User Research Job Description

User Research Job Description

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User research provides subject matter expertise in research methods (quantitative and qualitative), survey design, and a working knowledge of statistical and sampling methods and their appropriate applications.

User Research Duties & Responsibilities

To write an effective user research job description, begin by listing detailed duties, responsibilities and expectations. We have included user research job description templates that you can modify and use.

Sample responsibilities for this position include:

Follow-up and manage the progress of various projects on a daily basis
Ensure follow-ups with all our clients
Assign projects to members of his/her team
Collaborate with other team leads for resource management, support
Perform follow-ups on the department’s cost-effectiveness
Take part in the recruitment, training and coaching of his/her team members
Recruit research participant candidates drawn from our internal database
Screen candidates for availability, interest level, and appropriate qualifications using online questionnaire responses and phone interviews
Coordinate the logistics of user research, including participant scheduling, facility scheduling, and distribution of incentives
Update and track key metrics on candidate participation

User Research Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for User Research

List any licenses or certifications required by the position: PMP, SCRUM

Education for User Research

Typically a job would require a certain level of education.

Employers hiring for the user research job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Psychology, Human-Computer Interaction, Design, Computer, Cognitive Science, Anthropology, Experimental Psychology, Computer Science, Graduate, Business

Skills for User Research

Desired skills for user research include:

Videogame industry
Qualitative and quantitative research methods and tools
Office suite
Ergonomic concepts is an asset
Word and Excel
Installation and computer hardware
MS Office
Statistical analysis and tools
Statistical methods is an asset

Desired experience for user research includes:

Run recruitment initiatives to maintain a healthy database of potential participants
Using tools such as Social Media, develop and execute a communication strategy between the UXResearch team and our external resources
Organize multiple data-sources into graphical dashboards / infographics
Adhere to and inform others of the policies and ethical codes related to conducting user research at EA
Ability to understand strategic business and technology drivers and translate them into implementation plans
Flexible in approach and is able to adopt varying methods to achieve results in a quick-changing, dynamic environment

User Research Examples

1

User Research Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of user research. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for user research
  • Remain up to date with game design, data visualization and User Research trends (training, conferences, new/best practices)
  • Plan and conduct user research activities for all of EA’s mobile products
  • Develop long-term user research plans and schedules for EA’s mobile titles
  • Apply and tailor methods for assessing user engagement, user behavior, meaningful social interactions, and consumption of entertainment products, particularly in the mobile space
  • Work closely with user experience researchers to understand study goals and participant profiles
  • Contact potential participants to determine their interest, screen them to ensure they meet the requirements for participation, schedule them, and administer the details of their visit
  • Work with sales account managers to reach out to their clients on our behalf
  • Oversee participant recruitment for UX labs in NYC and London, plus remote, field, and online studies
  • Establish a pool of potential participants through targeted outreach, plus leveraging conference attendees and ongoing client outreach programs
  • Maintain a database of interviewed participants and project details
Qualifications for user research
  • Experience with mobile platforms and social, mobile, free-to-play / micro-transaction features
  • Ensure that researchers and Team Lead for UX Research have visibility into project status
  • Learn and use internal software tools (email, instant messaging, usage metrics system)
  • B.A or B.S degree, ideally in a discipline that involves research (psychology, sociology, anthropology, economics, ) although degrees in other disciplines, like the humanities, the sciences or business, are welcome to apply
  • Exceptional written and oral communication capabilities
  • Proficient in Excel, adept with computers and technology
2

User Research Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of user research. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for user research
  • Identify opportunities to improve digital experiences, validate design thinking, and uncover unmet user needs through user research and usability methodologies and other forms of both qualitative and quantitative research
  • Coordinate with web analytics and market research develop research plans that support project, team and company goals
  • Contribute to a well-defined, metrics-driven optimization testing strategy that includes A/B and multivariate methodologies
  • Serve as an expert on the brand’s audience by reviewing concepts and designs, ensuring ease of use, usefulness, and evangelizing usability
  • Establish a user research competency that obsesses over understanding users, their motivations, and needs and how behavior changes as experiences evolve
  • Proactively engage across UX, Product and Technology teams, ensuring collective understanding of UX vision
  • Manage and mentor usability analysts on the team 3rd party service providers to accomplish research goals
  • Oversee design and orchestration of test activities
  • Maintain the master test schedule for User Research activities in QA
  • Lead a user research team
Qualifications for user research
  • Experience in participant recruiting a plus
  • Project management training/experience is a plus
  • Broad knowledge or experience in entertainment is ideal
  • 3+ years of experience Managing teams (managing globally distributed teams is a plus)
  • You have 5+ years in-depth knowledge and experience planning and executing user research activities, including usability testing, heuristic evaluations, and in-depth interviews
  • You have 2+ years applying user research methods to content rich web-applications and consumer facing digital experiences
3

