Customer Leader Job Description

Customer Leader Job Description

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Customer leader provides global GM technical, commercial, quality and process requirements for the various BU product, process and quality roadmaps.

Customer Leader Duties & Responsibilities

To write an effective customer leader job description, begin by listing detailed duties, responsibilities and expectations. We have included customer leader job description templates that you can modify and use.

Sample responsibilities for this position include:

Conduct performance evaluations and manage discipline issues effectively
Identify trends and systemic issues and undertake improvement initiatives where possible
Ensure cross fertilization with Insights Stream to identify possible areas of contention before they arise
Allocating work load for the team
Coaching, supporting and mentoring the team
Responsible for managing customer relationships
Processing the orders
Providing support to the Customer Services Manager
Leading and managing a team of 8-10 Customer Services Advisors, more during peak times around Christmas
Interface with customers to promote partnerships and improvements in performance

Customer Leader Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Leader

List any licenses or certifications required by the position: CCIE, APICS, DC, R/S, HIPAA, ASQ, PMP, ITIL, GB, CPIM

Education for Customer Leader

Typically a job would require a certain level of education.

Employers hiring for the customer leader job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Engineering, Education, Technical, MBA, Associates, Marketing, Management, Computer Science, Leadership

Skills for Customer Leader

Desired skills for customer leader include:

Coalitions
Key factors affecting uptake
Local immunization registries
Quality measures
Reimbursement processes
School requirements
Hardware and materials for consultative application discussions
Complex technical solutions
Customer contracting options and opportunities
Product Development Process

Desired experience for customer leader includes:

Ensure that problems of varying complexity are resolved to the customer’s satisfaction which may include interfacing with appropriate support/development personnel to achieve problem resolution
Provide key data and guidance to senior management for fiscal planning, evaluating financial requirements and meeting financial objectives
Assist in identifying process pain points (or needs) and the development/implementation of procedures to fulfill departmental responsibilities
Participate in financial planning and administration of department
Provide technical and advisory support to the staff to ensure the development and implementation of performance metrics and dashboards
Ensure the successful management of all audit related activity for assigned business units

Customer Leader Examples

1

Customer Leader Job Description

Job Description Example
Our company is searching for experienced candidates for the position of customer leader. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer leader
  • Interface with RCAEs to develop a winning product and plant configuration strategy prior to formal bid
  • Work with GPS System Engineering to define product application space and collaborate in mitigating risks from deviations due to transactional needs
  • Share and educate GT (Gas Turbine), ST (Steam Turbine), and CC (Combined Cycle) product application space with Application Engineers
  • Provide guidance and assessment on product performance, emissions, competitiveness, and life trades
  • Facilitate integration of performance and other engineering team methods into RCAE life cycle optimization analysis as required
  • Aide or lead development of winning configuration strategies for non-standard and service applications
  • Lead risk assessment of selected system configuration concepts prior to transition to ITO
  • Lead and conduct reviews of performance and configuration strategy with leadership
  • Develops a training curriculum and personal development plan for all staff
  • Liaises with other functions to ensure alignment and an enhanced customer experience
Qualifications for customer leader
  • Design and develop reports using Excel, PowerPoint, Word, and Access
  • Provide business knowledge and process enhancements across the entire development/technical lifecycle relative to products and services including, Service Delivery, Customer Implementation, and Service Management
  • Ensure process compliance, document problem areas and coordinate resolutions reporting to management as necessary
  • Work closely with development staff and requesters to identify data requirements in the design of new or enhanced performance monitoring systems
  • Grow and manage close working relationships with key customers’ executives and decision-making-level contacts in the product solutions and operations teams
  • Identify product and service improvement opportunities and provides consultative support
2

Customer Leader Job Description

Job Description Example
Our company is growing rapidly and is hiring for a customer leader. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer leader
  • Coordination with different functions
  • Deploy HOS methods including tiered escalation, visual workplace and leadership standard work
  • Manages single discipline staff engaged in various engineering projects and assignments
  • Leads a medium sized technical group and manages team to implement leadership's vision
  • Establishes employee performance standards
  • Influences business-area leadership decisions
  • Coaches and motivates employees
  • Delegates and assigns work, considering employee skills and development needs
  • Works with employees to establish their individual development and career plans
  • Assesses performance and provides feedback to direct reports
Qualifications for customer leader
  • Grow and manage multi levels working relationships with key customers’ executives and decision-making-level contacts in the areas of customers’ product development, project management and back-end operation, act as point of escalation for technical issue
  • Pro-actively review and optimize customer operational performance, identify product and service improvement opportunities
  • Motivate, mentor and manage work-steams to ensure appropriate mindset, disciplines, and processes are established and maintained
  • Streamline and optimize working relationships with internal support teams
  • Managing experience preferably in a lending or call center environment
  • Ability to De-escalate Customer Complaint Calls
3

