and will be available to assist in optical sales and train new dispensing opticians
  • Manage insurance contracts to ensure contracted insurances are kept up-to-date
  • Ensure Par levels are kept and are appropriate. Due to the complexity of these orders, the orders are made directly from the vendors. However, partnerships with central purchasing for non-lens and contacts order will be essential
  • Ensure call center SOP’s and VTA’s are kept current
  • Work with marketing and compliance to ensure all materials meet UW Standards
  • Work with Service Line Director to help further expand the role of Optometry
  • Experience in a retail Optometry store, preferably in a hospital-based environment
  • Experience working with a safety net population
12

Health Services Manager Resume Examples & Samples

  • Demonstrate a solid ability to work effectively in a multi-tiered animal care and study execution team
  • Proactively support or consultation with other team areas when necessary
  • Support management and team contributions to animal training program and adoption activities as required
  • Ability to adapt quickly to change
  • Willingness to explore/test new ideas
  • Effectiveness in working in diverse teams where people have different priorities
  • Technical skills knowledge to advise course of action
  • Technical expertise and experience
  • Knowledge of animal health, behavior and veterinary medicine
  • Meticulous documentation and medical record skills
  • Working proficiency in Excel, Word, and PowerPoint
  • Ability to lift 50 lbs
  • Ability to work evenings, weekends and holidays as needed on an on-call basis
  • 3+ years experience in veterinary hospital management or similar
  • Veterinary technician or DVM preferred but not required
13

Health Services Marketing Manager Resume Examples & Samples

  • Managing a data-driven, integrated marketing strategy delivering results against strategic priorities that contribute to developing relationships and increasing brand equity
  • Leading and implementing marketing tactics across several functional areas of the marketing mix including: brand, digital and social marketing, public relations, analyst relations, collateral, thought leadership and sales tools, events, etc. and supporting marketing strategy
  • Performing competitive and market research to understand client issues, marketing dynamics and competitive strategies and to contribute to development of messaging and marketing strategies
  • Drawing and sharing extensive-level insights on marketing activities and processes
  • Understanding key business issues our clients are facing and aligning our go-to-market strategy and point-of-view(s) around those issues; and,
  • Understanding the Marketing and Sales function, including Sales, Marketing, Brand, and Thought Leadership
  • Managing marketing programs that are on the leading edge and leverage the latest marketing technologies to create a greater client experience (e.g., social listening, analytics, etc.)
  • Evaluating, analyzing and interpreting voice of the customer and market research information and applying learning to delivery of marketing programs
  • Developing strong relationships with peers
  • Building and maintaining relationships with subject matter experts and leadership, including effectively navigating a large organization
  • Quickly grasping firm capabilities and offerings and incorporate messaging into marketing programs
  • Communicating and writing effectively emphasizing translating complex concepts into easy to understand and compelling messages
  • Developing and executing marketing strategies and plans that deliver positive results in brand awareness and revenue growth
14

Manager Executive Health Services Resume Examples & Samples

  • Manages overall practice/program operations spanning coordination/planning, service delivery, and post-service follow up activities
  • Conducts outbound outreach to targeted clients and their respective human resource functions to attract and generate new business
  • Addresses inbound inquiries via phone/email/website form submissions and effectively promotes the Program
  • Serve as the primary point of contact with clients and/or their respective companies throughout their experience with the Program
  • Oversees Program Coordinator's execution of coordination activities associated with clients’ health assessments such as scheduling, distribution and/or collection of critical forms/information, patient registration, catering, coordinating client accommodations, identifying client preferences, facilitating completion of contracts with employers, coordinating billing, etc
  • Oversees Program Coordinator's organization of clients’ health assessments and seamless delivery of services across multiple departments and providers
  • Greets and hosts clients via concierge-style service while they are onsite
  • Assists in creation of reports and develops final package presented to clients as part of the assessment, as necessary
  • Initiates billing/invoice process and monitors timely payments
  • Creates templates, tools, and resources to support the development and operations of the Program
  • Collaborates with marketing department to plan and execute effective marketing strategies and campaigns, and develops related materials
  • Works with other departments as necessary to effectively manage operations of Program
  • Effectively monitors and manages operating and financial performance of Program
  • Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices
15

Health Services Manager A Resume Examples & Samples

  • 20%- Manages Occupational Health/Workers Compensation Department through efficient utilization of available staff, implementation of policies and procedures and supervision of department staff
  • 20%- Develops and documents plant specific policies and procedures to ensure compliance with mandated programs of Company, State or Federal organizations. Reviews with Assistant HSM, annual compliance programs and training in CPR, AED, First Aid, Blood borne Pathogens, Hearing Conservation, HazMat, and Avian Influenza, Cargill Drug & Alcohol Program
  • 20%- Ensures OSHA mandated programs and record keeping are completed to comply with regulations
  • 10 %- Functions as a liaison between healthcare professional, employees, and other management personnel to facilitate communication
  • 30%- Analyzes Workers Compensation claim data and collaborates with, Corporate Workers Compensation Managers, Human Resources, Safety, Operations and Plant Management to identify opportunities and implement actions to decrease liability in the Workers Compensation arena
  • 4 year college degree in related field
  • Occupational Health experience and/or 2 years management experience
  • Knowledge of OSHA, Workers Compensation and Industry
  • Computer skills, use of Medical Tracking System, Infoview, Microsoft Excel, Word, PowerPoint, Outlook
  • Preferred Bilingual – Spanish/English
16

Health Services Program Manager Resume Examples & Samples

  • Bachelor's Degree in business, human resources, communications, industrial and organizational development/psychology or a related discipline
  • 6+ years of relevant consulting or industry experience
  • 2+ years in a technical or functional lead role
  • Experience mentoring and coaching others
  • Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
  • Experience managing senior-level client relationships
  • Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
  • Pre-sales, proposal, and RFP experience
  • Must be able to obtain and maintain required clearance for this role
  • Active TS/SCI Security Clearance
17

