Credit Supervisor Resume Samples
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Credit Supervisor Resume Samples
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AG
A Gottlieb
Adela
Gottlieb
24901 Joany Pines
Philadelphia
PA
+1 (555) 616 2924
24901 Joany Pines
Philadelphia
PA
Phone
p
+1 (555) 616 2924
Experience
Experience
Boston, MA
Credit Supervisor
Boston, MA
Altenwerth, Strosin and Konopelski
Boston, MA
Credit Supervisor
- Provides assistance to the manager with work assignments and special projects
- Provides day-to-day supervision to a team including coaching on performance, coordinating activities, checking on quality and work progress
- Proactively manages the credit risk for company, especially with regard to the high dollar projects within established limits
- Provide credit & other training to employees in order that they can obtain greater proficiency in their work in addition to increasing responsibility
- Establishes a business rapport with the customer that will aid in the both proper establishment of customer credit lines
- Perform quarterly performance reviews for employees within the Financial Services Group
- Assist FSM to Identify, develop & direct the implementation of functional and systems
New York, NY
Credit Control Supervisor
New York, NY
Walsh-Leffler
New York, NY
Credit Control Supervisor
- Monitoring Bank direct debit service to make sure that the service provided to customers as well
- Providing regular & ad-hoc reporting
- Provision of relevant management information including Days Sales Outstanding, cash forecasts and results against targets
- Defining credit rating process to make sure that all customers have proper rating
- Approval of new accounts and credit limit changes on existing accounts
- Monitoring bills distribution to customers through mail & electronic channels
- Ensuring that all customers are well controlled and that all outstanding collected
present
Houston, TX
Supervisor, Credit & Collections
Houston, TX
Stokes-Reichert
present
Houston, TX
Supervisor, Credit & Collections
present
- Analyze customer financial condition and establish customer credit lines using Financial Statements, D & B, Credit Risk Monitor and Credit Scoring
- Provides training to new users within the company, sets up new customers, and resolves any after-hours loading issues
- Serves as escalation point for collection efforts in conjunction with Accounting, Marketing, and/or Legal Groups
- Perform EOM/EOQ reporting
- Partners with manager to develop effective cross-training programs for personal development and to maximize efficiencies
- Collection and reconciliation of Domestic and International customer portfolios
- Partners with Collections Manager to develop and lead an effective Collections team to achieve clearly defined, realistic productivity goals
Education
Education
Bachelor’s Degree in Risk Involved
Bachelor’s Degree in Risk Involved
The University of Alabama
Bachelor’s Degree in Risk Involved
Skills
Skills
- Excellent working knowledge of SAP system
- Can readily establish relationships and effectively communicate, both verbally and in writing, up, down and across the organization. Comfortable with information technologies and will invite and initiate communication
- Approach problems and business situations methodically and analytically. Use factual information and financial data to make decisions and ensure profitability
- Good working knowledge of the footwear industries and desire to monitor industry trends
- Strong oral and written communication skills, proven ability to work independently, and manage multiple priorities with a strong sense of urgency and initiative
- Self-starter, ability to timely manage own and team workflow and priorities in a fast-paced work environment. Able to handle queries, questioning, and challenging of credit decisions and assumptions
- Excellent time management and planning skills; ability to prioritize and manage multiple tasks
- Proven ability to improve processes and department efficiencies , strong organizational and analytical skills, and willingness to travel
- Ability to isolate issues and find creative ways to solve problems. Use sound judgment in decision-making that benefits the organization
- Long-Term Disability Options
15 Credit Supervisor resume templates
Read our complete resume writing guides
1
Credit Supervisor Resume Examples & Samples
- Own A/R, Bad Debt and SAP Credit and AR modules
- Implement and maintain comprehensive Credit Risk Policy and Procedures aligned with Corporate. Ensure process documentation is updated regularly
- Manage relationship with Atradius Insurance and ensure that all customers are covered within the policy where possible
- Manage relationship with Atradius Collections and develop and implement debt write-off procedure
- Obtain very good working knowledge of SAP Credit/AR modules and its interdependencies with other SAP modules, become a GURU for the credit module of SAP. Ensure process documentation is updated and maintained on a regular basis
- Manage the blocked sales order report and ensure that SAP is properly set up to automatically release orders within the parameters of the credit policy. Establish procedure for managing orders that fall past the cancel date
- Supervise, lead and motivate credit team
- Work with Accounting Manager to record bad debt provision on a timely monthly basis
- Excellent working knowledge of SAP system
- Can readily establish relationships and effectively communicate, both verbally and in writing, up, down and across the organization. Comfortable with information technologies and will invite and initiate communication
- Approach problems and business situations methodically and analytically. Use factual information and financial data to make decisions and ensure profitability
- Good working knowledge of the footwear industries and desire to monitor industry trends
- Demonstrable relevant experience in an international, multi-channel organization, preferably Online or FMCG sector
- Have the courage to try new thing, find a balance between analysis and action and open to criticism
- Be honest and fair with high internal standards and continually seek to improve. Want to make a positive difference. Take responsibility
- Have a value system that is aligned with TOMS’. Be engaged with TOMS’ culture, values, and giving mission
- Value the matrix system and work well within it. Understand the team and how it fits together. Recognize individual accomplishments and team successes
- Ability to isolate issues and find creative ways to solve problems. Use sound judgment in decision-making that benefits the organization
- Assertiveness. Feel pressure to achieve timely results. Think in terms of progress towards goals
- Fluent in English, and at least one, preferably two of the following languages – French, German, Dutch
- B.A./B.S. in business administration or accounting
2
Supervisor, Credit & Collections Resume Examples & Samples
- Mimimum Bachelors degree in Business, Finance or Accounting and/or 7 years experience in commercial credit & collections
- ACCA, CA, CIMA or MBA preferable
- Familiarity with current technology in receivables management
- Knowledge of database systems (MS Access, MS SQL Server, Etc)
- 1-2 years management experience
- Excellent communication skills, both written and verbal, including enhanced ability to negotiate effectively and influence people
- Ability to handle multiple assignments under time pressure
- Collection experience with a large company with a large customer base
- Broad knowledge of various business models across a multitude of industries is desired
- Strong working knowledge of liquidation proceedings and staking claims there
- Working knowledge of collection systems is preferred
- NACM Credit Business Associate (CBA) or Credit Business Fellow (CBF) certification is a plus
3
Cbna-o&t-credit Initiation Supervisor Resume Examples & Samples
- Manage individual and vendor performance thru monitoring and action planning
- Function as subject matter expert who is expected to assist the vendor with production related queries/problems
- Provide support and expertise as required to the processes managed, through assisting in problem resolution
- Ensure policy and procedural compliance of all functions conducted within the business unit
- Monitor vendor to meet and maintain performance benchmarks (qualitative and quantitative)
- Maintain and report meaningful MIS to ensure optimum departmental efficiency and accuracy
