Switchboard Job Description

Switchboard Job Description

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Switchboard provides leadership, organizational structure and management expertise for long-range planning as well as the day-to-day operations of switchboard and call center.

Switchboard Duties & Responsibilities

To write an effective switchboard job description, begin by listing detailed duties, responsibilities and expectations. We have included switchboard job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintain a professional, pleasant and helpful manner
Responsible for taking In Room Dining orders and coordinating service with the In Room Dining team
Maintain a favourable working relationship with fellow colleagues in the Front Office, with colleagues throughout the hotel/company
Answer all calls in a timely manner using the correct MITIE greetin
To transfer all calls in an efficient, professional and personal manner
Directing calls efficiently effectively ensuring an exceptional memorable experience
To complete all required paperwork annual leave notifications / support services requests
To monitor breaks and start/finish times within company site rules
Establish and maintain excellent customer/client relationships with key contacts assisting with reasonable requests as necessary
Completing line management duties effectively

Switchboard Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Switchboard

List any licenses or certifications required by the position: CPR, ITIL, GOLD, PHR, SHRM

Education for Switchboard

Typically a job would require a certain level of education.

Employers hiring for the switchboard job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Education, Technical, Associates, Business, General Education, Product Design, Health Care, Communications, Engineering, Computer

Skills for Switchboard

Desired skills for switchboard include:

Medical terminology
Switchboards and phone systems
Lean concepts
Switchboard equipment
Excel
Computer operations and typing skills
Remember and follow verbal
Switchboard and communication practices normally acquired through demonstrated ability to read
Write
Written instructions

Desired experience for switchboard includes:

Must be able to manage high volumes of work and perform duties without prompting and with very little supervision
Minimum two years of related industry experience
Ability to multi-task in a potentially fast-paced working environment
Must be 18 years of age or older with High School diploma/GED to apply
Must display a high level of professionalism in all verbal and written communication
Answer inbound telephone contacts promptly and professionally, delivering excellent customer service

Switchboard Examples

1

Switchboard Job Description

Job Description Example
Our company is looking to fill the role of switchboard. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for switchboard
  • Manage meeting room bookings and visitor parking requests
  • Be able to demonstrate good negotiation skills and questioning techniques
  • Display a confident and professional telephone manner
  • Notifies the base telephone systems manager (or designated alternate) of alarm phones and alarm indications as received
  • Maintain a favourable working relationship with fellow associates in the Front Office, with associates throughout the hotel/company
  • Maintains a profile on each physician with paging parameters and pertinent demographic information, availability and coverage information
  • Facilitates communication between Physicians and their patients during and after office hours
  • Maintains an accurate on-call sheet on each shift, making changes as they occur
  • Supplies batteries and loaner pagers as required
  • Gives information on MMC meetings and activities
Qualifications for switchboard
  • Minimum of one year office/clerical experience required
  • Answer requests from hospital for in-house telephone extensions, use of the phone and paging system, and educates staff on use of the MMC directory, Smart Web and Smart Speech
  • Provides scanning services for various departments
  • Other duties as assigned by the Switchboard Manager and Director of Information Services, including additional work during slow periods
  • Operate switchboard unit to relay a high volume of incoming, outgoing, and interoffice calls
  • Supply information to callers in a professional manner
2

Switchboard Job Description

Job Description Example
Our company is looking for a switchboard. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for switchboard
  • Receive, qualify and log repair calls and report them to appropriate vendor
  • Provides back-up for Information Center when call volume warrants to provide an optimal level of customer service in both the Information Center and Communication center
  • Maintains confidentiality and a professional, courteous attitude
  • Functions within an atmosphere of teamwork and supports co-workers
  • Manage the day to day operations of the DHS Switchboard
  • Candidate must have experience in assessing, managing and operating a dynamic Switchboard environment responsible for handling more than 17,000 calls per month
  • Initial duties and responsibilities include performing an assessment of current operations in order to develop a detailed transition plan, CONOPS, Standard Operating Procedures, and recommended people, process, and tool enhancements or changes to increase efficiency and functionality of the DHS Switchboard
  • The employee will have approximately 3 direct reports (shift leads) and will likely serve as a switchboard shift lead him/herself
  • Provides training and guidance to Switchboard Operators
  • Gathers performance statistics on switchboard, repair desk, and message desk to make switchboard staffing recommendations
Qualifications for switchboard
  • At least two years knowledge and experience in telephone communications is preferred
  • Ability to coordinate, communicate and/or problem solve with others to ensure a smooth workflow
  • Prior experience within a similar role would be an advantage but not essential
  • Strong customer service skills are essential along with a polite and helpful attitude
  • Ability to take a proactive approach to work and in creating efficient processes
  • Must be approachable and enjoy interacting with people on a daily basis
3

