Employee Relations Advisor Resume Samples

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HE
H Emard
Haleigh
Emard
36520 Fahey Isle
San Francisco
CA
+1 (555) 123 7257
36520 Fahey Isle
San Francisco
CA
Phone
p +1 (555) 123 7257
Experience Experience
San Francisco, CA
Employee Relations Advisor
San Francisco, CA
O'Kon-Yost
San Francisco, CA
Employee Relations Advisor
  • Provides advice, counsel and information to people managers (including Executive) and HR Business Partners across Capital Markets (CM), Investor & Treasury Services (I&TS) and Wealth Management (WM) – Canada to assist them in resolving a wide range of complex people management issues/problems
  • Builds & maintains strong relationships with businesses & partners outlined in “Key Relationships” - Collaborate with partners – debate with passion – agree as a team
  • Utilizes a case management approach in the resolution and risk mitigation of high complexity Employee Relations situations. I.e. scenario based planning approach
  • Provides consistent interpretation and delivery of HR programs/practices and policy guidance across the organization – supports implementation and provides coaching to management on all new / changed policy and practices
  • Work closely with HR Business partners to ensure constant collaboration and communication to provide counsel and facilitate prompt and effective resolution of workplace conflict which addresses issues for employees, managers, and leaders in a manner consistent with policies, practices and legal considerations
  • Use metrics to analyze trends, develop plans for improvement and provide input to leadership
  • Developing key partnerships with Human Resources Business Leaders, Human Resources Business Partners, the Law Department, Ethics & Business Conduct, EEO Compliance, Workplace Accommodations, and the Employee Assistance Program (EAP)
New York, NY
Employee Relations Advisor, Human Resources
New York, NY
Kshlerin Inc
New York, NY
Employee Relations Advisor, Human Resources
  • Promote and embrace teamwork, teambuilding and continuous learning within own group and larger Employee Relations group
  • No direct report staff, but direct support provided to leaders, people managers and HR Business Partners as per above mandate
  • Use a case management approach in the resolution and risk mitigation of complex employee issues – for example – a scenario-based planning approach
  • Client base: 5,000+ management officers and 50,000+ employees across RBC in Canada (differs by business group aligned to)
  • Provide advice, counsel and information to people managers (including Executives) and HR Business Partners to assist them in resolving a wide range of complex employee issues and concerns
  • Embrace, listen and consider information and perspectives from managers and employees in the resolution of issues
  • Provide support to other ERAs when work volumes are high
present
New York, NY
Employee Relations Advisor Laboratory Products Group
New York, NY
Tremblay Group
present
New York, NY
Employee Relations Advisor Laboratory Products Group
present
  • Provide regular reporting of SLA performance to key stakeholders including our business customers and to our HRBPs and COE partners
  • Responsible for interpreting and advising on Company policies and procedures for HR
  • Consult with Employment Counsel regarding privileged and/or potential high risk employee relations issues and investigations
  • Provide coaching and assist Field HR with the development and execution of corrective actions and developmental action plans
  • Investigate, assess and recommend resolutions to employee relations issues raised through various means, including the Ethics Hotline or from HR
  • Advise HR clients on disciplinary issues including misconduct, policy practice violations, corrective actions, and termination
  • Meet metrics and measures of success that are aligned to business outcomes
Education Education
Bachelor’s Degree in Human Resources
Bachelor’s Degree in Human Resources
University of Florida
Bachelor’s Degree in Human Resources
Skills Skills
  • Ability to build and develop strong working relationships with multiple stakeholders and a strong drive to deliver optimal business outcomes
  • Knowledge and ability to offer basic HR Advice in relation to current policy
  • Strong influencing and persuasive skills with a natural ability to communicate effectively and confidently with a diverse group of stakeholders
  • A good working knowledge of current UK employment legislation and case law
  • Ability to handle highly confidential and sensitive information
  • Excellent organisational skills and the ability to work with a high level of accuracy
  • Highly organized, and able to prioritize and plan time/resources accordingly, in a fast paced, high pressured environment
  • Basic knowledge of generalist HR processes and procedures
  • Excellent communication, facilitation skills and attention to detail
  • Ability to manage and deliver large projects through others
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15 Employee Relations Advisor resume templates

1

Employee Relations Advisor Resume Examples & Samples

  • Deliver General HR Advice on policy & procedure & admin process
  • Deliver General ER Advice - Employment Law
  • Provide Telephone & email support for Wider HR Community & Managers
  • Work closely with Colleagues to ensure smotth trnasaction of ER Queries
  • Dealing efficently with you own portfolio of cases
  • General Enquiries
  • Experience in HR inclusive of ER Experience
  • CIPD Qualified or working towards
  • Ability to handle difficult situations
  • Ability to analyse & Challenge
2