- Proactively approach process improvement and policy compliance to identify opportunities for increased control, productivity, customer service and satisfaction levels
- Develop and maintain beneficial working relationships with both internal and external stakeholders
- Ensure policy and procedural compliance of all functions conducted within the unit
- To achieve performance benchmarks (qualitative and quantitative)
- To contribute to MIS capture and analysis
- Provide support and expertise as required to direct reports, through assisting in problem resolution
- Monitoring and action planning with the vendor to meet and maintain performance benchmarks (qualitative and quantitative)
- Responsible for making decisions on training requirements for vendor and goal setting aligned with business and operations goals
- Takes ownership and accountability over problem resolution
- Owns responsibility for performance monitoring, feedback, action planning, resolution and successful delivery of the defined targets
- Strong problem resolution and analytical skills
- High proficiency in the skills required for current function/s handled
- Flexible work hours
- Offsite agency visits
4
Credit Initiation Supervisor Resume Examples & Samples
- At least 5 years relevant experiences in Operations and processing support of consumer business, of which 3 years supervisory experience
- Strong leadership skills and able to motivate staff to deliver quality services
- Strong in organizing training
- Comprehensive knowledge of market and economic trend, compliance & security procedures
- Good team player and self-motivated
- Independent with sound decision making and problem resolution skill
5
Credit Supervisor Resume Examples & Samples
- Supports senior management with the development, implementation, and communication of credit risk related policies and procedures: establishes credit analysis tools / metrics to evaluate credit exposure of accounts
- Monitors and analyses the organizations credit risk exposure on a short and long term basis
- Oversees the processing and verification of credit requests; establishes and monitors credit limits for accounts; and recommends changes based on account analytics
- Monitors pending orders with A/R coordinator
- Monitors the delinquency of outstanding receivable balances with reference to credit holds
- Communicates potential credit issues with Sales, Customer Service and Accounts Receivable Departments
- Prepares Credit Risk reports for senior management and Board of Directors
- Manages trade credit insurance program
- Supports the Director with projects, audits and reporting
- Manages and supervises a staff in credit and collection activities
- Performs other duties as required or assigned
- 4 – 5 years of credit experience
- A bachelor’s degree in Accounting or Finance
- Excellent computer skills – primarily Microsoft Word, Excel and PowerPoint
- Ability to deal with fast-paced environment and to multitask
- Ability to be confidential
- JDE, A/R, RLM experience
6
Credit Union Plastic Cards Supervisor Resume Examples & Samples
- Responsible for all day to day operations for all plastic card programs and serve as liaison to all plastic card vendors
- Develop and analyze reports to resolve items and identify potential problems
- Reconcile General ledger accounts and posts exceptions
- Monitoring system reports, as assigned
7
Credit Control Supervisor Resume Examples & Samples
- At least 2 years experience in a managerial/supervisory position
- At least 5 years experience within Credit Control
- Small to medium company background preferable
8
Credit Supervisor Resume Examples & Samples
- Monitors pending orders with credit analyst
- Analyze financial statements and credit reports; make recommendations for risk assessment and/or credit limits
- Supports the Manager with projects, audits and reporting
- 4 – 5 years of credit experienceA bachelor’s degree in Accounting or Finance
- Retail/Wholesale experience highly preferred
9
Indirect Credit Supervisor Resume Examples & Samples
- Oversees an indirect consumer application underwriting daily operation. Provides concurrence authority to staff as needed
- Underwrites indirect consumer applications including recommendations on requests which exceed delegated authority
- Directly supervises and coordinates activities of the assigned credit team to ensure departmental goals including turnaround time, productions and funding ratios are met
- Effectively communicate with dealers, sales representatives, brokers and customers including problem mediation
- Provides assistance in all aspects of the application/funding process including inquiries and processing packages in for funding
- Effectively communicate with management any dealer, market or internal performance issues
- Completes the monthly quality control review of the underwriting staff to ensure compliance with all internal policy and procedures and applicable State or Federal regulations. This review is then communicated to the stall as required and action plans developed as needed
- Supervises employees directly including selection, training, performance reviews, performance improvement notices, and terminations
- Bachelor’s Degree in Finance or related degree preferred
- 5-7+ years consumer credit underwriting experience with a commercial bank or other financial institution with supervisory experienced preferred
- 1 year of supervisory or managerial experience
- Prior experience in a high volume production environment
- Demonstrated proficiency in analyzing personal financial statements and income tax returns
- Ability to underwrite large dollar transactions
10
Credit Control Supervisor Resume Examples & Samples
- Influencing and managing customer and internal stakeholder relationships to encourage on time payment
- Driving change and process improvement to continuously optimize customer payments
- Prepare Daily Collection Statement, and perform settlement in SAP for closing AR open items
- Follow up & retrieve customer payment
- Review / Release orders from credit block, and follow up with relevant parties
- Prepare monthly account analysis. Prepare root cause analysis on late payment
- Send monthly statement/reminder, POD and other document handling
- University graduated, preferable in accounting, finance or related discipline
- With intermediate or higher level of accounting knowledge
- Minimum 3 years working experience in account receivable/credit related field
- Detail-oriented, responsible and able work under pressure
- Proficient skills in Excel, Word and Outlook. SAP experience is preferred
11
Treasurer & Credit Supervisor Opportunity Resume Examples & Samples
- Manage daily cash operations including ACH, Credit & Collections, wire transfers, account funding, reconciliations and general accounting
- Manage global bank account and system inventory as well as documentation for all bank accounts, updating on a regular basis
- Analyze transactions to ensure compliance with back office accounting team
- Monthly foreign exchange, hedging, forecasting, monitor credit
- Maintain company car program
- Handle company credit card program
- Bachelor degree in accounting or finance from accredited university, CPA or CTP preferred
- 5+ years of treasury accounting and Credit/Collections experience
- Proficiency with Excel
- Strong written and oral communication skills and a high attention to detail
- Ability to work cross-functionally and communicate well
12
Supervisor, Credit & Collections Resume Examples & Samples
- Negotiates and approves payment arrangements.; makes adjustments to customer claims where necessary
- Refers certain accounts to a collection agency or recommends legal action
- Analyzes and prepares credit and/or collection status reports
- Maintains records on delinquent accounts
13
Supervisor, Credit Balance Resume Examples & Samples
- Analyzes payor trends and retraction patterns to reduce credit balances for all financial classes; prepares and presents findings to Credit Manager
- Ensures timely review and submission of requests for adjustments and refunds to patient and General Ledger accounts for all financial classes and payor groups
- Develops, maintains, implements, and directs workflow processes
- Provides frequent workflow updates to manager regarding the status of activities and initiatives against timelines
- Recommends changes to existing tools, policies, and procedures
