Patient Scheduler Job Description
Patient scheduler
provides letters and medical documentation as needed for secondary insurance applications and social security applications.
Patient Scheduler Duties & Responsibilities
To write an effective patient scheduler job description, begin by listing detailed duties, responsibilities and expectations. We have included patient scheduler job description templates that you can modify and use.
Sample responsibilities for this position include:
Good knowledge of medical terminology required
Knowledgeable in terminology of radiology and cardiology diagnostic testing preferred
Schedules OP Ancillary diagnostic testing
Answers the dedicated phone line for Centralized Scheduling
Processes all referring physician faxes
Returns all voice mail calls within 24 hours
Urgent calls and faxes handled immediately with the direction of Physicians, clinical staff, or office manager
Ensures all patients are scheduled at the next available appointment or at the patient’s convenience
Accurately assembles all patient information gathered from the patient or referring physician to ensure the Pre-registration function occurs in a timely efficient manner
Reviews all orders for medical necessity and radiology protocol to ensure accuracy in the appointment
Patient Scheduler Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Scheduler
List any licenses or certifications required by the position: CPR, BLS, CCHT, CPAR, CHAA, ACLS, BCLS, HBI, LPN/LVN
Education for Patient Scheduler
Typically a job would require a certain level of education.
Employers hiring for the patient scheduler job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Business/Administration, Health Care Business, Healthcare, Education, Medical, Medical Terminology, Associates, Communication, Surgery, General Education
Skills for Patient Scheduler
Desired skills for patient scheduler include:
Medical terminology
Insurance plans and billing requirements
Terminology of radiology and cardiology diagnostic testing
Microsoft Office and Scheduling Systems
Effective interpersonal communication and service excellence
Medical and insurance terminology
Medical necessity requirements
PC Word processing
Insurance health plans
Applications
Desired experience for patient scheduler includes:
Ensures all patient instructions and preparations are reviewed and noted in the appointment for the physician, radiology department and/or patient
Ensures a positive relationship with physicians and physician’s office staff to increase physician satisfaction and referrals
Two years previous experience in hospital scheduling or physician office scheduling preferred
Previous OP Ancillary scheduling preferred
Schedule appointments, exams and procedures, and process forms and data
Patiently and effectively provide feedback and information to patients and their families
Patient Scheduler Examples
1
Patient Scheduler Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of patient scheduler. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for patient scheduler
- Schedule patient appointments, exams and procedures, and process forms and data
- Checks patient in, verifies and updates necessary information in EMR
- Process payments received in person and by mail
- Greet patients and provide superior patient relations
- Receive referrals from physicians and facilities
- Answer incoming calls (heavy call volume), verify patient insurance benefits, and administer patient registration
- Schedule and confirm patient appointments within EMR
- Communicate with referring offices regarding patient appointment statuses
- Troubleshoots and develop plans of action for expected & unanticipated logistical issues during the transport of Juno products
- Adheres to scheduling scripts provided
Qualifications for patient scheduler
- Be flexible as the schedule may change with business needs
- Minimum of three years of clerical experience with at least one year which involved receptionist/scheduler work
- Microsoft Office, particularly MS Access
- Demonstrated excellent telephone and customer service skills
- Demonstrated ability to handle multiple tasks accurately in a fast paced environment
- Completion of recognized medical secretarial program, certification preferred
2
Patient Scheduler Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of patient scheduler. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for patient scheduler
- Projects a positive and helpful demeanor with patients, doctors and/or physician's office staff
- Prior experience in hospital business office or medical practice front office
- Hospital insurance & collection experience (preferred)
- Light insurance verification
- Intake of new patients
- Follow scheduling rules as outlined by KMG and any other third party where patients may be referred (such as federally qualified health center)
- This position exists in order to quickly and correctly assure communication systems operative effectively and efficiently, respond promptly and courteously to patient/visitor requests for information
- Work the registration as assigned
- Complete patient prep work for registrations timely and accurately
- Patient arrival processes, scripts, communication and
Qualifications for patient scheduler
