Customer Care Specialist Resume Samples

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J Will

Julie

Will

28691 Dawn Expressway

Chicago

+1 (555) 280 6101

28691 Dawn Expressway

Chicago

Phone

p +1 (555) 280 6101

Experience Experience

Dallas, TX

Customer Care Specialist

Dallas, TX

Wilkinson, Leffler and Breitenberg

Dallas, TX

Customer Care Specialist

Creates critical paperwork for the Customer and develops knowledge on how to make corrections, split orders and work multiple orders
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
Keep apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness
Create or make changes to existing rebate agreements in SAP, ensure proper Finance Management approvals are in place and process billing history adjustments
Develop and monitor work guidance and performance measures to meet goals for delivery of service
Track related work activity for business process reporting & workload management
Establishes and maintains productive working relationships with customers, Key Account Managers, production, warehouses and other Company employees

Los Angeles, CA

Customer Care Specialist Shift

Los Angeles, CA

Mayert-Goodwin

Los Angeles, CA

Customer Care Specialist Shift

Process Restaurant transactions: contract/payment inquiries, change or update account settings, and assist Restaurants with questions and orders via phone, email, fax, and traditional mail
Respond to Restaurant complaints and service-related inquiries professionally and compassionately and work with Restaurant Care management team to successfully address escalated concerns
Professionally handle incoming requests from Restaurants and ensure tools and resources are best utilized to resolve concerns
Maintain a balance between company policy and Restaurant benefit in decision making
Operate as the lead point of contact for any and all matters
Collaborate with other departments including Customer Care, Restaurant Tech Support, and Data Operations to research and resolve Restaurant and internal inquiries
Support department quality assurance program by meeting Restaurant Care dashboard performance standards, service response time objectives across all contact channels

present

Houston, TX

Senior Customer Care Specialist

Houston, TX

Keeling-Stehr

present

Houston, TX

Senior Customer Care Specialist

present

Works partially under direct supervision and mostly independently under established procedures to accomplish assigned tasks
Respond to Divisional Sales Managers and National Account Managers requests for customer service issues
Develops and maintains positive customer relationships
Based on interpretation, make decisions on cancellation and endorsement eligibility and what effective date should be used
Creates written drafts for correspondence, and seeks Compliance approval when necessary
Works with customers and internal resources to coordinate contract renewals
Networks within the account to find new opportunities and new contacts

Education Education

Bachelor’s Degree in Commitment

University of California, Santa Barbara

Bachelor’s Degree in Commitment

Skills Skills

Ability to demonstrate professionalism and good judgment to provide excellent customer service
Ability to quickly learn new tools and process. Ability to understand and retain details. Eager to learn and advance. Intuitive
- Ability to work independently and excellent attention to detail
Highly organized with demonstrated attention to detail and ability to meet deadlines and multi-task. Understands importance of sense of urgency
Professionalism, with ability to balance urgency and decisiveness with customer service relationship skills and attention to detail
Good knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
Display ability to learn and advance to good working knowledge of company systems within short period of time
Proficient in time management; the ability to organize and manage multiple priorities
Ability to maintain a typing proficiency at the rate of 35 words per minute
Basic computer skills including ability to create and edit spreadsheets and emails

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Customer Care Specialist Resume Examples & Samples

Employees working in the Englewood offices are eligible to participate in our telework program, working from home up to two days a week
Employees working in the Englewood offices may be asked to travel 1-2 times per year for training or to attend industry conferences
Receive inbound phone calls and emails from subscribers requesting assistance with programming: questions, requests, and issues, as well as technical support for online and mobile applications
Follow up with subscriber’s issues through outbound phone calls and emails
Troubleshoot and resolve website, application, and other content distribution platform issues as necessary
Escalate issues when appropriate with accurate, up to date information
Ensure phone, email, social media, and outside agencies problems are resolved in accordance to Starz service level agreements
Log and manage customer communications in a ticketing system
Other tasks and duties as assigned
Demonstrated experience providing either internal or external service support (help desk, call center, etc); And/or training; And/or equivalent combination of education and experience
Experience with communicating directly to external customers
Experience working with non-technical personnel
Strong problem solving and troubleshooting skills
Eagerness and ability to learn and be trained on the specific processes required for the position

Customer Care Specialist Resume Examples & Samples

1 year minimum of Call Center experience. Recent work experience (last 4 years)
1 year minimum of previous Customer Service Experience (preferably on the phone)
Bi-lingual English/Spanish. Excellent written and verbal communication skills - Must be able to read, write, and speak English and Spanish
Intermediate level - Computer skills: MS Word and Excel
Ability to work an 8 hr. shift between 8 am to 8 pm Monday through Friday with the flexibility to work overtime based on business needs
During Open Enrollment October 7th – February 24th - Must have the ability to work an 8 hr. shift between 8 am to 8 pm Monday through Sunday (Saturday OR Sunday), 5 days per week, with the flexibility to work overtime based on business needs
Possible travel for first 8 weeks for training to Doral
Previous Healthcare experience

Customer Care Specialist Resume Examples & Samples

Able to Type 30-35 Words Per Minute. No Errors
Computer Skills – Intermediate (utilize dual monitors, several applications at once)
Able to resolve problems by clarifying issue, and forwarding requests
Maintains call center database by entering information
Good basic communication skills /good grammar/ basic writing skills
Ability to pass a criminal background check and drug screen
Strict 90 day Punctual / Perfect Attendance Policy
Zero Tolerance for absences, tardiness, early departures during initial training period (including classroom and floor training - 30days)
Current mandatory overtime on Mondays and Tuesdays – Hours Worked are 7:30 AM– 6:00 PM Preferred
1-2 years Call Center Experience

MRA Customer Care Specialist Resume Examples & Samples

Proficient in all Microsoft Office Programs
Strong attention to detail and ability to multi task
Excellent communication skills both written & verbal

Right Source Customer Care Specialist Resume Examples & Samples

Prior experience with multi-tasking with an emphasis on typing
Must be available to work any 8 to 10 hour shift Monday - Friday 6:45 AM - 8 PM and Saturday 6:45 AM - 5:30 PM
3 – 5 years of inbound call center experience
Background in healthcare or pharmacy

Customer Care Specialist Resume Examples & Samples

HS Diploma is required
MS Office Skills required
2-3 years of experiences in Customer services
Must be able to work early hours

Customer Care Specialist Resume Examples & Samples

Answer general inquiries related to various DCFS programs received either through written or telephone correspondence and provide basic case information
Performs customer needs analysis and informs customers of services and resources available to them
Achieve results through knowledge, empathy and commitment
Maintains adherence (attendance, punctuality, use of AUX time). ·

Customer Care Specialist Resume Examples & Samples

Minimal High School Diploma or GED
1 year minimum of Call Center experience
1 year minimum of previous customer service experience
Bi-lingual English and Spanish. Excellent written and verbal communication skills. Must be able to read, write, and speak English and Spanish
Demonstrates strong verbal communication skills
Intermediate level computer skills in Word and Excel
Ability to work an 8 hour shift anytime between the hours of 8 a.m. to 8 p.m., Monday through Friday with the flexibility to work overtime based on business needs
Prior healthcare experience

Senior Customer Care Specialist Resume Examples & Samples

Handles high level, high risk complaints from Executive Offices, Regulatory Agencies and other sources/channels
Handles complaints directly from Executive and Senior Management and is responsible for resolution and follow up regarding these complaints. Communicates findings via preparation of an Executive Summary to management
Possess knowledge of regulations and laws to enable candidate to exercise independent analysis of root cause to ensure complaint responses comply with regulatory and legal expectations and requirements
Ability to independently identify opportunities to improve products, services and processes within the department or bank-wide
Act as a liasion between the Customer Care Department, Centralized Compliance Department, Legal and other internal business partners to align expectations, enhance knowledge and processes in Customer Care and build strong working relationships. Incorporate recommended changes and enhancements in the complaint handling process from these relationships into the Customer Care department, including training other Specialists in the unit
Effectively investigate and resolve customer complaints with accurate information, utilizing judgment, operation and technical knowledge
Exercise decision-making based on product, systems, policy and branch operations knowledge
Adhere to associated Service Level Agreements (SLA’s)
Creates written drafts for correspondence, and seeks Compliance approval when necessary
Issues timely and accurate documentation and correspondence to customers and departments
Maintains accurate documentation on departmental database and electronic files
Prioritize problems as they arise
Escalates for guidance when necessary
Performs audits and control monitoring with respect to complaint responses, executive summaries and root cause analysis within department as needed
Promotes and explains our products/services to customers on an ongoing basis in order to maximize opportunities
Committee and project participation as needed
Covers the Customer Care Specialist II responsibilities when necessary
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management
Promote an environment that supports diversity and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Associates Degree plus four years of escalated customer service experience
In lieu of degree, six years of customer service experience with four years of escalated customer service experience
Proficient in Microsoft Office (MS Excel and Word)
Banking experience preferred
Recent law school graduate or paralegal experience
Legal or Compliance background beneficial
Detailed knowledge of all M&T systems/applications
Excellent decision-making skills based on extensive product, systems, policy and branch operations knowledge
Ability to interface with all levels throughout organization
Respect all matters of confidentiality associated with the bank, customers and employees
Maintain knowledge and understanding of all operations, policies and procedures
Analytical, accurate and detail-oriented while working under pressure
Demonstrate an ability to remain organized while handling and prioritizing multiple problems and initiatives in a fast paced environment

