Community Management Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the community management job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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CR
C Roob
Cary
Roob
300 Genoveva Ranch
Detroit
MI
+1 (555) 604 0285
300 Genoveva Ranch
Detroit
MI
Phone
p +1 (555) 604 0285
Experience Experience
04/2014 present
Dallas, TX
Senior Manager Social Strategy & Community Management
Dallas, TX
Senior Manager Social Strategy & Community Management
04/2014 present
Dallas, TX
Senior Manager Social Strategy & Community Management
04/2014 present
  • Copywriting of global posts and coordination with Digital, PR and Campaign Leads for campaign maximization
  • Manage cross category sport performance publishing teams
  • Seek out and participate in relevant conversations that are happening in the social media space – flag for opportunities for further engagement and interaction and sharing all learnings to key business partners including BU teams, brand editorial teams, sales teams, and customer service
  • Participate in building, following and managing the editorial calendar of the categories and ensure a seamless long-term consumer journey across all channels
  • Create clear, continuous planning and reporting processes for Managing Editor and Local brand marketing teams to follow NYC Newsroom activities
  • In partnership with the Digital Analytics team, analyze relevant metrics to measure the impact of social media activities and amend strategies based on learnings and patterns
  • Seek out and coordinate participation in relevant category conversations that are happening in the social media space – flag for opportunities for further engagement and interaction
12/2008 11/2013
Phoenix, AZ
Manager Social Strategy & Community Management
Phoenix, AZ
Manager Social Strategy & Community Management
12/2008 11/2013
Phoenix, AZ
Manager Social Strategy & Community Management
12/2008 11/2013
  • Create and manage the editorial calendar of the category and ensure a seamless long-term consumer journey across all channels
  • Manage the publishing, moderation and ongoing engagement of all relevant social platforms – including working with relevant agencies to plan and purchase media
  • Develop the overall social strategy for category, working closely with global colleagues and local Brand Comms & Digital leads to ensure strategic alignment
  • Follow and manage the editorial calendar of the category and ensure a seamless long-term consumer journey across all channels
  • Drive expertise across the team – provide thought leadership in the social and digital space and elevate market insights to the global team
  • Manage the editorial calendar of the category and ensure a seamless long-term consumer journey across all channels
  • Work closely with the local PR team to ensure both owned and earned media coverage of key events, activations, and opportunities
08/2003 07/2008
New York, NY
EVP, Community Management
New York, NY
EVP, Community Management
08/2003 07/2008
New York, NY
EVP, Community Management
08/2003 07/2008
  • Build a high functioning team of leaders through performance management, coaching, mentoring and leading by example
  • In a growing and evolving culture of change, participate as an Executive Sponsor for Regional or National initiatives
  • Follow all policies and Standard Operating Procedures as instructed by Management
  • Ensure all safety precautions are followed while performing the work
  • Develop and implement strategies that promote the organization's mission, core values and global service standards
  • Maintains a positive, cohesive work environment to attract and retain top level leaders throughout the organization
  • Travel to all regional offices within scope to conduct Strength, Weakness, Obstacle and Threat (SWOT) analysis to ensure strategic business plans are on target
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Southern California
Bachelor’s Degree in Business
Skills Skills
  • Ability to provide good direction to achieve tight deadlines under pressure
  • Strong communication skills with the ability to work in a complex organisational structure
  • Proficient in Excel, Word and Power Point
  • Strong interest and passion for video-games
  • Strong team player
  • Strong expertise in managing Social Media
  • Expertise with Customer Support tools (Salesforce would be a plus) and Social Media back-office tools
  • Logical thinker
  • Experience in both Customer Service and Community Management
  • Team management experience
Create a Resume
1

Social Community Management Undergraduate Internship Resume Examples & Samples

  • Moderate and respond to comments in online social tools
  • Maintain community training resources, guidelines, and policies
  • Identify andreport on community trends to internal team on regular basis
  • Actively participates in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc
  • Ability to learn quickly – including a large catalog of course content, distinguishing between the objectives of the various programs
2

