Customer Care Consultant Resume Samples

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E Lind

Ernestina

Lind

5077 Kiehn Rapids

Detroit

+1 (555) 848 1433

5077 Kiehn Rapids

Detroit

Phone

p +1 (555) 848 1433

Experience Experience

Boston, MA

Customer Care Consultant

Boston, MA

Wilkinson Group

Boston, MA

Customer Care Consultant

Logging, tracking, updating and resolving all service requests from customers in the service management system
Willing to problem solve and provide solutions to mistakes or errors
Problem management
Interact frequently with individual and institutional customers and will work closely with internal customers including Participant Services Group, Operations, Institutional Relationship Management, the Field Consulting Group, Finance, and Public Affairs
Resolve client issues and work to reestablish brand confidence and loyalty
Provide proactive and timely progress and status updates to clients
Works with internal business partners to achieve the best possible outcome in issue resolution

Phoenix, AZ

Customer Care Consultant, Builder

Phoenix, AZ

Ferry, Sauer and Mills

Phoenix, AZ

Customer Care Consultant, Builder

Maintain department standards with accuracy and be flexible in an ever-changing environment in order to provide the highest level of service to our customers
Provide quotes measure packs and process orders for builders
Audit peer’s order entry into the system to ensure accuracy
Provide customers, consumers, and sales employees requested information relative to lead times, estimated time of arrivals, product/technical specifications, policies, vendor buying agreement, cancellation of orders, customer first order program, and replacement
Handle inbound and/or outbound telephone calls from external and internal customers and consumers to take initial orders and resolve issues
Enter orders into system with high level of accuracy and volume
Participate in continuous training on policy, product, and processes

present

Chicago, IL

Customer Care Consultant, Creditea Mexico

Chicago, IL

Reichel-Fahey

present

Chicago, IL

Customer Care Consultant, Creditea Mexico

present

Identify opportunities to grow and develop the business through acting on process improvements and great ideas
Seek to improve business performance
Be aware and focused on performance data and metrics, supporting yourself and the team to improve and exceed targets
Pro-actively manage areas, treating customers as you would like to be treated
You will make outbound customer welcome calls, building connections and ensuring that you embody our digital brand
Look for ways to reduce costs and save money
Look for ways to simplify and automate any administrative processes you are responsible for executing

Education Education

Bachelor’s Degree in Software Engineering

Rowan University

Bachelor’s Degree in Software Engineering

Skills Skills

Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail
Excellent verbal and written communication skills with the ability to interact with external customers
Excellent organizational skills, including ability to multi-task and prioritize workload
Good attention to detail with a high level of accuracy
Ability to remain calm and professional when dealing with challenging customers and dealing with complaints
Ability to cope under pressure and work to productivity and quality targets
Knowledge of Masco Cabinetry products, and ability to read cabinet and countertop layouts
Ability to handle information with the appropriate level of confidentiality and sensitivity
Good interpersonal skills
Good communication skills in both English and Chinese

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Customer Care Consultant With Italian Resume Examples & Samples

Dedicated single point of contact for the targeted customers. Regular proactive contact through customers preferred medium including social media channels. The agent will act as a coordinator of all aspects of the customer's needs
Demonstrate strong emotional intelligence skills leading to effective call control
Provide generic and specific information on the product/ its technology, characteristics, price, infrastructure
Logical approach to problem resolution, gathers facts, takes corrective action, escalates problem at the appropriate stage, ability to work on own initiative to follow up and resolve service requests raised by customer, maintaining professionalism at all times whilst working within strict service level criteria
Handling all customer complaints regarding the sales process
Handling fleet enquiries
Promotion of GME brand through utilization of trade-up opportunities
Effective warm transfers of customers to Retailers in order to maximize lead generation opportunities
Create first class leads that can be converted into sales by the Retailer network
Assist in the internet sales process task resolution
Where necessary liaising with business partners - i.e. GME brand retailers, field managers and internal departments to develop service request resolutions & action plans
1-3 years of work experience in customer facing role
Native level of language (oral and written) – Dutch, Flemish Belgian French/French or Italian
Intermediate-up level of English (understanding trainings/meetings delivered in English)
Ability to type a minimum of 30 words per minute with 90% accuracy
Customer service experience and excellence – enjoys direct contact with customers by phone, displays diplomacy, is polite, remains calm, listens, and apologizes where necessary, always portrays a professional & positive image to the customer
Ability to work under pressure and deal with a customer in demanding situations
Learn quickly in a changing environment, use own initiative and make decisions, ability to prioritize and manage own workload
Excellent written and verbal communication skills in native language, calm and methodical approach, active listening skills, responds with appropriate feedback
Lead Generation maximization – enjoys promotion of opportunities to customers, recognizes trade-up opportunities, ability to build effective relationships between customers and themselves, ability to promote the brand to customers
Ability to develop empathy and trust with the customer in order to resolve their concerns and effectively demonstrate conflict resolution

