Ecommerce Senior Manager Resume Samples
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Ecommerce Senior Manager Resume Samples
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JW
J Wiza
Jared
Wiza
3044 Crona Drives
Philadelphia
PA
+1 (555) 946 3555
3044 Crona Drives
Philadelphia
PA
Phone
p
+1 (555) 946 3555
Experience
Experience
Detroit, MI
Ecommerce Senior Manager
Detroit, MI
Casper-Murazik
Detroit, MI
Ecommerce Senior Manager
- Manage all product and program risks including risk associated with fraud, data management, legal regulatory/compliance etc
- Attend several Markets events to provide Sales assistance and enhance Market and Business Knowledge and visibility
- CMB Market penetration through effective and efficient proposition management and commercialisation activities
- Ensure the global competitiveness of the Direct Channels through effective and efficient management and processes
- Manage all product and program activity in accordance with the business application of the IT strategy
- To plan, track, analysis and optimize ecommerce channel trade marketing plan to drive channel sales performance and ROI
- The jobholder has responsibility for developing and delivering HSBCnet solutions to customers
Houston, TX
Senior Manager Analytics Ecommerce
Houston, TX
Schaefer, Kozey and Cummings
Houston, TX
Senior Manager Analytics Ecommerce
- Develop meta-data models on key campaigns, events, marketing efforts, onsite merchandising features to ensure the following
- Understand and drive insights to increase campaign effectiveness (brand and commercial) based on certain key performance indicators
- Order cancellations due to Risk Management
- Develop a self-service analytics strategy with advanced analytics apps to drive decentralized decision making on a variety of what-if scenarios like
- Site Merchandising
- Order cancellations due to Inventory
- Targeted marketing
present
Chicago, IL
Senior Ecommerce Operations Manager
Chicago, IL
Witting, Macejkovic and Witting
present
Chicago, IL
Senior Ecommerce Operations Manager
present
- Manage the day-to-day operations of the eCommerce Operations team to ensure excellent customer service and satisfaction, adherance to standard operating procedures, and high-efficiency completion of tasks
- Oversee the consumer financing and payment programs; manage the onboarding of new vendors as well as the maintenance of current vendors
- Oversee fraud protection on the website
- Drive change and encourage growth by providing guidance and support to employees; aid employees with difficult customers and situations by coaching them and demonstrating effective and professional communication with internal and external customers at all times
- Make decisions and solve problems by analyzing information and evaluating results to optimize customer service and satisfaction
- Collaborate with the IT department on current system functionality as well as system improvements
- Work with team members to develop and manage key process measures within each area of responsbility
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Georgia
Bachelor’s Degree in Business
Skills
Skills
- Demonstrates a working knowledge of all available information sources including methodology and relevance
- Ability to travel 25% of the time
- Demonstrates the knowledge and application of Category Management processes and theories of delivering value-added category and shopper solutions
- Demands high energy, assertive leadership skills, an aptitude to resolve complex problems, understand market dynamics and employ strong decision making skills
- Demonstrated ability with information-based selling tools
- Effectively plans and manages major business projects and activities that directly support key unit goals
- Gathers, understands and leverages trade marketing legislation in order to justify the use of our current programs and improve the overall competitiveness of our customer programs
- Digital marketing/eCommerce experience
- 5-7+ years of Category Management experience with an understanding of the category management process
- Stays current with new developments and seeks ways to use technology to increase learning, productivity and business results
15 Ecommerce Senior Manager resume templates
Read our complete resume writing guides
1
Senior Manager Retention Dtc Ecommerce Resume Examples & Samples
- Ensure CRM is integrated in everything we do, maximizing every opportunity to capture consumer data e.g. Euro Football Championships, World Cup and local Brand Campaigns
- Be the interface with the global CRM Team to develop and execute a local engagement calendar that “connects consumers with their passion”
- Work with the local sales channels (eCommerce, Retail and Wholesale) to execute best practice consumer centric campaigns in accordance with the cross-channel marketing governance rules, leveraging Brand and sales opportunities
- Work with local Category/Brand Teams and key stakeholders to generate engaging content that keeps consumers coming back for more
- Establish effective CRM processes that systemize 1-2-1 consumer engagement in a scalable model
- Act as consumer champion in the Brazilian Market to ensure that the consumer is at the heart of everything we do
- Be the expert on potential data sources so as to continuously add value to the quality of the adidas database and resulting consumer engagement
- CRM experience
- Demonstrable knowledge and use of CRM software, in particular Campaign Management Tools such as Neolane
- Familiar with different data sources and data-driven marketing best practice
- Demonstrable knowledge and use of CRM data management processes
- Knowledge and use of CRM Analytic Tools would be an advantage
- Strategic, consensus-building and results-driven
- Leadership, problem-solving and decision-making abilities
- Strong project management and excel skills
- Passionate about CRM with strong communications skills, written and verbal
- Open to international
- University degree in business, ideally with marketing and sales focus or equivalent professional experience
2
Senior Ecommerce Trading Manager The North Face Resume Examples & Samples
- Education: BA or BS degree in Business, Marketing, Retail Merchandising or related fields
- Experience: 7+ years experience. At least 4 years experience as similar role
- Language Skills: Fluent in English. Other languages will be a plus
- Advanced computer skills required
- Ability to organize and prioritize workload to meet deadlines
- Ability to understand financial measurements and how to impact them
- Strong team building skills
- Self motivated, flexible and able to handle workload independently
3
Senior Manager Site Merchandising Ecommerce Resume Examples & Samples
- Candidate should have experience managing a team
- Strong IT and numerical skills – On-line platform knowledge. Data driven mindset. If you do not have a passion for data, this role is not for you
- 5+ years of relevant experience in e-commerce
4
Senior Manager of Ecommerce Experience Delivery Resume Examples & Samples
