Customer Care Specialist Resume Samples

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JW
J Will
Julie
Will
28691 Dawn Expressway
Chicago
IL
+1 (555) 280 6101
28691 Dawn Expressway
Chicago
IL
Phone
p +1 (555) 280 6101
Experience Experience
Dallas, TX
Customer Care Specialist
Dallas, TX
Wilkinson, Leffler and Breitenberg
Dallas, TX
Customer Care Specialist
  • Creates critical paperwork for the Customer and develops knowledge on how to make corrections, split orders and work multiple orders
  • Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
  • Keep apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness
  • Create or make changes to existing rebate agreements in SAP, ensure proper Finance Management approvals are in place and process billing history adjustments
  • Develop and monitor work guidance and performance measures to meet goals for delivery of service
  • Track related work activity for business process reporting & workload management
  • Establishes and maintains productive working relationships with customers, Key Account Managers, production, warehouses and other Company employees
Los Angeles, CA
Customer Care Specialist Shift
Los Angeles, CA
Mayert-Goodwin
Los Angeles, CA
Customer Care Specialist Shift
  • Process Restaurant transactions: contract/payment inquiries, change or update account settings, and assist Restaurants with questions and orders via phone, email, fax, and traditional mail
  • Respond to Restaurant complaints and service-related inquiries professionally and compassionately and work with Restaurant Care management team to successfully address escalated concerns
  • Professionally handle incoming requests from Restaurants and ensure tools and resources are best utilized to resolve concerns
  • Maintain a balance between company policy and Restaurant benefit in decision making
  • Operate as the lead point of contact for any and all matters
  • Collaborate with other departments including Customer Care, Restaurant Tech Support, and Data Operations to research and resolve Restaurant and internal inquiries
  • Support department quality assurance program by meeting Restaurant Care dashboard performance standards, service response time objectives across all contact channels
present
Houston, TX
Senior Customer Care Specialist
Houston, TX
Keeling-Stehr
present
Houston, TX
Senior Customer Care Specialist
present
  • Works partially under direct supervision and mostly independently under established procedures to accomplish assigned tasks
  • Respond to Divisional Sales Managers and National Account Managers requests for customer service issues
  • Develops and maintains positive customer relationships
  • Based on interpretation, make decisions on cancellation and endorsement eligibility and what effective date should be used
  • Creates written drafts for correspondence, and seeks Compliance approval when necessary
  • Works with customers and internal resources to coordinate contract renewals
  • Networks within the account to find new opportunities and new contacts
Education Education
Bachelor’s Degree in Commitment
Bachelor’s Degree in Commitment
University of California, Santa Barbara
Bachelor’s Degree in Commitment
Skills Skills
  • Ability to demonstrate professionalism and good judgment to provide excellent customer service
  • Ability to quickly learn new tools and process. Ability to understand and retain details. Eager to learn and advance. Intuitive
  • - Ability to work independently and excellent attention to detail
  • Highly organized with demonstrated attention to detail and ability to meet deadlines and multi-task. Understands importance of sense of urgency
  • Professionalism, with ability to balance urgency and decisiveness with customer service relationship skills and attention to detail
  • Good knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
  • Display ability to learn and advance to good working knowledge of company systems within short period of time
  • Proficient in time management; the ability to organize and manage multiple priorities
  • Ability to maintain a typing proficiency at the rate of 35 words per minute
  • Basic computer skills including ability to create and edit spreadsheets and emails
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15 Customer Care Specialist resume templates

1

Customer Care Specialist Resume Examples & Samples

  • Employees working in the Englewood offices are eligible to participate in our telework program, working from home up to two days a week
  • Employees working in the Englewood offices may be asked to travel 1-2 times per year for training or to attend industry conferences
  • Receive inbound phone calls and emails from subscribers requesting assistance with programming: questions, requests, and issues, as well as technical support for online and mobile applications
  • Follow up with subscriber’s issues through outbound phone calls and emails
  • Troubleshoot and resolve website, application, and other content distribution platform issues as necessary
  • Escalate issues when appropriate with accurate, up to date information
  • Ensure phone, email, social media, and outside agencies problems are resolved in accordance to Starz service level agreements
  • Log and manage customer communications in a ticketing system
  • Other tasks and duties as assigned
  • Demonstrated experience providing either internal or external service support (help desk, call center, etc); And/or training; And/or equivalent combination of education and experience
  • Experience with communicating directly to external customers
  • Experience working with non-technical personnel
  • Strong problem solving and troubleshooting skills
  • Eagerness and ability to learn and be trained on the specific processes required for the position
2

Customer Care Specialist Resume Examples & Samples

  • 1 year minimum of Call Center experience. Recent work experience (last 4 years)
  • 1 year minimum of previous Customer Service Experience (preferably on the phone)
  • Bi-lingual English/Spanish. Excellent written and verbal communication skills - Must be able to read, write, and speak English and Spanish
  • Intermediate level - Computer skills: MS Word and Excel
  • Ability to work an 8 hr. shift between 8 am to 8 pm Monday through Friday with the flexibility to work overtime based on business needs
  • During Open Enrollment October 7th – February 24th - Must have the ability to work an 8 hr. shift between 8 am to 8 pm Monday through Sunday (Saturday OR Sunday), 5 days per week, with the flexibility to work overtime based on business needs
  • Possible travel for first 8 weeks for training to Doral
  • Previous Healthcare experience
3

Customer Care Specialist Resume Examples & Samples

  • Able to Type 30-35 Words Per Minute. No Errors
  • Computer Skills – Intermediate (utilize dual monitors, several applications at once)
  • Able to resolve problems by clarifying issue, and forwarding requests
  • Maintains call center database by entering information
  • Good basic communication skills /good grammar/ basic writing skills
  • Ability to pass a criminal background check and drug screen
  • Strict 90 day Punctual / Perfect Attendance Policy
  • Zero Tolerance for absences, tardiness, early departures during initial training period (including classroom and floor training - 30days)
  • Current mandatory overtime on Mondays and Tuesdays – Hours Worked are 7:30 AM– 6:00 PM Preferred
  • 1-2 years Call Center Experience
4

MRA Customer Care Specialist Resume Examples & Samples

  • Proficient in all Microsoft Office Programs
  • Strong attention to detail and ability to multi task
  • Excellent communication skills both written & verbal
5

Right Source Customer Care Specialist Resume Examples & Samples

  • Prior experience with multi-tasking with an emphasis on typing
  • Must be available to work any 8 to 10 hour shift Monday - Friday 6:45 AM - 8 PM and Saturday 6:45 AM - 5:30 PM
  • 3 – 5 years of inbound call center experience
  • Background in healthcare or pharmacy
6

Customer Care Specialist Resume Examples & Samples

  • HS Diploma is required
  • MS Office Skills required
  • 2-3 years of experiences in Customer services
  • Must be able to work early hours
7

Customer Care Specialist Resume Examples & Samples

  • Answer general inquiries related to various DCFS programs received either through written or telephone correspondence and provide basic case information
  • Performs customer needs analysis and informs customers of services and resources available to them
  • Achieve results through knowledge, empathy and commitment
  • Maintains adherence (attendance, punctuality, use of AUX time). ·
8

Customer Care Specialist Resume Examples & Samples

  • Minimal High School Diploma or GED
  • 1 year minimum of Call Center experience
  • 1 year minimum of previous customer service experience
  • Bi-lingual English and Spanish. Excellent written and verbal communication skills. Must be able to read, write, and speak English and Spanish
  • Demonstrates strong verbal communication skills
  • Intermediate level computer skills in Word and Excel
  • Ability to work an 8 hour shift anytime between the hours of 8 a.m. to 8 p.m., Monday through Friday with the flexibility to work overtime based on business needs
  • Prior healthcare experience
9

Senior Customer Care Specialist Resume Examples & Samples

  • Handles high level, high risk complaints from Executive Offices, Regulatory Agencies and other sources/channels
  • Handles complaints directly from Executive and Senior Management and is responsible for resolution and follow up regarding these complaints. Communicates findings via preparation of an Executive Summary to management
  • Possess knowledge of regulations and laws to enable candidate to exercise independent analysis of root cause to ensure complaint responses comply with regulatory and legal expectations and requirements
  • Ability to independently identify opportunities to improve products, services and processes within the department or bank-wide
  • Act as a liasion between the Customer Care Department, Centralized Compliance Department, Legal and other internal business partners to align expectations, enhance knowledge and processes in Customer Care and build strong working relationships. Incorporate recommended changes and enhancements in the complaint handling process from these relationships into the Customer Care department, including training other Specialists in the unit
  • Effectively investigate and resolve customer complaints with accurate information, utilizing judgment, operation and technical knowledge
  • Exercise decision-making based on product, systems, policy and branch operations knowledge
  • Adhere to associated Service Level Agreements (SLA’s)
  • Creates written drafts for correspondence, and seeks Compliance approval when necessary
  • Issues timely and accurate documentation and correspondence to customers and departments
  • Maintains accurate documentation on departmental database and electronic files
  • Prioritize problems as they arise
  • Escalates for guidance when necessary
  • Performs audits and control monitoring with respect to complaint responses, executive summaries and root cause analysis within department as needed
  • Promotes and explains our products/services to customers on an ongoing basis in order to maximize opportunities
  • Committee and project participation as needed
  • Covers the Customer Care Specialist II responsibilities when necessary
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management
  • Promote an environment that supports diversity and reflects the M&T Bank brand
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
  • Associates Degree plus four years of escalated customer service experience
  • In lieu of degree, six years of customer service experience with four years of escalated customer service experience
  • Proficient in Microsoft Office (MS Excel and Word)
  • Banking experience preferred
  • Recent law school graduate or paralegal experience
  • Legal or Compliance background beneficial
  • Detailed knowledge of all M&T systems/applications
  • Excellent decision-making skills based on extensive product, systems, policy and branch operations knowledge
  • Ability to interface with all levels throughout organization
  • Respect all matters of confidentiality associated with the bank, customers and employees
  • Maintain knowledge and understanding of all operations, policies and procedures
  • Analytical, accurate and detail-oriented while working under pressure
  • Demonstrate an ability to remain organized while handling and prioritizing multiple problems and initiatives in a fast paced environment
10

Member Orientation Customer Care Specialist Resume Examples & Samples

  • Fluent in English and Spanish, with ability to speak, read and write both
  • Proficiency Microsoft Office Programs, including Word and Excel
  • Knowledge of PowerPoint and Access
  • 2 years previous Call Center or related customer service experience
11

Senior Customer Care Specialist Resume Examples & Samples

  • Leverage system and application documentation to create identify and create support requirements and collateral
  • 5-10 years experience in customer support or related software industry experience
  • Experience with dDesign and implementation of SaaS and/or eCommerce support programs and solutions
  • Prior product, program or support management background
  • Proven results in delighting and satisfying customers through direct interactions
  • Excellent planner
  • Schedule driven
  • Decision driver
  • Great listener
  • Business savvy
  • Highly accountable
  • Impact focused
  • Globally aware
12

Homeowners Asst Customer Care Specialist Resume Examples & Samples

  • Analyze the borrower situations and requests. Responding to all borrower inquiries in a timely manner
  • Commitment to a sound customer experience and dedication to assist the borrower with any loan questions including but not limited to Loss Mitigation, Foreclosure, Bankruptcy, Escrow or related Customer Service issues when applicable
  • Knowledge of all Loss Mitigation options offered by Fifth Third Bank and available to the borrower
  • Must be able to provide the borrower on the actions needed to be evaluated for Loss Mitigation options, specifically the application process, pending deadlines and the denial appeal process if applicable
  • Welcome calls to the borrower
  • Full and complete servicing system documentation on all borrower contact and contact attempts
  • Ability to provide timely live telephonic responses to all customer inquiries regarding the Loss Mitigation application process or other loan related inquiries
  • Responds and researches customer inquiries. Researches appropriate course of action. Follows up with management when needed to escalate potential issues
  • Extensive knowledge of FiServ, ALS, CACS, COMIT and ACE
  • Review foreclosure holds and pending foreclosure action for accuracy. Possessing full knowledge of circumstances under which Fifth Third may make a referral to foreclosure
  • Ensure timeline are being met
  • Continue to monitor loan resolution status from 45 day delinquent through the Loss Mitigation effort and until Foreclosure sale. Acknowledging special GÇ£continuity of contactGÇ¥ designation and responsibility does not end until the loan is current for athree consecutive months
  • Ensures that all required documentation is made available to management for problem resolution
  • Corresponds with borrower on account status and progress
  • Updates records to ensure that the customer has received the appropriate assistance, and that Fifth Third Bank has knowledge of the location and condition of the collateral
  • Reviews and analyzes pay histories and customer records
  • Ensures system is properly updated for monthly reporting
  • Performs other duties as assigned by the management team
  • Interacts with numerous internal departments to obtain information and complete research necessary for customer inquiries
  • Assist internal departments with following up on missing Loss Mitigation application documents
  • Minimum 2 years Collections or Default Servicing experience
  • Intermediate proficiency level in Microsoft Word and Excel
  • Understanding of collections and default servicing practices. Loss Mitigation, foreclosure, bankruptcy and REO experience preferred
  • Ability to evaluate a customer’s situation without judgment being a customer advocate
  • Excellent customer service skills with both external and internal customers
  • Required to know & adhere to FDCPA / Privacy Act / state laws as well as other bank policies and investor requirements in regards to collection guidelines
  • Strong telephone and follow-up skills, and the ability to meet deadlines
  • Working knowledge of collection processes and procedures required
  • Must be able to work in a team environment to interact with employees and all levels of the organizations
13

Customer Care Specialist Resume Examples & Samples

  • MS Office Skills Required
  • 2-3 Years Of Expirience In Costumer Service
  • Must Be Able To Work Early Hours
14

Humanavitality Customer Care Specialist Resume Examples & Samples

  • Proficiency in all Microsoft Office Programs including Word and Excel
  • Capacity to maintain confidentiality
  • Excellent written and verbal communication skills
  • Availability to attend training - (5 weeks) 8:00 AM - 4:30 PM Monday - Friday
15

Call Centre Customer Care Specialist Resume Examples & Samples

  • 1 year in a customer service position
  • Proficiency in a PC-Windows environment, with strong keyboarding skills (minimum typing speed of 30 wpm)
  • Dynamic interpersonal and communication skills
  • Strong team focus
  • Start Date: July 13, 2015
16

Customer Care Specialist Resume Examples & Samples

  • Preferred Call Center or Administrative experience
  • Superior typing skills are required
  • Must be able to adapt and learn quickly
17

Customer Care Specialist Resume Examples & Samples

  • Comfortable working in a team environment
  • General knowledge of computer functions
  • Ability to work any shift between 7:45 am -11 PM, Monday-Sunday
18

Licensed Health Customer Care Specialist Resume Examples & Samples

  • Answer incoming calls from members
  • Determine the nature and resolution of customer issues and questions
  • Research and resolve member inquiries
  • Achieve specific call targets to include quality, average handle time and overall customer satisfaction
  • Other customer service related duties as assigned
  • Give direction to members on their Medicare accounts
  • Health Insurance active License MANDATORY
  • High School Diploma (or equivalent)
  • Minimum one year prior customer service experience working with seniors involved in Medicare enrollment, call center operations, and responding to problems or enrollment issues
  • Must be skilled in handling senior citizens, working with seniors who are difficult or challenged in communicating, and be able to ask questions that address
  • Ability to learn new materials and be able to retain important statistics and information that could be important to retiree understanding of advantages of Medicare Advantage plans
  • Previous experience with Healthcare or related field preferred
  • Strong verbal and written communication abilities; effective interpersonal skills
  • Solid analytical and problem solving abilities
  • Strong quality orientation; attention to detail; ability to learn and adhere to compliance/ audit requirements
  • Strong organizational and follow up skills; ability to effectively multi-task and maintain composure in a high-volume environment
  • Team oriented; flexible to change
  • Solid business acumen and process orientation
  • Must be computer skilled to learn and operate the case management software that is installed in the call center - proficiency with MS Word, Excel and PowerPoint. Solid technical aptitude required
  • Demonstrated reliability and dependability
  • Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion
  • Ability to pass a background investigation and drug screen
  • Medicare generally, including Medicare coverage, Medicare benefits, Medicare eligibility, Medicare premiums, Medicare provider participation; similarities and differences between traditional Medicare works versus Medicare Advantage
  • The specific details and differences between Medicare Advantage, Prescription Drug Plans, Medigap and other insurance products
  • Medicare’s eligibility procedures; ability to explain eligibility issues and differences between group health plan eligibility and Medicare eligibility rules
  • Hours of operation will be Monday through Saturday 8 AM - 9 PM ET.*
19

Customer Care Specialist Resume Examples & Samples

  • Demonstrate a high level of understanding of customer needs in a fast-paced team environment
  • Facilitate problem resolution and first call response to increase customer satisfaction
  • Support internal and external customers with facilitating and administrating processes for pre-owned, Demonstrative and returned equipment
  • Ensure timely and accurate responses to customer inquiries on billing inquires, payment application discrepancies, and other miscellaneous matters pertaining to their account
  • Responsible for the follow up and collection of customer insurance renewals and financial statements
  • Partner with customers to assist in clearing miscellaneous unidentified/unapplied amounts on their accounts according to company policy guidelines
  • Provide customers with specific reports as required
  • Team player who can liaise with various departments in order to satisfy customer requirements and inquiries
  • “COMS” expertise to enable business growth by increasing customer experience
  • Continually train on proprietary system enhancements in order to enhance ability to service customer requests more efficiently and effectively
  • Administrative compliance requirements for live cheque process
  • Adhere to records management guidelines
  • Liaison with Genpact resources to optimize customer experience results
  • Drive simplification through Simplean initiatives
  • Bilingual English/French is essential for this role - ability to read and write in both official languages at a professional level for the interpretation of manuals, policies, and procedures
  • High School Diploma or College
  • Minimum 3-5 years’ experience in customer service role in leasing, financial services or call centre environment
  • Strong technical aptitude in Microsoft Office applications
  • Must be able to work shifts between 8:30am – 7:00pm
  • Energetic quick learner who enjoys working with Customers
  • Should be able to operate well in a fast paced, multi-tasking environment
  • Must be organized, proficient in basic mathematics, and demonstrate problem solving abilities
  • Excellent communication, interpersonal and customer service skills
  • Should have sound practical judgment of priorities and time management
  • Communicate professionally and effectively with all levels of the organization
  • Bachelor’s Degree in business or related field
  • Working knowledge of leasing and loan products
20

Customer Care Specialist Resume Examples & Samples

  • Effective communication with consumers by composing accurate, prompt and effective replies to consumer contacts
  • Develop a basic knowledge of company services and all products including product composition and package directions
  • Adhere to all company policies and guidelines
  • Bilingual (Spanish) preference
21

Customer Care Specialist Resume Examples & Samples

  • Provide outstanding service and create an exceptional customer experience while maintaining established service levels
  • Respond to customer inquiries regarding product availability, status of prior orders, medical billing, EOB’s, claims, and invoices
  • Ensure status of account is current and update all outdated information
  • Possess thorough knowledge of client’s healthcare products and services upon completion of requisite training
  • Provide customer service with courtesy, integrity and efficiency to exceed customer expectations
  • Accurately document accounts in a detailed and timely fashion on all customer contacts according to the database parameters and the guidelines defined within the respective Standard Operating Procedures (SOP’s)
  • Prior experience in healthcare, medical billing, and/or customer service highly preferred
  • Knowledge of Medicare/Medicaid, medical insurance, and claims processing preferred
  • Efficient and effective verbal and written communication and listening skills required
  • Strong computer and keyboard ability: Microsoft Word, Microsoft Outlook, and the ability to learn multiple databases required
  • Ability to multitask during a conversation, combining listening skills, talking, typing, and system research simultaneously required
  • Well-developed problem analysis skills with proven ability to make quick and effective independent decisions required
  • Ability to demonstrate the willingness to professionally cooperate with others and work in a team environment required
  • Proven ability to meet established (KPI’s) Key Performance Indicators
  • Proven ability to professionally receive developmental and positive feedback from coaches and supervisory staff. * *
22

Customer Care Specialist Resume Examples & Samples

  • Determine and providing accurate first contact Resolution and key on demand data within HR matters,
  • Managing employee issues end to end,
  • Conducting appropriate research and analysis according to each request,
  • Ensuring proper understanding of employee’s needs or concerns,
  • Communicating with professionalism while building a trust relationship to become the first and main point of contact for the employees,
  • Following up when cases need to be escalated with all parties involved,
  • Ensures all service request are recorded in Salesforce as a case, ensuring accurate and timely keying in of data,
  • Review and act on client feedback to help improve service delivery
23

Customer Care Specialist Resume Examples & Samples

  • Build lasting, trusting relationships with members
  • Help members navigate health and wellness opportunities
  • Influence members decision to adopt guidance provided
  • Proactively educate members through their preferred method of communication such as phone, email, web chat, social
  • Receive, document and own to resolution member inquiries by using established best practices including reaching out to other areas for coordination of resolution
  • Share best practices and lessons learned
  • Actively engage in Humana’s culture of wellness
  • Experience working in a customer service setting
  • You must be available to work an assigned shift between the hours of 8 a.m. and 8 p.m. Shifts can change at any time based on business need
  • Ability to learn and then multi-task using several computer programs, such as Customer relationship management systems, Word, Excel, internet and database software
  • Personal accountability for work and productivity
  • Exhibits agility, adaptability and openness to new ways of thinking and operating
  • Passion and tenacity for issue resolution
  • Ability to demonstrate patience and empathy for our members
  • Past experience with multiple service channels i.e. phone, chat, email, social
24

Customer Care Specialist Resume Examples & Samples

  • You must be available to work assigned shift between the hours of 7 A.M. and 8 P.M. Shifts can change at any time based on business needs
  • Ability to work independently with little to no supervision
  • Proficiency in Microsoft Office Programs, including Word, Outlook, and Excel
25

DC Customer Care Specialist Resume Examples & Samples

  • Informs customers about services available and assesses customer needs
  • Prepares standard reports to track workload, response time and quality of input
  • Must have at least a High School Diploma or GED
26

Customer Care Specialist Resume Examples & Samples

  • Utilize the call tracking application to identify records requiring research
  • Perform research and document resolution in Call Tracking and follow up with respective MCO when needed
  • Communicate research results to members of the Self-Directed community as needed
  • Assist in the identification of areas in which additional training would benefit Call Center Agents
  • Answer incoming Xerox Self-Directed Community Benefit calls during peak periods, if necessary
  • Ensure research requests are completed in adherence to stated service level agreements
  • Facilitates call center escalations
  • Assists Members/Support Brokers/Care Coordinators/UM Nurse reviewers with Self-Directed Community benefit fiscal management agency questions
  • Assists Employees with payroll reports
  • Provides individual one-on-one provider or group trainings
  • Provides Webcast training
  • Must have experience with public speaking and presentations
  • Must be available to travel and be flexible to travel on short notice
  • Demonstrated experience with elderly and disabled individuals and their families
  • Must demonstrate an ability to work independently, but also as part of a team
  • Must demonstrate the ability to work in a fast-paced, production oriented environment and be able to work under stressful, time sensitive deadlines
  • Required to work hours necessary to accomplish tasks which includes overtime
  • Must have excellent attendance and reliability
  • Must have excellent oral and written communication skills, and demonstrated analytical skills
  • Must have experience with Microsoft Office products
  • Projects as assigned
27