Customer Care Consultant Resume Examples & Samples

3-5 years of comparable experience in customer service or financial services
1-3 years experience in a transaction processing role within an operations environment
Bachelors’ Degree desired or a combination of education and additional work experience in a financial services environment

Customer Care Consultant Resume Examples & Samples

3-5 years of comparable experience in customer service or financial services required
1-3 years of experience in a transaction processing role within an operations environment required
This position requires 6 & 63 FINRA registrations and state insurance licensing
Must comply with all regulatory requirements and remain in good standing with regulatory agencies
Conflict Management: Ability to manage sensitive client interactions and regain their confidence. Utilize strong listening skills and promote the role of client advocate
Regulatory Reporting: Experience with regulatory requirements surrounding customer complaints
©2015 Teachers Insurance and Annuity Association of America-College Retirement Equities Fund (TIAA-CREF), 730 Third Avenue, New York, NY 10017 C23921

BRT Customer Care Consultant Resume Examples & Samples

18 months to 3 years’ experience in a registered and licensed sales and service role in the financial services field
This position requires FINRA Series 6 and 63 registrations
State life insurance licensing capability in all 50 states
Customer Service: Builds and maintains strong relationships with clients and their representatives. Strives to resolve client’s requests and provides accurate information. Handles stress appropriately while maintaining performance and diplomacy. Utilizes problem solving and conflict resolution skills. Exhibits confidence and an energetic phone presence. Provides distinctive service, defined as better or much better than our competition, and measured by client feedback and retention of assets
Communication: Articulate verbal and written/documentation skills with the ability to communicate with and adapt to a diverse client population. Strong listening skills. Maintains the highest level of professionalism
Job Knowledge: Requires a comprehensive understanding of the features, design and benefits of all TIAA-CREF products and services (retirement, mutual fund, insurance, etc.) and capital markets as well as competitor’s products, services and strategies. Must be able to communicate and clarify complex features and regulations. Understands operational procedures/processes, and balances regulatory and industry acceptable guidelines
Time Management: Effective time management skills. Ability to manage phone time effectively and adhere to schedules including start times, breaks and prep breaks, call handle time, after call work etc. Ability to multi task while handling client requests, maneuvering through systems, probing for information and conversing with clients. Must be flexible, client focused and results oriented
Sales Skills: Ability to work cooperatively with the case manager in order to uncover appropriate sales opportunities. Experience in conveying investment knowledge confidently. Works in tandem with the case manager to ensure suggested products and services meet the client’s needs and objectives
Teamwork: Ability to work closely with internal business partners and with team members. Ability to operate flexibly and independently when appropriate
Technology: Must have strong working knowledge of applications/systems to access and maintain individual customer information. Customer Relationship Management system experience, preferably Siebel, as well as Microsoft Office applications including Outlook

Customer Care Consultant Resume Examples & Samples

Works with internal business partners to achieve the best possible outcome in issue resolution
Conducts research and client outreach to identify the root cause of complaints and address issues before they lead to complaints
Complies with all regulatory requirements when responding to complaints
Interact frequently with individual and institutional customers and will work closely with internal customers including Participant Services Group, Operations, Institutional Relationship Management, the Field Consulting Group, Finance, and Public Affairs
Resolve client issues and work to reestablish brand confidence and loyalty
Required to work collaboratively with peers and other stakeholders in accordance with the TIAA-CREF Way toward continuous improvement in policies, procedures and processes
Actively participate in problem solving, root cause analysis, and recommending solutions to improve efficiency and the client experience
Respond to operational process inquiries and process transaction corrections through the appropriate transaction systems

