Dock Supervisor Resume Samples

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TM
T Mills
Trevor
Mills
465 Hansen Mall
Chicago
IL
+1 (555) 495 0486
465 Hansen Mall
Chicago
IL
Phone
p +1 (555) 495 0486
Experience Experience
02/2014 present
Phoenix, AZ
Dock Supervisor nd Shift
Phoenix, AZ
Dock Supervisor nd Shift
02/2014 present
Phoenix, AZ
Dock Supervisor nd Shift
02/2014 present
  • Coordinate work assignments, monitor performance, and provide training on relevant job duties
  • Ensure all dock and yard work is performed according to Forward Air approved procedures, standards, and specifications for sort operations
  • Provide a clean, safe working environment for all personnel and visiting customers
  • Foster safe handling, loading, unloading, and storage as provided by the Department of Transportation
  • Assign job tasks to workers according to unloading and loading schedules
  • Ensure that production levels are planned and met for continuous improvement
  • Interest in long-term career development through assignments in multiple facilities across the nation
07/2008 08/2013
San Francisco, CA
Loading Dock Supervisor
San Francisco, CA
Loading Dock Supervisor
07/2008 08/2013
San Francisco, CA
Loading Dock Supervisor
07/2008 08/2013
  • Ensure a safe working environment for Loading Dock employees and USTA staff
  • Assist with guest control
  • Manage and resolve conflicts by following the USTA policies and procedures
  • Responsible for supervising a team of five employees
  • Maintain a positive, outgoing demeanor adhering to the core expectations of our guest services team at all times
  • Ensure non-smoking rules and other public safety concerns are responsibly handled and enforced
  • Organize incoming and outgoing packages by carrier
08/2001 01/2008
Los Angeles, CA
Dock Supervisor
Los Angeles, CA
Dock Supervisor
08/2001 01/2008
Los Angeles, CA
Dock Supervisor
08/2001 01/2008
  • Provide guidance by exhibiting a positive attitude, developing collaborative working relationships, and providing clear direction to employees
  • Utilize work method programs for training and education to motivate employees to improve performance and quality of work
  • Manage work assignments, monitor performance and provide training on job duties, company policies and procedures
  • Manage work assignments, monitor performance and provide training on duties, policies and procedures
  • Work with the team to improve current processes and create efficiencies
  • Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations
  • Effective Time Management - Effectively managing one’s time and resources to ensure that work is completed efficiently
Education Education
Bachelor’s Degree in Transportation
Bachelor’s Degree in Transportation
Southern Illinois University Carbondale
Bachelor’s Degree in Transportation
Skills Skills
  • Knowledge of company policy, procedures and applicable collective bargaining agreements
  • Have strong time management skills and the ability to work well under pressure
  • Knowledge of local applicable collective bargaining agreements
  • Excellent communication and problem solving skills
  • Develops Subordinates - Planning and supporting the development of individuals’ knowledge, skills, and abilities so that they can fulfill current or future job responsibilities more effectively
  • Proven knowledge of computer applications (MS office)
  • Experience in the transportation industry with deep knowledge of operations and logistics
  • Ability to communicate effectively with all levels of operations
  • Strong team player that thrives in a fast-paced environment
  • Delegates Effectively - Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow-up
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1

Loading Dock Supervisor nd Shift Resume Examples & Samples

  • 30% - Plan supervise organize and coordinate departmental operations, warehousing & distribution of product in accordance to established procedures
  • 25% - Train and motive staff to insure maximum efficiency, productivity, cooperation and engagement
  • 25% - To insure effective use of resources through continual investigation of process improvement methods and evaluations of operations reports and monitoring material usage
  • 20% - Report & present on key performance indicators (KPI)
  • College degree or equivalent work experience
  • Distribution/Logistics experience
  • Ability to coordinate and strong customer relations skills
  • Ability to manage multiple tasks and adapt to a changing environment
  • Self motivated individual with excellent analytical and problem solving skills
  • Able to perform well under pressure, establishing priorities to meet deadlines
  • Desire to increase knowledge and assume additional responsibilities
2