Employee Relations Advisor, VP- / Singapore Resume Examples & Samples

  • Ability to respond appropriately to sensitive inquiries or complaints
  • Ability to build effective business partnerships with clients and local stakeholders
  • Ability to manage difficult client situations
  • Good analytical skills to identify issues and trends and an ability to absorb detailed information quickly
  • Strong verbal and written communication skills and the ability to make effective and persuasive presentations on controversial or complex topics
  • Strong influencing and problem solving skills
  • Results oriented: ability to drive change with positive, imaginative and flexible approach
  • Ability to operate in a matrixed environment
  • Ability to work effectively with employees at all levels from clerical employees to senior management
  • Ability to understand the business implications of decisions
  • Initiative: identifies gaps in service and proposes how to add value
  • Good knowledge of ER policies, practices and philosophy
  • Legal or strong HR background required
3

Employee Relations Advisor, Human Resources Resume Examples & Samples

  • Provide advice, counsel and information to people managers (including Executives) and HR Business Partners to assist them in resolving a wide range of complex employee issues and concerns
  • Embrace, listen and consider information and perspectives from managers and employees in the resolution of issues
  • Provide solutions to employee issues that enable RBC to maintain a cultural of integrity , high performance and high engagement
  • Build and maintain key relationships with businesses/functions
  • Use a case management approach in the resolution and risk mitigation of complex employee issues – for example – a scenario-based planning approach
  • Provide consistent interpretation of HR/ER programs/practices and policy guidance and support the communication of changes
  • Track and report on activities (case tracking, trending analysis)
  • Identify emerging Employee Relations trends (positive or negative), suggest action plans, and implement solutions
  • Promote and embrace teamwork, teambuilding and continuous learning within own group and larger Employee Relations group
  • Proactively participate in working groups/projects for continuous improvement in tools, documents and best practices within the Employee Relations model
  • Provide support to other ERAs when work volumes are high
  • Replace other ERAs during temporary absences
4

Employee Relations Advisor Resume Examples & Samples

  • Responsible for the Delivery of accurate and consistent specialist advice and support to line managers on all aspects of company employment policy and employee relations issues
  • Ensure that all information relating to ER administration is entered and associated systems in a timely, accurate and consistent manner
  • Be responsible for maintaining up to date case information on the relevant CRM system
  • Communicate to other business areas where the case requires it
  • Identify trends and patterns in cases using MI and manage accordingly with the ER Operational Delivery Manager
  • Escalate with Line Managers and HRBPs as appropriate situations where a case has been opened with no action
  • Ensure all advice is in line with company policy and most up to date employment legislation
  • Support capability development of Line Management on employee relations activity through coaching and advice
  • Work in conjunction with the ER Operational Delivery Manager, ER Advisors and HRBPs reviewing management information for sites/areas/depots on a regular basis
  • Carry out improvements to work processes as required and identify areas where services can be improved
  • Ensure all ER delivery is in line with changing UK legislation (e.g ACAS)
  • Maintain personal motivation and performance in a changing environment
  • Pro-actively engage people / process step changes to deliver improved customer service
  • Regular communication with ER Ops Delivery Manager/Head of ER/HRBPs/ER Advisors to ensure a 'one HR' joined up approach
  • Good level of HR generalist experience
  • Proven experience of managing employee relations issues in an efficient and effective manner
  • Full and detailed understanding of HR policies and legislation
  • Detailed knowledge of the application of best practice ER support in the external market
  • Ability to work on own initiative and work well under pressure and not afraid to ask questions
  • Customer Service and Client Interface experience from working in a HR shared service environment
  • Ability to influence and interact with key stakeholders across all levels of the organisation
  • Experience of using HRIS and Case Management Systems
  • Self-motivated individual
  • Excellent coaching and influencing skills
  • Flexibility to undertake field activities (e.g. site visits) for exceptional cases as required
  • Ability to plan and prioritise and make decisions
5

Employee Relations Advisor Resume Examples & Samples

  • Provides advice, counsel and information to people managers (including Executive) and HR Business Partners across Capital Markets (CM), Investor & Treasury Services (I&TS) and Wealth Management (WM) – Canada to assist them in resolving a wide range of complex people management issues/problems
  • Embraces, listens and considers information and perspectives from both managers and employees in the resolution of issues as required
  • Builds & maintains strong relationships with businesses & partners outlined in “Key Relationships” - Collaborate with partners – debate with passion – agree as a team
  • Utilizes a case management approach in the resolution and risk mitigation of high complexity Employee Relations situations. I.e. scenario based planning approach
  • Provides consistent interpretation and delivery of HR programs/practices and policy guidance across the organization – supports implementation and provides coaching to management on all new / changed policy and practices
  • Assists managers in the Investor Services segment of I&TS with integration to RBC employee relations practices and HR policies
  • Provides (as required and appropriate) situational raw data (numbers, time spent, trending analysis etc.) through case tracking of all Employee Relations incidents / situations
  • Provides upward feedback on emerging Employee Relations trends (positive or negative) and suggest action items, recommending possible solutions
  • Promotes and embraces teamwork, teambuilding and continuous learning within own group and larger Employee Relations Advisory group
  • 5+ years Employee Relations experience dealing with both managers and employees
  • Dispute resolution / mediation skills and experience
  • Knowledge of Employee Relations HR Policy
  • Understanding of Federal and Provincial employment legislation
  • Strong keyboarding including Microsoft Office
  • Must have ability to prioritize work effectively and execute work assignments quickly
  • Must demonstrate an exceptional level of accuracy for regulatory reporting
  • The ability to remain discreet and objective is essential
  • The ability to communicate across all levels of the organization is required
6