Optum Health Financial Services Client Manager Resume Examples & Samples

  • Serves as clients’ primary point of contact for all financial service matters
  • Monitors and, when necessary, supports delivery of financial service functions to ensure client expectations are met or exceeded
  • Assists client in planning and implementation of financial service educational and promotional efforts, including on-site fairs and enrollment events
  • Achieves growth and retention targets for assigned clients
  • Identifies and manages risks associated with service delivery, competitive threats and changes within the clients' organizational or decision structure
  • Communicates industry, product and performance updates tailored to clients' needs and preferences
  • Represents client internally and coordinates with other functions to address ongoing service needs
  • Works in partnership with other UHG account teams to align communications, growth and retention efforts
  • Manages ongoing contract relationships and service delivery to clients for assigned account
  • Works closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales
  • Bachelor's degree OR 3+ years of healthcare sales / account management experience
  • Knowledge of health savings accounts and other health-related financial products (FSA, HRA, COBRA)
  • 3+ years of experience managing complex accounts
  • 3+ years of data interpretation and presentation experience
  • 3+ years of experience working with the Microsoft Office Suite to include Word, Excel, PowerPoint
  • Willingness to travel as required
  • 3+ years of experience working in partnership with claims, marketing and customer service
18

Senior Manager Behavioral Health Addiction Services Resume Examples & Samples

  • Provides general management oversight for all clinical and business operations, talent management, and fiscal activities for the Professionals and Multi-Disciplinary Assessment (MAP) Programs
  • Assesses various services and programs offered at site for clinical content and appropriateness along with fiscal viability, including but not limited to sober living contracted residential services. Facilitates the collection of patient fees for off-site “sober living accommodations” while patients are in treatment
  • Advises Director, Behavioral Health Networkof the needs for capital expenditures for incorporation into annual budget. Assists in the development of the annual operational budget
  • Provides, coordinates and oversees a continuum of treatment services onsite and/or in the community, including transportation coordination, consistent attendance, billing requirements and coding standards
19

Clinical Manager, Behavioral Health Services Resume Examples & Samples

  • Strong nursing and therapy knowledge and clinical skills
  • Ability to motivate others as individuals and as a team
  • Ability to plan, organize, direct, and manage the activities of others
  • Ability to effectively run meetings and to negotiate deadlines
  • Ability to communicate with a wide variety of audiences
  • Experience in dealing with physicians on an administrative level and ability to work collaboratively with medical staff members and leadership
20

Health Services Manager Resume Examples & Samples

  • Manage daily operation of Guest Health Services operations to deliver exceptional care and service
  • Demonstrate a thorough understanding of Guest Health Services operations, and how it supports Resort objectives
  • Achieve Guest Compliment/Concern Ratio goals and ensure total Guest and Cast satisfaction by resolving service issues in a timely and effective manner
  • Provide Guests with information necessary to create the optimal Disney experience
  • Actively solicit feedback from Cast to achieve a positive environment and total team buy-in to world-class service
  • Consistently model positive and professional behavior to drive Cast satisfaction
  • Partner with appropriate Resort Cast Members, as needed, to resolve Guest service issues
  • Ensure safety standards and procedures are followed
  • Manage the scheduling of staff nurses to balance the needs of the Resort
  • Empower the leads, trainers, and staff to resolve Guest situations effectively and efficiently
  • Identify and eliminate barriers to Cast retention
  • Coach and counsel Cast, explain and administer disciplinary action as required
  • Lead through education, feedback and coaching of Cast
  • Manage Cast development through the use of Performance Reviews
  • Implement Reward and Recognition Programs, including Legacy and Cast Member of the Month/Year Awards
  • Provide dedicated weekly time for on-stage Management or as business needs dictate
  • Participate as an active team member, offer constructive suggestions and departmental support
  • Coordinate orientation and opportunities for in-service/continuing education and development for new Guest Health Nurses or EMTs
  • Collaborate and demonstrate strong working relationships with cross-functional departments and partners responsible for delivering Guest Health Services
  • Ensure operational issues are communicated in a timely and efficient manner
  • Communicate changes to the Cast in a timely manner and answer questions as needed regarding the changes
  • Consistently demonstrate positive and professional communication both verbally and in writing
  • Regularly attend and participate in Mickey’s Roll Call and dept. briefings
  • Ensure all operating guidelines reflect current business practices
  • Maintain and safeguard confidentiality of Cast Member health information and health records
  • Comply with all corporate policies and procedures
  • Ensure adequate levels of operating supplies are maintained to support operation of the business
  • Ensure the thorough documentation of Guest issues/incidents according to Disney business processes
  • Manage the training and implementation of all new/revised operating guidelines or standing orders
  • Accomplish all assignments effectively, accurately and within necessary timeframe
  • Current license to practice as a registered nurse in the state of employment
  • Seven to ten years’ professional experience as a registered nurse
  • Lead in Guest Health Services
  • Knowledge of Operating Guidelines
  • Ability to plan, organize, work independently or collaboratively, and manage multiple projects
  • Role model troubleshooting and demonstrate ability to solve for root cause and resolve conflicts easily
  • Able to develop programs and processes that help Cast Members continually learn
  • Supports Resort objectives to drive-team-based performance and promotes an environment of accountability
  • Excellent oral and written communication skills, including presentation skills
  • Able to pro-actively address department needs through self-initiated activity, communicating plan with department manager as needed
  • Experience with pre-hospital care or emergency and disaster management recommended
  • BSN/MSN or a degree in a related field recommended