Customer Care Associate Resume Samples
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Customer Care Associate Resume Samples
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W Von
Winston
Von
8379 Ziemann Point
Phoenix
AZ
+1 (555) 271 7813
8379 Ziemann Point
Phoenix
AZ
Phone
p
+1 (555) 271 7813
Experience
Experience
Philadelphia, PA
Customer Care Associate
Philadelphia, PA
Ratke Inc
Philadelphia, PA
Customer Care Associate
- Provides information regarding Magellan?s in-network and out-of-network reimbursement rates and states multiple networks to providers
- Provides information regarding Magellan's in-network and out-of-network reimbursement rates and states multiple networks to providers
- Provides information regarding Magellan’s in-network and out-of-network reimbursement rates and states multiple networks to providers
- Provide feedback to management concerning possible problems or areas of improvement as well as performance of team
- Refers callers requesting provider information to Provider Services regarding Magellan?s professional provider selection criteria and application process
- Provide ongoing feedback to Call Center Representatives regarding ,performance, and improvement opportunities
- Manage the scheduling of subcontractors with homeowners for timely completion of warranty requests; ensure the work is performed in a timely manner
Philadelphia, PA
Customer Care Associate With English
Philadelphia, PA
Emard-Botsford
Philadelphia, PA
Customer Care Associate With English
- Manage cases within a workload management tool and ensuring all SLAs are met
- Perform peer checking activities
- Enhance organization reputation by accepting ownership for calls and cases worked and exploring opportunities to add value to processes in place
- Responds to telephone and e-mail inquiries related to various areas of Human Resources queries following company policies and procedures
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Maintains databases and employee records handling highly confidential material and provides information to employees on matters pertaining to personnel forms and records
- Positive attitude and solution oriented thinking
present
Los Angeles, CA
Senior Customer Care Associate
Los Angeles, CA
Hills Inc
present
Los Angeles, CA
Senior Customer Care Associate
present
- Manages the development of a team of account managers and technicians
- Participates with other managers to establish strategic plans and objectives
- Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy
- Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees professional development
- Workflow management and prioritization
- Develops and manages service with speed and accuracy and all client/customer service delivery issues are resolved
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function
Education
Education
Bachelor’s Degree in Supervision
Bachelor’s Degree in Supervision
Webster University
Bachelor’s Degree in Supervision
Skills
Skills
- Typing skills
- Energetic and positive attitude
- Ability to speak on the phone and enter information in the computer system
- If you have some technical experience, or are a quick learner, we want to talk to you!
- Help desk or call center experience helpful
- Excellent communication skills (oral and written)
- Strong customer service and telephone skills
- Ability to multi-task
- Ability to work in a fast paced environment
- Client and customer-centric focus
15 Customer Care Associate resume templates
Read our complete resume writing guides
1
Customer Care Associate Resume Examples & Samples
- A Diploma in Hospitality Business, or Hotel and Resort Management, or Travel Industry, or Tourism Management or a relevant Business Diploma is desired
- Some Hospitality Industry or Travel Industry experience preferred. Previous Customer Service experience preferred. Previous, Call Center, or Product Support, or Hospitality Technical Systems experience preferred
- Excellent English language skills (both oral and written) required
- Fluency in Japanese (both oral and written fluency) is required as the person is supporting the Japanese market
- Excellent knowledge of one Central Reservation System (CRS). Preferably, SynXis
- GDS knowledge and functional usage a plus
- Practical knowledge of Windows Operating System as well as Microsoft Office Suite required
2
Customer Care Associate Resume Examples & Samples
- We service Retail customers
- No Sales. Handle incoming calls from existing clients and help them with restaurant technology issues
- 4 weeks of paid classroom training
- Customer Service and Help Desk position
- Great opportunity for advancement
- If you have some technical experience, or are a quick learner, we want to talk to you!
- Help desk or call center experience helpful
- Strong customer service and telephone skills
- Client and customer-centric focus
- Excellent interpersonal skills – approachable
- Ability to communicate effectively and timely
- Reliable and punctual
3
Customer Care Associate Resume Examples & Samples
- Focus on helping our customers achieve success with our products
- Respond quickly to customer-submitted email requests and live chats
- Troubleshoot and guide customers through our website
- Update guides and FAQ entries to reflect the ever-changing technological universe
- Attend weekly gathering with your amazing teammates
- 40 hour employment requires a flexible schedule including nights and weekends
4
Customer Care Associate Saks.com Resume Examples & Samples
- Consults with customers to recommend and sell a variety of products and/or services to meet the customer's needs
- Utilizes appropriate sales techniques to encourage a good customer relationship and enhance the buying experience for inbound telephone orders
- Required to meet or exceed individual sales objectives, as well as meet or exceed customer care commitments, research and follow-up of issues for customers
- Required to record appropriate details of service orders requests on customer records via on-line system and prepares forms to assure that all customers' requests are handled to meet customer commitments
- Serves as the fashion expert to the customer by discussing and handling product and service inquiries and order inquiries, and other miscellaneous inquires and customer complaints or customer requests which are related to other departments
5
Customer Care Associate Resume Examples & Samples
- Providing Customer service over the phone to help customers place orders, request catalogs, answer questions about product availability and order shipments
- Will address customer service issues for all Footlocker banners including Champs Sports, Lady Footlocker, Kids Footlocker, Footaction, Six 02 etc
- Working within our Order Management System, as well as multipe web resources at the same time
6
Customer Care Associate \seasonal Resume Examples & Samples
- Providing Customer service over the phone to help customers place orders, catalog requests, answer questions about product availability and order shipments
- Utilize computer software to assist in customer service goals
- Work within a team environment to meet our company goals
7
Customer Care Associate Resume Examples & Samples
- Performs a variety of operational procedures within the department
- Researches and provides resolution on advanced and more complex business issues
- Prepares letter, memos, and various documents
- Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases
8
Customer Care Associate Resume Examples & Samples
- Establish organization within department by assisting with assigning responsibilities, delegating work, scheduling
- Actively pursue a team environment focused on the achievement of goals, high quality standards and high performance
- Coach Call Center Representatives in all call techniques, quality, and program information in order to improve production and results
- Assist with monitoring floor activity and calls to assist employees
- Communicate to customers by telephone and written correspondence to attempt to bring resolution to escalated issues
- Provide ongoing feedback to Call Center Representatives regarding ,performance, and improvement opportunities
- Provide feedback to management concerning possible problems or areas of improvement as well as performance of team
- When requested, conduct monitoring sessions within Client guidelines
- Ability to maintain the highest level of confidentiality, in compliance with Company policy and applicable law and regulations
9
Customer Care Associate With English Resume Examples & Samples
- Working in a call centre environment the successful applicant would determine requirements of the caller and provide guidance and support using all available tools and systems
- Manage cases within a workload management tool and ensuring all SLAs are met
- Enhance organization reputation by accepting ownership for calls and cases worked and exploring opportunities to add value to processes in place
- The ability of prioritizing your work load each day
- Be able to work within a large organization and maintain solid relationships with your team members not only situated in your local office but also offshore
- Someone who understands SLA’s and the importance of meeting them
- Someone who looks to remain and build a career within Xerox
- Someone who has excellent communication skills both written and oral
- Flexible and eager to learn
- Analytical skills, someone who enjoys investigating things, wants to know how things work
10
Senior Customer Care Associate Resume Examples & Samples
- Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers
- Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy
- Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients
- Develops customer service department procedures
- Liaises between customers and manufacturing, sales, order processing and accounting to resolve status, production, delivery and billing inquiries
- Reviews SLA claims
- Develops and manages service with speed and accuracy and all client/customer service delivery issues are resolved
- Manages market research to determine special pricing for non‑standard items in the interests of ensuring appropriate profit margins are reached and maintained
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function
- Ability to provide FANATICAL support
- Expert knowledge of operational processes, escalation procedures and performing training needs assessments
- Expert knowledge of researching the market to determine special pricing for non‑standard items in the interests of ensuring appropriate profit margins are reached and maintained
- Excellent skills in developing customer service department procedures
- Excellent skills in developing and managing service with speed and accuracy
- Specialist product knowledge in support of Rackspace standards
- Exceptional people skills; the ability to engage and motivate staff
- Excellent organizational skills. Budget management
- Customer relationship management
- Mentoring, coaching and training
- Exceptional communications skills, written and interpersonal
- Ability to communicate technical info and ideas so others will understand
- Ability to make appropriate decisions considering the relative costs and benefits of potential actions
- Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations
- Ability to successfully work and promote inclusiveness in small groups
- At least 4 years of Operational Management experience within a mission critical environment, committed to providing FANATICAL customer service
- A strong background in account management or demonstrative hosting-specific technical skills
- ITIL Certification preferred
11
Customer Care Associate With English Resume Examples & Samples
- Responds to telephone and e-mail inquiries related to various areas of Human Resources queries following company policies and procedures
- Informs employees about services available and assesses customer needs
- Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes and policies
- Maintains databases and employee records handling highly confidential material and provides information to employees on matters pertaining to personnel forms and records
- Maintains databases and employee records handling highly confidential material and provides information to HR staff on matters pertaining to personnel forms and records
- Gathers information, researches/resolves inquiries and responds to e-mail queries related to transactions and benefits
- Perform peer checking activities
12
Customer Care Associate With English & French Resume Examples & Samples
- Superior Customer Service/Relation skills including second level question probing ability
- Computer Navigation & Typing Skills 25+ wpm
- Ability to complete required training program
- May need billing-medical billing, collections or telesales expertise
- Some roles may have bi-lingual or licensure specifications
- Candidate will need to be 18 years of age or older
13
Customer Care Associate With Italian Resume Examples & Samples
- Computer Navigation & Typing Skills 25 wpm
- Must have dependable work history
- Must respond to every call with a sense of urgency and give direct, accurate information
- Must be clear spoken and have strong verbal and written communication skills
14
Customer Care Associate With English & German Resume Examples & Samples
- Familiar with computers and Windows-based applications
- Must have the ability to perform in a professional and courteous manner at all times
- May need billing-medical billing, collections or telesales expertise. Some roles may have bi-lingual or licensure specifications
15
Customer Care Associate Resume Examples & Samples
- Understand luxury service expectations and the needs of the Moda Operandi customer
- Effectively manage all service channels to ensure personalized luxury service is always provided
- Develop relationships with key business partners to understand their role in the customer journey
- Must be bi-lingual (English and Mandarin)
- Bachelor’s degree or equivalent experience in customer care in fashion and luxury goods retail
- Demonstrated appreciation and understanding of the importance of customer care as a function of the business
- Contribution of ideas within a team to improve the customer experience
- Excellent work ethic, drive to deliver the best and lead by example
- Experience as a Sales Assistant or similar within a luxury goods environment such as retail, hospitality or travel
- Demonstrated ability to trouble shoot as well as take a proactive approach to sales and service
- Proven track record of building professional relationships, building a rapport with customers and confidently dealing with demanding clientele
- Articulate with exceptional writing skills, including a high standard of spelling and grammar
- Outstanding interpersonal skills and ability to build and maintain relationships in all scopes of business
- Exceptional organizational skills and ability to prioritize in a fast-paced, rapidly changing environment
- Keen eye for detail and organization
- Previous working experience of using a contact management/CRM system desirable
- Knowledge of data protection issues desirable but not essential
- Drive to innovate and support a rapidly growing team
- Written and spoken fluency in at least one other foreign language would be a distinct advantage
- Engage customers by effectively delivering compelling and innovative copy that attribute to the overall success of the site
- Comprehensive understanding of the fashion and luxury goods industry, consumer products and personal technology industries, and trends affecting them
16
Customer Care Associate Resume Examples & Samples
- Provide accurate information to customers regarding the billing, shipping and handling of their order
- Communicate policies and procedures to the customer in a positive manner
- Requires 6 months of contact center experience preferably in a retail environment
- Requires 1 year of customer service experience, and knowledge of sales/retail industry preferred, but not required
- Requires flexible scheduling, including some weekends
- Display integrity and 100% discretion when working with confidential and sensitive information
- Typing and/or data entry is required in assignment, must be able to type at least 35WPM
- Excellent verbal communication skills and good listening skills
- Strong sense of urgency to complete work quickly and accurately and ability to work independently and multi-task
- Must be computer literate - able to learn and utilize multiple systems
17
Customer Care Associate Resume Examples & Samples
- Follow the Customer Care Team standards to ensure delivery of an outstanding shopping experience to every customer via telephone and email
- Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed customer expectations
- Work with fellow Customer Care team members to support each other during peak times and in demanding situations
- Collaborate with Stylists and Global VIP Personal Stylist to ensure that every team member adopts a customer-centric approach
- Identify ways to personalize the experience of every customer and escalate to Senior Stylists and the Global VIP Personal Stylist when necessary
- View every inquiry as a sales opportunity and take the initiative to close sales
- Assist clients with online registration, processing of orders and answer ay product related inquiries
- Provide customers with prompt assistance by email or telephone with any information they require regarding orders and returns
- Construct clear and accessible lines of communication for current and potential VIP customers
- Resolve customer complaints effectively and efficiently, in a professional and customer centric manner, using the escalation process when required
- Anticipate and identify potential negative customer situations to turn into positive experiences
- Accurately log all contacts and communication with customers
- Communicate company policy to customers as needed
- Ensure Customer Care processes and procedures are adhered to at all times
- Liaise with other internal departments to ensure issues affecting customer orders and returns are resolved
- Support the Finance team with security check process to enable a seamless shopping experience
- Observe at all times client confidentiality and company policies for data protections and security
18
Customer Care Associate Mobile Analyst Resume Examples & Samples
- Strategize, execute and manage digital help capabilities based on customer needs
- Ensure uniformity and customer-friendly language across our FAQs, help pages, and marketing communications
- Monitor, track and engage with customers in a unified and consistent voice across other touch points including app stores (e.g. respond to users on Google Play), social media and new TBD channels
- Other ad hoc projects and requests as assigned
- Minimum Requirements
- Two-three years of prior customer service experience is desirable but not required. Experience working with digital subscription product and working with premium brands a plus. Key attributes required for this position include: deep collaboration skills, a desire to improve The New York Times customer experience with our mobile products, excellent analytical and presentation skills, and knowledge Excel & Power Point. Bachelor’s degree required
19
Customer Care Associate Resume Examples & Samples
- Speaks clearly and persuasively
- Exhibit excellent customer service by: actively listening, express willingness and displaying empathy, courtesy and sensitivity
- Some college is desired
- Similar work experience is a plus
- Ability to maintain composure while dealing with difficult situations
- Work independently and efficiently
- TEAM player
- Provides extraordinary service
20
Inbound Customer Care Associate Resume Examples & Samples
- Assist customers by initiating payments investigations, maintenance requests, fulfillment requests and research requests fee reversal requests – received by phone and e-mail
- Make outbound calls to clients to provide resolutions for Online Banking and research requests
- Ability to react and respond to critical demands of the department, prioritizing and performing multiple tasks on a regular basis
- Displays accuracy and thoroughness, while completing work assignments in a timely manner and within assigned time parameters
- Requires basic knowledge of MS Windows Operating System or MAC, Internet and Internet browser applications
- Pre-employment background, credit, and drug screen are required
21
Customer Care Associate, Quality Resume Examples & Samples
- Conducts audits and reviews/analyzes data and documentation
- Uses the organization's resources to enhance customer satisfaction
- Evaluates improvements to various systems
- Ensures that data and information are sufficiently accurate and reliable
- Participates in design of call monitoring formats and quality standards
- Performs call monitoring and provides trend data to site management team
- Uses quality monitoring data management system to compile and track performance at team and individual level
- Monitors email customer contacts
- Participates in customer and client listening programs to identify customer needs and expectations
- Provides actionable data to various internal support groups as needed
- Coordinates and facilitates call calibration sessions for call center staff
- Provides feedback to call center team leaders and managers
- Prepares and analyzes internal and external quality reports for management staff review
22
Customer Care Associate Resume Examples & Samples
- Responsible for customer inquiry resolution from both Xerox external and internal customers in a fast-paced “back office” environment
- Acknowledge and respond to inbound inquiries including problem solving and communication of findings
- Provide resolution of equipment billing or supply customer inquiries at the initial point of contact, where appropriate
- Perform quality documentation, closure and communication to the customer
- Maintain an effective follow-up process to ensure the completion of commitments to customers
- Handle management and inquiry elevations, following through to resolution
- Contribute to a cooperative team environment in order to meet team and organizational deadlines and goals
- Fluent in English, both written and verbal
- Demonstrate strong critical thinking, problem solving and analytical skills
- Effective at managing multiple priorities with attention to detail