Member Orientation Customer Care Specialist Resume Examples & Samples

Fluent in English and Spanish, with ability to speak, read and write both
Proficiency Microsoft Office Programs, including Word and Excel
Knowledge of PowerPoint and Access
2 years previous Call Center or related customer service experience

Senior Customer Care Specialist Resume Examples & Samples

Leverage system and application documentation to create identify and create support requirements and collateral
5-10 years experience in customer support or related software industry experience
Experience with dDesign and implementation of SaaS and/or eCommerce support programs and solutions
Prior product, program or support management background
Proven results in delighting and satisfying customers through direct interactions
Excellent planner
Schedule driven
Decision driver
Great listener
Business savvy
Highly accountable
Impact focused
Globally aware

Homeowners Asst Customer Care Specialist Resume Examples & Samples

Analyze the borrower situations and requests. Responding to all borrower inquiries in a timely manner
Commitment to a sound customer experience and dedication to assist the borrower with any loan questions including but not limited to Loss Mitigation, Foreclosure, Bankruptcy, Escrow or related Customer Service issues when applicable
Knowledge of all Loss Mitigation options offered by Fifth Third Bank and available to the borrower
Must be able to provide the borrower on the actions needed to be evaluated for Loss Mitigation options, specifically the application process, pending deadlines and the denial appeal process if applicable
Welcome calls to the borrower
Full and complete servicing system documentation on all borrower contact and contact attempts
Ability to provide timely live telephonic responses to all customer inquiries regarding the Loss Mitigation application process or other loan related inquiries
Responds and researches customer inquiries. Researches appropriate course of action. Follows up with management when needed to escalate potential issues
Extensive knowledge of FiServ, ALS, CACS, COMIT and ACE
Review foreclosure holds and pending foreclosure action for accuracy. Possessing full knowledge of circumstances under which Fifth Third may make a referral to foreclosure
Ensure timeline are being met
Continue to monitor loan resolution status from 45 day delinquent through the Loss Mitigation effort and until Foreclosure sale. Acknowledging special GÇ£continuity of contactGÇ¥ designation and responsibility does not end until the loan is current for athree consecutive months
Ensures that all required documentation is made available to management for problem resolution
Corresponds with borrower on account status and progress
Updates records to ensure that the customer has received the appropriate assistance, and that Fifth Third Bank has knowledge of the location and condition of the collateral
Reviews and analyzes pay histories and customer records
Ensures system is properly updated for monthly reporting
Performs other duties as assigned by the management team
Interacts with numerous internal departments to obtain information and complete research necessary for customer inquiries
Assist internal departments with following up on missing Loss Mitigation application documents
Minimum 2 years Collections or Default Servicing experience
Intermediate proficiency level in Microsoft Word and Excel
Understanding of collections and default servicing practices. Loss Mitigation, foreclosure, bankruptcy and REO experience preferred
Ability to evaluate a customer’s situation without judgment being a customer advocate
Excellent customer service skills with both external and internal customers
Required to know & adhere to FDCPA / Privacy Act / state laws as well as other bank policies and investor requirements in regards to collection guidelines
Strong telephone and follow-up skills, and the ability to meet deadlines
Working knowledge of collection processes and procedures required
Must be able to work in a team environment to interact with employees and all levels of the organizations

Customer Care Specialist Resume Examples & Samples

MS Office Skills Required
2-3 Years Of Expirience In Costumer Service
Must Be Able To Work Early Hours

Humanavitality Customer Care Specialist Resume Examples & Samples

Proficiency in all Microsoft Office Programs including Word and Excel
Capacity to maintain confidentiality
Excellent written and verbal communication skills
Availability to attend training - (5 weeks) 8:00 AM - 4:30 PM Monday - Friday

Call Centre Customer Care Specialist Resume Examples & Samples

1 year in a customer service position
Proficiency in a PC-Windows environment, with strong keyboarding skills (minimum typing speed of 30 wpm)
Dynamic interpersonal and communication skills
Strong team focus
Start Date: July 13, 2015

Customer Care Specialist Resume Examples & Samples

Preferred Call Center or Administrative experience
Superior typing skills are required
Must be able to adapt and learn quickly

Customer Care Specialist Resume Examples & Samples

Comfortable working in a team environment
General knowledge of computer functions
Ability to work any shift between 7:45 am -11 PM, Monday-Sunday

Licensed Health Customer Care Specialist Resume Examples & Samples

Answer incoming calls from members
Determine the nature and resolution of customer issues and questions
Research and resolve member inquiries
Achieve specific call targets to include quality, average handle time and overall customer satisfaction
Other customer service related duties as assigned
Give direction to members on their Medicare accounts
Health Insurance active License MANDATORY
High School Diploma (or equivalent)
Minimum one year prior customer service experience working with seniors involved in Medicare enrollment, call center operations, and responding to problems or enrollment issues
Must be skilled in handling senior citizens, working with seniors who are difficult or challenged in communicating, and be able to ask questions that address
Ability to learn new materials and be able to retain important statistics and information that could be important to retiree understanding of advantages of Medicare Advantage plans
Previous experience with Healthcare or related field preferred
Strong verbal and written communication abilities; effective interpersonal skills
Solid analytical and problem solving abilities
Strong quality orientation; attention to detail; ability to learn and adhere to compliance/ audit requirements
Strong organizational and follow up skills; ability to effectively multi-task and maintain composure in a high-volume environment
Team oriented; flexible to change
Solid business acumen and process orientation
Must be computer skilled to learn and operate the case management software that is installed in the call center - proficiency with MS Word, Excel and PowerPoint. Solid technical aptitude required
Demonstrated reliability and dependability
Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion
Ability to pass a background investigation and drug screen
Medicare generally, including Medicare coverage, Medicare benefits, Medicare eligibility, Medicare premiums, Medicare provider participation; similarities and differences between traditional Medicare works versus Medicare Advantage
The specific details and differences between Medicare Advantage, Prescription Drug Plans, Medigap and other insurance products
Medicare’s eligibility procedures; ability to explain eligibility issues and differences between group health plan eligibility and Medicare eligibility rules
Hours of operation will be Monday through Saturday 8 AM - 9 PM ET.*

Customer Care Specialist Resume Examples & Samples

Demonstrate a high level of understanding of customer needs in a fast-paced team environment
Facilitate problem resolution and first call response to increase customer satisfaction
Support internal and external customers with facilitating and administrating processes for pre-owned, Demonstrative and returned equipment
Ensure timely and accurate responses to customer inquiries on billing inquires, payment application discrepancies, and other miscellaneous matters pertaining to their account
Responsible for the follow up and collection of customer insurance renewals and financial statements
Partner with customers to assist in clearing miscellaneous unidentified/unapplied amounts on their accounts according to company policy guidelines
Provide customers with specific reports as required
Team player who can liaise with various departments in order to satisfy customer requirements and inquiries
“COMS” expertise to enable business growth by increasing customer experience
Continually train on proprietary system enhancements in order to enhance ability to service customer requests more efficiently and effectively
Administrative compliance requirements for live cheque process
Adhere to records management guidelines
Liaison with Genpact resources to optimize customer experience results
Drive simplification through Simplean initiatives
Bilingual English/French is essential for this role - ability to read and write in both official languages at a professional level for the interpretation of manuals, policies, and procedures
High School Diploma or College
Minimum 3-5 years’ experience in customer service role in leasing, financial services or call centre environment
Strong technical aptitude in Microsoft Office applications
Must be able to work shifts between 8:30am – 7:00pm
Energetic quick learner who enjoys working with Customers
Should be able to operate well in a fast paced, multi-tasking environment
Must be organized, proficient in basic mathematics, and demonstrate problem solving abilities
Excellent communication, interpersonal and customer service skills
Should have sound practical judgment of priorities and time management
Communicate professionally and effectively with all levels of the organization
Bachelor’s Degree in business or related field
Working knowledge of leasing and loan products