User Research Job Description

Job Description Example
Our company is looking to fill the role of user research. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for user research
  • Execute user-testing studies and activities
  • Collaborate with stakeholders to understand goals and gather research requirements
  • Design a test plan using appropriate methodology to meet test objectives
  • Execute tests with support from UR Moderators (including conducting usability and appreciation tests, surveying participants, direct observation)
  • Analyze the test data to understand participant behavior and identify potential improvements
  • Write up reports on the analysis and come up with impactful recommendations grounded in data
  • Communicate the results to stakeholders through various means
  • Help coordinate UR Moderators (scheduling, objectives, study process)
  • Set up meetings, online repositories and anything else needed to make sure test insights are communicated and accessible
  • Plan and carry out strategic research projects to understand the working practices and challenges facing research scientists
Qualifications for user research
  • You have 2+ years managing 1 or more team members and have experience working with 3rd party service providers on research projects
  • You have a strong understanding of current usability research, theories, best practices, and methodologies, including user-centered design principles
  • You are proficient with industry standard design and prototyping tools such as Adobe’s Creative Suite, Omnigraffle, Axure, etc
  • You are proficient with user experience methods of communicating design ideas such as story boards, wireframes, interactive prototypes, etc
  • You are familiar with information architecture and conceptual modeling such as card sorting, mental modeling, affinity mapping, etc
  • You have a passion for user research and seek opportunities to share it with similar-minded team members
4

User Research Job Description

Job Description Example
Our growing company is hiring for an user research. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for user research
  • Work closely with the Data Analytics team in processing large amounts of user data into digestible and comprehensive insights
  • Support quarterly executive and board meetings with useful and relevant insights around user and sales growth
  • Engage, manage, excite and champion testing across the business
  • Design and coordinate different types of user research studies, including lab-based usability studies, field studies, surveys, and usability inspections (heuristic evaluations or cognitive walkthroughs)
  • Collaborate with engineering and product teams to define and prioritise user experience research questions
  • Communicate research and findings effectively, including synthesizing them into workable design principles
  • Oversee the organization and processes of the lab, including testing schedule, test costs, occupancy of team members, test and project assignments, training documentation and processes
  • Efficiently analyse multiple sources of data (including observation, telemetry, ) and provide valuable and actionable insights on players’ experience
  • Identify and use the most optimal data visualization methods to present the findings (graphs, tables)
  • Participate in the definition of the data to be collected (and how to collect them) in order to analyze design intent on game productions
Qualifications for user research
  • Experience conducting user research studies
  • Strong understanding of both qualitative and quantitative research methods
  • Strong understanding of study design
  • A portfolio or document that shows an example or two of previous research studies with details about the study design, your role
  • Desire to understand how our users and our products co-evolve in a very complex environment of telecommunications
  • Pursuing a graduate degree in HCI, information science, social science or related field
5

User Research Job Description

Job Description Example
Our growing company is hiring for an user research. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for user research
  • Set the goals of each playtest and write the test plan
  • Suggest the best ways to represent the data (graphs, tables, ) according to the needs of the game productions in order to optimize the analysis
  • Contribute to the design and implementation of reports for production teams, branding and management
  • Produce comparative analysis of data between different products and brands to discover models (includes automated data, observed and collected from players directly)
  • Write reports and recommendations
  • Participate actively in technological intelligence for all aspects of game design (training, conferences, new practices), mainly new developments in terms of data representation (graphics, tables)
  • Lead improvements in our user research process while creating the right integration points in support of the product and design sprint process
  • Become familiar with the wide range of mobile devices to determine which devices may be appropriate for our playtests (e.g., Android, iPhone, Windows, Huawei, LG)
  • Develop a clear understanding of the motivations of our current & future clients
  • Implement and maintain research tools to be used to inform decisions
Qualifications for user research
  • Expert proficiency or is certified working with agile methodologies
  • Experience working in complex, rapid-moving projects
  • Communicates professionally both digitally and in person
  • Bachelor’s Degree in Psychology, Human Computer Interaction, Human Factors, Marketing, Communications, Market Research, or related field
  • A minimum of 6 years’ experience usability or user research testing video games or 8 years’ experience testing websites or applications
  • Extensive knowledge of data analytics tools such as Tableau Software, Google Analytics, Excel power pivot

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