- 2+ years previous experience with “back office” support in corporate or other financial institution
- Ability to work in a fast paced environment and be able to project a positive attitude and flexible nature
- Flexibility of work hours within 7:00am-7:00pm CST, Monday-Friday
- Proficiency with Microsoft Office to include Word, Outlook, Excel, and Siebel
- Associate or Bachelor’s degree desired
- -------------------------------------------------------------------------------------------------------------------
- Processes, verifies and audits invoices, expense reports, journal entries, purchase orders, etc
- Balances items, entries or amounts related to documents processed
- Reconciles general ledger accounts, prepares balance sheet reconciliation and clears exception items
- Posts ledger and general journal entries
- Responds to some routine, but mostly complex questions related to area of responsibility
23
Customer Care Associate Resume Examples & Samples
- Compassionate and dedicated professionals with exceptional listening skills who assist our members in navigating the healthcare system
- They work as part of a team and demonstrate customer service excellence
- Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have
- Build rapport with callers using a friendly, courteous and professional manner
- Verify/Collect demographics and update systems as necessary
- Determine and execute the best resolution to assist the member based on their needs or requests
- Transfer caller to appropriate area(s) both internally and externally
- Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
- Handle calls in Triage queues
- Perform other duties and projects as assigned by management
- Strong Communication skills and phone etiquette
- Strong ability to explain complex issues to members or callers
- Highly effective listening skills
- Strong problem solving/issues resolution/multitasking skills
- Excellent customer service and customer resolution skills
- Organizational and administrative skills
- Experience with Microsoft Word and Excel
- Work in-house and permanent
- Telephone triage experience helpful
24
Customer Care Associate Resume Examples & Samples
- 1 - 3 years Customer Service experience
- Minimum 1 year Call Center experience
- Healthcare / Diabetes experience a plus
- Flexibility in working shifts / schedules
- Trouble-shooting / problem resolution experience
25
Customer Care Associate Resume Examples & Samples
- Full-time on phone support for consumers who have inquiries regarding the consumer reports provided by RealPage’s LeasingDesk Screening product
- Gain ‘Certification’ in assigned areas
- Perform administrative duties as required
- Great consumer service and phone etiquette skills required; minimum of 2 years providing high quality service to consumers
- Experience in Multifamily housing preferred
- Minimum of 30 wpm typing skills and capture detailed information
- Bachelor degree preferred; high school or equivalent required
- Ability to sit or stand for frequent periods in the same location with some opportunity to move about
- Occasional overtime may be requested
- Flexible to work extended hours and weekends as needed
- Excellent problem solving skills required
26
Customer Care Associate Resume Examples & Samples
- Responds to requests and calls from customers related to client specific programs and products
- Identifies and responds to customer’s needs based on designated procedures of account/client
- Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
- Responds to requests for assistance while on-rent, including extensions, directions, vendor calls, processing of credit card authorizations
- Tracks call related information of each call received for auditing and reporting purposes
- Provides support and assistance as needed
- Up-sells to customer upgrades as necessary
- May perform other client specific duties as necessary and required by program/account
- Phone related customer service
- May require client specific bilingual language requirement, as necessary
- Conversational
27
Customer Care Associate Resume Examples & Samples
- Candidates must be at least 18 years of age
- Candidates must possess a high school diploma or GED
- Candidates must have at least six (6) months of customer service experience, whether it's in retail, food service industry, etc
- Candidates must have basic to intermediate knowledge of how to use a computer
- Candidates must be able to commute to our Endicott office for work (work-from-home/telecommuting is not available for this position)
- Candidates must be able to pass a pre-employment drug test and background check
28
Customer Care Associate Resume Examples & Samples
- Previous experience in a customer service/call center environment helpful
- Working knowledge of Microsoft Office applications (Word, Excel, etc.) and Lotus Notes preferred
- Excellent verbal communication and interpersonal skills
- Good written communication skills
- Self-starter and independent
- Team oriented and results driven
- Strong organizational skills and attention to details
- Attendance and punctuality are essential for this position
29
Customer Care Associate Resume Examples & Samples
- Accept incoming customer calls requesting quotes or product information and respond accordingly
- Provide written and/or verbal quotations to customers concerning pricing, delivery and company terms and conditions in a responsive manner
- Maintain quote management system for assigned customers. Follow up to obtain appropriate internal approvals prior to releasing to customers
- Proactively provide the customer with current information on open orders and other account issues
- Communicate customer requirements (schedule, forecast, etc.) to planning and purchasing team
- Administer the contract review process for new customers/programs
- Investigate and provide resolution to any issues the customer encounters
- Manages and maintains MEAS ERP order entry system with customer’s current requirements; coordinating any changes with the buyers, field representatives and or sales managers as required
- Manages and maintains customer required supply chain management tools which are typically online databases for processing orders, examining due dates and quality reports, and communicating directly with the customers’ buyers on daily business
- Maintain consistent communication with product line manager, sales managers and field representatives
- Key contact point with customer to obtain necessary export compliance information, letters of credit, end use certificates, etc. as required
- Ability to read, analyze and or interpret customer's requirements
- Analytical ability to research and resolve issues in a variety of situations
- Ability to interpret and follow a variety of instructions furnished in written, oral, or diagram
- Must be able to perform in a multi-task, fast pace environment with the ability to manage and priortize tasks
- Dedicated and self motivated with proven ability to effectively coordinate a wide range of customer service responsibilities
- Must be proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
- General familiarity/experience with Enterprise Resource Planning (ERP) systems required (ManMan experience a plus)
- Customer Relationship Management (CRM) system experience preferred
- 3 – 5 years customer service experience, preferably in manufacturing and/or distribution environment
- Must be US person or PRC holder due to access to products and technology controlled under the ITAR & EAR
30
Customer Care Associate Resume Examples & Samples
- 1)Manage and process purchase order for accessories received via, but not limited to, phone, fax or e-mail
- 2)Create Return Authorization’s (RMA) to end user customer
- 3)Successfully obtain on time Work Order Repair approvals while maintaining communication with the customer regarding the status of all open work orders
- 4)Ensure shipment of customers repaired equipment including follow up communication within three (3) business days after shipment to meet customer satisfaction
- 5)Generate and submit Sales Quotations and Service Contracts within twenty four (24) hours of receipt
- 6)Same day disbursement of Loaners along with the Retrieval ten (10) business days after shipment of repaired equipment sent back to the customer
- 7)After an invoice is generated and printed, ensure the system is maintained with Sold Equipment, Customer Name, Address, and Extended Warranty information
- 8)Respond and resolve all customer complaints and inquiries in a timely manner
- 9)Perform data entry for parts for Demo/loaner repairs
- 10)Perform filing on a daily basis of customer invoices and work orders
- 11)Other duties as required and requested by Management or Manager
- 12)Adheres to all safety policies and procedures
- Customer service oriented with attention to detail and can develop and maintain effective relationships with internal and external key members
- Ability to work independently and in a close team environment
- Operate computers, copy machines and calculators to perform calculations and produce documents
- Able to professionally communicate with internal and external customers to provide superior customer service
- Able to investigate and resolve discrepancies
- Proficient in Word, Excel, FoxPro, PowerPoint, Google, SAP and ASTEA
- 1)High School or GED diploma, advanced degree strongly preferred plus 3 + year work experience working in a fast paced customer service/support environment preferably in a medical device industry
- 2)Ability to research and analyze various different type of data information
- 3)Ability to prioritize work
31
Customer Care Associate Resume Examples & Samples
- Resolve 12-15 customer calls/emails per hour related to products offered on website
- Investigate and resolve account-specific issues related to order shipments
- Process customer orders by phone
- Communicate issues to appropriate teams as necessary for quick resolution
- Report all product and service-related trends to the Customer Care Leaders
- Generate UPS Delivery Intercepts and Return Authorizations as necessary
- Other general administrative duties as assigned
- Minimum 1 year providing exceptional customer service required
- Empathic to customers’ needs
- Creative problem solver
- Outstanding work ethic
- A natural ability to building rapport
- Sound judgment
- Strong computer and interpersonal skills
- Accurate data entry and typing skills
32
Customer Care Associate & Clinical Associate Resume Examples & Samples
- Program employees will be assisting in several facets of patient scheduling
- This includes scheduling of yearly required scans, clinic/physician appointment and new referral appointments
- Will be making outbound calls to patients, their caregivers, patient spouses, etc. in order to schedule them for their various appointments
- High School Diploma or GED (some college preferred)
- Bilingual Spanish is preferred
- 1 year experience scheduling medical appointments
- Scheduling appointments
- Dealing with patients directly
- Strong customer service experience preferred
- Because program is a start-up business, comfort in working with a changing and evolving program is essential
33
Senior Customer Care Associate Resume Examples & Samples