Customer Leader Job Description

Job Description Example
Our company is growing rapidly and is hiring for a customer leader. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer leader
  • Discovers & Evaluates customer needs in collaboration with the Account Executive
  • Articulates the clinical, operational and economic benefits of the solution based on value criteria (Value Based Healthcare - Care Pathways) to the customer develops the customer presentation
  • Assesses capability to implement / deliver solution, estimating costs, delivery team / schedule and project duration
  • In coordination with the Account executive and internal pricing, designs pricing strategies to maximize margins
  • Actively contributes to Value proposition assessments with data, content & insights in close cooperation with Modalities and Marketing teams
  • Handovers projects for implementation to contract manager / fulfillment teams, and provide appropriate follow-up/support to identify and deliver productivity gain over the course of the project
  • Be a coach – guide, instruct, teach, motivate and have honest, effective conversations
  • Lead by example – You’ll set the tone for your team, demonstrating all the right behaviours
  • Support your team – you’ll say thanks when a good job is done, give guidance, listen to their calls, discuss their performance with them and make sure they have a well-earned break
  • Talk to your people lots - about everything from what new products we might be selling, through to changes in process
Qualifications for customer leader
  • Minimum of 5 years of Power Generation experience
  • Current contacts/relationships at large accounts in the region
  • Strong business and executive level sales acumen
  • Insists on the highest standards from self and others
  • Works with Customer Teams, Product and Suppliers Quality organizations to achieve customer and internal quality objectives
  • Develop and implement the EES India business and product strategies, product roadmaps and overall STRAP planning for the segment
4

Customer Leader Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer leader. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer leader
  • Manage relevant connection reports to ensure compliance to GSOP and NG standards
  • Monitor acceptance levels and lead times to move resources accordingly
  • Review the planning audit sheets to identify training/coaching gaps
  • Review the planning tool to identify and highlight gaps to the schedulers to ensure the target value is scheduled
  • Issue, monitor and chase outstanding surveys
  • Experience of working within an office environment
  • Experience of National Grid GDFO systems
  • Knowledge of NRSWA and TMA processes
  • Experience of interrogating and monitoring reports
  • To lead and direct employee and vendor activities, work with ASM/GM to provide clear and coordinated leadership to a team of customer service agents and ensure that vendor and contractor employees carry out their duties in accordance with contractual agreements
Qualifications for customer leader
  • Knowledge ordinarily acquired from a B.S
  • They effectively utilize resources in the development of customer service, logistics, category development, and retail execution (i.e., service provider capabilities
  • Guide Customer Care and Customer Experience Strategy for the In India for India Customer Care (IDC) and Global Customer Care (GCC) teams
  • Plans and engages in activities to ensure an enhanced customer experience
  • 5-10 years demonstrable experience of leading process improvement initiatives across operational (manufacturing or logistics) and business management settings in any industry
  • Hands-on experience implementing a variety of DBS/Lean tools to drive Lean Conversion
5

Customer Leader Job Description

Job Description Example
Our company is growing rapidly and is looking for a customer leader. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer leader
  • Make follow up calls after closure of CSOs to customers to proactively drive customer satisfaction
  • Own customer technical relationship from project concept to delivery, supporting sales, acting
  • To consistently lead by example in performance, attitude and behaviour
  • To promote completion of employee training in accordance with the CCC Skills Matrix, ensuring that teams are kept up to date with current process training and certified to an appropriate level
  • To ensure that all Customer Care Centre and company policies and processes are adhered to, ensuring accuracy and quality of the teams’ work against departmental processes and KPIs
  • To identify the root cause of issues that have led to any customer dissatisfaction, implementing LEAN process improvements to prevent reoccurrence
  • To be fully conversant with all CCC processes for Call Receipt, Co-ordination & Proactive Planning, providing line management and occasional operational support as required
  • Manage and develop the customer services contact team to provide a responsive service for all stakeholder requests for service and communication (via telephone, web, letter etc), including management of complaints
  • Development of staff including regular performance reviews with clear objectives linked to contract goals and strategic objectives
  • Provide a responsive service for all stakeholder requests for service and communication and ensure that the telephone is managed at all times during designated opening hours
Qualifications for customer leader
  • Thorough knowledge of the assigned Customer Experience Center activities, policies and procedures, including customer billing, service plans, credit and collections, and company programs and services
  • Act as a subject matter expert (product & delivery model)
  • Jonesboro, AR
  • A minimum of 5 years’ experience in customer facing
  • Experience in medical device industry commercial roles with strong background in operations (sales, services, operations or marketing) or leading operations within large public or private healthcare institutions with strong Project Management and strategy background or equivalent knowledge and experience
  • Strong competence in project development and management & execution of large scale multi-modality- turn key projects or programs within public or private sector

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