Employee Relations Advisor Resume Examples & Samples

  • Partner with HR and people managers to address ER issues
  • Assist HR and businesses with disciplinary actions, terminations, reorganizations and reductions in force
  • Partner with HR and legal to mitigate risk associated with terminations, disciplinary actions, investigations, responses to complaints and ensure businesses receive high quality ER services
  • Conduct workplace investigations and respond to employee complaints
  • Maintain the ER activity database, provide on-going reporting, metrics and process improvement plans including best practices for documentation
  • Identify trends and opportunities (i.e. managers that have multiple complaints - coach and work with to improve management skills and work environment)
  • Conduct required audits, in partnership with HR and other partners as needed (e.g. Contingent Worker, FLSA, etc.)
  • Provide reputable, subject matter expert ER advice and serve as an effective ER liaison to help ensure that the full scope of ER support is brought to bear in a consistent, thoughtful, helpful and compliant manner
  • In partnership with HR, Legal, Compliance, Compensation, HRSC, manage an efficient and respectful employee exit process
  • As needed, offer or provide effective support for ad hoc HR projects, initiatives and coverage needs
  • Contribute from a continuous process improvement perspective (e.g., is there a better, different or more efficient way of completing a particular task or process?)
  • Help to strengthen and support the internal control environment by ensuring that compliance requirements are met and gaps, if any, are escalated and/or addressed
7

Employee Relations Advisor Resume Examples & Samples

  • Provide advice and subject matter expertise to HR partners and people managers that ensures reputable employee relations advice is provided to businesses, functions and HR teams. Advice should support business priorities and RBC Values while managing workplace risk
  • Support Employee Relations and policy development and implementation initiatives
  • Gather feedback on new/existing policy needs
  • Analyze legislation / regulations and translate into policy language appropriate to RBC’s business and strategic risk management objectives
  • Collaborate with internal partners to develop necessary tools and processes to support policy governance and operations
  • Administer policy publishing and ensure policies are appropriately communicated to RBC managers and employees through various communication channels
  • Write clear and concise policy summaries for intranet publishing, direct email communications and other internal communications
  • Administer policy publishing on RBC’s policy publishing library
  • Provide technical support in the development of reports to determine trends and emerging issues relevant to RBC’s US workplaces
  • Develop and/or maintain tools and processes that enhance ER and HR effectiveness and encourage practices, behaviors and processes consistent with RBC’s workplace policies and RBC Values
  • 3+ years of Employee Relations and/or Human Resources work experience
  • Knowledge of employment law / regulatory requirements
  • Excellent and demonstrated Microsoft Office (Word, Excel & PowerPoint) skills
  • Policy development, drafting and implementation experience
  • SAP software experience
  • Organizational awareness
  • PHR/SPHR certification
  • Employee relations experience with a multi-state employer
  • Consulting orientation, with strong impact and influence skills
8

Employee Relations Advisor Resume Examples & Samples

  • Must hold excellent organisation skills- this is a busy role and you will need to be able to prioritise
  • Proven experience in a similar role
  • CIPD qualified is desirable
9

Employee Relations Advisor Resume Examples & Samples

  • Mitigate risk to the organization in resolving ER related issues
  • 7+ years Senior Generalist or Employee Relations experience (5+ with Citigroup preferred)
  • Extensive employee relations investigation experience
  • Demonstrated leadership skills: feedback, coaching and guidance of others
  • Consistent demonstration of ownership and accountability (driven to “do the right thing”)
  • Ability to work well in a fast-paced, team-oriented, intense environment
10