Customer Care Specialist Resume Examples & Samples

  • Customer Care experience in the Communications or Mass Media Industry in an office environment. (Previous work experience in such companies as Comcast, Cablevision, Satellite companies preferred but not required)
  • Strong Technical Problem solving skills with field technicians
  • PC Hardware knowledge through Work Experience or Education
  • Basic/intermediate knowledge of MS Office including Outlook and Excel
28

Customer Care Specialist Resume Examples & Samples

  • Provides a wide variety of administrative and staff support services to an organizational unit
  • May perform one or more of the following duties
  • Assists in budget preparation and control activities
  • Assists in the preparation and control of records, statistics, and reports regarding operations, personnel changes, etc
  • Administers programs, projects, and/or processes specific to the operating unit served
  • Serves as administrative liaison with others within and outside the company regarding administrative issues related to purchasing, personnel, facilities and operations. Additional Job Responsibilities In a team environment this position will receive and respond to telephone inquiries by looking up information in the software database and will use standard phone scripts as well as logical thinking skills in an investor relations non-traded stock environment. Also research and resolve inquiries or escalate calls appropriately and in a timely manner
  • 1 years consistent work experience with a clear speaking voice, good pronunciation, grammar and excellent phone manner
  • Proficient computer skills, Microsoft Office
  • Good organizational skills and decision making ability
  • Detail oriented with a commitment to quality, confidentiality and accuracy
29

Customer Care Specialist Resume Examples & Samples

  • High School Diploma/GED required.//
  • Excellent oral and written communication skills a MUST!//
  • Must be able to type at least 25 words per minute.//
  • Responds to telephone inquiries and complaints using standard scripts and procedures.//
  • The ability to work autonomously, with little direct managerial supervision//
  • Organizational and time management skills with the ability to handle multiple tasks simultaneously/./
  • Experience with Web Chat environment and responding to “Contact Us” feature on client landing page/./
  • Strong computer skills to include Windows, Microsoft Office, and Internet Explorer/./
  • Prior Defined Benefits, Health & Welfare and/or other benefits administration experience preferred/./
  • All other duties as assigned.//
  • 4-year college degree or equivalent work experience PREFERRED.//
  • Prior Defined Benefits, Health & Welfare and/or other benefits administration experience preferred.//
  • Experience with Call Statistical Measure PREFERRED//
  • Business Writing experience PREFERRED
30

Customer Care Specialist Resume Examples & Samples

  • Excellent oral and written communication skills a MUST!
  • 4-year college degree or equivalent work experience PREFERRED
  • Bilingual (English/Spanish) 100% PREFERRED but not required
31

Customer Care Specialist Resume Examples & Samples

  • Schedules work to ensures accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems
  • Must have at least 1 year of Call Center experience
  • Must have at least a High School Diploma or GED but PREFER Associates, BA/BS degree, Master’s degree, or PHD
32

Limited Term Customer Care Specialist Resume Examples & Samples

  • 1 – 3 years inbound and/or outbound customer contact center experience
  • Ability to multi-task while using multiple computer systems simultaneously
  • Previous inbound and outbound contact center or related customer service experience
  • Must be available to work any 8 to 10 hour work schedules including early AM, early PM and weekends
  • Must have availability to work overtime as needed
33

Customer Care Specialist Resume Examples & Samples

  • 1 - 3 years customer service experience or experience in medical office/facility
  • Must possess effective written and verbal communication skills, listening skills, and attention to detail
  • Must be available to work during the hours of 7:45am - 11:00pm Monday - Friday during non-peak season and 7:45am – 11:00pm Monday – Sunday during peak season
  • Availability to work overtime as determined by business need
  • Call center environment preferred
  • Background in health insurance preferred
34

Customer Care Specialist Resume Examples & Samples

  • Must live in Anchorage area
  • Must be familiar with computers and able to key accurately
  • Medical terminology is a plus
35

Customer Care Specialist Resume Examples & Samples

  • Ability to work an 8 hour shift anytime between the hours of 6 a.m. to 6 p.m., Monday through Friday with the flexibility to work overtime based on business needs
  • Prior experience in the pharmacy (i.e. Pharmacy Tech) or healthcare field
  • Exhibit agility, adaptability and openness to new ways of thinking and operating
  • Fluency in Spanish both written and Verbal
36

Customer Care Specialist Resume Examples & Samples

  • At least one year customer service experience
  • Ability to handle a constant volume of phone inquiries in a fast paced environment
  • Strong typing and computer skills along with using multiple computer applications simultaneously
  • Customer service experience in medical office/facility
37

Customer Care Specialist Resume Examples & Samples

  • Receive, document and resolve customer inquiries by using established best practices
  • Educate customers, providers and employers about Humana’s products and services over the telephone
  • You must be available to work an assigned shift between the hours of 7:45 a.m.- 11 p.m. Monday-Sunday (Shifts can change based on business need)
38

Customer Care Specialist Resume Examples & Samples

  • Open, sort and distribute mail
  • Update Dividend Reinvestment plans within 24hrs of statement received
  • Create accurate entitlement calculations for client base
  • Work with team members on various long and short term projects
  • Process Voluntary Corporate Action notifications
  • Strong rapport building
  • Ex cellent communication (written and verbal)
  • Manage multiple tasks concurrently and meet deadlines
  • Detail and goal oriented
  • Problem solve independently
  • Undergraduate or Graduate Degree in Accounting/Finance/Economics; or other business degree
  • Mathematical and analytical skills and a strong familiarity with Microsoft Excel
  • Experience with securities, mutual fund and dividend reinvestment a plus
39

Customer Care Specialist Resume Examples & Samples

  • Monitors incoming mail and documents
  • Process flows within specific assigned functional area
  • Problem solving
40

Customer Care Specialist Limited Term Resume Examples & Samples

  • Strong typing and computer skills
  • Ability to work an 8 hour shift anytime between the hours of 7 a.m. to 9 p.m., Monday through Friday with the flexibility to work overtime and weekends based on business needs
  • Ability to multitask within several computer systems while on the phone
  • Excellent interpersonal skills with ability to show emotional intelligence and compassionately interact with members
  • Must display an ability to prevent irrelevant issues or distractions from interfering with work completion
41

MRA Customer Care Specialist Resume Examples & Samples

  • Proficient in Microsoft Office Programs
  • Strong attention to detail and ability to multi-task
  • Superior communication, possessing professional, diplomatic demeanor
  • Capacity to maintain confidentialiy
  • Customer service background
42

Customer Care Specialist Resume Examples & Samples

  • Identify customer needs and interpret the Motor Vehicle Code, policies, and procedures to the customer’s level of comprehension
  • Neutralize challenging or escalated customer situations
  • Show empathy for customers’ problems and resolve issues by taking appropriate action; research and resolve customer disputes and inquires
  • Present a professional and courteous image to represent customer-focused PennDOT standards
  • Use proactive listening skills and probing techniques to better understand the customers’ perspectives, behaviors, and motivations
  • Balance quality and quantity; provide information accurately and professionally in a timely fashion in order to assist the maximum number of customers
  • Maintain required confidentiality of driver license and motor vehicle records
  • Monitor, evaluate, and adapt behavior to respond to a variety of ages, ethnic, and cultural backgrounds
  • Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard
  • Remain calm and professional during stressful circumstances
  • Conduct self in a manner that maintains harmonious working relationships
  • Act with integrity and professionalism at all times
  • Minimum one year customer service in a call center environment, or two years of general customer service
  • Experience solving complex and escalated customer situations
  • Reliable attendance history
  • Intermediate to advanced computer skills; IS400 experience is a plus
43

Defined Contributions Customer Care Specialist Resume Examples & Samples

  • Must have at least 1 year of Call Center experience with previous experience in DC or other financial background is helpful
  • Call center experience is not required as long a strong background in customer service exists
  • Must be comfortable being able to multitask and solve customer problems
44

Customer Care Specialist Resume Examples & Samples

  • Proficiency in all Microsoft Office Programs specific to Word & PowerPoint
  • Ability to interact telephonically with members and providers
  • Insurance and or health plan experience
45

Customer Care Specialist Resume Examples & Samples

  • Experience with Health & Welfare Benefits
  • Work daily with MS Excel, MS Word, MS Project, SQL, Internet, Pass
  • Must have at least 3 years of Call Center experience
46

DB Customer Care Specialist Resume Examples & Samples

  • Proficient with Microsoft Office including Excel, Outlook, Access and Windows and Internet Explorer
  • Able to multi-task in a computerized system, responding to customer inquiries in a call center environment
  • Observe participant contacts and evaluate Service Center Specialists (SCS) using established contacts standards and client specific expectations (two to four monitors and associated evaluations each month depending on contractual obligations)
  • Provide continual communication associated with quality performance at the SCS level to respective Team Managers delivering coaching and development
  • Notify respective Management and Trainers of any persistent problems associated with individual performance or procedures that require enhancement
  • Using results of evaluations and associated trending, recommend either additional training for staff or modification of procedures to increase efficiency, effectiveness or standardization
  • Provide supplemental coaching and feedback associated with Rep performance as requested
  • Raise awareness when performance standards fall below target levels, provide detailed analyses of the root causes and suggest options for corrective actions
  • Work with training department to communicate trend observations and develop correction strategies
  • Provide monthly reporting on team and individual observations to varying levels of call center and SBU management
  • Strong understanding of call center metrics and statistical principals
  • Advanced knowledge of customer service principles
  • Recognize trending in call handling evaluations related client specific protocols and to specific functional knowledge areas, DB, DC, and H&W
  • At least 2 years of call center experience, preferably in an outsourcing environment
  • Exemplary levels of quality performance, defined through achievement and consistency
  • Prior benefits administration experience, (multiple disciplines, DC, DB, H&W,)
  • All other duties as assigned
  • HR Benefits, Financial, Defined Benefits experience all preferred but not required
  • Six Sigma certification preferred
  • Experience with quality monitoring programs and systems
  • English/Spanish 100% bi-lingual a plus
47

Customer Care Specialist Resume Examples & Samples

  • Must be available to work any shift between the hours of 10 am - 8 pm Monday - Friday
  • Proficiency with computer programs and the ability to toggle between multiple systems
  • Ability to empathize with the member
  • Ability to work independently and be accountable for one's work
48

Customer Care Specialist Resume Examples & Samples

  • Strong issue resolution skills
  • Ability to anticipate the customer's needs
  • Ability to engage and empathize with customers
  • Must have basic computer skills/typing ability
  • Ability to work an 8 hour shift anytime between the hours of 9 a.m. to 6 p.m., Monday through Friday
  • Proficiency in Microsoft Office Programs, including Word, PowerPoint, Excel, and Access
49

Customer Care Specialist Resume Examples & Samples

  • Healthcare experience a plus SKILLS
  • Experience with Microsoft Office applications, including Word, Excel and Outlook
  • Must be able to manage conflict effectively and professionally
  • Excellent time management skills,
  • Excellent organizational skills and attention to detail. KEY QUALIFICATIONS AND EXPECTATIONS
50

Customer Care Specialist Resume Examples & Samples

  • Provide world class support for active and former Coca-Cola employees, serving as the main point of contact for every program or policy inquiry and other HR related on demand requests or concerns, including complex, sensitive and/or confidential inquires, received thru any of the available contact channels such as: phone, email, chat, video, etc. This will be done by
  • Communicating with professionalism while building a trust relationship to become the first and main point of contact for the employees
  • Managing employee’s end to end cases
  • Setting right expectations with the employees and others involved
  • The Customer Care Specialist will prepare high volume on-demand key requests such as Verification of employment letters and will make them available for employees within the less possible time. Will also prepare customized reports as required by the organization and answer data interpretation queries. Will improve the reporting capability by identifying repetitive requests and standardizing and programing reports when possible and adjusting to the organization’s specific needs
  • The Customer Care Specialist is an expert on all HR related processes, company tools, policies and procedures and BU specifics. The Customer Care specialist will identify any self-training gap, missing or wrong information at the company documentation and/or processes that that need to be optimized and address it immediately as appropriate to ensure gap is closed, reference materials are updated and/or processes are improved. Analyses possible problems or issues and involves proper resources to identify root causes and be able to help implement the right solution. Actively participates in customer satisfaction improvement initiatives
  • The Customer Care Specialist meets and exceeds quality and productivity metrics while maintaining a constant focus on improving the Customer Experience and attaining high levels of Customer Satisfaction. Each member of the team will work for achieving individual and common goals within the team
  • Good at task/time management and to follow up on outstanding items
  • Strong communication, oral, written, listening and interpersonal skills
  • Ability to work well with other team members, and assist in achieving team goals, foster trust, actively work to continuously improve self, and demonstrate commitment to the organization
  • Both English and Japanese language proficiencies are requirements
51

Customer Care Specialist Resume Examples & Samples

  • Bilingual Spanish and English – *Preferred not required
  • Customer service experience (call center / person)
  • Preferred Credit Card experience either in a bank or call center environment
  • Must be positive and have a great attitude
  • Must have great communication skills, attention to detail, can type, able to identify customer needs, problem solver
  • Basic / intermediate computer knowledge
  • Must be flexible to work first or second shift
52

Customer Care Specialist Resume Examples & Samples

  • Researches information in caller’s case to provide one call resolution
  • Notates caller’s concern into multiple tracking systems and fields the concern to the appropriate agency for resolution
  • IV-D Theory
  • Child Support Background
  • Multitasking of various systems while on the phone customers
  • Typing and listening while speaking with customers
  • Typing proficiency over 35 WPM
  • Handle all on the phone functions, while seated for a period of 8 hours a day
53

Long Term Project Based Customer Care Specialist On Site Resume Examples & Samples

  • Strong Data Entry skills
  • Minimum of 1 year or more customer service experience
  • Must pass a criminal background check and drug screen
  • The available for a shift during the hours of operation are between 6:00am to 5:00pm EST
  • Must have excellent computer and communication skills (verbal and written)
54

Customer Care Specialist Resume Examples & Samples

  • Demonstrate a highly professional demeanor while providing exceptional service to our customers via phone and e-mail. Issue resolution should be executed within the timeframe set out by the One Kings Lane service level target
  • Troubleshoot and resolve customer issues and complaints with the utmost of care and respect by listening to their concerns and negotiating a satisfactory resolution
  • Follow customer service policies and procedures to ensure consistent customer satisfaction, always doing the right thing for both our customers and our business
  • Executes all customer support within the processes noted in the guidelines published by leadership. Commitment to use all systems and tools as prescribed within these guidelines
  • Escalates issues to Escalation Lead when appropriate
  • Maintains and updates both case and customer files and information
  • Customer Facing Experience in a prior position required, preferably in a retail, luxury brand
  • Demonstrated computer proficiency including email, web applications and contact management software, Excel, Word, Outlook and database systems
  • Ability to work in multiple platforms with cross-functional teams
  • Problem solver. Solution oriented
  • Ability to quickly learn new tools and process. Ability to understand and retain details. Eager to learn and advance. Intuitive
  • Adapts to change well. Resourceful
  • Must be able to work in a team or independent environment
  • Highly organized with demonstrated attention to detail and ability to meet deadlines and multi-task. Understands importance of sense of urgency
  • Strong follow up and follow through
  • Exemplary communication skills, both verbal and written. Professional phone etiquette, strong vocabulary, and outstanding writing and proofreading skills a must
  • Must have excellent tone over the phone, enthusiastic, engaging, etc
  • Active listener. Ability to be conscientious and have apathy
  • Remains calm, yet confident, under pressure
55

Customer Care Specialist Resume Examples & Samples

  • Proficiency in Microsoft Office Programs, including Word, and Excel
  • Ability to toggle between two or more computer systems at one time
  • Work schedule for this position is Monday - Thursday 10:00 am - 7:00 pm and Friday 9:30 am - 6:00 pm
  • Must be available to work overtime and/or weekends during peak season
56

Customer Care Specialist Resume Examples & Samples

  • Ability to handle a constant volume of phone inquires in a fast paced environment
  • Excellent written and verbal communication skills and strong attention to detail
  • Must be available to work any shift between 8:00 am - 8:00 pm Monday thru Friday
  • Must be available to work overtime and weekends during peak season (October-March) or based on business need
  • Ability to speak and type simultaneously while using two or more computer programs
  • At least one year of customer service experience
  • Proficiency in Microsoft Office Programs
  • Previous experience in a medical office/facility
  • Background in healthcare
57

Customer Care Specialist Resume Examples & Samples

  • Proficiency in Microsoft Office Programs, including Word and Excel
  • Previous inbound call center
  • Previous banking or accounting experience
58

Customer Care Specialist Resume Examples & Samples

  • Clearly explain details related to government healthcare programs available
  • Ability to read and interpret varied documents
  • Have experience working with AIS/CW/ODM/Microsoft Office, preferred
  • Ability to type 25 WPM or greater
  • Ideally seek, at least 2 years of Call Center/Customer Service Experience
  • Preferred to have MS Office Intermediate Level Skills - Word, Excel, Outlook
  • General Computer skills required – including general typing, ten key, etc
  • High school diploma or applicable GED
  • English required – Spanish is a plus
  • Experience with AHCCCS is helpful, but not required
59

GBS Customer Care Specialist Resume Examples & Samples

  • Ensuring proper understanding of employee’s needs or concerns
  • Conducting appropriate research and analysis according to each request
  • Determine and Providing accurate first contact Resolution and key on demand data whenever possible
  • Using the right available tools and documenting all relevant information
  • Following up when cases need to be escalated with all parties involved
  • The Customer Care Specialist is responsible to coordinate and deliver timely training to all New Hires and New Managers in the company in HR related processes, tools and resources available. Is also responsible to keep track of training history. The Customer Care Specialist is responsible for delivering process and tools training to new hires within the same team. Also helps improve team’s expertise, by sharing relevant examples and best practices
  • At least 3 years in Customer Service Experience
  • Human Resources Experience preferable
  • Training delivery/facilitation & coaching experience
  • Experience interpreting data analytics to derive business insight and drive Customer value
  • Strong customer service attitude
  • University/Bachelor’s degree
60

Customer Care Specialist Resume Examples & Samples

  • Associate Degree
  • Related work experience
  • People & Service oriented
  • Some experience in Health Care Industry / Medicare and Commercial
61

Customer Care Specialist Resume Examples & Samples

  • Utilize good interpersonal skills, such as listening, clarifying, confirming, and tact and diplomacy with CSRs, management, and customers
  • Utilize Issuetrak ticketing tool, for the purpose of tracking of all customer escalations
  • Maintain contact information in a centralized location for the Executive Resolution Team for all departments for the purpose of resolving customer escalations
  • Coordinate with Supervisors, Managers, and Department Heads in all departments for the purpose of resolving customer concerns
62

Customer Care Specialist Resume Examples & Samples

  • Proficiency in Microsoft Office Programs, including Word, PowerPoint,
  • Minimum of 1 year experience in a customer facing position in a healthcare environment
  • Ability to multi-task using multiple databases and computer screens
63

Customer Care Specialist Resume Examples & Samples

  • 6 months experience within a retail environment preferred
  • Must be able to score successfully on two skills assessments
  • Able to work in a fast pace environment and demonstrate a high sense of urgency
  • Understanding of computer systems, with the ability to troubleshoot technical issues with minimal assistance
64

Customer Care Specialist Resume Examples & Samples

  • Consult and maintain relationships with existing customers and educating them about Ready Auto Transport
  • Provide responsive and timely telephone, chat, and email support
  • Effectively communicate with sales staff (and other departments)
  • Use problem-solving skills to resolve customer issues
65

Customer Care Specialist Resume Examples & Samples

  • Provides effective communication with consumers by composing accurate, prompt and effective replies to consumer contacts
  • Project a professional company image through all phone interactions
  • 2-4 years of previous telephonic customer service experience handling inbound calls required
  • Ability to learn, retain and effectively communicate medical information and provide technical details to customers
  • Excellent verbal and written communication and listening skills
  • High degree of data entry accuracy and attention to detail
  • Proficiency in Microsoft Office including Word, Excel and Outlook
66

Customer Care Specialist Resume Examples & Samples

  • Excellent oral communication skills
  • Must be available to work an 8 hour shift Monday - Friday 11:30 A.M. – 8:00 P.M. (No mandatory overtime or weekends required)
  • Prior experience with or knowledge of Medicaid state application process or any Medicaid and/or Medicare experience
  • Proficiency in all Microsoft Office Programs, including Word, Excel, and Access
  • Related work experience, preferably in social work, insurance enrollment or the health solutions industry
67

Customer Care Specialist Resume Examples & Samples

  • Communicate with internal teams to improve SolarCity customer service
  • Provide Tier 1 technical support
  • Handle escalated customer inquiries including follow up and all communication
  • Answer questions regarding system performance, maintenance and billing
  • Ability to speak, read and write in Spanish & English is required
  • Ability to accurately type 45 words/minute
  • Ability to thrive in a busy call center environment
  • Team player attitude a MUST!
  • Detail-oriented, resourceful and able to manage shifting priorities
  • Regular, reliable and predictable performance required
  • Ability to work well with others in a collaborative team environment
  • Must be able to successfully pass a pre-employment criminal screen. Additional pre-employment driving and drug screens may be required based on job responsibilities
68

Customer Care Specialist Resume Examples & Samples

  • Answer phone or email inquiries from customers
  • Ability to adapt in a fast pace changing environment
  • Ability to stay cool under pressure
  • Regular, reliable and predictable attendance required
  • Must be able to successfully pass a pre-employment criminal and reference screen
69

Customer Care Specialist Resume Examples & Samples

  • Perform and document real-time updates to orders, driver profiles, and restaurant account settings
  • Partner with other Care and Delivery Operations teams in an effort to resolve all driver, diner and restaurant questions and to create overall customer and Driver Partner satisfaction
  • Collaborate with the leadership team to achieve specific contact center goals in our pursuit to provide world class service
70

Customer Care Specialist Resume Examples & Samples

  • Must have a bachelor's degree
  • Call center and Data Entry experience a plus
  • Ability to work independently and excellent attention to detail
  • Must complete all job responsibilities in an accurate and timely manner
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Power Point, Word)
  • Prior Oracle experience preferred
  • Data entry experience in a telecommunications environment preferred
  • Creation of phone, email, and faxed product orders in the appropriate database
  • Perform the release of all product orders to the appropriate distribution center for shipping upon completed verification of shipment eligibility
  • Verify pharmacy product eligibility for risk managed product orders using the risk management system
  • Verification of valid ship-to licensing (inclusive of name, address and license expiration) for every product order
  • Documenting and submitting orders that require outbound follow up
  • Creating Return Material Authorizations for direct, third party returns, and sample returns
  • Creation and mailing of patient return authorizations and outbound packages
  • Weekly rotation of duties - Order Verification, Phone Orders, and OM Mailbox management
  • Processing and appropriate inter-departmental notification / escalation of product complaints
  • Identify inaccurate and/or incomplete orders and follow up with the wholesaler/pharmacy to resolve
  • Required to maintain knowledge of company products
  • Responsible for a general understanding and proficiency in all database functionality
  • Assist with special projects as needed
  • Attend assigned training as scheduled and complete quizzes as required
  • Maintain a diminutive error rate
71

