Community Lead Resume Samples

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KY
K Yost
Keagan
Yost
8513 Foster Pines
Phoenix
AZ
+1 (555) 666 5485
8513 Foster Pines
Phoenix
AZ
Phone
p +1 (555) 666 5485
Experience Experience
Los Angeles, CA
Community Lead
Los Angeles, CA
Kuhic-Balistreri
Los Angeles, CA
Community Lead
  • Managing a team across multiple building in a market
  • Develop and implement strategies for identifying businesses that could potentially benefit from WeWork’s services
  • Develop and implement strategies for reaching out to local organizations and attending networking events to promote WeWork’s community and identify and recruit potential members
  • Develop relationships with current and former members to generate business by reducing churn and exploring members’ business networks for new members
  • Build a strong local brand through executing marketing campaigns (events, ad buys etc.), in partnership with the Brand & Marketing team
  • Ensure compliance of current processes, including security, guest registration, and building specific procedures
  • Community Leads in larger locations have a specialism majoring in either Hospitality, Sales or Operations, minoring in the other two disciplines. At smaller locations, Leads serve as generalists across all three disciplines
Los Angeles, CA
Community Lead Associate
Los Angeles, CA
Daniel Inc
Los Angeles, CA
Community Lead Associate
  • Support new company initiatives, including the implementation of new tools and systems to improve efficiency
  • Proven success in self lead generation and business development
  • Maximise customer satisfaction results (NPS) through regular customer engagement and the highest levels of centre standards
  • Ensure that all daily service charges are captured and entered into the billing system on a daily basis
  • Ensure your customers are invoiced accurately and payments are collected on time
  • Hold regular community events in your centre
  • Handle customer concerns, coordinating questions through to prompt resolution with the Global Service Centre (GSC) team on behalf of the customers
present
Los Angeles, CA
Community Lead-nights Weekends
Los Angeles, CA
Steuber Inc
present
Los Angeles, CA
Community Lead-nights Weekends
present
  • Assist members with billing and manage reservations through in-house billing system, checking invoices, and managing late fees and evictions
  • Assist Community Managers with expense management
  • Work on community initiatives designed to develop connections between members, including member introductions, curating events, and event follow-ups
  • Generate leads and conduct tours to reach sales goals and work towards/maintain 100% building occupancy
  • Engage in the larger city community by attending events and networking with local start-ups and organizations
  • Schedule and assist with move ins and move outs, preparing, and distributing welcome packets
  • Manage our weekend programing for WeLive by creating unique events
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Georgia
Bachelor’s Degree in Computer Science
Skills Skills
  • Outstanding verbal and written communication skills in English; intermediate to fluent knowledge of French would be a strong advantage
  • Excellent organizational skills; able to juggle multiple tasks and assignments simultaneously and derive energy from high-pressure work settings
  • Comfortable with use of a range of technology tools to enhance productivity and complement in-person meetings
  • 5-7 years’ work experience in public policy, ideally at the intersection of government, business and civil society; additional experience in a think-tank or events-related field would be
  • Flexible and fast learner who thrives in a work environment as unpredictable as it is exciting; fully at ease holding a substantive conversation with a senator and at the next moment dealing with an urgent logistics issue
  • Proven experience of thriving in multicultural, highly collaborative and flexible work environments
  • High level of emotional intelligence, able to work independently with little to no administrative support
  • The successful candidate will be comfortable stepping forward into the spotlight while recognizing that most of the work in this position happens behind the scenes
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15 Community Lead resume templates

1

Business Development & Marketing Community Lead Resume Examples & Samples

  • Bachelor Degree in a Technical, Economics or Marketing discipline
  • 5+ years relevant experience in business development, procurement or supply chain and digital marketing (social media)
  • Excellent communication, presentation and negotiation skills
  • Ability to gather and analyze data and prepare in a meaningful format
  • Self-starter with ability to operate independently in support of the larger team's goals
  • Working experience with vendor management software
  • Knowledge and/or understanding of Maps and Location-Based service preferred
  • Fluent English and Afrikaans
  • Travel requirement up to 25%
2

