Associate Systems Analyst Resume Samples
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Associate Systems Analyst Resume Samples
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E Grady
Elwyn
Grady
67135 Madonna Estates
Phoenix
AZ
+1 (555) 910 0938
67135 Madonna Estates
Phoenix
AZ
Phone
p
+1 (555) 910 0938
Experience
Experience
Chicago, IL
Associate Systems Analyst
Chicago, IL
Pouros LLC
Chicago, IL
Associate Systems Analyst
- Assist in the development of test scenarios as detailed in the technical specifications; oversight provided by sr. staff
- Work under the direction of the Manager to provide technical application solutions for assigned business areas
- Provide 24/7 on-site support during activations Allscripts is dedicated to attracting and developing a highly diverse workforce/EOE
- Responsible for managing the enhancements of the Business Intelligence products along with performance improvement and tuning
- Provide feedback on the software to the development team
- Develops and executes test and quality assurance strategies and plans
- Participate in the development of unit and integration testing plans, testing scripts, enhancements, custom modifications and interfaces to be developed
San Francisco, CA
New Grad-associate Systems Analyst
San Francisco, CA
Hilll, Zemlak and Haley
San Francisco, CA
New Grad-associate Systems Analyst
- Handle job Abends for root cause, complete trend analysis in Problem Management and assist in Change Management for a permanent fix
- Work with Service Desk, Customer Support, Application, Development and Engineering teams and third party vendors/partners to resolve complex issues
- Provide second level support for merchant escalations, including evaluate issues reported by merchants and provide solutions
- Provide support across multiple applications, including our Recurring Billing, Batch Upload, and Account Updater products
- Knowledge on CA-ESP (scheduling package), TSO & TPX, JCL, Sysview, C1 Endeavor, Netcool Alerting Tool, Remedy reporting
- Preparation and maintenance of internal documentation
- Settlement processing to multiple payment processors worldwide in a 24x7, high volume, mission critical environment
present
Houston, TX
Associate Systems Analyst, Third Shift
Houston, TX
Block-Pollich
present
Houston, TX
Associate Systems Analyst, Third Shift
present
- Provide input for standard processing, tools and metrics to enhance monitoring capabilities
- Perform daily checklist procedures and shift hand off procedures
- Provide continuous surveillance of hardware and software monitoring systems
- Identify potential adverse trends with systems and work to identify root cause and address within the organization
- Investigate service outages, incidents and systems issues; log and track within Salesforce
- Escalate infrastructure or product issues to IT, other client service teams and various vendors and third parties
- Utilize various monitoring tools to identify client systems status
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Ball State University
Bachelor’s Degree in Computer Science
Skills
Skills
- Knowledge in Microstrategy and be able to work in reporting tools with large databases
- Strong working knowledge on MS Excel & MS Access
- Basic knowledge on software development life cycle
- You have excellent people skills and the ability to communicate well both verbally and written
- Excellent communication skills and ability to interact with all levels of end users and technical resources
- Strong Excel skills including VB
- Familiarity and/or experience in implementing ITIL concepts in addition to technical aptitude are highly valued
- Detail oriented
- Demonstrates ability to stay organized
- Provides excellent service to both internal and external customers
15 Associate Systems Analyst resume templates
Read our complete resume writing guides
1
Associate Systems Analyst Resume Examples & Samples
- Supports production systems, on a rotation basis, for a week at a time
- Provides support direction or training for less experienced staff
- Researches and resolves help desk tickets for development support
- Provides technical assistance by responding to inquiries from others regarding errors, problems or questions about programs
- Consults with Senior members of the team, Project Manager, Business Analyst and/or key users to identify system solutions to solve business issues
- 2 years’ experience in Oracle (including 10 or 11), SQL, PL/SQL, Unix, Shell scripting, Oracle Forms & Reports
- Works under moderate supervision
- Completes tasks that are varied and require independent judgment
- Develops/designs solutions based on established technical design with little guidance from others
- Creates documents w/peer review
- Provides support and maintenance for complicated/integrated incidents
- Troubleshoots moderately complex problems and recommends appropriate action
- Evaluates risk potential and recommends solutions
- Involved in projects as a contributor and can lead small projects
- Understands and applies functional area’s strategy
- B.S. Computer Science or related discipline
2
Associate Systems Analyst Resume Examples & Samples
- Take an active role in creating an environment of innovation, collaboration, transparency, accountability and trust
- Create and maintain the conditional processing tables, electronic forms and other systems used in product development
- Coordinate and perform the tasks related to testing and implementation of moving products to production
- Assist in the planning, design, and execution of document management applications for product implementations, upgrades, enhancements and conversions
- Assist with communicating timelines, progress, problems, and implementation dates through weekly reports
- Assist in the documentation, maintenance, and modifications of existing document application programs, under the direction of the sr. staff
- Assist in the initial development of test plans and data for new/existing applications, and work with internal customers to test and verify a projects conformance to business requirements
- Assist in the development of test scenarios as detailed in the technical specifications; oversight provided by sr. staff
- Identify and resolves program and system problems, and resolves simple production problems. Receives technical and business direction from Senior Staff
- Work on analysis-type problems related to activities and procedures of lower difficulty
- Demonstrates proficiency on information systems change control procedures and processes
- Limited scope in responsibilities in terms of designing new applications
- Assist with the coordination of the conversions to print systems
- Implement new and updated software versions of systems both used and administered by the department
- Associates Degree or equivalent professional experience
- Insurance and/or financial service industry experience
- Fluency in business processes, terminology, products, and documents
- Basic understanding of document application principles and standards
- Effective communication & planning/organizational skills and techniques
- Analysis and problem solving skills
- Solid decision-making ability
- Detailed documentation skills
- PC proficiency (MS Outlook, Word, Excel)
- Two years’ experience in the business systems environment and able to handle concurrent assignments
3
Associate Systems Analyst Resume Examples & Samples
- Administer the change management process by promoting projects and objects through the various environments. Educate report developers with report development standards and enforce the standards during MicroStrategy Object promotions
