Dispatch Job Description
Dispatch
provides reliable service to customers by coordinating with field operations and trouble-shooting equipment in a sufficiently robust manner.
Dispatch Duties & Responsibilities
To write an effective dispatch job description, begin by listing detailed duties, responsibilities and expectations. We have included dispatch job description templates that you can modify and use.
Sample responsibilities for this position include:
Ensures training schedules reflect maximum utilization of training equipment and personnel
Responsible for monitoring and minimizing costs in delivery of spare parts
Is responsible for initiating invoices for partner management activities in in-direct countries
Engages in Field Change Order (FCO) process for delivery of FCO parts to customers
Supervise team, providing direction and support
Previous Supply Chain administration experience preferred
Proficiency in SAP/ JDE systems or equivalent
Attention to detail and ability to show initiative
Manages our facility management software
Manage the day-to-day activities of delivery fleet
Dispatch Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Dispatch
List any licenses or certifications required by the position: HCP, BLS, GCIC, ICS, I/II, DOD, IFSAC, CPR, IC, FEMA
Education for Dispatch
Typically a job would require a certain level of education.
Employers hiring for the dispatch job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Education, Business, Business/Management, General Education, Administration, Graduate, Technical, Management, Associates, Engineering
Skills for Dispatch
Desired skills for dispatch include:
Presort mailing business
Common tools
Computer applications
Equipment
Equipment and technology used in ground transportation operations
Equipment and technology used in hub operations
Technology used within the operation
Center systems will aide in the success of the overall analysis
Planning and execution effectiveness
MS Office
Desired experience for dispatch includes:
Some computer skills are required and will train on the location's software
Assist in developing dispatch training and manuals
Conduct dispatch initial, recurrent and re-qualification training
Maintain electronic training records for dispatch
Perform required audits on training records
Ensure Allegiant dispatch staff meets all requirements as mandated by the FAA and Company policies
Dispatch Examples
1
Dispatch Job Description
Job Description Example
Our company is searching for experienced candidates for the position of dispatch. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for dispatch
- Monitor FAA, Industry and Company requirements, ensuring Allegiant is always current, safe and legal
- Maintains assigned programs and processes in an audit ready status
- Analyze and evaluate department audit, self-audit, IEP findings, self-audit and corrective actions
- Assist with Operations Automations team members on Dispatch related training and procedures
- Assist Flight Operations team members on Dispatch related training and procedures
- Read and respond to driver messages
- Resolve problems as they arise
- Provide excellent customer service to drivers, clients, and internal/external business partners
- Meet and/or exceed daily established outbound and inbound call goals
- Ensure adequate staffing levels to reduce overtime costs
Qualifications for dispatch
- Must have Dispatch certificate / License from an Accredited Dispatch School
- Five (5) years dispatch experience in a Part 121 operation environment
- Two (2) year classroom instructor experience in a Part 121 environment
- Excellent verbal, written, and presentation skills with the ability to effectively interact with all stakeholders at all levels of Management
- The Instructor will be highly knowledgeable of all company operation manuals, operations specifications, training manuals and operating manuals
- Makes recommendations and assists in the development and improvement of Qualification and Continuing Qualification programs (Instructor/Employee) including curricula, instructor guides, scripting and training program courseware and student training support material
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Dispatch Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of dispatch. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for dispatch
- Reviews daily service reports with Hub Supervisors to address performance issues
- Reviews daily service reports to verify service levels are being met
- Conduct hazardous material audits to ensure safe handling information is posted in trailers per DOT regulations
- Reviews safety reports (e.g., Driver Vehicle Inspection Report [DVIR] Car Condition Report [CCR], and Powered Industrial Truck Operator Report [PITO]) to comply with regulations
- Monitors shifter performance to ensure trailers are moved to correct locations in the yard on time
- Verifies trailers are loaded and empty as planned to ensure accuracy
- Keeps attendance records for all workers
- Track our drivers ensuring all deliveries and pick-ups are made as tendered and scheduled, and record arrivals and departures
- Interact with our dispatch department and keep them apprised of driver's status
- Track driver's D.O.T
Qualifications for dispatch
- Understanding of U.S. , Mexico, and Canada geography developed map reading skills
- 1-2 years customer service experience in a dynamic, fast paced environment