Customer Care Specialist Resume Examples & Samples

Effective communication with consumers by composing accurate, prompt and effective replies to consumer contacts
Develop a basic knowledge of company services and all products including product composition and package directions
Adhere to all company policies and guidelines
Bilingual (Spanish) preference

Customer Care Specialist Resume Examples & Samples

Provide outstanding service and create an exceptional customer experience while maintaining established service levels
Respond to customer inquiries regarding product availability, status of prior orders, medical billing, EOB’s, claims, and invoices
Ensure status of account is current and update all outdated information
Possess thorough knowledge of client’s healthcare products and services upon completion of requisite training
Provide customer service with courtesy, integrity and efficiency to exceed customer expectations
Accurately document accounts in a detailed and timely fashion on all customer contacts according to the database parameters and the guidelines defined within the respective Standard Operating Procedures (SOP’s)
Prior experience in healthcare, medical billing, and/or customer service highly preferred
Knowledge of Medicare/Medicaid, medical insurance, and claims processing preferred
Efficient and effective verbal and written communication and listening skills required
Strong computer and keyboard ability: Microsoft Word, Microsoft Outlook, and the ability to learn multiple databases required
Ability to multitask during a conversation, combining listening skills, talking, typing, and system research simultaneously required
Well-developed problem analysis skills with proven ability to make quick and effective independent decisions required
Ability to demonstrate the willingness to professionally cooperate with others and work in a team environment required
Proven ability to meet established (KPI’s) Key Performance Indicators
Proven ability to professionally receive developmental and positive feedback from coaches and supervisory staff. * *

Customer Care Specialist Resume Examples & Samples

Determine and providing accurate first contact Resolution and key on demand data within HR matters,
Managing employee issues end to end,
Conducting appropriate research and analysis according to each request,
Ensuring proper understanding of employee’s needs or concerns,
Communicating with professionalism while building a trust relationship to become the first and main point of contact for the employees,
Following up when cases need to be escalated with all parties involved,
Ensures all service request are recorded in Salesforce as a case, ensuring accurate and timely keying in of data,
Review and act on client feedback to help improve service delivery

Customer Care Specialist Resume Examples & Samples

Build lasting, trusting relationships with members
Help members navigate health and wellness opportunities
Influence members decision to adopt guidance provided
Proactively educate members through their preferred method of communication such as phone, email, web chat, social
Receive, document and own to resolution member inquiries by using established best practices including reaching out to other areas for coordination of resolution
Share best practices and lessons learned
Actively engage in Humana’s culture of wellness
Experience working in a customer service setting
You must be available to work an assigned shift between the hours of 8 a.m. and 8 p.m. Shifts can change at any time based on business need
Ability to learn and then multi-task using several computer programs, such as Customer relationship management systems, Word, Excel, internet and database software
Personal accountability for work and productivity
Exhibits agility, adaptability and openness to new ways of thinking and operating
Passion and tenacity for issue resolution
Ability to demonstrate patience and empathy for our members
Past experience with multiple service channels i.e. phone, chat, email, social

Customer Care Specialist Resume Examples & Samples

You must be available to work assigned shift between the hours of 7 A.M. and 8 P.M. Shifts can change at any time based on business needs
Ability to work independently with little to no supervision
Proficiency in Microsoft Office Programs, including Word, Outlook, and Excel

DC Customer Care Specialist Resume Examples & Samples

Informs customers about services available and assesses customer needs
Prepares standard reports to track workload, response time and quality of input
Must have at least a High School Diploma or GED

Customer Care Specialist Resume Examples & Samples

Utilize the call tracking application to identify records requiring research
Perform research and document resolution in Call Tracking and follow up with respective MCO when needed
Communicate research results to members of the Self-Directed community as needed
Assist in the identification of areas in which additional training would benefit Call Center Agents
Answer incoming Xerox Self-Directed Community Benefit calls during peak periods, if necessary
Ensure research requests are completed in adherence to stated service level agreements
Facilitates call center escalations
Assists Members/Support Brokers/Care Coordinators/UM Nurse reviewers with Self-Directed Community benefit fiscal management agency questions
Assists Employees with payroll reports
Provides individual one-on-one provider or group trainings
Provides Webcast training
Must have experience with public speaking and presentations
Must be available to travel and be flexible to travel on short notice
Demonstrated experience with elderly and disabled individuals and their families
Must demonstrate an ability to work independently, but also as part of a team
Must demonstrate the ability to work in a fast-paced, production oriented environment and be able to work under stressful, time sensitive deadlines
Required to work hours necessary to accomplish tasks which includes overtime
Must have excellent attendance and reliability
Must have excellent oral and written communication skills, and demonstrated analytical skills
Must have experience with Microsoft Office products
Projects as assigned

Customer Care Specialist Resume Examples & Samples

Customer Care experience in the Communications or Mass Media Industry in an office environment. (Previous work experience in such companies as Comcast, Cablevision, Satellite companies preferred but not required)
Strong Technical Problem solving skills with field technicians
PC Hardware knowledge through Work Experience or Education
Basic/intermediate knowledge of MS Office including Outlook and Excel

Customer Care Specialist Resume Examples & Samples

Provides a wide variety of administrative and staff support services to an organizational unit
May perform one or more of the following duties
Assists in budget preparation and control activities
Assists in the preparation and control of records, statistics, and reports regarding operations, personnel changes, etc
Administers programs, projects, and/or processes specific to the operating unit served
Serves as administrative liaison with others within and outside the company regarding administrative issues related to purchasing, personnel, facilities and operations. Additional Job Responsibilities In a team environment this position will receive and respond to telephone inquiries by looking up information in the software database and will use standard phone scripts as well as logical thinking skills in an investor relations non-traded stock environment. Also research and resolve inquiries or escalate calls appropriately and in a timely manner
1 years consistent work experience with a clear speaking voice, good pronunciation, grammar and excellent phone manner
Proficient computer skills, Microsoft Office
Good organizational skills and decision making ability
Detail oriented with a commitment to quality, confidentiality and accuracy

Customer Care Specialist Resume Examples & Samples

High School Diploma/GED required.//
Excellent oral and written communication skills a MUST!//
Must be able to type at least 25 words per minute.//
Responds to telephone inquiries and complaints using standard scripts and procedures.//
The ability to work autonomously, with little direct managerial supervision//
Organizational and time management skills with the ability to handle multiple tasks simultaneously/./
Experience with Web Chat environment and responding to “Contact Us” feature on client landing page/./
Strong computer skills to include Windows, Microsoft Office, and Internet Explorer/./
Prior Defined Benefits, Health & Welfare and/or other benefits administration experience preferred/./
All other duties as assigned.//
4-year college degree or equivalent work experience PREFERRED.//
Prior Defined Benefits, Health & Welfare and/or other benefits administration experience preferred.//
Experience with Call Statistical Measure PREFERRED//
Business Writing experience PREFERRED

Customer Care Specialist Resume Examples & Samples

Excellent oral and written communication skills a MUST!
4-year college degree or equivalent work experience PREFERRED
Bilingual (English/Spanish) 100% PREFERRED but not required

Customer Care Specialist Resume Examples & Samples

Schedules work to ensures accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems
Must have at least 1 year of Call Center experience
Must have at least a High School Diploma or GED but PREFER Associates, BA/BS degree, Master’s degree, or PHD

Limited Term Customer Care Specialist Resume Examples & Samples

1 – 3 years inbound and/or outbound customer contact center experience
Ability to multi-task while using multiple computer systems simultaneously
Previous inbound and outbound contact center or related customer service experience
Must be available to work any 8 to 10 hour work schedules including early AM, early PM and weekends
Must have availability to work overtime as needed

