User Experience Manager Job Description
User experience manager
provides design reviews and provide suggestions to developers related to UX best processes, company standards and overall usability.
User Experience Manager Duties & Responsibilities
To write an effective user experience manager job description, begin by listing detailed duties, responsibilities and expectations. We have included user experience manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Together with the Development Teams develop and implement a scalable and flexible UI implementation and customization methodology
Understand and apply metrics to evaluate the quality of the RJ application design
Always ask “Why”
Lead the development and alignment of the user experience across the organization and ensure their proper execution
Be the voice of the business, and safeguard the integrity of the approved UX, throughout the requirements and development phases
Execution of approved UX across all ATM form factors – including development of business requirements documents
Ensure consistent execution across non-ATM platforms by collaborating with other Product Managers and applications
Maintian close relationships with Digital team (.com and mobile) to ensure a consistent experience across channels
Plan and execute all necessary usability and acceptance testing/research, and translate results into actionable items
Determine the most effective way to deliver a complete UX solution for specific form factors and/or channels
User Experience Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for User Experience Manager
List any licenses or certifications required by the position: PMP, CAPM, UX, HFI
Education for User Experience Manager
Typically a job would require a certain level of education.
Employers hiring for the user experience manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Design, Computer Science, Psychology, Education, Human-Computer Interaction, Engineering, Business, Management, Interaction Design, Computer
Skills for User Experience Manager
Desired skills for user experience manager include:
UX and digital tools
Usability principles and techniques
Website analytic tools
Banking products
Design and coding/development processes and standard cycle-times for interactive communications
HTML
Sketch
Technology organizations and relevant terminology
Balsamiq
Banking and Finance
Desired experience for user experience manager includes:
Understanding of the technology that realizes your designs
Understanding of the International nuance required to build successful site experiences globally, non-smart phone markets
Stickler for detail
Ability to solve complex problems and drive projects from concept to conclusion
Must have a Bachelor’s degree in User Interface Design, Graphic Design or equivalent
Must have expert level proficiency in Photoshop and Illustrator
User Experience Manager Examples
1
User Experience Manager Job Description
Job Description Example
Our innovative and growing company is looking for an user experience manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for user experience manager
- Help set clear, transparent expectations around deliverables and milestones that the UX team commits to, and help track these to completion
- Help the designers efficiently adapt to rapidly changing business priorities
- Serve as project contact for team members in various organizational levels as required, including product owners, IX/Visual Design/Research Team Leads, and R&D development resources
- Ensure that Global Head of UX Financial Products has visibility on all critical projects through implementation and delivery
- Identify metrics of success and drive initiatives to improve the quality of UX services
- Perform operational forecasting, capacity, and resource planning
- In partnership with the business and IT teams determines best course of action to improve the service
- Governance & oversight of all projects, using the appropriate Program Management Framework
- Ensure approved projects and products remain within approved budgets for usability design, through proper allocation your staff and use of contract help when required
- Keep well in touch with all areas of product management, so as to ensure that your team is on schedule and succeeding from a design standpoint
Qualifications for user experience manager
- 7+ years of experience defining user experience via information architecture documentation, user scenarios, user flows, visual comps and interactive prototypes
- 5 years of experience directly managing creative teams (user experience architects, designers, copywriters, front-end developers, ) and cross-functional work groups
- Excellent, visual, verbal, written communication skills in both English and Mandarin
- 7 to 10 years of UX and business experience, with a strong track record of working on high profile projects
- Comprehensive knowledge of user experience principles and standards
- Experience using Omnigraffle is vital for quick comp execution to keep pace with the business needs
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User Experience Manager Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of user experience manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for user experience manager
- Conduct project post-mortem reviews & project closure
- Build great working relationships within EA Studios and IT community
- Build understanding of domain area to be able to manage projects more effectively
- Demonstrate thought leadership in project and program management
- Collaborate with UXD Client Engagement team, UX, content management teams and IT as needed to ensure there is an effective project management process in place
- Participating as a stakeholder at project reviews and tollgates
- 40% - Lead and oversee user research activities from experience design through adoption
- 40% - Collaborate with the service owners to develop and implement user focused solutions
