Enterprise Operations Job Description

Enterprise Operations Job Description

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Enterprise operations provides regional leadership in the enablement and onboarding of advanced monitoring tools such as AppDynamics and Splunk.

Enterprise Operations Duties & Responsibilities

To write an effective enterprise operations job description, begin by listing detailed duties, responsibilities and expectations. We have included enterprise operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Oversee Feature Dubbing and Subtitling Work Flows
Develop highly effective stakeholder relationships with the Services Business Operations Team to resolve conflicting information, be solution-centric, support sound decision making and be seen as a valued partner
Create synergies with other Operations lines of business/program management organizations via partnership
Frequent travel to ROC locations
Proactively support business in partnering with platforms to increase understanding and encourage efficiency and cost reduction discussions
Provide support and advice to business and finance partners in development of cost studies and volume drivers/metrics
Ensure the financial reporting and analysis of business forecast/plan, actual and chargeouts is insightful, accurate and complete
Provide financial governance and support to financial information
Develop and implement efficient processes and reporting of information ensuring integrity, accuracy and completeness of data
Ensure that business cost services are aligned to chargeout methodology and the cost allocation framework

Enterprise Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Enterprise Operations

List any licenses or certifications required by the position: ITIL, II, CCNA, CISSP, MCSE, CCNP, IAM, PMP, CASP, MS

Education for Enterprise Operations

Typically a job would require a certain level of education.

Employers hiring for the enterprise operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Education, Business, Technical, Engineering, Business/Administration, Finance, Information Technology, Management, Statistics

Skills for Enterprise Operations

Desired skills for enterprise operations include:

Circuit delivery and telecommunications requirements analysis
Systems design
Industry standard backup and recovery technologies and how to troubleshoot connectivity issues
MS Office applications
ServiceNow
Splunk
AppDynamics
Customer Identification Programs
Financial markets and products
GLBP

Desired experience for enterprise operations includes:

Demonstrated ability to coordinate individuals and groups
Microsoft Windows, Office and Visio
The incoming individual would need to have advanced knowledge of all technology in the retail space
Scripting skills (ksh, bash, sql)
Proficiency with Microsoft Windows 7, Office 2010/2013 and Adobe Acrobat Standard X/XI
Experience in writing PL/SQL procedures / packages is a plus

Enterprise Operations Examples

1

Enterprise Operations Job Description

Job Description Example
Our innovative and growing company is looking for an enterprise operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for enterprise operations
  • Provide support for finance and business initiatives as required
  • Direct ongoing GapTech - Enterprise Operations expense management efforts
  • Serve as primary initial responder within the Enterprise Operations team in notification, identifying, and troubleshooting for Network Data/Voice technologies
  • You will provide proactive value added analysis, advice and reporting
  • Identify, monitor, report and analyze key cost drivers, metrics and trends to provide proactive advice to EO&P on cost management opportunities, success in achieving cost reduction targets
  • Responsible for analysis of charge out methodologies and rates for EO&P costs, ensuring they are well understood by all business, finance and EO&P stakeholders
  • Manage all processing, reporting and analysis of EO&P charges to Platforms and businesses ensuring that NIE is fully recovered
  • Consolidate the financial plans and forecasts, including providing analytics to support and explain cost drivers to SVP, EO&P
  • Work with the external supplier related to support for processing of checks and statements, managing related reconciliations, attestation, and supplier’s service level agreements
  • Provide telephone support and guidance to Strategic and Relationship banks on all P&TC products, services and investigations
Qualifications for enterprise operations
  • Familiar with other databases and data solutions such as MySQL
  • A minimum of 10 years of leading organizational, business and platform transformation with a proven track record of consistently strong performance in a multi-national environment
  • MBA/Masters is a plus
  • The position requires an individual who understands how to get things done in a large, complex organization through influence and collaboration, and has a broad business background or diverse program experience
  • Process design experience for the professional services industry is desirable
  • Excellent financial/analytical , communication (oral/written) and interpersonal skills in order to establish strong relationships with partners
2

