GWIM Senior Operations Representative Job Description

GWIM Senior Operations Representative Job Description

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GWIM senior operations representative provides a high level of service, support, and responsiveness to internal business partners, branch office personnel, and communicate effectively with outside Financial Institutions.

GWIM Senior Operations Representative Duties & Responsibilities

To write an effective GWIM senior operations representative job description, begin by listing detailed duties, responsibilities and expectations. We have included GWIM senior operations representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintain an effective, open line of communication within the team other areas within the Firm
Processing of all Exception Reports ACATS, Physical Transfer Statements, Simons, Cost Basis, Capital Changes
Participate in projects as it relates to New IRS Tax Guidelines aimed at improving the statement and/or underlying systems
Interpret, process and explain the Taxability information provided by Wolters Kluwer CCH, Internal Tax counsel and External Resources, Form 8937 and Issuer statements
Supporting Clients enrolled in Merrill Lynch’s Investment Advisory service that offers access to diversified portfolios based on strategic asset allocation ideas designed to address Clients’ long term investment goals
Supervision of the Profile Production and posting of Alternative Investment Fact Cards, generating approximately 1,660 quarterly sales literature documents intended for Financial Advisor and Client distribution
Processing of Investment Manager payments to approximately 242 Third Party Investment Managers comprising of over $45 million for customized investment advisory services to Merrill Lynch Clients
Timely resolution of discrepancies in over 150 Managed Account trading ledgers, equity and fixed income trading account ledgers and manager payment ledgers for Third Party Investment Managers
Ensuring a positive Client experience and minimizing the risk of trading errors by monitoring and analyzing daily outages due to discrepancies for trades, corporate actions and non-trade transactions for over 1.5 million accounts enrolled in a Managed Product
Revenue generation by providing invoicing for over $1 billion on an annual basis, receivable reconciliation and revenue reporting for Transfer Agency and Sub-Accounting services which amounts to over 60% of Global Wealth & Investment Management’s brokerage revenue

GWIM Senior Operations Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for GWIM Senior Operations Representative

Typically a job would require a certain level of education.

Employers hiring for the GWIM senior operations representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Finance, Accounting, Communication, Management, Technical, Associates, Education

Skills for GWIM Senior Operations Representative

Desired skills for GWIM senior operations representative include:

Accounting and financial reporting
Various Product Types within an operational setting
CMA products
Microsoft Office products
Both internal procedures and systems
Excel and Access
Word
Bank of America products
Financial transaction processing
Policies

Desired experience for GWIM senior operations representative includes:

Candidate must have the ability to handle multiple tasks, all with extreme attention to detail
Excellent organizational and communication (both written and verbal) skills are also a must
Candidates must possess excellent follow-up skills and have a service mindset
Candidates must also be able to independently resolve issues arising out of third party requests in order to effectively manage a heavy caseload while expediting the process in a timely and efficient manner
Due to the amount of training required for functionality in this position, candidates must make a minimum commitment of one year in the position
Complete 3-5hrs of Investing in You curriculum (internal requirement only)

GWIM Senior Operations Representative Examples

1

GWIM Senior Operations Representative Job Description

Job Description Example
Our growing company is hiring for a GWIM senior operations representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for GWIM senior operations representative
  • Risk mitigation by supporting the accuracy of security data attributes in the Managed Account portfolio trading platforms
  • Provides relationship management for roughly 650 Domestic and Offshore Mutual Funds and Alternative Investment Fund Companies
  • Hosts approximately 30 Fund Company Service Reviews and visits throughout the year in addition to the Annual Global Funds Conference
  • Provides subject knowledge expertise to branch offices on the Merrill Lynch Monthly and Tax Reporting statements through reconciliations, hold-outs, statement content, and cost basis research
  • Support email boxes
  • Partner with multiple departments for client centric solutions
  • Primarily responsible for operational processes, primarily document review, related to brokerage accounts, features and services
  • Consistently meet expectations for performance metrics and quality standards
  • Assist with resource content review and updates
  • May provide assistance with training for new hire associates
Qualifications for GWIM senior operations representative
  • Must be comfortable in an environment with a heavy focus on exceptional service and accuracy
  • At least a 2-year or 4-year college degree
  • Knowledge of PACE and Image/FIRST is preferred
  • 3-5 Hours Investing in You completed
  • Cashiering/Teller background
  • Must be able to work independently, excellent decision making skills, work for accuracy and must be able to meet deadlines
2