Customer Care Consultant Resume Examples & Samples

Provide customers, consumers, and sales employees requested information relative to lead times, estimated time of arrivals, product/technical specifications, policies, vendor buying agreement, cancellation of orders, customer first order program, and replacement
Enter orders into system with high level of accuracy and volume
Provide quotes measure packs and process orders for builders
Research payment discrepancies for account receivables
Audit peer’s order entry into the system to ensure accuracy
Participate in continuous training on policy, product, and processes
Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail
Excellent verbal and written communication skills with the ability to interact with external customers

Customer Care Consultant, Builder Resume Examples & Samples

Resolve product and service issues and relay information back to the appropriate department
Handle inbound and/or outbound telephone calls from external and internal customers and consumers to take initial orders and resolve issues
Maintain department standards with accuracy and be flexible in an ever-changing environment in order to provide the highest level of service to our customers
Proficient computer skills required including Microsoft Office Suite
Excellent organizational skills, including ability to multi-task and prioritize workload
Demonstrated successful capability to resolve conflict over sensitive or complex issues
Ability to function at a high level of effectiveness, flexibility, independence and initiative without daily interaction with management
Bachelor’s degree or actively enrolled in a Bachelor’s program
Experience serving the residential construction industry
Advanced knowledge of Microsoft Excel
Knowledge of Masco Cabinetry products, and ability to read cabinet and countertop layouts
Lean Process Experience (Green or Orange Belt, Kaizen, Value Stream Mapping)

New Customer Care Consultant Account Resume Examples & Samples

Considerable (2+ years) customer service experience
Some (1+ years) phone related customer service
Some (1+ years) Sales experience
Familiarity with Microsoft Windows, Word, and Excel applications
Other client specific requirements as necessary
You’ll need to prove that you are reliable—we’ll be counting on you
Must be able to work a flexible schedule including evenings
Strong Navigational Skills

Customer Care Consultant Resume Examples & Samples

Solving incidents in customer environment and escalating them if needed
Problem management
Help-desk activities: Case management, customer communication
Installing and upgrading demo and customer environments
Sales support: Tender responses to technical questions, demo environment preparation and being technical expert in pre-sales meetings
Customer account development and relationship management
Maintaining documentation about customer environment
Bachelor or Master’s degree in Software Engineering or other relevant education
SQL (Microsoft and/or Sybase) knowledge
Windows server experience
Willingness to learn customer
Strong relevant working experience
Experience and knowledge about VMWare environment
Experience and knowledge about IT networks
Taking actively responsibilities and drive problems to closure also outside own expertise
Willingness to work both individually and as part of the team

Customer Care Consultant Resume Examples & Samples

Have experience of sales, telemarketing and appointment booking
Have a confident and outgoing nature with good communication skills
Are mature, independent and able to manage own time
Are organized and efficient
Must posses at least SPM/"O" Level,STPM/"A" Level or higher

Customer Care Consultant Resume Examples & Samples

Answering calls and emails in a timely manner
Recognising sales lead or retention opportunities through your excellent questioning skills
Ensuring customer account information remains accurate and up-to-date
Identifying patterns in customer behavior and interaction, and sharing ideas to improving the experience
At least 2 years inbound call centre experience, including email correspondence
A passion for service excellence
Strong attention to detail, critical thinking and problem solving
That you have owned a customer issue through to its resolution
Experience working within a B2B or banking/finance call centre highly desired
Tertiary qualifications in a business related discipline an advantage