Employee Relations Advisor Resume Examples & Samples

  • Provides internal labor and employee relations assistance and guidance for cases that have been escalated through a multi-tiered shared service model
  • Maintain strong working relationships that include open communications and collaboration with business leadership, HR business partners, HR COEs, Legal, and other teams that are involved with or impacted by guidance from Employee Relations
  • Conduct workplace investigations, some of which will be high profile, complex and sensitive employee relations situations such as allegations of discrimination, harassment, Title VII violations, retaliation, hostile work environment, bullying and termination determinations
  • Ensures equitable application of organization policies and procedures while applying sound knowledge of relevant employee relations and applicable state and federal compliance laws
  • Determine facts and provide documentation to resolve issue(s). Maintaining required documentation within case management system, including intake and investigative notes, supporting documents and final reports
  • Provides thorough disciplinary actions and involuntary termination risk reviews and support managers and employees during the resolution process
  • Acts as a liaison with the Legal team to address cases that may result in potential legal action. Participate in or coordinate with legal counsel and departments to prepare for and present management position in hearings and arbitration; advocates management position
  • Minimum of 8 years of experience in Employee Relations
  • Experience working with large complex business groups and the ability to work with all levels of management
  • Collaboration experience with senior management and legal teams (both internal and external)
  • Experience working within a shared services HR model
  • Experience executing plans to meet and exceed customer service level expectations
  • Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems
  • Experience evaluating information to determine compliance with standards, laws, and regulations
11

Employee Relations Advisor Resume Examples & Samples

  • Conducting investigations and creating responses on employee concerns, ethics allegations, EEOC cases and complex issues
  • Handling sensitive and complex employee relations situations
  • Identifying and analyzing trends to proactively address root causes and systemic issues
  • Coordinating the Dispute Resolution Process
  • Providing coaching and training on ER topics
  • Promoting proactive and positive employee relations practices across the organization to drive engagement and minimize risks
  • Bachelor's degree in human resources or other applicable field of study plus 15 years of experience in human resources; 13 years with Master's degree or 11 years with Juris Doctor (JD) degree
  • Proven communication, interpersonal, influencing, and conflict resolution skills
  • Proven track record as a trusted advisor and consultant to business and HR leadership to provide effective counsel on workplace matters
  • Strong knowledge of pertinent labor/employment law as well as human resources management principles, practices and procedures
  • Experience delivering business based solutions in potentially emotional, pressure filled and time sensitive situations
  • Experience with statistical concepts, interpreting statistical results, and identifying trends
  • Proven coaching and training skills
  • Ability to work in a virtual environment to provide services to geographically dispersed customer groups
  • Experience with case management and documentation systems
  • Experience with a dispute resolution / grievance process
  • Experience handling external agency cases
12

Senior Employee Relations Advisor Resume Examples & Samples

  • Understanding of Employment, Discrimination and Equal Opportunity Laws and the relationship between Policies, Employment Contracts, Awards and Agreements
  • Demonstrated knowledge of, and the ability to apply People Policies and Procedures
  • Demonstrated ability to apply sound judgement and commercial acumen to a range of ER related cases
  • Strong negotiation skills with the ability to effectively influence outcomes
  • Ability to work effectively as part of a team, and provide guidance to more junior team members
13

Employee Relations Advisor Resume Examples & Samples

  • Providing advice to retail managers on all areas of ER including disciplinary, absence management, flexible working, performance management, maternity and redundancy via phone calls on the ER Advice Line
  • Supporting Store Managers in completion and approval of letters to employees regarding all areas of ER. Reviewing letters written by Store Managers
  • Recording all calls on HR Assyst
  • Ensure appropriate timescales for all employee relations issues are adhered to
  • Developing effective relationships with the business to promote good employee relations across the organisation
  • Maintaining up to date knowledge of employment legislation to implement and advise on best practice and procedure and utilising tools and templates to ensure policies are adhered to correctly
  • Delivering appropriate training to enable line managers to proactively manage issues and develop ER skills
  • Working with the ER Assistant to process occupational health referrals
  • Refer all cases of “case management” from the ER Advice Line to the ER Assistant
  • Closely working with ER Case managers on any matter that requires “case management”
  • Ad hoc projects
  • Education to degree level or equivalent is desirable but not essential
  • Preferably CIPD qualified/part qualified or equivalent
  • Self-motivated and able to work under own initiative
  • Proven organisational and time management skills
  • A good working knowledge of current UK employment legislation and case law
  • Experience as an ER Advisor or as a generalist HR Advisor / Officer with experience of employee relations and employment legislation implementation
  • Experience of working in a fast paced environment
14

Senior Employee Relations Advisor Resume Examples & Samples

  • Excellent written and oral presentation skills
  • An expert knowledge of current UK and ROI employment legislation and case law
  • Experience as an ER/HR Advisor
15

Benefits & Employee Relations Advisor Resume Examples & Samples

  • Advise managers on organizational policy issues and recommend needed changes
  • Work with managers on employee performance, discipline and termination issues and procedures, including related correspondence, meetings and staff follow-up
  • Coordinate and develop training programs and staff development meetings, such as benefits or policy changes, management training, etc., as needed
  • Provide general, on-going manager and employee support
  • Work with broker to develop and present insurance renewal options and perform cost analysis annually
  • Administer and maintain company benefit plans including participant enrollments, modifications, and terminations
  • Conduct initial employee benefits meeting during new hire orientation sessions and any on-going benefits meetings for updates, etc. for current employees
16

