Wealth Management Operations Job Description

Wealth Management Operations Job Description

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Wealth management operations provides oversight and strategy regarding the controls that regulate how Morgan Stanley employees, contingents, and consultants access and use Morgan Stanley Wealth Management sensitive data.

Wealth Management Operations Duties & Responsibilities

To write an effective wealth management operations job description, begin by listing detailed duties, responsibilities and expectations. We have included wealth management operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Strong MS Access, Excel and Macro programming skills (Visual Basic, etc)
Validating and processing branch inquires via Service Portal, email, fax, and telephone
Answering daily Gain & Loss inquiries in a timely, professional manner
Assisting Financial Advisors, Sales Assistants, and other branch personnel with Gain & Loss 3D Information, Gain & Loss reports on 3D and MSOnline, and other Gain & Loss self-service tools
Escalate FA concerns and suggestions to management
Interact and consult with Marketing, IT, and other internal and external sources in regards to changes that result in process improvement
Keep updated/detailed records of daily stats for analysis
Provide Superior Customer Service at all levels
Effectively track and maintain current updates on outstanding Risk/Control related items- Entitlement reviews (Weekly Transfer Review, Role Maintenance, Out of Role, Ad Hocs)
Research, reconcile and update monthly activity by using monthly custodian statements in-house custody data

Wealth Management Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Wealth Management Operations

List any licenses or certifications required by the position: PMP, BPM, MBA, BA, PM, PMI

Education for Wealth Management Operations

Typically a job would require a certain level of education.

Employers hiring for the wealth management operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Finance, Business, Economics, Accounting, Graduate, Business/Administration, Financial Services, MBA, Management, Performance

Skills for Wealth Management Operations

Desired skills for wealth management operations include:

Microsoft Office
Excel
Morgan Stanley systems and policies
Morgan Stanley systems and procedures
Outlook
Financial markets
Word
Spreadsheet applications
Systems
Wealth Management products and services

Desired experience for wealth management operations includes:

Flexibility - the scope of the role is limited only by the capacity of the individual to add value
Must be detail oriented logical and proactive thinker
Knowledge of the securities industry (required)
Experienced with a Trust system
Motivated individual looking to add value to outdated, inefficient and manual processes
Great communication skills both written and verbal for questions, follow up, documenting results, and obtaining information across all levels in the organization

Wealth Management Operations Examples

1

Wealth Management Operations Job Description

Job Description Example
Our growing company is looking for a wealth management operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for wealth management operations
  • Perform the role of Operations project manager
  • Plan, manage and execute projects ensuring accurate and timely delivery of project milestones
  • Make learning strategy recommendations at the Wealth Management Operations Client Service Center level and create project plans to support development and implementation
  • Collaborate with Client Service Center Leadership and Service Quality and Training to ensure the learning programs meet business needs
  • Research, design, and develop engaging and effective training solutions that meet a high standard for quality, service, and client experience
  • Create training solutions that may be delivered in a variety of formats including both traditional classroom based and non-traditional learning
  • Perform ad hoc duties, seen as necessary by Client Service Center leadership and the Service Quality & Training organization
  • Lead and conduct diagnostic analysis
  • Work closely with front line analysts/associates, team managers , and other change agents to conduct analyses, walkthroughs, and interviews/panel discussions to assess current state performance
  • Surface and size improvement opportunities emerging from the diagnostic work
Qualifications for wealth management operations
  • Organizational skills to work with the vast array of information and analysis
  • More than 3 years of experience within a financial services operations environment required
  • Experienced in using standard project reporting and tracking tools is essential
  • Experience within a wealth management, or investment banking environment highly desirable
  • Strategic Leadership responsibility for front to back Alternative Investment processing functions Industry facing DTCC and Asset Manager Relationship management support
  • Strong Management skills and experience with a track record for managing bespoke and client
2