Mortgage Customer Care Consultant Resume Examples & Samples

Answer incoming mortgage customers’ calls and provide requested information – use your unique skills to prevent returned calls within a 7 day window
Handle customer requests professionally and sympathetically
Exceed client and company performance expectations – there are no limits to your success
Maintain customer account information and records – track vital info
Participate actively on a team working together to solve customer issues – work within a support system
Interact with client departments when escalations are required
A High School Diploma or equivalent
A minimum of 2 years’ experience in a mortgage-servicing environment
Customer Service experience and a strong customer focus
Familiarity with HUD Mortgage Servicing requirements and HECM loan programs
Knowledge of lending institutions, mortgage servicing activities, and HUD regulations governing home mortgage programs
The ability to handle stress, show empathy, and not take difficult customers personally
Proficiency in Microsoft Office, internet, basic PC, and keyboarding skills with the ability to type 30 wpm
The ability to learn client driven material - self-motivated, detail oriented, and organized
The ability to work in a team environment accepting responsibility for decisions
The ability to adhere to Sutherland’s policies and procedures
Bi-lingual English/Spanish talents (a plus)

Customer Care Consultant Resume Examples & Samples

Helpdesk activities: Case management, customer communication
Customer service meetings
Creating and maintaining documentation about customer environment
Support and cooperate with other team members (sales, installation and upgrade team, Application Consultants, Integration Consultants)
Willingness to learn customer environment
Willingness to travel and has valid driver’s license
Fluency in Swedish/Danish and English
Taking actively responsibilities and drive problems to closure also outside own area of expertise

Customer Care Consultant Resume Examples & Samples

Take ownership for any problems or issues encountered by customer and act as a primary point of contact for customers, be the Customer advocate internally in Maersk Line
Handle and resolve customer complaints with relevant desks to improve customer experience with Maersk Line
Identify and analyze root causes for issues escalated by customers to Maersk Line and identify means of preventing future occurrence
Prompt execution of exceptional handling cases while actively keeping customers and relevant stakeholders informed on the progress
Guide new and returning customers with end to end shipping services through the on-boarding program for import shipments
Support customer on best use of available e-commerce channels and applications leading to the improvements of customer felt turntime
Engage customers in performance reviews to discuss agreed performance standards and expectations with objective to constantly do better for the customers
Build and manage (internal/external) customer relationships through regular and scheduled sessions to discuss issues at hand and improvement opportunities
Be familiar with cargo / commercial claims policy and its impact on company assets and guide customers best possible through any potential claim situation
Be aware of demurrage and detention implications and its impact on company revenue
As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence
Monitor process and result measures by support functions and identify opportunities to improve customer experience through customer felt measurements
Maintain open communication channels with 1Team Customer Service, monitor execution of processes and transactional tasks while remaining accountable for end results
Utilizes available systems to detect longstanding containers at transhipment and destination ports. Engage local operations to ensure cargo remain on schedule while maintain proactive communication to customers
Support and coordinate with 1Team Customer Service to ensure arrival notice and manifest is sent on time and related documentation task is resolve for swift cargo collection by consignee
Have an active dialogue with local customs to resolve manifest and cargo declaration issues while seeking opportunities to eliminate future issues to reduce delay on cargo clearing by consignee
Handle carrier initiated exceptions and customer initiated requests according to Standard Operating Procedures (SOP)s and guidelines – and challenge these where relevant or where improvement opportunities are identified

Customer Care Consultant Resume Examples & Samples

Handle Customer Service issues for MCC Transport in a timely, efficient and professional manner
Provide the highest level of service to the Customer by accepting and confirming the booking within agreed deadline
Deliver and maintain the highest quality customer service level with the aim of achieving business retention and customer's loyalty
Ensure MCC Policies, guidelines and procedures are adhered to. Also local, national and international rules and regulations related to shipping activities
Support the Counter to overcome all issues to Customers
Support the Global Shared Centre in servicing the Customers
Support the Sales teams in servicing the Customers
Understand and applying system updates according to Standard Operating Procedures (SOP)s and guidelines
Communicate with internal and external customers in a professional manner

