Director, User Experience Job Description

Director, User Experience Job Description

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Director, user experience provides coaching to direct reports to improve human factors and usability engineering competencies and to help them achieve their professional and career path objectives.

Director, User Experience Duties & Responsibilities

To write an effective director, user experience job description, begin by listing detailed duties, responsibilities and expectations. We have included director, user experience job description templates that you can modify and use.

Sample responsibilities for this position include:

Lead and manage a team of interaction designers, visual designers and optimization managers, helping them hone their craft while maximizing their impact both within their day-to-day product squads and as members of the broader UX practice
Develop UX standards and style guidelines and ensure their consistent application within and across products
Create and direct UX design deliverables including, but not limited to, user journeys and flows, wireframes, mock-ups, and prototypes
Plan and conduct user research through partnership with third-party vendors or as part of a rapid, iterative test plan
Facilitate cross-discipline meetings, collaborative design sessions, creative brainstorms
Work with product managers, developers and client design teams to articulate user needs, refine their stories, and translate into ideas and designs
Work with visual designers to incorporate and align Intent Media with publisher designs
Present ideas, research and designs to internal stakeholders, teams and clients
Collaboration & Process - Work as an embedded team within Product Management to effectively collaborate in the exploration of new, innovative product ideas while refining existing features
Build, mentor, motivate, and manage multiple teams of engineers and technical leaders

Director, User Experience Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Director, User Experience

List any licenses or certifications required by the position: ITIL

Education for Director, User Experience

Typically a job would require a certain level of education.

Employers hiring for the director, user experience job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Design, Human-Computer Interaction, Psychology, Graphic Design, Education, Interaction Design, Industrial Design, Management, Business, Communication

Skills for Director, User Experience

Desired skills for director, user experience include:

HTML
CSS
JavaScript
Video
Usability principles and techniques
Motion graphics and photography
Product Line
Ability to use prototyping tools to convey design intent
Direct marketing
Online advertising

Desired experience for director, user experience includes:

Experience of managing large, virtual diverse multi-regional projects/ initiatives
Presentation up to Operating Committee level and at external industry forums
Required portfolio showcasing a proven track record in creating customer-focused UX that solves complex design and/or business problems
A B.S
Organize and facilitate meetings with customers and internal stakeholders to investigate and identify customer needs, preferences, and priorities
Leverage an understanding of customer needs and workflow to propose strategic enhancements to User Experience Design

Director, User Experience Examples

1

Director, User Experience Job Description

Job Description Example
Our company is searching for experienced candidates for the position of director, user experience. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for director, user experience
  • Work with Product Management to create/deliver on a multi-year roadmap
  • Partner closely with product management to conceptualize social, community and engagement services/systems and systems
  • Define and evolve the UX design process
  • Oversee style guidelines and consistency of visual design across UI, promotional materials
  • Builds strategic relationships and represents the user experience team across different teams and disciplines
  • Leads definition of user experience artifacts and deliverables, matching expectations to what work will provide the most value to the particular project or initiative
  • Collaborates with Product Management and Customer Insights teams to develop a voice of the customer program that is relevant and actionable
  • Develop and execute the Company’s e-Commerce vision and strategy to support the Company’s strategic and financial targets
  • Lead the overall e-Commerce business including development of short and long-term business plans
  • Manage the e-Commerce vendor/technology partnerships including relationship building, strategic planning, operational oversight, performance monitoring and contractual management to support Company goals and objectives
Qualifications for director, user experience
  • Demonstrated ability to paint a UX vision, inspiring others to get behind that vision, and success driving change in a matrixed environment
  • Strong leadership skills – the ability to identify, hire, develop, and retain the most talented people while inspiring them to high performance
  • A strong and demonstrated ability to effectively manage a team, work effectively and collaboratively with cross-functional teams
  • Methodical and pragmatic problem-solving skills which inspire confidence and trust with internal customers and staff
  • Out-of-the-box thinker who can challenge the status quo while setting and achieving goals
  • Expert on User Center Design, process
2

Director, User Experience Job Description

Job Description Example
Our company is growing rapidly and is hiring for a director, user experience. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for director, user experience
  • Accountable for the development and evolution of the Levi.com and Dockers.com consumer experience platform strategy for global digital commerce
  • Lead and direct all user experience development projects, providing concept, direction, vision and critical evaluation of projects affecting the Levi.com and Dockers.com consumer experience
  • Lead the search and vetting of new partners and new technologies through a well-managed RFP process
  • Direct the creative teams at our interactive agencies in the design and development of digital concepts, prototypes, and production ready consumer experiences
  • Responsible for the development of a small team of user experience professionals including an IA and a junior designer
  • Act as the lead facilitator for cross functional teams throughout user experience concept development and design
  • Lead forward thinking concept exercises to establish new benchmarks in consumer experience
  • Lead and facilitate a user-centered and consumer-driven cross-functional innovation process/Lab (aka “design thinking”) in a fast-paced environment in efforts to revolutionize universal commerce
  • Supervises assigned technical and administrative staff, including subordinate managers, and peers
  • Directs program activities to meet organization work objectives and serves as a liaison with project customers to coordinate activities, negotiate tasks, and solve problems
Qualifications for director, user experience
  • Knowledge of virtualization and application virtualization technologies
  • Knowledge of network programming concepts and technologies
  • Build and manage an industry leading team of UX and design professionals, providing coaching and support, review of deliverables, performance management and facilitating professional development opportunities
  • Define, document and evangelize vision of a highly-engaged end-end customer experience, to surface technical and business needs required to deliver this experience
  • Understands delivery channel capabilities (pc, tablet, mobile device) backend technical systems to ensure customer experience schemes are supportable and deliverable in the manner designed
  • Define and lead usability research to validate the customer experience vision through direct research with customers via focus groups, ethnography, quantitative surveys, web traffic metrics, and other related methods
3

