Customer Care Agent Resume Samples
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Customer Care Agent Resume Samples
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BB
B Bradtke
Brant
Bradtke
5073 Jedidiah Forks
New York
NY
+1 (555) 326 3952
5073 Jedidiah Forks
New York
NY
Phone
p
+1 (555) 326 3952
Experience
Experience
Los Angeles, CA
Customer Care Agent
Los Angeles, CA
Erdman, Aufderhar and Beahan
Los Angeles, CA
Customer Care Agent
- On behalf of team to collect ideas, and work with managers/leaders for improvement
- Be open and receptive to feedback, and change behavior to improve performance
- Provide troubleshooting assistance to customers
- Maintain awareness of the way performance and actions affect members and providers
- Provides front line technical support to all software development and customer support teams in Canada
- Acts as an Operational Lead and contributes to the Inbound Queue (50% of Work-Time)
- Processes and responds to telephone, email and web requests for technical assistance and service from internal clients
Dallas, TX
Customer Care Agent Healthcare Finnish
Dallas, TX
Nienow, Hyatt and Rice
Dallas, TX
Customer Care Agent Healthcare Finnish
- Maintaining and improving the quality standards
- You easily find the right tone in every situation. You enjoy writing creative and responses
- You are an enthusiastic social media user, you stay in contact with numerous followers and friends and share interesting status updates or other contents
- Documentation and editing of complaints, which are identified in market research activities
- You are proficient in using all MS-Office, web and social media applications
- You are proficient in using all MS-Office programs
- You enjoy working in an international team
present
Dallas, TX
Tripadvisor Attractions Customer Care Agent
Dallas, TX
O'Hara, Rosenbaum and Johnson
present
Dallas, TX
Tripadvisor Attractions Customer Care Agent
present
- Frontline Customer Care for the company both email and phone work
- Servicing booking requests, placing reservations by phone, inquiries by email and phone, administration and sales
- Communication to Customer Care Manager in relation to all customer care & support issues
- Accurate delivery of booking information into various in-house software solutions
- Time management of effective customer care delivery
- Maintenance of existing Customer Care tools (databases, manuals, in-house forms)
- Continuing improvement to customer care administration and work methods
Education
Education
Bachelor’s Degree in Courtesy
Bachelor’s Degree in Courtesy
University of Washington
Bachelor’s Degree in Courtesy
Skills
Skills
- Solid ability to pay close attention to every detail
- Solid ability to understand and follow instructions for a variety of standard practices
- Ability to communicate technical issues in a way that is understandable to non-technical customers
- Basic IT knowledge
- Solid ability to provide outstanding customer service
- Ability to learn quickly
- Strong team player with the ability to work within a close environment
- Solid ability to read, write and comprehend simple instructions, short correspondence and memos
- Solid ability to read and interpret safety rules, operating/maintenance instructions and procedural manuals
- Solid ability to be proactive in gathering information, answering queries or asking assistance with limited direction
10 Customer Care Agent resume templates
Read our complete resume writing guides
1
Customer Care Agent Resume Examples & Samples
- Being the first point of contact for customers contacting the website, ensuring all communication is answered within hours where possible
- Dealing with all customer enquiries; stock availability, deliveries, failed orders
- Advising on retailers' return policies
- Updating customers on their orders status
- Flagging technical issues or price/image discrepancies on the website to the relevant team
- Liaising with our partner retailers to ensure customers' complaints have a suitable resolution
- Respond to any customer complaints from the site; ensuring the highest levels of service are delivered every time and liaising with the Customer Care Manager to investigate any recurrent technical issue
- Good IT skills, comfortable with Mac and, if possible, experience with Zendesk
- Resourceful and able to work with limited supervision and able to use personal initiative
- Excellent verbal and written communication skills
- Confident with the ability to deliver dazzling customer service by email
- Positive, can-do attitude and approach to day-to-day challenges
- Self-assured with styling abilities to provide an individual service
2
Customer Care Agent Resume Examples & Samples
- Handle customer questions and concerns via inbound calls
- Respond to customers with excellent written communication and grammar
- Six months experience in providing customer service either through online web support, phone or face-to-face
- Excellent attention to detail, spelling and multi-tasking ability
3
Customer Care Agent Resume Examples & Samples
- Answer and route incoming customer telephone calls, e-mail, Web-issues to the appropriate product groups
- Resolve customer care issues for customers sometimes liaising with other departments within BMC to assure an accurate and timely resolution and correctly maintain the Service Cloud database
- Assign an appropriate severity level and priority to the customer query or problem within the Service Cloud application
- Create and correctly route Service Cloud cases to the various product support groups
- To review and work on the individual feedback from the various support functions regarding Service Cloud case processing
- Meet defined customer and region service level objectives and to plan and achieve the quarterly individual and team key targets
- Identify own education and training needs and build a personal development plan with the Team Lead