Customer Care Specialist Resume Examples & Samples

  • Responsible for account management approximately 40-70 accounts
  • Answering calls from accounts for order placements
  • Communicates directly with new and existing customers or clients on a regular basis by phone or in person to provide information and to ensure the best service possible
  • Provides assistance in the best application of product or services by answering all questions regarding services provided and follow up calls from sales representatives for further investigation
  • Work with the outside sales team as needed to ensure customer success, by identifying customers needs through intelligence to pursue sell up opportunities for the sales force
  • Coordinates equipment availability with Regional Service Center to forecast Preventative Maintenance schedule requirements
  • Partner with 3rd parties to ensure logistics, shipping and returns meet customer expectations
  • Analyze and interprets customer par levels, past sales, trends, costs, estimated and realized revenue and makes recommendations for account increased or decreased in par levels
  • Acts as a liaison between Sales, Distribution, Quality, Clinical, Medical Affairs, Regulatory Affairs, Legal, Contracting and Finance, and customers
  • Manage new account database and coordinates a flawless roll out to ensure a smooth transition between all parties involved
  • Orchestrates Emergency Access Program to facilitate urgent delivery of product and device
  • Updates customer’s account information
  • Maintains company records for regulatory compliance
  • Answers customer’s questions regarding product operations
  • Refers complaints of product or service failure to appropriate departments for investigation
  • Coordinates customer’s needs and other departments as required ensuring excellent customer service
  • May visit premises to address customer issues
  • Assist in training of new employees and facilitates training to other departments or areas as necessary
  • Responsible for general administrative office duties i.e. filing, faxing, sending packages via 3rd party
  • May be required to work in special projects and support team via research, tracking, schedule coordination, mailing, and internal reports
  • Responsible for general invoicing of customers, resolving credits, and inputting financial contracts into database
  • Complaint handling and follow up
  • Obtains Purchase Orders ( PO’s) and follows up on expired PO’s
  • Demonstrates complete knowledge of company’s policies, product and services
  • Principal Responsibilities and Duties
  • Education and/or Experience
  • Supplemental Data
72

Customer Care Specialist Resume Examples & Samples

  • Step 1 - Submit your application!
  • Step 2 - Complete an online aptitude assessment
  • Step 3 - The Orange Factor auditions!
  • Step 4 - References
  • Step 5 - You got the job!
73

Customer Care Specialist Resume Examples & Samples

  • Provide efficient and prompt customer follow-up on unresolved issues. Coordinate efforts with other support teams when necessary
  • Research existing processes using knowledge base software and available job aids
  • Utilize previous hospitality and customer services experience and the provided process flows and be able to apply that knowledge to trouble shoot issues and assist customers
  • Ensure Quality processes and customer satisfaction on all customer interactions
  • Educate customers on the TravelClick products and training resources available
  • Must type a minimum of 35 WPM and be proficient in Microsoft Word, Excel and Outlook and CRM utilization
  • Exceptional listener and communicator who effectively conveys information verbally and in writing
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and manage multiple concurrent projects
74

Cox Business Customer Care Specialist Resume Examples & Samples

  • DATA/VIDEO/VOICE/HOSPTALITY: Receives incoming calls from commercial customers for technical support. Diagnoses and resolves customer technical support issues with emphasis on serving in a professional and courteous manner
  • DATA Service responsibilities include: Cable Modem Provisioning/Troubleshooting, IP and DNS management and troubleshooting, E-mail set-up troubleshooting, Plant and network problem trending, PC/MAC troubleshooting including TCP/IP and hardware problem troubleshooting, Fiber/HiCap troubleshooting, Metro-Ethernet troubleshooting, Webhosting, CBOB, CBSS and other network+ related issues
  • VOICE Service Responsibilities include: eMTA troubleshooting, POTS line troubleshooting PRI over HFC, Fiber/HiCap voice services, feature provisioning and troubleshooting including Voicemail, HUNT groups, caller ID, and Cox’s VoiceManager product. Diagnoses and trends issues related to geographic problems, switch issues, and effectively partners with our various Switch locations for ensuring customer resolution
  • VIDEO Service responsibilities include: Digital and Analog Television troubleshooting, including digital set-top boxes (MOTO and CISCO platforms), customer equipment/cabling configurations, and trends audio and video issues related to plant/network issues
  • HOSPITALITY Service Responsibilities include: PC/MAC troubleshooting for up to 100,000 hotel guests for internet assistance, inclusive of Email and TCP/IP settings. Remote Server configuration maintenance and troubleshooting at the hotel locations and managing guest registration issues to ensure accurate billing information to optimize Revenue of the product. Also performs dispatch functions and routes fix agents to hotel locations based on Service Level agreements at the hotel properties
  • DATA/VIDEO/VOICE/HOSPTALITY: Manages Problem Handling processes across all Cox Markets including Trouble ticket creation and customer follow up. Ensures accurate problem tickets and call disposition in order to effectively trend call driving issues into call center. Processes incoming/outgoing trouble tickets for customer related issues, specifically handling incoming emails/Remedy tickets needing follow up or customer required responses
  • Refers issues that require dispatched maintenance technicians to NSC Tier 2
  • DATA/VIDEO/VOICE/HOSPTALITY: Troubleshoots hardware and software configurations to isolate and determine solutions in accordance with AUP standards
  • DATA/VIDEO/VOICE/HOSPTALITY: Maintains current knowledge of all commercial products and uses all appropriate processes and procedures for trouble shooting data, video, and telephony systems and applications
  • DATA/VIDEO/VOICE/HOSPTALITY: Maintains overall industry awareness of products and services provided by both Cox and Cox Competitors nation-wide through training and self reliance
  • DATA/VIDEO/VOICE/HOSPTALITY: Documents problems and solutions; completes reports and service orders using large customer database
  • DATA/VIDEO/VOICE/HOSPTALITY: Provides billing information and resolves problems for customers escalated through Account Services for commercial billing issues.
75

Customer Care Specialist Shift Resume Examples & Samples

  • Support a high volume of contacts through e-mail, tickets, and inbound and outbound calls
  • Assist our Driver Partners in collecting, delivering and adjusting orders; this will include communicating with restaurants and customers
  • Guide Drivers through GrubHub technology, policies and procedures, and payment questions
  • Follow set policies and procedures to ensure consistency and operational excellence across the organization; meet and exceed performance guidelines for attendance, quality, productivity, and schedule adherence
  • Other duties as assigned by Care or Delivery Operations leadership
76

Customer Care Specialist Shift Resume Examples & Samples

  • Support a high volume of customer contacts through e-mail, chat, and social media as well as inbound and outbound calls
  • Assist our restaurant partners in confirming, delivering and adjusting orders
  • Perform real-time updates to restaurant account settings and document any actions taken
  • Partner with Marketing, Technology and other Care teams in an effort to resolve all diner and restaurant questions and ensure customer satisfaction
  • Follow set policies and procedures to ensure consistency and operational excellence across the organization
  • Produce high quality work and meet regularly with the Quality Coordinators for feedback and coaching
  • Meet and exceed standards for agent productivity
  • Work with the leadership team to achieve specific call center goals in our pursuit to provide world class customer care
77

Customer Care Specialist Resume Examples & Samples

  • Prescription Fulfillment Program
  • Passion for excellence and commitment to customer satisfaction
  • Skilled in the use of personal computers and office software including familiarity with MS Word, Excel, PowerPoint, and Outlook. JDE and Salesforce.com experience desirable
  • Strong decision making and analytical abilities
  • Ability to work with and maintain confidential information
  • Ability to resolve potentially stressful customer interactions
  • Demonstrated excellence in the continuous handling of meticulous detail
  • Excellent data entry, proofreading, and typing skills
  • Willingness to work flexible schedule when needed
  • 2-3 years customer service, telesales, or digital marketing experience, ideally in the medical device industry
  • Associates degree or equivalent in business, marketing, or science preferred
78

New Member Assessment Customer Care Specialist Resume Examples & Samples

  • 1 – 3 year experiences customer service experience
  • Knowledge of customer service principles and practices
  • Must be available to work any 8 to 10 hour work schedule between 7:00 AM and 7:00 PM as well as weekends
  • 3-5 years inbound and/or outbound contact center or related customer service experience
  • Language skills; Fluency in Spanish and Mandarin
79

Customer Care Specialist Resume Examples & Samples

  • Work directly with 3rd party companies, dealerships and sales teams to troubleshoot a variety of technical issues
  • Track and document all Customer inquiries and resolutions in Salesforce.com
  • Escalate necessary Customer inquiries and issues to Tier 2 product and technical support teams
  • Perform other related duties, as appropriate to further the success of the Operations team
  • Able to learn quickly and adapt to change
  • May require weekends and/or evenings work shifts
  • College Degree preferred
80

Customer Care Specialist Resume Examples & Samples

  • 30%
  • Phone coverage
  • Administrative duties
  • Complaints
  • Job Specifications
81

Customer Care Specialist Resume Examples & Samples

  • Placing orders (Phone/Internet/Fax/Email)
  • Escalated call resolution
  • Restaurant Resolutions
  • Site Support
  • Online Chat Response
  • Processing Customer Comps
  • Inbound or Outbound Call Center experience is preferred
  • Must exhibit strong initiative and creative problem solving skills
  • Excellent phone etiquette, interpersonal and communication skills
  • Strong computer keyboard skills and knowledge of Microsoft office preferred
  • Basic restaurant and industry knowledge a plus
82

Seasonal Customer Care Specialist Resume Examples & Samples

  • Maximize customer satisfaction & promote/maintain a good image of the company/department at all times
  • Ability to demonstrate professionalism during each customer interaction
  • Use probing & listening skills that support effective telephone communication
  • Handles incoming Service calls including but not limited to Claims, CCP, Auto vantage, Shopping, Tech Support password resets, and other miscellaneous services
  • Organize, access and comprehend product information
  • Access, read, key, and comprehend information on the computer terminal
  • Process paperwork, claims and production work in between phone calls
  • Process kana e-mails between phone calls
  • Handle calls for membership outside of hours of operation as well as after 9:00 PM weekdays and weekends
83

Hcpr Customer Care Specialist Resume Examples & Samples

  • Process Prior Authorizations via HCPR Incoming Call Center
  • Interact with Physician's offices, Members, Long Term Care Facilities, and Hospitals
  • Facilitate the “Perfect Experience” for Members and Providers
  • Facilitate positive service and pharmaceutical outcomes
  • Comfortable using Microsoft Office applications, such as Word and Excel
  • Must be able to use and understand computer software and programs; must be able to toggle between two or more computer programs at one time
  • Ability to solve problems and encourage others in collaborative problem solving
  • Self-directed, but also able to work well in a group
  • A positive, proactive attitude, energetic, highly motivated and a self-starter
  • Work ethic that is focused, accurate and highly productive
  • Ability to use mathematics to problem solve
  • Ability to communicate information and ideas in speaking so others will understand
  • Must be able to multitask efficiently and effectively
  • Must be a critical thinker: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Pharmacy Technician Certified
  • Experience as a Pharmacy Technician in a retail, mail order or hospital pharmacy setting etc
  • Working knowledge of Pharmacy tasks, or a demonstrated technical aptitude and an ability to quickly learn new systems
84

Customer Care Specialist Shift Resume Examples & Samples

  • Support a high volume of contacts through email, chat, and social media as well as inbound and outbound calls
  • Assist our partners in confirming, delivering and adjusting orders
  • Partner with Marketing, Technology and other Care teams in an effort to resolve questions and ensure customer satisfaction
  • Meet and exceed standards for agent productivty
85

Humana Customer Care Specialist Resume Examples & Samples

  • Proficiency with a computer including Microsoft Office Programs
  • Must be available to work any shift from 8:00 am - 8:00 pm Monday- Friday and 8:00 am - 6:00 pm on Saturdays
  • Ability to work on Saturdays
  • Pharmacy experience
86

Customer Care Specialist Resume Examples & Samples

  • Reporting directly to the Order Management Team supervisor
  • Performs the introduction, management, and quality review of all customer sales orders and RMA requests
  • Attends queries or resolution of incidents in the supply of our products and services to our customers or if not possible escalates through tier meeting structure to supervisor and Sales Support team
  • Inputs orders in SAP ERP following the standard processes as defined verifying delivery terms, Payment terms, prices and discounts
  • Communicates directly with customer or Sales team differences in orders
  • Resolution of incidences or escalation following the triers and timing defined by the standard processes
  • Communicates to customers or sales team the differences in orders, if any, and requests their correction
  • Management of customers with Cash Against payment
  • Previous confirming and sending the confirmation or pro-forma invoice by e-mail
  • Attends customers who come to the office to collect material without any collection reference
  • Communication and reconfirmation of orders to customers because of delivery delays
  • Management of RMA: Creation and follow-up to clousure
  • Telephone or e-mail service for order related queries information (delivery dates payment term queries) either internal (sales team) or external (customer)
  • POSO process: Backup responsible for carrying out, supervising and resolving all incidences relating to Purchase Order/Sales Order of Intercompany customers
  • College degree or 2 or more years experienced in similar position
  • User knowledge of SAP and Office applications
  • Fluent Spanish or English
  • Telephone support
  • Ease of learning and adapting to change
  • Proactive work attitude
  • Social skills
87

Customer Care Specialist Resume Examples & Samples

  • Strong interpersonal communication skills, dealing with both internal and external customers and Sales Force
  • English speaking role (any language skills are welcome)
  • Good organisational skills
  • Ability to use own initiative to make decisions and work under minimum supervision
  • Self motivated
  • Ensure the correct entry of orders using Esker “OCR” into SAP and carry out amendments in line with OM processes to reflect customers’ requirements
  • Control changing customer schedule requirements by interpreting existing and required schedules in line with agreements with customer and HW
  • Dealing with customer enquiries, expedites, delivery issues and tracking requests
  • Work with Production Control, PA Team and Source Factories to manage supply chain and ensure delivery of product in line with customers’ requirements
  • Keep focus on strategic customers, attend CFT meetings, be key contact for all customer related issues; provide regular up-dated Open Order Book reconciliations with relevant delivery dates
  • Provide pro-active information to customer when acknowledged promise dates cannot be met due to issues at manufacturing locations
  • Manage customer complaints via RMA process in SAP (warranty issues, short or wrong shipments, missing documentation etc.)
  • Support OM KPIs (Bookings, Billings & Backlog, Telephone Stats, Pending Orders, OTD, Response Time RMAs)
  • Month End/Quarter/Year End Revenue maximisation
  • Be focal point for liaising between customer and other HW functions (Engineering, Trade Compliance, Quality, Operations)
  • Represent CRC during specific projects (VSMs, OTD, CFTs)
  • Contract Review (as and when required)
  • Take turn in taking daily T2 Meeting according to CRC rota
  • Take turn in taking 5S Audit according to CRC rota
88

Customer Care Specialist Resume Examples & Samples

  • Sell travel arrangements and related services for clients and ensures sales goals are met in a professional and consultative manner
  • Use preferred vendors as determined by Connexions to maximize profits
  • Understand individual redemption travel loyalty program requirements. Proficient in all aspects of point redemption for appropriate clients
  • Provide thorough, friendly, and effective customer service to all internal and external customers in a timely and accurate manner
  • Maintain comprehensive working knowledge of all programs, tools and systems
  • Strong computer skills, ability to navigate through multiple systems at once
  • Meet and maintain individual monthly metrics per office guidelines as determined by the operating group
  • Participate fully as a team member to assist as needed in completing all functions related to servicing the client, including selling additional products
  • Pro-actively stay informed about all airline rules and regulations, and other industry requirements and accurately apply this information when making travel arrangements
  • Resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken
  • Handles escalated situations beyond the front line agent level including, but not limited to: cancellations, exchanges, voids, fare rules, etc
89

Customer Care Specialist Resume Examples & Samples

  • You must be available to work between the hours of 7 A.M. and 8 P.M (Central Standard Time) Monday-Friday. Shifts can change based on business needs
  • Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance is 5Mx1M
  • REACH (bonus program)
  • 8 hours of paid VTO (Voluntary time off) time to contribute to your favorite volunteer community service event
90

Vitality Customer Care Specialist Resume Examples & Samples

  • Strong typing and computer skills and experience using multiple computer applications simultaneously
  • Availability to work 9:30 AM – 6:00 PM Monday - Friday
  • Associate or Bachelor Degree
91

International Customer Care Specialist Resume Examples & Samples

  • 4 year college/university degree or greater than 5 years equivalent work experience
  • Demonstrated service orientation with good judgment to do what’s right for the Customer and Merial, and the ability to build effective business relationships and function as a Team player
  • Proactive, attention to detail, and good written/verbal communication skills
  • Ability to interact professionally and effectively with multiple functional roles/departments
  • Demonstrated ability to identify and resolve issues with minimal supervision
  • Functional understanding of Inventory Control processes such as lot control, shelf life, etc
  • Working knowledge of distribution and transportation practices and import/export processes
  • Ability to make good decisions with imperfect inputs
  • Fluency in English, with fluency in multiple languages (e.g. French/Spanish) preferred
  • P.C. operation and software abilities to perform analysis and present information with clarity
  • Oracle 11i or other central ERP information systems
92

Cox Business Customer Care Specialist Resume Examples & Samples

  • Receive inbound phone requests from Internal/External customers regarding General Billing Inquiries
  • Resolves Billing Inquiries at first contact in a timely and courteous manner
  • Receives customer payments via phone and ensures accurate account disposition through proprietary Cox tools
  • Handles National Account requests to ensure accurate and complete account organization, managing up to hundreds locations in multiple Cox markets
  • Act as the liaison between the customer and CB field organizations to resolve customer inquiries, issues, and requests
  • Processes direct mail and Returned Mail requests
  • Process & post payments in ICOMS for CB Wholesale and Service Provider customers
93

Cox Business Customer Care Specialist Resume Examples & Samples

  • DATA/VIDEO/VOICE/HOSPITALITY: Receives incoming calls from commercial customers for technical support. Diagnoses and resolves customer technical support issues with emphasis on serving in a professional and courteous manner
  • DATA/VIDEO/VOICE/HOSPITALITY: Manages Problem Handling processes across all Cox Markets including Trouble ticket creation and customer follow up. Ensures accurate problem tickets and call disposition in order to effectively trend call driving issues into call center. Processes incoming/outgoing trouble tickets for customer related issues, specifically handling incoming emails/Remedy tickets needing follow up or customer required responses. Refers issues that require dispatched maintenance technicians to NSC Tier 2
  • DATA/VIDEO/VOICE/HOSPITALITY: Troubleshoots hardware and software configurations to isolate and determine solutions in accordance with AUP standards
  • DATA/VIDEO/VOICE/HOSPITALITY: Maintains current knowledge of all commercial products and uses all appropriate processes and procedures for trouble shooting data, video, and telephony systems and applications
  • DATA/VIDEO/VOICE/HOSPITALITY: Maintains overall industry awareness of products and services provided by both Cox and Cox Competitors nation-wide through training and self reliance
  • DATA/VIDEO/VOICE/HOSPITALITY: Documents problems and solutions; completes reports and service orders using large customer database
  • DATA/VIDEO/VOICE/HOSPITALITY: Provides billing information and resolves problems for customers escalated through Account Services for commercial billing issues
94

Customer Care Specialist Resume Examples & Samples

  • 1-2 years administrative office experience
  • 2 years customer service experience in an office environment
  • Intermediate knowledge of Microsoft Word, Excel, and Outlook
  • Possess exceptional interpersonal communication skills
  • Demonstrate a stable employment history
95

Customer Care Specialist Resume Examples & Samples

  • Responds to escalated requests received via email by researching case files and accessing State supplied information and supplying swift, accurate, and courteous responses via phone, email, or mail
  • Maintains work guidance and performance measures to meet goals for delivery of service
  • Work to resolve escalated requests with minimal supervision
  • Develop and monitor work guidance and performance measures to meet goals for delivery of service
  • Maintain quality of service and responses provided to customers
  • Assist in resolving problems and issues that arise with internal and external customers
  • Report to management on accomplishments, achievements and productivity
  • Keep apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness
  • Beyond High School Diploma or equivalent required and/or training
  • 3 + years experience in a large scale, complex, multi-function call center environment
  • 1 + years experience in a task lead or supervisory role
  • Child Support experience a plus
  • Demonstrated strong organizational and interpersonal communications skills
  • Excellent analytical, problem solving, and management skills
  • Considerable interface by phone and/or in-person with internal users, external customers and external vendors necessitates tact and strong verbal communication skills
  • Dependable work history
  • PC skills: Microsoft Windows, Word, Excel, and Outlook
  • Professional appearance and behavior mandatory
96

Customer Care Specialist Resume Examples & Samples

  • Have a passion for customer service
  • Strong communication skills, positive attitude, patience and eagerness to learn
  • Focused on quality, detail-oriented and the desire to achieve individual performance goals
  • 1 year customer service or call center experience
  • Must have 100% schedule flexibility between the hours of 6a – midnight, 7 days a week
  • Strong computer skills are a must! Ability to manage 7-10 programs simultaneously
  • High School diploma or equivalent, preferred
  • Must be able to pass a pre-employment drug screen and 10-year criminal background check
97

Customer Care Specialist Resume Examples & Samples

  • Two to three years of customer service or related experience
  • Good knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
  • Excellent telephone and interpersonal skills
  • Strong problem-solving and negotiation skills and ability to handle difficult customer calls
  • Sucessful completion of loan/line skill training
  • Previous experience in 24 Hour Banking preferred
98

Customer Care Specialist Resume Examples & Samples

  • Track and document all customer inquiries and resolutions in Salesforce.com
  • Escalate necessary customer inquiries and issues to Tier 2 product and technical support teams
  • Develop an expertise in Cars.com services and products and take an active role in sharing this knowledge with customers
  • Extremely customer-focused with a positive attitude and patience to work with non-technical customers
  • Excellent time management, organizational and prioritization skills
  • Flexible, strong work ethic and enjoys being part of a team
  • Verbal and written communication skills required
  • Able to solve problems quickly and creatively
  • Knowledge of the MS Office and Windows required and greater technical aptitude preferred
  • Familiarity with online media and tools preferred
  • One year work experience preferred
99

Customer Care Specialist Resume Examples & Samples

  • Handle pre and post-trip incidents – including queries, claims and complaints
  • Provide issue resolution within contractually agreed SLA’s
  • Ensure all incidents are centralised appropriately within Salesforce
  • Categorise incidents and provide analysis on the data
  • Liaise with other Departments where necessary to obtain answers or assistance
  • Ensure strict and measured timeliness in answering client queries in line with agreed SLA’s
  • Ensure high standards of quality and accuracy in all communication with clients
  • Take ownership of each case until final resolution of the issue
  • Be the voice of the customer to internal Egencia departments
  • Highly Customer focused
  • Good investigative skills
  • Flexible and adaptable to an evolving environment
  • Multilingual – English, Dutch, French & German are ideal, but not all compulsory
  • Strong experience of problem solving and pro-activity gained in a Customer Service environment
  • Experience of dealing directly with customers at all levels within organisation to resolve issues
  • Strong organisation and time management skills
  • Ability to multitask – the role will require managing several customer issues at any given time
  • Travel Industry experience and GDS knowledge essential
  • Good Communicator and Team Player
100

Customer Care Specialist Resume Examples & Samples

  • Basic computer skills including ability to create and edit spreadsheets and emails
  • Good verbal/written communication skills
  • Minimum of one year customer service and/or related work experience or education
  • Experience in insurance, banking, finance, mortgage lending or related experience
  • Demonstrated ability to work well in team environment and as an individual contributor
  • Demonstrated ability to work well in a fast paced/high stress environment
  • Demonstrated experience in taking initiative to improve work operations and/or enhance client satisfaction
101

Customer Care Specialist Resume Examples & Samples

  • Handle incoming requests from the customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance
  • Communicate effectively and professionally with internal and external customers to resolve questions and issues
  • High School graduate with 6 months BPO experience
  • Fresh graduates are welcome to apply
  • Willing to be assigned on graveyard & shifting schedule
102

