Visitor Services Manager Job Description
Visitor services manager
provides excellent customer service as a primary point of contact of the ICA by greeting, orienting, and assisting visitors, while also proving general security of the art on display and ensuring guests adhere to ICA Visitor Policies.
Visitor Services Manager Duties & Responsibilities
To write an effective visitor services manager job description, begin by listing detailed duties, responsibilities and expectations. We have included visitor services manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Maintain a strong knowledge of ICA exhibitions, programs, and events
Contribute to VS management team for short- and long-range department planning
Assists with interviewing, hiring, onboarding and training gallery and building attendant staff
Provides articulate human resources/benefit information and directs staff to the Human Resources Manager when necessary
Monitors all safety regulations and has the ability to act quickly and effectively in case of emergency using the Emergency Action Plan (EAP)
Monitors condition of works of art and the building
Generates monthly visitor reports for executive and development staff, including attendance numbers, geographic information, and other collected data
Generates regular financial reports and assists in preparing the annual Visitor Services budget in coordination with the finance office
Provide excellent customer service as a primary point of contact of the ICA by greeting, orienting, and assisting visitors, while also proving general security of the art on display and ensuring guests adhere to ICA Visitor Policies
Assist in the recruitment, hiring, training, scheduling, and daily supervision of the Visitor Experience Associate team
Visitor Services Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Visitor Services Manager
Typically a job would require a certain level of education.
Employers hiring for the visitor services manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Communication, Business, Management, Museum Studies, Associates, Art, History, Leadership, Performance
Skills for Visitor Services Manager
Desired skills for visitor services manager include:
Local Bozeman area to provide visitors with recommendations during their visit in the community
Collection
Current policies
Current practices and procedures in visitor services
Digital technology and ability to train others
Events
Exhibitions
ICA exhibitions
Interest in art
Procedures and security system operation in order to correctly implement judgment and actions for protection of art
Desired experience for visitor services manager includes:
Maintain a level-head and exercise good judgment during chaotic situations
Positive, problem-solving attitude essential
Adept at multi-tasking in a fast-paced environment
Weekend, evening, and flexible hours as necessary
Computer proficiency including Microsoft Word, Excel, and Access
A minimum of 3 years sales/customer service experience (2 years in a supervisory/management position)
Visitor Services Manager Examples
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Visitor Services Manager Job Description
Job Description Example
Our growing company is looking for a visitor services manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for visitor services manager
- Process Memberships, ticket sales, and visitor feedback via front desk desktops and mobile devices
- Track ticketed exhibition entry while monitoring building occupancy numbers
- Receive and respond to phone inquiries
- Greet and orient incoming tour groups
- Evaluate employee performances
- Operating the Museum Stores and Visitor Service Desk
- Maintaining retail-related web pages and Inventory Management
- Providing service to museum visitors, a continuation of the museum experience and generate earned income for the museum
- Providing assistance and information to museum visitors
- Welcoming ambassadors to our institution and generating earned income for the museum
Qualifications for visitor services manager
- Able to manage and organize large groups of people, especially students
- Experience in a non-profit institution, particularly a museum visitor services department, and knowledge of a second language a plus
- Ability to understand the museum’s mission and activities policies and procedures and effectively provide related talking points to visitor services staff
- Successful experience working with diverse audiences (age, abilities, cultures )
- Bachelor’s degree, ideally in arts, culture, education, hospitality or closely related field, graduate degree a plus
- Minimum of 2 years experience in education, arts or cultural institution, or hospitality settings
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Visitor Services Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of visitor services manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for visitor services manager
- Manage the group reservation system and internal calendars
- Enforce the Complimentary Ticket program by printing and distributing tickets and maintain the ticket database
- Schedule and train Visitor Services staff
- Maintain personnel training records and staff communication
- Receive and distribute department USPS mail and package deliveries, and contact package recipients for pick up
- Check out change drawers prior to the start of business
- Process funds from the previous day and enter into the university deposit system and the museum database, provide requested copies to the museum budget office