- To provide mentorship and training for new members to the CCC team
- Deputising for supervisors, peers and subordinates
- Customer service and interpersonal skills
- Ability to learn quickly
- Good Time Management
- Attention to detail and ability to follow procedures
- Fluency in one or more actively supported language within Support and good English
- General I.T. knowledge would be an advantage
- Bilingual Portuguese and Spanish
- English is highly preferred
- LI-PM1
- TMJ-PM1
4
Customer Care Agent Resume Examples & Samples
- Take any phone calls, fax, emails requesting field service support or field service intervention
- Logging of all incoming service calls in the used ERP systems (SAP and SMaRT)
- Coordination and administration of all field service activities (quote to cash process) in close cooperation with responsible Service Managers and Field Service Engineers
- Quoting and administration (creation and renewal) of service contracts
- Handling of spare part orders for foreign field service engineers from the EDC (European Distribution Center)
- Supporting foreign and local field service engineers with the logistics handling of the RMA process including packing, scheduling of deliveries and paperwork
- Supporting field service engineers in case parts are not on stock, providing them with a delivery date after investigation with the EDC planning team
- Working very closely with the sales operations team and field service colleagues to ensure that installations are schedule within the expected timeframe and the data in the ERP systems is maintained accurately
- Managing customer complaints about service related issues or invoicing
- Participate at local meetings of key stakeholders of the Reinach operation for resolving customer complaints. Working very closely with Management and other stakeholders to monitor CAS (Customer Allegiance Score) for Switzerland
- Working strongly as a team player and supporting other colleagues in team
- Commercial Degree or equal
- Knowledge of German, English, French both verbal and written
- Good verbal and written communication skills, ability to work across all levels and functions
- Good customer facing experience in Swiss market and comfort zone with customer complaint management
- Good technical understanding and product knowledge of scientific instruments, preferred with the TMO Products of the Business Unit
- Good understanding and experience of field service activities and attached logistical processes
- Demonstrates strong organizational skills with the ability to handle multiple tasks with different priorities
- Self-motivational
- Willingness to travel within Europe/European Territory if needed, mainly for meetings and training purposes
- Knowledge of SAP (Modules SD, MM, SM), MS Office (Word, PowerPoint, Excel)
- Additional Language skills are a positive asset
- Experience in working with technical service staff
- Experience in collecting and preparing internal Reports
- Work closely with the European Technical Team Leaders and the Service Managers for Switzerland to ensure all needs for customer service are met enabling to drive CAS upwards
5
Customer Care Agent Resume Examples & Samples
- Serve as the first point of contact for Customers and Partners across the globe who have inquiries, requests or issues relating to products or services; as needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution
- Quickly respond to customer calls, web cases, emails and chats
- Being accountable for Revenue growth and Customer Retention by working on assigned lead generation tasks, and customer onboarding responsibilities
- Deliver a high level of service and provide prompt resolution to ensure customer satisfaction - Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem - Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other business units as needed
- Fluent French
- Minimum of 1 year Customer Service experience (or equivalent experience)
- Experience in or strong interest in the Software and Technology industry preferred
- Experience in customer relationship management tools such as Salesforce.com is preferred
- Experience in Enterprise Resource Planning tools such as Oracle is preferred
- Ability to quickly respond, efficiently manage time and shift from one task to another while managing daily priorities
- Excellent business communication skills (spoken and written)
- Advanced problem solving/troubleshooting skills
- Ability to explain complex ideas in simple terms
6
Customer Care Agent Resume Examples & Samples
- Identify customer issues (such as product warranty) and transfer calls accordingly to the appropriate queue while maintaining accuracy at all times
- Focuses on delivering an exceptional customer experience during any interaction
- Distribute emails from external customers to appropriate technical support contact
- Ensure that all customer details are captured correctly and logged in the appropriate tool
- Send catalogues to customers on request
7
Customer Care Agent Resume Examples & Samples
- 1 to 3 years call center experience and data entry experience required
- Good listening skills required
- Must possess basic math skills
- Must have excellent oral and written communication skills; professional phone manner and ability to handle customer complaint calls
- Previous banking experience bank and/or customer service experience is helpful
- Bi-lingual/Spanish speaking a plus
8
Customer Care Agent Resume Examples & Samples
- Serve as the first point of contact for Customers and Partners across the globe who have inquiries, requests or issues relating to Symantec products or services; as needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution
- Quickly respond to customer calls, web cases, emails and chats – deliver a high level of service and provide prompt resolution to ensure customer satisfaction- Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem
- Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Symantec business units as needed- Manage customer inquiries and troubleshoot customer issues using appropriate reference materials and internal knowledge documents
- Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty- Facilitate a positive and productive team environment – leverage collaboration as a tool to solve business and customer problems
9
Customer Care Agent Resume Examples & Samples
- Processes and responds to telephone, email and web requests for technical assistance and service from internal clients
- Investigates and troubleshoots routine client software, hardware and operating system issues; resolves as appropriate
- Provides front line technical support to all software development and customer support teams in Canada
- Escalates unresolved and more complex problems to level 2 and 3 support as appropriate
- Document policies, procedures and issues in ticketing system as well as in internal knowledge base
- Analyzes and makes recommendations to better assess, assist and meet the needs of internal clients
- Excellent analytical and troubleshooting skills
- Excellent communication skills (written/verbal)
- Ability to handle multiple talks and conflicting priorities
- At least 3 years experience in supporting and troubleshooting Microsoft Windows operating systems and office applications
- Experience supporting and troubleshooting Lotus Notes, Symphony, VPN, anti-virus applications, client firewalls, printing, wireless access, databases, messaging tools, etc
- Experience with Account Management – MS Active Directory, LDAP
- Experience in remote control and remote diagnostic tools
- Experience supporting and troubleshooting connectivity issues (wireless and remote access)
10
Telephony Mortgages Customer Care Agent Resume Examples & Samples
- Making high quality referrals to our specialised Mortgage Advisers, and making sure that the transaction is smooth and natural to the customer
- Continually striving to make things better, and to exceed our customers’ expectations
- Handling any customer concerns in a professional and organised manner
- A passionate focus on customers
- Excellent organisational skills, and a keen eye for detail
- The drive and enthusiasm to keep a high level of product and process knowledge
11
Customer Care Agent Resume Examples & Samples
- Answer and process customer calls according to the Rocklin Call Center business standards
- Assess the nature of each call by listening carefully, researching customer files and asking questions for clarification
- Communicate clearly and respectfully with callers at all times, relating information when necessary to insure the caller's understanding
- Inform callers of any fees, safety instructions, policies and procedures that may affect the outcome of their situation
- Document in a clear, complete and concise format
- Follow-up on pending calls in a timely manner
- Provide district office staff with pertinent information about customer calls
- Read the employee log before each shift and act on procedure changes that are indicated
- Attend & participate in staff meetings and coaching sessions
- Participate in assigned projects
- Prioritize and effectively manage time
- Adaptability in a changing environment
- Positive attitude and excellent interpersonal skills
- Demonstrate a high level of customer service
- Good oral and written communication
- Good judgment and independent decision making
- Work effectively with windows-based computer systems
- Effectively interact in a professional and courteous manner with customer
- Demonstrate initiative and interest in self-development
- Flexible work schedule required
- Minimum 1 year of call center experience preferred
12
Customer Care Agent Resume Examples & Samples
- Respond to and processe all customer calls in a prompt, courteous and professional manner
- Handle escalated calls and non-standard customer service related issues
- Determine the probable nature of each call by listening carefully, researching customer files and asking questions for clarification
- Provide clear information to callers as needed
- Communicate clearly and respectfully with callers
- Follow call center protocol and guidelines
- Efficiently and accurately enter and maintains all customer account data and activity in appropriate systems
- Follow-up on customer inquiries not immediately resolved
- Respond to and processe customer emails and letters
- Attend and participate actively in staff meetings and coaching sessions
13
Customer Care Agent Resume Examples & Samples
- Answers customer calls via multiple phone lines
- Provides first call resolution
- Accepts and processes sales orders in a timely manner
- Verifies orders for accuracy
- Coordinates the distribution of orders to production areas and shipping department
- Matches national inventory to the ship to location on the sales order to reduce order distance and minimize freight costs
- Responsible for preparing the daily shipments for invoicing
- Logging all orders shipped on a shipping log
- PLEASE NO PHONE CALLS. APPLY ONLINE AND A RECRUITER WILL CONTACT TO YOU
14
Zong Danish Customer Care Agent Resume Examples & Samples
- Fluency in written and spoken English and Danish
- Specialist Expertise - Ability to demonstrate compassion for a caller’s situation through language and intonation. Experience in Microsoft Office and Internet
- Reimbursement of travel costs (up to £250)
15
Graduate Customer Care Agent Resume Examples & Samples
- Supporting sales teams by developing and maintaining positive customer relations with clients and customers, which can substantially affect service and product revenue
- Focusing on delivering a positive customer experience according to Dell standards
- Graduated less than 12 months ago with a Bachelor’s degree or equivalent
- Fluent written and verbal communications in both English & French