- Reviews daily, weekly and monthly key metrics to identify trends or areas of focus; works with Credit Manager to develop, document and implement action plans, as appropriate, to address issues
- Ensures team follows documented policies and procedures including but not limited to safety, security, code of conduct, and SOX narratives; conducts SOX control activities as appropriate
- Maintains confidentiality of all patient, teammate and company information in accordance with HIPAA regulations and DaVita policies
- Performs duties of Credit Manager as requested or in Manager’s absence
- Serves as department subject matter expert for all teams providing the appropriate tools, supplies, job aides and system access needed to meet production standards
- Provides ongoing training, communication, development opportunities, coaching, mentoring, and performance management to teammates to enable them to meet or exceed expectations
- Participates as assigned or requested in CQI (Continuous Quality Improvement) projects and process design/reengineering or other committees designed to improve effectiveness/efficiency of the department
- Travel required: up to 5%
- Bachelor's degree in related field preferred
- Minimum of three (3) years’ experience in revenue operations with demonstrated knowledge of collections, credit balance resolution, and SOX requirements preferred
- Demonstrated strategy and data-based decision-making experience preferred
- Minimum of two (2) years’ related healthcare experience preferred
- Minimum of two (2) years’ supervisory experience strongly preferred
- Intermediate computer skills and proficiency in MS Excel, MS Word, PowerPoint, and MS Outlook required
14
Letter of Credit Supervisor Resume Examples & Samples
- Perform general supervisory responsibilities, including performance management, training, time management and work flow management
- As the subject matter expert, you’ll function as the lead assisting lower level staff with problem resolution and processing issues
- Be responsible for processing very complex Letters of Credit, Collection and Trade Finance transactions to facilitate revenue generation and business development
- Ensure compliance with all Letter of Credit laws and regulations
- Approve payments of letter of credit draw(s)
- Take responsibility for the following
- Requires a college degree or equivalent and 6+ years of related international trade and/or letter of credit operations, processing and regulatory experience within a financial institution or other directly related experience
- Supervisory experience preferred. A combination of education and experience may meet job requirements
- Advanced knowledge of trade finance transactions, letter of credit issuance and documents, collections and compliance regulations and ability to do the work of the group
- Expert knowledge of and understanding of SWIFT and FedWIRE transactions
- Excellent customer service, communication and interpersonal skills in order to interact effectively with clients and all levels of Bank personnel
- Expert analytical and problem solving skills
- Must be detail-oriented and accurate in a deadline-driven, multitask-oriented environment
- Advanced computer experience required, e.g.. Microsoft Word, Excel, Outlook and PowerPoint
- Ability to train, lead and mentor lower level staff
15
Citibank Berhad KL Credit Control Supervisor Resume Examples & Samples
- Candidate must have at least 2 years working experience in related field with a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree
- Good command of English and the ability to converse in local dialects are an added advantage
- Familiar with Microsoft Word, Microsoft Power Point, Excel
- Able to work long working hours
- Able to work under pressure
- Willing to work on weekends and public holidays (based on job assignment)
- Available immediately
16
Credit Risk Innovations Supervisor Resume Examples & Samples
- Develop, motivate, and lead a team of analysts towards the primary objective
- Deep dive into Ford Credit’s business, operations, and decision processes from loan origination to account management to loss recovery
- Identify opportunities where the use of data and analytics can mitigate losses and/or generate efficiencies
- Understand current credit risk scorecards (i.e., Probability Of Payment, Probability Of Default, and Probability Of Recover), decision strategies (i.e., Optimal Assignment Timing, Recovery Allocation Strategy), and guidelines and procedures around collection remedies, extension, and repossession
- Drive innovations in these risk tools and practices with the use of new data and the application of proven analytics methods (e.g., data reduction, clustering, regression, econometrics, optimization, Markov chain, Monte Carlo simulation), as well as emerging ones (e.g., machine learning, visualization)
- Design, source, and build large complex data sets from multiple data sources (PC, Mainframe, Unix/Linux, Teradata, Hadoop, and Greenplum)
- Develop presentations and present analytics approaches, results, and business or operational implications to business customers and executives
- Provide thought leadership and technical guidance to GDI&A on the use of the environments (i.e., SAS Servers, Hadoop, Greenplum) and tools (e.g., SAS, R, Python, Matlab) in GDI&A’s data and analytics infrastructure
17
Supervisor, Credit / Collections Resume Examples & Samples
- Operate within the guidelines and requirements of the company credit policy
- Maintain an appropriate credit risk level
- Review customer accounts on a regular basis to maintain an appropriate level of credit risk
- Recommend and make appropriate changes to company credit policy
- Make yearly adjustments to process controls to increase cash flow
- Manage collection process of delinquent accounts to maintain credible receivable, including establishing relationships with collection agencies and collection attorneys
- Manage receivable measurements to budget requirements and meeting the target KPIs – DSO and collection efficiency
- Direct and manage Credit and Collection Staff, and later the Customer Service Staff
- Manage and direct cash application function in the system and recommend better processes to ensure daily posting of collection
- Resolve disputes with customer and other departments as they relate to receivable and risk management
- Analyze specific credit applications for terms of sale and credit limits and ensure adherence to Credit and Collection Policy
- Visit customers as needed to establish strong business relationships and limit credit risk and resolve any disputes
- Prepare accurate cash flow forecasts and analysis and other management reports and analyses
- Ensure that receivable reports are submitted to all division heads and other sales staff on a regular basis or as requested, and appropriate and regular monthly review of receivable per customer are being done
- Maintain proficiency in Microsoft Office, Word and especially Excel
- Meet with the appropriate person to review the credit/collection function on a regular basis or as needed
- Review and approve the monthly balance sheet account analyses such as bank reconciliation, accounts receivables, employee receivables and other balance sheet accounts under the credit and collection and customer service responsibilities
- Maintain appropriate documents, documentation and other information in the customer credit files and update the Data Management System
- Review and monitor compliance with staff members, the policies and procedures of security agreements (guarantees, liens, bonds, etc.)
- Keep abreast of all law pertaining to collection, bankruptcy, bonds, liens and judgments
- Participate in appropriate trade and credit groups to improve credit knowledge and ensure continued membership in Credit Management Association in the Philippines (CMAP)
- Follow company policies and procedures
- Other projects and responsibilities as assigned
- Bachelor’s Degree in Accountancy, CPA is a must
- Minimum 5 years managerial experience
- Knowledge of Microsoft Office, particularly Excel
- Effective listening, verbal and written communication skills
- Judgment and decision-making ability
- Accuracy and attention to detail and has the ability to see the overall view
- Demonstrated integrity and ethical standards
- Able to handle difficult customers with diplomacy and tact
- Problem-solving, analytical and decision-making ability
- Able to perform business math (basic algebra, compute rate, ratio, etc.)