Employee Relations Advisor Resume Examples & Samples

  • Conducting investigations and creating responses/case closure reports on employee concerns, and complex issues
  • Consulting with stakeholders on corrective actions, performance management, and separations
  • Standing up and leading incident response teams as needed
  • Developing key partnerships with Human Resources Business Leaders, Human Resources Business Partners, the Law Department, Ethics & Business Conduct, EEO Compliance, Workplace Accommodations, and the Employee Assistance Program (EAP)
  • Promoting proactive and positive employee relations practices across the organization to drive engagement and minimize risk
  • Bachelors degree in human resources, industrial/labor relations, business, or related field and a minimum 6 years of experience in human resources/employee relations; 4 years of experience with a Masters degree. A combination of relevant experience and/or education will be considered
  • Proven communication, interpersonal influencing, and conflict resolution skills
  • Proven track record as a trusted advisor and consultant to the business and HR leadership to provide effective counsel on workplace matters
  • Strong knowledge of pertinent labor/employment laws as well as human resource management principles, practices, and procedures
  • Experience delivering business based solutions in potentially emotional, pressure filled, and time sensitive situations
  • Training in investigation and/or dispute resolution techniques
17

Employee Relations Advisor, Hrbp Resume Examples & Samples

  • 2+ years of experience in an HR Specialist, HR Assistant or HR Generalist, preferably in a high tech environment
  • Proven ability to diagnose issues and determine appropriate solutions, drawing on professional experience and analytical skills
  • Experience bringing new and innovative solutions to help scale the organization
  • Ability to understand the need and use of data to create insight to inform decision making
  • Ability to translate ambiguous goals into concrete actions and drive results
  • Strong project management and execution skills
  • Ability to work well across different HR and Business functions
  • Ability to identify problems and drive scalable solutions
  • Exceptional listening skills and ability to relate to, influence, and coach employees and managers at all levels in the organization
  • A bias for action, a strong work ethic and desire to achieve excellence
  • The ability to thrive in a fast paced, ambiguous environment as well as the agility to respond flexibly to change
  • A strong track record of continuous improvement and developing change processes and adoption
  • Good technical skills in the use of HR systems, excel and other tools
  • Drive, commitment and a desire to learn and progress
  • Ability to simplify complex processes
18

Employee Relations Advisor Resume Examples & Samples

  • Educated to degree Master level or equivalent
  • Sound knowledge and proven track record in all core aspects of Employee Relations advice: performance management, organizational change and restructures, absence management, disciplinary and grievance processes
  • Around 8 years of previous experience as an HR Advisor/ Employee relations officer in an International environment
  • Knowledge of Dutch employment law and experience with employee relations issues is required
  • Ability to demonstrate credibility over a short period of time by understanding the business and the range of issues facing managers
  • Ability to engage key stakeholders, build trust and strong relationships; strong key stakeholder management skills. Demonstrates resilience and ability to cope with day-to-day pressures
  • Communicate effectively at all levels with sensitivity and present information in a confident and clear way which meets the needs of the audience; strong negotiation skills
  • Ability to work independently and make informed decisions, strong problem solving and analysing skills
  • Passionate about customer service and delivering professional HR support to the business
  • Excellent communication skills both verbal and written in Dutch and English
  • 27 days of leave
19

Employee Relations Advisor Resume Examples & Samples

  • Provide guidance and counsel to managers, supervisors and Human Resource colleagues on all employee relations issues, policy interpretation and questions. This includes such issues as conduct, corrective action, punctuality and attendance, termination of employment, employee complaints and compliance issues
  • Work in collaboration with other Human Resource Centers of Excellence, managers and employees, providing relevant Employee Relations expertise in the execution of any initiatives or projects
  • Respond to employee issues and questions, providing feedback to managers to ensure appropriate action is taken where necessary
  • Working with Employee Relations Office peers, work to ensure consistency of advice and guidance provided, both in market, and globally, where appropriate
  • Ensure that any employee relations issues are dealt with in the highest level of confidentiality, professionalism and sensitivity
  • Champion and promote a positive employee relations climate, providing appropriate counsel and support to ensure that any Employee Relations processes are delivered to maximize the employee experience
  • Facilitate training for Supervisors, Managers and Human Resource peers on topics including performance management, compliance issues and related templates/tools
20

Employee Relations Advisor Resume Examples & Samples

  • Proven ability to develop relationships with senior professionals
  • Demonstrated ability to work independently and in teams (ability to both lead and do the work)
  • Well-developed organizational and administrative skills including attention to detail
  • Client-service orientation
  • Flexibility and ability to prioritize
  • Credibility to influence senior management
21