Customer Care Specialist Resume Examples & Samples

  • HS Graduate
  • Good Communications Skills
  • Open to working on shifting schedule
103

Customer Care Specialist Resume Examples & Samples

  • Answer calls and assist with questions from Web customers, students, instructors, District and Regional Managers, National Accounts, Government and Franchise Distributors
  • Assist customers in automotive tool selection, toolbox selection, troubleshooting, pricing, availability, technical specifications
  • Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers
  • Performs inbound / outbound suggestive selling of Matco product line through programs such as Deep Discounts, Close-Out items and Volume
  • Buy in conjunction to meeting individual and department sales goal initiatives
  • Input orders / purchase orders / quotations utilizing internal ordering software systems
  • Work cross-functionally with subject matter experts to resolve open questions
  • Assist customers with warranty, returns, repairs, identification of parts and new defective products
  • Identify Distributors in specific areas – if none assigned, CCS will assist completely
  • High School Degree and or Bachelor degree or an equivalent combination of education and experience
  • Minimum of 3-5 years customer service / sales experience
  • Must be able and willing to work 11:30 am - 8 pm Monday - Friday
  • Strong decision making skills
  • Ability to work well and quickly under pressure
  • Experience in JD Edwards system preferred but not required
  • Ability to empathize with customer concerns while maintaining a professional demeanor
  • Ability to learn quickly on the job
  • Ability to multi-task in a fast-paced office environment
  • Ability to interpret customer issues, troubleshoot and translate those issues into resolution while maintaining a positive attitude
  • Detail oriented combined with strong organizational and problem-solving skills
  • ASE Certification or automotive aftermarket background, automotive sales, or tool sales experience a plus
104

Customer Care Specialist Resume Examples & Samples

  • Adheres to the Company script when communicating with prospective owners and members
  • Verifies package sales, including qualifying prospective owners and members, as set forth in department established qualifications
  • Prepares confirmation letters and various post sales emails as outline by department procedures
  • Responsible for saving packages that are attempting to cancel
  • Complies with training received on all company computer programs (i.e. I3, Clarity, and Oracle)
  • Maintains a working knowledge of all resorts, company products, and services as they relate to marketing and the Company as a whole
  • Complies with department metric requirements; 100 blended calls (inbound, outbound, and chat), 66% call connect time, pause time 16%, after call and before call work at 9%, 5 bookings on AM team and 3 bookings on PM team which equals 50 for AM and 30 for PM bi-weekly, and 30% TAC conversion
  • Prepares a minimum of 80 confirmation letters per day
  • Administers a minimum of 25 confirmation calls per day
  • Adheres to Company standards and maintains compliance with all policies and procedures
  • No prior experience or training required
  • No prior supervisory experience required
  • Ability to maintain a typing proficiency at the rate of 35 words per minute
  • Ability to maintain a flexible schedule and working hours, inclusive of weekends and holidays
  • Ability to operate general office machinery (i.e., computer, copy machine, fax machine, 10-key)
  • Computer proficiency in Microsoft Word, Excel and Outlook
  • Proficient in time management; the ability to organize and manage multiple priorities
105

Customer Care Specialist Resume Examples & Samples

  • Oversee all daily bank deposits, balancing and accounts receivable
  • Manage petty cash
  • Responsible for collecting payments and customer’s order balance in full
  • Process Third Party Finance transactions
  • Responsible for pulling service information from Dispatch Track
  • Assist with point of purchase
  • Schedule customer deliveries and conduct a post-delivery customer satisfaction survey
  • Provide effective customer resolutions in a timely manner
  • Process service orders and maintain communication with customer on service status
  • Schedule services with customers and conduct a post service customer satisfaction survey
  • Review open service orders with team weekly
  • Assist with maintaining store appearance
  • Assist with store inventory
  • Report to work for schedule shift in a timely manner
  • Perform other related duties or special projects as assigned
  • High School diploma or GED equivalency certificate
  • Valid Driver’s License and a maintained clear and safe driving record
  • At least 3 years’ experience in a retail or service related business involving customer service
  • Commitment to Bassett’s “Vision and Values” at all times
  • Answer multi-line phone system
  • Communicate courteously with customers by telephone, email, letter and face to face
  • Organize and manage multiple priorities (time management)
  • Provide excellent interpersonal and communication skills
  • Work within a team with an enthusiastic attitude
  • Assist objectively with problems involving various customer service situations
  • Effectively use Microsoft Word and Excel
  • Learn and efficiently operate the Bassett operating systems
  • Lift and/or move up to 25 pounds
  • Walk, stand, sit, use hands and fingers, handle or feel objects, use and/or control tools, reach with hands and arms, climb stairs, balance, stop, kneel, crouch or crawl, talk and hear, and see up close, in color, depth and distance vision, as well as the ability to adjust focus
106

New Member Assesment Customer Care Specialist Resume Examples & Samples

  • High School Diploma or G.E.D
  • Healthcare experience; Insurance or Provider
  • Language skills; Fluency in Spanish
107

Associate Customer Care Specialist Resume Examples & Samples

  • High school diploma or equivalent and 2+ years related work experience (customer service and/or call center experience preferred)
  • Previous experience working with Principal products, services, and systems preferred
  • Ability to learn and understand a broad range of benefit and claim products and apply that knowledge by referencing appropriate tools and resources
  • Responsible for providing excellent customer service while answering questions, gathering information and completing effective and timely applicable documentation for each call
  • Ability to efficiently navigate and use multiple technology solutions, including but not limited to, intranet, contact center documentation software, claim system and internal tools
  • Ability to work under limited supervision and be able to wear a telephone headset for an extended period of time
  • Must maintain confidentiality
108

Customer Care Specialist Resume Examples & Samples

  • High school diploma or equivalent required. AA preferred
  • Exposure to Higher Education valuable
  • Minimum 1 year customer service, help-desk, and/or comprehensive call center knowledge
  • Excellent written and verbal communication skills with ability to document content of phone conversations accurately
  • Exceptional organizational and time management skills necessary, in addition to, the ability to work closely with other team members and departments
  • Proficient in basic Microsoft applications (must know Outlook and Word at a minimum)
  • Ability and willingness to learn and gain proficiency in new software systems
  • Outstanding customer service and soft sales skills
  • Ability to determine needs of the caller and obtain necessary information without following a scripted process
  • Bilingual skills (Spanish) a plus
109

Customer Care Specialist Resume Examples & Samples

  • High School Diploma/GED Required, and AA or BA Preferred
  • Exceptional organizational and time management skills necessary, in addition to the ability to work closely with other team members and departments
  • Typing proficiency of 35 wpm/and above average data entry skills required
  • Outstanding customer service skills
  • Bilingual skills (Spanish) are a plus
110

Customer Care Specialist Resume Examples & Samples

  • Meet and greet customers promptly in a professional and courteous manner
  • Liaison between the service and sales department
  • Handle outbound customer calls
  • Schedule appointments for potential buyers
  • Follow-up with owner base
  • Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers
  • Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals
  • Learn to overcome objections
  • Follow all company policies and procedures
  • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors
  • Working together with other Customer Car specialists to meet sales goals
  • Must be energetic with a positive attitude
  • Must be willing to work weekends
  • At least 1 year of sales, service or customer service experience
  • Confidence in your ability to be successful
  • A desire to work in a commission, performance-based, environment
  • Great attitude with high-energy personality
  • Professional appearance and work ethic
  • Self-starter and self-motivated
  • Ability to work well in a process driven environment
  • Outstanding communication skills in both verbal and written
  • Valid driver license in the state that you will work and a good driving record
111

Customer Care Specialist Resume Examples & Samples

  • Display ability to learn and advance to good working knowledge of company systems within short period of time
  • Communicate effectively, verbally and in writing
  • Effective interpersonal communication, both internally and externally
  • Successfully maintaining the energy and initiative required to meet the demands of a very short and intense "season"
  • Report to work as required and according to schedule
  • Provide top of the line service to answer customer service related inquiries and process orders
  • Answer customer's questions and provide a world class customer experience
112

Customer Care Specialist Resume Examples & Samples

  • Clearly understand the requirements of the Broadcast television, post production for audio and video, and music production markets
  • Provide technical support to accredited Resellers and customers
  • Comprehensive understanding of broadcast, video, audio, or notation concepts, hardware, editing techniques and terms
  • Comprehensive understanding of Video production, Music Production, or Composition concepts
  • Knowledge of computer technologies, disk systems, video, audio and networking infrastructures
  • Knowledge of Avid NRCS systems, such as iNews, iNews Command, and Airspeed 5000 video servers
  • Experience with computer programming g
  • Knowledge of NRCS systems, with Avid Newsroom products or those of competitors, is desirable
  • To have completed and passed Avid Product Line ACSR Level Training
  • To have completed and passed Avid Unity ACSR Level Training
113

Customer Care Specialist Resume Examples & Samples

  • Handle incoming requests (phone, e-mail and web) from customers and employees pertaining to customer orders, shipments, product installations, licenses, invoices and general customer service inquiries
  • Enter customer entitlement information into our databases
  • Verify customer entitlement by researching entitlement data in the corporate entitlement databases
  • Proactively provide status updates to customers regarding pending orders and shipments
  • Call customers to verify that each shipment was received to their satisfaction and to assess any additional customer needs
  • Follow-up with customers regarding feedback gathered from periodic Satisfaction Surveys and ensure that the appropriate AspenTech staff are notified if corrective action is required
  • Provide coverage for overflow telephone calls to the regional AspenTech support centers
  • Maintain web support entitlement by validating, authorizing and revoking end-user access
  • Generate reports for customer intelligence data from AspenTech field staff
  • Participate in other group projects and assignments as required
  • 3 years of customer service experience in a fast-paced high-tech environment
  • College Degree Preferred (Associates or Bachelors)
  • Strong attention to details and organizational skills
  • Demonstrated ability to handle multiple priorities
  • Ability to work well with limited supervision
  • Strong knowledge of MS Office tools such as Word and Excel
  • Bilingual a plus – French or Chinese preferred
114

Customer Care Specialist Resume Examples & Samples

  • Provide customer support services to Avid’s end users
  • Handling incoming customer account support incidents via multiple channels, including phone, electronic cases and chat
  • Accurately log customer contacts into SalesForce CRM
  • Provide Order Support for Avid’s customers ordering online
  • Provide “Getting Started” help for Avid’s customers
  • Stay up to date on current processes and procedures for registration, activation, installation and e-commerce support
  • Reporting of unresolved customer issues to the European Customer Support Manager
  • Provision of customer education
  • Minor technical troubleshooting and maintenance on our products
  • Obtain a basic knowledge of the music, film and video industries
  • Obtain moderate overall product knowledge
  • Experience working in a contact center environment
  • Experience working directly with customers (2+ years)
  • Experience with audio/video editing software
  • Strong IT knowledge is a plus
115

Customer Care Specialist Resume Examples & Samples

  • Our Customer’s Success -We enable our customers to more easily, efficiently and powerfully create value and succeed with solutions that address both their current and future needs
  • Performance Excellence, Everyday -We set a high performance standard for ourselves in everything that we do working collaboratively to do what is right over what is easy
  • Creative and Open Problem Solving - We seek unique and creative solutions to the challenges of our customers, and the industry overall,
116

Customer Care Specialist Resume Examples & Samples

  • Answering incoming calls from our customers
  • Replying to emails from customers
  • Monitoring and responding to social media posts about our brands
  • Contacting and working with leaders to resolve problems as quickly and effectively as possible
  • Must have strong communication skills and problem solving skills
  • Internet navigation skills and computer proficiency is necessary
117

Customer Care Specialist Resume Examples & Samples

  • 2-4 years of customer support experience required
  • Ability to work in flexible schedule (including over nights and weekends)
  • Associate or Bachelor's degree a plus
  • Work experience in a fast-paced high-tech environment preferred
118

Customer Care Specialist Resume Examples & Samples

  • Excellent command of the English language (if English is your second language, you need to have, prior applying for this role, Academic IELTS test - all over test score 7 or more)
  • Self-motivated with excellent time managementskills and ability to multi-task
  • Ability to deal with a range of customer situations
  • Great attention to detailand produce accurate results
  • Maintain business like communications, conduct and appearance
  • Good level of computer literacy
  • Natural ability to build relationships
  • Determined to achieve results
  • A competitive style with a passion for success
  • To process customer requests from initial contact through to final payment
  • Demonstrate effective inter-personal and communication skills to effectively assist customers
  • Communicate effectively with customers, peers, support personnel, and management
  • Identifying opportunities for improvement both for Concentrix and our clients
  • Displaying professionalism with all levels of people including senior management and executives
  • Commitment to achieving goals and objectives as an individual, in a team and for Concentrix overall
119

Member Orientation Customer Care Specialist Resume Examples & Samples

  • The ability to handle inbound (Member Services department) and outbound calls (Member Orientation department) by documenting outcomes appropriately by responding to member inquiries, requests regarding Claims, Authorizations, Benefit, Pharmacy Issues and Plan Change. In addition, the ability to handle (Complaint(s)) and categorize member(s) expression of dissatisfaction from both internal and external customers
  • Handle large volume of calls, logging calls while conducting Special Projects task
  • Maintained a good understanding of the Medicare line of business and a good command of all aspects of working as a Member Orientation, Member Services and Enrollment representative
  • Build lasting relationships with Humana’s customers
  • 2 years previous Call Center, Medical Field or related customer service experience
120

Customer Care Specialist Resume Examples & Samples

  • Enter education level here
  • Good Communication Skills
  • Experience with the BPO industry is a plus
121

Customer Care Specialist Resume Examples & Samples

  • Clearly understand the requirements of the Post and Music Production markets
  • Provide technical support to accredited Resellers and customers through a variety of channels including but not limited to voice, electronic case, chat and online community
  • Interact with end users in an online Community environment
  • Generate basic reports, spreadsheets and presentations as required
  • Comprehensive understanding of video (or Audio or Notation) concepts, hardware, editing techniques and terms
  • Comprehensive understanding of Video (or Music Production or Composition) concepts, hardware, editing techniques and terms
  • Excellent knowledge of Mac OS and Windows XP is essential
  • Knowledge of Media Composer Software (Video), Pro Tools (Audio) software, or Sibelius software
  • Excellent technical knowledge of Avid and products especially in an inter-operational environment
122

Customer Care Specialist Resume Examples & Samples

  • Serve as the primary point of contact for all internal and external customer issues within a sales division; will develop and maintain customer relationships
  • Analyze customer requests, feedback, concerns and/or issues and provide recommended actions to management
  • Accept ownership of the sales order fulfillment cycle; prepare and process in a timely, accurate and complete manner all product order information necessary for packaging, shipping, pricing, and invoicing
  • Support the e-commerce initiatives and develop detailed knowledge of the order fulfillment process within the scope of the electronic applications
  • Develop knowledge of products, services, and market segments
  • Maintain customer, material, and pricing data integrity
  • Manage relationships with assigned customers with the goal to increase sales, anticipate product needs, and ensure products are delivered on time and to track upcoming projects
  • Manage accounts receivable reconciliation through Price and Margin Management Program (PMM), Lotus Notes Pricing Database, SAP/R3
  • Analyze buying trends by segment and product. Data is used to ensure products are manufactured and stocked in appropriate locations. The data also guides the sales person where there is opportunity to sell higher margin products
  • Act as liaison between customer and internal departments to create synergy and maximize efficiency of bulk distribution
  • Communicate pro-actively through outbound calling to customers and/or key contacts to meet specific objectives and maximize customer experience
  • Develop and mentor new team members and establish best practices for the Customer Care group
  • Adhere to company policies, procedures, and business rules
  • Assure standards of safety, environmental, team and individual performance are met in a high performance team-based organization
  • Address and raise the EHS standards at BASF
123

Customer Care Specialist, Iran Resume Examples & Samples

  • Recommending appropriate solution for customer requests, and coordinating with related teams to ensure the complete handling of the request
  • Ensuring the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain, and other internal and / or external teams
  • Coordinating resolution with After- Sales Service and / or Spare Parts teams
  • Proactively informing customers about issue status based on inputs, and clarifies any questions. Ensures a positive customer experience throughout the entire process
  • Coordination with sales & marketing team in sales process where resources & project handling needed in time of offering
  • Reporting back on project & product sales challenges on time to responsible segment sales & marketing team & respective feeder factories and use all internal channel to success to avoid any cost impact & delay
  • Co-Responsibility for quality & delivery of products, system and services secured
124

Customer Care Specialist Resume Examples & Samples

  • Speak with travel agents and customers by telephone and e-mail to provide accurate information about products and services
  • Take orders or cancel policies, obtain details of issues or complaints, and to receive first notice of claims
  • Recommend products that best suit the customer’s travel protection needs
  • Adhere to Travel Insured scripts and best practices when dealing with customer and agent interactions
  • Promptly resolve service issues and complaints in a timely manner
  • Keep accurate records of all customer interactions, transactions, and all steps that were taken
  • Must hold a P&C license or be able to attain the license within 60 days (training provided)
  • Some college required, Associates degree required
  • Service-oriented, friendly, and caring attitude with the intention of satisfying the customer 100%
  • The ability to assess customer needs, meet quality standards for services, and evaluate the customers’ satisfaction
  • Strong listening skills and the ability to ask clarifying questions if needed
  • Excellent organizational and communication skills (written and verbal) required
  • Conscientious, committed to performing at your best
  • Call center experience is a plus, but not necessary
  • Must be able to become licensed to sell our products
125

Customer Care Specialist Resume Examples & Samples

  • Responds to incoming customer inquiries, complaints and questions to customer's satisfaction and ensuring all services provided conform to State Tariffs and FCC Regulations
  • Ensures customer requirements are met on each product/service delivered
  • Explains and/or demonstrates knowledge of all services, products and features, and the billing adjustment policy
  • Presents an integrated solution-centered approach to customers’ needs, applying technical knowledge and experience in reviewing the customer’s invoice
  • Strives to provide stellar customer service
  • Must have strong knowledge of billing practices, communication (oral and written), interpersonal, multi-tasking, and team work skills
  • High School diploma, GED or equivalent education and experience
  • Knowledge of QCC and Ensemble billing platforms
  • Strong computer skills with Internet Explorer, Outlook, Excel and Word
  • 1 to 2 years of telecommunications experience
  • 1 to 2 years experience with one or more telecommunications products/services, i.e., Voice or Data
  • 2 to 3 years of call center experience
  • 119331
126

Customer Care Specialist Resume Examples & Samples

  • Ability to perform consultative selling with customers face-to-face, via the phone and at outside events/shows
  • Ability to work in set location, as well as in other metro area stores upon request
  • Handling customer inquiries as it relates to CenturyLink's product offerings, pricing, billing, etc
  • Meeting established sales objectives by selling CenturyLink's consumer and business products and services
  • Assisting Store Manager in maximizing sales and profitability through focusing on key business initiatives, store presentation, marketing execution, inventory management, customer service, loss prevention, risk management, and daily operational cost control
  • Completing operational duties, including paperwork and sales reports as they relate to store opening and closing
  • Handling customer escalations
  • Adhering to CenturyLink's store policies and procedures
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Ability to stand in an enclosed area 100% of your shift while assisting customers
  • One year of retail sales or customer service experience
  • Basic knowledge of Microsoft Office Suites (Word, Excel, PowerPoint, Outlook)
  • Ability to attend a one week new hire training in Denver, CO. (company paid)
  • Telecommunications knowledge
  • Proven success in a commission sales environment
127

Customer Care Specialist Resume Examples & Samples

  • Engaged in constructive problem resolution and provide solutions
  • Address root cases and seek continuous improvements consistently look for ways to improve work process
  • Work independently and assist the team in realizing goals and standards, share knowledge and best practices
128

Customer Care Specialist Resume Examples & Samples

  • Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals
  • Identify policy type and determine appropriate action needed
  • Make appropriate updates to client database in order to meet regulatory obligations
  • Make timely premium payments from established escrow accounts to ensure continuous coverage
  • Manage time to handle multiple demands and competing priorities
  • Meet deadlines and quality standards
  • Communicate and coordinate with insurance agents and/or insurance carriers to verify information, update status, and meet deadlines/requirements
  • Demonstrate empathy regarding your work and the impact it has on the Client and homeowner
  • Demonstrated ability to work successfully in an environment focused on production and quality
  • Banking, finance, mortgage lending experience a plus
129

Customer Care Specialist Resume Examples & Samples

  • Ability to work a set schedule, with required overtime as business needs
  • Schedule flexibility during peak hours and severe weather
  • Demonstrate conflict management skills and maintain professional composure
130

Customer Care Specialist Resume Examples & Samples

  • Direct participation in pre- sales activity directed towards ensuring executable Contracts/Purchase Orders, which reflect UOP, Customer and applicable governmental requirements
  • Preparing and providing Catalyst, Adsorbent & Specialties product sales proposals to customers using standard templates and standard pricing for small quantity potential sales
  • Coordinate all aspects of Catalyst, Adsorbent & Specialties Sales Order Entry, and subsequent Sales Order Management (Consistent with appropriate SAP Systems and defined UOP Business/Sales Process requirements
  • Manage Business Forecaster Input consistent with Purchase Commitments received and proposals sent out
  • Manage all Catalyst, Adsorbent & Specialties sales contracts and blanket orders to ensure customer receives materials and services meeting their expectations from a supply standpoint
  • Minimum Associates Degree is required
  • Minimum of 5 years’ experience in a customer facing sales, customer service, order management or logistics role within a product manufacturing environment is required
  • A bachelor's degree is considered a plus
  • Experience at working independently is key
  • The ability to manage large amounts of data is a plus
  • A high level of computer literacy and aptitude is necessary
  • Strong organizational, excellent follow-up and communication skills, together with the ability to understand work process flows and work with computers doing detailed analysis and data entry is ideal
  • Knowledge of the SAP Sales and Distribution modules is desirable
  • The ideal candidate will work well under pressure, have the self-confidence and sensitivity to address difficult customer problems, be able to handle multiple tasks simultaneously, and possess great decision making skill
  • They must be able to accept responsibility, yet be a strong team player to interface with co-workers to share best practice for mutual training and coaching
131

Customer Care Specialist Resume Examples & Samples

  • Articulate, customer focused and possess proper telephone etiquette
  • Demonstrated computer proficiency and the ability to maneuver and navigate between computer screens and programs
  • Strong telephone skills including inbound and outbound calls
  • Primary point of contact for providers and beneficiaries
  • The Assistance Agent are responsible for receiving and responding to providers and billing agents’ inquiries and requests for informationSearch Jobs US
132

Customer Care Specialist Resume Examples & Samples

  • Develops and maintains a positive customer relationship to ensure continued business and profitability, providing call/email support, including inventory availability, cross selling and cross reference and bid work
  • Handles internal/external inquiries for large/complex customers in the areas of product information, ordering procedures, special order/furniture information, pricing, quote information, promotions, problems, returns, shipping and trend research
  • Assists in the resolution of customer issues, communicating with various departments to research and resolve. Provides various status reports depending on customer requirements
  • Proactively works/monitors reports to ensure Customer Satisfaction
  • Serve as liaison with third-party delivery service to coordinate deliveries and resolve problems
  • Negotiates and authorizes special pricing on individual orders
  • May be asked to conduct outbound proactive calls to assigned customer base,with the goal of building rapport, trust, and customer loyalty
  • Contacts newly assigned customers as requested
  • Maintains current and accurate knowledge of system, product, vendor, and company procedures, policies and to support professional growth
  • Understands and demonstrates Company Core Values
  • Seeks ways to contribute to the company's overall success
  • Professionalism, with ability to balance urgency and decisiveness with customer service relationship skills and attention to detail
  • Ability to interact and communicate with all levels of the company
  • Ability to support growth in revenue and margin with assigned customers by cross selling and product introductions
  • Diplomacy in dealing with conflict resolution
  • Proficient to navigate Company tools and resources required by role
  • Minimum 1 year to 2 years of customer service or internal care related experience preferred
133