- Great customer service skills, with an demonstrated ability to address customer needs and requirements, with a sense of urgency and maintain a pace/speed of business
- Must be able to demonstrate decision making and problem solving skills
- Ability to work autonomously as well take direction
- Must be able to work within a dynamic, fast paced, team-oriented environment
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Dispatch Job Description
Job Description Example
Our growing company is looking for a dispatch. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for dispatch
- Develop and analyze on a monthly and as required basis, performance metrics for internal and external use
- Monitors employee performance to determine training required to address employee development needs
- Evaluates job performance for employees of assigned department
- Ensure compliance with all company policies, procedures, safety rules, all state, federal, and DOT regulations
- Assembles and maintains a master list of all routes and trips
- Assist in making sure the routes leave the HUB on time and only hold buses that need to be held due shuttles running behind schedule
- Assigns operators to routes when an operator is absent
- Maintains a current file or set of files on each route
- Provides assistance to operators and exercises discretionary judgment as necessary, to ensure that routes and trips are performed safely and on-time
- Coordinates emergency response network when there is a problem on a route
Qualifications for dispatch
- Maintain communication with field personnel to relay messages, answer questions, distribute necessary overtime
- Responsible for preparing schedules pre-approved overtime for the department based on direction and approval of the Supervisor
- Perform a variety of record keeping functions which includes C&M credit shutoff routes, identification on service orders, maintaining payroll/time records
- Proficient in interacting with customers over the phone to confirm scheduled appointments and assisting customers in any other ways
- SAP back office experience required
- Associates and Bachelor’s Degree are preferred
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Dispatch Job Description
Job Description Example
Our company is growing rapidly and is hiring for a dispatch. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for dispatch
- Maintains filing systems and paperwork in a neat and orderly fashion
- Submits required reports and paperwork to Operations Manager in a timely fashion
- Notifies the Management team of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service
- Maintains route compliance to tenets of contract
- Coordinates vehicle service schedules with Maintenance Manager to assure uninterrupted service on assigned routes
- Maintains current list of all available cover drivers and spare vehicles
- Properly Check in and Check out operators on a daily basis
- Ensure trip sheets and Driver Vehicle Inspection (DVI) is filled out properly before checking the operator out
- Ensure daily assignment sheet is accurate
- Perform Operator Ride checks when needed
Qualifications for dispatch
- MUST be highly organized and be able to manage unpredictable situations while always keeping the customer in mind
- Computer literate and willing to expand skills when required
- Strong knowledge of SAP and back-office service order reconciliation preferred
- Exceptional communication skills, written and verbal, excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors
- Ability to work flexible shift hours and possibly on the weekends - Preferred
- Minimum of 1 year of related experience in dispatch, data entry, or related field
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Dispatch Job Description
Job Description Example
Our growing company is hiring for a dispatch. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for dispatch
- Verifies driver OS&D and ensures manifest integrity for all loads
- Provides guidance, operational direction, motivation and education for personnel delivery involved with delivery operations
- Collaborates with both internal and external customers to ensure an exceptional delivery experience at a sustainable cost
- Evaluates job performance for employees of assigned department and properly handle personnel issues
- Contact and communicate professionally with customers to establish load appointments
- Assist dispatch/load managers in customer relations
- Enter accurate and complete load information into computer system, including all data necessary for the fleet managers and their drivers to successfully deliver freight on time
- Run reports for Fleet Operations Manager/Terminal Coordinator, including weekly run load status report to monitor timely and accurate pickup and delivery information
- Monitor incomplete trip sheets and secure necessary paperwork to complete billing process
- Administer Company's On Time Pickup and Delivery program
Qualifications for dispatch
- Must have the ability to talk and hear
- Ability to enter data into the terminal
- Must have the ability to work in a cold cooler environment {36 degrees and below} on occasion
- Must be able to stand for periods of time, bend, stoop, reach, push, pull, squat, turn body and walk
- Must be able to sit for extended periods of time and perform repetitive movements in wrists and arms on a frequent basis
- Working knowledge of Microsoft Email/Excel/Word