- Maintain optimal performance of the application by conducting performance monitoring and tuning activities; utilize knowledge of best practices and industry standards to make recommendations regarding performance
- Manage, install, configure and maintain MicroStrategy software releases; conduct analysis for new releases/upgrades and make recommendations as appropriate. Performs and schedules software installations and upgrades to operating systems and layered software packages, and maintains them in accordance with established IT policies and procedures
- Support MicroStrategy systems and related infrastructures during system upgrades and maintenance
- Serve as a technical expert providing input to application design regarding environment, tuning, and administration requirements
- Support MicroStrategy systems and related infrastructures by resolving escalated and technically complex incidents in a timely and efficient manner
- Provide project setup and user/developer support as required
- Monitor and tune the system to achieve optimum performance levels
- Establish user security profiles and application security model
- Maintain project schemas
- Complete documentation of the tool and associated processes as required
- Provide on-call 24x7 Production support as needed
4
Associate Systems Analyst Resume Examples & Samples
- Coordination & planning between PMO, Development, QA& Build teams on various installs to develop the step by step installation plan
- Own and Manage the actual deployment window, tracking the progress, proper communication with the stakeholders at desired intervals
- Create and manage the change requests, other requests needed for configuration changes from other teams
- Keep track of requests from multiple team on configuration changes needed
- Keep track of System health and coronation with Systems admins & Middleware team on issues
- Basic application health check after deployments
5
Associate Systems Analyst Resume Examples & Samples
- Responsible for providing 24X7 Application Support for mission critical Visa Business Intelligence applications with strong emphasis on high service availability
- This person will work on various Business intelligence applications of reporting services delivered via the MicroStrategy BI Platform. This includes maintaining the projects, responding to customer queries and helping troubleshoot data and MicroStrategy application issues
- Responsible for evaluating the Issues reported by the Business Users and members and providing ongoing solutions to ensure operational support structure and issues are being tracked for analysis, tracking and resolution, and proactive communication of issue status
- Responsible for managing the enhancements of the Business Intelligence products along with performance improvement and tuning
- Collaborate closely with the development team to analyze, debug and resolve the production issues
- Work with cross-functional teams (Development, Quality Engineering, Release Management, Operations, and Product Management) for continual product delivery improvement
- Will be responsible for managing the Service Level Agreements (SLA) with customers on problem tickets and managing the workflow to achieve the SLAs
- Ensure the service meets the corporate quality, security and compliance standards, providing the documentation for the ongoing support and maintenance of the systems
- Provide subject matter expertise across BI portfolios, customer support for OLAP, reporting and report-delivery tools. Support periodical MicroStrategy/ Database version upgrades and Enterprise Data Warehouse from support perspective
- Maintain proactive communication with the customer base to ensure successful delivery and effective use of information programs
- Work with customers on business needs and requirements, and supporting internal and regional development and operations team to address data and service issues
- Develop, document, and educate users and developers on policies and procedures. Manage decision making on design test criterions and test plans. Participate in the decision making of success or failure of application systems to be deployed in production and assesses risk associated to control and policy exceptions. Participate and determine root cause for service failure and support escalation and implement new processes when necessary. Utilizes graduate-level research and analysis skills
6
Associate Systems Analyst Resume Examples & Samples
- Experience with application support organization working in 24*7 environments
- 1-2 years of experience with Oracle, PL/SQL (stored procedures, functions, views, triggers) and UNIX Bash scripting
- Experience in supporting systems that run on Oracle (DBA skills are a plus but not required)
- Experience with web-related technologies including WebSphere, Apache, Tomcat, etc
- Experience with shell scripting, PERL or other related automation techniques
- Understanding of core networking concepts such as routing, protocols, subnets, DNS
- Demonstrated proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects
- Knowledge of monitoring tools, alert escalation, customer / vendor management etc
- Build tools to automate production support activities that enable efficiency and productivity of Service desk and other operations groups
- Familiarity and/or experience in implementing ITIL concepts in addition to technical aptitude are highly valued
7
Associate Systems Analyst Resume Examples & Samples
- Experience working in 24*7 environments will be key to this role
- Experience programming in Microsoft technologies like Visual Studio .Net, C#, ASP.Net & SQL
- Experience working with Microsoft SQL Server 2005/2008/2012 Database, SSIS and SSRS
- Thorough knowledge of Microsoft Windows 2003/2008 & IIS 7/8
- Experience in scripting against windows i.e. PowerShell, Java Script and VB script
8
Associate Systems Analyst Resume Examples & Samples
- 24x7 on-call support as per roaster
- Monitor Processing
- Ensure timely execution/delivery/availability
- Detect and Resolve Problems
- Root Cause Analysis
- Permanently fix the problem
- Set audits and alerts to detect problem
- Facilitate maintenance activities
- Plan and executes changes as per instructions
- Run problem bridges
- Strictly adhere to the processes and guidelines
- Updates to knowledge repository
- Knowledge Transition from/to others
- Research/Analysis Work to answer questions
- Identify improvement opportunities
- Build Automation
- Data Fixes
9
Associate Systems Analyst Resume Examples & Samples
- Minimum 2 years hands-on experience in 24x7 production support in large distributed batch data processing environment involving petabytes of data
- Must have strong technical knowledge in developing, testing and supporting applications in UNIX, ABINITIO, UDB, MVS, JCL, COBOL,DB2, CICS, FILEAID
- Experience in monitoring and analyzing logs in ESP
- Experience in code turnover using version control tools like CLEARCASE and ENDEVOR
- Ability to perform exports, backups and data extracts as required from different environments
- Must have the ability to research solutions to various business and technical problems, evaluate alternatives and be able to present recommendations and justifications to management
- Make recommendations in capacity planning activities
- Prioritize and perform multiple tasks simultaneously and deliver on time with quality
- Strong process adherence to follow change, incident and problem management processes
10
Associate Systems Analyst Resume Examples & Samples
- Strong technical knowledge in developing, testing and supporting applications in UNIX, ABINITIO, UDB, MVS, JCL, COBOL, DB2, CICS, FILEAID