Senior Customer Care Specialist Resume Examples & Samples

  • Able to handle technical or information queries from internal or external customers
  • Able to provide insight on content or data and/or provide technical support to customers
  • Troubleshoot customer issues to determine root cause and enter issues into a CRM application
  • Resolve general and complex customer inquiries through phone or email correspondence
  • Understanding of applications and / or information and how they are used by customers
  • Able to discuss and explain complex issues with customers in a straight forward and organized manner
  • Professional voice, appearance and interpersonal skills for effective communication with customers. Prior experience working with SalesForce.com solutions and WebEx conferencing
  • Familiarity with PLM (Product Lifecycle Management) software systems and innovation concepts
  • Knowledge of any or all of the following; Lotus Notes, SharePoint, Documentum, Livelink,
  • Windchill, Teamcenter,
  • Understanding of computer networks, HTTP and TCP/IP, Proxy and Firewall servers
  • Experience with MS SQL, Oracle and Java
  • Prior experience in software solution support and/or Information technology helpdesk
  • Professional and friendly attitude
  • Strong desire to understand, help and solve problems
  • Exceptional communication skills (verbal, auditory & written)
  • Strong ability to capture and communicate complex technical concepts
  • High degree of technical aptitude with excellent troubleshooting skills
  • Solid, hands-on understanding of Microsoft products, Windows Client and Server Operating Systems, IIS, and Internet Explorer
  • Experience in a MS Windows Server network with Active Directory, LDAP and .NET
134

Consumer Customer Care Specialist Resume Examples & Samples

  • Research. Understand it. Live it. Design by it
  • Empathy. Understand how consumers feel, feel as they do and let it inform your values
  • Sketch, a lot, and do it well
  • Break rules, find new solutions, develop something extraordinary
  • Communicate. Because without it your sketch is just a pretty picture
  • Model. Make sure it is feasible. Work with others to understand constraints
  • Refine. Make it better, find alternative solutions
  • Prototype. Build it, with your hands. Create
  • Render. Sell the idea through thoughtful communication
  • Collaborate. Work with engineering and the rest of the business to maintain intent
  • Must have 5 plus years of experience in design
  • Sketch like crazy. We like a point of view and style. We use Sketchbook Pro
  • Understand how and why things work. Have an affinity for and be able to create new mechanisms
  • Understand sophisticated surface modeling, not necessarily class A, but pretty close. We use Rhino for modeling
  • Understand basic rendering techniques, we use VRay for rendering
  • Demonstrate a strong passion for and understand the principles of human centered design
  • Bring something new to our team so that we can learn as much from you as you will from us
135

Customer Care Specialist Resume Examples & Samples

  • Assist Customers with inquiries via telephone and email regarding order status, payments, refunds, site operation, and basic information about our products and services
  • Provide prompt, courteous, professional service to our internal and external Customers
  • Record Customer inquiries for follow-up and tracking purposes
  • Research Customers inquires and provide alternate solutions
  • Serve as a liaison between Customers and other departments to communicate information
  • Flexibility and the ability to manage multiple assignments
  • Proficiently utilize customer care tools, systems and procedures to provide accurate, authoritative and timely support solutions that exceed Customer expectations
  • Utilize Customer feedback and prior occurrences to identify opportunities to continuously improve the Customers experience and drive efficiency in the delivery of unrivaled customer care
  • Maintain/achieve Contact Center performance metrics
  • Ensure operational and technical issues are communicated to management team
  • Perform numerous duties including filing, faxing, relaying messages and problem solving
  • Consistently demonstrate positive and professional behaviors to drive Customer satisfaction and department morale
  • Maintain outstanding attendance record
  • Consistently demonstrate the ability to effectively handle difficult calls and emails
  • 1 year call center experience in a high volume contact center, legal or service environment
  • Proficiency with, and the ability to rapidly navigate between, the following applications and systems: MS Internet Explorer, Internet search engines, including but not limited to Google & Yahoo, Microsoft Office, including strong skills in Excel, Word, PowerPoint, & Outlook
  • Call/contact center technologies
  • Basic understanding of Internet and call/contact center technologies
  • Must have flexible schedule, including availability on evenings, weekends and holidays
136

Customer Care Specialist Resume Examples & Samples

  • Manage inbound customer calls from Customer Care 1-800 queue
  • Enter orders received by telephone, email, fax or EDI
  • Manage open orders using SAP reports, Excel spreadsheets and daily email communication with sales/brokers
  • Review orders daily and resolve issues to ensure timely shipment
  • Maintain daily record of tasks completed
  • Create or make changes to existing rebate agreements in SAP, ensure proper Finance Management approvals are in place and process billing history adjustments
  • Maintain key relationships with sales, brokers, customers, supply chain, Finance and the call center organization
  • Work closely with Inventory Managers and the distribution center regarding order shipments and inventory availability; Credit Analysts regarding credit holds and deduction resolution; Sales, Brokers and Business Analysts regarding pricing and rebate agreements
  • Retrieve monthly customer service level scores from Vendor websites and record data for monthly review; work with Customer Care Manager and Credit team to address/correct any shipping or compliance issues
  • Ensure goals are met on Customer Service Level; call availability, order entry error rate, and returns related to order entry errors
  • Ability to excel in a fast-paced, dynamic work environment with excellent critical and judgment
  • Accomplished user of Microsoft Office (Excel and Word)
  • SAP system experience preferred
137

Customer Care Specialist Resume Examples & Samples

  • Minimum of 3 years of customer service experience or experience in a medical office/facility
  • Empathy and desire to work with the senior population
  • No time will be allowed off during the first 120 days
138

Customer Care Specialist Resume Examples & Samples

  • B. S. Degree in Animal Science or related field (such as Animal Health/PreVet, etc)
  • 3 or more years’ experience working in the animal health field and/or 3 or more years’ experience working in customer service
  • R. V. T. (Registered Veterinary Technician) License within a year of hire
  • A well-rounded knowledge of our products, basic animal health care/nursing, and animal nutrition
  • Basic computer skills (including Mac and Windows; Typing, data entry, etc.) and familiarity with Microsoft Office Programs including (i.e. Excel, Word, Outlook) are required
  • Proficiency in English (both spoken and written) is required. Speaking additional languages is a plus
  • A passion for animals and their pet parents, and providing them with excellent customer service
139

Customer Care Specialist Resume Examples & Samples

  • Enter all sales orders (including making order modifications) for products, parts and accessories
  • Maintain orders in accounting system (MAS200)
  • Verifies sales order correctness and completeness with the customer prior to entering order
  • Notifies sale teams of any order modifications that the customer is making
  • Work with Accounting set up new customer accounts in accounting system (MAS200)
  • Change prices on orders for accuracy
  • Coordinate with shipping personnel to communicate shipping dates or delays with external customers (direct and dealer)
  • Be first point of contact for internal/external clients on shipping questions, shipping issues, quotes, and other
  • Keeps abreast of current production schedules, product changes, and new product instructions as they relate to existing and new customer orders
  • Answer 800 line as back up
  • Computer and keyboard skills
  • Word, Excel experience
  • Freight forwarding experience
140

Customer Care Specialist Resume Examples & Samples

  • Research/resolve loan level inquires as it relates to inbound/outbound call activity. More experienced associates will be involved in root cause analysis of more complex inquiries
  • Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking and property loss. More experienced associates will handle escalated calls
  • Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will work in a multi-client or multi-functional environment
141

Customer Care Specialist Resume Examples & Samples

  • Process claims according to Claim Best Practices as assigned
  • Bachelor's degree in any major strongly preferred
  • Minimum two years previous customer service. (retail, restaurant etc.)
  • Active listening skills
  • Experience working in a Windows-based computer environment
142

Customer Care Specialist Resume Examples & Samples

  • Establish a personalized relationship with the client in order to optimize the service level
  • Efficiently answer to the clients requirements (deadlines, shortages, information, disputes)
  • Record, analyses and follow up the disputes situations (complains, deductions, returns etc.) in accordance with the Credit Manager, the sales and controlling teams, and the physical distribution
  • Enforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment and in proactively ensuring reminders
  • Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions
  • Be responsible for the client accounts clarity (clearing of accounts)
  • Depending on the organization, ensure the continuity of service (he/she can could have, occasionally and partially, to replace his/her superior,)
  • According to the organization, participate to the implementation of projects in collaboration with the client (ex: information sharing, stock levels optimizations etc.)
143

Customer Care Specialist Resume Examples & Samples

  • Work for Customer Satisfaction based on knowledge of product, application, and delivery needs
  • Provide pricing and delivery information to customers, using established quotations processes and tools (SAP and other relevant ERP platforms)
  • Effectively enter sales orders and customer’s data, agreements, in a timely fashion and without error; using departmental service commitments & achieving metrics
  • Follow up on progress of production of each order entered
  • Co-ordinate with buyer, planner and logistic team for shipping arrangement
  • Communicate with customers about progress and shipment status of each orders and prepare shipping relate documents
  • Apply proactive sales techniques to generate potential opportunities for the sales team
  • Create and maintain relationships with customers and account managers and internal functions
  • Work closely with cross functional groups to improve processes, maintain compliance and data and work on team projects
  • Interface with Supply chain to coordinate shipments of material to meet our customer’s needs and requirements
  • Conduct quarterly T-NPS survey
  • Assist on process/system improvement projects
144

Customer Care Specialist Resume Examples & Samples

  • Answer phones, emails and/or live chat requests from both internal and external customers, review accounts and respond appropriately to questions and requests
  • Process customer payments by telephone while following PCI compliance protocols
  • Identify, research and report customer policy and billing issues using the computer systems
  • Follow up on customer inquiries not immediately resolved, to ensure appropriate changes were made for satisfactory resolution and keeping clients informed of progress
  • Determine the urgency of calls or requests and follow escalation procedures when necessary
  • Provide quotes for new policies, renewals and endorsements, as well as process non-premium endorsements
  • Provide customers with product and service information
  • Performing administrative tasks such as maintaining information and processing paperwork
  • Document customer complaints that cannot be fully resolved in Client Services, so they can be relayed to appropriate departments for further investigation and handling
145

Cres Customer Care Specialist Resume Examples & Samples

  • Completes Automatic Payment Draft setups
  • Prepares Lien Release
  • Responds to standard to moderately complex servicing issues for internal and/or external customers
  • Receives and reviews incoming work, contacting appropriate resources as needed
  • Edits mortgages to change name, address, etc
  • Maintains a working knowledge of unit policies, procedures, standards and workflow
  • Acts as an escalation point
  • May assist in identifying and recommending operational improvements
  • 1 – 2 years in a similar function and/or environment
  • Good knowledge of the products, policies and processes that related to unit assigned. Good knowledge of banking operations
146

Collection & Customer Care Specialist Resume Examples & Samples

  • Experience in a credit control role, affinity for accounting
  • Successfully manage multiple tasks & priorities
  • Proactive / self starter with positive can do attitude
  • Attention to detail & deliver high quality work
  • Excellent interpersonal & team work skills cultivating long term relationships at all levels of own & customer's organization
  • Excellent verbal & written communication
  • Be customer focused
  • Desire for personal & professional development
  • Problem solver
  • Proficient in Microsoft Office applications such as Word, Excel, PowerPoint and Outlook
  • Flexible approach to working hours
147

Customer Care Specialist Resume Examples & Samples

  • Contract Review (as and when required
  • Goal orientated
  • Resilient
148

Customer Care Specialist Resume Examples & Samples

  • 2 years of experience in a call center or related customer service experience
  • Associate’s Degree (or minimum 2 years of College)
  • Proficiency in all Microsoft Office Programs, including Word, PowerPoint and Excel,
  • Knowledge in ICD10, CPT Code, HPCS and Medicare Regulations
149

Customer Care Specialist Resume Examples & Samples

  • Arriving on time and adhering to your schedule
  • Being an engaged customer advocate
  • Being a brand ambassador internally and externally
  • Thinking on your feet and learning in an ever-changing environment
  • Handling your customer’s needs with integrity and empathy in one transaction
  • Managing your time, recording it accurately and inputting it according to the company’s quality standards
  • Actively engaging and participating in training and weekly coaching sessions
  • Adapting to constant change, i.e. program offerings, computer tools, process changes
  • Being your best, on purpose, every time
  • One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face
  • 2+ years customer service experience (may include call center, hospitality, retail, etc.), preferably to include call center
  • Experience promoting products and services in a call center environment
  • Bilingual (Spanish/English preferred) Bilingual Candidates must be fluent in Spanish and English, must be able to read and translate from English to Spanish and a minimum of two years of customer interaction or customer support experience is strongly preferred, either by phone or face to face
  • Effective listening and communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner
  • Ability to build trust and loyalty with customers, handle confidential information and act with integrity at all times
  • Willingness to work in an environment that requires 100% phone-based customer interaction
  • Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations
150

Omni-channel Customer Care Specialist Resume Examples & Samples

  • Investigates, resolves and responds to customer phone calls, e-mails, letters and any other customer related inquiries. Provides customer follow up as applicable to ensure resolution and satisfaction
  • Responsible for ensuring customer satisfaction and retaining business by consistently exceeding customer expectations. Informs and educates customers about Rewards and other promotional terms and conditions
  • Follows departmental and procedural guidelines and quality assurance standards to address problems and concerns;suggest solutions, and drive positive outcomes resulting in an excellent customer experience
  • Maintains a detailed log of all incoming contacts, including a description of the reason for contact, action taken to resolve the issue, and the follow-up to be conducted, as applicable
  • Answers and resolves customer concerns by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems to the appropriate parties for review
  • Troubleshoots customer issues with and update/manage biglots.com profile data for Ecommerce customer accounts
  • Collaborates with various departments for the most effective and accurate responses to ensure continuity across all channels and works closely with other departments to troubleshoot and resolve customer issues both technical and
  • Handles product recall inquiries, accident inquiries, warranty inquiries and account inquiries with accuracy and confidentiality and ensuring information is escalated to the appropriate department
  • Communicates issues, opportunities and insights to departmental leadership as necessary
  • Effectively manages incoming contacts while keeping accurate and detailed records
  • Engages with co-workers to identify areas of improvement within department
  • Makes suggestions based on customer feedback to help drive high customer engagement and a great overall experience
  • Resolves product and/or service problems by correctly identifying the true concern, assisting in determining the root cause, selecting and explaining the best solution for the problem, and expediting the resolution to exceed customer expectations
  • Assists in training new agents, shadow associates, and review company and department standards with co-workers as needed
  • Responsible for addressing BBB concerns, reports and notifications
  • Assists candidates applying for open positions within the company regarding the application process and inquiries related to BCI/BCG
  • Two to four years of relevant experience in a fast-paced customer retail based service/contact center environment required. Ecommerce experience is preferred
  • Must have excellent communication/interpersonal skills both verbal and written (writing sample may be required)
  • High attention to detail and process oriented with the ability to think critically to solve problems on the fly within company guidelines required
  • High level of professionalism and empathy while interacting with customers, both internal and external
  • General comfort to operate a computer and related software applications and technical ability to navigate through multiple computer systems and other applications and multi-task within them required
  • Experience with Oracle Service Cloud, Oracle Commerce Service Center highly preferred. Proficiency in Microsoft Office suite of tools required
  • High level understanding of measuring and adhering to contact center metrics, specifically regarding service levels, reporting, adherence, productivity and performance/productivity requirements
151

Customer Care Specialist Resume Examples & Samples

  • Must have earned a high school diploma or GED. College degree a plus
  • Must have at least intermediate-advanced knowledge and skill with Microsoft Office programs used for word processing, email, presentations, and spreadsheets
  • Minimum typing speed = 50wpm
  • Ability to function independently with minimal supervision
  • Ability to travel overnight up to 2-3 times per year
  • Must pass Criminal and DMV background checks
  • Demonstration of strong customer service skills
  • Outgoing and energetic attitude, ability to motivate customers
  • Strong active listening skills
  • Ability to communicate well with executive level customers and leadership
  • Ability to effectively plan and manage workflow. Includes planning, organizing, scheduling and budgeting time effectively
  • Ability to work in a team environment and interact with all levels of AHA staff, volunteers and the public. This includes ability and willingness to build and nurture relationships within and outside the AHA. This also includes the ability to work cooperatively with others to leverage resources to achieve common goals
  • Ability to learn new hardware or software applications
152

Customer Care Specialist Resume Examples & Samples

  • Process orders received via E-mail, Fax, Phone and/or System Generated
  • Follow through with customer / plant order changes
  • Identify and process invoice corrections
  • Process returns and/or transfer of product
  • Complete daily reports to ensure orders are delivered on time and full
  • Set up / maintain new customer accounts
  • Fulfill expedite requests as needed
  • Minimum of High School Diploma; Bachelor’s Degree preferred
  • Must have a minimum of two or more years of experience in Customer Service or similar role
  • SAP knowledge a plus; Proficiency with French (both oral and written) a plus
153

Customer Care Specialist Resume Examples & Samples

  • Promptly and accurately enter customer concerns in the complaint management system
  • Accurately categorize customer concerns in the complaint management system
  • Promptly and accurately route customer concerns using the complaint management system to the appropriate Customer Care Resolution Group
  • Establishes effective professional rapport with both internal & external customers
  • May help identify trends in customer complaints/issues to assist with root cause analysis
  • Requires good written, oral and interpersonal skills
  • Data entry experience preferred
154

Customer Care Specialist Resume Examples & Samples

  • Respond to customers inquiries via phone, email, chat and establish emotional connection with callers
  • Inquiries will vary but include address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc
  • Apply company policy and procedures to resolve routine customer issues
  • Log and classify all calls and requests for assistance in the call tracking database
  • Filter and escalate inquiries as appropriate
  • Apply active listening skills to diffuse a potentially tense customer interaction
  • May include some order processing tasks per customer inquiry
  • Secondary education (high school diploma or equivalent) required
  • Some previous customer service experience preferred within a call center environment
  • Strong ability to have engaging conversations with customers while handling customer issues
  • Ability to work through customer conflict and provide resolution in a positive manner
  • Judgment is required to determine resolution (no scripting is utilized)
  • Active listening skills to be used to interpret a customer’s inquiry and to diffuse a potentially tense customer situation
155

Customer Care Specialist Resume Examples & Samples

  • Provide assistance to for invoice issuing, goods delivery and shipment for all customers across China and overseas
  • Liaison to external logistic company for inventory maintenance and movement, order shipments, account reconciliations, etc. Provide assistance to local Chinese customers regarding order enquiries
  • Provide support to Finance team for local routine statutory filings (tax, administrative, financial, statistical), also internal and external audits
  • Act as runner to local authorities and organizations for filing and documents submission, VAT invoice purchase and verification
  • Bachelor degree or above in accounting or related
  • 2y+ experience in similar role or industry, responsible and detail oriented
  • Finance/Customer Care experience or related
  • Good teamwork and communication skills, customer driven and service attitude
  • Good English communication skills
  • Skilled in the use of Microsoft office tools including Excel, Word, and Power Point
  • Experience in Oracle is a plus
  • Holder of accountant’s certificate and/or statistic certificate is a plus
156

Customer Care Specialist / Vsp-san Juan Resume Examples & Samples

  • Previous inbound walk in, call center, or related customer service experience
  • Excellent Interpersonal skills
  • Associate degree or equivalent
  • Proficiency in all Microsoft Office Programs, including Word and Excel,
  • Demonstrated ability to multi task in a fast paced environment and work under minimum supervision
  • Knowledge in Patient Rights and HIPAA Privacy Regulations
157

Proactive Customer Care Specialist Resume Examples & Samples

  • Contact customers on system activation and performance
  • Assist customers with system activation over the phone and monitor set up
  • Additional duties required as needed
  • 2 years of customer service experience, preferably in a call center environment
  • Ability to deal with 80-100 inquires per day via inbound/outbound phone calls and email
  • Strong computer skills (Excel, Word, Outlook and other Microsoft and related applications) Knowledge of the construction/solar industry is strongly preferred
  • Excellent customer service skills required
  • Ability to independently make decisions and solve problems
158

Customer Care Specialist Resume Examples & Samples

  • Display strong customer service skills and the ability to effectively communicate with the customer
  • Demonstrate strong CenturyLink product/service knowledge
  • Computer literacy, multi-tasking, problem solving and strong verbal communication
  • Ability to navigate through, and toggle between, multiple systems and/or applications in a Windows environment
159

Lead Customer Care Specialist Resume Examples & Samples

  • Adheres to the Company script
  • Responsible for accurate data entry
  • Verifies package sales, including qualifying prospective members and owners, as set forth in department established qualifications
  • Prepares confirmation letters and various post sales emails as outlined by department procedures
  • Responsible for saving packages attempting to cancel
  • Adheres to federal guidelines as they relate to the Do Not Call List and Consent to Call
  • Complies with training received on all computer programs (i.e. I3, Clarity, and Oracle)
  • Complies with department metric requirements; 100 blended calls (inbound, outbound, and chat), 66% call connect time, 16% pause time, 9% after call and before call work, 5 bookings on AM team and 3 bookings on PM team, which equals 50 for AM and 30 for PM bi-weekly, 30% TAC conversion
  • Maintains a solid working knowledge of all resorts, company products, and services as they related to marketing and the Company as a whole
  • Maintains an error rate of 10% or below
  • Maintains compliance of timekeeping
  • Responsible for professionally and courteously handling escalated guest issues
  • Completes multiple tasks with both speed and efficiency
  • Establish and maintain TAC I and TAC II training certification
  • Provides coaching motivation, monitoring, training, and leadership of agents on a daily basis to help them meet their daily book goals, minimum metrics, and service level and is accountable for their respective teams overall production and service levels
  • Assists with and offers suggestions of departmental training sessions
  • Embrace new programs and administer their success
  • Trains new team members on service expectations and operational functions
  • Responsible for administering a minimum of three (3) weekly coaching submitted to management
  • Drives production of the team and is responsible for team goals and objectives
  • Updates hourly bookings
  • Completes all required Company trainings and compliance courses as assigned
  • A minimum of six (6) months of experience in the customer service field required
  • No supervisory experience required
  • This position does not include any supervisory responsibilities
  • Maintains flexible schedule and working hours to include weekends and holidays
  • Verified typing proficiency at a rate of 35 words per minute
  • Recognizes an emergency situation and takes appropriate action
  • Able to establish and maintain a cooperative working relation
  • Performs well with frequent interruptions and/or distractions
160