Content & Community Lead Resume Examples & Samples

  • Monitor user activity, feedback, ratings and web metrics to identify and report issues with the most impact on the most users
  • Drive cross-functional top issues team to analyze and resolve top issues
  • Define content and community plan for assigned products
  • Manage product help ecosystem including acquiring and maintaining Help and Support metadata, articles and portals
  • Create and edit web content, as required
  • Curate community Q&A to identify top issues, create FAQs and improve effectiveness of answers
  • Engage with expert users to acquire real world examples for high‐impact topics
  • Implement community programs that encourage and reward community participation
  • Coordinate with product teams to share plans, high-impact topics, and community success
  • Report on issues, actions and success
  • BA, BS, or BE/BTech
  • Experience in acquiring and creating instructional communications in a web‐based environment
  • Experience working within online communities and social media tools such as forums, blogs, podcasts, etc
  • Proven ability to create highly usable instructional content for a HTML audience
  • Proven ability to learn new technologies quickly and thoroughly
  • Proven ability to develop relationships and foster collaboration in‐person and over the web
  • Experience fostering community best practices
  • Knowledge of search technologies and SEO best practices a plus
  • Highly organized and analytical with the ability to plan, prioritize, and respond to changes quickly based on documented results and metrics
3

Community Lead-french Language Resume Examples & Samples

  • Plan and execute a locally relevant community strategy that excites and engages players in France
  • Help create the foundation of Epic in Europe by building and managing a team of world-class community specialists
  • Generate compelling content and engage in meaningful interactions with players both on- and offline together with a team of passionate community specialists
  • Provide feedback to game teams on the community’s general sentiment, new ideas and concerns
  • Host or promote local and international relevant competitive opportunities
  • You have lead a team and understands the value of leading by example
  • You communicate fluently in French and English (written and verbal) and you master all the relevant communications platforms
  • You are experienced with content creation and you know what fosters awesome engagement with players
  • You understand local player characteristics and needs and how these are different from other regions and countries
4

Engagement Community Lead Resume Examples & Samples

  • To be a respected trusted advisor in role for 12-24 months
  • Role commitment and dedication (cannot have responsibilities outside of Community Leadership)
  • To drive thought leadership, best practices & knowledge-sharing within a highly engaged community, providing meaningful content for Community communications
  • To listen to and engage your community for insights that inform the strategy. (i.e. employee 1:1s, customer visits, surveys, etc.)
  • To create career framework (role definition, learning paths, Skills, leveling guides, playbooks), and drive compliance
  • To influence performance & promotion decisions
  • To manage scorecard success across Community, including driving scorecard results for leadership roles
  • To partner with other communities and influence decisions for cross-functional, integrated initiatives
  • To lead prioritization, communication and change management as trusted advisor to the Geos
  • To be responsible for the success of business metrics
  • To drive global recruiting & on-boarding strategy
5

SMB Community Lead, Instagram Resume Examples & Samples

  • Develop the strategy for our small business community across the world, adapting it to local markets
  • Identify small business owners using Instagram in compelling and creative ways
  • Work with Instagram's Head of Global Community and Community Leads in different markets in to develop and put in action a SMB plan for different regional markets
  • Respond to requests from the wider XFN team for great examples of SMBs on the platform
  • Surface and inspire trends in the small business community
  • Curate and write content for the Instagram channel and other editorial surfaces
  • Facilitate events for communities within the small business world
  • Track and organize metrics relevant to the area
  • 5+ years in community management or social media marketing working for SMBs
  • Ability to collaborate on high-profile cross-functional projects with several key internal and external stakeholders
  • Ability to pivot as necessary, according to goals and objectives
  • Create imaginative events with business users of the platform
  • Writing and editing skills
  • Understanding of how to source stories on social
  • Good technical skills and use of social media
  • Track record of operating independently, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner
6

Emerging Trends, Community Lead Resume Examples & Samples

  • Identify young people and other members of the community who are using Instagram in different, surprising or creative ways
  • Being able to analyze and understand emerging trends on Instagram, particularly among younger Instagram users and youth culture
  • Develop a USA strategy on emerging trends based on the analysis of trends and behaviors on the platform
  • Adapt to changes and trends as they come on the platform, being able to pivot to new trends and objectives
  • Work with Instagram's Head of Global Community, Teens Community Lead and the North America Community Engagement Manager to develop high impact moments with young communities
  • Work with the Comms team to proactively highlight surprising trends, young people and other accounts using Instagram in unique or surprising ways. Potential to act as a spokesperson on emerging trends with relevant media
  • Facilitate events for communities around emerging trends and for young people
  • Understanding of and demonstrable passion for the Instagram community and product
  • Create imaginative events with everyday users of the platform
7

Emerging Trends, Community Lead Resume Examples & Samples

  • 5+ years experience working with emerging trends in social media, particularly in teen or young people media or initiatives
  • Fluency in English to professional standards
  • Demonstrable experience working as a team player, sharing responsibilities and objectives with peers
  • Technical skills and use of social media
  • Experience working with global, cross-functional teams and/or remote working
  • Track record of operating independently, being detail-oriented, and delivering results in an organized manner
8