- 1 year customer service
- 1 year healthcare/medical front/back office experience required
- Must be 18 yrs of age and have a High School Diploma or equivalent (Some college preferred)
- Spanish Bilingual a plus
- Computer and Technologically Savvy
- Ability to work flexible full time schedules-Hours of Operation will be 24/7
- Call Center experience a plus
- Excellent communication skills-verbal and written
34
Senior Customer Care Associate Resume Examples & Samples
- 1 year experience required in healthcare knowledge specifically working in an office setting
- Demonstrated ability to communicate effectively, with tact and compassion with all types of customers – from medical providers to consumers of healthcare
- Comfort with interfacing and educating internal and/or external customers
35
Customer Care Associate for CMG Resume Examples & Samples
- Be responsible for transferring customer to the right department, providing support for orders while being processed
- Answer questions about orders, delivery dates and basic support questions
- Identify problems, investigate causes and recommend the right department to support customers
- Uses internal tools to identify products, get the status of orders and transfer customer to right department
- Escalates more complex customer issues to senior level support
- Up to two years’ experience of customer service/support
- Fluency in German and English
- Adaptable, open minded
- Very basic Technical knowledge
36
Customer Care Associate Resume Examples & Samples
- Qualities we look for are organized, effective communicators & dedicated, team player
- Training; Typically 3 weeks Classroom Monday - Friday 8:00 AM - 5:00 PM
- Customer service phone related experience
37
Customer Care Associate Resume Examples & Samples
- Provide program guidance and education to potential customers
- Meet client requirements for field installation scheduling, troubleshooting, and front line customer service
- Perform troubleshooting over the phone to determine the scope of the problem and assist in providing temporary technical solutions until a technician can arrive if service dispatching is required
- Schedule field technicians for service calls through customer enrollment and equipment qualification via inbound and outbound calls
- Work closely with team and supervisor to meet weekly and monthly production goals
- Acts as focal point/liaison for customer inquiries and issues; and take appropriate action to respond or correct
- Works closely with other customer care operations within SGS
- Participates in team meetings where appropriate to meet service level and productivity goals
- Must be flexible with schedule and able to work mandatory overtime with little to no advance notice
- Must be bilingual (English/Spanish)
- High School Degree or Equivalent
- 2 years of experience in a call center environment
- Bachelor degree or higher is preferred
- Strong communication/phone skills
- Interpersonal skills; including ability to quickly establish and maintain rapport at all levels; sensitivity
38
Customer Care Associate Resume Examples & Samples
- Candidate must possess at least Bachelor's/College Degree, any field. Preferably Science Degree, Information Technology, Supply Chain or Engineering
- Required language(s): English
- At least 1 year(s) of working experience in the related field is required for this position
- Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent
- 1 Full-Time position(s) available
39
Customer Care Associate Resume Examples & Samples
- Answers customer/client requests or inquiries concerning services and products and reports problem areas
- Utilizes various systems and tools to initiate to assist and service customers
- Utilize operational systems to process purchases of all products and services
- May perform other related duties and responsibilities as assigned and/or required
- Perform over the counter exchanges of customer defective equipment
- 6 months to 1 year of customer service/sales experience preferred
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Claims Customer Care Associate Resume Examples & Samples
- High School degree or equivalent training or experience in a business related field, or a minimum of 6 months related work experience is required
- Customer Service experience preferred
- Ability to review record and organize written data from a variety of sources
- Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required
- Ability to handle confidential and proprietary information is critical. Proficiency with computers is mandatory
- Knowledge of Microsoft Outlook and keyboard shortcuts is desired
- Must be able to type a minimum of 25 WPM
- Appropriate licenses upon hiring/training, along with a passing score on required Proficiency Assessments
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Claims Customer Care Associate Resume Examples & Samples
- Provides efficient customer service by promptly and courteously responding to all inbound inquiries regarding Personal Insurance claims
- Performs initial capture of new Auto claims; Processes all "First Notice of Loss" and performs enhanced capture steps as needed. Capture new claims and service existing claims through effective collaboration with internal and external partners
- Set expectations with customers on when updates on their claim status will be provided. Provides contacts for temporary resources such as rental cars locations and or tow trucks to assist callers
- Demonstrates understanding of policies and provides guidance and assistance to callers based on their needs; and may make limited recommendations on enhancements as needed
- Processes caller transactions accurately and within established Contact Center time standards. Manages and utilizes time effectively to ensure the required service levels for call capture and service handle time as well as quality and customer satisfaction standards are met
- Efficiently utilizes on-line reference materials to provide accurate and timely information and counsel to customers. Effectively operates systems and applications including computer desktop, Microsoft Outlook, call center specific phone systems and the internet
- Develops and continuously builds product, procedural and technical systems knowledge. Completes licensing and continuing education requirements as required
- High School degree or equivalent training or experience in a business related field, or a minimum of 6 months related work experience is required. Customer Service experience preferred
- Ability to review, record, and organize written data from a variety of sources
- Ability to handle confidential and proprietary information is critical
- Proficiency with computers is mandatory
- Appropriate licenses required upon hiring/training
- Class starts on Monday, February 13th, 2017
- Call center is open from 6 a.m. - 10 p.m.; 7 days a week
- Ability to work a flexible schedule during the hours of the Call Center is a must, with ONE DAY a weekend required
- Liberty Mutual Insurance is an industry leader in employee development, and all Claims employees receive thorough training. The training schedule is Monday - Friday from 8:00am - 4:30pm
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Claims Customer Care Associate Resume Examples & Samples
- Take inbound calls from customers related to policy/coverage, first notice of loss and existing claims on multiple personal lines of coverage by adhering to set up, coding, and handle time requirements
- Take First Notice of Losses on new claims, and move those claims through as much of the claims process as possible
- Must understand relationships between estimates, severities and bottom-line results
- Issue payment on glass and tow claims
- Use claims automation systems to fullest extent possible to ensure a quality experience within a target handle time
- Perform all responsibilities to achieve individual goals on quality, time and customer satisfaction results
- Class starts on Monday, January 16th 2017
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Customer Care Associate Resume Examples & Samples
- Contribute to a first-class Customer Care team
- Consistently exceed the expectations of our customers by providing a positive experience, friendly demeanor and proactive attention to the customer’s needs
- Comfortable overcoming customer objections to find the best solution for the client while representing the company values at the highest level
- Provide exceptional service via phone, chat and email at all stages of the service
- Maintain detailed documentation of customer inquiries, orders and exchanges
- Identify trends in customer service issues and suggest improvements to the product or service
- Review customer measurements and body profiles to recommend our best fitting sizes
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Customer Care Associate Resume Examples & Samples
- Prefer a 4 year degree in related field
- 1-3 years customer service experience, account management experience, or experience in medical/manufacturing company
- Responsible for end to end customer support
- Provide support throughout the order management process as the single point of contact for customers and sales handling all functions associated with a customer purchase order. Maintaining compliance to new and existing regulations, such as the MDET
- Drive the resolution of product/shipping/service disputes and escalate customer issues when appropriate. Manage the disputes, resolutions, and follow up
- Manage, record, and follow up on return material requests and customer concerns according to MEDIVATORS policies
- Answer product related questions and/or transfer calls to the appropriate department
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Customer Care Associate Resume Examples & Samples
- 90% Customer interaction involving inbound customer concerns and their resolution
- 10% Special projects and other activities as assigned by leadership
- Must pass Background Check
- Must pass pre-employment test if applicable
- The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED
- Retail Experience to include Suggestive Selling skills
- Home Improvement Experience
- Demonstrated ability to partner with internal and external business partners
- Ability to type a minimum of 30 words per minute
- Ability to adapt to a fast paced environment
- Negotiating/Influencing skills
- Attention to quality and detail
- Microsoft Windows/Office proficient
- Multi tasking capability
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Customer Care Associate Resume Examples & Samples
- Prior customer facing experience
- A high school diploma or GED
- Data entry and/or word processing experience
- Intermediate proficiency in Windows, Microsoft Word, Excel, and Outlook
- Bilingual(English and Spanish)
- Previous telephone customer service experience and/or outbound telemarketing experience
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Customer Care Associate Resume Examples & Samples
- Bachelor's degree (B. A.) from four-year college or university; or five to seven years related experience and/or training; or equivalent combination of education and experience
- Minimum 1 year of customer service experience (real estate, retail, etc.)