Head of Community Management & Distribution Resume Examples & Samples

  • Build and manage a centralized community engagement team for JPMChase including organization, internal alignment, staffing, solutions, process, and budgeting and external vendor management
  • Work closely with different internal marketing teams and external creative agencies, attending editorial briefings and strategy sessions, and work with them to build community management solutions designed to create passion and grow communities online
  • Manage moderation of most of our social media channels through team of 10+ contractors. Ensure findings are better shared and communicated throughout the organization to surface key learnings and best practices as part of a COE research function within our brand newsroom
  • Manage various areas within the enterprise wide SMMS platform as well as training of JPMC brand marketers, agencies on the tool. Build a workflow that allows community management to humanize our brand and engage in a timely and social fashion. Oversee our enterprise wide monitoring and moderation platform. Educate JPMC brand marketers and agencies on the tools and capabilities available to them
  • Manage day to day operations of several properties including @chasesmallbiz and our Chase presence on LinkedIn. Push out central content developed by our team that highlights Chase aspirations
  • Own and create process that encourages better cross-sharing of content across various Chase owned and operated channels to enhance the distribution of quality content across the firm
  • Develop relationships with 3rd parties around syndication and paid media and work with agencies to evolve our digital marketing for editorial content from traditional distribution
  • Work with Social media analysts to measure community management effectiveness. Analyze, identify opportunities for improvement and drive growth relentlessly to build best practices and showcase effective social media programs. Create baseline reporting standards across JPMC properties
  • Build KPIs and success metrics that will detail success for both content and social media channels, highlighting success stories across our portfolio
  • Bachelor's degree in Business, Marketing, Communications or a related field required, MA/MBA preferred
  • 10+ years in digital marketing, preferably experience both at the client as well as agency side. Client side experience should include working for a leading brand and/or large sized companies
  • 3+ years of social media marketing with deep functional knowledge of key social media platforms
  • Media/Publisher experience preferred with distribution experience
  • Strong technology background and experience creating use cases to drive development processes
  • Experience in managing budgets, meeting performance objectives, and moving projects forward to attain business goals
  • Experience using tools for social media publishing, monitoring, analytics and reporting
  • Excellent project management skills and strong attention to detail. Experience in managing budgets, meeting performance objectives, and moving projects forward to attain business goals
  • Superb communication, presentation and deck creation skills
  • Proven ability to develop and maintain strong relationships with colleagues, internal/external clients and vendors
3

Senior Manager Social Strategy & Community Management Resume Examples & Samples

  • Lead the social, earned and influencer conversation to ensure delivery of ‘right content/product/experience, right network, right time&#8217
  • Develop and drive the overall key city publishing strategy, working closely with the Portland Newsroom, global colleagues and local Brand Comms & Digital leads to ensure strategic alignment
  • Own and lead the NYC editorial / publishing calendar to ensure we are landing key brand, product and city moments across relevant publishing platforms in a relevant, engaging and impactful way
  • Lead NYC content planning and creation, through agencies, influencers and content creators – ensure we are “winning in NYC” through compelling content and storytelling
  • Be the lead newsroom partner to the City Manager, ensuring newsroom publishing strategies and plans are in place to amplify key city moments (e.g. new store openings, product launches, media events, consumer events, community events, etc)
  • In partnership with Influencer Manager, lead influencer engagement and activities to ensure we are creating sharable moments with and through influencers and their networks
  • Develop media strategy and plans in partnership with category social leads in the Portland Newsroom, acting as the social expert on all media planning
  • Ensure we are achieving all publishing, moderation and engagement metrics of all relevant social platforms through the Social Strategy & Community Manager NYC (M4)
  • Seek out and participate in relevant conversations that are happening in the social media space – flag for opportunities for further engagement and interaction and sharing all learnings to key business partners including BU teams, brand editorial teams, sales teams, and customer service
  • Work with local market to ensure smooth, clear processes and ways of working
  • Create clear, continuous planning and reporting processes for Managing Editor and Local brand marketing teams to follow NYC Newsroom activities
  • A natural networker with a proven track record in working across a cross-functional team
  • Strong background in brand marketing and social/PR
  • Strong understanding of the bought media landscape within digital / social media
  • A high level of business acumen
  • Strong organisational and leadership skills
  • Interest in digital/emerging technologies and platforms
  • English fluent : verbal, written & spoken
  • 5 – 7 years industry experience
  • Proven track record in digital and social strategy, planning and activation
4

