Dispatch Manager Job Description

Dispatch Manager Job Description

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Dispatch manager provides real time' updating of Trapeze system and responds to escalated client and customer inquiries both verbally and in writing.

Dispatch Manager Duties & Responsibilities

To write an effective dispatch manager job description, begin by listing detailed duties, responsibilities and expectations. We have included dispatch manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Oversees the capacity planning for all field operations activities, including the building and updating of schedules / calendars for all work order types
Develops and executes strategic business plans, operational goals, and
Provide overall leadership and management of all aspects of CUPD Boulder Dispatch operations, which includes the development and implementation of policy and procedures scheduling and staffing, training and employee development, and the evaluation of performance of dispatchers and the Assistant Communications Manager
Develop a long-term communication plan
Oversee the direction, administration and overall design and configuration of the CAD system by anticipating technological and operational solutions to work unit needs and sources, and recommending and implementing these solutions
Implement all approved short-term implementation strategies that improve service response quality
Lead and coordinate long term implementation strategies with the Deputy Chief of Support Services and IT personnel
Identify areas for growth and develop trainings to ensure that unit staff are complying with applicable policies, procedures, guidelines and protocols and in order to provide effective and efficient emergency communication services
Collect information about work unit effectiveness in order to improve quality of service
Analyze data to identify further areas for service development

Dispatch Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Dispatch Manager

List any licenses or certifications required by the position: FAA, FULL, NI, EMD, EMT, PMP

Education for Dispatch Manager

Typically a job would require a certain level of education.

Employers hiring for the dispatch manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Graduate, Graduate Education, Business, Technical, Guidance, Management, Engineering, Fire Science, Forestry

Skills for Dispatch Manager

Desired skills for dispatch manager include:

Service area and system parameters
Spreadsheet and presentation software
Trapeze and the skills to resolve situational challenges
DOT Federal Motor Carrier Safety Regulations
Delivery area
Fixed route scheduling and dispatch software
GLI systems
Trapeze
United States geography and GLI schedule product
Applications of various construction/industrial equipment

Desired experience for dispatch manager includes:

Plan and implement training sessions or workshop programs to inform internal staff, campus community, and the general public regarding department initiatives to develop ongoing relationships
Ensure uninterrupted mutual aid, interoperability, and support with public safety communications for the City of Boulder and Boulder County under mutual aid agreements by providing emergency and auxiliary interagency communications support, personnel, and facilities
Lead collaborative effort to ensure policies and procedures of CUPD radio communications are applicable to the Federal Communications Commission code and regulations
Ensure updated training within CUPD for continued compliance
Align scheduling with operational needs and budgetary limitations in mind
Assist in annual budget preparation and general expense management for the work unit

Dispatch Manager Examples

1

Dispatch Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of dispatch manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for dispatch manager
  • Conduct needs assessment based on existing technology implementation structure and staff performance to interface with Boulder Regional Emergency Telephone Authority (BRETSA) quality of service requirements
  • Develop and sustain knowledge of BRETSA and its intended direction based upon the county needs and technological advances
  • Strong computer skills, including the ability to type at least 35 words per minute
  • Strong verbal and written communication skills, including knowledge of the English language
  • Excellent critical thinking and memory recall skills
  • Strong multi-tasking, prioritization and reasoning skills
  • Responsible for FAR’s and Operations Specifications alignment and compliance of IOC, corporate goals such as Right Start dependability and objectives with regard to flight operations
  • Responsible for coordinating, communicating, and administering Flight Dispatch policies
  • Be primarily responsible for the operation of the print room dispatch service
  • Supervise the team in the operation of the print room dispatch service, including the operation of automated dispatching equipment
Qualifications for dispatch manager
  • Drive a culture of urgency and on-time, service delivery
  • Drive close collaboration and partnership with stakeholders, customer service, sales, IT, HR, Training, Communication, Labor, and HQ partners
  • Establish and manage an ongoing governance structure for daily dispatch
  • Partner with all levels in the organization to drive service delivery on due date
  • Communicate with key stakeholders to secure continuous organizational commitment and alignment
  • Evaluate and analyze dispatch processes to identify areas for improvements
2