- Ability to run problem bridges collaborates with others from different functional and technical areas and escalates timely to get help to resolve problems within time
- Perform exports, backups and data extracts as required from different environments
- Ability to research solutions to various business and technical problems, evaluate alternatives and be able to present recommendations and justifications to management
- Ability to make recommendations in capacity planning activities
11
Associate Systems Analyst Resume Examples & Samples
- Support the implementation of new programs and subprograms, as well as enhancements, modifications, and corrections to existing software
- Provide third level technical support to technical teams within Visa to support the implementation of modifications and/or new solutions
- Troubleshoot and conduct root cause analysis to address routine to moderately complex reporting issues with accuracy or performance
- Code software solutions to meet development and support deliverables
- Document work and maintain development and support artifacts
- Perform unit testing of developed code to ensure changes to the software have desired effect and there are no obvious defects. Escalate issues to more senior team members
- Bachelors/Degree in Computer Science or other technology field or equivalent experience; Typically requires a minimum of 2 years experience in software development (AP, Canada, LAC, US) OR Professionally qualified or studying towards qualification with professional experience or equivalent combination of education and experience. (CEMEA)
- Solid process orientation and planning, organizational and problem solving skills
- Sound interpersonal skills along with effective communication (both written and verbal) skills
- Ability to solve routine to moderately complex software development issues
- Ability to systematically troubleshoot problems in complex systems environments
- Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interrupts
12
Associate Systems Analyst Resume Examples & Samples
- Participate in user administration and access revalidation for Visa's globally situated bank portals, including developing processes and procedures, request ticket form creation, and queue management
- Contribute to document management of SOX and internal control related processes and procedures for Treasury applications
- Partner with end user technology on initiatives affecting Treasury application access such as browser changes, Java upgrades, and vulnerability remediation
- Understand and ensure adherence to customer service level agreements for Treasury systems Understand and adhere to defined Visa SDLC processes, including policy compliance, documentation, solution design, configuration management, testing and approvals
- Participate in end user support of various SaaS and hosted Treasury applications, including diagnosing, troubleshooting, and initiating corrective actions
- Participate in technology project delivery activities such as business requirement documentation, test case preparation, unit test execution, support process documentation
- Bachelor's Degree in Computer Science or related discipline
- Experience with Treasury applications is preferred but not required
- Experience working in a multinational environment strongly preferred
- Strong follow-through, problem identification, analysis and solving skills
- Demonstrated ability to absorb, and understand new information, technologies and practices quickly
- Proficient with MS Excel, PowerPoint, and Word
- Exceptional communication and customer facing skills, able to interact effectively with diverse groups of global stakeholders, both technical and business users
13
Associate Systems Analyst Resume Examples & Samples
- Assist in the design and development and participate in implementation of new programs and subprograms, as well as enhancements, modifications, and corrections to existing software
- Support the interaction with business units to define requirements/modifications for use in designing appropriate solutions
- Troubleshoot and conduct root cause analysis to address reporting issues with accuracy or performance
- Perform unit testing of developed code to ensure changes to the software have desired effect and there are no obvious defects
- Participate in design activities, testing frameworks, and other related items in addition to contributing core product code
- Work closely with other project team members and may be required to interface with other groups to implement solutions
- Bachelors/Degree in Computer Science or other technology field or equivalent experience; Typically requires a minimum of 3-5 years experience in software development (AP, Canada, LAC, US) OR Professionally qualified or equivalent with related professional experience or equivalent combination of education and experience. (CEMEA)
- Good process orientation and planning, organizational and problem solving skills
- Good interpersonal skills along with effective communication (both written and verbal) skills
- Ability to solve moderately complex software development/design issues
- Candidate must be able to proficiently multi-task and be able to working independently or in a team environment
- Good analytic, design, coding / testing and documentation skills
- Experience working a matrix environment with outsourced vendor partners as part of the team is a plus
14
Associate Systems Analyst Resume Examples & Samples
- The role requires working knowledge of production support processes such as incident/change/problem management, call triaging and escalation procedures. The role will also demand the ability to write and maintain scripts to monitor system activity including application smoke test activities during pre and post production implementations
- Responsible for managing the Service Level Agreements (SLA) with customers on problem tickets
- Responsible for providing 24X7 Application Support with strong emphasis on high service availability
- Responsible for evaluating issues reported and provide solutions to ensure operational support structure and issues are being tracked for analysis, tracking and resolution, and proactive communication of issue status
- Ensure the service meets the corporate quality, security and compliance standards
- Minimum 3+ years of experience in supporting and maintaining Java/J2EE based applications
- Hands-on experience working in UNIX environments and be able to execute queries in SQL
- Should possess good knowledge in WebSphere and Tomcat and should be able to handle deployments
- Good experience with ITIL, BMC Remedy and ticketing workflows
- A Bachelor's degree in computer science or a related degree required
15
Associate Systems Analyst Resume Examples & Samples
- At least 2-5 years of Software Development Life Cycle including production support and development experience, working with OLAP and reporting tools with large databases/data warehouses in a globally distributed team
- Experience using MicroStrategy 9.x product suite including Desktop, Architect, Administrator, iServer, Web, Mobile, OLAP Services, Reporting Services and tools such as Object Manager, Integrity Manager, Command Manager, System Manager, Office, Intelligence Server, Narrowcast server and other components
- Experience in data analysis is must
- Good understanding and knowledge of MicroStrategy tool
- Possess demonstrated ability to create and execute complex SQLs in a DB2 environment
- Excellent problem solving, analytical and technical troubleshooting skills
- 2+ years hands-on experience working in Windows and/or UNIX environments