Customer Care Consultant, Creditea Mexico Resume Examples & Samples

Fluent in verbal and written Spanish and business English(essential)
Innovative, inquisitive
A great communicator and listener
Strong organizational skills to prioritize tasks and maintain an organized, professional office
Attention to detail and be results focused
Self-assured: cool and calm under pressure. Demonstrated skill of following through on tasks and look for opportunities to step up to new challenges
Be self-motivated and commercially minded
Proactive and performance driven nature
Be flexible and welcome change/improvements
Likes to put themselves outside their comfort zone and maximize personal growth
Independent problem solving abilities and positive attitude
Ability to work within an ambiguous environment, and create appropriate structure and processes
Working with customers
How to provide great customer service
Good MS Office tools knowledge: Word, Excel, PowerPoint, Outlook, Skype
Customer service experience (Essential)
Worked within digital financial services (Desirable)
Experience in driving sales, personally and also as part of a sales team (Desirable)
Minimum of 6 months – 1 year experience in a fast-paced office environment (Desirable)

Customer Care Consultant Resume Examples & Samples

Delivering exceptional customer service face to face and over the phone, booking orders using dealership booking software in challenging time and cost restraints, being mindful of customer satisfaction and retention
Ensuring the smooth transition of communication between the customer area and the workshop, scheduling workloads in consideration of workshop capability and staff rostering
Building strong rapport and relationships with existing and potential customers, with the aim of increasing the Service Department revenue & customer awareness of other dealership services & products
Ensuring that all technical fault rectification is communicated to customers in a manner which can be easily understood and ensuring that after servicing, vehicles have been cleaned prior to customer collection
Preparing invoices, allocating and finishing repair orders, ensuring information is accurate and vehicles have been tested and cleaned prior to their return to customers
Maintaining unwavering commitment to MBAuP policies, procedures & dealership pricing terms, upholding company reputation and credibility at all times through ethical practices & procedures when dealing with customers

Customer Care Consultant Resume Examples & Samples

Ensure all customer enquiries via hotline, counter, correspondence are handled and resolved in a quality services
Provide "Quality Options and Solutions" to customer requests in order to best meet their needs from end to end process
Log all the call data on a timely and accurate basis
Handle the customer complaints and escalate to relevant parties when appropriate
Candidate who has customer services experience in call centre environment is preferable
Knowledge in life insurance products definitely is an advantage
Good communication skills and interpersonal skills
Good command in Cantonese, English and Mandarin
It is a temporary employment which may be last for 3 to 6 months; employment extension is subject to candidate's performance and business needs

Customer Care Consultant Resume Examples & Samples

Delivering exceptional customer service face-to-face and over the phone, booking orders using booking software in challenging time and cost restraints, being mindful of customer satisfaction and retention
Building strong rapport and relationships with existing and potential customers, with the aim of increasing the Service Department revenue by creating customer awareness of other dealership services and products
Ensuring that all technical fault rectification is communicated to customers in a manner which can be easily understood
Maintaining unwavering commitment to MBAuP policies, procedures and dealership pricing terms, upholding company reputation and credibility at all times through ethical practices and procedures when dealing with customers