- Manage the delivery of the visitor operations area, controlling visitor service, public safety and development of Exhibition visitor service staff
- Address and resolve visitor complaints / queries to policy standard
- To assist or when deputising take responsibility and manages all emergency situations when required, taking control until external services arrive
Qualifications for visitor services manager
- Microsoft Office suite knowledge with an emphasis on Word, PowerPoint, and Excel
- People-oriented, supervisory/management and training experience
- Experience in training and motivating personnel to deal effectively and positively with the public is essential
- Demonstrated success as an effective supervisor is required
- Must be able to track details effectively and also manage a diverse, largely part-time, and hourly staff
- Experience with monitoring hours, budgets and other fiscal management required
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Visitor Services Manager Job Description
Job Description Example
Our company is looking to fill the role of visitor services manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for visitor services manager
- Plan and delivers training and coaching for new and existing staff, monitoring progress and quality against mystery shopper standards
- Control ordering, stock counts and replenishment of all visitor service consumables
- Ensure that all visitor areas are at an acceptable standard prior to opening and monitored throughout the day
- To deliver daily and yearly photos sales contract
- To complete routine Planned Inspections of all areas of Cadbury World (Internal and External) reporting all sub-standard conditions as required to the Facilities manager
- To manage first aid following sickness or incidents on sight
- Flexible working pattern covering weekends as part of a shift pattern
- Maintains relationships with vendors and processes orders
- Researches and develops exclusive shop items
- Serves as museum shop clerk and provides historic house tours as needed
Qualifications for visitor services manager
- Must be available to work on weekends (7-day rotating roster)
- Must hold or be eligible to attain an RSA, First Aid Certificate and Working With Children’s Check
- Minimum of two years of appropriate customer service experience, preferably in the hospitality and/or tourism industry
- Superior public service skills, including but not limited to reception and orientation, planning, public information, training and coordination of support services
- Ability to communicate with a variety of visitors with diverse interests and abilities in a manner that enhances their general understanding of art and the Museum
- Clear, concise, business-like communication skills
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Visitor Services Manager Job Description
Job Description Example
Our company is searching for experienced candidates for the position of visitor services manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for visitor services manager
- Assists in training, evaluating and working with paid and volunteer staff
- Assists with all aspects of routine museum operation including opening/closing site
- Responsible for retail marketing, store website management, and social media
- Direct management of all Box Office and Museum Store staff
- Work with fiscal office to oversee retail purchasing in accordance with state guidelines
- Complete and maintain all Box Office and Museum Store paperwork and records in accordance with state guidelines
- In coordination with museum leaders, develop and implement retail programs based on museum industry best practices
Qualifications for visitor services manager
- CPR training a plus
- Have the ability to multi-task, maintain composure during stressful situations, and organize and prioritize work with a high degree of self-initiative and independence
- Must be willing to work nights and weekends as needed and cover student employee shifts unexpectedly
- Must possess excellent customer service skills and a welcoming demeanor in order to successfully engage and interact with a diverse audience
- Ability to establish and maintain effective working relationships with staff, volunteers, and members of the public while exercising tact and diplomacy at all times and demonstrating sensitivity to cultural diversity issues
- An ability to calmly and effectively direct large crowds
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Visitor Services Manager Job Description
Job Description Example
Our growing company is hiring for a visitor services manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for visitor services manager
- Tour Guide Management
- High School completion required
- 2 years’ experience in a manager role (of teammates, part-time, full-time, or contractor)
- Must be capable of effective verbal and written communication
- Must have a “can do, positive” attitude and a strong attention to detail
- Must be a multi-tasker and handle several projects at the same time
Qualifications for visitor services manager
- Must have a flexible schedule and the ability to work weekends, evenings, and some holidays
- Must have strong verbal and written communication skills, with proficiency in Microsoft Office
- Ability to train, supervise, and motivate staff, interns, and volunteers
- Customer service experience including supervisory experience
- Experience working in a museum or hospitality setting
- Experience with CRM and ticketing software