Head Of HR Operations Job Description
Head of HR operations
provides expert advice, coaching, and counsel to assigned client groups, including but not limited to: HR policies and procedures; employment/labor laws; conflict resolution; diversity; organizational development/succession planning; labor relations; performance management; restructuring/organizational effectiveness planning.
Head Of HR Operations Duties & Responsibilities
To write an effective head of HR operations job description, begin by listing detailed duties, responsibilities and expectations. We have included head of HR operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Partners with Business Leaders in creating the people components of the business strategy
The Leader has fiscal responsibility for the operation
Direct, support and coach project(s) leads and team members to ensure that all agreed strategic projects are delivering agreed results on time and in budget, maintaining a high pace and quality of delivery
Lead team in the development of a Total Rewards strategy to support Kerry's overall business strategy for North America
Lead and manage the Kerry Compensation function to ensure linkage to Kerry business strategies and requirements
Overall administration of compensation policy and programs to ensure compliance with both company policy and regulatory requirements
Develop strategy and partner with Field HR to execute compensation life cycle including benchmarking, market data, job evaluations, merit process, short term incentives, long term incentives and executive compensation
Act as the primary liaison and coordination with Kerry in the North American region Market Comp and HR Shared Services, global compensation and HR – Global Rewards Center of Excellence and HR Shared Services CoE
Ownership of relocation programs and vendor management
Develop, implement and execute health and welfare benefit strategy
Head Of HR Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Head Of HR Operations
List any licenses or certifications required by the position: SPHR, PHR, CP, SHRM
Education for Head Of HR Operations
Typically a job would require a certain level of education.
Employers hiring for the head of HR operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Human Resources, MBA, Business, Business/Administration, Management, Mathematics, Computer Science, Software Engineering, Leadership, Accounting
Skills for Head Of HR Operations
Desired skills for head of HR operations include:
Compensation practices
Diversity and inclusion
HR Operational best practices Asia regulatory requirements
Japan employment laws and practices
Multi-state labor laws
Organizational change
Performance management
Success managing UK employee relations
Turkish Labor Law
UK employment and immigration laws and regulations
Desired experience for head of HR operations includes:
Support the Business on the effective development, deployment and reward of resources and talent in the business to achieve strategic and operational objectives (including business expansion)
Accountable for the relationship with business leaders
Coach Business Leaders on people related matters
Support the resolution of complex people and employee relations issues, escalated through HR Operations within agreed governance
Effectively lead HRBP team as appropriate, role modeling our expectations of people managers
Partner with Kerry Benefits Committee on employee benefit strategy, liaising with all Kerry Operating Companies and consultants
Head Of HR Operations Examples
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Head Of HR Operations Job Description
Job Description Example
Our company is looking for a head of HR operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for head of HR operations
- Present strategy and recommendations annually to Executive Leadership Team for approval
- Establish effective engagement and communication plans to ensure the organization understands key HR processes, measurements, initiatives, and progress
- Responsible for creating a high-performing HR Operations function that will better serve the HR team and the broader organization as a whole
- Ability to manage and direct the consistent delivery of HR services
- Is accountable for the day-to-day execution of HR processes within HR Operations function
- Work closely with COEs and HRBPs to ensure implementation of HR solutions and programs
- Provide feedback to COEs and HRBPs regarding major trends and opportunities for improvement
- Collaborate with HR leaders to ensure that HR Operations' services are aligned with HR strategic initiatives and plans
- Act as the senior HR Operations leader on complex issues that need resolutions or escalation
- Help facilitate data management, data architecture and oversee HRIS technical support functions
Qualifications for head of HR operations
- Several years of international work experience and demonstrated success in managerial position(s) involving influence and interaction with other departments and interaction with externals
- Proven track record of successful budget and resource management
- Demonstrated success in complex project management, roll-out of KPI systems for performance evaluation in cross-functional settings
- Experience in financial evaluations of budgets projects, portfolios, and strategic initiatives
- Ability to use scenario thinking to consider constraints (resources, budget)
- Significant depth and breadth of expertise with very solid knowledge of the relevant markets, competitors, and trends in the industry
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Head Of HR Operations Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of head of HR operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for head of HR operations
- Ensures that the needs and expectations of all customers are consistently met or exceeded
- Ensure that work is always delivered efficiently and on time, with the highest quality
- Enforce the importance of knowing, supporting, and adhering to organizational policies and procedures, including confidentiality
- Have full accountability for the teams who provide generalist HR support and specific administrative support in recruitment & L&D to our UK & I contracted colleagues including those based overseas
- Be responsible for the design and implementation of the HR Operations strategy, taking into account the broader HR strategy, the functional business plans & employment legislation
- Have full accountability over HR policy creation and management
- Drive, manage and oversee change to ensure a continuous improvement approach to realise process or cost efficiencies
- Be accountable for delivering relevant HR projects (yourself and through your team) as a result of business changes, legislation changes, business risk
- Encourage the HR adviser team to seek opportunities to support business projects which have a significant OD or people change agenda, coaching them when required
