Business Analyst, Operations Job Description

Business Analyst, Operations Job Description

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Business analyst, operations provides technical direction on SharePoint, Network Health Assessment and Configuration Management concepts and applying System Development Life Cycle (SDLC) principles.

Business Analyst, Operations Duties & Responsibilities

To write an effective business analyst, operations job description, begin by listing detailed duties, responsibilities and expectations. We have included business analyst, operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Participate in the end to end ad sales and ad operations technology needs with planning and implementation
Gathers data from various external sources internal applications, programs, and processes to determine the factors affecting or expected to affect revenue, expense, and customer experience
Analyzes reports, identifies exceptions requiring action, identifies opportunities for operational improvements, and offers suggested solutions to management team(s)
Educates and promotes a culture of continuous improvement by partnering with process owners / champions to drive improved results
Participates in requirements definition and development of specifications for new software implementations / enhancements to existing systems
Researches industry standards, studies changes or enhancements to analytical concepts and methods, and takes part in training and/or classes to further develop skill set
Proactively initiates, develops, and maintains effective working relationships with team members internal and vendor programmers
Understand how various issues affect each other and the outcome of the project
Provide business analysis support and assist with business requirements documentation to ensure effective delivery of system and operational changes
Plan, manage and execute small to medium sized back office projects

Business Analyst, Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Business Analyst, Operations

List any licenses or certifications required by the position: PMP, ITIL, AMG, CPA, CMA, SSL, CSCMP, APICS, CJIS, CBAP

Education for Business Analyst, Operations

Typically a job would require a certain level of education.

Employers hiring for the business analyst, operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Finance, Education, Accounting, Business/Administration, Business Analytics, Engineering, Economics, Computer Science, Statistics

Skills for Business Analyst, Operations

Desired skills for business analyst, operations include:

General accounting and billing procedures
Process and project management
SDLC and Project management methodologies
Asset management
Investment management
Practices
Procedures and principles of performance analysis benchmarking and audit compliance
QNXT
Systems Life Cycle development methodologies
Trade Life Cycle

Desired experience for business analyst, operations includes:

Advanced Excel User (Macros, Pivot Tables, Vlookups)
Experience with the Thomson BETA systems including BLServer & BETA Access files desirable
Proficiency in Outlook & Microsoft Office products
Comfortable in verbal, demonstration or Webex style training and communications with Financial Advisors, Branch personnel, Operations, Management, IT, or any person deemed necessary of new and modified functionality as determined by manager
Managed assigned tasks as part of larger projects
Understand impacts and work with other departments or vendors to resolve issues

Business Analyst, Operations Examples

1

Business Analyst, Operations Job Description

Job Description Example
Our company is looking for a business analyst, operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for business analyst, operations
  • Work with management to optimize pricing strategies across all revenue lines
  • Drives negotiations and influences government authorities as required
  • Conduct analysis of incoming data from numerous sources to include checking inputs for completeness and conduct instant trend analysis for senior management review
  • Provide detailed analysis and recommendations on resource, process and performance studies
  • Provides budget support to include assisting in forecasting for NCSC (creating dashboards)
  • Creating executive-level briefing slides with data analytics
  • Contribute to NCSC-wide process improvement (learn process, develop fix, implement) in various areas
  • Coordinate with outside sources to ensure submitted data reflects an accurate depiction of performance while making recommendations for process improvement for current and future metrics collection systems
  • Serve as a subject matter expert on the methodologies of completing numerous metrics forms
  • Manage monthly Data ETL (extract, transform and load) operations
Qualifications for business analyst, operations
  • 3 to 5 years of business analysis experience, , application/ production support and/or participation in project activities for change management initiatives, including documentation, requirements identification and testing for small- to medium-size projects
  • Strong understanding of the business’ risk and regulatory requirements
  • Strong computer literacy, with ability to leverage technology associated with the job (Access, Excel, PowerPoint, Visio, Nimbus)
  • Associates Degree preferred in Accounting/Business
  • Reviews and analyzing of bug fixes and small system enhancements, providing options and recommendations
  • Strong SAP system knowledge
2

Business Analyst, Operations Job Description

Job Description Example
Our innovative and growing company is looking for a business analyst, operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for business analyst, operations
  • Acts as release manager for the Customer First Platform, Agency’s Salesforce.com CRM platform, major and minor releases
  • Tests all software releases to ensure accuracy of releases, impact to any critical field applications or systems and the field associate’s experience
  • Provides business oversight of phones, Internet and/or data outages
  • Leads or participates on teams for strategic and operational Agency technology projects
  • Ensure all necessary inputs for appropriate metrics are collected and provided
  • Calibrate performance of Call Center Activity at the Card Services level
  • Manage communication related to Call Center Operational issues, performance
  • Ensure client satisfaction and business success by acting as the primary day-to-day contact for client order requests, product fulfillment, and invoicing
  • Manage daily order processing, payment reconciliation, and fulfillment of orders for the Corporate Gift Card program
  • Manage inbound daily client service contacts, including response and resolution
Qualifications for business analyst, operations
  • 3+ years of relevant professional experience in Retail or Supply Chain
  • Working knowledge of LEAN and SIX SIGMA methodologies or experience with online retail operations a plus
  • Demonstrated superior written and oral communications skills with the ability to interact with internal customers and external partners in a professional manner
  • Data driven and can successfully obtain and use data to support arguments
  • Analyzes data and reports on all functionality within service delivery effecting cost of doing business
  • Advises and consults with Operations business teams to develop strategic roadmaps
3