Community Management Resume Examples & Samples

  • Fluent language skills for designated territory
  • Experience in both Customer Service and Community Management
  • Proficient in Excel, Word and Power Point
  • Strong communication skills with the ability to work in a complex organisational structure
  • Strong expertise in managing Social Media
  • Expertise with Customer Support tools (Salesforce would be a plus) and Social Media back-office tools
  • Logical thinker
  • Ability to provide good direction to achieve tight deadlines under pressure
  • Manage a team over multiple-locations
  • Strong interest and passion for video-games
5

Manager Social Strategy & Community Management Resume Examples & Samples

  • Develop the overall social strategy for category, working closely with global colleagues and local Brand Comms & Digital leads to ensure strategic alignment
  • Manage the publishing, moderation and ongoing engagement of all relevant category social platforms in partnership with the Assistant Moderation & Engagement Manager
  • Engage the community actively and responsively, both in relevant outside communities and existing own channels – monitor consumer conversation in real time (reacting to queries, resolving negative experiences and identifying areas relevant for further brand engagement and enhancement)
  • Seek out and participate in relevant category conversations that are happening in the social media space – flag for opportunities for further engagement and interaction and sharing all learnings to key business partners including BU teams, sales teams, and customer service
  • Manage the editorial calendar of the category and ensure a seamless long-term consumer journey across all channels
  • Develop content-supporting media strategy and plans in partnership with category digital leads, acting as the social expert on all media planning
  • Develop an over-arching category content strategy in partnership with local category Brand and Digital leads as well as with other newsroom social category leads
  • Experience in digital marketing, community management or directly related experience
  • Ability to manage the implementation of a strategic campaign within the social media space
  • University degree required
  • 3-5 years industry experience
6

Director Social Strategy & Community Management Resume Examples & Samples

  • A natural networker with a proven track record in leading a cross-functional team
  • IT: Microsoft Office, advanced
  • Master/MBA/University Degree
  • Over 8 years experience in brand marketing or Associate Director level in a youth marketing agency
  • Proven track record in social planning, networking and community management
7

Community Management Undergraduate Intern Resume Examples & Samples

  • Attend events to promote online social tools and initiatives
  • Is familiar and comfortable with updating (non-programming related), navigating and utilizing each of the software tools, including understanding the terms of use/service for each
  • Reply to support queries via email, phone, and online
  • Works with Community Manager to develop and implement community promotion and engagement strategies and tactics
  • Identify and report on community trends to internal team on regular basis
  • Very strong written and verbal communications skills
  • Good customer relationship skills
  • Team player, able to work well and efficiently with cross functional teams
  • Knowledge of Jive and Yammer an asset
  • Experience with measurement and analytics
8

HBO Community Management & Production Coordinator Resume Examples & Samples

  • Manage communications and relationships with the HBO online communities by maintaining HBO inboxes as well as replying to and troubleshooting user issues through the on-platform messaging system when needed
  • Manage the platform’s perks acquisition process, identify recipients through the Content Management System and facilitate offers through the CMS
  • Facilitate shipment of physical perks to fulfillment vendor and maintain communication with fulfillment vendor on ongoing platform offerings
  • Working with the Digital Creative, Production, Social Marketing and Editorial teams to coordinate multiple simultaneous asset requests
  • Collaborate with DSM team to coordinate the publishing and maintenance of activations and pages on HBO digital platforms with 100% accuracy via a CMS
  • Utilizing project management tools such as Asana and Slack to optimize and streamline the process for the Digital and Social Media team and suggest improvements and efficiencies where appropriate
  • Maintaining and updating the editorial calendar, production schedules as well as the perk & experience fulfillment cadence
  • Coordinate with third party vendors as needed
  • Publish and maintain platform homepage, landing pages and About page
  • Moderate Q&A questions
  • Obtaining internal approvals, when appropriate
9