- Manages time effectively and adapts quickly to changing priorities
- Team player who works productively with wide range of people
- Superior organizational skills and leadership skills
- Comfortable in fast-paced environment
- Proven history of profit and loss management to maximize financial performance
- Strong project management and multi-tasking skills
- Capable of following written instructions and documented procedures
- Able to read, analyze and interpret financial statements
- Demonstrated competency in hiring, developing and evaluating employees to achieve corporate and personal objectives
- Working knowledge of basic and advanced accounting principles and has demonstrated competency in budgeting, forecasting and planning
18
Credit Supervisor Resume Examples & Samples
- Enter and locate work-related information using computers and/or point of sale systems
- Stand, sit, or walk for an extended period of time or for an entire work shift
- Learning
- Customer Service Orientation
- Influence
- Team Work
- Visual Acuity
19
Credit Operations Supervisor Resume Examples & Samples
- Supervise a team of 10-12 credit specialists responsible for reviewing personal loan applications
- Monitor and improve the interaction with borrowers via phone and electronically to verify identity, income, and employment, and answer any questions regarding their loans
- Ensure compliance with Lending Club credit policies and procedures
- Ensure the highest level of customer service and quality
- Handle escalated customer communication when needed
- Lead projects to improve customer satisfaction, operational efficiency, and work quality
- Maintain a fast paced, innovative, collaborative, and customer focused work environment
20
Supervisor, Consumer Credit Resume Examples & Samples
- Education: Bachelor Degree in Finance or degree in related field required
- Job Knowledge and Skill: Extensive knowledge of credit analysis. Thorough knowledge of the automotive dealer business. Strong analytical, problem solving, written and verbal skills. Excellent customer service, interpersonal, conflict resolution, and negotiation skills
- Experience: seven years sales finance experience required, of that a minimum of 3 years of credit analyst experience. Supervisory Experience is preferred
- Computer Skills: Computer use to look up data or information, to generate/print standard reports or spreadsheets developed by others, or to use computer programs developed by others
21
Credit Operations Supervisor Resume Examples & Samples
- Lead the team to meet business objectives by developing talent
- Ensure a Pristine Control Environment - All operational risks to be assessed and mitigated, and control / audit issues actively managed to resolution
- Strong understanding of applicable regulations and compliance with same
- Employee initiatives – VOE, address people issues, effective on-boarding and training, staff has clear goals and expectations
- Effective Communication for both internal and external stakeholders providing regular updates on the Operations
- Execute the COB plan for split operations
- Liase and work closely with the different product managers that the team supports in ensuring that their business needs are addressed. The role extends from applications approval to credit maintenance. The person is also required to feedback to the respective product managers where improvements are needed and to ensure that they fulfill the operational needs and changes
- Plan & ensure that the dept. is adequately capacitised to support all business needs and growth momentum
- Constantly review the process, ensuring that it is strong, & robust, effective and efficient; that all process gaps are identified and corrective actions taken
- Work closely with Credit Policy by providing inputs on applications trend and also ensures that the all applications are approved within the policies guidelines and procedure
- Track productivity and performance of staff ensuring that they performance to expectation
- Compile daily MIS on bookings as well as monthly MIS for business letters
- Review applications ensuring that they are booked according to policies
- Review and ensure that all applications and credit line requests are processed within policies guidelines
- Ensure that service turnaround time is not compromised and delivers excellent services to our customers
- 5-8 years relevant work experience
- Strong communication skills required to understand & discuss business requirements
- Meticulous, with good initiative & independence in implementing process improvements
- Ability to drive & motivate a team
22
Supervisor Credit & Collections Resume Examples & Samples
- Ensures that adequate staffing is in place to handle the work function assigned to the position’s area of responsibility
- Monitors individual employee performance on an ongoing basis. Responsible for conducting formal reviews with employees under this position’s supervision, as required in the Company’s policy on performance evaluation
- Monitors, evaluates, and takes corrective action necessary to meet or exceed objectives assigned to his or her area of responsibility by the Call Center Manager
- Review daily reports relating to area of responsibility, taking corrective action required to obtain objectives. Reports to the Call Center Manager issues that can affect the overall performance of the Collections Center
23
Supervisor, Credit & Collections Resume Examples & Samples
- Supervises a team of call center collection representatives, establishing performance goals, providing focus and performance reviews, and supporting team and individual employee development
- Partners with Collections Manager to develop and lead an effective Collections team to achieve clearly defined, realistic productivity goals
- Provides coaching and feedback on employee performance that ensures consistency and a high level of customer service. Analyzes and actively manages quantitative and qualitative performance metrics and communicates information to manager and staff in order to promote service excellence and individual personal growth
- Facilitates positive employee relations by fostering an environment of open communication, approachability, and fair and consistent treatment of employees. Fosters a climate of mutual respect that values the contributions of individual team members and maximizes the diverse talents of each employee
- Supports team members in problem solving and addresses escalated internal and external customer issues in a responsive, timely, and accurate manner to achieve maximum customer satisfaction
- Partners with manager to develop effective cross-training programs for personal development and to maximize efficiencies
24
Credit Risk Supervisor Resume Examples & Samples
- Supervise credit risk analysts
- Update and analyze customer credit files
- Review and release customer orders
- Pricing Exception Review Establish relationships and maintain close contact with the appropriate Segment and Corporate personnel
- Establish relationships and maintain close contact with the appropriate Segment and Corporate personnel regarding credit risk situations
- Deliver appropriate reports and credit risk recommendations to management. Maintain relevant KPI Reports
- Bachelor’s Degree in business related field
- 3 –5 years of credit risk supervisory experience
- Proven skill level of financial analytics
- Excellent Leadership Skills, Critical Thinking & Problem Solving Skills, Microsoft Office applications
- High level of communication of financial interpretation
- Preferred SAP Knowledge, Financial Statement Analysis,
- Some travel
25
Credit Supervisor Resume Examples & Samples
- 20% Credit Supervisor for the CBS Bangalore credit team
- Supervise, coach, support and provide development opportunities for a staff of credit analysts
- Supervise the day-to-day activities of the staff ensuring priorities are handled appropriately, in a timely manner and are aligned with the different BUs worldwide Credit teams and strategies
- The incumbent will have to ensure the analysts are properly trained to handle
- Good all around credit skills especially in areas of policy, analysis, risk mitigation (including security/trading documentation/margining), stress, rating, systems and portfolio management
- Proven track record in Credit or Finance
- Strong people management skills/leadership style that is supportive, collaborative, team focused, humble, and engaging
- Ability to challenge the current status quo and manage change pragmatically and commercially
- Must be a strong communicator able to work cross-functionally and willing to contribute to broader audience
- Self-starter, ability to timely manage own and team workflow and priorities in a fast-paced work environment. Able to handle queries, questioning, and challenging of credit decisions and assumptions
- Able to see the bigger picture and make prudent decisions accordingly
- Bachelors Degree or equivalent
- Economic / financial education or qualified by experience, MBA or CFA beneficial
26
Senior Credit Supervisor Resume Examples & Samples
- Bachelor’s degree required; Master’s degree preferred
- 10 Years of functional/professional experience
- 7 years as a relationship manager in a mid to large size bank
- 5 years as a credit administrator
- Make recommendations for loans to be transferred to Special Situations Group on a timely basis
- Review and advises on Risk Ratings
27
Credit Supervisor Resume Examples & Samples
- Bachelor's Degree in Business, Accounting, related discipline or equivalent experience required
- Minimum 5 years credit experience with a solid knowledge of the credit process including specific working knowledge of lien and bankruptcy laws as well as credit recommendations
- 5 years of experience leading and supervising a team is preferred
- Ability to work in a team environment and interact effectively with customers, management and sales teams
- Solid understanding of business credit and finance
- Strong negotiation and problem solving skills
- Knowledge of lien and bond laws/process for multiple states (TX, OK, LA, AR)
- Excellent time management and planning skills; ability to prioritize and manage multiple tasks
- Advanced computer skills that include Microsoft Office and proficiency in Excel
28
