Supervisor, Client Job Description
Supervisor, client
provides marketing advisory support to Visa issuing and acquiring institutions on all aspects of payment industry marketing.
Supervisor, Client Duties & Responsibilities
To write an effective supervisor, client job description, begin by listing detailed duties, responsibilities and expectations. We have included supervisor, client job description templates that you can modify and use.
Sample responsibilities for this position include:
Coordinates day-to-day operations and administering company policies and procedures through subordinate exempt and non-exempt staff
Adhere to defined invoicing processes and procedures locally and implement / maintain quality controls and processes
Actively participates in the interviewing, hiring, and performance management of departmental staff
Perform continuous process review, and minimize inefficiencies
Represent the business unit by serving as a project team member or liaison on corporate, Investor & Dealer Services (IDS) and Client Operations wide initiatives
Responsible for arranging regular team meetings, communicating corporate and departmental activities
Actively manage daily workflow to ensure commitments are met on a continual basis
Ability to understand and compute interim rent billings by cost and location
Conduct employee training in alignment with investor, regulatory and client requirements
Create efficiencies through leveraging operational and technological opportunities
Supervisor, Client Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Supervisor, Client
List any licenses or certifications required by the position: CPA, CFE, CAMS, ASCP, ITIL, PMP, HDI, ACAMS, BA, BS
Education for Supervisor, Client
Typically a job would require a certain level of education.
Employers hiring for the supervisor, client job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Business, Social Services, Nursing, Management, Education, Associates, Accounting, Finance, Marketing, Healthcare
Skills for Supervisor, Client
Desired skills for supervisor, client include:
Client’s business
Industry and competition
Visa
Client service and communication center operations
Electronic Funds Transfer industry and processing
Digital marketing and website optimization strategies
MasterCard and EFT processing systems and operating rules
Electronic Funds Transfer industry work environment and process
Procedures
Word
Desired experience for supervisor, client includes:
Initiate and coordinate setup and ongoing account maintenance and settlement data maintenance with our internal systems and external counterparties
Research and identify opportunities for our accounts to participate in class action settlements
Business travel to other FTI locations will typically be less than 5% of the time annually
Advanced knowledge of various network and EFT processing systems is helpful
Advanced knowledge of various network Operating Rules is helpful
Ability to work extended hours and travel as needed (approximately 25%)
Supervisor, Client Examples
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Supervisor, Client Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of supervisor, client. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for supervisor, client
- Lead and manage a Support staff team that ensures clients have direct access to knowledgeable staff that responds to questions, issues or incidents within SLA-s that result in a high level of client satisfaction
- Analyses of financials and media spend
- Manage budget process and track variances
- Responsible for overseeing monthly close and revenue management
- Establish and improve internal controls
- Direct interaction with multiple clients
- Monitor pricing and billing
- Track expenses and perform expense analysis
- Challenging and unique tasks as assigned
- Develop and grow staff
Qualifications for supervisor, client
- Minimum 1-2 years of people management in a technical support environment (2nd level IT / technical support expected – systems, applications, servers)
- Minimum 1-2 years of experience as an escalation point for complex situations – focal point/ subject matter expert or similar
- Excellent verbal and written communication skills, including persuasion and documentation skills
- Process management/ quality control
- Bachelor’s Degree in Business/Healthcare/or IT field, or equivalent combination of education and healthcare/technical experience
- Performs case reviews for each member of the Support Analyst on a monthly basis
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Supervisor, Client Job Description
Job Description Example
Our company is growing rapidly and is hiring for a supervisor, client. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for supervisor, client
- Provides input on personnel actions
- Responds to escalated consumer or client issues
- Monitors compliance and personnel performance metrics
- Creates and conducts presentation to clients
- Perform the invoicing process and ensure all actions are taken to ensure maximisation of revenue collection
- Participate and support in projects and initiatives locally to strengthen the process and reduce operational risks
- Deliver and develop technical training for new joiners and experienced members of staff
- Produce and report KPIs and metrics reflecting production levels
- Maintains procedural documents in standard PPL portal, with updates posted accordingly
- Ensure all deadlines and service level agreements are met
Qualifications for supervisor, client
- 3+ years experience managing client relationships
- Direct management and oversight of Process & Service providing employees