- Excellent communication and proactive customer service skills
- Strong customer focus, drive for results and ability to deal effectively with ambiguity
- Ability to deal with multiple requests/tasks and prioritize
- Strong diagnosis/root causing methodology
- Solid customer care experience or technology industry knowledge is a plus
16
Customer Care Agent Resume Examples & Samples
- Engage in conversation and establish rapport with customers via email and outbound telephone communication
- Inquire and gather information as it relates to a customer's financial situation and financial goals
- Educate both customers and loan officers about next steps for a customer's file
- Set realistic expectations for both loan officers and customers in order to maximize customer satisfaction
- Input data into computer system as it relates to information gathered for the mortgage loan
- Disposition customer files appropriately depending on the interest and ability of customers to proceed with being connected with a Loan Officer to continue the loan origination process
- Ability to demonstrate proficiency communicating with customers over the phone and via email
- Proven experience bring outgoing, energetic, hardworking and willing to learn
- Proficiency with Microsoft Office programs such as Word, Excel, and Outlook
- Passionate about helping customers achieve financial goals
- 2 or more years of office or inside customer service / call center experience preferred
- 1 or more years of experience working in the mortgage or real estate industry preferred
- 2 or more years of customer service and/or sales experience preferred
- High School Diploma or equivalent; some college preferred
17
Customer Care Agent Resume Examples & Samples
- Requires 2-4 years of experience in related field, preferably in travel
- Requires 2-4 years of call center experience
- Proven ability to handle and resolve minor customer complaints
- Fluent internet navigation skills
- Proven level of creativity and latitude expected
- Ability to work accurately under pressure and meet deadlines on multiple projects
- Strong team player with the ability to work within a close environment
- Positive, ‘can do’ attitude
- Absolutely fanatical attention to detail
- Willingness to take on project work when required
- Great judgment
18
Japanese Customer Care Agent Resume Examples & Samples
- Requires 2-4 years of experience in a related field; preferably travel
- Proven ability to handle and resolve minor customer complaints/escalations
- Must possess critical thinking and problem solving skills
- Ability to communicate effectively with others
- Positive, ‘can-do’ attitude
- Must be committed to working early mornings or late evenings and weekends
- Fluent (reading, writing, and speaking) in the Japanese language
- Excellent communicator, both verbal and written
- Effective problem solver
19
Customer Care Agent Resume Examples & Samples
- Respond to customers in a professional and positive manner
- Handle constant call flow without rest between calls
- Constantly operates a computer
- Flexibility; scheduling is based on business/seasonal need
- Maintain a positive work atmosphere, act and behave in a manner that promotes a positive experience for customers, clients, co-workers and management
- Be ready for work every day at prescribed time; punctuality is a must
- Promotes, sells, and upsells current customers on upgraded products
- Enters subscriber data into the system, updating information as necessary (i.e. address changes, email addresses, subscription payments, complaints, starts, stops, vacation requests)
- Maintains a thorough understanding of supported products and services
- Must meet or exceed corporate key performance sales metrics
- Maintains schedule adherence
- Other essential tasks as assigned
20
Seasonal Customer Care Agent Resume Examples & Samples
- Ability to remain calm and focused during challenging customer interactions
- Ability to independently solve problems in a changing environment
- Professional and enthusiastic team player, with a demonstrated commitment to customer service excellence
- Exceptional attention to detail for data entry
- Ability to train or work on-site based on training or business needs
- Additional tasks and responsibilities as assigned
21
Customer Care Agent Resume Examples & Samples
- File all documents accordingly to policies
- Check and reply requests via email and telephone relating assignments and record customer requests in bFO
- Back up other team members when requested
- Ready for job rotation and other assignments depending on business requirements
- Bachelor Degree in Economics/ Foreign Trade/ Business Administration or relevant majors
- 2-year experience in Sales Admin or Order processing or relevant post in foreign companies
- Experience in Customer Service or Market Research
- Knowledge in Foreign Trade activities (documents) and Schneider Electric products is a plus
- An excellent customer service attitude and the ability to interact with customers in a professional manner are required
- SAP knowledge is more favorable
- Ability to work both independently and as a team member under high pressure
- Having problem-solving skill and customer driven skill
- Having strong communication skills (both in writing and speaking Vietnamese and English)
- Enthusiasm, adaptability, team-spirit and detail-oriented are required
- Proficient computer skills in MS Office (Word, Excel)
22
Customer Care Agent Resume Examples & Samples
- Handle calls varying from account setup and billing to basic installation of VoIP phone systems
- Provide customer-focused support using clear and descriptive methods
- Manage and complete projects in a timely manner
- Answer customer questions via phone on all company supported applications and hardware
- Determine source of problems (hardware, software, user access, etc.)
