Back Office Manager Job Description
Back office manager
provides overall leadership and ownership of the investment function, which includes the development of all investment strategies and processes.
Back Office Manager Duties & Responsibilities
To write an effective back office manager job description, begin by listing detailed duties, responsibilities and expectations. We have included back office manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Managing a team of 4 professionals
Supervising staff in execution of day to day activities
Overseeing existing controls related to trade capture across multiple systems
Championing reengineering of processes to build greater process efficiency and improve risk management and controls
Participating in working groups and project teams to provide subject matter expertise on team functions, procedures and controls
Project Delivery Management (project planning, status reporting, issues tracking, budgeting)
Front-to-back leadership of Japanese external market-driven initiatives that impact middle and back-office processing and technology
Interface and partner directly with front-office "customers", operations teams, and other key project sponsors both locally and globally
Overseeing and (where necessary) direct participation in business analyst functions such as transforming business strategies and tactical requests into functional and technical specifications
Accountable for successful delivery of functionality that meets client/regulatory requirements
Back Office Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Back Office Manager
List any licenses or certifications required by the position: AAP, ACH
Education for Back Office Manager
Typically a job would require a certain level of education.
Employers hiring for the back office manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Finance, Business, Computer Science, Accounting, Engineering, Management, Education, Technical, Economics, MBA
Skills for Back Office Manager
Desired skills for back office manager include:
RF technologies
Compliance procedures
Institutional client servicing
Investment manager inter-relationships
Investment operations and investment products
Investments
Microsoft Office
Processes for the development of new investment products
Software applications
Trust and custody
Desired experience for back office manager includes:
Provide staff mentorship and leadership
Unix/Linux/Windows development environment
OOD development languages such as C++ or Java or C#
Messaging (MQ series, XML)
Highly committed to the Gucci brand and with a strong passion for opportunity presented
Due to the nature of the role, the candidate must be fully bilingual
Back Office Manager Examples
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Back Office Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a back office manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for back office manager
- Ensure product portfolio knowledge transfer to all key ACO stakeholders in Internal Solution Workshops and in adhoc requests
- Updating of the ACO Sharebox & product roadmap information portal
- You will build the product vision and offering for these Products
- Build the roadmap, product scenarios, user stories, and features backlog for our Global Services
- In a fast-paced agile environment, you will partner with the technology and business teams along with global marketing leaders to ensure a successful launch of new products to market
- Ensuring the day to day operations processes are carried out accurately and effectively
- Financial data collection and distribution
- Refunding applications and applicable systems
- Store level sign printing applications
- Store Associate facing mobile applications handling Price Management, Inventory Management, and Alerting
Qualifications for back office manager
- Develops innovative or creative applications solutions that work
- Copes with change and works effectively without having the total picture
- Can marshal resources (people, funding, and support) to get things done
- Provides information people need to do their jobs effectively and to make best possible decisions
- Pursues everything with energy, drive, and a will to finish
- Relates well to people at all levels both inside and outside of the organization
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Back Office Manager Job Description
Job Description Example
Our growing company is looking for a back office manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for back office manager
- Working with a new team in charge of supporting the Site Management team in day-by-day activities taking into account the commercial strategies
- Learning to use new tools of the new platform
- Support the coordination and management of technical activities
- Being the contact person appointed to interface with the Technology teams as a representative business user
- Support the coordination of merchandising and marketing activities and analysis of sales results
- Adjust the travelling Dental Assistants schedule to mitigate any gaps in coverage
- Review and approve attendance and mileage reimbursement records for the Specialty Assistants and research any discrepancies with the schedules and time sheet records
- Conduct analysis on payroll spend provide recommendations on utilizing resources effectively and reducing costs such as overtime, double time, meal time penalties
- Review business trends, and distribute reporting and analysis on current and future staffing to the offices
- Communicate regularly and effectively with each North Rock portfolio management team to ensure timely delivery of accurate trade file data
Qualifications for back office manager
- Track record of influencing, preparing and presenting key messages to stakeholders
- Problem determination and root cause analysis expert
- Bachelor’s degree in the field of computer science, engineering, or equivalent
- Relevant system certifications
- Strong technical skills, including knowledge of Word, Excel, Power Point, Project and Visio
- Have advanced knowledge of MS Word and MS Excel (Macros)
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Back Office Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for a back office manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for back office manager
