Switchboard Operator Job Description

Switchboard Operator Job Description

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Switchboard operator provides switchboard operations for Northwestern Medicine and sometimes provides guest services functions as well.

Switchboard Operator Duties & Responsibilities

To write an effective switchboard operator job description, begin by listing detailed duties, responsibilities and expectations. We have included switchboard operator job description templates that you can modify and use.

Sample responsibilities for this position include:

Perform switchboard duties
Create a professional first impression for the company
Meet departmental goals and objectives
Assist all visitors who come in the Corporate Office and Distribution Center
Primary TrueInsight function to take incoming requests from customer and technicians and provide support with the assistance of SRC and Tech Support
Answering incoming calls after business hours for National Accounts Department, , Tech support
Direct and route switchboard calls as required in the most professional manner
Assists Supervisor on special projects
Trains relief personnel in switchboard operations all emergency procedures
Assist all callers by providing telephone number information by Department, Faculty, Administrative and Student listings as available

Switchboard Operator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Switchboard Operator

List any licenses or certifications required by the position: CPR, PHR, SHRM

Education for Switchboard Operator

Typically a job would require a certain level of education.

Employers hiring for the switchboard operator job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Education, Technical, Business, General Education, Communications, High School Education, Computer, Health Care, Associates, Medical Terminology

Skills for Switchboard Operator

Desired skills for switchboard operator include:

Medical terminology
Switchboards and phone systems
Hospital operations
Computer operations and typing skills
Remember and follow verbal
Switchboard and communication practices normally acquired through demonstrated ability to read
Write
Written instructions
Switchboard equipment
Using Microsoft Outlook

Desired experience for switchboard operator includes:

Must be proficient with computers and have a great ability to multitask
Great Attendance and Punctuality Record
Must be proficient with the Microsoft Office Suite (Word, Outlook, Excel)
One year of switchboard experience preferred
Customer service experience in a healthcare environment preferred
Minimum of 1-3 years of previous office experience, preferably in a service industry

Switchboard Operator Examples

1

Switchboard Operator Job Description

Job Description Example
Our company is searching for experienced candidates for the position of switchboard operator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for switchboard operator
  • Assist station users in regards to usage of system both locally and long distance calling
  • Provide prompt and courteous service to all callers regardless of the attitude of the calling party
  • Assist in the training of new telephone operators
  • Work ad-hoc request from Contact Center team
  • Exercises a high degree of control over confidential information
  • Calls, messages, and pages are processed in compliance with the various provider and subscriber specifications to ensure accurate and expedient relay of caller information
  • Provides customer assistance via the phone for the Patient Information Desk
  • Answers after hour phones for Grayling Mercy Hospital and transfers appropriately
  • Handles notification for HICS emergency codes, Exposures, Work Injuries, Elevator Emergencies, STEMI's, MRT's, PRT's, Hypothermia patients, and Trauma's
  • Provides customers with patient information such as room and/or telephone number and area of hospital being careful not to violate patient confidentiality in the event a patient is restricted
Qualifications for switchboard operator
  • All telephone operators must be willing and able to work nonstandard hours of duties
  • Previous experience as a receptionist in a medical office, laboratory or healthcare related facility preferred
  • Excellent customer service and organizational skills a must
  • Previous experience in a reception or admin role, along with a customer-centric thought process
  • Functional knowledge of Microsoft Office suite with emphasis on Outlook
  • Must be able to interact effectively with all levels of the organization, including senior executives external clients and vendors
2