Credit Union Brand Supervisor Resume Examples & Samples
- Provides Excellent Member Service
- Oversees the daily operation of the Member Services department. This includes: call-center agent monitoring, daily balancing, monitoring of department reports, staff scheduling, and ensures coverage of the teller area and call-center at-all-times
- Maintains knowledge of Credit Union products and services to efficiently train and motivate department staff
- Researches, develops, implements, communicates and enforces all new Member Services department product related policies and procedures
- Resolves member inquires within given authority, conducting research when necessary
- Conducts branch cash and negotiable audit
- Oversees and completes all projects as assigned. Keeps management apprised of all critical issues
- Coaches and trains department staff to ensure they are trained in all aspects
- Audits Membership Invitations of newly established, or updated accounts
- Functions as a Member Services Representative by assisting members as needed via telephone or in-person branch transactions
- Keeps abreast of applicable laws, regulations, BSA, OFAC, and Fraud Trends to ensure ongoing compliance
- Processes Account Levy, Subpoenas’, and any other legal proceedings concerning account research and information
- Maintains ongoing communication between Branch Staff and Sr. Management
- Serves as the primary representative for all projects directly or indirectly related to Branch Support
- High school diploma, GED or equivalent
- Experience in a role of similar scope and responsibility required
- Retail/Sales experience preferred
- Ability to coach and mentor representatives
- Reliable, with a desire to learn
- At least 2 years’ supervisory experience
- Lending experience
29
Credit Control Supervisor Resume Examples & Samples
- Support and manage the credit controllers by ensuring payments are received on time
- Be responsible for ensuring the accuracy and integrity of the sales ledger by carrying out accurate reconciliation processes
- Cultivate and maintain good working relationships with internal and external customers
- Hold regular review meetings with credit controllers to monitor overdues, agree targets/objectives and support the resolution of matters needing escalation
- Provide credit specialist support to the wider Dyson business
- Extensive previous credit management experience including supervising/ managing a team of credit controllers
- A proven record of success in a relationship management focused role
- Strong knowledge of credit related accountancy practices, financial controls and complying with audit and policy requirements
- Preferably CICM qualified (or part qualified and close to completing your studies)
- Experience of consumer and retail debt management is desirable as is a good knowledge of SAP
- A high level of numeracy and PC literacy (including comprehensive Excel knowledge)
- Good interpersonal and negotiation skills
- Proactive approach to developing and enhancing systems and processes
30
Supervisor, Credit Operations Resume Examples & Samples
- Facilitates the implementation and acceptance of organizational change; addresses resistance to change and helps individuals adapt
- Effectively collaborates with other supervisors in the same or different functional groups to accomplish assigned goals and process/policy changes; oftentimes this collaboration occurs across multiple sites
- Adheres to annual budgets in line with organizational goals and objectives and makes adjustments when necessary
- Learn the concepts, principles and practices of assigned functional area
- Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
- Lead others in providing a high level of customer service
- Two (2) or more years experience in financial services / operations including one (1) year as team lead or leadership experience in a financial or service organization
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Credit Initiation Supervisor Resume Examples & Samples
- End to End Expense tracking including re-engineering saves, MIS reporting and QA for Credit Cards/Personal Loans booked
- Day-to-Day Responsibilities
- Managing the expenses, MIS, quality, compliance and vendor management
- Education: MBA/CA
- Skills: Process Management, Analytical
- Other: Multi-tasking, able to work with various stake-holders of the business
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Credit Supervisor Resume Examples & Samples
- Provide leadership to Credit department employees to ensure department objectives are met. Achieve DSO objectives and A/R directives by working closely with internal staff and external customers to ensure established goals are met. Recommend lines of credit for individual accounts. Utilize various information sources when opening new customers to determine if credit worthy. Oversee the effective management of all credit authorizations and write-offs
- Represent L’Oreal USA and utilize excellent communication and negotiation skills in meetings with major customers
- Keep senior management and finance team informed about areas of opportunity or concern within their area
- Identify potential optimization opportunities and drive efforts to continuously improve Department effectiveness
- Prepare various Management reports including, but not limited to, Co-Face, KPI, Budgets & Trends
- Providing sales team with accurate and timely data which will aid communications to our customers
- 2 years people management experience
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Senior Credit Supervisor Resume Examples & Samples
- Undergraduate degree and Formal Credit Training by a Commercial Bank or Equipment Finance/Leasing Company
- At least 10 years of industry experience
- Substantial experience in at least two of the following three areas: Originations, Portfolio Management and Credit Supervision is preferred
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Supervisor, Credit TRX Resume Examples & Samples
- Assigns responsibility for investigating and verifying financial status of prospective customers applying for credit; prepares documents to substantiate findings; and recommends rejection or approval of applications
- Establishes credit limitations on customer accounts and handles special credit arrangements and deviations from standard terms of payment
- Assigns responsibility for investigation of fraud cases and possible legal action and collection of insufficiently funded checks and delinquent bills. Submits delinquent accounts to attorney or outside agency for collection
- Establishes and updates customers' credit activities with company executive management staff and sales management personnel
- Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status
- Oversees CSTOP processing and ensures that guidelines are consistently enforced by Credit associates for delinquent accounts, and monitors daily cut-off for credit issues
- Monitor accounts with payment plans and ensure that work out programs and promissory notes are in compliance with Corporate Credit, Operations Review, and Sarbanes-Oxley compliance
- Reviews publications for bulk transfers and bankrupt accounts. Files claims in pending escrows while directly communicating the information to the Marketing Associate
- Makes UCC-1 filing decisions on customers who meet necessary criteria
- Ensures DSO and BPDSO are concurrent with Sysco Corporate requirements. Follows corporate audit controls to ensure operating company credit activities are compliant with Sysco Corporate financial requirements including participating in Credit Audits, Operations Review Audits, and Sarbanes-Oxley Audits
- Participates in the performance management and development of credit associates
- Responsible for recruiting and training credit associates
- Credit committee leader
- Increase cash flow (i.e. decrease accounts receivable DSO, increase percent current)
- At least 3 years credit management and supervisory experience
- Ability to effectively present information and respond to questions from groups of directors, clients, customers and the general public
- Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
- Present/interact with senior leadership and manage a team of credit professionals and solid negotiation skills in credit
- Strong PC skills: Excel, Word, Power Point and Relational Database concept
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Credit Supervisor Resume Examples & Samples
- Directs and coordinates activities of employees engaged in conducting credit investigations and collecting delinquent accounts of customers
- Proactively manages the credit risk for company, especially with regard to the high dollar projects within established limits
- Assigns responsibility for investigating and verifying the credit health, documenting the findings and recommending subsequent actions for prospective customers and projects
- Establishes, extends and revises, as needed, credit limits on new and existing customer accounts
- Refers any high credit risk accounts, special credit arrangements and deviations from standard terms of payment
- Coordinates Financial Services activities with the Customer Service & Collections Supervisor as needed
- The corporate philosophy is that the Customer Financial Services department is responsible for leading/facilitating the timely, accurate & customer service oriented resolution & collection process. This includes setting the appropriate credit limits assigned to customer accounts and days to pay limits that support companies financial needs
- Submits delinquent accounts to attorney, small claims court or outside agency for collection. Ensures the proper handling of Bonding & Surety activities, thereby protecting the Company’s rights & assets
- Establishes a business rapport with the customer that will aid in the both proper establishment of customer credit lines
- Ensures that the Customer Financial Service departments operates in the most efficient, effective and up-to-date mode as possible
- Assist FSM to Develops and proactively utilizes Key Performance Indicators (KPI’s) and feedback loops in order to identify issues, recommend actions and provide feedback reporting as well as to confirm results
- Assist FSM to Conduct detailed “enterprise” process/workflow reengineering activities
