Desk Clerk Job Description

Desk Clerk Job Description

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Desk clerk provides remote technical assistance to end users beyond regular business hours during an emergency or in support of special business projects and initiatives.

Desk Clerk Duties & Responsibilities

To write an effective desk clerk job description, begin by listing detailed duties, responsibilities and expectations. We have included desk clerk job description templates that you can modify and use.

Sample responsibilities for this position include:

Researching patient files, Data Entry
Working with patients and insurance companies
Collecting and posting patient patients
Assist guests by working the front desk, lifting and carrying guest baggage on and off the shuttle van as needed
Assist in other departments/areas of the hotel (front desk, breakfast, laundry, housekeeping, ) as needed
Answers the telephone and operates the telephone console
Check SFMS Facilitator email and address any service request(s)
Update personnel seating locations in AUTOCAD drawings including names on cubes, cubicle numbers, component
Maintain SFMS intranet site to ensure all information is up-to-date
Assist with Course Reserve services (checking materials in/out, and shelving)

Desk Clerk Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Desk Clerk

List any licenses or certifications required by the position: MRPT, CPR, AED, PCI, US, APICS, MS, HDI

Education for Desk Clerk

Typically a job would require a certain level of education.

Employers hiring for the desk clerk job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in General Education, Graduate, Technical, Education, High School Education, Foreign Languages, Management, Associates, Hospitality, Business

Skills for Desk Clerk

Desired skills for desk clerk include:

Experience working within the RV business
Emergency procedures
Excel
MS Word
Hotel occupancy status
Special events
RV business
Basic organization
Enterprise Military Housing Program
Belterra Casino Resort & Spa services and entertainment opportunities

Desired experience for desk clerk includes:

Answers phones, handles requests and inquiries, or routes as appropriate
Provides specific information to patients about MMG clinic policies and services
Must have at least 2 years previous Medical front office experience
Must present a welcoming greeting to patients regardless of workload and distractions
Must be professional with patients and co-workers
Must be focused on patients and the job at hand

Desk Clerk Examples

1

Desk Clerk Job Description

Job Description Example
Our company is growing rapidly and is looking for a desk clerk. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desk clerk
  • Guide fellow students with informal peer advising
  • Create a welcoming atmosphere through superior customer service and maintaining the Open Study area
  • Record and secure all fees collected at the reservation counter
  • Respond to member and guest concerns
  • Process community A/P's in an automated accounting system Catalyst
  • Assist in the monthly collection and processing of rent and RV reservation payments
  • Assist in making RV reservations
  • Greet visitors and residents
  • Handle customer inquiries via telephone and tours of property as needed
  • Make photocopies and send facsimiles as needed
Qualifications for desk clerk
  • Work independently in team environment
  • Update knowledge regarding the property, current promotions and accommodations offered to guests
  • Refer problems and complaints to proper department supervisors
  • Normal office physical environment
  • Minimum of one (1) year (at 20 hours per week) of work/volunteer experience
  • Strong communication with customers
2

Desk Clerk Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of desk clerk. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desk clerk
  • Print bills of lading and prepare them for pick-up
  • Complete miscellaneous duties that includes enter maintenance work orders, maintain a clean and organized work area, update any necessary informational boards and suggest improvements on process inputs
  • Serve as a liaison with local schools to accurately record and report nightly sporting events outcomes
  • Answer calls to the general sports line and take complete and accurate messages
  • Update high school scores, schedules, boxes for on line and print
  • Update local agate for print
  • Compile schedules and other clerical duties as assigned
  • Update social media channels nightly for high school sports
  • Develop contacts and sources within the local sports community
  • Collaborates with other departments to develop marketing and promotion synergies for HCMG and our events
Qualifications for desk clerk
  • Must be willing to work a flexible schedule, including weekends
  • Prior inventory control experience preferred
  • High school diploma or equivalent with sound knowledge of grammar and spelling
  • Well-versed in the world of community sports coverage, including recreation leagues to little leagues
  • Good communication skills and ability to interact with the public over the telephone in a helpful manner
  • Able to exercise sound judgment in routing calls and answering customer questions, following company and Editorial Department guidelines
3