Customer Care Specialist Resume Examples & Samples

  • Handle a broad array of customer inquiries (written or over the phone) regarding CenturyLink product offerings, pricing, billing, etc., and provide assistance in utilizing the appropriate products or services. May handle angry or upset customers. May spend the majority of the day taking inbound calls from residential and small business customers
  • Follow up with customer, technician, or other departmental employees to ensure service affecting work is being or was accomplished by the committed due date
  • Answer intra-company calls and provide trouble-shooting assistance to other departments on questions regarding pending orders, customer account status, and problem resolution
  • Answer questions regarding pending orders or customer account status from technicians working in the field, and update customer accordingly
  • Escalate customer complaints as appropriate and resolve associated problems. Negotiate requests from customers on service-related problems, handle complaints and attempt to enhance the company’s revenue potential. Contact the appropriate individuals or departments that will best meet the customer needs, transferring the customers as appropriate
  • Utilize and navigate various web-based and mainframe systems (e.g., C+, Ensemble, WFA, ROMS, OSCAR, BOSS, ACSR, WebSOP, SOPAD, SOLAR, RSOLAR) to generate service order activity. May use multiple systems (e.g., ROMS, DOCS, Cshare sites) to distribute work and special projects from multiple groups/project managers
  • Duties include but are not limited to: obtaining necessary credit information from customers; arranging for security deposit where required; verifying addresses and availability of facilities; resolving discrepancies so that the order is processed accurately; negotiating and confirming installation dates and times with customers, including handling missed installations as quickly as possible; responding to customer requests to change orders in progress and issue new orders if necessary
  • All work will be reviewed / monitored to ensure that it meets CenturyLink’s quality of service standards
  • Perform clerical duties of a routine nature (e.g., filing, recording, logging, preparing records, light duty typing/word processing, electronic mail)
  • Available for work shifts scheduled during office hours: Monday - Friday 7am- 7pm
  • Successful completion of required Contact Center Assessment
161

Customer Care Specialist Resume Examples & Samples

  • Perform data entry using spreadsheets and customer resource management (CRM) tools
  • Provide customer service via phone, email, or chat by answering questions concerning corporate products, services, and accounts and updates and maintains customer data
  • Resolve any emerging problems that clients may face by clarifying issues, researching and exploring answers and providing alternative solutions with accuracy and efficiency
  • Escalate unresolved problems promptly to reach a resolution
  • Identify cross-selling opportunities and refers leads to the sales-team for follow-up
  • Perform a quality assurance check of data entered into CRM
  • Maintain operations by following policies and procedures reporting needed changes
  • Maintain customer confidence and protects operations by keeping information confidential
  • Update job knowledge by participating in educational opportunities
  • Consistently meet/exceed service metrics that are set in place (including, but not limited to service level percentages, call monitoring scores, and case resolution)
  • Fulfills and supports customer requests and product orders
  • High School Diploma or G.E.D certificate and a minimum of one year experience in data entry
  • Strong phone contact handling skills and active listening
  • Knowledge of MS Office including Outlook, Excel and Word
  • Strong verbal and writing skills
  • Strong people skills
  • Keen problem solving abilities
  • Strong prioritizing skills
  • Ability to work in an autonomous and entrepreneurial type environment
162

Customer Care Specialist Resume Examples & Samples

  • High school diploma or equivalent, plus 2+ years of related work experience
  • Experience in dental insurance field preferred
  • Must be able to type 40 words per minute with proficient computer skills
  • Will be required to pass dental/vision terminology coursework during training
  • Analytical, organizational, problem solving, attention to detail and decision-making skills
  • Ability to meet or exceed established measurements
  • Ability to work under limited supervision and wear a telephone headset for an extended period of time
163

International Customer Care Specialist Resume Examples & Samples

  • Timely order entry for all
  • Order Reconciliation with Material Managers and Supply Planners
  • Provide expertise within Operations and Projects
  • Understand the capacity of Oracle to ensure efficient and compliant Order Management practices
  • Act as the designated functional back up for team members during times of absence
  • Influence actions of others (Supply Planners/Country Material Managers) on a global cross cultural basis to ensure timely transaction and forecast data management
  • Responsible for performing and managing all specific duties including the entry of customer orders, preparation of export documentation, provide feedback for inquiries, complaints, and comments from Affiliates and distributors
  • Manage and tracking of distributors orders
  • Manage inventory / Execute replenishment plan
  • Support the execution of the replenishment plan as developed by the Merial affiliate, distributors and local Supply Planner from the labeling down to the replenishment of local inventory
  • Primary liaison between Merial Affiliate/Distributor and Supply Planner to support Merial replenishment plans
  • Maintain system integrity including in-transits, virtual inventory reconciliation
  • Follow up of final steps for production (Labeling, QC release…)
  • Contribute to the overall performance results, including availability of products to meet the needs of distributors
  • Follow up local Inventory within distributors
  • Ensure effective Market reviews take place (with Merial Affiliates) in support of transparent and timely communication across Affiliates, Distributors, and local Supply Planners
  • Review recent past sales utilizing reporting systems with Merial affiliates and Supply Managers to understand and provide the right information to the local Supply Planner regarding next month sales plan/forecasts and risk on inventory
  • Consider and manage short term risk of obsolete inventory in liaison with the Merial affiliates, distributors and Supply Planners
  • Manage distributor orders
  • Create and maintain Customer master file summarizing key parameters and registered products
  • Manage country specific price lists provided by corporate finance
  • Manage distributor orders received from Supply Managers and orders from affiliate Material Managers
  • Prepare appropriate documentation to support importation process with distributors (import licenses, certificates of analysis, pro-forma invoices, and samples)
  • Communicate effectively with Logistics to ensure adequate planning of shipments
  • Maintain accurate and complete transactions to ensure accurate financial representation of the FG inventory investments of Merial dedicated to our Merial affiliates and distributors
  • Allocate the available inventory batches of FG to Orders taking into account country specifications for shelf life, titer, etc
  • Remain current with, and appropriately utilize, products harmonized for use in multiple countries
  • Ensure adherence to Regulatory Agency (especially by checking products registration before order entry) Customs and export regulations
  • Ensure compliance with SOX, GAAP, and Merial internal audit policies
  • Report the activity
  • Report the following points to appropriate the Merial affiliates and distributors
  • Orders and delay follow up
  • Back order and complaints
  • Turnover by countries
  • Any information in link with business opportunities
164

Nutrend Customer Care Specialist Resume Examples & Samples

  • Nutrend Customer Care and vendor RMA support
  • Maintain high feedback seller ratings
  • Rosewill Dispatch call logging and routing
  • The position is performed indoors, in a traditional office setting
  • Sitting for extended periods of time
  • Regular use of the telephone and company email for company communication is essential
  • Activities include extensive work at a computer workstation
  • No heavy lifting is expected
165

Customer Care Specialist Supervisor Resume Examples & Samples

  • Manage staff of approximately 10+ employees to meet departmental goals via appropriate allocation of workload and effective resource management
  • Promote key metrics and Service Level Objectives (SLO) and manage teams to these goals
  • Effectively strategize workload distribution by utilizing zipline reports
  • Provide encouragement and structure to team members in order to receive high quality work
  • Creatively strategize and evaluate processes and work towards minimizing lead times through understanding the entire job flow, including non-standard situations
  • Enforce excellent customer service in all interactions, especially escalated situations
  • Formulate performance improvement plans and make termination decisions as necessary
  • Interview, select and train new employees
  • Monitor work of staff for process adherence and compliance
  • Evaluate employee work and productivity
  • Run, review, and evaluate reports to ensure achievement of team goals
  • Manage employee grievances/complaints and discipline
  • Build strong relationships with other departments within SolarCity to facilitate results
  • Demonstrated leadership qualities
  • Self-directed and an independent thinker
  • Outstanding verbal and written communication skills
  • Extremely organized, process oriented and able to multi-task
  • Highly proficient with desktop applications such as Adobe Acrobat Professional, MS Office, Internet browsers including an ability to learn new software
  • Professional, customer focused approach to completing assignments and representing SolarCity
  • Regular, reliable, and predictable performance required
  • Must be able to successfully pass a pre-employment criminal screen. Additional pre- employment driving and drug screens may be required based on job responsibilities
166

Customer Care Specialist Resume Examples & Samples

  • At least 3 years’ experience in a client-facing role within a fast-paced complex environment
  • Ability to discuss and explain clearly, complex workflow analysis of supported products/data with customers
  • Strong troubleshooting/problem-solving skills
  • Ability to quickly learn new products, interfaces, and processes
  • Ability to stay highly organized in a high-volume, high-priority customer facing environment
  • Good understanding of Microsoft Windows Platforms, Web Browser support and Internet functionality
  • At least 1 year experience in an IT helpdesk or similar type environment
  • Strong technical skills that include installing and supporting software applications within various client network environments, Understanding of Virtual Machines, TCPIP problem solving knowledge
  • Understanding of one or all of the following markets - AD&S, Maritime and Automotive
  • Multi-lingual skills in common European languages
167

Customer Care Specialist Resume Examples & Samples

  • You will deliver superior service to all of our customers and business partners
  • Your analytical skills will ensure satisfactory problem resolution for our customers
  • You possess strong written and verbal communication skills
  • You have the ability to take the initiative to learn new concepts
168

Customer Care Specialist, Toano, Virginia Resume Examples & Samples

  • Provides excellent customer service using proper tone, voice inflection, call control and empathy, while expressing information clearly and concisely
  • Responds to external (Live Person) and internal email inquiries in a timely manner using proper spelling and grammar
  • Keeps knowledge current in regard to product line and installation technique
  • Accurately complete all paperwork on a daily basis
  • Will assist in all other Call Center Operations and special projects as assigned
  • All other duties as assigned by members of the department’s management team
  • Experience with Database Management, Excel, Word, and Outlook. Internet savvy
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Ability to read, write and speak clearly in English
  • Ability to multi-task and effectively handle a fast paced environment
  • Bilingual skills are a plus
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Fully understand how to calculate square footage and linear foot measurements
  • Calculates rate, ratio, and percentages
  • High school diploma or general education degree (GED), and one to two years of work experience; or equivalent combination of education and experience
  • The following physical activities are required over 2/3 of a typical day
169

Customer Care Specialist Resume Examples & Samples

  • Handle transactions with customers via inbound and outbound calls, faxes, and emails concerning Celgene REMS programs and triage customers to Medical Information(for medical related inquiries including some reports of adverse events), to Patient Support (for inquiries about patient financial assistance), to Order Management (for product orders or return goods), and to other customer support groups within Celgene (for non-REMS products) as appropriate
  • Liaise with Drug Safety, Medical Information, Regulatory, R&D, Compliance, Quality, and Order Management to assist customers with inquiries and resolve issues. Liaise with the Medical Reviewers in Global Drug Safety and Risk Management (GDSRM) to resolve issues with pregnancy tests and other high risk classifications. Obtain the required documentation from the prescribers’ offices and submit it to the Medical Reviewers. Follow up with the Medical Reviewers and prescriber offices until the medical review cycle is completed
  • Liaise with the Medical Affairs Dispense Leads to resolve issues with prescriptions that have been submitted for authorization and provide greater than a 10 mg. dose per day for CLL and CLN diagnosis codes and greater than 25 mg. dose per day for all other diagnosis codes. Prepare the required documentation from the prescribers’ offices and REMS-H system and submit it to the Dispense Leads. Follow up with the Dispense leads and prescriber offices until the medical review cycle is completed
  • Receive, review and handle all computer-generated alerts that identify potential non-compliance with REMS program requirements (i.e., pharmacy orders that need to be investigated prior to releasing drug, flagged enrollment forms and surveys)
  • Provide authorization numbers to Certified Prescribers and confirmation numbers to Certified Pharmacies when prescribing and dispensing requirements are met for Celgene REMS Products
  • Place outbound calls to pharmacies and prescribers’ offices to investigate outstanding authorization numbers that are past due with no documented activity
  • Perform quality assurance reviews on all authorized prescriptions for Females of Reproductive Potential (FRP) to ensure compliance with surveys and pregnancy tests are in accordance with the REMS requirements to prevent embryo-fetal exposure. Place outbound courtesy calls to prescribers’ offices to alert them to pregnancy tests and authorization expiration status for FRPs
  • Conduct real-time interventions with prescribers to bring about immediate resolution of non-compliance issues with surveys and prevent delays in patients receiving their drug
  • Serve as gatekeeper to ensure Certified Pharmacies and Certified Counselors/Pharmacists achieve competency requirements through external education and testing. Conduct reviews of each pharmacy to ensure compliance with mandatory REMS training requirements and communicate issues and status to the appropriate Celgene Account Manager
  • Completely and accurately document instances of non-compliance through to resolution and liaise with National and Regional Account Managers (NAM/RAM), and Hematology Oncology Consultants (HOC) to resolve compliance issues
  • Promptly resolve issues associated with dispense hold email alerts for pharmacies. Calculate inventory stock levels for pharmacies to ensure they are in compliance with the 80/20 rule for inventory replenishment
  • Document pharmacy requests to transfer inventory and forward to management for review and approval
  • Handle inquiries about the REMS process and address complaints
  • Execute REMS processes as defined in policies and procedures in support of enrollments, surveys, authorizations and confirmations, as well as, respond to general requests for information about REMS and any complaints or concerns about REMS or the service provided by Customer Care
  • Document each contact promptly and accurately in the REMS-H database system (PEGA) and document additional information associated with managing follow up interactions and tracking customer interaction related data in SharePoint as required by procedures
  • Educate Pharmacy Manager and/or designee on REMS program requirements at initial registration or when there is a change in personnel at the head pharmacist level. Educate prescribers and/or designee on REMS program
  • Develops and demonstrated performance of key competencies between the levels of Novice and Expert
  • Demonstrate SIS and ACS routinely during customer interactions
170

Customer Care Specialist Resume Examples & Samples

  • High School Diploma or equivalent Customer service experience
  • Previous knowledge of insurance products and the insurance industries highly preferred but not required
  • Strong problem solving and analytical skills to resolve difficult situations with minimal supervision
  • Strong interpersonal skills to work within a positive team environment
171

Customer Care Specialist Resume Examples & Samples

  • In lieu of technical customer inquiries, may provide specialized support in specific customer function which also requires troubleshooting problems and identifying solutions. Independently applying subject matter expertise to track, analyze, report, and apply the most appropriate course of action for particular area of responsibility
  • Responsible for adhering to documentation guidelines including determination of potential medical device reports in regulated environment
  • Acts as key resource to internal or external customers on products and services
172

Customer Care Specialist Resume Examples & Samples

  • Handles phone calls and correspondence from customers according to department policies and procedures, applicable government and investor guidelines. Responsible for prompt and accurate response to customer's mortgage servicing questions and concerns. Ensures that borrower inquiries, disputes and complaints are handled within specified timelines and CFPB Guidelines
  • Initiates "early delinquency" contact with borrower to discuss the reason for the delinquency and determine the borrowers financial ability, intent and recommend appropriate retention solutions, when appropriate
  • Assists with loan servicing website payments, denied access and password resets
  • Assists borrower with late charge waiver requests and other loan maintenance requests
  • Properly documents each customer interaction in the MSP Mortgage Servicing System
  • Performs follow-up and research tasks to ensure problem resolution
  • Responsible for minimizing customer impacts and ensuring each customer has a positive interaction with mortgage servicing
  • Completes daily work activities to meet operational requirements and goals
  • Fully complies with all applicable mortgage industry laws, rules, regulations and investor requirements and CFPB Servicing Guidelines
  • Ability to work in a high volume, fast paced environment
  • Must work well under pressure, meeting multiple and sometimes conflicting deadlines
  • Must have demonstrated ability to collaborate and work well with others
  • Must have demonstrated ability to achieve goals
  • Has knowledge of commonly used terminology, concepts and practices and procedures within the mortgage industry
  • Knowledge of MSP, with at least (1) years recent experience working with MSP
  • Good business writing and math skills
  • Strong PC skills. Must be proficient in MS Windows, MS Outlook and MS Office Suite
  • The ideal candidate should have (2+) years' experience in a Customer Service Call Center. Mortgage industry Call Center experience preferred
  • History of reliable attendance
  • Ability to work a schedule that includes some weekends
  • Must be able to pass background investigation
  • High school diploma or equivalent required, bachelor's degree preferred
173

Customer Care Specialist Resume Examples & Samples

  • You love helping and connecting with people
  • You’re a problem solver who likes to think on their feet and enjoys a challenge
  • You thrive in a fast paced, changing environment
  • You believe the details are important and actively listen for them
  • You go above and beyond because you want to, not because you have to
  • Love talking to people and ability to WOW customers on every call
  • Excellent verbal, written, and listening skills
  • Relentless drive to own the customers problem and resolve it
  • Ability to work well in a fast paced work environment
  • Ability to think outside of the box to resolve problems
  • Ability to multi-task using technology, including call handling, loan level review and call documentation
  • Minimum high school diploma or GED, and 1 year work experience required
  • College degree with 0-1 year work experience, preferred
174

Customer Care Specialist Resume Examples & Samples

  • Administer system functions on all opening, closing, and balancing procedures according to finance guidelines
  • Strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers
  • 6 months experience operating a computer in Windows based environment
  • Availability to work a flexible schedule which includes all hours of call center operation
175

Customer Care Specialist Resume Examples & Samples

  • Ensure billing set-up for customers is accurate and complete prior to billing
  • Resolve billing issues with internal and external customers via phone and email
  • Ensure sales tax, fees, and other miscellaneous charges are correctly applied to invoices
  • Extremely detail oriented
  • Ability to prioritize and multi-task with the flexibility to adapt quickly to change
  • Knowledge of the billing and/or solar industry is preferred
176

Customer Care Specialist for Go Resume Examples & Samples

  • Proficiency Microsoft Office Programs; Word and Excel
  • Availability to work 8:00 AM – 6:00 PM Monday – Friday
  • Previous inbound call center or related customer service experience
177

Customer Care Specialist Resume Examples & Samples

  • Interface with Information Systems to develop programs, systems, and files for sales to enhance departmental needs
  • Extensively utilize Oracle Database, OTIS, EDGE, Excel, Microsoft Word, and Lotus Notes
  • Organize and maintain electronic files and record systems for Sales Department
  • Research and data entry of customer/rep credits and debits
  • Data entry of First Production, Prototype, and MOD Orders
  • Create and maintain Prototype Tracking reports in Excel
  • Update Oracle Customer master files with customer address and contact changes
  • Create and maintains customer price files in Oracle
  • Provide price quotes for products and special freight terms to district sales associates
  • E-mail or fax documents (i.e. engineering drawings, wiring diagrams, etc.) to customers upon request
  • Assist with special projects as requested
  • Interpret communication from various levels and reformat it appropriately for the end users
  • Other related items to enhance/support the customer's experience
178

Access Customer Care Specialist Resume Examples & Samples

  • Communicate with health care providers and their staff about additional clinical testing for which their patient is eligible
  • Partner with Customer Service to follow up on missing information that prevents a sample release
  • Proactively contact provider offices to address questions and maintain Myriad presence when sales territories are open, outside Account Executives are on leave, or to qualify leads prior to notifying outside Account Executive
  • Work together with other ACCESS team members to identify best practices and determine highest priority tasks
  • BS/BA degree required
  • A minimum of two years of Myriad Customer Service or Myriad Medical Services experience is preferred
  • In addition any sales experience a plus
179

Customer Care Specialist Resume Examples & Samples

  • College graduate of any course
  • Completed at least 2 years of college education, or a 2 year diploma/certificate course
  • Proficient in the use of computers and internet applications
  • Willing to work in a schedule-shifting environment, including graveyard, holiday, and weekend shifts
  • High school graduates of those without experience are welcome to apply
  • Premium pay is offered to candidates with previous international contact center experience
  • Willing to work at SM Cyberwest (in front of SM North EDSA, QC)
180

Customer Care Specialist Resume Examples & Samples

  • Provide information related to outside assistance and other options
  • Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, authorize extensions, and make arrangements for payment of past due bills, final bills, and returned checks
  • Coordinate work requests with appropriate departments and service centers; informs customers of actions taken
  • Perform accounting functions related to orders, adjustments, and corrections
181

Customer Care Specialist Resume Examples & Samples

  • Call center agents that have medical experience to answer inbound telephone calls for the Medi-Cal Program for Provider an Beneficiary Community
  • The Telephone Service Center (TSC) is the primary point of contact for providers and beneficiaries
  • The TSC Provider Information and Assistance Agent are responsible for receiving and responding to providers and billing agents’ inquiries and requests for informationSearch Jobs US
182

Korean / Armenian Customer Care Specialist Resume Examples & Samples

  • Korean and Armenian speakers only please
  • We need call center agents to answer telephone calls for the Medi-Cal Program for Provider an Beneficiary Community
  • Three years medical claims examination and/or billing experience
  • One year or more experience in customer service/call center environment
  • Ability to type 40 wpm
  • Bilingual (specific language requirements will be reflected in each individual job posting)
  • The (TSC) is the primary point of contact for providers and beneficiaries. The Provider Information and Assistance Agent are responsible for receiving and responding to providers and billing agents’ inquiries and requests for information.Search Jobs US
183

Customer Care Specialist Resume Examples & Samples

  • Three to five years of customer service or related experience
  • Advanced knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
  • Strong problem-solving and negotiation skills and ability to handle complex customer calls
184

Customer Care Specialist Resume Examples & Samples

  • Provide information about credit-related memberships, services, and product offerings; advocate for solutions that will help callers improve their creditworthiness
  • High School Diploma or GED; college experience preferred
  • Must be able to successfully pass our Employee Background Screen which will include criminal background check, previous employment and education verification, as well as a drug screen
  • Credit is not just a score; it’s a skill. Here at Experian we encourage you to complete the credit review process as we look at a variety of factors not just your credit score. Be sure to check your spam or junk mail to complete the credit review portion of the process
185

Big Ticket Customer Care Specialist Resume Examples & Samples

  • Customer-oriented focus
  • Excellent problem solving skills with the ability to multi-task
  • Ability to work well with others and be a team player
  • Flexible availability that includes one to two evenings a week and a Saturday rotation
186

Customer Care Specialist Resume Examples & Samples

  • Receive and greet customers, clients, suppliers, and visitors assisting them with registration and contacting the person they are here to see
  • Retrieve/sort incoming and interdepartmental mail and deliveries, dispensing to appropriate locations/business units and personnel
  • Management and ordering of office supplies for QuadTech, Inc
  • Maintain employee schedule information provided to QTI-Switch
  • Provide switchboard coverage to include, directing each call and message taking as required by caller, back up phone coverage for VP telephone lines, distributing birth announcements to Employees Services and employees, creating name badges
  • Assist with new employee onboarding. Duties include assembling and handing out gift bag, create on-screen announcement, prepare parking sign in front of building and create and deliver sign for cubical
  • Address employee birthday cards, route to VP’s and mail prior to birthdays
  • Manage the QTI company car including, schedule, tracking mileage and ensuring proper maintenance and cleaning are performed. Check to see that drivers have filled out necessary insurance paperwork
  • Professionally address employees of emergency conditions
  • Actively engage in the facility’s safety program to assist with achieving the safety goals
  • Manage carpooling and hybrid parking and entering into the corporate database
  • Enter trade shows leads into CRM system and clean up CRM content that needs updating from the execution of marketing campaigns
  • Perform any other administrative and/or customer service duties as needed for the Customer Care department
  • Assist with special project needs for Training, Field Service, Sales and Marketing, Accounting and other QuadTech departments as necessary and approved by supervisor
  • Associate Degree or equivalent applicable experience
  • Current knowledge of computer systems and databases (ex. MS Office Suite or IFS)
  • Ability to perform accurate data entry, editing and proofreading
  • Flexibility and the ability to handle multiple tasks in a fast-paced environment
187

Senior Customer Care Specialist Resume Examples & Samples

  • Respond to a heavy volume of phone calls related to order inquiries. Responsibilities include expediting orders, tracking shipments and investigating shipping problems
  • Conduct order entry as necessary and running open order reports
  • Conduct special project work as necessary and address other issues regarding day to day business with the customer
  • Respond to Divisional Sales Managers and National Account Managers requests for customer service issues
  • Possess an understanding of pricing programs and promotions and effectively communicate this to our customers
  • Interface with Sales, Supply Chain, Marketing, and Customer Service/Order Entry teams
  • Satisfy customer inquiries that relate to product questions, lead times, printed materials or the American Standard website
  • Minimum 5 Years of customer service experience and account management required
  • Experience in dealing with high end, luxury products and clients preferred
  • Knowledge of American Standard brands products preferred
  • Strong communications skills, both written and verbal, required
  • Self-motivated with a desire to learn
  • Ability to work independently while in a team environment
  • Ability to work in a fast paced telecommunications Customer Care Center
188