Enterprise Operations Job Description

Job Description Example
Our company is growing rapidly and is looking for an enterprise operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for enterprise operations
  • Document issues and incidents for later use in a KB
  • Responsible for managing, planning, implementation of effective delivery of all training within the Customer Care External/Vendor call centers
  • The role manages and develops the direction of the External Ops Communication team in a manner that ensures all necessary communication is provided to all External Ops call centers according to company policies and procedures
  • Responsible for the management of the Customer Assistance team who handle customer escalations related to our external operations and vendor call centers
  • This position directly impacts our ability to meet and exceed our Key Performance Indicator targets for the programs under the External Ops organization
  • This job involves significant decision making autonomy
  • The degree of complexity within this position is significant typically involving multiple vendor partners, multiple lines of business (queues) with varied goals and performance requirements, across multiple sites, governed by multiple agreements, and all requiring often real-time or near-real time decision making and leadership challenges
  • Position is directly responsible for expenses associated with outsourced program training, project management, communications, and customer assistance
  • Ensures the 24x7 availability of applications across a complex application portfolio
  • Provides senior leadership for all functions of the application support and operations team
Qualifications for enterprise operations
  • Seasoned knowledge/previous experience in financial reporting/analyses
  • Self motivated, team work and initiative skills
  • Solid knowledge and experience with financial systems
  • Advanced spreadsheet skills in Excel
  • Must have effective oral and written communication skills excellent interpersonal skills, and the ability to organize and prioritize work
  • Manage a team of 5+ Windows administrators who provide support for theCBS Corporation infrastructure
3

Enterprise Operations Job Description

Job Description Example
Our company is growing rapidly and is hiring for an enterprise operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for enterprise operations
  • Enter project ideas in Clarity and convert to projects
  • Maintain projects in Clarity according to project requirements
  • Perform month-end posting
  • Work with Finance team on maintaining project budgets
  • Manage the schedule and activities leading up to Investment Rationalization Board (IRB) meetings
  • Collect and compile information from various support areas for IRB meetings
  • Create Board of Directors presentations
  • Assist project managers with maintaining project budgets, posting entries and reconciling Clarity with CIP account
  • Assist with on-boarding of new project managers
  • Maintain EPS Sharepoint site
Qualifications for enterprise operations
  • IT Program Management with an emphasis on Enterprise VTC/Video streaming operations
  • Proven experience developing successful Network, Data Center, Storage and technical integration solutions in an enterprise environment on industry standard integration suites on multiple projects
  • Experience with public and Private clouds PaaS environments and administration
  • Work closely with IT network, infrastructure, tools and engineering teams to ensure to effectively resolve incidents and perform other production support activities
  • Create system upgrade, capacity, and patching roadmaps
  • Provide monthly and weekly production dashboards
4

Enterprise Operations Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of enterprise operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for enterprise operations
  • Administrator of CA PPM Clarity
  • Maintain various project lists and project reporting
  • Create new project reporting upon request
  • Coordinate meetings, such as Investment Rationalization Board and Program Review Council
  • Maintain business continuity plan for department
  • May lead small – medium projects
  • Serve as the key liaison between the Business and IT teams to proactively clarify and prioritize business ideas, needs and problems that require technology enablement
  • Work with the manager and project team to create high level approaches and solutions (scope, functionality, business processes)
  • Champion and support sales org
  • Lead team that monitors all systems, network, and brand assets
Qualifications for enterprise operations
  • Build tools to enhance production triage and improve time to detect issues
  • Take charge of outages, lead calls until they are resolved, and make sure the root cause has been found and fixed, while closing the case as the lead on an Incident Review
  • 5+ years overall managing applications operations support teams or related experience
  • Minimum of 4 years relevant project management experience
  • Minimum of 7 years total relevant work experience in the telecommunications industry preferred
  • Experience with Microsoft Office Suite, including Excel, PowerPoint and Word project management software
5

Enterprise Operations Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of enterprise operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for enterprise operations
  • Develop, coordinate, facilitate and maintain crisis management policies and procedures
  • Develop exercises to provide staff, emergency responders, support personnel and executive personnel training in directing operations under simulated emergency situations
  • Drive a best in class IT support operating model leveraging JCI’s global support team and outsourced IT service providers
  • Drive support of EI applications, including monitoring, troubleshooting and minor enhancements
  • Perform, document and communicate root cause analysis (8D) of system outages
  • Identify, prioritize and implement continuous improvement activities to improve application stability and performance
  • Proactively monitor production environments and recommend environmental improvements, storage, memory
  • Support/Conduct middleware application version upgrades with collaboration of application Solutions Architects
  • Provide data integration oversight to external development contractors to ensure coding standards are adhered to, perform code reviews, unit testing and systems integration testing (SIT) review
  • Handles company confidential and sensitive data, files, and/or reports
Qualifications for enterprise operations
  • Experience with network security standards with a solid understanding of network based security protocols and methods
  • Minimum seven (7) years of administrative and operational support within a specific functional level with increasing scope and discretion
  • Minimum three (3) years of functional analytical experience
  • Ability to acquire and use In-depth knowledge of KP's policies, practices, business principles, theories, concepts, and systems
  • Applies advanced business theories/concepts to accomplish significant department projects and/or initiatives
  • Advanced knowledge of Excel to create more complex spreadsheets and reports

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