- Work in close collaboration with digital merchants, web copywriter, digital designers, and technologist, to define and implement content and digital experience changes to deliver our annual sales and profitability goals for ecommerce
- Manage all aspects of day-to-day digital content creation and deployment, including emails and digital-only programs
- Portfolio manager of tactical funnel optimization initiatives. This includes organizing/bundling/capturing funnel improvement initiatives as part of an Agile Methodology in close partnership with technology
- Manage/maintain a consistent look and feel throughout our digital experiences, including message-continuity from marketing programs to web
- Develop and implement regular processes which increase efficiency, mitigate risk and reduce reactive situations
- Creation of relevant reporting and analytics which provide insight into issues and opportunities leading to action
- Be the business lead in defining new features, functionality and capabilities – whether content tool improvements, to new customer facing capabilities – that will accelerate digital sales growth
- Enthusiastic self-starter who is comfortable working independently and as part of a team
- Customer centric: Familiar with human-centered design and usability engineering
- 6+ years of digital experience as a UX designer, content, digital production; 3+ years managing direct reports
- Has “grown up” in the digital space for a good portion of their career
- Working knowledge of design tools – Creative Suite, Smartsheet, Microsoft Office suite, presentation layer coding – HTML and CSS
- Keeps abreast of SEO best practices
- Ability to troubleshoot systems and tools and adjust processes as systems and circumstances change
- Is a stickler for details, with an eye for design
- Management experience of a small or mid-size team
- Ability to grow professionally as the business grows
- Strong network of external peers and experts in Digital Marketing
- Never ending curiosity and love of learning. A passion for new technology and digital marketing
- Experience in a multi-channel retail environment a plus
- Passion for the Orvis lifestyle a plus
5
Senior Manager Planning & Pricing Ecommerce Resume Examples & Samples
- Responsible for defining merchandising timelines and processes and to ensure adherence by all concerned parties to defined timelines and process landscape
- Responsible for overall seasonal range structure and also to ensure merchandising synergies are captured across categories in terms of product group mix
- Responsible for the analysis of actual sales results to plan, as well as identifying trends and opportunities for increased revenue and profitability including in season pricing, distribution, and investment opportunities
- You will be responsible for validating line framework and SKU efficiencies and developing and providing appropriate business analysis to influence future purchases and assortment strategies
- This role will include presenting financial plans, forecasts and strategies in key meetings. You'll proactively report on the health of the business and facilitate smart business decisions, communicate financial results, forecasts, and action plans to managers and cross-functional team members on a weekly basis
- Manage available business reporting tools and generate actionable merchandising insights and weekly dashboards. Also responsible to closely monitor product sell-through and identify product insights/trends across categories on a regular basis and recommend changes/improvements to key stakeholders
- Responsible for driving alignment with eCom Clearance Team on Outlet article selection and execution on an on-going basis
- Responsible for defining eCommerce clearance strategy in terms of article selection and markdown strategy (in-season and end of season) in order to optimize margin and net sales
- Work closely with onsite merchandising team to ensure seasonal overlap and clearances of articles are managed in a seamless manner
- Carry out A/B price testing, selective price matching based on market requests in order to determine price sensitivity of product groups and segments
- Perform analyses that aid in the decision making process, outlines investment scenarios, identifies trends, risks & opportunities in the range, and creates action plans to mitigate risk and leverage opportunities
- Actively interprets and reviews financial results with eCom leadership, Sr. Merchandising Manager, Buyers, Finance, and cross functional teams to drive actionable responses and alignment
- Responsible for budget forecast submission and review with European Finance on a monthly/quarterly basis in alignment with Sr. Merchandising Manager
- Collaborate with peers to ensure consistency of information, share best practices and develop systems knowledge
6
Senior Manager Platform Operations Ecommerce Resume Examples & Samples
- Responsible for day to day business operation of eCommerce Europe Platform and connected Systems
- Review of operational process
- Ensure on time, in quality content publishing
- Ensure the success of the eCommerce Platform operations strategy through constant monitoring of the operational KPI’s (conversion, checkout drop-off, transaction fees, chargebacks)
- Regular reports to internal stakeholders
- Monitoring and analysis of platform process
- Support business projects as needed
- Manage the Content Team
- Extensive experience in managing eCommerce Platforms and Systems
- Deep understanding of eCommerce Systems
- Depp understanding of Demandware or other eCommerce Platforms
- Direct to Consumer experience
- Strong IT background and project management skillset
- Extensive analytical skills
- Fluent in English and / or German, spoken and written
- University degree in statistics, mathematics, finance, business administration, economics or similar discipline
- 5+ years direct-to-consumer experience
- 3+ years of working experience in a leading role in an online consumer-facing high-transaction environment
7
Senior Ecommerce Creative Manager Rodale s LLC Resume Examples & Samples
- 6-10+ years experience with proven track record of success
- BFA, or BA Required
- Strong retail ecommerce creative experience
- Proven track record of creative and resourceful approaches to unique business challenges
- Alignment to Rodale’s vision and core values
- Experience managing high functioning teams
- Computer Proficiency: MAC, In Design, Photoshop
8
Senior Manager Operations Ecommerce Resume Examples & Samples
- Optimization of resources
- Pricing maintenance and cost optimization by defining price points, markdowns
- Pro-actively identify and propose to marketing solutions to limit material liability
- You are self-motivated and passionate about product and innovation
- You are consumer obsessed and willing to challenge the status quo when necessary
- You can do kick ass presentation and present your project to c-level
- You have an understanding of growth hacking and you love it!