Employee Relations Advisor Resume Examples & Samples

  • Expert knowledge of Hungarian employment law and practices
  • Capability to customize, reengineer and implement new HR solutions and processes
  • Experience of working in a highly complex, multinational, matrix organisation
  • Ability to present to senior management on policy and internal control issues
  • HR capabilities: employee relations, HR partnering
  • Consulting capabilities: negotiation, facilitation, impact and influence, trusted advisor
  • Ability to manage and deliver large projects through others
  • Fluent English and Hungarian (both oral and written)
  • Master’s University degree
  • 2 years of experience in HR function - specialist or generalist roles
  • 5 years of experience in multinational environment
22

Employee Relations Advisor Resume Examples & Samples

  • Ability to present and deliver training
  • Highly organized, and able to prioritize and plan time/resources accordingly, in a fast paced, high pressured environment
  • Computer skills word, excel, PeopleSoft or similar payroll/benefit/incident management systems/salesforce plus
  • Exercises discretion/independent judgement and make decisions in timely manner consistent with essential job function while adhering to CVS Health values and policies
23

VP, Employee Relations Advisor Resume Examples & Samples

  • Mitigate risk to the organization in resolving complex and sensitive ER related issues
  • Conduct best in class internal investigations of ethics line complaints and other types of internal investigations requiring appropriate handling as needed
  • Ensure proactive engagement with Employment Law Attorneys on investigations related to legal and regulatory matters and with all relevant partners as applicable
  • Ensure consistent interpretation and application of Citi employment policy and practice in all aspects of the employment relationship and related to ER case handling
  • Track and analyze ER issue trends, diagnose root causes, and develop recommendations for corrective strategies
  • Participate in the design, development, and delivery of Citi policy and ER training initiatives
  • Partner with HR Advisors and business leaders to provide managers with development opportunities in the areas of performance management, conflict resolution and employee engagement
  • Coach and develop HR partners related to providing guidance to managers that will enable them to demonstrate accountability for their teams and the work environment
  • Develop manager skill and capability to improve overall employee communication and engagement, including objective situational assessment, facilitation of constructive dialogue and resolution of workplace conflict
  • Build strong partnerships with HR Generalists, HR Advisors, Employment Law, CSIS, and all internal partners to foster trust and accountability
  • Provide consultation, guidance, and coaching to HR partners and managers to ensure the appropriate handling and resolution of employee relations matters
  • Partner with Employment Law Attorneys and managers in the case management of EEOC, DOL and DFEH
  • Provide investigative summaries in a concise, articulate and timely manner as required
  • Participate in restructuring discussions with HR partners and Employment Law to provide insight into ER related matters as applicable
  • 8-10 years Sr. Generalist or Employee Relations experience (5+ with Citigroup preferred)
  • Extensive employee relations investigation experience related to complex and sensitive ER matters
  • Significant knowledge and application of Citi employment policies and practices
  • Demonstrated leadership skills: feedback, coaching, teamwork and guidance of others
  • Excellent communication/presentation skills and ability to effectively communicate with all levels of management and across all functional areas
  • Demonstrated partnership development and management
24

Employee Relations Advisor Resume Examples & Samples

  • Serve as point of contact and provides support, guidance and direction to management and field operators on employee relations, immigration and subpoena requests
  • Reviews and approves end to end corrective action and performance management documents
  • Conducts employee focus group sessions, employee's surveys, and exit interviews to obtain employee feedback. Identifies employee concerns and monitors overall employee satisfaction. Partners with leadership to develop and implement action plans
  • Conducts prompt and thorough employee and conflict of interest investigations in accordance to Company standards; documents findings and recommends disciplinary action and / or appropriate resolution while maintaining confidentiality and integrity
  • Identifies, recommends, and oversees implementation of appropriate actions to accomplish resolutions of employee concerns
  • Assists employees and management with the interpretation of Company policies and other relevant employment and immigration laws and responds to inquiries and concerns
  • Administer the day to day subpoena request and conflict of interest investigation process
  • Review and audit all subpoena requests to ensure appropriate service and compliance and ensure timely responses
  • Partners with Legal or Compliance and investigates and facilitates documentation gathering for all Administrative changes, attorney letters, subpoena requests, conflict of interest and immigration matters
  • Prepares, analyzes data, identifies root cause or trends and distributes reports as appropriate
  • Utilizes and maintains case management system to document details of employee complaint and conflict of interest investigation steps and resolution as well as immigration and subpoena request compliance
  • Responds to, participates in, and attends unemployment hearings
  • Maintains current knowledge of and ensures compliance with Federal and State employment and immigration laws
  • A minimum of 4-5 years high-volume and complex HR / Employee Relations / Immigration experience
  • Experience is required in working within a Comcast environment
  • Prior HR Shared Services experience highly preferred
  • Bachelor's degree in related human resource discipline or equivalent combination of education/experience, HR Certifications and work experience
  • This position can represent Comcast in transactions with to local, state and federal agencies
25