Dispatch Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of dispatch manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for dispatch manager
  • Prioritise work ensuring that deadlines are met by the team and the highest standards achieved
  • Support team members in ensuring daily targets are met
  • Resolve despatching errors in a timely and efficient manner causing minimal disruption to the service
  • Provide flexible support to ensure adequate cover at peak operating times to meet deadlines and provide cover at weekends when necessary
  • Produce of monthly statistics
  • Ensure adequate stationery stocks are retained
  • Work closely with Field (SGS/HBS/HPS) and GSRC Team Leads to understand and direct performance to goals in all supported offerings/projects
  • Manage all personnel through the performance management process, including timely performance appraisals, regular feedback on goals performance (including monthly scorecards), coaching, and personnel/process actions
  • Work with GSRC (and sometimes Sales and Marketing groups) to understand potential new customers, offerings, and understand what is needed to deliver to goals
  • Understand strong points of Quality Management process (HOS), and follow principles of standard implementation framework (Accountability meetings, Standardized Work, Visual Management, TPM, Design for Flow, Continuous Improvement, 5S, Built in Quality, Set up Change Over Reduction, Communication Plan adherence)
Qualifications for dispatch manager
  • Ensure quality of the overall scope of processes/programs through constant monitoring, control and auditing of the various initiatives
  • Ensure early identification of issues, determining potential resolutions, obtaining the appropriate resources, communicating status, tracking and resolving them in a timely manner
  • Responsible for proactively creating strategies for risk mitigation and contingency planning, transition, change and program management
  • Minimum 1 - 2 years of requisite experience
  • Computer literacy skills, experience and aptitude with computers, databases and logical systems
  • Demonstrates ability to manage a virtual workforce and communicate via non-traditional means
3

Dispatch Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of dispatch manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for dispatch manager
  • Work with GSRC Manager to ensure understanding of actions needed to meet budgetary requirements of the department and deliver to plan
  • Schedule and maintain regular communications with leadership of supported functions (Example HPS, HUS Projects, HTSI, HBS Branches)
  • Schedule available drivers to determine the best fit scenario in conjunction with each driver’s hours of service, vacations, meetings, physicals
  • Maximize all loaded miles
  • Execution of day to day management and operational tasks supporting rapid expansion of the concept
  • Manages subordinate staff
  • Assists with technical direction and guidance to others regarding approved processes, tools, technology and skills for departmental success
  • Develops operational goals, objectives, and related metrics to ensure alignment with company vision/strategy and LRBP
  • Participates as a technical advisor as required in company proposals and projects
  • Ensure dispatchers assign will-call and same day trips to available and appropriate
Qualifications for dispatch manager
  • Works with minimal supervision and can confidently execute his / her authority to capacity management decisions
  • Creative thinker with structured problem solving skills
  • Manages with data and emotional intelligence
  • Acts with urgency to anticipate and respond to issues
  • 5 years experience in management of high performing service delivery group with at least some technical support requirements
  • Leadership skills and Accountability
4

Dispatch Manager Job Description

Job Description Example
Our innovative and growing company is looking for a dispatch manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for dispatch manager
  • Monitor Athena systems and submit proposals and evidence to the Client before month end deadline
  • Maximize resource utilization and interoperability of resources across processes for prioritization and planning of work
  • Initiate new or enhanced business process flows andor technology to increase productivity
  • Partner with Field Service, Operations, Resource, and CAC Managers to set realistic and effective scheduling objectives
  • Manage the interactions between the Operations and Dispatch groups, such as Service, Maintain, Construct and Asset Strategy
  • Define & Standardize processes and drive centralization of Scheduling and Dispatch Operations functions
  • Participate in the development and execution of Corporate goals, initiatives, budgets, variance analysis
  • Direct administrative duties including the generation and maintenance of dispatch and tech schedules, regulatory filings and compliance tracking of mandated work
  • Utilize available technology and encourage its use by supervisors, dispatchers
  • Manages and provides guidance to staff in various work locations in an effort to drive performance towards common goals and objectives
Qualifications for dispatch manager
  • Three or more years’ experience in US Military Executive Airlift
  • Experience with Flight Dispatch highly desired
  • 1 to 3 years related experience including dispatch, customer service and supervisory duties
  • Able to proficiently use Microsoft Office products (Word, Excel, Access, PowerPoint)
  • Proficient in use of mobile devices
  • Ability to lead and coach others while effectively planning and assigning work
5

Dispatch Manager Job Description

Job Description Example
Our company is looking for a dispatch manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for dispatch manager
  • Develops and oversees reports to manage employee performance to ensure efficient resource utilization
  • Provides direction and guidance to ensure appropriate emergency response to outages and gas distribution issues
  • Coordinates the implementation of the EOP for Gas Operations
  • Communicates with appropriate compliance and regulatory groups to ensure regulatory obligations are met
  • Cultivates positive business relationships throughout the CNP organization and between key external partners
  • Creates and oversees departmental budgets to include developing business cases and budgets for technology related costs to create, maintain and enhance dispatching tools leading to greater efficiency
  • Interacts politely on the phone with customers who request changes to their account data, or deliveries not readily schedulable or various questions that may arise
  • Be responsible for the overall operations of all pitstops
  • Maintain pitstop handover within a limited timeframe across all pitstops
  • Coordinate with Planning team for the placement of vehicle at client locations
Qualifications for dispatch manager
  • Has a significant goal to maximize fieldwork performance and improve technical productivity, reducing operational cost while ensuring a great customer experience
  • 10 years of experience within Road Freight
  • Strong people management, coaching, and mentoring skills
  • Minimum 3 years Dispatch experience at a 14 CFR 121 Carrier required
  • International/ Flag experience preferred
  • Experience using Articulate Storyline and/or iSpring software preferred

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