Business Analyst, Operations Job Description

Job Description Example
Our company is looking for a business analyst, operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for business analyst, operations
  • Work on multiple projects and coordinate work efforts with other team members
  • Translate data into meaningful interpretations and recommendations and then implement the necessary improvements
  • Management of performance dashboards and regular reporting
  • Understand business processes to formulate/develop new and modified information processing systems that support the profitable growth of the company and its client delivery organizations
  • Provide analysis to improve and maintain productivity and profitability for all aspects of the company’s operations
  • Able to manage a small staff to help oversee data quality/integrity
  • Monitor and review the FFT tool within Clarity to provide Sales and Margin forecasts to the Finance team for the monthly POR updates and Annual Budget
  • Part of team responsible for Month End closing to a strict 3-day timetable for Financials into HFM (Reporting system)
  • Monitoring actual performance versus budgets/forecasts and reviewing/commenting on variances
  • Assist with sales reporting for all levels of Management the reporting requirements of Sales Representatives
Qualifications for business analyst, operations
  • Strong data analytics experience on large scale complicated datasets
  • Bachelors degree in Business, Finance, Real Estate, Construction Management, Facilities Management or related field
  • Expertise in handling sales data such as pipeline, bookings, revenue, Account, GTM, opportunity
  • Bachelors degree or equivalent experience level
  • 5 years of Business Experience in any function with similar responsibilities in data analytics, change management, and project management
  • 5 years experience in Purchasing, Accounts Payable, or Finance
4

Business Analyst, Operations Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of business analyst, operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for business analyst, operations
  • Generates and analyzes statistical data related to drivers of business and/or processes
  • Lead projects for the department
  • Willing to travel to other DHL Locations as required
  • Committed view (other companies may call quarterly forecast ) for current year,consolidate inputs from countries and add up to AP for regional view
  • Salesforce Super user- drive Salesforce adoption, pipeline review - Ad hoc Sales Incentive Plan
  • Working closely with the business to analyse and understand their processes and requirements
  • Performing requirements gathering and producing technical designs to meet the business needs
  • End-to-end delivery from requirements gathering through to overseeing development, testing and coordinating deployment to production
  • Planning projects with support from the PMO
  • Tracking against milestones, risk, assumptions, issues and dependencies
Qualifications for business analyst, operations
  • Must be very process oriented
  • Must be detailed oriented and strive for accuracy
  • Tenacity to independently solve problems
  • Must be able to be firm dealing with both internal and external customers and able to push back when necessary
  • Flexibility with respect to extra working hours when necessary
  • Previous experience working in a Business or Sales Operations team with a Software Vendor organization is an advantage
5

Business Analyst, Operations Job Description

Job Description Example
Our company is growing rapidly and is hiring for a business analyst, operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for business analyst, operations
  • Managing deal registrations for the region
  • Work with operational leaders and prepare ad hoc and regular reports to help them meet their goals
  • Construction, preparation, and coordination of company forecasts and projections
  • Be reporting resource for corporate finance department and other departments as needed
  • Support all departments with financial and supply-chain analytics
  • Assist in analysis on sales opportunity and compensation related validation and reporting
  • Complete monthly financial reporting requirements according to deadlines and analyze business lines as requested
  • Conduct monthly reconciliation of financial reports and investigate discrepancies to correct journal entries
  • Perform data collection and analysis on key financial information for the Employee Services Department
  • Provide support for Retirement Revenue Accounts submit requests as directed by upper management and maintain required documentation for all transactions
Qualifications for business analyst, operations
  • Bachelor’s Degree or equivalent in Business, Finance or in other related discipline if supported by a strong background
  • Requires 3+ years’ experience in related field, with Power Plant experience preferred
  • Critical thinking, financial and data analysis skills with a high proficiency in MS Excel, Maximo, PeopleSoft and DataZen
  • A minimum of 5+ working as a Business Analyst with proven hands on experience developing business relationships including, requirements definition, functional specification creation, testing, root cause analysis
  • A strong analytical approach to business process design with an emphasis on cross-functional inter-dependencies
  • Hands-on experience as a Business Analyst working with Salesforce from a functional perspective

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