Dock Supervisor Resume Examples & Samples

  • Supervise and direct all activities of dockworkers and other support staff engaged in the loading and unloading of freight
  • Prepare and plans daily utilization of resources to ensure a consistent and efficient operation
  • Manage work assignments, monitor performance and provide training on job duties, company policies and procedures
  • Supervise and observe the loading of trucks to determine conformance to loading patterns to prevent damage to freight during transit and that the safe operation of the truck will not be jeopardized
  • Administers and supports safety and health programs to ensure a safe work place and to be in compliance with government regulations. Foster safe handling, loading and storage of hazardous materials
  • Utilize work method programs for training and education to motivate employees to improve performance and quality of work. Develop improved performance of employees through feedback and coaching
  • This is a 24/7 operation. Must be flexible and willing to work any schedule
  • Bachelor’s degree in transportation or related area
  • Knowledge of company policy, procedures and applicable collective bargaining agreements
3

Dock Supervisor Resume Examples & Samples

  • Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations
  • Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers
  • Provide guidance to subordinates on goals and objectives on a weekly basis
  • Field customer calls on service issues, special service request, rates and new accounts
  • Ensure proper maintenance of facility, forklift equipment, trailers and handling supplies
  • Maintain record of those responsible for trailer seal verifications
  • Perform security checks when facility is dark or during Holiday breaks
  • Perform facility inspections
  • Assist in the loading and unloading of trailers
  • Foster safe handling, loading, unloading, and storage of Hazardous Materials as provided by the Department of Transportation
  • Manage the dispatch of over the road line haul drivers, as well as all safety aspects both in the building and on the road
  • Must be able to frequently lift and/or move up to fifty (50) pounds
  • Must be able to occasionally lift and/or move up to ninety (90) pounds
  • Ability to drive performance of direct reports and lead a team in a lean manufacturing environment
  • International/Import experience is a plus
  • Must have two (2) or more years of supervisory experience in a high-volume, fast-paced environment
  • Knowledge of proper freight handling techniques
  • Knowledge of Hazardous Materials handling
  • Must be flexible to work weekends and nights
  • General computer skills - Microsoft Office, Outlook, AS400
  • Excellent communication and problem solving skills
4

Dock Supervisor Resume Examples & Samples

  • Hold pre-shift meetings to ensure that the Boat Rentals dock team are aware of the day’s tasks, reservations, visiting VIPs, FOCUS & Safety of the day and any other miscellaneous information to ensure successful operations
  • Dock Supervisor should be highly knowledgeable about Lake Powell Resort and Marinas and the surrounding areas; acting as a concierge resource for all guests. This includes but is not limited to: retail, boat rentals, food & beverage opening hours and services, tours and activities and surrounding area amenities and activities such as other National Parks in The Grand Circle
  • Ensure all customers renting boats are checked in and out as efficiently as possible and that all required paperwork is completed and that basic boat usage and safety information is communicated. Encourage and support Marina Services Workers, building their knowledge, in order to be more informative to guests
  • Dock Supervisor may be required to coordinate, correct, track and submit payroll for the Boat Rental department; ensuring accuracy, proper transfer of labor and timely weekly reporting
  • Dock Supervisor may be required to complete monthly safety inspections, complete electrical readings and file incident and injury reports on an ongoing basis. He/She will also assist in helping keep track and maintain up to date files on all registrations needed for our complete fleet, atvs, and carts
  • The Dock Supervisor is required to assist management in scheduling all Boat Rentals employees in accordance with labor budgets and assigning work tasks to the Marina Services Workers
  • Ensure Marina Services Workers complete work assignments accurately while maintaining smooth operations
  • Dock Supervisor will ensure everything operates smoothly in manager’s absence and that all customer relations issues are handled effectively
  • Must be flexible – willing to work a rotational schedule with rotational days off that may include weekends and holidays
  • Employee must be 21 year of age or older to drive company vehicles, atv's and carts
  • Employee must have a current and valid US Driver’s License to operate any of the above
  • Employee must be able to pass a background check (MVR) to operate company vehicles, ATVs or boats
5