- A minimum of 1 year of home health or hospice experience is strongly preferred
- Competent computer skills, IDX capability
- At least one (1) to two (2) years experience in a medical office, clinic or other healthcare setting preferred
- Highly proficient computer skills including MS office suite and EMR environment/experience preferred
- Able to read and interpret documents
- At least one (1) year of clerical experience, preferably involving receptionist and scheduling duties, in a dental office or clinical setting
3
Patient Scheduler Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of patient scheduler. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient scheduler
- Family processes, scripts and communications including pagers where applicable
- Patient tracking processes, scripts and communication
- Staff, patient, family and manager special needs communications
- Monitor med surg desk area activities and initiates appropriate actions
- Utilize critical thinking for safe and effective problem resolution and uses appropriate chain of command
- Assists as needed in other areas of patient Registration and Credit
- Miscellaneous department operations
- Maintain visit code database for each provider as to length of each type of visit, who will see which types of visits, and which types are restricted to specific times
- Work collaboratively with physicians and staff members to schedule surgeries in Epic-Op Time
- Coordinate pre and post-surgical appointments with the patient and any ancillary areas as needed
Qualifications for patient scheduler
- Typing, computer and excellent customer service skills
- Maintains appropriate log sheets, maintains records and generates reports needed for efficient operation of Unit
- Maintains an accurate filing system to meet the needs of the Unit
- Maintains office supplies and equipment necessary for efficient functioning of the Unit
- Clearly communicates work-related problems/issues to supervisor
- Maintains the confidentiality of all clients
4
Patient Scheduler Job Description
Job Description Example
Our growing company is looking for a patient scheduler. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for patient scheduler
- Enter procedure/surgery information and update/inform physicians of schedules per protocol
- Coordinate schedules with time and equipment availability
- Communicate with patients and inform them of any schedule changes
- Order and coordinate delivery of special supplies and equipment, as necessary
- Enter vendor information and supply into Vendormate system
- Schedule Anesthesia for surgery, as necessary and per protocol
- Provide pre-appointment instructions, directions and messages per protocol
- Provide reminder calls for all surgeries prior to surgery date
- Respond to patient inquiries/concerns appropriately and in a timely manner
- Document all messages electronically using the In-Basket functionality and forward to the appropriate clinical provider
Qualifications for patient scheduler
- Minimum (3) three years of clerical experience with at least (1) year receptionist/scheduler experience
- Must have knowledge of Microsoft Office, particularly MS Access
- Must have demonstrated ability to handle multiple tasks accurately in a fast paced environment
- At least three (3) years of clerical experience, preferably involving receptionist and scheduling duties in a medical office or clinical setting
- Experience with electronic medical records programs
- Previous Patient Coordinator experience preferred
5
Patient Scheduler Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of patient scheduler. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for patient scheduler
- Thank every caller and ask if there is any other assistance that can be provided
- This position will be primarily at 35 State Ave, supporting the Orthopedic Department
- Ensures patient confidentiality according to the privacy act
- Maintains competency as appropriate and pursues ongoing learning through attendance at departmental and system in-service, workshops and conferences/seminars
- Provides patient education concerning Advance Medical Directives, Organ Donation, Patient Rights, regulatory requirements and financial policies whenever appropriate
- Prepares oral/ written communications including periodic status reports
- Perform receptionist duties as assigned
- Coordinates scheduling and referrals to other healthcare providers and services
- Assists with maintenance and updating of provider contact information
- Ensures that all medical appointments, special instructions and patient information is entered into electronic medical system
Qualifications for patient scheduler
- Schedule internal and external MD visits and diagnostic imaging procedures
- Two (2) years of progressively responsible clerical experience, including receptionist and scheduling duties
- Ability to handle multiple tasks accurately in a fast paced environment and to work independently with minimal supervision
- May need to work flexible hours and/or evening hours to provide coverage of UBHC scheduling functions
- Ability to multi-task and make decisions in a fast-paced, high-volume environment
- Bachelor-s degree, with experience scheduling complicated multistep products or processes