Employee Relations Advisor Laboratory Products Group Resume Examples & Samples

  • Advise HR clients on disciplinary issues including misconduct, policy practice violations, corrective actions, and termination
  • Consult with Employment Counsel regarding privileged and/or potential high risk employee relations issues and investigations
  • Manage day-to-day operations in accordance with SLAs, OLAs, and key performance indicators (e.g., quality)
  • Provide regular reporting of SLA performance to key stakeholders including our business customers and to our HRBPs and COE partners
  • Manage and participate in special assignments and projects as needed
  • Undergraduate degree in business, human resources or the social sciences or equivalent experience
  • At least 5 years in an Employee Relations role, preferably in a shared services or COE model
  • Proven project management skills, including attention to detail and a demonstrated ability to manage multiple projects and tasks
  • Ability to adapt to a rapidly changing environment
  • Demonstrated ability to maintain confidentiality and handle sensitive situations with solid judgment and discretion is critical
  • Excellent verbal and written communication skills including proper grammar and correct sentence structure to document cases in the case management system and communicate with customers and employees via email
  • Exceptional customers focus and service orientation
  • Excellent interpersonal skills and ability to manage to achieve consensus
  • Strong analytical and problem solving capability
26

Employee Relations Advisor Resume Examples & Samples

  • Investigate, assess and recommend resolutions to employee relations issues raised through various means, including the Ethics Hotline or from HR
  • Provide coaching and assist Field HR with the development and execution of corrective actions and developmental action plans
  • Partner with the Employment Law Team, as appropriate, to develop resolution strategies for employee complaints. Assure consistency/compliance with state and federal laws and regulations
  • Responsible for interpreting and advising on Company policies and procedures for HR
  • Recommend policy and practice changes based on internal trends
  • Identify need for training and awareness programs for Company business areas to promote and support positive workforce management and environment
  • Responsible for case management, analysis, tracking, documentation and trending and will consider process improvements, interventions or remedial actions as a result
  • Meet metrics and measures of success that are aligned to business outcomes
  • Leverage standardized global processes, tools, and technologies to ensure quality service to our customers
  • Partner with HR1 to affect a collaborative partnership
  • Other duties and assignments as appropriate
  • Bachelor’s degree from an accredited higher learning institution, with majors in business, human resources or the social sciences preferred
  • 10+ years of diverse experience within a large organization
  • At least 5 years in an Employee Relations role, preferably in a shared services or COE model handling complex HR related investigations
  • Case management and knowledge management experience
  • Must be able to successfully interact with all levels within the organization
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
  • Strong negotiation and conflict resolution skills
  • Ability to work independently and with minimal direct supervision
  • JD and/or PHR/SPHR Certification a plus
27

Employee Relations Advisor Resume Examples & Samples

  • Must have one or more years of experience as an HR Generalist/Employee Relations Specialist, OR
  • Must have two or more years of leadership experience managing others and exposure dealing with employee relations
  • Proficiency with computers, including MS Office and Internet applications. Strong typing skills and the ability to effectively multi-task with a high level of proficiency
  • Ability to manage risk while ensuring optimal value and outcomes are achieved
  • Communicates effectively (both in writing and when speaking) using clear, concise and simple language
28

Employee Relations Advisor Resume Examples & Samples

  • Collaborates with Legal and Compliance teams to resolve all complaints, including Ethics Point complaints, as necessary
  • Bachelor’s Degree in a related field, required. JD preferred
  • Minimum of five (5) years progressively responsible experience in Labor and Employee Relations, required
  • Demonstrated experience in conflict resolution; solid writing, interpersonal and problem solving skills, required
  • Working knowledge of HR Systems including PeopleSoft and Kronos, required
  • Ability to interpret contracts, Federal, State and Local laws (DOL, OSHA, EEO, etc.) and apply to employee issues
29

Employee Relations Advisor Resume Examples & Samples

  • Expert case management for complex employee relations matters such as performance counselling, investigations and managing ill and injured employees
  • Expert and timely advice in relation to the interpretation and application of company policies and procedures, employment-related legislation and industrial instruments
  • Increasing the capability of business leaders and human resources advisors in areas of employee and industrial relations through education, coaching and advice to enable self-management of employee relations issues
  • Ensure employee relations issues are managed in line with broader employee relations strategy and business objectives
  • Support continuous improvement by making recommendations on policy, process and system improvement
  • Complete all associated administration such as generating reports, updating business critical documents and the management of FAQs, reference guides, and team sites
  • Tertiary qualifications in industrial relations, human resources or law is preferred
  • Demonstrated experience in managing employee and industrial relations issues
  • Sound understanding of employment legislation and ability to interpret industrial instruments
  • Strong influencing and persuasive skills with a natural ability to communicate effectively and confidently with a diverse group of stakeholders
  • Ability to build and develop strong working relationships with multiple stakeholders and a strong drive to deliver optimal business outcomes
  • Experience using Microsoft software with OEMS and SAP experience highly regarded
30