Dock Supervisor Resume Examples & Samples

  • Ensure all dock and yard work is performed according to Forward Air approved procedures, standards, and specifications for sort operations
  • Directly supervise, coach, train, mentor and provide feedback and accountability on all activities of dock workers engaged in loading, palletizing and unloading trailers
  • Maintain appropriate load plans
  • Provide a clean, safe working environment for all personnel and visiting customers
  • Foster safe handling, loading, unloading, and storage as provided by the Department of Transportation
  • Previous Retail sort experience (UPS or FedEx Ground) is a plus
  • Ability to handle changing priorities and use good judgment in stressful situations
  • General computer skills - Microsoft Office, Outlook
6

Dock Supervisor Resume Examples & Samples

  • Maintains an amicable and appropriate attitude towards guests and employees at all times
  • Effectively communicates with office staff and crews to coordinate safe and effiecient boarding
  • Maintains clean and safe work area on the dock, on the boats and in storage areas
  • Maintains stock of boat supplies and notifies Manager of out of stock items and maintenance needs
  • Abides by and upholds all be the difference guest service standards
  • Works with Maintenance Department to ensure all maintenance on vessels is on task
  • Performs opening and closing side work as needed
  • Performs job duties in a safe manner and follows company safety policies and procedures
  • Train deckhands to perform job tasks in an efficient, organized and safe manner
  • Assign Captains and Crew down time duties
  • Notify Boat Tours Manager of any schedule discrepencies
  • Supervise staff on/off docks tasks and breaks
  • Safely operates company vehicles when in use
  • Other duties as asssigned
  • Must have boating experience
  • Must have 2 years customer service experience
  • Preferred 1 – 2 years Supervisory
  • Must have a valid and current US drivers license
  • Must pass a motor vehicle record history check (MVR)
  • 100 Ton USCG Master credential
  • TWIC Card
  • Current CPR/First Aid Certification
7

Dock Supervisor Resume Examples & Samples

  • Lead – Marina Services Workers should be highly knowledgeable about Lake Powell Resort and Marinas and the surrounding areas; acting as a concierge resource for all guests. This includes but is not limited to: retail, boat rentals, food & beverage opening hours and services, tours and activities and surrounding area amenities and activities such as other National Parks in The Grand Circle
  • Coordinate, correct, track and submit payroll for the Boat Rental department; ensuring accuracy, proper transfer of labor and timely weekly reporting
  • Forecast labor for dock employees and run regular time reports to ensure hours are kept within what was forecasted
  • Ensure proper inventory levels are maintained and order more product as necessary using inventory management software
  • Lead – Marina Services Workers are required to assist management in scheduling all dock employees in accordance with labor budgets and assigning work tasks to the Marina Services Workers
  • Lead – Marina Services Workers may be required to complete monthly safety inspections, complete electrical readings and file incident and injury reports on an ongoing basis
  • Position may require the ability to swap out, stock and refill propane tanks
  • Lead – Marina Services Workers ensure everything operates smoothly in manager’s absence and that all customer relations issues are handled effectively
  • Must be fluent in the English language both spoken and written
  • Advanced boating knowledge / customer service experience required
8