- Must possess the ability to communicate well with others to perform work in a team environment, direct or act as a resource for less experienced systems administrators and relay necessary information as appropriate
- Ability to research solutions to various business and technical problems, evaluate alternatives and be able to present recommendations and justifications to management. Typically considers many different options or procedures when solving problems
- Must have the ability to prioritize and perform multiple tasks simultaneously and delivery exceptional customer service
- Comfortable working in a production environment with change management, defect tracking and status reporting processes
- A bachelor's degree in computer science or a related degree
- Develop, document, and educate users and developers on policies and procedures. . Participate in the decision making of success or failure of application systems to be deployed in production and assesses risk associated to control and policy exceptions. Participate and determine root cause for service failure and support escalation and implement new processes when necessary. Utilizes graduate-level research and analysis skills
16
Associate Systems Analyst Resume Examples & Samples
- Minimum 2 years' working experience on middleware components like DataPower, WebSphere, TCServer, LDAP, Siteminder, MQ, Message Broker
- Good to have hands on experience on LDAP and Siteminder
- Experience with Application servers like Jboss, Tomcat, WebLogic,IBM Websphere, VMWare SpringSource Tomcat
- Experience on various web servers like IIS, IBM IHS, Apache, ERS Proxy etc
- Experience on automation tools like HPOO/BAO/SPLUNK/Opnet
- Experience with scripting languages such as python, PHP, Pearl, Java Scripting
- Experience in troubleshooting production issues and problem solving
- A bachelor's degree in engineering or computer science
17
New Grad-associate Systems Analyst Resume Examples & Samples
- Settlement processing to multiple payment processors worldwide in a 24x7, high volume, mission critical environment
- Daily report generation that must meet strict SLAs
- Provide support across multiple applications, including our Recurring Billing, Batch Upload, and Account Updater products
- Handle job Abends for root cause, complete trend analysis in Problem Management and assist in Change Management for a permanent fix
- Provide second level support for merchant escalations, including evaluate issues reported by merchants and provide solutions
- Work with Service Desk, Customer Support, Application, Development and Engineering teams and third party vendors/partners to resolve complex issues
- Preparation and maintenance of internal documentation
- Operations environment requiring shift work, 12-hour day shifts, required to work weekends and holidays as requested or scheduled
- Bachelor's degree in Computer Science, Information Technology, Information Systems
- Windows and UNIX experience
- Database experience and SQL skills
- Experience with file transfer protocols such as FTP, SFTP, Connect:Direct
- Good understanding or working knowledge on one or more programming languages such as shell scripting, Perl, Java, JavaScript, PHP
- Knowledge on CA-ESP (scheduling package), TSO & TPX, JCL, Sysview, C1 Endeavor, Netcool Alerting Tool, Remedy reporting
- Understanding in Incident, Problem and Change management per the ITIL process
- Payment processing experience or equivalent, e.g. finance industry is preferred
- Ability to function effectively in a fast-paced environment with multiple priorities
- Ability to work independently and to also work effectively as part of a team
- Strong analytical and diagnostic skills; e.g., root cause analysis
- Experience working directly with customer support to solve technical problems
- Must have a strong commitment to execution, follow through and timely communication
- Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers
- Exceptional organization skills
18
Associate Systems Analyst Resume Examples & Samples
- Provide continuous surveillance of hardware and software monitoring systems
- Utilize various monitoring tools to identify client systems status
- Identify when client issues are or have occurred, and resolve and communicate as appropriate
- Escalate infrastructure or product issues to IT, other client service teams and various vendors and third parties
- Investigate service outages, incidents and systems issues; log and track within Salesforce
- Identify potential adverse trends with systems and work to identify root cause and address within the organization
- Build and maintain key relationships with internal and external stakeholders
- Strong written and verbal communication skills with excellent attention to detail
- Ability to work under pressure
- Ability to multi-task and prioritize for effective and timely resolutions
- Understands current needs of monitoring as well as future needs
- Understanding of ITIL best practices is preferred
- Knowledge of Financial industry, capital markets, electronic trading and financial technologies is a plus
19
Associate Systems Analyst / Systems Analyst Resume Examples & Samples
- University/polytechnic graduate in any computer related discipline
- At least 5 years' relevant work experience with in
- Large scale project
- Working in a sizable team with a mixture of local & offshore developers
- Hand-on experience in any of the following
- Oracle, PL/SQL, Oracle forms & report, .NET, IBM AIX Unix
- Experience in life insurance industry preferred
- Proactive, self-motivated and adapted to changes
- Good command of English and Chinese, both spoken and written
- Able to work under pressure and meet tight schedules
20
Associate Systems Analyst Resume Examples & Samples
- Attend JAD Sessions with project stakeholders and document discussions
- Make appropriate changes in system requirement documentation as directed through JAD sessions and by more senior analysts
- Review and monitor execution and completion of system processes. Report status to team and take action where appropriate
- Experience with IT systems development lifecycle using structured methodologies in requirements management, process/data analysis and quality control
- Demonstrated experience and hands-on involvement in software quality control -- e.g., integration/system/regression/performance/user acceptance testing
- Proven experience contributing to all phases of the software development lifecycle
- Ability to understand business requirements and translate them into system requirements
- Ablility to communicate effectively both verbally and written, provide excellent customer service, and strong work ethic
- Ablility to execute multiple complex tasks simultaneously
- Proficiency in Microsoft Office
- Responsible for adhering to established safety standards
- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
21
Associate Systems Analyst Resume Examples & Samples
- Participate in the maintenance of the TM1 and Cognos BI environment, including diagnosing, troubleshooting, and initiating corrective actions; develop solutions to system technical issues and systems process issues; develop automated solutions to minimize administration and support effort
- Participate in the technical environment support of the TM1 and Cognos BI environments, including diagnosing, troubleshooting, and initiating corrective actions; provide scheduling and support for technical issues and required environment updates; develop automated solutions to minimize administration and support effort