- Ideally 3+ years in product personalisation, innovation or equivalent experience
- Able to participate and confidently provide quantitative and qualitative input in investment review
- Quick to learn new systems and tools
- Passionate about product
- Understanding of the product creation process a plus
9
Senior Ecommerce Trading Manager Resume Examples & Samples
- Proven organisational and project management skills, together with the ability to prioritise and adapt within a changing environment
- Excellent analytical skills with the ability to get to the heart of complex problems
- Excellent IT skills, including knowledge of a range of software packages
- Advanced presentation skills
10
Senior Manager Analytics Ecommerce Resume Examples & Samples
- Implement rigid data governance and data quality guidelines to ensure best in class analytics. Key components across different silos include
- Strong track record at building relationships and partnering with internal clients on complex business problems to develop actionable recommendations on strategic and operational level
- Full blood team player able to work productively and co-operatively cross-functionally, with peers and across a Matrix, with stakeholders coming from different horizons (IT, strategy, Market research, marketing, sales). Systematically works to form trusted relationships that are the basis for respect and effectiveness
- Ability to communicate clearly and effectively to internal and external clients and vendors, both orally and in writing
- Master’s degree in Business, Marketing or quantitative field and and a minimum of 7 - 9 years of experience in eCommerce business intelligence environment – preferably in online apparel or footwear retail. Equivalent combination of education and experience may be substituted
- MBA from a leading organisation preferred
- ECommerce and/or Digital Marketing experience required
- Strong Hands-on experience in diverse BI tools such as Tableau, Alteryx, HANA and MSTR
11
Senior Manager Analytics Ecommerce Resume Examples & Samples
- Key metrics hygiene
- Campaign hygiene
- Order hygiene
- Tracking hygiene
- Attribute hygiene
- Continuously enhance the blueprint of the existing online eCommerce data model for BI HANA that will serve as the foundation for all analytical and modelling needs
- Work closely with the Global Big Data team to develop and drive the eCommerce analytics use cases roadmap to identify and drive profitability and top line for the WE eCommerce business
- Align with Global Retail, Global Finance and WE Retail operations to design and implement end to end advanced Omni-Channel analytics to analyze and track newly implemented business models. Recommend and drive optimization of Omni Channel features to ensure maximum benefit for the eCommerce business
- Click & Collect
- Endless Aisle
- Marketplace Integration
- Implement and sustain a robust analytics and reporting delivery framework within WE eCommerce so that every decision maker has access to the information needed in the way they want it – dashboards, visualization tools, models etc
- Work with Global Marketing Intelligence, Brand Analytics and Consumer Analytics to develop WE eCommerce data science capabilities along strategic components to serve key business goals including product, campaign, revenue and margin optimization. Own and drive recommendations end to end in order to realize business benefits in terms of revenue uplift and profit maximization. Key capabilities include
- Advanced Visual Analytics with MSTR and Tableau
- Advanced Data blending and Data integration capabilities with Alteryx
- Align with Global IT, Global Analytics and DTC merchandising and marketing to drive strategic commercial trading platforms that make use of advanced analytical methodologies and multiple data sources. Drive optimized inventory management to ensure maximum full price sell through and profitability
- Adobe
- HANA
- SCM
- RMA
- Align with cross functional stake holders (Finance, Global Operations) to implement and enhance the framework for Order and article level profitability that will serve as the foundation for marketing campaign and range effectiveness. Order and article level profitability are main drivers associated with ensuring local market profit and revenue optimization across the European eCommerce landscape. Drive all key levers associated with this initiative that are currently lacking
- Order cancellations due to Risk Management
- Order cancellations due to Inventory
- Margin impact
- Outbound Freight impact
- Return Freight impact
- Freight refunds to the consumer
- Develop a self-service analytics strategy with advanced analytics apps to drive decentralized decision making on a variety of what-if scenarios like
- Shipping Threshold Analysis
- Free Personalization Analysis
- Targeted marketing
- Product cannibalization
- Develop meta-data models on key campaigns, events, marketing efforts, onsite merchandising features to ensure the following
- Enhanced Campaign analysis using campaign metadata
- Contextual dashboards with relevant events and campaigns
- Develop advanced forecasting capabilities to ensure operational efficiencies with key stakeholders such as Global Operations, Customer Service and Risk Management
- Actively analyze the ongoing business to provide insights to the senior management team in order to steer the business in an agile manner at a European and a local market level
- Build a 360° consumer view by bridging insights on registered consumers with insights collected on non-registered consumers. Drive a cross analytics silo approach in order to facilitate this
- Develop and foster a data driven based decision making culture by actively engaging with the business to understand and fulfil decision making needs
- Develop and enhance understanding of the consumer journey across all channels and touch points, from the initial interaction up to some desirable behaviors (purchase, expression of satisfaction, etc.)
- Understand and drive insights to increase campaign effectiveness (brand and commercial) based on certain key performance indicators
- Global Brand Analytics Team
- Global Web analytics team
- Global Business analytics team
- Single consumer view team
- Global Marketing team
- Global User experience team
- Marketing Intelligence
- Marketing Activation
- Site Operations
- Merchandising
- Outlet Teams
- CRM
- Operations team
- Demand planning
- Finance and Controlling
- Marketing agency
- Sales Strategy and Excellence
- Authorities
- Business Owner Tableau
- Business Owner Alteryx
- Business Owner MSTR
- Business Owner HANA
12
Senior Manager Fulfillment Operations Ecommerce Resume Examples & Samples
- Accountable to identify and implement B2C fulfillment innovation trends based on market research and consumer insights
- Define and establish new consumer fulfillment processes to reduce costs / complexity and to increase the consumer satisfaction (CSAT / NPS)
- Be the center of excellence and first point contact on eCommerce fulfillment requests
- Work closely with OPS Teams and SCM to improve and implement new eCommerce demands
- Monitor key KPIs, SLA’s, 3pl performance and cost developments
- Reporting and summarizing operational status regularly
- Accountable to manage and create/drive the strategy of the order management (SAP AFS) team
- Responsible for eCommerce Omnichannel related demands and operations
- Demonstrable B2C eCommerce fulfillment know-how
- SAP AFS knowledge
- Experienced in Project Management
- Strong IT skills with an emphasis on Excel
- Extensive problem solving and analytical skills
- Highly developed interpersonal and communication skills, both oral and in writing, to interact effectively and efficiently across departments with various levels of management
- Ability to quickly adapt to changing business processes and business partners
- Ability to manage multiple priorities under tight timelines
- University degree in Business Administration, SCM or Information Technology
- 4 to 6 years of experience in eCommerce fulfillment
13
Senior Manager, Third Party Ecommerce Resume Examples & Samples
- Manage the relationship with our account (buyer)
- Provide updates on the performance on the 3P business and identify new opportunities to pursue
- Work with our supply chain partners to effectively service the business and minimize chargebacks