Customer Care Specialist Resume Examples & Samples

1 - 3 years customer service experience or experience in medical office/facility
Must possess effective written and verbal communication skills, listening skills, and attention to detail
Must be available to work during the hours of 7:45am - 11:00pm Monday - Friday during non-peak season and 7:45am – 11:00pm Monday – Sunday during peak season
Availability to work overtime as determined by business need
Call center environment preferred
Background in health insurance preferred

Customer Care Specialist Resume Examples & Samples

Must live in Anchorage area
Must be familiar with computers and able to key accurately
Medical terminology is a plus

Customer Care Specialist Resume Examples & Samples

Ability to work an 8 hour shift anytime between the hours of 6 a.m. to 6 p.m., Monday through Friday with the flexibility to work overtime based on business needs
Prior experience in the pharmacy (i.e. Pharmacy Tech) or healthcare field
Exhibit agility, adaptability and openness to new ways of thinking and operating
Fluency in Spanish both written and Verbal

Customer Care Specialist Resume Examples & Samples

At least one year customer service experience
Ability to handle a constant volume of phone inquiries in a fast paced environment
Strong typing and computer skills along with using multiple computer applications simultaneously
Customer service experience in medical office/facility

Customer Care Specialist Resume Examples & Samples

Receive, document and resolve customer inquiries by using established best practices
Educate customers, providers and employers about Humana’s products and services over the telephone
You must be available to work an assigned shift between the hours of 7:45 a.m.- 11 p.m. Monday-Sunday (Shifts can change based on business need)

Customer Care Specialist Resume Examples & Samples

Open, sort and distribute mail
Update Dividend Reinvestment plans within 24hrs of statement received
Create accurate entitlement calculations for client base
Work with team members on various long and short term projects
Process Voluntary Corporate Action notifications
Strong rapport building
Ex cellent communication (written and verbal)
Manage multiple tasks concurrently and meet deadlines
Detail and goal oriented
Problem solve independently
Undergraduate or Graduate Degree in Accounting/Finance/Economics; or other business degree
Mathematical and analytical skills and a strong familiarity with Microsoft Excel
Experience with securities, mutual fund and dividend reinvestment a plus

Customer Care Specialist Resume Examples & Samples

Monitors incoming mail and documents
Process flows within specific assigned functional area
Problem solving

Customer Care Specialist Limited Term Resume Examples & Samples

Strong typing and computer skills
Ability to work an 8 hour shift anytime between the hours of 7 a.m. to 9 p.m., Monday through Friday with the flexibility to work overtime and weekends based on business needs
Ability to multitask within several computer systems while on the phone
Excellent interpersonal skills with ability to show emotional intelligence and compassionately interact with members
Must display an ability to prevent irrelevant issues or distractions from interfering with work completion

MRA Customer Care Specialist Resume Examples & Samples

Proficient in Microsoft Office Programs
Strong attention to detail and ability to multi-task
Superior communication, possessing professional, diplomatic demeanor
Capacity to maintain confidentialiy
Customer service background

Customer Care Specialist Resume Examples & Samples

Identify customer needs and interpret the Motor Vehicle Code, policies, and procedures to the customer’s level of comprehension
Neutralize challenging or escalated customer situations
Show empathy for customers’ problems and resolve issues by taking appropriate action; research and resolve customer disputes and inquires
Present a professional and courteous image to represent customer-focused PennDOT standards
Use proactive listening skills and probing techniques to better understand the customers’ perspectives, behaviors, and motivations
Balance quality and quantity; provide information accurately and professionally in a timely fashion in order to assist the maximum number of customers
Maintain required confidentiality of driver license and motor vehicle records
Monitor, evaluate, and adapt behavior to respond to a variety of ages, ethnic, and cultural backgrounds
Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard
Remain calm and professional during stressful circumstances
Conduct self in a manner that maintains harmonious working relationships
Act with integrity and professionalism at all times
Minimum one year customer service in a call center environment, or two years of general customer service
Experience solving complex and escalated customer situations
Reliable attendance history
Intermediate to advanced computer skills; IS400 experience is a plus

Defined Contributions Customer Care Specialist Resume Examples & Samples

Must have at least 1 year of Call Center experience with previous experience in DC or other financial background is helpful
Call center experience is not required as long a strong background in customer service exists
Must be comfortable being able to multitask and solve customer problems

Customer Care Specialist Resume Examples & Samples

Proficiency in all Microsoft Office Programs specific to Word & PowerPoint
Ability to interact telephonically with members and providers
Insurance and or health plan experience

Customer Care Specialist Resume Examples & Samples

Experience with Health & Welfare Benefits
Work daily with MS Excel, MS Word, MS Project, SQL, Internet, Pass
Must have at least 3 years of Call Center experience

DB Customer Care Specialist Resume Examples & Samples

Proficient with Microsoft Office including Excel, Outlook, Access and Windows and Internet Explorer
Able to multi-task in a computerized system, responding to customer inquiries in a call center environment
Observe participant contacts and evaluate Service Center Specialists (SCS) using established contacts standards and client specific expectations (two to four monitors and associated evaluations each month depending on contractual obligations)
Provide continual communication associated with quality performance at the SCS level to respective Team Managers delivering coaching and development
Notify respective Management and Trainers of any persistent problems associated with individual performance or procedures that require enhancement
Using results of evaluations and associated trending, recommend either additional training for staff or modification of procedures to increase efficiency, effectiveness or standardization
Provide supplemental coaching and feedback associated with Rep performance as requested
Raise awareness when performance standards fall below target levels, provide detailed analyses of the root causes and suggest options for corrective actions
Work with training department to communicate trend observations and develop correction strategies
Provide monthly reporting on team and individual observations to varying levels of call center and SBU management
Strong understanding of call center metrics and statistical principals
Advanced knowledge of customer service principles
Recognize trending in call handling evaluations related client specific protocols and to specific functional knowledge areas, DB, DC, and H&W
At least 2 years of call center experience, preferably in an outsourcing environment
Exemplary levels of quality performance, defined through achievement and consistency
Prior benefits administration experience, (multiple disciplines, DC, DB, H&W,)
All other duties as assigned
HR Benefits, Financial, Defined Benefits experience all preferred but not required
Six Sigma certification preferred
Experience with quality monitoring programs and systems
English/Spanish 100% bi-lingual a plus

Customer Care Specialist Resume Examples & Samples

Must be available to work any shift between the hours of 10 am - 8 pm Monday - Friday
Proficiency with computer programs and the ability to toggle between multiple systems
Ability to empathize with the member
Ability to work independently and be accountable for one's work

Customer Care Specialist Resume Examples & Samples

Strong issue resolution skills
Ability to anticipate the customer's needs
Ability to engage and empathize with customers
Must have basic computer skills/typing ability
Ability to work an 8 hour shift anytime between the hours of 9 a.m. to 6 p.m., Monday through Friday
Proficiency in Microsoft Office Programs, including Word, PowerPoint, Excel, and Access

Customer Care Specialist Resume Examples & Samples

Healthcare experience a plus SKILLS
Experience with Microsoft Office applications, including Word, Excel and Outlook
Must be able to manage conflict effectively and professionally
Excellent time management skills,
Excellent organizational skills and attention to detail. KEY QUALIFICATIONS AND EXPECTATIONS

Customer Care Specialist Resume Examples & Samples

Provide world class support for active and former Coca-Cola employees, serving as the main point of contact for every program or policy inquiry and other HR related on demand requests or concerns, including complex, sensitive and/or confidential inquires, received thru any of the available contact channels such as: phone, email, chat, video, etc. This will be done by
Communicating with professionalism while building a trust relationship to become the first and main point of contact for the employees
Managing employee’s end to end cases
Setting right expectations with the employees and others involved
The Customer Care Specialist will prepare high volume on-demand key requests such as Verification of employment letters and will make them available for employees within the less possible time. Will also prepare customized reports as required by the organization and answer data interpretation queries. Will improve the reporting capability by identifying repetitive requests and standardizing and programing reports when possible and adjusting to the organization’s specific needs
The Customer Care Specialist is an expert on all HR related processes, company tools, policies and procedures and BU specifics. The Customer Care specialist will identify any self-training gap, missing or wrong information at the company documentation and/or processes that that need to be optimized and address it immediately as appropriate to ensure gap is closed, reference materials are updated and/or processes are improved. Analyses possible problems or issues and involves proper resources to identify root causes and be able to help implement the right solution. Actively participates in customer satisfaction improvement initiatives
The Customer Care Specialist meets and exceeds quality and productivity metrics while maintaining a constant focus on improving the Customer Experience and attaining high levels of Customer Satisfaction. Each member of the team will work for achieving individual and common goals within the team
Good at task/time management and to follow up on outstanding items
Strong communication, oral, written, listening and interpersonal skills
Ability to work well with other team members, and assist in achieving team goals, foster trust, actively work to continuously improve self, and demonstrate commitment to the organization
Both English and Japanese language proficiencies are requirements