Switchboard Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of switchboard. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for switchboard
  • Maintains and publishes weekly current and accurate company directory information for switchboard operators
  • Receives, qualifies, and logs repair calls and reports them to the appropriate vendor
  • Promptly and professionally answer phone calls
  • Maintain acceptable levels of quality assurance scores, calls answered per hour, talk time/acd%, and talk time per call
  • Answer questions and inquiries
  • Keep staff schedules updated and accurate
  • Establishing and maintaining efficient working relationships with supervisors, co-workers, and customers
  • Supporting with additional duties as and when required
  • Hours will be 10am to 7pm, M-F
  • Tolerance for fast-paced, high volume phone calls
Qualifications for switchboard
  • Ability to work under pressure and in a professional manner
  • Demonstrates the ability to work effectively with all types of individuals with various educational and cultural backgrounds including patients, staff and the general public
  • Intermittent physical activity including bending, reaching and prolonged periods of sitting or standing
  • Typically requires bachelor's degree or equivalent, and ten to twelve years of related experience, including three to five years of supervisory/management experience
  • A minimum of five years' experience in the assessment, design and set up of help desk/customer support/customer relationship management solutions
  • Knowledge of Avaya Telephony tools and call tree capabilities is required in order to understand how best to leverage technology to drive down wait and response times
4

Switchboard Job Description

Job Description Example
Our company is looking to fill the role of switchboard. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for switchboard
  • Accurately record calls and relay messages in timely manner
  • Answer incoming calls and obtain nature of business to determine where to direct the call
  • Save scanned documents in to E-file
  • Sort and prepare invoices for mailing or distribution
  • Assist with various clerical duties as assigned by supervisor
  • Answers all incoming telephone calls in a professional and courteous manner and routes calls to the appropriate parties
  • Enacts all emergency procedures (codes, fire, RRT, etc) promptly, accurately and efficiently to ensure that all responsible personnel are notified as established by department practice and procedure
  • Manages pager services for hospital employees
  • Assumes responsibility for dispensing patient information and direction during times when the patient information desks are closed, in order to provide current information to callers and visitors
  • Operates the switchboard and page system
Qualifications for switchboard
  • This position requires the ability to obtain a DHS EOD suitability
  • English clearly, as related to job activities
  • Minimum of one year of experience in a telecommunications/switchboard environment
  • Knowledge of MFS’ departments and companies
  • 6 months of customer service or customer contact experience
  • Ability to handle pressure in a fast paced environment
5

Switchboard Job Description

Job Description Example
Our company is hiring for a switchboard. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for switchboard
  • Oversee and answer all incoming phone calls
  • Create a fantastic first impression for visitors
  • Maintain various office files and provide general office filing support
  • Arrange, review, and distribute incoming mail according to specified procedures
  • Receive and process incoming calls from the switchboard and route to proper places
  • Responds to emergencies and alarms according to policies and procedures
  • Provides assistance with the use and distribution of pagers for hospital and medical staff and supports the paging system
  • Supports the hospital and system philosophies maintain an exemplary guest relations attitude
  • Follows proper protocol for all emergency procedures
  • Maintains exceptional guest relations and promotes the hospital/system philosophy
Qualifications for switchboard
  • 1 year of experience in a switchboard or multi-line phone system that handles over 200 calls daily preferred
  • Over six months of prior switchboard operator experience
  • A friendly and approachable manner
  • A minimum of two years' recent experience as a telecommunications operator, preferred
  • Ability to work under the pressure of increased calls during peak operating hours and emergency calls
  • Ability to process all transactions in a professional, efficient, courteous and timely manner

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