- Excellent communication, decision making, persuasion and problem resolution skills
- Experience working in a fast-paced, goal oriented and team based structured environment
- Proficiency with Windows based applications such as Word, Excel, etc
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Customer Care Associate Resume Examples & Samples
- Troubleshoots customer issues and handles complaints
- Works with large reports dealing with backorders, non stocks, drop ships, etc
- Collaborates with other ORS Nasco/USI departments to ensure that customers receive excellent service at all touch points
- Demonstrated problem-solving abilities
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ORS Nasco Customer Care Associate Resume Examples & Samples
- Answers inbound calls and provides customer support regarding product information/pricing, special order information, quotes, order status, price/quantity deviations, etc. Expedites customer requests
- Researches product and order information for customers. Documents all customer interaction on orders
- Understands and demonstrates Essendant's Core Values
- Data entry and computer skills
- Prior customer service/industry experience preferred. #LI-DNP
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Customer Care Associate Resume Examples & Samples
- Provide written and or verbal quotations to customers concerning pricing, delivery and company terms and conditions in a responsive manner
- Proactively provides the customer with current information on open orders ands other account issues
- Manages and maintains OMAR order entry system with customer’s current requirements; coordinating any changes with the buyers, field representatives and or sales managers as required
- Investigates and provides resolution to any issues the customer encounters with our company
- Maintains quote management system for assigned customers
- Ability to read, analyze, and interpret customer requirements
- Ability to interpret and follow a variety of instructions provided in written English, oral or diagram
- Must be proficient in Microsoft Office, (Word, Excel, PowerPoint and Access)
- Strong written and verbal communications skills required
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Customer Care Associate Priority Hiring Resume Examples & Samples
- Continually maintain working knowledge of all company products, services and promotions
- Make recommendations according to customer’s needs
- Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
- Solid problem-solving skills for the purpose of determining and solving customer billing issues
- Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and work station
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Customer Care Associate Resume Examples & Samples
- Handles various incoming and outgoing collections-focused phone calls
- 6 months previous experience in collections and contact center environment, preferred
- Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
- Negotiation skills and assertiveness
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Senior Customer Care Associate Resume Examples & Samples
- In depth knowledge relating to company products, customer/ agency policies and state complaint processes and requirements
- Leverage existing technology platforms to support team objectives and projects
- The ability to anticipate, identify, reproduce, eliminate and resolve problems in a professional and consultative manner. Able to dissect complex issues into meaningful and manageable parts and stays with the issue until resolved
- Builds and maintains a broad network of information sources. Works with home office, regional/ non-regional business units, the public, vendors and agencies
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Customer Care Associate Resume Examples & Samples
- Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls
- Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality
- Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction
- Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies
- Assist in the mentoring and training of new staff
- Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal)
- Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs
- Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals
- Educates providers on how to submit claims and when/where to submit a treatment plan
- Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved
- Informs providers and members on Magellan's appeal process
- Lead or participate in activities as requested that help improve Care Center performance, excellence and culture
- Links or makes routine referrals and triage decisions not requiring clinical judgment
- Performs necessary follow-up tasks to ensure member or provider's needs are completely met
- Provides information regarding Magellan's in-network and out-of-network reimbursement rates and states multiple networks to providers
- Refers callers requesting provider information to Provider Services regarding Magellan?s professional provider selection criteria and application process
- Refers patients/EAP clients to the Magellan?s Care Management team for a provider, EAP affiliate, or Facility
- Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers
- Support team members and participate in team activities to help build a high-performance team
- Thoroughly documents customers' comments/information and forwards required information to the appropriate staff
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Customer Care Associate Resume Examples & Samples
- Informs providers and members on Magellan’s appeal process
- Performs necessary follow-up tasks to ensure member or provider’s needs are completely met
- Provides information regarding Magellan’s in-network and out-of-network reimbursement rates and states multiple networks to providers
- Refers callers requesting provider information to Provider Services regarding Magellan’s professional provider selection criteria and application process
- Refers patients/EAP clients to the Magellan’s Care Management team for a provider, EAP affiliate, or Facility
- Thoroughly documents customers’ comments/information and forwards required information to the appropriate staff
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Customer Care Associate Resume Examples & Samples
- Schedule, inspect, and receive customer sign-off on the warranty-service work of sub-contractors at several home sites within a community
- On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met. Resolve quality control issues as they arise
- Participate in the 10 step AVID-Customer Satisfaction process in assigned communities
- Interact daily with various company departments, subcontractors, and homeowners
- Manage assigned warranty claims in organized and methodical manner, including updating reports, tracking customer sign offs, etc
- High school diploma or equivalent. Construction background/knowledge preferred
- Knowledge of homebuilding and construction systems/processes and building codes preferred
- Working knowledge of Microsoft Word and Excel
- Ability to explain complex issues to others in a manner easily understood by both associates in the industry and customers with limited knowledge of construction processes or terminology
- Excellent problem/conflict resolution skills, ability to handle and diffuse difficult situations and customer concerns in a positive manner
- A high degree of professionalism, tact and ability to influence others
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Customer Care Associate Resume Examples & Samples
- Informs providers and members on Magellan?s appeal process
- Performs necessary follow-up tasks to ensure member or provider?s needs are completely met
- Provides information regarding Magellan?s in-network and out-of-network reimbursement rates and states multiple networks to providers
- Thoroughly documents customers? comments/information and forwards required information to the appropriate staff
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Customer Care Associate Resume Examples & Samples
- Identification and response to customer inquiries
- Order processing
- Service administration
- Complaint handling
- Billing inquiries
- General administration
- First-line technical support
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Customer Care Associate Resume Examples & Samples
- Maintain daily communications with customers as directed, to ensure resolution and proper follow-up leading to customer satisfaction
- Represent HARMAN brands as liaison for Sales support activities related to product availability, quotation, order processing, product shipment, account status and after sale follow-up
- Process orders, forms, applications and requests
- Organize and prioritize workflow to meet customer timeframes while managing multiple assignments at once
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Interface with various in-house departments to plan and initiate customer request for product
- Provide feedback on the efficiency of the customer service
- Knowledge of ERP Systems (SAP) and CRM applications (MS Dynamics). Willingness to learn other applications and programs required
- Ability to handle stressful situations with a customer
- Maintain high-level of customer service expected by our internal and external customers
- Analysis and problem-solving
- Data collection and ordering
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Customer Care Associate Resume Examples & Samples
- Deliver outstanding customer relations with a friendly demeanor, upbeat attitude, and willingness to help at all times that results consistently high customer satisfaction
- Respond to incoming email, phone and chat requests to ensure timely resolution or escalation
- Exercise independent judgment when researching and responding to internal and external requests
- Collaborate inter-departmentally to promote effective lines of communication in order to quickly respond to and resolve support requests
- Become an expert on our merchant reporting platform to assist with training and answer questions surrounding navigation, reconciliation, and industry best practices
- Actively listen to merchant questions and concerns to develop a better understanding of their business to provide solutions and product information
- Assist in training and development initiatives for new team members
- Continuously increase knowledge and skills through self-motivation, in-house training, and formal education
- Assume additional responsibilities, projects, and tasks as directed by management
- 2+ years of customer service experience in a corporate environment
- Strong communication and customer service skills needed to provide a world class experience to our merchants
- Must be proficient with MS Office applications including Outlook, Word and Excel; experience using SalesForce CRM is a plus
- Attention to detail and ability to multi task
- Must be self-motivated and able to work effectively in an open environment both individually and within a team
- Ability to be flexible and adaptable to changing processes and procedures
- Strongly aligned with Vantiv's values -- Passionate, Continuous Improvement, Winning Attitude, Strong Character, Value People
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Customer Care Associate Resume Examples & Samples
- Provide ongoing management and monitor all phases of construction in new home projects to include the start, finish and closing of new homes