GWIM Senior Operations Representative Job Description

Job Description Example
Our company is looking to fill the role of GWIM senior operations representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for GWIM senior operations representative
  • Participate in projects and special assignments as needed
  • Maintain Physical Record Retention and facilitate movement of documents to offsite storage
  • Reconcile life insurance and annuity commissions
  • Research and reconcile contract level data for annuity and life insurance products
  • Balance multiple functions, including
  • Generate and perform statistical reporting for team review and management
  • Recommend process improvements to enhance operational efficiency based on business knowledge gained through reconciliation
  • Manages the relationships and sub-accounting services for over 30,497 securities representing domestic and offshore Mutual Fund, Alternative Investment and Money Market positions
  • Perform Transfer Agency and Sub-Accounting services that generate over $1 billion dollars on an annual basis
  • Resolves Cash and Position discrepancies in over 600 Settlement and Custody ledger accounts for Mutual Funds and Alternative Investments
Qualifications for GWIM senior operations representative
  • Experience and understanding of reconciliation processes a plus
  • Complete 3-5 hours of Investing in You curriculum (internal requirement only)
  • Prior financial experience a plus
  • The ideal associate must deliver high quality customer service
  • Individual must be well organized and detail oriented and understand the importance of protecting customer and Firm assets
  • Prior experience with Trading preferred
3

GWIM Senior Operations Representative Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of GWIM senior operations representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for GWIM senior operations representative
  • Provides Supplemental Data Reporting Services to improve operational efficiency for 74 Fund Groups
  • Ensures a positive Client experience by delivering Clearance, Settlement, and Custody Services for 11.4 million domestic and foreign trades, 1.5 million corporate actions and 12.3 million income payments annually
  • Revenue generation by providing invoicing for over $1 billion on an annual basis, receivable reconciliation and revenue reporting for Transfer Agency and Sub-Accounting services
  • Sits at the Reception Desk and greets clients
  • Answer phones, be personable, pleasant, and gracious
  • Backup Operations, cashiering, during lunch and for Cashier time off
  • Back up supply ordering
  • Back up Technology/BSA
  • Work with Sales Manager on Mutual Fund wholesaler on-site training, order lunches and breakfasts
  • Manage Office/Facility issues (Heat, A/C, Computer Room, Furniture, Carpets)
Qualifications for GWIM senior operations representative
  • Previous experience with annuity and life insurance products preferred
  • Excellent verbal and written communication skills are required and the incumbent must be service oriented and have previously demonstrated the ability to simultaneously handle multiple projects/priorities with a high degree of accuracy and attention to detail
  • Must have a proven ability to work successfully in a team environment and as an individual
  • Financial industry experience and experience with mutual funds a plus
  • Candidate cannot be on any form of written disciplinary action
  • Must be able to deliver “white glove” differentiated service in all interactions
4

GWIM Senior Operations Representative Job Description

Job Description Example
Our company is growing rapidly and is hiring for a GWIM senior operations representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for GWIM senior operations representative
  • Post outgoing mail daily
  • Primary operations associate in the parent office and will be an integral part of the operations staff
  • Help answer phones, be personable, pleasant, and gracious
  • Operations, cashiering, correspondence, order corrections
  • Educate clients on digital/remote options available to them
  • Operations and cashiering
  • Greets clients
  • Cashiering functions and operational audit requirements
  • Handles New Service Gateway and email requests pertaining to Cost Basis updates
  • For Date of Death, Capital Change, Corporate Actions, Versus Purchase
Qualifications for GWIM senior operations representative
  • Generally 1 year or more experience is preferred
  • Last rating must be a M/M
  • Must have good communication, organizational skills, time management and proven track record of relationship building
  • Must be able to prioritize and organize work load and work under tight deadlines
  • Requires excellent applied knowledge of Excel
  • Ability to multi-task to meet needs of several Product partners with differing goals and objectives
5

GWIM Senior Operations Representative Job Description

Job Description Example
Our innovative and growing company is hiring for a GWIM senior operations representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for GWIM senior operations representative
  • Liaison between internal units/departments and Branch Offices in the immediate
  • Resolution of all problems related to Cost Basis and Tax Reporting
  • Review LMA loan applications and supplemental documents for retail and commercial applicants
  • Ability to multi-task, and think critically to resolve issues
  • Able to consistently execute to meet deadlines
  • Process trade corrections and resolve inquiries in a timely manner
Qualifications for GWIM senior operations representative
  • Demonstrates sound judgment and acts by making timely decisions by effectively using logic and intuition
  • Thoroughly analyzes opportunities and issues in order to identify risks and maximize results
  • Should be able to demonstrate leadership qualities and be a team player
  • Be able to work scheduled hours, 3pm to 11pm, Mon-Friday
  • Knowledge of Loan Management Accounts
  • Strong knowledge of overall brokerage platform and processes

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