- 15% - Connect with internal and external partners, business leaders, peer groups, vendors and research organizations to understand benchmarking and recommend service improvements
- 5% - Provide leadership, guidance and coaching for all team members in the End User Experience & Change Management, which includes job performance and career development
Qualifications for user experience manager
- Bachelor's or Master's degree (preferred) in human-computer interaction, cognitive science, new media design, or related design field
- Understanding of user experience best practices, information architecture, and interaction/visual design
- Successful track record of leading teams in design of user-accepted software applications
- Hands-on experience in information architecture, use-case development, mock-ups, and interactive prototypes
- Experience coaching and mentoring others in UX design
- Navigate and advise on efforts related to complex customer requests or projects involving multiple parties and enterprise systems and services
3
User Experience Manager Job Description
Job Description Example
Our growing company is looking for an user experience manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for user experience manager
- Develop a solid understanding of Identity & Access Management processes already in place
- Potential to be a People Manager of Associates and/or Contractors
- Work closely with R&D peers, GBU stakeholders, key customers, to understand diverse customer/market needs and translate them into industrial design and usability profiles and requirements
- Manage internal taxonomy
- Update page tagging
- Design interface for new features/functionality
- Work with marketers to determine page design
- Experience with Photoshop and wire frame creation
- Knowledge of taxonomies and information architecture
- Create wire frames and user interaction documentation
Qualifications for user experience manager
- Hands-on experience as a UX practitioner is a plus
- Experience with managing cross-disciplinary Jira projects is a plus
- PMP Certification (PMI) is a plus
- Managed high impact technology teams that provide services directly to end users
- Creative and design thinking - UX/UI design, customer personas, journey mapping
- InDesign, Illustrator, Photoshop, Flash
4
User Experience Manager Job Description
Job Description Example
Our company is hiring for an user experience manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for user experience manager
- Facilitate cross functional team meetings to provide regular updates on project progress against plan to project team and business partners
- Ability to forecast resource workload manage project backlog based on availability and timing
- Ensure all relevant processes are followed throughout the lifecycle of the project
- Direct people and work efforts across multiple projects to meet business goals
- Capable of influencing design direction
- Oversee and manage usability testing
- Create and drive the UX vision internally and externally to align on how our design strategy impacts our customers & business goals
- Demonstrate thought leadership by contributing subject matter expertise in all areas of UX
- Take our websites to the next level by envisioning how our products can be transformed for the next generation
- Advocate and be the voice of our customers in the full consumer lifecycle
Qualifications for user experience manager
- Develop and maintain site roadmap into detailed business requirement by prioritizing launches, assigning responsibilities and schedule work flow
- Continuously develop new ideas for site enhancements and process improvements
- Coordinate input and participation from all business stakeholders including web designers, developers, merchants, marketing and all third party vendors
- Participates in QA testing efforts across all browsers to ensure all site updates are displayed correctly
- Monitor customer satisfaction through analytics, report these findings and solutions to executive team
- Become an expert in all internal systems and act as support to all cross functional teams
5
User Experience Manager Job Description
Job Description Example
Our growing company is hiring for an user experience manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for user experience manager
- Develop presentations and teach-out materials to build awareness and understanding of the Product Design Team and demonstrate capabilities within the enterprise
- Participate in usability testing sessions
- Participate in comprehensive CX conversations to foster collaborative relationships and partnerships to ensure omnichannel digital consistency
- Work closely other internal teams to determine digital interface improvement opportunities and align internal priorities
- Lead team focused on analyzing end user experience and proactively identifying issues and areas for improvement
- Helps set priorities and influence outside teams to focus/improve the end user experience
- Manage a team of associates providing hardware and software support
- Guide team in identifying incident trends and areas for improvement
- Collaborates and networks with teams across IT enterprise in order to drive long-term solutions, restore service and/or identify problems
- Selects, develops and evaluates associates to ensure the efficient operation of the function
Qualifications for user experience manager
- Able to take an undefined problem and take appropriate steps to reach a timely resolution
- Demonstrate an in-depth understanding of multiple user research methodologies, such as lab studies, field research, iterative prototype testing, and surveys/questionnaires
- Conduct user research activities to gather requirements
- Manage a team of User Experience designers
- Must have 7+ years project management & implementation experience
- Deep experience with programs and projects involving end user experience