Social Strategy & Community Management Manager Resume Examples & Samples

  • Build and manage the football social media strategy for adidas UK & Ireland, ensuring that it is aligned to the adidas global plan
  • Develop, enhance and maximise our owned channels, agree and deliver against the set KPI’s for the category in the market
  • Work with the senior manager football PR to shape our earned and influencer approach on social
  • Create social content to support social across Brand campaigns, weekly focuses and daily conversation. Live and develop against the creator mindset. Build open source based plans that bring influencers and fans closer to our brand
  • Understand and make plans against LDN audience. Ensure a deep understanding of the target audience in
  • Lead on all industry and technology insight across social media and provide competitor brand analysis
  • Work with international counterparts to influence the global tools to suit the UK and Irish market
  • As part of the LDN NR social unit, community manage the brand channels during the agreed times both office and out of office hours
  • Along with the SNR PR manager for football, manage agencies working across the category ensuring we get the best for the brand
  • Effectively manage both the category budget and your personal T&E
  • Strong communication skills: written, oral and presentation
  • Strong background in social media strategy and community management
  • Analytics: ability to analyse data to improve strategic decision making and implementation
  • Communications qualification or equivalent industry experience
  • Proven digital marketing experience
10

Social Media Community Management Associate Resume Examples & Samples

  • Manage social media platforms and own the KSNY brand voice: Serve as social community manager for social platforms (set the content plan for all social media platforms, moderate daily posts, develop and implement programs/promotions); Partner with creative, merchandising, PR and ecommerce teams to create social campaign content and implement content across platforms
  • Coordinate analytic reporting: Collect digital and social KPI's on a weekly basis to measure success of campaigns and strategies; Review results and make recommendations for modifications
  • Support customer acquisition and retention activities: Coordinate sweepstakes, email registration campaigns and targeted promotions, across all platforms
  • Partner with Customer Service to insure timeliness of response to inquiries
  • Provide general marketing support: Coordinate budget updates, invoice payment and monthly recapping
  • Research and identify new innovation opportunities on existing and new social media platforms
  • 2-3 years of experience working in community management at a social media agency, handling social media in-house for a brand, or working at a digital agency or advertising agency
  • Experienced in content & community management interfaces for Facebook, Instagram, YouTube, Twitter, Tumblr, Pinterest, Tumblr & Vine
  • Understanding of social media analytics tools such as Radian 6, Facebook Insights, Google Analytics, etc
  • Fashion experience is a plus
  • Entrepreneurial, independent, flexible self-starter
  • Collaborative, creative, comfortable multi-tasking in a fast-paced environment
  • Proficient in Microsoft Word, Excel and Powerpoint
  • Knowledge of Photoshop, Illustrator, and other applicable graphic design programs a plus, but not required
  • LI-SO1
11

Community Management Lead Resume Examples & Samples

  • Provide mentorship, guidance and career development to members of your team
  • Align with the Menlo Park community team to help manage and grow the Facebook Help Community across multiple markets, and lead moderation efforts for your market's community
  • Support, educate, and build relationships the people who use Facebook
12

Senior Manager Social Strategy & Community Management Resume Examples & Samples

  • Own and coordinate the publishing, moderation and ongoing engagement to relevant social platforms, in alignment with the global social media standards and guidelines
  • Drive the global launch plans around key stories and content for the brand digital platforms – provide input to global team on local / regional adjustments needed
  • Steer the engagement of the community actively and responsively, both in relevant outside communities and existing own channels – monitor consumer conversation in real time (reacting to queries, resolving negative experiences and identifying areas relevant for further brand engagement and enhancement)
  • Seek out and coordinate participation in relevant category conversations that are happening in the social media space – flag for opportunities for further engagement and interaction
  • Participate in building, following and managing the editorial calendar of the categories and ensure a seamless long-term consumer journey across all channels
  • Strong interpersonal/communication skills
  • Multiple exposure to marketing campaign development and execution
  • 7+ years industry experience
13