- Analyzing current sales back-office processes across different regions & business platforms to identity improvement opportunities to increase the quality of sales support, to capture the efficiency gains and to drive customer experience across all touch points
- Building on our draft roadmap on how the sales back-office processes need to be organized and help to develop the necessary tools that set the standards
- Developing and especially implementing insightful and actionable sales back-office processes and reporting to enhance business decision making capabilities for Sales Management
- Supporting the development of performance plans and metrics for the sales back office teams
- Supporting the development and implementation of a training curriculum for the sales back offices
- Fostering best practice sharing of sales back-office processes amongst relevant functions
- Collaborate with leadership team to define governance and standards for both process documentation and email communications
- Gather and document requirements for new systems and system changes from stakeholders to access impact to Back Office operations, and align deliverables to the program
- Responsible for coordinating team efforts, interacting with and supporting both internal and external business stakeholders, and assigning and/or completing all required project tasks to completion within project timelines
- Publish and maintain project documentation including tasks lists, scope, task assignments, project requirements, issues lists, implementation schedules, individual tasks, deliverable progress trackers, progress updates, and other project components
Qualifications for back office manager
- ACH Processing Experience
- Bachelor’s degree in a Computer or Engineering discipline
- Minimum of 5 years of experience in Project and Program Management in an Agile environment leading cross-functional software teams
- Solid track record of delivering innovative technology products, with successful adoption in the market
- Ability to work in a complex, diverse and changing environment
- Demonstrated experience leading products across front, mid and back office
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Back Office Manager Job Description
Job Description Example
Our company is hiring for a back office manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for back office manager
- Project management of call center launches and other key business initiatives impacting CS Back Office
- Manages a logistic and sales back office team
- Develop and implement robust end-to-end processes to ensure that a high quality logistic service is provided
- Analyses financial, logistic and administrative flows within the service processes and makes recommendations for increased organizational and process efficiency and effectiveness
- Develop and implement robust end-to-end processes to ensure that maintenance contract revenue potential is identified, quotation processes set up, target service revenues are realized and high quality service sales support is provided to both internal and external customers
- Creates and interprets reports for management to manage costs and related metrics and manage service revenue targets
- Gets proactively in contact with customers and partners to discuss performance and process optimizations
- Interfaces with service Helpdesk team, Field Service Team, service Business Development managers, Operations and Sales teams, in order to ensure timely settlement of related issues, status updates, and timely forecasts
- Implement staffing and scheduling models to ensure guaranteed coverage to the business and a lean organization
- Ensure that regular training and appraisals are provided to staff
Qualifications for back office manager
- Strong creative skills, with an ability to take a solid business and product and turn it into an inspiring story
- Product management knowledge within travel, technology and/or relevant B2B market
- Strong communication and messaging skills
- Bachelor’s degree required, an MBA a plus
- An undergraduate degree in a relevant commercial, business or finance discipline
- Working knowledge of the processes required for the development of new investment products
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Back Office Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of back office manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for back office manager
- Monitor and analyzepayment activity and report findings to PayNow Leadership
- Monitordaily payment activity to ensurepayments are received and funded to clientswithin specific timeframes
- Identify,research, and resolve paymentprocessing transmissionerrors that may occur between acquired PayNow, PayNow subsidiaries, and credit card processing Acquiring Vendors
- Develop,propose, and manage procedures to reduce fraudulent payment returns
- Assess potential policy violations,anomalies, threats, and vulnerabilities in order tomitigate risks to payment processing systems
- Partner withInformation Technology (IT) department to achieveimproved payment processing control and integratefraud screening instruments to reduceassociated payment acceptance risks
- MonitorOffice of Foreign Assets Control (OFAC) international applicant screeningprogram and participate in companywide OFAC compliance controls
- Managemerchant card processing account openings,closings, and maintenance
- Calculatemonthly fraudulent payment return rates and identifyClients with higher fraud return rates
- Addressescalated issues and create solutions forresolution in a timely manner
Qualifications for back office manager
- Demonstrated ability to work both independently and in a team and deliver quality work on time
- Individual must be a “hands on” contributor
- Able to multi-task, demonstrate creativity, and be flexible to handle responsibilities beyond the core job
- Charles River system experience an asset
- Strong interpersonal skills and an ability to work very collaboratively
- 7+ years of experience in bank capital markets as a business analyst with experience relating to Middle Office and Back office system implementations