- Drive service excellence across the organization including leading process improvement initiatives using commonly accepted methodologies
- Management of multiple employees and potentially, business units with diverse technical requirements
- Demonstrated ability to interact effectively with employees at all levels
- Superior business acumen, learning agility, and dealing with ambiguity and paradox are all essential qualifications
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Supervisor, Client Job Description
Job Description Example
Our company is searching for experienced candidates for the position of supervisor, client. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for supervisor, client
- Provide coaching, counseling, and training of associates to improve performance and achievement of departmental goals
- Monitor quality of calls using established guidelines
- Manage resolution of escalated calls
- Direct the group of Account Managers and Project Managers to achieve overall client goals including quality, schedule and budget adherence
- Collaborate with the Executive Creative Director and Creative Operations Manager to effectively manage work to achieve overall financial goals for the group
- Collaborate with Business Development leaders to build relationships with new sales prospects
- Lead account team to develop account plans for serving and expanding client relationships
- Work with the Creative Operations Manager to set overall strategic pricing for the group
- Develop all Creative estimates and collaborate with Sales to develop RFP responses
- Collaborate with sales and business stakeholders to assess sales, profitability, account fit and growth potential
Qualifications for supervisor, client
- 3 to 5 years of experience in the financial services/banking field interacting with clients
- 3 to 5 years of Supervisory/Management experience required
- Less than 10-15% annually
- Experience - 3-5 years of experience in credit card software / VisionPlus
- Minimum of 3 years supervising direct reports and consistent high service delivery
- Demonstrated ability to identify process efficiencies and coordinate change management
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Supervisor, Client Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of supervisor, client. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for supervisor, client
- Provide mentorship, guidance and career development goals for account team members
- Manage the steps for successful on-boarding process of new employees
- Collaborate with internal users to understand how well the service meets their need
- Ensure suppliers are meeting SLAs
- Act as a technical resource for internal and external projects related to the application(s)
- Lead and manage service review meetings
- Be the primary point of contact for matters relating to application service quality that the service desk cannot resolve
- Be aware of all application incidents
- Take the lead on major incident resolution and communication
- Interact with internal teams and external 3rd party vendors to trouble shoot and resolve underlying problems
Qualifications for supervisor, client
- Ensure accurate and timely services to enable our accounts are setup and are ready to trade and settle in any country and any counterparty
- Advanced knowledge of federal and state regulations regarding credit reporting
- Knowledge of Legal policies, risk tolerance, internal controls and external best practices of Contract Management
- Excellent written and verbal communication skills in working with all levels of associates including early escalation of issues to management, scheduling and effective leadership of meetings and executive summary presentation
- Excellent organization skills and the ability to prioritize work, delegate and reallocate resources
- Must be adaptable to varying workload week to week
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Supervisor, Client Job Description
Job Description Example
Our company is growing rapidly and is looking for a supervisor, client. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for supervisor, client
- Manage the client relationship including adhering to Service Level Agreements and maintain above average work quality
- Develop and implement strategies to improve individual and team performance
- Monitor productivity through daily and weekly review of reports to ensure metrics are being met
- Monitor quality of calls and provide written feedback associates
- Provide overflow coverage assistance with Contact Center Supervisors
- Responsible for delivering exceptional service to clients within assigned region, including open channels of communication, prompt response to inquiries & requests, flexible process and technical solutions, timely, accurate results that meet customer specifications
- Oversight of workflow management
- Ensuring exceptional levels of service
- Complex query escalation and resolution
- MI production and monitoring
Qualifications for supervisor, client
- Supervise function by reviewing daily work, addressing and resolving technical and logistical issues as they occur, thereby ensuring the accuracy of the data in internal and external systems, quality and timeliness
- Ensure process is conducted in compliance with internal controls, market guidelines and regulatory requirements
- Escalate and resolve problems
- General Media Methodology would be helpful
- Investigate customer's problems and work with various operational units to find resolution
- Effectively communicate with customers via phone, email, or letter