Community Management Lead Resume Examples & Samples

  • Work closely with the Global Help Community Manager in Menlo Park HQ to implement and drive strategies and process improvements
  • Lead and enable a high-performing team to deliver on operational goals by providing superb 1:1 support, mentorship, guidance and career development to team members
  • Work with direct reports on strategies for executing, measuring progress and sharing results
  • Align with the Community Operations team and Global Help Community team to help manage and grow the Facebook Help Community across multiple markets
  • Support, educate and build relationships with the people who use Facebook
  • Help manage a program to help engage and highlight top community contributors
14

Manager Social Strategy & Community Management Resume Examples & Samples

  • Create and manage the editorial calendar of the category and ensure a seamless long-term consumer journey across all channels
  • Advanced experience with MS suite: outlook, Word, Excel, Powerpoint
  • 4 years industry experience
15

Dtss Community Management Intern, Corporate Resume Examples & Samples

  • Moderate and respond to comments in enterprise social network tools
  • Participate and assist with organization of events to promote and assist cast members and employees with successful use of collaboration and communication tools
  • Supporting the successful use of our enterprise products through online, phone, and in-person based engagement with internal customers
  • Work with Community Manager to develop and implement community promotion and engagement strategies and tactics
  • Be familiar and comfortable with updating (non-programming related), navigating and utilizing software tools, including understanding the terms of use/service for each
  • Good customer service and relationship skills
  • Team player, able to work well and efficiently with cross-functional teams
  • Experience using enterprise social networks and collaboration platforms (e.g. Jive, Yammer, Slack, SharePoint)
  • Experience using video conferencing and cloud storage tools
  • Pursuing a degree in Professional Development/Learning, Human Resources, Communications, Human Computer Interaction, Business Administration/Marketing, or Organizational Behavior or a closely related field
16

Coordinator, Community Management Resume Examples & Samples

  • Live tweet FX & FXX Original Shows
  • Create engaging conversations on social platforms that encourage fans to react
  • Moderate comments on platforms like Facebook & YouTube
  • Participate in relevant trending conversations
  • Monitor & engage with talent social media posts
  • Develop influencer lists for select FX programming and build relationships
  • Develop copy and publish creative content to social platforms in conjunction with social media managers & producers
  • Participate in creative brainstorms and develop plans to generate conversation around select initiatives
17

Coordinator, Community Management Resume Examples & Samples

  • Excellent writing ability
  • Ability to communicate in creative and entertaining way on social platforms
  • Strong editorial judgment, able to make decisions on which content to engage with on a regular basis
  • Must be able to interact and communicate with a wide variety of personalities
  • Must possess professionalism and confidence when dealing with show producers and talent via phone or in-person
  • Must be autonomous and decisive, able to work under tight deadlines, prioritize assignments, work in a very fast-paced environment, and handle multiple tasks simultaneously
  • Must be able to work collaboratively with other team members and be able to problem solve and innovate in the digital space
  • College degree, BA or BS Preferred
  • 1-2 years social media or marketing experience preferred
18

Community Management Internship, Corporate Resume Examples & Samples

  • Knowledge of Jive, Yammer and/or Slack
  • Experience with campaigns on Twitter, Facebook or other social media tools
  • Technical writing experience
  • Currently pursuing an undergraduate degree in Learning, Human Resources, Communications, Business, Organizational Development or a closely related field
19

Manager Social Strategy & Community Management Resume Examples & Samples

  • Bring the overall social strategy to life for the local brand channel or key city, working closely with other local category Social Strategy & Community Managers to ensure strategic alignment
  • Manage the publishing, moderation and ongoing engagement of all relevant social platforms – including working with relevant agencies to plan and purchase media
  • Follow the global and US launch plans around key stories and content for the brand digital platforms – find ways to bring those stories to life in the city, with social at the heart
  • Engage the community actively and responsively, both in relevant external communities and existing own channels – monitor consumer conversation in real time (reacting to queries, resolving negative experiences and identifying areas relevant for further brand engagement and enhancement)
  • Work closely with the local PR team to ensure both owned and earned media coverage of key events, activations, and opportunities
  • Seek out and participate in relevant conversations that are happening in the local social media space – flag for opportunities for further engagement and interaction and sharing all learnings to key business partners including BU teams, brand editorial teams, sales teams, and customer service
  • Act as one of the social points-of-contact / experts for local adidas employees – specifically those that have relevant social platforms themselves
  • In partnership with the Digital Analytics team, analyze relevant metrics to measure the impact of social media activities and apply to daily activity based on learnings and patterns
  • MS Office Suite: advanced
20