Customer Care Specialist Resume Examples & Samples

Bilingual Spanish and English – *Preferred not required
Customer service experience (call center / person)
Preferred Credit Card experience either in a bank or call center environment
Must be positive and have a great attitude
Must have great communication skills, attention to detail, can type, able to identify customer needs, problem solver
Basic / intermediate computer knowledge
Must be flexible to work first or second shift

Customer Care Specialist Resume Examples & Samples

Researches information in caller’s case to provide one call resolution
Notates caller’s concern into multiple tracking systems and fields the concern to the appropriate agency for resolution
IV-D Theory
Child Support Background
Multitasking of various systems while on the phone customers
Typing and listening while speaking with customers
Typing proficiency over 35 WPM
Handle all on the phone functions, while seated for a period of 8 hours a day

Long Term Project Based Customer Care Specialist On Site Resume Examples & Samples

Strong Data Entry skills
Minimum of 1 year or more customer service experience
Must pass a criminal background check and drug screen
The available for a shift during the hours of operation are between 6:00am to 5:00pm EST
Must have excellent computer and communication skills (verbal and written)

Customer Care Specialist Resume Examples & Samples

Demonstrate a highly professional demeanor while providing exceptional service to our customers via phone and e-mail. Issue resolution should be executed within the timeframe set out by the One Kings Lane service level target
Troubleshoot and resolve customer issues and complaints with the utmost of care and respect by listening to their concerns and negotiating a satisfactory resolution
Follow customer service policies and procedures to ensure consistent customer satisfaction, always doing the right thing for both our customers and our business
Executes all customer support within the processes noted in the guidelines published by leadership. Commitment to use all systems and tools as prescribed within these guidelines
Escalates issues to Escalation Lead when appropriate
Maintains and updates both case and customer files and information
Customer Facing Experience in a prior position required, preferably in a retail, luxury brand
Demonstrated computer proficiency including email, web applications and contact management software, Excel, Word, Outlook and database systems
Ability to work in multiple platforms with cross-functional teams
Problem solver. Solution oriented
Ability to quickly learn new tools and process. Ability to understand and retain details. Eager to learn and advance. Intuitive
Adapts to change well. Resourceful
Must be able to work in a team or independent environment
Highly organized with demonstrated attention to detail and ability to meet deadlines and multi-task. Understands importance of sense of urgency
Strong follow up and follow through
Exemplary communication skills, both verbal and written. Professional phone etiquette, strong vocabulary, and outstanding writing and proofreading skills a must
Must have excellent tone over the phone, enthusiastic, engaging, etc
Active listener. Ability to be conscientious and have apathy
Remains calm, yet confident, under pressure

Customer Care Specialist Resume Examples & Samples

Proficiency in Microsoft Office Programs, including Word, and Excel
Ability to toggle between two or more computer systems at one time
Work schedule for this position is Monday - Thursday 10:00 am - 7:00 pm and Friday 9:30 am - 6:00 pm
Must be available to work overtime and/or weekends during peak season

Customer Care Specialist Resume Examples & Samples

Ability to handle a constant volume of phone inquires in a fast paced environment
Excellent written and verbal communication skills and strong attention to detail
Must be available to work any shift between 8:00 am - 8:00 pm Monday thru Friday
Must be available to work overtime and weekends during peak season (October-March) or based on business need
Ability to speak and type simultaneously while using two or more computer programs
At least one year of customer service experience
Proficiency in Microsoft Office Programs
Previous experience in a medical office/facility
Background in healthcare

Customer Care Specialist Resume Examples & Samples

Proficiency in Microsoft Office Programs, including Word and Excel
Previous inbound call center
Previous banking or accounting experience

Customer Care Specialist Resume Examples & Samples

Clearly explain details related to government healthcare programs available
Ability to read and interpret varied documents
Have experience working with AIS/CW/ODM/Microsoft Office, preferred
Ability to type 25 WPM or greater
Ideally seek, at least 2 years of Call Center/Customer Service Experience
Preferred to have MS Office Intermediate Level Skills - Word, Excel, Outlook
General Computer skills required – including general typing, ten key, etc
High school diploma or applicable GED
English required – Spanish is a plus
Experience with AHCCCS is helpful, but not required

GBS Customer Care Specialist Resume Examples & Samples

Ensuring proper understanding of employee’s needs or concerns
Conducting appropriate research and analysis according to each request
Determine and Providing accurate first contact Resolution and key on demand data whenever possible
Using the right available tools and documenting all relevant information
Following up when cases need to be escalated with all parties involved
The Customer Care Specialist is responsible to coordinate and deliver timely training to all New Hires and New Managers in the company in HR related processes, tools and resources available. Is also responsible to keep track of training history. The Customer Care Specialist is responsible for delivering process and tools training to new hires within the same team. Also helps improve team’s expertise, by sharing relevant examples and best practices
At least 3 years in Customer Service Experience
Human Resources Experience preferable
Training delivery/facilitation & coaching experience
Experience interpreting data analytics to derive business insight and drive Customer value
Strong customer service attitude
University/Bachelor’s degree

Customer Care Specialist Resume Examples & Samples

Associate Degree
Related work experience
People & Service oriented
Some experience in Health Care Industry / Medicare and Commercial

Customer Care Specialist Resume Examples & Samples

Utilize good interpersonal skills, such as listening, clarifying, confirming, and tact and diplomacy with CSRs, management, and customers
Utilize Issuetrak ticketing tool, for the purpose of tracking of all customer escalations
Maintain contact information in a centralized location for the Executive Resolution Team for all departments for the purpose of resolving customer escalations
Coordinate with Supervisors, Managers, and Department Heads in all departments for the purpose of resolving customer concerns

Customer Care Specialist Resume Examples & Samples

Proficiency in Microsoft Office Programs, including Word, PowerPoint,
Minimum of 1 year experience in a customer facing position in a healthcare environment
Ability to multi-task using multiple databases and computer screens

Customer Care Specialist Resume Examples & Samples

6 months experience within a retail environment preferred
Must be able to score successfully on two skills assessments
Able to work in a fast pace environment and demonstrate a high sense of urgency
Understanding of computer systems, with the ability to troubleshoot technical issues with minimal assistance

Customer Care Specialist Resume Examples & Samples

Consult and maintain relationships with existing customers and educating them about Ready Auto Transport
Provide responsive and timely telephone, chat, and email support
Effectively communicate with sales staff (and other departments)
Use problem-solving skills to resolve customer issues

Customer Care Specialist Resume Examples & Samples

Provides effective communication with consumers by composing accurate, prompt and effective replies to consumer contacts
Project a professional company image through all phone interactions
2-4 years of previous telephonic customer service experience handling inbound calls required
Ability to learn, retain and effectively communicate medical information and provide technical details to customers
Excellent verbal and written communication and listening skills
High degree of data entry accuracy and attention to detail
Proficiency in Microsoft Office including Word, Excel and Outlook

Customer Care Specialist Resume Examples & Samples

Excellent oral communication skills
Must be available to work an 8 hour shift Monday - Friday 11:30 A.M. – 8:00 P.M. (No mandatory overtime or weekends required)
Prior experience with or knowledge of Medicaid state application process or any Medicaid and/or Medicare experience
Proficiency in all Microsoft Office Programs, including Word, Excel, and Access
Related work experience, preferably in social work, insurance enrollment or the health solutions industry

Customer Care Specialist Resume Examples & Samples

Communicate with internal teams to improve SolarCity customer service
Provide Tier 1 technical support
Handle escalated customer inquiries including follow up and all communication
Answer questions regarding system performance, maintenance and billing
Ability to speak, read and write in Spanish & English is required
Ability to accurately type 45 words/minute
Ability to thrive in a busy call center environment
Team player attitude a MUST!
Detail-oriented, resourceful and able to manage shifting priorities
Regular, reliable and predictable performance required
Ability to work well with others in a collaborative team environment
Must be able to successfully pass a pre-employment criminal screen. Additional pre-employment driving and drug screens may be required based on job responsibilities