- Document resolutions for future reference both internally and externally
- Track case tickets within a Customer Relations Management System to Document resolutions for future reference both internally and externally
- Minimum of 2 years contact center experience
- Strong Customer Service skills
- Ability to work independently as well as in a team environment
- Excellent troubleshooting and analytical skills
- Excellent communications; verbal and written
- Ability to handle stressful situations and deadline pressures
- Professional phone and typing skills
- Ability to communicate technical issues in a way that is understandable to non-technical customers
- Ability to maintain poise and productivity in a fast paced environment
- Help desk/Technical customer support experience
- Basic knowledge of telephony, networking fundamentals and knowledge of VoIP preferred
- Technical Competence (understand software, hardware, networks, etc.)
23
Zong Swedish Customer Care Agent Resume Examples & Samples
- Fluency in written and spoken English and Swedish
- Customer Focus–12 months previous experience in a customer service environment providing inbound telephone/email support
- Up to 5 nights’ accommodation provided on arrival in city centre hotel
- Relocation class on first day
- Salary advance (if required)
- Ongoing relocation support
24
Tripadvisor Attractions Customer Care Agent Resume Examples & Samples
- Frontline Customer Care for the company both email and phone work
- Servicing booking requests, placing reservations by phone, inquiries by email and phone, administration and sales
- Communication to Customer Care Manager in relation to all customer care & support issues
- Use initiative to ensure product information from bookings and assistance requests is up to date and forwarded to product team if needed
- Accurate delivery of booking information into various in-house software solutions
- Time management of effective customer care delivery
- Maintenance of existing Customer Care tools (databases, manuals, in-house forms)
- Continuing improvement to customer care administration and work methods
- Effective “handover” to following Customer Care staff members – clear, concise and detailed information
- Special project / product work when required
- Point of contact (on a rotating basis) for retail travel distributors, customers, agents & suppliers in relation to all Viator product and the online booking process
- Logging and collating all system and product errors
- Control (on a rotating basis) of the online booking / cancellation / amendment procedures
- Responsible for email work queues in VRS (Viator’s reservation system) submitted to our family of websites and will assist in responding to incoming customer service emails
- Responsible for monthly gross booking goals through new sales bookings and amendments to existing bookings
- Additionally, this position will assist with call volume in the Contact Center
- Requires 2-4 years of experience in related field, preferably in travel and a call center setting
- Excellent communication, time management skills, the ability to work under pressure and meet deadlines on multiple projects
- Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
- Ability to work efficiently, independently and cohesively, consistently producing quality results
- Experience in travel either in product development, operations or reservations
- Solid experience in Phone Sales preferable but not essential
- Basic background knowledge of computers and IT functions
- Global geographical knowledge
- Excellent interpersonal and communication skills (verbal and written), fluent in English and articulate
- Excellent customer care skills
- Computer literate to Microsoft Windows applications required; preferably MS Office
- Must be committed to a flexible work schedule which will include early morning, mid-morning, evenings and weekends
- Must have the manual dexterity to operate a computer and other office equipment
- Excellent communication skills (both written and oral) in English
25
Customer Care Agent Resume Examples & Samples
- Answer incoming customer service calls
- Provide customer with full resolution to issues or concerns
- Correspond and coordinate with other departments to achieve issue resolution for customer
- Follow up with customer in writing when necessary
- Notate customer accounts with regards to all resolutions, pending status and updates
- Flag accounts appropriately to avoid collections and interruptions of service based on resolution
- Accept payments over the phone and issue reconnect orders when necessary
- Answer emails from customers in company boxes for support, information and access
- Return all messages from external call center where resolution was not completed
- Enter adjustments to customer accounts based on business rules
- High School Diploma or Equivalent Degree Required
- Significant customer service experience and/or training required
- Energy industry specific experience preferred
- Must have exceptional skills in the following areas
26
Customer Care Agent, Vancouver Resume Examples & Samples
- Customer communication inbound and outbound for a list of existing customers
- Answering inquiries and resolving customer problems via phone, fax, and email in a timely fashion
- Determine the purpose for each call, enter the information into the our customer relationship management software in real time and act accordingly to provide the customer an approximate processing time to get back with additional information
- Coordinate and work with the internal team (sales, administration, supervision) to find solutions and action plan
- In regard to customer issues and complaints, determine the specific reasons for dissatisfaction, enter the information into our CRM software and forward the complaint to the appropriate persons and coordinate with the internal team to find a resolution and communicate back to customer
- Provide a thorough follow-up with our client and present future action plans, ensuring customer satisfaction