- Proactively create, maintain & communicate the department’s financial & key activities measurement plans (sets goals) and results
- Manages & approves direct reports
- Personnel are upgraded through a combination of training, coaching, role modeling, motivation and better hiring
- Provide credit & other training to employees in order that they can obtain greater proficiency in their work in addition to increasing responsibility
- Support the quality policy and philosophy within the company and to help to instill these practices to all employees within the department
- Participate in monthly staff meetings
- Perform quarterly performance reviews for employees within the Financial Services Group
- Continuously train employees on the company’s pertinent policies & procedures in addition to the larger role of the Accounts Receivables’ functions in the Company
- Remain current with changes in business law e.g. bonding, bankruptcy etc. Implement appropriate changes to systems, policies & processes
- Assist FSM to Identify, develop & direct the implementation of functional and systems
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Credit Manager, Non-supervisor Resume Examples & Samples
- Reviews processed credit applications within assigned territories for possible approval, assigns credit limits and conditions of sale
- Evaluates customer records and recommends that credit limits be extended or reduced, based on collection attempts, payment history, and purchase activity of customer
- Maintains collections of Accounts Receivable of assigned territories. Calls and follows up on customer accounts that are past due
- Typically requires BS/BA in related discipline. Generally 5-8 years of experience in related field; certification is required in some areas OR MS/MA and generally 3-5 years of experience in related field. Certification is required in some areas
- Credit and collections experience in a commercial distribution and/or contractor supply business
- Demonstrated understanding of lien laws in the state(s) that comprises the region in which they manage
- Review of Rental Invoices
- Coverage for Branch Cashier
- Open Order Review and Follow up
- Processing of POA (Payment on Accounts made from Customer)
- Special Projects as designated by District Mgr and/or Area Credit Mgr
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Supervisor Credit & Collections Resume Examples & Samples
- Perform or assist in a variety of tasks related to maintaining the accounts receivable records, such as preparing customers statements, invoices and handle basic and escalated client inquiries. Additional responsibilities may include the following
- Strong working knowledge of billing and financial processes, systems, controls and work streams
- Ability to work collaboratively in finance environment
- Advanced knowledge of Microsoft Office Suite including Word and Excel. Knowledge of Microsoft Access is helpful
- Strong leadership, organizational and time management skills
- Meet firm deadlines
- Demonstrate excellent oral and written communication skills with customers and colleagues
- Self-Starting ability
- Bachelors degree in accounting or business related field, or equivalent work experience
- 5+ years of billing and invoicing experience
- Experience with Great Plains or other billing and accounting software is preferred
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Supervisor, Credit Resume Examples & Samples
- Works closely with Credit staff on a day-to-day basis to ensure productivity, troubleshoot questions, problems, and uncommon inquiries
- Works closely with staff to develop effective collections strategies, and may be responsible for collections for certain customer accounts. May review files containing collections letters and related documents to be sent to collections agencies
- Handles escalated customer calls in attempt to settle unresolved issues
- Ensures that work is properly distributed among staff. Assesses workload, prioritizes tasks, and redistributes work as necessary
- Tracks daily, weekly, and monthly hour usage and work completion levels
- Maintains awareness and understanding of how the department impacts customers, both internal & external, and the department’s overall impact on the operation
- Interviews and assists in the selection of staff. Reviews job performance of staff, discusses with manager, and conducts formal annual performance appraisals
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Credit Supervisor Resume Examples & Samples
- Investigate and determine the credit worthiness of new and established customers to ensure the integrity of credit decision and financial information
- Determine Bad Debt and Billing Reserve Analysis for corporate management
- Provide an analysis and reporting of overdue accounts to executive management
- Manage a large volume of complex builder contracts to ensure that projects are tracked, payment requests are made timely and correct payment is received
- Coach, mentor, and direct all credit and collection activities for Company through a staff of 6
- Develop and implement processes to improve efficiency
- Monitor team metrics / goals and effectively report to management
- Monitor workload and insure proper staffing and resources are in place for the Credit function
- Conduct employee performance reviews and merit decisions
- Assume responsibilities for projects assigned by management
- Advance internal and external team relationships (i.e. Customer Service, Sales, and Support functions)
- Bachelor’s degree in Accounting or Finance is preferred
- Working knowledge of construction contracts, liens, payment bonds, etc
- 8+ years of relevant experience as a Credit Supervisor / Senior Supervisor, preferably in a construction environment
- Prior experience with integrated Materials and Production systems is required
- Ability to analyze financial information to include; financial statement information, personal financial statements, individual and corporate tax returns, cash flow statements, etc
- Strong Excel and Word skills, experience with AS400 preferred
- Demonstrated ability to track, analyze and interpret business data
- Demonstrated competency in change management
- Demonstrated success in process improvement
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FBA Credit Operations Supervisor Resume Examples & Samples
- BA/BS degree required or equivalent leadership experience
- Demonstrated team building skills within own team or across other teams
- Demonstrated ability to develop, direct, and manage a group of individuals including managing career growth and development of leadership teams
- Demonstrated skill in developing and implementing new strategies and procedures
- Demonstrated ability to devise and communicate administrative and procedural decisions
- Versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback
- Proven ability to develop, plan, and implement short and long range goals
- Proven ability to manage reporting and analysis
- Proven ability to effectively and efficiently complete difficult goals and/or assignments
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Supervisor, Credit & Collections Resume Examples & Samples
- Collection and reconciliation of Domestic and International customer portfolios
- Analyze customer financial condition and establish customer credit lines using Financial Statements, D & B, Credit Risk Monitor and Credit Scoring
- Maintain accurate electronic credit review files. Maintain electronic collection notes for each customer account
- Application of Cash Receipts, adjustments and write-offs
- Coordinate Letter of Credit purchases and generate required documentation
- Identify and implement process and systems changes
- Perform EOM/EOQ reporting
- Bachelor’s degree in Business Administration or equivalent experience
- 3 to 5 years related experience in the Credit & Collections environment
- Highly organized and detailed oriented
- Experience managing or supervising AR/Credit & Collections staff
- Oracle experience with the Credit/Collection modules
- Microsoft Word and Excel
- Ability to understand and implement priorities and act independently with minimal supervision
- Ability to work with various NetScout groups (Order Operations, Sales, Finance, Legal and Manufacturing)
- Ability to work additional hours at EOM/EOQ
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Supervisor Credit Recovery Audit Resume Examples & Samples
- Manages the day-to-day activities of the Credit Recovery Audit team and provides direction to the team to ensure service levels are met
- Provides support to the team to ensure all escalated matters are addressed
- Works across departments to resolve issues and increase overall efficiency and effectiveness of the team by driving change
- Monitors via systems and manual reports to ensure appropriate actions are taken to resolve issues/concerns by the team
- Manages assignment of account portfolio to ensure equal distribution allowing the Specialists time for quality and positive conversations with the agents
- Ensures prioritization of workload based on current business demands
- Executes process changes and or implementation of new systems/applications
- Identifies, documents, and implements any internal process changes within the team
- Assumes ownership for performance management: coaching and feedback, performance management, and addressing performance issues
- Fosters teamwork and synergy within the team and with team members
- Regularly leads team meeting and one on ones by tracking internal and external errors
- Assist manager with the recruitment, interview, hiring and training of new employees, and miscellaneous supervisor administration duties including timekeeping, payroll, etc
- Approves all AR adjustments within the Credit Recovery team via workflow approvals within Oracle
- Ensures policies, procedures, and internal controls are documented and followed
- Performs special project as assigned with a focus on efficiency, standardization of processes, procedures and best practices
- Auditing
- Credit
- Accounting/Reconciliation
- Accounts Receivable
- Bilingual in Spanish, Korean or French; business vocabulary at the proficient to fluent level (some openings may require a specific language.)