- Manage the Assortment on 3P ecommerce including item setup, marketing execution and business management
- Develop a long range plan for our finance partners to properly plan and grow the business
- Experience succeeding in a fast-paced growth environment involving time-sensitive, complex projects
- Ability to motivate and lead others in the development and execution of creative projects
- 4 years of Retail, Wholesale or eCommerce
- Account Management Experience
- Knowledgeable about the Web and comfortable with technology
- Experience with Excel, Word, and PowerPoint
- Familiar with the full Product Development Lifecycle, and ability to deliver an idea from inception through implementation
- Dedicated team player who is both self-directed and willing to multi-task on various projects
14
Functional Ecommerce Senior Manager Resume Examples & Samples
- Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work; manage engagement economics; manage engagement risk
- Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
- Minimum of 4 large full lifecycle implementations
15
Senior Manager Business Planning & Strategy Ecommerce Resume Examples & Samples
- Overview daily, weekly and monthly reporting for the Partner Program team to drive both in-season needs and future season planning
- Serve as a key resource for ad hoc analysis to react to current and future business trends and present findings to the Partner Program team (in particular, senior leadership)
- Prepare recommendations and alternatives based on financial analysis for the business in order to maximize sales, margin and ROI
- The ideal candidate must be self-motivated and passionate about driving business insight from financial data, improving financial processes, and solving problems
- Minimum 5 years experience in planning, sales, demand forecasting, or equivalent areas
- Experience with managing x-functional initiatives & workstreams, coordinating larger business stakeholder groups from various departments & background
- Analytical mindset, innovative thinker, and a collaborator
16
Senior Manager Business Development Ecommerce Resume Examples & Samples
- Drive the new partner roll out process end to end, including steering new account kick-offs and key account meetings
- Working closely with the Director eCommerce Partner Program on the future partner rollout planning and strategy that is in line with our financial targets. This includes evaluating the business potential of new partners / set-up
- Define partner program business planning timelines and processes and ensure adherence by all concerned parties to defined timelines and process landscape (also in alignment with adidas + Reebok merchandising deadlines)
- Coordinate new Partner’s set-up in our internal system’s landscape together with Project Management team & IT: financial set-up, reporting, adaptation of Consumer Facing Documents, testing
- Drive the negotiation / contractual agreement process with new partners, alongside wholesale
- Partner with Global IT program management and eCommerce Global business solution teams to ensure that organizational resources and processes are mapped against our partner program needs. You will need to secure ongoing and concrete solutions assessments and project estimations which you will track and map back to our new partner rollout calendar on an ongoing base
- Responsible for defining a clear process with respect to all business development core processes for the Partner Program: translating business opportunities into business cases, process mappings and project timelines
- Facilitate new account handover to account managers once new partner is live. Work to drive ongoing process improvements
- Lead business improvements and internal alignment processes generally within the Partner Program business development team to enable us to manage this fast-growing and complex business efficiently and to scale
- Prepare strategic business updates and collaborate with key stakeholders across the organization to provide compelling and engaging presentations
- Create pitch deck templates that can be used in new partner sell-in meetings as well as key internal pitch meeting decks to sell-in the benefits of the partner program to expand our network
- Responsible for knowing the business issues, plans, products and consumer situation for all partner program key account categories
- Minimum 5 years professional experience (experience in business development, account management, sales and finance preferred) ideally in the sporting goods industry
- Project Management experience is a must
- Advanced Excel skills and high proficiency in spreadsheet analyses. The ideal candidate must be self-motivated and passionate about deriving business insight from financial data, improving financial and business processes, and solving problems
- Extremely strong organizational and planning skills- flexibility to handle multiple tasks and business partners
- Excellent analytical and problem solving skills with the ability to present and map complex business processes (interest in technical and business eCommerce projects a must)
- Ability to work in deadline driven environment
- Fluency in English is required; another European language would be beneficial
- Comfortable working in an international environment
- Ability to influence and collaborate effectively – you’ll need to help shape roadmaps which you do not own within different departments within adidas
17
Senior Manager, Business Partner Ecommerce Resume Examples & Samples
- Experience in strategic decision making and successful influencing on leadership level
- Financial acumen to support business case creation and measurement
- Experience building and communicating future business plans and capabilities along with being able to provide insights into the technologies required for delivery
- Broad knowledge of other related technologies such as order management, integration, user analytics etc
- Broad understanding of technologies used in Kimberly-Clark and interested in new technologies and market trends
- Demonstrated team leadership experience
- Project or program management experience in dealing with medium or large projects
- Prior Consulting experience in Digital, IT, or Strategy
- Stakeholder relationship management: Supports business change, acting as a trusted advisor for senior stakeholders, facilitating relationships between them
- Ensures that stakeholders understand available IT services, and promotes financial and commercial awareness in order to deliver value-for-money
- Change implementation planning and management: Outlines key business engagement messages that need to take place throughout the program / project. Ensures that there is a business perspective on how the new technical capabilities will be delivered to the business. Initiates all business change management activities in preparation for new technical components and technologies. Ensures achievement of the business case after delivery
- Portfolio management: Leads the definition of a portfolio of change and the portfolio roadmap
- Engages and influences senior managers to ensure the portfolio will deliver the agreed business objectives
- Plans, monitors and reports on activities related to the portfolio to ensure that each part of the portfolio contributes to the overall achievement of the portfolio
- Information systems coordination: Maintains an awareness of the global needs of the organization, and promotes the benefits that a common approach to IT deployment will bring to the business as a whole, among information systems and business management. Coordinates the promotion, development, acquisition and implementation of information systems and services in close liaison with those responsible for management and strategy
18
Senior Ecommerce Pricing Manager Resume Examples & Samples
- 6+ years experience in pricing or related field required
- Experience managing and leading a team required
- Candidate should have excellent communication skills both presentation and verbal and should be comfortable engaging with senior executives and gaining buy-in
19
Senior Ecommerce Merchandise Planning Manager Resume Examples & Samples
- Forecast department, brand, category, and SKU level sales by taking into consideration merchandising strategy and other factors
- Partner with Merchandising on planning and forecasting for promotions and other initiatives