Community Management Internship Resume Examples & Samples

  • Experience with Photoshop and other design tools
  • Experience with analytics or metrics software, such as Tableau
  • Experience with Jive, Yammer, Slack, or Office365
21

Coordinator, Community Management Resume Examples & Samples

  • Create engaging content for our label brands and artists for use across social properties including but not limited to Facebook, Twitter, Instagram, Snapchat, as well as web (Desktop/Mobile) and email
  • Assist the two VPs of Digital Marketing & Product with invoicing, expenses, calendar management and other administrative tasks
  • Develop and execute of content calendar for label social properties
  • Create compelling, data-driven & content-rich artist and label email blasts
  • Build innovative campaigns to further our labels’ data capture, sales and advertising goals, and react to social analytics in order to improve the success of these campaigns
  • Construct playlists and content for streaming partners such as YouTube, Pandora, Spotify, Apple Music, SoundCloud and more
  • Manage label web properties, reading and tweaking content strategy for those properties in reaction to analytics
  • Create tracking links for label and artist campaigns
  • Associated administrative tasks such as invoicing, meeting scheduling and expenses
  • Expert, native user of social media platforms
  • Effective collaboration with other members of the Digital Marketing team (as well as teams throughout the company)
  • Able to read and react to trends in the social and online space
  • Intermediate user of image editing & design software (e.g. Photoshop, InDesign)
  • Quick learner who is able and excited to jump into and master new platforms, apps and services
  • Able to read basic analytics and develop plans and content in reaction to what the data observed is telling us
  • Strong presentation skills (both written and spoken), creativity and adaptability
  • Interest & excitement in a broad array of genres of music and technology
  • Demonstrated ability to develop content for online use
  • Experience writing copy and creation of photo/video content
  • Basic HTML knowledge preferred
22

Social Community Management Coordinator Resume Examples & Samples

  • 1-2 years work experience in social media preferably in fashion but not required (can be internship experience)
  • Strong written and verbal communication/organizational skills while being detail oriented
  • Must be able to multi-task on various projects at any given time
  • Attention to detail in a fast-paced environment
  • Experience working with different social media spaces (Facebook, Twitter, Pinterest, Instagram, Vine, Tumblr, Snapchat)
  • Knowledge of paid media and sponsored ad unit types (particularly for Facebook)
23

Community Management Coordinator Resume Examples & Samples

  • Links to personal social media accounts and any professional accounts are REQUIRED to be considered for this position and MUST be listed on your resume*
  • Your application will NOT be reviewed if social accounts are not included*
  • Working with team to distribute day-to-day content on MTV’s brand social media platforms, with a particular focus on growing platform presences and engagement on content-specific priority platforms (Snapchat, Musical.ly, Instagram)
  • Contributing to topical pieces of content (photos, short video, designed assets) to live on MTV social accounts
  • Keeping on top of industry trends and competitor campaigns
  • Pitching and executing platform-specific social media franchise ideas and takeovers
  • Supporting team with platform research, scheduling, and posting on a variety of platforms
  • Contributing to development and execution of integrated sponsorship opportunities across social platforms with Integrated Marketing team
  • Supporting team during tent pole events, and brand initiatives; including The MTV Movie Awards, The VMAs, the Woodies, and coverage of third party events
  • Weekend and off-hour availability when needed
  • 1-2 years experience with community management and fan engagement at a media/entertainment company, brand, or agency (Strong internship experience accepted)
  • Strong knowledge of MTV brand and franchises
  • Daily use and extensive knowledge of all major social networks
  • Experience in Photoshop and Illustrator is a plus
24

