Apps Support Senior Analyst Job Description
Apps support senior analyst
provides data management, reporting and analysis support to study investigators using R, SAS, and other statistical packages.
Apps Support Senior Analyst Duties & Responsibilities
To write an effective apps support senior analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included apps support senior analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Support “war room support” (immediately after major program launch) ongoing support for implemented functionality
Provides application software development and support services for the Mobile Banking application
Analyzes and modifies logic in existing Mobile applications for new and updated features
Participate in proactive knowledge articles
Provide technical and business expertise in identifying, evaluating, and developing specifications and procedures to support all phases of the project(s) from Business Application Support perspective and contribute in tool and support planning
Work with internal and external teams to assist with designing functional business solutions in the area of business applications support
Provide support to the project manager with planning, managing, and communication to various stakeholders as necessary
May lead cross-functional teams to address business issues
May facilitate and lead training sessions within support teams located in different geographies
Assist teams in the identification of potential application enhancements or fixes that will improve operational efficiencies and/or customer satisfaction
Apps Support Senior Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Apps Support Senior Analyst
Typically a job would require a certain level of education.
Employers hiring for the apps support senior analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Chemistry, Physics, Math, Engineering, Science, Management Information Systems, Technical, Education, Technology
Skills for Apps Support Senior Analyst
Desired skills for apps support senior analyst include:
Relational databases
Familiarity with statistical packages and analysis techniques
Business process monitoring
Familiarity with statistical packages and analysis technique
Total quality management
Data quality measurements
CPQ Tool
But not necessary
End-to-end systems development life cycles
Salesforce.com and understanding of SDLC implementation on the cloud platform
Desired experience for apps support senior analyst includes:
Experience in Course packaging standards (SCORM or AICC)
Hands-on experience on LMS Integration with third party systems (implementation/maintenance)
Good office software skills (Esp
Work experience with UNIX, Apache, JBOSS, and Shell Scripting
Harvest or similar source code tools
Experience in operating systems (Linux, Solaris), networking and database preferred
Apps Support Senior Analyst Examples
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Apps Support Senior Analyst Job Description
Job Description Example
Our company is looking to fill the role of apps support senior analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for apps support senior analyst
- Understanding end to end process and helping the team to build knowledge base and scale and also assist in existing process synchronization across cross-geo teams
- Proficiency in business requirements documentation (conventions and best practices) and Project Management skills
- Ability to lead meetings with small and large groups of people from varying disciplines and with audience from different geographies
- Ability to work independently and flexible to work in different time zones if required
- Following Salesforce.com certification is a plus
- React/Javascript
Qualifications for apps support senior analyst
- Experience working in an enterprise software organization
- Good understanding of the standard/custom objects, Security settings and functionality within Salesforce.com, experience with Sales & Service Cloud modules, communities ,Lightning and Analytics studio
- Ability to understand overall big picture with integrations around salesforce.com and ready to learn new features/tools to understand how current implementation works
- Ability to do impact analysis and have Hands on functional understanding on salesforce.com and other tools like Steelbrick CPQ, Apttus etc
- Must have exposure and experience on identifying proactive measures to evolve support team
- Experience in working with multiple business and IT group to coordinate certain tasks