Small Business Manager Job Description

Small Business Manager Job Description

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Small business manager provides leadership and direction for the business analysis team; develop team strategy and operating model, set priorities and objectives, define structure and roles/responsibilities.

Small Business Manager Duties & Responsibilities

To write an effective small business manager job description, begin by listing detailed duties, responsibilities and expectations. We have included small business manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Generate targets for business development deals
Manages long term and short term goals by working with stakeholders and aligns goals and projects into 12 month and 3 month roadmaps
Owns project delivery across IT departments – works with other departments and Vendors to plan and manage execution of steel threads
Assist in design support, resource coordination, and technology delivery
Strategically prioritizes the work backlog by managing external dependencies for optimal utilization of the team's capacity
Monitors and manages Scope, Time and resource needs for technology delivery
Obsess about Small Business Owners – what drives them, where they need help, how we can help them – and extract those insights and learnings to fuel the Spark Business marketing agenda across all functions
Tell highly impactful stories that introduce new perspectives, connect the dots across the marketing team in powerful ways, and influence our in-market activities
Lead multi-channel campaign planning from concept to launch, including strategy development, briefing marketing/creative teams, project management, communicating with stakeholders, and driving marketing best practices and new marketing trends into the work
Manage internal/external creative teams to bring high-impact campaigns to market

Small Business Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Small Business Manager

List any licenses or certifications required by the position: PMP, FPC, CPP, BPM, CRM, CIP, CAIB, DBE, ITIL, SAFE

Education for Small Business Manager

Typically a job would require a certain level of education.

Employers hiring for the small business manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Finance, Economics, Management, Business/Administration, Accounting, Education, Marketing, MBA, Performance

Skills for Small Business Manager

Desired skills for small business manager include:

Branch operations
Product/service offerings
Roles & responsibilities
Sales structure
ADT operating systems
Products and services
ANZ procedure
ANZ procedures
Banking and SBA lending and bank products
Business development

Desired experience for small business manager includes:

Effectively leverage a variety of marketing mediums including e-mail, website, direct mail, social, mobile, physical locations, and call centers to deliver results and growth within the customer base
Detail-orientated with strong project management and prioritization skills
University Degree - Marketing, Commerce, Business Administration
Defining new propositions and working across a broad range of stakeholders
Managing an end to end product position including pricing & profitability
Analysis of new markets and identification of new customer offers

Small Business Manager Examples

1

Small Business Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for a small business manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for small business manager
  • Understanding of business lending profitability drivers and credit risk principles
  • Identification and rectification of customer pain points across business lending processes
  • Oversee and provide exceptional service to clients including tax, accounting, and advisory services
  • Manage production of monthly, quarterly, and financial reports and benchmarking
  • Manage production of annual tax returns for business and individual clients including review and signature on returns
  • Provide recommendations for business and process improvements
  • Work with other managers to insure workflows are efficient and streamlined in and between offices and in and between audit and tax functions
  • Coach, train, and mentor staff on client service, tax, and accounting matters
  • Provide leadership to the Southern Wisconsin Advantage practice by promoting teamwork, developing proper training and mentoring, and managing workflow
  • Engage partners and execute upon deal workstream
Qualifications for small business manager
  • Strong experience in general banking
  • Proven experience in business/commercial lending product management
  • Strong understanding across process and operations for business lending
  • Experience of credit policy for business lending
  • Expert knowledge of the Bank’s Small Business tools and resources, such as Resource Centre for business, ScotiaSkills and Small Business Certification Program
  • Expert knowledge of credit processes and policies, including ACE/Scotiaworx and GRM-Small Business
2

Small Business Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for a small business manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for small business manager
  • Lead newly formed small business KYC and Identity Management Operations team for their day to day activities
  • Provide leadership to merchant acquiring underwriting team for their day to day operations
  • Develop and implement agenda for high associate engagement including individual growth and succession plans
  • Define and incorporate operations management standards for a well-managed operation that creates value through automation and purposeful human intervention in the E2E value chain
  • Implement metrics based performance measures to monitor and improve operational efficiency across areas of responsibility
  • Collaborate with operations, process excellence, project management and technology development partners to implement automation requirements for end-to-end business processes impacting Merchant Acquiring Underwriting, KYC and Identity Management Protocols
  • Use quantitative and qualitative analytics including risk assessments and scenario analysis to identify and improve operational performance
  • Assess and implement 3rd party solutions for KYC and Identity Risk Management
  • Lead and support business operations for internal audits and external exams
  • Design and integrate internal governance processes
Qualifications for small business manager
  • Thorough knowledge of Word, Excel, Lotus Notes and other retail management platforms
  • University/college degree/diploma or work equivalency
  • Small Business Certification Program (although not mandatory, preference given to those who have completed these courses, or equivalent)
  • Six (6) plus years of experience in professional tax accounting functions, required
  • Previous demonstrated success in related position
  • Master’s Degree in Business Administration (MBA), Marketing or Finance
3