- Create forecasts and build business cases for new business initiatives including new DTC selling channels
- Support the development, implementation & execution of new business processes, planning tools and merchandise systems technology
- Partner with various cross functional teams to ensure product selection meets supply/demand
- Work with Demand Planning team to ensure that the DTC forecasts and plans are integrated into larger demand and supply plans
- Track progress against overall revenue goals and recommend strategies to merchandisers to meet the plan
- 6+ years experience in planning, buying, finance or related field required
- Experience with dynamic pricing systems and pricing tools and technologies required
- Ability to manage several workstreams together and switch between different initiatives
- Ability to collaborate cross functionally across groups like Trade Marketing, Supply Chain, Finance, Merchandising and Operations
20
Ecommerce Senior Product Manager Marketing Resume Examples & Samples
- Collaborating with a broad group of stakeholders, including Merchandising, UX, Sales Operations, Customer Care and other Product teams to ensure roadmaps are aligned across domains and business units
- Improvement of eCommerce experience through development of new and innovative solutions and product capabilities
- Providing input into future platform decisions and product roadmap priorities
21
Senior Project Manager Dynamic Pricing Ecommerce Resume Examples & Samples
- Define and drive the Dynamic Pricing strategy from a platform, vendor, business decision and an organisational alignment point of view
- Manage the relationship with key global stakeholders in order to ensure that the project phase is successfully implemented
- Work closely with the DTC pricing team to develop a sustainable operational model and ensure clear alignment on operational success
- Define a clear communications strategy to highlight key learnings, challenges and milestones to ensure sustained momentum of the project
- Align with key business stakeholders to derive the organizational decision process that drives dynamic pricing in the Western European Direct to Consumer organization
- Define the dynamic pricing data model, align the business requirements with the global big data team, and ensure that the data model is correctly implemented in the big data platform
- Specify and drive enhancements to the existing BI environment of the Western European Direct to Consumer organization that are necessary to enable dynamic pricing
- Ensure that the business logic aligned with the key business stakeholders is implemented in the big data platform with a clear 1 to 1 mapping
- Outstanding problem solving skills – able to identify, analyze, and propose solutions to various technical and business issues
- Strong track record at building relationships and partnering with internal clients on complex business problems to develop actionable recommendations
- Full blood team player able to work productively and co-operatively cross-functionally, with peers and across a Matrix, with stakeholders coming from different horizons
- MBA preferred from a leading organisation
- 5-8 years of Dynamic Pricing preferred
- ECommerce and dynamic pricing experience required
- Strong hands-on experience in diverse BI tools such as Tableau, Alteryx, HANA, and MSTR
22
Ai-ecommerce Business Senior Manager Resume Examples & Samples
- Represent Accenture Interactive to work with CMT Leadership to penetrate key client accounts in the Consumer Electronics and/or Telecommunications industries
- Customize current digital solutions (Commerce and Content) to meet client needs in the Consumer Electronics and/or Telecommunications industries
- Innovate and create new digital solutions (Commerce and Content) to meet client needs in the Consumer Electronics and/or Telecommunications industries
- Where appropriate, drive delivery of key digital projects within CMT industry
- Build and develop CMT-aligned digital teams in Accenture Interactive
- Share latest CMT digital technology trends and implications with both clients and other Accenture departments
- China Internet Companies (BAT)
- Consumer Electronics or Telecommunication Industry
- Consulting experience with a focus on Consumer Electronics or Telecommunication clients
- Deep domain knowledge and “know-how” on digital marketing, technologies and China digital ecosystems
- Ability to drive the creation of solutions after “ideation” stages
- Experience in business development and client-facing (internal or external)
- Have a bachelor degree on in either Business, Engineering or Computer Science
- Strong analytical, communication and interpersonal skills
- Good communication skills in both spoken and written English and Chinese
23
Nautica Senior Ecommerce Site Manager Resume Examples & Samples
- Years of Related Professional Experience: 4+
- Bachelor’s Degree in marketing/communications or related field
- 4+ years’ experience website consulting, management, and/or marketing
- Demandware platform experience strongly preferred
- Exceptional computer skills
- Exceptional written, verbal and organizational skills
- Ability to work on multiple projects simultaneously and meet rigid deadlines
- Creative thinker – ability to develop unique ideas/concepts
- Proficient in Business Manager/Demandware merchandising tool
24
Senior Ecommerce Site Manager Resume Examples & Samples
- Maximize sales and profitability of eCommerce sites through the development of strategy, analysis & reaction to sales trend
- Manages overall sales, gross margin, planning , buying , merchandising and marketing objectives to achieve quarterly plans
- Develops yearly financial plans, merchandise assortments, and marketing strategies for the websites to support yearly planned objectives
- Manages brand sites performance through forecasting and overall evaluation of business opportunities while mitigating identified risk
- Develops and maintains relationships with licensed partners
- Monitors performance versus plan and ly to identify trend opportunities
- Track and recap performance of items, categories, events and ecommerce KPI’s, DSF’s
- Collaborates with VP of Ecommerce to provide development opportunities for balance of team
25
Timberland Senior Ecommerce Merchandising Manager Resume Examples & Samples
- Create a vision for the consumer by bringing together Brand creative, Marketing initiatives, UX, and product. Tie together brand initiatives and selling product while delivering a unique value proposition to the customer. Define the value proposition and answer ‘why TBL.com?’. Partner with Marketing to ensure a seamless experience from Brand advertising through the entire site experience
- Define and manage a seasonal, monthly, and weekly site content calendar in partnership with buying and marketing to ensure freshness, relevancy, and the appropriate balance of commerce and brand story telling. Manage the briefing, planning, requesting, publishing and measurement processes with internal and external partners
- Oversee the photo content budget and strategy (alt shots, on model, Shop the Look, location, missing images, etc..). Partner with Brand, Marketing, EU Ecom, and Wholesale to identify opportunities to collaborate on images
- Optimize on-site search and cross-sells to drive conversion
- Lead a team of merchandisers and a copywriter that actively optimizes product placement and proposes new merchandise strategies to engage the consumer and grow profitable sales
26
Ecommerce Senior Manager Resume Examples & Samples
- To plan, track, analysis and optimize ecommerce channel trade marketing plan to drive channel sales performance and ROI
- Covered OTC categories
- To recruit TA and traffic to GSK product pages through digital tools along online consumer journey
27
Senior Ecommerce Planning Manager Resume Examples & Samples
- Include the following. Other duties may be assigned
- Own all components of a retail Open-to-buy for the North America Ecommerce sub-channels to deliver on sales, margin, and inventory targets thru a multi-tiered, multi-dimensional planning organization
- Refine and develop end-to-end inventory management strategies that support pre-season financial and inventory alignment along with optimal in-season execution to deliver on all business KPIs