Customer Care Specialist Resume Examples & Samples

  • Ensure timeliness and accuracy of student enrollments in all of Strategy Execution’s learning environments
  • Respond to instructor questions and requests regarding course administration
  • Act as Virtual Classroom Administrator for public and client sessions, including tests and pilots
  • Participate in various administrative and organizational projects
  • Assist with implementing quality control on data entry during system transitions
  • Bachelor degree and/or equivalent work experience
  • Minimum of 1 year experience in a client/customer service oriented environment
  • Working knowledge of MS Office. Ability to work in database and learning management systems
  • Ability to work with global customers
  • Excellent oral and written business communication skills
  • Proven ability to manage multiple projects and juggle competing priorities and deadlines
  • Upbeat, high energy individual with a positive, "can-do" attitude
  • Professional appearance and phone demeanor
189

Seasonal Customer Care Specialist Resume Examples & Samples

  • Must be able to score successfully on one skill assessment
  • Successfully complete required online training class
  • Ability to work a set schedule, with required overtime as business need
  • Flexibility during peak hours and severe weather
  • Demonstrate conflict management skills and maintain a professional composure
190

Customer Care Specialist Resume Examples & Samples

  • Interacts with customers and company sales and/or service representatives to handle a variety of functions
  • May answer non-technical questions regarding company products
  • Determines the status of returns, repairs, replacements, orders, delivery schedules, etc
  • Maintains records of returns, schedule changes, product enhancements or changes, product pricing and resolves return credit problems
  • May answer billing questions
  • Takes orders by telephone or electronic correspondence from customers and representatives, quotes prices and delivery dates
  • Ensures that all installation and maintenance functions are performed in a timely manner to meet customer and company specifications
  • Applies standard practices, procedures and policies
  • Strong communication (oral and written), analytical, customer service, multi-tasking and problem solving skills
  • Experience with MS Office software (Excel, Word, Outlook), and keyboarding skills
  • Ability to work flexible hours, Monday through Friday during business operational hours
  • Ability to work in a stressful, fast paced, team-oriented environment
  • Successful completion of Interview and New Hire Training
  • Current / previous experience with CenturyLink business systems (Ensemble, NIBS, DOCS, etc.)
  • Current / previous experience working with CenturyLink products and services
  • 130735
191

Customer Care Specialist Resume Examples & Samples

  • 1) Forecasting and Customer Relationship Development
  • Establish, develop, and maintain effective working relationships with UOP's customers
  • Adapt UOP order processing procedures to incorporate customer specific requirements
  • Convert SFDC Projects to Operative Work Breakdown Structures. Create license text based on agreement
  • Formulate the required invoice backup documentation
  • Coordinate with project management regarding creation and planning of SAP networks, and regarding
  • 1) Education level and/or relevant experience(s)
  • 3 year college degree or equivalent experience. Finance and/or Accounting background preferred. 3-5 years of prior work experience
  • 2) Mandatory Language Requirement
  • Excellent analytical and problem solving skills in a complex business structure
  • Ability to work well under pressure, have the self-confidence and sensitivity to address difficult customer
  • Excellent communication skills both internally and externally across time zones and with customers. Clear
192

Customer Care Specialist Resume Examples & Samples

  • Provide world-class Customer Service to Avid’s end users located globally
  • Handle inbound and outbound customer support inquiries and basic troubleshooting needs via multiple channels including phone, electronic cases, email and chat
  • Accurately log customer contacts and case information into Avid’s CRM platforms and tools
  • Perform duties and tasks with accuracy, efficiency and accountability
  • Provide holistic assistance to Avid’s E-Commerce visitors and customers
  • Monitor unresolved tickets and manage backlogs
  • Peruse the Avid knowledge base in building skills, assisting customers and reporting issues
  • Stay up to date on current processes and procedures for registration, activation, installation and E-commerce scope of support
  • Report new, impending and long-standing issues to the Web Store Customer Support Manager
  • Follow up on outstanding cases, tickets and issues with the appropriate stakeholders
  • Educate customers on marketing, technical and account management content to promote self-service options
  • Perform basic troubleshooting steps and facilitate sales conversions on the web store
  • Obtain basic knowledge of the audio and video industries
  • Have a strong knowledge of the Avid product lines
  • Meet Service Level Agreements and Key Performance Indicators as determined by Avid
193

Customer Care Specialist Resume Examples & Samples

  • Handle inbound technical inquiries effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
  • Confirm detailed system configuration and problem description
  • Create an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the customer experience
  • Retain existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
  • Resolve customer questions/concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value
  • Resolve problems on the first call, with minimum supervision, and consistently improving personal technical knowledge and understanding
  • Manipulate systems to resolve customer inquiry and reproduce customer's technical issues
  • Participate in ongoing training in keeping with company request and changing business strategies
  • Adhere to company's policies and procedures
  • Maintain a positive attitude and support company's Commitment to Excellence
  • Log, track, and resolve Better Business Bureau, legal, and/or email complaints
  • Customer follow-up via phone, email, and/or social media forums
  • Perform other duties as assigned*
  • Must have a minimum of 2+ years providing technical support of PC/Notebook hardware based systems, and/or relative experience
  • In-depth knowledge of PC/Notebook/Tablet architecture, configuration, and operation
  • Advanced level knowledge of Microsoft Windows and the use of Microsoft Office Suite
  • Strong customer service experience
  • Ability to remain calm in a fast-paced work environment and demonstrate thoughtful leadership in assessing problems and opportunities
  • Excellent verbal and written communication skills in English
  • College and/or professional training in technology such as: A.S. Degree in Computer Management and/or Computer Systems Technology, A+ Certification
  • Proficient with PCs, hardware and software knowledge
  • Ability to retain detailed important information and/or instruction
  • Ability to solve complex problems in a Technical Service oriented environment
  • Ability to comprehend, capture and interpret basic customer information
  • Ability to exercise emotional sensitivity to customer needs and challenges
  • Professional attitude, enthusiastic and reliable
  • Thorough knowledge of telephone etiquette
  • Experience working in a performance based customer service entity
  • Genuine interest and appreciation of the computer hardware industry
  • Knowledge of the Google Android OS is a plus
194

Customer Care Specialist Resume Examples & Samples

  • Strong Customer Service Experience
  • Ability to handle high volume calls
  • Good organizational and multi-tasking skills
  • Ability to collaborate and work within a team environment
195

Customer Care Specialist Resume Examples & Samples

  • Investigates, resolves and responds to customer calls, e-mails, letters and any other customer service inquiries which
  • Follows departmental guidelines and quality assurance standards to consistently provide a differentiated experience for our customers
  • High School Diploma or General Education Diploma (GED) required
  • Two – four years of relevant experience in a customer service environment preferred
  • High level of professionalism while interacting with customers
  • Ability to navigate through multiple computer systems
  • Ability with Data Entry Skills, Listening, Building Relationships, People Skills, Problem Solving, Multi-tasking
  • Must have strong ability to learn new software applications, including Oracle Service Cloud, Oracle Commerce Service Center, & Microsoft Office, required
  • General comfort to operate a computer and related software applications required
196

Customer Care Specialist Resume Examples & Samples

  • In an effort to create loyal customer relationships, our representatives must display enthusiasm and dedication on each call
  • Adheres to quality and regulatory compliance standards while providing an exceptional customer experience
  • Reviews and verifies customer behavioral activity and identifies potential fraudulent activities, such as fraud research and customer spending patterns
  • Participates in call listening sessions and provides quality feedback to peers and leaders
  • Ability to handle complex calls and defuse escalations
  • Maintain a good attendance record
  • Excellent verbal, listening and written communication skills
  • Dedication to providing exceptional customer service to all Barneys New York customers and store associates
  • Exceptional time management ability and able to work multiple systems
  • Desire to work in an environment where changes to procedures are common
  • Ability to actively listen, interpret and resolve inquiries efficiently
  • Ability to learn and implement policy quickly
197

Customer Care Specialist Resume Examples & Samples

  • Receive and record service calls from customers and/or other initiating parties (Sales Reps, CSRs )
  • During the initial customer contact, this position will verify a specific technical problem, access troubleshooting database and attempt to walk the customer, step by step, through a series of questions with the goal of resolving the issue during the initial contact
  • Must have the ability to maintain control of the call and complete the task with minimal frustration to the customer while maintaining maximum customer
  • Convey a high level of professionalism and efficiency so as to minimize customer anxiety and maximize customer
  • Keep Supervisor informed of any customer complaints, dissatisfaction and/or sense of diminished Customer Service
  • Run reports and track data, and report to Supervisor as
  • 1 + years of experience working in a call center
  • 1+ years of experience using a multi-line phone system
  • Strong focus in customer service
  • Must put a high value on processes and procedures
  • Detailed oriented with a strong desire to provide a high level of customer service
  • Knowledge of Break/Fix techniques on MIF and Software
  • E-Automate experience
198

Customer Care Specialist Resume Examples & Samples

  • Providing front line, direct contact with clients and customers
  • Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer
  • Recognizes consistent problem areas and reports to higher level for action
  • Seeks to retain account and/or suggest and encourage use of other services and products
  • Research/resolve loan level inquires as it relates to inbound/outbound call activity
  • More experienced associates will be involved in root cause analysis of more complex inquiries
  • Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking and property loss
  • Works in a single client functional environment due to limited knowledge and skill set
  • More experienced associates will work in a multi-client or multi-functional environment
199

Senior Customer Care Specialist Resume Examples & Samples

  • Intermediate computer skills including ability to create and edit spreadsheets and emails
  • Minimum of three years customer service experience in insurance, banking, finance, mortgage lending or another related industry
  • Ability to prioritize and plan in order to meet metric requirements
  • Strong customer service and listening skills
  • Ability to adapt well to change
200

Customer Care Specialist Resume Examples & Samples

  • Ability to work a minimum of 20 hours a week after successfully completing the 4 week, full-time (40 hours) Summer training period
  • Applicants must be currently enrolled in a 2 or 4 year accredited college program
  • Must be able to successfully pass our post-offer, pre-employment Employee Background Screen which will include credit and criminal background check, previous employment and education verification, as well as a drug screen
201

Customer Care Specialist Bulgaria Resume Examples & Samples

  • Manage order processing, invoicing and claims according defined procedures
  • Perform Credit management, follow up of overdue payments and reconciliation of payments
  • Coordinate delivery process with logistic partner
  • Work in close collaboration with KA Customers
  • Inform superior for all problems that cannot be solved by applying standard procedures
202

Customer Care Specialist Resume Examples & Samples

  • Minimum 2 years people service related experience
  • High level of reading, writing and speaking proficiency
  • Ability to work a flexible schedule, including nights, weekends, and Holidays
  • Computer Proficiency
  • Excellent interpersonal and guest relations skills
  • Proven ability to lead teams to meet performance goals
  • Prior timeshare, hospitality or customer service experience
  • 3-5 years related experience
203

Customer Care Specialist Resume Examples & Samples

  • Achievement of personal and team service level goals
  • Tracking and documentation of all customer inquiries and resolutions in SalesForce.com, including categorization of consumer feedback on site/app feedback
  • Identification and escalation of necessary customer inquiries and issues to Senior Support, Product, and Technical Support teams
  • Development of an expertise in Cars.com services and products and the initiative to take an active role in sharing this knowledge with customers
  • Dedication to timely and quality fulfillment of new products
  • Assist consumers with Sell It Yourself tools
  • Perform other related duties, as appropriate to further the success of the Operations Department
  • Customer-focused with a positive attitude and the ability to work with non-technical customers and a diverse customer base
  • Demonstrates accountability for issue resolution and customer empathy
  • Uses sound judgement
  • Ability to work independently and deliver high quality work
  • May require weekend and/or evening work shifts
  • Prior customer service experience or service industries’ experience preferred
204

Customer Care Specialist Resume Examples & Samples

  • 2 - 3 years customer care experience in a high volume contact center, legal or service environment
  • Proficiency with, and the ability to rapidly navigate between, the following applications and systems
  • Windows XP
  • MS Internet Explorer
  • Microsoft Office, including strong skills in Excel, Word & Outlook
  • Positive thinking and team-oriented
205

Associate Customer Care Specialist Resume Examples & Samples

  • Answer inbound calls from customers related to dental and vision benefit eligibility and claim status
  • Ensure transactions and customer forms are completed correctly
  • Work with customers to identify and resolve issues or situations with the appropriate customer first focus
  • Research more complex situations working within multiple systems for documentation and procedural issues providing a high level of value to customers
  • High school diploma or equivalent, plus 2+ years related work experience
  • Ability to learn a broad range of benefit and claim products and apply that knowledge by referencing appropriate tools and resources
  • Ability to type 40 words per minute with proficient computer skills
206

Customer Care Specialist Resume Examples & Samples

  • Completion of an Associate's Degree, Secretarial, or Business Vo-Tech level program plus 1-2 years office experience in an administrative/customer service/ records management in a professional business environment
  • Or High School Diploma or G.E.D. equivalency plus 3-4 years office experience in an administrative/customer service/ records management in a professional business environment
  • Ability to demonstrate professionalism and good judgment to provide excellent customer service
  • Ability to plan and organize work so that tasks are accomplished efficiently
  • Working knowledge of general business administration practices and procedures, including postal
207

Customer Care Specialist Resume Examples & Samples

  • Being accurate and efficient all handlings of money
  • Assisting customers in the navigation and comprehension of their contract and the claims process
  • Giving the best in service to customers needing to make or reschedule payments
  • Providing an alternate perspective to those who look to cancel
  • Enhance the Overall Customer experience in any/ all facets prior to, during and after the sale
  • Provide “Best in Class” Customer Care
  • Orchestrate the highest level of profitability protection
  • Provide claims assistance
  • Onboard newly enrolled customer
  • Be a resource for Operational and Administrative outlets
  • Collaborate, develop and implement new ideas, concepts and processes for better retention performance
  • Follow and exemplify Toco's Core Values and Best Practices
208

Senior Customer Care Specialist Resume Examples & Samples

  • Assist client/customer with questions, quotes, claim reporting, completing payments and processing using de-escalation techniques as needed
  • Based on interpretation, make decisions on cancellation and endorsement eligibility and what effective date should be used
  • Process or deny cancellations, non-premium bearing endorsements and Primary Process primary residence endorsements based on interpretation of manual
  • Review, process or deny premium bearing endorsements including coverage changes and deductible changes based on interpretation of documentation received, receipt dates and FEMA rules
  • Contact agents for denial of process, additional items needed, review of FEMA regulations
  • Responsible to maintain workflow and pending task
  • Research to determine reason for items such as premium changes, coverage shortages/changes, missing underwriting documentation, system errors, pending policie
  • Leadership including some peer coaching
  • Assisting cash department with processing payments and special projects
  • Helping to identify system issues and take part in UAT testing
  • Assisting the underwriting department by completing comparison quotes for map revisions
  • Liaison to the claims department for researching and correcting PRL issues
  • Participate in peer training, such as shadowing of new CSRs or retraining of existing CSRs for further skill development
  • Begin learning basic skills of CSR III and SME
  • Deeper understanding of the program to interpret manual wording and have the ability to explain rules of flood insurance including effective dates, cancellation reasons and documentation requirements to callers/chatters
  • Applies and develops basic skills to procedures for the position
  • Navigates computer system
  • Researches in online manuals
  • Works partially under direct supervision and mostly independently under established procedures to accomplish assigned tasks
  • Makes independent decisions within guidelines and procedures
  • 2-3 years of related experience in the function or similar activity outside the company
  • High school diploma or GED equivalent
  • Ability to handle multiple priorities in a fast paced high volume team based environment
  • Familiar with MS Outlook, Word and Excel
  • Able to type 40+ words per minute
  • Well versed in data entry and 10-key
  • Capable interpersonal skills with a collaborative team approach
  • Must have excellent listening skills and verbal communication skills
  • Ability to demonstrate a positive attitude through a friendly and outgoing phone voice
  • Organization, time management, and customer service skills a must
  • Experience with computer and phone equipment
  • Minimum of one year of experience as a Customer Service Representative in a call center environment
  • Demonstrated proficiency with basic computer skills including experience moving between multiple computer screens while entering data
  • Knowledge of the insurance industry
  • Property and Casualty license is a plus
209

Customer Care Specialist Resume Examples & Samples

  • Clearly understand the requirements of the Post and Media Enterprise markets
  • Provide technical support to accredited Resellers and customers through a variety of channels including but not limited to voice, electronic case, chat, online community and onsite
  • Comprehensive understanding of Video/Audio/Storage concepts, hardware, editing techniques and terms
  • Knowledge of Media Composer Software (Video), Pro Tools (Audio), ISIS software is preferable
210

Customer Care Specialist Resume Examples & Samples

  • Track and monitor delinquent accounts to ensure account status moves current and payment application is consistent
  • Work with outside agencies on delinquent placement accounts
  • Report and refer seriously delinquent accounts to designated Administrative leadership
211

Customer Care Specialist Resume Examples & Samples

  • Provide agencies, customers and/or contractors within territory, direction and support on new or existing orders. Collaborate internally to provide solutions and accurate information to fulfill and complete the order cycle. Provide direction based on voice-of-the-customer throughout the matrix organization. Coordinate activities to meet the customers' needs and provide a superior customer experience. Responsible for developing solutions for order issues. Suggests alternative products and services as necessary, based on knowledge of product applications
  • Proactively monitor order backlog, research solutions and coordinate internally to identify issues and execute corrective actions to minimize negative impact. Identify potential road-blocks to order fulfillment process and solutions to move process forward (i.e. product substitutions, system issues, shipment alternatives and costs). Develop alternatives to production scheduling and/or shipping to ensure customer delivery (ability to adjust production queues through coordination with plants)
  • Monitor orders for exceptions and holds to ensure orders are produced and shipped in a timely manner
  • Develop and continually expand a comprehensive understanding of the components of the order fulfillment cycle to include the ordering process, product interpretation, lead time management, system order rules, scheduling and manufacturing objectives, product flow through distribution, tools for managing service impacts and credit guidelines. Develop and continually update a broad knowledge of product marketed within the ABL Business Units. Continually manage KPI's and apply standard work and process improvement
  • 0-3 years plus the education listed below. Communication skills (written and verbal) to provide clear and concise information to the customer. Ability to work both independently and as a team player who can contribute to an inclusive environment. Organizational skills; able to plan time and work effort effectively with a focused attention to details. Analytical and problem solving skills; able to identify critical situations and use good judgment to respond in a timely manner. Consults appropriate stakeholders before making critical decisions. Customer-focus and assertiveness in driving actions required to create a superior service experience for the customer
212

Customer Care Specialist Resume Examples & Samples

  • Manage price/delivery inquiries, formal quote requests, sales orders, and service orders. This includes processing, expediting, problem solving and basic technical support
  • Coordinate product deliveries between four production sites worldwide
  • Develop and foster relationships with customers, account managers, and project managers
  • Receive and resolve and/or escalate customer issues and inquiries
  • Maintain a customer focus while working in a fast paced numbers driven environment
  • Meet and/or exceed all customer requirements in addition to departmental metrics
  • Embrace full wing to wing ownership of all commercial operations transactions
  • Ability to work with various regions and teams globally in a large corporation
  • Understanding and knowledge of complex commercial terms, incoterms and ability to support point of contact to ensure execution of contractual terms
  • All other duties as assigned by a manager
  • Experience working in a technical environment
  • Experience with Salesforce.co
  • Six Sigma Experience
  • Interpersonal and communication skills
  • Ability to multi-task and succeed in a fast paced environment
  • Detail Oriented
  • Professionalism to interact with internal and external customers
  • Promotes and works well within a team atmosphere and practices shared values
213

Customer Care Specialist Resume Examples & Samples

  • 5+ years of customer facing billing, collections or cash applications experience preferably in complex, enterprise software sales environment
  • Ability to navigate and drive change in a complex organization
  • Excellent organizational skills and follow up
  • Keen analytical skills
  • Ability to build strong collaborative relationships w/ internal stakeholders & clients
  • Ability to set client expectations and have difficult discussions with clients
  • Excellent interpersonal and written/verbal communication skills, demonstrated by the ability to: listen to and empathize with others; convey confidence; provide exemplary levels of service; resolve conflict effectively; collaborate with and facilitate small groups; and synthesize complex information into crisp executive summaries for diverse audiences
214

Customer Care Specialist Resume Examples & Samples

  • Responsible for entry of all manual orders (email, fax) into NTS and Customer First applications in order to assist Inside Sales Specialists in delivering first class customer service
  • Identify order totals, promotional items, deleted or out of stock items and offer substitutions
  • Entry substitution or promotional findings into Customer First application to provide maximum sales opportunity / customer satisfaction to Inside Sales Specialist
  • Handle necessary mailings of supplies and information to customers and external employees
  • Help with call overflow in emergency situations
  • Must maintain good attendance
  • Maintain safe work practices
  • Maintain safeguards of confidential company information
215

Customer Care Specialist Resume Examples & Samples

  • Handle patient access calls
  • Data Entry of applications for approval, denial or rejection
  • Validate licensed practitioners
  • Calculate scripts when applicable
  • Troubleshoot order issues
  • Determine case status
  • Open and date stamp mail when applicable
  • Meet department customer service, call and data entry standards
  • Perform clerical duties: filing, faxing, shredding, folding letters, etc
  • Perform special assignments when requested by management
216

Customer Care Specialist Resume Examples & Samples

  • Get to know customer issues, capture complaints, requests and queries received via mail/ phone. Share the reference number with the customer and internally escalating it to the concern team for necessary action
  • Gather feedback and escalate concerns on regular basis to enhance overall customer experience
  • Drive resolution of customer issues and track average time taken to resolve the complaints
  • Closely monitor complaints lodged by clients, review resolution comments updated by operations, take feedback from the client on effectiveness of the resolution offered and close complaints on log
  • Keeping records of customer issues, requests, queries and analysis by Division, Department, Business, Customer etc
  • Achieve operational efficiency by identifying, recording and reporting trends and causes of complaints
  • Implement programs related to customer satisfaction with support from marketing team
  • Maintain healthy relations with internal staff
  • Degree or Diploma in any field from a reputable university
  • Minimum of 5 years customer facing role experience
  • Excellent English communication skills, verbal and written
  • Demonstrate experience in solving problems
  • Proficient in MS Office and knowledge of CRM
  • Bilingual – Arabic speakerPeople who applied for this job also applied for
  • Business Support Administrator
217

Customer Care Specialist Resume Examples & Samples

  • Required to learn basics of Flood and interpret manual wording and have the ability to explain rules of flood insurance including effective dates, cancellation reasons and documentation requirements to callers/chatters
  • Assist client/customer with questions, quotes, claim reporting, completing payments and processing
  • Utilize strong problem solving skills and de-escalation techniques
  • Assist with quoting for endorsements, renewals and new business for all but Elevation Certificate rated policies
  • Responsible to maintain workflow and pending tasks
  • Research to determine reason for items such as premium changes, coverage shortages/changes, missing underwriting documentation, system errors, pending policies
  • Assisting cash department with processing payments
  • Helping to identify system issues
  • 1-2 years general office setting or customer service experience
  • Ability to handle multiple priorities in a fast paced high-volume team based environment
  • Strong organization, time-management and customer service skills are a must
  • Excellent listening skills and verbal communication skills
  • Capable of interpersonal skills with a collaborative team approach
  • Well-versed in data entry and 10-key
  • Previous experience in the insurance industry a plus
  • Basic understanding of FEMA Flood Program a plus
  • College degree a plus
218