Customer Care Specialist Resume Examples & Samples

Answer phone or email inquiries from customers
Ability to adapt in a fast pace changing environment
Ability to stay cool under pressure
Regular, reliable and predictable attendance required
Must be able to successfully pass a pre-employment criminal and reference screen

Customer Care Specialist Resume Examples & Samples

Perform and document real-time updates to orders, driver profiles, and restaurant account settings
Partner with other Care and Delivery Operations teams in an effort to resolve all driver, diner and restaurant questions and to create overall customer and Driver Partner satisfaction
Collaborate with the leadership team to achieve specific contact center goals in our pursuit to provide world class service

Customer Care Specialist Resume Examples & Samples

Must have a bachelor's degree
Call center and Data Entry experience a plus
Ability to work independently and excellent attention to detail
Must complete all job responsibilities in an accurate and timely manner
Proficiency in Microsoft Office Suite (Excel, Outlook, Power Point, Word)
Prior Oracle experience preferred
Data entry experience in a telecommunications environment preferred
Creation of phone, email, and faxed product orders in the appropriate database
Perform the release of all product orders to the appropriate distribution center for shipping upon completed verification of shipment eligibility
Verify pharmacy product eligibility for risk managed product orders using the risk management system
Verification of valid ship-to licensing (inclusive of name, address and license expiration) for every product order
Documenting and submitting orders that require outbound follow up
Creating Return Material Authorizations for direct, third party returns, and sample returns
Creation and mailing of patient return authorizations and outbound packages
Weekly rotation of duties - Order Verification, Phone Orders, and OM Mailbox management
Processing and appropriate inter-departmental notification / escalation of product complaints
Identify inaccurate and/or incomplete orders and follow up with the wholesaler/pharmacy to resolve
Required to maintain knowledge of company products
Responsible for a general understanding and proficiency in all database functionality
Assist with special projects as needed
Attend assigned training as scheduled and complete quizzes as required
Maintain a diminutive error rate

Customer Care Specialist Resume Examples & Samples

Responsible for account management approximately 40-70 accounts
Answering calls from accounts for order placements
Communicates directly with new and existing customers or clients on a regular basis by phone or in person to provide information and to ensure the best service possible
Provides assistance in the best application of product or services by answering all questions regarding services provided and follow up calls from sales representatives for further investigation
Work with the outside sales team as needed to ensure customer success, by identifying customers needs through intelligence to pursue sell up opportunities for the sales force
Coordinates equipment availability with Regional Service Center to forecast Preventative Maintenance schedule requirements
Partner with 3rd parties to ensure logistics, shipping and returns meet customer expectations
Analyze and interprets customer par levels, past sales, trends, costs, estimated and realized revenue and makes recommendations for account increased or decreased in par levels
Acts as a liaison between Sales, Distribution, Quality, Clinical, Medical Affairs, Regulatory Affairs, Legal, Contracting and Finance, and customers
Manage new account database and coordinates a flawless roll out to ensure a smooth transition between all parties involved
Orchestrates Emergency Access Program to facilitate urgent delivery of product and device
Updates customer’s account information
Maintains company records for regulatory compliance
Answers customer’s questions regarding product operations
Refers complaints of product or service failure to appropriate departments for investigation
Coordinates customer’s needs and other departments as required ensuring excellent customer service
May visit premises to address customer issues
Assist in training of new employees and facilitates training to other departments or areas as necessary
Responsible for general administrative office duties i.e. filing, faxing, sending packages via 3rd party
May be required to work in special projects and support team via research, tracking, schedule coordination, mailing, and internal reports
Responsible for general invoicing of customers, resolving credits, and inputting financial contracts into database
Complaint handling and follow up
Obtains Purchase Orders ( PO’s) and follows up on expired PO’s
Demonstrates complete knowledge of company’s policies, product and services
Principal Responsibilities and Duties
Education and/or Experience
Supplemental Data

Customer Care Specialist Resume Examples & Samples

Step 1 - Submit your application!
Step 2 - Complete an online aptitude assessment
Step 3 - The Orange Factor auditions!
Step 4 - References
Step 5 - You got the job!

Customer Care Specialist Resume Examples & Samples

Provide efficient and prompt customer follow-up on unresolved issues. Coordinate efforts with other support teams when necessary
Research existing processes using knowledge base software and available job aids
Utilize previous hospitality and customer services experience and the provided process flows and be able to apply that knowledge to trouble shoot issues and assist customers
Ensure Quality processes and customer satisfaction on all customer interactions
Educate customers on the TravelClick products and training resources available
Must type a minimum of 35 WPM and be proficient in Microsoft Word, Excel and Outlook and CRM utilization
Exceptional listener and communicator who effectively conveys information verbally and in writing
Flexible team player who thrives in environments requiring ability to effectively prioritize and manage multiple concurrent projects

Cox Business Customer Care Specialist Resume Examples & Samples

DATA/VIDEO/VOICE/HOSPTALITY: Receives incoming calls from commercial customers for technical support. Diagnoses and resolves customer technical support issues with emphasis on serving in a professional and courteous manner
DATA Service responsibilities include: Cable Modem Provisioning/Troubleshooting, IP and DNS management and troubleshooting, E-mail set-up troubleshooting, Plant and network problem trending, PC/MAC troubleshooting including TCP/IP and hardware problem troubleshooting, Fiber/HiCap troubleshooting, Metro-Ethernet troubleshooting, Webhosting, CBOB, CBSS and other network+ related issues
VOICE Service Responsibilities include: eMTA troubleshooting, POTS line troubleshooting PRI over HFC, Fiber/HiCap voice services, feature provisioning and troubleshooting including Voicemail, HUNT groups, caller ID, and Cox’s VoiceManager product. Diagnoses and trends issues related to geographic problems, switch issues, and effectively partners with our various Switch locations for ensuring customer resolution
VIDEO Service responsibilities include: Digital and Analog Television troubleshooting, including digital set-top boxes (MOTO and CISCO platforms), customer equipment/cabling configurations, and trends audio and video issues related to plant/network issues
HOSPITALITY Service Responsibilities include: PC/MAC troubleshooting for up to 100,000 hotel guests for internet assistance, inclusive of Email and TCP/IP settings. Remote Server configuration maintenance and troubleshooting at the hotel locations and managing guest registration issues to ensure accurate billing information to optimize Revenue of the product. Also performs dispatch functions and routes fix agents to hotel locations based on Service Level agreements at the hotel properties
DATA/VIDEO/VOICE/HOSPTALITY: Manages Problem Handling processes across all Cox Markets including Trouble ticket creation and customer follow up. Ensures accurate problem tickets and call disposition in order to effectively trend call driving issues into call center. Processes incoming/outgoing trouble tickets for customer related issues, specifically handling incoming emails/Remedy tickets needing follow up or customer required responses
Refers issues that require dispatched maintenance technicians to NSC Tier 2
DATA/VIDEO/VOICE/HOSPTALITY: Troubleshoots hardware and software configurations to isolate and determine solutions in accordance with AUP standards
DATA/VIDEO/VOICE/HOSPTALITY: Maintains current knowledge of all commercial products and uses all appropriate processes and procedures for trouble shooting data, video, and telephony systems and applications
DATA/VIDEO/VOICE/HOSPTALITY: Maintains overall industry awareness of products and services provided by both Cox and Cox Competitors nation-wide through training and self reliance
DATA/VIDEO/VOICE/HOSPTALITY: Documents problems and solutions; completes reports and service orders using large customer database
DATA/VIDEO/VOICE/HOSPTALITY: Provides billing information and resolves problems for customers escalated through Account Services for commercial billing issues.