- Act in the capacity of L3 application and user support for the TM1 and Cognos BI users and technical environment; L3 support is expected to resolve issues and questions escalated by L2 support on a timely and effective basis, perform root-cause analysis, and propose application technical and process updates to permanently resolve issues
- Understand and adhere to defined Visa SDLC processes, including documentation, testing and approvals
- Understand and ensure adherence to customer service level agreements for TM1 and Cognos BI
- Participate in the development of unit and integration testing plans, testing scripts, enhancements, custom modifications and interfaces to be developed
22
Graduate Associate Systems Analyst Resume Examples & Samples
- Experience with object oriented development
- A personal interest in technology and software
- Experience of working as part of a project team
- You are keen to learn and grow within the business
- You can think on your feet and are able to work well in changing and ambiguous circumstances
23
Associate Systems Analyst Resume Examples & Samples
- Prepare a comparability analysis between current and potential equipment, personnel, and technology
- Identify critical learning objectives, based upon personal knowledge and reference exploration, and participate in the design and development of curriculum
- 3 years practical experience in Air Force aircraft maintenance
- No clearance is required for this position
- Aircraft technician experience with USAF fixed-wing tanker aircraft (KC-10, KC-135, etc.).Experience and technical knowledge in at least of the following areas: Avionics, Electrical, Hydraulic, and Engines
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Deductive Reasoning — the ability to apply general rules to specific problems to produce answers that make sense
- Proficiency in the use of all applications within the Microsoft Office Suite
24
Associate Systems Analyst, Third Shift Resume Examples & Samples
- Investigate all alerts, troubleshoot and repair issues, and correct electronic trading issues; escalate as required following established protocol
- Provide input for standard processing, tools and metrics to enhance monitoring capabilities
- Perform daily checklist procedures and shift hand off procedures
- Excellent attendance
- Previous customer service experience is preferred
25
Associate Systems Analyst Resume Examples & Samples
- Recently graduated in a computer science or IT related degree or equivalent experience
- Experience of software development with an object-oriented programming language and framework
- Developer aspirations
- Web development / design
- Software testing
- Requirements analysis
- Functional Specification
- Use of an IDE
- Experience of document analysis and composition
- Experience in GMC Inspire, HP ExStream, Pitney Bowes Software (DOC1 and EngageOne platforms)
- You must be self-motivated and organised with the ability to multi-task, work independently and to tight deadlines, without close supervision
26
Associate Systems Analyst Resume Examples & Samples
- Develop and document test scenarios/cases and test scripts for each project/system
- Create and maintain all regression test plans
- Define necessary test data to support defined test cases
- Analyze and create test approach, test cycle and test schedule for project
- Facilitate test plan/case reviews with Business Analyst to confirm accuracy
- Execute test cases and validate system functionality against business requirements and system design, including verify defect fixes
- Compile test results and report defects in detail with information reported from business stakeholders and project team
- Responsible for the coordination and execution of user acceptance testing
- Works in collaboration with project team to ensure the applications development projects have been tested and meet the required deliverables, accountable for accurate testing results
- Provide second level end users support for all internal systems
- Work with technical resources to bring resolutions to customers problems
- 4-year degree from an accredited institution in Computer Science, Business OR appropriate combination of experience and education
- Minimum of 3 years’ experience with software quality assurance
- Minimum of 3 years’ experience developing, designing and implementing QA standards for software testing
- Effective in developing test scripts based on requirements and specifications captured in the project requirements and system design documents
- Experience in documenting and facilitating User Acceptance Testing
- Has a good technical understanding and is able to follow and participate in technical discussion
- Proficiency working in Microsoft environments
- Ability to work effectively in teams is required, includes instances where team membership spans multiple business units, locations or countries, and/or utilizes 3rd-party (offshore) resources
- Proficient with systems and enjoys working with new tools
- Works independently, takes ownership of tasks, processes and solutions
- Strong listening, and oral/written communications skills, includes the ability to facilitate interactive sessions with business / functional personnel
- Exceptional organization, problem solving, and analytical skills
- Experience with systems development lifecycle and system management processes, including requirements management, design, configuration and user acceptance testing
- Preferred experience supporting higher education institutions with knowledge of marketing, recruiting, student advising business processes and related systems
27
Associate Systems Analyst Resume Examples & Samples
- Provide primary, secondary and tertiary support for users of desktop computers and peripherals
- Install, configure and maintain computer hardware, peripherals and applications consistent with IT standards and processes
- Provide technical support for non-standard division specific systems and data collections devices
- Coordinate issues and solutions with other IT support personnel and users
- Respond to user issues in a timely and effective manner
- Use tracking system to document issues and resolutions
- Maintain/Update IT-related documentation (e.g. installation notes, process documentation, etc.)
- Support IT projects as required
- 2-4 years of professional IT experience
- Ability to troubleshoot hardware and software issues related to desktop systems and peripherals
- Ability to diagnose and mitigate basic network connectivity issues
- Ability to deploy new hardware, peripherals (standalone or networked) and software
- Ability to quickly determine user issues and take action to solve problems
- Ability to assist users via remote support tools or at the user’s desk
- Ability to establish computer connections on existing networks
- Ability to use operating system tools to mitigate system issues
- Ability to install and configure printers
- Ability to follow standard processes and documentation
- Experience in a highly-regulated, engineering industry (e.g. Aerospace) is a plus
- Microsoft and other certifications a plus
28
Associate Systems Analyst Resume Examples & Samples
- Job will require Ad-hoc & Recurring reporting to be done through design and development of SQL Queries
- The analyst is required to understand the request details (opened via XTRAC tool), i.e., requirements of the reports to be delivered
- Job will require detailed study on HOBS data dictionary / table structure
- Job would require intensive interaction with multiple upstream and downstream partners for requirements clarification and validation of reports
- Job would also involve participation in automation and process improvement projects, as applicable
- Excellent technical expertise in SQL, MS Excel and MS Access - (SQL working knowledge is Mandatory.)