Small Business Manager Job Description

Job Description Example
Our company is looking to fill the role of small business manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for small business manager
  • Develop and drive the digital notifications experience for business customers
  • Manage key system design and integration decisions
  • Work with business partners to identify policy, technical and operational needs, and determine priority of needs
  • Drive the strategy for prototyping, delivery and continuous improvement efforts
  • Responsibilities include developing and implementing product programs for the Small Business market that will help drive revenue, reduce costs and improve customer satisfaction in a fast-changing marketplace
  • Own the strategy and execution of the VAS product roadmap
  • Represent VAS products in cross-functional discussions
  • Manage assigned territory to execute on Small Business priorities and metrics
  • Establish and maintain positive relationships with Branded Retail Stores to assist in driving small business sales
  • Hyper focus on Small Business Centres to drive community awareness, over-achievement on sales targets and lead conversions
Qualifications for small business manager
  • Bachelor's Degree in Engineering, Science, Business Administration, Accounting, Management or Economics or military experience
  • At least 2 years of experience in operations leadership and development
  • Business process management certification from a financial institution
  • Master's Degree in Business Management, Risk Management, Engineering or Science
  • 2 year experience in risk management in merchant acquiring business
  • 2 years of experience in Compliance or Risk management, including experience with banking laws / regulations and processes
4

Small Business Manager Job Description

Job Description Example
Our growing company is looking to fill the role of small business manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for small business manager
  • Provide hands on training and on-going coaching, leadership and support to Branded stores sales team to ensure sales targets are met
  • Identify unique opportunities to drive sales within territory
  • Manage/coordinate training of partners/staff on Product, Process, Systems, Competition
  • Marketing lead in delivering and executing on new revenue growth streams such as unified communications, cloud applications, security and data centres
  • Creation of marketing briefs and programs to increase adoption of next gen solutions through demand generation, content marketing and quarterly campaigns
  • Gather insights and develop value proposition from the customer’s lens and be able to drive the value proposition into our sales channels
  • Work with cross functional teams for go to market support, content creation, demand generation programs, base adoption of next gen solutions, hype incentives, product launch road shows
  • Support marketing efforts around vertical specific solutions
  • Measure and benchmark to drive continuous improvement in campaigns and program results
  • Cultivate strong relationships with product, solutions marketing, brand and sales teams to understand overall business objectives, identify opportunities to maximize success
Qualifications for small business manager
  • At least 3 years of Agile product development and management experience
  • At least 3 years of experience in fintech environment focusing on Notifications/Communications
  • Demonstrated proficiency in the competencies required for the Manager role
  • Working knowledge of Salesforce and Pardot an asset
  • Campaigns management for outbound sales activity – generation of campaign parameters, managing database team in creation of campaign prospects, campaign set-up in Salesforce and oversight on delivery of campaign data, review of data and campaign results to discern success
  • 5-7 years marketing experience
5

Small Business Manager Job Description

Job Description Example
Our company is growing rapidly and is hiring for a small business manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for small business manager
  • Manage a team and motivate, inspire and drive them to success
  • Ensures interface with Credit Quality for the small business loan approval process, presents proposed loan products and parameters
  • Participates in various credit related projects bank-wide, including participating on teams assigned for due diligence, acquisition, and assimilation activities of potential merger and acquisition targets
  • Ensures assigned credit authorities in the Small Business CAFE are adhered to by the underwriting staff, exercising credit authorities as delegated from time to time by the Chief Credit Officer
  • Develop a deep understanding of the industries we serve, our competition and the customers who use our products
  • Develop and lead channel partner programs to drive engagement and share of mind
  • Develop and execute a strategy and campaign plans to enhance market penetration and support revenue goals, including development of core messaging, broad-based multi-channel marketing programs, targeted awareness and relationship building strategies
  • Identify and help translate emerging market analysis and needs into high value services balancing unique regional, channel or industry needs with global standardization
  • Drive sales enablement and support the sales channels through sales process refinement, training, customer meetings, presentations, proposal development
  • Develop and own the brand identity framework to guide marketing communications and to help ensure consistency through all points of contact
Qualifications for small business manager
  • Experience developing applications in modern programming languages
  • Bachelor's Degree in Business, or Bachelor's Degree in Information Systems, or Bachelor's Degree in Engineering, or military experience
  • At least 2 Years of Agile experience and project management
  • Minimum 10 years business and Marketing experiences, preferably with Consumer or SB business
  • The ideal candidate has prior experience in Business or Marketing consulting capacity
  • Proficient in the use of excel and building financial models and data infrastructures, including proficiency and understanding of other applications such as MS Office, SAS, R, SQL and other reporting tools

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