VP, Community Management Resume Examples & Samples

  • Participate on the Community Management Council
  • Be aware of and share with key associates an awareness of external factors, internal factors, best business practices, optimum use of resources and strategic thinking; while also listening to associates to capture and incorporate their best thinking on pertinent aspects of guiding the business
  • Work collectively with President and colleagues on strategies to effect and implement new company procedures, policy changes, etc
  • Lead responsibility to coordinate best practices, innovation, creative thinking and implementation of business practices
  • Participate in Business Development activities including attendance at local trade shows, CAI events, opportunities with vendors that allow for networking and solicitation of new business
  • Drive sales efforts to gain new business including supporting and/or delivering sales presentations to potential clients
  • Drive the performance targets for sales goals for each region
  • Be aware of the balance of emphasis necessary between client, employee and company; thus allowing balanced decisions as well as personal availability to intervene and participate as beneficial in client and/or employee issues
  • Keep pulse on overall operations and mood of FirstService Residential and FirstService Residential clients
  • Manage other duties as assigned
  • Review and approve payroll for area of responsibility and timely submit to payroll department for processing
  • Proven leadership skills and a forward-thinking mentality
  • Use of good judgment, critical thinking skills and business "savvy."
  • Excellent and proven oral presentation and written communication skills
  • Excellent organizational and time management skills
  • Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business
  • Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas
25

Manager Social Strategy & Community Management Sports Resume Examples & Samples

  • Own the planning, publishing, moderation and ongoing engagement on relevant social platforms, in alignment with the global social media standards and guidelines
  • Follow the global launch plans around key stories and content for the brand digital platforms – providing input to global team on local / regional adjustments if needed
  • Deliver and execute a localized social publishing plan (as appropriate), including local content creation, photoshoot management, and event coverage and paid media amplification
  • Ensure real-time coverage of relevant category and / or key city moments
  • Seek out and participate in relevant category conversations that are happening in the social media space – flag for opportunities for further engagement and interaction
  • Follow and manage the editorial calendar of the category and ensure a seamless long-term consumer journey across all channels
  • Curate the markets’ content and seek content opportunities to ensure all deliverables are of the highest quality
  • Attend weekly/bi-weekly category team meetings to share analytics, sentiment and conversation reporting
  • Deeply understand the respective category and market, understanding and acting upon influencers, key cultural moments, general trends and needs
  • Excel: advanced
  • Advanced degree desired
26

EVP, Community Management Resume Examples & Samples

  • Develop and implement strategies that promote the organization's mission, core values and global service standards
  • In a growing and evolving culture of change, participate as an Executive Sponsor for Regional or National initiatives
  • Manage and direct regional leaders (Vice Presidents, Directors, General Managers, and Support Teams) to ensure the company's operational priorities are aligned with the company policy, legal guidelines and long-term goals of growth
  • Develop and maintain regional strategic plan as it pertains to short and long-term business development and organizational growth
  • Build strong relationships of trust with internal (i.e., peers and support teams) and external (i.e., developers and board of directors) clients
  • Work with local leaders to drive business improvement and compliance through new or enhanced technology/processes. Influence stakeholders and teams to adopt change including communication plans related to key initiatives
  • Create and manage regional budget, including approving expenditures for all areas of responsibility. Provide year-end input to corporate budget, in particular, to those line items within area of responsibility
  • Participate and provide strategic, executive level leadership on the Executive Leadership Council and Community Management Council
  • Commits to attending and leading in certain circumstances all designated company meetings and events within areas of responsibility; including supervisor meetings, team meetings, client meetings and others that may arise from time to time
  • Maintains a positive, cohesive work environment to attract and retain top level leaders throughout the organization
  • Travel to all regional offices within scope to conduct Strength, Weakness, Obstacle and Threat (SWOT) analysis to ensure strategic business plans are on target
  • Build a high functioning team of leaders through performance management, coaching, mentoring and leading by example
  • Ability to clearly communicate, motivate and inspire others to reach company vision. Provide information, knowledge and methods that translate vision into reality
  • Promote the use of and utilize all company resources to maintain pulse on client, associate and vendor satisfaction
  • Partner with the Human Resources department and assist with recruiting, hiring, payroll approval, coaching and developing, and performance management processes for associates. Maintain working knowledge of company Human Resource policies, programs and initiatives
  • Partner with the Human Resources department on all associate relations issues to ensure operational integrity and client service levels are maintained
  • Build and support the organizational culture that drives passion for continuous improvement and development throughout the company
  • Identify client opportunities with new and existing clients. In partnership with Sales and Marketing, support and participate in client presentations that lead to generating new business
  • Encourage participation in at least one outside committee. For example, CAI, CACM, CIA, HBC, Chamber, Rotary, United Way, etc
  • Must possess college degree; or equivalent industry experience
  • Graduate level education or higher desired
  • Industry designation strongly preferred; CCAM, CACM, PCAM, etc
  • 8+ years of proven leadership skills and ability to lead large teams at an executive level or greater
  • Strong internal/external customer relations skills required with ability to communicate effectively with all levels of management, associates, vendors and other stakeholders
  • Organizational and time management skills with the ability to multi-task, implement, and monitor progress for successful completion
  • Ability to work well under pressure in a fast paced environment meeting deadlines
  • Demonstrates attention to detail
  • Demonstrates awareness of variables which could affect associate retention and/or morale; for both clients and associates
  • Demonstrates reliability and dependability to support daily operations, company meetings, client meetings and/or other activities
  • Demonstrated ability to train, develop and educate associates
  • Proficient in daily use and knowledge of Microsoft Office applications; including MS Word, Excel, PowerPoint, Outlook, Publisher
27