- Partner with key cross-functional planning leaders through the Integrated Business Planning process to establish best-in-class planning practices and support the evolution of our planning systems
- Participate in the evolution of omni-channel planning for UA to help design highly dynamic, scalable processes that provide enhanced productivity and efficiency
- Lead and nurture a high-functioning, high-talented planning team to ensure continued individual development and career progression in a fast-paced, rapidly evolving environment
- 3 – 5+ years proven experience working within a forecasting system such as APO, Logility, Just Enough, or 7th Online – preferably supporting an Ecommerce/Retail/Omni-channel business
- Demonstrated fluency in SAP and Business Warehouse Reporting tools including the ability to successfully mine data, create ad hoc reporting, analyze, and succinctly summarize to drive key business decisions
- Ability to prioritize multiple tasks simultaneously, utilize resources effectively and drive themselves and their team for results in a fast paced, growth environment
- Strong verbal and written communication skills and ability to tailor message to all levels in the business
- Bachelor’s degree or related work experience
- 3 – 5 years of planning experience with demonstrated progression in the scope of management inclusive of functional scope and people management responsibility
- Must have a proven track record of managing and inspiring a highly functioning team
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Senior Manager of Ecommerce Resume Examples & Samples
- Oversee the effective merchandising of product throughout the store to achieve revenue and performance targets and ensure a positive customer experience
- Participate as a key strategic driver in business growth-goal opportunities such as personalization and site-optimization
- Effectively lead an ecommerce team providing mentorship to multiple channels and levels of experience
- Standardize scheduling methodologies across various content regions throughout the site
- Collaborate closely with BI to ensure appropriate reporting resources are in place to guide strategic decision making and performance analytics
- Refine and optimize merchandising activity by analyzing traffic, revenue and conversion data to improve overall effectiveness of the site
- Manage all aspects of the eCommerce merchandising team including store content updates, promotions, search, advertising and product placement
- Establish and manage project roadmap for team by setting priorities, establishing deadlines and holding team accountable
- Proactively identify areas of opportunity to enhance the overall customer experience; assist in building detailed value-add business cases for site improvements
- Work with the marketing and strategic partnership teams to identify seasonality trends and create a thematic planning calendar where consumer messaging is consistently executed across all channels
- Conduct ongoing research to identify eCommerce industry trends and partnership opportunities with complementary 3rd party platforms
- Assist with other key growth-goal projects assigned
- Must be self-motivated, organized, energetic and detail-oriented individual who can meet deadlines in a fast-paced environment
- Strong leadership skills with ability to coach, mentor and develop talent
- Ability to view business opportunities in a holistic manner, working with key stakeholders throughout business to successfully execute on project objectives
- Familiarity with accounting practices and experience in managing corporate budgets
- Proficient in Microsoft Office applications including: Outlook, Word, Excel, and PowerPoint
- Aptitude for organization, flexibility, and producing results with quick turnaround and strong personal accountability
- Exceptional communication skills with the ability to effectively communicate improvement strategies and measurable results to senior management team
- Basic understanding of SEO and HTML preferred
- BA /BSs degree, preferably in the fields of Marketing, Information Systems, or General Business Management
- 5+ years of combined professional experience in online marketing, media planning, and eCommerce environments
- 2+ years of experience in management role
- Experience in analytics: using data to identify tactical business opportunities
- Experience with managing and optimizing online marketing tactics with an emphasis in developing business case ROI for roadmap projects
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Senior Manager Personalisation Ecommerce Resume Examples & Samples
- Implement the Personalization service on a seasonal basis for relevant product/sports categories
- Monitor sell through rate and ensure it is in line with budget
- Build and manage a team to drive the business. Grow the team in alignment with the growth of the business
- Manage relationship with external vendors and suppliers to negotiate the best service and price for the personalization business
- Budget and invoicing responsibility for all third party vendors providing a service for personalization
- Analyze the business by implementing and tracking relevant KPI’s/metrics for this model. Drive enhancement based on findings
- Act as an expert to drive the implementation of the service for new product/sports categories and have the team support on any implementation required
- Act as an expert to drive the implementation of the service for new eCommerce markets
- Facilitate meetings with marketing activation team and merchandising team to promote the business and drive sales and awareness
- Key contact to GOPS for planning and forecasting the business and ensure the plan is aligned with CDC for securing SLA’s toward our end consumers
- Investigate new opportunities/innovation and build business case to validate future business opportunities for personalization together with the team
- Responsible for strategic roadmap development
- Fluent in English (written and spoken)
- People manager and able to lead a team
- University degree in information technology or business administration preferred
- Minimum 5 years working experience in a consumer direct channel
- Team management experience
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Senior Ecommerce Operations Manager Resume Examples & Samples
- Manage the day-to-day operations of the eCommerce Operations team to ensure excellent customer service and satisfaction, adherance to standard operating procedures, and high-efficiency completion of tasks
- Oversee and manage the Portal operations including participating in the escalation process as needed
- Oversee the consumer financing and payment programs; manage the onboarding of new vendors as well as the maintenance of current vendors
- Oversee fraud protection on the website
- Drive change and encourage growth by providing guidance and support to employees; aid employees with difficult customers and situations by coaching them and demonstrating effective and professional communication with internal and external customers at all times
- Make decisions and solve problems by analyzing information and evaluating results to optimize customer service and satisfaction
- Collaborate with the IT department on current system functionality as well as system improvements
- Work with team members to develop and manage key process measures within each area of responsbility
- Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc
- Coordinate and manage the work of employees by directing members of the team to meet the area’s goals. Audit regularly to ensure standard operating procedures are being adhered to
- Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring and administering performance reviews. Recommend, plan and/or implement employee training and skill development activities
- Audit, maintain and ensure employee time-keeping and absentee records are accurate
- Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities
- Manage resources to optimize equipment, facilities, employees, methods and materials
- Demonstrate the Company’s Core and Growth Values in the performance of all job functions
- Professionally represent the department and the company in manner that works toward the building of positive relationships within the company as well as out in the community
- Continue personal growth and development and stay current on company and departmental policies and processes through departmental and company sponsered training, off-site opportunities and individually seeking out knowledge