- Assist with coordinating on-site construction activity for the scope of work and for all trades
- Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community
- Assist as time permits with the inspection process. Conduct walk-through inspections and other scheduled inspections with the homeowner
- Conduct Quality Assurance walks on homes nearing final orientations Communicate safety standards to laborers and sub-contractors; enforces safety regulations on all job sites
- Interact daily with various departments of company, subcontractors, homebuyers, homeowners, and city inspectors
- Manage paperwork flow to include updating reports, tracking customer sign offs, etc
- Manage warranty reports to assure prompt-professional service to our homeowners
- High school diploma or equivalent. Course work or degree in Construction management preferred
- 2-3 years construction experience with some supervisory or project oversight experience
- Knowledge and use of a wide range of hand and power tools
- Ability to prioritize projects, work against deadlines and organize work flow with multiple interruptions
- Sound judgment, ability to make decisions, work and act independently, and seek assistance or consult with more senior construction personnel when necessary
- Ability to operate an automobile, have a valid state driver’s license, and personal vehicle liability insurance coverage to meet standard set by Meritage Homes
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Customer Care Associate Resume Examples & Samples
- Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone. Facilitates customer order fulfillment
- Assists customers by diagnosing problems and providing resolutions for technical service or care issues
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Provides direct product/service advice and guidance to customers
- Identifies, researches and provides input on unique or recurring customer problems
- Remains knowledgeable of Dell’s product line, current industry products and technologies
- May be involved in revenue generation activities with current Dell customers
- Responsible for selling a defined set of products and services
- Identify customer needs / requirements and recommend solutions
- Reviews and distributes pertinent cross-functional information
- Escalates more complex customer technical issues to senior level support
- Strong telephone etiquette skills
- Experienced verbal and written communication skills
- Good knowledge of Dell products, customer service, policies and procedures
- May require advanced industry/ internal certifications applicable to role
- Begin to develop Sales skills
- Complex problem solving skills
- Ability to articulate and simplify customer issues and solution
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Customer Care Associate Resume Examples & Samples
- Provide a high level of after sales service to customers including wholesalers, distributors, veterinary clinics, retailers pet owners and farmers
- Provide first level phone support on product sales pharmacovigilance reporting, or general company enquiries
- Preparation and participation in internal support requests of our sales and marketing team
- Experience in a call centre environment
- Strong PC skills (word processing, spreadsheet applications, internet usage)
- Excellent communication skills, both written and verbal
- Ability to communicate with all levels of the organisation and external customers
- Problem solving and with a can do attitude
- Ability to multitask with sound organisational skills
- Animal health experience and/or Animal Health education highly regarded
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Customer Care Associate Resume Examples & Samples
- Familiarity with the construction industry; training in one or more trades is strongly preferred
- Minimum of four (4) years of Customer Service experience preferably in the construction industry
- Basic computer skills, knowledge of Microsoft Office applications
- Knowledge of or the ability to learn warranty specifications, industry terminology, and standard construction processes and practices
- Must be able to analyze construction deficits or product problems to determine the root cause, and determine solutions to produce the desired outcome; often under pressure
- Excellent communication, interpersonal, and customer service skills, must be responsive to customer needs while maintaining a high degree of professionalism
- Daily interactions with new homeowners, subcontractors, vendors, and all levels of employees
- Excellent problem/conflict resolution skills to handle/diffuse situations and customer concerns in a positive manner
- Ability to explain complex issues to others in a manner easily understood by both construction industry professionals and to customers
- Team Player; and demonstrated ability to work within cross-functional teams
- Analytical; with the ability to give, receive, analyze information, and interpret complex issues in order to determine the root problem and make effective decisions to bring the issue to a successful conclusion
- Highly organized and flexible; with the ability to prioritize multiple projects and meet deadlines, often with frequent interruptions and changing circumstances, in a high-volume fast-paced work environment
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Customer Care Associate Resume Examples & Samples
- Provide superior customer service over the phone to assist customers with questions or concerns around orders they've placed online, shipment tracking, product availability etc
- Empathize with and prioritize customer needs
- Efficiently enter customer information and conversation notes in to electronic order database
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Finance Customer Care Associate Resume Examples & Samples
- Knowledge of and adhere to University of Michigan policies and procedures
- 1 – 3 years experience in a customer service profession
- Advancing the Mission - Demonstrates ability to operate effectively in a manner consistent with the University of Michigan mission and culture
- Experience in a Shared Services organization
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Remote Customer Care Associate Resume Examples & Samples
- Availability for a part-time, 20 to 29 hours per week work schedule, including some weekends and holidays
- Your ability to work in a quiet environment, free from noise and distractions for your entire shift
- Perfect attendance, every day of your schedule, including your training period
- A positive virtual work environment, with a dedicated supervisor as your coach and mentor
- You are a self-starter, and can work independently as well as part of group
- You have excellent time management skills and attention to detail, and can do so while working at a fast pace
- You have the ability to set up job related computer equipment, run various computer programs, troubleshoot and fix issues independently
- You have a high school diploma or equivalent
- You have working knowledge of Microsoft Windows and Microsoft Office Products, especially Outlook, Word, and Excel
- You have experience with virtual training, which required you to complete self-paced modules
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Customer Care Associate Resume Examples & Samples
- Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals
- Performs necessary follow-up to ensure customer service expectations are met. Builds relationships if assigned a specific customer base
- Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested
- Resolves customer issues including issuance of credit concessions
- Utilizes in-depth product knowledge to answer more specialized product calls. May be responsible for outbound calls to vendors
- Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor
- Understands and supports compliance issues if required for assigned customer base
- Must pass the Background Check
- Must pass pre-employment tests if applicable
- HS Diploma or GED, strongly preferred. Specialized skills training/certification may be required. Generally 2 - 5 years of experience in area of responsibility
- Must be flexible to work 1pm - 5pm Mon - Fri
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Customer Care Associate Resume Examples & Samples
- Performs necessary follow-up to ensure customer service expectations are met
- Refers complex, non-standard problems to supervisor
- HS Diploma or GED,strongly preferred. 0-2 years of experience in area of responsibility
- Previous Customer Service experience
- Industry product knowledge
- Passion for customers and delivering top quality customer service
- Ability to learn both independently and in group settings
- Basic level knowledge of Microsoft Office tools: Excel, Word and Outlook
- Able to work 10:30 AM to 7:00 PM
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Customer Care Associate Resume Examples & Samples
- Must be 18 years of age or older and legally authorized to work in the United States
- Excellent verbal and written English communication skills
- Demonstrated knowledge of customer service principles and practices
- Disciplined, self-motivated & reliable; able to stay focused on a task and work independently; motivated to perform quality work; diligent about arriving to work on time and completing tasks that are assigned in a timely manner
- Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with customers as well as peers at all levels of the organization
- Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly
- Professionalism: conducts themselves in a professional manner in all interactions with members of the Exact Sciences Clinical Laboratory team, clients and associates
- Two or more years of customer service experience, preferable in inbound/outbound contact center in the healthcare industry
- Previous work in a contact center within the health care industry is preferred but appropriate contact center experience in other fields may be considered
- Demonstrated experience working in a customer service environment specialized in providing an exceptional customer experience
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Customer Care Associate Resume Examples & Samples
- Answers and responds to incoming calls and other inbound contacts, as needed
- Primarily, places outbound calls to follow up with patients, providers and other clients
- Receives escalated calls from patients, providers or insurance payers related to client accounts
- Documents all information according to standard operating procedures
- Four or more years of customer service experience, preferable in inbound/outbound contact center in the healthcare industry
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Remote Customer Care Associate Resume Examples & Samples
- Availability for a full-time, 40-hour work schedule, including weekends and holidays
- Willing to work a flexible schedule with hours ranging from 8AM – Midnight Central Time
- Willing to participate in virtual training sessions, including 100% completion of self-paced training modules. Training schedule may be different from your production schedule upon hiring
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Customer Care Associate Resume Examples & Samples
- Process received orders in a timely manner; ensuring data accuracy and integrity
- Maintain detailed data in the applicable system(s); monitoring account activity as necessary