Customer Care Specialist Shift Resume Examples & Samples

Support a high volume of contacts through e-mail, tickets, and inbound and outbound calls
Assist our Driver Partners in collecting, delivering and adjusting orders; this will include communicating with restaurants and customers
Guide Drivers through GrubHub technology, policies and procedures, and payment questions
Follow set policies and procedures to ensure consistency and operational excellence across the organization; meet and exceed performance guidelines for attendance, quality, productivity, and schedule adherence
Other duties as assigned by Care or Delivery Operations leadership

Customer Care Specialist Shift Resume Examples & Samples

Support a high volume of customer contacts through e-mail, chat, and social media as well as inbound and outbound calls
Assist our restaurant partners in confirming, delivering and adjusting orders
Perform real-time updates to restaurant account settings and document any actions taken
Partner with Marketing, Technology and other Care teams in an effort to resolve all diner and restaurant questions and ensure customer satisfaction
Follow set policies and procedures to ensure consistency and operational excellence across the organization
Produce high quality work and meet regularly with the Quality Coordinators for feedback and coaching
Meet and exceed standards for agent productivity
Work with the leadership team to achieve specific call center goals in our pursuit to provide world class customer care

Customer Care Specialist Resume Examples & Samples

Prescription Fulfillment Program
Passion for excellence and commitment to customer satisfaction
Skilled in the use of personal computers and office software including familiarity with MS Word, Excel, PowerPoint, and Outlook. JDE and Salesforce.com experience desirable
Strong decision making and analytical abilities
Ability to work with and maintain confidential information
Ability to resolve potentially stressful customer interactions
Demonstrated excellence in the continuous handling of meticulous detail
Excellent data entry, proofreading, and typing skills
Willingness to work flexible schedule when needed
2-3 years customer service, telesales, or digital marketing experience, ideally in the medical device industry
Associates degree or equivalent in business, marketing, or science preferred

New Member Assessment Customer Care Specialist Resume Examples & Samples

1 – 3 year experiences customer service experience
Knowledge of customer service principles and practices
Must be available to work any 8 to 10 hour work schedule between 7:00 AM and 7:00 PM as well as weekends
3-5 years inbound and/or outbound contact center or related customer service experience
Language skills; Fluency in Spanish and Mandarin

Customer Care Specialist Resume Examples & Samples

Work directly with 3rd party companies, dealerships and sales teams to troubleshoot a variety of technical issues
Track and document all Customer inquiries and resolutions in Salesforce.com
Escalate necessary Customer inquiries and issues to Tier 2 product and technical support teams
Perform other related duties, as appropriate to further the success of the Operations team
Able to learn quickly and adapt to change
May require weekends and/or evenings work shifts
College Degree preferred

Customer Care Specialist Resume Examples & Samples

30%
Phone coverage
Administrative duties
Complaints
Job Specifications

Customer Care Specialist Resume Examples & Samples

Placing orders (Phone/Internet/Fax/Email)
Escalated call resolution
Restaurant Resolutions
Site Support
Online Chat Response
Processing Customer Comps
Inbound or Outbound Call Center experience is preferred
Must exhibit strong initiative and creative problem solving skills
Excellent phone etiquette, interpersonal and communication skills
Strong computer keyboard skills and knowledge of Microsoft office preferred
Basic restaurant and industry knowledge a plus

Seasonal Customer Care Specialist Resume Examples & Samples

Maximize customer satisfaction & promote/maintain a good image of the company/department at all times
Ability to demonstrate professionalism during each customer interaction
Use probing & listening skills that support effective telephone communication
Handles incoming Service calls including but not limited to Claims, CCP, Auto vantage, Shopping, Tech Support password resets, and other miscellaneous services
Organize, access and comprehend product information
Access, read, key, and comprehend information on the computer terminal
Process paperwork, claims and production work in between phone calls
Process kana e-mails between phone calls
Handle calls for membership outside of hours of operation as well as after 9:00 PM weekdays and weekends

Hcpr Customer Care Specialist Resume Examples & Samples

Process Prior Authorizations via HCPR Incoming Call Center
Interact with Physician's offices, Members, Long Term Care Facilities, and Hospitals
Facilitate the “Perfect Experience” for Members and Providers
Facilitate positive service and pharmaceutical outcomes
Comfortable using Microsoft Office applications, such as Word and Excel
Must be able to use and understand computer software and programs; must be able to toggle between two or more computer programs at one time
Ability to solve problems and encourage others in collaborative problem solving
Self-directed, but also able to work well in a group
A positive, proactive attitude, energetic, highly motivated and a self-starter
Work ethic that is focused, accurate and highly productive
Ability to use mathematics to problem solve
Ability to communicate information and ideas in speaking so others will understand
Must be able to multitask efficiently and effectively
Must be a critical thinker: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Pharmacy Technician Certified
Experience as a Pharmacy Technician in a retail, mail order or hospital pharmacy setting etc
Working knowledge of Pharmacy tasks, or a demonstrated technical aptitude and an ability to quickly learn new systems

Customer Care Specialist Shift Resume Examples & Samples

Support a high volume of contacts through email, chat, and social media as well as inbound and outbound calls
Assist our partners in confirming, delivering and adjusting orders
Partner with Marketing, Technology and other Care teams in an effort to resolve questions and ensure customer satisfaction
Meet and exceed standards for agent productivty

Humana Customer Care Specialist Resume Examples & Samples

Proficiency with a computer including Microsoft Office Programs
Must be available to work any shift from 8:00 am - 8:00 pm Monday- Friday and 8:00 am - 6:00 pm on Saturdays
Ability to work on Saturdays
Pharmacy experience

Customer Care Specialist Resume Examples & Samples

Reporting directly to the Order Management Team supervisor
Performs the introduction, management, and quality review of all customer sales orders and RMA requests
Attends queries or resolution of incidents in the supply of our products and services to our customers or if not possible escalates through tier meeting structure to supervisor and Sales Support team
Inputs orders in SAP ERP following the standard processes as defined verifying delivery terms, Payment terms, prices and discounts
Communicates directly with customer or Sales team differences in orders
Resolution of incidences or escalation following the triers and timing defined by the standard processes
Communicates to customers or sales team the differences in orders, if any, and requests their correction
Management of customers with Cash Against payment
Previous confirming and sending the confirmation or pro-forma invoice by e-mail
Attends customers who come to the office to collect material without any collection reference
Communication and reconfirmation of orders to customers because of delivery delays
Management of RMA: Creation and follow-up to clousure
Telephone or e-mail service for order related queries information (delivery dates payment term queries) either internal (sales team) or external (customer)
POSO process: Backup responsible for carrying out, supervising and resolving all incidences relating to Purchase Order/Sales Order of Intercompany customers
College degree or 2 or more years experienced in similar position
User knowledge of SAP and Office applications
Fluent Spanish or English
Telephone support
Ease of learning and adapting to change
Proactive work attitude
Social skills

Customer Care Specialist Resume Examples & Samples

Strong interpersonal communication skills, dealing with both internal and external customers and Sales Force
English speaking role (any language skills are welcome)
Good organisational skills
Ability to use own initiative to make decisions and work under minimum supervision
Self motivated
Ensure the correct entry of orders using Esker “OCR” into SAP and carry out amendments in line with OM processes to reflect customers’ requirements
Control changing customer schedule requirements by interpreting existing and required schedules in line with agreements with customer and HW
Dealing with customer enquiries, expedites, delivery issues and tracking requests
Work with Production Control, PA Team and Source Factories to manage supply chain and ensure delivery of product in line with customers’ requirements
Keep focus on strategic customers, attend CFT meetings, be key contact for all customer related issues; provide regular up-dated Open Order Book reconciliations with relevant delivery dates
Provide pro-active information to customer when acknowledged promise dates cannot be met due to issues at manufacturing locations
Manage customer complaints via RMA process in SAP (warranty issues, short or wrong shipments, missing documentation etc.)
Support OM KPIs (Bookings, Billings & Backlog, Telephone Stats, Pending Orders, OTD, Response Time RMAs)
Month End/Quarter/Year End Revenue maximisation
Be focal point for liaising between customer and other HW functions (Engineering, Trade Compliance, Quality, Operations)
Represent CRC during specific projects (VSMs, OTD, CFTs)
Contract Review (as and when required)
Take turn in taking daily T2 Meeting according to CRC rota
Take turn in taking 5S Audit according to CRC rota

Customer Care Specialist Resume Examples & Samples

Sell travel arrangements and related services for clients and ensures sales goals are met in a professional and consultative manner
Use preferred vendors as determined by Connexions to maximize profits
Understand individual redemption travel loyalty program requirements. Proficient in all aspects of point redemption for appropriate clients
Provide thorough, friendly, and effective customer service to all internal and external customers in a timely and accurate manner
Maintain comprehensive working knowledge of all programs, tools and systems
Strong computer skills, ability to navigate through multiple systems at once
Meet and maintain individual monthly metrics per office guidelines as determined by the operating group
Participate fully as a team member to assist as needed in completing all functions related to servicing the client, including selling additional products
Pro-actively stay informed about all airline rules and regulations, and other industry requirements and accurately apply this information when making travel arrangements
Resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
Keep immediate supervisor promptly and fully informed of all problems or unusual matters and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken
Handles escalated situations beyond the front line agent level including, but not limited to: cancellations, exchanges, voids, fare rules, etc