- After the customer issue has been addressed, call the customer to confirm that full satisfaction has been achieved
- Perform marketing and sales functions to sell additional work or develop new customers via referrals or set up follow up meetings with Account Managers
- Proactively call customers to seek maintenance contract renewals. Update contract data as needed
- Track AR and proactively call customers to ensure payment within contract terms
- Other duties as assigned by KONE management
- Education: Postsecondary diploma or degree required
- Experience: 2+ years of experience in sales and/or customer service
- Quick learner with a positive attitude – open to learning from everyone on the team
- Excellent verbal and written communication skills in English, ability to comprehend and follow direction
- Prior experience in the elevator industry or relevant industries such as in construction, HVAC, property management or trade related customer service environment
- Computer literate and working knowledge of SalesForce, MS Office applications
- Driven to provide the highest level of customer service and satisfaction
- Ability to sell the company’s products and services to customers
- Ability to effectively manage a variety of situations on a day-to-day basis
- Ability to write effective business correspondence
- Accustomed to working in fast moving environments requiring timely attention to details as well as unpredictable and changing conditions
- Good organizational and time management skills to ensure scheduled deadlines are met. Must be self-motivated, energetic and results oriented with a high level of work intensity and a bias for action
- Quick learner, and positive attitude
- A competitive salary
- A performance based incentive plan
- A defined contribution pension plan
- A comprehensive group health and dental plan
- A positive and team based work environment
- Opportunity to grow and develop your sales career
27
Customer Care Agent Resume Examples & Samples
- Acts as an Operational Lead and contributes to the Inbound Queue (50% of Work-Time)
- Support Supervisor by providing ad-hoc coaching and mentoring to Agents
- Monitor the queue and availability of staff
- Serve as operational lead, supporting Supervisor
- First line of escalation for team members and oversight of enterprise customers escalations
- Aid in the coaching of QA feedback
- Participation in project work as delegated
- Additional responsibilities include a direct contribution to knowledge management
- Provide input on policies & procedures
- Support development of staff
- Contact for process questions
- Provide input for weekly team meetings
- Provide input to department management relative to coaching/discipline needs
- Verify team time sheets. Input into schedules and review senior leadership
- Liaison with other departments to ensure customer satisfaction
- Support Quality Assurance objectives
- On behalf of team to collect ideas, and work with managers/leaders for improvement
- Work with Vertias internal organizations to identify leads and explain the unique value Veritas offers through a customer care role including Technical Support, Product Management, Licensing, and Sales Operations
- High School Diploma or equivalent experience
- 5+ years in customer service, basic computer skills, MS office, product support experience, group facilitation skills, leadership experience, conflict resolution skills
28
Customer Care Agent Resume Examples & Samples
- Serve as the first point of contact for Customers and Partners across the globe who have inquiries, requests or issues relating to Veritas products or services; as needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution
- Deliver a high level of service and provide prompt resolution to ensure customer satisfaction - Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem - Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Veritas business units as needed
- Manage customer inquiries and troubleshoot customer issues using appropriate reference materials and internal knowledge documents
- Leverage collaboration as a tool to solve business and customer problems
- Must be able to work the 10-8pm shift
- Minimum of 2 years Customer Service experience (or equivalent experience)
- Role requires specific language capabilities: Fluent in English
29
Customer Care Agent Resume Examples & Samples
- Serve as the first point of contact for Customers and Partners for general queries relating to licensing, entitlement, portal access, and technical support
- Deliver a high level of service and provide prompt resolution to ensure customer satisfaction
- Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem - Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Veritas business units as needed
- Adhere to defined case handling processes and use appropriate reference materials and internal knowledge documents efficiently
- Build and maintain customer relationships in support of Customer Onboarding and Customer retention
- Excellent English business communication skills (Read, Write and Speak)
- Experience in working in 24x7 environment is a must
- Experience in Software and Technology industry is preferred
- Experience in customer relationship management tools such as Salesforce is preferred
- Ability to quickly respond, efficiently manage time and multitasking
- Problem solving skills and meticulously work across cross function teams to resolve customer issues
30
Customer Care Agent Resume Examples & Samples
- Basic IT knowledge
- Matriculation degree is a minimum requirement
- Good written and spoken English
- Solid communication skills (written + spoken) required in the customer centre previous work experience in customer service is an asset
31
Customer Care Agent Resume Examples & Samples
- Call dispatching either by phone, SMS, KFM or paging. This includes specific tasks like management of callouts on hold, unreachable
- You will also support the Supervisors in maintaining the Fitter scheduling