Director, User Experience Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of director, user experience. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for director, user experience
  • Performs program financial management services, including financial analysis, budget and cost quote preparation, cost management and reconciliation
  • Coordinates and monitors sub-contractor activities and administers subcontractor deliverables and finances, when required
  • Develops, reviews, and approves plans, schedules, consulting agreements and other program documents for lab initiatives
  • Lead all new UI engagements across IT
  • Create alignments with business process and function groups that have their own UI capability to create common standards and resource alignment Advisory, Marketing, Knowledge and Collaboration Management and HR
  • Develop staffing and sourcing model for UI resource
  • Develop creative solutions to business and consumer challenges
  • Establish User Experience best practices for the group and create standards and guidelines to ensure they are implemented on all new application projects
  • Play a critical role in the on-going site design process, both for existing site structure (identifying improvements to core user experience), but also a critical part of designing new/modified sections of the site
  • Lead and direct user experience development projects, providing concept, direction, and critical evaluation of projects, designing wireframes, mock-ups, and prototypes as needed to help illustrate solutions to complex problems
Qualifications for director, user experience
  • Experience in managing engineering efforts spanning organizations and/or geographies
  • Drive healthy relationships with diverse teams spanning all organizational levels
  • Leverage your relationships to ensure stakeholders are engaged with the user experience
  • Experience designing for digital retail products, technologies and platforms is strongly desired
  • 5 years Building and leading high performing user-centered design teams
  • Experience managing a multi-disciplinary team of designers and researchers
4

Director, User Experience Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of director, user experience. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for director, user experience
  • Lead production support organization and ensure achieving desired outcomes for end user experience and achieving relevant service level objectives for IT services – including workforce productivity tools and core infrastructure
  • Provide direction and oversight of service desk, on-site support staff, infrastructure operations and QA functions of IT while partnering with application support and maintenance leader for unified L1&L2 support model
  • Refactor IT’s current approach to QA function and processes to better reflect the scope and needs of all customer facing IT services
  • Recommend and or develop internal support processes, tools and partnerships to operationalize the support strategy
  • Serve as IT’s champion for end user experience with both IT services and the IT services organization
  • Define functional requirements for support applications so they are in turn delivered as technical solutions by appropriate services team
  • Participate in the project planning process and determine and manage optimum resources and timeline commitments in order to achieve project deliverables
  • Participate in the execution of IT deployment plans in order to ensure deployment efforts are aligned with the agreed solution
  • Manage resource availability in order to continuously support the business
  • Evaluate overall IT infrastructure capacity and performance and provide demand signal in to Global Infrastructure Services planning team in order to ensure optimum system performance
Qualifications for director, user experience
  • Knowledge of modern UX/UI design, infrastructures and frameworks
  • Experience with software development using languages such as C/ C++ and/ or Java
  • Cross platform experience with mobile and desktop development on iOS, Android, Windows, OS X, and/ or Linux
  • Experience with Agile methodologies, DevOps, Continuous Integration/ Continuous Deployment, and with managing several development projects in parallel
  • Demonstrated leadership, people management, teamwork, and communication skills
  • BA/BS degree in User Experience, Human Factors, Cognitive Psychology or related degree, or equivalent work experience
5

Director, User Experience Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of director, user experience. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for director, user experience
  • Own and manage the multiple rapid research, design, prototyping and product development budgets
  • Coach, mentor and lead a diverse group user experience & Visual designers
  • Work with product owners and architects to develop multi generation software product plans
  • Build a world class UX development team to consistently deliver complex software platforms and research projects of varying size and duration
  • Develop and execute on a strategy to build an appropriate human factors based organizational structure to support our business growth goals
  • Seek to understand and apply applicable enterprise development methodologies and processes
  • Be a thought leader and advanced practitioner in creative tools and tactics
  • Demonstrate very strong technical leadership and people management skills including solid communication and analytical skills with thorough understanding of UX development and successful problem definition, decomposition, estimation and resolution
  • Define the vision and strategy for user experience design for our rapidly growing business, partnering with product, engineering and other stakeholders to develop and execute on an ambitious product vision, strategy and roadmap
  • Cultivate and expand design processes to incorporate user experience activities at all phases of the product
Qualifications for director, user experience
  • Bachelor’s degree in design, HCI or a design-related field is desired, plus 7+ years professional design practice
  • An exceptional portfolio demonstrating an ability to solve complicated challenges, with a sensitivity to intuition and emotion
  • Expertise in visual design and interaction design
  • Fluency with mobile design best practices, platform discrepancies and human interface guidelines
  • Direct experience working on a social networks and like services a plus
  • Passion for gaming is a big plus

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