- Serve as the primary point of contact for healthcare providers to ensure the facilitation of diverse customer requests; collaborating with cross-divisional teams in the coordination of customer service orders in a timely and accurate manner
- Good computer skills with demonstrated proficiency in word processing, spreadsheet and email applications
- Detail oriented with strong analytical and organizational skills
- Adaptable to fast-paced environment with the ability to multitask concurrent priorities in an organized manner
- Great interpersonal skills with the ability to work cohesively within a team environment
- Strong customer service skills with a positive, enthusiastic and energetic attitude
- Great oral and written communication skills to effectively communicate with all levels of management
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Customer Care Associate Resume Examples & Samples
- Take inbound calls from home owners
- Take inbound calls from escrow companies
- Take inbound calls from prospective homeowners
- Take inbound calls from realtors
- Take inbound calls from REO institutions
- Respond to customer emails via email
- Consistent use and updating unit notes for Connect, Jenark, and other applicable applications
- Outbound calls to homeowners
- Outbound calls to vendors
- Always available and ready in the ACD group unless wrapping up a call, on a scheduled break, or a different task has been assigned by your manager
- Coordinate with CM's and Associates regarding unit and community information
- Type required correspondence
- Coordinate with customer care center manager regarding day to day tasks and updates
- Coordinate with AR department regarding escalated customer issues
- Complete company training as assigned, attend all mandatory company functions and adhere to Standards of Operation
- Must have reliable transportation and be able to drive to other work locations
- Other duties as needed from time to time be required
- Is pleasant, courteous, and professional in demeanor including professional attire. Maintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individuals
- Provides quality level of service to all customers -- timely, thorough and responsive. Follows through to resolve problems promptly and professionally
- Represents the Company knowledgeably and credibly. Is positive and constructive in addressing problems. Actively promotes a positive image of the Company and its associates
- Represents the Company as able to meet a broad range of customer needs. Refers customers as appropriate, to other departments within the Company
- Demonstrates problem-solving abilities
- Takes ownership of problems until resolved and follows up to ensure customer satisfaction
- Demonstrates an ability to "Connect the Dots" and is resourceful in their ability to resolve customer issues and requests
- Resolves customer requests themselves and only when necessary passes the homeowner to another team member
- Ensures the safe passage of the customer when they are redirected. Ensures follow up and customer satisfaction
- Ability to work under tight deadlines and consistently meet deadlines
- Demonstrates organizational skills and ability to independently prioritize daily workload
- Matches level of communication to the needs and sophistication of the listener
- Listens effectively
- Ability to draft correspondence and respond to inquiries and client concerns effectively and independently
- Possesses sound technical skills
- Must be proficient with computer programs needed for specific position including Connect, Jenark, Microsoft Outlook, Word, Excel, and ACD System
- Must have minimum typing speed of 40 WPM
- Develops and maintains solid working knowledge of procedures, and policies relevant to the job
- Continually works to expend job knowledge & skills
- Maintains and demonstrates a positive attitude
- Is optimistic in their approach with customers and able to remain focused on creating the best experience possible
- Possesses the ability to remain resilient and positive even when customer interactions have been stressful or hostile. Bounces back from difficult interactions
- Motivates others around them and increases the sense of optimism within the team through their demeanor, actions, and communications
- Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds
- Maintain reliable transportation to and from corporate office
- Proficient in English. Spanish, Chinese, Tagalog, or other language a plus
- Must be able to sit for extended periods of time
- Must have finger dexterity for typing/using a keyboard
- Must be able to hear to place and receive telephone calls and use voicemail system
- Must be able to lift 35lbs
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Claims Customer Care Associate Resume Examples & Samples
- Performs initial capture of new Auto and Property claims; Processes all "First Notice of Loss" and performs enhanced capture steps as needed. Capture new claims and service existing claims through effective collaboration with internal and external partners
- Customer Service experience preferred. Ability to review record and organize written data from a variety of sources
- Proficiency with computers is mandatory. Knowledge of Microsoft Outlook and keyboard shortcuts is desired
- Must be able to type a minimum of 25 WPM. Must be able to obtain appropriate licenses upon hiring/training
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Customer Care Associate Resume Examples & Samples
- Logging and tracking incoming provider inquiries received via electronic mail, fax, or from the US Post Office
- Utilize a variety of applications to record the information
- Be called upon for audits and other special project
- Ability to learn, and retain the policies and procedures for the Plan
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Customer Care Associate Resume Examples & Samples
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable and anticipate future questions to prevent the need for additional contacts, and document interactions through contact tracking
- Provide high quality customer service and support in a variety of areas including, but not limited to billing, online bookings, cancellations, account management, and escalations
- Professionally assist vacation rental suppliers through various inbound channels (example, phone calls, email, social media, chat, etc.) including account creation, property listing creation/editing, and using our account management tools
- Professionally advise travelers on how to use the site, to find a rental, and provide assistance on any questions or issues they have regarding a reservation, and assist with the online booking
- Review property listings and provide recommendations for both new and existing customers to help them optimize results from the program and maintain strong customer retention
- Conduct win-back and feedback-gathering processes for current customers considering their deactivating accounts
- Answer questions and communicate benefits to prospective customers about our programs via phone, email, and online live chat, social media
- Work as a liaison between customers and our product and development teams, which includes summarizing customer feedback and issues to help manage prioritization of development work
- Ability to manage escalated cases with professionalism
- Use automated information systems to analyze the customer’s situation
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
- Keep accurate and detailed records of discussions and correspondences with customers
- Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- Utilizes keen problem solving skills to make sound decisions in assessing the needs of the customers by giving accurate information and providing first call resolution
- Works with leadership and peer group to help ensure processes are up to date and effective
- Maintains a high level of working knowledge about our products and processes
- LI-LR1
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Customer Care Associate Resume Examples & Samples
- A degree in Construction Management or a related degree is highly preferred
- 1-3 years construction experience with some supervisory or project oversight experience
- Ability to operate an automobile, have a valid state driver's license, and personal vehicle liability insurance coverage to meet standard set by Meritage Homes
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Customer Care Associate Resume Examples & Samples
- Receiving inbound calls
- Assisting customers with electrical service issues
- Assisting customers with program requests and emergency calls
- Responding to customers with billing inquiries
- Responding to collections inquiries
- Promoting Alabama Power Company products and services
- Educating customers on ways to avoid/address service or payment issues in the future
- Representing Alabama Power Company to customers in a positive manner
- Proven customer service experience
- Call Center experience is desirable
- Sales and/or Marketing experience is a plus
- Excellent oral and written communication skills: Able to speak and write in a clear and concise manner that is clearly understood by others, and to use correct grammar, spelling and word usage
- Excellent computer skills: Able to use a computer to find or change information in a program or file. Knows or can learn how to use basic software applications, such as word processing, e-mail, spreadsheets, web browsers, or organization-specific software
- Taking Initiative: Taking needed action at work without being asked. Taking the lead in performing tasks or promoting new ideas or work methods. Demonstrating a sense of urgency
- Dependability: Showing up at work on time
- Time management: Willing and able to manage the completion of work tasks or projects on time without needing to be continually monitored or reminded by others. Working well in situations that require quick performance and fast turnaround
- Team player: Willing to work with others in a team setting. Works toward team goals. Cooperates with others and offers help when needed
- Customer focused: Doing what it takes to meet or exceed (internal or external) customer expectations. Responding appropriately to customer needs or requests
- Providing Accurate and Thorough Information: Accurately and completely answering customers' questions and issues
- Learning and Following Procedures: Ability to learn rules and guidelines on the job, and apply these to a specific job or task
- Demonstrating Collections Ability: Effectively working with customers to collect past due payments, late fees, and other related charges in the most efficient way possible, while still balancing customer service requirements
- Managing and Controlling Calls: Keeping call times low while fully resolving the customer's issues. Effectively managing the flow of a call, and tactfully bringing the caller "back on track" as necessary
- Taking Ownership: Taking responsibility for completing job tasks and resolving all customer issues/questions. Being willing to take on and complete new tasks. Owning up to mistakes and following through with corrective actions
- Establishing and Maintaining Rapport: Making a connection with customers. Being friendly and supportive
- Demonstrating Empathy: Understanding and being sensitive to customers' feelings, thoughts, and experiences
- Handling Sedentary Work: Working well in situations that require sitting for long periods of time
