Remote Desktop Support Job Description
Remote desktop support
provides deskside support (Hardware/Software Support & Training) on Windows PCs: local and network printers and multi-function devices and other PC peripheral devices.
Remote Desktop Support Duties & Responsibilities
To write an effective remote desktop support job description, begin by listing detailed duties, responsibilities and expectations. We have included remote desktop support job description templates that you can modify and use.
Sample responsibilities for this position include:
Assist in the planning and installation of desktop computer hardware, software, and cabling for local area networks, and remote sites
Mobile devices, remote support (remoting in )
Deliver fixes to the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications primarily using remote access technology
First contact resolution of desktop issues or follow proper escalation procedures
Usage of collaboration tools
Use collaboration tools
Follow best practice ticket management processes, ensuring tickets owned are handled and updated as per process and every effort is made to make service levels
Hiring, training, and developing operations staff motivating, rewarding and recognizing staff performance
Managing escalations for technical staff allowing them to work with counterparts throughout GTI other managers in the firm
Delivering a client focused service experience for technology user queries received over the phone, in a professional and timely manner while demonstrating the highest standards of verbal communication
Remote Desktop Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Remote Desktop Support
List any licenses or certifications required by the position: ITIL, HDI
Education for Remote Desktop Support
Typically a job would require a certain level of education.
Employers hiring for the remote desktop support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Military, Computer Science, Networking, Education, Associates, Technology, Business, Information Systems, Engineering, Business/Administration
Skills for Remote Desktop Support
Desired skills for remote desktop support include:
Server
Application security
Desktop
Network security
Printers
Security technology
Mobile devices
Peripheral devices
Voice Communication Support
Applications that are for support
Desired experience for remote desktop support includes:
Extensive experience supporting Microsoft Active Directory (group memberships, shared drives access, policies)
Market Data Services application (Reuters, Bloomberg, ) experience a plus
Ability to communicate complex technical context
Basic knowledge in ITIL v3
Advanced technical knowledge in providing support for end-user IT components
Microsoft certification or equivalent is preferred
Remote Desktop Support Examples
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Remote Desktop Support Job Description
Job Description Example
Our company is hiring for a remote desktop support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for remote desktop support
- Ensure that all problems are resolved in a timely and efficient manner
- Maintain awareness of the rapidly changing environment and recommend cost efficient techniques
- Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion
- Create, maintain and update disaster recovery procedures when changes in hardware or applications occur
- Complete any activities, tasks, and/or projects as assigned
- Respond to help desk referred trouble tickets
- Ensure all changes comply with change management policies and procedures
- After hours support in 24x7 environment
- Work with global peers and technicians to ensure a smooth running of the daily process
- Candidates must have experience using a remote in tool
Qualifications for remote desktop support
- Proficiency in Microsoft BPOS technology
- Required to be flexible in working rotating shifts and working on weekends and/or holidays
- Excellent knowledge on MUI language packs for Windows Operating system MUI language pack for Microsoft Office products
- Fix issues related to Outlook, E-Vault, blackberry, office communicator, bChat
- Working Knowledge of managing accounts in Active Directory, groups, Group Policy
- Extensive experience supporting Microsoft Active Directory (group memberships, shared drives access, policies, ) and
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Remote Desktop Support Job Description
Job Description Example
Our company is growing rapidly and is looking for a remote desktop support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for remote desktop support
- Analyzes and resolves complex incidents and requests related to end user hardware devices (PCs, mobile phones, printers among others) and end user software
- You have the ability to install, configures, administer and troubleshoot Windows 7 environment
- Proactive – a desire to identify problems in the environment and resolve them at root cause
- You have an excellent interpersonal and communication skills – both written and verbal
- Exceptionally strong customer service skills and professional attitude
- Ability to work effectively within a tight-knit team
- Encryption on every platform
- You will be able to touch any platform here – Box, one drive, google drive, SSO, O365 (bigger than all) all are in play
- Need for multi-tasking
- Slack and ServiceNow