Desk Clerk Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of desk clerk. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desk clerk
  • Answer the phone within 3 rings in a professional manner
  • Utilizing the skills from the Exceptional Selling Skills for the Reservations Professional, create room reservations that accommodate guest’s needs within available inventory
  • Check guests in/out according to procedures
  • Note guests that qualify for an upsell based on their registration card and present options
  • Update guest record with information from completed registration cards
  • Post charges and payments to guests folios
  • Stock all stations with supplies
  • Clean and organize the Front Desk and office area
  • Assist the Guest Services Department when a representative is not available
  • Pulls information from the EMR and records necessary information
Qualifications for desk clerk
  • Working knowledge of Facebook, Twitter, Instagram
  • Must have the ability to meet deadlines consistently
  • Accuracy is a must when taking any information from callers, including high school reports (e.g., confirming the correct spelling of names)
  • Communicate appropriately and effectively with customers, peers and supervisors/editors
  • Work well with routine tasks with little or no supervision
  • Demonstrate teamwork, help others, and be proactive
4

Desk Clerk Job Description

Job Description Example
Our company is looking for a desk clerk. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for desk clerk
  • Maintain front entrance and general store appearance
  • Record and secures all fees collected at the front desk
  • Answer telephone/radio calls and relay messages to staff and members
  • Process reservations or cancellations in DigiRez, our point of sale system
  • Secure facilities and amenities
  • Intervene in resort disturbances and respond to member and guest complaints
  • Preparing agendas for meetings, scheduling staff, ordering DME, forms, letters, reports and correspondence, type forms, letters, reports and correspondence which includes all confidential personal correspondence for membership accounting and billing
  • Assure all clerk duties are covered among three clerical personnel and sees to it that work flow meets department's requirements, receive telephone and personal calls
  • Answer phones and route calls as needed
  • Coordinate mail flow in and out of office
Qualifications for desk clerk
  • Excellent organizational and administrative abilities including basic computer skills
  • Must be attentive to detail and able to prioritize multiple tasks in a fast paced environment
  • Prior experience in Facilities Services a plus
  • Fluent Turkish & English
  • Associate’s degree and two (2) or more years of relevant hotel experience OR Bachelor’s degree in tourism, hospitality, business, or other customer service related field
  • Working knowledge of hotel operations and customer service experience
5

Desk Clerk Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of desk clerk. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desk clerk
  • Allocating and processing all incoming orders
  • Processing and allocating priority orders which includes making sure they are pulled and staged for immediate pickup
  • Review processed orders and material on the dock to determine if parts are in the appropriate shipping lanes
  • Assist in directing shipping methods for orders to be sent out
  • Assists in organizing parts for shipments, needs to be familiar with priority parts when organizing the shipments
  • Must be able to effectively troubleshoot and problem solve any errors and exceptions in the system (SAP) that revolve around the allocation and pulling of orders
  • Ship trailers as necessary for production and service needs
  • Must be able to provide possible solutions to problems and multitask with the aid of the Team Leader
  • Other work as necessarily required
  • Warmly welcome, direct and/or assist visitors in person or on the telephone
Qualifications for desk clerk
  • Complete damaged merchandise/discrepancy paperwork and prepare damaged merchandise for transfer to RTV
  • Conduct inventory cycle counts and adjusted stock counts to ensure the accuracy with which supplies are stocked in the warehouse and run daily inventory, productivity and analysis reports for distribution among management staff
  • Audit pallets picked to measure accuracy
  • Maintain Warehouse Librarian computer database and use it to research and identify product number, obtain SKU number and locate merchandise within the warehouse
  • Observe and promote established safety procedures and maintain a clean warehouse environment
  • Not currently on any type of disciplinary action

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