Dock Supervisor Resume Examples & Samples

  • Perform all Marina Services Worker, Cart Attendant and Porter duties
  • Hold pre-shift meetings to ensure that the marina dock team are aware of the days tasks, boats that need turned, visiting VIPs, WEST & Safety of the day and any other miscellaneous information to ensure successful operations
  • Assist in hiring by posting job positions and completing the interview process
  • Dock Supervisors should be highly knowledgeable about Lake Powell Resort and Marinas and the surrounding areas; acting as a concierge resource for all guests. This includes but is not limited to: retail, boat rentals, food & beverage opening hours and services, tours and activities and surrounding area amenities
  • Encourage and support Marina Services Workers, building their knowledge, in order to be more informative to guests
  • Dock Supervisors may be required to coordinate, correct, track and submit payroll for the Marina; ensuring accuracy, proper transfer of labor and timely weekly reporting
  • Dock Supervisors may be required to complete monthly safety inspections, complete electrical readings and file incident and injury reports on an ongoing basis
  • Dock Supervisors are required to assist management in scheduling all Marina Services employees in accordance with labor budgets and assigning work tasks to the Marina Services Workers
  • Dock Supervisors ensure everything operates smoothly in manager’s absence and that all customer relations issues are handled effectively must ensure cleanliness and a pleasant atmosphere throughout the Marina dock at all times
  • Must be willing to work a flexible schedule include weekends and holidays
  • Must be well groomed and report to work in complete uniform
  • Always maintain a high level of professionalism
  • Advanced boating knowledge and customer service experience required
  • May be required to drive company ATVs/Carts and/or Vehicles, and boats
  • Employee must be 21 year of age or older
  • Employee must have a current and valid US Driver's License
  • Employee must be able to pass a background check (MVR) to operate company vehicles, ATVs, carts or boats
  • Pre-employment background check is required for this position
9

Dock Supervisor Resume Examples & Samples

  • Provide guidance by exhibiting a positive attitude, developing collaborative working relationships, and providing clear direction to employees
  • Communicate clear expectations and hold team accountable to those expectations, maintain good working relationships with drivers, manage time effectively, and operate in an independent and capable manner
  • Manage dock operations with limited supervision
  • Responsible for dock safety for self and employees, and corrects any safety issues within their control, escalates concerns to the Operations Manager where required
  • Work with the team to improve current processes and create efficiencies
  • Warehouse and/or cross dock experience
  • Lead hand or supervisor experience (minimum 1-2 years)
  • Well organized
  • Computer skills are required
  • Education – secondary school, business management/administration skills
  • Flexible work schedule
  • In-depth knowledge of safety practices
  • Operational Certifications (Forklift, TDG, WHMIS)
10

Dock Supervisor Resume Examples & Samples

  • Communicates company safety program enforces safety rules and compliance with all government regulations. Maintain a safe work environment at all times
  • Interact daily with internal and external customers to deliver exceptional customer service to meet and exceed customer expectations and provide on-time and quality delivery of freight
  • Collaborate with interdepartmental teams and other functions to achieve work objectives and ensure seamless movement of freight
  • Prepare and plan daily utilization of resources to ensure a consistent and efficient operation
  • Conduct effective employee pre-shift meetings
  • Utilize independent judgment and effectively recommend personnel actions in accordance with company policy, procedures and contractual language
  • Completes necessary paperwork/data input accurately and in a timely manner to ensure an efficient and steady flow of information
  • Manage work assignments, monitor performance and provide training on duties, policies and procedures
  • Utilize work method programs for training and education to motivate employees to improve performance and quality of work
  • Communicate clear performance expectations to ensure high-performance work environment and proactively provide specific, balanced and timely coaching/feedback to reinforce and encourage high performance and promote a culture of teamwork
  • Interact with facility Office & Yard Operations, along with clerical personnel, to properly service customer shipments in a timely/cost effective fashion
  • Great at Motivating Others - Motivating increased employee effort by communicating a compelling view of the organization’s purpose and its future state in a way that helps others understand the importance of their contributions and feel how outcomes will be different when progress is achieved
  • Perseveres Through Difficult Times - Demonstrates an understanding of own emotional triggers, strengths, and development needs as well as the impact of own behavior on others
  • Delegates Effectively - Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow-up
  • Action Oriented - Ability to learn quickly and apply learning when decisions need to be made and work is being accomplished
  • Must be flexible, willing to work any schedule, including weekends and holidays, in all types of weather
  • Bachelor’s degree in transportation, business or related area
  • Proven knowledge of computer applications (MS office)
  • Experience in the transportation industry with deep knowledge of operations and logistics
11