Wealth Management Operations Job Description

Job Description Example
Our company is looking for a wealth management operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for wealth management operations
  • Create supporting target state process maps for major functional areas, including interim state process maps as needed
  • Provide support and serve as liaison for clients inquiries for selected clients within the Central Managed List
  • Provide centralized core tasks support, including asset transfer requests, exception monitoring, for PWM business
  • Centrally coordinate and manage projects, annual business account review and remediation effort by working with regional and global teams
  • Provide critical Sales team coverage
  • Improve efficiency and scalability of the central team support functions
  • Create management reporting and performance metrics
  • Processing of Advisory Accounts, Enrollments, maintenance transactions such as restrictions, manager changes, journals, account conversions, Billing events, corrections, account linking, answering branch calls, servicing branch requests, interacting with a variety of partners including product, tech and other operations groups with regards to Advisory Accounts
  • Responsible for oversight of the Company's Escheatment process to minimize risk and ensure compliance with relevant laws and legislation pursuant to the unclaimed property requirements across all jurisdictions for ISG
  • Establish guidance on the appropriate implementation of Compliance laws, regulations, rules and standards, through policies and procedures
Qualifications for wealth management operations
  • Degree in Accounting, Finance or other business discipline would be ideal
  • Attention to detail, perseverance, customer-first attitude and flexibility a must
  • Ability to build trusting relationships and interact/negotiate with HR coverage
  • Knowledge of standard trading concepts cash and margin principles such as Reg T, maintenance requirements, and buying power
  • Strong interpersonal skills and ability to professionally interact with operations colleagues branch management and sales staff
  • Bachelor's Degree with 2-3 years experience in the Financial Industry
3

Wealth Management Operations Job Description

Job Description Example
Our growing company is hiring for a wealth management operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for wealth management operations
  • Understand state escheatment statutory requirements
  • Serve as ISG Subject Matter Expert
  • Monitor and insure that all data and documentation for the Unclaimed Property (UCP) process, is documented, reviewed and accurately prepared
  • Approve escheatable ISG property and update Tracker system with client/asset detail
  • Respond to and coordinate with clients/business areas in regards to due diligence efforts
  • Review ISG population of final unclaimed property reports
  • Liaison with the state regarding reports/transfers if ISG property
  • Work with Clients as information is required or requested (i.e., due diligence)
  • Monitor, review and sign off on unclaimed property Margin, House and TAPS accounts
  • Work on assigned projects that are to be completed in order to support Escheatment Operations
Qualifications for wealth management operations
  • Consistently exercise sound and decisive judgement
  • Previous PWM client service experience is preferred
  • SFC Type 1 required (for role based in Hong Kong)
  • Ability to multi-task in a fast paced and complex environment
  • More than 5 years of financial industries experience required
  • 5 years of management experience or equivalent management school/training
4

Wealth Management Operations Job Description

Job Description Example
Our company is growing rapidly and is looking for a wealth management operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for wealth management operations
  • Oversee Fee Accuracy for Advisory Accounts
  • Work directly with IT and other CG counterparts with the testing of new system enhancements and the implementation of new policies the lead for multiple processes at the same time, and provide support for ad hoc requests
  • Vendor Invoice Processing
  • Vendor Application entitlement reviews
  • Ensure accurate and timely submission of year-end Form 1042-S and 1099
  • Managing the contracting / trade confirmation / foreign settlement team/ local settlement team
  • Ensure all trade confirmations are sent to clients on a timely basis and is accurate
  • Ensure all trade settlements are timely and accurate
  • Review and check daily exception reports
  • Ensure accurate and timely creation of contracts / amendments
Qualifications for wealth management operations
  • Candidates must have flexibility in work hours - contact center hours are 7 days/week 24X7
  • 3-5 year background in Operations specifically geared to Advisory Operations, Retirements, and or Mutual Funds Processing
  • Candidate must have strong oral and communication skills and experience in analytical and organizational skills
  • Unclaimed property experience not required, but recommended
  • College graduate or minimal 5 years mutual fund experience
  • Knowledge of Mutual Fund and 529 Plan processing
5

Wealth Management Operations Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of wealth management operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for wealth management operations
  • Excellent Excel skills and ability to generate spreadsheets capturing key data related to team goals
  • Handle clients' enquiries
  • Review of new account opening, maintenance and closure files to ensure compliance with all regulatory and in-house requirements
  • Responsible for looking KYC information, performing name checking during account opening process and timely escalation / reporting of any discrepancies
  • Perform system creation and maintenance in various client database
  • Assist for prepare document deficiency report for management review and follow up with relationship centre on closure of outstanding
  • Liaise and work closely with Legal, Compliance, KYC, AML & COO teams to resolve documentation and issues
  • Support ad-hoc tasks and projects such as UAT testing, remediation
  • Supervise the client documentation team on daily processing
  • Handle new business request and work with business for procedure and policy discussion & refinement
Qualifications for wealth management operations
  • Excellent communication and interpretation skills and be service minded
  • Candidate needs to be a problem solver in a fast paced working environment
  • Exceptional phone conversation skills (Must be willing to work in a setting that requires 100% phone based interaction)
  • Sound reconciliation, research and analytical skills required
  • Demonstration of a thorough understanding of Client Reporting, including statement presentation, tax reporting, and Gain and Loss is required
  • Knowledge of process drivers and vendor announcement sources

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