Global Community Lead Resume Examples & Samples

  • Work with a global, cross-functional community team that has owners across Customer Support, Product, Design and IT to deliver a cohesive community strategy and plan
  • Experience working in a global environment with remote teams
  • Have a knack for writing and are fanatical about grammar, word choice and tone
9

Community Lead-nights Weekends Resume Examples & Samples

  • Acting on assigned tickets in Zendesk
  • Helping members access conference room equipment
  • Troubleshooting printing, internet, and phone requests
  • Conducting building walkthroughs
  • Generate leads and conduct tours to reach sales goals and work towards/maintain 100% building occupancy
  • Work on community initiatives designed to develop connections between members, including member introductions, curating events, and event follow-ups
  • Manage our weekend programing for WeLive by creating unique events
  • Assist Community Managers with expense management
  • Assist members with billing and manage reservations through in-house billing system, checking invoices, and managing late fees and evictions
  • Schedule and assist with move ins and move outs, preparing, and distributing welcome packets
  • Help report daily, weekly and monthly progress of your building and community
  • Train Community Associates in proper process for short stay check-in, reservation protocol and front desk etiquette
  • Customer service and/or hospitality experience required
  • Must have strong verbal and written communication skills
  • Passion and understanding for WeLive's mission to change the way people's homes and lives
10

Community Lead Resume Examples & Samples

  • In this role, your primary focus will be Sales, while minoring in Hospitality and Operations. You will be measured on your ability to achieve and maintain 100% occupancy in line with weekly and monthly sales targets, supported by Sales Leads overseeing a Portfolio of WeWork locations
  • 2+ years sales experience (ideally in addition to prior events and/or operations experience hospitality or retail with customer service focus)
  • Fluent local language and understanding of local culture required
  • Financial literacy and business operations experience a plus
11

Community Lead Associate Resume Examples & Samples

  • Drive customer retention through great service and focused customer engagement
  • Maximise customer satisfaction results (NPS) through regular customer engagement and the highest levels of centre standards
  • Support new company initiatives, including the implementation of new tools and systems to improve efficiency
  • Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations
  • Previous P&L exposure
  • Ability to find a solution for or to deal proactively with work-related problems
12

Community Lead Resume Examples & Samples

  • Work on community initiatives designed to develop connections between members, including in-person interaction, events, electronic and print communications
  • Solve member related issues to ensure a cohesive community
  • Occasionally assist with building operations and maintenance to ensure highest level of member experience
  • Generate leads and conduct tours to execute on sales strategy and work towards/maintain 100% building occupancy
  • Provide weekly and monthly reports that outline progress of your building and community
13

Ceph Community Lead Resume Examples & Samples

  • Work with internal stakeholders to define goals for the open source projects related to Red Hat storage technologies
  • Design and start initiatives to grow the Ceph community
  • Maintain and improve on-boarding materials for new contributors
  • Participate in event planning and organization, attend events on behalf of the Ceph community, and help coordinate others’ attendance
  • Participate in user and developer discussions and identify barriers to success for contributors and users
  • Report community metrics and developments regularly both internally and externally
  • Create and implement community promotion strategy, including media creation (e.g., blog posts, podcasts, videos) and facilitate the creation by other members of the community
  • Manage technical infrastructure of the Ceph community
  • Manage the Ceph Advisory Board for the coordination of industry and community partners
  • Solid understanding of the storage industry
  • Solid organizational skills and the ability to prioritize tasks that match short and long-term goals
  • Experience with open source developer communities and the understanding of development processes and licensing
  • Expertise in social media management; experience building online communities through several media channels
14

Community Lead Resume Examples & Samples

  • Oversee daily building operations for a particular zone to ensure highest level of member satisfaction
  • Manage multiple WeWork buildings and oversee community dynamic throughout
  • Managing a team across multiple building in a market
  • Approve vacation time, schedules, and expense reports
  • Be a point of escalation for landlord, complex operational and member experience issues
  • Adhere to and ensure discount policy is enforced
  • Approve exceptions to the move out policy
  • Conduct quality assurance inspections to provide feedback across departments, including IT, Facilities,
  • MBA / BS / BA in Business, Marketing, Hospitality, or related field
  • Understanding and experience managing a team of 2-12+ people
  • 3+ years experience in a managerial role
  • Customer service and sales experience are required
  • Proven leadership experience and management skills a must
  • Business operations, project management and facility management experience needed
  • Exceptional organizational, analytical and multi-tasking skills
15