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Customer Care Associate Resume Examples & Samples
- Monitor all phases of construction in new home projects to include the start, finish and closing
- High school diploma or equivalent required. Course work or degree in Construction management preferred
- At least 2 years construction experience with some supervisory or project oversight experience
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Summer Programs Customer Care Associate Resume Examples & Samples
- Maintains a presence at the point of entry for customers to summer programs to aid customers by connecting them with the relevant resource to resolve any issues from check-in to acclimating to their program
- Maintains regular contact with the Director of Summer Programs in daily reports
- Operates as a liaison with the Office of Residential Life to expedite solutions to any issues that may arise
- Involved in Summer Programs check-in team at all check-in events
- Other duties wishing the scope of the description
- Stong interpersonal customer service skills and experience in dealing with challenging customer interaction situations
- Ability to work weekends and evenings
- Entry level working knowledge of college computer systems or equivalent (colleague, salesforce, Education industry CRM systems)
- * Application Instructions Specific to this Position ***
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Customer Care Associate Resume Examples & Samples
- Be the face of Zenefits once our clients are up and running
- Provide Tier 1 customer support
- Help clients get through critical moments with ease by taking a systematic approach to problem-solving and applying just a bit of detective work to solve any issue that comes your way
- Expertly address dense questions via phone and email providing answers that are quick and easy to understand
- Run point on client issues that require masterful coordination between multiple Zenefits teams
- Act as the voice of our clients and help us prioritize future enhancements to the Zenefits platform
- An out of the box problem solver who thinks creatively to bring issues to resolution including discovering workarounds using available resources
- A good communicator, with the ability to communicate via phone and email clearly, concisely, and with a friendly tone
- An optimist type, who can transform a frustrated client to satisfied
- A multi-tasker, who can juggle priorities without breaking a sweat
- A team player, who contributes ideas to improve processes
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Customer Care Associate Resume Examples & Samples
- Provide professional and efficient customer service to Alcon customers, consumers, sales force and internal Alcon departments by processing incoming orders, returns, credits, deductions, inquiries and other transactions
- Additional tasks include analytical research i.e. Service Level Analysis, develop and analyse reports, Customer Score Card Analysis, Vendor Managed Inventory, detailed product information, research claims, prepare detailed collection correspondence, special projects as assigned and mentoring new team members
- Must be able to quickly respond to changes in the job such as changes in processes and procedures, incorporating new product line knowledge and professionally handling sensitive product retrievals
- Handling of Sales Force administrative functions and issues to increase available Sale Force selling time is a critical activity and it can cover a broad range of functions
- Perform account management activities including, but not limited to: Creating product returns, Order discrepancy claims
- Perform order management activities including, but not limited to: Purchase order processing: telephone, fax, spreadsheet and web orders, Price match resolution, Unavailable product review, Promotional orders
- Handle shipping issues including, but not limited to: Proof of delivery verification, Issuing call tags, Expedited shipping requests
- Order issues resolution: shortages, overages, damages and late deliveries
- Field customer & consumer calls including, but not limited to: Answering inbound calls from customers & consumers, Case initiation and resolution, Making outbound calls to customers & consumers
- Perform product management activities including, but not limited to: CSR must have knowledge of the Alcon product line and eye care industry products
- This knowledge includes product attributes and usage
- Participate in post market action
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Customer Care Associate Resume Examples & Samples
- Handle all contacts (email, phone and chat) accurately and professionally for all markets
- Respond to all of the client inquiries and probe accordingly as to provide a first contact resolution
- Research required information using available resources and knowledge base
- Defuse and deescalate irate customers as to ensure great customer experiences
- Provide customers with service information and submit work orders as appropriate
- Verify and update customer information
- Identify and escalate priority issues
- Conduct warm transfers to appropriate resources
- Follow-up with customers as necessary
- Practice and adhere to FirstService Residential Global Service Standards
- Conduct business at all times with the highest standards of personal, professional and ethical conduct
- Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
- Ensure all safety precautions are followed while performing the work
- Follow all policies and Standard Operating Procedures as instructed by Management
- Perform any range of special projects, tasks and other related duties as assigned
- High School diploma or equivalency preferred
- Must possess strong customer service background
- Bilingual in English and Spanish a plus, but not required
- Active listening, verbal, and written communication skills
- Problem solving/analysis
- Typing speed minimum of 30 wpm
- Ability to be flexible and adapt
- Works well independently and in team environments
- Resilience and stress tolerance
- Time management
- Requires sitting for long periods of time and occasional walking
- Handle, finger, grasp and lift objects; must be able to reach with hands and arms
- The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time
- Must have the ability to work extended/flexible hours, weekends, and holidays
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Customer Care Associate Resume Examples & Samples
- Meet productivity expectations to maximize team service levels
- Provide effective and timely resolution of a range of customer inquiries
- Strike a positive and cooperative tone with both customers and coworkers
- Strive for first-call resolution of customer issues
- Translate scenarios that require problem resolution to positive service experiences
- Strengthen the perception of John Hancock in the marketplace
- Post-secondary education or high school diploma
- Customer Service or Financial Services experience a plus
- Outstanding verbal communication skills and strong telephone etiquette
- Effective listening skills
- Demonstrated computer efficiency
- Business writing skills
- Ability to handle an array questions and transactions with composure
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Senior Customer Care Associate Resume Examples & Samples
- Provides full-scale, personalized customer service to dedicated accounts. Manages accounts as required, including order follow-up, reporting and analyzing customer data, and order follow-through. Resolves customer issues including issuance of credit concessions
- Investigates order issues, resolves conflicts, and creates standard operating procedures for long-term resolution. Handles escalated customer calls
- Utilizes computerized system for tracking, information gathering, and/or troubleshooting
- Utilizes in-depth product knowledge to answer more specialized product calls
- Trains other associates as needed and serves as mentor for new hires
- Assists with systems testing
- Technical certification or Associates degree may be required in some areas. Generally 5 to 7 years of experience in related area of responsibility
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Customer Care Associate Resume Examples & Samples
- High School Diploma is required. An Associate’s Degree or Bachelor’s degree in Business Administration or a related field is preferred
- Fluency in both French and English, verbal and written
- 1 -2 years of experience within a customer service environment
- Excellent customer service skills in combination with strong problem solving skills
- High level attention to detail and accuracy
- The ability to quickly learn and adapt to a frequently changing business environment and effectively serve as an advocate for our IBO’s and customers
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Customer Care Associate Resume Examples & Samples
- Supports small and medium sized customer inquiries received by phone, email or fax that include answering questions about product information/pricing, order status, price/quantity deviations, etc
- Expedites customer requests
- Serves as liaison to internal and external service providers to facilitate resolutions on behalf of the customer
- Offers suggestions for replacement items when an item is out of stock in the warehouse
- Upsells products to compliment items ordered by customer
- Processes credit card charges, credits & debits within 48 hours
- Manages and maintains customer credit card account detail in CyberSource as well as updating notes in required CS tools
- Professionalism with the ability to balance urgency and decisiveness with customer service relationship skills and attention to detail
- Strong time management and organizational skills, including ability to manage and prioritize multiple tasks
- Ability to acquire information from customers to drive solutions and meet customer needs
- Strong follow up skills to ensure timely resolution in meeting customer needs
- Ability to learn and navigate Company tools and resources as required by role
- Prior 6 months to 1 year of customer service or internal care related experience preferred
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Customer Care Associate Resume Examples & Samples
- Perform order management activities including, but not limited to: Purchase order processing: telephone, fax, spreadsheet and web orders , Price match resolution, Unavailable product review, Promotional orders
- Handle shipping issues including, but not limited to: Proof of delivery verification, Issuing call tags
- Expedited shipping requests, Order issues resolution: shortages, overages, damages and late deliveries
- Field customer & consumer calls including, but not limited to: Answering inbound calls from customers & consumers
- Case initiation and resolution, Making outbound calls to customers & consumers
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Customer Care Associate CPO Resume Examples & Samples
- One or more of the following critical supply chain functions that assist in delivering product to our customers
- Ability to perform all required tasks within the scope of Distribution 2 to the level of established productivity required and in keeping with applicable Standard Operating Procedures, rules, established processes and Quality guidelines
- Ability to follow simple directions (verbal and written) in English
- Warehouse/Distribution-related experience helpful
- Material handling experience helpful