Customer Care Consultant Resume Examples & Samples

Process all tasks from the Every Customer Counts customer portal including but not limited to service up-grades, EPC up-dates/chases, price changes, booking viewing appointments, in-putting new instructions, recording offers, recording sales and processing withdrawals
Processing all valuation requests and allocating all valuation appointments as quickly as possible
Process all tasks from R@dius within a timely manner and accurately recording them on internal systems within agreed SLA timeframes
Producing a variety of correspondence to vendors and purchasers alike including Memorandums of Sale and Exchange Invoices
Reply to email correspondence in a professional and courteous manner
Liaise daily with Listers, branches and vendors to ensure good communication and customer service standards are adhered to in the process
Interpreting data linked to geographical location, availability and performance in order to appoint the Lister with the highest chance of conversion in the maximum amount of appointments
Demonstrating the ability to "think on your feet" to successfully coordinate short notice appointment requests and/or rearrange cancelled appointments
Take responsibility for proactively liaising with Listers to coordinate appointment times
Liaising on a daily basis with internal and external colleagues including 3rd party suppliers to ensure that appointments are allocated in a timely fashion, are convenient for all parties and that processes are function as planned
Prioritising workload effectively to meet customer expectations and working within agreed SLA`s to ensure that the maximum amount of valuations are attended each week in line with customer demand and to ensure that appointment requests are confirmed as quickly as possible
Proactively sense check systems in case appointments have been booked incorrectly or tasks not sent in order to minimise missed appointments and customer dissatisfaction
Regularly remind branch staff to complete and submit market appraisal forms in order to allow Listers better chance of conversion
Up-date weekly Errors Log and submit this for distribution to RPD`s
Accurately log all in-bound and out-bound work for MI purposes and future capacity planning
Provide first point of contact and support via telephony for both branches and customers alike regarding portal queries and complex technical issues
Take responsibility for handling all queries in the ECCSupport inbox which may include general queries and may range to more complex technical queries that require liaising with the Testing Team, Project Team, Apex and the LaunchPad Team
Record accurate details linked to issues that require logging on Zendesk (Apex) and monitoring these for SLA adherence as per inter-company agreement
To proactively take the time to understand complicated technical issues, why they happen and what the work around will be
Willing to problem solve and provide solutions to mistakes or errors
Communicate out to the branch network regarding any process changes, procedural errors and useful reminders
Supporting the LaunchPad Team with regards to manually creating Connexus and Portal log ins for branches ready for launch with Every Customer Counts
Contributing to the on-going development of processes and procedures within Every Customer Counts and the National Jupiter Roll Out
Offer support to Launch Days and Training Days where required
Provide support via multi-media channels such as web chat
Working in conjunction with the Project Team, Development Team and the LaunchPad Team to ensure that processes are as seamless as possible whilst in a manual format this may include attending workshops and/or project meetings
All other related administrative duties
Flexibility and willingness to learn new skills or processes as and when required
Fast learner in an ever adapting and changing role
Great team player who enjoys working as part of team to achieve common goals
Passion for delivering excellent customer service
Ability to remain calm and professional when dealing with challenging customers and dealing with complaints
Computer literate with experience of Microsoft Office, Excel and Word
Experience in touch and audio typing
High degree of accuracy in English and Maths
Excellent organisation, prioritisation and planning skills
Courteous and professional at all times to both customers and fellow employees
Ability to cope under pressure and work to productivity and quality targets
Good attention to detail with a high level of accuracy
Reliable, trustworthy and acts with integrity
Ability to follow directions competently
Ability to handle information with the appropriate level of confidentiality and sensitivity
Conduct, personal appearance and attitude reflect a positive image for the Company
Ability to work in a team and on own initiative
Flexible to different shift patterns and rotas in line with business demand

Customer Care Consultant Resume Examples & Samples

Provide an exceptional, accurate and timely client experience during every interaction, with end to end accountability
Work collaboratively with internal teams to ensure quick resolution
Participate in regular team workshops to provide feedback regarding process improvements and to improve the client experience
Manage complaints received from Macquarie clients, including full investigation and reporting
Quality monitoring of phone based interactions with Macquarie clients and provide feedback on the quality of the calls
Point of escalation and advice for CAS consultants, Team Leaders, BDM's and TRM's

Customer Care Consultant Resume Examples & Samples

Answering phone calls, emails and processing web forms in a timely manner, adhering to the Service Level Agreements (SLA)
Logging, tracking, updating and resolving all service requests from customers in the service management system
Provide customers with an exceptional service experience
Deal with complex, specialized issues. Training will be provided
Resolve as many requests as possible on “first contact”
Provide proactive and timely progress and status updates to clients
Contribute to a positive business relationship with customers
Act as a subject matter expert (SME)
Prior experience in a customer service role
High standard of written and communication skills
Good numerical and problem solving skills
Ability to work with minimal direct supervision
Passionate about exceeding personal and team goals
Able to build trust and show integrity
Be courageous by being accountable, proactive and innovative
Show care by listening carefully, seeking feedback and being customer service driven
Ability to solve problems by being collaborative, creative and analytical
Contribute to a vibrant environment by being energetic, enthusiastic and engaged in everything you do
Ability to adapt in a changing environment

Customer Care Consultant Resume Examples & Samples

Minimum 3 years of relevant experience in customer service, preferably in call centre/hotline environment
Experience in insurance / banking / financial services industry is preferable
IIQE paper I, III and V
Good communication skills in both English and Chinese
Good organizational and time management skills whilst working accurately and meeting deadline

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