I.T Analyst Job Description

I.T Analyst Job Description

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I.T analyst provides operational support for the following technologies: Server hardware, Server operating systems (Windows, Unix and/or Linux), Virtualization & SAN technologies, Application support (AD, SQL, Citrix) and Cloud infrastructure.

I.T Analyst Duties & Responsibilities

To write an effective I.T analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included I.T analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Support moves, adds and changes for PC hardware and software provide direct support to office and shop-floor users
Monitor effectiveness of overall office automation and user knowledge to increase efficiency and productivity of staff and management
Lead I.T
Support manufacturing systems related to Trans4M MRP systems, data collection systems, administrative applications, and other implemented applications, as required
Support users in Materials, Finance and Warehouse when required with application questions and problems related to Trans4M, MRP, EDI
Document software and hardware processes
Support the maintenance and troubleshooting requirements of information systems for a manufacturing environment operating 24 hours a day, 7 days a week
Ensure systems backups are performed on a regular basis to guarantee information availability in the event of system problems
Elicit, analyze, validate and manage technical requirements definition, flows and deliverables for projects
Contribute to the the overall system(s) design

I.T Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for I.T Analyst

List any licenses or certifications required by the position: ITIL, MCSE, CISSP, MCSA

Education for I.T Analyst

Typically a job would require a certain level of education.

Employers hiring for the I.T analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Computer Science, Information Systems, Information Technology, Computer Sciences, Technical, Finance, Accounting, Continuing Education, Associates

Skills for I.T Analyst

Desired skills for I.T analyst include:

EDI standards – UN/EDIFACT and ANSI ASC X12
Data Protection implications
Desktop encryption technologies
GDPR
ITAR
ITSM and tools
With emphasis on BitLocker and DDPe
Areas of information technology hardware and applications software in a Windows environment
DHCP
Active Directory

Desired experience for I.T analyst includes:

Leadership experience with programmers and administrative positions to effectively direct and coordinate staff to achieve clear goals and implement successful solutions
Experience with MRP & EDI systems such as SAP, Oracle
MS SQL Server experience is a plus
MES Systems is a plus
Printers troubleshooting, Intermec, Zebras, Scanners, RFID and Wireless Technologies
Perform as the subject matter expert on the various consumer banking systems and processes assigned

I.T Analyst Examples

1

I.T Analyst Job Description

Job Description Example
Our growing company is hiring for an I.T analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for I.T analyst
  • Provides Tier One support to staff, faculty, residents, and students via phone, email, and walk-ins at the IT Service Desk utilizing our Incident Management Tool, "Service Now"
  • Performs specific tasks and follows team work flow to assist with laptop Encryption requirements for residents and students
  • Provides assistance to students in our academic computer lab and use of Wepa
  • Completes tasks as assigned via IT's Project Management processes
  • Creates and updates Knowledge Base articles in Service Now
  • Provide telephone support for problem resolution relating to both technology and software applications
  • Will interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
  • Provide user training and support for developed applications
  • Analyze information flow and reporting needs, working with clerical staff and management
  • Maintain database and spreadsheet applications to accommodate information gathering and reporting
Qualifications for I.T analyst
  • Minimum 5-7 years of Project finance analysis within I.T
  • Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering along with 3 years experience OR a community college certificate in same with at least 5 years experience
  • Experience supporting and developing information technologies in engineering and manufacturing environments is beneficial
  • Availability to work evenings and weekends as scheduled (average of 21 hours per week, not to exceed 28)
  • Minimum of a high school diploma or equivalent required along with a minimum of 2 years’ related work experience, preferably in an Information Technology environment
  • As this position is the first point of contact for faculty, staff and students with computer issues, you must have excellent customer service skills and effective communication skills, both orally and in writing
2

I.T Analyst Job Description

Job Description Example
Our company is searching for experienced candidates for the position of I.T analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for I.T analyst
  • Responsible for changing/managing tapes on a daily basis for the server team
  • Interaction with access control systems, SQL server, card readers, panels and boards
  • Troubleshoot DVR and video monitoring software and hardware
  • Familiar with Video, Audio and collaboration systems, on premise and cloud
  • Support and maintenance of meeting software and recording hardware
  • Assisting with hardware problems on the HMI and Industrial control network
  • Maintain and troubleshoot IP Telephone and radio systems
  • Lead small projects and initiatives from requirements definition to delivery
  • Support and improve processes through process flow mapping, data collection and analysis, testing and problem solving
  • Generate department metrics and support documentation
Qualifications for I.T analyst
  • You must be an effective team player who enjoys assisting others and problem solving
  • Desktop OS (Linux and Windows)
  • Mobile Device Support (Android and IOS)
  • Citrix (Thin deployment methodologies)
  • MS Terminal Server
  • Dell, HP, MS Surface Pro, Apple (MAC), Toshiba and Ricoh hardware/equipment/Printer
3