- Be responsible for developing and managing key stakeholder relationships, within HR & in the wider business, up to Board level
Qualifications for head of HR operations
- Experience in benchmarking exercises and reporting
- Minimum 12 years’ experience in resource & budget management operational excellence areas
- Proven track record of successful operational management and respective deliverables
- Has a clear sense of accountability, proactive in the style of working and works with the “end in mind” to ensure that deliverables are achieved according to expectations
- Highly developed analytical and systematic thinking combined with strategic orientation
- Strong leadership and influencing skills, effective at a senior level in the organization
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Head Of HR Operations Job Description
Job Description Example
Our growing company is hiring for a head of HR operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for head of HR operations
- Effectively own and manage third party supplier relationships, to ensure a great level of service delivery in line with team goals/objectives
- Lead two teams, across two locations, providing visible & inspirational leadership and support
- Champions the Employee Experience communication and processes
- Drive culture building initiatives aligned with company philosophy, business objectives and employee engagement feedback
- Manages the regional HR Shared Service function to support multiple countries and locations for all employee related activities
- Responsible for troubleshooting HR processes and system issues
- Creates strategic alignment across regional sites with respect to employee services, programs, events and activities
- Execute on Compensation and Benefits programs across the region in accordance with local country legislation
- Manages the training & development administration in collaboration with global Talent Partners
- Manages payroll execution in partnership with Finance
Qualifications for head of HR operations
- Adaptability and flexibility to shift between projects or priorities, if necessary
- Excellent interpersonal skills in a multi-cultural environment
- Strong communication and influencing skills in different cultures and/or hierarchical levels
- Ability to translate detailed, complex information into consolidated key messages for Senior Management
- Assertive, results-, and customer- oriented
- Ability to lead virtual team
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Head Of HR Operations Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of head of HR operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for head of HR operations
- Manages HR governance in partnership with Legal and other stakeholders
- Lead and develop a team of Compensation and benefits professionals and administrators in multiple locations/countries and provide subject matter expertise on compensation plan design
- Work with the business executives & finance stakeholders on the design and development of compensation and total reward plans aligned to business goals & objectives
- Act as an advisor to Human Resources and all levels of management providing both creative and practical recommendations in support of business goals and ensuring market competitiveness
- Develop strategies, policies, reward/recognition programs and procedures that optimize employee performance and engagement
- Partner with Leaders, Legal and Key Stakeholders to ensure policies and programs are fair and in compliance with all State and Federal Employment laws
- Collaborate with HRES, Payroll, Benefits, Compensation, Talent Acquisition, HR Business Partners, other Sony platform teams (both local and global), Business unit leaders and external partners on programs, process and system improvements
- Oversee Talent Analytics, Work Force Planning, HR Reporting and Budgeting and Quarterly Talent Investment Reporting and Mergers and Acquisitions activity
- Partner closely with our regional Service Delivery team on local requirements/administration including processing HR-related transactions, systems, personnel files, and ad hoc team member requests
- Understand the Sony North America organizational mission, challenges, business initiatives and operating model in order facilitate the development of aligned organizational priorities and related HR initiatives
Qualifications for head of HR operations
- Sound judgment to review and resolve issues
- Relationship management experience with client-focus and stakeholder management
- Highly computer literate, knowledge of MS Office Suite
- Experience with HRIS implementation a plus
- You will be required to ensure the effective operational service delivery of activities for Human Resources
- Additionally, you will ensure that the HR Operations team meets all service delivery targets by developing and executing clear and robust processes that serve multiple regions/countries
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Head Of HR Operations Job Description
Job Description Example
Our company is hiring for a head of HR operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for head of HR operations
- Serve as lead for HR in supporting and developing efficient, standardized processes and procedures and recommend new approaches to effect continual improvement of operations performed
- Ensure mandatory compliance training is delivered in a timely manner such as Harassment Prevention, OSHA Safety requirements
- Lead strategic projects including initiation of a Total Rewards Statement, creation of a proposal to introduce Pay Transparency, introduction of critical role and engineering "Premium" structures/rewards, alignment of business unit Sales Incentive programs, and progressive Talent Analytics
- Drive and implement the strategic HR priorities and plans for HR Operations globally
- Be the key driver for HR process optimization, improvements and alignment globally in close connection with HR BPs and Communities of Expertise
- Take a strong role in implementation of a new HRIS globally
- Responsible for HR master data management
- Responsible for all aspects of HR administration globally
- Responsible for execution of annual HR processes
- Responsible for execution and implementation of key projects globally – in close contact with Communities of Expertise
Qualifications for head of HR operations
- Excellent customer service is the key
- Building strong relationships with stakeholders, developing and executing strategic action plans to continuously improve performance
- Leads the HR Operations Team of the HR Service Centre ensuring acquisition, development and management of talents
- Adapts plans and priorities to address resource and operational challenges
- Proven large scale People Management skills (ideally 50+ employees)
- Advanced Communication and presentation skills in English and other language(s)