- High exposure to Technology required (Oracle Apps would be added advantage)
- Basic knowledge on software development life cycle
- Expertise in multiple party interactions including end-Customer interactions
- Should be a Graduate in any discipline
- An experience of 2 to 5 years in IT or ITeS / BPO, with a technical work experience background
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Associate Systems Analyst Resume Examples & Samples
- Serve as business analyst on projects where business requirements need to be gathered, and document business flows for new or enhancement initiatives
- Interact effectively with partners and peers and be able to facilitate troubleshooting calls or gather business requirements for projects
- Consistently monitor the applications that comprise the Mobile and Customer Care Platforms to ensure the highest levels of performance
- Exhibits the commitment to Customer Service excellence and has the ability to effectively interact with users of all levels
- Identify, research and solve complex incidents escalated to the team from the ITSS team
- Monitor systems and proactively address issues with business partners & customers
- Able to work under tight deadlines while providing high-quality work
- Maintain a strong partnership with our business partners
- Parse, analyze and understand system log files
- Proactively address system issues that have potential impact for the corporation
- Possess strong research, analytical, and troubleshooting skills
- Provide feedback on the software to the development team
- Collaborate with QA testing in the research and writing of test cases and participating in system testing
- Participate in production deployment for coordination and verification as the owner of the platform
- Bachelor's degree (Computer Science or related field) or equivalent experience
- Understanding of Java applications
- Experience navigating log files to troubleshoot problems
- Proficient with MS Office Suite - MS SQL Server
- Familiarity with SPLUNK with ability to navigate log files
- Must be results driven, and take appropriate steps to achieve goals
- Knowledge/Experience with high-volume transactional processing systems and best practices
- Excellent organizational skills, self-administration, attention to detail, multi-tasking, prioritization, critical thinking and analysis, decision-making, verbal and written communication, and interpersonal interactions (ability to foster a cooperative work environment)
- Operates ethically: admits mistakes, treats others with respect, trust, and dignity, demonstrates honest and ethical behavior, and follows through on commitments and agreements
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Associate Systems Analyst Resume Examples & Samples
- Responsible for proactive support and maintenance around POS systems
- Provides technical support of the application, interfaces and any customizations
- Monitors support issues, ensures resolution plans and reports progress to management
- Provides excellent customer service during event support
- Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise
- Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolved through automated solutions
- Analyze, review and alter systems, programs, and applications to increase operating efficiency or to adapt to new requirements
- Responsible for communicating any defects to vendors and application owners and for coordinating testing and implementation of fixes
- Develops and executes test and quality assurance strategies and plans
- Works closely with ASP’s to ensure service levels are being met and risk to the business is minimal
- Ensures that proper version control is strictly adhered to and that operational risk is minimized accordingly
- Communicates with site users regarding any system enhancements and or scheduled upgrades
- Participate in technical and functional training classes as necessary or required
- Installs, tests and tunes software and hardware related to database management systems. Schedules and performs upgrades to databases
- Extensive Micros and Quest point of sale experience is required
- Two to four years of progressively responsible experience including, but not limited to, in depth, hands on expertise with large and complex hospitality and Point of Sales systems
- Strong analysis, organization, communications, interpersonal skills and project management skills are essential
- Experience with hospitality customer technologies is required
- Must be willing ton travel up to 50%
- Must be willing to work event based hours, which may include nights, holidays and weekends
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Associate Systems Analyst, Business Systems Resume Examples & Samples
- Work with the Accounting team to provide expertise and functional support for the financial and reporting systems
- Troubleshoot issues on a daily basis to help identify solutions to increase operational efficiencies
- Troubleshoot and escalate issues to vendor support
- Understand flow of data between all Aptean systems and third party applications; troubleshoot and assist with integration issues
- Understand the data structure in all Aptean systems and the interdependencies between them
- Document common system and user issues, and train the System Administrators and Help Desk
- Work collaboratively with Accounting, Aptean Business Systems, and other business areas to communicate business needs, coordinate project efforts, and help implement solutions
- Knowledge of accounting/ business principles
- Understanding of computer systems and databases
- Ability to multitask in a fast paced, dynamic environment
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Associate Systems Analyst Resume Examples & Samples
- Perform detailed research and analysis on system issues / errors and provide recommendations on solutions - data corrections, workarounds and/ or creating projects for modifying the system
- Update documentation for ongoing system fixes and regulatory changes
- Take ownership of identified set of clients and execute with minimum guidance
- Collaborate with multiple upstream and downstream stakeholders for issue clarification
- Proactively work with immediate manager to help monitor progress of tasks, addressing issues and recommending course corrections as needed
- Identify process improvement opportunities
- Resolve work items in stringent timelines in qualitative manner
- Adhere to all relevant process and procedures defined
- Work in mid-day shifts (1pm-10pm OR 2pm-11pm IST)
- Hands on experience in areas of issue research, analysis, documentation, testing and validation
- Strong analytical, decision making, problem solving skills
- Strong working knowledge on MS Excel & MS Access
- Demonstrated ability to manage multiple tasks simultaneously
- Graduate / Post Graduate in any discipline
- 5 years to 3 years of relevant IT experience (Associate Systems Analyst)
- 5 years to 4 years of relevant IT experience (Systems Analyst)
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Associate Systems Analyst Resume Examples & Samples
- Provide continuous surveillance of hardware and software monitoring systems. Investigate all alerts, troubleshoot and repair issues, escalate as required following established protocol
- Perform daily checklist procedures and shift handoff procedures
- Escalate infrastructure or product issues to IT and/or client solutions team
- Providing input for standard processing, tools and metrics to enhance monitoring capabilities
- Associate or Bachelor’s Degree with 4+ years of experience
- Understanding of ITIL best practices
- Ability to interface effectively with internal teams
- Working knowledge of industry standard and proprietary monitoring tools