Switchboard Operator Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of switchboard operator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for switchboard operator
  • Perform routine clerical duties as requested
  • Responsible for the general appearance and organization of the switchboard and mailroom
  • Greets patients, families and visitors to the hospital via telephone and in person
  • Routes telephone calls and visitors to the appropriate person/locations
  • Process incoming and outgoing mail, and expedited packages are routed
  • Assist families with emergency situations
  • Coordinates the purchasing, sale, and stocking of promotional items with the Director of Public Relations
  • Responsible for balancing and verify cash receipts, postal cost, and expenses with Accounts Payable and department Director
  • Perform day-to-day mail and switchboard services
  • Update and maintain an internal telephone directory reflecting daily moves, adds and changes
Qualifications for switchboard operator
  • Assist, create, and maintain SOPs for all telephone call destinations which includes monitoring new hires, terminations and business area changes
  • Assist Team Lead and Supervisor with special projects as needed
  • Assist in identifying process and quality improvements
  • Receive and direct incoming telephone calls to individuals or departments
  • Maintain and distribute current employee directory
  • Monitor switchboard and report equipment malfunctions
3

Switchboard Operator Job Description

Job Description Example
Our innovative and growing company is hiring for a switchboard operator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for switchboard operator
  • Ensure phone calls are directed to the appropriate department
  • Be knowledgeable of all departments to be able to answer basic questions
  • Direct callers in case of emergency situations
  • Monitors alarms and notifies appropriate personnel
  • Coordinates staffing schedule and provides training
  • Provides coverage when staffing problems arise
  • Coordinates telephone adds, moves and service calls
  • Runs telephone reports as requested
  • Call in repair for faxes and pagers
  • Keeps accurate records of pager assignments
Qualifications for switchboard operator
  • Computer skills including Microsoft Outlook, Word and Excel
  • Clear and pleasant telephone voice
  • Updates Medical Software as needed
  • Updates cellular devices as requested
  • Provides input for performance reviews and initiates solutions to problems and challenges that arise at switchboard
  • Provides direct supervision of Telecommunication staff
4

Switchboard Operator Job Description

Job Description Example
Our company is growing rapidly and is looking for a switchboard operator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for switchboard operator
  • Assists the Department Manager with annual appraisals
  • To book the unattended studios throughout BBC Wales
  • To take details of telephone faults and process
  • To cover reception duties as required
  • To acquire and develop a working knowledge of processes and procedures
  • To use the appropriate conversation cycle to ensure calls are transferred to the correct destination
  • To provide communication to internal users via tannoy systems in accordance with BBC standing instructions and assist in all Bus con processes in line with BBC procedures
  • To fulfil the duties of the post in a professional manner, being sensitive to the needs of the service users at all times
  • To ensure that all health and safety legislation is compiled with
  • To carry administration duties when required
Qualifications for switchboard operator
  • Familiarization with telephone terminology, billing procedures, coordination of moves, adds and changes
  • Ability to distinguish the difference between user error and service call
  • Keeps others in the department aware of relevant information
  • Coordinates coverage at switchboard
  • To assist the FM team for Events, Audience handling
  • To carry out any other related duties deemed necessary for operational requirements
5

Switchboard Operator Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of switchboard operator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for switchboard operator
  • Monitors all gas alarms (Liquid Oxygen, Nitrogen, Nitrous Oxide, and Vacuum line pressure) and Blood bank temperature
  • Assists partners with use of the Language line and clean Language Lines phones after each use
  • Replace Patient phones as needed
  • Replace broken pagers as needed
  • Answering and forwarding telephone calls in a timely manner with efficiency and professionalism
  • Initiate life saving communications in emergency situations
  • Maintain accurate detailed logs of daily activity, including codes, keys, alarms, long distance calls, language lines, and lost and found, where applicable
  • Provide after hours service and maintain on call schedules for multiple hospital departments
  • Notify appropriate personnel and provide customer follow up and feedback in a timely manner
  • Answer all incoming calls and route to proper office or individual
Qualifications for switchboard operator
  • Experience answering a multiple telephone lines
  • Ability to deal with a very busy environment and cope under this pressure
  • Polite and professional phone manner and appearance
  • Willingness to share information
  • Willingness to work as part of a tight team to cover and support whenever required
  • Ability to apply and follow process intelligently

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