Employee Relations Advisor Resume Examples & Samples

  • Manage effective case management of people related issues such as: complex ER issues, disciplinary actions, legal issues (harassment, discrimination, accommodations, etc.), policy interpretation/application and investigations. Ensures action is being taken to address these issues and provides insight and feedback to managers and other stakeholders as appropriate
  • Investigate and evaluate cases of employee dissatisfaction or misconduct. Interview employees and other relevant stakeholders in order to effectively and impartially assess the situation or perceived problem. Visit affected departments, contacts supervisors, reviews relevant policies and objectively documents all facts and opinions relevant to the case. Report findings and consults with broader HR department and applicable leadership on appropriate responses and solutions
  • Collaborate and consult with various individuals and departments, establish and maintain effective working relationships with all levels of management, employees and Subject Matter Experts such as Legal, Compliance and HR Business Partners as needed to coordinate investigation-related activities and determine outcome recommendations
  • Work closely with HR Business partners to ensure constant collaboration and communication to provide counsel and facilitate prompt and effective resolution of workplace conflict which addresses issues for employees, managers, and leaders in a manner consistent with policies, practices and legal considerations
  • Identify opportunities for improving ER policies and procedures based on analytics and trends. Collaborate with ER Partners on formulating and implementing solutions
  • Maintain strict confidentiality of information to include, but not limited to, conversations, documents, complaints and investigations. Exercise sound judgment in handling or working with confidential data and situations
  • Bachelor’s Degree in Human Resources or a related field and 2+ years Human Resource experience; or equivalent combination of education and experience
  • Experience in employee relations and knowledge of employment laws
  • Demonstrated success in resolving disputes and working with people in crisis in a multi-unit organization
  • Ability to maintain the highest level of confidentiality and sound judgment at all times
  • Proven ability to maintain high ethical standards, recognize risks and exhibit extreme professionalism in dealing with sensitive issues
  • Excellent organizational and multi-tasking skills with the ability to prioritize and respond with the appropriate sense of urgency
  • High level of professionalism, and ability to balance urgency and decisiveness with patience and compassion
  • Experience working with employees located in Canada a plus
  • Effective communication and influence skills with the aptitude to function equally well independently and in a team environment
  • Proficient with Microsoft Suite; HRIS; and other related HR software applications
31

Employee Relations Advisor Resume Examples & Samples

  • You will be self-motivated, driven and eager to progress your HR career
  • Knowledge and ability to offer basic HR Advice in relation to current policy
  • Basic knowledge of generalist HR processes and procedures
  • Entry CIPD qualification or working towards
  • Excellent communication, facilitation skills and attention to detail
  • Strong HR administration skills in a fast paced environment
  • Excellent spoken/written communication skills
  • Excellent organisational skills and the ability to work with a high level of accuracy
  • Be able to work autonomously on a number of activities simultaneously and have a flexible approach to work
  • You will have experience of liaising with Managers at all levels and be comfortable in challenging and influencing our leadership team on their approach to people management issues
32

Employee Relations Advisor Resume Examples & Samples

  • Use metrics to analyze trends, develop plans for improvement and provide input to leadership
  • Bachelor’s degree in human resources, industrial/labor relations, business, or related field and a minimum 6 years of experience in human resources/employee relations or master's degree in human resources, industrial/labor relations, business, or related field and a minimum 4 years of experience in human resources/employee relations
  • Bachelor’s degree in human resources, industrial/labor relations, business, or related field and a minimum 10 years of experience in human resources/employee relations or master's degree in human resources, industrial/labor relations, business, or related field and a minimum 8 years of experience in human resources/employee relations
33

Employee Relations Advisor Resume Examples & Samples

  • Serving as liaison between Site HR Manager, Kellogg North America Manufacturing Business Unit HR Business Partner and Global Business Services as appropriate
  • Handling employee complaints
  • Promoting and expanding of positive employee relationships on-site
  • Assisting with any other Generalist activities not defined including employee engagement activities
  • Driving manager and employee adoption of HR technology, service delivery model and programs. Redirects HR inquiries to the most efficient and effective resource (technology, service center, etc.)
  • Assigned to more complex projects requiring a higher level of discretion and independent operation
  • Bachelor’s Degree or International Equivalent in Business, Human Resources or related field
  • Consistently demonstrated work experience in HR field