I.T Analyst Job Description

Job Description Example
Our company is growing rapidly and is hiring for an I.T analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for I.T analyst
  • Deliver presentations on project deliverables to peers and Senior Management
  • Gain cross functional experience through involvement in Plant projects and support of corporate initiatives
  • Support the Engineering Analytics toolset including the application and associated environment end users
  • Apply communication and problem-solving skills to actively assist end users on issues related to the Engineering Analytics toolset
  • Train and support end users on the Engineering Analytics toolset
  • Collaboration with team members and business partners on Engineering Analytics projects
  • Documentation of common failures, identify opportunities for continuous improvement
  • Documentation & source-version control
  • Coordination & collaboration with team members and internal end customers
  • Conceive, develop, and deliver techniques, practices, and procedures for contract formation and administration in a manner that best protects company interests
Qualifications for I.T analyst
  • Minimum of 2 years of experience with Project Management in an I.T
  • Management of Print Queues and minor printer trouble shooting
  • Exposure to ticket tracking software
  • FCC radio frequencies and Marine channel licenses
  • PBX/ IP Tel experience is an asset
  • MCSE certification is an asset
4

I.T Analyst Job Description

Job Description Example
Our company is growing rapidly and is hiring for an I.T analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for I.T analyst
  • Monitor and analyze trends in contractual agreements in order to make recommendations for the future, and to identify areas for possible savings
  • Negotiate terms, conditions of sale, and warranties of goods, products, and services with key suppliers, vendors, and service providers
  • Assist IT Business Operations Manager in developing and implementing all purchasing policies and procedures, including those for equipment, hardware, and software
  • Support the organization’s budgeting processes
  • Manage the legal review process (when appropriate) with the organization’s legal resources
  • Monitor contract performance for compliance with organizational needs and requirements, including follow-up checks for corrective action
  • Develop and deliver contract reports, bid proposals, requirements documentation, and tender documents
  • Administer contract change management and contract closure
  • Establish and maintain regular written and in-person communications regarding pertinent contract activities with the organization’s executives, department heads, and end users
  • Where necessary, provide appropriate contract and subcontract information to accounting and purchasing departments
Qualifications for I.T analyst
  • A strong customer service attitude and desire to assists others is essential
  • Business Information Systems or Business related degree with IT content
  • Ability to learn, analyse, and understand business and technical processes and demonstrate effective problem solving techniques
  • Must be a self-motivated team player that demonstrates willingness and ability to learn and develop customs knowledge
  • Information Technology Associates Degree or current MCSE with 5 to 6 years of recent experience in a field support role
  • Experience/specific knowledge
5

I.T Analyst Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of I.T analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for I.T analyst
  • Assist external service provider obtain testing support/documentation and follow up on reported deviations
  • Review management responses to reported SOC deviations for accuracy and clarity and update the responses, as necessary, to provide consistency across a broad-range of reports
  • Assist operational unit management update risk matrices and provide guidance, as needed
  • Follow-up, to conclusion, on open SOC deviations to ensure the root causes are satisfactorily remediated
  • Serve as project manager on moderate to large SOC-related projects and perform special projects as needed
  • Performs IT audits, as requested, including scoping the project, executing and closing the audit in compliance with departmental requirements
  • Demonstrate the confidence and ability to discuss issues and findings with business unit and/or IT management and obtain sound management responses
  • Provide timely follow up on open audit issues
  • Works closely with internal and external auditors to provide required audit requirements
  • Collaborate with key business units and IT personnel to resolve the operational process
Qualifications for I.T analyst
  • Bachelor's degree in Business, Finance, Accounting, Decision Science, Statistics, Information Systems or a closely related field (MBA preferred) equivalent work experience
  • 4- 6 years' prior experience in finance, accounting, consulting or public accounting with solid experience in financial analysis, preferably with an IT and Accounting background
  • 3- 5+ years' experience in leading/managing projects
  • 2+ years previous experience in data management, analytics, business intelligence and/or reporting
  • Use, support and configuration of Voice over IP telephone systems
  • Support and troubleshoot remote access technologies and components

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