Customer Care Specialist Resume Examples & Samples

You must be available to work between the hours of 7 A.M. and 8 P.M (Central Standard Time) Monday-Friday. Shifts can change based on business needs
Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance is 5Mx1M
REACH (bonus program)
8 hours of paid VTO (Voluntary time off) time to contribute to your favorite volunteer community service event

Vitality Customer Care Specialist Resume Examples & Samples

Strong typing and computer skills and experience using multiple computer applications simultaneously
Availability to work 9:30 AM – 6:00 PM Monday - Friday
Associate or Bachelor Degree

International Customer Care Specialist Resume Examples & Samples

4 year college/university degree or greater than 5 years equivalent work experience
Demonstrated service orientation with good judgment to do what’s right for the Customer and Merial, and the ability to build effective business relationships and function as a Team player
Proactive, attention to detail, and good written/verbal communication skills
Ability to interact professionally and effectively with multiple functional roles/departments
Demonstrated ability to identify and resolve issues with minimal supervision
Functional understanding of Inventory Control processes such as lot control, shelf life, etc
Working knowledge of distribution and transportation practices and import/export processes
Ability to make good decisions with imperfect inputs
Fluency in English, with fluency in multiple languages (e.g. French/Spanish) preferred
P.C. operation and software abilities to perform analysis and present information with clarity
Oracle 11i or other central ERP information systems

Cox Business Customer Care Specialist Resume Examples & Samples

Receive inbound phone requests from Internal/External customers regarding General Billing Inquiries
Resolves Billing Inquiries at first contact in a timely and courteous manner
Receives customer payments via phone and ensures accurate account disposition through proprietary Cox tools
Handles National Account requests to ensure accurate and complete account organization, managing up to hundreds locations in multiple Cox markets
Act as the liaison between the customer and CB field organizations to resolve customer inquiries, issues, and requests
Processes direct mail and Returned Mail requests
Process & post payments in ICOMS for CB Wholesale and Service Provider customers

Cox Business Customer Care Specialist Resume Examples & Samples

DATA/VIDEO/VOICE/HOSPITALITY: Receives incoming calls from commercial customers for technical support. Diagnoses and resolves customer technical support issues with emphasis on serving in a professional and courteous manner
DATA/VIDEO/VOICE/HOSPITALITY: Manages Problem Handling processes across all Cox Markets including Trouble ticket creation and customer follow up. Ensures accurate problem tickets and call disposition in order to effectively trend call driving issues into call center. Processes incoming/outgoing trouble tickets for customer related issues, specifically handling incoming emails/Remedy tickets needing follow up or customer required responses. Refers issues that require dispatched maintenance technicians to NSC Tier 2
DATA/VIDEO/VOICE/HOSPITALITY: Troubleshoots hardware and software configurations to isolate and determine solutions in accordance with AUP standards
DATA/VIDEO/VOICE/HOSPITALITY: Maintains current knowledge of all commercial products and uses all appropriate processes and procedures for trouble shooting data, video, and telephony systems and applications
DATA/VIDEO/VOICE/HOSPITALITY: Maintains overall industry awareness of products and services provided by both Cox and Cox Competitors nation-wide through training and self reliance
DATA/VIDEO/VOICE/HOSPITALITY: Documents problems and solutions; completes reports and service orders using large customer database
DATA/VIDEO/VOICE/HOSPITALITY: Provides billing information and resolves problems for customers escalated through Account Services for commercial billing issues

Customer Care Specialist Resume Examples & Samples

1-2 years administrative office experience
2 years customer service experience in an office environment
Intermediate knowledge of Microsoft Word, Excel, and Outlook
Possess exceptional interpersonal communication skills
Demonstrate a stable employment history

Customer Care Specialist Resume Examples & Samples

Responds to escalated requests received via email by researching case files and accessing State supplied information and supplying swift, accurate, and courteous responses via phone, email, or mail
Maintains work guidance and performance measures to meet goals for delivery of service
Work to resolve escalated requests with minimal supervision
Develop and monitor work guidance and performance measures to meet goals for delivery of service
Maintain quality of service and responses provided to customers
Assist in resolving problems and issues that arise with internal and external customers
Report to management on accomplishments, achievements and productivity
Keep apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness
Beyond High School Diploma or equivalent required and/or training
3 + years experience in a large scale, complex, multi-function call center environment
1 + years experience in a task lead or supervisory role
Child Support experience a plus
Demonstrated strong organizational and interpersonal communications skills
Excellent analytical, problem solving, and management skills
Considerable interface by phone and/or in-person with internal users, external customers and external vendors necessitates tact and strong verbal communication skills
Dependable work history
PC skills: Microsoft Windows, Word, Excel, and Outlook
Professional appearance and behavior mandatory

Customer Care Specialist Resume Examples & Samples

Have a passion for customer service
Strong communication skills, positive attitude, patience and eagerness to learn
Focused on quality, detail-oriented and the desire to achieve individual performance goals
1 year customer service or call center experience
Must have 100% schedule flexibility between the hours of 6a – midnight, 7 days a week
Strong computer skills are a must! Ability to manage 7-10 programs simultaneously
High School diploma or equivalent, preferred
Must be able to pass a pre-employment drug screen and 10-year criminal background check

Customer Care Specialist Resume Examples & Samples

Two to three years of customer service or related experience
Good knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
Excellent telephone and interpersonal skills
Strong problem-solving and negotiation skills and ability to handle difficult customer calls
Sucessful completion of loan/line skill training
Previous experience in 24 Hour Banking preferred

Customer Care Specialist Resume Examples & Samples

Track and document all customer inquiries and resolutions in Salesforce.com
Escalate necessary customer inquiries and issues to Tier 2 product and technical support teams
Develop an expertise in Cars.com services and products and take an active role in sharing this knowledge with customers
Extremely customer-focused with a positive attitude and patience to work with non-technical customers
Excellent time management, organizational and prioritization skills
Flexible, strong work ethic and enjoys being part of a team
Verbal and written communication skills required
Able to solve problems quickly and creatively
Knowledge of the MS Office and Windows required and greater technical aptitude preferred
Familiarity with online media and tools preferred
One year work experience preferred

Customer Care Specialist Resume Examples & Samples

Handle pre and post-trip incidents – including queries, claims and complaints
Provide issue resolution within contractually agreed SLA’s
Ensure all incidents are centralised appropriately within Salesforce
Categorise incidents and provide analysis on the data
Liaise with other Departments where necessary to obtain answers or assistance
Ensure strict and measured timeliness in answering client queries in line with agreed SLA’s
Ensure high standards of quality and accuracy in all communication with clients
Take ownership of each case until final resolution of the issue
Be the voice of the customer to internal Egencia departments
Highly Customer focused
Good investigative skills
Flexible and adaptable to an evolving environment
Multilingual – English, Dutch, French & German are ideal, but not all compulsory
Strong experience of problem solving and pro-activity gained in a Customer Service environment
Experience of dealing directly with customers at all levels within organisation to resolve issues
Strong organisation and time management skills
Ability to multitask – the role will require managing several customer issues at any given time
Travel Industry experience and GDS knowledge essential
Good Communicator and Team Player

100

Customer Care Specialist Resume Examples & Samples

Basic computer skills including ability to create and edit spreadsheets and emails
Good verbal/written communication skills
Minimum of one year customer service and/or related work experience or education
Experience in insurance, banking, finance, mortgage lending or related experience
Demonstrated ability to work well in team environment and as an individual contributor
Demonstrated ability to work well in a fast paced/high stress environment
Demonstrated experience in taking initiative to improve work operations and/or enhance client satisfaction

101

Customer Care Specialist Resume Examples & Samples

Handle incoming requests from the customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance
Communicate effectively and professionally with internal and external customers to resolve questions and issues
High School graduate with 6 months BPO experience
Fresh graduates are welcome to apply
Willing to be assigned on graveyard & shifting schedule

102

Customer Care Specialist Resume Samples

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Customer Care Specialist Resume Examples & Samples

Customer Care Specialist Resume Examples & Samples

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Customer Care Specialist Resume Examples & Samples

Customer Care Specialist Resume Examples & Samples

Customer Care Specialist Resume Examples & Samples

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Customer Care Specialist Resume Examples & Samples

Customer Care Specialist Resume Examples & Samples

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