- Ability to diagnose issues, and align appropriate escalation paths or solve directly in high pressure/high demand situations
- Strong written and verbal communications with excellent attention to detail
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Associate Systems Analyst Resume Examples & Samples
- Gain a solid understanding of the online payment industry and leverage this knowledge to troubleshoot internal and external incidents. Leverage this understanding to build partnerships with second level teams and train down to the junior staff
- Support applications in Linux & Windows environments, and troubleshoot network, database and system issues that are often not well documented. Use basic scripting skills to generate reports based on support requests and incidents
- Lead technical bridges and interact with both technical staff and management during the incident and change management process
- Demonstrate the ability to gauge the scope and criticality of impact in the defined period of time and direct the team to take the appropriate actions
- Ensure all team goals are on track and assist with the day to day work on the floor. Identify areas to improve and work with staff and management to implement changes
- Craft incident reports targeted for upper management and customer support in response to a critical issue
- Interact with second level teams and Customer Support to ensure incidents are closed out and impact is clearly communicated per the process in place
- Review change activities and upcoming maintenances and coordinate with staff to cover the activities. Identify and raise concerns with upcoming changes and work with the implementing team to resolve the concerns
- Coordinate with second level teams on projects and major changes. Ensure proper communication is handed down to the staff and all necessary documentation is in place
- Provide use case documentation and requirements for new projects and form partnerships with others to ensure the requirements are met
- Work with little supervision and oversee day to day activities by all staff members
- Provide guidance and training to the team and act as a technical point of contact
- Bridge the gap between second level teams and strive to answer staff questions and resolve incidents before escalation is necessary
- Review and approve new procedures and prepare training material for the staff
- Quickly and accurately assess the impact of a major system or application outage and communicate the impact to management
- Use verbal and written communication skills to ensure that management is well informed of ongoing incidents. Craft written responses based on the target audience
- Act as a single point of contact for the team during a crisis and direct staff to communicate the impact to technical teams and management
- Assign projects within the team and coordinate with staff to ensure they have the resources needed to complete them
- Coordinate with support teams to acquire training and materials for new and existing services
- Leverage good understanding of key controls and compliance and regulatory requirements to identify areas for improvement or of concern
- Take lead in providing training session and documentation for new features and emerging services and ensure that all staff members are prepared to support the service
- Ability to speak Spanish would be beneficial to support LAC market
- Strong technical background with a working knowledge of Splunk, including log analysis and constructing queries
- Knowledge of keynote or other web-service monitoring tools
- Experience supporting web applications troubleshooting problems in a cross-functional environment
- Demonstrated ability creating process and documentation for a first-level support team
- Willingness to work on-shift; permanent day 12 hours shift schedule
- A strong technical aptitude and excellent communication skills. Demonstrated ability to bridge the gap between Customer Support, Management and staff
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Associate Systems Analyst Resume Examples & Samples
- Meet with the clinical teams and subject matter experts to gather specifications and understand work-flow that will be incorporated into the test scripts
- Develop testing plans and testing documents, including use case development
- Maintain the test scripts for unit, system, integrated, and end to end testing for new activations, configuration and build changes, and software upgrades
- Review test cases and other testing artifacts to ensure the accuracy and completeness of all testing materials
- Develop and maintain a traceability matrix
- Participate in all phases of application and interface testing
- Provide 24/7 on-site support during activations Allscripts is dedicated to attracting and developing a highly diverse workforce/EOE
- O BA or BS degree preferred or other relevant combination of training and experience
- Up to one year experience with application testing and test script writing
- Proficiency in using testing tools preferred
- Experience with requirements analysis and clinical test case/script development
- Strong communication skills and ability to interact with clients in a healthcare environment
- Healthcare background preferred
- Ability to prioritize tasks within the project and work with minimal supervision or guidance
- Ability to work in a rapidly changing environment
- Knowledge of Radiology applications a plus
- Ability to support a healthcare system on a 24/7 schedule
- May require local travel for business needs
- May require after hours on call support
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Associate Systems Analyst Resume Examples & Samples
- Possess technical knowledge of assigned application technology
- Work with Business Analyst to understand the customer’s product-specific requirements and configuration and translate them to technical design specifications and data flow from which programs are developed and coded
- Codes, tests, debugs, implements, and documents programs or technical configuration
- Ensure programs meet technical specifications and standards
- Interact with Business Analysts during the software build or configuration and testing process
- Perform technical application configuration and configure /run reports at user request
- Design and execute unit, system and integration test plans for new developments/releases/reports
- Maintain technical documentation based on standard operating procedures in support of the assigned application
- Perform application maintenance activities
- Provide production support
- Interface with Business Analyst to assist in resolving support calls escalated by the Service Desk
- Identify the common causes of the defects, prioritize them and systematically remove them so that they do not reoccur in further development work
- Participate in focus groups and workshops, attend vendor training and demonstrations
- Assist in supporting activations and rollouts
- Consistent efforts to deliver quality solutions as per agreed scope
- Customer focus and close alignment with the customers’ business objectives
- Ensure efforts to continually improve domain knowledge
- Ensure the quality of the deliverables as per the defined defects standards
- Document issues with resolutions and share with team members to improve team productivity
- Provide data to generate team performance metrics
- Knowledge transfer with other team members to improve overall team education level
- Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders
- Adherence to the defined standards
- Take initiative and drives to bring to logical conclusion; proactive approach
- Provide accurate and timely information and escalates when there are issues