- Monitor and assist with the Operations budget
- Assist with the development and maintenance of standard operating procedures
- Create, develop and manage a project to completion
- Complete other assignments and special projects as requested
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Ecommerce Senior Product Manager Resume Examples & Samples
- Understanding of eCommerce space including: mobile, eCommerce technology, and products and services
- Working knowledge of Microsoft Office and Microsoft Project
- Strong strategic thinking and analytical skills
- Passion for innovation and technology
- Ability to collaborate and build consensus
- Customer centric mindset
- Grow and mentor people
- Bachelors Degree within related field
- 2 - 4 years experience leading a team
- 4 -10 years experience in Product Management/ eCommerce
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Senior Manager, Hotel Ecommerce Consulting Resume Examples & Samples
- A minimum of five (5) years of Digital Marketing and/or eCommerce experience (SEO, Paid Search)
- A minimum of three (3) years of experience analyzing data and presenting findings to internal and/or external customers
- Proven ability to lead and influence Team Members towards a common objective
- A minimum of seven (7) years of Digital Marketing and/or eCommerce experience (SEO, Paid Search)
- A minimum of five (5) years of years of experience analyzing data and presenting findings to internal and/or external customers
- A minimum of four (4) years of managerial experience
- Experience working in the Hospitality and/or Travel industry
- Advanced Microsoft PowerPoint and presentation skills
- Effective communication and collaboration skills with demonstrated results
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Mobile Ecommerce Senior Product Marketing Manager Resume Examples & Samples
- Be a product visionary managing the work backlog and prioritizing resources to develop solutions that meet customer need
- Collaborate with the EIT development and support teams through an Agile methodology. Participate in release UAT
- Serve as Product Owner for additional front-end management and order flow processes within the Order Express platform
- Analyze customer and sales feedback as well as internal applications to track customer behavior to identify areas for improvement
- Monitor run activities and track customer cases serving as a business liaison to EIT
- Improve the mobile device management process to improve demand forecast and communication of device availability
- Establish schedules, guidelines, and procedures to efficiently implement system enhancements and solutions
- Manage ongoing development of training curriculum, materials and training seminars related to customer solutions
- Deliver product presentations at seminars and trade shows. Communicate effectively
- Drive customer adoption of the mobile application and reduce dependency on Cardinal Health leased devices
- Manage budget and create positive financial outcomes. Identify and develop new sources of Cardinal Health marketing revenue
- This position is a part of the Pharmaceutical Distribution Marketing - eCommerce Product Management team
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Ecommerce Senior Manager Resume Examples & Samples
- Strategic Leadership
- Demonstrates the knowledge and application of Category Management processes and theories of delivering value-added category and shopper solutions
- Demonstrates a working knowledge of all available information sources including methodology and relevance
- Demands high energy, assertive leadership skills, an aptitude to resolve complex problems, understand market dynamics and employ strong decision making skills
- Stays current with new developments and seeks ways to use technology to increase learning, productivity and business results
- Gathers, understands and leverages trade marketing legislation in order to justify the use of our current programs and improve the overall competitiveness of our customer programs
- Understands the roles and importance of vendor relationships and manages vendors to provide business solutions that address stakeholder's needs and improve the company's competitive position
- Digital marketing/eCommerce experience
- Bachelor's degree or equivalent degree in a field of study related to the job
- 5-7+ years of Category Management experience with an understanding of the category management process
- Demonstrated ability with information-based selling tools
- Advanced Experience with Space Management Software (JDA or Apollo)
- Master’s degree in Business/Marketing
- Amazon experience
- Shopper data, market research and project management experience
- Knowledge of emerging retail strategy and technology (Omni-channel & Digital)
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Senior Manager Marketing & Ecommerce Consulting Resume Examples & Samples
- Leading a team, you will be responsible for delivering the tactical execution of Marketing & eCommerce Consulting programmes and initiatives, which support and drive transactions for Hilton branded Digital outlets in GCM
- Lead and develop content process for hotels, to enhance the overall experience of Hilton's branded digital outlets
- General tactical support of SEO initiatives such as keyword research and recommendations, developing meta titles and descriptions, and optimizing for local search
- Building enterprise knowledge and leveraging Marketing & eCommerce Consulting best practices
- Managing intake of hotel-level requests via phone and email including appropriate dispositioning and assigning to appropriate resource while also resolving basic inquiries across GCM hotels and ownership groups
- Support all new opening hotels in GCM
- Provide insight to performance by channel, geography and hotel level
- Build a day to day work flow to create efficiency across the estate
- Recruiting, retaining, managing and developing their team
- Effective communication, collaboration & presentation skills
- Experienced in strategically developing and executing marketing strategy plans
- Marketing & eCommerce expertise
- Analysis and reporting experience at regional hotel level and including web analytics
- Lead and develop content process for hotels
- Experience in developing, leading and planning a strategy to optimize brand presence on third party sites
- Proficiency with MS Office Suite
- Education:BA/BS/Bachelor's Degree
- Years of related experience:5-7
- Years of management or supervisory experience:4+
- Management or supervisory experience type:Managerial
- Add'l requirements (i.e. % of travel, etc.):Up to 20% travel or as required
- Strong people management experience
- Extensive experience in strategically developing and executing marketing strategy plans
- Extensive digital marketing experience
- Education:MS/MA/Master's Degree
- Years of related experience:7+
- Years of management or supervisory experience:6+
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Senior Manager Marketing & Ecommerce Consulting UK Resume Examples & Samples
- General tactical support of SEO initiatives such as keyword research and recommendations, developing meta titles and descriptions, and optimising for local search
- Lead incremental projects that support team goals, from operational to innovation
- Managing intake of hotel-level requests via phone and email including appropriate dispositioning and assigning to appropriate resource while also resolving basic inquiries
- Develop a plan and strategy to ensure Hilton branded hotels are best represented on third party sites such as OTA’s
- Build a day to day work flow to create efficiency across the EMEA estate
- Strategic planning ability
- Project Management skills – led and executed digital projects up to the value of $500k
- Agency performance management
- Solid experience in project management
- Strong people and/or stakeholder management experience (Stakeholders to include Senior Directors and VP leaders)
- Led and developed content process for hotels
- Experience in developing, leading and planning a strategy to optimise brand presence on third party sites
- Experience of MVT (Multivariate Testing)
- Extensive experience in project management experience