Working Student Within Business Community Management Resume Examples & Samples

  • Support to international sales & marketing process and application user communities
  • Support training facilitation for process and application user communities
  • Support user issue and data consistency management
  • Support sales & marketing data analysis and management reporting
  • Support application development project management
  • Support change management towards user communities
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Manager Social Strategy & Community Management Resume Examples & Samples

  • Lead the social activation strategy for respective category/s in a defined market. Create and implement publishing plans which meet global and local needs
  • Drive the creation and implementation of social content tools and campaigns to support the local commercial / brand needs
  • Experience in marketing campaign development and execution
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VP Community Management Resume Examples & Samples

  • Assist other management team members in the recruiting, hiring, and separation of employees
  • Manage budget and approve expenditures for area of responsibility. Provide year-end input to corporate budget and in particular, to those line items within area of responsibility
  • As community and industry involvement are important to FirstService Residential's business philosophy, participate in at least one outside committee (i.e.: CAI, CACM, BIA, HBC, Chamber, Rotary, United Way, etc.)
  • Commit to attending all designated company meetings and events as well as supervisor meetings, area of responsibility team meetings, and others that may occur from time to time
  • Support sales efforts to gain new business including supporting and/or delivering sales presentations to potential clients
  • Interact with Marketing for specific regional marketing plans to enhance company brand and drive sales opportunities
  • May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
  • Recognize strengths and weaknesses of key staff members and adjust job descriptions, positions, and training accordingly in order to maximize the return on human potential to benefit both employee retention as well as company performance
  • At least 10-15 years of successful management and supervisory experience. Experience in a service-based industry could be a fit
  • A college degree preferred or equivalent experience in Management
  • Certified Community Association Manager or CMCA preferred
  • Knowledge of Microsoft Applications, especially Word, Excel and Outlook
  • A professional and poised demeanor
  • Proven ability to work well under pressure and meet deadlines
  • The ability to work effectively with co-workers, customers and others
  • The ability to train and educate staff
  • Must have finger dexterity for typing/using a keyboard
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates
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Manager Social Strategy & Community Management Resume Examples & Samples

  • Follow the global Football/Soccer launch plans around key stories and content – providing input to global team on local / regional adjustments if needed
  • Deliver and execute a localized social publishing plan (as appropriate), including local content creation, photoshoot management, event coverage and paid media amplification
  • Ensure real-time coverage of relevant category and / or U.S. and key city moments
  • Seek out and participate in relevant Soccer conversations that are happening in the social media space – flag for opportunities for further engagement and interaction
  • Follow and manage the editorial calendar for Soccer and ensure a seamless long-term consumer journey across all channels
  • Overseee the copywriting of posts and coordination with Digital, PR and Campaign Leads for campaign maximization