- Supporting the supervisors in following up open callouts, back reporting open jobs or specific reports on open jobs that are available on Supervisor reports
- Accountable to identify safety situations, and manage these by giving the adequate safety instructions as described in our global safety procedures. You will shows empathy, be aware about customer feeling in such situation and provides adequate safety advice to calm the passenger
- Gather sales lead notification and forward to relevant departments
32
Customer Care Agent Resume Examples & Samples
- Solid ability to provide outstanding customer service
- Solid ability to pay close attention to every detail
- Solid ability to understand and follow instructions for a variety of standard practices
- Solid ability to read, write and comprehend simple instructions, short correspondence and memos
- Ensures order integrity
- Provides positive customer contact experience
- Provides installation status updates
- Works closely and effectively with the Customer Care Manager, Field Supervisors, Satellite Installation Technicians, and DirecTV Customers
- Maintains and improves service by listening to customers description of problems; diagnosing and/or troubleshooting problems
- Maintains customer rapport by resolving concerns and answering questions
- Maintains safe work environment by following safe practices
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Ensures an excellent installation and service experience to DirecTV customers. Working with all levels within a fast paced and deadline driven organization
- Solid ability to read and interpret safety rules, operating/maintenance instructions and procedural manuals
- Solid ability to be proactive in gathering information, answering queries or asking assistance with limited direction
- Solid computer skills, including Microsoft Office products (Word, PowerPoint, Excel)
- Handle Record-keepingrequirements
- Provide outstanding and award-winning Customer Service
- Able to pay Attention to Detail
- Be a great communicator, both verbally and written
- Be able to provide amazing customer service, generally we look for 1-2 years of experience
- Be able to test negative on a pre-employment drug test
- Prior call center experience
- Meet our criminal background screening criteria
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Customer Care Agent Healthcare Finnish Resume Examples & Samples
- You will carry out the community management on multiple social media channels for a variety of baby & beauty brands for a renowned global healthcare company
- Your responsibilites are to communicate directly with the brands’ consumers and create a positive brand presentation throughout all social media channels
- You evaluate and analyze social media activities and give feedback to the client
- You will work Monday-Friday. The position includes regular weekend work (in home-office)
- Ideally you possess an academic degree in communication, public relations or economics with emphasis on marketing / media or similar studies, or you are just about to finish your studies
- You have a deep understanding of the world of social media and the dynamics of community management
- You have solid experience in directly communicating between consumer and brand. You are empathetic and you enjoy helping consumers with their specific inquiries
- You have a high sense of responsibility and great organizational skills
- You easily find the right tone in every situation. You enjoy writing creative and responses
- You are proficient in using all MS-Office programs
- You enjoy working in an international team
- You are fluent in English (native speaker or C1). Any further languages are not required, but considered an advantage
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Customer Care Agent Healthcare Finnish Resume Examples & Samples
- Answer incoming customer inquiries of consumers and health care professionals in the field of health care for the Dutch Market
- Maintenance of information in the database in particular advanced processing of complaints (entering quality investigation results and the assessment of the relevance for the company, coordinate with the relevant departments)
- Processing of calls, e-mails and faxes in Dutch
- Acquisition of customer-related data in the database
- Native level in Dutch and fluent in English
- Basic German to communicate within your team, any additional language is a plus
- People orientated and team minded
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Customer Care Agent Resume Examples & Samples
- Responding to customer inquiries and case communications via email or phone
- Researching customer inquiries as it relates to price matches, Lost and Damaged packages, service delays, multiple repairs and other customer service related inquiries
- Effectively communicating / engaging with various departments to ensure customer issue is addressed and retain customer satisfaction
- Ability to professionally communicate with internal and external customers
- Ability to disposition and action all case load assigned within the designated time period
- Excellent case documentation and follow up skills
- Must meet expected KPIs
- Assisting in other areas when necessary
- Two + years of working in a customer service environment preferred
- Self-starter - ability to work independently with limited direction
- Strong interpersonal skills, written and verbal
- Ability to multi-task and handle multiple interactions per day
- Experience with and/or knowledge of Lenovo PC products to include technical problem determination / recognition
- Some working knowledge of ECC, Salesforce , CRM, Microsoft Office
- Candidate must have strong organizational skills with the ability to multi-task and attend to details
- Candidate must also have the ability to create positive customer interactions regardless of negotiation outcomes to ensure ongoing customer satisfaction and brand loyalty