Qualifications for remote desktop support
- PC Hardware, iPad and peripheral experience
- Local Area Network infrastructure device (switches, routers, access points) support experience
- Understanding of operating systems such as Windows and Apple X/iOS
- Sound understanding of Microsoft operating systems and products (Windows 7) Active Directory administration
- Provide Incident triage (80%)
- Experience providing customer service over telephony, preferably in a banking environment
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Remote Desktop Support Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of remote desktop support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for remote desktop support
- Monitoring all avenues – coordinating with all four teams
- Need a blend of Windows and MacOS (a little more Windows side with Slac)
- A lot of escalations – accessing how to prioritize
- Responds to associate phone calls and personal approach for IT services across multiple locations in Europe
- Logs all support requests within the problem management system (Sysaid)
- Build rapport and elicit problem details from employees in order to gather relevant information to help resolve issues
- Track equipment in the Asset Management tracking system as equipment is deployed / returned to stock/ retired
- Perform Active Directory administration
- Efficiently and accurately resolving all assigned Incidents
- Identify and document Incident resolution and support knowledge
Qualifications for remote desktop support
- Candidate should posses good analytical, problem solving skills
- In depth knowledge of Microsoft Windows 7/10 Operating System and MS Office suite
- Understanding of Active Directory, multi-domain environment and other corporate IT solutions
- Microsoft, ITIL, Cisco or other certification would be an advantage
- Follows clearly defined procedures to complete duties
- Understands how assigned duties integrate within own team
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Remote Desktop Support Job Description
Job Description Example
Our growing company is looking to fill the role of remote desktop support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for remote desktop support
- Working knowledge of ticketing systems is an advantage
- Answer and resolve inbound technical calls at a large corporate Service Desk, efficiently and professionally, in a high volume call center environment that operates 24/7 365 days
- Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access in a Windows 10 environment, offering a variety of level 1 to 2 solutions over the phone, via chat or email
- Assist end users with their endpoint devices, Contact Center solutions applications, Collaboration application such as Webex and Jabber
- Troubleshoot corporate applications (MS Office Suite, Tableau, Rightfax, Enterprise supported browsers, Java Plug-ins ) with the use of a Knowledge Base and assign issues to the appropriate support group as needed
- Proficiently manage the resolution of inbound technical contacts
- Accurately, quickly, and efficiently typing record all interactions with customers in an incident management tracking tool
- Adhere to a strongly regimented schedule (start/end times, lunches, breaks, non-production time)
- Addresses and resolves incidents and requests of the international end users remotely
- Handles user inquiries through different communication channels, primarily over phone and in self-service tickets
Qualifications for remote desktop support
- Fluent English will be required for the role
- At least a minimum of a Bachelor’s degree in computer science or technology related field
- Ability to work varying shifts overtime as needed
- 3 years’ previous experience supporting Microsoft Active Directory
- Previous experience with A/V components
- Ability to support end user activities, including follow up, and assisting end users in resolving problems with IT solutions
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Remote Desktop Support Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of remote desktop support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for remote desktop support
- Schedule and implement regular patching to the desktop infrastructure in coordination with IT engineering and information security teams
- Provides advanced technical assistance on Windows operating system, other Microsoft and non-Microsoft technologies, network, application related issues, co-ordinates with other technical groups as necessary
- Documents resolutions and updates self-help and staff knowledge base
- Maintains and protects confidentiality about all aspects of Customers
- Willingness to work in all different shifts of a 24x7 support organization
- Act as tier 1 technical support for end users
- Utilize a service desk ticketing system
- Troubleshoot, resolve, or escalate issues
- Identify and isolate problems to drive resolution
- Document action and resolution steps
Qualifications for remote desktop support
- Experience with VoIP administration
- Experience with AirWatch and ActiveSync
- Experience with events management and support
- Do you have sound technical experience in dynamic working environments?
- Recommended experience in Banking and IT Shared Service environments
- Scripting knowledge of but not limited to windows batch and script hosts and/or Visual Basic