Dock Supervisor Resume Examples & Samples

  • High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor's Degree preferred
  • Thorough understanding of the LTL trucking industry, including basic paperwork flow preferred
  • Prior management, dispatch and dock experience required, preferably in LTL trucking industry
  • Must be knowledgeable of local metropolitan area
  • Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees
  • Team building and interpersonal skills
  • Possess excellent verbal, written and listening communication skills
  • Excellent planning and organization skills
  • Must have good computer skills (AS/400 & MS Office a plus)
  • Must have strong work ethic and good problem solving skills
  • Must be willing to work 50 hours/week average
  • Must be able to work any shift including nights and/or weekends and in any weather condition
  • Must be able to comply with all company policies, rules, procedures and Code of Conduct
  • Must be able to interact well with others
  • Must be able to work independently, or in a team setting
  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities
  • Must be able to lift approximately 10-15 lbs., or more if required by the essential functions of the job
  • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
12

Dock Supervisor Resume Examples & Samples

  • Supervise a fast paced and high volume LTL Dock Operation
  • Ability to communicate clear expectations and hold team accountable recognizing the variable hours of a 24/7 operation
  • Understand our processes, policies and practices to make informed decisions - based on the safety, service, and productivity standards in the terminal
  • Maintain good working relationships with drivers, manage time effectively, and operate in an independent and capable manner
  • Previous Transportation, trucking or operational experience is necessary on a cross dock, various roles within transportation would be beneficial. Lead hand or supervisor experience (minimum 1-2 years)
  • Attention to detail and well organized
  • Good written, verbal and interpersonal communication skills
  • This is a 24/7 operation and therefore you must be flexible and willing to any work schedule
  • Computer skills – accuracy, MS products, AS400, web based programs
  • Demonstrated customer relationship skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused
13

Dock Supervisor nd Shift Resume Examples & Samples

  • Ensure that production levels are planned and met for continuous improvement
  • Coordinate work assignments, monitor performance, and provide training on relevant job duties
  • Must have management experience (3-5 years preferred), in a high-volume, fast distribution environment
  • Interest in long-term career development through assignments in multiple facilities across the nation
  • Must possess demonstrated leadership ability
  • Ability to communicate effectively with all levels of operations
  • All applicants are subject to a criminal background investigation
  • Must have the ability to work in a fast paced environment
  • Strong team player that thrives in a fast-paced environment
14

Loading Dock Supervisor Resume Examples & Samples

  • Ensure non-smoking rules and other public safety concerns are responsibly handled and enforced
  • Report unattended bags and packages
  • Maintain a positive, outgoing demeanor adhering to the core expectations of our guest services team at all times
  • Assist with guest control
  • Manage and resolve conflicts by following the USTA policies and procedures
  • Ensure staff take their appropriate break without affecting coverage
  • Report medical situations, incidents, or emergencies immediately to the command center
  • Responsible for supervising a team of five employees
  • Ensure all mail trucks are unloaded in a timely and efficient manner
  • Scan all incoming packages into in-house shipping/receiving software
  • Organize incoming and outgoing packages by carrier
  • Ensure all US Open packages and mail are delivered to USTA offices and departments
  • Clean and organize USTA Loading Dock, Loading Dock Office, and the surrounding area
  • Ensure a safe working environment for Loading Dock employees and USTA staff
  • Other duties as assigned by Senior Coordinator, Facility Events
  • Previous supervisor experience
  • Must take initiative and be able to motivate a team
  • Previous guest or customer service experience
  • Basic knowledge of computer programs
  • Ability to lift 50lbs+
  • Must be available to work for the full duration of the US Open tournament (approx. 3 wks)
  • Must be available to work 12+ hour shifts and be available days, nights, and weekends
  • Willing to work outdoors in various weather conditions
  • Must be able to stand and walk continuously for extended periods of time
  • Must have excellent communication skills with thorough understanding of written and spoken English
  • Personable and proactive team player with excellent communication skills (vendors / sponsors / guests)
  • Remain calm and focused in a fast-paced environment and during stressful situations
  • Expected to learn locations within Arthur Ashe Stadium and the US Open grounds
  • Forklift experience required
  • Driver’s license preferred