- Candidate should have the ability to respond to periods of high volume and high stress
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Customer Care Agent Healthcare Finnish Resume Examples & Samples
- Documentation and editing of complaints, which are identified in market research activities
- Escalation to regional market leaders and/or to the local consumer care team
- Adherence and improvement of quality standards
- Dutch, French or Arabic native level
- Ability to work in a team and strong communication skills
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Customer Care Agent Dutch, French Resume Examples & Samples
- Ensurance of compliance and regulatory requirements, including documentation and reconciliation
- Usage of appropriate tools and database
- Fluent English skills, written and verbal
- Good German skills to communicate with your team
- Good computer skills
- Experience within a fast moving, customer centric environment
- Customer and service oriented
- Strong process affinity and strong analytic skills
38
Customer Care Agent Resume Examples & Samples
- Strong communication skills and
- Must have strong attention to
- Proficient use of Microsoft
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Customer Care Agent Resume Examples & Samples
- Product Knowledge
- Quality Focus
- Market Knowledge
- Documentation Skills
- Listening
- Phone Skills
- Resolving Conflict
- Analyzing Information
40
Customer Care Agent Resume Examples & Samples
- Call center experience is preferred but not required
- Parking industry experience is preferred but not required
- Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
- Excellent phone, interpersonal, and organizational skills
- Ability to speak, read, and comprehend the English language
- Bi-lingual abilities are preferred but not required
- Demonstrates a sense of urgency and timeliness
- Demonstrates the ability to seek improvement
- Excellent team building and interpersonal skills
41
Customer Care Agent Resume Examples & Samples
- College degree preferred and 1-2 years of Customer service experience in a business environment or equivalent combination of education and experience
- Proficient in MS Office (Word, Excel, and Outlook) and 10 key by touch
- Accurate data-entry skills
- Effective verbal/written communication skills in carrying out job duties with various departments and levels of management
42
Customer Care Agent Resume Examples & Samples
- Respond to and process all customer calls in a prompt and professional manner
- Communicate clearly and respectfully with callers at all times, restating information when necessary to insure the caller’s understanding
- Inform callers of any fees, policies or procedures that may affect the outcome of their call
- Take and process customer payments as necessary
- Input clear, complete and concise documentation in call logs
- Follow-up on pending calls in a timely manner and send fax-required information to district offices as needed
- Complete monthly Customer Service Assessments as required
- Follow procedures to update district office files
- Read the employee log carefully before each shift and act on policy/procedure changes that are indicated
- Attend & participate actively in staff meetings and training sessions
- Manage resolution of PPX calls according to PPX resolve process
- Lock box mail processing and sorting
- Provide “help desk” support for customers with calls or emails questioning on automatic payment (CPO)
- Ability to work independently and within deadlines
- Strong problem-solving skills
- Independent thinking
- Good judgment and Independent decision making
- Ability to work effectively with windows-based computer systems
- Ability to deal effectively & patiently with a wide variety of people
- Ability to file chronologically
- Demonstrate general understanding of computer programs
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Customer Care Agent Resume Examples & Samples
- Providing guidance and online maintenance for the customers on the phone and through email support
- Managing open customer cases while providing continuous visibility to customers and ensuring effective follow-up until full resolutions of customer requests or issues
- Collaborating with all Dell departments and partners to ensure resolution for the best customer experience
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Field Service Suport Customer Care Agent Resume Examples & Samples
- Strong Teamwork skills
- Experience with inbound & outbound Client communications
- Desire to be a part of an important and highly visible Field Support Group
- Motivation to assist our Field Technicians to exceed Client satisfaction
- Proven ability to quickly shift focus from one task to another
- Ability to effectively communicate both verbally and in writing
- Preferred experience with Service Max and/or SFDC
- Preferred MS Word, Excel & Outlook skills
- Preferred-foreign language skills
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Customer Care Agent Resume Examples & Samples
- Extensive experience with AS 400 and EDI protocols
- Previous Fintech experience a plus
- College degree preferred and 2-3 years of customer service experience in a business environment or equivalent combination of education and experience
- Basic mathematical skills including calculating percentages and discounts for customers
- Capable of solving a variety of customer service problems and supporting a range of personalities and customer types
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Customer Care Agent Healthcare Finnish Resume Examples & Samples
- You will develop social media projects and implement necessary procedures
- You will oversee the social media presence for different brands in the the field of baby & beauty products and develop them further
- You will develop and coordinate editorial content
- You will create a positive appearance and presentation throughout all social media channels
- You will evaluate and analyze operations throughout all social media channels