- Knowledge of all MGI products and services
- Advanced Proficiency in Microsoft Office 2010
- Ability to act as a mentor to team members and aid them with customer account and process issues as they arise
- Ability to adapt calmly and quickly to shifting priorities and changes as requested by customer (internal and external
- High level of accuracy and attention to detail
- Knowledge of Credit Documents (i.e. credit bureaus, financial statements, bank statements, etc.)
- Knowledge of AML Regulations
- Knowledge of Legal Contracts
- Knowledge of Accounting Principles
- Proven Communication Skills
- Proven Organization Skills
- Proven Listening Skills
- Proven Organizational Skills
- Proven Multi-Tasking Skills
- Proven Time Management
- Proven Prioritization
- Ability to be Flexible
- LI-ML1
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Supervisor, Credit & Collections Resume Examples & Samples
- Supervises all aspects and daily operations of the collection process and personnel
- Serves as escalation point for collection efforts in conjunction with Accounting, Marketing, and/or Legal Groups
- Develops and negotiates work out plans for customers in financial distress to ensure the company receives all monies it is due and minimize/eliminate bad debt write-offs
- Evaluates collections procedures to ensure compliance with province regulations
- Manages and produces appropriate collection related reporting (DSO report, aging report, etc.)
- Sets and maintains monthly collection goals to ensure continuous improvement
- Analyzes need for, and negotiates contracts with, third-party providers of credit information and outside collection agencies as needed
- Supervises and performs ongoing review of customers to ensure no deterioration in financial strength, and take appropriate actions (recommended changes in credit limits, obtain credit enhancements, etc.) to mitigate credit risk
- Manages and monitors the company’s over credit line exposure and contacts customers to reduce credit exposure and make payment arrangements
- Manages and monitors financial exposures to third-party providers of credit enhancements
- Negotiates credit terms and collateral requirements with counterparties including payment terms, secured vs. unsecured, etc. Makes decisions regarding appropriateness and value of collateral for secured credit lines
- Provides training to new users within the company, sets up new customers, and resolves any after-hours loading issues
- Collaborates with legal group to set priorities for various credit related documents (Corporate Guarantees, Netting Agreements, lawsuits, etc.) to support commercial activity. Negotiates terms of such documents directly with counterparty
- Leads meetings with executive management to inform and discusses counterparty credit risk, risk mitigation strategies and key performance indicators
- Supports safety & environmental goals and initiatives
- Participates in industrial hygiene, medical surveillance and behavior based safety programs
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Credit Dispute Supervisor Resume Examples & Samples
- Supervise and lead the credit dispute staff by managing and monitoring the daily activity and production of team members; including training, coaching, individual development and performance management. This includes hiring and retaining high performing team members
- Assist in ensuring the department meets or exceeds goals and objectives while complying with FCRA, RESPA, CDIA, Standard Operating Procedures, investor and any additional applicable guidelines. Includes analyzation of team results and providing reporting to senior management regarding aging volumes, performance trending and any issues that affect current or future production trending data
- Ensure investigation of credit disputes are handled accurately/timely as defined by FCRA, RESPA, CDIA, investor and designated Service Level Agreement (SLA)
- Act as a liaison with other departments for quick resolution of credit reporting questions, errors and corrections
- Analyze incoming credit disputes to quickly identify reporting trends and errors in an effort to reduce overall credit dispute volume. This includes promptly documenting, reporting, tracking and resolving issues that affect business or team performance, leading the development and implementation of solutions and escalating concerns or obstacles to management
- Works as a collaborative member of a larger team, takes personal accountability for results and drives that through the team, and acts with a sense of urgency in managing business and team issues
- Assist in any additional department functions designated by management
- Customer service/mortgage banking experience in a back office productivity environment
- Previous experience in supervisor or management preferred
- Mortgage servicing experience preferred, including Bankruptcy, Loss Mitigation and Foreclosure
- Good math aptitude
- Ability to work in a fast pace environment
- Strong written and communication skills
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Supervisor, Credit Services Resume Examples & Samples
- Oversees all marketing exceptions, customer data quality and InCircle activity
- Oversees the datacard production of all promotional, point and perk gift cards
- Establishes well-thought-out plans and manages execution of plans daily, including datacard workload, SLA and ASA, anticipating and adjusting for risks and roadblocks
- Creates a positive sense of urgency towards achieving results, identifying problems promptly and moving swiftly to find solutions within the appropriate time, as well as, maintaining daily customer and audit impacting functions
- Uses direct, tactful and respectful communication, with consideration for audience perspective
- Teaches, coaches and provides actionable feedback to build skills and drive performance
- Proactively shares information and documentation of best practices and ideas with existing and new team members, as well as, other teams/groups
- Reinforces and monitors compliance with all NMG policies and procedures
- Ensures all InCircle procedures and PAS requirements are maintained
- Rallies team around a common goal to develop and/or improve the business or services delivered
- Responsible for training call center agents as needed
- Coordinates with management to identify departmental training and/or efficiency opportunities, as well as, supporting internal training and Portal upkeep
- Proven history of driving team performance and delivering exceptional team and individual performance results
- Successful history of understanding and facilitating human resource management practices in a supervisory capacity
- Ability to balance strong analytical and critical thinking methodology while maintaining the customer relationship and their loyalty to the organization
- Self-starter with the ability to handle multiple projects with minimal supervision
- Must have the ability and desire to be the expert who masters their role by exceeding required productivity, customer service, and performance measurements
- Thorough understanding of the InCircle loyalty program and Marketing programs
- Ability to thrive in a fast paced, high pressure environment while providing superior service and accuracy during every contact
- Possesses exceptional multi-tasking abilities
- Expert in all Microsoft Office applications
- Flexibility with scheduling to meet business needs
- Highly time sensitive, fast paced environment which commits to meeting customer and retail store demand by being on task and at work when scheduled
- Project management support
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Credit Supervisor Resume Examples & Samples
- Reviews and approves Credit recommendations within authorized level of approval
- Leadership, supervisorial, and team building responsibilities
- Provides daily oversight to entry level or Sr. level positions
- Provides assistance to the manager with work assignments and special projects
- Researches and responds to complex customer inquiries and issues
- Executes draws on Letters of Credit
- Negotiates customer settlements and payment plans with the appropriate approval authority
- Leads the Credit Team to ensure the issuance of monthly of monthly and quarterly reports, reserve recommendations, Global Exposure Report, as well as the preparation of credit portfolio reports
- Ensure the Credit Team performs as a world class organization with the maximum degree of autonomy and accountability
- Leads tasks with the Credit Team to support systems changes or projects
- Leads the Credit Team in preparation of ad-hoc reports to support credit related business intelligence activities
- Maintains and reviews status reports of credit activities to measure performance
- Fosters a team environment of empowerment and trust