- Actively participate in meetings and make valuable contribution
- Provide production support for application issues
- Identify, coordinate and communicate issues, requirements and status related to application functionality with other team members and software vendors
- Ensure the quality of the deliverables as per the defined defects standards and excelling within that
- BA or BS degree preferred or other relevant combination of training and experience
- Up to 2 years entry level to moderate experience in providing technical support and maintenance in assigned product preferred
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Associate Systems Analyst Resume Examples & Samples
- Assist acquired companies with the extraction of data
- Work with the acquisition team to validate extracted data
- Help identify and correct data issues
- Develop and execute SSIS data import scripts
- Validate imported data and troubleshoot any data issues
- Enhance data validation scripts and processes
- Assist with audit, data validation, and clean-up of internal business systems databases
- 0-2 years. Internship or summer experience in a professional environment preferred
- In depth knowledge of databases and SQL. Specifically MS SQL Server
- Familiarity with MS SQL Server Integration Services
- Familiarity with SalesForce application
- Strong Excel skills including VB
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Associate Systems Analyst Resume Examples & Samples
- Participate in process and specification task completion in support of a program, project or objective under direct guidance
- Develop understanding of FINRA technology approaches and methods
- Start developing competency in at least one core systems analysis competency
- Ensure all work products meets /exceeds FINRA standards
- Perform other duties, as assigned
- Bachelor's degree in Computer Science, Information Systems or related discipline or equivalent training and / or work experience
- Should be well organized, thorough, and able to handle competing priorities
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Associate Systems Analyst Resume Examples & Samples
- Work under the direction of the Manager to provide technical application solutions for assigned business areas
- Experience working in a fast paced, project driven environment preferred
- Health IT experience preferred
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Associate Systems Analyst Resume Examples & Samples
- Analyze HL7 messages from the monitor database
- Build and load SCM bed mapping
- Lead efforts to test, debug device interfaces from physiological monitors to SCM
- Maintain all testing documentation
- Provide on-call support of device integration
- Partner with Business Analyst to understand the customer’s product-specific requirements and configuration and translate them to technical design specifications and data flow from which programs are developed and coded
- Interact with Business and clinical representatives during the software build or configuration and testing process
- Assist in resolving support calls escalated by the Service Desk
- Coordinate with Project Managers to ensure project deadlines are met
- May require local travel for business needs as testing efforts will require being on-site
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Associate Systems Analyst Resume Examples & Samples
- Knowledge of application configuration
- Experience with Data testing *Experience working in an enterprise data warehouse environment *Experience in reporting using BI tools *Experience in SQL\PLSQL reporting *Experience in Unix\Perl\Python *Rapid prototyping
- Requirements definition & management
- SDLC Methodology - Agile / Scrum / Iterative Development
- System Performance management
- Conceptual thinking
- Problem solving and analytical thinking
- Strong oral/written communication skills Preferred Job Qualifications: *Bachelor Degree in Computer Science or Information Technology related
- Ability to execute independently *Experience in Application testing *Self-starterIL - Chicago, TX - Richardson
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Associate Systems Analyst Resume Examples & Samples
- Work with Implementation team to understand the customer’s product-specific requirements and configuration and translate them to technical design specifications and data flow from which programs are developed and coded
- Ensure programs meet technical specifications, standards and policies
- These are consistent accountabilities for all staff
- May require local travel
- May require other travel for business needs
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Associate Systems Analyst Resume Examples & Samples
- Analyzes, develops, configures, tests and implements Electronic Health Record (EHR) software and related analytics on time with minimal supervision
- Performs system configuration functions using on-line architectural tools with minimal supervision
- Provides status reports to management when required
- Attends meetings as required, and participates on committees as directed
- Prepares charts and diagrams to assist in problem analysis and submits recommendations for solutions
- Acts as user liaison between clinical or business departments and Information Systems; providing domain expertise and experience for multiple interacting healthcare departments
- Works closely with operational stakeholders to properly engineer workflow
- Maintains a positive image when dealing with department personnel and other City of Hope employees
- Understands strategies, determines business needs, and participates in planning and implementing Epic
- Works effectively in a high-paced environment
- Applies knowledge of workflows to implement a system that meets business needs
- Provides excellent service to both internal and external customers
- Identifies problem situations and consider all perspectives in terms of scope and consequences
- Works independently, handle significant responsibility, and prioritize multiple assignments
- Attends to detail required
- Demonstrates flexibility, creativity, curiosity, and assertiveness
- Demonstrates ability to stay organized
- Demonstrates creativity, integrity, and initiative
- Communicates effectively with others using a variety of modes and in a complex and varied work environment
- Demonstrates the ability to be a team player
- Demonstrates the ability to promote the effectiveness and accomplishments of the team
- Helps the organization fulfill its mission and achieve its strategic objective by using critical thinking and problem solving
- Experience may substitute for minimum education requirement
- 1-2 years healthcare experience in a technical, clinical or revenue cycle operations role
- Certification in relevant Epic module is required for consideration
- 1-2 years of healthcare Information Technology experience
- Healthcare experience in other acute care settings preferred as well. Previous experience in the design, planning and implementation of clinical information systems preferred
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Associate Systems Analyst Resume Examples & Samples
- Codes, tests, debugs, implements, and documents moderately complex programs or technical configuration
- Experience with Cerner Soarian application is preferred
- Excellent written and oral communication skills, including presentation skills
- Work closely with business analysts on the implementation of newly acquired practices
- Analyze and solution incident and change order tickets within the required SLA’s (Service Level Agreement)
- Strong focus on customer service
- Other responsibilities as needed
- Strong Microsoft suite knowledge ( Word, Excel, Project and Power Point)