Senior Customer Care Specialist Resume Examples & Samples

  • Executes value assessment programs within specified accounts to maximize the use of SAS solutions that address customer needs
  • Uncovers additional sales opportunities within current customers and directs leads accordingly
  • Addresses customer inquiries with appropriate internal resources to ensure customer satisfaction with SAS solutions and services
  • Serves as a post-sale contact for service implementations, including service kick-offs
  • Develops and maintains positive customer relationships
  • Networks within the account to find new opportunities and new contacts
  • Works with customers and internal resources to coordinate contract renewals
  • Delivers client presentations at SAS events
  • Advises other sales staff regarding non-standard and complex deals
  • Provides recommendations regarding contracts and contract issues to other sales staff
  • May serve as a primary point of contact for customers during assigned implementations
  • Delivers customer feedback regarding SAS solutions and services to appropriate departments and divisions
  • Introduces new versions of SAS software, services and education opportunities to existing customers
  • Responsible for renewal planning and risk evaluations
  • Directs internal Company resources, including pre-sales and post-sales services, contracts, etc. in order to reach objectives
  • Assumes consultative role in dealing with technical issues and interpreting applications needs; prepares customer profiles based on needs analysis of hardware, software, applications, and user levels
  • Prepares complex quotations and proposal information as needed; works to customize quotes and proposals and to coordinate resources across divisions
  • Conducts extensive follow-up with customers to track satisfaction levels and uncover additional sales opportunities
  • Profound knowledge of customer business processes
  • Prepares and delivers presentations to customers at the highest level of management
  • Effectively manages business expenses
219

Telemedicine Customer Care Specialist Resume Examples & Samples

  • Performs variety of activities to facilitate smooth customer interactions with consulting veterinary specialists
  • Receives electrocardiograms (ECGs) measuring patient heart function, radiographs, sonograms and other tests from veterinary clinics through telemedicine systems and routes them to veterinary cardiologists and radiologists for interpretation
  • Gathers patient histories from customers and prioritizes and assigns cases based on urgency
  • Reviews ECG strips/radiographs/sonograms and patient histories for accuracy and completeness
  • Typically 0-2 years of relative experience
  • Reasoning, analytical and troubleshooting skills to resolve issues
  • Ability to think and act independently, make decisions, work collaboratively and cross-functionally
  • Ability to plan and organize activities effectively
  • Supervisory skills, if a lead position
  • Personal computer skills, including Microsoft Office
220

Dental Claims / Customer Care Specialist Resume Examples & Samples

  • Provides customer service via inbound/outbound phone calls and written communication
  • Processes routine to moderately complex dental claims and/or adjustments
  • Under direction of more senior staff, conducts routine claims research in response to inter/intra-departmental inquiries
  • Assists with projects as directed by management
  • Associate Degree in Business Administration, Communications or related field or equivalent combination of training and experience
  • 2 years’ experience as a Claims/Customer Care Specialist or equivalent customer service experience in the health insurance industry. Third Party Administration experience a plus
  • Healthcare field certification a plus (e.g. medical terminology, certified coder/biller)
  • Basic MS Office skills
  • Knowledge of third party administration/ancillary products, services, policies, procedures and systems
221

Customer Care Specialist Resume Examples & Samples

  • Schedule High Value appointments
  • Support Express product when insured contact is required
  • Support Appraisal Coordinator Supervisor with assigned tasks
  • Train Schedulers as necessary
  • Strong customer service skills and aptitude
  • Have the ability to manage multiple projects at once and handle time sensitive urgencies
  • Must have excellent organizational and problem solving skills
  • Must have knowledge in use of computer equipment, software, and general office equipment
222

Customer Care Specialist With Spanish Resume Examples & Samples

  • Handles and services all escalated inbound calls related to transactional issues affecting the commercial service partners, consumers and retail agents of all Monogram Products with a special focus but not limited to Account Deposit Products
  • Duties include but are not limited to re-routes, refunds, internal refund processing, reversals, encashment, transaction status correction, and general help questions from lower levels of customer support
  • Identifies department needs and productivity issues, brings them to management attention, develops databases and multiple system reports, and trains co-workers on new programs, all of which ultimately improves the quality of service
  • Creates and implements programs and changes that improve operations and processes in the department
  • Researches consumer generated refund requests and or request for aged transactional information including but not limited to refunds that are outside of the normal standards, FX disputes, compensation of expenses, and encashment fees
  • Conducts MoneyGram Agent inquiries/problem-solving to include but not limited to basic automation troubleshooting, commission reconciliation, send/receive activity, agent account correction, Agent changes/releases, database corrections, stop pays, Financial Institution Official Check and money order verifications, stops/flags/voids, photocopy requests, remittance, and encashment
  • Assists the various departments with any fraud, compliance, training or technical issues
  • Ensure resolution of issues with transactions that have not been delivered or properly by delivering the proper actions or transferring the issue to other internal department defined in the specific work instructions
  • Cooperates with recipients whenever necessary, to resolve posting, or transaction information correction including investigation and problem solving
  • 1 year customer service experience, preferably in a call center environment
  • Exceptional time management skills
  • Solid oral and written communication skills
  • Proven high quality customer service skills
  • Ability to work with minimal supervision within standardized procedures and a fluctuating, high volume of work
  • Ability to adapt to changing work environment
  • Working knowledge of basic PC operations
  • Ability to provide exceptional service and defuse escalated issues
  • Strong research and challenging service issue resolution
  • Bi-lingual/multilingual language skills: most preferred is English and Spanish, any other language is a plus
  • LI-MJ1
223

Customer Care Specialist Resume Examples & Samples

  • Back-up when a CCS team member is out of the office or general overflow needs. Providing coverage for the individual zone during vacation, sick time, etc. including but not limited to seeing an order through every step of the process
  • Quote creation - Creating quotations for CCS team members with appropriate discounting and warranty information
  • Customer follow-up for asset retrieval - Contacting customers via phone/email to retrieve a product that was on loan and is now due back to us
  • Customer follow-up for order approval - Contacting customers via phone/email to obtain approval for a quote that is pending
  • Report creation - Running/manipulating reports to obtain information necessary to follow-up on outstanding items
224

Customer Care Specialist Resume Examples & Samples

  • Maintains schedule adherence and communicates time off needs in advance to avoid customer delays and negative call handling metrics
  • Answers telephone inquiries utilizing the I-3 phone system, escalating calls appropriately as may be needed
  • Places outbound calls as necessary to resolve issues and returns calls promptly
  • Using SAP and LL Website; independently and accurately answers all inquiries regarding; order status and delivery status
  • Accurately records customer inquiries into CMS completing all required fields properly noting records accessed including: notes, documents, requests, conversations, special needs
  • Maintains confidentiality for company information with customers / vendors, excels in using good judgment when discussing product and company related matters
  • Ability to present information to customers, clients, and other members of the organization
  • Previous call center experience a plus
225

Customer Care Specialist Resume Examples & Samples

  • Bachelor’s Degree in Business, Marketing, or related field
  • 0 to 2 years of experience
  • Demonstrated ability to develop and implement time management skills and task prioritization to achieve business results
  • Understanding of the various tools, techniques, and analytical processes that enable effective account management and associated decision making
  • Proven deductive reasoning (ability to work in undefined/multi-layered arena and use independent thought to come to a resolution)
  • Demonstrated customer focus in dealing with internal and external customers, proven follow up and relationship building
  • Good presentation and phone skills (oral and written communication), good organization and time management skills
226

Customer Care Specialist Resume Examples & Samples

  • Serve as the first point of contact for Customers and Partners across the globe who have inquiries, requests or issues relating to Veritas products or services as needed
  • Responsible for engaging the appropriate individuals or teams to provide guidance/resolution
  • Quickly respond to customer calls, web cases, emails and chats – deliver a high level of service and provide prompt resolution to ensure customer satisfaction
  • Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem
  • Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Veritas business units as needed
  • Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty
  • Facilitate a positive and productive team environment
  • Leverage collaboration as a tool to solve business and customer problems Qualifications: -Minimum of 2 years Customer Service experience (or equivalent experience)
227

Customer Care Specialist Resume Examples & Samples

  • Follow up & resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers and verify account information
  • Adhere to the call scenario & maintaining the AHT (Average Handling Time)
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
  • Meeting the quality communicated standards of the call
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Carries responsibility for meeting communicated targets: sales, lead generation, appointment settings, etc
  • Utilize computer technology to handle high call volumes
  • Work with customer service Supervisor to ensure proper customer service is being delivered
  • Participates in individual & team training/meetings to bring knowledge up-to-date
  • Handle changes in policies or renewals
  • Adheres to Souq policies & procedures
  • Achieves the FCR (First Call Resolution) target: particularly for support calls
  • Adheres to work schedule and accommodates business requests (including flexible locations & working hours)
  • Maintains confidentiality of the customer data
228

Customer Care Specialist Resume Examples & Samples

  • Responds to Customer inquiries regarding various products
  • Creates necessary paperwork to process an order
  • Verification of bill to information
  • Verification of ship to information
  • Verification of purchase order information
  • Verification of freight and payment terms
  • Verification of pricing
  • Verification of miscellaneous Customer notes
  • Checks product availability and follows up with Customer backorders, etc
  • Resolves warranty issues
  • Provides Manufacturer’s instructions for Use as requested by Customer
  • Works on additional department projects
  • Attends trade shows as necessary
  • Analyzes assigned large project quotes
  • Completes Customer satisfaction calls and surveys
  • Associates degree in Business or related area preferred
  • 3 years experience in customer service or sales related areas
  • Must have experience with Microsoft Office
229

Customer Care Specialist Resume Examples & Samples

  • Clearly understand the requirements and workflows of the Post and Music Production markets
  • Provide technical support for the Pro Tools HD product line to customers and accredited Resellers via telephone and electronic communication
  • Continued learning, understanding, and documentation of customers’ workflows and utilization of Avid products (and interaction with multiple third-party products) as needed to develop and maintain appropriate support skills
  • Comprehensive understanding of audio concepts and terms
  • Comprehensive understanding of Music and Post Production concepts, hardware, editing techniques and terms
  • Knowledge of Pro Tools software
  • “Hands-on” experience installing Pro Tools software, Pro Tools HDX cards, and interconnecting Pro Tools HDX Interfaces
  • Excellent technical knowledge of additional Avid products especially in an inter-operational environment
  • To have completed and passed Pro Tools Operator Certified Level Training (PT210)
  • To have completed and passed Avid Pro Tools ACSR Level Training (PT400)ease paste your job description here
230

Customer Care Specialist Resume Examples & Samples

  • Deliver trusted, professional, and reliable service to John Hancock clients and build customer satisfaction and loyalty
  • Meet quality expectations to ensure a positive client experience
  • Able to navigate multiple systems and business lines
  • Provide effective and timely resolution of a range of customer inquiries, striving for first call resolution
  • Submit requests for work processing accurately
  • Communicate call trends to leadership team
  • Escalate issue appropriately when necessary
  • Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently
  • Complete ongoing training to stay abreast of product, industry, service and policy changes
  • Ability to thrive in a lively working environment and manage multiple tasks
  • Possess the ability to multi-task
  • Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment
  • Demonstrated problem resolution skills
231

Proactive Customer Care Specialist Resume Examples & Samples

  • Answer phone or email inquiries from customers and proactively reach out to customers
  • Assist customers with system activation over the phone
  • Communicate disqualified jobs to customers
  • Technical Knowledge of Solar preferred
  • Strong computer skills (Excel, Word, Outlook and other Microsoft and related applications)
  • Knowledge of the construction/solar industry is strongly preferred
  • Ability to independently make decisions and solve problems, and stay cool under pressure
232

Customer Care Specialist Resume Examples & Samples

  • Negotiates terms that meet customer expectations
  • Tracks billing disputes or billing inquiries from receipt through to completion, updates the records databases and follows through with the customer to resolution
  • Resolves billing disputes and negotiates adjustment of charges with customer
  • Strives to provide best in class customer service
  • Must have strong communication (oral and written), interpersonal, multi-tasking, and team work skills
  • Experience with billing practices
  • Strong work ethic and ability to take ownership of assigned tasks
  • 1 to 2 years experience with one or more telecommunications products/services (i.e. voice, data, etc.)
  • 2 to 3 years of call center experience or customer negotiation and billing dispute experience
  • Strong knowledge in any of the following: LATIS, Ensemble or BRM billing platforms
  • Contractual credit and SalesForce.com knowledge a plus
  • 140043
233

Customer Care Specialist Resume Examples & Samples

  • Responds to telephone inquiries and reservation requests using standard scripts and procedures
  • Responds to voice mails left after hours
  • Escalates calls with issues requiring more in-depth research to the Subject Matter Experts
  • Respond to IM and email based communication
  • Strong Customer Service Background and skills
  • Minimum six months experience in customer service/call center environment
  • Bilingual English- Spanish
234

Senior Customer Care Specialist Resume Examples & Samples

  • Able to provide insight on content or data and / or provide technical support to customers
  • Able to understand customer applications from a technical or information perspective
  • Advanced understanding of how information products work from a technical and customer perspective
  • Advanced understanding of how data is collected, captured, and stored in corporate repository
  • Understanding of various programming languages (SQL, VisualBasic, etc.) highly desired
  • Ability to interface effectively with customers
  • 3+ years relevant experience
  • Bachelor’s degree required or equivalent combination of education and experience
  • Ability to physically perform general office requirements
  • Must be able to perform essential responsibilities with or without reasonable accommodations
235

Customer Care Specialist Resume Examples & Samples

  • Establishes and maintains productive working relationships with customers, Key Account Managers, production, warehouses and other Company employees
  • Provides information and relative support customers, Key Account Managers and others regarding inquiries, orders, changes, cancellations, delivery dates, application of products and pricing. Expedites orders and performs other related duties. Interacts with other departments as needed
  • Develops a broad knowledge base related to services, regulations/legislation, programs, and technologies and marketing strategies to meet Company goals
  • Process and coordinate domestic and international (depending on application and account allocation) orders using order management procedures
  • Services customers according to the account management policies
  • Provides information to customers or other Company personnel regarding products, orders and related Company policies and practices
  • Provide literature and product information to customers and inquiries
  • Responsible for inventory maintenance (issues) and reporting-month end reconciliation where applicable in conjunction with the Logistics Specialists, and Supply Chain Manager
  • Coordinate domestic, import & export sample shipments for customers
  • Set up and maintain customer master data in SAP and maintain customer paper files (eg. tax exempt, SPA’s, pricing, etc)
  • Coordinate product returns
  • Process and issue customer rebates and accruals
  • Maintain contact with Financial Services department with regard to credit control update KAM about delinquent and short pay customers and follow up on overdue payables in conjunction with the Credit Control Department and Key Account Managers
  • Work with Key Account Managers and Customer Tech Specialist to form the Customer Excellence Team in order to provide unparalleled service to our “key” customers
  • Participates in planning for current and future needs of customers
  • Maintains work schedule to provide adequate customer care department telephone coverage
  • Performs other duties as assigned by the Supply Chain Manager
  • Balancing lack of product/low inventory with customer needs
  • Unreasonable customer requests
  • Shipment problems
  • Customer complaints
  • Misdirected customer calls and directing customers to the appropriate Business Unit
236

Customer Care Specialist Resume Examples & Samples

  • Provide customer support through phone and email while coordinating efforts with internal resources as necessary
  • Manage set up and maintenance of customer accounts in all databases
  • Coordinate efforts with sales, marketing and collections to ensure customer satisfaction
  • Perform routine customer audits
  • Take ownership of assigned services
  • Fulfill historical reports for customers
  • Acquires input from customers to gauge satisfaction with OPIS products
  • Solid organizational skills with attention to detail
  • Ability to manage multiple projects with interruptions
  • Establish priorities and work well with others as well as independently
  • Candidates that speak/write Spanish proficiently as a second language are strongly encouraged to apply for this position
  • Some customer service experience is a plus but not required
237

Claims Customer Care Specialist Resume Examples & Samples

  • Properly document all claim activity to support the outcome of the claim file
  • Associate's or Bachelor's degree in any major strongly preferred
  • Strong computer andyboard skills
  • Superior multi-tasking (accurate keyboarding while talking on a headset
  • 100% attendance is required during training with no absences
238

Customer Care Specialist Resume Examples & Samples

  • HS/GED required
  • Previous experience in high-production data entry is preferred
  • Ability to type 25 wpm with accuracy
  • Thorough knowledge of Microsoft Office software is a must
  • Must be proficient in Excel and Word
  • Must have good spelling and grammar skills and be able to communicate thoroughly via email etc
  • Must be deadline oriented, self-motivated and able to work effectively in a fast paced work environment
  • Two to three years of customer service experience preferred
  • Strong clerical and organizational skills required
  • Must have excellent customer service and conflict resolution skills
  • Must be able to problem solve to ensure customer satisfaction by meeting customer needs in a courteous and timely manner
  • Must be able to use a switchboard console with small buttons
  • Must be able to work Monday through Friday, and work a 4 hour shift between 7 a.m. – 5 p.m
  • Must be able to work full-time work week occasionally as this position provides vacation coverage and unscheduled absences of full-time Customer Care Specialist
  • Must be available to work at last minute for fill-in
  • Must be able to work occasional weekends and holidays
239

Customer Care Specialist Resume Examples & Samples

  • High school diploma or equivalent required. 4-year college degree in related field (i.e. Sale, Marketing, Business Administration) preferred
  • 1-2 years previous success in a customer service role strongly preferred
  • Experience in consumer products or distribution industry preferred
240

Customer Care Specialist Resume Examples & Samples

  • High School Diploma/equivalent required, College experience a plus
  • Customer service experience in a Call Center environment preferred
  • Previous insurance experience a plus
  • Property & Casualty and/or Life & Health License(s) a plus
  • Excellent interpersonal skills including strong written and verbal communication, with ability to clearly and professionally communicate with customers
  • Excellent listening skills that allow effective problem solving
  • Strong computer skills and working knowledge of Microsoft Office applications including Outlook Email and Word
241

Customer Care Specialist Resume Examples & Samples

  • Work within a team in a professional environment and be accountable for your own actions, emotions and relationships
  • 3+ years of customer service experience
  • Must be available to work an 8 hour shift Monday-Friday anytime between the hours of 7:00 A.M. – 7:00 P.M. (Central Time) with the flexibility to work weekends based on business need
  • Must have availability to work overtime as needed and during peak season, October through February (Can include Saturday or Sunday)
  • Inbound call center customer service experience
  • Prior experience in the Medicare or health insurance field
  • Demonstrated and proven analytical, organizational, team building and listening skills
  • Ability to take initiative, adapt to changes and display team spirit
242

Customer Care Specialist Resume Examples & Samples

  • Creates a personalized relationship with each assigned Sales Representatives
  • Owns the service support experience for assigned Sales Representatives
  • Must be knowledgeable on where to send what repairs including responding to inquiries about IMS capabilities
  • Involved in entering orders related to Chamber cleaning
  • Provides training and guidance to Customer regarding www.myaccount.com
243

Customer Care Specialist Resume Examples & Samples

  • Promptly reaches out to the customer and business unit to resolve complex customer complaints and concerns
  • Resolves internal/external questions pertaining to customer inquiries
  • Works within the business unit to escalate issues to management as required
  • Remains courteous, friendly, concerned, and knowledgeable while providing a detailed explanation of resolution taken
  • Provides written correspondence with organized thoughts, proper sentence construction, punctuation and grammar
  • Documents resolution in the Complaint Management System
244

Customer Care Specialist Resume Examples & Samples

  • Handle high volume of calls in an efficient and effective manner
  • Liaise with Nordstrom Card Services and shipping carriers
  • Must be able to successfully pass a Multi-tasking assessment
  • Able to work in a fast pace environment with the ability to troubleshoot technical issues with a high sense of emergency
245

Customer Care Specialist Resume Examples & Samples

  • Associates degree from an accredited college or university
  • Minimum of two years customer service experience in a healthcare field
  • Experience working with detailed data and following defined procedures
  • Two to five years experience in the determination of beneficiary eligibility for public assistance is desired
  • Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to accommodations@Conduent.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking
246

Customer Care Specialist Team Lead Resume Examples & Samples

  • Act as the associate “in charge” when the supervisor or manager are not available
  • Assists supervisor/manager with interviewing potential candidates; may provide input for performance management process
  • Assists customer service representatives with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution
  • Ensures that customer service representatives are processing all phone, fax, mail, e-mail and verbal orders from customers
  • Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service supervisor or manager
  • Communicates with all departments within the business unit as well as internal and external customers
  • Makes suggestions and recommendations to supervisor/manager in an effort to continually improve customer service operations
  • Ensures that the department complies with all appropriate policies, procedures, safety rules and regulations
  • Maintains and documents all calls appropriately in the CRM; flags issues that need to be addressed
  • Supports compliance with all appropriate policies, CSRA, SAS70/SOX procedures, safety rules and DEA regulations
  • Responsible for evaluating/coaching of quality audits on a monthly basis
  • Responsible for mentoring, motivating, coaching and leading a team of Service Professionals
  • Ensures customer and client satisfaction
  • Attend customer, team, or client meetings as assigned
  • Work collaboratively with WFM to monitor and maintain email/phone service level
  • Operate in and follow objectives to ensure results are within contractual obligations and all KPI’s are met
  • Perform Quality Assurance responsibilities which include monitoring & coaching
  • Work cohesively with internal and external stakeholders and support teams to maximize potential and increase morale
  • Be the primary point of contact for escalations and resolutions with internal and external clientele including having a strong awareness and sense of urgency
  • Ability to prioritize work load and consistently meet deadlines
  • Familiarity with Pharmaceutical products, services and pharmaceutical distribution operations (preferred)
  • Basic knowledge of Microsoft Word, Excel and inventory management system
  • Must be flexible to work any schedule between 7:00AM to 7:00PM
247

Customer Care Specialist Resume Examples & Samples

  • Receive, process, and own orders for designated accounts
  • Work directly with customers and Planning/Scheduling to manage inventory levels to meet customer agreements and delivery requirements
  • Initiate necessary actions required to ensure internal/external customer requirements are satisfied and perform relevant transactions to support execution
  • Interface in regular meetings & as needed with Business Management, Marketing, Sales, Production, Planning, Quality, SH&E, Logistics, Shipping and Customer Financial Services to support and improve activities globally, and to deliver quality service and performance as relates to order management, credits, debits, returns, scheduling, shipping
  • Assist Performance Films and Decorative Laminates customers with
  • 2+ years of experience in business-to-business customer service, or 3+ years in a non B-B service role
  • Multilingual a plus
  • Lean Six Sigma training a plus
248

Customer Care Specialist Resume Examples & Samples

  • Able to use your own initiative
  • Knowledge of SAP order processing is preferable although not essential
  • Positive, enthusiastic and driven
  • Experience of working in a customer service environment
  • Proactive approach to tasks
  • Effective Time Management and Personal Organisation
249

Customer Care Specialist Resume Examples & Samples

  • Provide credit card account assistance to customers
  • Successful candidate for this position will have
  • Must have at least 1-2 year of Call Center experience
  • Must be 18 or older to apply
  • Responds to telephone inquiries and complaints using standard procedures