Community Lead, Regional Strategies Resume Examples & Samples

  • Cultivate and build relationships with city, state and federal authorities in the US
  • Assist the above in their long-term engagement with the Forum, including preparing and managing their participation in Forum events
  • Serve as a source of knowledge and strategy to other Forum teams seeking to engage US public officials in their work
  • Conduct outreach with Forum constituents in the US, for example academic, civil society or other stakeholders
  • Carry out various administrative duties related to this externally-facing role
  • Support the wide-ranging work of the North America team, as directed
  • Master’s degree or equivalent in public policy, public administration, international relations or other relevant field
  • 5-7 years’ work experience in public policy, ideally at the intersection of government, business and civil society; additional experience in a think-tank or events-related field would be a plus
  • Outstanding verbal and written communication skills in English; intermediate to fluent knowledge of French would be a strong advantage
  • Flexible and fast learner who thrives in a work environment as unpredictable as it is exciting; fully at ease holding a substantive conversation with a senator and at the next moment dealing with an urgent logistics issue
  • Excellent organizational skills; able to juggle multiple tasks and assignments simultaneously and derive energy from high-pressure work settings
  • Comfortable with use of a range of technology tools to enhance productivity and complement in-person meetings
  • Proven experience of thriving in multicultural, highly collaborative and flexible work environments
  • High level of emotional intelligence, able to work independently with little to no administrative support
  • The successful candidate will be comfortable stepping forward into the spotlight while recognizing that most of the work in this position happens behind the scenes
16

Community Lead, Generalist Resume Examples & Samples

  • Alongside other Community Leads and Community Associates,you will support the Community Manager of the location to enable our members to create their life’s work
  • Community Leads in larger locations have a specialism majoring in either Hospitality, Sales or Operations, minoring in the other two disciplines. At smaller locations, Leads serve as generalists across all three disciplines
  • In this role, you will serve as a generalist across Hospitality, Sales and Operations. You will be measured on your ability to achieve weekly and monthly member experience, building health, sales and retention targets, supported by Sales Leads, Facilities Leads and Events Leads who oversee a Portfolio of WeWork locations
  • Strong organization skills with the ability to multitask projects through from start to finish
17

Community Lead-operations Resume Examples & Samples

  • Alongside other Community Leads and Community Associates, you will support the Community Manager of the location to enable our members to create their life’s work
  • In this role, your primary focus will be Operations, while minoring in Sales and Hospitality. You will be measured on your ability to maintain operational excellence in line with weekly and monthly building health targets, supported by Facilities Leads overseeing a Portfolio of WeWork locations
  • Bachelor’s Degree or equivalent
  • 2+ years experience in operations, ideally in hospitality or retail (ideally in addition to prior events and/or sales experience)
  • Experience managing individual contributors required
18

Community Lead-hospitality Resume Examples & Samples

  • Community Leads are integral to the member experience, sales performance and operational excellence of our WeWork locations
  • In this role, your primary focus will be Hospitality, while minoring in Sales and Operations. You will be measured on your ability to achieve and maintain the highest level of community vibrancy in line with weekly and monthly member experience and retention targets, supported by Events Leads overseeing a Portfolio of WeWork locations
  • Our Growth Through Achievement learning platform will continually equip you with the skills and training to carry out your responsibilities
  • 2+ years experience in events, hospitality or related experience with customer service focus (ideally in addition to prior sales experience)
  • Experience managing individual contributors a plus
19

Open-big-data Global Community Lead Resume Examples & Samples

  • Represent the community inside the organization, communicate insights to the teams
  • Represent Thomson Reuters in relevance industry conferences and events
  • Manage communications, including writing blog posts, articles, newsletters, press releases, communications materials, websites and content for social media platforms
  • Extract useful analytics insights to help improve our service
  • Grow the community using social media marketing, web presence and various methods
  • Identify potential customers to be converted to be using Thomson Reuters paid services
  • Bachelor’s degree in Computer Science or related fields are preferred. MSs is an advantage
  • Experience in contributing to open source initiatives is an advantage
  • 3 years as a community manager or an equivalent role
  • Ability to work in a collaborative, service-oriented atmosphere
20

Community Lead, Social VR Resume Examples & Samples

  • Develop and implement community strategies and best practices across various social media channels including Facebook, Instagram, Twitter, YouTube, and others
  • Build creative partnerships with influencers and advocacy groups
  • Lead a small cross-functional team focused on developing community efforts
  • Work with product marketing to support campaigns
  • Partner with Customer Support team on social care strategy and messaging to customers
  • Test, optimize and analyze campaigns and projects based on key metrics
  • 5+ years of managing social media and community platforms
  • Thrives in a fast paced, dynamic environment