- Provides day-to-day supervision to a team including coaching on performance, coordinating activities, checking on quality and work progress
- Manages a generally homogeneous team adapts plans and priorities to meet service agreements, operational needs, and business goals and objectives
- Makes decisions and recommendations for all business segments within approved authority
- Communicates financial performance and risk recommendations to Disney Businesses
- Guides and directs others. Works with team to lead in execution of day-to-day credit risk activities and addresses technical and procedural challenges
- Has direct impact through responsibility for the quality of the tasks performed and services provided by the team
- Works within broad guidelines, policies and precedent
- Completes complex tasks and projects requiring independent initiative
- Uses independent judgment requiring in-depth evaluation of variable factors. Independently selects methods, techniques, analytical approach and evaluation criteria
- Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals
- Critically reviews information and identifies opportunities, gaps, and solutions
- Advises on and handles escalated issues for lower level staff
- Resolves problems and takes opportunities by identifying, selecting, and applying solutions, functional and technical experience and precedents with Disney businesses and with customers
- Ensures that reports to customers, Disney businesses and leadership are informative, timely and accurate
- Collaborates and solves problems – works with Disney Operations, Finance, Accounting, Sales, Legal and customers, and others to resolve significant issues
- Communicates with senior internal and external partners
- Role has direct interaction with leadership
- 4+ years Commercial Credit Experience
- Strong communication skills, both written and verbal, including enhanced ability to negotiate effectively
- Strong working knowledge of contracts as it relates to the management of credit risk
- Demonstrated ability to collaborate effectively with internal or external business leadership
- Strong leadership, training, influencing & executive engagement skills
- Ability to handle multiple assignments under extreme time pressure
- Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business & industry trends
- Ability to maintain an objective financial perspective and understand the broader implications to the Company and customer
- Ability to identify root causes of customer master set-up and credit recommendation processes and initiate and/or recommend solutions internally and with customers
- Uses insights into how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives
- Strong understanding of bankruptcy / insolvency law
- Strong knowledge of Letters of Credit and forms of security
- Broad knowledge of various business models across a multitude of industries
- Knowledge of business systems and systematic credit tools
- Understanding of how the team supports Finance, Sales, Operations, Accounting and the customer
- Strong understanding customer to cash operating process and / or business models
- Bachelor’s degree, Accounting/Finance/Business
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Credit Control Supervisor Resume Examples & Samples
- Reviewing the company credit control procedure. Developing and implementing enhancements where required
- Defining credit rating process to make sure that all customers have proper rating
- Processing all new customers to ensure that new accounts are credit worthy
- Ensuring that all customers are well controlled and that all outstanding collected
- Identifying credit control matters that related to external, individual or internal organizational factors that impact negatively collections process
- Monitoring credit limits
- Monitoring bills distribution to customers through mail & electronic channels
- Monitoring Bank direct debit service to make sure that the service provided to customers as well
- Ensuring processes implementation deadlines are met as required
- Providing regular & ad-hoc reporting
- Automating the areas that can help in increase credit worthiness for the customers
- Other duties, tasks as assigned
- Managing & controlling post-paid cycle from lead stage till pay the bills
- Setting Control rules, processes & policies for post-paid customers
- Minimum 3 years of experience in credit control filed or corporate/retail accounts management
- Excellent communications& negotiation skills with internal & external customers
- BA in business or any related filed
- Excellent oral & written communication skills
- Very good thoroughness and attention to details skills
- Motivated and Pro-active
- Confident and enthusiastic
- Proficiency in Arabic and English (oral and written)
- Excellent Computer knowledge especially in Microsoft Office Suit
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Credit & Debt Operations Supervisor Resume Examples & Samples
- Research, evaluate, and analyze information gathered from multiple sources to document in detail business requirements and recommend solutions for system issues
- Communicate effectively with business and operational users
- Support the creation of desktop procedures / job aides, and training materials
- Explore and lead opportunities for process improvement
- Ability to perform user acceptance testing (UAT)
- Serve as the liaison between the business units and Market Advocacy Groups and TDU
- Support Business and Operations participation and cooperation during systems deployment projects
- Ability to meet daily SLA’s as it relates to business needs
- Coaches, trains and develops associates. Writes and administers formal and informal performance appraisals and periodic reviews of goals and objectives
- Conducts and attends communication meetings to ensure consistent operating procedures and compliance with relevant site, corporate, and regulatory guidelines
- Identifies, resolves, and escalates complex concerns (client, associate, system)as needed
- Addresses and resolves associate issues by exercising judgment and acting as an associate advocate
- Motivates associates to improve performance by developing and implementing innovative recognition ideas
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Account Receivable Supervisor Credit Balances & Refunds Resume Examples & Samples
- Managing A/R reports and aging buckets, analyzing the A/R to identify problem areas/trends, recommending and implementing solutions; explaining fluctuations in the A/R; maintaining department workflow
- Meeting compliance guidelines for timely and accurate refunds/offsets
- Various A/R related reporting requirements, including but not limited to: collector aging’s, metric reporting for team, compliance results
- Supervising staff to ensure the daily operation needs are met, including productivity compliance, and quality goals
- Interviewing, hiring, evaluating and reviewing staff performance, coaching and counseling, disciplinary action and daily supervision of the staff to ensure that all department and company policies and procedures are followed
- Providing excellent customer service
- Extreme accuracy and attention to detail and data standards
- Excellent communication,organizational, problem solving and interpersonal skills
- Excellent proven interpersonal skills with ability to lead and motivate others
- Ability to work in teams and coordinate work efforts
- Ability to evaluate work and process flow to ensure optimal efficiencies
- Exhibit good judgment in escalating issues to senior management staff
- Excellent organizational and prioritization skills
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Credit Manager, Non-supervisor Resume Examples & Samples
- Associates Degree in Finance, accounting or related field desired but not required
- Minimum 3 years credit and collection experience
- Profiency in Microsoft Applications such as Word and Excel
- Effective communicator (verbal and written) with exceptional phone skills and attention to detail
- Knowledge of construction laws as they pertain to liens, bonds, litigation and bankruptcy is desired but not required
- Construction background a plus
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Supervisor, Credit & Collections Resume Examples & Samples
- Proven record of leading cross-functional efforts to develop and improve processes and metrics
- Ability to identify and solve process challenges through training, analysis of performance metrics, and use of advanced optimization techniques
- Excellent communication and presentation skills with attention to detail and accuracy, and strong organization skills
- Ability to work collaboratively with others to resolve complex issues
- Ability to work independently and within a team with little supervision
- Must foster an inclusive work environment and value all aspects of diversity