- Experience working in the Hospitality and/or travel industry
- BA/BS/Bachelor's Degree or equivalent or experience in lieu thereof
- 20% travel or as required
- Managerial
- MS/MA/Master's Degree
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Ecommerce Functional Senior Manager Resume Examples & Samples
- Develop practical solutions and methodologies; develop "thoughtware" and "point-of-view" documents; participate in public speaking events; get published in industry periodicals
- Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices
- 8+ years of relevant technology consulting or industry experience
- Minimum of 4 years of experience leading Enterprise Content Management (ECM), Web Content Management (WCM), Records Management (RM) and/or Digital Asset Management (DAM) technical design and implementation projects
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Senior Ecommerce Release Manager Resume Examples & Samples
- Schedule, coordinate and manage releases. Where necessary, provide tools and services to help project teams manage and deploy releases into production
- Implement and manage release processes from development through QA, UAT and production environments
- Improve the software engineering processes and practices associated with continuously building, deploying, and updating software and environments
- Drive continuous improvement in our release practice
- Communicate release details and schedules to the Business as required
- Perform troubleshooting and root cause analysis as required on all release issues
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Senior Manager CTC Ecommerce HBS Resume Examples & Samples
- Manage 1 – 2 key markets & severall non-key markets
- Provide CTC input into the BU product creation process and ensure it meets CTC requirements for the markets/channels for which he/she is responsible. Support Snr. Manager and Business Unit Category Managers on the strategic global marketing plans and seasonal concepts. Support the range merchandising plan (range segmentation, etc) Support the development of category/sub brand seasonal CTC plans
- Act as key interface for BU + categories as well as key market functions in regards to premium consumer experience and ensure a 12 months compelling product and communication story on ecom in order to drive mobile conversion rate
- Drive satisfactory delivery of impactful sell-in and sell-out tools to markets/channels including x-category activities where appropriate
- Support delivery of the required content/brand and strategic objectives on-time-in-full at key CTC milestones, e.g CTC Handover, GMM, SMM
- Identify process issues and support process improvement activities
- Support designated markets/channels in building category business plans and landing key brand priorities (eg GFR), Collaborate with and support assigned markets/channels to reach financial targets and KPI's
- Evaluate the markets/channels to ensure proper implementation of marketing strategies. Regularly analyze and share business relevant information between global and markets
- Create, own and steer the HBS ecom strategy into the regions – based on brand direction as well as HBS strategy
- Participate in cross-functional and specific category projects
- Staff most suitable persons in direct report positions in alignment with HR
- Steer PEP-form& online-process for all direct reports with administrative responsibility
- Develop the functional and social skills of direct reports on and off the job
- Specialist in business or technical skills with detailed knowledge in some areas of work or systems
- Broad & deep knowledge in own functional area, combining theoretical and practical knowledge
- Communication with Others
- Managing Relationships and Diversity
- Planning and Organizing
- Analysis and Problem Solving
- Learning and Self-Development
- English, Another European language advantageous
- Outlook: Advanced
- Word: Advanced
- PowerPoint: Advanced
- 7 years relevant experience
- As manager of Experts 0-2 years management experience required
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Ecommerce Senior Manager Resume Examples & Samples
- Product and Project Management activities fully aligned with the Global eCommerce, Global Liquidity and Cash Management (GLCM) and Global Digital Strategy for HSBC Connect Products and Solutions across the Commercial Banking (CMB) Market
- Client Connectivity
- Files and messages
- Integrated File Solutions
- Information and Reconciliation Services
- Messaging Standards
- Target focus to manage products and solutions activities to meet the needs of the defined product strategy for the CMB client sectors - Business Banking, SME, MME and Large Corporates and across multiple product areas (Global Liquidity and Cash Management, GTRF, Global Asset Management etc.)
- CMB Market penetration through effective and efficient proposition management and commercialisation activities
- Awareness of key drivers of the CMB client base and the impact of the changing digital landscape as it relates to client interaction and integration with banking services, 3rd parties and digital technologies
- Engagement with product groups to deliver on-line product capability and roadmaps of new solutions
- Project management activities associated with product deployment, working group coordination, roadmaps and coordination of IT project teams. Programme delivery with clear focus on the goals and objectives of HSBC Connect and the CMB market
- Conduct all product and program activity in line with AOP and ATP ensuring delivery in a cost efficient way and ensuring deliverables are fully commercialized improving the P&L
- Conduct all product and program activity in line with Delivery Strategy of the Global Order book
- Manage all product and program activity in accordance with the business application of the IT strategy
- Manage all product and program risks including risk associated with fraud, data management, legal regulatory/compliance etc
- Assist Sales in handling customer requirements and queries
- Enhance market and business knowledge and visibility
- Advise and support the Innovation and Client Solutions Team in relation to CMB Connect activities
- Ensure that all product and program activities fully align with the defined strategy for the Direct Channel e-commerce (HSBC Connect, SwiftNet plus all local H2H GLCM managed platforms, Xml, Integrated Solutions and Vendors’ readiness program) across both CMB and GBM and across multiple product areas (GLCM, GTRF, Global Asset Management etc.) to meet customer needs effectively
- Ensure the global competitiveness of the Direct Channels through effective and efficient management and processes
- Follow a standardized approach to the delivery of capability across the platforms
- Ensure that engagement with product groups to define and deliver on-line product capability is reflected in product and program delivery within the program, managed activities that support the demise of non-standard H2H platforms
- Assist and advise Sales in handling customer requirements
- Attend, on demand, client face to face meetings
- Attend several Markets events to provide Sales assistance and enhance Market and Business Knowledge and visibility
- Fast moving and continually evolving environment from a business, technology, risk and regulatory perspective due to the global nature of the role
- An acute risk environment due to the evolving nature of the internal and external threats to the platform
- Conflicting drivers and priorities of key stakeholders
- Product Management and Technology
- Programme Delivery/Process improvement
- Global Liquidity and Cash Mangement or GTRF
- Experience in managing e-commerce platforms
- Commercial and Corporate customers
- Experienced project/programme manager with relationship management skills and/or industry product specialist
- High level of business acumen and commercial awareness, together with a sound knowledge of the full range of transaction banking products commerce and/or ecommerce
- Relevant transaction banking product knowledge
- Knowledge of HSBC Group, subsidiaries & product ranges
- High level oral and written communication skills and presentation skills including public speaking
- Technical and Computer skills and technical HSBC net knowledge
- Complex and analytical reasoning
- Treasury/ Foreign Exchange knowledge
- Minimum of 10 years relevant experience
